Western Digital WDBACG0030HCH User Manual

Download

My Book®Live

Personal Cloud Storage

User Manual

™

WD®Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wdc.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at

http://register.wdc.com.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from the following topics:

• Downloads—Download drivers, software, and updates for your WD product.

• Registration—Register your WD product to get the latest updates and special offers.

• Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and

data recovery information.

• Knowledge Base—Search by keyword, phrase, or answer ID.

• Installation—Get online installation help for your WD product or software.

• WD Community—Share your thoughts and connect with other WD users.

• Online Learning Center — Get the most out of your personal cloud storage with the latest information, instructions and software. (http://www.wd.com/setup)

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system hardware, and system software versions available.

North America Asia Pacific

English 800.ASK.4WDC Australia 1 800 42 9861

(800.275.4932) China 800 820 6682 / +65 62430496

Spanish 800.832.4778 Hong Kong +800 6008 6008

India 1 800 11 9393 (MNTL) / 1 800 200 5789 (Reliance)

Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439

(00800 27549338) Japan 0120-994-120 / 00531-65-0442

Korea 02 703 6550

Europe +31 880062100 Malaysia +800 6008 6008 / 1 800 88 1908/+65 62430496 Middle East +31 880062100 Philippines 1 800 1441 0159 Africa +31 880062100 Singapore +800 6008 6008 / +800 608 6008/+65 62430496

Taiwan +800 6008 6008/+65 62430496

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

011 26384700 (Pilot Line)

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your product online at http://register.wdc.com or by using My Book Live software (see “System Settings” on page 60).

Table of Contents

WD® Service and Support................................ii

Registering Your WD Product .............................ii

1 Important User Information ....................1

Important Safety Instructions ..............................1

Recording Your WD Product Information .....................2

2 Product Overview ............................3

About the Drive ........................................3

Features..............................................3

About WD’s Online Learning Center.........................5

Package Contents ......................................5

System Requirements ...................................7

Pre-Installation Instructions ...............................7

Handling Precautions ....................................8

Specifications..........................................8

Product View ..........................................9

3 Connecting the Drive and Getting Started .......10

Getting Started Using the Online Setup Software ..............10

Getting Started Without the Online Setup Software

(Windows & Mac OS)...................................17

What Can I Do Now? ...................................21

4 Backing Up and Retrieving Your Computer Files . 22

Using WD SmartWare (Windows Only) ......................22

Using Windows 8 File History .............................37

Using Windows 7/Windows Vista Backup ...................38

Using Apple Time Machine...............................39

5 Managing Your Drive With WD Quick View ......44

Installing WD Quick View (Mac OS Only) ....................44

Accessing WD Quick View Shortcut Options .................45

Checking Drive Status ..................................46

Launching WD SmartWare (Windows only) ..................47

Exiting WD SmartWare Safely (Windows only) ................47

Opening Shares .......................................47

Launching the My Book Live Dashboard ....................48

MY BOOK LIVE USER MANUAL

TABLE OF CONTENTS – iii

Mapping the Drive (Windows Only).........................48

Creating a Shortcut to the Public Share (Windows only) .........49

Viewing Drive Properties ................................49

Safely Shutting Down...................................50

Monitoring Alerts ......................................51

Uninstalling the WD Quick View Icon .......................53

6 Using the My Book Live Dashboard ............54

Launching the My Book Live Dashboard ....................54

Starting the My Book Live Dashboard ......................55

Understanding Dashboard Components ....................56

Obtaining Customer Support .............................57

What Can I Do Now? ...................................59

7 Configuring Basic Settings....................60

System Settings.......................................60

Network Settings ......................................66

Utilities Settings .......................................68

Remote Access Settings ................................72

Media Server Settings ..................................73

8 Managing Users ............................74

Viewing Users ........................................74

Creating a User .......................................75

Creating a Private Share for a User ........................77

Changing a User’s Password.............................78

Editing User Settings ...................................79

Deleting a User .......................................79

9 Managing Shares ...........................80

Viewing a List of Shares .................................80

Creating a New Share ..................................81

Creating a New User ...................................82

Making a Share Public ..................................83

Deleting a Share.......................................83

Opening a Share ......................................84

10 Managing Safepoints ........................86

Backing Up a My Book Live Drive With Safepoints .............86

MY BOOK LIVE USER MANUAL

TABLE OF CONTENTS – iv

11 Accessing Your My Book Live Remotely ........95

WD 2go: The Pathway to Your Personal Cloud ...............95

Enabling Remote Access ................................97

Setting Up Mobile Access ...............................98

Setting Up Web Access Through WD 2go ..................106

Accessing Your Personal Cloud ..........................108

12 Playing/Streaming Videos, Photos, & Music ....112

Media Server Overview ................................112

Media Server Settings .................................112

Media Types Supported................................115

Media Storage .......................................116

Accessing My Book Live from Media Players ................117

Accessing My Book Live Using iTunes .....................123

13 Troubleshooting ...........................125

First Steps Checklist ..................................125

Resetting the My Book Live .............................125

Specific Problems and Corrective Actions ..................126

14 Regulatory and Warranty Information..........129

Regulatory Compliance ................................129

Obtaining Service.....................................130

Limited Warranty .....................................131

GNU General Public License (“GPL”) ......................131

15 Appendix .................................132

TwonkyMedia .......................................132

16 Glossary ..................................134

17 Index.....................................137

MY BOOK LIVE USER MANUAL

TABLE OF CONTENTS – v

Important User Information

MY BOOK LIVE

USER MANUAL

Important Safety Instructions Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.



Follow all warnings and instructions marked on the product.



Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.



Do not use this product near any liquids.



Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.



Do not drop the product.



Do not block the slots and openings on the back or bottom side of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.



Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.



Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.



If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.



Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.



Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

- When the power cord or plug is damaged or frayed.

- If liquid has been spilled on the product.

- If the product has been exposed to rain or water.

- If the product does not operate normally when the operating instructions are fol-

lowed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

- If the product has been dropped or the chassis has been damaged.

- If the product exhibits a distinct change in performance, contact WD Customer

Support at

http://support.wdc.com.

IMPORTANT USER INFORMATION –1

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Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device.

- Serial Number

- Model Number

- Purchase Date

- System and Software Notes

IMPORTANT USER INFORMATION –2

Product Overview

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About the Drive Features About WD’s Online Learning Center Package Contents System Requirements Pre-Installation Instructions Handling Precautions Specifications Product View

About the Drive

Connect this powerful drive to your wireless router for shared storage on your home network that you can access within and outside the home. Share files with Mac computers and PCs, stream media to your television through your DLNA-enabled devices, and access your files remotely with the WD 2go™ apps and web site.

This user manual provides step-by-step installation instructions and other important information regarding your WD product. Translated versions and updates to this user manual

can be downloaded from http://products.wdc.com/updates. For more information and

news about this product, visit our website at http://www.wdc.com.

Features

Your media and files on your own personal cloud—Create your own personal

cloud, without the monthly fees and mysterious location of your data. Store your media and files on the drive and access them securely over the Internet. Or, use WD's mobile apps for easy access with your tablet or smartphone. It's like having up to 3 TB terabytes of extra storage for your mobile device.

Now streaming to your HDTV—Watch your daughter's birthday party video or show

off your vacation slideshow on your TV. The built-in media server streams music, photos,

and movies to any DLNA media player, Blu-ray Disc & UPnP certified.

-certified multimedia device such as a WD TV™ Live™ network

player, Xbox 360™, PlayStation®3 and connected TV. DLNA 1.5

Shared storage for all your computers—Now you can store your entire family's

movies, music, photos, and important files in one place for everyone in the home to share. Just plug the drive into your wireless router so you can store and access files with any PC or Mac in your home.

Automatic, wireless backup for all your computers—Protect your precious

memories and back up all your PCs and Macs wirelessly to one reliable location over your wireless network using WD SmartWare™. Every time you save something, it's instantly

backed up. Mac users can use all the features of Apple to protect their data.

Time™ Machine backup software

Speed without compromise—Built with an 800 MHz CPU for maximum performance

to power all your applications from streaming to remote access. Designed around the most recent advances in Ethernet chip technology, this product delivers best-in-class read speeds faster than traditional USB 2.0 drives *.

*Faster speeds can be reached when connected within a wired Gigabit Ethernet network.

PRODUCT OVERVIEW –3

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Serve up your music with iTunes®—The drive includes iTunes server support so you

can centralize your music and video collection and stream it any Mac or PC with iTunes.

Easy to set up, easy to find on your network—Set up is a snap. In just a few

minutes, you're up and running. Mac, Windows

8, Windows®7, and Windows Vista

computers will automatically find your My Book Live drive in seconds.

Add an extra layer of protection for your files—You can automatically make a

second copy, or safepoint, of your My Book Live on another My Book Live or NAS drive on your home network. Now you've got double-safe protection for all your media and ultimate peace of mind.

WD 2go™: The Pathway to Your Personal Cloud.



What is a personal cloud?

A personal cloud provides you with the peace-of-mind knowing that all your digital content is secure at home and under your control. Unlike public clouds, a personal cloud allows you to keep all your content in one safe place on your home network. Share files, stream media, and access your content anywhere. No monthly fee. No mysterious location of your data. Keep your videos, music, photos, and files safe at home and always with you.



Get to your content from anywhere with WD 2go web access.

If you can access the Internet from a computer, you can securely access your media and files anywhere in the world at https://www.wd2go.com. WD 2go web access provides fee-free remote access to your My Book Live personal cloud storage. Once you log in, WD 2go mounts My Book Live to your computer like a local drive and provides access to your remote folders from any Mac or PC. Seamlessly open, save as, and attach files to emails from this virtual drive.



Mobilize your media with WD 2go mobile apps.

The WD 2go and WD Photos™mobile apps bring your photos and files to your fingertips on your

iPad®, iPhone®,Blackberry™, and Android

™

smartphone or

tablet.



WD's apps for your mobile devices.

WD 2go mobile app—Access your files, music, and photos with your mobile

device. Open and view presentations and documents, stream media, and show off photos stored on your My Book Live personal cloud storage.

WD Photos mobile app—Take a photo or video clip with your mobile device and upload it directly to your drive. You can also access all the photos stored on your personal cloud storage and show them off with your smartphone or tablet.

PRODUCT OVERVIEW –4

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About WD’s Online Learning Center

WD’s Online Learning Center provides the latest information, instructions and software to help users get the most out of their personal cloud storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring drive status and more. It’s an interactive resource to walk users through installing and using their My Book Live. The Online Learning Center allows you to:



Learn about your new personal cloud storage product.



Download the latest software for your product.



Find in-depth, interactive information on how to explore each of your product’s features.



Update your product whenever new features become available.



Access an always-available resource online, without a manual or CD.

