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About Your WD Drive
About Your WD Drive
Welcome to your My Book™ desktop hard drive. This drive offers high capacity in a sleek
desktop device. It features ultra-fast USB 3.0 connectivity, local and cloud backup, and
password protection to help protect your files from unauthorized use.
This introductory chapter includes the following topics:
Features
Kit Contents
Optional Accessories
Operating System Compatibility
Disk Drive Format
Physical Description
USB 3.0 Interface
Kensington® Security Slot
Registering Your Drive
Handling Precautions
Features
Complete Backup — My Book desktop storage comes equipped with WD Backup software and
Apple Time Machine compatibility to help make sure your photos, videos, music and
documents don’t get lost. You can set it to run automatically to your schedule. Just pick the
time and frequency to back up important files from your system. My Book desktop storage
also works great with Acronis® True Image™ WD Edition software to schedule complete
system backups. With the power of WD Backup, Apple Time Machine compatibility and
Acronis True Image WD Edition software, you’ve got a complete backup routine to help
recover data in the event of a computer virus, computer failure, or if you accidentally press
“delete”.
Password Protection with Hardware Encryption — The My Book drive’s built-in 256-bit AES
hardware encryption with WD Security™ software helps keep your content private and safe.
Just activate password protection and set your own personalized password. For quick,
convenient access, you can set WD Security to automatically unlock the drive on your
computer, saving you the hassle of keying in your password every time.
Reimagined Design — The bold, vibrant design of My Book desktop storage is sure to stop you
in your tracks. It is desktop storage reimagined and gives you the opportunity to express
yourself!
Easy to Use — My Book desktop storage is ready to use out of the box so you can start
transferring files, saving your memories and backing up right away. It comes with all the
software you need to help protect your data, including WD Backup and WD Security software
and is compatible with Apple Time Machine.
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Kit Contents
Your My Book drive kit includes the following:
My Book drive, with the WD Discovery™, WD Backup™, WD Drive Utilities™ and
▪
WD Security™ software
USB 3.0 cable
▪
AC adapter
▪
Quick install guide
▪
About Your WD Drive
Optional Accessories
For information about optional accessories for WD products, visit www.wdc.com
Operating System Compatibility
Your My Book drive and the WD Drive Utilities and WD Security software are compatible with
the following operating systems:
Windows
Windows 7
▪
Windows 8
▪
Windows 8.1
▪
Windows 10
▪
®
The WD Backup software is compatible with the following operating systems:
Windows 7
▪
Windows 8
▪
Windows 8.1
▪
Windows 10
▪
macOS
Mavericks
▪
Yosemite
▪
El Capitan
▪
Sierra
▪
™
Compatibility can vary, depending on hardware configuration and operating system.
For highest performance and reliability, always install the latest updates and service pack
(SP). For Windows computers, go to the Start menu and select Windows Update. For Mac
computers, go to the Apple menu and select Software Update or App Store.
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About Your WD Drive
Disk Drive Format
Your My Book drive is formatted as a single exFAT partition for compatibility with all updated
Windows and Mac operating systems.
Physical Description
The My Book drive has:
The power connector, interface port, and a security slot on the back
▪
USB 3.0 Interface
USB 3.0 supports interface transfer rates up to 5 Gb/s. USB 3.0 is backward compatible
with USB 2.0. A USB 2.0 Interface supports interface transfer rates up to 480 Mb/s.
Kensington® Security Slot
As part of an anti-theft system, the Kensington® security slot accepts a standard Kensington
security cable (sold separately). For more information about the Kensington security slot, the
Kensington Security System, and available Kensington products, visit www.kensington.com.
Registering Your Drive
Always register your My Book device to get the latest updates and special offers. You can
easily register your device using the WD Discovery software. Another way is to register online
at register.wdc.com.
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Drives may be damaged by rough handling, shock, or vibration. Always
observe the following precautions when unpacking and installing your external storage
product:
Do not drop or jolt the drive.
▪
Do not move the drive during activity.
▪
Do not use this product as a portable drive.
▪
To allow proper ventilation, do not block any of the drive enclosure’s air slots.
▪
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Connecting the Drive and Getting Started
Connecting the Drive and Getting Started
This chapter provides instructions for connecting the drive and installing the WD software on
your computer. It includes the following topics:
Connecting the Drive
Getting Started with the WD Software
Connecting the Drive
1.Turn on your computer.
2.Connect the drive to your computer as shown in the illustration below.
3.Verify that the drive appears in your computer’s file management utility listing.
4.If a Found New Hardware screen appears, click Cancel to close it. The WD software
installs the proper driver for your drive.
Your My Book drive is now ready to use as an external storage device. You can enhance
its capabilities by installing the WD software that is on the drive:
WD Discovery
▪
WD Backup
▪
WD Security
▪
WD Drive Utilities
▪
Getting Started with the WD Software
1.For Windows, run WD Discovery.exe to install WD software to help you get a backup plan
and modify drive settings. If you don’t have internet connectivity, please install WD
Backup™ and WD Drive Utilities™ from the WD Software Offline Installers > For Windows
folder.
2.For Mac, open WD Discovery for Mac.dmg to install WD software to help modify drive
settings. If you don’t have internet connectivity, please install WD Drive Utilities™ from
the WD Software Offline Installers > For Mac folder.
