Wd MY Cloud EX2 Ultra, WDBVBZ0280JCH-EESN, WDBVBZ0200JCH-EESN, WDBVBZ0060JCH-EESN, WDBVBZ0000NCH-EESN, WDBVBZ0120JCH-EESN, WDBVBZ0080JCH-EESN, WDBVBZ0040JCH-EESN, WDBVBZ0160JCH-EESN, WDBVBZ0040JCH-EESN, WDBVBZ0000NCH-EESN, WDBVKW0080JCH-EESN User Manual

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My CloudEX2 Ultra

Private Cloud Storage

User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at

http://register.wd.com.

Accessing Online Support

Visit our product support website at http://support.wd.com and choose from these topics:

Downloads—Download drivers, software, and updates for your WD product.

Registration—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services—Get warranty, product replacement (RMA), RMA status, and data recovery information.

Knowledge Base—Search by keyword, phrase, or answer ID.

Installation—Get online installation help for your WD product or software.

WD Community—Share your thoughts and connect with other WD users.

Learning Center — Start here to get the most out of your Private Cloud Storage device (http://www.wd.com/setup).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and system software versions available.

North America

 

Asia Pacific

 

US & Canada

800 275-4932

Australia

1 800 42 9861

English

 

 

 

US-Spanish

949 672-7199

China

800 820 6682 / 400 627 6682

Mexico

800.832.4778

Hong Kong

+852-3057 9031

Europe (toll free)*

 

India

1 800-200 5789 / 1 800-419 5591

00800 ASK4 WDEU

Indonesia

001-803-852 3993

Europe

(00800 27549338)

Japan

0800-805 7293 / 0120-934 453

+31 880062100

Malaysia

1 800-817 477

Middle East

+31 880062100

Philippines

1 800-1855 0277 / +63-2-395 2319

Africa

+31 880062100

Singapore

1 800 608 6008

Russia

8-10-8002-3355011

Taiwan

0800-225 593 / +886-2-8723 1298

Thailand 00 1800 852 5913

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using My Cloud EX2 Ultra Private Cloud Storage software.

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Pre-installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 Getting Started 11

Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Physically Connecting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting Started Without Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 Accessing Your Cloud Remotely 17

Enabling Cloud Access for the My Cloud EX2 Ultra Device . . . . . . . . . . . . . . . . . . . . . . . . 17 Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Mobilizing Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5 Managing Users, Groups, and Shares 20

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6 The Dashboard at a Glance 31

Launching the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7 Backing Up and Retrieving Files 45

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Remote Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

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Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Managing Storage on My Cloud EX2 Ultra 56

Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

9 Managing Apps on My Cloud EX2 Ultra 66

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

10 Playing/Streaming Videos, Photos, & Music 70

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessing Your Private Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Accessing Your Private Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

11 Configuring Settings 78

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

12 Replacing a Drive 100

Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

13 Regulatory and Warranty Information 103

Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . 104 Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

14 Appendices 107

Appendix A: My Cloud EX2 Ultra Quick User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Appendix C: phpBB Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Appendix D: Supported RAID Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

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Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Appendix G: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

15 Index 119

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IMPORTANT USER INFORMATION

 

Important User Information

1

Important Safety Instructions

 

Recording Your WD Product Information

 

Important Safety Instructions

 

This device is designed and manufactured to assure personal safety. Improper use can

 

result in electric shock or fire hazard. The safeguards incorporated into this unit will

 

protect you if you observe the following procedures for installation, use, and servicing.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.

Do not drop the product.

Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.

Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.

If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

-When the power cord or plug is damaged or frayed.

-If liquid has been spilled on the product.

-If the product has been exposed to rain or water.

-If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

-If the product has been dropped or the chassis has been damaged.

-If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com.

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IMPORTANT USER INFORMATION

WARNING! This device uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same or equivalent battery type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.

-Serial Number

-Model Number

-Purchase Date

-System and Software Notes

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PRODUCT OVERVIEW

 

 

Product Overview

 

 

2

 

About the System

 

 

Features

 

 

About the Online Learning Center

 

 

Package Contents

 

 

Pre-installation Instructions

 

 

Handling Precautions

 

 

Product Components

 

 

About the System

 

 

Designed from the ground up with the quality and reliability you've come to expect from

 

 

WD®, My Cloud EX2 Ultra is a high-performance, two-bay Network Attached Storage

 

 

(NAS) device for your home or small office. Save all your content in one place and protect

 

 

your data with RAID 1, cloud, or LAN backup options. Stream large files to any screen

 

 

and expand your NAS features with a full suite of apps.The My Cloud EX2 Ultra private

 

 

cloud storage system is a high-performance system providing secure wireless access to

 

 

your media and files from any computer, tablet, or smartphone when connected to a

 

 

wireless router.

 

 

This user manual provides step-by-step installation instructions and other important

 

 

information about your WD product. Translated versions and updates to this user manual

 

 

can be downloaded from http://products.wd.com/updates. For more information and news

 

 

about this product, visit our website at http://www.wd.com/.

 

 

Features

 

 

Numerous options – Choose the diskless enclosure to build your NAS with the drives of

 

 

your choice. Or, choose a populated system that works right out of the box, featuring WD

 

 

Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment.

 

 

Drive management – Control your data with multiple drive management options

 

 

including RAID 0, 1; JBOD, and spanning modes.

 

 

Data protection at its best – You’re armed with multiple options to secure your data from

 

 

loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data

 

 

security needs.