Package Contents



My Book Live personal cloud storage network drive



Ethernet cable



AC adapter



Quick Install Guide



Downloadable installation software

AC adapter

My Book Live

Home network drive

Ethernet cable

Quick Install Guide

PRODUCT OVERVIEW –5

Global AC Adapter Configurations

MY BOOK LIVE

USER MANUAL

For information on additional accessories for this product, visit:

US www.shopwd.com or www.wdstore.com

Canada www.shopwd.ca or www.wdstore.ca

Europe www.shopwd.eu or www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of

Technical Support contacts, visit http://support.wdc.com and see Knowledge Base Answer ID 1048.

PRODUCT OVERVIEW –6

System Requirements

Operating System

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USER MANUAL

Windows Mac OS X

• Windows 8

• Windows 7

• Windows Vista

• Windows XP (32 bit) SP3 or later

Note: For Windows OS, you will

need to install Java runtime client

• Mountain Lion

• Lion

• Snow Leopard

• Leopard®**

For Lion and Mountain Lion, you will need to install the

Java runtime client. For additional information, visit

http://support.apple.com/kb/dl1421

** Leopard (Mac OS 10.5) is only supported when

running on an Intel processor.

Note: Compatibility may vary depending on your computer’s hardware configuration

and operating system.

For highest performance and reliability, install the latest updates and service pack (SP):



For Windows, go to the Start or menu and select Windows Update.



For a Mac, go to the Apple menu and select Software Update.

Web Browsers

• Internet Explorer 8.0 or higher on supported Windows computers

• Safari

• Firefox

• Google

4.0 or higher on supported Mac computers

12 and later on supported Windows and Mac computers

Chrome™14 and later on supported Windows and Mac platforms.

Local Network

Router/switch or direct connect (Gigabit recommended to maximize performance.)

Internet

Broadband Internet connection is required for initial setup and software downloads.

Pre-Installation Instructions

Before unpacking and installing the system, select a suitable site for the system to ensure maximum efficiency. We suggest that you place the device in a site that is:



Near a grounded power outlet.



Clean and dust free.



On a stable surface free from vibration.



Well-ventilated, with nothing blocking or covering the slots and openings on the back or bottom side of the unit and away from sources of heat.

PRODUCT OVERVIEW –7

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USER MANUAL



Secluded from electromagnetic fields from electrical devices such as air conditioners, radio, TV transmitters.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock, or vibration. Be aware of the following precautions when unpacking and installing your external storage product:



Do not drop or jolt the drive.



Do not move the drive while it is powered on.



Do not use this product as a portable drive.

Specifications

Ethernet High performance (100/1000) Gigabit Ethernet connection

Internal hard drive WD 3.5-inch SATA hard drive

Supported protocols CIFS/SMB, NFS, FTP, AFP

I/O ports Gigabit Ethernet (RJ-45) port

Supported clients Windows 8

Windows 7 Windows Vista Windows XP* Mac OS X Mountain Lion Mac OS X Lion Mac OS X Snow Leopard Mac OS X Leopard*

Physical dimensions Length: 54.9 in (139.45 mm)

Width: 1.97 in (50 mm) Height: 6.5 in (164.0 mm) Weight: 2.2 lb (1.01 kg)

Power supply Input voltage: 100V to 240V AC

Input frequency: 50 to 60 Hz Output voltage: 12V DC, 1.5A Power supply: 18W

Temperature Operating temperature: 5 to 35 °C (41 to 95 °F)

Non-operating temperature: -20 to 65°C (-4 to 149 °F)

* Limited support

PRODUCT OVERVIEW –8

Product View

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Reset button

Multi-color LED

Activity LED

Gigabit Ethernet port

Link LED

Kensington Security Slot

Component Icon Description

Gigabit Ethernet port

Reset button Restores settings such as the admin user name and password for the

Power port Connects the device to an AC adapter and the power outlet.

Connects the device to a local network.

device. See “Resetting the My Book Live” on page 125 for more information.

Kensington security slot

For drive security, the device is equipped with a security slot that supports a standard Kensington security cable. Visit http://www.kensington.com for more information.

PRODUCT OVERVIEW –9

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USER MANUAL

Connecting the Drive and Getting Started

Getting Started Using the Online Setup Software Getting Started Without the Online Setup Software (Windows & Mac OS) What Can I Do Now?

It’s easy to set up the My Book Live device -- all you have to do is unpack your device, download and run the quick setup software, available at

http://www.wd.com/setup, then follow the instructions for connecting your device

on the screen. LEDs on the front and the back of the drive let you know whether the connections are functioning properly.

Note: For information about safely shutting down and disconnecting the drive, see

“Safely Shutting Down” on page 50 or “Reboot/Shutdown” on page 69.

Getting Started Using the Online Setup Software

The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the drive and get started using your device. The online setup software is available from WD’s Online Learning Center at http://www.wd.com/setup

Downloading and Installing the Online Setup Software

Before plugging in your My Book Live device, use the following steps to download the software necessary to set up your device.

1. Open a web browser. For browser requirements, see “Web Browsers” on page 7.

2. In the address field, type

3. On the Welcome to the Learning Center screen, select My Book Live.

4. Select Go to Downloads.

Note: The Learning Center automatically detects your operating system (OS). If

you’d like to download setup software for a different operating system, select your OS from the pull-down menu at the top of the page before selecting the Download Setup Software button.

5. Access your downloaded files, then double-click Setup.exe (Windows) or

My Book Live Setup.dmg (Mac).

http://www.wd.com/setup.

CONNECTING THE DRIVE AND GETTING STARTED –10

Physically Connecting the Drive

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Important: To avoid overheating, make sure the drive is upright as shown

in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the drive. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

Follow the steps below to connect the My Book Live to a home or small office network.

1. Connect one end of the Ethernet cable into the Ethernet port located on the back of the drive.

WARNING!

To meet Class B emission standards, use the shielded Ethernet cable provided.

2. Connect the other end of the Ethernet cable directly into a router or network

switch port.

3. Connect the end of the adapter into the power supply socket on the back of the

drive.

4. Plug the power adapter into a power outlet. The unit powers up automatically.

Important: Wait for the My Book Live drive to finish powering up

(approximately three minutes) before configuring the drive. You will know it is ready when the LED stops flashing and turns solid green (normal) or blue (standby).

CONNECTING THE DRIVE AND GETTING STARTED –11

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Checking the Front Panel LED

The following table describes the front panel tricolor (red/green/blue) LED behavior.

State Color Appearance State Description

Power Off None Displays if the drive is unplugged.

Power On Blue Solid Displays when you first apply power to the

unit.

Boot Yellow Solid Drive has begun loading the Operating

System (OS).

Attention Yellow Blink The following circumstances trigger this

state:

• Disk thermal warning threshold exceeded (under or over temp)

• Network cable not inserted

Ready Green Solid The OS is now ready.

Activity Green Blink Unit is performing read or write commands

to/from the Hard Drive Disk (HDD).

Fault/action required Red Solid The following faults trigger this state:

• Disk SMART failure

• Data Volume does not exist

• System Volume does not exist

• System thermal shutdown (75 C)

• Unsupported drive detected

Standby Blue Solid Unit is in HDD standby mode.

Software/firmware update

White

(may look somewhat violet)

Solid Firmware is currently being updated.

Checking Back Panel (Network) LEDs

The following table describes the network state and activity LEDs.

Note: Looking at the port, with the LEDs on the bottom, the LED on the top is the

Activity LED, and the one on the bottom is the Link LED.

State LED Appearance State Description

Link down Link Off Cable or drive is not plugged in, or other

end of link is not operational.

Link up – 100 Mbps Link Yellow Cable is plugged in, and both ends of the

link have successfully established communications. Network negotiated at 100 Mbps.

CONNECTING THE DRIVE AND GETTING STARTED –12

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State LED Appearance State Description

Link up – 1000 Mbps Link Green Cable is plugged in, and both ends of the

link have successfully established communications. Network negotiated at 1000 Mbps.

Link idle Activity Off Active communication is not in progress.

Link busy Activity Green - Blinks Active communication is in progress.

Connecting the Drive to Your Network

1. Select Getting Started.

2. Following the step on your screen or outlined in “Physically Connecting the Drive” on page 11, connect your My Book Live device to your home or small office network.

Note: Remove the sticker from the back of the unit prior to connecting your device.

CONNECTING THE DRIVE AND GETTING STARTED –13

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3. When the LED on your device turns a solid green, click Next on your computer screen. The software will discover your device.

4. Select your My Book Live device, then click Next.

5. Continue following the instructions on the screen and outlined in “Creating a Personal Cloud with WD 2Go and Registration” on page 15



If your device is not detected, continue to “Connecting and Troubleshooting” on page 15.

CONNECTING THE DRIVE AND GETTING STARTED –14

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Connecting and Troubleshooting

The Connect - No My Book Live found screen displays when the setup software can not find the device on your system.

1. Follow the steps on the screen to ensure that your device is:



Pugged into a working outlet.



Connected to your router.



Displaying a solid green light on the front.

2. Select the Refresh button.



If the device still can not be found, select WD Support for additional suggestions or to contact WD Support.

Creating a Personal Cloud with WD 2Go and Registration

WD 2go web access provides fee-free remote access to your My Book Live personal cloud storage. Once you log in, WD 2go mounts your My Book Live device to your computer like a local drive and your remote folders are available on any Mac* or PC.

*WD 2go is not supported by Mac Leopard (OS X 10.5.x)

CONNECTING THE DRIVE AND GETTING STARTED –15

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USER MANUAL

1. On the Personal Cloud screen, place a check in the “Also use this information to

2. Enter your First Name, Last Name, and Email Address, then click Submit.

3. On the User Authentication screen, select a My Book Live user account from the pull-down menu. The account you select will be connected to your WD 2go account.

4. Check your email to confirm your new account, then click Next.

Note: You may need to check your email spam folder if your spam filter does not

allow email from WD.

CONNECTING THE DRIVE AND GETTING STARTED –16

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5. You’ve successfully setup your My Book Live device, and can now click one of the links on the screen to begin using your device or click Finish to close the setup wizard.

Getting Started Without the Online Setup Software (Windows & Mac OS)

If you do not use the online setup software to get started, you can still:



Use your My Book Live as an external hard drive, dragging and dropping files to and from it.



Configure the drive using the My Book Live dashboard. (See “Using the My Book Live Dashboard” on page 54.)



Save and restore files using Windows File History (see “Using Windows 8 File History” on page 37), Windows Backup (see “Using Windows 7/Windows Vista Backup” on page 38) or Apple Time Machine (see “Using Apple Time Machine” on page 39).

Using Windows 8

Opening the Public Network

As an alternative to using the online software setup, open the drive as follows:

1. Physically connect the drive to your network (see “Physically Connecting the

Drive” on page 11).

2. On the Toolbar, click File Explorer .

3. Click Network > MYBOOKLIVEDUO, and locate the drive’s Public folder.

4. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer.

CONNECTING THE DRIVE AND GETTING STARTED –17

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Using Windows 7/Vista

Opening the Public Folder

As an alternative to using the online setup software, open the drive as follows:

1. Physically connect the drive to your network (see page 11).

2. Click > Computer > Network > MYBOOKLIVE and locate the drive’s Public folder.

3. Double-click the Public folder to display the Shared Music, Shared Pictures, Shared Videos, and Software subfolders. You can now drag and drop files into the shared media folders using Windows Explorer:

4. Map the My Book Live Public folder for quick access in the future:



In Windows Explorer, under Network, click MyBookLive.



