Westell WIRESPEED DUAL CONNECT MODEM User Manual

IRESPEED

UAL CONNECT

ODEM

SER GUIDE

November 2002

User Guide

CONTENTS

WireSpeed Dual Connect Modem

1. Product Description ........................................................................................................................................1

2. Safety Instructions........................................................................................................................................... 1

3. Regulatory Information ................................................................................................................................... 2

4. System Requirements......................................................................................................................................4

5. Hardware Features...........................................................................................................................................5

6. Macintosh OS X..............................................................................................................................................7

7. Basic Mode Operation...................................................................................................................................11

8. Expert Mode.................................................................................................................................................. 28

9. Product Specifications................................................................................................................................... 67

10. Software License Agreement ........................................................................................................................68

11. Publication Information.................................................................................................................................69

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November 2002

User Guide

1. PRODUCT DESCRIPTION

Westell’s WireSpeed office phone line. Your ADSL connection ends the hassles of dial-up modems and busy signals. Installation is easy ... no tools ... no headaches. Simply plug the Dual Connect Modem into the 10/100 Base-T or USB port of your PC, apply power, perform the simple software configuration, and connect your ADSL phone line to the Dual Connect Modem.

This Modem is capable of data rates hundreds of times faster than a traditional analog modem. But unlike analog modems, Westell’s WireSpeed voice/fax communications and high-speed Internet access, eliminating the need for dedicated phone lines for voice and data needs. The Plug and Play feature means that no user configuration is required.

2. SAFETY INSTRUCTIONS

Never install any telephone wiring during a lightning storm.

WireSpeed Dual Connect Modem

™

Dual Connect Modem adds reliable, high-speed, Internet access to your existing home or

™

Dual Connect Modem allows you to use the same phone line for simultaneous

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

WARNING

Risk of electric shock. Voltages up to 140 Vdc (with reference to ground) may be present on telecommunications circuits.

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User Guide

3. REGULATORY INFORMATION

3.1 FCC Compliance Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the Federal Communication Commission (FCC) Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment to a different circuit from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This equipment (Dual Connect Modem) complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. A label on the bottom of this equipment contains, among other information, the Federal Communication Commission (FCC) registration number, the Ringer Equivalence Number (REN), and the product identifier. For products approved after July 23, 2001 the product identifier is in the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g. 03 is a REN of 0.3). The REN is used to determine the number of devices that may be connected to a telephone line. For earlier products, the REN is separately shown on the label. If requested, this number must be provided to the telephone company.

Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but no all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company

This equipment is designated to connect to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. An FCC compliant telephone cord and modular plug is provided with the equipment. See the Installation Information section of this User Guide for details.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instruction for details.

If this terminal equipment (Dual Connect Modem) causes harm to the telephone network, the telephone company may request you to disconnect the equipment until the problem is resolved. The telephone company will notify you in advance if temporary discontinuance of service is required. If advance notification is not practical, the telephone company will notify you as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe such action is necessary.

If you experience trouble with this equipment (Dual Connect Modem), do not try to repair the equipment yourself. The equipment cannot be repaired in the field and must be returned to the Westell, Inc. Contact Westell Technical Support at telephone no. (630) 375-4500 for instructions on product return.

WireSpeed Dual Connect Modem

PART 68 - COMPLIANCE REGISTRATION

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The telephone company may make changes to their facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the modifications necessary to maintain uninterrupted service.

If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of this equipment (Dual Connect Modem) does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

This equipment cannot be used on public coin phone service provided by the telephone company. Connection of this equipment to party line service is subject to state tariffs.

3.2 Canada Certification Notice

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operations and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The department does not guarantee the equipment will operate to the user’s satisfaction.

This equipment meets the applicable Industry Canada Terminal Equipment Technical Specification. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specification were met. It does not imply that Industry Canada approved the equipment. The Ringer Equivalence Number (REN) is 0.0. The Ringer Equivalence Number that is assigned to each piece of terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local Telecommunication Company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Connection to a party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.

If you experience trouble with this equipment (Dual Connect Modem), do not try to repair the equipment yourself. The equipment cannot be repaired in the field and must be returned to the manufacturer. Repairs to certified equipment should be coordinated by a representative, and designated by the supplier. Contact Westell Technical Support at telephone no. (630) 375-4500 for instructions on product return.

The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

Users should ensure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal, metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

WireSpeed Dual Connect Modem

Users should not attempt to make such connections themselves, but should contact the appropriate electrical inspection authority, or electrician, as appropriate.

