Wellav UMH252 User Manual

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MPEG-4/H.264 SD/HD Encoder
User manual
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TABLE OF CONTENT
SAFETY INSTRUCTION .................................................................................... 2
ABOUT THIS MANUAL ..................................................................................... 4
ACCESSORIES LIST ........................................................................................ 5
1 OVERVIEW ..................................................................................................... 6
1.1 PRODUCT INTRODUCTION ........................................................................................... 6
1.2 FUNCTION & FEATURES .............................................................................................. 6
1.3 FRONT PANEL .............................................................................................................. 7
1.4 REAR PANEL ................................................................................................................ 8
2 OPERATING INSTRUCTION .......................................................................... 9
2.1 START UP ..................................................................................................................... 9
2.2 HIERARCHICAL MENU .................................................................................................. 9
2. 3 MENU FLOW RULES .................................................................................................. 12
2. 4 OPERATION OF FRONT PANEL .................................................................................. 13
2.4.1 Encode Setup .................................................................................... 13
2.4.2 TS/IP Setup ....................................................................................... 14
2.4.3 System .............................................................................................. 16
2.5 NETWORK MANAGEMENT OPERATION ....................................................................... 17
2.5.1 Overview ........................................................................................... 17
2.5.2 Software installation .......................................................................... 17
2.5.3 Login interface ................................................................................... 18
2.5.4 Operation interface ............................................................................ 19
2.5.4.1 Encoder .............................................................................................................................. 19
2.5.4.2 Ethernet .............................................................................................................................. 21
2.5.4.3 System ............................................................................................................................... 22
2.5.4.4 Upgrade .............................................................................................................................. 23
3 TROUBLE SHOOTINGS............................................................................... 25
4 SPECIFICATIONS......................................................................................... 27
4.1 PHYSICAL SPECIFICATIONS ....................................................................................... 27
4.2 INPUT SPECIFICATIONS ............................................................................................. 27
4.3 OUTPUT SPECIFICATIONS ......................................................................................... 27
4.4 SIGNAL SPECIFICATIONS ........................................................................................... 28
5 MAINTENANCE AND SERVICES ................................................................ 29
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Safety Instruction
The following are the important safety instructions that you need to know before operating this equipment. Please read and understand these notices before using the equipment.
The operation and maintenance of this equipment must be handled by
professionals.
The equipment should be kept in a shady and cool place. Do not expose it
to high temperature or sunlight.
Please use the cable of good quality and make sure the connector is in
good condition.
Please do not use the power supply that doesn’t match the requirement. Please do not open the machine cover. Keep 10mm space for ventilating. Keep the operating temperature within 0℃~40 and the humidity within
10%~90% for long life-span.
Please do not operate the machine in a humid condition. Please unplug the power supply cable under the following circumstances:
The power supply cable or the socket is damaged Any liquid has been spilled into this equipment The equipment has been collided or the components are damaged
Unplug the equipment from wall outlet before cleaning. Please use dry cloth
for cleaning.
The apparatus shall be connected the mains socket outlet with a protective
earthing connection.
The appliance coupler used as the disconnect device shall remain readily
operable.
This product has gone through regulated EMC test and meets with EMC
safety requirement.
(Note: Such tests are conducted in a controlled EMC environment. A controlled EMC environment exists in a building where the installation has been designed having special regards to EMC, and where technical personnel are present with experience of EMC technology.)
Do not use this apparatus near water – The appliance should not be used
near water or moisture – for example, in a wet basement or near a swimming pool, and the like.
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Correct Disposal of this product. This marking indicates that this
product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.
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About this manual
This manual introduces the basic conception of this MPEG-4/H.264 HD/SD Encoder, including the detailed description of installation, setup and operating
method. Please read this manual carefully, especially the ‘Notice’ in the black
frame, to insure the correct operation.
Attention:
Please use the cable with good quality and confirm the connecter is in
good condition.
Please make sure the power source is qualified and do not use the power
line without the earth wire.
Please do not open the device cover privately
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Accessories List
Item
Description
Quantity 1 Encoder Main Unit
1
2
Power Cord
1 3 NMS & User Guide Disc
1 4 RCA Cable (Optional)
1 5 BNC Cable (Optional)
1 6 HDMI Cable (Optional)
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1 Overview
1.1 Product introduction
This new generation of MPEG-4/H.264 SD/HD Encoder supports HDMI, HD/SD SDI, YPbPr, CVBS, SPDIF input and ASI and IP output. With improved algorithm and compression efficiency, it presents major improvements in picture quality, offering crisp and vibrant video at extremely low bit-rates. It helps deliver more SD/HD video and audio channels in the available bandwidth, enabling the launch of additional SD/HD service in an existing digital video or an IPTV network.
