Wells SC7 Service Manual

Model SC7

WELLS BLOOMFIELD, LLC

10 Sunnen Dr., St. Louis, MO 63143

telephone: [phone]

fax: [phone]

www.wellsbloomfield.com

OPERATION MANUAL

COUNTERTOP

SOUP COOKERS and

COOK ’N HOLD

004

WELLS

WARMERS

Model LLCH1220

This manual is considered to be part of the appliance and is to be given to the OWNER or
MANAGER of the restaurant, or to the person responsible for TRAINING OPERATORS of

THIS MANUAL MUST BE READ AND UNDERSTOOD BY ALL PERSONS USING OR

MODELS

6411

Model SC11

SC7

SC11

LLCH-1220

Includes

INSTALLATION

USE & CARE

IMPORTANT: DO NOT DISCARD THIS MANUAL

this appliance. Additional manuals are available from your WELLS DEALER.

INSTALLING THIS APPLIANCE. Contact your WELLS DEALER if you have any

questions concerning installation, operation or maintenance of this equipment.

2M-305145 Rev. D M004 120824

LIMITED WARRANTY STATEMENT

Unless otherwise specified, all commercial cooking
equipment manufactured by WELLS BLOOMFIELD, LLC is
warranted against defects in materials and workmanship for
a period of one year from the date of original installation or
18 months from the date of shipment from our factory,
whichever comes first, and is for the benefit of the original
purchaser only.
THIS WARRANTY IS THE COMPLETE AND ONLY
WARRANTY, EXPRESSED OR IMPLIED IN LAW OR IN
FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR ANY
PARTICULAR PURPOSE, AND/OR FOR DIRECT,
INDIRECT OR CONSEQUENTIAL DAMAGES IN
CONNECTION WITH WELLS BLOOMFIELD PRODUCTS.
This warranty is void if it is determined that, upon inspection
by an authorized service agency, the equipment has been
modified, misused, misapplied, improperly installed, or
damaged in transit or by fire, flood or act of God. It also
does not apply if the serial nameplate has been removed, or
if service is performed by unauthorized personnel. The
prices charged by Wells Bloomfield for its products are

based upon the limitations in this warranty. Seller’s
obligation under this warranty is limited to the repair of
defects without charge by a Wells Bloomfield factory
authorized service agency or one of its sub-service
agencies. This service will be provided on customer’s
premises for non-portable models. Portable models (a
device with a cord and plug) must be taken or shipped to
the closest authorized service agency, transportation
charges prepaid, for service. In addition to restrictions
contained in this warranty, specific limitations are shown in
the Service Policy and Procedure Guide. Wells Bloomfield
authorized service agencies are located in principal cities.
This warranty is valid in the United States and Canada and
void elsewhere. Please consult your classified telephone
directory, your foodservice equipment dealer or contact:

Service Department, Wells Bloomfield, LLC

10 Sunnen Drive, St. Louis, MO 63143

phone [phone] or fax [phone]

for information and other details concerning warranty.

SERVICE POLICY AND PROCEDURE GUIDE and ADDITIONAL WARRANTY EXCLUSIONS

1. Resetting of safety thermostats, circuit breakers, over
load protectors, and/or fuse replacements are not
covered by this warranty unless warranted conditions
are the cause.

2. All problems due to operation at voltages or phase
other than specified on equipment nameplates are
not covered by this warranty.
Conversion to correct voltage and/or phase must be
the customer’s responsibility.

3. All problems due to electrical connections not made

in accordance with electrical code requirements
and wiring diagrams supplied with the equipment are

not covered by this warranty.

4. Replacement of items subject to normal wear, to
include such items as knobs, light bulbs; and, normal
maintenance functions including adjustments of
thermostats, adjustment of micro switches and
replacement of fuses and indicating lights are not
covered by warranty.

5. Damage to electrical cords and/or plug due to exposure
to excessive heat are not covered by this warranty.

6. Full use, care, and maintenance instructions supplied
with each machine. Noted maintenance and

preventative maintenance items, such as servicing and

cleaning schedules, are customer responsibility. Those
miscellaneous adjustments noted are customer
responsibility. Proper attention to preventative
maintenance and scheduled maintenance procedures
will prolong the life of the appliance.

7. Travel mileage is limited to sixty (60) miles from an
Authorized Service Agency or one of its sub-service
agencies.

8. All labor shall be performed during regular working
hours. Overtime premium will be charged to the buyer.

9. All genuine Wells replacement parts are warranted for
ninety (90) days from date of purchase on non­warranty equipment. This parts warranty is limited only
to replacement of the defective part(s). Any use of

non-genuine Wells parts completely voids any

warranty.

10. Installation, labor, and job check-outs are not

considered warranty and are thus not covered by this
warranty.

