Western Digital Sentinel DX4200 Use and Maintenance Manual
™
WD Sentinel DX4200
Storage Server
Administrator and Maintenance Guide
WD® Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or email
support service at http://support.wd.com. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the 2-year standard limited warranty
period. This 30-day period starts on the date of your first telephone contact with WD Technical
Support. Email support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to register
your product on the Registration page on the user interface or online at http://register.wd.com.
WD Guardian Services
When you need a little help from an expert, we’ll take care of you! WD Guardian Services offers
flexible, affordable and hassle-free technical support and extended warranty plans with a variety of
benefits. Choose the plan that works best for your business. Visit www.wdguardian.com for details.
Accessing Online Support
Visit our product support website at http://support.wd.com and choose from these topics:
• Downloads - Download drivers, software, and updates for your WD Product.
• WD Support Portal - Register your WD products and get support information customized
to your needs.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Status, and
Data Recovery Information.
• Knowledge Base - Enter keyword, phrase, answer ID, or PID.
• Installation - Get manuals, installation guides, and documentation for your WD product.
• WD Community - Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
North America Europe (toll free)*
English / Spanish 855.556.5117 (00800 27549338)
Europe
South America
Chile 1230 020 5871
Colombia 009 800 83247788
Venezuela 0800 100 2855
Peru 0800 54003
Uruguay 000 413 598 3787 Australia 1800 429 861 / 0011 800 2275 4932
Argentina 0800 4440839 China 800 820 6682 / 400 627 6682
Brazil 0800 7704932 Hong Kong 3057 9031
0021 800 83247788 India 1800 200 5789 / 1800 419 5591
Middle East
Africa
Russia
Asia Pacific
Indonesia 001 803 852 3993
Japan 0800 805 7293
Korea 02 2120 3415
Malaysia 1800 817 477
New Zealand 0508 555 639 / 00800 2275 4932
Philippines 1800 1855 0277
Singapore 1800 608 6008
Taiwan 0800 225 593
Thailand 00 1800 852 5913
Other countries +86 21 2603 7560
00800 ASK4 WDEU
+31 880062100
+31 880062100
+31 880062100
8 10 8002 335 5011
* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
Table of Contents
WD® Service and Support................................ii
WD Guardian Services ...................................ii
1 Important User Information ....................1
Important Safety Instructions ..............................1
Handling Precautions ....................................2
Recording Your WD Product Information .....................2
About This Guide .......................................2
2 Product Overview ............................3
Getting to Know Your WD Sentinel DX4200 Server .............3
Key Features ..........................................3
System Requirements and Compatibility Information ............6
Technical Specifications..................................7
Product Views .........................................8
Indicators............................................10
LEDs ...............................................10
Where to Find Help ....................................11
3 Connecting the Server and Getting Started ......12
Administrator Responsibilities.............................12
How the WD Sentinel Fits into Your Office ...................12
Connecting the WD Sentinel Server to Your Network ...........13
Setting up your WD Sentinel Server (one time only) ............14
4 Managing the WD Sentinel Server..............18
WD StorCentral .......................................18
Shutting Down and Rebooting the Server ...................31
5 Managing Storage on the WD Sentinel Server ....32
Storage Spaces .......................................32
Setting Up Your Drives..................................32
Recovering from a Failed Drive............................32
6 Best Practices ..............................33
Setting up the WD Sentinel Server .........................33
Using the WD Sentinel Server Efficiently .....................33
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Replacing Drives ......................................33
Shutting Down ........................................34
7 Troubleshooting ............................35
First Steps Checklist ...................................35
Specific Problems and Corrective Actions ...................35
8 Regulatory and Warranty Information...........38
Regulatory Compliance .................................38
Limited Warranty ......................................40
9 Appendix ..................................42
Hardware Replacement Procedures........................42
Before You Begin......................................42
Replacing a Hard Drive .................................43
Replacing a Server Fan .................................46
Removing the Unit Cover ................................48
Replacing the SODIMM Memory Module ....................49
Adding a Boot Drive ...................................52
WD Sentinel DX4200 Administrator Reference Sheet ...........53
10 Index......................................54
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TABLE OF CONTENTS – ii
Important User Information
IMPORTANT USER INFORMATION
1
Important Safety Instructions
Handling Precautions
Recording Your WD Product Information
About This Guide
Important Safety Instructions
This device is designed and manufactured to assure personal safety. Improper use can
result in electric shock or fire hazard. The safeguards incorporated into this unit will protect
you if you observe the following procedures for installation, use, and servicing.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near any liquids.
