Thank you for choosing to buy one of our products. Your appliance is made to
high standards and is easy to use. Nevertheless, please take the time to read
these operating instructions in order to familiarise yourself with the appliance
and get the best use out of it.
Please follow the safety precautions.
Modifications
Text, diagrams and data correspond to the technical standard of the appliance
at the time these operating instructions went to press. The right to make technical modifications for the purpose of the further development of the appliance
is reserved.
Validity
The product family (model number) corresponds to the first alphanumerics on
the identification plate. These operating instructions apply to:
TypeProduct family
GK16TIWSZ31088
Variations depending on the model are noted in the text.
6.1Changing user settings......................................................................................24
7 Care and maintenance25
7.1Cleaning the original wok pan..........................................................................27
8 Trouble-shooting28
9 Index31
3
Page 4
10 Notes33
11 Service & Support35
4
Page 5
1 Safety precautions
1.1 Symbols used
Denotes important safety precautions.
Failure to observe said precautions can result in injury or in damage
to the appliance or fittings!
Information and precautions that should be observed.
Information on disposal
Information about the operating instructions
▸ Indicates step-by-step instructions.
– Describes how the appliance reacts to the steps taken.
▪ Indicates a list.
5
Page 6
1 Safety precautions
1.2 General safety precautions
▪ Read the operating instructions before using the appliance for
the first time!
▪ This appliance can be used by children aged 8 and above
and by persons with reduced physical, sensory or mental capabilities, or lack of experience and/or knowledge, provided
they are supervised or have been instructed on the safe use
of the appliance and have understood the hazards involved.
Children shall not play with the appliance. Cleaning and user
maintenance shall not be undertaken by children without supervision.
▪ If an appliance is not equipped with a mains cable and a plug
or other means for disconnecting from the mains with a contact opening on each pole complying with the conditions of
overvoltage category III for full isolation, an isolating device
must be incorporated into the permanently installed electrical
installation in accordance with the installation regulations.
▪ If the mains cable of this appliance is damaged, it must be re-
placed by the manufacturer or its Customer Services or a similarly qualified person in order to avoid hazard.
6
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1 Safety precautions
1.3 Appliance-specific safety precautions
▪ WARNING: If the surface has a crack running through the
thickness of the material, switch the appliance off and disconnect it from the mains to avoid possible electric shock.
▪ WARNING: The appliance and its accessible parts get hot
during use. Be careful not to touch the heating elements.
▪ Under no circumstances use a steam cleaner to clean the ap-
pliance.
▪ Do not place metal objects such as knives, forks, spoons, lids
or aluminium foil on the hob as they can get hot.
▪ After use, switch the hob off using the controls and do not
rely on the pan detector.
▪ WARNING: It can be dangerous to leave the hob unattended
when cooking with fat or oil, as this can lead to fires. NEVER
attempt to extinguish a fire with water. Instead, switch the appliance off and then carefully smother the flames with, for example, a lid or a fire blanket.
▪ WARNING: Never store objects on the hob due to the risk of
fire.
▪ WARNING: The cooking process should always be super-
vised. Shorter cooking processes, in particular, must be supervised the entire time.
▪ Do not operate the appliance using an external time switch or
a separate remote control system.
1.4 Instructions for use
Before using for the first time
▪ The appliance must be installed and connected to the electricity supply in
accordance with the separate installation instructions. Have a qualified fitter/
electrician carry out the necessary work.
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1 Safety precautions
Correct use
▪ The appliance is designed for use in the home for preparing food. No liabil-
ity is assumed for any damage caused by improper use or incorrect handling.
▪ Any repairs, modifications or manipulations to the appliance, especially any
electrically live parts, may only be carried out by the manufacturer, its Customer Services or a similarly qualified person. Repairs if carried out incorrectly may cause serious injury, damage to the appliance and fittings, as
well as affect the functioning of the appliance. If the appliance is not working properly or in case of a repair order, follow the instructions given in the
'Repair service' section. Contact our Customer Services if necessary.
▪ Use original spare parts only.
▪ Retain these operating instructions for future reference. If you sell the appli-
ance or pass it on to a third party, please ensure these operating instructions accompany the appliance, together with the installation instructions.
▪ The appliance corresponds to recognized technology standards and the rel-
evant safety regulations. However, proper use of the appliance is essential
to avoid damage and accidents. Please therefore follow the precautions
given in these operating instructions.