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WD Discovery
WD Discovery
The WD Discovery application, a collection of drive management tools such as WD Backup,
WD Security and WD Drive Utilities, can be installed from your My Book drive. WD Discovery
is a tray application; a small icon appears in the Windows system tray in the lower right-hand
corner of the screen. The application can also be "unpinned", which causes the application
to open in a window.
The chapter includes the following topics:
Installing WD Discovery
Using WD Discovery
Storage Tab
Apps Tab
Available Apps
Installing WD Discovery
The WD Discovery application can be installed from your drive.
1.Double-click WD Discovery.exe.
2.Click Install Now.
3.Install application updates as needed.
The WD Discovery screen displays a list of connected devices, an option to import data from
cloud storage or social media, update messages, and a link for registering your drive.
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Using WD Discovery
By default, the WD Discovery application is visible in the system tray. If it suddenly seems to
be missing, it is likely the application has been "unpinned," which means the application is
running in a window.
It is recommended that you register your drive as soon as possible. Registration offers a
number of benefits, including:
Warranty period can be established
▪
Notification of software and firmware updates for registered drives
▪
Support services are available
▪
Storage Tab
The Storage tab displays the list of drives, and volumes on the drives, connected to your
system. Entries include the device name, drive letter, capacity, product name, and
percentage of free space remaining. Clicking once on a drive listing opens a File Explorer
window.
WD Discovery
Apps Tab
The Apps tabs displays the list of WD applications included in the WD Discovery suite and a
number of third party applications created by other companies and organizations. The WD
applications include:
WD Backup: makes backing up your personal files, photos, videos and music simple and
▪
easy
WD Drive Utilities: allows you to keep your drive performing at its best, and includes
▪
sleep, health, RAID settings, and drive erase features
WD Security: implements password protection and the 256-bit hardware data encryption
▪
capabilities of your supported WD hard drive
Available Apps
A series of third party applications is available. To view the list, click the Available Apps tab.
Note:
Applications displayed on the Available Apps tab are created by other companies
and organizations; while they have been tested and approved for use on the My
Book drive, you should contact the publisher for full instructions and software
license terms and warranty information.
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WD Discovery
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Backing Up Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
Configuring Your Cloud Service Account
How the Backup Function Works
The WD Backup software is a scheduled backup application that automatically backs up the
files that you select on the schedule that you specify.
When you create a backup plan, you specify the backup:
Target—the external storage device where you will copy your files for backup protection.
▪
The backup target can be any supported:
Backing Up Files
External storage drive
◦
Cloud service account
◦
Source—the computer files and folders that you want to copy to the backup target for
▪
backup protection. The backup source can be any:
Internal hard drive or hard drive partition
◦
External storage drive
◦
Supported cloud service account
◦
Schedule—the time of day, day of week, and month that you want to run the backup.
▪
When you click Start Backup after creating a backup plan, the WD Backup software copies
all of the specified backup source files and folders to the specified backup target. Then, on
the schedule you specified, the WD Backup software automatically backs up any:
New file that was created in or copied to a backup-protected device or folder
▪
Existing backup-protected file that was changed
▪
This protection is automatic—the WD Backup software does it for you without any action on
your part. Just leave the backup source and target devices connected to your computer.
Note:
Excluded Files—The WD Backup software will not back up its own backup plan or files that
have specific:
Whenever you disconnect and reconnect a backup target or source device, the
WD Backup software rescans the backup source device for new or changed files
and resumes automatic backup protection according to the schedule.
1.Open the Select your WD storage device or cloud service dialog by clicking either:
Add Backup Plan on the WD Backup screen
▪
Configure backup on the WD Backup view menu from the Windows task bar
▪
2.The Select your WD storage device or cloud service dialog shows all of the hardware
devices and cloud service accounts that you can use for a backup target device:
a.Select to highlight the device that you want to use.
b.If you have more than three available devices, use the left- and right-scroll buttons
to see them all.
c.Click Next to display the Setup Complete dialog:
Note that:
Backing Up Files
IF you selected a . . .
Cloud service account,Log in or connect dialog that you must complete
Password-protected device that is locked,No writable partition message. In this case, first
THEN the WD Backup software displays a . . .
to continue. (See Configuring Your Cloud Service
Account.)
use either the WD Security or the WD Drive
Utilities software to unlock the drive. Then
reselect it.
3.The initial/default configuration of the backup settings on the Setup Complete dialog is
for hourly backups of everything in the Windows Users folder for your computer user
name.
On the Setup Complete dialog:
IF you want to . . .
Accept the default settings,Start Backup to save and launch your backup plan
Specify a different backup schedule,Edit Schedule to display the Automatic Backup
Change the Include Files setting,Edit Files to display the Select Files to Back Up
THEN click . . .
and close the Setup Complete dialog.
Skip to Step 10.
Schedule screen and proceed to Step 4.
screen and skip to Step 7.
4.On the Automatic Backup Schedule screen, select the option for the automatic backup
schedule that you want:
Selecting . . .
HourlyEvery hour, on the hour, 24 hours/day, 7 days/
DailyOnce a day, on the days of the week you select, at
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Configures automatic backups . . .
week.
the hour or half-hour you specify.
For a daily backup:
Select or clear the Days check boxes to specify
1.
the days of the week you want to run your
backup.
