WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or e-mail support service at support.wdc.com. If the answer is not available
or, if you prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This
30-day period starts on the date of your first telephone contact with WD technical support.
E-mail support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to
register your product online at https://www.wdc.com/register.
Accessing Online Support
Visit our product support website at support.wdc.com and choose from these topics:
• Downloads - Download drivers, software, and updates for your WD product.
• Registration - Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status,
and Data Recovery Information.
• Knowledge Base - Search by keyword, phrase, or answer ID.
• Installation - Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware,
and system software versions available.
North America
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/+65 62430496
Spanish 800.832.4778 Hong Kong +800 6008 6008
Europe (toll free)*
Europe
Middle East
Africa
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
00800 ASK4 WDEU
(00800 27549338)
+31 880062100
+31 880062100
+31 880062100
Asia Pacific
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Indonesia +803 852 9439
Japan 00 531 650442
Korea 02 703 6550
Malaysia +800 6008 6008/1 800 88 1908/+65 62430496
Philippines 1 800 1441 0159
Singapore +800 6008 6008/+800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496
1
MY PASSPORT FOR MAC PORTABLE HARD DRIVE
USER MANUAL
Getting Started
Thank you for purchasing this WD product. For the latest WD product information
and news, visit our website at www.westerndigital.com.
Kit Contents
• My Passport for Mac Portable Hard Drive
•USB cable
• Quick Install Guide
Important: My Passport is intended for use only with the USB cable supplied.
Quick Install Guide
My Passport for MacPortable Hard Drive
USB Cable
Compatibility
Macintosh
®
Windows
• An available USB port • An available USB port
•Mac OS® X 10.4.11+ or 10.5.3+ • Windows 2000/XP/Vista
Note: Compatibility may vary depending on user’s hardware configuration and operating system. To use this
device with Windows, you must first reconfigure it to Windows format. Search our knowledge base at
support.wdc.com for answer ID # 1550 and follow the instructions as prompted.
Important: For highest performance and reliability, it is recommended that you
install the latest updates and service pack (SP). Go to the Apple menu and select
Software Update.
®
GETTING STARTED – 1