Wells SHW-4 Installation Manual

Model: SHW-11

031

OPERATION MANUAL

COUNTERTOP

WARMER

MODELS

SHW-4
SHW-7

SHW-11

SHW-1220

Includes

INSTALLATION

USE & CARE

Model: SHW-1220

IMPORTANT: DO NOT DISCARD THIS MANUAL

This manual is considered to be part of the appliance and is to be given to the OWNER or
MANAGER of the restaurant, or to the person responsible for TRAINING OPERATORS of

this appliance. Additional manuals are available from your WELLS DEALER.

THIS MANUAL MUST BE READ AND UNDERSTOOD BY ALL PERSONS USING OR

INSTALLING THIS APPLIANCE. Contact your WELLS DEALER if you have any

questions concerning installation, operation or maintenance of this equipment.

PRINTED IN CHINA

p/n 306484 Rev.A ECN-12928 M031 050912 cps

LIMITED WARRANTY STATEMENT

Unless otherwise specified, all commercial cooking
equipment manufactured by WELLS MFG. CO. is warranted
against defects in materials and workmanship for a period of
one year from the date of original installation or 18 months
from the date of shipment from our factory, whichever
comes first, and is for the benefit of the original purchaser
only.
THIS WARRANTY IS THE COMPLETE AND ONLY
WARRANTY, EXPRESSED OR IMPLIED IN LAW OR IN
FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR ANY PAR-
TICULAR PURPOSE, AND/OR FOR DIRECT, INDIRECT
OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH
WELLS MFG. CO. PRODUCTS. This warranty is void if it
is determined that, upon inspection by Wells Manufacturing
Co., the equipment has been modified, misused, misapplied,
improperly installed, or damaged in transit or by fire, flood or
act of God. It also does not apply if the serial nameplate has

SERVICE POLICY AND PROCEDURE GUIDE

ADDITIONAL WARRANTY EXCLUSIONS

1. Resetting of safety thermostats, circuit breakers, over
load protectors, and/or fuse replacements are not
covered by this warranty unless warranted conditions
are the cause.

2. All problems due to operation at voltages or phase
other than specified on equipment nameplates are
not covered by this warranty.
Conversion to correct voltage and/or phase must be
the customer’s responsibility.

3. All problems due to electrical connections not made

in accordance with electrical code requirements
and wiring diagrams supplied with the equipment are

not covered by this warranty.

4. Replacement of items subject to normal wear, to
include such items as knobs, light bulbs; and, normal
maintenance functions including adjustments of
thermostats, adjustment of micro switches and
replacement of fuses and indicating lights are not
covered by warranty.

5. Damage to electrical cords and/or plug due to exposure
to excessive heat are not covered by this warranty.

been removed, or if service is performed by unauthorized
personnel. The prices charged by Wells Mfg. Co. for its
products are based upon the limitations in this warranty.
Seller’s obligation under this warranty is limited to the repair
or replacement of components, or replacement of the
appliance, at the sole discretion of Wells Mfg. Co., without
charge by Wells Mfg. Co. Portable models (a device with a
cord and plug) must be taken or shipped to Wells Mfg. Co.,
transportation charges prepaid, for service. In addition to
restrictions contained in this warranty, specific limitations are
shown in the Service Policy and Procedure Guide. This
warranty is valid in the United States and Canada and void
elsewhere. Please contact the factory for information and
other details concerning warranty:

Factory Service Department

Wells Manufacturing Company

P.O. Box 280, Verdi, Nevada 89439

Phone: [phone] or [phone]

6. Full use, care, and maintenance instructions are
supplied with each machine. Noted maintenance and

preventative maintenance items, such as servicing and
cleaning schedules, are customer responsibility. Those
miscellaneous adjustments noted are customer
responsibility. Proper attention to preventative
maintenance and scheduled maintenance procedures
will prolong the life of the appliance.

7. All genuine Wells replacement parts are warranted for

ninety (90) days from date of purchase on non-
warranty equipment. This parts warranty is limited only
to replacement of the defective part(s). Any use of
non-genuine Wells parts completely voids any
warranty.

8. Installation, labor, and job check-outs are not

considered warranty and are thus not covered by this
warranty.

9. Charges incurred by delays, waiting time or operating

restrictions that hinder the service technician’s ability to
perform service are not covered by warranty. This
includes institutional and correctional facilities.

031 306484 OpManual for SHW-Series Warmers

SHIPPING DAMAGE CLAIM PROCEDURE

NOTE: For your protection, please note that equipment in

this shipment was carefully inspected and packaged by
skilled personnel before leaving the factory. Upon accep­tance of this shipment, the transportation company assumes
full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:

1. VISIBLE LOSS OR DAMAGE: Be certain that any
visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is
signed by the delivery person.