9
Selecting . . .Configures automatic backups . . .
Use the "At" selection box to specify the time
2.
of day that you want to run your backup.
Backing Up Files
MonthlyOnce a month on the day you select, at the hour or
half-hour you specify.
For a monthly backup:
Select or clear the Weeks check boxes to
1.
specify which occurrences of the day that you
want to run your backup—First, Second, Third,
Fourth, or Last.
Select or clear the Days check boxes to specify
2.
the days of the week that you want to run your
backup.
Use the "At" selection box to specify the time
3.
of day that you want to run your backup.
5.Click OK to save and implement your change to the backup schedule and close the
Automatic Backup Schedule screen.
6.After changing the backup schedule:
IF you want to . . .
Accept the default Include Files setting,Start Backup to save and launch your backup plan
Change the Include Files setting,Edit Files to display the Select files to back up
THEN click . . .
and close the Setup Complete dialog.
Skip to Step 10.
screen and proceed to Step 7.
7.On the Select Files to Back Up screen:
a.Click to select the device that has the files and folders you want to back up:
My Computer
▪
Dropbox
▪
Note:
If the files and folders you want to back up are in a Dropbox account and you have not
configured the account for access by the WD Backup software see
Configuring Your Cloud Service Account
b.In the file structure view of the selected device, click the selectors to open the
listings and select the check box for each file and folder that you want to back up.
Note that selecting the check box for a folder automatically selects the check boxes
for all of the files and subfolders in the folder.
c.Clear the check box for each file and folder that you do not want to include in the
backup. Note also that clearing the check box for a folder automatically clears the
check boxes for all of the files and subfolder in the folder.
Note:
The default backup source is everything in the Windows Users folder for your computer
user name. Be sure to clear that selection if you do not want to include those files and
folders in your backup.
d.Click OK to save your selections and close the Select Files to Back Up screen.
8.Verify that your Automatic Backups and Include Files specifications are correct.
9.Click Start Backup to save and launch your backup plan and close the Setup Complete
dialog.
10. The WD Backup software runs the first backup immediately and shows the progress
with a Backup in progress (x % complete) message on the Backup dialog. After the initial
backup completes, the backup runs automatically according to the specified schedule.
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Configuring Your Cloud Service Account
Before you can use a cloud service as a backup source or target device, you must configure your
account for access by the WD Backup software.
1.Open the Select your WD storage device or cloud service dialog by clicking either:
Add Backup Plan on the WD Backup screen:
▪
Configure backup on the WD Backup view menu from the Windows taskbar:
▪
Backing Up Files
2.On the Select your WD storage device or cloud service dialog, select to highlight the
Dropbox icon:
3.Click Next to display the connection dialog for your Dropbox account:
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4.On the connection dialog:
a.Click Sign In. The WD Backup software initiates a connection request on your behalf
and uses your Web browser to access the Dropbox website.
b.On the Dropbox website, if you have not configured your account to remember your
login credentials, type your email address and password and click Sign In to see the
connection request from the WD Backup software.
c.Click Allow to accept the connection request.
d.The Success! indication signifies that the WD Backup software has been granted
access to your Dropbox account.
e.Click Finish on the Dropbox connection dialog to finalize the configuration and
display the Setup Complete dialog with Dropbox selected as your backup target
device:
Backing Up Files
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Restoring Files
This chapter includes the following topics:
How the Restore Function Works
Restoring Files
How the Restore Function Works
The WD Backup software makes it easy for you to restore backed up files from your backup target
device to either:
Their original locations on the backup source device
▪
Any other location you select
▪
Restore is generally a four-step process:
1.Select the backup target device and the scheduled backup that has the files you want
to restore.
2.Select the location where you want to restore the files.
3.Specify what you want to restore—either individual files and folders, or everything.
4.Restore the files.
Restoring Files
Restoring Files
1.Open the Restore dialog by clicking either:
Restore on the WD Backup screen.
▪
Restore files on the WD Backup view menu from the Windows task bar.
▪
2.On the Restore dialog:
a.If you have more than one backup target device connected to your computer, click
to select the one that has the backup files you want to restore.
b.Select the location option for where you want to restore the files:
IF you want to restore files to . . .
Their original locations,Original Location.
A new location,Select Location to activate the Browse button
THEN select . . .
and:
Click Browse to display the Select Location
1.
screen:
Use the folder structure view of your
2.
computer to select the restore location.
With the selected folder name in the Folder
3.
box, click Select Folder.
The WD Backup software closes the Select
4.
Location screen and displays the path to
the selected folder on the Restore dialog.
c.Click Select Files to Restore to display the Restore Files screen with the earliest
backup selected by default in the View files from list.
3.On the Restore Files screen:
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a.In the View files from list, select the backup that has the files you want to restore.
b.Use the folder structure view of the selected backup to specify the files that you
want to restore:
IF you want to restore . . .THEN . . .
Restoring Files
All of the files in the selected backup,Select the top-level check box to specify the
Selected files and folders,
entire backup.
1.Click the selectors in the folder
structure view of the backup to open
the folders and subfolders.
Select the check boxes for the files or
2.
folders that you want to restore.
Note that selecting the check box for a
folder automatically selects all of the files
and subfolders in the folder.
c.Click Restore to restore the selected files or folders to the specified location.
