THESE ITEMS ARE CRITICAL TO THE PERFORMANCE OF THE
SOFTENER FOR ITS INTENDED APPLICATION.
Made in Canada
Introduction
Read this Manual First
• Read this manual thoroughly to become familiar with the device and its capabilities before installing or operating your
Water Softener. Failure to follow instructions in this manual could result in personal injury or property damage. This manual
will also help you to get the most out of your softener.
• This system and its installation must comply with state and local regulations. Check with your local public works depart-
ment for plumbing and sanitation codes. In the event the codes conflict with any content in this manual the local codes
should be followed. For installations in Massachusetts, Massachusetts Plumbing Code 248 CMR shall be adhered to. Consult your licensed plumber for installation of this system.
• This water softener is designed to operate on pressures of 20 psig 125 psig. If the water pressure is higher than the maxi-
mum use a pressure reducing valve in the water supply line to the softener.
• This unit is capable of operating at temperatures between 40°F and 110°F (4°C - 43°C). Do not use this water softener on
hot water supplies.
• Do not install this unit where it may be exposed to wet weather, direct sunlight, or temperatures outside of the range
specified above.
• Do not use water that is microbiologically unsafe without adequate disinfection before or after this system.
• This publication is based on information available when approved for printing. Continuing design refinement could cause
changes that may not be included in this publication. WaterGroup reserves the right to change the specifications referred
to in this literature at any time, without prior notice.
Safety Messages
Watch for the following safety messages in this manual:
NOTE: used to emphasize installation, operation or maintenance information which is important but does not
present a hazard.
Example: NOTE: Check and comply with you state and local codes. You must follow these guidelines.
CAUTION: used when failure to follow directions could result in damage to equipment or property.
Example:
CAUTION! Disassembly while under pressure can result in flooding.
WARNING: used to indicate a hazard which could cause injury or death if ignored.
Example:
WARNING! ELECTRICAL SHOCK HAZARD! UNPLUG THE UNIT BEFORE REMOVING THE COVER OR ACCESSING
ANY INTERNAL CONTROL PARTS
NOTE: Do not remove or destroy the serial number. It must be referenced on request for
warranty repair or replacement
1
Iron in your Water
Iron is a common water problem. The chemical/physical nature of iron found in natural water supplies is exhibited in four
general types:
1. Dissolved Iron—Also called ferrous or “clear water” iron. This type of iron can be removed from the water by the
same ion exchange principle that removes the hardness elements, calcium and magnesium. Dissolved iron is soluble in water and is detected by taking a sample of the water to be treated in a clear glass. The water in the glass
is initially clear, but on standing exposed to the air, it may gradually turn cloudy or colored as it oxidizes.
2. Particulate Iron—Also called ferric or colloidal iron. This type of iron is an undissolved particle of iron. A softener will
remove larger particles, but they may not be washed out in regeneration effectively and will eventually foul the
ion exchange resin. A filtering treatment will be required to remove this type of iron.
3. Organic Bound Iron—This type of iron is strongly attached to an organic compound in the water. The ion exchange
process alone cannot break this attachment and the softener will not remove this type of iron.
4. Bacterial Iron—This type of iron is protected inside a bacteria cell. Like the organic bound iron, it is not removed by
a water softener.
When using a softener to remove both hardness and dissolved iron it is important that it regenerates more frequently than
ordinarily would be calculated for hardness removal alone. Although many factors and formulas have been used to determine this frequency, it is recommended that the softener be regenerated when it has reached 50–75% of the calculated
hardness alone capacity. This will minimize the potential for bed fouling.
If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep the bed from coating with iron. Even when operating a softener on water with less than the maximum of dissolved iron, regular cleanings
should be performed. Clean every six months or more often if iron appears in your conditioned water supply. Use resin bed
cleaning compounds carefully following the directions on the container.
CAUTION! Do not use where the water is microbiologically unsafe or with water of unknown quality without
adequate disinfection before or after the unit.
