Weiser Kevo User Manual

49719 / 01

User Guide

PLEAS E READ THIS D OCUMENT IN IT S ENTIRET Y,
INCLUDING “IMPORTANT SAFEGUARDS” AND “PREVENTING
INADVE RTENT UNLOC KING OF YOUR DO OR” ON PAGE 2.

1

Kevo at a Glance

2

Kevo-Compatibl e Device s

3

Quick Start

4

Normal Operation

5

Advanced Feature s

6

All About eKeys

7

System Rese t

8

Device Calibration

9

Important Safeguards

10

Need Help?

Quick Start

3

Kevo at a Glance

1

1. Deadbolt rose

2. SmartKey
tool hole

5. Reset button

6. Back panel

7. Program
button

8. Turnpiece

Exterior

Interior

3. Light ring

4. Keyway

9. Calibrate
button

10. Switches

11. Status LED

1. Touch Kevo anywhere on the
metallic surface behind t he
light ring to lock and unlock.

2. Insert your SmartKey tool
here when rekeying your lock
to work with your existing key.

3. Changes color to
communicate with you.

4. Insert your standard key here.

5. Only use to reset Kevo

to delete all eKeys and fobs.
See “System Reset ” for more
information.

6. Where all the programming
features are located.

7. Use to enroll ph ones and
fobs.

Switch 1

Status LED

Door lock status LED blinks
every 6 seconds. ON position
is factory default.

Switch 2

Triple Touch Lock

See “Triple Touch Lock.”
OFF position is factory default.

8. Use to manually lock and
unlock Kevo from the
inside. When the turnpiece
is vertical, Kevo is locke d.
When it is horizontal, Kevo i s
unlocked.

9. Use to calibrate phones and
fobs.

10. Use to enab le and disable the
Status LED, Triple Touch Lock
and Audio.

11. Communicates whether the
door is locked or unlocked
and flashes red for a low
battery alert . Can be turned
on and off by Switch #1.

Switches

Switch 3

Audio

Beeping sound is heard
during programming and
normal operation. ON
position is factory default.

1 2 3 4

Switch 4

Future Feature

ON OFF

Kevo-Compatible Devices

2

Kevo can be locked or unlocked with these devi ces:

Smartphones and
Smart Devices

A Kevo-compatible smartphon e
(or other mobile internet-connected
device or tablet) must have Bluetoot h
Smart Ready/ Blueto oth 4.0 and an app
specific to the device must be installe d.
Find out if your device is compatible at

www.weiserlock.com/kevo/devices.

Kevo Fob Standard Key

A Kevo Fob is a Bluetooth device that
provides the same touch-to-open
convenience as a smartphone.

Additional fobs can be purchased
as needed. Up to eight fobs can
be enrolled in a single Kevo lock. A
single fob can be enrolled in up to 25
different Kevo locks.

Note: You may choose to use only
Kevo fobs, only smartphones or a mix
of both in your Kevo system.

Always make sure you have access
to your standard key. You can use
the SmartKey tool to rekey your lock
so it works with your existing Weiser
key. See the supplied SmartKey rekey
instructions for more information.

Install the Kevo Lock

A

See the supplied Installation Guide for c omplete
instructions, or view the installation vid eo at

www.weiserlock.com/kevo/support.

Note: The door handing process, S teps 21 and 22 in the

Installation Guide, is crucial for lock opera tion. To check if the
door handing process was completed, rot ate the turnpiece on
Kevo’s interior. If it doesn’t rotate smoothly, the door handing
process was not performed co rrectly, and Steps 21 and 22
should be performed again.

Calibrate Your Fob

D

The calibration process is required to enable
Kevo’s inside-outside security functio nality. After
successfully completing calibration, your Kevo’s
inside-outside sensor will be enabled for yo ur fob.
When enabled, the sensor can help prevent your
door from being unlocked by unauthorized users
while your fob is inside.

Note: The calibration process is a dev ice-specific
activity. Kevo’s inside-outside sensor will remain
disabled for any uncalibrated fob.

See “Device Calibration” on page 2.

Calibrate Your Phone

G

The Kevo app will prompt you to calibrate
your phone after it is enrolled. The calibration
process is required to enable Kevo’s inside­outside security functionality. After successfully
completing calibration, your Kevo’s inside-outside
sensor will be enabled for your device. When
enabled, the sensor can help prevent your door
from being unlocked by unauthorized users while
your device is inside.