Right-click the Public folder and select Map Network Drive from the Right-click menu.



Select the desired letter from the Drive drop-down list.



Select the Reconnect at login check box.



Click Finish. Your Public drive is now mapped.

Launching the My Book Live Dashboard to Set Up Your Drive

To access the My Book Live dashboard to set up your drive:

1. Physically connect the drive to your network (see page 11).

2. Open a browser and enter http://<drive name or IP address> as the address. Example: http://192.168.1.10 or http://mybooklive

Note: If you don’t know the IP address for your My Book Live device, use WD Quick

View to set up your drive (see “Managing Your Drive W ith WD Quick View” on page 43). WD Quick View installation software can be obtained from the Online Learning Center at http://www.wd.com/setup.

3. Continue with “Using the My Book Live Dashboard” on page 54.

CONNECTING THE DRIVE AND GETTING STARTED –18

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Using Mac OS X

Using Finder to Open the Public Folder

1. In a Finder window, click MyBookLive under the shared items in the side bar.

2. If presented with an authorization screen, select Guest and then click Connect to display the Public share:

3. Double-click the Public folder to display the media subfolders: Shared Music, Shared Pictures, and Shared Videos. You can now drag and drop files into the shared folders using Finder:

Note: The Public folder icon automatically displays on the desktop.

4. If you want to make a shared drive icon permanent on your desktop, create an alias. Following are two ways to do that:

Note: Before creating an alias, click Finder > Preferences and make sure

Connected Servers is checked.



Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the Cmd and Option keys simultaneously and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.

-OR-

CONNECTING THE DRIVE AND GETTING STARTED –19



Right-click the item you want to alias (e.g., Shared Music) and then click

File > Make Alias.

Using Bonjour to Find and Set up the Drive

1. Open Safari and click the bookmark icon:

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2. Click Bonjour and then double-click your My Book Live drive to display the S My Book Live dashboard home page.

3. Continue with “Understanding Dashboard Components” on page 56.

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What Can I Do Now?

Your My Book Live drive is ready to use and is accessible as a drive letter, enabling you to drag and drop files into your drive and move files from it to any computer in your network that has been set up according to the instructions in this chapter. You can also back up your computer files automatically, customize the drive settings, access your files from a remote location and use the drive as a media server.

This user manual contains information and instructions for setting up and using the My Book Live drive. Much of the information provided below is also available in the Online Learning Center at http://www.wd.com/setup. The most common activities are listed below:

How do I . . . See . . .

Back up my computer data to the My Book Live drive page 26

Restore my data from the My Book Live drive to my computer page 31

Set up auto-update of WD SmartWare Software page 37

Launch the My Book Live dashboard on the Web page 55

Use the My Book Live dashboard to customize my drive page 60

Open a private share page 83

Restore the My Book Live firmware to factory defaults page 69

page 125

Update My Book Live firmware page 62

Back up My Book Live by storing a safepoint (snapshot) of it on another compatible network drive or network share

Access photos and files on the My Book Live drive from my iPhone, iPad, or Android device

Access files on the My Book Live remotely at wd2go.com page 107

Enable or disable My Book Live applications such as iTunes page 73

Play and stream media from the My Book Live page 112

page 85

page 94

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Backing Up and Retrieving Your Computer Files

Using WD SmartWare (Windows Only) Using Windows 8 File History Using Windows 7/Windows Vista Backup Using Apple Time Machine

Using WD SmartWare (Windows Only)

WD SmartWare software is an easy-to-use tool that gives you the power to:



Protect your data automatically—Automatic, continuous backup instantly makes a copy whenever you add or change a file.

Note: Automatic backup protection is continuous as long as both your

My Book Live and computer are connected to your network. If you disconnect from your network, backup temporarily stops. Once you reconnect, WD SmartWare automatically scans your computer for new or changed files and resumes backup protection.



See your backup as it happens—V isual backup organizes your content into categories and shows the progress of your backup.



Retrieve lost files effortlessly—Bring back your valuable data to its original location whether you have lost all your data or just overwritten an important file.



Take control—Customize your backups.

Viewing the Info/Online Help Topics

WD SmartWare provides two kinds of Help:



Help icon —Each WD SmartWare screen provides easy access to online Help information to quickly guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain about what to do, just click the info/online Help icon in the upper-right corner of any screen.

To close the info/help screen after reading the online Help, click the X button in the upper-right corner of the screen.



Help tab—This tab on the WD SmartWare screens provides more detailed Help. For information on using the Help tab, see page 25.

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Installing WD SmartWare Software

Installing WD SmartWare

1. Access the Online Learning Center at http://www.wd.com/setup.

2. Select My Book Live.

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3. Click the Product Downloads button to display the Install Downloads screen:

4. In the WD SmartWare box, click Download.

5. Access your downloaded files and extract the contents of the zip file to your

computer.

6. Double-click WD SmartWare Setup file.

7. Follow the on-screen instructions to complete the installation.

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8. Click the Launch WD SmartWare button to display the WD SmartWare Home

screen. (See “WD SmartWare Home Screen” on page 24.)

Launching WD SmartWare After Installation

Use one of the following options for the WD SmartWare Software once you have installed it:



WD SmartWare icon —In the Windows system tray, left- or right-click the WD Quick View icon to display the main menu and then select

WD SmartWare.

-OR-



Windows Explorer—Click Start or and then click Programs >

WD SmartWare > WD SmartWare.

WD SmartWare Home Screen

The Home screen is the first screen you see after you launch WD SmartWare:

The WD SmartWare Home screen provides five tabs:



Home—Provides a content gauge showing the capacity of each My Book Live drive on your network.



Backup—Manages existing backups or creates new backups of your important data, including movies, music, documents, email, and photos.



Retrieve—Brings back valuable data that has been lost or overwritten.

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

Settings—Manages backup parameters, searches for updates and provides a link to the My Book Live dashboard, where you can configure the drive.



Help—Provides quick access to Learning Center topics and links to online support services. The Learning Center topics provide more detail than the info/online help for each screen, but not as much as the WD SmartWare Software User Manual.

In the Content Gauge for your computer’s hard drive, all of your files that are available for backup display against a blue background in six categories where:

This file category Includes files with these extensions

Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document

extensions

Mail .mail, .msg, .pst., and other mail extensions

Music .mp3, .wav, .wma, and other music extensions

Movies .avi, .mov, .mp4, and other movie extensions

Pictures .gif, .jpg, .png, and other picture extensions

Other Others that do not belong in the five main categories

For a complete list of all included file extensions, search for Answer ID 3644 in the WD Knowledge Base at http://support.wdc.com.

Note that:



Moving the pointer over a category displays the number of files in the category.



The System category, shown against a dark gray background, includes all of your operating system files that are not available for backup. Files that are not backed up include system files, program files, applications, and working files like .tmp and .log files.



The Retrieved category, also shown against a dark gray background, includes the files that you have retrieved from a prior backup. They, too, are not available for backup.

Note: Additional Files are files outside of the backup.

How the Backup Function Works

The WD SmartWare software automatically and continuously backs up all of your important data files to the My Book Live drive—music, movies, photos, documents, email, and other files.

After the WD SmartWare software categorizes the different types of files on the selected hard drive, clicking the Start Backup button backs all of them up. Or you can select specific files, folders, or categories of files to back up.

If your computer has more than one internal hard drive, you must select and back up each one to protect all of the data files on your computer.

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After performing a backup, the WD SmartWare software protects your files by backing up any:



New file that is created on or copied to your hard drive



Existing file that is changed in any way

This protection is automatic—the WD SmartWare software does it for you without any action on your part—just make sure to leave your My Book Live connected to your network.

Note: Should you disconnect and reconnect the drive to the network, the

WD SmartWare software rescans your computer for new or changed files and resumes automatic, continuous backup as before.

Backing Up Files

To back up some or all of your files:

1. On the Home screen:

a. If your PC has more than one internal hard drive or drive partition, select the one

that you want to back up first from the internal drive selector box under your computer icon:

b. If you have more than one My Book Live device, WD NAS drive, or

SmartWare-compatible devices connected to your network, select the one that you want to back up files to:

c. Select the My Book Live device folder to which you’d like to back up your

files.

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2. Click the Backup tab to display the Backup screen:

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3. On the Backup screen:

IF you want to back up . . . on the internal hard drive, THEN . . .

All of the categories of files Proceed to step 4 on page 27.

Selected categories of files

All of the files and folders Skip to step 8 on page 29.

Selected files or folders

Skip to step 5 on page 28.

Skip to step 9 on page 29.

4. To back up all of the categories of files on the My Book Live:

a. Verify that the backup mode is category and that Ready to perform

category backup

If the backup mode is then click the

Switch to File Backup button and OK at the Switching

Backup Plan

appears at the upper-left corner of the Backup dialog.

file and Ready to perform file backup appears there,

prompt.

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b. Click Advanced View to open the backup by categories selection box

and verify that the check boxes for all six categories are selected.

c. As required, select any cleared check boxes and then click Apply

Changes to create a custom backup plan and refresh the content gauge for your My Book Live drive.

d. Click Start Backup to begin backing up all categories of files and skip to

step 10 on page 30.

5. To back up selected categories of files:

a. Verify that the backup mode is and that Ready to perform category

backup

appears at the upper-left corner of the Backup dialog.

b. If the backup mode is file and Ready to perform file backup appears

there, then click the Switch to Category Backup button and then OK at the Switching Backup Plan prompt.

6. Click Advanced View to open the backup by categories selection box.

7. In the backup by categories selection box:

a. Select the check boxes for the categories of files that you want to include in the

backup.

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b. Clear the check boxes for the categories of files that you want to exclude

from the backup.

c. Click the Apply Changes button to refresh the Content Gauge for your My

Book Live drive.

d. Click the Start Backup button to begin backing up the selected

categories of files and skip to step 10 on page 30.

8. To back up all of the files and folders on the internal hard drive:

a. Verify that the backup mode is file and that Ready to perform file backup

appears at the upper-left corner of the Backup dialog.

b. If the backup mode is category and Ready to perform category backup

appears there, click the Switch to File Backup button and then OK at the Switching Backup Plan prompt.

c. In the backup by files selection box, click the check box for your

computer’s internal hard drive:

d. Click Apply Changes to create a custom backup plan and refresh the

content gauge for your My Book Live drive.

e. Click Start Backup to begin backing up all of files and folders and skip to

step 10 on page 30.

9. To back up selected files or folders:

a. Verify that the backup mode is file and that Ready to perform file backup

appears at the upper-left corner of the Backup dialog.

b. If the backup mode is category and Ready to perform category backup

appears there, click the Switch to File Backup button and then OK at the Switching Backup Plan prompt.

