Obtaining Technical Support .....................................................36
4
Checking Packed Components
DTI-520
In your package you will find the following items:
AC Adaptor and Cable
DTI-520 main unit
Pen with Pen Stand
USB Cable and RS-232C Cable*
User's Guide
Wacom Tablet CD
Contains the driver software.
(Windows/Macintosh)
Some package configurations includ an additional CD containing bundled software applications.
Please retain the package box for use when storing or shipping DTI-520.
VGA Cable*
*
For DTI-520 only. Do not use with other devices.
5
Connect DTI-520 to a computer
Connect DTI-520 to a computer as adisplay.
CAUTION
Do not use any cable that did not come with DTI-520; use of an improper cable
■
may damage DTI-520.
Make sure your graphics card has a VGA connector. The use of an improper
■
video card may damage DTI-520.
Do not connect or disconnect the video or power cable while DTI-520 or your
■
computer are turned on; this can damage the LCD display or computer video card.
Never connect or disconnect the video cable or power cable while your computer or
■
DTI-520 is powered on. This can damage the LCD display or video card.
Turn off your computer. The cover in the rear of DTI-520 is made to slide in the
1.
direction of "▶", and is removed.
Connect the VGA cable between DTI-520 and your computer.
2.
Connect the AC adaptor to DTI-520.
3.
Connect the AC adaptor power cable and plug the adaptor into an AC outlet.
4.
Be sure to connect an earth cable.
Turn on the power switch of DTI-520. The power lamp will light blue, and then
5.
turns orange.
Turn on your computer to start your operating system.
6.
The maximum resolution of DTI-520 is 1024 x 768, True Color . As necessary,
7.
configure the monitor control panel settings for the proper size and color resolution.
The number of colors is constrained by the performance of your computer or
graphics card. Refer to the documentation of the manufacturer for details.
If you want to fine-tune the display, please refer to Adjusting the LCD Monitor on
page 22 for more information.
To install the Wacom tablet software, turn off your computer and connect the USB
8.
cable or serial data cable.
Fix cables to a cable guides. Shut the connector cover is and take out the cables from
9.
the hole of the cover.
Install tablet software. Refer to
10.
Macintosh on
page 8
.
Tablet Software Installation for Windows and
6
2
RS-232C connector
Rear Panel of your computer
Connect one cable only.
VGA cable
Video card
To serial port
To USB port
Ground
to AC outlet
USB connector
DC input
DVI-I connector
Cable guides
7
Tablet Driver Installation
Before you install the tablet software of DTI-520, you need to connect the USB cable
or the serial data cable (Windows only) of DTI-520 to your computer. After connecting
it, you turn on DTI-520 and your computer.
Windows:
First turn on the DTI-520. Then turn your computer on and login, allowing the
1.
operating system to fully load. The DTI-520 will automatically register as a
USB device.
Windows 98SE: The ADD NEW H ARDWARE WIZARD will display.
Follow the prompts, selecting the default options. If prompted to install
drivers for t h e U S B H u m a n Interface Device, i n s e r t t h e Windows
98SE C D , clic k O K , an d e n ter th e l ocatio n o f the Windows C A B
files (e.g., D:\WIN98). Note that the files may be located on your hard disk in
the C:\WINDOWS\OPTIONS\CABS folder.
In s ert the DTI-520 ta b l e t d r i v e r C D into the CD-ROM d r i v e . Th e
2.
DTI-520 menu s h o u l d a u t o matically display. If the menu does not
disp l a y, d o u b l e-cli c k on th e I NSTAL L ic o n (loca t e d on t h e CD).
Click on t he I NSTALL PEN TAB LET but ton and foll ow the prompts
to install the driver software.
Macintosh:
First turn on the DTI-520. Then turn on your computer and allow the operating
1.
system to fully load. The DTI-520 will automatically register as a USB device.
Disable any virus protection programs and close all open applications before
installing the software.
Insert the DTI-520 tablet driver CD into your computerʼs CD-ROM drive.
2.
Double-click on the INSTALL icon located on the CD. Click on the INSTALL
PEN TABLET button and follow the prompts to install the driver software.
After the software installation has been completed, make sure you can use
3.
your pen on the DTI-520 display to move the screen cursor.
Be sure to check the Read Me file for late-breaking news. If you have trouble
installing the DTI-520, see the Troubleshooting section beginning on page 27 of
this manual.
Next Steps:
Be sure to adjust the tablet calibration to precisely align the screen cursor position with the
location of the pen tip. Refer to
Using the DTI-520, proceed to
The Pen.
8
Calibrating the DTI-520
Customizing The DTI-520 - The Basics
on page 14. To learn more about
and to
Using
Uninstalling The DTI-520
Follow the appropriate procedure below to remove the DTI-520 Interactive Pen Display
and software from your system.
Important
Windows XP:
Click START. In the start menu, select CONTROL PANEL. Then select ADD
1.
OR REMOVE PROGRAMS.
In the ADD OR REMOVE PROGRAMS window, choose the pen display tablet
2.
option and click on the CHANGE/REMOVE button. Follow the prompts to
remove the software driver.
When the pen tablet driver has been removed, shut down your system, power
3.
off your computer, and turn off the DTI-520. When your computer and the
DTI-520 are off, disconnect the DTI-520 from your computer.
Windows 98SE, Me, or 2000:
Click the Windows START button. Then choose SETTINGS and CONTROL
1.