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Locking and Unlocking the Drive
Locking and Unlocking the Drive
This chapter includes the following topics:
Password Protecting the Drive
Unlocking the Drive
Changing Your Password
Turning Off the Drive Lock Feature
Password Protecting the Drive
You should password protect your drive if you are worried that someone else will gain access to your
drive and you do not want them to see your files on the drive. A password can be used to lock and
unlock your drive. Depending on your location¹, using a password may encrypt your data.
The software uses your password to electronically lock and unlock your drive. If you forget your
password, you will not be able to access the data that is on your drive or write new data to it. You
will have to erase the drive before you can use it again.
1.To run WD Security:
If you have WD Discovery installed and open, you can run WD Security by going to the
▪
Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Security or Start > All Programs >
WD Apps > WD Security.
2.If you have more than one supported drive connected to your computer, select the one
that you want to create a password for.
3.Read the warning about the possibility of data loss if you forget your password.
4.Type your password in the Password box, using up to 25 characters.
5.Retype your password in the Verify Password box.
6.Type a hint to help remember your password in the Password Hint box.
7.Select the Enable auto unlock for this computer... check box if you want the WD Security
software to remember your password for the selected drive on this computer.
8.Click Set Password to save your password.
After creating a password, the drive remains unlocked for as long as you continue your current
work session. Then the software:
Locks the drive when you shut down your computer or disconnect your drive. Sleep mode locks the
▪
drive if power to the USB port is off.
Requires you to type your password to unlock the drive when you restart your computer or reconnect
▪
your drive, UNLESS you selected the Enable auto unlock for this computer... check box when you
created your password
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Note:
When you create a password, the drive begins to protect your data.
This listing appears:
1
Not all of Western Digital's products contain active data encryption. For some markets, like
Russia, the encryption is disabled and cannot be enabled by the end user.
15
Locking and Unlocking the Drive
The next time you shut down and restart your computer
▪
When you remove and reconnect the drive
▪
Your computer exits the sleep mode, depending on its configuration
▪
The listing appears regardless of whether the drive is locked or not, or whether you
selected the Enable auto unlock for this computer... check box when you created your
password. It remains as long as you have password protection enabled for the drive.
Unlocking the Drive
After you have created a password to keep others from accessing the files on your drive,
unless you selected the Enable auto unlock for this computer... check box, you will have to
type your password to unlock the drive whenever:
You shut down and restart your computer
▪
You disconnect and reconnect the drive to your computer
▪
Your computer exits the sleep mode
▪
You will have to do this even if you do not have the software installed on your computer.
With the WD Security or WD Drive Utilities Software
Whenever you shut down and restart your computer or disconnect and reconnect the drive to your
computer, starting the WD Drive Utilities software displays the Unlock Drive dialog:
This happens either:
Automatically if you only have the one locked drive connected to your computer
▪
When you select the locked drive on the WD Drive Utilities screen if you have more than one
▪
supported drive connected to your computer
To unlock the drive:
1.To run WD Security:
If you have WD Discovery installed and open, you can run WD Security by going to the
▪
Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Security or Start > All Programs >
WD Apps > WD Security.
2.If you have more than one supported device connected to your computer, select the one
that is locked to display the Unlock Drive dialog.
3.On the Unlock Drive dialog:
a.Type your password in the Password box.
b.Click Unlock Drive.
Changing Your Password
1.To run WD Security:
If you have WD Discovery installed and open, you can run WD Security by going to the
▪
Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Security or Start > All Programs >
WD Apps > WD Security.
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Locking and Unlocking the Drive
2.If you have more than one supported device connected to your computer, select the one
with the password that you want to change to display the Edit security settings dialog.
3.On the Edit security settings dialog, select the Change password option to display the
change password dialog.
4.On the change password dialog:
a.Type your current password in the Current Password box.
b.Type your new password in the New Password box, using up to 25 characters.
c.Retype your new password in the Verify Password box.
d.Type a hint to help remember your new password in the Password Hint box.
e.Select or clear the Enable auto unlock for this computer... check box to signify whether
you want the software to remember your new password for the selected drive on
this computer.
f.Click Update Security Settings.
After changing a password, the drive remains unlocked for as long as you continue your
current work session. Then the WD Security software:
Locks the drive when you shut down your computer, disconnect your drive, or your computer
▪
goes into the sleep mode
Requires you to type your password to unlock the drive when you restart your computer or
▪
reconnect your drive, UNLESS you selected the Enable auto unlock for this computer... check box
when you changed your password
Turning Off the Drive Lock Feature
1.To run WD Security:
If you have WD Discovery installed and open, you can run WD Security by going to the
▪
Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Security or Start > All Programs >
WD Apps > WD Security.
2.If you have more than one supported drive connected to your computer, select the one
with the password that you want to remove to display the Edit security settings dialog.
3.On the Edit security settings dialog, the Remove password option is selected by default:
a.Type your password in the Password box.
b.Click Update Security Settings.
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7
Managing and Customizing the Drive
Managing and Customizing the Drive
This chapter includes the following topics:
Checking Drive Health
Safely Disconnecting the Drive
Erasing the Drive
Registering the Drive
Setting the Drive Sleep Timer
The WD Drive Utilities software makes it easy for you to manage and customize your drive
for the best possible performance:
Diagnose—Run diagnostics and status checks to make sure your drive is working
▪
properly.
