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Westell WMT User Manual

Draft 1 – 07/11/06
MEDIA GATEWAY™(MODEL WMT)
USER GUIDE
Copyright © 2006 Westell, Inc. 030-300417 Rev. A
Draft 1 - 07/11/06
User Guide
TABLE OF CONTENTS
1. PRODUCT DESCRIPTION ..................................................................................................................................4
2. SAFETY INSTRUCTIONS ...................................................................................................................................4
3. CARING FOR YOUR MEDIA GATEWAY.........................................................................................................4
4. REGULATORY INFORMATION ........................................................................................................................5
4.1 FCC Compliance Note...............................................................................................................................5
4.2 Canada Certification Notice..................................................................... Error! Bookmark not defined.
5. NETWORKING REQUIREMENTS .....................................................................................................................7
6. HARDWARE FEATURES.................................................................................................................................... 8
6.1 LED Indicators...........................................................................................................................................8
7. INSTALLING THE HARDWARE........................................................................................................................9
7.1 Installation Requirements ..........................................................................................................................9
7.2 Before you begin........................................................................................................................................9
7.3 Hardware Installations ............................................................................................................................. 10
8. CONFIGURING MEDIA GATEWAY FOR INTERNET CONNECTION........................................................13
8.1 Setting Up an Account Profile .................................................................................................................13
8.2 Establishing a PPP Session ......................................................................................................................18
8.3 Disconnecting a PPP Session...................................................................................................................20
9. SETTING UP MACINTOSH OS X..................................................................................................................... 22
10. SETTING UP ADVANCED CONFIGURATION ..............................................................................................26
11. HOME ..................................................................................................................................................................27
11.1 Adding Account Profiles..........................................................................................................................28
11.2 Editing Account Profiles..........................................................................................................................29
12. STATUS...............................................................................................................................................................31
12.1 Connection Summary...............................................................................................................................31
12.2 About .......................................................................................................................................................32
13. CONFIGURATION .............................................................................................................................................33
13.1 Single Static IP – Single IP Address PassThrough ..................................................................................33
13.2 Service Configuration ..............................................................................................................................38
13.3 Firewall Configuration.............................................................................................................................50
13.4 Wireless Configuration ............................................................................................................................54
13.5 Advanced LAN ........................................................................................................................................ 60
13.6 Advanced WAN....................................................................................................................................... 76
14. SETTING UP ADVANCED SERVICE CONFIGURATION............................................................................. 90
14.1 Port Forwarding Ranges of Ports.............................................................................................................91
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14.2 Adding Port Forwarding Ports .................................................................................................................91
14.3 Port Forwarding Trigger Ports ................................................................................................................. 92
14.4 Adding Local Trigger Ports .....................................................................................................................93
14.5 Static NAT ...............................................................................................................................................94
14.6 Enabling Static NAT................................................................................................................................ 95
14.7 Disabling Static NAT...............................................................................................................................96
15. MAINTENANCE.................................................................................................................................................98
15.1 Backup/Restore........................................................................................................................................98
15.2 Firewall Log.............................................................................................................................................99
15.3 Administrative Password .......................................................................................................................101
15.4 Remote Access.......................................................................................................................................102
15.5 Update Device........................................................................................................................................103
16. TROUBLESHOOTING .....................................................................................................................................108
16.1 System Self Tests...................................................................................................................................108
16.2 Diagnostic Logs .....................................................................................................................................110
16.3 Statistics ................................................................................................................................................. 114
16.4 Wireless Statistics ..................................................................................................................................116
16.5 Status......................................................................................................................................................118
17. NAT SERVICES................................................................................................................................................124
18. TECHNICAL SUPPORT INFORMATION ...................................................................................................... 128
19. PRODUCT SPECIFICATIONS.........................................................................................................................128
20. SOFTWARE LICENSE AGREEMENT............................................................................................................129
21. PUBLICATION INFORMATION.....................................................................................................................131
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1. PRODUCT DESCRIPTION
The Westell® Media Gateway Communications Subsystem provides reliable, high-speed, Internet access to your existing phone line. Installation is easy ... no tools ... no headaches. Simply connect the hardware, apply power, and perform the simple software configuration for the Media Gateway and you are on the Internet.