2
Performance Data Sheet
Iron Guard and Iron Guard Plus - Iron Softeners*
Unit Item #49014902490349044905
Model #FE30SXTFE45SXTFE60MISXTSTFE30SXTSTFE30SXT-DH
Tank Size10 x 4712 X 5214 X 5010 X 5410 X 54 (DH)
Media (CF)11.5211
15 lbs of Salt/CF of Resin3200048000640003200032000
10 lbs of Salt/CF of Resin30,00045,00060,00030,00030,000
6 lbs of Salt/CF of Resin1800027000360001800018000
For 3 lbs of Salt/CF of Resin (gallons)46.2464.7487.2446.2446.24
For 6 lbs of Salt/CF of Resin (gallons)47.2466.2489.2447.2447.24
For 10 lbs of Salt/CF of Resin (gallons)4968924949
For 15 lbs of Salt/CF of Resin (gallons)50.2470.7495.2450.2450.24
3
Specification
Unit †
Item #Model #Tank Size
Media
(CF)
10 lbs of
Salt/CF of
Resin
6 lbs of
Salt/CF of
Resin
3 lbs of
Salt/CF of
Resin
Service
Flow Rate
(gpm)
Backwash
Flow Rate
(gpm)
Brine Tank Dimension (W X
D X H) Inches
Salt
Capacity
(lbs)
Shipping
Weight
(lbs)
Iron Guard and Iron Guard Plus - Iron Softeners*
4901FE30SXT10 x 47130,00018000900081.522 X 38400145
4902FE45SXT12 X 521.545,0002700013500102.422 X 3840018 5
4903FE60MISXT14 X 50260,0003600018000123.522 X 38400230
4904STFE30SXT**10 X 54130,00018000900081.522 X 38400145
4905STFE30SXT-DH**10 X 54 (DH)130,00018000900081. 522 X 38400145
* Pro-Rescare Solution Dose is required to clean the media bed periodically.
Unit can be applied to 0.75 ppm manganese providing regular use of reisn
cleaner
** Should not be applied unless pH is less than 6.8
Application must be based on analysis by an authorized representative
or distributor.
Not recommended for iron bacteria or organically bound iron. Iron Guard
Plus (STFE30SXT ) should not be applied unless pH is 6.8 or lower.
Iron Guard Plus may require the addition of media over a period of time.
Inlet/outlet pipe size 3/4”, drain 1/2”.
Working Temperature = 34-110°F (1-43°C)
(Do not subject the unit to freezing temperatures)
Working Pressure = 20-125 PSIG (137-861 kPa)
Voltage = 120V / 60 Hz
Pipe Size = 3/4”
At the stated service flow rates, the pressure drop through these devices will
not exceed 15 psig.
Changing salt settings from factory setting may require changing injector
sizes to achieve stated capacities
The manufacturer reserves the right to make product improvements which
may deviate from the specifications and descriptions stated herein, without
obligation to change previously manufactured products or to note the
change.
Do not use water that is microbiologically unsafe without adequate
disinfection before or after the system.
Iron content must not exceed 1 ppm. Beyond 1 ppm an iron softener must
be used. Periodic media cleaning is required by
Pro-Res Cleaner is iron level exceed 0.3 ppm
†
USA customers will need to add “-4” to the item numbers for ordering.
NOTE: (gpg) refers to Grains per USGallon measurement of Total Hardness
Not recommended for iron bacteria or organically bound iron. Iron Guard Plus
(STFE30MI) should not be applied unless pH is 6.8 or lower. Unit can be applied
up to a maximum .75 mg/l manganese providing regular use of resin cleaner.
Regular use of resin cleaner is essential to the proper functioning of the
combination water softener and iron removal system.
† Iron Guard Plus may require the addition of media over a period of time.
STFE30SXT-DH comes with dome hole tank for easy media replenishment
How a WaterGroup Iron Softener Works
Water softeners remove hardness and iron in the water by exchanging particles in the water, or ions. They remove hard ions
the calcium and magnesium in the water by trading it for sodium ions producing soft water. Unlike the calcium and magnesium, sodium stays dissolved in water and does not form a scale. Sodium also does not interfere with the cleaning action of
soaps. The sodium is released by a charged resin contained in the softener, this resin also traps the calcium and magnesium
ions. Eventually this resin releases all of its sodium and has filled up with other ions, so it then must be regenerated. Regeneration is accomplished by washing the resin with a salt saturated brine solution that removes the calcium and magnesium
while replenishing the sodium. This is why the softener requires a brine tank and salt.
Hard water contains dissolved calcium and magnesium which build up inside your water heater, plumbing fixtures and appliances. The minerals also react with soap to form a scum which appears as bathtub ring, greys your laundry and leaves
your hair dull and your skin itchy. Iron water leaves yellow, orange or brown stains on your laundry, sinks, tubs and toilets.
Iron Guard contains a bed of special ion exchange resin beads. As water passes through the bed, calcium and magnesium,
the hardness minerals, and any clear or red water iron are removed and held by the resin. The Iron Guard Plus bed contains
calcium carbonate in addition to the fine mesh ion exchange resin. This media combines to raise low pH water to enable
the resin to removehardness and red water iron. The water softener can run for days before running out of sodium, and
when it does, the sodium is replenished in only a matter of a few hours.