PANEL.
In the CONTROL PANEL window, double-click on the ADD/REMOVE
2.
PROGRAMS icon. In the dialog box that appears, choose the pen display tablet
option.
When you remove the Wacom tablet driver software from your
system, any other Wacom tablet connected to your computer
will no longer operate with full Wacom tablet functionality.
Click on the ADD/REMOVE... button and follow the prompts to remove the
3.
software driver.
When the pen tablet driver has been removed, shut down your system, power
4.
off your computer, and turn off the DTI-520. When your computer and the
DTI-520 are off, disconnect the DTI-520 from your computer.
Macintosh OS X, v10.2.6 or greater:
From the FINDER, choose APPLICATIONS from the GO menu and open the
1.
tablet folder.
Double-click on the REMOVE TABLET icon and select the REMOVE
2.
TABLET SOFTWARE button.
After the removal is completed, click OK.
3.
Shut down your computer and turn off the DTI-520. When your computer and
4.
the DTI-520 are off, disconnect the DTI-520 from your computer.
9
Customizing The DTI-520 – The Basics
The Wacom Tablet Control Panel makes it easy to customize your Interactive Pen
Display and the pen.
Opening the Wacom Tablet Control Panel
To open the control panel, use the DTI-520 pen on the pen display tablet:
Windows:
PROGRAMS. (For versions other than Windows XP, choose the
PROGRAMS group.)Then select WACOM TABLET and choose the
WACOM TABLET option.
Macintosh:
Apple menu, or from the APPLICATIONS folder. Then double-click on
the WACOM TABLET icon.
If more than one pen display tablet is installed on your system, the
Note
Click on the Windows START button and choose ALL
Open SYSTEM PREFERENCES from either the Dock, the
control panel will change the settings for the tablet that was last
used before opening the control panel.
10
Control Panel Basics
Open the Tablet control panel to begin customizing your product. Experiment with
different settings to find what works best for you. Any changes you make will take effect
immediately, but you can always click DEFAULT to return to the factory settings.
Additionally, your keyboard tab and arrow keys can be used to navigate the control
panel.
Customizing The Pen
Enables the eraser function
for a pen with an eraser.
Uncheck this box if your pen
does not have an eraser.
Customizes the amount of
pressure needed to erase
with the eraser.See page
13.
Customizes the amount of
pressure needed to click
or draw with the pen.See
page 12.
When checked, an
audible “click” sound will
be heard whenever a pen
click occurs and your
computer speakers are
turned on.
If more than one pen display tablet is installed on your system, the control panel
will change the settings for the tablet that was last used before opening the control
panel.
Selects the side switch button functions for pens
equipped with a side switch. See page 12.
Displays information
about the control
panel and driver.
Closes the
control panel.
Adjusts the size
of the doubleclick area.
See page 20.
Returns the
PEN tab settings
to their factory
defaults.
Software driver version.
Depending on the pen that came with your product configuration, there
Note
may be more options displayed on the control panel than are actually
present on the pen. When customizing your pen, choose those options
that match the buttons on the pen you are working with.
11
Customizing DTI-520 – The Basics
Control Panel Details
Pen Tip Feel & Eraser Feel
Move the Tip or Eraser Feel slider to adjust the sensitivity of the pen tip or eraser.
To create broad brush strokes or to click with a light touch, use a soft tip setting.
For maximum control while drawing thin lines, use a firmer setting.
Side switch
The pen side switches and Cordless Mouse buttons each have a pull-down menu
that allow you to choose the function that will be performed when the button is
pressed. The following list describes the available functions. Some options,
however, are not available for all buttons.
Left-Click
•
this option simulates a left mouse button click.
Right-Click
•
this simulates a right mouse button click.
Middle-Click
•
simulates a middle mouse button click.
Left Double-Click
•
simulates a left mouse button double-click. For easier double-clicking, use this
function instead of tapping twice with your pen.
Left Click-Lock
•
initiate click lock. Press the button again to release click lock. Click lock is
useful for dragging objects or selecting blocks of text.
the define keystroke dialog box, where you can enter a keystroke or keystroke
sequence to play back. Keystroke combinations can include letters, numbers,
function keys (such as F3) and modifier keys
for Windows, or SHIFT, OPTION, COMMAND, and CTONTROLl for Macintosh).
simulates holding down the left mouse button. Press the tool button once to
Keystroke
•
enables you to simulate a series of keystrokes. Selecting this option displays
(Windows),
(Windows & Macintosh)
(Windows & Macintosh)
(Windows),
(Windows),
(Macintosh)
Click
Click-Lock
Double-Click
(Macintosh)
(such as SHIFT, ALT, or CTRL
(Macintosh)
12
Pressure Hold
•
sets the button so that, when pressed, the pressure is locked at the current
pressure level until the button is released. For example, you can paint with
pressuresensitivity until you reach the bush size that you like.
Mode Toggle
•
toggles between Pen Mode and Mouse Mode.
Ink Toggle
•
lets you use your pen to toggle the Ink Anywhere function of Inkwell on and off.
Note that Ink must be turned on for this button function to work.
Erase
•
works like the eraser on a pencil in graphic applications that support the Erase
function.
MODIFIER
•
Enables you to assign modifier key(s) (such as SHIFT or CTRL). Many
applications use modifier keys to constrain the size or placement of objects.