The Media Gateway is capable of data rates hundreds of times faster than a traditional analog modem. But unlike analog modems, the Media Gateway allows you to use the same phone line for simultaneous voice/fax communications and high-speed Internet access, eliminating the need for dedicated phone lines for voice and data needs. The Media Gateway supports a variety of networking interfaces such as wireless 802.11b/g and Ethernet.
Note: Hereafter, the Westell Media Gateway™ Communications Subsystem will be referred to as “Media Gateway,” “Gateway,” or “Modem.”
2. SAFETY INSTRUCTIONS
Never install any telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
WARNING Risk of electric shock. Voltages up to 140 Vdc (with reference to ground) may be present on telecommunications circuits.
3. CARING FOR YOUR MEDIA GATEWAY
Please follow these guidelines to ensure the best use of your Media Gateway.
x When using Stylus pen (Media Gateway in iobi mode), please be sure to gently tap the components in the LCD
screen to navigate to various Iobi features.
x DO NOT use a pen, pencil or other pointed object on the LCD screen as these items may cause damage to the
screen. Always use the point of the Stylus for tapping on the LCD screen and making selections.
x Warning: DO NOT use an abrasive cleaner on the LCD screen as this will damage the screen. If the LCD
becomes soiled, use a damp, clean cloth moistened with a window-cleaning solution to gently wipe the screen.
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4. REGULATORY INFORMATION
4.1 FCC Compliance Note
(FCC ID: CH8A90WMT-00)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Federal Communication Commission (FCC) Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:
x Reorient or relocate the receiving antenna. x Increase the separation between the equipment and the receiver. x Connect the equipment to a different circuit from that to which the receiver is connected. x Consult the dealer or an experienced radio/TV technician for help.
Modifications made to the product could void the users’ right to operate the equipment.
PART 68 - COMPLIANCE REGISTRATION
This equipment (Model WMT) complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. A label on the bottom of this equipment contains, among other information, the Ringer Equivalence Number (REN) and the product identifier. For products approved after July 23, 2001 the product identifier is in the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g. 03 is a REN of 0.3). The REN is used to determine the number of devices that may be connected to a telephone line. For earlier products, the REN is separately shown on the label. If requested, this number must be provided to the telephone company.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.
This equipment is designated to connect to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. An FCC compliant telephone cord and modular plug is provided with the equipment. See the Installation Information section of this User Guide for details.
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A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instruction for details.
If this terminal equipment (Model WMT) causes harm to the telephone network, the telephone company may request you to disconnect the equipment until the problem is resolved. The telephone company will notify you in advance if temporary discontinuance of service is required. If advance notification is not practical, the telephone company will notify you as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe such action is necessary.
The telephone company may make changes to their facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the modifications necessary to maintain uninterrupted service.
If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this equipment (Model WMT) does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
This equipment cannot be used on public coin phone service provided by the telephone company. Connection of this equipment to party line service is subject to state tariffs.
Media Gateway (Model WMT)
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Media Gateway (Model WMT)
5. NETWORKING REQUIREMENTS
The following system specifications are required for optimum performance of the Media Gateway via 10/100 Base­T Ethernet or Wireless installations.
CONNECTION TYPE
10/100 Base-T
ETHERNET
WIRELESS
IEEE 802.11g
x Pentium x Microsoft® Windows
Macintosh
x 64 MB RAM (128 MB recommended) x 10 MB of free hard drive space x TCP/IP Protocol stack installed x 10/100 Base-T Network Interface Card (NIC) x Computer Operating System CD-ROM on hand x Pentium x Microsoft
Macintosh® OS X installed
x Computer Operating System CD-ROM on hand x Internet Explorer 4.x or Netscape Navigator 4.x or higher x 64 MB RAM (128 MB recommended) x 10 MB of free hard drive space x An available IEEE 802.11b/g PC adapter
MINIMUM SYSTEM REQUIREMENTS
® or equivalent class machines
® (98 SE, ME, NT 4.0, 2000, or XP)
® OS X, or Linux installed
® or equivalent class machines
® Windows® (98 SE, ME, 2000, or XP) or
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Media Gateway (Model WMT)
6. HARDWARE FEATURES
6.1 LED Indicators
This section describes the LED indicators located on the front of the Media Gateway. The LEDs described in this section are used to verify the unit’s operation and status. Refer to the following chart for details on the LEDs.