2. FILE CLAIM FOR DAMAGE IMMEDIATELY:

Regardless of the extent of the damage.

3. CONCEALED LOSS OR DAMAGE: if damage is
unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. This
should be done within fifteen (15) days from the date
the delivery was made to you. Be sure to retain the
container for inspection.

Wells Manufacturing cannot assume liability for damage or
loss incurred in transit. We will, however, at your request,
supply you with the necessary documents to support your
claim.

xi

TABLE OF CONTENTS

WARRANTY xi
SPECIFICATIONS 1
FEATURES & OPERATING CONTROLS 2
PRECAUTIONS & GENERAL INFORMATION 3
AGENCY LISTING INFORMATION 3
INSTALLATION 4
OPERATION 5
CLEANING INSTRUCTIONS 6
TROUBLESHOOTING SUGGESTIONS 8
MAINTENANCE INSTRUCTIONS 9
PARTS & SERVICE 10
CUSTOMER SERVICE DATA 11

INTRODUCTION

Thank You for purchasing this Wells Manufacturing Co. appliance.
Proper installation, professional operation and consistent maintenance of this appliance will ensure that it

gives you the very best performance and a long, economical service life.
This manual contains the information needed to properly install this appliance, and to use and care for the

appliance in a manner which will ensure its optimum performance.

SPECIFICATIONS

MODEL DESCRIPTION VOLTS WATTS PHASE NEMA PLUG

SHW-4 4 Qt. ROUND 120 325 1 5-15P
SHW-7 7 Qt. ROUND 120 1025 1 5-15P

SHW-11 11 Qt. ROUND 120 1125 1 5-15P

SHW-1220 12” x 20” RECTANGLE 120 1200 1 5-15P

031 306484 OpManual for SHW-Series Warmers

1

FEATURES & OPERATING CONTROLS

THERMOSTAT

1. Warmers are equipped with a thermostat. Power is applied to

M

U

I

D

E

M

W

O

L

OFF

H

I

G

H

Temperature Control Knob

the heating element according to the control knob position and
the actual temperature at the sensing element.

2. The desired temperature is controlled by rotating the
TEMPERATURE CONTROL KNOB. The knob has an
indicator line which points to general temperature settings.

3. The dial will rotate approximately 300°, and will reach a stop
at both ends. The OFF position is marked.

4. The thermostat provides very close control of warmer
temperature by virtue of the temperature sensing bulb, which is
in direct contact with the warmer pan.

2

031 306484 OpManual for SHW-Series Warmers

PRECAUTIONS AND GENERAL INFORMATION

This appliance is intended for use in commercial establishments
only.

This appliance is intended
human consumption. No other use is
the manufacturer or its agents.

Operators of this appliance must be familiar with the appliance use,
limitations and associated restrictions. Operating instructions must be
read and understood by all persons using or installing this appliance.

Cleanliness of this appliance is essential to good sanitation. Read and
follow all included cleaning instructions and schedules to ensure the
safety of the food product.

Disconnect this appliance from electrical power before performing any
maintenance or servicing.

There are no user serviceable components in this appliance. In all
instances of damage or malfunction, Contact Wells Service Dept.
[phone] for service or repairs.

This appliance is not jet stream approved. Do not direct water jet or
steam jet at this appliance, or at any control panel or wiring. Do not
splash or pour water on, in or over any controls, control panel or
wiring.

Exposed surfaces of this appliance can be hot to the touch and may
cause burns.

Do not operate this appliance if it is damaged. Call Wells Service
Department [phone] for service or repairs.

This manual is considered to be a permanent part of the appliance.
This manual and all supplied instructions, diagrams, schematics, parts
breakdown illustrations, notices and labels must remain with the
appliance if it is sold or moved to another location.

to hold pre-heated, cooked food for

recommended or authorized by

WARNING:

Electric

DO NOT open any access
panel which requires the use
of tools. Failure to
follow this warning can
result in severe electrical
shock.

Shock hazard

CAUTION:

Risk of
Damage

DO NOT connect or
energize this appliance
until all installation
instructions are read and
followed. Damage to the
appliance will result if
these instructions are not
followed.

CAUTION:

Hot Surface

Exposed surfaces can be hot
to the touch and may cause
burns.

This appliance conforms to NSF Standard 4 for sanitation only if
installed in accordance with the supplied Installation Instructions.

This appliance certified to comply with the Standard f or Commercial

031 306484 OpManual for SHW-Series Warmers

Electric Cooking Appliances by ETL.
This appliance conforms to UL Standard 197.
This appliance is certified to CSA Standard C22.2 No. 109.

3

AGENCY LISTING INFORMATION

STD 4

Report No.
JZ704*101-301