Watchguard ALC-CAM2, ALC-PACK3, ALC-RSW1, ALC-RC1 User Manual

ALC-PACK3

WiFi Alarm System with HD WiFi Camera

User Manual

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Your Watchguard Wireless Security professional: www.activeonline.com.au 1300 816 742

Foreword

Congratulations on your purchase of the ALC-PACK3 Alarm system. Before you
commence installation, we recommend that you unpack the product, familiarise
yourself with the component parts, and carefully read through this instruction
guide. There are some parts of the installation must be completed in the order
shown to ensure successful installation.

Disclaimer

All statements, technical information and recommendations in this manual
are believed to be reliable, but the accuracy and completeness thereof are not
guaranteed or warranted.

The specications and information regarding the products as shown in this

document are subject to change without notice.

The reproduction, language translation modication, storage in a retrieval system

or retransmission, in any form or by any means, electronic, mechanical or otherwise,
is strictly prohibited without prior written permission.

In no event are we liable for any indirect, special, incidental, or consequential

damages, including, without limitation, lost prots or loss or damage to data arising

out of the use or inability to use this document.

Contents

Packing List ............................................................................................................................................1

Hub ......................................................................................................................................................2~3

Remote Control .....................................................................................................................................4

Door/Window Contact .......................................................................................................................5

Pairing New Accessories to the Hub .............................................................................................6

Getting Started ................................................................................................................................. 6-7

App Control and Settings ...........................................................................................................8-14

Interference Detection ..................................................................................................................... 14

Restoring to Factory Settings ........................................................................................................14

Installation ..................................................................................................................................... 15-16

Replacing Accessory Batteries ...................................................................................................... 17

FAQ ................................................................................................................................................... 17-18

Specications ............................................................................................................................... 19-20

1

Packing List

1x ALC-PACK3 Hub / Control Panel

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1x ALC-CAM2 720p HD WiFi Camera 2x ALC-RSW1 Door/ Window Contact

1x

ALC-RC1

Remote Control 2x Power Adapter 1x Camera Reset Pin

2

Hub

All Sensors are wirelessly linked to the Hub.

In the event of alarm activation, for example, when a Sensor is triggered, a push
notification will automatically be sent to all registered users

The system can be controlled and monitored both on-site using the Remote Control
supplied and remotely from anywhere in the world, with the FREE iOS and Android
Apps.

The system can easily be expanded to include up to: 50 Wireless Sensors and 10
Remote Controls.

WiFi Indicator

Status Indicator

Network Configuration

Power Switch

AC Adapter Jack

Learn Button

3

LED Indication

WiFi Indicator
(Blue)

Steady On Connected with Router

One ash per second

Searching for a network or disconnected
from Router

Off The Power Adapter is not plugged in

Status
Indicator
(Red, Blue
and Green)

Steady On Stable WiFi connection

Red System is Armed

Blue System is in Home Mode (Part Arm)

Green System is Disarmed

Blue light blinking Disconnected from the Router

Red light ashes

quickly

Alarm condition

Flashes every 3
seconds

Low battery

Functionality of Buttons behind the Back Cover

Learn Used to pair an accessory with the Hub

WiFi Used to pair the Hub with the Router

On/off Power Switch

Note: The Hub must be plugged in to the Power Adapter in order to maintain the WiFi

connection.

When AC power is lost, the Hub will last for 2 minutes to send out a push notication to the
connected smartphones, and the sounder will keep beeping for 30 seconds.

4

Remote Control

The Remote Control can be used to arm, part arm or disarm the system, and trigger
an emergency alarm (SOS).

Status Indicator

Disarm

Arm

Home Arm

(Part Arm)

SOS Button

Button System Status

All Sensors will be Armed. This mode is for use when the property is unoccupied.

The System will be Disarmed, no Sensors will be triggered.
Note: When set to ‘Disarm’, Fire, Smoke, and Gas Leakage Sensors (need to

purchase separately) will remain active as they are factory set to Instant Alarm

Zone

Sensors which are set to the Inactivated Zone will not be Armed. All other

Sensors will be Armed. This mode allows for selected Sensors (for example,
front/back door(s) to be Armed, allowing the occupier freedom of movement
within the property.

The SOS Button will trigger an ‘emergency’ alert notication to registered users

regardless of the Hub mode.

Press the [ ] button. After the indicator on the remote control blinks once,

press [ ] button within 3 seconds to mutely arm the system.

