Page 1
ASSEMBLY, INSTALLATION,
CARE, MAINTENANCE
AND USE INSTRUCTIONS
WARNING
Read these materials prior to assembling
and using this trampoline.
Page 2
2
Page 3
Contents
Read and follow all instructions in this manual before
using your trampoline, and do not use the trampoline in
any way that is not described in this manual.
Responsibility rests with the owner and supervisors of
the trampoline to make sure that all users are aware of
the practices specified in this manual.
1.0. Disclaimer
2.0. Care and Maintenance
2.1. General care
2.2. Rust and corrosion
2.3. Textile deterioration
2.4. Weather care
2.5. Relocation
2.6. Inspection checklist
3.0. Usage and Behaviour
3.1. Safe use information
3.2. Safe use instructions
3.3. Basic trampolining instructions
4.0. Installation
4.1. Location planning
4.2. Parts checklist
4.3. Assembly instructions
5.0. Warranty
5.1. Warranty periods
5.2. Inclusions
5.3. Exclusions
5.4. Warranty Claims
6.0. Missing parts
4
5
5
5
5
5
5
6
6
6
6
7
9
9
9
10
16
16
16
16
17
17
Page 4
4
The following Conditions of Sale will apply to, and bind the
purchaser of, any Vuly Trampolines Pty. Ltd. ABN: 91 160 793
706 product.
NOTICE TO USER:
Please read this agreement carefully before purchase or
assembly. By purchasing, opening and assembling this
product you acknowledge that you have read this agreement,
understand it and agree to be bound by its conditions. If you
are making a purchase on behalf of another person, you
agree that you are making the purchase as their agent.
LEGAL RIGHTS – PLEASE READ:
EXCLUSION OF LIABILITY – WAIVER OF RIGHT TO SUE –
YOUR ASSUMPTION OF RISK – THESE CONDITIONS AFFECT
YOUR LEGAL RIGHTS.
Vuly Trampolines Pty. Ltd. ABN: 91 160 793 706 (“Vuly”) , as
supplier of trampolines and accessories (“Products”) , sells
all Products subject to the following conditions:
1. To the maximum extent permitted by the law, Vuly, its
employees, directors and agents will not be liable to
the customer, their dependents or legal representatives
for damage to property, personal injury or death
suffered by the customer because the Product was not
manufactured or supplied with due care and skill, the
Product is not reasonably fit for its purpose or because
of negligence, breach of contract, breach of statute or
breach of statutory duty by Vuly.
2. Vuly, its employees, directors and agents are not liable to
the customer, their dependents or legal representatives
for personal injury or death suffered by the customer
because the Product was not:
a. installed in accordance with the Vuly instruction
manual. It is the customer’s responsibility to check all
boxes to confirm that all components are included
and in the correct condition before assembly.
b. installed with due care and skill, by a the customer
or a third party assembly service; and
c. in the same condition as when the Product was
supplied, due to wear and tear – including, but not
limited to, weather damage, deterioration of the net,
spring stretch, UV deterioration or rust.
3. The customer acknowledges that using the Product can
be dangerous, with inherent risks and hazards. As a
consequence, personal injury or death may occur. The
customer assumes and accepts all such risks, and hereby
– to the full extent permitted by law – waives the right of
action against, and fully releases Vuly for, loss, damages,
personal injury or death in any way caused by, or
relating to, the customer’s participation in such activities.
This includes – without limitation – liability for any
negligent or tortuous acts or omission, breach of duty,
breach of contract or breach of statutory duty on the
part of Vuly, its office bearers, directors, employees or
agents.
1.0. Disclaimer
RISK WARNING:
The use of the Product involves a significant risk of participants suffering personal injury including the possibility of serious
injuries, permanent disability or death. All participants who engage in activities with the Product do so at their own risk.
Page 5
5
2.1. General care
• Inspect before and after each use. It is essential that you
replace any worn, defective or missing parts immediately
and only through Vuly.
- See the ‘Inspection checklist’.
• Ensure that the Safety Net (and Safety Padding, if
applicable) is always correctly attached and in good
condition.