Do not place this product on an unstable surface. The product may fall, causing serious
damage to the product.
Do not drop the product.
Do not block the slots and openings on the back or bottom side of the chassis; to
ensure proper ventilation and reliable operation of the product and to protect it from
overheating, these openings must not be blocked or covered. Making sure the server is
standing upright also helps prevent overheating.
Operate this product only from the type of power indicated on the marking label. If you
are not sure of the type of power available, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not locate this product where
persons will walk on the cord.
Never push objects of any kind into this product through the chassis slots as they may
touch dangerous voltage points or short out parts that could result in a fire or electric
shock.
Ensure that you keep the door lock keys that come with your WD Sentinel device in a
safe place.
Unplug this product from the wall outlet and refer servicing to qualified service personnel
under the following conditions:
- When the power cord or plug is damaged or frayed.
- If liquid has been spilled on the product.
- If the product has been exposed to rain or water.
- If the product does not operate normally when the operating instructions are fol-
lowed. Adjust only those controls that are covered by the operating instructions
since improper adjustment may result in damage and require extensive work by a
qualified technician to return the product to normal condition.
- If the product has been dropped or the chassis has been damaged.
- If the product exhibits a distinct change in performance, contact WD Customer Sup-
port at
http://support.wd.com.
WARNING! The WD Sentinel™ Server uses a lithium battery, type CR2032. There
is danger of an explosion if the battery is incorrectly replaced.
Replace only with the same or equivalent battery type recommended
by the manufacturer. Dispose of used batteries according to the
manufacturer’s instructions.
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IMPORTANT USER INFORMATION
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. The WD Sentinel server may be damaged by rough handling, shock, or
vibration. Be aware of the following precautions when unpacking and installing your external
storage product:
Do not drop or jolt the WD Sentinel server.
Do not move the unit while it is powered on.
Do not use this product as a portable drive.
Recording Your WD Product Information
Remember to write down the following WD product information, which is used for setup and
technical support. Your WD product information is found on the label on the bottom of the
device.
Serial Number
Model Number
Purchase Date
System and Software Notes
About This Guide
This Administrator and Maintenance Guide provides detailed instructions and information for
WD-specific interface elements and functions. Unless otherwise noted, refer to
Microsoft
following conventions:
Convention Used for...
Bold font Names of items on a page such as menus, buttons, option names, fields, and
Note: Extra, but not vital, information
Important: Essential Information to know or to prevent problems when using the
WARNING! Vital information for operating the WD Sentinel server or to prevent damage to
® Online Help for standard interface elements and functions. This guide uses the
tabs that the user must click or complete and keys the user must press.
WD Sentinel server
the server or your computer.
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2
2
PRODUCT OVERVIEW
Product Overview
Getting to Know Your WD Sentinel DX4200 Server
Key Features
System Requirements and Compatibility Information
Technical Specifications
Product Views
Indicators
LEDs
Where to Find Help
Getting to Know Your WD Sentinel DX4200 Server
Congratulations on your purchase of the WD Sentinel DX4200 Windows Storage Server.
Your WD Sentinel DX4200 device delivers a reliable, easy-to-deploy and manage storage
server designed for small business or workgroup environments. The
WD Sentinel DX4200 Storage Server provides secure centralized storage and seamlessly
integrates within almost any existing infrastructure.
Your WD Sentinel DX4200 features an easy-to-use WD StorCentral Dashboard, hard drives
optimized for reliability, quality, and performance, an Intel Atom dual-core processor, and
Windows Storage Server 2012 R2 Workgroup.
Key Features
WD StorCentral Dashboard
The WD Sentinel DX4200’s proprietary dashboard includes easy-to-use task wizards for
initial set up and common management tasks like storage configuration. It also provides an
at-a-glance summary of the system status, and manages networking, alerts, registration,
software updates, performance, and health monitoring.
WD enterprise-class hard drives
Equipped with WD Se hard drives that feature high capacity storage, peak performance and
24/7 datacenter-caliber reliability.
Seamless Integration
The WD Sentinel DX4200 easily integrates into workgroups, Active Directory, and most other
environments. Within the Active Directory environment, Microsoft’s Server Manager offers a
single view of all servers joined to the domain.