 

 

Easy to manage – A powerful dashboard means your system is always under your

 

 

control. Monitor your drives, manage users and utilize energy-saving features. Email and

 

 

mobile alerts keep you informed of My Cloud EX2 Ultra status.

 

 

Powerful apps to customize your NAS – Including aMule, Icecast, Joomla!®, phpBB®,

 

 

phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps

 

 

available, visit www.mycloud.com/learn.

 

 

Advanced serving options – Integrated file server, FTP server, backup server, and P2P

 

 

torrent download server.

 

 

Stream media to your connected devices – Stream videos and photos to connected

 

 

TVs, media players, gaming consoles and other DLNA®/UPnP® devices. Features a

 

 

Twonky and a DLNA-certified media server. And with a built-in iTunes® server, you can

 

 

easily stream your music collection.

 

 

 

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PRODUCT OVERVIEW

Back up, your way – Protect your data via remote backup to another My Cloud device, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for how, when and where you back up your files for up to ten computers. Mac® users, utilize all the features of Apple® Time Machine® backup software to protect your data.

Expand your capacity – Simply attach a compatible USB hard drive directly to My Cloud EX2 Ultra to expand your storage capacity. Two USB 3.0 expansion ports are provided. Integrated energy-saving features – Save energy with disk spin-down and scheduled power on/off.

Your own Private Cloud – Unlike public clouds, My Cloud EX2 Ultra allows you to keep all your content in one safe place on your home or office network instead of a remote server. No mysterious location of your data. No monthly fees. No limits.

Advanced features – iSCSI target, full-featured FTP services, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, volume encryption with boot-up password, SNMP and virtual volumes.

About the Online Learning Center

WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their Private Cloud Storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring device status and more. It’s an interactive resource to walk users through installing and using their My Cloud EX2 Ultra device. The online Learning Center allows you to:

Learn about your new Private Cloud Storage product.

Download the latest software for your product.

Find in-depth, interactive information on how to explore each of your product’s features.

Update your product whenever new features become available.

Access an always-available resource online, without a manual or CD.

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Package Contents

My Cloud EX2 Ultra Private Cloud Storage device

Ethernet cable

AC power adapter

Quick Install Guide

Assembly kit (for driveless model only)

My Cloud EX2 Ultra Private Cloud

Storage Device

AC adapter*

Ethernet cable

PRODUCT OVERVIEW

Quick Install Guide

For information on additional accessories for this product, visit:

US

www.shopwd.com or www.wdstore.com

 

 

Canada

www.shopwd.ca or www.wdstore.ca

 

 

Europe

www.shopwd.eu or www.wdstore.eu

 

 

All others

Contact WD Technical Support in your region. For a list of Technical

 

Support contacts, visit http://support.wd.com and see Knowledge

 

Base Answer ID 1048.

 

 

Operating System

Windows® Mac OS X®

Windows 10

Windows 8 or 8.1

Windows 7

 

Windows Vista®

 

 

El Capitan (Mac OS 10.11)

Yosemite (Mac OS 10.10)

Maverick (Mac OS 10.9)

Mountain Lion* (Mac OS 10.8)

Lion* (Mac OS 10.7)

Note: Compatibility may vary depending on your computer’s hardware configuration and operating system.

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PRODUCT OVERVIEW

Web Browsers

Internet Explorer IE10 and above

Safari 6.0 and later on supported Mac computers

Firefox 30 and later on supported Windows and Mac computers

Google Chrome 31 and later on supported Windows and Mac computers

Local Network

Router/switch (Gigabit recommended to maximize performance.)

Internet

Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.

Pre-installation Instructions

Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:

Near a grounded power outlet

Clean and dust free

On a stable surface free from vibration

Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the device, and away from sources of heat

Secluded from electromagnetic fields from electrical devices such as air conditioners, radio and television receivers.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives. Observe the following precautions when unpacking and installing your external storage product:

Do not drop or jolt the device.

Do not move the device while it is powered on.

Do not use this product as a portable device.

Do not remove both data drives at the same time. This will cause your device to become unresponsive.

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PRODUCT OVERVIEW

Product Components

Front View

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PRODUCT OVERVIEW

Back View

Reset button

USB ports

Ethernet port

Kensington®

Security Slot

External DC In Power port

Component

Icon

Description

 

 

 

Ethernet port

 

Connects the device to a local network.

 

 

 

USB 3.0 port

 

Connects to a USB hard drive for additional storage.

 

 

 

Reset button

( )

 

Restores settings such as the administrator user name and

 

 

 

 

password for the device.

 

 

 

 

 

Power port

 

 

 

Connects the device to an AC adapter and the power outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

Kensington

 

 

 

For device security, the device is equipped with a security slot that

security slot

 

 

 

supports a standard Kensington security cable.

 

 

 

 

Visit http://www.kensington.com/ for more information.

LEDs

Front Panel Power LED

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PRODUCT OVERVIEW

The following table describes the front panel power LED behavior.

State

Color

Appearance

State Description

 

 

 

 

Power Down

Black

-------

Drive in standby/sleep mode.

 

(off)

 

 

 

 

 

 

Powering Up

Blue

Flashing

Device is powering on or in the process of

 

 

 

updating the firmware.

 

 

 

 

Power Up

Blue

Solid

Device is in a power up (on) state.

 

 

 

 

Power Up

Red

Flashing

Device is powered up but the volume is

(degraded)

 

 

degraded.