In normal operation, the Time of Day display will alternate being viewed with the Volume Remaining display. This display will
be in gallons or liters. As treated water is used, the Volume Remaining display will count down from a maximum value to zero
or (---). Once this occurs, a regeneration cycle will be initiated at the Set Regeneration Time. Water flow through the valve is
indicated by the Flow Indicator that will flash in direct relationship to flow rate.
Example833 Gallons of Treated
Water Remaining
0 Gallons of Treated
Water Remaining
PM Indicator
Flow Indicator
(Flashing with water flow)
PM Indicator
Flow Indicator
(Flashing with water flow)
4
Timer Behavior During Regeneration
In regeneration, the control will display a special regeneration display. In this display, the control will show the
current regeneration step abbreviation the valve is advancing to or has reached and the time remaining in that
step. The step abbreviation displayed will flash until the valve has completed driving into this regeneration step
position. Once all regeneration steps have been completed, the valve will return to Service and resume normal
operation.
ExampleLess than 6 minutesremaining in Regeneration
Step Rapid Rinse
Pushing the
and resume normal step timing.
Please see the control valve manual for different regeneration step abbreviations.
IMPORTANT REMINDER: For the proper operation of your of Iron Guard or Iron Guard Plus Water Softener, a Res-Up Feeder
and a supply of PRO-ResCare solution is essential to extend the life of the resin media bed. If you have not purchased the
following items along with your softener, please contact your supplier or installer to obtain them. The PRO-ResCare in combination with the Res-Up Automatic Feeder delivers the appropriate amount of the solution to the brine tank. The PRO-ResCare solution added is used in the regeneration cycle to chemically clean the resin bed of iron and other contaminants.
Without the PRO-ResCare solution, iron will foul the media over time causing loss of performance, increased pressure drops
and leakage of hardness and iron. PLEASE TAKE THE TIME READ THE LABEL AND WARNINGS BEFORE USING THIS PRODUCT
WITH YOUR WATER SOFTENER. USE ALL SUGGESTED CAUTIONS WHEN USING AND STORING THE "PRO-ResCare" PRODUCT.
during a regeneration cycle will immediately advance the valve to the next cycle step position
5
Regeneration Step
Abbreviation
Application of Iron Guard & Iron Guard Plus Water Softeners
The Iron Guard or Iron Guard Plus Water softener is designed to soften water through
an ion exchange process as described
previously. In addition, the ion exchange resin used in the mineral tank is a special,
fine mesh resin, which is less likely to be prone toiron fouling than standard softener
resin. A resin cleaner solution should still be added to the brine tank with the use of
an automatic feeder. Our recommended automatic feeder and resin cleaner solution is available through your distributor or installer. The unit has been factory preset
to regenerate the resin with a higher salt setting than regular water softeners. We
recommend that you DO NOT ADJUST this salt setting of 15lb-salt/cf-resin. The higher
dosage is another important factor in the softeners’ ability to regenerate the resin
that removed iron during the last service cycle. Iron Guard Plus Softeners will require topping up of the calcium carbonate
media occasionally. The frequency of adding media is highly dependent on the chemistry of the water being treated and is
difficult to predict, however, it is unlikely it will need to be topped up more than once per year.
Some additional guidelines about the application of Iron Guard and Iron Guard Plus water softeners are as follows:
• The Iron Guard & Iron Guard Plus water softeners are not recommended for removal of iron that is organically bound.
• The Iron Guard & Iron Guard Plus water softeners are not recommended for removal of iron with iron
bacteria combinations.
• The Iron Guard & Iron Guard Plus water softeners are not recommended as the primary method of water treatment for
iron when found in combination with significant amounts of manganese. An Iron and Sulfur filter (Greensand) is recommended as pretreatment. The Iron Guard softeners can still be used as a polisher or backup treatment for iron.
• Regular use of a resin cleaner with an automatic feeder is essential to the proper functioning of the Iron Guard & Iron
Guard Plus water softeners when applied on water supplies containing iron.
• Iron Guard Plus water softeners only should not be applied unless the pH of the water is 6.8 or lower. The calcium
carbonate in the mineral tank raises the pH of the water allowing iron in the ferrous state (i.e. in solution) to be more
easily removed.
• When calculating the capacity of the Iron Guard or Iron Guard Plus water softener in gallons, remember to add the
converted Iron to the Total Hardness tested in the water. See page 5.
• Only use this product on water that is potable. DO NOT apply this product on water that is unsafe to drink without
proper disinfection.