LED States and Descriptions
LED State Description
Solid Green
OFF
POWER
Solid Red
ETHERNET
(E1/WAN, E2, E3, E4)
WIRELESS
INTERNET
LINE IN USE
NOTE: Safe Boot is reflected when the Power and Internet LED’s are both Red and all other LED’s are off.
Solid Green
OFF
Solid Green
OFF
Solid Green
Solid Red
OFF
Solid Blue
OFF
Media Gateway power is ON. Media Gateway power is OFF. CS POST (Power On Self Test), Failure (not bootable) or Device Malfunction. Note: The Power LED should be red no longer than two seconds after the power on self test passes. Powered device is connected to one or more of the Ethernet ports (includes devices with wake-on LAN capability where slight voltage is supplied to an Ethernet connection). Communication Subsystem power is OFF, no cable or no powered device is connected to the Ethernet ports. Link Established. Media Gateway power is OFF or No Link. IP connected (the Subsystem has a WAN IP address from IPCP or DHCP, or a static IP address is configured. PPP negotiation has successfully completed. Device attempted to become IP connected and failed (no DHCP response, no PPPoE response, PPPoE authentication failed, no IP address from IPCP, etc.). Media Gateway power is OFF, Media Gateway is in Bridge Mode, or an Internet connection is not present. Indicates telephone is in use (off-hook) Indicates telephone is not in use (on-hook)
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7. INSTALLING THE HARDWARE
7.1 Installation Requirements
To install the Media Gateway, you will need the following:
x A Network Interface Card (NIC) installed in your PC, or x An IEEE 802.11b/g adapter
7.2 Before you begin
Make sure that your kit contains the following items:
x Media Gateway Base Unit x Power Supply x RJ-45 Ethernet cable (straight-through) (yellow) x RJ-11 Phone cable x Cordless Handset and Battery x Base Unit Stand x Stylus
x Media Gateway CD-ROM x Quick Start Guide
Media Gateway (Model WMT)
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Media Gateway (Model WMT)
7.3 Hardware Installations
NOTE: If you are using Your Media Gateway in conjunction with an Ethernet Hub or Switch, refer to the manufacturer’s instructions for proper installation and configuration. Westell recommends the use of a surge
suppressor to protect equipment attached to the AC power supply.
7.3.1 Installation via 10/100 Base-T Ethernet
NOTE: Before you connect via 10/100 Base-T, you must have an available Ethernet card installed in your computer. If your Ethernet card does not auto-negotiate, you must set it to half duplex. Refer to the
!
Ethernet card manufacturer’s instructions for installing and configuring your Ethernet card.
1. Connect the yellow Ethernet cable from the Ethernet (E2, E3, or E4) jacks marked on the rear panel of the base unit to the Ethernet port on your computer. Repeat this step to connect up to two additional PCs to the Media Gateway.
NOTE: You may connect to any of the three Ethernet (E2, E3, or E4) jacks on the rear panel of the Media Gateway base unit as they serve as an Ethernet switch.
2. Connect the DC 12V power supply cord to the power connector marked 12V AC~ on the rear panel of the base unit. Plug the other end of the power supply into an AC wall socket, and then turn on the power switch (if it is not already turned on).
3. Check to see if the Power LED is solid green. If the Power LED is solid green, the base unit is powered up.
4. Check to see if the Ethernet LED on the base unit is solid green. Solid green indicates that the Ethernet interface
is functioning properly.
5. After you have completed section 8 of this document and established an Internet connection, the Internet LED will be solid green. If this LED is not solid green, please refer to your ISP’s instructions for establishing an Internet connection or to section 6.1 (LED Indicators) of this document for information on the LEDs.
Congratulations! You have completed the Ethernet hardware installation. Proceed to section 8 to configure your Media Gateway for an Internet connection.