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CAUTION

User Guide

4. SYSTEM REQUIREMENTS

4.1 Minimum System Requirements for 10/100 Base-T/Ethernet Installation

The following system specifications are required for optimum performance of the Dual Connect Modem via 10/100 Base-T installation:

• Pentium

• Microsoft

• Computer Operating System CD-ROM on hand

• 32 MB RAM

• 10 MB of free hard drive space

• TCP/IP Protocol stack installed

• 10/100 Base-T Network Interface Card (NIC)

4.2 Minimum System Requirements for USB Installation

The following system specifications are required for optimum performance of the Dual Connect Modem via USB installation:

• Pentium

• Microsoft

• Computer Operating System CD-ROM on hand

• Internet Explorer 4.x or Netscape Navigator 4.x or higher

• 32 MB RAM

• 10 MB of free hard drive space

• USB Version 1.0 or 1.1 compliant bus

• An available USB Port

or equivalent and above class machines, Macintosh

Windows® 95, 98, NT 4.0, 2000, or XP

or equivalent and above class machines

Windows® 98, ME, 2000, or XP installed

WireSpeed Dual Connect Modem

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5. HARDWARE FEATURES

5.1 LED Indicators

The LED indicators are used to verify the unit’s operation and status. LED states are described in Table 1.

LED State Description

POWER

READY

ETHERNET

USB

Table 1. LED States and Descriptions

Solid Green

No Light

Slow Flashing Green

Moderate Flashing Green

Solid Green

Steady Red (less than 20 sec.)

Flashing Yellow

Solid Yellow

No Light

Solid Green

Flashing Green

No Light

Solid Green

Flashing Green

No Light

WireSpeed Dual Connect Modem

Power ON No Power Power ON and waiting for carrier detect signal (1 flash/sec) Power ON and attempting synchronization (2 flashes/sec) Power ON and synchronized with ADSL line card Hardware power-up in process Modem failed self-diagnostics Modem is in safe boot mode No Power Ethernet link established Transmit or Receive Activity No link established USB link established Transmit or Receive Activity No USB link established

5.2 Cable Connectors

The following items are located on the rear panel of the Modem. See Figure 1. Tables 2 through 5 list the connector types and pinout designations.

• DSL Connector (RJ-11)

• USB Connector

• Power Connector (Barrel)

• Reset Switch (push button)

• Ethernet Connector (RJ-45)

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DSL

Connector

Figure 1. Dual Connect Modem Rear Panel

USB

Connector

Power

Reset

Switch

Ethernet

Connector

User Guide

WireSpeed Dual Connect Modem

Table 2. Connector Descriptions

SYMBOL

∼

12V

AME

DSL 6-pin RJ-11 modular jack

USB 4-pin USB Series B connector Connects the USB device to the PC.

YPE

Connects to an ADSL-equipped telephone jack or DSL connection of a POTS splitter.

UNCTION

Power Barrel connector Power source.

Ethernet 8-pin (RJ-45) modular jack Connects the Ethernet device to the PC.

Table 3. DSL Pinouts

Pinout Description

1, 2, 5, 6 Not Used

3 DSL Tip 4 DSL Ring

Table 4. USB Series B Connector Pinouts

Pin Name Description Cable Color

1 VBUS/Vcc 5 Vdc Red 2 D – Data – White 3 D + Data + Green 4 GND Ground Black

Table 5. Ethernet Pinouts

Pinout Description

1 Rx+ 2 Rx3 Tx+

4,5,7,8 Not Used

6 Tx-

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User Guide

6. MACINTOSH OS X

This section provides instructions on how to use Macintosh Operating System 10 with the Westell WireSpeed Dual Connect Modem. Follow the instructions in this section to create a new network configuration for Macintosh OS X.

Open the System Preference Screen

After you have connected the Westell Dual Connect Modem to the Ethernet port of your Macintosh, the screen below will appear. Click on the “Apple” icon in the upper right corner of the screen and select System Preferences.

WireSpeed Dual Connect Modem

Note: The USB installation will not function for Macintosh Computers. Macintosh computers must use the Modem’s Ethernet installation.

Choose the Network Preferences

After selecting System Preferences…, from the previous screen, the System Preferences screen will be displayed. From the System Preferences screen, click on the Network icon.

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User Guide

Create a New Location

After selecting the Network icon at the System Preferences screen, the Network screen will be displayed. Select New Location from the Location field.

WireSpeed Dual Connect Modem

Name the New Location

After selecting New Location from the Network screen, the following screen will be displayed. In the field labeled Name your new location:, change the text from “Untitled” to “Westell.” Click OK.