Selecting this option displays the DEFINE MODIFIER dialog box where you
can assign one or more modifier key functions.
Select the CLICK box plus one or
more modifier key options if you
want a mouse click to happen
whenever you press the tool
button.
Macintosh:
options will be SHIFT, CONTROL,
OPTION, COMMAND, and
CLICK.
(pen and Macintosh OS X )
The available
13
Customizing DTI-520 – The Basics
Calibrating the DTI-520
You will need to calibrate the pen display tablet in order to align the screen cursor
position with the position of the pen on the display screen. This is required to
adjust for parallax caused by the display screen cover glass. Set the DTI-520 in
its working position, then follow the procedure below.
From the WACOM TABLET Control Panel, select the CALIBRATION tab.
1.
If you are working with multiple monitors, select the Monitor that
corresponds to the tablet's LCD display. (Only monitors that are set to one of
the resolutions supported by the DTI-520 will appear in the list.)
Click on the CALIBTRATE... button to display the monitor calibration screen.
2.
Cross-hairs
Adjustment pattern
for phase and pitch.
See
Adjusting Pitch
and Phase (VGA
on page 26 for
Only)
details.
14
Hold the pen as you normally do, and use the pen tip to click on the cross-
3.
hairs in the upper-left corner.
Then click on the cross-hairs that are displayed in the lower-right corner. (For
4.
Windows systems, you will need to click APPLY or OK for the changes to take
effect.)
Test the alignment and click OK to accept the calibration. Click TRY AGAIN
5.
to recalibrate.
Be sure to read the directions in the calibration screen for detailed instructions
and additional options. The calibration setting applies to all applications.
If more than one pen display tablet is installed on your system, the
Note
control panel will change the settings for the tablet that was last used
before opening the control panel.
To calibrate two pen display tablets, first touch the pen to tablet #1 and open the control
panel without touching the pen to tablet #2. In the control panel, select the correct
monitor and calibrate tablet #1. Close the control panel, touch the pen to tablet #2, and
again open the control panel without touching the pen to tablet #1. Select the correct
monitor and calibrate tablet #2.
15
POWER
STATUS
ENTER
EN
-
MENU
DTI-520 Component Functions
Front View
MENU Button
Opens and closes the
OSD*1 menu.
- (minus) Button, + (plus) Button
In the OSD*1 menu, Use these buttons to select an option that can then be
activated. After activating a selected option, press the + button to increase a
selected item value, and press the - button to decrease it.
ENTER Button
Press this button when you select or exit an
item in the OSD*1 menu. ☞ P 22
POWER Switch
Turns the power to the unit on or off.
POWER Lamp
Lights blue when power has been supplied
to both the DTI-520 and the computer and a
video signal is present.
Glows orange when no video signal
is received by the DTI-520. (e.g., Your
computer is turned off, starting up, or has
entered a power management mode in
which video signals are not sent.)
STATUS Lamp
Lights blue when the pen is in the active
Integrated Tablet and LCD Screen
The LCD monitor*2 and tablet sensor function*3 as an
integrated input and output device.
The LCD resolution is 1024 x 768 pixels at 16,194,277
colors. The tablet sensor reports coordinates, pressure,
switch, and eraser information.
On Screen Display. ☞ P. 22
*1
As properties of LCD panel display, you may notice the followings. They do not mean the LCD is
*2
defective.
- When exerting hard downward pressure on the display, a moir pattern may temporarily appear.
- A very small number of pixels may appear in incorrect color.
- If an image area has fine striping (such as screen stripes), it may flicker or display a moir pattern or
pooling image.
- When a still image is displayed for a long period of time, an afterimage may remain for a short period
of time.
*3
As the tablet portion of DTI-520 emits electromagnetic waves at a certain frequency, if another tablet is
closely placed to DTI-520, the screen cursor may jitters or jumps around. To solve this problem, place
the tablet away from DTI-520.
16
area of the pen display tablet and the pen
tip, side switch, or eraser are pressed. Note
that the USB cable must be plugged into an
active USB port before the LED will light.
Rear View
Stand Adjustment Lever
Pull this lever to adjust the
stand. Release the lever to
lock the stand in place.
CAUTION
Be careful to avoid
catching your finger in
the gap of the movable
portion of the stand.
Important
Stand
The stand can be used to
adjust the tilt angle of the unit
from low (16°from horizontal)
to high (72° from horizontal).
Be sure to adjust the tilt angle of the stand to the low tilt position
before packaging DTI-520. If you do not close the stand, the
notched mechanism may be damaged during transportation and
storage. Do not lift the unit by the stand; this may damage the
stand mechanism. When lifting or moving the unit, always do so
by grasping the main body casing.
17
DTI-520 Component Functions
Using an Alternate Mount or Stand
If you will be using DTI-520 in an installation that requires the use of an alternate
mounting platform, you can remove the adjustable stand from DTI-520 and mount the
pen display onto a VESA conforming mount arm or stand.
A VESA mounting platform will require mount screws that are 4 mm wide with a 0.7
mm pitch (M4 Regular), and a maximum screw clearance depth of 15 mm. Exceeding
the screw clearance depth of 15 mm will damage DTI-520 internal components.
To remove the adjustable stand and attach DTI-520 to a different mounting platform:
Turn off your computer
1.
and power off DTI-520.
Then disconnect all cables
from DTI-520.
