8.4Turning On the Handset ...........................................................................................................................15
8.5Parking the Handset on the Base ..............................................................................................................16
8.6Using the Handset Belt Clip ..................................................................................................................... 16
9.REGISTERING THE HANDSET TO THE Verizon One BASE ......................................................................17
10.VERIZON ONE HANDSET CONTROLS........................................................................................................18
10.1Handset Control Buttons ..........................................................................................................................18
10.2Handset Activity LED ..............................................................................................................................19
11.2No New Calls ...........................................................................................................................................20
11.3Twelve New Calls ....................................................................................................................................21
11.5Fifteen New Calls, No Messages Waiting, Line In use............................................................................21
11.6Fifteen New Calls, Messages Waiting, Line In use.................................................................................. 21
12.USING THE Verizon One MAIN MENU..........................................................................................................22
12.1Accessing Handset Main Menu................................................................................................................22
12.2Registration Menu ....................................................................................................................................23
12.3Date and Time Menu ................................................................................................................................24
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Handset Name Menu ................................................................................................................................25
12.6Incoming Calls Menu ...............................................................................................................................27
13.USING THE PHONEBOOK MENU.................................................................................................................33
13.1Accessing the Phonebook.........................................................................................................................33
13.2Adding a New Name ................................................................................................................................34
13.6Edit a Phone Entry.................................................................................................................................... 37
14.2Call Transfer Functions ............................................................................................................................44
15.7Out of Range Detection ............................................................................................................................ 53
17.VERIZON ONE BASE UNIT CONTROLS......................................................................................................55
17.1Base Unit Speakerphone Control Buttons ................................................................................................55
17.2Base Unit Activity LED ...........................................................................................................................56
18.VERIZON ONE BASE UNIT OPERATIONS..................................................................................................57
18.1Base Unit, Stylus and LCD.......................................................................................................................57
18.2Making and Ending Calls .........................................................................................................................57
18.4Transferring Calls from the Base to the Handset......................................................................................58
18.5Transferring Calls from the Handset to the Base......................................................................................58
18.6Paging from the Base................................................................................................................................58
18.7Adjusting the Volume...............................................................................................................................58
18.8Using the Mute Button .............................................................................................................................58
18.9Using the Hold Button.............................................................................................................................. 58
18.10Using the Menu and Address Book Buttons............................................................................................58
19.TECHNICAL SUPPORT INFORMATION ......................................................................................................59
The Verizon One is an integrated communications platform that combines your telephone, data networking and
Internet services into one simple device.
This User’s Guide explains how to use the telephone features of your new Verizon One when operating the
telephone in what is called “Stand Alone” mode. Your Verizon One has been designed to operate in two different
modes: Stand Alone and iobi.
The default mode of operation is iobi. When iobi services are not available because either your DSL Line has not
been provisioned or for other network reasons, your Verizon One will revert to Stand Alone mode. In Stand Alone
mode, your Verizon One telephone system will work as a standard cordless telephone as explained in this document.
For details on operating your Verizon One in iobi mode, please refer to Verizon’s iobi user manual. The remainder
of this document will only address using your Verizon One telephone system in Stand Alone mode.
Hereafter, the Verizon One Telephone Subsystem will be referred to as “Verizon One,” “Base Unit,” or “Handset.”
2. CONVENTIONS USED IN THIS DOCUMENT
LCD screens – The screens displayed in this document are meant to provide a visual representation of Verizon
One’s Handset and Base functionality. The actual data displayed in your LCD screens may differ slightly from
the data displayed in the screens of this document.
Lucy – Refers to the name assigned to an additional Handset registered to the Verizon One Base Unit. This
name was used to explain the Intercom and Call Transfer Functions discussed in section 14 of this document.
Note – Refers to outlined information that provides additional details about a feature or function.
On-hook – Refers to the condition when either the Base Unit or a Handset is not active in requesting a dial tone
or placing a call.
Off-hook – Refers to the condition when either the Base Unit or Handset is active in requesting dial tone or is
engaged in a call.
Pointer – Refers to the pointer symbol ► used to select items in the LCD screens.
Screen – Refers to either the Handset’s or the Base Unit’s Liquid Crystal Display (LCD).
Words enclosed in symbols < > represent physical buttons that you can press with your finger. These are
located on the face of the Handset and the Base Unit.