Press the [ ] button. After the indicator on the Remote Control blinks once,

press [ ] button within 3 seconds to mutely disarm the system.

Note: To turn off the Arm/Disarm tone permanently, open the App, go to "Settings"-"My Hub"-

"Arm / Disarm beep(s)".

5

Door/ Window Contact

Door/ Window Contacts are set to ‘Normal Zone’ by default and are ideal for
protecting entry/exit points such as front and back doors and windows. When the
system is Armed, should a Door Contact be triggered (Magnet separated from the

Transmitter), a push notication showing the named Sensor will automatically be

sent to the registered users and the Hub Internal Siren will sound immediately.

Triggers

when ＞ 1cm

LED blinks once

Tamper Switch

The Tamper Switch (small black button underneath the back cover) will activate an
alarm condition if an unauthorized attempt is made to remove the Contact from its
installed location.

Low Battery Indication

If the LED indicator ashes once per 3 second, the battery must be replaced.

6

Pairing New Accessories to the Hub

There are two ways of pairing Accessories to the Hub – manually and via App.

Manual Pairing

To pair Accessories manually please follow the instructions below:

Remote Control and Sensors:

1. Press the Learn button at the back of the Hub

2. Press any button on the Remote Control or trigger the Sensor

Please note that pressing the Tamper Switch instead of triggering the Sensor will
register it as a 24 Hour Zone.

(Optional Accessory) Wireless Siren:

1. Press the Learn Button on the Siren

2. Arm the Hub via the App

Pairing from the App

To pair the Accessories via App, open the WiFi Alarm App, go to ‘Accessory Setting’
and follow the instructions on the screen.

Getting Started

Step One: Download the App

7

Step Two: Sign Up / In

Press the "Sign up" button on the page, and follow the instructions to create your

account rst.

Once you have an account, select the "Sign in" button to enter the operation page.

Step Three: Connect the Hub to Your Router

Power on the Hub, then follow the conguration steps on App to set up your Hub
with your home WiFi. Once the connection is nished, the Hub will beep once, wait

until

the WiFi indicator and the Status indicator stop blinking, you are ready to op-

erate your alarm system.

Important: ALC-PACK3 does not support WiFi of 5GHz band, If dual-band (5GHz

and 2.4GHz) router is used, make sure to connect with the 2.4GHz WiFi instead of
the 5GHz's. Make sure your smartphone is connected to the local WiFi network and
then follow the steps in the App to connect the ALC-PACK3 Hub to the router.

Note: If the connection was failed, please consult to FAQ in page 18 or contact our technical

support.

Step Four: Connect the Camera to Your Router

Power on the camera, tap on [+] Button and then follow the conguration steps on

App to set up your Camera with your home WiFi.
More details about the camera in this kit, please refer to “Help”on App.

8

APP Control and Settings

Important Notice

In order to control the system remotely (WiFi/App), the Hub must be ‘mains’ pow­ered via the Power Adapter. WiFi accessibility is disabled after 2 mins and the Hub
beeps 30 times when the Hub Power Adapter is unplugged from the mains power
supply and running on batteries.

System statuses

System Armed

All the sensors

detect for anomalies under this Mode; the Hub built-in siren will

sound immediately when a sensor is triggered. You and other pre-authorized users

will receive push notications on your/their phones.

This mode is recommended for when no one is at home, it can be easily set from
the remote control or app.

System in Home Mode

Only the Deactivated Zone sensor will stop detecting under this Mode, which en­ables you and your family to move freely inside your home without triggering an
unwanted alarm.

Note: The door/window sensors in this kit have been set to Activated Zone by default, you

can refer to page 10 and change their zone mode on the “Accessory Settings” of the App.
This mode is recommended for when someone is at home, such as during the night, and can be
easily set from the remote control or app

History & Setting

SOS

Account Management

System Status

Arm

Disarm

Home Arm (Part Arm)

9

System Disarmed

All the sensors stop detecting except any sensors that you may have set to Instant
Alarm Zone (they will continuously monitor a particular area). For example, an extra
Water Sensor which has been set to Instant Alarm Zone by default and installed
near a washing machine would trigger alarm if water is detected, regardless of sys­tem status.

Synchronize Time (Important Setting)

The time shown on your mobile device must be synchronized with the time shown
on the Server prior to setup. Operation history will only be recorded correctly once
synchronization is complete.

Edit Accessories

Rename, add, delete and change the Zone Mode of each Sensor.