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c. In the backup by files selection box, click the pointers to open the folder

structure:

d. Select the check boxes for the individual files or folders that you want to

back up. Note that clicking a folder check box automatically selects all of the subfolders and files in the folder.

e. Click Apply Changes to create a custom backup plan and update the

content gauge for your My Book Live drive. Clicking Revert clears all of the check boxes and redisplays the initial/default configuration.

f. Click Start Backup to begin backing up the selected files or folders and

proceed to step 10 on page 30.

10. During the backup:



A progress bar and message indicate the amount of data that has been backed up.



For a category backup, the blue background in the content gauge for your computer’s internal hard drive changes to yellow/amber for all of the files that have not yet been backed up.



The gray background for categories or files in the content gauge for your My Book Live drive changes to blue as the backup completes.



You can continue to set up your drive or perform any other functions because the WD SmartWare software backs up your files in the background.



The Start Backup toggle button changes to Stop Backup for stopping the backup.



Appearance of a backup successfully finished message means that the backup completed normally.



If any files could not be backed up, the WD SmartWare software displays a:

Caution message indicating the number of files involved

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- View link that you can click to see a list of the files and the reasons they were not

backed up

Some applications and running processes can keep files from being backed up. If you cannot determine why some of your files were not backed up, try:

- Saving and closing all of your open files

- Closing all running applications—including your email program and web browser

Important: Appearance of a Caution message indicating that your drive is full means that

there is not enough free space on the drive to complete the backup.

The best long-term solution is to relegate the drive to long-term archive storage and: a. Click the Help tab.

b. Click the WD Store link to view the Western Digital Online Store website. c. Click External Hard Drives and select the best drive to suit your future

requirements.

11. If you clicked Stop Backup at step 10, the Stop backup? confirmation

prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using you computer for other things during the backup. To continue, click either:



Continue Backup to disregard your request and resume the backup



Stop Backup to follow through with your request and stop the backup

12. If your computer has more than one internal hard drive, repeat the backup

procedure for each one.

Retrieving Backups

The WD SmartWare software makes it easy for you to retrieve files that your My Book Live drive has backed up and either:



Restore them to their original locations on your computer.

-OR-



Copy them to a special retrieve folder.

Retrieval is generally a four-step process:

1. On the Home screen, choose the drive to retrieve content from.

2. Choose whether to retrieve content to a special retrieval folder or to the original

location.

3. Choose what content to retrieve: files, folders, or everything.

4. Retrieve the content.

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Retrieving a File

After selecting the drive on the Home screen, you can retrieve files or complete folders from your My Book Live drive. (For information on retrieving folders, see “Retrieving a Folder” on page 34.)

To retrieve a file from your drive:

1. Click the Retrieve tab to display the “Select a destination for retrieved files”

screen:

2. The drive may contain backups from other computers. To retrieve files from a

specific computer (volume):

a. Click the Change Retrieve Volume button to display the “Select a volume to

retrieve from” screen:

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b. Select the desired volume and click the Select Destination button.

3. On the Select a destination for retrieved files screen:

IF you want to copy your retrieved content to . . . THEN . . .

Its original location,

Note: Not available when retrieving a backup of a different computer.

A retrieved content folder,

Note: If you change the retrieval content location from where it has been, the previous location will be backed up.

a. Select the To the Original Places option. b. Click the Select Files button to display the Select

content to retrieve... screen.

a. Select the In a Retrieved Content Folder option. b. If you want to specify a different retrieve folder, click

Browse and identify the new retrieve folder.

c. Click the Apply button to save and implement the new

retrieve folder.

d. Click the Select Files button to display the Select

content to retrieve... screen.

4. On the Select content to retrieve... screen, select Retrieve Some Files to

display the retrieve files selection box:

5. Navigate through the folder structure to find the files you want.



Click the appropriate file category button to list the files by category:

Pictures

- Music

- Movies

- Documents

- Other

- Mail



Select the View icon to list individual files.



Type all or part of the file name in the search box to locate the file and press Enter to start the search. To eliminate the search filter, delete all of the text in the search box and press Enter.



Select the check box for the file that you want to retrieve.

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6. Click the Start Retrieving button.

7. During the retrieve:



The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location.



A Cancel Retrieving button is available for you to stop the retrieve.



A “Retrieval accomplished” message signifies completion of the retrieve.



A “Partial retrieve accomplished” message means the file you selected for the retrieve was not copied to the specified retrieve location. In this case, either a:

“Files Not Retrieved” message provides the number of files that were not retrieved

and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved, or a

- “Destination is full” message means that your computer does not have sufficient

disk space to complete the retrieve.

Retrieving a Folder

To retrieve a folder from your drive with all of the content within the folder (which may include multiple categories), right-click the folder within the retrieve files section box and choose Select folder in all content categories.

Retrieving an Earlier Version of a File or Deleted Files

In the retrieve files selection box, check the Show deleted files check box and/or the Show older files check box. Now, when selecting content to retrieve, you can select individual files that were overwritten or deleted. Likewise, retrieving entire folders in this mode will retrieve older versions and deleted files as well.

Note: You can only retrieve one version of a file per retrieve.

Retrieving All of Your Content

On the Select content to retrieve... screen, choose the Retrieve All Files option, which retrieves files across all categories and copies them to either their original locations or the Retrieved Contents folder.

During the retrieve:



The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location.



A Cancel Retrieving button is available for you to stop the retrieve.



A “Retrieval accomplished” message signifies completion of the retrieve.



A “Partial retrieve accomplished” message means the file you selected for the retrieve was not copied to the specified retrieve location. In this case, either a:

“Files Not Retrieved” message provides the number of files that were not retrieved

and a link to a failed-to-retrieve information screen. Click the View files link to see the list of files and the reasons they were not retrieved.

- OR-

“Destination is full” message means that your computer does not have sufficient

disk space to complete the retrieve.

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Customizing WD SmartWare Software

The WD SmartWare software makes it easy for you to quickly customize its settings for the best possible drive performance by:



Specifying the number of backup versions that you want to keep for each file



Specifying a unique folder to store files retrieved from your drive



Automatically checking for WD SmartWare software updates

Click the Settings tab to display the Settings screen:

On the Settings tab you can:



Create and edit the software settings for My Book Live



Set up drive settings for your My Book Live

Creating Software Settings

Click the Set Up Software button to open the My Book Live Desktop, then click Software Settings. On the Software Settings Screen.

IF you want to . . . THEN click . . . AND see . . .

Change the number of backup versions to keep for each file,

Specify a path to a different retrieve folder,

Change the option that checks for software updates whenever you reconnect your My Book Live drive to your network,

File History “File History” on page 37.

Retrieve Folder “Specifying a Different Retrieve

Folder” on page 36.

Preferences “Setting the Preferences (Auto

Update) Option” on page 37.

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Specifying the Number of Backup Versions

The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see an earlier version of the file, the WD SmartWare software has a copy for you.

Keeping more versions:



Improves your ability to save/retrieve more versions of a file



Consumes more disk space

To specify the number of backup versions that you want to keep for each file:

1. On the Software Settings screen, click the File History button to display the

Set File History screen:

2. Specify the number of file versions that you want to keep (from 1 to 25) in the

Enter the number of backup versions to keep for each file box.

3. Click Apply to save and implement the new number of backup versions.

Specifying a Different Retrieve Folder

When you start a retrieve, you can choose whether you want to store the retrieved files in either:



Their original locations on your computer

-OR-



A Retrieved Content folder

By default, the WD SmartWare software creates and uses a Retrieved Content subfolder in your My Documents folder. To specify a different folder:

1. Either create a new folder or determine which existing folder you want to use.

2. On the Software Settings screen, click the Retrieve Folder button to display

the Set Retrieve Folder screen:

3. Click the Browse button and use the browse function to identify the new

retrieve folder.

Note: If you don’t want your previous retrieve contents folder to be backed up, delete the

folder before you apply changes.

4. Click the Apply button to save and implement the new retrieve folder.

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Setting the Preferences (Auto Update) Option

When enabled, each time you reconnect your My Book Live drive to your network, the Preferences option checks for software updates. This ensures that you are always using the most recent software version.

To enable or disable the Preferences option:

1. On the Software Settings screen, click the Preferences button to display the

Set Preferences screen:

2. Select or clear the Automatically check for WD SmartWare software

updates check box to enable or disable the Preferences option. If selected, WD SmartWare links you to the WD web page where the download is available.

Creating Drive Settings

Click the Set Up Drive button to open WD Quick View Dashboard for details on how to manage your My Book Live drive settings. (See “Using the My Book Live Dashboard” on page 54.)

Using Windows 8 File History

If you choose not to use WD SmartWare software for backing up files to the My Book Live device, you can use File History.

File History

File History automatically backs up media files, documents, email, and other personal files to your My Book Live drive. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows 8 File History, consult Microsoft's documentation.

Windows 8 File History

1. From the Start Menu, click Desktop

2. In the Toolbar, click File Explorer.

3. Select Computer.

4. In the Ribbon (top of page) select Computer>Open Control Panel.

5. Under System and Security, select Save backup copies of your files with

File History.

6. On the File History screen, ensure that File History is On.



If File History is Off, click the Tu rn On button.

7. In the right panel, select Select Drive. File History will detect your

My Book Live device and list it in the Select a File History drive list.

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8. Select your device, then click OK. File History will automatically begin backing

up your data.



To begin your backup immediately, click Run now.

Using Windows 7/Windows Vista Backup

If you choose not to use WD SmartWare software for backing up files to the My Book Live, you can use Windows Backup or Apple Time Machine as an alternative.

Windows Backup

The Windows Backup features of Windows Vista (Business, Ultimate, Home Premium, and Enterprise) and Windows 7 (Professional and Ultimate versions) enable you to back up media files, documents, email, and other personal files to your My Book Live drive. If you lose files or your system crashes, you can easily restore the files to your PC. For more information on Windows Backup, consult Microsoft's documentation.

Windows Vista Backup

1. Click and then Control Panel.



If a Found New Hardware screen displays, click the Cancel button.

2. Click Control Panel > System Maintenance > Backup your computer

and follow the steps in the wizard.

3. When prompted to select where you want to save your backup, click On a

network.

4. Click the Browse button and select the My Book Live drive.

5. Select a share where you want the backup to be created and click the OK

button.

6. Enter the username and password assigned to your user name on the My Book

Live. If no user name has been assigned, enter everyone as the username and any password (e.g., 1234). Click the OK button.

7. Follow the remaining instructions as prompted by the wizard.

Windows 7 Backup

1. Click > Control Panel > System and Security.

2. Click Backup and Restore.

3. Click the Set up Backup button and follow the steps in the wizard.

4. When prompted to select where you want to save your backup, click Save on

a network.

5. Click the Browse button and select the My Book Live drive as the backup

destination.

6. Select a share where you want the backup to be created and click the OK

button.

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7. Enter the username and password assigned to your user name on the My Book

Live drive. (See page 75.)

8. Make sure the backup destination is correct and click the Next button

9. When prompted for the content you want to back up, select Let Windows

choose or select desired content and then click the Next button.