Note: The calibration process is a dev ice-specific
activity. Kevo’s inside-outside sensor will remain
disabled for any uncalibrated device.

See “Device Calibration” on page 2.

Wake Up Your Kevo Fob

B

The fob that came with your Kevo lock
is already enrolled in the lock. You must
press and release the e nroll button on
the fob with a ballpoint pen to wake it up
before you can start using it. Wh en the
fob’s LED flashes green, the fob is awake.

Download the Kevo App

E

Download the Kevo app at

www.weiserlock.com/kevo/app

Test Your Smartphone

H

Bring your phone and standard key outside w ith you
and test to make sure that Kevo is communicating
with your phone to lock and unlock. See “ Normal
Operation” for more information.

Test Your Kevo Fob

C

Bring your fob and standard key outside
with you and test to make sure that Kevo is

LED

enroll button

SIGN IN

GET STARTED

communicating with your fob to lock and unlock.
See “Normal Operation” for more information.

If your fob is unable to communicate with the
lock, see the online Troubleshooting Guide at
www.weiserlock.com/kevo/support.

Enroll Your First Smartphone

F

Follow the instructions inside the Kevo app to
create an account and set up the lock to work with
your phone. The phone used during first time setup
will be assigned the only Owner eKey. See “All
About eKeys” for more information.

Note: Your phone must have a data connection for
first time setup.

Send eKeys to Family & Friends

I

Follow the instructions inside the Kevo app to
send eKeys to family and friends. Make sure
your eKey recipients have Kevo-compatible
smartphones. The eKey email noti fication will
prompt the recipient to download the Kevo app
and accept the eKey inside the app.

Note: It is highly recommended that all frequent
users of your lock perform the calibr ation
process to enable the inside-outside sensor for
their devices.

See “Device Calibration” on page 2.

Normal Operation

4

Unlocking the Door

A

from the Outside

Touch the deadbolt rose while your phone or fob is with you. You
may need to turn towards the lock so that there is a clear line of sight
between the lock and your device. The light r ing will spin blue, then
flash green twice, and you will hear two be eps (if switch #3 is on).
The door will unlock.

If you are using a smartphone, it may beep or vibrat e.

Note: If the light ring turns blue, but shuts of f without locking or unlocking your door, Kevo was unable to establish a connect ion with your device.
Try touching deadbolt rose again. If this happens frequently, see the online Troubleshooting Guide.

Locking the Door

B

from the Outside

Touch the deadbolt rose while your phone or fob is with you. You
may need to turn towards the lock so that there is a clear line of sight
between the lock and your device. The light r ing will spin blue, then
flash amber once, and you will hear one beep (i f switch #3 is on).
The door will lock.

If you are using a smartphone, it may beep or vibrat e.

Triple Touch Lock

C

This is a convenient feature tha t allows you to lock the door
from the outside witho ut the use of a smartphone or fob.

You might use Triple Touch Lock if you are using only a
standard key in your system bu t wish to lock the door by
touch, if your smartpho ne or fob is disabled, or if you have a
visitor in your home that will leave an d lock the door behind
them.

Note: This feat ure is OFF by default. To enable it, flip Switch
#2 to the ON positi on, then lock or unlock the door by
touching the deadbolt rose.

To lock the door with this feature, tou ch the deadbolt rose
three times, pausing briefl y between each touch. The light
ring will spin blue, flash amber, and you will hear o ne beep
(if switch #3 is o n).

CAUTION: With this feature ena bled, it is

possible to lock yourself outside if you d on’t
have an enrolled smartphone, Kevo fob or
standard key with you.

Error Notifications

D

A complete audio/visual char t of all the lights and sounds in the Kevo system is available in the online
Troubleshooting Guide at www.weiserlock.com/kevo/support.

Magenta Flash: Your device is outside of activation range, the area aro und the lock in which it
can detect your device and respond to touch. W hen locking or unlocking the door, bring your device
closer to Kevo by turning toward the lock so that there is a clea r line of sight between the lock and
your device. If this happens frequently, see the online Troubleshooting Guide.

Red Flash: The lock h as detected an unauthorized device within activation range. Kevo will not
unlock. If this happens frequently, see the online Troubleshooting Guide.