10

Zone Mode

Activated Zone

Sensors set to Activated Zone are armed when the system is in Arm (Full Arm) or
Home Arm (Part Arm) Mode. We recommend setting Window/Door Sensors to
this zone because they would always be installed to the perimeter of a house in
practice, like doors or windows.

Deactivated Zone

Sensors set to Inactivated Zone are only armed when the system is in Arm (Full
Arm) Mode. If Home Mode (Partial Arm) is used, these Sensors are not armed and
will not activate the alarm on trigger. We recommend setting PIR Motion Sensors
(if purchase separately) to Home Zone because they should be installed inside the
house.

Instant Alarm Zone

Sensors set to Instant Zone will activate the alarm when triggered, regardless of the
alarm status at the time (armed or disarmed).

Alarm Delay Zone

The working mode of sensor in this zone will be same as Normal Zone sensor’s, but
the Hub will alarm after an Entry Delay Time* if this sensor is triggered when system
was armed or in home mode.

* Entry Delay Time: you can set this delay time on App [Settings]-[Delay Settings]­[Entry Delay].

Note: Optional Smoke, Gas Leakage or Water Flood Sensors are automatically registered as

Instant Alarm Zone Sensors and cannot be changed to other Zone. Any Motion or Door/

Window Sensor paired to the Hub by pressing the Tamper Switch will also register as a Instant

Alarm Zone Sensor. A Instant Alarm Zone Sensor will activate the alarm when triggered,
regardless of the alarm status at the time (armed or disarmed).”

Internal Siren

The volume level, alarm duration, and arm/disarm beep can be adjusted in the App.

Wireless Siren

When connecting an Outdoor Siren (optional accessory) to the Hub, it can be
enabled/ disabled by switching the Alarm option to on/off. The on/off arm/disarm
beep and alarm duration can also be adjusted.

11

Delay Settings

Exit Delay Time

Set a time delay for you to leave your property without triggering an alarm.

Entry Delay Time (Available only for Alarm Delay Zone Sensor)

Set a time delay for you to enter your property without triggering an alarm.

Timed Arm/Disarm

The system can be programmed to automatically Arm and Disarm the alarm at

predened times by following the steps below:

1. Slide the switch to the "on" position to activate the setting.

2. Choose any status you want the system to become (Arm / Disarm / Home Arm).

3. Choose the activate time of the status.

4. Tap the date that you want this Timed Group repeat.

12

Notications

1. Alert Tone

This setting enables you to select a ringtone for alarm notication as you like.

2. Email

This setting enables you to add mailboxes to receive alarm notications.

Account Management

Tap the [ ] icon on the top left of the main page, click the portrait to enter the
account management.

Once you enter this page on the right side, you can edit the account as you want.

Tap on the picture, and you can add or replace your account image by taking a
picture or choosing a picture from your phone’s album.

If you want to change your account name, just tap on the [

] button and enter a

new name.

Changing your password can also be done on this page.

13

Adding More Devices

One account can achieve operating multiple devices in this App, if you have
multiple ALC-PACK3 Hubs or cameras, it is easy for you to manage these
devices within this App.

Tap the [ ] icon, you can add the device you want.

If you want to delete the accessory, just press and slide the accessory to the left and
then delete it.

Sharing Devices

By pressing the share icon [ ] on this page, you can share access to your
device(s) with other registered accounts. Maximum 5 accounts can be shared to.

The user who receives the shared device(s) can arm/disarm the system, receive

alarm notications, view camera(s) in real time (if extra camera has been paired and

shared) but cannot re-share the device to other users or change the setting of the
device(s).

14

It is highly recommended that you set access limits to those who you may share
your device(s) with. In choosing not to do so, you grant your family and/or friends
continual access to the device(s) you have shared.

Interference Detection

The ALC-PACK3 Hub has a feature of interference-Detection. If this feature is
enabled, an alarm will

be triggered if the radio channel is jammed continuously and
the built-in siren will sound rapid beeps 10 seconds before a full alarm occurs. The
function is switched off in default.

Restoring to Factory Settings

Short press the WiFi Button on the back cover 3 times, Hub beeps twice and then
long press the Button again until a long beep is heard

15

Installation

Hub

Wall Mounting

The Hub can be wall mounted using the Wall Bracket provided.

Using the screws supplied, mount the Wall Bracket onto the wall (ensuring that the arrow
on the bracket is pointing upwards), then match-up the Wall Bracket hooks to the holes

at the back of the Hub, and slide the Hub down onto the Wall Bracket.