11. Charges incurred by delays, waiting time or operating

restrictions that hinder the service technician’s ability to
perform service are not covered by warranty. This
includes institutional and correctional facilities.

004 p/n 305145 OpM LL-Series Warmers

SHIPPING DAMAGE CLAIM PROCEDURE

NOTE: For your protection, please note that equipment in

this shipment was carefully inspected and packaged by
skilled personnel before leaving the factory. Upon
acceptance of this shipment, the transportation company
assumes full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:

1. VISIBLE LOSS OR DAMAGE: Be certain that any
visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is
signed by the delivery person.

2. FILE CLAIM FOR DAMAGE IMMEDIATELY:

Regardless of the extent of the damage.

3. CONCEALED LOSS OR DAMAGE: if damage is
unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. This
should be done within fifteen (15) days from the date
the delivery was made to you. Be sure to retain the
container for inspection.

Wells Bloomfield cannot assume liability for damage or loss
incurred in transit. We will, however, at your request, supply
you with the necessary documents to support your claim.

xi

TABLE OF CONTENTS

WARRANTY xi
SPECIFICATIONS 1
FEATURES & OPERATING CONTROLS 2
PRECAUTIONS & GENERAL INFORMATION 3
AGENCY LISTING INFORMATION 3
INSTALLATION 4
OPERATION 5
CLEANING INSTRUCTIONS 7
TROUBLESHOOTING SUGGESTIONS 9
MAINTENANCE INSTRUCTIONS 10
PARTS & SERVICE 12-15
CUSTOMER SERVICE DATA 16

INTRODUCTION

Thank You for purchasing this Wells Bloomfield appliance.

Proper installation, professional operation and consistent maintenance of this appliance will ensure that it
gives you the very best performance and a long, economical service life.

This manual contains the information needed to properly install this appliance, and to use and care for the
appliance in a manner which will ensure its optimum performance.

SPECIFICATIONS

MODEL DESCRIPTION VOLTS WATTS PHASE POWER CORD

6411 11 QT. ROUND 120 1000 1 4’ NEMA 5-15P

SC-7 (LLSC-7) 7 QT. ROUND 120 850 1 4’ NEMA 5-15P

SC-11 (LLSC-11) 11 QT. ROUND 120 1100 1 4’ NEMA 5-15P

LLCH-1220 12” x 20” RECTANGULAR 120 1350 1 4’ NEMA 5-15P

004 p/n 305145 OpM LL-Series Warmers

1

FEATURES & OPERATING CONTROLS

M

E

OFF

W

O

L

D

I

U

M

H

I

G

H

PREHEAT

KNOB FOR LLSC-7,
LLSC-11 AND 6411 SOUP
COOKERS

KNOB FOR LLCH-1220
COOK ‘N HOLD WARMERS

A. THERMOSTAT

1. Soup Cooker and Cook ’N Hold Warmers are thermostatically
controlled. Power is applied to the heating element according
to the control knob position and the actual temperature at the
sensing element.

2. The desired temperature is controlled by rotating the
TEMPERATURE CONTROL KNOB. The knob may have a
printed “arrow” which points to specific functions (e.g. COOK,
HOLD), or to a graphic scale where “wider” corresponds to
higher temperature.

3. The dial will rotate approximately 300°, and will reach a stop
at both ends. The OFF position is marked.

B. ADJUSTABLE LEGS

1. Countertop warmers may be equipped with adjustable legs.
These legs allow for:
a. leveling the warmer
b. ventilation around the warmer, and
c. cleaning under the warmer.

2. Adjustable legs are available as options. However, if adjustable
legs are supplied with the warmer, the legs MUST be properly
installed before the warmer is placed into operation.

MOUNT INTO

THREADED

HOLES IN

WARMER

FRAME

TURN BOTTOM

PORTION TO

ADJUST

004 p/n 305145 OpM LL-Series Warmers

2

PRECAUTIONS AND GENERAL INFORMATION

This appliance is intended for use in commercial establishments
only.

This appliance is intended
consumption. No other use is
manufacturer or its agents.

Operators of this appliance must be familiar with the appliance use,
limitations and associated restrictions. Operating instructions must be
read and understood by all persons using or installing this appliance.

Cleanliness of this appliance is essential to good sanitation. Read and
follow all included cleaning instructions and schedules to ensure the
safety of the food product.

Disconnect this appliance from electrical power before performing any
maintenance or servicing.

This appliance is not jet stream approved. Do not direct water jet or
steam jet at this appliance, or at any control panel or wiring. Do not
splash or pour water on, in or over any controls, control panel or
wiring.

Exposed surfaces of this appliance can be hot to the touch and may
cause burns.

Do not operate this appliance if the control panel is damaged. Call
your Authorized Wells Service Agent for service.