Sleep Timer—Reduces power to your drive during extended periods of inactivity to
▪
conserve power and extend the life of the drive.
Drive Erase—Erase all of the data on the drive.
▪
About—See the installed software version, check for software updates, and register your
▪
drive to receive free technical support during the warranty period and find out about
product enhancements and price discount opportunities.
Checking Drive Health
The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is
performing well. Run the following tests if you are concerned that your drive is not operating properly:
Drive status check
▪
The drive status check is a failure-prediction function that continuously monitors key internal
performance attributes of the drive. A detected increase in drive temperature, noise, or read/write
errors, for example, can provide an indication that the drive is approaching a serious failure
condition. With advanced warning, you could take precautionary measures, like moving your data
to another drive, before a failure occurs.
The result of a drive status check is a pass or fail evaluation of the drive’s condition.
Quick drive test
▪
Your drive has a built-in Data Lifeguard™ diagnostic utility that tests the drive for error conditions.
The quick drive test checks the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive’s condition.
Complete drive test
▪
The most comprehensive drive diagnostic is the complete drive test. It tests every sector for error
conditions and inserts bad sector markers as required.
It is best to run the drive diagnostics and status checks on a regular basis, before you encounter any
problems with your drive. And, because they are so fast, running the drive status check and the quick
drive test provides a high level of assurance with minimal inconvenience. Then, run all three
whenever you encounter disk error conditions when writing or accessing files.
1.Open the app using WD Discovery:
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Managing and Customizing the Drive
If you have WD Discovery installed and open, you can run WD Security by going to the
▪
Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Security or Start > All Programs >
WD Apps > WD Security.
2.If you have more than one supported drive connected to your computer, select the one
that you want to check.
3.On the Diagnose dialog, click the button for the test that you want to run:
Run Drive Status Check
▪
Run Quick Drive Test
▪
Run Complete Drive Test
▪
Safely Disconnecting the Drive
Windows and Macintosh operating systems have a means for safely disconnecting and
removing the drive without turning off the system:
Windows has a Safely Remove Hardware and Eject Media icon in the system tray which,
▪
when used, ensures that all data is flushed from system cache before device removal.
Mac users can simply drag the drive icon to the trash before disconnecting it.
▪
Due to the exFAT format of the drive, special care should be taken to follow the steps listed
above when disconnecting the drive. Failure to do so may result in data corruption.
Erasing the Drive
Note:
There are two ways to erase your drive, depending on whether it is locked or not:
IF your drive is . . .
Not locked,Want to erase the drive,Using the Drive Erase Function
LockedHave forgotten or lost your
Using the Drive Erase Function
To erase your drive when it is not locked:
1.To run WD Drive Utilities:
Erasing your drive also deletes the WD software and all of the support files and
utilities. You can download these to restore your drive to its original
configuration after erasing it.
AND you . . .THEN see . . .
Using Five Invalid Passwords
password and must erase the drive,
If you have WD Discovery installed and open, you can run WD Drive Utilities by going
▪
to the Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Drive Utilities or Start > All
Programs > WD Apps > WD Drive Utilities.
2.If you have more than one supported device connected to your computer, select the one
that you want to erase.
3.On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog:
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Managing and Customizing the Drive
4.On the drive erase dialog:
a.If you want to change the volume name, type over the name in the Volume Name
box.
b.Read the explanation of the loss of data if you erase your drive. If you want to save
any of the data that is on the drive, back it up to another device before continuing
with the drive erase.
c.Click the I understand... check box to signify that you accept the risk and activate the
Erase Drive button.
d.Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base Answer ID 7 for information
about downloading and restoring the WD software on your drive.
Note:
Erasing your drive also removes your password. If you used a password to protect your
drive, you will need to re-create it after restoring the WD software and disk image. (See
Password Protecting the Drive.)
Using Five Invalid Passwords
When you have forgotten or lost your password, you can erase the drive by entering five invalid
passwords on the Unlock Drive dialog. See With the WD Security or WD Drive Utilities Software.
1.On the Unlock Drive dialog, make five attempts to unlock the drive by:
a.Typing an invalid password in the Password box.
b.Clicking Unlock Drive.
2.Entering the fifth invalid password displays a too many password attempts dialog,
depending on the application you used to open the Unlock Drive dialog:
Using the WD Security or WD Drive Utilities software:
▪
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Managing and Customizing the Drive
3.To erase your drive:
a.If you want to change the volume name, type over the name in the Volume Name
box.
b.Read the explanation about erasing all of the data on the drive and select the
I understand check box to indicate that you accept the risk and activate the Erase
Drive button.
c.Click Erase Drive.
Go to http://support.wdc.com and see Knowledge Base Answer ID 7 for information
about downloading and restoring the WD software on your drive.
Note:
Erasing your drive also removes your password. If you still want to use a password to
protect your drive, you will need to re-create it after restoring the WD software and disk
image. (See Password Protecting the Drive.)
Registering the Drive
WD Discovery software uses your computer’s Internet connection to register your drive. Registering
the drive provides free technical support during the warranty period and keeps you up-to-date on the
latest WD products.
1.Make sure that your computer is connected to the Internet.
2.Click Start > All Programs >WD Discovery to display the WD Discovery screen.
