Wacom Co EKR100 1 Users manual

ExpressKey™ Remote

EKR-100
INF-A091

Supplied accessories

EN FR ES

ExpressKey Remote

Micro USB
cable

Wireless
receiver

PT-BR

1

Getting to know your
ExpressKey Remote

1. ExpressKey

2. Touch Ring

3. Mode button

2

4. Mode LED

5. Micro USB port
(For charging battery)

2

3

4

1

1

5

6. Power Slide button

7. Battery status LED
Low battery : fl ashing red
Charging : solid amber
Fully charged : off

8. Status LED
Pairing mode : fl ashing
blue
Connected/Sleep : off

7

EN FR ES

PT-BR

6

8

3

Insert the wireless receiver into the device’s USB port

See ExpressKey Remote Help topics for details.

4

Software Installation

1. Connect to the Internet.

2. Windows 8, Windows 7 and Mac OS X:

Download the Wacom driver from Wacom’s website, and install it on your computer.
Follow the on-screen instructions.

The Wacom driver is required in order to use all the functionality of the product. Wacom

recommends always using up to date drivers and software.

EN FR ES

PT-BR

5

Using the ExpressKey Remote

1. To start using the ExpressKey Remote, slide the Power Slide button to the left.

The ExpressKey Remote goes into Sleep mode if not used for a certain

length of time. To wake it up, slide the Power Slide button and release.

The ExpressKey Remote is already paired with the wireless receiver.

If it is not paired, slide and hold the Power Slide button for 5 seconds.
When the Status LED fl ashes blue, the pairing process is fi nished and the

6

LED is turned off automatically.

Slide the Power Slide

button to the left

2. The ExpressKey Remote buttons have defaults for popular software applications. Button assignments

can be changed in the control panel. See ExpressKey Remote Help topics for details.

Charging the ExpressKey Remote

1. Recharge using micro USB cable plugged into the device’s USB port.

For further information, see ExpressKey Remote Help topics.

EN FR ES

PT-BR

7

Support options

For USA, Canada, Central, and South America

Visit our web site at http://us.wacom.com/en/support
Call the Wacom Customer Support Center. Available in English and Spanish, from 7:30 am to 5:00 pm
Monday through Friday (Pacifi c Time) at 1-855-MY-WACOM (1-855-699-2266) toll-free from the US and
Canada.

8

For Europe

Technical Support is available from Monday - Friday 9:00 to 18:00 (Central European Time).
Contact form: http://www.wacom.eu/contact

For Asia Pacifi c

Visit our web site at http://www.wacom.asia/customer-care

EN FR ES

PT-BR

9

Precautions

Warning

Parts of the product can present a choking hazard. Keep away from children. Small parts may accidentally
be swallowed.
Do not put the product close to fi re or use in high temperature conditions.
Do not place on slanted areas, unstable areas, or areas where vibration is present. Physical damage or
personal injury may result if this product falls from an unsuitable surface.
This product has parts made of metal. If you show symptoms of metallic allergy during use, stop using the
product, and consult a doctor immediately.

10

Be sure to dispose of this product properly, and to manage the disposal in accordance with your local
ordinances and laws.

Usage notes

Avoid damaging the cables. Do not place heavy objects on them, repeatedly bend them sharply, or apply
heavy stress to the cable connectors. Torn or otherwise damaged cables may increase the risk of product
malfunction, electrical shock, or fi re. If they are damaged, stop using the product and contact your local
distributor or the Wacom customer support center for your region.
Do not expose this product to water or other liquids.
Do not insert foreign material into the USB plug end or any other opening of this product. If a metal object

EN FR ES

PT-BR

11

or foreign material is inserted into the USB plug or other opening of this product, it may cause the product
to malfunction or burn out, or cause electrical shock.
Do not use any organic solvent (e.g. alcohol) or even mild detergent to clean the product and the pen. Use of
these cleaners can damage the product. Damage of this kind is not covered by the manufacturer’s warranty.
Do not use or store this product under the following conditions:

• Places where temperature changes are severe or exceed specifi cations (e.g. outdoors or inside a vehicle).

• Dusty areas.
Refrain from using this product during thunder or electrical storms. If it is being charged, stop the
charging. Such use may cause product malfunction, fi re, or electrical shock.

