Walker Ameriphone VCO Operating Instructions Manual

©AMERIPHONE products are manufactured by Walker, a Division of Plantronics, Inc.
12082 Western Avenue, Garden Grove, CA 92841
[phone] VOICE • [phone] TTY/TDD • [phone] FAX
email: [e-mail] website: www.ameriphone.com

®

Operating Instr uctions

©AMERIPHONE® VCO 5280-2861 A 6/03

∆

M06597

®

VCO

VCO

The “Read and Talk” Telephone

ENGLISH

FRANÇAIS

ESPAÑOL

Contents

Important Safety Instructions...............................................................................................................1

Introducing the VCO .........................................................................................................................4

Warranty Service ..............................................................................................................................4

Sales Receipt ....................................................................................................................................4

Help from Ameriphone.......................................................................................................................4

Package Checklist .............................................................................................................................5

Features ..........................................................................................................................................6

Setting up Your VCO..........................................................................................................................7

Installing the Backup Batteries.............................................................................................................7

Connecting for Desk or Wall Mount ...................................................................................................7

Desktop Use..................................................................................................................................7

Wall Mount ...................................................................................................................................8

Using Your VCO .............................................................................................................................10

Incoming Voice Volume ...................................................................................................................10

Incoming Voice Tone .......................................................................................................................10

Ringer Volume ................................................................................................................................11

Hold ..............................................................................................................................................11

Last Number Redial .........................................................................................................................11

Flash..............................................................................................................................................12

Special Features ............................................................................................................................13

Unanswered Call Indicator .............................................................................................................13

Programming the Relay Service Number ............................................................................................13

Programming Emergency Calling Message.........................................................................................14

Making Emergency Calls and Sending Emergency Message................................................................15

Programming the Memory Buttons.....................................................................................................16

Making and Answering VCO Calls ...................................................................................................17

Communicating in Text Telephone (TTY/TDD) Mode.............................................................................22

Using Auto Answering Machine........................................................................................................23

Using an External Voice Answering Machine......................................................................................25

Direct Audio Output.........................................................................................................................26

Connecting to the LVD ......................................................................................................................27

Connecting to the Q-90 Printer .........................................................................................................27

Connecting to the LVD and the Q-90 Printer .......................................................................................28

Troubleshooting Chart .....................................................................................................................29

FCC Statement ................................................................................................................................29

Warranty........................................................................................................................................34

Specifications..................................................................................................................................36

1

Important Safety
Instructions

When using your telephone
equipment, basic safety precautions
should always be followed to
reduce the risk of fire, electric
shock and persons including the
following:

1.Read and understand all
instructions.

2.Follow all warnings and
instructions marked on the
telephone.

3.Do not use this telephone
near a bathtub, wash basin,
kitchen sink or laundry tub, in
a wet basement, near a
swimming pool or anywhere
else there is water.

4.Avoid using a telephone
(other than a cordless type)
during a storm. There may be
a remote risk of electrical
shock from lightning.

5.Do not use the telephone to
report a gas leak in the
vicinity of the leak.

6.Unplug this telephone from
the wall outlets before
cleaning. Do not use liquid
cleaners or aerosol cleaners
on the telephone. Use a damp
cloth for cleaning.

7.Place this telephone on a
stable surface. Serious damage
and/or injury may result if the
telephone falls.

8.Do not cover the slots and
openings on this telephone.
This telephone should never
be placed near or over a
radiator or heat register. This
telephone should not be
placed in a built-in installation
unless proper ventilation is
provided.

9.Operate this telephone using
the electrical voltage as
stated on the base unit or the
owner’s manual. If you are
not sure of the voltage in your
home, consult your dealer or
local power company.

10. Do not place anything on
the power cord. Install the
telephone where no one will
step or trip on the cord.

11. Do not overload wall outlets
or extension cords as this
can increase the risk of fire or
electrical shock.

12. Never push any objects
through the slots in the
telephone. They can touch
dangerous voltage points or
short out parts that could
result in a risk of fire or
electrical shock. Never spill
liquid of any kind on the
telephone.

13. To reduce the risk of electrical
shock, do not take this phone

2

Important Safety
Instructions

apart. Opening or removing
covers may expose you to
dangerous voltages or other
risks. Incorrect reassembly
can cause electric shock when
the appliance is subsequently
used.