- Replace the Safety Net every 1 year.
• Keep away objects that could damage textile components.
• Ensure that moving metal components remain well
lubricated.
• Use only Vuly-made accessories.
• Use only parts that are recommended by Vuly.
2.2. Rust and corrosion
• Be aware of areas that are particularly prone to rusting:
Places where water is easily trapped.
Hollow sections of steel (which can appear in good
condition on the outside, while hiding rust on the
inside).
Sections where different metal components join
together.
• Inspect the inside of all Frame Poles and Net Poles every
6 months – as well as after rain – and remove any water
from the inside surfaces.
• Check Frame Pole and Net Pole connection areas for rust.
• Use general-purpose grease on steel connection areas.
• Avoid cleaning steel components excessively; it may
reduce the effectiveness of our protective coatings.
2.3. Textile deterioration
• Clean your Jump Mat with a soft sponge only to avoid
prematurely wearing the textiles.
• Avoid using powerful soaps or detergents; they can
damage the textiles.
• Wipe dry with an absorbent cloth any water left after rain,
cleaning or use of the Vuly Mister accessory. The mat may
discolour or form spots, if left to dry in the sun.
• Inspect the inside of your Safety Pad (if applicable) regularly,
and remove any water through the drainage holes.
Improper maintenance or lack of care can lead to your
trampoline deteriorating earlier than expected. Please
follow these care instructions to ensure that your trampoline
lasts for as long as possible.
2.0. Care and Maintenance
Record your date of purchase here:
/ /
• Remove textile parts, and store them – in their original
packaging – in a cool, dry and dark place when the
trampoline will be unused for over 1 month. Prolonged
exposure to UV sunlight can shorten the lifespan of the
safety net.
2.4. Weather care
Components of this trampoline are susceptible to
deterioration from use and environmental conditions – such
as sunlight, rain, salt and heat, to varying degrees.
If your trampoline will be unused for any extended period,
disassemble it, return it to its original packaging and store it
in a dry place.
RAIN: Remove any fallen debris on your trampoline
after rain. Wipe off residual water with a dry cloth;
moisture left on the trampoline may contribute to the
corrosion of steel components and weaken textiles.
WIND: Disconnect the Safety Net from the Net Poles,
and cover the Safety Net and Jump Mat with a storm
cover.
COLD: Disassemble your trampoline.
HEAT: Move your trampoline to where it will receive
the most shade during the brightest times of the day.
Cover when not in use to minimize UV damage.
2.5. Relocation
• Move the trampoline with a minimum of 4 adults, to ensure
that the lift is within heavy lifting regulations.
• Move the trampoline short distances using Vuly’s official
Wheels accessory, if your trampoline model supports it.
• Do not drag the trampoline. Parts may bend or warp if
insufficiently lifted.
• Avoid tilting the trampoline or resting it on its side; the
frame may bend under its own weight.
• Disassemble the trampoline, and return it to its original
packaging, to transport it over long distances.
COMPONENTS WILL DETERIORATE OVER TIME.
Page 6
6
Frame
Bends, cracks, twists or breaks
Rust spots
Sharp protrusions
Safety Padding
Missing, improperly positioned or insecurely attached
Safety Padding
Punctures, frays, tears or holes
Deterioration of, or damage to, the stitching or fabric
Springs
Missing, broken or damaged springs
Jump Mat
Punctures, frays, tears or holes
Deterioration of, or damage to, the stitching or fabric
Sagging fabric
Sharp protrusions in the suspension system elements
Rusting, damaged or bent mat connector steel
Safety Net
Missing, improperly positioned or insecurely attached
Safety Net
Punctures, frays, tears or holes in the enclosure barrier or
connectors
Deterioration of, or damage to, the stitching or fabric of the
enclosure barrier or connectors
Sagging fabric
Broken or damaged entry system
Net Poles
Missing, improperly positioned or insecurely attached:
A. Net Pole supports B. Net Pole U-shackles
Bends, cracks, twists or breaks
Rust spots
Sharp protrusions
2.6. Inspection checklist
Use this checklist to inspect your trampoline before each
use. Replace any worn, defective, or missing parts to avoid
potential hazards.