Protect the display screen sur-
2.
face by spreading a soft cloth
onto a flat table and placing
DTI-520 face down on the
cloth.
Remove the four screws
3.
and lift the adjustable stand
assembly away from the body
of DTI-520.
Using the appropriate screws
4.
for your mounting platform,
firmly attach DTI-520 to the
alternate mounting platform.
Rettach the cabling.
5.
CAUTION
When attaching DTI-520 onto
an alternate mounting platform,
be sure to follow all instructions
in the documentation supplied
by the platform manufacturer.
If improperly installed, the unit
could fall and be damaged.
unscrew
18
Using the Pen
Pen
Hold the pen as you would a pencil. Make sure the side switch is in a convenient location
where you can press it with your thumb or forefinger, but won't accidentally press it
while drawing.
Eraser
Eeasar
Second Side Switch
Side Switch
Tip Switch
Pen Tip
When the pen tip is within proximity (5 mm or 0.2 in) of the active area, the tablet
reports:
- The x, y coordinates of the pen tip.
- The pressure applied to the pen tip.
- Whether a side switch is on or off.
When pressure is applied to the pen tip, the tip switch is turned on and the pen
simulates a mouse button click.
Eraser
To use the eraser, hold the pen upside down. When the eraser is within proximity
of the active area, the tablet reports the x, y coordinates and the pressure applied to
the eraser.
The eraser can be used as an eraser or assigned to another function, depending on
the application. The tablet distinguishes the tip switch from the eraser switch.
Side Switch and Second Side Switch
These switches are programmable, and can be used to perform the same click and
double-click functions as the tip switch. The switches are turned on when pressed,
and are otherwise turned off. Please refer to the online Help for more information
on side switch settings.
19
Using a Pen
Using a Pen
Pointing and Selecting
Move the pen above DTI-520 screen to position the screen cursor. The cursor
instantly jumps to the new location (absolute positioning). Press the pen tip on
DTI-520 screen to make a selection.
Clicking
Tap DTI-520 screen once with the pen tip, or touch the pen to the display screen
with enough pressure to generate a mouse click.
Double-Clicking
Press the upper side switch (Windows systems) or quickly tap DTI-520 screen
twice in the same place with the pen tip. Double-clicking is easier when the pen
is perpendicular to the tablet screen.
If the screen cursor is not aligned with the pen tip, you will need
Note
to calibrate DTI-520.
Dragging
Select an object, then slide the pen tip across DTI-520 screen to move the object.
Erasing
In supporting applications, the pen's eraser works like the eraser on a pencil. In
text applications, use the eraser to select text, then lift the eraser from the tablet to
delete the text.
Removing the Side Switch
If you prefer to remove the side switch:
Firmly clasp the switch in the middle and pull out. (Press in on the rubberized
1.
grip in order to better grasp the switch.)
Rubber Grip
Sectional
20
Important
Do not remove the switch by prying it from either end as
this may damage your Pen.
Remove the pen tip cone by turning it counterclockwise.
2.
Pull the grip forward over the pen tip. NEVER adjust the trimmer capacitor that
3.
became visible as it is fine tuned. When using the pen without the side switch,
always istall the optional grip in order to protect the trimmer capacitor.
Install the optional grip by aligning the pen case rails with the grooves inside
4.
the grip and pushing the grip over the pen tip.
Replace the pen tip cone by turning it clockwise onto the pen.
5.
To reinstall the side switch,
reverse the above procedure.
21
Adjusting the LCD Monitor
Factory Presets, Multi-sync, and User Settings
Factory Presets:
incoming signal), DTI-520 comes with a number of factory default standard
display modes.
Mult i-Sync:
automatically synchronize to the incoming signal. Multi-Sync functions if
the horizontal frequency is between 30 to 56.5 kHz and the vertical frequency
is between 45 to 75 Hz. If DTI-520 does not automatically synchronize with
the incoming signal, you can use the OSD Reset Auto Adjust option to initiate
display synchronization. If necessary, further screen display adjustments can be
manually made using the On Screen Display (OSD) controls.
User Settings:
(OSD) function, the settings are stored within DTI-520 for use the next time the
unit receives a similar signal. This is applicable to all display modes.
Working with OSD (On Screen Display) Menu
To open the main MENU,
Use the + ( ) or - ( ) buttons to select an option. When the option you want
to adjust is highlighted, press the ENTER ( ) button. The current settings and
adjustment sub-menu for that option will appear.
Use the + ( ) or - ( ) buttons to adjust the option settings.
When you have made your changes,
To exit,
the OSD menu closes.
press the MENU ( ) button. All settings are automatically saved when
To display images with the best quality (based on the
When co nnect ed as a VG A di splay, D TI-52 0 attem pts to
When you manually set the display using the On Screen Display
press the MENU ( ) button.
press the ENTER ( ) button to save.
Contrast
Select to increase
or decrease image
contrast.
Brightness
Select to increase
or decrease image
brightness.
22
Phase
Select to red
eliminate horizontal
distortion lines.
P24
☞
To automatically
adjust, use the RESET option.
uce or
Pitch
Select to reduce or
eliminate vertical
distortion lines.
P24
☞
To automatically
adjust, use the
Reset option.
Horizontal Center
Menu Position
Select to move the
screen image left
or right.
To automatically
adjust, use the
Reset option.