Select the Ethernet Configuration

After clicking OK in the previous step, the Network screen will be displayed. The Network screen shows the settings for the newly created location. From the Configure field in the Network screen, select Built-in Ethernet. Click Save.

Note: Default settings for the Built-in Ethernet configuration are sufficient to operate the Dual Connect Modem.

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User Guide

WireSpeed Dual Connect Modem

Check the IP Connection

To verify that the computer is communicating with the Modem, follow the instructions below.

1. Go to the “Apple” icon in the upper right corner of the screen and select System Preferences.

2. From the System Preferences screen, click on the Network icon. The Network screen will be displayed.

3. From the Configure field in the Network screen, select Built-in Ethernet.

4. View the IP address field. An IP address that begins with 192.168.1 should be displayed. (NOTE: The DHCP server provides an IP address.) If the IP address is not displayed, check the Modem’s wiring connection to the PC.

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User Guide

Create a User Account

In your Internet Explorer web browser address window, type Http://launchmodem/ or Http://192.168.1.254. Press enter on your keyboard.

WireSpeed Dual Connect Modem

http://launchmodem/

The Getting Started screen will be displayed. You may now begin your Easy Login. Refer to section 7.1 of this User Guide for detailed instructions.

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7. BASIC MODE OPERATION

This section details the Basic Mode operation of your Dual Connect Modem for quick and easy access to the Internet.

7.1 Easy Login

The following screen will appear when you click on the Easy Login menu button.

WireSpeed Dual Connect Modem

The Easy Login page allows you to log in to your BellSouth an Internet connection. Note: Before you can login into your account, you must obtain your User ID and Password from your Internet service provider.

After installing the Dual Connect Modem, bring up your Web browser and type http://launchmodem in the browser’s address window. Press Enter on your keyboard, and the Easy Login screen will appear. Type in your User ID and Password information. (User ID and Password information is required before you connect to the Internet.) At the Confirm Password field, type the identical value that you entered in the Password field. You are now ready to connect to the Internet. Click the connect button.

User ID

Password Confirm Password

The User ID is provided by your Internet service provider. An example of the user name is username@bellsouth.net. The Password is provided by your Internet service provider. The identical value that you typed in the Password field.

FastAccess® Internet Service account and establish

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User Guide

If your connection succeeds, the You Are Connected screen will appear. This screens display a message that you have successfully set up your BellSouth Services home page.

NOTE: If your connection fails, refer to the section 7.2 Connection Failures to troubleshoot the problem and establish a connection.

WireSpeed Dual Connect Modem

FastAccess® DSL connection. Click here to go to BellSouth Internet

OTE: Diagnostic and Remote Access menu options will not be available if you are in Bridge mode.

Congratulations!

You have successfully set up your BellSouth® FastAccess® DSL connection. You are now connected to the Internet. Click

here to go to the BellSouth Internet Services home page.

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7.2 Connection Failures

If your login failed, the following screen will appear. Check the values that you entered into the User ID and Password fields. If you have checked the value in each field and are still unable to establish a connection, contact

the BellSouth help desk at 1-888-321-2DSL (2375).

WireSpeed Dual Connect Modem

The following screen will appear if the value in your Confirm Password field is not identical to the value in your Password field. The Password and Confirm Password fields must contain identical values in order to establish a successful login. If you have checked the value in each field and are still unable to establish a connection, contact the BellSouth help desk at 1-888-321-2DSL (2375).

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If your DSL connection is down, the following screen will appear.

• Check that the phone line is securely connected to your FastAccess modem.

• Check that the ready light on the front of your FastAccess modem is green and not blinking.

• Check that filters have been installed on all phone jacks that have telephone devices connected to them.

If the problem persists, contact the BellSouth help desk at 1-888-321-2DSL (2375).

WireSpeed Dual Connect Modem

If the ATM connection is down, the following screen will appear. Contact the BellSouth help desk at 1-888-3212DSL (2375).

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User Guide

If you cannot connect to your target Internet Service Provider, the following screen will appear. Contact the BellSouth help desk at 1-888-321-2DSL (2375).

WireSpeed Dual Connect Modem

7.3 Home

The following screen will appear when you click on the Home menu button.

NOTE: User ID, IP Address, IP Gateway, Primary DNS, and Secondary DNS settings will not be displayed if you are in Bridge mode.

These settings will not be displayed if you are in Bridge mode.

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The home page displays basic statistics on the Dual Connect Modem, the ADSL connection, and the LAN connection.