If you discover any safety issues, do not use the trampoline.
Contact Vuly to order and replace any parts.
Improper use of, or behavior on, your trampoline can lead
to serious injury. Please follow these usage and behaviour
instructions to ensure safe play.
3.1. WARNING
• Do not attempt or allow somersaults. Landing on the
head or neck can cause serious injury, paralysis, or
death – even when landing in the middle of the bed.
• Do not allow more than one person on the trampoline.
Use by more than one person at the same time can
increase the chance of injury.
• Use trampoline only with mature, knowledgeable
supervision.
• MAXIMUM USER WEIGHT 330 lb (150 kg).
3.2. Safe use instructions
• Do not attempt or allow somersaults. Landing on the
head or neck can cause serious injury, paralysis, or
death – even when landing in the middle of the bed.
• Do not allow more than one person on the trampoline.
Use by more than one person at the same time can
increase the chance of injury.
• Use trampoline only with mature, knowledgeable
supervision.
• Do not attempt or allow somersaults. Landing on the
head or neck can cause serious injury, paralysis, or
death – even when landing in the middle of the bed.
• Do not allow more than one person on the trampoline.
Use by more than one person at the same time can
increase the chance of injury.
• Use trampoline only with mature, knowledgeable
supervision.
• Trampolines over 20 in (51 mm) tall are not recommended
for children under 6 years of age.
• Inspect the trampoline before each use. Make sure the
barrier and the enclosure support (frame) padding are
correctly and securely positioned. Replace any worn,
defective, or missing parts.
• Climb on and off the trampoline. It is a dangerous
practice to jump from the trampoline to the floor
or ground when dismounting, or to jump onto the
trampoline when mounting. Do not use the trampoline
as a springboard to other objects.
• Enter and exit the enclosure only at the enclosure door
or barrier opening designated for that purpose.
• Do not attempt to jump over the barrier.
• Do not attempt to crawl under the barrier.
3.0. Usage and Behavior
Page 7
7
3.3. Fundamental skills
User: Start by getting comfortable with bouncing. Perform
small jumps until your confidence and coordination improve.
Familiarize yourself with basic bouncing, landing and
stopping movements. This will allow you to develop greater
control before you attempt more advanced techniques.
Always focus your eyes on the edge of the trampoline; this
will help with basic coordination.
Follow our guide to fundamental skills, and seek professional
gymnastic training advice, to further develop your
understanding of the dynamics of trampoline bouncing, and
the progression of bounce routines.
Supervisor: Ensure that the user follows all safety guidelines.
You must be mature and knowledgeable about trampolines,
read this entire booklet, and ensured that the user has also
read this entire booklet.
If no supervisor is available at times when someone may use
the trampoline, it should be appropriately disassembled to
avoid unsupervised use.
Bouncing
You should always bounce in the center of the bed, and only
perform controlled bounces in line with your coordination
and capability. Always begin your basic bounces low. Never
jump excessively high or recklessly.
The Stop Bounce
This technique will allow you to regain control by quickly
stopping your movement. Keep your feet on the mat, and
absorb the rebound of the trampoline through your knees
and waist.
This skill should be the first skill that you learn, and you
should use it whenever you feel out of balance, or when you
land away from the center of the mat.
To practice the stop bounce:
1. Stand in center of the mat, with your feet about hip-width
apart.
2. Attempt 3 easy bounces; keep them low and controlled.
3. Focus your eyes towards the perimeter of the trampoline
to keep your balance.
4. Stop the bounce by bending your knees and hips when
you land on the mat.
• Do not intentionally rebound off the barrier.
• Do not hang from, kick, cut or climb on the barrier.
• Bounce only when the surface of the bed is dry. Wind or
air movement should be calm to gentle. The trampoline
must not be used in gusty or severe winds.
• Wear clothing free of drawstrings, hooks, loops, or
anything that could get caught in the barrier.