Top Two LEDs are Solid Red: The A A batteries in the Kevo interior are low and
need to be replaced.

Bottom LED is Soli d Red: The fob battery is low and needs to be re placed. See the
online Troubleshooting Guide for instructions.

Side LEDs Flashing Red: The deadbolt has jammed. Che ck your door for alignment
and make sure the latch bolt can operate smoothly.

Advanced Features All About eKeys System Reset

5 6 7

Inside-Outside Sensor

A

The Kevo lock features a sensor that can tell
if your device is inside or outside your home.
When enabled, it can help prevent your door
from being unlocked by unauthorized users
while your device is inside.

History Log

C

A history of the lock’s activity may be v iewed
through the Kevo app or by logging into the
web portal: ww w.mykevo.com.

Device Calibration

8

The calibration process is required to
enable Kevo’s inside-outside security
functionality. When enabled, the inside­outside sensor can help prevent your door
from being unlocked by an unauthorized
user while your device is inside. After
successfully completing calibration, your
Kevo’s inside-outside sensor will be enabled
for your device, and your lock’s activation
range will be optimized for your device and
entryway. Activation range refers to t he
area around the lock in which it can detect
your device and respond to touch.

Note: The calibration process is a
device-specific activity. Kevo’s inside­outside sensor will remain disabled for any
uncalibrated device.

Note: Each calibration environment is
unique. As a result, multiple attempts may
be required before a successful calibration
is achieved.

Learn more about calibration at

www.weiserlock.com/kevo/support.

Notifications

B

The Kevo app can send notificatio ns when the
door is locked and unlocked by eKey holders.
You can choose to receive the system’s default
notifications or set up custom noti fications to
monitor a specific user or time frame.

Kevo App Passcode

D

Kevo features an optional, added-securit y
passcode that you can enable inside the ap p
to be used in addition to the app’s password.
Enabling the passcode will require you to enter
a 4-digit PIN whenever you access th e app,
and it protects your Kevo account against
unauthorized changes when your phone is
unlocked.

Where to Calibrate

A

When performing the calibration
process, keep your device in the front
pocket of your pants and remove all
other contents from your pocket. For
best results, stand at an extended
arm’s reach from the lock and align
your pocket to establish a clear line
of sight between the lock and your
device. If you have questions regarding
where to calibrate, consult the online
Troubleshooting Guide.

Note: You will not necessarily need
to keep your device in the pocket in
which it was calibrated during normal
operation. See “After Successf ul
Calibration.”

An eKey is an electronic ke y that can be sent to family and friends
with Kevo-compatibl e smartphones. The first phon e you enroll
with the lock will automatic ally receive the only Owner eKey,
and an additional eKey will be ad ded to your account so you can
send it to a friend or family member. Addit ional eKeys can be
purchased as needed through the app.

When you send eKeys to family a nd friends, you can choose
which eKey type they re ceive.

Like an Owner eKey, Admin eKeys give the recipient the a bility to
purchase, send, disable and de lete eKeys, view a lock’s history and
receive notifications. Admin eKey holders can delete other Admins
in the system, but they cannot d elete the Owner.

Anytime eKey ho lders can lock and unlock your Kevo, but the y
cannot manage eKeys.

Disabling eKeys

You can disable an eKey from an indi vidual user within the app or
web portal (w ww.mykevo.com). Disabling an e Key will temporarily
disallow access to the Kevo lo ck until you re-enable it.

Deleting eKeys

Deleting an eKey will permane ntly remove that eKey from your
system.

B

1

4

7

WARNING: Resetting your Kev o system will

restore your lock to factor y default settings and
delete all smartphones a nd fobs from Kevo’s
memor y.

If you wish to perform a system reset, p ress and hold
the Reset button on the back panel for 10 second s
until the lock beeps and the light ring flashes red.

Phones: After a system reset, you will nee d to re­enroll and calibrate your Owner phone. You will still be
able to maintain all eKeys associated with your K evo
account and send eKeys at no charge to anyone who
previously had an active eKey at the time of reset.

Fobs: After a system reset, all fob s will need to be
re-enrolled and calibrated. Follow the instru ctions in
“Enrolling a Fob” and “Fob Calibration.”

Fob Calibration

Remove
battery cover.