▪ The heated surface will remain hot for some time after it is switched off and
will cool down only slowly to room temperature. Please allow sufficient time
for the appliance to cool down before, for instance, cleaning it.
Note on use
▪ Tests have shown that under normal circumstances there is no risk to car-
diac pacemaker users. If, as the user of a cardiac pacemaker (or a hearing
aid or another type of implant), you would like to be reassured that using
the appliance does not pose a risk, you are advised to consult a competent
medical authority.
Caution: Burns hazard
▪ Overheated fat and oil can easily catch fire. Never attempt to extinguish
burning oil or fat with water. Danger of explosion! Smother the flames with a
fire blanket. Keep doors and windows closed.
Caution: Risk of injury
▪ Keep pets away from the appliance.
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1 Safety precautions
Caution: Risk to life
▪ Packaging materials, e.g. plastic film and polystyrene, can be dangerous for
children. Danger of suffocation! Keep packaging material away from children.
How to avoid damaging the appliance
▪ In case of overheating, switch the hotplate off and allow it to cool down
completely. Do not put any dishes on it. Under no circumstances use cold
water to cool it down quickly.
▪ Do not climb on to the appliance.
▪ Do not put hot cookware on the hob frame in order not to damage the silic-
one joints.
▪ Do not cut or prepare food on the surface and avoid impact with hard ob-
jects. Do not drag cookware across the surface.
▪ Take particular care that sugary foods or juices do not get onto the hot
cooking zones as it can damage them. If sugary foods or juices do get on
to the hot cooking zones clean away immediately (while still hot) with a
scraper.
▪ Pots with pure copper or aluminium bases should not be used for cooking
as they can leave behind traces that can be difficult to clean. If the traces
are not removed immediately after cooking with a suitable cleaning agent,
they can be permanently burned on and therefore permanently ruin the
visual appearance of the appliance.
▪ Sliding pans and cookware across the glass ceramic causes scratches.
This can be largely prevented by lifting pans and cookware up and then placing them down in position.
▪ The hob is designed to be used – signs of use, such as scratches or the
wear and tear from pans and cookware, are normal. The more intensively it
is used, the greater the signs of use; however, the appliance remains in perfect working order and therefore does not give a right of complaint. Safety is
guaranteed at all times.
▪ There is no such thing as completely scratch-proof glass; scratches can
even develop on sapphire glass, which is used in watches. The glass
ceramic used is of the best quality available on the market.
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Page 10
2 Disposal
Packaging
▪ All packaging materials (cardboard, plastic film (PE) and polystyrene (EPS))
are marked and should be collected for recycling and disposed of in an environmentally friendly way.
Disconnection
▪ Disconnect the appliance from the mains. With a fixed appliance, this is to
be carried out by a qualified electrician!
Safety
▪ Disable the appliance to prevent accidents caused by improper use, espe-
cially through children playing.
▪ Pull the plug out of the mains socket or have the appliance disconnected
from the mains by an electrician. Then cut the mains cable off flush with the
appliance.
Disposal
▪ The old appliance should not be discarded as worthless rubbish. If dis-
posed of correctly, the raw materials can be recovered for recycling.
▪ The symbol on the identification plate warns that the appliance may not
be disposed of in normal household waste.
▪ The appliance must be disposed of in accordance with local regulations on
waste disposal. For more information on the handling, disposal and recycling of the product, please contact the local authorities, the local recycling
facilities for household waste or the retailer from whom you purchased the
appliance.
10
Page 11
3 Using for the first time
1
2
The appliance must be installed and connected to the electricity supply in accordance with the separate installation instructions. Have a
qualified fitter/electrician carry out the necessary work.
During the first few hours of use, a cooking zone can give off an unpleasant smell. This is normal for brand new appliances. Ensure that
the room is well ventilated.
Where is the identification plate?
The identification plate and the connection plate are located on the underside
of the hob.
Identification plate with serial number (FN)
1
Connection plate
2
A second identification plate is supplied and should be affixed in the fitted unit
underneath the hob.
Note down the serial number (FN) of your appliance on the back page of
these operating instructions.
The serial number is required for identifying the appliance. Only then
can customer services guarantee a faultless service.
