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Enterprise System
User Manual
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Webroot Enterprise System User Manual

Webroot Enterprise
System Administrator
Guide
Webroot Software, Inc.
PO Box 19816
Boulder, CO 80308
www.webroot.com
and Spy Sweeper icons are registered trademarks or trademarks of Webroot Software, Inc. All other trademarks are properties of their respective owners.

Content s

1: Planning Your Installation 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Understanding Webroot Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Planning for Webroot Enterprise Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How Webroot Enterprise Updates Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key Steps to Installing and Setting Up Webroot Enterprise. . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2: Installing Webroot Enterprise 9
Setting up a SQL Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing Webroot Enterprise Server on Your Company Server. . . . . . . . . . . . . . . . . . . . . . 11
Setting Up Client Workstations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting Up Client Workstations from the Admin Console. . . . . . . . . . . . . . . . . . . . . . . . 20
Alternate Client Workstation Setup Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Client Installation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Example Logon Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Uninstalling Spy Sweeper from Client Workstations. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing and Assigning Distributor Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing Distributor Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Assigning Distributor Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing the Distributor Server Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Understanding the Admin Console Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
3: Setting Up the Webroot Enterprise Server 29
Accessing the Admin Console and Viewing News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Editing the Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting Up Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting Up Notification E-mail Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Setting Up Notification Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting Up Error Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Managing Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Managing Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Creating and Exporting Client Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Polling Client Workstations Now. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Deleting Client Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Filtering Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4: Managing Spy Sweeper 39
Managing Spyware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting Up Automatic Spyware Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting Up Continuous Monitoring: Active Shields. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Configuring Sweeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Webroot Enterprise System Administrator Guide i
Configuring Sweep Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Setting Up Sweep Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Running Sweeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Running a Sweep Now . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Scheduling Sweeps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Viewing and Stopping Sweeps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Updating Spy Sweeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing Updates Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing Updates Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting Up Update Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting up Updating for Mobile End Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Viewing a Summary of Detected Spyware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Unlocking Functions at a Client Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5: Monitoring Status 53
Reviewing the Webroot Enterprise Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Viewing the Sweep Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Viewing the Definition Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing the Infection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing the Top Spyware Threats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Viewing the Server Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Update History and Installed Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Update History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Applications Installed by Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Client Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Viewing Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
A: Webroot Enterprise Port Requirements 61 B: Migrating an Existing Installation from DBISAM to SQL Server 63
Index 65
ii Contents

1: Planning Your Inst allation

Webroot Enterprise™ lets you install and manage Webroot® products throughout your company. You can set up groups with different settings, install updates automatically or manually, view the status of all products, and much more.
Webroot Enterprise gives you companywide management and control to ensure that your company’s computer resources are protected from a variety of threats.

About This Guide

This Guide tells you how to set up and use Webroot Enterprise to install and manage Webroot products throughout the company. It assumes that you have detailed knowledge of the Windows operating systems in use in your company and your network.
The information in this Guide is also available from the help button.

Conventions

This Guide uses several typographical conventions to help explain how to use Webroot Enterprise.
Convention Definition
Bold Words in bold show it ems to select or click, such as menu item s or buttons. Tree navigation The Guide uses parent node > child node notation for tree navigation. For
Note
Caution
example, Admin Tasks > Settings. This means to expand to the Admin Tasks node in the tree and select the Settings node.
This symbol means the following information is a note that gives you important information that may affect how you use Webroot Enterprise.
This symbol means the following information is a caution that warns you about actions that may affect your ability to use some programs on your computer.
This symbol means that the following information is a procedure.
Webroot Enterprise System Administrator Guide 1

Technical Support

Technical support is available by phone and e-mail:
• Call 800-870-8102
• Send your questions to: esupport@webroot.com.We will respond within one business day.