The technical content of this manual, including any wiring diagrams,
schematics, parts breakdown illustrations and/or adjustment
procedures, is intended for use by qualified technical personnel.

Any procedure which requires the use of tools must be performed by a
qualified technician.

This manual is considered to be a permanent part of the appliance.
This manual and all supplied instructions, diagrams, schematics, parts
breakdown illustrations, notices and labels must remain with the
appliance if it is sold or moved to another location.

This appliance is made in the USA. Unless otherwise noted, this
appliance has American sizes on all hardware.

to hold pre-heated food for human

recommended or authorized by the

WARNING:

SHOCK HAZARD

All servicing requiring access
to non-insulated electrical
components must be
performed by a factory
authorized technician.
DO NOT open any access
panel which requires the use
of tools. Failure to
follow this warning can
result in severe electrical
shock.

CAUTION:

RISK OF

DO NOT connect or energize
this appliance until all
installation instructions are
read and followed. Damage
to the appliance may result if
these instructions are not
followed.

DAMAGE

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns.

Refer to the product nameplate for the specific appliance for agency
listings. In general:

This appliance conforms to NSF Standard 4 for sanitation only if
installed in accordance with the supplied Installation Instructions.

004 p/n 305145 OpM LL-Series Warmers

UL Listed warmers are

U Listed under UL File E6070.

3

AGENCY LISTING INFORMATION

STD 4

E6070

UL Listed Warmers

Except
Model

V

6411

INSTALLATION

NOTE: DO NOT discard

the carton or other packing
materials until you have
inspected the appliance for
hidden damage and tested it
for proper operation.
Refer to SHIPPING DAMAGE
CLAIM PROCEDURE on the
inside front cover of this
manual.

WARNING:

RISK OF INJURY

Installation procedures must
be performed by a qualified
technician with full knowledge
of all applicable electrical and
plumbing codes. Failure can
result in personal injury and
property damage.

CAUTION

FIRE HAZARD

Avoid storing flammable or
combustible materials in, on or
near the appliance.

CAUTION

SHOCK HAZARD

The ground prong of the
electrical cord is part of a
system designed to protect
you from electrical shock. In
the event of internal damage
to the warmer. NEVER CUT
OFF THE GROUND PRONG
(large round prong). NEVER
TWIST AND ELECTRICAL
PRONG TO FIT AN
EXISTING RECEPTACLE.
Install an electrical circuit and/
or receptacle appropriate to
the voltage/amperage
requirements of the appliance.

IMPORTANT: Damage due to
being plugged into wrong
voltage is NOT covered by
warranty.

UNPACKING & INSPECTION

Carefully remove the appliance from the carton. Remove all
protective plastic film, packing materials and accessories from the
Appliance before connecting electrical power or otherwise performing
any installation procedure.

Carefully read all instructions in this manual and the Installation
Instruction Sheet packed with the appliance before starting any
installation.

Read and understand all labels and diagrams attached to the
appliance.

Carefully account for all components and accessories before
discarding packing materials. Store all accessories in a convenient
place for later use.

SET-UP NOTES

1. Setup the appliance only on a firm, level, non-combustible
surface. Verify local codes for requirements. Concrete, tile,
terrazzo or metal surfaces are recommended. Metal over
combustible material may not meet code for non-combustible
surfaces.

2. Adjustable legs: LLCH-1220
a. Install one adjustable leg at each corner of the appliance by
screwing the leg into the fitting on the bottom. With a spirit
level, check that the appliance is level front-to-back and
side-to-side. Verify that the unit sits firmly ON ALL FOUR
LEGS.
b. The lower portions of the legs are adjustable by turning;
adjust as required to level the appliance. All four legs must
be adjusted to firmly contact the counter in order to prevent
tipping.

3. Avoid storing flammable or combustible materials in, on or near
the appliance.

ELECTRICAL HOOK-UP

1. Refer to the nameplate. Verify the electrical service power.
Voltage and phase must match the nameplate specifications.
Plugging the warmer into the wrong voltage can severely
damage the unit or cause noticeable decreased performance.

2. Your warmers is equipped with a grounded electrical cord.
This cord must be plugging into a properly grounded electrical
receptacle.

004 p/n 305145 OpM LL-Series Warmers

4

OPERATION

WET OR DRY OPERATION for SOUP COOKERS

1. Carefully read the description of the Soup Cooker operation on
the specification sheet.

2. a. Most Soup Cookers are designed for WET OR DRY
operation.
b. Soup Cookers may be used wet, or may be used dry.
However Soup Cookers and Cook ‘N Hold Warmers may
NOT be used wet-to-dry or dry-to-wet unless they have
been allowed to cool to room temperature between the
change in wet or dry operation.
c. Wells Manufacturing recommends operating WET for
consistent food heating.
d. If your wet-operation Soup Cookers is allowed to run dry,
turn it OFF and allow to cool to room temperature before
adding water.