11
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4 Your appliance
4.1 Appliance overview
GK16TIWSZ
▪ Wok cooking zone ø 300 mm
Accessories supplied
▪ Original wok pan with lid
▪ Rack
▪ Wok stand
12
Page 13
4 Your appliance
5 689
1110
431 27
4.2 Operating and display elements
Never rest objects on the operating elements! This can cause damage
to the appliance and unintended operating errors.
Buttons
Appliance ON/OFFSlider (for setting the power level)
PowerPlusWipe protection ON/OFF
Pause cooking ON/OFF and
restore function
Timer / function as
minus button
Operating time / function as
plus button
Multi-function button
Displays
Melting power level activated
1
Keep warm power level activated
2
Simmering power level activated
3
Special function activated
4
Cooking zone power level
5
Operating time activated
6
Activated operating time for the cooking zone
7
Operating time / timer
8
Timer activated
9
Pause activated
10
Wipe protection activated
11
13
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4 Your appliance
4.3 How induction hobs function
Induction hobs work very differently from conventional hobs or hot plates. The
induction coils under the glass ceramic plate produce a rapidly changing magnetic field which directly heats up the magnetic base of the cookware.
The glass ceramic plate is only warmed by the hot cookware. Removing the
cookware from the cooking zone immediately interrupts the supply of energy.
Induction hobs are:
▪ quick reacting
▪ finely adjustable
▪ powerful
▪ energy-efficient
▪ safe.
Induction hobs can only be used with cookware with a complete/full
magnetic base.
4.4 Pan detection
The cooking zone is equipped with pan detection. In order to be able to switch
the cooking zone on, the original wok pan has to be on the cooking zone.
▪ If the original wok pan is removed during operation,
– the power level selected flashes alternately with .
▪ If the original wok pan is not used for the next 10minutes while pan detec-
tion is running,
– the cooking zone switches off.
– the display changes from to .
– the appliance switches off after 10 seconds.
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4 Your appliance
4.5 Original wok pan
Only use the original wok pan supplied. Other pans can cause malfunction of or damage to the appliance.
The original wok pan was especially designed for this appliance. It is made of
a special material with particular inductive heat transfer properties. As a result,
the original wok pan and the food being prepared in it cannot overheat,
providing additional safety both in terms of operating the appliance and fire
prevention.
▸ Before use, ensure the outside of the original wok pan is clean and dry.
▸ Place the original wok pan carefully in the wok bowl.
▸ Always lift the original wok pan out of the wok bowl – do not slide it out
over the edge of the wok bowl.
The original wok pan is unable to stand securely on flat surfaces because of
its curved base.
▸ To serve, leave the original wok pan in the wok bowl and place the pre-
pared food directly on the plate.
Noise during cooking
Cookware can make noise during cooking. This does not indicate any malfunction, nor does it affect the functioning of the appliance in any way.
15
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5 Operating the appliance
5.1 Switching the appliance on and off
All the appliances are operated in the same way.
▸ To switch the appliance on: Depress the button for 1second.
– flashes in all the power level displays.
– If no other entry is made, the appliance switches off again after about
10seconds for safety reasons.
▸ To switch the appliance off: Press the button.
5.2 Selecting a cooking zone
▸ Press or swipe the slider to set the power level.
5.3 Switching a cooking zone off
▸ Touch on the slider.
– If no other entry is made, the appliance switches off after 10seconds.
5.4 Residual heat indicator
After a cooking zone is switched off, remains illuminated as long as there is
a risk of burns.
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5.5 Overview of power levels
Power levelCooking methodUse
MeltingButter, chocolate,
gelatine, sauces, approx. 40°C
Keep warmKeeps food warm, approx. 65°C
SimmeringWater temperature stays
below boiling point,
approx. 94°C
1
2
3
4
5
6
7
8
9
Melting, gentle
warming
SwellingRice
Continued cooking,
reducing,
stewing, steaming
Continued cooking,
braising
Gentle fryingStir-fry
Frying, deep fryingMeat, chips, tempura
Flash fryingChopped meat
Butter, chocolate,
gelatine, sauces
Vegetables, potatoes, sauces,
Pasta, soup
5 Operating the appliance
fruit, fish
5.6 Melting function
With the melting function , butter, chocolate or honey, for instance, can be
gently melted at approx. 40 °C.
Switching the melting function on
▸ Touch the button 1×.
– The symbol illuminates.