1.2 Function & Features
Compatible with MPEG-4/H.264-AVC standard MPEG-1 Layeraudio encoding SD video input format: NTSC/PAL HD video input format: SMPTE-296/SMPTE-274 Support HDMI, SD/HD SDI, YPbPr and CVBS input Digital SPDIF audio input Support multiplexing of MPEG-4 video and audio compressed data stream
with DVB packets
SI related table editing Support SD or HD TS stream output with the corresponding definition of
input signal
Two identical ASI outputs IP output compliant with UDP/RTP protocol (optional) Convenient and simple NMS for long-range management of the equipment
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1.3 Front Panel
1. Power indicator: when you connect the power cord and start the equipment, this indicator will be light all the time.
2. Lock indicator: when the output stream is stable, this indicator will be light all the time.
3. Alarm: if there’s any abnormity (e.g. there’s no input stream or output stream.), this indicator will be light all the time.
Notice: when you switch options in the ‘Encode Setup’ menu, both ‘Power’ and ‘Lock’ indicators will go out within several seconds, and it’s the normal
phenomena.
4. LCD Screen: display content of the menu you are operating.
5. Direction Keys: switch different options in each menu via the four keys.
6. MENU: enter the main menu, cancel the modification or exit from any menu.
7. OK: enter submenus or confirm the modification of the parameters.
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1.4 Rear Panel
1. ETHERNET: connect this port to your server to realize the remote management.
2. TS OUT: output the encoded stream as IP format.
3. ASI1 OUT: output the encoded stream as TS format.
4. ASI2 OUT: this output is just the same as ASI1 OUT.
5. HD-SDI IN: it supports both SD and HD SDI stream input with BNC interface.
6. HDMI IN: to encode the HD program, connect the HDMI cable to the port.
7. YPbPr: component YPbPr input.
8. A/V: video with CVBS format and audio input.
9/10. AC-3 Audio IN: the four ports with ‘FL’ and ‘FR’ together are used to input the Dolby digital AC-3 audio.
11. SPDIF IN: digital audio input with optical interface.
12. Information: Power AC, Max Power Consumption and CAUTION.
13. Grounding: the equipment should be earthed by connecting the ground wire.
14. SWITCH: turn ON or OFF the equipment.
15. POWER: connect the equipment and power supply with the power cord.
16. Power Specifications: AC 90~250V, 50/60 Hz. (Note: Inrush Current at initial
switch on: 1.55A. Inrush Current after power supply interruption: 2.3A)
Notice: the function of ‘AC-3 IN’ and ‘SPDIF IN’ is not available temporarily; they’re reserved for future use.
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2 Operating instruction
Please make sure that all input/output cables are connected well. The parameters can be configured by the operation of buttons through the guide of menu displayed on LCD screen.
2.1 Start up
Start up the encoder, after about 8 seconds, the LCD displays initial state:
After start up, the encoder starts to encode automatically, LCD displays as follows:
It includes the type and IP address of this equipment.
2.2 Hierarchical menu
Operation menu is a multilevel menu. The first level is initial interface. Each menu item could have its own submenu. In the same way, each submenu item can have its own submenu too. Due to the limitation of word count displayed, it only can display one menu item at one time. Each menu item can display two lines of content: the first line is the name of menu item; the forepart of second line is the present value of adjustable parameter. The parameter can be modified in the process of encoding.