Security
WD Sentinel DX4200 has multiple layers of security. Beginning with physical security, the
WD Sentinel DX4200 has a bezel lock to prevent hard drives from being removed from the
system. It also includes a Kensington-style lock slot to secure the DX4200 to a desk. Upon
power up, the BIOS creates a secure UEFI boot environment. This prevents unauthorized
access to your company data by preventing booting from root kits. The Windows Storage
Server 2012 R2 Workgroup also contains layers of security. The WD Sentinel DX4200 can
manage users locally with multiple levels of access, and can be fully integrated into and
existing Active Directory.
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PRODUCT OVERVIEW
Windows Storage Spaces
With Windows Storage Spaces, you can create large storage spaces and add more drives
to them when you run low on pool capacity. With the minimum of at least two WD-populated
drives, you can have two or more drives in the storage pool (data parity) and create storage
spaces that won’t be affected in the event of a drive failure.
Pre-installed Boot Drive
WD Sentinel DX4200 comes with one 2.5 inch boot drive pre-installed with
Windows Storage Server 2012 R2 Workgroup and specialized hardware services and
drivers. The pre-installed boot drive provides the ability to keep the OS running from the
boot drive while redeploying or changing applications and running folders on the large
capacity data drives. This allows businesses to save deployment time, as there is no need to
install from a DVD or search for any specialized drivers to install online. The
WD Sentinel DX4200 comes with the option to add a second boot drive with RAID 1 data
redundancy.
Redundant power capabilities
WD Sentinel DX4200 offers dual power supply ports, so in the event of a power surge or
other failure damage to the power supply, the second power supply will take over, providing
small businesses with the added peace of mind knowing that their server will remain
operational.
Dual Gigabit Ethernet Ports
WD Sentinel DX4200 comes with two Ethernet ports that can be configured for fault
tolerance, aggregated for high performance, or used for two separate LANs.
A Total Solution with Industry-Leading Technology Partners
The WD Sentinel DX4200 combines hardware and software from industry leaders to deliver
a reliable, secure, and easy-to-manage storage server designed specifically for
medium-sized businesses to small enterprise environments. WD Sentinel DX4200 features:
Unified Storage - The WD Sentinel DX4200 delivers an ultra-compact and quiet unified
storage solution with NAS functionality for file sharing and iSCSI SAN for block level storage
for virtualized environments.
Intel®Atom®processor – Built with an Atom dual core processor inside, with 4 GB
ECC RAM expandable to 16 GB RAM, the WD Sentinel DX4200 can easily handle your
business’s computing and file storage demands.
Windows®Storage Server 2012 R2 Workgroup – The dependable Microsoft
Windows Storage Server 2012 R2 Workgroup operating system provides the cost effective,
reliable, and easy-to deploy and manage storage solution your business needs to quickly
and efficiently organize, protect, and share your critical business data using the familiar
Windows user experience.
WD Guardian Services
When you need a little help from an expert, we’ll take care of you! WD Guardian™ Services
offers flexible, affordable and hassle-free technical support and extended warranty plans
with a variety of benefits. Choose the plan that works best for your business. With the
purchase of the WD Sentinel DX4200, WD is offering one FREE year of WD Guardian Pro,
which will be auto activated upon product registration. For details about WD Guardian
Services, visit www.wdguardian.com.
Why WD
WD has been making hard drives for over 40 years. We know how to build drives to store
and protect your data because we understand that your company’s data is paramount to
your business success.
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Package Contents
WD Sentinel Storage Server
1 RJ-45 Ethernet cable
1 -1.8 meter power adaptors with cord
2 door lock keys
Basic Installation Guide
PRODUCT OVERVIEW
1.8 meter power cord and
power adaptor
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WD Sentinel
DX4200
Ethernet cable Basic Install Guide
5
PRODUCT OVERVIEW
For information on additional accessories, visit:
US www.shopwd.com or www.wdstore.com
Europe
• Austria: www.wdstore.de
• United Kingdom: www.wdstore.eu
• France: www.wdstore.fr
• Italy: www.wdstore.it
• Germany: www.wdstore.de
• Spain: www.wdstore.es
• Netherlands: www.wdstore.nl
• Rest of EU Countries: www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of
Technical Support contacts, visit http://support.wd.com and see
Knowledge Base Answer ID 1048.