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Media Gateway (Model WMT)
7.3.2 Connecting PCs via Wireless
IMPORTANT: If you are connecting to your Media Gateway via a wireless network adapter, the SSID must be the
same for both the Media Gateway and your PC’s wireless network adapter. The default SSID for Media Gateway is the serial number of the unit (located below the bar code on the bottom of the unit and also on the Westell shipping carton). Locate and run the utility software provided with your PC’s Wireless network adapter and enter the SSID value. The PC’s wireless network adapter must be configured with the SSID (in order to communicate with the Media Gateway) before you begin the account setup and configuration procedures. Later, for privacy, you can change the SSID by following the procedures outlined in section 13.4 (Wireless Configuration).
NOTE: Client PCs can use any Wireless Fidelity (Wi-Fi) 802.11b/g certified card to communicate with the Media Gateway. The Wireless card and Media Gateway must use the same Wired Equivalent Privacy (WEP) security code type. The factory default for WEP is DISABLED. If you enable WEP, you must ensure the network setting for your wireless adapter is set to “Must Use Shared Key for WEP” or “Open Wi-Fi.” You must ensure that your PC’s Wi-Fi adapter is configured properly for whichever network setting you use. You can access the settings in the advanced properties of the wireless network adapter.
To network Media Gateway using a wireless installation, you will need to confirm the following:
1. Ensure that an 802.11b/gwireless network adapter has been installed in the PC on your wireless network.
2. Install the appropriate drivers for your Wireless IEEE802.11b or IEEE802.11g adapter used with your PC.
3. Connect the DC 12V power supply cord to the power connector marked 12V AC~ on the rear panel of the base
unit. Plug the other end of the power supply into an AC wall socket, and then turn on the power switch (if it is not already turned on).
4. Check to see if the Power LED is solid green. If the Power LED is solid green, the base unit is powered up.
5. Check to see if the Wireless LED is solid Green. This means that the Wireless interface is functioning properly.
6. After you have completed section 8 of this document and established an Internet connection, the Internet LED
will be solid green. If this LED is not solid green, please refer to your ISP’s instructions for establishing an Internet connection or to section 6.1 (LED Indicators) of this document for information on the LEDs.
NOTE: After you have initially connected Media Gateway using a wireless installation, you can network the Media Gateway to additional computers in your home or office by completing steps 1 and 2 in this section for each PC that you want on your wireless network.
Congratulations! You have completed the Wireless installation for the Media Gateway. You must now go to section 8 to configure Media Gateway for an Internet connection.
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Media Gateway (Model WMT)
7.3.3 Ethernet and Wireless Combination Installation
Media Gateway supports simultaneous use of 10/100 Base-T Ethernet and Wireless configurations. The following instructions explain how to install Media Gateway for simultaneous use of Ethernet and Wireless ports.
NOTE: Refer to section 7.3.1 and 7.3.2 for instructions on hardware installation via Ethernet and Wireless connections, respectively.
1. Ensure that an 802.11b/g wireless network adapter has been installed in the PC on your wireless network.
2. Install the appropriate drivers for your Wireless IEEE802.11b or IEEE802.11g adapter used with your PC.
3. Connect the yellow Ethernet cable from the Ethernet (E2, E3, or E4) jack marked base unit to the Ethernet port on your computer. Repeat this step to connect up to two additional PCs to the base unit.
NOTE: You may connect to any of the three Ethernet (E2, E3, or E4) jacks on the rear panel of the Media Gateway base unit as they serve as an Ethernet switch.
4. Connect the DC 12V power supply cord to the power connector marked 12V AC~ on the rear panel of the base unit. Plug the other end of the power supply into an AC wall socket, and then turn on the power switch (if is it not already turned on).
on the rear panel of the
5. Check to see if the Power LED is solid green. If the Power LED is solid green, the base unit is powered up.
6. Check to see if the Ethernet LED is solid green. Solid green indicates the Ethernet interface is functioning properly.
7. Check to see if the Wireless LED is solid Green. This means that the Wireless interface is functioning properly.
8. After you have completed section 8 of this document and established an Internet connection, the Internet LED will be solid green. If this LED is not solid green, please refer to your ISP’s instructions for establishing an Internet connection or to section 6.1 (LED Indicators) of this document for information on the LEDs.
NOTE: After you have initially connected Media Gateway using a wireless installation, you can network Media Gateway to additional computers in your home or office by completing steps 1 and 2 in this section for each PC that you want on your wireless network.