Switching the melting function off
▸ Use the slider to set any power level or switch off via « ».
5.7 Keep warm function
The keep warm function keeps cooked food warm at approx. 65 °C.
17
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5 Operating the appliance
Switching the keep warm function on
▸ Touch the button 2×.
– The symbol illuminates.
– illuminates in the power level display.
Switching the keep warm function off
▸ Use the slider to set any power level or switch off via « ».
5.8 Simmer function
Always remove the pan lid when using the simmer function.
With the simmer function , sausages, dumplings and stuffed pasta, for instance, can be cooked in hot water, just below boiling point.
Switching the simmer function on
▸ Touch the button 3×.
– The symbol illuminates.
Switching the simmer function off
▸ Use the slider to set any power level or switch off via « ».
5.9 PowerPlus
The cooking zone is equipped with the PowerPlus booster.
When PowerPlus is switched on, the cooking zone selected works at extra
high power for 10minutes. PowerPlus can be used, for instance, to heat a
large quantity of water quickly.
Switching PowerPlus on
▸ Touch on the slider.
– illuminates in the display.
– After 10minutes it automatically switches back to power level .
Removing the cookware interrupts PowerPlus. PowerPlus is resumed
as soon as the cookware is returned to the cooking zone.
Ending PowerPlus off before time
▸ Use the slider to set the required power level.
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5 Operating the appliance
5.10 Operating time
Do not leave the hob unattended during use. Risk of boiling over,
burning on and igniting!
With the operating time function, the cooking zone switches off automatically
after a set time (1min. – 1hr59mins.).
Setting the operating time
▸ Select a cooking zone.
▸ Touch the button.
– flashes in the display.
▸ Use the button to increase the operating time or use the button to
reduce the operating time.
– The first time the button is touched, illuminates in the display.
– The first time the button is touched, illuminates in the display.
The default value can be adjusted in the user settings.
Changing the operating time
▸ Touch the button.
– The remaining operating time is displayed.
▸ Use the or button to change the operating time.
To quickly change the operating time, press and hold the or
button.
If the setting is not changed, it will be automatically accepted after 5 seconds.
Alternatively, the setting can also be confirmed manually by touching the
slider.
Switching the operating time function off before time
▸ Touch the button.
▸ Touch the and buttons at the same time.
– flashes in the display.
– The cooking zone continues to run.
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5 Operating the appliance
End of the operating time
When the operating time is up
– the cooking zone switches off.
– an acoustic signal is emitted
– and flash above the slider.
Touch the or button to switch off the acoustic signal and the display.
– If no buttons are pressed, the acoustic signal switches off automatic-
ally after 1 minute.
5.11 Timer
The timer functions like an egg timer (1 min.–9 h 59 min.).
Setting the timer
▸ Switch the appliance on.
▸ Touch the button.
– The symbol illuminates.
– flashes in the display.
▸ Use the button to increase the duration of the timer or use the but-
ton to reduce the duration of the timer.
– The first time the button is touched, illuminates in the display.
▸ The first time the button is touched, illuminates in the display.
The standard value can be adjusted in the user settings.
To quickly change the duration of the timer, press and hold the or
button.
Changing the timer
If the cooking zone is not in use, first switch the appliance on.
▸ Touch the button.
– The time left on the timer flashes.
▸ Use the or button to change the duration of the timer.
Switching the timer off before time
If the cooking zone is not in use, first switch the appliance on.
▸ Touch the button.
▸ Touch the and buttons at the same time.
– flashes in the display.
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5 Operating the appliance
5.12 Childproof lock
The childproof lock is to prevent the appliance from being accidentally
switched on.
Switching the childproof lock on
▸ Switch the appliance on.
Ensure all cooking zones are switched off.
▸ Touch the and buttons at the same time.
– An acoustic signal is emitted.
▸ Touch the button again.
– An acoustic signal is emitted.
– The childproof lock is now switched on.
– illuminates in all the power level displays for 10seconds.
Operating the appliance with the childproof lock activated
▸ Switch the appliance on.
▸ Touch the and buttons at the same time.
– An acoustic signal is emitted.
– The childproof lock is overridden. The appliance can now be used as
normal.
The childproof lock is automatically reactivated 1minute after switching off the
hob.
Switching the childproof lock off
▸ Switch the appliance on.