 

 

 

 

Action required

Yellow

Flashing

A condition, such as a network cable has

 

 

 

become unplugged, which requires you to

 

 

 

act.

 

 

 

 

Note: For non-compatible drives, the power LED blinks yellow during power up.

Front Panel Hard Drive (HDD) LEDs

The following table describes the front panel hard drive LED behavior.

Function

Color

Appearance

Function Description

 

 

 

 

No drive

Black

------

Drive is not present.

 

(off)

 

 

 

 

 

 

Drive present, no

Blue

Solid

Drive is present but there is no activity.

activity

 

 

 

 

 

 

 

Active drive

Blue

Flashing

Drive is present and showing drive activity.

 

 

 

 

Hard drive fault

Red

Flashing

Drive is present but has a hard drive fault

 

 

 

or failure.

 

 

 

 

Note: For incompatible drives, the hard drive LEDs blink red rapidly as the unit powers up.

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Back Panel Ethernet (Network) LEDs

The following table describes the network and activity LEDs:

Note: Looking at the port, the LED on the top left is the Activity LED, and the one on the top right is the Link LED.

State

LED

Appearance

State Description

 

 

 

 

Link down

Link

Off

Cable or device is not plugged in, or other

 

 

 

end of link is not operational.

 

 

 

 

Link up – 10/100

Link

Yellow

Cable is plugged in, and both ends of the

connection

 

 

link have successfully established

 

 

 

communications. 10/100 network

 

 

 

connection.

 

 

 

 

Link up – 10/100/

Link

Green

Cable is plugged in, and both ends of the

1000 connection

 

 

link have successfully established

 

 

 

communications. 10/100/1000 network

 

 

 

connection.

 

 

 

 

Link idle

Activity

Solid

Active communication is not in progress.

 

 

 

 

Link busy

Activity

Green - Blinks

Active communication is in progress.

 

 

 

 

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GETTING STARTED

 

 

 

Getting Started

3

 

 

 

 

Installing Drives in the Driveless Model

 

 

 

 

 

Physically Connecting the Device

 

 

 

Getting Started Using Online Setup Software

 

 

 

Getting Started Without Online Setup Software

 

 

 

Accessing Content

 

 

 

It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to

 

 

 

do is unpack your device, connect it, and wait for the Power LED on the front of your

 

 

 

device to turn a solid blue. Then, download and run the quick setup software, available at

 

 

http://www.wd.com/setup.

 

 

 

Note: For information about safely shutting down and disconnecting the device,

 

 

 

see “Utilities” on page 92

 

 

 

 

 

 

 

 

Important: To avoid electrostatic discharge (ESD) problems, ground yourself by touching

 

 

 

metal before handling the device.

 

 

 

 

 

 

 

 

Installing Drives in the Driveless Model

 

 

 

Important: Following are instructions for installing drives in My Cloud EX2 Ultra models

 

 

 

that come without drives. You may use a drive made by WD or one made by another

 

 

 

company. For a list of compatible drives, go to http://products.wdc.com/.

 

 

 

 

 

 

 

Important: Make sure the device is not connected to power or to the network.To avoid

 

 

 

 

electrostatic discharge (ESD) problems, ground yourself by touching metal

 

 

 

before handling the device.

 

 

 

 

 

 

 

 

Note: For further instructions on how to remove and replace a faulty drive, or to prepare

 

 

 

and insert a non-WD drive see “Replacing a Drive” on page 100.

 

 

 

 

 

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GETTING STARTED

Note: You’ll need a phillips-head screwdriver for this procedure. Also, the power and network cables are not connected when you do this.

1.Press the indented button on the door (top) of the device and open the top.

2.Remove the bracket that will hold the drives in place.

3.Using a screw from the bag, attach a plastic tab to the top hole in the drive’s side (on the right if the green board is facing you).

4.Insert a screw in the corresponding hole on the other side of the drive.

5.Attach labels 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on the right, when looking down on the top of the unit. There are corresponding numbers on the cross brace label.

6.When looking down on the top of the unit with the front panel towards you, and with the connectors at the bottom of the drive facing in, gently slip the drive into a slot.

7.Make sure the tab is sticking up at the back of the unit.

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Wd MY Cloud EX2 Ultra, WDBVBZ0280JCH-EESN, WDBVBZ0200JCH-EESN, WDBVBZ0060JCH-EESN, WDBVBZ0000NCH-EESN, WDBVBZ0120JCH-EESN, WDBVBZ0080JCH-EESN, WDBVBZ0040JCH-EESN, WDBVBZ0160JCH-EESN, WDBVBZ0040JCH-EESN, WDBVBZ0000NCH-EESN, WDBVKW0080JCH-EESN User Manual

GETTING STARTED

8.Repeat steps 3-7 for the other drive.

9.Screw the bracket in over the drives.

10.Close the door and firmly push down until it locks into place.

11.Continue to “Physically Connecting the Device” on page 13.

Physically Connecting the Device

Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device to a home or small office network.

Important: To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

Important: We recommend that you use the enclosed Ethernet cable for best performance.

1.Using the provided Ethernet cable, connect one end of the Ethernet cable to the Ethernet port located on the back of the device.

2.Connect the other end of the Ethernet cable directly into a router or network switch port.

3.Connect one end of the power adapter into the power supply socket on the back of the device.

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GETTING STARTED

4.Plug the other end of the power adapter into a power outlet. The unit powers up automatically.