Vertical Center
Select to move the
screen image up or
down.
To automatically
adjust, use the Reset
option.
Color
Provides settings for
9300°, 6500°, and
5000° Kelvin.
Also provides a
User option that
enables you to adjust
red, blue and green
independently.
Selecting DIRECT displays the received
signal as it is without any adjustment. Choose
a setting to work with and press Enter to
activate your selection. You can change the
user setting by selecting the icon ' '.
Select to move the
OSD menu around
the display.
Reset
Provides two options:
Use Auto Adjust
to reset only the
image parameters.
Use Recall to reset
all screen options to
the factory default.
Selecting the exit ( ) icon exits the Reset
window without resetting anything.
Backlight
Selects to increase
or decrease the
backlight brightness
level.
Language
In the USER ADJUSTMENT window, change red,
blue and green to
calibrate color.
To exit, select the
icon ' '.
Select to choose
a language option
for the OSD:
English, Deutsch,
Francais, Espanol,
Italiano, or
Japanese.
23
Adjusting the LCD Monitor
Adjusting Pitch and Phase
Some computers and video cards may not allow the multi-sync function to
fully work when DTI-520 is first connected. If some portion of the text appears
blurred, adjust the pitch and phase by following the procedure below. For crisp
images, set the DTI-520 resolution of your video card to 1280 x 1024.
From the Wacom Tablet Control Panel, select the CALIBRATION tab.
1.
If you are working with multiple monitors, be sure the display corresponding
to the DTI-520 is selected in the MONITOR menu.
Click on the CALIBRATE... button to display the monitor calibration screen.
2.
Adjustment pattern
24
Using the OSD controls, open the OSD Menu and select the PITCH icon.
3.
Adjust the Pitch level so the pattern of fine vertical stripes displays evenly.
4.
In the OSD Menu, select the Phase icon and adjust the Phase level so the
5.
adjustment pattern shows clearly.
After completing the adjustments press the ENTER ( ) button and MENU ( )
6.
button to exit the OSD Menu.
Click on the Cancel button or press ESC to exit the calibration screen.
Hint
(1024 x 768 resolution under Windows only): You can also adjust
Pitch and Phase in the closing Windows display.
If the pitch is not calibrated, ve rtical moire a ppears in th e
darkened area. And if the phase is not calibrated, the darkened
area riffles.
Power Saving
DTI-520 conforms to VESA and Energy Star power saving guidelines. When
using DTI-520 with a VESA DPMS Display Power Management Signaling
(DPMS) compliant computer or graphics card, the display will automatically
comply with the below power saving parameters.
Power Saving Mode
Power ONYesYesActive23W max.Blue
Standby modeNoYesBlanked4W max.Orange/Blue
Suspend modeYesNoBlanked4W max.Orange/Blue
OFF modeNoNoBlanked4W max.Orange
H-syncV-syncVideo
Power Consumption
Power Lamp
25
Caring for DTI-520
Cleaning
T
o clean the DTI-520 casing,
washing liquid) diluted with water. Do not use paint thinner, benzine, alcohol, or
other organic solvents to clean DTI-520 casing or pen.
use a soft cloth with mild detergent (such as dish
To clean the display screen,
moisten the cloth with water and try again. When cleaning, apply only a light
amount of pressure to the display screen and do not make the surface wet. Do
not use detergent to clean the display screen; this may damage the coating on the
screen. Please note that damage of this kind is not covered by the manufacturer's
warranty.
use a soft, dry cloth. If necessary, slightly
Replacing the Pen Tip
The pen tip will wear with normal use. When the nib gets too short, you can
replace it with one of the extra nibs that came with your pen. If the pen tip wears
and becomes angular, it may damage the coating on the cover glass of DTI-520
Interactive Pen Display. To avoid this, periodic nib replacement is recommended.
To remove the old nib:
To insert a new nib:
26
Clasp it with a pair of tweezers
or similar instrument and pull
the old nib straight out of the
pen.
Slide it straight into the barrel of
the pen. Firmly push the nib until it
stops. The new nib will slide into the
correct position.
CAUTION
Prevent your children from swallowing the pen nib or side switch. The pen nib
or side switch may accidentally be pulled out if children are biting on them.
Troubleshooting
If you encounter problems with DTI-520 display, refer to the following tables. Your
problem may be described here, and you can try the solution offered.
For additional information about color issues, refer to the documentation that came with
your operating system or applications.
Display Troubleshooting
General Display Problems
ProblemHint
The following message appears
●
briefly on your display screen:
The following message ppears
●
briefly on your display screen:
The power LED is lit orange or
●
flashes orange and blue.
The following message ppears
●
briefly on your display screen:
■
The resolution is set too high (1280 x 1024, maximum).
■
The refresh rate is set too high (75 Hz maximum).
■
Set the display properties to detect plug and play monitors.
■
■
Then properly connect the video cable.
■
■
■
■
■
Check the video cable and any video adaptors for bent or
■
The input signal frequency is incorrectly set or not
compatible with the DTI-520. Connect a different display
and set the refresh rate (vertical frequency) to some value
between 50 and 75 Hz. If your video card driver supports
djustment of the horizontal frequency, make sure it is set to
some value between 30 and 80 kHz.
Check the video cable for bent or broken connector pins.
Your computer may be in a power management mode.
Touch the pen tip to the display screen, move the mouse, or
depress any key on your keyboard.