System Requirements

Following are the system requirements for Webroot Enterprise.
Table 1: Company server system requirements
Operating system
CPU Memory
Disk
space 30 MB free space for operation. Additional free space needed
Windows NT 4.0 SP5 or higher , W indows 2000 , Wind ows XP (see note below), Windows Server 2003
200 MHz minimum; 350 MHz or better recommended 512 MB recommended
for database growth. We recommend 1 GB of free space.
Table 2: Distributor server system requirements
Operating system
Windows NT 4.0 SP5 or higher, Windows 2000 SP4 or higher, Windows XP (see note below), Windows Server 2003
CPU Memory
Disk
space 60 MB free space for operation.
Table 3: Client workstation system requirements
Operating system CPU Memory
Disk
space 15 MB free space
Internet Explorer
200 MHz minimum; 350 MHz or better recommended 512 MB recommended
Windows 98, 98SE, ME, NT 4.0, 2000, or XP 150 MHz or better recommended 32 MB RAM minimum; 128 MB RAM or better recom mended
Version 6.0 with Service Pack 1 required for Windows 98, 98SE, and ME
Note
Due to modifications that Microsoft made in Service Pack 2 for Windows XP that limit
simultaneous TCP/IP connections, we do not recommend using the Poll Now or Sweep Now
functions for more than five client workstations at a time. If you do, you may see temporary
system lag and an Event ID error 4226 entry in your Windows system log. If you are managing
large numbers of clients with frequent polling intervals from a server with Windows XP and SP2,
you may also see the 4226 error when more than five clients poll in simultaneously.
2 1: Planning Your Installation

Understanding W ebroot Enterprise

Webroot Enterprise offers a total enterprise solution for your companywide spyware management using a client/server architecture. Figure 1 shows a base configuration and how Webroot Enterprise works.
Webroot Update Server where application and definition updates are available.
You r company server, with Webroot Enterprise installed, downloads updates from the Webroot Update Server over the Internet.
Internet
LAN
Workstations on your LAN, with the Spy Sweeper client installed, download updates from your company server.
Figure 1: Webroot Enterprise base architecture
The Webroot Enterprise product includes three types of components that you install on your computers:
• On a company server, you install Webroot Enterprise Server™, which is described in
Table 4.
– If you want to use more than one company server, consider using additional
distributor servers, as described in “Planning for Webroot Enterprise Deployment” on page 5, or contact technical support for assistance.
• On each end user’s computer, you install the client workstation components, which are described in Table 5.
• On each distributor server, you install the distributor service, which is described in
Table 6.
If you have a complex internal network, run firewall pr ograms at the desktop or server level, or use proxy servers internally , you should review “Appendix A, Webroot Enterprise Port Requirements” on page 61.
Webroot Enterprise System Administrator Guide 3
Table 4: Webroot Enterprise Server components
Component File name Description Installation/Network
Access Requirement
Client Service™ WebrootClientService.exe Controls the
communication between the client workstations and your company server.
Update Service
Admin Console™
WebrootUpdateService.exe Controls the updates from
™
the Webroot Update Server
™ to your company
server.
WebrootAdminConsole.exe Provides a graphical user
interface (GUI) to let you set up and manage the Webroot applications across the company. Most of this Guide describes how to use this component.
• Installed during the installation of Webroot Enterprise Server.
• Requires local network access.
• Installed during the installation of Webroot Enterprise Server.
• Requires local network and Internet access.
• Requires use of port 443 on your server.
• Installed during the installation of Webroot Enterprise Server.
• Does not require any network access.
Table 5: Webroot Enterprise client workstation components
Component File name Description Installation/Network
Access Requirement
Communication Agent (CommAgent™)
Spy Sweeper
Table 6: Webroot Enterprise distributor server components
Component File name Description Installation/Network
Distributor service
CommAgent.exe • Communicates periodically
with the Client Service on your company server to see if any new or updated applications are available.
• Runs as a system service on each client workstation.
SpySweeper.exe • Detects spyware and provides
access to options for workstations users.
• Runs as a system service on each client workstation.
WebrootUpdateDistribu tor.exe
• Communicates periodically with the Client Service on your company server to receive updates and with CommAgents to distribute updates.
• Runs as a system service on the server.
• Installed when you set up client workstations.
• Requires local network access.
• Installed when you set up client workstations.
Access Requirement
• Installed when you set up distributor servers.
• Requires local network access.
4 1: Planning Your Installation