HD/SD Encoder IP: 192.168.1.16
HD/SD Encoder [V 1.0.0] booting……
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Menu Structure
CLASS1
CLASS
2
CLASS3
CLASS4 (or Options)
DEFAULT
PARAMETER
Main
Menu
Encode
Setup
Input Source
CVBS, HDMI, YPbPr, SDI
CVBS
Parameter Setup
Video Encode Rate
10000
Audio Encode Rate (32/64/128/192/256/3 20/384 Kbps)
256K Video PID
4113
Audio PID
4352
PCR PID
4097
PMT PID
4096
Program Number
1
Transport Stream ID
0
Program Name
Program-1
Provider Name
Encoder
Gop Struct IBP/IBBP
IBBP
Encode Mode CBR/VBR
CBR
Max Encoder (Biterate)
6000
Min Encoder (Biterate)
0
Frame Rate (59.94I/60I)
60I
TSIP Setup
IP Source Address
192.168.1.122
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UDP Source Port
>1024
1000
Enable Channel
Enable, Disable
Enable
Packet Size
188, 204
188
TS Packets per RTP
1-7
7
Type of Service
Normal, Min Delay, Max Throughput Max Reliabiability Monetary Cost
Normal
Protocol
UDP, RTP
UDP
Time to Live
1-255
8
UDP Destination Port
>1024
1234
IP Dest Address
224.1.0.0 ~
238.255.255.255
227.10.20.30
Source MAC Address
01:02:03:04:05: 06
System
Local Setup
Host IP Address
192.168.1.16
Host Gateway
192.168.1.1
Host Subnet Mask
255.255.255.0
Host MAC Address
A0:07:ED:0F:60 :1F
Lock Timeout Setup (Lock Now/5 Min/3 Min /2 Min)
2 Min
PIN Setup
1234
Security Mode (Security Mode
Standard Mode
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Host Trap IP Address
0.0.0.0
Language Select
English, Chinese
English
Factory Setting
NO, YES
NO
Version
Information
Hardware Version
The current version
Software Version
The current version
2. 3 Menu flow rules
1. Due to the limitation of word count displayed, it is impossible to display all menu items in the same level. Menu items in the same level can be switched through the two buttons ‘↑↓’.
2. The parameter only can be modified in the end level menu. Press button ‘OK’ to entry the lower level menu when it chooses a non-end level menu.
3. There is more than one way to enter the lower level menu from the higher level menu.
4. Enter the end level menu, and modify the parameter and press ‘OK’ to save it. If it has no use for modifying the parameter value, press ‘MENU’ to return the next higher level menu and keep the former parameter value, or press ‘OK’ to confirm the former one.
5. During the process of encoding, LCD will return the initial interface automatically if any button operation stays on a menu item over 5 minutes.
Notice: to modify any parameter and save it, you need press ‘OK’ to enter the editing status firstly, and then press ‘↑→↓←’ to select other options or
input the parameter. Lastly, press ‘OK’ to save the new parameter.
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2. 4 Operation of Front Panel
2.4.1 Encode Setup
Input Source
The options includes: CVBS (A/V), HDMI, SDI and YPbPr, and you should
select the right Input Source according to your application.
Video Encode Rate ● Audio Encode Rate
Input the Video Encode Rate value and select the Audio Encode Rate according to your request.
Notice: the larger you input/select the Video/Audio Encode Rate is, the broader bandwidth the program takes up.
Video PID ● Audio PID
PCR PID ● PMT PID
The range of each PID value is: 0 ~ 8192, you can input any value within this range according to your arrangement. However, be sure to set different PID for Video, Audio, PCR and PMT.
Program Number ● Transport Stream ID
Video Encode Rate 10000
Input Source CVBS
Video PID 4113
Audio PID 4352
PCR PID 4097
PMT PID 4096
Program Number 1
Transport Stream ID 0
Audio Encode Rate 256K
The range is 1000 ~ 20000 Kbps
Options: 32/64/128/192//256/320/384 Kbps
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Program Name ● Provider Name
Input the information about the encoded program, including Program Number, Program Name, Transport Stream ID and Provider Name.
Tips: the Transport Stream ID is set for knowing this stream from other streams within the same broadcasting network.
● Frame Rate ● Min Encode Rate
According to the signal select frame rate as 60I or 59.94I
● Max Encode Rate ● Encode Mode
Option: CBR/VBR
● GOP Struct
Option: IBBP/IBP
2.4.2 TS/IP Setup
● Enable Channel ● Packet Size
Program Name Program-1
Provider Name Encoder
Enable Channel Enable
Packet Size 188
Open or close the output channel by select Enable or Disable.
Select the TS packet size: 188 or 204 Byte
Frame Rate 60I
Min Encode Rate 0
Max Encode Rate 15000
Encode Mode CBR
GOP Struct IBBP
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Source MAC Address 01:02:03:04:05:06
● TS Packets per RTP ● Protocol
● UDP Destination Port ● IP Dest Address
Notice: it’s necessary to set different ‘IP Dest Address’ or ‘UDP Destination Port’ for each equipment when more than two equipments work as IP
output mode within the same broadcasting network.