5
Familiarize yourself with the unit and components
Drain Line
Connection
to Valve
Brine Tube
Brine Line
Connection
to Valve
Control Valve
Safety Float/Air
Check Inside
Brine Tank
Brine Well
Distributor/Riser
Underbed
6
Media Bed
Mineral/Resin
Tank wrapped
with Jacket
Installation Instructions
Contact your local distributor to use WaterGroup laboratory for complete water analysis free of cost and no
obligation to you.
All government codes and regulations governing the installation of these devices must be observed.
.
If the ground from the electrical panel or breaker box to the water meter or underground copper pipe is tied
to the copper water lines and these lines are cut during installation of the Noryl bypass valve and/or poly
pipe, an approved grounding strap must be used between the two lines that have been cut in order to maintain continuity. The length of the grounding strap will depend upon the number of units being installed and/or
the amount of copper pipe being replaced with plastic pipe. See Figure 1.
In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve as in Figure
1 or by physical separation as in Figure 2, an approved ground clamp with no less than #6 copper conductor must be used
for continuity, to maintain proper metallic pipe bonding.
NOTE: Check your local electrical code for the correct clamp.
Figure 1
Raw Water
To Outdoors
Figure 2
Electrical Panel
Water Meter
Filter
Hard
Filtered
Water
Drain
Ground Strap
Drain
Drain
Iron Guard Softener
Cold Soft Water
Hard Soft Water
Water Heater
Unfiltered Water Bypass
Loop Cut & Capped
Filtered Water Line in Home
Ground Strap Required
Because of Break in Continuity
7
D
C
B
Preparations
1. Determine the best location for your water softener,
bearing in mind the location of your water supply lines,
drain line and 120 volt AC electrical outlet. Subjecting the
softener to freezing or temperatures above 43°C (110°F)
will void the warranty.
2. Media Installation (When Necessary). Models including
and higher than 1.5 CF of media are shipped with separate media in pails or boxes. Models lower than 1.5 CF of
media come loaded with media and this step can be
skipped for new installation.
a
Plug
the
Riser
Tube
b
e
Electrical Panel
1
Raw
Water
To Outdoors
Water Meter
The riser
(distributor)
remains inside
the tank seated
in the depression
at the bottom
Filter
Hard
Filtered
Water
Ground Strap
Drain
Drain
Drain
e
Iron Guard Softener
Electrical
Outlet
Cold Soft Water
Hard Soft Water
Water Heater
a) Remove the valve from
the mineral tank.
Iron
Softener
Resin
(Amber to Blonde)
& Garnet Fine
(purple) Mixed
Support Bed
(when supplied)
Fine, Medium and/or
Coarse Gravel
d
b) Temporarily plug the open end
of the riser tube to ensure that no
resin or gravel falls down into the
distribution.
The riser (distributor) remains
inside the tank seated in the
depression at the bottom
Plug tube with a tape.
Remove after media is loaded
c. Fill mineral tank one quarter full of
water to protect distribution during
gravel installation.
d. Place the media into the tank in the
order indicated above. Slowly and
carefully add the gravel support
bed and the softener or filtration
media leveling each layer as it is
placed into the tank.
Fill support bed first (if supplied)
The media will not always spill down
inside the tank and may need to be
swept inside.
e. Fill support bed (if supplied) first.
During the filling process, ensure the
distributor tube stays on the bottom
of the tank, reasonably centered.
Remove the tape from the distributor once media is loaded. Whenever
possible, fill the tank outdoors to
avoid problems with dust. If filling
indoors, a dust mask should be worn.
8
The large funnel (sold separately part
D
C
B
# 43000) makes filling the tank easier
f
O-ring
and neater. (Or an empty 1 gallon or 4
liter container with the bottom cut out
makes a good funnel.)
f. Unplug the riser tube, carefully position the valve over it and turn the valve into the threads in the fiberglass tank, tighten-
ing securely into tank. Note: Ensure that the internal O-ring in the valve fits securely over the riser tube. Silicone grease
(part # 92360) or other food grade lubricant may be applied to the O-ring to ease installation of the riser tube.
NOTE: Note: Some medias like used in Calcite are sacrificial and deplete faster depending on inlet water conditions
and usage. The media replenishment is more frequent in high water usage and more acidic water cases.
A dome hole models are available and supplied in which the dome hole is available for a quick addition or
replenishment of media in the tank
f
dome hole
cap
Dome Hole Cap
removed.
CAUTION: make sure the O-Ring is free of
defects. Use silicone based lubrication
(part # 92360) if neccesary
CAUTION! Make sure that the unit is de-pressurized before
conducting this task.
DO NOT use petroleum based lubricants as they will cause swelling of O-ring seals.