Planning for Webroot Enterprise Deployment

If you plan to deploy W ebroot Enterprise to 500 or fewer client workstations, you can use the base configuration shown in Figure 1. If you are deploying to more than 500 client workstations, you should review the information in this section to determine the best configuration and settings to use.
Table 7 provides general configuration and database recommendations based on the number of
client workstations.
Table 7: Configuration and database recommendations
Number of client workstations
Up to 500 Single 350 MHz processor
500 to 10,000 Single 1 GHz processor,
10,000 to 40,000 Single 1 GHz processor,
40,000 to 75,000 Dual 1 GHz processors,
Over 75,000 Deploy multiple company
Company server specifications
with 512 MB RAM
512 MB RAM
1GB RAM
2GB RAM
servers Contact technical support
for assistance
Database Number of
distributor servers
DBISAM 0 One hour
DBISAM 0 to 2 Two hours
MS SQL Server 2 to 3 Four hours
MS SQL Server 3 to 6 Four hours
Base on number of client workstations each server handles
Base on number of client workstations each server handles
Poll no more frequently than
Base on number of client workstations each server handles
You may want to install additional distributor servers or company servers for two reasons:
• You have multiple sites and want to minimize bandwidth usage on WAN segments between the sites. The normal communication between the client and the server is only about 1 KB. Spy definition updates are typically 1 MB. A new Spy Sweeper client update can be as large as 5.5 MB.
• You have a large number of clients relative to your server capabilities. Many things can affect the performance of the server.
Deploying distributor servers reduces WAN bandwidth consumed when spy definitions or software updates are delivered. Distributor servers receive copies of Spy Sweeper client and definitions updates. For more information about how updates work, see “How W ebroot Enterprise
Updates Work” on page 7.
In a configuration that uses distributor servers, the client workstations poll the company server. If updates are available, the company server sends a randomized list of distributor servers to each client workstation. The client workstation requests updates from the first distributor server on the list. The distributor server sends the updates to the client workstation. If the distributor server is not available, the client workstation sends its request to the next distributor server on the list. The company server is always the last server on the list and will send the updates if no distributor server is able to do so.
The figures that follow show some recommended configurations for typical deployments.
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Company server using DBISAM
Configuration poll and sweep results
Settings and updates
Clients
Figure 2: Single site with 500 clients
Configuration poll and sweep results
Company server
using DBISAM
Settings and distributor addresses
Request for updates
Updates
Distributors
Figure 3: Single site with 10,000 clients
Clients
Updates
6 1: Planning Your Installation
Company server
using SQL
Configuration poll and sweep results
Updates
Updates
Settings and distributor addresses
Site 2
Request for
updates
Site 1
Updates
Request for
updates
Clients
Clients
Updates
Distributors
Distributors
Figure 4: Multiple sites with more than 10,000 total clients

How Webroot Enterprise Up dates Work

Most Webroot Enterprise updates are completely automatic after initial installation and setup. The whole update process works like this:
1. Your company server automatically moves updates to all assigned distributors once they are downloaded from the Webroot Update Server. Your distributor servers synchronize with your company server every minute.
2. The client workstations poll the company server.
3. If updates are available, the company server sends a randomized list of distributor servers containing the update to the client workstation.
• For client workstations to receive updates, you must assign updates to specific groups
or to the company as a whole. From the Admin Console, select Manage Desktop
Applications > Spy Sweeper > Update Spy Sweeper and go to either Manual Install or Auto Install. If you set up automatic installation on after an update has
downloaded, the automatic installation does not apply to that update. For more information, see “Updating Spy Sweeper” on page 48.
4. The client workstation requests updates from the first distributor server on the list.
Webroot Enterprise System Administrator Guide 7
5. The distributor server sends the updates to the client workstation.
6. If the distributor server is not available, then the client workstation sends its request to the next distributor server on the list. The company server is always the last server on the list, and it will send the updates if no other distributor server is able to do so.
This process spreads the load across all distributor servers to ensure that the servers are not overwhelmed with update requests.

Key Step s to Inst alling and Setting Up Webroot Enterprise

Once you have determined how you will deploy Spy Sweeper Enterprise in your environment, you are ready to begin the installation and setup. The six major steps in getting started are:
1. Gather information for server installation.
• For more information, see Table 8 on page 11.
2. Install Webroot Enterprise Server.
• For more information, see “Installing Webroot Enterprise Server on Your Company
Server” on page 11.
3. Check for latest news and updates.
• For more information, see “Accessing the Admin Console and Viewing News” on
page 29 and “Installing Updates Manually” on page 49.
4. Deploy initial clients.
• For more information, see “Setting Up Client Workstations” on page 20.
5. Set up sweep settings and initial sweeps.
• For more information, see “Managing Spyware” on page 39, “Configuring Sweeps”
on page 43, and “Running Sweeps” on page 46.
6. Broader deployment.
8 1: Planning Your Installation

2: Inst alling Webroot Enterprise

You must perform the following tasks to install Webroot Enterprise:
1. If you are using Microsoft SQL Server for your database, set up the SQL database. (See
page 9.)
• For information about determining what database to use, see “Planning for Webroot
Enterprise Deployment” on page 5.
2. Install Webroot Enterprise Server on your company server. (See page 11.)
3. Set up one or more client workstations. (See page 20.)
4. If you are using distributor servers, install one or more distributors. (See page 24.)