● Type of Service ● Time to Live
When the equipment transmits the IP stream to other broadcasting network
by connecting TSIP port to the Router, the two parameters work. If you know little about them, keep them in default.
● IP Source Address ● UDP Source Port
● Source MAC Address
TS Packets per RTP 7
Protocol UDP
UDP Destination Port 1234
IP Source Address
192.168.1.122
UDP Source Port 1000
IP Dest Address
227.10.20.30
Type of Service Normal
Time to Live 8
Select the amount of TS packets in each RTP packet. The range is 1-7.
Select the transmission format: UDP or RTP.
Set the port for broadcasting the IP stream, it should be larger than 1024.
Set the address for broadcasting the IP stream, the range is:
224.1.0.0~238.255.255.255
The three parameters are used in the internal communication of the
equipment, so you needn’t modify
them for normal application.
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2.4.3 System
Host IP Address ●Host Gateway
●Host Subnet Mask ●Host MAC Address
The four parameters are set for the connection between equipment and its
NMS running on your server.
●Lock Timeout Setup ●PIN Setup
Used to set the time when front panel LCD will be locked. Option: 2Min3Min5MinLock Now
Host IP Address
192.168.1.16
Host Gateway
192.168.1.1
Host Subnet Mask
255.255.255.0
Host MAC Address A0: 07: ED: 0F: 60: 1F
Notice:
1. After you modify the four parameters and press MENU button to apply it, the equipment will restart automatically.
2. The ‘Host IP Address’ and the server’s IP address, should be in the same network section; ‘Host Gateway’ and the server’s gateway, ‘Host Subnet Mask’ and the server’s Subnet Mask should be the same. For
example:
Parameter
Encoder
Server
IP Address
192.168.1.x (x: 3 ~254)
192.168.1.2
Gateway
192.168.1.1
192.168.1.1
Subnet Mask
255.255.255.0
255.255.255.0
3. When more than two pieces of encoders are connected to the same
server, it’s necessary to set different ‘Host IP Address’ and ‘Host MAC
Address’ for each one.
Lock Timeout Setup 2 Min
PIN Setup ****
1234 in default
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Security Mode
Option: Standard Mode/Security Mode
● Language Select
If needed, you can change the menu language into Chinese or English.
● Factory Setting
You can set all the parameters back to the factory setting. If you select ‘YES’,
it’ll display as the right picture and restart automatically.
●Hardware Version ●Software Version
Press OK button on the front panel to query the current Hardware and Software
version about the equipment.
2.5 Network management operation
2.5.1 Overview
The network management software is a remote management program based on web service, which can conduct a remote management on any computer running on windows98 system or above.
2.5.2 Software installation
With the network management software recorded on it, a CD is sent along with the machine. Put the CD into the disk driver and a compressed file package will
Language Select English
Factory Setting NO
Version Information Software Version
Factory Setting Restart
YES
Version Information Hardware Version
Security Mode Standard Mode
Host Trap IP Address
0.0.0.0
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show up, and then double click the file. Install decompression software first if there isn't one. After decompression, double click MNG_V1.0.0.exe to open the program and conduct a remote control.
2.5.3 Login interface
Double click MNG_V 1.0.0.exe, the login interface is like Fig 2-1, and then input the User and Password, both of them are ‘admin’ in default. Enter ‘Login’ to go to the interface like Fig 2-2.
Fig 2-1
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Fig 2-2
It’s convenient to manage several equipments at the same time via the NMS. The NMS will read and display the name and IP address of all the equipments connected to the server automatically. Double click the equipment’s name to enter the corresponding operation interface.
2.5.4 Operation interface
The operation interface is like Fig 2-3, there’re four pages used to configure the
equipment, including: Encoder, Ethernet, System and Upgrade. You’ll see the
‘Encoder’ page as soon as entering this interface.
2.5.4.1 Encoder
You can set the basic parameters about encoding program here.
Video Source: Select the corresponding option according to the actual input
source, including: CVBS (A/V), HDMI, SDI and YPbPr.
Video PID: The range PID value is: 1024 ~ 8175, you can input any value
within this range according to your arrangement. However, be sure to set different PID for Video, Audio, PCR and PMT.
Audio Source: Select the corresponding option according to the actual
input source, including: CVBS (A/V), HDMI, SDI and YPbPr.