System Requirements and Compatibility Information
Requirement Description
File Sharing Support /
Client Operating System
Local Network Router/switch (Gigabit Ethernet recommended to maximize
Display and Peripherals
File sharing support for Linux, UNIX, and Windows operating
systems.
performance)
• Super VGA (800 x 600) or higher-resolution monitor
• USB Keyboard
• USB Mouse or compatible pointing device
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Technical Specifications
Specification Description
Interfaces
Supported protocols CIFS/SMB, NFS, HTTP, HTTPS, WebDAV
• 2 High performance (10/100/1000) Gigabit Ethernet
connections
• 4 ports of powered USB 3.0
• 1 VGA Port
• 2 Power Supplies (DC in)
PRODUCT OVERVIEW
Internal hard drives
Internal boot drive
CPU
Memory
Drive bays
RAID level
Physical dimensions
Weight
Capacities
Power
Power supply
Temperature
Switches
4 WD 3.5-inch SATA Best in Class hard drives
Pioneered by WD, this feature prevents drive fallout caused by the
extended hard drive error-recovery processes common to desktop
drives.
Approved Drive Models
For a complete list of approved drive models, search for Answer ID
9443 in the WD Knowledge Base at http://support.wd.com.
1 WD 2.5-inch SATA Best in Class hard drive with
RAID-specific time-limited error recovery (TLER)
Pioneered by WD, this feature prevents drive fallout caused by the
extended hard drive error-recovery processes common to desktop
drives.
Approved Drive Models
For a complete list of approved drive models, search for Answer ID
9443 in the WD Knowledge Base at http://support.wd.com.
• Intel® AtomTMC2338 Dual Core
• 4 GBytes ECC (expandable to 16 GB)
• 4 3.5 inch hard drive bays
• Hot swap capable
• Trayless design
• Redundant Storage supported
• Windows Storage Spaces
• RAID Level 1 for boot drive
• Length: 8.80 inches (223.5 mm)
• Width: 6.69 inches (170.0 mm)
• Height: 8.10 inches (205.7 mm)
• 8 TB: 11.33 lbs (5.14 kgs)
• 16 TB: 14.64 lbs (6.64 kgs)
• 8TB (2 x 4TB)
• 16TB (4 x 4TB)
• 2 DC power ports
• 1 Power Supply included (optional second)
• Input voltage: 100 to 240 V AC
• Input frequency: 50 to 60 Hz
• Output voltage: 19V DC, up to 7.9A
• Operating temperature: 0 to 35 °C (32 to 95 °F)
• Non-operating temperature: -40 to 70°C (-40 to 158 °F)
• Power
• Recovery
• LCM Scroll buttons
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Specification Description
LEDs
1 Power LED
• Solid Blue indicates boot status
• Solid blue once booted, with no pending fault conditions,
indicates a good operational state
• Flashings RED indicates a fault condition
2 Ethernet Port LEDs
• Flashing green indicates activity
• Solid amber indicates that there is a link connection
• Off indicates inactive state
4 Drive Tray LEDs
• Flashing blue indicates drive activity
• Solid blue indicates drive is connected
• Solid RED indicates drive fault (Drive must be replaced)
Operating System Windows Storage Server 2012 R2 Workgroup
Product Views
Front View
PRODUCT OVERVIEW
Power button
Power / Status LED
LCD Display Scroll buttons
HDD
Status LEDs
Drive Door
Drive Door
Lock
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Back View
PRODUCT OVERVIEW
Gigabit
Ethernet ports
1&2
External DC In
Power port
Recovery
button
USB 3.0 ports
External DC In
Power port
VGA port
System
Fan
WD SENTINEL DX4200
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Kensington®
Security Slot
9
PRODUCT OVERVIEW
Indicators
Component Icon Description
Ethernet ports Connects the device to a local network.
DC In connector Connects the device to a DC power cord and the power outlet.
Recovery button
RECOVERY
Button on the back of the server recovers the server (including the
operating system) while using a USB drive in an event of an OS
corruption.
USB ports Connects with USB 3.0 devices such as a USB storage, USB mouse,
USB keyboard, or a UPS.
VGA port Connects to your VGA monitor
Kensington
security slot
For drive security, the device is equipped with a security slot that
supports a standard Kensington security cable.
Visit http://www.kensington.com/ for more information.
LEDs
The LEDs on the WD Sentinel device identify the status of the unit.