Important: Wait for the My Cloud EX2 Ultra device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

5.When the power LED on your device turns a solid blue, continue to “Getting Started Using Online Setup Software” on page 14.

Getting Started Using Online Setup Software

The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device, and get started using your device. The online setup software is available from WD’s Online Learning Center at http:// products.wdc.com/.

Downloading and Installing the Online Setup Software

After connecting your device:

1. Open a web browser and type http://mycloud.com/setup to display the welcome page.

2.On the Welcome page, click Get Started.

The setup software begins searching for your My Cloud device. When your device is found, a screen displays showing your device and IP and MAC addresses.

3.Follow the on screen instructions to complete the setup process and install WD Sync.

4.After setup is complete and WD Sync has been installed, a window displays the most common folders on your computer. Select the folders on your computer that you want to sync with your My Cloud device and click Next.

5.WD Sync setup is complete. Click Close to exit WD Sync setup.

Note: The WD Sync shortcut might be under Show Hidden Icons in your taskbar.

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Getting Started Without Online Setup Software

If you do not use the online setup software to get started, you can still:

Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard drive, dragging and dropping files to and from it.

Configure the device using the My Cloud EX2 Ultra device’s dashboard. (See “The Dashboard Home Page” on page 33.)

Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 45).

Accessing Content

The My Cloud EX2 Ultra device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive:

Note: This manual uses the term shares and folders interchangeably.

Once you’ve physically connected your My Cloud EX2 Ultra device (see “Physically Connecting the Device” on page 13), use the following steps to access the contents of your device.

If your operating systems is...

Then...

 

Windows 10/ Windows 8 or 8.1

1.

On the Windows 8 Start page, type Computer

 

2.

Click Computer.

 

3.

In the left pane, click Network.

 

4.

Double-click MyCloudEX2Ultra and locate the device’s Public

 

 

folder.

 

 

5.

Double-click the Public folder to display the Shared Music,

 

 

Shared Pictures, and Shared Videos subfolders. You can now

 

 

drag and drop files into (and from) the shared media folders using

 

 

Windows Explorer.

 

 

 

 

Windows XP/Vista/Windows 7

1.

Click

or Start > Computer > Network > MyCloudEX2Ultra

 

 

and, if required, enter your network (router) credentials. The

 

 

device’s Public and private folders (shares) display.

 

2.

Double-click the Public folder to display the Shared Music,

 

 

Shared Pictures, and Shared Videos subfolders. You can now

 

 

drag and drop files into (and from) the shared media folders using

 

 

Windows Explorer.

 

 

 

 

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GETTING STARTED

 

 

If your operating systems is...

Then...

Mac OS X

1.

In a Finder window, click MyCloudEX2Ultra under the shared

(Snow Leopard, Lion, Mountain Lion,

 

items in the side bar.

Mavericks)

2.

If presented with an authorization page, select Guest, and then

 

 

click Connect to display the Public share:

 

3.

Double-click the Public folder to display the subfolders: Shared

 

 

Music, Shared Pictures, Shared Videos, and Software. You can

 

 

now drag and drop files into the shared folders using Finder:

 

4.

If you want to create a shared drive icon permanently on your

 

 

desktop, create an alias. Following are two ways to do this:

 

 

Note: Before creating an alias, click Finder > Preferences >

 

 

General and make sure Connected Servers is checked.

 

 

- Click the item you wish to alias (e.g., Shared Music), hold

 

 

down the mouse button, hold down the Cmd and Option keys

 

 

simultaneously, and drag the item to where you want the alias

 

 

to appear. Instead of moving the original item, this creates an

 

 

alias at the new location.

 

 

-OR -

 

 

- Right-click the item you want to alias (e.g., Shared Music),

 

 

and then click File > Make Alias.

 

 

 

Mapping the Public Folder (Windows)

To map the My Cloud EX2 Ultra Public folder for quick access in the future:

1.In Windows Explorer, under Network, click MyCloudEX2Ultra.

2.Right-click the Public folder and select Map Network Drive from the menu.

3.Select the desired letter from the Drive drop-down list.

4.Select the Reconnect at login check box.

5.Click Finish. Your Public drive is now mapped.

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ACCESSING YOUR CLOUD REMOTELY

 

Accessing Your Cloud Remotely

 

84

 

 

Enabling Cloud Access for the My Cloud EX2 Ultra Device

 

 

Configuring Cloud Access for a User

 

 

 

Mobilizing Your Files with iOS and Android Mobile Apps

 

 

A private cloud is your content, at home, secure and under your control. Unlike public

 

clouds, a private cloud allows you to keep all of your content in one safe place on your

 

home network. Share files, stream media, and access your content anywhere, from your

 

PC or Mac computer and from mobile devices. No monthly fees. No mysterious location

 

for your data. Keep your videos, music, photos, and files safe at home and always with

 

you.

 

 

This chapter explains how to set up the My Cloud EX2 Ultra device for remote access and

 

describes some of the ways you can take advantage of its many capabilities.

 

Enabling Cloud Access for the My Cloud EX2 Ultra

 

Device

 

 

Before you can use your My Cloud EX2 Ultra device remotely, you have to enable it for

 

cloud access. To enable the My Cloud device for remote access and to check the status

 

of its remote connection(s), see “Cloud Access” on page 81.

 

 

Configuring Cloud Access for a User

 

 

Once you’ve enabled cloud access on the My Cloud EX2 Ultra device, use the following

 

steps to give remote access capability to your device users.