10. On the Review your backup settings screen, click the Save settings and run

backup button.

Using Apple Time Machine

Backing up

The Apple Time Machine is a built-in feature on Mac OS X Mountain Lion, Lion, Snow Leopard, and Leopard computers that can back up everything on your computer: music, photos, documents, applications, emails, and system files. The My Book Live drive can store these backups, so that if your hard drive or operating system should crash, or you lose a file, you can easily restore it to your computer.

You can also specify the maximum amount of space you’d like to use on your Time Machine to backup your files (See “Mac Backups (For Mac OS)” on page 65.)

Setting Up Time Machine

To set up Time Machine to back up files to your My Book Live drive:

1. Use one of the following methods to open Time Machine.



Click the Time Machine icon in the Dock:



Click the Apple menu > System Preferences and select Time Machine.



Click Go > Applications and select Time Machine.

2. If this is your first time creating a backup, the following screen displays:

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Click Set Up Time Machine to display the Time Machine Preferences screen:

3. Click Select Disk and select the My Book Live drive where you want the

backups stored:

4. Click Use Backup Disk. A screen prompts for your user name and password.

5. Select Guest (default setting) and click Connect:

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6. The Preferences screen returns:

7. To start automatic backups, move the slider to ON.

8. To add a Time Machine drop-down menu icon to the menu bar at the top

of the screen, select the Show the Time Machine status in the menu bar check box. This menu enables you to start a backup, enter Time Machine to restore files, or open the Time Machine Preferences screen:

Time Machine begins backing up your files. The first backup may take some time, but subsequent backups are faster because Time Machine only backs up new or changed items. A status bar displays the progress of the backup:

Time Machine backs up your computer every hour and keeps the following backup sets:



Every hour for 24 hours



Every day for the past month



Weekly until the My Book Live drive is full.

Note: If a backup is interrupted, for example, if the computer goes into sleep mode,

or the My Book Live is disconnected, it will resume automatically once the computer is available.

If you change the name of the My Book Live, previously set Time Machine backups delay or fail. To fix the problem, resume backing up by re-selecting the drive in the Time Machine Preferences screen.

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To see information such as available capacity and the date and time of the oldest, latest, and next backup, select Open Time Machine Preferences on the Time Machine drop-down menu:

Starting a Backup

To start a backup at any time, select Back Up Now on the drop-down menu:

Note: To delete Time Machine backups, use the My Book Live dashboard. (See

“Backing Up a My Book Live Drive With Safepoints” on page 85.)

Retrieving Backed-Up Items

You may sometimes want to retrieve files and other items backed up on the My Book Live drive. For example, you may have lost a file, or you want to see files from a week ago. You can retrieve individual items, multiple items, shares, or if your system crashes, your entire hard drive.

To retrieve backed-up items to your hard drive:

1. Open the window on your computer where you want the item restored. For

example, if you are retrieved a document, open the Documents folder. (If you are restoring an item on your desktop, you do not need to open a window.)

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2. Click the Time Machine icon in the Dock or select Enter Time Machine from

the drop-down menu:

All of your backups display in a cascade, with the most recent in front.

3. Click the arrows or the time line on the right of the screen to browse through all

the backups Time Machine has created:

4. Select the item you want to restore and click the Restore button at the bottom

right to display the Copy message:

5. Click the button for the desired option:



Keep Original—Does not restore the item from the backup drive.



Keep Both—The original item remains and the backed-up item is added to

the selected location on your computer.



Replace—The backed-up item replaces the original item.

Note: In Finder, you will see a folder that corresponds to your backup drive that

includes the word “backup.” This is a protected folder that is automatically created and where all of your backups reside. It serves no purpose for users other than to store Time Machine backups. In fact, if you try to connect to it, you will get a “Connection Failed” message.

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Managing Your Drive With5WD Quick View

Installing WD Quick View (Mac OS Only) Accessing WD Quick View Shortcut Options Checking Drive Status Launching WD SmartWare (Windows only) Exiting WD SmartWare Safely (Windows only) Opening Shares Launching the My Book Live Dashboard Mapping the Drive (Windows Only) Creating a Shortcut to the Public Share (Windows only) Viewing Drive Properties Safely Shutting Down Monitoring Alerts Uninstalling the WD Quick View Icon

Installing WD Quick View (Mac OS Only)

WD Quick View software installs the WD Quick View icon in the Mac OS X menu bar so that you can perform important functions such as launching WD SmartWare or

checking drive status quickly. The Windows icon is blue . The Mac icon is black

. Once installed, you can quickly and conveniently perform the tasked described

in this chapter.

Note: For Windows OS, WD Quick View installs when you install WD SmartWare. See

“Installing WD SmartWare Software” on page 23.

Use the following steps to install the WD Quick View icon.

1. Access the Online Learning Center at http://www.wd.com/setup.

2. Select My Book Live.

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3. Click the Software Downloads button to display the Downloads screen:

4. In the WD Quick View box, click Download.

5. Access your downloaded file, and extract the contents of the zip file to your Mac.

6. Double-click WD Quick View Setup file.

7. Follow the Quick V iew installer, following the directions on the screen.

Accessing WD Quick View Shortcut Options

Windows

1. Right-or left-click the WD Quick View icon in the system tray to display a

menu.

2. Move the pointer over or click to select your My Book Live drive and display a submenu:

3. Select the desired option.

Figure 1. Windows WD Quick View menus

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Mac OS X

1. Click the WD Quick View icon in the menu bar to display a menu.

2. Move the pointer over the name of your My Book Live to display a submenu:

Figure 2. Mac OS X WD Quick View menus

3. Select the desired option.

Checking Drive Status

Windows

Move the pointer over the WD Quick View icon in the system tray to see the

drive capacity used and drive temperature:



A green dot beside the drive name means the drive is behaving normally.



A red dot beside the drive name means the drive is experiencing a problem, such as an abnormally high temperature.

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Mac OS X

Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live drive to display drive status below the submenu:

Launching WD SmartWare (Windows only)

If WD SmartWare is installed, select the WD SmartWare option on the WD Quick View menu to display the WD SmartWare home screen.

Exiting WD SmartWare Safely (Windows only)

Select Exit WD SmartWare on the WD Quick View menu to close the application. (This option only appears if you are running WD SmartWare.)

Opening Shares

You can use WD Quick View to open the drive’s public share and any private shares to which you have access permission.

1. Select Open on the WD Quick View submenu.

Windows: The shares display in Windows Explorer:

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MacOSX:The contents of the public share display in Finder:

Note: To view all of the shares on the drive, click the name of your My Book Live

under Shared.

2. Select the share you want to view:

Windows: For a private share, if prompted for a user name and password, enter those associated with your user account on the My Book Live dashboard (see “Creating a User” on page 75). If you make the user name and password for the dashboard the same as those for logging into the computer, no user name or password are required here.

MacOSX:For a private share, if prompted for a user name and password, enter those associated with your user account on the My Book Live dashboard (see “Creating a User” on page 75). For a public share, if prompted for a user name and password, select Guest.

Launching the My Book Live Dashboard

Select Dashboard on the WD Quick View submenu to launch the application. The Welcome screen displays. (See “Using the My Book Live Dashboard” on page 54.)

Mapping the Drive (Windows Only)

1. Select Map [My Book Live name] on the WD Quick View submenu. The Map

Network Drive screen displays:

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2. Select the desired letter from the Drive drop-down list.

3. Click the Finish button.

Note: When Windows attempts to reconnect a Mapped Network Drive after a

restart, the “Unable to reconnect mapped network drives” error may appear. This can occur if the username and password of the My Book Live drive do not match the current Window's username and password information.

During the automatic reconnection process, Windows may attempt to send the current Windows username and password instead of the My Book Live username and password specified during setup. Attempting to open the mapped network drive prompts a new login window. Enter the My Book Live username and password to reconnect the share, allowing it to be accessible again (until the next reboot). For more information on troubleshooting this problem, see Knowledge Base Answer 6745.

Creating a Shortcut to the Public Share (Windows only)

Note: Mac OS X automatically displays a public share icon on the desktop. You can

create aliases for any subshares. (See “Using Mac OS X” on page 19.)

Select Create Shortcut on the WD Quick View submenu. An icon representing the public share displays on the desktop.

Viewing Drive Properties

Select Properties on the WD Quick View submenu to display the Properties screen:

My Book Live Properties on Windows

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My Book Live Properties on Mac OS X

Safely Shutting Down

One of the recommended ways to safely shut down your My Book Live drive is to use the WD Quick View icon.

Note: Another preferred method is to use the dashboard. See “Reboot/Shutdown”

on page 69. If the unit does not shut down using either recommended method, see “How do I safely shut down the My Book Live?” on page 127.

Important: Before shutting down, ensure that no files are being transferred to or

from the device. Check the LED on the front of the drive to make sure it is not blinking. Blinking indicates that the unit is processing information (for example, backing up or transferring files).

WARNING! Do not unplug the drive during shutdown.

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1. Select Shut Down on the WD Quick View submenu to display the

WD SmartWare Shut Down screen.

2. Enter the administrator’s password or leave blank and then click the OK button. The drive shuts down.

Monitoring Alerts

Flashing Icon and Balloon Alert

In both Windows and Mac systems, the WD Quick View icon flashes to indicate the drive may be overheated or about to fail. In Windows, a balloon alert displays as well.

Note: If the drive overheats, power it down and let it cool for 60 minutes. Power it

back on, and if the problem persists, contact WD Support.

WD Quick View Option

An option on the WD Quick View submenu displays alerts such as:



Drive is reaching maximum capacity.



Drive is full and subsequent backups cannot take place. Displays every five minutes until space is made available.



Updates are available.

To view drive alerts:

1. To display one or more alerts, select your device, then select Alerts on the WD

Quick View submenu. Multiple alerts are arranged chronologically.

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2. To close the alert panel, click the Exit button.

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Figure 3. Alerts on Windows

Figure 4. Alerts on Mac OS X

For Mac OS, click the OK button to close.

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Uninstalling the WD Quick View Icon

Windows

On Windows XP, click Start > Control Panel > Add or Remove Programs and uninstall WD Drive Manager.

On Windows Vista/Windows 7: click > Control Panel > Programs and Features and uninstall WD Smartware.

The System Tray no long contains the WD Quick View icon .

For more information on uninstalling QD Quick View, see Knowledge Base Answer ID 5373.

Mac OS X

1. On the desktop, click Finder, then select Applications from the Favorites area.

2. In the Applications list on the right of the screen, double-click WD Quick View Uninstaller.

3. Click Continue. A login window displays your Mac user name.

4. Enter your Mac password and click OK. The menu bar no longer contains the WD Quick View icon .

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Using the My Book Live Dashboard

Launching the My Book Live Dashboard Starting the My Book Live Dashboard Understanding Dashboard Components Obtaining Customer Support What Can I Do Now?

Use the My Book Live dashboard to configure settings to manage the My Book Live as you prefer. For example, you can set up user accounts and restrict access to the files on your My Book Live drive, set up folders for storing files, and customize the drive to suit your needs.