DSL

Connection

User ID IP Address IP Gateway Primary DNS Secondary DNS

Modem Name Model Serial Software Version MAC Address Warranty Date

Modem IP Address Ethernet

USB

The Restart Connection button should be utilized if you become disconnected from the Internet. When this happens, click Restart Connection. If your connection is successful, the Home page screen will be redisplayed. If your connection is not successful, the Easy Login page will appear along with a message that displays details of the failed connection. Refer to section 7.1 Easy Login for more information.

WireSpeed Dual Connect Modem

Connection Info.

Up = DSL connection established Down = No DSL connection established Up = PPPoE session established Down = No PPPoE session established

Displays current User ID (provided by your Internet Service Provider) Displays the IP network address that your modem is on Displays the modem IP Gateway address Provided by your Service Provider Provided by your Service Provider

Modem Info.

Name of the Modem Model Number of the Modem Serial Number of the Modem Current Software Version Modem MAC address Warranty Date of the Modem

Local Network

Displays the local IP network address that your modem is on

connected = Modem is connected to the PC via Ethernet not connected = Modem is not connected locked = Modem is connected to the PC via USB connected = Modem is connected to the PC via USB not connected = Modem is not connected locked = Modem is connected to the PC via Ethernet

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7.4 Diagnostics

The following screen will appear if you click the Diagnostics menu button.

NOTE: The Diagnostics menu options will not be available if you are in Bridge mode.

WireSpeed Dual Connect Modem

The Diagnostics page allows you to perform simple diagnostics on the Dual Connect Modem. If you want to run the full set of diagnostics on the Dual Connect Modem, click on run full diagnostics. The progress window will display “Testing in progress…” until tests are complete.

Once complete, the screen will refresh and the results will be displayed in the Diagnostics fields. If there is a failure, the Diagnostics field will also display the details of the failed connection. Refer to section 7.1 Easy Login for more information.

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DSL

ATM

Ethernet

PPPoE

Authentication

To perform an IP test, click on the test button that is adjacent to the test that you wish to run.

Portal Mail Server Other

Progress Window

The following screen displays an example Portal test. The progress window will display the progress of the test. If there is a failure, the Diagnostics field will display the following message:

WireSpeed Dual Connect Modem

Diagnostic Results

pass = DSL connection established fail = No DSL connection established pass = ATM cells have been received over the PVC fail = No ATM cells have been received over the PVC pass = Ethernet frames have been received fail = No Ethernet frames have been received pass = PADO has been received fail = No PADO has been received pass = Username/Password has been accepted fail = Username/Password has not been accepted pass = Ping to www.fastaccess.com was successful fail = Ping to www.fastaccess.com was not successful

IP Tests

Test will ping www.fastaccess.com portal Test will ping mail.bellsouth.net Test will allow you to ping a specific ULR or IP address of your choice

Progress Window

Displays the progress of the test being performed

Cannot access the specified URL or Web Address. Please try a different address by using the dialog box marked Other and click the test button. If the problem persists, go to the Home menu button and press the restart connection button. After the connection restarts, return to the Diagnostics page and try the test again. If the problem persists, contact the BellSouth help desk at 1-888-321-2DSL (2375).

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The following screen displays an example Mail Server test. The progress window will display the progress of the test. If there is a failure, the Diagnostics field will display the following message:

WireSpeed Dual Connect Modem

The following screen displays an example Other test. Note: If the Other field is blank when the test button is clicked, the progress window will state that there is no IP address or URL to test.

The progress window will display the progress of the test. If there is a failure, the Diagnostics field will display the following message:

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User Guide

7.5 Remote Access

The following screen will appear if you click on the Remote Access menu button. Note: The Remote Access menu button will only appear after you have successfully established a connection to the Internet. The Remote Access page allows you enter a password and enable remote access.

To enable Remote Access, type in a password and click the enable remote access button. Note: The password should be at least 4 characters long and should not exceed 32 characters. Do not type a blank space or asterisks in the Password field. The password is also case sensitive.

NOTE: The Remote Access menu option will not be available if you are in Bridge mode.

WireSpeed Dual Connect Modem

User Name Password URL Address

The following screen displays a message that the remote access is currently enabled. After 20 minutes of inactivity, or on reboot, remote access will be automatically disabled. To disable remote access, click on the disable remote access button.

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Displays your current User Name (Static field) Field for entering your password Displays the IP address of the remote management gateway.

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Westell WIRESPEED DUAL CONNECT MODEM User Manual

Specifications and Main Features

Frequently Asked Questions

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