3.If you have more than one supported drive connected to your computer, select the one
that you want to register.
4.Click the Register device button.
5.On the Product Registration screen:
a.Type your first name in the First Name box.
b.Type your last name in the Last Name box.
c.Type your email address in the Email box.
d.Select your location in the Select a country box.
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e.Select or clear the Subscribe to all emails from WD check box to specify whether you
want to receive notifications about software updates, product enhancements, and
price discount opportunities.
f.Click Register device.
Setting the Drive Sleep Timer
The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve
power and minimize long-term wear on the drive.
1.To run WD Drive Utilities:
If you have WD Discovery installed and open, you can run WD Drive Utilities by going
▪
to the Apps tab, finding the application and clicking Open.
Otherwise, you can run an application from the Windows Start menu by clicking Start
▪
> All Programs > WD Discovery > More WD Apps > WD Drive Utilities or Start > All
Programs > WD Apps > WD Drive Utilities.
2.If you have more than one supported device connected to your computer, select the one
that you want to set.
3.Select Settings to display the Sleep Timer dialog:
4.On the Sleep Timer dialog:
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a.Verify or click the Sleep Timer on/off toggle button to the ON position.
b.In the Select Time box, select the inactivity period for turning off the drive.
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8
Managing and Customizing the Software
Managing and Customizing the Software
This chapter includes the following topics:
Checking for Software Updates
Uninstalling the WD Software
Checking for Software Updates
If an update is available, follow the on-screen download and installation instructions:
Software
WD Backup
WD Security
WD Drive Utilities
Procedure
As WD Backup updates are available, a message
1.
appears in the WD Discovery Notifications
section of the Devices screen.
Click the here link to install the update.
2.
As WD Security updates are available, a message
1.
appears in the WD Discovery Notifications
section of the Devices screen.
Click the here link to install the update.
2.
As WD Drive Utilities updates are available, a
1.
message appears in the WD Discovery
Notifications section of the Devices screen.
Click the here link to install the update.
2.
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Uninstalling the WD Software
Use the Windows Add or Remove Programs function to uninstall the WD software from your computer.
1.Go to the Control Panel.
2.Select Programs and Features category; in some versions of Windows, this is called
simply "Programs".
3.Choose the program you want to remove, then click Uninstall.
4.When prompted with an "Are you sure..." question, click Yes.
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9
Reformatting the Drive
Reformatting the Drive
The drive is formatted as a single exFAT partition for compatibility with updated Windows
and Mac operating systems.
This chapter includes the following topics:
Reformatting the Drive
Downloading the WD Software
Reformatting the Drive
Reformatting the drive erases all its contents. If you have already saved
back them up before reformatting it.
Go to http://support.wdc.com and refer to Knowledge Base Answer ID 3865 for information
about reformatting the drive.
See “Troubleshooting” for more information about reformatting a drive.
files on the drive, be sure to
Downloading the WD Software
After you have reformatted your drive, go to http://support.wdc.com and see Knowledge
Base Answer ID 7 for information about downloading the Windows and Mac version of the
WD Apps software.
The WD Backup software is not available for Mac computers.
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10
Troubleshooting
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section or
visit our support website at http://support.wdc.com and search our knowledge base for
more help.
Installing, Partitioning, and Formatting the Drive
How to
Partition, and format a WD drive on Windows (10,
▪
8, 7) and macOS
Convert a macOS GPT partition to an NTFS
▪
partition in Windows 7
Download software, utilities, firmware updates,
▪
and drivers for WD products (from the Downloads
Library)
Format a WD external hard drive in exFAT or
▪
FAT32*
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than
32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the
External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/downloads.aspx?p=34.
Windows users can avoid these size limitations by formatting the drive to exFAT.
For further details, see:
Answer ID 291 at http://support.wdc.com
▪
Article IDs 314463 and # 184006 at https://support.microsoft.com
▪
The appropriate third-party software documentation or support organization
▪
Knowledge Base Answer ID
3865
3647
7
291
Frequently Asked Questions
Why is the drive not recognized under My Computer or
on the computer desktop?
Why won't my computer boot when I connect my USB
drive to the computer before booting?
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If your system has a USB 3.1, USB 3.0 or USB 2.0 PCI
adapter card, be sure that its drivers are installed
before connecting your WD USB 3.0 external storage
product. The drive is not recognized correctly unless
USB 3.1, USB 3.0 or USB 2.0 root hub and host
controller drivers are installed. Contact the adapter
card manufacturer for installation procedures.
Depending on your system configuration, your
computer might try to boot from your WD portable USB
drive. Refer to your system’s motherboard BIOS setting
documentation to disable this feature or visit http://
support.wdc.com and see Knowledge Base answer
ID 1201. For more information about booting from
27
external drives, refer to your system documentation or
contact your system manufacturer.
Troubleshooting
Why is the data transfer rate slow?Your system may be operating at USB 1.1 speeds due
to an incorrect driver installation of the USB 3.1, USB
3.0 or USB 2.0 adapter card or a system that does not
support USB 3.1, USB 3.0 or USB 2.0.
How do I determine whether or not my system
supports USB 3.1, USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact your
USB card manufacturer.
Note:
If your USB 3.1, USB 3.0 or USB 2.0
controller is built in to the system
motherboard, be sure to install the
appropriate chipset support for your
motherboard. Refer to your motherboard or
system manual for more information.