This chapter introduces you to the My Book Live dashboard and gets you started.

Launching the My Book Live Dashboard

Use one of the following methods to launch the dashboard:

IF you want to launch from . . . THEN . . .

Dashboard Desktop icon, • Double-click the Dashboard icon on your Desktop.

Note: The icon only displays on your desktop if

you check Create Shortcut on the final screen of the online setup software wizard.

A browser or Windows Explorer, 1. Use the name or IP address of your My Book Live as the

address (or URL):

2. Click Go.

WD Quick View icon, 1. Left- or right-click the WD Quick V iew icon.

2. Select your My Book Live and then Launch Dashboard.

Windows 8, 1. In the Toolbar, select the File Explorer icon.

2. In the left panel, select Network.

3. In the right panel, Locate your My Book Live drive under Storage.

4. Double-click the drive, or right-click and select View device webpage from the resulting menu.

Windows 7/Vista, 1. Click > Computer.

2. In the left panel, select Network.

3. In the right panel Locate your My Book Live drive under Storage.

4. Double-click the drive, or right-click and select View device webpage from the resulting menu.

Windows XP, 1. Click Start > My Network Places.

2. Locate your My Book Live drive.

3. Double-click the drive or right-click and select Invoke.

My Book Live Setup application • Select Dashboard on Setup Wizard final page.

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IF you want to launch from . . . THEN . . .

Mac OS X, 1. Click the Safari icon > bookmark icon >

Bonjour.

2. Double-click the My Book Live drive on the network.

Starting the My Book Live Dashboard

1. Use one of the options outlined in “Launching the My Book Live Dashboard” on page 54 to access the My Book Live Dashboard:

When you select an option on the screen, the navigation panel slides to the left and the selected page appears.

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Understanding Dashboard Components

The typical the My Book Live dashboard page offers options for viewing and entering information and provides assistance and notifications:

No. Item Description

1 Device Name Name of the My Book Live drive. You can change

the default name to one of your own choosing. (See “General” on page 61.)

Alerts icon

3 Alerts & Events list Displays all messages and alerts. If desired, close

4 Secure Your Device/Logout Enables you to enter a username and password, if

5 Navigation panel Roll the mouse over a link to display information

6 Support Provides links to product documentation, a user

7 Let us help you Displays information about performing the tasks

Displays or hides a drop-down list of all messages and alerts.

an individual alert by clicking the X in its right corner.

desired. A logout link displays if you use a password to access the My Book Live dashboard.

about a page. Click to display the associated page.

forum, FAQs, and a customer support contact form.

noted in the scrolling list below. The + or - sign enables you to show or hide the scrolling display.

Navigate through the tasks by clicking the back < and next > arrows beside the blue dots below the task.

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No. Item Description

8 > or V buttons Display and hide screen sections.

9 Device usage dock Displays the device name, information about the

type of files stored, currently used capacity, and system status.

10 View my files Click this icon to display the public folder for your

device.

Processing icon

Tool Tips icon

* Not shown in screen example.

Displays when the system is processing information, for example, saving settings.

Displays to the right of some items:

Provides a brief explanation when you roll the mouse over the icon.

Obtaining Customer Support

To open the Support page:

1. Click the Support option in the navigation panel to display the Support page:

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Sending Customer Support Your Log Files

If you have a problem with the My Book Live drive, complete the online form on the Support page to generate a log and send it to WD’s Customer Support team. Another option is to manually generate a system log and save or email it.



To run a system report and send it to WD Customer Support automatically:

Click the Privacy Policy link to review WD’s privacy policy.

- Click the Request Support button.

- Sign into the WD Knowledge Base (http://support.wdc.com), if you have not

previously done so.

- Complete and send your request.



To run and save a system report manually, click the Create & Save button. Then save it to your computer. If desired, email it to WD Customer Support.

Obtaining Other Support



To obtain the most recently updated user manual, click the Product Documentation link.



To see answers to frequently asked questions and troubleshooting instructions, click the FAQs link.



To participate in a forum about the My Book Live, click the Forum link.



To see WD phone numbers and other contact information, click the Contact Info link.

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What Can I Do Now?

The next few chapters step you through the procedures for using the My Book Live dashboard. The following table provides shortcuts to instructions for some common tasks.

HowdoI... See ...

Request assistance from Customer Support page 57

Set up the drive on your network page 66

Configure drive settings page 60

Update My Book Live firmware page 62

Create users page 75

Change a user’s password page 78

Create shares page 80

Access private shares page 83

Back up the My Book Live by creating and restoring safepoints

Shut down or reboot the My Book Live page 69

Enable or disable remote access (WD Photos and WD 2go)

Enable, disable, and use media servers page 112

page 85

page 96

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Configuring Basic Settings

System Settings Network Settings Utilities Settings Remote Access Settings Media Server Settings

The Settings option enables the Administrator to view and customize the drive’s system, network, utilities, remote access, and media settings.

System Settings

To select the Settings options:

1. On the navigation panel, click Settings to display five tabbed pages: System, Network, Utilities, Remote Access, and Media. Note that the Settings tab is highlighted in blue:

2. The Settings home page contains five expandable sections: General, Date &

Time, Updates, Alert & Event Notifications, Energy Saver, and Backup Settings. To display or hide a section, click the arrow beside the section name

or click the section name itself.

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General

Use the General section of the page to show the drive name and description, select the language in which the web pages should display, view usage of storage space, and register the drive.

WARNING! Renaming the My Book Live forces all the network computers to

remap their shared network resources. Change the device name only when necessary.

1. View or modify the following settings:

Device Name Enter a unique name for your drive to identify it on the

network.

Device Description The default description is My Book Live Edition. If desired,

enter a different description.

Language From the drop-down list, select the language in which you

want the My Book Live web pages to display. The default language is English.

Serial Number Displays the WD-assigned number that identifies the

specific unit.

Usage

Warranty Registration

Displays the storage capacity used and the total storage capacity.

Click Register Now and follow the prompts to register your drive.

2. If you made any changes, click the Save button that appears below the section.

Note: Throughout the My Book Live dashboard, the Save and Cancel buttons

display only if you make changes.

Date & Time

The date and time are synchronized to the NTP (network time protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time. If you are not connected to the Internet, you must enter the date and time manually.

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1. View or modify the following settings:

Time Zone From the drop-down list, select the time zone where your

drive is located.

Date & Time From the drop-down lists, select the current date and

time.

NTP Service Select the check box to enable NTP service, which

automatically synchronizes your drive to update the time and date.

If you want to change to another primary NTP server, click Add New Primary, and then enter the URL address of the new primary server.

2. If you have made any changes, click the Save button.

Updates

This section of the page enables you to set up the drive to update the firmware automatically or to manually check for an update file:

A description, current version number, and date of last update of the My Book Live firmware display.

Important: Wait for the My Book Live drive to finish powering up

(approximately three minutes) before configuring the drive. You will know it is ready when the LED stops flashing and turns solid green (normal) or blue (standby).

Check for Update

To manually check for new firmware availability and to optionally install new firmware:

1. Click the Check for Update button. The “Checking” message displays. If an update is found, click OK.

2. If desired, click the Install & Reboot button. A progress bar displays. When the

process is complete, the network drive reboots.

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Update from File

To update the firmware manually:

1. Contact WD Tech Support http://support.wdc.com for information on new firmware availability.

2. If a new firmware file is provided, save the file to a Desktop location on your

computer.

3. Click the Update from file button.

4. Select the file saved on your hard drive and click the Open button. A message

prompts for confirmation that you want to update now. Click OK.

5. An “Installing Update” progress bar displays, and when installation is complete,

the drive reboots.

Auto Update

To automatically check for and update the firmware:

1. For Auto Update, select the Enabled check box.

2. From the drop-down lists, specify the frequency and time at which the drive

should look for an update on the WD website, and if one is available, to automatically install it and reboot.

3. Click the Save button.l

Alert & Event Notifications

The Alert & Event Notification section of the page enables you to add or delete email addresses of up to five users who will receive notifications. The notification may concern system conditions, such as over temperature, or hard drive, volume, and network status. These alerts help the Administrator manage and detect events or errors.

To add or delete an email address:

1. Select the Enable check box.

2. Enter the email address of a recipient and click the Add link.

3. Click the Save and Send Test email button.

CONFIGURING BASIC SETTINGS –63

The following message displays:

4. Click Close.

5. To delete an email address, click the Remove link to its right.

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Energy Saver

If the Hard Disk Sleep function is enabled, the hard drive goes into standby mode to save power after a designated period of inactivity. Hard Disk Sleep is enabled by default.

To enable Hard Disk Sleep:

1. Select the Enable check box next to Hard Disk Sleep.

2. Click the Save button.

To disable Hard Disk Sleep:

1. Clear the Enable check box next to Hard Disk Sleep.

2. Click the Save button.

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Mac Backups (For Mac OS)

The Mac Backups section of the page allows you to configure your Apple Time Machine settings for your Mac backups. Using Mac Backups, you can indicate the maximum amount of space you’d like to use on your Time Machine to backup your files.

To set your Time Machine quotas:

Note: The maximum size cannot be increased after the initial backup. WD

recommends leaving this setting on the maximum permissible value for your initial backup. Once the initial backup is complete, you can change this setting using the slider above.

1. Select Enable, if not already selected.

2. Select a share where you’d like to save the backup from the pull-down menu.

3. In the Maximum size field, move the slider to the maximum size setting.

4. Click Save.

5. Once your initial backup has been created, access System>Mac Backups

panal again.

6. In the Maximum size field, move the slider to the maximum size setting you’d like

to use for your backup.

7. Click Save.

Important: Once your Time Machine begins to back up your files to a

selected share, we recommend that you continue to back up to that share. Switching shares generates a new backup file which will not contain your previously saved information.

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Network Settings

The Network tab displays the drive’s MAC and IP addresses. You can set network options such as network mode, enable FTP protocol for secure file transfer, and create a workgroup:

LAN Configuration

1. View or modify the following LAN (home or office network) settings:

Internet Access The current status of Internet connectivity for network

functions such as NTP, firmware update checks, and remote access connections.

MAC Address Uniquely Identifies the drive.

IP Address Identifies the current IP address.

Network Mode Select the method of assigning the drive’s unique IP

address:

• DHCP Client causes the My Book Live to obtain an

IP address and associated settings automatically from the local DHCP server, or

• Static IP lets you set an IP address manually. You will be prompted for IP Address, Netmask, Gateway, and DNS Server. (If you don’t know this information, please check your router settings.)

2. Click the Save button.

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Workgroup

A Workgroup is a name you assign to each member of a group of computers in a network environment. The computers that have the same workgroup name can easily exchange information through the network. A Workgroup does not require a central server:

To name or rename a Workgroup:

1. Enter a name for the Workgroup.

2. Click the Save button.

FTP

File Transfer Protocol enables the transfer of data from one computer to another through a network. FTP is disabled by default.