Replace the
battery cover.

When the light ring
becomes solid green,
touch the deadbolt
rose. The light ring will
spin green. Wait for it
to stop spinning, then
touch the deadbolt rose
again. Repeat the touch
sequence one more time.

A

1

3

Press and

2

release the
Calibrate button.

Go outside with your fob and

5

standard key and close the door.

Enrolling a Fob

Note: The fob that came with your lock is alre ady enrolled, but it must be
re-enrolled if the lock is reset.

Press and
release the

fob’s enroll
button. The
fob’s LED will
begin to blink
green.

Hold the fob close
against the back
panel. The fob’s
LED will begin
to blink faster.
When it turns
solid green, the
fob is successfully
enrolled.

Press and

2

release the
Program
button.

Bring your fob and standar d

4

key outside with you and tes t
to make sure that Kevo is
communicating with your fob to
lock and unlock.

If the fob will be used frequen tly
in your Kevo system, it is highly
recommended that you per form
the calibration proces s for
added security.

Hold fob close

3

against the back
panel until the
fob’s LED begins
to flash amber.

Place your fob in the empty front pocket

6

of your pants (on the side that has th e
clearest line of sight to the lock).

After the third

8

touch, the
light ring will
flash green if
calibration is
successful or red
if calibration is
unsuccessful.

C E FD

Smartphone Calibration After Successful Calibration

Inside the Kevo app, navigate to your lock’s
settings and tap “Calibrate.” Follow the prompts
within the app.

Important Safeguards Need Help?

9 10

1. Read all instructions in their entirety.

2. Familiarize yourself with all warning and caution statements.

3. Remind all family members of safety precautions.

4. Always have access to your lock’s standard key.

5. If using the Triple Touch Lock feature, make sure to have your
smartphone, fob or standard key with you to prevent locking
yourself out.

6. Familiarize yourself with all light ring error notifications.

7. Replace low batteries immediately.

Preventing Inadvertent

A

Unlocking of Your Door

WARNING: Failure to follow these safe guards could

result in your lock opening inadve rtently.

1. Calibrate all devices in your Kevo system.

2. Avoid keeping and storing calibrated phones and fobs
unnecessarily close to the lock when inside the home.

3. If you are unable to calibrate your device, temporarily disable
Kevo’s Touch-to-Open functionality.

4. Restrict access to your Kevo lock’s back panel and routinely
check your settings to ensure they have not been altered
without your knowledge.

Unsuccessful Calibration

If calibration is initially unsuccessful, at tempt
calibration again and adjust the orientation and
proximity of your device. If it continues to be
unsuccessful after multiple at tempts, see the online
Troubleshooting Guide, or contact the Kevo Suppor t
team for assistance. If needed, you may tempo rarily
disable Kevo’s Touch-to-Open functionality until
successful calibration is achieved. See “ Temporarily
Disabling Touch-to-Open Functionality.”

5. Protect the password to your Kevo app and web portal
accounts.

6. When sending an eKey, always double-check that you
are sending it to the correct recipient.

7. Protect and restrict access to your smartphone so
that your app settings cannot be altered without your
knowledge.

8. Enable the Kevo app’s security passcode so that your
app settings cannot be altered without your knowledge.

9. When sending eKeys, be aware of the difference
between an Admin user and other users in the system:
an Admin user can send, disable and delete eKeys.

10. If your smartphone is lost or stolen, use the Kevo web
portal (www.mykevo.com) to disable it.

11. If a fob in your Kevo system is lost or stolen, reset your
lock to delete it from memory.

Once your device has been successfully c alibrated,
you do not necessarily need to keep your device in
the pocket in which it was calibrated. During normal
operation, you may hold it in your hand, put it in
another pocket, or keep it in a purse or backp ack.

Pocket: For best results during nor mal operation,
turn toward the lock so that there is a clear line of
sight between the lock and your device.

Purse and backpack: For best results during
normal operation, store your device in the
outermost pocket of your purse or back pack, and
turn it towards the lock so that there is a clear line
of sight between the lock and your device.

CAUTION: The calibratio n process, which enables the lock’s inside-outside

sensor, is an important secur ity measure; however, as with any radio- based
technology, it should be noted that t he accuracy and reliability of the Kevo
lock’s inside-outside s ensor cannot be guaranteed. Users sh ould not rely
solely on the Kevo lock’s sensor f or security purposes and shoul d always use
caution. Weiser assumes no responsibility for incorrect results or damages
resulting from the use of the Kev o lock’s sensor.