①

Free-standing

The Wall Bracket can also be used as a tabletop stand.

Turn the Wall Bracket upside down so that the arrow is pointing downwards, and
align the screw hole underneath the Hub Battery Cover with the screw hole on the
Wall Bracket. Use the remaining screw to secure in place.

Warning :

A weak WiFi signal can seriously affect the performance of this Security Alarm
System. Please make sure that the Hub is located as close as possible to the main
Router for optimal connectivity.

16

Door/ Window Contact :
Step 1: To power up the Contact, remove the Battery Tab

Step 2: Attach the Adhesive Pads to the back of the Transmitter and Magnet

Step 3: Place the Contact on the door/ window frame and the magnet on the door/

window ensuring that the distance between them is not greater than 1cm when the
door/ window is shut.

＜1cm

Horizontal orientation Vertical orientation

17

Replacing Accessory Batteries

Remote Control

Remove the screw Open the casing

Door/Window Contact

Open the casing

FAQ

Failed to connect to the WiFi

Check whether the WiFi Indicator on the Hub has stopped ashing

If the WiFi Indicator stops ashing and the Hub cannot be controlled from the App,

please make sure that your local WiFi network is available and working properly.

Check that the WiFi name and password are correct.

Connect to a 2.4G WiFi network instead of 5G

Check that the Power Adapter is connected to the Hub.

Re-linking the Hub to the Router again by following the steps on App

18

The WiFi indicator and the status indicator are on, but I can’t control the alarm by
App

Check that your smartphone is connected to a WiFi network.

Wait a few minutes to see if the WiFi indicator and the status indicator start

ashing. If they do, your local WiFi network is not stable. Make sure that the Hub

is located in an area with good WiFi coverage and then re-pair with your local WiFi
network.

No response from the Hub when a Sensor is triggered

The Sensor is not within range of the Hub.

Check that the Sensor has been successfully paired to the Hub: Press any Button on
the Remote Control, arm the system and separate the transmitter from the Magnet.
You can re-pair the Sensor to the Hub by following the instructions in the App –
[Accessory Setting].

I can’t Arm or Home Arm (Part Arm) my alarm by App

If the alarm has been triggered and hasn’t been disarmed and any Arm or Home

Arm operations will be refused to respond. In event of Operation Failure rst disarm

the system and then try again.

How to delete an Accessory

You can delete any Sensor in the App by going to [Accessory Setting] ,slide the
sensor to the left and tap the delete icon to delete the sensor.

To delete all accessories press and hold the [Learn] button inside the Hub for 5
seconds, the Hub will beep once to indicate that all accessories have been deleted.

No sound when alarming

Check that the Hub Alarm volume is not set to mute and the ring time is not set to ‘0’.

Adjust the volume and the ring time accordingly.

19

Specications

Hub

Power Supply DC 12V 500 mA

Battery 3.7V 700mAh Polymer Battery

Battery Life Recharge Cycle 300 times

WiFi IEEE 802.11b/g/n

Standby Current <50mA

Alarm Current <90 mA

Internal Siren 90 dB

Optional Accessories 10 Remote Controls, 50 Sensors

Radio Frequency 315MHz or 433.92MHz

Housing Material ABS Plastic

Operating Condition

Temperature 0°C~+55°C
Relative Humidity <80% (non-condensing)

Hub Dimensions 125 x 150 x 30 mm (L x W x H)

Bracket Dimensions 87.5 x 81.5 x 12 mm (L x W x H)

Remote Control

Power Supply DC 3V (CR2025 lithium battery x 1pc)

Transmit Current <7 mA

Transmitting Distance <80 m (open area/no interference)

Radio Frequency 315MHz or 433.92 MHz

Housing Material ABS Plastic

Operating Condition

Temperature 0°C~+55°C
Relative Humidity <80% (non-condensing)

Dimensions 58 x 31 x 9.5 mm (L x W x H)

20

Door/ Window Contact

Power Supply DC 1.5V (1.5V AA LR6 battery x 1pc)

Static Current <35 uA

Alarm Current <40 mA

Transmitting Distance <80 m (open area/no interference)

Radio Frequency 315MHz or 433.92 MHz

Housing Material ABS Plastic

Operating Condition

Temperature 0°C~+55°C
Relative Humidity <80% (non-condensing)

Transmitter Dimensions

71 x 34 x 17.5 mm (L x W x H)

Magnet Dimensions 51 x 12 x 13.5 mm (L x W x H)

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