LED Color State Description
Power LED
---- Off WD Sentinel server is currently inactive.
Blue Solid WD Sentinel server is booting or has
successfully booted the software and is
operational.
Drive LEDs
Ethernet
Port
Red Flashing Indicates that a serious fault has occurred and
needs immediate attention.
---- Off If the LED is off while other drive LEDs are on,
no drive is installed in the bay.
Blue Solid Drive is connected.
Blue Flashing Drive is currently active.
Red Solid Indicates drive failure. Replace this drive as
soon as possible.
---- Off Indicates an inactive state.
Green Flashing Indicates link activity.
Amber Solid Indicates that there is a link connection.
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PRODUCT OVERVIEW
Where to Find Help
This manual provides step-by-step instructions and other important information regarding
your WD product. It is meant for the person serving as the administrator of the
WD Sentinel DX4200 device. You can download translated versions and updates to this
manual from http://products.wd.com/updates. For more information and news about this
product, visit our website at http://www.wd.com/.
Additional Reference Description
Basic Installation Guide Included in the product box or available at
http://products.wd.com/WDSentinel-DX4200; helps you install the
WD Sentinel device.
WD Online Help Specific descriptions and instructions accessed on
WD StorCentral.
Microsoft Online Help
• Access detailed explanations and instructions for Windows
Storage Manager by clicking the Help button within the
application.
• Search for help on a specific topic or term by entering it in the
Microsoft Online Help search field in the top right of any
Windows Storage Manager page.
• Access the entire Microsoft Online Help system by clicking
Microsoft Online Help.
Important: Not all Microsoft Online Help is applicable to the
WD Sentinel DX4200. The WD Online Help and this Administrator's Guide
take precedence over the Microsoft Online Help.
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3
CONNECTING THE SERVER AND GETTING STARTED
Connecting the Server and Getting Started
Administrator Responsibilities
How the WD Sentinel Fits into Your Office
Connecting the WD Sentinel Server to Your Network
Setting up your WD Sentinel Server (one time only)
This chapter steps you though the process of connecting and setting up your
WD Sentinel DX4200 server.
Administrator Responsibilities
At a high level, the Administrator performs the setup and routine management tasks on the
WD Sentinel server. This person also holds the Administrator password for your
WD Sentinel server.
The table below provides a view into some of the Administrator’s tasks:
Tasks
Primary Setup • Physically connects the WD Sentinel server to the network.
• Configures the WD Sentinel server itself. This is a one-time
procedure.
• Completes product registration for the WD Sentinel server.
• Joins the WD Sentinel server to the Domain.
Primary User Interface • Signs in using the Administrator password (no username required).
Task Examples • Manages WD Sentinel server settings, resolves any alerts, and
monitors server performance.
• Creates and manages iSCSI targets.
How the WD Sentinel Fits into Your Office
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CONNECTING THE SERVER AND GETTING STARTED
Connecting the WD Sentinel Server to Your Network
Use the following steps to physically connect your WD Sentinel DX4200 server to your
network.
1. Connect your monitor to the VGA port on the rear of your WD Sentinel server.
2. Connect your USB keyboard and USB mouse to the USB ports on the back of your
WD Sentinel server.
3. Using the provided ethernet cable, connect the WD Sentinel server (either ethernet
port 1 or 2) to a DHCP-enabled LAN.
4. Using the provided AC adaptors, connect the WD Sentinel server to an electrical outlet
or a UPS.
5. Turn on your monitor.
6. Press the power button on the front of your WD Sentinel unit.
Once the WD Sentinel boot up process is complete, the Windows Storage Server
Settings screen displays. The Power LED on the front of the WD Sentinel server will
display a solid blue light.
WARNING! This process takes a few minutes. Do not interrupt the process. Do
not power off or disconnect the WD Sentinel server.
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CONNECTING THE SERVER AND GETTING STARTED
Setting up your WD Sentinel Server (one time only)
Your WD Sentinel server is now ready to be configured. This section describes how to use
the one time setup wizard to configure your server for first use.
Important: Ensure that you complete the entire process outlined in steps 1- 11 below.
If these steps are not followed, your WD Sentinel will not work properly.
1. Select a language from the localization list,
2. Verify the localization settings or select the correct values from the drop-down lists,
then click Next.
3. Read the Microsoft and Western Digital license agreements, then click I accept.
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