 

 

1.

On the navigation bar, click the Cloud Access icon

.

2.In the left pane, select the user you’d like to configure for cloud access.

3.In the MyCloud.com Login for <user name> area, click the Add/ Change Email

Address icon .Click this icon if you have not previously added an email address to the user account or if you need to update/change the user’s email address.

4.Enter the user’s email address. This email address is used to send the user confirmation information and instructions on setting up and activating a password for cloud access.

5.Click Save.

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6.If you have entered an email address, this icon is greyed out. Add an email address, and then return to this link to send cloud access information.

To generate an activation code for a user’s mobile device(s):

Important: Codes are valid for 48 hours from the time of the request and can be used only once.

1.On the bottom of the screen, click Get Code. You’ll need to generate one code for each device you want to activate. A dialog box displays the user’s activation code and its expiration date and time.

Note: Make sure to write down the access codes you generate.

2.Click OK. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access, along with the activation code used.

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Mobilizing Your Files with iOS and Android Mobile Apps

The My Cloud mobile app and My Cloud desktop app allow you to access all the content on your Private Cloud from any device.

My Cloud Mobile App

You are always connected to your private cloud. Save valuable space on your mobile devices with easy photo and video uploads directly to your private cloud, then securely access and share your memories.

The My Cloud mobile app also allows you to easily transfer files between your private cloud, Dropbox™ and other public cloud accounts.

With My Cloud mobile app, you can:

Open and view the important files stored on your My Cloud EX2 Ultra device from anywhere without copying them to your mobile device.

Show off the photos stored on your My Cloud EX2 Ultra device.

Connect to other cloud sites such as Dropbox from your tablet or smartphone.

Stream and enjoy music and video files stored on your My Cloud EX2 Ultra device.

Note: Video streaming performance is best over your LAN and when your mobile device is connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection.

Share your presentations on your Apple or Android tablets.

Your My Cloud app supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.

For more features and instructions, see the Help, Guide Me page, and Quick Tips within the WD Photos app, or go to http://mycloud.wd.com .

Note: My Cloud app brings your data from the My Cloud EX2 Ultra device to your tablet, handset, or other portable devices using Google Android or Apple iOS. My Cloud provides a convenient file list of the My Cloud EX2 Ultra device contents and then launches your favorite player or viewer for any files you wish to open. For file types your mobile device supports, see the device’s manual.

Requirements

My Cloud EX2 Ultra cloud storage with the most recent firmware, connected to the Internet.

Access to cloud services requires the My Cloud Mobile app and an active Dropbox, Google Drive, or OneDrive™ account.

iOS iPhone or iPad running versions 7.0 or later software.

Android smartphone or tablet running versions 4.0 or later software.

Installing the My Cloud Mobile App

Download the My Cloud mobile app from the Apple App or Google Play store and install it on your mobile device.

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MANAGING USERS, GROUPS, AND SHARES

 

Managing Users, Groups, and Shares

55

About Users

 

About Groups

 

About Shares

 

About Users

 

The Administrator, normally the device owner, is the person in charge of setting up the

 

device. As the My Cloud EX2 Ultra device owner, you have a special user account

 

(admin) that provides you with administrator privileges. With these privileges, you can set

 

up and configure the device to your specific needs and add other users to your private

 

cloud. You also have the power to determine exactly what users can access on the

 

device.

 

As a default, the administrator (admin) user name does not have a password. You can

 

create one at anytime (see “Updating a User Password” on page 24).

 

Note: Only one individual at a time can use the Administrator logon ID to log into the

 

web browser app. Because of this, ensure that you log out of the

 

My Cloud EX2 Ultra device web browser app when you’re not using it. This allows

 

other users authorized to use the Administrator logon ID to access the web

 

browser app.

 

See Energy Saver - Web Access Timeout on “Energy Saver” on page 83 to

 

automatically log out of the app after a set amount of time.

 

The Users screen displays a list of the current users and allows the Administrator to view

 

user details, create new users, create groups, and grant a user access to existing shares

 

and groups.

Viewing Users

1.On the navigation bar, click Users to display the Set Up Users screen.

2.To view user details, click a user name on the left pane. The user’s profile and share access information display. A user can have read only, read/write, or no access to a share.

Note: The shares in the Share Access section are not editable because they are public shares. Once you make a share private, the share displays in the list and you can edit it. (See “Making a Share Private” on page 30.)

Adding a Single User

The Administrator adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account.

1.To add a user, click in the lower left side of the screen.

2.Enter the User Name, First Name, Last Name and Email address (optional) of the user you’d like to add in the applicable fields, and then click Next.

3.To assign a password, click the toggle button to ON, enter a password, and then confirm the user’s password. Click Next.

4.To assign a group to the new user, click the check box next to a group, and then click

Next.

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5.Enter the Quota Amount, or leave the values blank for unlimited space, and then click Apply. (See “Quota Rules” on page 24 for information on quotas.) Your new user account displays on the left pane of the Set Up Users screen.

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MANAGING USERS, GROUPS, AND SHARES

Adding Multiple Users

Use the following steps to add multiple user accounts.

1. To add multiple users, click Add Multiple Users in the lower left side of the screen.

2.Select how you’d like to enter your users into the device, and then click Next.

Create Multiple Users: Allows you to enter users manually. See “Create Multiple Users” on page 22

Import Users: Allows you to import a list of users into the device. Continue to Import Multiple Users” on page 23.

