Wells Manufacturing WG-2424G Service Manual

Model WG-2424G

WELLS BLOOMFIELD, LLC

2 ERIK CIRCLE, P. O. Box 280 Verdi, NV 89439

telephone: [phone]

fax: [phone]

www.wellsbloomfield.com

OPERATION MANUAL

COUNTERTOP

GRIDDLES

MODELS
WG-2424G
WG-2436G
WG-3036G
WG-3048G

INSTALLATION

USE & CARE

121

GAS

Includes

FOR YOUR SAFETY

Do not store gasoline or other flammable liquids

in the vicinity of this or any other appliance.

WARNING:
Improper installation, adjustment, alteration, service or maintenance can cause
property damage, injury or death. Read the installation, operating and mainte­nance instructions thoroughly before installing or servicing this equipment.

IMPORTANT:

The purchaser of this equipment must post in a prominent location instructions to be followed in the
event the user smells gas. This information shall be obtained by consulting the local gas supplier.

IMPORTANT: DO NOT DISCARD THIS MANUAL

This manual is considered to be part of the appliance and is to be given to the OWNER or
MANAGER of the restaurant, or to the person responsible for TRAINING OPERATORS of

this appliance. Additional manuals are available from your WELLS DEALER.

THIS MANUAL MUST BE READ AND UNDERSTOOD BY ALL PERSONS U S ING OR

INSTALLING THIS APPLIANCE. Contact your WELLS DEALER if you have any

questions concerning installation, operation or maintenance of this equipment.

PRINTED IN UNITED STATES OF AMERICA

p/n 45324 Rev. D ECN-13352 M225 071018 cps

LIMITED WARRANTY STATEMENT

Unless otherwise specified, all commercial cooking
equipment manufactured by WELLS BLOOMFIELD, LLC is
warranted against defects in materials and workmanship for
a period of one year from the date of original installation or
18 months from the date of shipment from our factory,
whichever comes first, and is for the benefit of the original
purchaser only.
THIS WARRANTY IS THE COMPLETE AND ONLY
WARRANTY, EXPRESSED OR IMPLIED IN LAW OR IN
FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR PURPOSE, AND/OR FOR DIRECT,
INDIRECT OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH WELLS BLOOMFIELD PRODUCTS.
This warranty is void if it is determined that, upon inspection
by an authorized service agency, the equipment has been
modified, misused, misapplied, improperly installed, or
damaged in transit or by fire, flood or act of God. It also
does not apply if the serial nameplate has been removed, or
if service is performed by unauthorized personnel. The
prices charged by Wells Bloomfield for its products are

based upon the limitations in this warranty. Seller’s
obligation under this warranty is limited to the repair of
defects without charge by a Wells Bloomfield factory
authorized service agency or one of its sub-service
agencies. This service will be provided on customer’s
premises for non-portable models. Portable models (a
device with a cord and plug) must be taken or shipped to
the closest authorized service agency, transportation
charges prepaid, for service. In addition to restrictions
contained in this warranty, specific limitations are shown in
the Service Policy and Procedure Guide. Wells Bloomfield
authorized service agencies are located in principal cities.
This warranty is valid in the United States and Canada and
void elsewhere. Please consult your classified telephone
directory, your foodservice equipment dealer or contact:

Service Department, Wells Bloomfield, LLC

P.O. Box 280, Verdi, Nevada 89439

phone [phone] or fax [phone]

for information and other details concerning warranty.

SERVICE POLICY AND PROCEDURE GUIDE and ADDITIONAL WARRANTY EXCLUSIONS

1. Resetting of safety thermostats, circuit breakers, over
load protectors, and/or fuse replacements are not
covered by this warranty unless warranted conditions
are the cause.

2. All problems due to operation at voltages or phase
other than specified on equipment nameplates are
not covered by this warranty.
Conversion to correct voltage and/or phase must be
the customer’s responsibility.

3. All problems due to electrical connections not made

in accordance with electrical code requirements
and wiring diagrams supplied with the equipment are

not covered by this warranty.

4. Replacement of items subject to normal wear, to
include such items as knobs, light bulbs; and, normal
maintenance functions including adjustments of
thermostats, adjustment of micro switches and
replacement of fuses and indicating lights are not
covered by warranty.

5. Damage to electrical cords and/or plug due to exposure
to excessive heat are not covered by this warranty.

6. Full use, care, and maintenance instructions supplied
with each machine. Noted maintenance and

preventative maintenance items, such as servicing and

cleaning schedules, are customer responsibility. Those
miscellaneous adjustments noted are customer
responsibility. Proper attention to preventative
maintenance and scheduled maintenance procedures
will prolong the life of the appliance.

7. Travel mileage is limited to sixty (60) miles from an
Authorized Service Agency or one of its sub-service
agencies.

8. All labor shall be performed during regular working
hours. Overtime premium will be charged to the buyer.

9. All genuine Wells replacement parts are warranted for
ninety (90) days from date of purchase on non­warranty equipment. This parts warranty is limited only
to replacement of the defective part(s). Any use of

non-genuine Wells parts completely voids any

warranty.