3. If the unit is to be used for WET operation, add approximately
1” of hot tap water before turning the warmer ON. Use of hot
water will allow a faster preheat.
a. Check the water level frequently and add hot water as
necessary to prevent the unit from running dry. Do not
add water to the unit if it has run dry.
b. If your wet-operation unit is allowed to run dry, turn it
OFF and allow to cool to room temperature before adding
water.

4. Damage caused by allowing a wet-operation unit to run dry, is
NOT covered by warranty. Damage caused by adding water to
a dry unit when hot is NOT covered by warranty.

OPERATION FOR SOUP COOKERS

1. Turn control knob to COOK. Allow Soup Cooker to PREHEAT
(see page 6 for recommended preheat time)

2. Set inset with food product into Soup Cooker. Follow soup
manufacturer’s instructions until soup cooks. Stir occasionally.

3. Set the control for the desired HOLD temperature. Be sure to
keep the soup cooker covered during preheat and operation.

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns.

CAUTION:

SHOCK HAZARD

DO NOT splash or pour water
onto control panel or wiring.

Always use an inset.
DO NOT place food directly
into the warmer.

Always pour hot water into the
warmer before it is
preheated. DO NOT pour
water into a dry, heated
warmer. This may damage
the unit.

DO NOT put ice into a
warmer pan. This will cause
condensation on the inside of
the warmer. Damage caused
by condensation is NOT
covered by warranty.

Stir thick food items frequently
to keep food heated uniformly.

Keep insets covered to
maintain food quality and
temperature.

004 p/n 305145 OpM LL-Series Warmers

5

OPERATION (continued)

CAUTION:

HOT SURFACE

Exposed surfaces can be hot
to the touch and may cause
burns.

CAUTION:

SHOCK HAZARD

DO NOT splash or pour water
onto control panel or wiring.

Always use an inset.
DO NOT place food directly
into the warmer.

Always pour hot water into the
warmer before it is
preheated. DO NOT pour
water into a dry, heated
warmer. This may damage
the unit.

DO NOT put ice into a
warmer pan. This will cause
condensation on the inside of
the warmer. Damage caused
by condensation is NOT
covered by warranty.

Stir thick food items frequently
to keep food heated uniformly.

Keep insets covered to
maintain food quality and
temperature.

PREHEAT FOR COOK ‘N HOLD WARMER

1. Place desired pan(s) or inset(s) with appropriate adapter top on
warmer.
a. Insets are available as accessories in 2½ qt., 4qt., 7 qt.,
and 11 qt. sizes with lids and adapter tops.

2. Turn temperature control to HI or highest temperature setting.

3. Allow warmer to preheat for recommended time (see
chart below), then set the control for the desired temperature.
Be sure to keep the warmer covered during preheat and
operation.

WET OPERATION ONLY for COOK ‘N HOLD WARMERS (LLCH-1220)

1. Carefully read the description of the warmer operation on the
specification sheet.

2. The warmer is to be used for WET operation ONLY. Add
approximately 1” of hot tap water before turning the warmer
ON. Use of hot water will allow a faster preheat.
a. Check the water level frequently and add hot water as
necessary to prevent the warmer from running dry.
b. Do not add water to the warmer if it has run dry.
c. If your warmer is allowed to run dry, turn it OFF and allow
to cool to room temperature before adding water.

3. Damage caused by allowing this warmer to run dry, in NOT
covered by warranty. Damage caused by adding water to a dry
warmer when hot is NOT covered by warranty.

OPERATION FOR COOK ‘N HOLD WARMERS

1. Always use an inset. DO NOT place food directly into the
warmer.

2. Check water level in wet-operation warmer frequently during
use. Running warmers dry will lower the temperature of the
food in the insert pan, and may damage the warmer.

3. Alternating between wet and dry operation in any individual
warmer is NOT recommended.

4. DO NOT use metal tools, steel wool, or caustic or abrasive
cleanser to clean warmer pan.

5. Turn control to “COOK” until food is at desired temperature.

6. Turn control to “HOLD” to maintain food at desired
temperature.

7. Stir this food occasionally to maintain consistency.

004 p/n 305145 OpM LL-Series Warmers

ESTIMATED PREHEAT TIME BY MODEL

MODEL CAPACITY

WELL MATERIAL

6411 11 QT. INSET STAINLESS STEEL 10 min. 10 min.

SC-7 7 QT INSET ANODIZED ALUMINUM 10 min. 10 min.

SC-11 11 QT INSET ANODIZED ALUMINUM 10 min. 10 min.

LLCH-1220 12” x 20” x 6” Pan STAINLESS STEEL 30 min. - - - -

6

PREHEAT TIME

WET DRY