Verify that the graphics card is properly installed.
Check that your computer is turned on.
Verify that you are using the video cable that came with
DTI-520.
Check that the DTI-520 video cable is fully connected.
broken connector pins. Then properly connect the video
cable and any necessary adaptors.
27
Troubleshooting
ProblemHint
No display. The power LED is off.
●
No display. The power LED is lit
●
blue.
The image appears multiple times
●
on the display.
When a still image is displayed
●
for a long period of time without
refreshing the screen, an afterimage
remains for a short period of time.
The color white does not display as
●
white.
Check that the AC power adaptor is plugged into both the
■
pen display tablet and an active power outlet, and that the
DTI-520 power switch is turned on.
Check the contrast, brightness, and backlight cntrols.Adjust
■
as necessary, or open the OSD menu, go to the RESET menu
and select the RECALL option.
Do not extend the video signal cable. Do not use an input
■
selector switch box.
Use a screen saver or other power management feature.
■
Verify that the display is operating at the factory default
■
settings. If that is not sufficient, then adjust color as necessary.
For details on color management, refer to your operating
system and application documentation.
Verify that the video cable and connector are fully connected.
■
VGA Problems
ProblemHint
The display ripples or flickers.
●
The display is not clear.
●
The display and LCD panel are not
●
lined up. The display size is not
correct.
The display ripples or shows a
●
moire pattern. The display color is
not even.
Open the OSD menu, go to the RESET menu, and select the
■
AUTO ADJUST option. Then, if necessary, manually adjust
pitch and phase.
Verify that the display adaptor or video card matches the
■
specifications for the DTI-520.
Adjust the refresh rate in the Display Properties control
■
panel.
As necessary, adjust contrast or brightness, pitch and phase.
■
Set the display resolution of your video card to 1280 x 1024.
■
Open the OSD menu, go to the RESET menu, and select the
■
RECALL option.
As necessary, adjust pitch and phase, and horizontal and
■
vertical position. Note that some video cards may not show
the display in proper sizing.
Open the OSD menu, go to the RESET menu, and select the
■
RECALL option.
As necessary, adjust PITCH and PHASE. ☞ P.24
■
28
Pen Tablet Troubleshooting
General Problems
ProblemHint
The computer does not have an
●
available USB port.
The tablet power LED is off.
●
The pen works only in mouse
●
mode, and does not draw with
pressure sensitivity.
The pen selects everything or will
●
not stop drawing.
Double-clicking is difficult.
●
The eraser selects everything or
●
will not stop erasing.
There is a delay at the beginning of
●
pen strokes when using the pen for
drawing or selecting.
The pen tip does not function.
●
Check if there is an available USB port on a USB hub. If
■
none are available, you will need to add a USB hub or USB
card.
Make sure the pen display tablet power switch is turned on.
■
Check that the AC power adaptor is plugged into both the pen
■
display tablet and an active power outlet.
Always be sure to use only the power adaptor that came with
■
the pen display tablet; other adaptors may cause damage to
your product.
The tablet driver software was not installed or did not load
■
properly.
Make sure the tablet driver software is installed and functioning.
■
Install the driver software for the pen tablet in accordance
■
with the instructions found in the Installation section of this
manual.
Open the tablet control panel and go to the PEN tab.
■
Move the TIP FEEL slider toward FIRM.
Be sure you are quickly tapping the display screen twice
■
in the same place on the pen display tabletʼs active area.
Using the side switch (when equipped) to double-click is a
recommended method.
Try increasing the DOUBLE-CLICK DISTANCE.
■
Try using a lighter TIP FEEL.
■
Windows: You might also consider turning on the Web style
interface so that you can navigate using a single click of the
pen.
Open the tablet control panel and go to the PEN tab. Move
■
the ERASER FEEL slider toward FIRM.
Try decreasing the DOUBLE-CLICK DISTANCE.
■
Be sure you are using the pen (modelUP-911E) that originally
■
came with your pen display tablet. Other pens may not
function properly on the DTI-520 pen display tablet.
Make sure the status LED lights blue when the tip is pressed.
■
Verify also that the USB cable is plugged in; the LED will not
light if the USB cable is not plugged into an active port. If the
LED does not light, you may have defective hardware.
29
Troubleshooting
ProblemHint
You have to press hard with the pen
●
when clicking or drawing.
The side switch does not work.
●
The pen tip and screen cursor do
●
not properly line up.
The screen cursor moves but it does
●
not jump to the pen tip location.
When the pen is placed on the
display screen, and it does not
follow the pen tip when the pen is
moved across the display.
The line you are drawing does not
●
line up with the location of the
screen cursor in paint applications.
The screen cursor jumps back
●
when using your regular mouse or
trackball.
Open the tablet control panel and go to the PEN tab. Move
■
the TIP FEEL slider toward SOFT.
Be sure you are using the pen (model UP-911E) that
■
originally came with your pen display tablet. Other pens may
not function properly on the DTI-520 pen display tablet.
Be sure you press the side switch when the pen tip is in
■
proximity – do this without pressing down on the pen tip.
From the tablet control panel, verify that the side switch is set
■
to the proper function you are expecting to occur.
Make sure the status LED lights blue when you press the
■
side switch. Verify also that the USB cable is plugged in; The
LED will not light if the USB cable is not plugged into an
active port. If the LED does not light, you may have defective
hardware .