Create Multiple Users

1.Enter the following information on the Create Multiple Users screen, and then click

Next:

Username Prefix: Enter a prefix for your user name. This will be added to the Account Prefix to create the User Name. (Example: HR)

Account Prefix: Enter a numeric account prefix. This will be added to the Username Prefix to create the User Name (Example: 143)

Number of Users: Enter the number of User accounts you’d like to create. The maximum number you can add displays to the right.

Password: Enter a password for the user accounts.

Confirm Password: Confirm the password for the user accounts.

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Overwrite Duplicate Accounts (optional): Select this check box to overwrite any existing duplicate accounts on your device.

2.To assign a group to the new users, click the check box next to a group, and then click

Next.

3.Enter the Quota Amount, or leave the values blank for unlimited space, and then click Next. (See “Quota Rules” on page 24 for information about quotas.)

4.Your new user accounts display on screen. Click Apply to save them to your device.

Import Multiple Users

1.Click Download to download a.txt file identifying the format you’ll need to set up your user import file.

2.Create and save your import file. Your import file should be formatted as follows:

User import file format: #user name/user password/user groups/ shared folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota

Example: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0

3.Click Import User List and select the import file you created.

4.Click Next.

5.Select the apps you’d like the new user accounts to have access to and click Next.

6.Click Apply. Your new user accounts save to your device.

Editing User Settings

1.On the Set Up Users screen, select the user whose information you’d like to edit. The User Profile and Share Access panels display.

2.Modify the required and optional settings as desired.

3.If a private share has been created on the Share screen, it displays in the Share Access panel of the Set Up Users screen. You can assign an access level to it for

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MANAGING USERS, GROUPS, AND SHARES

each user. (See “Making a Share Private” on page 30 for information on creating a private share.)

Updating a User Password

When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting). Use the following steps to update a user password.

1.On the Set Up Users screen, select a user from the list on the left.

2.Click the toggle button if no password has been previously created.

3.Click Configure to the right of the toggle button to display the Edit Password screen:

4.Enter the new password in both the Password and Confirm Password fields.

5.Click Apply.

Assigning a User to a Group

Use the following steps to assign a user account to a user group.

1.On the Set Up Users screen, select the user from the left pane.

2.In the Group Membership field, click Configure.

3.Select the check box next to the Group you’d like the user to join, and then click

Apply.

Quota Rules

Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedent over another.

User quota must be ≤ the group quota (e.g., if your group has a 20GB quota and you try to set the user quota to 30GB quota, you will be prompted to reduce your user quota to be equal to or less then the group quota).

If the user quota is not set, the group quota is assigned to the user.

When a user quota is set prior to joining a group and a group is assigned:

-If the user quota > group quota, the individual user ‘s quota is automatically reduced to the group quota amount.

-If the user quota is ≤ group quota, the individual user quota remains unchanged.

Assigning Quotas to a User

Use the following steps to assign a quota to a user account. A quota determines the amount of disk space allocated to the user on the My Cloud EX2 Ultra device.

1. On the Set Up Users screen, select the user from the left pane.

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2. In the Quotas field, click Configure.

3.Enter the amount of space to assign to the user on the My Cloud EX2 Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank.

4.Click Apply.

Removing a User

Use the following steps to delete users from the My Cloud EX2 Ultra device.

Note: The Administrator account cannot be deleted.

1.On the Set Up Users screen, in the left pane, select the user you’d like to delete.

2.Click the Remove User icon .

3.In response to the confirmation message, click OK. The user account is removed from the device and no longer displays in the user account list.

About Groups

A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group.

Viewing Groups

1.On the navigation bar, click Users to display the Set up User screen.

2.Click the Group tab below Set Up Users.

3.To view group details, click a group name on the left pane. The group profile information displays.

Adding a Group

1.To add a group, click in the lower left side of the Set Up Groups screen.

2.Enter a Group Name.

3.Click the check box next to the users you’d like to add to your new Group and click

Next.

4.Enter the Quota Amount, or leave the values blank for unlimited space, and then click Apply. Your new group account displays on the left pane of the Set Up Groups screen.

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Editing Group Settings

1.On the Set Up Groups screen, select the Group whose information you’d like to edit. The Group Profile and Share Access panel displays.

2.Modify the required and optional settings as desired. To update the group’s access to shares, see “Assigning Share Access to Groups” on page 26

Assigning Share Access to Groups

Once a group account is created, you can assign access to the various shares on your My Cloud EX2 Ultra device using the following steps.

1.On the Set Up Groups screen, select the group for which you’d like to assign a share.

2.In the Share Access area, select the type of access you’d like to assign to the selected user:

Read/Write Access: Select this option to provide the group account with read/ write access to the selected share. The group members can view and update the share.

Read Only Access: Select this option to provide the group account with read only access to the selected share. The group member can view the share but can't update it.

Deny Access: The group has no access to this share.

The group is updated with your share access selection.

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Assigning Quotas to a Group

Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the My Cloud EX2 Ultra device. (See “Quota Rules” on page 24 for information on quotas.)

1.On the Set Up Groups screen, select the group from the left pane.

2.In the Quotas field, click Configure.

3.Enter the amount of space you’d like to assign to the group on the My Cloud EX2 Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank.

4.Click Apply.

Removing a Group

Use the following steps to delete users from the My Cloud EX2 Ultra device.

