Western Digital WDBGJA0010BBK User Manual
My Passport
External Portable
®
Studio
™
User Manual
My Passport Studio User Manual
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WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning
this product. Most technical support questions can be answered through our knowledge base
or email support service at http://support.wdc.com. If the answer is not available or if you prefer,
please contact WD
Your product includes 30 days of free telephone support during the warranty period. This 30day period starts on the date of your first telephone contact with WD Technical Support. Email
support is free for the entire warranty period and our extensive knowledge base is available
24/7. To help us keep you informed of new features and services, remember to register your
product online at http://register.wdc.com.
Accessing Online Support
Visit our product support website at http://support.wdc.com and choose from these topics:
• Downloads—Download drivers, software, and updates for your WD product.
• Registration—Register your WD product to get the latest updates and special offers.
• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and
data recovery information.
• Knowledge Base—Search by keyword, phrase, or answer ID.
• Installation—Get online installation help for your WD product or software.
®
at the best telephone number shown below.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/+65 62430496
Spanish 800.832.4778 Hong Kong +800 6008 6008
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439
(00800 27549338) Japan 00 531 650442
Korea 02 703 6550
Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496
Middle East +31 880062100 Philippines 1 800 1441 0159
Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496
* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
011 26384700 (Pilot Line)
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MY PASSPORT STUDIO
USER MANUAL
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operating System Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Disk Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power/Activity LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
FireWire 800 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
USB 2.0 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Enhancing Performance with WD +TURBO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the WD Security Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the WD Drive Utilities Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3 Locking and Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Password Protecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Unlocking the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unlocking the Drive with the WD Security or WD Drive Utilities software . . . . . . . . . . . . . . . . 15
Unlocking the Drive with the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Removing Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 Managing and Customizing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . 19
Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting the Drive Sleep Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Erasing the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Drive Erase Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the WD Drive Unlock Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Registering the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Safely Dismounting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5 Using the Drive with Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Restoring the WD Software and Disk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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A Compliance and Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . 31
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
KC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
GNU General Public License (“GPL”) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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About Your WD Drive
Welcome to your My Passport
standard with two super-fast FireWire 800 ports, massive capacity, password protection,
and a MacBook-inspired metal enclosure that make this drive the ideal companion for
Mac professionals.
This chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
Registering the Drive
Handling Precautions
®
Studio
Features
™
portable hard drive. My Passport Studio comes
Two FireWire 800 ports—With two super-fast FireWire 800 ports, you can save and
access data at up to 800 Mb/s. Use the second FireWire port to daisy chain an additional
external drive or other peripheral to your Mac. This drive also offers a USB 2.0 interface
for added connectivity.
Premium aluminum enclosure—The durable, anodized aluminum enclosure is the
perfect complement for your Mac computer and resists scratching and fingerprints.
High capacity, small enclosure—Offering high capacity in a small metal enclosure,
My Passport Studio is the ideal companion for the photographer, videographer, graphic
artist, or creative professional on the go.
WD Security™ software—Allows you to set password protection and hardware
encryption for your drive to protect your files from unauthorized use or access.
WD Drive Utilities™ software—Register your drive, set drive security, run diagnostics
and more using the WD Drive Utilities software.
Formatted for Mac—HFS+ Journaled so it works right out of the box with your Mac
computer. Can be reformatted for Windows computers.
Compatible with Apple Time Machine—Back up your files with Apple Time Machine.
No power adapter required—The drive is powered through the FireWire or USB port,
so there's no need to lug around a bulky power adapter.
WD quality inside and out—We know your data is important to you. So we build the
drive inside to our demanding requirements for durability, shock tolerance, and longterm reliability. Then we protect the drive with a robust enclosure designed for beauty
and protection.
ABOUT YOUR WD DRIVE – 1
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USER MANUAL
Important: For the latest WD product information and news, visit our website at http://
www.westerndigital.com. For the latest software, firmware, and product documentation
and information, go to http://support.wdc.com/downloads.
Kit Contents
As shown in Figure 1, your My Passport Studio drive kit includes the following:
• My Passport Studio portable hard drive
• FireWire 800 cable
• USB Micro B cable
• Quick Install Guide
• WD Security and WD Drive Utilities software (included on the drive)
FireWire 800 Cable
My Passport Studio
Portable Hard Drive
USB Micro B Cable
Figure 1. My Passport Studio Drive Kit Contents
Optional Accessories
For information about optional accessories for WD products, visit:
US http://www.shopwd.com or http://www.wdstore.com
Canada http://www.shopwd.ca or http://www.wdstore.ca
Europe http://www.shopwd.eu or http://www.wdstore.eu
Quick Install Guide
All others Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit http://support.wdc.com and see Knowledge Base answer
ID 1048.
ABOUT YOUR WD DRIVE – 2
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USER MANUAL
Operating System Compatibility
Your My Passport Studio drive and the WD Security and WD Drive Utilities software are
compatible with the following operating systems:
Mac OS X
• Leopard
• Snow Leopard
• Lion
• Mountain Lion
Windows
®
• Windows XP
• Windows Vista
• Windows 7
• Windows 8
®
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest software update and
service pack (SP). For Mac computers, go to the Apple menu and select Software
Update. For Windows computers, go to the Start menu and select Windows Update.