9
The softener is now charged with resin.
g. It is recommended that the softener or filter tank now be completely filled with water (SLOWLY) to soak the resin or filtra-
tion media before startup. This will allow the media to absorb water as well as help displace any trapped air. This will
reduce the chance of backwashing resin or filter media out of the tank during the initial backwash on startup.
3. Outside faucets used to water lawns and gardens should not supply softened water. A new water line is often required to
be connected to supply hard water to the inlet of the water softener and to the outside faucets.
Cut the water line between where it enters the house and before any lines that branch off to feed the hot water heater
or other fixtures in the house and as near the desired location of the water softener as possible. Install a tee fitting on
the feed end of the cut pipe, and an elbow fitting on the other end. Install piping from the tee to the inlet of the water
softener and from the elbow to the outlet of the softener. To sever the water lines which branch off to feed any outside
faucets, cut the branch lines approximately two inches from the fitting on the main water line. Install an elbow on the
end of the pipe nearest the outside faucet and a cap on the end connected to the existing water line. Install piping from
the tee installed on the inlet line to the water softener to the elbow installed on the pipe to the outside faucet. Following
this procedure will result in all lines in the house, with the exception of the outside faucets, but including the water heater
and therefore the hot water lines, being supplied with soft water.
Installation Steps:
1
1. Clamp Ring – The clamp ring con-
nects the control valve to the tank
and provide an easy way to disconnect tank during control valve servicing. Make sure that the clamp ring
screw is tightened
The “Clamp Ring” should secure the valve with the top of the flange
facing up. Please note “top” on the clamp ring.
10
Brine Line 3/8”
Timer Controls
Extra Cycle
Button
Outlet
Inlet
4
2
2. Familiarize yourself with the location
of the inlet, outlet and drain on the
control valve. Be very careful not to
get the controls wet.
Make sure that the flow
meter is connected to the
outlet of the valve
Drain 1/2”
Yoke
3
3. Familiarize yourself with the buttons
on the timer control.
4. Attach the bypass valve to the control valve (and yoke if plastic bypass
is used). Connect the inlet and outlet
of the water softener to the plumbing in the house. The control valve
must not be submitted to temperatures above 43°C (110°F). When
sweat fittings are used, to avoid
damaging the control valve, solder
the threaded copper adapters to
the copper pipe and then, using
Teflon tape, screw the assembly into
the bypass valve.
UP button
DOWN
button
Bypass
Do not use pipe thread compound as it may attack the material
in the valve body
.
11
5
Waste connections or drain outlet shall be designed and constructed to provide for connection to the sanitary
waste system through an air-gap of 2 pipe diameters or 1 inch (22 mm) whichever is larger.
Never insert drain line directly into a drain, sewer line, or trap. Always allow an air gap between the drain line and
the wastewater to prevent the possibility of sewage being back-siphoned into the conditioner.
Hose Barb
5
Connect 1/2”
drain hose (not supplied)
with a hose clamp here
5. Drain Line Connection: Using teflon
tape, screw the 1/2” hose barb into
the drain port in the valve. Attach
1/2” drain hose to the hose barb and
tighten securely with a hose clamp.
Run the drain line to a floor drain or a
laundry drain. Complete any necessary plumbing.
5
6. The brine line is connected to the
safety float assembly of the brine
tank. Pull the 3/8” brine line through
the hole in the back of the brine
tank. Connect the brine line to the
fitting on the side of the valve using
the nut and ferrule. Tighten snugly.
Remove the nut from the brine line
of the valve and push the other end
of the brine tube inside it. Make sure
that the brass insert is snugged inside
the brine tubing. The brine tubing
should pass through both plastic
inserts of the black nut.
6
Tube Insert
7. Overflow Connection (Optional): In
the event of a malfunction, the brine
TANK OVERFLOW will direct “overflow”
to the drain instead of spilling on the
floor. This fitting should be installed at
the side of the cabinet or brine tank.
To connect the overflow line, drill
the hole on the side of the tank, 2 to
3 inches below from the top of the
brine tank. Insert overflow fitting (sold
separately part # 33006) into tank and
tighten with plastic thumb nut and
gasket as shown. Attach length of
1/2-inch (1.3-cm) I.D. tubing (not supplied) to fitting and run to drain. Do not
elevate overflow line higher than overflow fitting.
Do not tie into drain line of control unit. Overflow line must be a direct, separate line from overflow fitting to drain, sewer or tub. Allow an air gap as per
drain line instructions
6
One end of the
brine tubing come
attached to the
safety float
assembly
6
Brine
Tubing
12
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