• Stop bounce by flexing knees as feet come in contact
with the bed. Learn this skill before attempting others.
• Learn fundamental bounce and body positions
thoroughly before trying more advanced skills.
A variety of trampoline activities can be carried out by
performing the basic fundamentals in various serious
and combinations, performing one fundamental after
another, with or without feet bounces between them.
• Avoid bouncing too high. Stay low until bounce control
and repeated landing in the center of the trampoline
can be accomplished. Control is more important than
height.
• While keeping the head erect, focus eyes on the
trampoline toward the perimeter. This will help control
bounce.
• Avoid bouncing when tired. Keep turns short.
• Keep objects away that could interfere with the
performer. Maintain a clear area around the trampoline.
• Do not use the trampoline while under the influence of
alcohol or drugs.
• Do not attach anything to the barrier that is not a
manufacturer-approved accessory or part of the
enclosure system.
• Properly secure the trampoline when not in use. Protect
against unauthorized use.
If a trampoline ladder is used, the supervisor should
remove it from the trampoline when leaving the area
to prevent the unsupervised access by children under
6 years of age.
• Read all instructions before using the trampoline.
Warnings and instructions for the care, maintenance,
and use of this trampoline are included to promote safe,
enjoyed use of the equipment.
• For additional information concerning the trampoline
equipment, contact manufacture or instructor.
• For information concerning skill training, contact a trainer
certification organization.
Page 8
8
Arm Actions
Arms are also important for proper lift and control. Whenever
you’re in the air, your arms should be too. Raise them as
you jump – to about shoulder height and width. Keep this
position until you start falling, then lower your arms to slightly
behind the hips. Re-lift them as you bounce again.
Leg Actions
There are three basic leg actions: the tuck, pike, and straddle
pike. You should assume these positions at the peak of your
bounce, and resume the normal landing position as you
come back down.
Concentrate on getting perfect form as you practice;
ensure that your toes are pointed, and your fingers are
straight. These simple variations to the basic bounce are
very important for gaining experience in coordinating your
movement.
Page 9
9
4.0. Installation
4.1. Location planning
• Adequate overhead clearance is essential. A minimum
clearance of 26 ft. from ground level is recommended.
Provide clearance for wires, tree limbs, and other
possible hazards.
• Lateral clearance is essential. Place the trampoline 6.5
ft from walls, structures, fences, and other play areas.
Maintain a clear space on all sides of the trampoline.
• Place the trampoline on a level surface before use.
• Use the trampoline in a well-lit area. Artificial
illumination may be required for indoor or shady areas.
• Secure the trampoline against unauthorized and
unsupervised use.
• Remove any obstructions from beneath the trampoline.
• The owner and supervisors of the trampoline are
responsible to make all users aware of practices
specified in the use instructions.
• The trampoline enclosure is only to be used as an
enclosure for trampoline of a size for which the
enclosure is designed.
Correct Installation
Incorrect Installation
4.2. Parts checklist
L
1x BOX 1 1x BOX 2
5x Large W pole / 10x Large Curved Pole /
70x Springs / 1x Large Mat / 1x Large Pad /
1x Instruction manual / 1x White Glove
1x Spring tool / 1x Rope Set
10x Uppler net pole / 10x Lower net pole /
10x Straight pole / 10x T-Joiner / 1x Large Net;
XL
1x BOX 1 1x BOX 2
12x XLarge Curved Pole / 6x XLarge W pole /
84x Springs / 1x XLarge Pad /
1x XLarge Mat / 1x Instruction manual /
1x White Glove / 1x Spring tool / 1x Rope set
12x Uppler net pole / 12x Lower net pole /
12x Straight Pole / 12x T-joiner / 1x XLarge Net;
WARNING:
Page 10
10
L XL
10 12
L XL
70 84
L XL
1 1
L XL
1 1
L XL
1 1
L XL
1 1
L XL
10 12
L XL
10 12
L XL
10 12
L XL
5 6
Straight Poles T-Joiner
Springs
Jump Mat
Safety Net
Spring toolSafety Pad
Upper Net Poles
Lower Net Poles
Curved Poles
W-Pole
SKY ZONE POWERED BY VULY
Check that your trampoline bundle
contains the all of following parts:
TIME REQUIRED FOR ASSEMBLY: 1 HOUR (APPROX).