Disk Drive Format
Your My Passport Studio drive is formatted as a single HFS+J partition for Mac OS X
operating systems. If you want to use the drive with a Windows computer, see
“Reformatting the Drive” on page 28 and “Troubleshooting” on page 29.
Physical Description
As shown in Figure 2, the My Passport Studio drive has:
• A power/activity LED
• Two FireWire 800 interface ports
• A USB 2.0 interface port
Power/Activity LED
FireWire 800 Interface Ports
USB 2.0 Interface Port
Figure 2. My Passport Studio Drive
ABOUT YOUR WD DRIVE – 3
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Power/Activity LED
The power/activity LED shows the drive’s power state and activity:
LED Appearance Power State/Activity
On steady Idle
Fast flashing, approximately 3 times per second Activity
Slow flashing, approximately every 2.5 seconds System standby
FireWire 800 Interface
The FireWire 800 interface supports data transfer rates of up to 800 Mb/s and is
backward-compatible with FireWire 400. Connection to a FireWire 400 port transfers
data at FireWire 400 speed (up to 400 Mb/s).
USB 2.0 Interface
The Hi-Speed USB 2.0 interface supports data transfer rates of up to 480 Mb/s. USB 2.0
is backward-compatible with USB 1.1. Connection to a USB 1.1 port transfers data at
USB 1.1 speed (up to 12 Mb/s).
Registering the Drive
Always register your My Passport Studio drive to get the latest updates and special
offers. You can easily register your drive online at http://register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damaged drives. Always
observe the following precautions when unpacking and installing your external storage
product:
• Do not drop or jolt the drive.
• Do not move the drive during activity.
ABOUT YOUR WD DRIVE – 4
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Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive to your computer and
installing the WD Security and WD Drive Utilities software. It includes the following
topics:
Connecting the Drive
Enhancing Performance with WD +TURBO
Installing the WD Security Software
Installing the WD Drive Utilities Software
Connecting the Drive
1. Turn on your computer.
2. Connect the My Passport drive using either the USB micro cable or the FireWire 800
cable as shown in Figure 3.
3. Verify that the My Passport drive appears under DEVICES in the Sidebar area of your
Finder display:
Using the FireWire 800 Cable
Figure 3. Connecting the My Passport Drive
Using the USB Micro B Cable
CONNECTING THE DRIV E AND GE TTING STARTED – 5
MY PASSPORT STUDIO
Note: If the External disks check box is selected on your Finder Preferences
dialog, the My Passport icon displays on your desktop:
USER MANUAL
4. The first time you connect your My Passport drive to your computer, a message asks
if you want to use the drive to back up with Time Machine:
On Leopard and Snow Leopard
On Lion and Mountain Lion
Note: Currently the Encrypt Backup Disk check box only appears on computers using
the Lion or Mountain Lion operating system.
Depending on your operating system:
• On Leopard or Snow Leopard, proceed to step 5.
• On Lion or Mountain Lion, skip to step 6.
5. On Leopard or Snow Leopard:
IF you . . . want to use the drive with
the Time Machine software,
Do not Cancel and skip to step 8 on page 7.
Do Use as Backup Disk and skip to step 7 on
THEN click . . .
page 7.
6. On Lion or Mountain Lion:
IF you . . . want to use the drive with
the Time Machine software,
Do not Click Don’t Use and skip to step 8 on
Do Proceed to step a.
THEN . . .
page 7.
a. If you want to create a password to secure your backup files, select the Encrypt
Backup Disk check box.
b. Click
Use as Backup Disk.
CONNECTING THE DRIV E AND GE TTING STARTED – 6
MY PASSPORT STUDIO
c. If you selected the Encrypt Backup Disk check box at step a, complete the
backup password dialog that displays:
d. Click Encrypt Disk and complete the Time Machine setup procedure.
7. The My Passport icon now displays as:
USER MANUAL
8. Your My Passport drive is now ready to use as an external storage device. You can
enhance its performance by installing the WD +TURBO utility that is on the drive.
Enhancing Performance with WD +TURBO
WD +TURBO is a utility on the My Passport drive that you can install to improve the
performance of the drive on a Mac computer.
1. Double-click the My Passport icon, and then double-click the .dmg file on the screen
that displays:
CONNECTING THE DRIV E AND GE TTING STARTED – 7
2. Double-click the Extras folder on the screen that displays:
3. Double-click the WD +TURBO Installer application:
MY PASSPORT STUDIO
USER MANUAL
4. Click Install on the WD +TURBO Driver Installer screen:
5. Read the license agreement and click Accept to continue.
6. A message informs you that installing the drivers requires you to restart your
computer to make them active:
Click Yes to continue.
CONNECTING THE DRIV E AND GE TTING STARTED – 8
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