The name and IP address of all the equipments connected to the server.
Display the correlative information about the equipment youre operating.
Display the status of equipments, including connection and signal locking status and so on.
These options are not valid temporary.
Modify the user name and password here.
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Audio PID: The range PID value is: 1024 ~ 8175, you can input any value
within this range according to your arrangement. However, be sure to set different PID for Video, Audio, PCR and PMT.
Video Encode Rate: the range is 1000 ~ 20000 Kbps.
PCR PID: The range PID value is: 1024 ~ 8175, you can input any value
within this range according to your arrangement. However, be sure to set different PID for Video, Audio, PCR and PMT.
Video Max Encode Rate: usually 2 times than normal encode rate.
PMT PID: The range PID value is: 1024 ~ 8175, you can input any value
within this range according to your arrangement. However, be sure to set different PID for Video, Audio, PCR and PMT.
Video Min Encode Rate: 0 Kbps.
Audio Encode Rate: select an option from 32/64/128/192/256/320/384
Kbps.
Transport Stream ID: set this ID to know the encoded stream from other
streams in the same broadcasting network.
Program Name/ Number/ Provider Name: input the correlative information
of the encoded program.
GOP Struct: IBBP or IBP.
Signal: it’ll display ‘LOCK’ when the encoded stream is transmitted
successfully; otherwise it’ll display ‘UNLOCK’.
Fig 2-3 Encoder
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Notice: After setting all the parameters of all the pages, you should press ‘SendData’ to save and apply it.
2.5.4.2 Ethernet
If you need the encoder outputs the stream as IP format, set the parameters here.
Enable Channel: Open or close the IP channel by selecting Enable or
Disable.
Source IP Address/ Source Port/ Source MAC Address: The three
parameters are used in the internal communication of the equipment, so you needn’t modify them for normal application.
Dest IP Address: set the parameter for broadcasting the IP stream. The
range is 224.1.0.0 ~ 238.255.255.255
Dest Port: set the parameter for broadcasting the IP stream. The number
should be larger than 1024.
Protocol: select the UDP or RTP protocol according to your request.
TS Packets per UDP: Select the amount of TS packets in each RTP packet.
The range is 1 ~ 7 and 7 is recommended.
PacketSize: Select the TS packet size188 or 204 Byte.
Time to Live/ Type of Service: When the equipment transmits the IP
stream to other broadcasting network by connecting TSIP port to the Router, the two parameters work. If you know little about them, keep them in default.
Fig 2-4 Ethernet
Notice: it’s necessary to set different ‘Dest IP Address’ or ‘Dest Port’ for
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every equipment when more than two equipments work as IP output mode within the same broadcasting network.
2.5.4.3 System
You can modify or query the information about the equipment.
Host IP Address: set the IP address for connecting the equipment to the
NMS.
Host Subnet Mask/ Host Gateway: the two parameters should be the
same as your server’s subnet mask and gateway.
Host MAC Address: set the MAC address of this equipment.
Hardware/ Software Version: the current hardware or software version
installed in the equipment.
Notice:
1. After you modify the four parameters and press MENU button to apply it, the equipment will restart automatically.
2. The ‘Host IP Address’ and the server’s IP address, should be in the
same network section; ‘Host Gateway’ and the server’s gateway, ‘Host
Subnet Mask’ and the server’s Subnet Mask should be the same. For
example:
Parameter
H.264 encoder
Server
IP Address
192.168.1.x (x: 3 ~254)
192.168.1.2
Gateway
192.168.1.1
192.168.1.1
Subnet Mask
255.255.255.0
255.255.255.0
3. When more than two pieces of encoders are connected to the same
server, it’s necessary to set different ‘Host IP Address’ and ‘Host MAC
Address’ for each one.
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Fig 2-5 System
2.5.4.4 Upgrade
The NMS provides you a convenient and simple way to update the software, if you need the upgrade for the software. To complete the upgrade, you can follow the specific steps as below:
Fig 2-6 Upgrade
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1. Click ‘Select File’, and select the upgrade software. Then click ‘Open’.
Fig 2-7 Select File
2. Click ‘Start’ to begin the upgrade, and you can see the progress in the
upgrade interface.
3. If the upgrade is successful, a message like Fig 2-8 will pop up to remind you, at the same time, the equipment will restart automatically.