Certain home confi gurations may impede the Kevo lock’s sensor m ore than
others. Example: Your home office is located next to your entryway, and part of

the office extends past the front door, jutting into the front yard. If your device
is being actively used in that office extension, the Kevo lock’s sensor could
possibly detect the device as being outside of your home whi le that device is
in active use.

CAUTION: Prevent unauthor ized entry. Because anyone with access t o

the back panel can change your K evo lock’s settings, you must restrict
access to the back panel and ro utinely check your settings to ensure
they have not been altered with out your knowledge.

WARNING: This Manufacturer a dvises that no lock can provide complete

security by itself. This l ock may be defeated by forcible or technical
means, or evaded by entry el sewhere on the property. No lock can
substitute for cautio n, awareness of your environment, and common
sense. Builder’s hardware is availabl e in multiple performance grades
to suit the application. In or der to enhance security and reduce risk , you
should consult a qualified lo cksmith or other security professi onal.

Regulatory Compliance

B

This product com plies with standa rds established b y the following regula tory bodies:

•Federal Communic ations Commission (FCC )

•Industry Canada

FCC

This device comp lies with Part 15 of the F CC Rules. Operat ion is subject to the
following two conditions:

( 1 ) this device may not ca use harmful inter ference, and

( 2 ) this device must ac cept any interfere nce received, inclu ding interferenc e that may
cause undesired operation.

This equipment has b een tested and foun d to comply with the limi ts for a Class
B digital device, pu rsuant to Part 15 of the F CC Rules. These l imits are designed
to provide reasonable protection against harmful interference in a residential
installation. T his equipment gener ates, uses, and can ra diate radio frequen cy
energy and, if not ins talled and used in acc ordance with the i nstructions, may c ause
harmful interference to radio communications. However, there is no guarantee
that interferen ce will not occur in a par ticular install ation. If this equipm ent does
cause harmful inte rference to radio o r television recep tion, which can be det ermined
by turning the equipm ent off and on, the us er is encouraged to tr y to correct the
interference by o ne or more of the follow ing measures:

•Reori ent or relocate the re ceiving antenna.

•Increase the separation between the equipment and receiver.

•Conne ct the equipment int o an outlet on a circuit di fferent from that t o which the

receiver is connected.

•Consu lt the dealer or an expe rienced radio /TV techni cian for help.

IMPORTANT! Ch anges or modific ations not exp ressly approv ed by the
manufactur er could void the u ser’s author ity to operat e the equipmen t.

Industry Canada

This Class B digit al apparatus comp lies with Canada IC ES-003. C AN/C SA-C22.2
NO. 14-05 (In dustrial Contr ol Equipment) Ope ration is subject to t he following two
conditions: ( 1 ) t his device may not caus e interference, an d ( 2 ) this device must
accept any inter ference, including in terference that m ay cause undesired op eration
of the device.

Temporarily Disabling
Touch-to-Open Functionality

Kevo provides multiple options to disable communicatio n
between the Kevo lock and your devices unt il successful
calibration is achieved:

• Utilize the built-in motion detection in the Kevo app a nd

fob (when the devices are not in motion fo r 30 seconds or
longer, they will no longer communicate with the lock) .

• Sign out of the Kevo app.

• Put your fob in sleep mode by pressing and holding the

fob’s enroll button for 10 seconds until it flashes red. To
wake up the fob, press and relea se the fob’s enroll button.
When the fob’s LED flashes green, the fob is awake.

• Remove the battery pack f rom Kevo’s interior and use your

standard key.

Online Support

You can utilize the help feature inside the Kevo app, and
you can find a complete Troubleshooting Guide and FAQ
List online at www.weiserlock.com/kevo/support.

Contact a Kevo
Support Specialist

If you have questions, our highly trained Kevo Suppor t
team can provide you with the assistan ce you need:

Weiser Kevo Support

1-800-677-5625

www.weiserlock.com

6:30am – 4: 30pm PST Mon-Friday

6:30am – 4: 00pm PST Saturday

Closed Sunday

©2013 Weiser Corporation