NUMBER OF PEOPLE REQUIRED FOR ASSEMBLY: 2
4.3. Assembly instructions
SKY ZONE POWERED BY VULY
PRE-ASSEMBLY
• Find level ground, and make sure that there are no
obstructions nearby.
• Check that you have all the parts required for assembly.
• Ensure that you DO NOT REMOVE the foam sleeves that
are pre-attached
REMEMBER: WEAR THE VULY
GLOVES AT ALL TIMES WHEN
INSTALLING YOUR TRAMPOLINE.
L XL
10 12
L XL
10 12
Connector Ropes
(ACTUAL PRODUCT MAY VARY)
Page 11
11
Frame
A. Lay out each Curved Pole in a circle. Ensure that the
punch-lines are facing upwards.
B. Position each T-Joiner in the gaps around the Curved
Poles. Ensure that the push-button holes are facing
downwards.
C. Place Straight Poles with each T-Joiner. Ensure that
the push-button holes are facing downwards.
D. Place a W-Pole beneath every second Curved Pole,
between each inwards Straight Pole. Ensure that the
push buttons are facing downwards.
2
STEP
1
STEP
3
STEP
Go around your trampoline, connecting Curved
Poles to T-Joiners, until you complete the frame.
A. Slide two T-Joiners into either side of a Curved Pole, Straight
Poles into both T-Joiners and a W-Pole between the Straight
Poles to form a complete leg.
Make sure that the push-buttons properly lock when connecting.
B. Connect the Curved Pole that is to the left of this completed leg
to the left T-Joiner.
Make sure that the punch-lines of Curved Poles are facing upwards.
Page 12
12
Go around your trampoline, attaching one Spring per frame section to
the Jump Mat and pulling it into the corresponding Spring hole on the
frame – until every spring is attached to the frame.
Remember: Spring holes alternate between atop and beneath the
Curved Pole.
Mat and Springs
A. Unravel and lay your Jump Mat inside the frame, ensuring that it is
flat, with the print facing upwards.
B. Stand between any two W-Poles. Rotate the Jump Mat, so that the
Batch Tag lines up with a T-Joiner.
Remember: Check that the Vuly logo is horizontal when looking
from between two W-Poles and that only orange D-shackles are
connected.
5
STEP
A. Attach a Spring into the orange D-shackle beside the Batch Tag, and
connect it to the Spring hole that is to the right of the chosen T-Joiner.
Note: You must hook the short ends of the Spring hooks into the
D-shackles on the Jump Mat, and hook the long ends into the Frame.
B. Go to the opposite T-Joiner on the frame, and find the corresponding
orange D-shackle. Attach a Spring to this D-shackle and connect it
to the second Spring hole that is to the right of this T-Joiner.
Tip: Hooking the Spring to the Jump Mat and pulling back to the
Frame is the easiest connection method. Alternatively, use the
Spring Tool to pull and connect the Springs from the Jump Mat to
the frame.
C. Repeat for each Spring, orange D-shackle and second Spring hole
that is to the right of every T-Joiner.
4
STEP
6
STEP
Ensure that the logo on the Jump Mat faces you – between two W-Poles.
A
A
B
B
Page 13
13
Safety Net
7
STEP
A. Unravel your Safety Net and lay it atop your Jump Mat.
B. Find the the Batch Tag on the Safety Net that is to the left of the door, and rotate the Safety Net so that this Batch Tag lines up
with the Batch Tag on the Jump Mat.
Remember: Ensure that the PP belts on the Safety Net are on the outside.
A
B
A. Take a Connector Rope, and insert it through
the back of a net connector hole that is to the
left of a PP belt.
A. Pull the Connector Rope through the inside
of the Safety Net to net connector hole on
your left. Repeat Step 8 for each Spring until
you have completed this frame section (fed
through the D- shackle strap that is to the right
of the next PP belt).