10. Installation, labor, and job check-outs are not

considered warranty and are thus not covered by this
warranty.

11. Charges incurred by delays, waiting time or operating

restrictions that hinder the service technician’s ability to
perform service are not covered by warranty. This
includes institutional and correctional facilities.

121 p/n 45324 OpManual Countertop Gas Griddles

SHIPPING DAMAGE CLAIM PROCEDURE

NOTE: For your protection, please note that equipment in

this shipment was carefully inspected and packaged by
skilled personnel before leaving the factory. Upon
acceptance of this shipment, the transportation company
assumes full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:

1. VISIBLE LOSS OR DAMAGE: Be certain that any
visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is
signed by the delivery person.

2. FILE CLAIM FOR DAMAGE IMMEDIATELY:

Regardless of the extent of the damage.

3. CONCEALED LOSS OR DAMAGE: if damage is
unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. This
should be done within fifteen (15) days from the date
the delivery was made to you. Be sure to retain the
container for inspection.

Wells Bloomfield cannot assume liability for damage or loss
incurred in transit. We will, however, at your request, supply
you with the necessary documents to support your claim.

xi

TABLE OF CONTENTS

WARRANTY xi
SPECIFICATIONS 1
FEATURES & OPERATING CONTROLS 2
PRECAUTIONS & GENERAL INFORMATION 3
AGENCY LISTING INFORMATION 4
INSTALLATION 4
INITIAL ADJUSTMENT 8
OPERATION 10
CLEANING INSTRUCTIONS
Standard and GroovedGriddles 12
Chrome-Plated griddles 13
TROUBLESHOOTING SUGGESTIONS 14
PARTS & SERVICE 15
CUSTOMER SERVICE DATA 15

INTRODUCTION

Thank You for purchasing this Wells Bloomfield appliance.
Proper installation, professional operation and consistent maintenance of this appliance will ensure that it

gives you the very best performance and a long, economical service life.
This manual contains the information needed to properly install this appliance, and to use and care for the

appliance in a manner which will ensure its optimum performance.

121 p/n 45324 OpManual Built-In Electric Griddles

MODEL

WG-2424G

WG-2436G

WG-3036G

WG-3046G

COOKING
SURFACE

23 7/8” x 20 1/2”

2 BURNER

35 7/8” x 20 1/2”

3 BURNER

35 7/8” x 24”

3 BURNER

47 3/4” x 24”

4 BURNER

SPECIFICATIONS

FUEL

Natural Gas 5.0” W.C.

Propane 10.0” W.C.

Natural Gas 5.0” W.C.

Propane 10.0” W.C.

Natural Gas 5.0” W.C.

Propane 10.0” W.C.

Natural Gas 5.0” W.C.

Propane 10.0” W.C.

MANIFOLD

PRESSURE

1

B.T.U /HR/

BURNER

B.T.U./HR

TOTAL

25,000 BTU/hr 50,000 BTU/hr

25,000 BTU/hr 75,000 BTU/hr

25,000 BTU/hr 75,000 BTU/hr

25,000 BTU/hr

100,000 BTU/hr

FEATURES & OPERATING CONTROLS

SPLASH
GUARD

GREASE
TROUGH

GREASE DRAWER

FRONT ACCESS PANEL

GAS SAFETY VALVE

THERMOSTAT

ADJUSTABLE LEGS

GAS CONTROL KNOB

TEMPERATURE CONTROL KNOB

Fig. 1 Countertop Gas Griddle - Features & Operating Controls

FRONT ACCESS PANEL

Allows access to gas control valve and themerature control thermostat.

Energizes gas valve and allows burners to light based on temp. control
knob setting and temperature sensed at griddle surface

THERMOSTAT
TEMP. CONTROL KNOB

Each section of the griddle is individually controllable.
Dial position is an indication of the temperature setting. The actual

temperature at the griddle surface will vary, depending upon the initial
type and temperature of the product, and other variables.

GAS SAFETY VALVE
GAS CONTROL VALVE

Provides ignition pilot flame.
Allows fuel to burners only when pilot flame is established.

Extra-wide trough with radiused corners for easier cleaning. Trough

GREASE TROUGH

slopes toward a large waste hole that empties into the removable
grease drawer.

GREASE DRAWER

REMOVABLE SPLASH
GUARD

NAMEPLATE
(located on rear of unit)

Large-capacity drawer is removable through the front for easy cleaning.

Stainless steel aplash guard simplifies griddle maintenance and helps
to keep grease from splattering onto adjacent walls and equipment

Lists manufacturer’s information, model and serial number. Also lists
fuel requirement specifications.

121 p/n 45324 OpManual Countertop Gas Griddles

2

PRECAUTIONS AND GENERAL INFORMATION

This appliance is intended for use in commercial establishments
only.