Setting up a SQL Server Database

If you determined that you will use Microsoft SQL Server for your installation, you must create the database and a system DSN before starting the installation process. You must also have the user name and password available.
For information about determining whether to use SQL Server, see “Planning for Webroot
Enterprise Deployment” on page 5. If you have an existing Webroot Enterprise installation and
need to migrate the database from DBISAM to SQL Server, see “Appendix B, Migrating an
Existing Installation from DBISAM to SQL Server” on page 63.
To set up the SQL Server database:
1. Open the SQL Enterprise Manager.
2. Browse to the Databases folder.
3. Right-click and select New Database.
Webroot Enterprise System Administrator Guide 9
4. Give the new database a unique name.
5. Browse to the Users pane of the new database.
6. Right-click and select New Database User.
7. Create a new user and select the db_owner role in the Database Role Membership section.
8. Configure your SQL server for SQL Server and Windows authentication and use a SQL user account instead of a Windows account to access a SQL database with Webroot Enterprise.
9. When you install Webroot Enterprise Server, select SQL Server 2000 in the Database Settings window.
• The Select the SQL Server 2000 drop-down list takes a moment to populate with the
list of SQL servers in your environment.
10. Select the SQL server where you just set up the database.
10 2: Installing Webroot Enterprise
• If the server name of your SQL Server does not appear in the drop-down list, you can manually enter the name into the field.
11. Enter the name and login information for the database created above.
• The installer program attempts to log in to the SQL database with the credentials provided and displays a message if it cannot connect to the database.
Note
SQL Server databases must use Case Insensitive collation to function correctly with Webroot Enterprise Server.