Open the tablet control panel and select the CALIBRATE tab.
■
Continue with Calibrating the DTI-520 on page 14.
Make sure the pen tablet driver has loaded properly by
■
opening the tablet control panel. If the driver did not load,
you will see an error message. If an error message appears,
reboot your computer. If the problem persists, refer to the
appropriate Installation instructions for your platform and
reinstall the pen tablet software.
If you have customized the side switch (when equipped)
■
on your pen to toggle between pen mode and mouse mode,
make sure that your pen display tablet is operating in pen
mode. See Button Functions, beginning on page 12, for more
information.
To function properly, some applications require that the pen
■
is set to pen mode. Make sure the pen has not been toggled to
mouse mode.
If the pen is set to pen mode and the problem still exists,
■
then you may have a corrupted preferences file. Follow the
instructions in the next tip to create a new preferences file.
When the pen is not in use, place it on the pen rest, in the
■
pen storage compartment, or at some location near the pen
display tablet, but not on the display. Leaving your pen
on the pen display tablet may interfere with screen cursor
positioning when using other input devices.
30
ProblemHint
If you have tried the previous
●
solutions, and the screen cursor
and pen tip still do not line up, the
preferences file may be corrupted.
Follow the procedure for your
platform to delete the preferences
file.
When using the pen display tablet
●
on a multiple monitor system, you
cannot use the pen to control the
other monitor(s).
The computer does not go to sleep.
●
The screen cursor moves erratically
●
or jumps around on the display
screen when another tablet is
connected to your computer.
Windows: Do a Search or Find for the TABLET.DAT file
■
and delete it. The file should be located in your Windows or
Windows\System32 folder. Then restart your computer. When
the pen tablet driver loads, it will create a new preferences file
with the factory default settings. Recalibrate the unit.
Macintosh OS X: For a single user, delete the tablet
■
preferences by first choosing your HOME folder from the GO
menu. Then open your home LIBRARY folder. Within your
home LIBRARY folder, open the PREFERENCES folder and
delete the COM.WACOM.TABLETPREFERENCES file.
Log out, then log back in. When the tablet driver loads it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first
opening the main APPLICATIONS folder. Then open the
TABLET folder and run the REMOVETABLET utility. When
the utility starts, click on the REMOVE ALL PREFERENCE
FILES button. Log out, then log back in. When the tablet
driver loads, it will create new preferences files with the
factory defaults.
Note: Do not manually remove the WACOM
TABLET.PREFPANE file from the main LIBRARY
PREFERENCEPANES folder. This file is only to be removed
when uninstalling the tablet software driver, and then only
when using the REMOVETABLET utility.
You can use your pen to control the other monitors in mouse
■
mode. To use mouse mode, first set the penʼs side switch
button (when equipped) to MODE TOGGLE.... Then use
the switch to toggle between pen mode and mouse mode.
See
Customizing the Pen
beginning on page 12.
When you are not using the pen, remove it from the pen
■
display tablet surface or the tablet will continue to send data,
keeping the computer awake.
The tablet portion of the DTI-520 emits electromagnetic
■
waves at a certain frequency. If another tablet is too closely
placed to the DTI-520 it may interfere with screen cursor
positioning. If this occurs, move the tablet further away from
the DTI-520.
on page 11 and Button Functions,
31
Troubleshooting
Windows-Specific Problems
ProblemHint
Windows 98SE or Me:
●
When working with multiple
monitors, the screen cursor
positioning is incorrect after
moving into the unmapped area of
the virtual desktop.
Windows 98SE or Me:
●
Your pen does not function inside a
full screen DOS window.
After pressing CTRL+ALT+DEL,
●
the screen cursor cannot be
controlled with your pen.
Windows XP:
●
After installing the pen display
tablet on a system with multiple
users, the pen tablet only works on
the primary user desktop.
On a multiple monitor system, the pen display tablet is
■
mapped to the virtual desktop (a rectangular area covering all
monitors). If your video display areas do not form a rectangle
because they are different sizes or they are not evenly aligned,
the screen cursor positioning will be incorrect after moving
into the unmapped area of the virtual desktop. To reestablish
the correct screen cursor position, lift the pen out of tablet
proximity and bring it back into proximity over an area of the
pen display tablet that is mapped to a display area.
You must use a mouse when working in a full screen DOS
■
window.
When the CLOSE PROGRAM dialog box (Windows 98SE
■
or Me) is active, the pen tablet will not work. Use your mouse
or keyboard to continue. When this dialog box is closed, you
can again use your pen to control the screen cursor.
Reboot the system after installing the pen display tablet on a
■
system with multiple users.
32
Macintosh-Specific Problems
ProblemHint
At startup, a dialog box appears
●
telling you that either the driver
failed to load or the tablet
preferences have not yet been
created.
The pen display tablet works
●
correctly when initially installed
under OS v10.2.7 or 10.2.8, but
fails to work after restart.
The pen tablet was not detected at startup. Make sure the
■
USB interface cable is securely connected and that the status
LED on the tablet turns on when the pen tip is pressed against
the tabletʼs active area.
There may be a problem in the KEXT.CACHE file.
■
1. Unplug the pen display tabletʼs USB cable from your
computer. (Be sure to unplug only the USB cable.) Then
uninstall the tablet driver. See Uninstalling the DTI-520 on
page 41 for details.