1.On the Set Up Group screen, select the user you’d like to delete in the left pane.

2.Click the Remove Group icon .

3.In response to the confirmation message, click OK. The Group account is removed from the device and no longer displays in the Group account list.

About Shares

A share is an area on the My Cloud EX2 Ultra device for storing files (similar to a folder or directory).

Note: In this manual, we use the terms share and folder interchangeably.

A share can be public so that all users can access the contents, or private to limit access to selected users. The Shares icon on the navigation bar displays a list of shares on the My Cloud EX2 Ultra device and enables the Administrator to manage shares and user access.

Note: USB flash drives can be mounted as a share, however, they are not editable.

Viewing a List of Shares

Click the Shares icon on the navigation bar to display a list of shares on the My Cloud EX2 Ultra device. For each share name, the description, media serving, and public access status display.

Use the following steps to view a list of shares.

1. On the navigation bar, click Shares to display the About Shares page.

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2. Click a share to display its profile and share access information.

Note: Only private shares can be edited. Public shares always have read/write access and are therefore grayed out.

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Creating a New Share

You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend.

1.Click the Shares icon on the navigation bar to display the About Shares screen.

2.Click the Add a Share icon .

3.Complete the following settings:

Volume

Select the volume from the drop-down menu.

 

 

Share Name

Assign a name to the share. (Names must be case sensitive, and

 

contain 1-32 alphanumeric characters but no spaces.)

 

 

Share Description (optional)

Enter a brief description of the share to remind yourself of what it

 

contains. Note that share descriptions must begin with an

 

alphanumeric value and can contain up to 256 characters.

 

 

Enable Recycle Bin (optional)

The Recycle Bin contains any files deleted from the My Cloud EX2

 

Ultra device. If you’d like to use the Recycle Bin, click the toggle

 

button

. to ON. (Default is OFF.)

Note: The Recycle Bin is only available for Windows

SMB files.

4.Click Next.

5.Complete the following settings:

Enable Media Serving (optional)

This option allows you to stream media stored in this share to other

 

devices. If you’d like to Enable Media Serving, click the toggle

 

button

. The default is OFF.

 

 

 

 

Note:

The media server must be enabled for the

 

 

 

device before you can provide media serving for

 

 

 

a share.

 

 

 

 

 

See“Enabling DLNA” on page 72 for instructions

 

 

 

on enabling media serving for the device.

 

 

FTP Access (optional)

This option allows FTP access on this share. If you’d like to use

 

FTP Access, click the toggle button

.

 

 

 

Note:

FTP access must be enabled before you can

 

 

 

provide FTP access for a share. See “Network

 

 

 

Services” on page 86 for instructions on how to

 

 

 

enable FTP access.

 

 

 

 

WebDAV Access (Optional)

This option allows WebDAV access on this share. If you’d like to

 

use WebDAV Access, click the toggle button

.

Note: WebDAV access must be enabled before you can provide FTP access for a share. See “Network Services” on page 86 for instructions on how to enable WebDAV access.

Editing Share Settings

1.On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel displays.

2.Modify the required and optional settings as desired.

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USER MANUAL

 

MANAGING USERS, GROUPS, AND SHARES

Making a Share Private

If you decide there is a reason to limit access to a public share, convert it to a private share.

1.On the Set Up Shares screen, select the share:

2.Switch the Public Access button to OFF.

3.For each user listed in the User Access section, select the level of access by clicking the appropriate icon for the share (read/write , read only , or no access ).

Deleting a Share

WARNING! Deleting a share erases all files and folders on the share.

1.Select the share in the list of shares on the About Shares page.

2.Click the Delete Share icon .

3.In response to the confirmation message, click OK.

Accessing the Contents of a Share Locally

Note: For information on accessing the contents of a share remotely, see “Accessing Your Cloud Remotely” on page 17.

Several options are available for opening a My Cloud EX2 Ultra share. For a private share, the user must have:

A user name and password assigned to the share name Read-only or full access to the share

IF you want to open a share

THEN . . .

 

 

using . . .

 

 

 

 

 

 

 

 

 

 

Windows 10/ Windows 8 or 8.1

1.

In the task bar, click the File Explorer icon

.

 

2.

In the left panel, select Network, and double-click

 

 

MyCloudEX2Ultra.

 

 

3.

Double-click a Public or private share on your device.

 

 

 

 

 

Windows Vista/Windows 7/

1.

Click

or Start > Computer.

 

Windows XP

2.

In the left panel, select Network

 

 

 

 

3.

Click MyCloudEX2Ultra.

 

 

4.

Double-click the Public or private shares on your device.

 

 

 

Mac OS X

1.

Open a Finder window and locate your My Cloud device

 

 

under the Shared heading in the side bar.

 

 

 

If presented with an authorization page, select Guest and

 

 

then click Connect.

 

 

2.

Click the device to display the Public share and any private

 

 

shares to which you have access.

 

 

 

 

 

 

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THE DASHBOARD AT A GLANCE

 

The Dashboard at a Glance

6

 

Launching the Dashboard

 

 

 

 

 

The Dashboard Home Page

 

 

 

 

 

Obtaining Customer Support

 

 

 

 

 

Common Tasks

 

 

 

 

Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device

 

as you prefer. For example, you can set up user accounts and restrict access to the files

 

on your My Cloud EX2 Ultra device, set up folders for storing files, enable remote access,

 

and customize the device to suit your needs.