1. Select the Allow FTP check box to enable it:

2. Click the Save button.

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Utilities Settings

On the Utilities tab, you can test the network drive and get diagnostic information, restore the drive to factory defaults, reboot or shut down the drive, and import or export a configuration file:

Diagnostic

Run Diagnostic Test if you are having problems with your drive. The short test checks the drive for major performance problems. The result of a short drive test is a pass or fail evaluation of the drive's condition. The short drive test can take several minutes to complete.

The more comprehensive drive diagnostic is the full test. It methodically tests each and every sector for error conditions, and inserts bad-sector markers as required. The full drive test takes several hours to complete, depending on the size and data configuration of your drive.

To run a test:

1. Select Short Test (default setting) or Full Test, and then click the Run button. A

progress bar displays.

Messages indicate that the test is running and whether the drive passed or failed the test.

2. If the drive passed the test, click the Close button to return to the Utilities page,

-OR -

If the drive fails the test, click the Customer Support button to get assistance.

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Factory Restore

Note: For information about using the Reset button to return the password and

network mode to factory settings, see “Resetting the My Book Live” on page

125.

In this area of the Settings page, the Administrator can choose a short factory restore or a full one. The drive loses all information and the Administrator password returns to none.

Note: A Quick Factory Restore formats the drive, while a Full Factory Restore

securely erases the drive.

Important: You may want to export and save the drive's current configuration

before restoring factory default settings so that you can import it afterwards. Note that importing a configuration in this case does not restore shares or users.

If you want to restore the complete contents of a My Book Live including user settings, backups, and data, use the safepoint feature described on page 85.

To restore factory defaults:

1. For Restore Type, select Quick Factory Restore (default setting) or Full

Factory Restore and click the

Start button.

2. When asked to confirm the action, click the Yes button to continue or the No

button to return to the Utilities page.

3. When the progress bar displays, if you selected Full Factory Restore in step 1, but you change your mind, click the Change to Quick Restore button to start a Quick Factory Restore from the beginning.

WARNING! Interrupting the factory restore process may damage the My

Book Live drive. Wait until after the reboot to use the drive again.

At the end of the restore, the “Complete Restore Finished” message displays, and the system reboots.

Reboot/Shutdown

You can safely reboot and shut down your My Book Live drive using two methods:



Use the Reboot/Shut Down section of the Utilities screen (discussed in this section),

-OR-



Use the WD Quick View icon (see “Safely Shutting Down” on page 50).

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If you are unable to shut down by either method, see “How do I safely shut down the

My Book Live?” on page 127.

Important: Before rebooting or shutting down, make sure no file transfers are

going on. Check the LED on the front of the drive to make sure it is not blinking. Blinking indicates that the unit is processing information (for example, backing up or transferring files).

WARNING! Do not unplug the drive during reboot or shutdown.

To reboot your drive:

1. Click the Reboot Device button.

The following message displays:

2. If the drive is not processing information, or it is but you choose to proceed, click the Continue button. The following message displays:

The drive shuts down and then restarts. Wait until the green LED is solid before resuming work with the My Book Live drive.

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To shut down the drive:

1. Click the Shutdown Device button.

A message reminds you that shutting down may interrupt important processes.

2. If the drive is not processing information, or it is but you choose to proceed, click the Continue button. The following message displays:

3. Click the Close button to close the message.

4. When the LED on the front of the device is off, you can safely unplug your drive.

5. Close the browser.

Import/Export Current Configuration

Important: Before doing a factory restore or a system update, you may

choose to save your drive’s current configuration. Later you can import a previously saved configuration, if desired. Keep in mind that importing a configuration after restoring factory defaults does not restore shares or users.

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To save the current configuration:

1. In the Export section, click the Save Config File button.

2. Browse to the location where you want to save the file and click the Save button.

To replace the current configuration:

1. In the Import section, click the Choose File button and browse to locate the

replacement file.

2. Click the Import button, and when the confirmation message displays, click OK. The My Book Live reboots.

Remote Access Settings

The Remote Access page enables you and other users to access your files on the go. You can access photos and files stored in the My Book Live using the WD Photos and WD 2go mobile apps and set up remote and secure web access to stored files by means of the WD2go.com website.

For instructions on setting up remote access on this page and then using the WD Photos and WD 2go, see “Accessing Your My Book Live Remotely” on page 94.

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Media Server Settings

The Media page enables you to define DLNA (Digital Living Network Alliance) and iTunes settings so that you can enjoy media in every room in your house.

Note: DLNA and iTunes only work on your network.

For instructions on configuring DLNA Media Server and iTunes settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 112.

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Managing Users

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Viewing Users Creating a User Creating a Private Share for a User Changing a User’s Password Editing User Settings Deleting a User

The Administrator creates accounts for others who will have access to the My Book Live drive. These accounts are referred to as users. Users have full access to their own private shares and to public shares, and limited access to the shares of other users.

Note: The Administrator, normally the owner, is the person in charge of setting up

computers on the network.

The Users option on the navigation panel lists current users and enables the Administrator account to view user details, create new users, grant a user access to existing shares, and create shares.

Viewing Users

1. On the navigation panel, click Users to view a list of current users on the panel

on the left, and links that display online Help in a panel on the right:

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2. To view user details, click the user name. User Detail and Share Access display in a panel on the right.

Creating a User

The Administrator can create users and limit what shares they can access.

Full access—Allows the user to read, write, and delete files on the share.

Read-only access—Restricts the user to only viewing files on the share.

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1. Click the Create New User button. The Create New User panel slides down

over the User List:

2. Enter all required information (indicated by red asterisk).

3. If desired, enter these optional settings:

Password/Confirm Password

Create private share for this use

Allow access to existing shares

If you want to set up a password for the user to prevent others from accessing the user’s private share, enter a password for the user.

Select this option to create a private share with full access rights for the new user.

Select this option to grant the new user access to other shares. Select the check box next to each share the user can access, and then specify the level of access by selecting the full access or the read-only access icon.

For example, the new user may be given read-only access to the family’s photos or Mom’s videos (so he can’t change, delete, or add to them), but full access to Projects, so he can add, edit, or delete project files.

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4. Click the Save button. The new user is listed in the User List, and the Share

Access section moves to the right panel:

Creating a Private Share for a User

1. If you want to create a private share for the user, in the Share Access section on

the right panel, click the Create new share button. A Create New Share box displays over the page:

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2. Complete all required settings (indicated by red asterisk) and any optional settings, as follows:

Share Name Assign a name to the share that clearly indicates the

type of files it will contain.

Share Description Enter a brief description of the content in the share.

User Access Select Private to limit the user’s access to the share.

Media Serving From the drop-down list, select All, (for music, photos,

and video) or None (excludes all media).

3. Click the Save button. The new share displays in the Share Access panel with the Private indicator displaying. Full access is automatically granted to the user.

Changing a User’s Password

When viewing details about a user, the Administrator can change the user’s password (no password is the default setting).

1. Select the user to display user details in the right column.

2. Click the Update Password button to display the following:

3. Enter the same password in both Password and Confirm Password; otherwise select the

No Password check box.ith no double quotes

4. Click the Save button.

Editing User Settings

1. To make changes to a user’s profile, select the user in the User List. The User

Details and Share Access panels display.

2. Modify the required and optional settings as desired. To update the user’s access to shares, make the necessary changes in the Share Access panel.

3. Click the Save button.

Deleting a User

You can delete all users except the Administrator.

1. In the User List, click the trash can icon to the right of the user’s name.

2. In response to the confirmation message, click the Delete button.

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Managing Shares

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Viewing a List of Shares Creating a New Share Creating a New User Making a Share Public Deleting a Share Opening a Share

A share is an area on the My Book Live drive for storing files (similar to a folder or directory).

Note: In this manual, we use the terms share and folder interchangeably.

A share can be public so that all users can access the contents or private to limit access to selected users. The Shares option on the navigation panel displays a list of shares on the My Book Live and enables the Administrator to manage shares and user access.

Viewing a List of Shares

On the navigation panel, click Shares to display a list of shares on the My Book Live drive. For each share name, the usage, type of media being shared (served) and remote access status display.

If the share is private, a lock icon displays to the left. This means that only users with special access rights may view or modify it. The right panel contains links to online Help.

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Click a share to display share detail and user access information in the right panel.

Creating a New Share

You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to deny access to your children. Or, if there are photos you would like a friend to see but not change or delete, you would assign read-only access to that user.

1. Click the Create New Share button above the Share Access list to display:

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2. Complete all required settings (indicated by red asterisk) and any optional settings, as follows:

Share Name Assign a name to the share.

Share Description Enter a brief description of the share to remind yourself

of what it contains.

Media Serving From the drop-down list, select On to enable media

serving for all media types (photo, music, and video). Select Off to turn off media serving.

User Access Select Public if you want all users to have access to

this share, or select Private to limit user access to this share.

3. Click the Save button. If you selected Private, the User Access panel displays below.

4. To specify access to the new share, select the + (Add) check box next to the user’s name, and then select either full access or read-only access. Full access means the user can make changes to the share, for example, by adding or deleting files. Read-only access means the user can only look at the files. If you do not want the user to have any access to the share, make sure the + check box is blank.

For example, the Administrator (Dad) and Mom have full access to the family videos, but Sally can only view the videos.

5. Click the Save button.

Creating a New User

While working with the Shares option, you may want to create a new user and assign share access privileges at the same time.

1. Select a share from the list to display share detail:

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2. Click the Create new user button in the Share Access section on the right. A Create New User box displays over the screen:

3. Complete the information as you did in “Creating a User” on page 75.

4. Click the Save button.

Making a Share Public

If you decide there is no reason to limit access to a private share, convert it to a public share.

1. Select the private share in the Shares list and select the Public option instead of

the Private option in the Share Access section of the right panel.

2. Click the Save button.

Deleting a Share

1. In the Share List, click the trash can icon to the right of the share’s name.

WARNING! Deleting a share erases all files and folders on the share.

2. In response to the confirmation message, click the Delete button.

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Opening a Share

You have several options for opening My Book Live’s public share and the private shares to which you have access.

To open a private share, you must have:



A user name and password assigned to your user name



Read-only or full access to the share

IF you want to open a share using . . .

WD Quick View in the system tray (Windows)

WD Quick View in the menu bar (Mac OS X)

THEN for...

Public and Private Shares

1. Left- or right-click the WD Quick View icon to display the main menu.

2. Click the arrow beside the drive’s name and then click Open. The shares display in Windows Explorer.

3. For a private share, if prompted for a user name and password, enter those associated with your user account on the My Book Live dashboard.

For a private share, if the user’s name and password are the same as for logging into the computer, a user name and password are not required. If they are not the same, visit

http://support.wdc.com and see Knowledge Base Answer ID

5681.

Public and Private Shares

1. Click the WD Quick View icon in the menu bar and move the cursor over the name of your My Book Live drive to display the submenu.

2. Select Open on the WD Quick View submenu. The shares display in a second submenu.

3. Select the desired share. For a private share, if prompted for a user name and password, enter those associated with your user account on the My Book Live dashboard (see “Creating a User” on page 75). For a public share, if prompted for a user name and password, select Guest.