14. Unplug this product from the
wall outlets and refer
servicing to the manufacturer
under the following conditions:

A. When the power supply

cord or plug is frayed or
damaged.

B. If liquid has been spilled

into the product.

C. If the telephone has been

exposed to rain or water.

D. If the telephone does not

operate normally by
following the operating
instructions. Adjust only
those controls that are
covered by the operating
instructions. Improper
adjustment may require
extensive work by a
qualified technician to
restore the telephone to
normal operation.

E. If the telephone has been

dropped or the case has
been damaged.

F. If the telephone exhibits a

distinct change in performance.

15. Never install telephone
wiring during a lightning
storm.

16. Never install telephone
jacks in wet locations
unless the jack is specifically
designed for wet locations.

17. Never touch uninsulated
telephone wires or terminals
unless the telephone line
has been disconnected at
the network interface.

18. Use caution when installing
or modifying telephone lines.

19. Use only the power cord
and batteries indicated in
this manual. Do not dispose
of batteries in a fire. They
may explode. Check with
local codes for possible
special disposal instructions.

ADDITIONAL SAFETY NOTES
FOR CANADIAN USERS

The following items are included
as part of the CS-03 Requirements.
The standard connecting
arrangement for the equipment is
CA11A. This product meets the
applicable Industry Canada
technical specifications.

NOTICE: The Canadian
Department of Communications

3

Important Safety
Instructions

label identifies certified equipment.
This certification means that the
equipment meets certain
telecommunications network
protective operational and safety
requirements. The Department
does not guarantee that the
equipment will operate to the
user’s satisfaction. Before installing
this equipment, users should
ensure that it is permissible to be
connected to the facilities of the
local telecommunications company.
The equipment must also be
installed using an acceptable
method of connection. In some
cases, the company’s inside
wiring associated with a single
line individual service may be
extended by means of a certified
connector assembly (telephone
extension cord). The customer
should be aware that compliance
with the above conditions may not
prevent degradation of service in
some situations. Repairs to certified
equipment should be made by an
authorized Canadian maintenance
facility designated by the supplier.
Any repairs or alterations made
by the user to this equipment, or
equipment malfunctions, may give
the telecommunications company

cause to request the user disconnect
the equipment.

Users should ensure for their own
protection that the electrical
ground connections of the power
utility, telephone lines and internal
metallic water pipe system, if
present, are connected together.
This precaution may be particularly
important in rural areas.

CAUTION: Users should not
attempt to make such connections
themselves, but should contact the
appropriate electric inspection
authority, or electrician, as
appropriate. The Ringer Equivalent
Number is an indication of the
maximum number of terminals
allowed to be connected to a
telephone interface. The
termination on an interface may
consist of any combination of
devices subject only to the
requirement that the sum of the
Ringer Equivalent Number of all
the devices not exceed five.

SAVE THESE INSTRUCTIONS

Help from Ameriphone

For help with using your VCO, call
our Customer Service Depar tment
at 800-874-3005

Please make sure your VCO
package includes the items
shown in Figure 1.

4

Introducing the VCO

Thank you for selecting the
VCO Voice Carry Over
amplified telephone from
Ameriphone. These Operating
Instructions and the associated
Quick Operating Guide provide
you with the information you
need to use your VCO effectively
and safely. Read this manual
thoroughly before using your
telephone. Keep the manual near
the telephone for easy reference.

Warranty Ser vice

Your telephone is designed to
provide years of quality service.
But, should the phone malfunction
and the Trouble-shooting Chart
on page 20 not resolve the
problem, follow the Warranty
procedure on page 22.

Sales Receipt

Be sure to save your sales receipt
as proof of purchase date should
you need warranty service.

5

Package Checklist

DIALOGUE

VCO

M1

a. a. a. a. a.

POWER

RELAY REL MGS SPACEAUTO ANS

SIGNAL

M2 M3 M4 M5

SELECT MEMORY b

X

HOLD PROG

LO

HI

FLASH REDIAL

TONE

VOL

AMPLIFY

A
B
C

G
H

I

T
U
V

W

X
Y

P
R
S

J

K

L

M
N
O

D
E
F

Q Z

! $ () =

"

/ ' + -

, .

?

: ;

b. b. b. b. b.