 

Launching the Dashboard

 

 

Use one of the following methods to launch the dashboard:

 

 

 

 

 

 

IF you want to launch from . . .

THEN . . .

 

 

 

 

 

 

 

 

Desktop Icon

 

 

Double-click the dashboard icon to launch the My

 

 

 

 

 

Cloud EX2 Ultra dashboard.

 

 

 

 

 

 

A browser or Windows Explorer

Using Device Name:

 

 

 

1.

Enter the name of your My Cloud EX2 Ultra device (default

 

 

 

 

name: MycloudEX2Ultra) in the browser’s address field:

 

 

 

 

-

http://<device name> (Windows)

 

 

 

 

-

(Example: http://MyCloudEX2Ultra)

 

 

 

 

https://<device name>.local (Mac)

 

 

 

 

 

(Example: https://MyCloudEX2Ultra.local)

 

 

 

2.

Click Go.

Using IP Address:

1.Enter the IP address of your My Cloud EX2 Ultra device in the browser’s address field: http://<IP Address> You can find the IP address from your router’s UI.

(Example: http://192.168.1.22)

2.Click Go.

Windows 10/ Windows 8 or 8.1

1.

On the Start page, type Computer.

 

2.

Click Computer.

 

3.

In the left pane, click Network.

 

4.

In the right panel, locate your My Cloud EX2 Ultra device

 

 

under Storage.

 

5.

Double-click the device, or right-click and select View

 

 

device webpage from the resulting menu.

Windows 7/Vista

1. Click

> Computer.

2.In the left panel, select Network

3.In the right panel, locate your My Cloud EX2 Ultra device under Storage.

4.Double-click the device, or right-click and select View device webpage from the resulting menu.

Windows XP

1.

Click Start > My Network Places.

 

2.

Locate your My Cloud device.

 

3.

Double-click the device or right-click and select Invoke.

 

 

 

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THE DASHBOARD AT A GLANCE

IF you want to launch from . . .

THEN . . .

 

 

 

 

 

 

 

 

 

 

 

 

 

Mac OS X

1.

Click the Safari icon

> bookmark icon

 

 

 

> Bonjour.

 

 

 

2.

Double-click the My Cloud EX2 Ultra device on the network.

 

 

 

 

 

 

 

Mobile Devices

iOS Devices:

 

 

 

 

 

1.Open a browser.

2.In the Address bar, enter https://<device name>.local.

Android Devices:

1.Open a browser.

2.In the Address bar, enter http://<device name>.

Accessing the Dashboard for the First Time

Use the following steps when you initially access the My Cloud EX2 Ultra dashboard.

1.When you initially log into My Cloud EX2 Ultra, leave the Password field blank.

2.Click Login. Select a language from the drop-down menu.

3.Click the WD End User License Agreement link, review the agreement, and then click

the I agree to the WD End User License Agreement check box.

4.Click Continue.

5.Enter your First Name, Last Name, and Email address (optional) to create an admin login for your My Cloud EX2 Ultra device, and then click Save.

6.If you’d like to add additional users, enter the User Name, First Name, Last Name, and Email address (optional) of the additional users, and then click Save for all additional users. To create a remote access account, you must enter the user’s email address.

7.Click Next.

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THE DASHBOARD AT A GLANCE

8.Review the information on the screen. If desired:

Click the Automatically update device firmware when available check box.

Click the Register the My Cloud EX2 Ultra device to receive continuous product support check box.

9.Click Finish. The My Cloud EX2 Ultra dashboard displays.

The Dashboard Home Page

The My Cloud EX2 Ultra Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.

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THE DASHBOARD AT A GLANCE

Information Icons

 

 

Icon

 

Name

 

Actions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

USB device on the My Cloud

Click to display the number of USB devices

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

connected (a hub with multiple devices can

 

 

 

 

 

 

 

 

 

be connected to the USB port). Icon is dim if

 

 

 

 

 

 

 

 

 

no USB is attached.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Alerts

 

Click to display recent alerts about new

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

firmware and network issues.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Critical alerts

 

Click to display a severe warning: over

 

 

 

 

 

 

 

 

 

temperature, under temperature, drive

 

 

 

 

 

 

 

 

 

SMART failure, failure of the data volume to

 

 

 

 

 

 

 

 

 

mount.

 

 

 

 

 

 

 

 

Navigation Icons

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Icon

 

Name

Actions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Home

The dashboard displays an instant overview of the status of

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the device’s main functions and links for updating settings.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Users

Create, change, and delete users and grant them full or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

limited access to particular shares.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shares

Create, change, and delete shares (folders) and grant

 

 

 

 

 

 

 

 

 

 

 

 

 

 

specific users full, limited, or no access to particular shares.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cloud Access

Set up, change, and remove remote cloud access to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

particular shares. Monitor remote access status.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Backups

Create backups to:

 

 

 

 

 

 

 

 

• A USB drive

 

 

 

 

 

 

 

 

• Another My Cloud EX2 Ultra on your local network or on

 

 

 

 

 

 

 

 

a remote network

 

 

 

 

 

 

 

 

• Another location on your My Cloud EX2 Ultra device

 

 

 

 

 

 

 

 

• A Cloud backup site

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Storage

Select the way your My Cloud EX2 Ultra device stores your

 

 

 

 

 

 

 

 

data.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Apps

Add or remove various apps that allow you to use your

 

 

 

 

 

 

 

 

device more productively.

 

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USER MANUAL

 

+ 90 hidden pages