This appliance is intended
No other use is
agents.

recommended or authorized by the manufacturer or its

to prepare food for human consumption.

This griddle must be installed by a technician qualified and certified or
licensed to install gas-fired equipment. A licensed technician must
perform the initial startup and adjustment of this appliance.

Operators of this appliance must be familiar with the appliance use,
limitations and associated restrictions. Operating instructions must be
read and understood by all persons using or installing this appliance.

Cleanliness of this appliance is essential to good sanitation. Read and
follow all included cleaning instructions and schedules to ensure the
safety of the food product.

DO NOT submerge griddle or burners in water. DO NOT splash
or pour water into interior of griddle. Burners which have been
allowed to become wet must be thoroughly dried before use.

Griddle must be operated with the supplied legs properly
installed.

The technical content of this manual, including any parts breakdown
illustrations and/or adjustment procedures, is intended for use by
qualified technical personnel only.

Any procedure which requires the use of tools must be performed by a
qualified technician.

This manual is considered to be a permanent part of the appliance.
This manual and all supplied instructions, diagrams, schematics, parts
breakdown illustrations, notices and labels must remain with the
appliance if it is sold or moved to another location.

This appliance is made in the USA. Unless otherwise noted, this
appliance has American sizes on all hardware.

WARNING:

FIRE HAZARD

In the event a gas odor is
detected, shut down the unit
at the main gas shutoff and
contact your local gas
supplier from a neighboring

location for service

.

CAUTION:

FALL HAZARD

DO NOT stand or sit on the
griddle.

CAUTION:

FALL HAZARD

DO NOT use the griddle
as a stool or ladder.

This unit complies with NSF standard 4 only if maintained and
operated per the instructions in this manual.

This appliance meets ANSI Z83.11 specifications for gas-fired food
service equipment.

This appliance is CSA design certified for gas operation.

121 p/n 45324 OpManual Built-In Electric Griddles

3

AGENCY APPROVAL INFORMATION

STD 4

®

INSTALLATION

NOTE: DO NOT discard

the carton or other packing
materials until you have
inspected the appliance for
hidden damage and tested it
for proper operation.
Refer to SHIPPING DAMAGE
CLAIM PROCEDURE on the
inside front cover of this
manual.

DANGER:

HEALTH
HAZARD

This appliance must be
properly ventilated.
Failure to provide proper
ventilation of exhaust
gasses can result in severe
injury and death.

WARNING:

FIRE HAZARD

Do not store flammable or
combustible materials near
this appliance. The open
flame of this appliance can
cause such materials to
ignite.

NOTICE:

Manufacturer’s warranty on
this griddle is in effect only
when the appliance is installed
and operated in accordance
with these instructions and
local codes and ordinances or,
in the absence of local codes,
the National Fuel Gas Code,
ANSI Z223.1 (current edition).
The manufacturer of the
griddle assumes no liability for
any damage resulting from fail­ure to comply with this
notice.

UNPACKING & INSPECTION

Carefully remove the griddle from the carton. Remove all
protective plastic film, packing materials and accessories from the
griddle before connecting the griddle to fuel gas or otherwise
performing any installation procedure.

Carefully read all instructions in this manual and the Installation
Instruction Sheet packed with the griddle before starting any
installation.

Read and understand all labels and diagrams attached to the
griddle.

Carefully account for all components and accessories before
discarding packing materials. Store all accessories in a convenient
place for later use.

Thoroughly clean the appliance before use. See Cleaning
Instructions, page 12.

SETUP

Supplied legs must be properly installed. Once installed, the legs
should NOT be removed.

The griddle must be leveled with a spirit level in its final operational
position, prior to beginning the gas piping installation.

Setup the griddle only on a firm level surface. Non-combustible
material (e.g. metal, terrazzo) is required.

Adequate clearances for air openings into the cabinet must be
provided. Maintain at least 3” clearance from adjacent surfaces.

The griddle must be installed in an area with sufficient make-up air
for proper combustion, and must be installed such that the flow of
combustion and ventilation air will not be obstructed.

When used with an exhaust fan, special precautions must be
observed to avoid interference with the operation of the griddle, such
as drafts and air starvation.

The current edition of NFPA 96 (Standard for the Installation of

Equipment for the Removal of Smoke and Grease Laden Vapors from
Commercial Cooking Equipment) specifies ventilation requiremen t s

to ensure the removal of exhaust gasses and products of combustion.
IT IS THE RESPONSIBILITY OF THE INSTALLER TO ENSURE
THAT THIS GAS GRIDDLE INSTALLATION CONFORMS TO ALL
APPLICABLE CODES AND ORDINANCES.

DO NOT store flammable or combustible materials on, in or near the
griddle.

The area where the griddle is installed must be kept clear of
combustibles and flammables. This includes mops, rags, grease,
wrapping paper and electric cords.

121 p/n 45324 OpManual Countertop Gas Griddles

4