WatchGuard 4RE User Manual
Document revision: B
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permission.
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Attn: Customer Service Department
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Allen, Texas 75013
800-605-6734
CSRequest@WatchGuardVideo.com
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Contents
Contents
Introduction 5
About this document 5
Prerequisites and assumptions 5
Installing Interview Room Equipment 7
Overview 8
Camera options 8
One Camera with External Microphone 9
Two Cameras with External Microphone 10
Configuring the 4RE DVR 11
Overview 12
Recommended workflow for configuring an interview room 4RE DVR 13
Creating a Configuration 14
Adding an Interview Room to the Central List 15
Assigning User Groups to the Configuration 17
Setting Up the EventCategory Event Tag 19
About categories 20
Adding categories to the list 20
Setting the Recording Properties 23
Setting the DVR Behavior Properties 25
Enabling Automatic Configuration Deployment 27
Deploying a Configuration Manually 29
Deploying a configuration to a 4RE DVR 31
Removing a USB thumb drive safely from a 4RE DVR 33
Using the Transfer function 33
Using the Stop button 34
Running the Interview Room Script on the 4RE DVR 35
Using the 4RE DVR 37
Overview 38
About the 4RE DVR 39
DVR 39
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Contents
Display 40
Powering On the 4RE DVR 41
Logging In to the 4RE DVR 42
Starting and Stopping Recordings 43
The interview room wall switch 44
The 4RE DVR Display Control Panel 44
Adjusting the Live Audio on the 4RE DVR 45
Muting the Audio During a Recording 46
Changing the Camera View on the 4RE DVR 47
Deactivating Camera Streams During a Recording 48
Tagging a Recorded Event on the 4RE DVR 50
Event Category tag 50
Tagging an event 51
Using Watch Commander 53
Using Evidence Library 4 Web 54
Index 55
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Introduction
Introduction
Welcome to the WatchGuard 4RE Interview Room System. This guide is designed to help you
set up and use the WatchGuard 4RE DVR (and its supporting equipment and software) for your
interview room.
About this document
The 4RE Interview Room System covers the following topics:
l Installing the interview room equipment (page 7)
l Configuring the 4RE DVR for an interview room (page 11)
l Using the DVR for an interview room (page 37)
l Using Watch Commander to monitor a live video stream coming from the interview room DVR
(page 53)
l Using Evidence Library (EL) to search for, play back, and manage interview room video evidence
(page 54)
Note: The images in this document are representative of what you could see on
your screen. They are meant to serve as a guide.
This guide covers the basic installation, configuration, and use of the 4RE DVR and its
supporting equipment and software for an interview room. It is not a comprehensive manual
for every possible action or situation you could face while setting up or using your interview
room DVR. If you have a question about an interview room DVR that is not covered in this user
guide, contact WatchGuard Customer Service.
Prerequisites and assumptions
l 4RE DVR firmware version 3.6 or above
l Evidence Library 4 Web (EL4 Web), version 4.0 or above, installed and working in the system
l Watch Commander 1.2 or above, installed and working in the system
Note: If the EL4 Web version is 4.1.2 or above, the Watch Commander
version must be 1.3 or above.
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Introduction
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Installing Interview Room Equipment
Installing Interview Room Equipment
In this section...
l Interview room setup and installation options (page 8)
o
One camera, external microphone (page 9)
o
Two cameras, external microphone (page 10)
l Interview room camera options (page 8)
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Installing Interview Room Equipment
Overview
WatchGuard Video offers two recommended installation options for your interview rooms:
l One camera with external microphone (page 9)
l Two cameras with one external microphone (page 10)
Note: The options included in this manual are those recommended by
WatchGuard Video. If you need to set up your interview room differently, consult
with your WatchGuard Video representative.
All the recommended options include:
l WatchGuard Video's 4RE DVR and Display
l Either one or two cameras
l One channel audio using a separate, external microphone
Important! The equipment installation should be done by professional, certified
closed-circuit TV (CCTV)/video installers , using standard CCTV best practices. The
wiring diagrams that show the interview room installation options assume CCTV
best practices are followed.