B. Wrap any remaining Connector Rope around this last
D-shackle strap – securing the hook to the D-shackle that
is to the left of the PP belt. Return to the first net connector
hole of this frame section, and wrap any remaining
Connector Rope around the starting D-shackle – securing
the hook to the D-shackle that is to the right of the PP belt.
Repeat Steps 8 and 9 for each section of the frame until the
Safety Net is fully secured.
B. Feed the Connector Rope through the right-hand
side of the D-shackle strap, before inserting it back
through the front of the net connector hole.
9
STEP
8
STEP
Page 14
14
A. Lift up the Safety Padding, and completely remove the
Spring to the left of a T-Joiner. Feed the Spring through the
loop on the Safety Padding, before re-hooking it to the Jump
Mat and Curved Pole.
B. Repeat for each Spring and loop in the Safety Padding to
the left of every T-Joiner.
Remember: Ensure that the Safety Padding is correctly attached
and secured. Properly installed Safety Padding is crucial to
protect against injuries.
A. Insert each Upper Net Pole into each
Lower Net Pole. The Lower Net Pole is
square at the bottom.
B. Rest the completed Net Poles against
the frame at each T-Joiner.
Safety Padding
Net Poles
Place the Safety Padding onto the Jump
Mat and Safety Net. Unfold and position it
to cover the Springs.
Ensure that all openings in the Safety
Padding are over the Net Pole holes in the
T-Joiners and that the Vuly logo lines up with
the centre of the entrance.
11
STEP
12
STEP
10
STEP
A
B
Note: Both your Upper and Lower Net
Poles will have foam sleeves pre-attached.
DO NOT REMOVE these sleeves.
Page 15
15
A. Choose a Net Pole and find the corresponding
U-shackle on the Safety Net.
Insert the short end of the U-shackle into one
of the holes on the Upper Net Pole. Rotate
the U-shackle, and insert the long end into
the other hole.
Remember: Ensure that the materials are
not twisted and that the hole at the bottom
of Upper Net Pole is facing outwards.
B. Repeat for each Net Pole.
A. Lift a Net Pole, raising the Safety Net at the same time. Insert it into the T-Joiner through the holes in the Padding.
Remember: Lift the Safety Padding and make sure that the Net Pole is fully inserted.
B. Repeat for each Net Pole until you have completely erected the Safety Net.
Remember: Ensure that the Safety Net is correctly assembled. A properly installed Safety Net is crucial to protect against injuries.
13
STEP
14
STEP
A
A
You have finished assembling your trampoline.
CONGRATULATIONS!
WARNING: Make sure that all push buttons are locked and secured before using your trampoline.
Bouncing on a trampoline with push buttons that are not locked will cause damage and injury.
B
B
Page 16
16
• UV deterioration of textile components,
• Stretching of springs.
As outdoor products that are actively used, trampolines and
their accessories will experience wear and tear over time.
5.3.2. Damage through weather conditions
Damage to the product that results from weather events –
such as rain or wind – are not covered under the warranty.
Vuly suggests that you contact your home and contents
insurer if your trampoline is damaged by such events.
5.3.3. Damage through improper installation
This warranty does not extend to any failure of the product
caused by installation not in accordance with the Vuly Manual.
Customers must assemble their Vuly product by following
carefully the Installation section of their Vuly Manual.
Furthermore, the warranty does not cover installation
provided by a third-party assembly service. It is the
customer’s responsibility to check all boxes and confirm that
all components are included in the correct condition before
installing.
5.3.4. Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the
product caused by poor care or maintenance. It is essential
that customers regularly check, and follow the advice of,
the Care and Maintenance section of their Vuly Manual to
ensure that their product lasts as long as possible.
5.3.5. Damage through inappropriate use
This warranty will be void if the product is used for any other
activity besides those for which it was intended. Vuly products
constitute recreational trampolines and accessories for such
trampolines. They are not intended for use as professional,
gymnastics trampolines, springboards, etc.