Ensure all cooking zones are switched off.
▸ Touch the and buttons at the same time.
– An acoustic signal is emitted.
▸ Touch the button again.
– A double acoustic signal is emitted.
– The childproof lock is now switched off.
– flashes in all the power level displays for 10seconds.
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5 Operating the appliance
5.13 Restore function
If the appliance has been inadvertently switched off with the button, the settings can be restored within 6seconds.
▸ Switch the appliance on.
– The indicator light for the button flashes.
▸ Touch the button.
5.14 Pause cooking
With this function, the cooking zone can be temporarily changed to power
level for up to 10minutes.
After pause cooking, the appliance can continue to be operated using the previous settings.
▸ Touch the button.
– The power level of the cooking zone switched on changes to .
– The operating time is interrupted.
– The timer continues to run.
– All buttons except , and are inactive.
If the pause cooking function is not turned off within 10minutes, the
appliance switches off completely.
▸ Touch the button again to resume cooking.
– The cooking zone is operated using the previous settings.
5.15 Wipe protection
This function prevents the power level from being changed accidentally, for instance when wiping the control panel with a cloth.
▸ Touch the button.
– The indicator light for the button illuminates.
▸ Wipe protection is switched off by touching the button again or automat-
ically after 30seconds.
Press the button to switch the appliance off at any time.
22
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6 User settings
The following user settings can be set and stored individually:
User settingSetting valueFactory setting
P0
P1
P2
P4
P5*
P6
*When the operating time or timer is up or when error messages appear, an
acoustic signal is emitted at the level of loudness set in «P0».
Acoustic signal
loudness
Acoustic signal
at end of
operating time /
timer
Operating time
PowerPlus
Default
operating time /
timer duration
Acoustic signal
when buttons
are pressed
Restore factory
settings
0Low2
1Medium
2High
0No acoustic signal2
1Automatically off after
10seconds
2Automatically off after 1minute
0Ends after 5minutes1
1Ends after 10minutes
2Ends after 15minutes
0Default time 0minutes3
1–9 Adjustable in steps from
10–90minutes
0Acoustic signal off1
1Acoustic signal on
0Restore factory settings: Hold
the button depressed for
2seconds.
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6 User settings
231
6.1 Changing user settings
▸ With the appliance switched off, simultaneously hold the and but-
tons depressed for 3seconds.
– An acoustic signal is emitted.
▸ Touch both sliders left of display 3. For appliances with only one slider,
simply touch the available slider.
– An acoustic signal is emitted.
– The indexed user setting, e.g. , appears in display 3.
– The current user setting value is shown in display 2.
▸ Use the button to select the next highest and the button the next
lowest user setting.
▸ Touch slider 1 to select a higher or lower setting value.
Saving entry
▸ Hold the button depressed for 2seconds.
– An acoustic signal is emitted.
– The «User settings» mode is ended.
Cancelling user settings
▸ Press the button.
– Any changes made to the default values are not saved.
– The «User settings» mode is ended.
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7 Care and maintenance
Clean the appliance only when it has completely cooled down.
Risk of burns!
Always clean the hob after use. This prevents food residue from burning on.
Dried-on or burned-on food residue is harder to clean off.
Use of improper cleaning techniques can result in damage to the markings or
surface.
Avoid cleaning the surface of the glass ceramic hob with abrasive
cleaning agents, scouring pads, wire wool, etc. as they can damage it.
▸ Use only a soft cloth or sponge with water and a suitable detergent for
cleaning everyday soiling. Always follow the detergent manufacturer’s instructions for use. Using a detergent with a protective additive is recommended.
▸ Remove stubborn soiling, e.g. boiled-over milk, while still warm using a
glass ceramic hob scraper. Always follow the scraper manufacturer's instructions for use.
▸ Foods with a high sugar content, e.g. marmalade, that boil over should be
removed while still hot using a glass ceramic hob scraper. The surface of
the glass ceramic hob could otherwise become damaged.
▸ Remove melted plastic while still warm using a glass ceramic hob scraper.
The surface of the glass ceramic hob could otherwise become damaged.
▸ Remove limescale stains when cool with a small amount of limescale re-
mover, e.g. vinegar or lemon juice. Then wipe clean with a damp cloth.
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7 Care and maintenance
Cleaning
For good results, follow these cleaning instructions.