Camera options
WatchGuard Video offers two options for your interview room cameras:
l Fixed-dome analog camera (part number WGP02264)
l Passive-infrared (PIR) covert analog camera (part number WGP02265)
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One Camera with External Microphone
One Camera with External Microphone
Important! You should install your interview room equipment using standard
CCTV (closed-circuit TV) best practice.
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Installing Interview Room Equipment
Two Cameras with External Microphone
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Important! You should install your interview room equipment using standard
CCTV (closed-circuit TV) best practice.
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Configuring the 4RE DVR
In this section...
l Recommended workflow (page 13)
l Creating a default configuration (page 14)
l Adding an interview room to the central list of DVRs (page 15)
l Assigning a user group to the interview room configuration (page 17)
l Setting up the EventCategory event tag (page 19)
l Setting Recording Properties (page 23)
l Setting DVR Behavior properties (page 25)
l Enabling automatic configuration deployment (page 27)
l Manually deploying the initial interview room configuration (page 29)
o
Deploying the interview room configuration to the DVR (page 31)
o
Removing a USB thumb drive safely from the DVR (page 33)
Configuring the 4RE DVR
l Running the interview room script on the DVR (page 35)
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Configuring the 4RE DVR
Overview
For Evidence Library 4 Web (EL4 Web), Evidence Library Administrator (EL Administrator)
Device Management helps your agency manage its fleet of 4RE DVRs.
Note: To use EL Administrator Device Management, you must be assigned the
correct permissions by your system administrator in EL Administrator Security
Management. If you need system permission to use Device Management,
contact your system administrator.
You use Device Management to create configurations for your interview rooms, then deploy the
configurations to the interview room 4RE DVRs. The configuration assigns settings to the 4RE
that help it function specifically for an interview room setup.
Once you have the configuration deployed to the 4RE, you run the interview room script on the
4RE to finish setting it up for interview room use.
Important! You must deploy configurations to the interview room 4REs before
you run the interview room script on them. See the recommended workflow on
page 13.
Note: The instructions in this section assume some knowledge of EL
Administrator Device Management. They assume that other agency
configurations already exist. If you have questions about configuring your
interview room 4REs that are not addressed in this section, see the Managing
Devices section of the Evidence Library 4 Web User Guide or Online Help, or
contact your system administrator.
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Recommended workflow for configuring an interview room 4RE DVR
Recommended workflow for configuring an interview room
4RE DVR
Note: WatchGuard follows a basic workflow when setting up an agency and its
4RE DVRs in Evidence Library Administrator Device Management. This workflow
is one possible way of doing things and does not cover all possible Device
Management situations.
The following steps make up a recommended workflow for initially configuring your interview
room 4REs:
1. Access Evidence Library Administrator.
2. Access 4RE Management.
3. Create a default configuration to customize for an interview room 4RE. (page 14)
4. Add interview rooms to the agency central list of 4RE DVRs and assign them to the interview
room configuration. (page 15)
5. Assign enrollments (user groups) to the interview room configuration. (page 17)
6. Set up the EventCategory event tag for the interview room 4RE. (page 19)
7. Set up retention rules for any new event categories you added for the interview room.
For instructions how to set up retention rules in Evidence Library 4 Web (EL4 Web), see
Managing Evidence Retention and Cleanup in the Managing Evidence Storage section in the
Evidence Library 4 Web User Guide or Online Help.
8. Set up Recording Properties for the interview room 4RE. (page 23)
9. Set up DVR Behavior properties for the interview room 4RE. (page 25)
10. Enable automatic configuration deployment. (page 27)
11. Load the new interview room configuration on a USB thumb drive. (page 29)
12. Deploy the interview room configuration to the interview room 4RE. (page 31)
13. Change the IP address, subnet, and gateway of the 4RE to match the agency's internal
network.