Any evidence that inappropriate actions that have led to
product failure will not be covered by the warranty. Similarly,
replacement parts or repairs needed to mend such damage
will not be covered under the warranty.
5.3.6. Damage through salt water proximity
This warranty (on steel components, specifically) will be
reduced by 50% where the Vuly product is assembled within
1.6 km of a salt water environment or where it is subject to
ocean spray.
5.3.7. Personal Injury
The warranty does not cover personal injury or losses due
to any of the above: wear and tear, weather conditions,
inappropriate installation, insufficient care or maintenance or
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials (“warranty”).
Vuly offers the longest and most extensive warranties in
the market on all our trampoline models. We provide
comprehensive after-sales service, which we believe
encourages the customer to purchase a Vuly trampoline
instead of those of our competitors.
5.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case, that
particular item will be covered by its own warranty period. It
does not affect – nor will it increase – warranty periods for
other purchased items.
Warranty periods always commence from the date of item
delivery, is for use under normal conditions and applies for:
Skyzone Powered by Vuly
• 60 months [5 years] to the Frame Poles, T-Joiners, Springs
and Jump Mat (excluding the print).
• 12 months [1 year] to all other parts of a purchased
trampoline – e.g. Safety Padding, Safety Net and Net
Poles.
Accessories
• 12 months [1 year] to purchased accessories – e.g.
Mister, Deck – not received during a promotional period.
• 3 months to any items received at no cost as part of a
promotion – e.g. ‘Free Shade Cover’.
The customer may extend the standard 12-month [1 year]
warranty to 36 months [3 years], if they purchase an extended
warranty within 7 days of their delivery date.
5.2. Inclusions
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of
a departure from its design specifications during production,
this constitutes a manufacturing fault or defect.
This may occur if – for example – use of incorrect textiles
during manufacturing causes a Safety Net to disintegrate, or
if improper welding produces an unstable Frame.
5.3. Exclusions
5.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of
the product. This may include, but is not limited to:
• Rusting of steel components,
5.0. Warranty
Page 17
17
inappropriate use, nor does it cover damage due to negligence
or accidents.
5.4. Warranty Claims
If a customer believes that a Vuly product is faulty or defective,
they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is faulty
or defective, as it may be dangerous. Any damage that the user
causes as a result of using faulty or defective products will lead
to voiding of the warranty.
5.4.1. Making a Warranty Claim
To fulfil a Warranty Claim, the customer must contact their local
distributor and submit a request through their accepted process.
United States and Canada (Escalade Sports):
817 Maxwell Ave
Evansville, IN 47711
T: 1-800-467-1421
E: customerservice@vulyplay.us
Submitting the online Warranty Claim form requires the customer
to provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault or
defect.
If the customer does not provide all details that the form requires,
their Warranty Claim will not be assessed.
5.4.4. Refunds
In all instances of successful warranty claims, Vuly offers
replacements parts only. Vuly provides refunds only at their
discretion. Any refunds granted to the customer exclude thirdparty fees, such as assembly services and credit card surcharges.
5.4.5 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded are
subject to the warranties provided by the companies that supply
them. The customer must contact these external companies to
make a warranty claim; Vuly itself will not assess claims made
against non-Vuly products.
If a customer believes that a Vuly product does not include
all necessary parts, they must immediately contact their local
distributor. A customer must not attempt to use a product if
any part is incomplete, as it may be dangerous. Any damage
that the user causes as a result of using incomplete products
will lead to voiding of the warranty.
6.0. Missing parts
Page 18
18
WARNING LABEL PLACEMENT
The placard shown above was sewn to the trampoline enclosure netting.
Note: The labels and placard shown are not actual size.
The labels shown on this page have been attached to the trampoline in the indicated locations. The safety instructions placard will
need to be attached by the owner. If one of the labels or the placard is missing or illegible, call our Customer Care Hot Line toll-free
at 1-800-467-1421, Monday through Fridaym 8 a.m. until 5 p.m. to order a free replacement label or placard.
Page 19
19
Page 20
See vulyplay.com/terms for the most recent Vuly
warranty policies, terms and conditions.
Loading...