Windows 8 1. In the Toolbar, select the File Explorer icon.

2. In the left panel, select Network.

3. Click My Book Live.

4. Double-click the Public folder on your drive.

Windows Vista/Windows 7 1. Click > Computer.

2. In the left panel, select Network.

3. Click My Book Live.

4. Double-click the Public folder on your drive.

Windows XP Public Share

1. Click Start > My Computer.

2. Under Network Drives, double-click the Public folder on your drive.

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IF you want to open a

THEN for...

share using . . .

Mac OS X Public and Private Shares

1. Open a Finder window and locate your My Book Live drive under the Shared heading in the side bar.

2. Double-click the drive to display the Public share and any private shares to which you have access.

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Managing Safepoints

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Backing Up a My Book Live Drive With Safepoints

With the included safepoint technology, you can automatically make a second copy of your My Book Live to store on a My Book Live or an available network share. Now you've got double-safe protection for all your media and ultimate peace of mind.

What is a Safepoint?

A safepoint is a snapshot of your My Book Live at a specific time stored on a compatible network-attached device such as another My Book Live. The safepoint is a collection of all of the data on your drive, including users, shares, WD SmartWare, Apple Time Machine, or Windows 8/Windows 7/Vista backups, and associated device configuration details. In the unlikely event that your My Book Live fails, you can completely recover your data from a safepoint to a factory-fresh My Book Live.

Creating a Safepoint

To create a safepoint for your My Book Live:

1. Click Safepoints on the navigation pane.

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2. Open the Create section.

3. Click the Discover button to display a list of available devices on your network.

To rescan the network at any time, click the refresh/rediscover icon in the upper right.

4. Select the target device and the share for the operation. If the share is password protected, enter appropriate credentials.

Important: If you create a safepoint with shares you wish to keep private, create

the safepoint on a private share.

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5. To create a safepoint on the share immediately, click the Create Now button and complete the required fields. You may choose to enable auto-updates as well.

A progress bar displays.

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Note: The time it takes to create a safepoint varies based on the speed of your

network, and the number and size of files you have stored on your My Book Live. For a given amount of total data, fewer larger files replicate quicker than many smaller files. Other factors such as what processes are running on the My Book Live and on the speed and availability of your target NAS have an effect on the speed.

6. To have the process run in the background, click the Run in Background button. A link to the progress bar displays below Let Us Help You in the navigation panel.

Clicking the progress bar link in the status area displays detailed information about the operation such as the files being copied and the extent completed. A “Safepoint successfully created” message displays when they process is complete.

7. If you want to delay the creation of the safepoint, click the Create Later button and enter a date and time you would like the safepoint to be created. You may choose to enable auto updates as well. Auto updates help keep your safepoint up to date with the content on your My Book Live by copying changes since the last update.

Important: Changes made while safepoint operations are in progress are not

guaranteed to be backed up immediately.

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8. If the creation process was not successful or was interrupted, the Manage section (top of page) displays the appropriate status. Clicking the safepoint’s retry icon resumes the operation.

Note: If you want to see the content of the safepoint stored on another device,

access the folder on the device where you stored it.

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Updating Safepoints

You can update your Safepoints in two ways: manually or automatically.

1. To update your safepoint manually, go to the Manage section at the top of the

page and click the update icon to the lower right of your safepoint.

2. To enable auto updates for your safepoint, go to the Manage section, select your safepoint and click the Auto Update Enable button in the right pane.

3. If auto updates are already enabled, you can edit the auto-update settings on the details pane or disable the feature altogether. You can set daily, weekly or monthly updates to your safepoint if you choose to use this feature.

To have the process run in the background while you perform other tasks, click the Run in Background button.

Clicking the progress bar in the status area displays detailed information about the operation such as the files being copied and the extent completed.

Important: Changes made to data while safepoint operations are in progress are

not guaranteed to be backed up immediately.

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4. If the update process was not successful or was interrupted, the Manage section displays the appropriate status. Clicking the retry icon resumes the operation.

Recovering from a Safepoint

The Recover section enables you to restore your data from a safepoint to a factoryfresh My Book Live or compatible Western Digital device.

1. Open the Recovery section:

2. Click the Discover button to display a list of available devices on your network:

3. Select a device to display the list of its available shares:

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4. Select the share that has the safepoint and click the Continue button. If the share is password protected, enter appropriate credentials:

5. Choose the safepoint you want to recover and click the Recover button:

If the device you are restoring to is not factory-fresh, a message with troubleshooting instructions appears.

6. If there are no errors, the recovery operation begins and a progress bar appears. Wait for the operation to finish. Your device restarts after the recovery operation and then can be used in place of your original My Book Live.

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Managing Safepoints

The Manage section lists all safepoints for your My Book Live drive. Selecting a particular safepoint allows you to rename, update, or delete it.

To update a safepoint with the latest changes on your My Book Live drive, click the update icon for your safepoint.



To delete a safepoint and all of its contents, click the trash icon for your safepoint.



If a safepoint develops errors, warning icons appear in the Manage section. Roll the cursor over the icons for more information.

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Accessing Your My Book Live Remotely

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WD 2go: The Pathway to Your Personal Cloud Enabling Remote Access Setting Up Mobile Access Setting Up Web Access Through WD 2go Accessing Your Personal Cloud

This chapter explains how to set up the My Book Live drive for remote access and describes some of the ways you can take advantage of its many capabilities.

WD 2go: The Pathway to Your Personal Cloud

A personal cloud is your content, at home, secure and under your control. Unlike public clouds, a personal cloud allows you to keep all your content in one safe place on your home network. Share files, stream media, and access your content anywhere. No monthly fees. No mysterious location of your data. Keep your videos, music, photos, and files safe at home and always with you.

If you can access the Internet from a computer, you can securely access your media and files anywhere in the world. WD 2go web access provides fee-free remote access to your My Book Live personal cloud storage. Once you log in, WD 2go mounts My Book Live to your computer like a local drive and your remote folders are available on your Mac or PC. Seamlessly open, save as, and attach files to emails from this virtual drive.

Note: Copying or streaming content from your home will likely be limited by your

ISP's upload bandwidth. For example, a typical home Internet connection (ADSL or Cable modem) may have an upload limitation of 500Kb/s (0.063 MB/s), so that copying a 2GB movie would take 8.8 hours and copying a typical 2MB MP3 music file would take just 32 seconds. If you plan to copy or stream data regularly from your home, you may consider upgrading your Internet connection.

Mobilizing Your Files with WD 2go Mobile Apps

WD 2go and WD Photos mobile apps bring your photos and files to your fingertips on your Apple iPhone, iPod touch, iPad, Android tablet, or Android smartphone.

Requirements include:



Western Digital My Book Live personal cloud storage connected to the Internet



Your device access code generated by your My Book Live



Android devices—Most smart phones and tablets with OS 2.1 or later



Apple devices

WD Photos—iPhone, iPod touch, or iPad with OS 3.2 or later

- WD 2go—iPhone, iPod touch, or iPad with OS 4.x or later

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About WD 2go Mobile App

Access your files, music, and photos with your mobile device. Open and view presentations and documents, stream media, and show off photos stored on your My Book Live personal cloud storage. Use your iPad, iPhone, iPod touch, or Android mobile device to view stored files and stream music in the palm of your hand. Download the WD 2go mobile app from the Android Market or the Apple iTunes store and make your mobile device the center of attention.

With the WD 2go mobile app, you can:



Open and view the important files stored on your My Book Live from anywhere without copying them on your mobile device.



Show off your photos stored on your My Book Live drive.



Stream and enjoy music and video files stored on your My Book Live drive.

Note: Video streaming performance is best over the LAN. WAN streaming

performance may be limited by upload speeds on your home Internet connection.



Share your presentations on your iPad in 1024 x 768 resolution. WD 2go supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.

For more features and instructions on using the WD 2go mobile app, see its online Guide Me page and FAQs, or go to http://wd2go.wdc.com.

Note: WD 2go brings your data from the My Book Live to your tablet, handset, or

other portable devices using Google Android or Apple iOS. WD 2go provides a convenient file list of the My Book Live contents and then launches your favorite player or viewer for any files you wish to open. For file types your mobile device supports, see the device’s manual.

About WD Photos Mobile App

Entertainment is happening all around you. Now you can capture every moment of it and send it to your drive for access on any screen in your home. Take a photo or video clip your smartphone or tablet and upload it directly to your My Book Live personal cloud storage. When you get home, you have new files waiting for you so you can enjoy them in your entertainment center.

WD Photos enables you to view photos in .jpg format only.

Show off your entire photo collection, up to 285,000 photos, without taking up tons of space on your smartphone.

WD Photos is compatible with leading Apple mobile devices and all popular Androids devices. Photos are automatically optimized for viewing on your mobile device.

Accessing Your My Book Live Remotely –95

Western Digital WDBACG0030HCH User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

WD®Service and Support

Accessing Online Support

Contacting WD Technical Support

Registering Your WD Product

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Product Overview

About the Drive

Features

About WD’s Online Learning Center

Package Contents

System Requirements

Operating System

Web Browsers

Local Network

Internet

Pre-Installation Instructions

Handling Precautions

Specifications

Product View

Connecting the Drive and Getting Started

Getting Started Using the Online Setup Software

Downloading and Installing the Online Setup Software

Physically Connecting the Drive

Checking the Front Panel LED

Checking Back Panel (Network) LEDs

Connecting the Drive to Your Network

Connecting and Troubleshooting

Creating a Personal Cloud with WD 2Go and Registration

Getting Started Without the Online Setup Software (Windows & Mac OS)

Using Windows 8

Using Windows 7/Vista

Using Mac OS X

What Can I Do Now?

Backing Up and Retrieving Your Computer Files

Using WD SmartWare (Windows Only)

Viewing the Info/Online Help Topics

Installing WD SmartWare Software

Launching WD SmartWare After Installation

WD SmartWare Home Screen

How the Backup Function Works

Backing Up Files

Retrieving Backups

Customizing WD SmartWare Software

Creating Software Settings

Creating Drive Settings

Using Windows 8 File History

File History

Using Windows 7/Windows Vista Backup

Windows Backup

Using Apple Time Machine

Backing up

Retrieving Backed-Up Items

Installing WD Quick View (Mac OS Only)

MANAGING YOUR DRIVE WITH WD QUICK VIEW –44

Accessing WD Quick View Shortcut Options

Windows

Mac OS X

Checking Drive Status

Windows

Mac OS X

Launching WD SmartWare (Windows only)

Exiting WD SmartWare Safely (Windows only)

Opening Shares

Launching the My Book Live Dashboard

Mapping the Drive (Windows Only)

Creating a Shortcut to the Public Share (Windows only)

Viewing Drive Properties

Safely Shutting Down

Monitoring Alerts

Flashing Icon and Balloon Alert

WD Quick View Option

Uninstalling the WD Quick View Icon

Windows

Mac OS X