What happens when a USB 3.1, USB 3.0 or USB 2.0
device is plugged into a USB 1.1 port or hub?
USB 3.1, USB 3.0 and USB 2.0 are backwardcompatible with USB 1.1. When connected to a USB
1.1 port or hub, a USB 3.1, USB 3.0 or USB 2.0 device
can transfer data up to 12 Mbps.
If your system includes a PCI Express slot, you can
achieve higher data transfer rates by installing a PCI
Express adapter card. Contact the card manufacturer
for installation procedures and more information.
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11
Compliance and Warranty Information
Compliance and Warranty Information
This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information
GNU General Public License (“GPL”)
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
This device may not cause harmful interference.
▪
This device must accept any interference received, including interference that may cause
▪
undesired operation.
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This device generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio or television reception.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
▪
Increase the separation between the equipment and the receiver.
▪
Connect the equipment into an outlet on a circuit different from that to which the receiver
▪
is connected.
Consult the dealer or an experienced radio/television technician for help.
▪
Any changes or modifications not expressly approved by WD could void your authority to
operate this device.
ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1:
Sûreté d'équipement de technologie de l'information.
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Compliance and Warranty Information
CE Compliance For Europe
Marking by the CE symbol indicates compliance of this system to the applicable Council
Directives of the European Union, including the EMC Directive (2014/30/EU), the Low
Voltage Directive (2014/35/EU), ErP Directive (2009/125/EC), and RoHS Directive
(2011/65/Eu). A “Declaration of Conformity” in accordance with the applicable directives
has been made and is on file at Western Digital Europe.
WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
knowledge base or e-mail support service at http://support.wdc.com. If the answer is not
available or, if you prefer, please contact WD at the applicable telephone number shown in
the front of this document. If you wish to make a claim, you should initially contact the
dealer from whom you originally purchased the Product. If you are unable to contact the
dealer from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective, you will
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be given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your expense.
Authorized returns must be shipped in an approved shipping container, prepaid and insured,
to the address provided with your RMA number. If following receipt of a qualifying claim
under this warranty, WD or the dealer from whom you originally purchased the Product
determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or
replace the Product with an equivalent or better Product or refund the cost of the Product to
you. You are responsible for any expenses associated with a claim under this warranty. The
benefits provided to you under this warranty are in addition to other rights and remedies
available to you under the Australian Competition and Consumer Act or the New Zealand
Consumer Guarantees Act. Your original box and packaging materials should be kept for
storing or shipping your WD product. To conclusively establish the period of warranty, check
the warranty expiration (serial number required) via http://support.wdc.com.
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specification therefor. The term of your limited warranty depends on the country in which
your Product was purchased. The term of your limited warranty is for 3 years in the North,
South and Central America region, 3 years in the Europe, the Middle East and Africa region,
and 3 years in the Asia Pacific region, unless otherwise required by law. The term of your
limited warranty period shall commence on the purchase date appearing on your purchase
receipt. WD may at its discretion make extended warranties available for purchase. WD shall
have no liability for any Product returned if WD determines that the Product was stolen from
WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because
of damage occurring before WD receives the Product, or c) is attributable to misuse,
improper installation, alteration (including removing or obliterating labels and opening or
removing external enclosures, including the mounting frame, unless the product is on the
list of limited user-serviceable products and the specific alteration is within the scope of the
applicable instructions, as found at http://support.wd.com), accident or mishandling while
in the possession of someone other than WD. Subject to the limitations specified above,
your sole and exclusive warranty shall be, during the period of warranty specified above and
at WD’s option, the repair or replacement of the Product with an equivalent or better
Product. The foregoing warranty of WD shall extend to repaired or replaced Products for the
balance of the applicable period of the original warranty or ninety (90) days from the date of
shipment of a repaired or replaced Product, whichever is longer.
The foregoing limited warranty is WD's sole warranty and is applicable only to products sold
as new. The remedies provided herein are in lieu of a) any and all other remedies and
warranties, whether expressed, implied or statutory, including but not limited to, any implied
warranty of merchantability or fitness for a particular purpose, and b) any and all obligations
and liabilities of WD for damages including, but not limited to accidental, consequential, or
special damages, or any financial loss, lost profits or expenses, or lost data arising out of or
in connection with the purchase, use, or performance of the Product, even if WD has been
advised of the possibility of such damages. In the United States, some states do not allow
exclusion or limitations of incidental or consequential damages, so the limitations above
may not apply to you. This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.
Warranty Information (Australia/New Zealand)
Nothing in this warranty modifies or excludes your legal rights under the Australian
Competition and Consumer Act or the New Zealand Consumer Guarantees Act. This
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warranty identifies WD’s preferred approach to resolving warranty claims which is likely to
be quick and simple for all parties.
No other warranties either express or implied by law, including but not limited to those
contained in the Sale of Goods Act, are made with respect to the Product. If you purchased
your Product in New Zealand for the purposes of a business, you acknowledge and agree
that the New Zealand Consumer Guarantees Act does not apply. In Australia, our goods
come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if goods fail to be of acceptable quality and the failure does not amount to a major
failure. What constitutes a major failure is set out in the Australian Consumer Law.
Obtaining Service
WD values your business and always attempts to provide you the very best of service.