Words enclosed in brackets [ ] represent soft key functions accessible/selectable through the Handset’s and
Base Unit’s LCD screens.
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3. SAFETY INSTRUCTIONS
3.1 Telephone Safety Instructions
Please save these important safety instructions.
Always disconnect all telecommunications network conductors prior to servicing the unit.
Do not use a telephone to report a gas leak in the vicinity of the leak. (Move away from the gas leak before
using a telephone.)
Never install any telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
Never touch non-insulated telephone wires or terminals unless the telephone line has been disconnected at
the network interface.
Use caution when installing or modifying telephone lines.
IMPORTANT: In the event of a loss of electricity to your home/office, your Verizon One telephone system will not
operate. For this reason, it is recommended that you have at least one standard telephone in your home/office for use
in case of an emergency.
WARNING
Risk of electric shock. Voltages up to 140 Vdc (with reference to
ground) may be present on telecommunications circuits.
3.2 Battery Safety Instructions
Use only the battery that was provided with your Verizon One kit, or an authorized replacement
recommended by the manufacturer.
Do not puncture the battery. The battery contains toxic materials that could be released if mishandled,
resulting in injury.
Keep batteries and other potentially hazardous devices out of the reach of children.
Never dispose of batteries in fire, which could result in explosion.
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5. GETTING TO KNOW YOUR VERIZON ONE SYSTEM
The Verizon One Telephone Subsystem can function in two modes: Standalone mode and iobi mode. In
Standalone mode, Verizon One functions as a standard cordless telephone/speaker device that can be used
in your home or office. In iobi mode, Verizon One provides a variety of voice and data network services
that can be delivered through your broadband connection to Verizon’s network.
If you are using Verizon One in iobi mode, you will perform most of your interactions through the Base
Unit’s LCD touch screen. A stylus pen is provided with the Base and, by using the stylus, you can gently
tap the components in the LCD screen and navigate to various Iobi features. The Stylus, which is included
with your Verizon One kit, is stored in the stylus holder located on the right side of the Verizon One base.
The default mode of operation is iobi. When iobi services are not available because either your DSL Line
has not been provisioned or for other network reasons, your Verizon One will revert to Stand Alone mode.
In Stand Alone mode, your Verizon One telephone system will work as a standard cordless telephone as
explained in this document.
For details on operating your Verizon One in iobi mode, please refer to Verizon’s iobi user manual. The
remainder of this document will only address using your Verizon One telephone system in Stand Alone
mode.
5.1 Caring for Your Verizon One
Please follow these guidelines to ensure the best use of your Verizon One.
• When using Stylus pen (Verizon One in iobi mode), please be sure to gently tap the components in the
LCD screen to navigate to various Iobi features.
• DO NOT use a pen, pencil or other pointed object on the LCD screen as these items may cause
damage to the screen. Always use the point of the Stylus for tapping on the LCD screen and making
selections.
• Warning: DO NOT use an abrasive cleaner on the LCD screen as this will damage the screen. If the
LCD becomes soiled, use a damp, clean cloth moistened with a window-cleaning solution to
gently wipe the screen.
5.2 Base Unit Telephone Features
The following features are provided in the Verizon One Base Unit. An in-depth discussion of functions will
be discussed later in this document.
• 75 Hopping Channels for enhanced operation under interference
• 12-key Keypad allows alphanumeric data entry to the Base Unit.
• Telephone Control buttons allow phone setup, navigation, menu selection, and call control (such as
hold, mute, intercom, volume control) from the Base Unit.
• Full Duplex, Handsfree Speaker/Microphone for placing / receiving calls from the Base Unit
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• Internally filtered convenience/Fax jack – enables the connection of other telephony equipment such as
fax machines directly to Verizon One
• Integrated Handset Cradle with battery charger
• Illuminated, Color LCD Touch Screen – Primary iobi user interface that enables access to Verizon
One’s advanced services
• LED Indicators display the operational status of Verizon One’s telephony and data networking
functions
• Message Waiting/Ringing LED indicator – provides indication of incoming calls and/or message
waiting
• Selective intercom page to either Base or the Handset.
• Stylus Pen functions as a detachable, pen-like, plastic tool for selecting items on the Base Unit’s LCD
screen (primarily used with iobi services)
5.3 Cordless Handset Telephone Features
The following features are provided in the Verizon One Cordless Telephone Handset. An in-depth
discussion of functions will be discussed later in this document.