OPERATING

INSTRUCTIONS

AND

QUICK GUIDE

VCO

Handset

Base Unit

Telephone Line Cords

Handset
Coil Cord

Operating Guides

Figure 1 - Package Checklist

Mounting Bracket

AC Adapter

6

Features on the VCO

RINGER volume switch
AUDIO OUTPUT jack

A/C adapter and phone
line connection

TONE/PULSE switch

RELAY button
RELAY MESSAGE button

AUTO ANSWER button

LCD display screen
Signal indicator light

MEMORY button

MEMORY B button
SELECT button
EMERGENCY button

REDIAL button
FLASH button

VOL volume slider

RING flasher
AMPLIFY button
AMPLIFY indicator

PROG program button

AUDIO

OUTPUT

RINGER

Off Lo Hi

DIAL

T P

DIALOGUE

VCO

M1

a. a. a. a. a.

POWER

RELAY REL MGS SPACEAUTO ANS

SIGNAL

M2 M3 M4 M5

SELECT MEMORY b

X

HOLD PROG

LO

HI

FLASH REDIAL

TONE

VOL

AMPLIFY

A
B
C

G
H

I

T
U
V

W

X
Y

P
R
S

J
K

L

M
N
O

D

E
F

Q Z

! $ () =

"

/ ' + -

, .

?

: ;

b. b. b. b. b.

TONE

slider

HOLD

button

Figure 2 - Base Unit Controls

AC Power indicator

MANUAL
AUTO

Insert 4 AA
batteries
here

Press in
here with a
tip of a pen
to open
battery
compartment

7

Setting up Your VCO

There are three steps involved in
setting up your VCO.

• Insert four AA rechargeable
NiCad batteries for back-up in
case of AC power outage.

• Decide if you want the phone
to sit on a desk or hang on the
wall.

• Connect the telephone
components.

Installing the Backup Batteries

If there is a power outage, the
VCO will operate for 4 - 8 hours
with four AA rechargeable NiCad
batteries (not included). If the
phone is not in use, the batteries
will stay charged for several months.

To Install New Batteries:

1.Slide open the batter y
compartment cover on the
bottom of the telephone
(Figure 3). You may need to
press the tip of a pen into the
opening under the battery
door or with the tip of a pen.

2.Install four fresh AA
rechargeable NiCad
batteries. Be sure to match
the battery polarity as
imprinted on the base of the
compartment. (The “+” and
“ ” symbols).

Connecting for Desk or Wall Mount

Set the dial mode switch to T
(tone) if you have touch tone
service. Set the switch to

P (pulse)

if you have rotary dialing.

Desktop Use:

1.Connect the telephone line
cord and the handset cord to
the telephone as shown in
Figure 4.

2.Plug the AC adapter into an
electric outlet and into the
telephone as shown in Figure 4.

Figure 3 - Accessing the Batteries

3.Lift the handset and listen for a
dial tone.
The phone is ready to use.

For Wall Mounting

1.Slide the handset hook out of

the base as shown in Figure
6 and reverse its position so
that the hook points up and
will hold the handset when
you hang up.

8

Setting up Your VCO

2.Insert the tabs of the phone
base into the slots in the
lower position of the base as
shown in Figure 7. Push the
mounting bracket in and
down firmly until it snaps into
place.

3. Locate a desired wall phone

jack near an AC outlet and
hold phone upright.

4.Plug the short phone line
cord into the wall outlet as
shown in Figure 8.

M

1

M

2

M

5

M

6

M

7

M

8

M

9

M

1

0

M

1

1

M

3

M

4

Line Cord

AC Adapter

Handset
(Curly)
Cord

Figure 5 - Reversing the Hook

M

AN

UAL

AUTO

Figure 6 - Mounting Bracket

for Wall Mounting

Figure 8 - Wall mounting installation

M

A

N

U

A

L

A

U

T

O

Figure 4 - Connecting the Components

9

Setting up Your VCO

5. Angle the phone downward
to feel for the LOWER
protruding nail head. Insert
the WALL JACK'S nail head
into the LOWER part of the
phone's mounting bracket.

6. Once the lower nail head
has been inserted, insert the

UPPER nail head into the
phone's bracket and slide
the phone down until it is
firmly in place on the wall.

7. Once firmly in place, attach
the short line cord to the
phone, the AC adapter to
the phone and attach the
phone's handset.

8. Plug the AC adapter into the
AC wall outlet. Lift the
handset and listen for a dial

tone. The phone is now

ready to use.

F

R
A
N

Ç

A

I

S