12

Please recycle batteries in accordance with the manufacturer recommendation, following all local laws
and regulations.
Wacom makes no warranty with respect to any damage or loss of data from the use of this product.
To avoid possible damage or malfunction, do not apply excessive force to the button of this product.
Do not drop this product or use it to strike any object. It might cause damage to it.
Please do not disassemble or modify as it can lead to breakage.
Charge the product. To charge the product, use only the attached USB cable.
Unplug the USB cable if any of the following conditions exist:

• The USB cable has become frayed or damaged.

EN FR ES

PT-BR

13

• The USB cable is exposed to rain, liquid, or excessive moisture.

• You suspect the USB cable needs service or repair.
Do not place heavy articles on the product and the cables, repeatedly bend the cables sharply, or apply
heavy stress to the cable connectors; this may damage the unit or cabling.

Product Specifi cation

Dimensions (W x H x D): 135 x 52 x 10mm, 1.3 x 2.0 x 0.4 inch
Weight: 110 g approx, 3.8 oz
Transmission type: 2.4GHz RF

14

Battery type: Rechargeable Li-ion battery
Charging time: 2 hour to 80% capacity
Continuous operation time: 160 hours (Condition: Key pressed every 30 seconds)

LIMITED WARRANTY (U.S.A. AND CANADA)

Wacom warrants the product, to the original consumer purchaser, except for the Software and
consumable items to be free from defects in materials and workmanship under normal use and service
for a period of one (1) year, from the date of original retail purchase, as evidenced by a copy of the receipt
and registration with Wacom within 30 days of purchase.

EN FR ES

PT-BR

15

The Software is licensed “as is.” Wacom makes no warranty with respect to its quality or performance.
Wacom cannot guarantee you uninterrupted service or the correction of any errors.
Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should
contact Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise
Authorization) number and instructions for shipping the product to a service location designated by
Wacom. You should send the product, shipping charges prepaid, to the designated service location,
accompanied by the return authorization number, your name, address and telephone number, proof
of purchase date, and a description of the defect. Wacom will pay for return shipping by United Parcel
Service or by an equivalent service as chosen by Wacom. Wacom’s sole obligation and entire liability

16

under this warranty shall be, at Wacom’s option, either the repair or replacement of the defective product
or parts thereof of which Wacom is notifi ed during the Warranty Period; provided, however, that you are
responsible for (i) the cost of transportation of the product to the designated service location and (ii) any
loss or damage to the product resulting from such transportation.
Wacom shall have no responsibility to repair or replace the product if the failure of the product has
resulted from accident, abuse, misuse, negligence, or unauthorized modifi cation or repair, or if it has been
handled or stored other than in accordance with Wacom’s storage instructions.
Any descriptions, drawings, specifi cations, samples, models, bulletins, or similar material, used in
connection with the sale of the product, shall not be construed as an express warranty that the product
will conform or comply with your requirements.

EN FR ES

PT-BR

17

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES
MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY
WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR
IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH
INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY
ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION
OF WACOM’S EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG

18

AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION,
OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR
INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR
INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to
you or any party shall not exceed the purchase price you paid, regardless of the form of any claim.

EN FR ES

PT-BR

19

This Limited Warranty is governed by the laws of the United States of America and the state of Washington.
This Limited Warranty is valid for and only applies to products purchased and used inside the United
States (and its territories or possessions) or Canada.
WARRANTY SERVICE
To obtain Warranty service within the U.S. or Canada contact:
Wacom Customer Care Center
Phone: [phone]
Email Inquiry form: www.wacom.com
To obtain Warranty service within Central America, South America or the Caribbean contact your local
dealer or distributor.

20

Wacom Customer Care Center
Spanish: http://www.wacom.com/sp/productsupport/email.cfm
Portuguese: http://www.wacom.com/pr/productsupport/email.cfm
Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason,
please contact in writing:
Wacom Technology Corporation
1311 SE Cardinal Court
Vancouver, Washington 98683
U.S.A.