▸ To clean thoroughly, remove most of the soiling using a hob scraper or a
special cleaning sponge for glass ceramic hobs.
▸ Add a few drops of a suitable cleaning fluid to the cold hob surface and rub
over the surface using kitchen towel or a clean cloth.
▸ Wipe off with a wet cloth and then polish with a dry cloth or the soft side of
a suitable cleaning sponge.
Only use the cleaning agents and methods recommended on our
«Homepage».
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7 Care and maintenance
7.1 Cleaning the original wok pan
▸ Clean with a dish cloth or non-abrasive pad, water and a suitable detergent.
Avoid cleaning the surface with abrasive cleaning agents, scouring
pads, wire wool etc. as such products will damage the surface.
▸ Soak the original wok pan in water for a while in order to remove stubborn
soiling e.g. rice.
27
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8 Trouble-shooting
What to do if …
… the appliance is not working and all the displays are dark?
Possible causeSolution
▪ The fuse or circuit breaker for
electrical installations in the
home is defective.
▪ The fuse or circuit breaker
keeps blowing.
▪ An interruption in the power
supply.
… flashes alternately with the power level in the display?
Possible causeSolution
▪ Cookware is not suitable for
use with the induction wok.
... illuminates in the displays?
Possible causeSolution
▪ The childproof lock is
activated.
▸ Change the fuse.
▸ Reset the circuit breaker.
▸ Call Customer Services.
▸ Check the power supply.
▸ Only use the original wok pan.
▸ For operating the appliance with the
childproof lock activated, see «Operating
the appliance» section.
▸ Switch the childproof lock off.
... A continuous acoustic signal is emitted, flashes in a display and the appliance switches off?
Possible causeSolution
▪ A button or a slider was
touched for longer than
10seconds.
▪ Object (e.g. pan, dish) on the
control panel.
▪ Food boiled over onto the
control panel.
28
▸ Remove object or food that has boiled
over.
▸ The appliance can be used again as
normal.
Page 29
... and flash alternately in the display?
Possible causeSolution
▪ The automatic safety shut-off
was triggered.
▸ Switch the cooking zone back on again
if required.
If a cooking zone has been running for longer without any settings being changed, the appliance switches the cooking zone off automatically, after how much time depends on the power level set.
8 Trouble-shooting
Power level /
123456789
function
Safety shut-off
2:008:30 6:30 5:30 4:30 3:30 3:00 2:30 2:00 1:30
after hrs.:mins.
... flashes in the display?
Possible causeSolution
▪ Excess temperature
protection was triggered.
▸ Allow the cooking zone to cool down.
▸ Check cookware.
... flashes in the display?
Possible causeSolution
▪ An interruption in the power
supply.
▸ Press any button to quit the error
message.
▸ The appliance can be used again as
normal.
… and are illuminated in the display?
Possible causeSolution
▪ An object (e.g. paper)
underneath the hob is
obstructing the air intake.
▸ Remove any objects in the drawer
underneath the hob.
▸ Touch any button to cancel the error.
▸ After 10 minutes the appliance can be
used again as normal.
▪ Ventilation is defective.▸ Note down the error number.
▸ Note down the serial number (FN) of the
appliance. See the identification plate for
this.
▸ Call Customer Services.
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8 Trouble-shooting
… or and a number illuminate in the display?
Possible causeSolution
▪ Internal error occurred.▸ Note down the error number.
Wok stand ...................................................... 12
32
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10 Notes
33
Page 34
34
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11 Service & Support
The «Troubleshooting» chapter provides valuable information for dealing with
minor operating faults. This saves you the time, effort and potential cost of having
to call out a service technician.
Information on the V-ZUG warranty can be found at www.vzug.com →Service →Warranty information. Please read this information carefully.
Please register your V-ZUG appliance online immediately at www.vzug.com →Service
→Warranty registration. This will allow you to take advantage of the best possible support
in the event of an fault in the appliance during the warranty period. You will require the
serial number (FN) and appliance designation to complete the registration process. This
information can be found on the identification plate for your appliance.
My appliance information:
FN:
___________________
Always have this appliance information to hand when you contact V-ZUG. Thank you.
The identification plate and connection plate are located on the underside of the hob.
Appliance
: _____________________
Your repair order
At www.vzug.com →Service→Service number you will find the telephone number of your
nearest V‑ZUG service centre.