2. Within your computerʼs OS X SYSTEM folder, select
(highlight) the LIBRARY folder. Then access folder
information by typing COMMAND+i.
3. Select and unlock OWNERSHIP & PERMISSIONS. Then
change the owner from “system” to “yourself (userʼs name)”.
Now lock it back up, entering you administrator password
when prompted.
4. Open the LIBRARY folder. Delete the EXTENSIONS.
KEXTCACHE and EXTENSIONS.MKEXT files.
5. Empty the trash.
6. Again select the LIBRARY folder and access the folder
information.
7. Again select and unlock OWNERSHIP & PERMISSIONS.
Then change the owner from “yourself (userʼs name)” to
“system” and lock it back up.
8. Close the window and restart your computer. When the
system is ready, plug the pen display tabletʼs USB cable back
into your computer.
Install the pen tablet driver and test the unit. It should work
normally when you restart your computer.
33
Specifications
General Specifications
Physical dimensions (WxDxH): 344x300x49mm (excluding the stand)
Weight: 4.0kg (including the stand)
Main Unit input Voltage: DC12V
Power consumption: 23W or less (DC12V)
Operating temp. & humidity: 5 to 35 deg. C, 20 to 80%RH (non condensing)
Storage temp. & humidity:
(maximum storage humidity is 38% at 60 deg.C,
and maximum storage temperature is 42 deg. C at
90% humidity)
LCD Display
Display: a-Si TFT active matrix LCD
Screen size: 15 inch
Resolution (75Hz Max.) 1024x768 pixels (XGA), 800x600 pixels (SVGA),
Pixel pitch: 0.297(W) x 0.297(H)mm
Color depth: 253 levels: 16,194,277 colors
Signal Inputs: Analog RGB
Synchronous frequency: Horizontal 30 to 56.5kHz,
All scan modes are non-interlaced.
Plug and Play DDC2B
10 to 60deg. C, 20 to 90%RH (non condensing)
-
640x480 pixels (VGA)
Vertical 45 to 75Hz(45Hz to 70Hz / XGA mode)
34
On a TFT liquid crystal display, a very small number of pixels may be permanently
illuminated or not illuminated at all. This does not mean that the display is defective.
Tablet
Reading technology: Electromagnetic reasonance method
Active area: 304.1 x 228.1mm
Resolution:
Accuracy: +/-0.5mm, four corners ( 20 mm wide, 80 mm
Maximum reading height: 5mm
Maximum report rate: 100 points/sec., max
Pressure levels: 512 levels
Communication interface: USB or RS-232C serial
20
lpmm (0.05mm) max.
long from each corner of four "L" shaped areas)
to be +/-2.0mm
Power Adaptor
Input voltage: 100 to 240 VAC, 50/60 Hz
Output voltage: 12 VDC, 3.3 A
Pen
Pen tip travel: 0.1 mm (0.004 in) or less
Eraser tip travel: 2 mm (0.08 in), approximately
Physical dimensions, weight: 14.0 x 159.0 mm, 16g (0.63 x 6.26 in, 0.56 oz)
Side switch type: Rocker switch
35
RADIO AND TELEVISION INTERFERENCE
The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not
installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with
radio and television reception.
FEDERAL COMMUNICATIONS COMMISSION (FCC) NOTICE
This equipment has been tested and found to comply with the limits for a Class B digital de vice, pursuant to Part 15
of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
You can determine whether the tablet equipment is causing interference by powering it off. If the interference
stops, it was probably caused by the tablet.
If your tablet equipment does cause interference to radio or television reception, you may be able to correct the
interference by using one or more of the following measures:
•Rotate the television or radio antenna until the interference stops.
•Move the tablet equipment farther away from the television or radio.
•Plug the tablet equipment and computer into an outlet that is on a different circuit from the television or radio.
If necessary, consult your Wacom dealer or an experienced radio/television technician for help.
Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate
your authority to operate the product.
Obtaining Technical Support
If you have a problem with DTI-520, first check the appropriate setup chapter in this
guide to make sure the unit is installed correctly. Then review the Troubleshooting
section within this manual and the online Help; your problem may be described there
and you can try the solution offered. You can also check the product FAQs (Frequently
Asked Questions) on the Wacom web site.
Support Staff
If you think your DTI-520 Interactive Pen Display is not working properly, contact the
Wacom authorized distributors in your area (Check your area distributor on the Wacom
web site: http://ap.wacom.co.jp ), or contact us as the following:
Asia
Tel: ++81-3-3371-1595 (English)
Fax: ++81-3-3371-1468 (English)
Email: asia-pacific@wacom.co.jp Sales and Support (English)
All rights reserved. No part of this manual may be reproduced except for your express personal use. WACOM reserves the right to
revise this publication without obligation to provide notification of such changes. WACOM does its best to provide current and accurate
information in this manual. However, WACOM reserves the right to change any specifications and product configurations at its discretion,
without prior notice and without obligation to include such changes in this manual.
TRADEMARKS
WACOM is a registered trademark of WACOM Company, Limited. Macintosh is a registered trademarks of Apple Computer, Inc., registered in t
United States and/or oth er countries. Any additional company and product names mentioned in this documentation may be trademarked
and/or registered as trademarks. Mention of third-party products is for information purposes only and constitutes neither an endorsement
nor a recommendation. WACOM assumes no responsibility with regard to the performance or use of these products.
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