Congratulations! You have completed the simultaneous hardware (Ethernet and Wireless) installation. You must now go to section 8 to configure Media Gateway for an Internet connection.
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Media Gateway (Model WMT)
8. CONFIGURING MEDIA GATEWAY FOR INTERNET CONNECTION
To browse the Internet using your Media Gateway, you must set up your account profile and establish a PPP session with your ISP.
NOTE: The PPPoE protocol is often used to establish an Internet connection. However, if your Internet service provider does not support PPPoE, please refer to your service provider’s instructions for establishing an Internet connection. If you are using PPPoE to establish your Internet connection, please following the instructions provided in this section.
8.1 Setting Up an Account Profile
After you complete the hardware connection for your Media Gateway, power up the unit. Next, bring up your computer’s Web browser and type http://192.168.1.254 in the browser’s address window, and then press Enter on your keyboard. The Getting Started screen will appear. Click on next to continue.
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If you clicked on Next, the following screen will be displayed. This screen will allow you to set up your account profile.
NOTE: Before you set up your account profile, you must obtain your Account ID, Account Password, and VPI/VCI values from your ISP. You will use this information when you set up your account parameters. If you are at a screen and need help, click on the Help button to learn more about the screen, or see section Error! Reference source not found. (Help) for additional information on the help messages.
Media Gateway (Model WMT)
Type in your account parameters. (Account parameters are required before connecting to the Internet.) Account Parameters include:
Ɣ Connection Name-the Connection Name is a word or phrase that you use to identify your account. (You may enter up 64 characters in this field.)
Ɣ Account ID-the Account ID is provided by your ISP. (You may enter up 255 characters in this field.)
Ɣ Account Password-the Account Password is provided by your ISP. (You may enter up 255 characters in this field.)
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Media Gateway (Model WMT)
When you enter your account parameters at the User Name screen, they will be displayed as shown in the screen below. Click next if you want your account parameters to take effect. Click on reset if you do not want the account parameters that you entered to take effect or if you want to re-enter the parameters.
Enter the VPI and VCI values (0 for VPI and 35 for VCI default) you obtained from your ISP. Click on next.
NOTE: The VPI/VCI screen will come pre­configured and it will be displayed here. Do not change any values in this screen. Click next to go to the PROTOCOL screen.
VPI = 0 VCI = 35
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Select the Protocol type that you obtained from your ISP. Click on next.
NOTE: The PROTOCOL screen will come pre-configured and it will be displayed here. Click next to go to the SET-UP COMPLETE screen.
When the SET-UP COMPLETE screen appears, you have successfully completed your Account Profile setup. Click on done.
Media Gateway (Model WMT)
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If you changed the VPI/VCI settings and clicked on done in the SET-UP COMPLETE screen, the following screen will appear. Click on OK.
NOTE: The following pop-up will appear only if you have changed the VPI, VCI, or Protocol values in the preceding screens. If you did not change any of these values, this pop-up screen will not appear and Media Gateway will not be reset. If the Media Gateway’s connection setting is set to “Always On” and you have changed any of these values, Media Gateway will reset automatically. For instructions on editing your connection settings, see section 11.2.
If you clicked on OK, the following screen will be displayed. Media Gateway will be reset and the new configuration will take effect.
Media Gateway (Model WMT)
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Media Gateway (Model WMT)
8.2 Establishing a PPP Session
View the PPP Status at the Home page. If the PPP Status displays DOWN, click the Connect button to establish a PPP session.
NOTE: Whenever the PPP Status displays DOWN, you do not have a PPP session established. If the Media Gateway’s connection setting is set to “Always On” or “On Demand,” after a brief delay the PPP session will be established automatically and the PPP Status will display UP. If the connection setting is set to “Manual,” you must click on the Connect button to establish a PPP session. Once the PPP session has been established (PPP Status displays UP), you may proceed with the Media Gateway’s configuration. Section 11.2 provides instructions on editing the connection settings. (Refer to the ‘Edit My Connection’ screen.) The Media Gateway’s factory default connection setting is “Manual.”
If you click the Connect button, the following screen will appear briefly. The PPP Status in the Connection
Overview window allows you to view the state of your Media Gateway connection. When the PPP Status displays Connecting…, this means that you are establishing a PPP session.
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