Tip: You can update the agency network information using the 4RE's
Maintenance Menu. For more information, contact WatchGuard
Customer Service.
14. Run the interview room script on the 4RE. (page 35)
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Configuring the 4RE DVR
Creating a Configuration
Note: These instructions correspond to step 3 on the recommended workflow
(page 13).
Before you can customize a configuration for the interview room, you create a default
configuration.
Note: You can copy an existing agency in-vehicle configuration as your starting
point, if desired. See the Managing Devices section of the Evidence Library 4 Web
User Guide for more information.
To create a new configuration with system default settings:
1. Click Configurations in the left pane of the 4RE Management Editor dialog box.
The list of 4RE configurations appears.
2. Cick New.
The Create New Configuration dialog box opens.
3. Enter a name for the new interview room configuration, then click Create.
The new configuration with system default settings is added to the list of your agency
configurations.
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Adding an Interview Room to the Central List
Adding an Interview Room to the Central List
Note: These instructions correspond to step 4 on the recommended workflow
(page 13).
With Evidence Library 4 Web (EL4 Web), you add your interview rooms to a central list of all
agency 4RE DVRs, All Vehicles. The All Vehicles list contains settings identifying each 4RE
that records video evidence for your agency, whether in a vehicle or an interview room. You use
the Create New Vehicle dialog box to add your interview rooms to the All Vehicles list.
Tip: WatchGuard recommends that you name your interview rooms using
identifiers that are obviously interview rooms, for example, Room B or Interview
214. This distinguishes them from the vehicle identifiers on the All Vehicles list.
To add an interview room to the All Vehicles list:
1. Click All Vehicles in the left pane of the 4RE Management Editor dialog box.
The All Vehicles list appears.
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Configuring the 4RE DVR
2. Click New.
The Create New Vehicle dialog box opens.
3. Enter the interview room ID in the Vehicle ID field and verify that None is selected in the
radar field.
Tip: Name your interview room using a unique identifier that is
obviously an interview room, for example, Room B or Interview 214. This
distinguishes it from the vehicle identifiers on the All Vehicles list.
4. Select the None or Wired option from the Network Connection Type drop-down list.
5. If this room's video will be live-streamed to Watch Commander, in the Server Address field,
enter the IP address or machine name of the Watch Commander server; in the Control Port
field, enter the control port number if different than the default.
Important! The default port number 25820 will be the control port in
most cases. Do not change the port number without consulting your
WatchGuard representative.
6. Choose whether the 4RE should alert the investigator monitoring it that its video is being livestreamed, using an icon on the display screen or a beep.
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Assigning User Groups to the Configuration
7. Select the interview room configuration that this 4RE will be assigned to, then choose whether
the configuration should automatically deploy to the 4RE DVR each time the configuration is
updated.
Note: For instructions how to assign an interview room to a
configuration at a time other than when you add the room to the All
Vehicles list, see the Managing Devices section of the Evidence Library 4
Web User Guide.
8. Verify that the Enable DHCP client checkbox is clear.
9. Click Create.
The interview room is added to the All Vehicles list.
10. Click Apply on the bottom of the 4RE Management Editor dialog box.
Assigning User Groups to the Configuration
Note: These instructions correspond to step 5 on the recommended workflow
(page 13).
In Evidence Library 4 Web (EL4 Web), users are assigned to a configuration through user
groups. User groups are set up by your system administrator according to your agency's
network security protocols in conjunction with the features in Evidence Library Administrator
(EL Administrator) Security Management.
Tip: WatchGuard recommends that your system administrator set up one or
more unique user groups for personnel who use the interview rooms and view
live streams from the 4RE DVR.
You assign user groups to the interview room configuration on the Assigned Enrollments
working pane.
To assign a user group to a configuration:
1. On the 4RE Management Editor dialog box, select the 4RE configuration you want to assign
a user group to, then click the plus sign (+) next to the configuration name.
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