EN FR ES

PT-BR

21

LIMITED HARDWARE WARRANTY (ASIA PACIFIC REGION)

Wacom Co., Ltd. warrants the Wacom products (“Wacom Product(s)”) hardware, to the original consumer
purchaser, to be free from defects in materials and workmanship under normal use and service for a
period of one (1) year, from the date of original retail purchase (“Warranty Period”), as evidenced by a
copy of the receipt (proof of purchase).
If you have purchased a Wacom Product that includes a rechargeable battery, Wacom warrants the
battery, to the original consumer purchaser, to be free from defects in materials and workmanship for a
period of one (1) year from the date of original retail purchase of the Wacom Product with that battery.
As with all batteries, the maximum capacity of the battery included in the Wacom Product will decrease

22

with time and/or use. This battery warranty does not cover changes in battery capacity except if they are
caused by defects in materials or workmanship or the battery capacity drops to less than 50% of the
original capacity. To determine whether your battery has had a warranted failure, you may be required
to run a Wacom diagnostic test. This Limited Warranty does not cover any battery if (i) the battery has
been charged by a battery charger not specifi ed or approved by Wacom for charging the battery; (ii) the
battery has been discharged excessively and the internal protection circuit has been activated, (iii) any
of the seals on the battery are broken or show evidence of tampering; or (iv) the battery has been used
in equipment other than the Wacom Product for which it is specifi ed. Battery life is not warranted and
will vary depending on product confi guration and usage, including but not limited to product model,
applications running, power management settings, and product features.

EN FR ES

PT-BR

23

IMPORTANT: The batteries in Wacom products are not consumer replaceable. You must return the
Wacom Product to Wacom or an authorized service center for any battery replacement, whether covered
by the warranty or not.
Wacom makes no warranty for consumable items such as pen cartridges, tablet surface sheet and nibs.
Upon discovery of a defect in the Wacom Product, except in the Software, within the Warranty Period, the
warranty holder must contact the original place of purchase to obtain instructions for returning the Wacom
Product for repair or replacement. Wacom and its partners are not obligated to reimburse unauthorized
prepaid shipment. The warranty holder is under no obligation to pay for shipment charges between the
original place of purchase and the place of repair or replacement.

24

IMPORTANT: YOU MUST BACK UP ALL YOUR DATA AND DIGITAL MATERIALS BEFORE RETURNING
YOUR CINTIQ COMPANION 2 TO WACOM FOR ANY REASON.
TO PROTECT YOUR PRIVACY AND PERSONAL INFORMATION, WACOM WILL ERASE ALL DATA AND
INSTALL A FRESH OPERATING SYSTEM IMAGE ON EVERY CINTIQ COMPANION 2 RETURNED TO
WACOM, BEFORE REPLACING THE BATTERY OR DOING ANY WARRANTY OR OTHER REPAIR WORK.
Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the
repair or replacement of the defective Wacom Product or parts thereof of which Wacom is notifi ed during
the Warranty Period. Wacom shall have no responsibility to repair or replace the Wacom Product if the
failure of the Wacom Product has resulted from force majeure including but not limited to fi re, natural
disasters, accident, and act of god; intentional or accidental abuse, misuse, negligence, unauthorized

EN FR ES

PT-BR

25

modifi cation or repair, usage of this Wacom Product in a fashion other than as explained in the users’
guide, or if the Wacom Product has been handled or stored other than in accordance with Wacom’s
storage instructions.
Any descriptions, drawings, specifi cations, samples, models, bulletins, or similar material, used in
connection with the sale of the Wacom Product, shall not be construed as an express warranty that the
Wacom Product will conform or comply with your requirements.
EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES
MADE BY WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY
WACOM, ITS DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY
OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY

26

SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. WACOM LIMITS
THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S
EXPRESS WARRANTY.
SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION,
OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR
INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS

EN FR ES

PT-BR

27

INTERRUPTION, LOSS OF BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF
OR INABILITY TO USE SUCH PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU. In the event that any of the above limitations are held unenforceable, Wacom’s liability
for any damages to you or any party shall not exceed the purchase price you paid, regardless of the form
of any claim.
This Limited Warranty is valid for and only applies to Wacom Products purchased and used inside the
countries and territories of Asia Pacifi c excluding Japan, the People’s Republic of China, and countries
in the Middle East. This Limited Warranty is a statement of the current warranty policy of the Asia

28