Should you encounter any problem, please give us an opportunity to address it before
returning this Product. Most technical support questions can be answered through our
knowledge base or e-mail support service at http://support.wdc.com. If the answer is not
available or, if you prefer, please contact WD at the applicable telephone number shown in
the front of this document. If you wish to make a claim, you should initially contact the
dealer from whom you originally purchased the Product. If you are unable to contact the
dealer from whom you originally purchased the Product, please visit our product support
Web site at http://support.wdc.com for information on how to obtain service or a Return
Material Authorization (RMA). If it is determined that the Product may be defective, you will
be given an RMA number and instructions for Product return. An unauthorized return (i.e.,
one for which an RMA number has not been issued) will be returned to you at your expense.
Authorized returns must be shipped in an approved shipping container, prepaid and insured,
to the address provided with your RMA number. If following receipt of a qualifying claim
under this warranty, WD or the dealer from whom you originally purchased the Product
determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or
replace the Product with an equivalent or better Product or refund the cost of the Product to
you. You are responsible for any expenses associated with a claim under this warranty. The
benefits provided to you under this warranty are in addition to other rights and remedies
available to you under the Australian Competition and Consumer Act or the New Zealand
Consumer Guarantees Act. Your original box and packaging materials should be kept for
storing or shipping your WD product. To conclusively establish the period of warranty, check
the warranty expiration (serial number required) via http://support.wdc.com.
Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specifications. The term of your warranty is 3 years in Australia and New Zealand, unless
otherwise required by law. The term of your warranty period shall commence on the
purchase date appearing on your purchase receipt from an authorized distributor or
authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to
establish the commencement date of this warranty. Warranty service will not be provided
unless the Product is returned to an authorized distributor, authorized reseller or regional
WD return center where the Product was first shipped by WD. WD may at its discretion make
extended warranties available for purchase. WD shall have no liability for any Product
returned if WD determines that the Product was (i) not purchased from an authorized
distributor or authorized reseller, (ii) not used in accordance with WD specifications and
instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage
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occurring before WD receives the Product, or c) is attributable to misuse, improper
installation, alteration (including removing or obliterating labels and opening or removing
external enclosures, including the mounting frame, unless the product is on the list of
limited user-serviceable products and the specific alteration is within the scope of the
applicable instructions, as found at http://support.wdc.com), accident or mishandling while
in the possession of someone other than WD.
PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)
EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,
COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS . SUCH FAILURES
CAN RESULT IN THE LOSS, CORRUPTION, DELETION ALTERATION OF DATA. NOTE THAT YOU
SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA
HOWSOEVER CAUSED, AND FOR BACKING UPAND PROTECTING DATA AGAINST LOSS,
CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA
ON THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL
SERVICE AND TECHNICAL SUPPORT FROM WD.
In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or
household use or consumption, provided it is fair and reasonable to do so, WD limits its
liability to replacement of the Product or supply of equivalent or better Product.
This warranty shall extend to repaired or replaced Products for the balance of the applicable
period of the original warranty or ninety (90) days from the date of shipment of a repaired or
replaced Product, whichever is longer. This warranty is WD’s sole manufacturer’s warranty
and is applicable only to Products sold as new.
GNU General Public License (“GPL”)
Firmware incorporated into this product may include third party copyrighted software
licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL
Software”) and not Western Digital’s End User License Agreement. In accordance with the
GPL, if applicable: 1) the source code for the GPL Software may be downloaded at no charge
from http://support.wdc.com or obtained on CD for a nominal charge from
http://support.wdc.com or by calling Customer Support within three years of the date of
purchase; 2) you may re-use, re-distribute, and modify the GPL Software; 3) with respect
solely to the GPL Software, no warranty is provided, to the extent permitted by applicable
law; and 4) a copy of the GPL is included herewith, may be obtained at http://www.gnu.org,
and may also be found at http://support.wdc.com.
Modification of or tampering with the Software, including but not limited to any Open Source
Software, is solely at your own risk. Western Digital is not responsible for any such
modification or tampering. Western Digital will not support any product in which you have or
have attempted to modify the Software supplied by Western Digital.
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Index
A
Accessories, optional 2
B
Backup
about backing up files 8
procedure 9
Box contents 2
C
CAUTION about
erasing the drive 19
lost passwords 15
China RoHS, environmental compliance 30
Cloud service, configuring 11
Compatibility with operating systems 2
Complete drive test 18
Compliance, regulatory 29
Creating a password 15
D
Diagnose dialog 18
Disconnecting the drive 19
Disk image, downloading 26
Drive
WD, the WD logo, My Book, WD Discovery, WD Backup, WD Security and WD Drive Utilities are registered
trademarks or trademarks of Western Digital Corporation or its affiliates in the U.S. and/or other
countries. All other marks are the property of their respective owners. Picture shown may vary from
actual product. Product specifications subject to change without notice.Apple, Mac, macOS, OS X, and
Time Machine are trademarks of Apple Inc., registered in the U.S. and other countries. Dropbox and the
Dropbox logo are trademarks of Dropbox, Inc. Microsoft and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other countries. As used for transfer
rate or interface, megabyte per second (MB/s) = one million bytes per second, megabit per second
(Mb/s) = one million bits per second, and gigabit per second (Gb/s) = one billion bits per second.