Installing W ebroot Enterprise Server on Your Company Server

The Webroot Enterprise Server installation process installs all of the executables described in
Table 4 on page 4. You must install Webroot Enterprise Server while logged in with
Administrative rights. The WebrootClientService.exe and We brootUpdateService.exe run as Windows services and
should always be started. This permits your company server to download updates from the Webroot Update Server and client workstations to download updates and configuration changes from your company server.
During the installation, you must enter all of the information requested to continue the process. You should be prepared with information listed in Table 8.
Table 8: Information required for Webroot Enterprise Server installation
Field Description
Download Folder
Key Code
E-mail Host
From Address
Client Service Port
Path to the folder where your company server stores the updates it downloads from the Webroot Update Server. For best performance, use a folder on the same server. It can also be a folder on any drive your company server can access.
Unique code that identifies the rights and privileges associated with your installation, such as the number of licenses you have purchased for each client workstation application.
Be sure to include the brackets. Fully qualified domain name for your e-mail server used for outgoing
mail (SMTP server). E-mail address that notification messages will come from. Must be a
real e-mail address in the format: tom@webroot.com. Port on your company server that the Client Service will use to
communicate with your client workstations. The default port is 50000. Be sure that the port you use is not used to by another process.
Webroot Enterprise System Administrator Guide 11
Table 8: Information required for Webroot Enterprise Server installation (Contin ued)
Field Description
Proxy Server
Proxy Username
Proxy Password
Client Service IP
If you use a proxy server to access the Internet, enter your proxy server name or IP address and port number in one of the following formats:
• server_name.company.com:80
• 10.0.0.1:80 If you do not use a proxy server, leave the field blank. If you use a proxy server that requires authentication, enter your proxy
server username. If you use a proxy server that requires authentication, enter your proxy
server password. Enter the IP address or host name that the client workstations will use
to communicate with your company server. For IP resolution, select the IP address of the network interface card (NIC) visible to client workstations. For host name resolution, enter the fully qualifi ed domain name of your server (requires a properly configured DNS environment).
To install Webroot Enterprise Server:
1. Close all other Windows programs that you have open on your computer.
2. Start the installation program.
To install from a CD To install from a downloaded file
1. Insert the CD into your CD drive.
• The installation options should display automatically. If they do not, use Windows Explorer to navigate to your CD drive. Then double-click WebrootEnterpriseServerSetup.exe to start the installation.
2. Click Install Webroot Enterprise to start
the installation.
• The Welcome window displays.
1. Follow the instructions on the Web site to download the WebrootEnterpriseServerSetup.exe file.
2. Go to where you downloaded the file.
• If you downloaded the file to your Windows
Desktop, close all open programs, and you will see an icon on your desktop for the file you downloaded.
• If you downloaded the file to a different
location, use Windows Explorer to navigate to the file.
3. Double-click WebrootEnterpriseServerSetup.exe.
• The Welcome window displays.
12 2: Installing Webroot Enterprise
3. Click Next.
• The Software License Agreement window displays.
4. Read the license agreement and click Yes if you agree with the content.
• The Installation Path window displays showing you the default installation location.
Webroot Enterprise System Administrator Guide 13
5. Click Next.
• If you want to install to a different location, click browse and navigate to the new
• The Start Menu window displays showing the default Start menu folder.
location.
6. Click Next.
• If you want to use a different Start menu folder , enter a new name or select an existing group.
• The Company Information window displays.
14 2: Installing Webroot Enterprise
7. Enter the information and click Next.
Company Name
Key Code
Name of your company. This identifies your Webroot Enterprise product when your company server looks for updates from the Webroot Update Server.
Unique code that identifies the rights and privileges associated with your installation, such as the number of licenses you have purchased for each client workstation application.
If you purchased Webroot Enterprise through a sales representative or online, you received your key code in an e-mail message. You can copy the key code from the message and paste it in. If you purchased Webroot Enterprise from a store or received it already installed on your computer, the key code is on the product packaging.
Be sure to include the braces.
• The Update Settings window displays.
8. Enter or select the information and click Next.
Webroot Server Polling Interval
Path to Download Folder
Select how often you want your server to check the Webroot Update Server for updates.
Path to the folder where your company server stores the updates it downloads from the Webroot Update Server. For best performance, use a folder on the same server. It can also be a folder on any drive your company server can access.
• The Proxy Settings window displays.
Webroot Enterprise System Administrator Guide 15
9. Enter or select the information and click Next.
Proxy Server
Use Proxy Login
Proxy Username
Proxy Password
If you use a proxy server to access the Internet, enter your proxy server name or IP address and port number in one of the following formats:
• server_name.company.com:80
• 10.0.0.1:80 If you do not use a proxy server, leave the field blank.
If you use a proxy server that requires authentication, select this option.
If you use a proxy server that requires authentication, enter your proxy server username.
If you use a proxy server that requires authentication, enter your proxy server password.
• The Client Service Settings window displays.
16 2: Installing Webroot Enterprise
10. Enter or select the information and click Next.
CommAgent Polling Interval
Client Service IP
Client Service Port
How often you want installed CommAgents on each client workstation to check for updates and for schedule and configuration changes from your server.
Enter the IP address or host name that the client workstations will use to communicate with your company server. For IP resolution, select the IP address of the network interface card (NIC) visible to client workstations. For host name resolution, enter the fully qualified domain name of your server (requires a properly configured DNS environment).
Port on your company server that the Client Service will use to communicate with your client workstations. The default port is 50000. Be sure that the port you use is not used to communicate with another system.
• The E-mail Settings window displays.
11. Enter or select the information and click Next.
E-mail Host
From Address
Message Timeout
Fully qualified domain name for your e-mail server used for outgoing mail (SMTP server). If you do not have this information, enter NA and edit the information from the Admin Console.
E-mail address that notification messages will come from. Must be a real e-mail address in the format: tom@webroot.com.
Amount of time the Admin Console will wait to connect to the mail server before timing out.
• The SMTP Settings window displays.
Webroot Enterprise System Administrator Guide 17
12. Enter or select the information and click Next.
Use SMTP Login
Username for SMTP Password for SMTP
If you use a secure SMTP e-mail server, select this option and enter the username and password below.
Name needed to log in to a secure SMTP server. Password needed to log in to a secure SMTP server.
• The Client Settings window displays.
13. Enter or select the information and click Next.
Tray Icon Setting
Pop up on Scan
18 2: Installing Webroot Enterprise
Select how you want Spy Sweeper to appear on client workstations. You can change this setting from the Admin Console by selecting
Manage Desktop Applications > Spy Sweeper > Configure Spy Sweeper > Sweep Settings.
Displays a system tray icon that end users can double-click to display the Spy Sweeper window and automatically pops up the window whenever a sweep starts, whether scheduled or using Sweep Now.
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