Notice: During the process of upgrade, don’t cut off the power supply and
the connection between server and equipment, otherwise it would induce the destructive damage for the equipment.
Fig 2-8
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3 Trouble shootings
1. Why can’t log on the equipment via the NMS?
If you’re sure the cable connection is firm, you can make the following check:
Network blocking
Check network and make sure the network transmits fluently, and the checking is conducted at set intervals by the software, so the possibility can not be ruled out if a disconnection occurs.
IP address conflict or setting error.
Check IP address, and there is a default address as the device dispatched. Please modify it according to the actual IP address at its debut, and for easy management, do not randomly change the address once it was set up, because the correct IP address is directly related to the network management.
2. Why is there not output stream while the input signal is good?
If you’re sure the monitor and equipment receiving the signal from encoder are working normally, Please check:
Does the resolution of input signal match with the selected input source?
CVBS: 720 x 576 x 50i; 720 x 480 x 59.94i YpbPr: 1080 x 720 x 50p; 1080 x 720 x 60p; 1920 x 1080 x 50i; 1920 x 1080 x
60i HDMI: 1080 x 720 x 50p; 1080 x 720 x 60p; 1920 x 1080 x 50i; 1920 x 1080 x 60i SDI: 720 x 576 x 50i; 720 x 480 x 59.94i; 1280 x 720 x 50p; 1280 x 720 x 60p; 1920 x 1280 x 50i; 1920 x 1080 x 60i
Is the bit rate overflowed or set too low?
Please check the video/ audio bit rate and adjust them to an adaptable range.
Is there any conflicts with the PID in other TS stream?
Check the Video/ Audio/ PCR/ PMT PID, and modify their PID and distribute different PID to them.
3. Why does the picture pause or is the picture color abnormal?
The program format (PAL/ NTSC) of the decoder and the input source o are
not accordant.
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Please check the program format, and adjust the whole system’s format to be accordant, you’d better set the same format for the input source of the encoder,
the decoder and TV
4. Why is there a halt or mosaic in the picture?
For every equipment, if the total output bit rate beyond the max capacity of the
equipment, there may be a halt or mosaic in the picture. So you should check and adjust the input or output bit rate of every equipment to make it accord with their specifications.
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4 Specifications
4.1 Physical Specifications
Temperature
Regular
temperature
10~40℃(50~104℉)
Operating
temperature
0~40 32~104℉)
Storage
temperature
Power supply
Voltage range
90~250V50/60Hz
Fuse type
250V,3.0A
Power
30 W
Weight
3.5 KG
Dimension
44mm(H)×484mm(W)×274mm(D)
4.2 Input Specifications
Video
Signal
CVBS
Level
1Vp-p±0.2
Connector
RCA
Impedance
75Ω
Audio
Signal
non-balance audio input
Level
2Vp-p±0.2
Connector
RCA
Impedance
600Ω
4.3 Output Specifications
ASI output
Connector Type
BNC
Impedance
75Ω
Transport stream
format
Single channel transmit stream
Transmit distance
>250mwith high quality coaxial cable
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4.4 Signal Specifications
Video mode
AUTO
Aspect Ratio
43; 169
Signal channel system bit
rate
2M—20Mbps
video encode bit rate
1M—20Mbps
audio encode bit rate
32Kbps, 64Kbps, 128Kbps, 192Kbps, 256Kbps, 320Kbps, 384Kbps
Audio sample frequency
48KHz
Audio mode
STEREO, MONO
Output stream
MPEG-4/H.264 TS transmit format compliantpacket length 188 or 204
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5 Maintenance and Services
Before sales services
1. A system project would be established based on fully acknowledge of the client's need.
2. Detailed solution would be provided to any forms of questions brought by clients.
3. The functions and features of our equipments would be introduced in detail.
4. Hardware configuration would be provided according to the actual needs of the system along with those of the client.
After sales services
1. One year warranty is provided in normal operation. During this time, if there’re any issues on the equipment in normal operation, we will be responsible for troubleshooting and maintenance. If necessary, further technical support shall be provided and you will receive our response within 24 hours in normal situation once we get your feedback.
2. Training program is scheduled for clients' system maintenance staff so that the operators can master the skill proficiently to make sure the system can run well.
3. 12-month warranty is provided from the day of dispatch. Malfunctions under regular use will be repaired for free. Provide lifetime paid services after 12 month.
1.PIM.UMH252-03/V10-R
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