VTech Telecommunications 80 9783 00 User Manual
ErisStation
TM
®
SIP Conference Phone with Wireless Mics
User’s manual
businessphones.vtech.com
Model: VCS752
BC
Congratulations
on purchasing your new VTech product. Before using this product, please read
Important safety instructions on page ii of this manual.
This manual includes the information and procedures necessary to install and
operate your new VTech product. Please review this manual thoroughly to ensure
proper installation and operation of this innovative and feature-rich VTech product.
For support, shopping, and everything new at VTech, visit our website at
businessphones.vtech.com.
ErisStation® is a registered trademark of VTech Communications, Inc.
Orbitlink Wireless TechnologyTM is a trademark of VTech Communications, Inc.
Important safety instructions
When using your ErisStation Conference Phone with Wireless Mics, basic safety precautions should
always be followed to reduce the risk of re, electric shock and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a
damp cloth for cleaning.
4. Do not use this product near water such as near a bathtub, wash bowl, kitchen sink, laundry tub or
swimming pool, or in a wet basement or shower.
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the base unit and wireless mic are provided for ventilation.
To protect them from overheating, these openings must not be blocked by placing the product on a
soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or
heat register. This product should not be placed in any area where proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label. If you
are not sure of the type of power supply in your ofce, consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be
walked on.
9. Never push objects of any kind into this product through the slots in the base unit or wireless mic
because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any
kind on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized
service facility. Opening or removing parts of the base unit or wireless mic other than specied access
doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause
electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
13. When the power supply cord or plug is damaged or frayed.
14. If liquid has been spilled onto the product.
15. If the product has been exposed to rain or water.
16. If the product does not operate normally by following the operating instructions. Adjust only those
controls that are covered by the operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized technician to restore the
product to normal operation.
17. If the product has been dropped and the base unit and/or wireless mic has been damaged.
18. If the product exhibits a distinct change in performance.
19. Avoid using the ErisStation Conference Phone with Wireless Mics during an electrical storm. There is
a remote risk of electric shock from lightning.
20. Do not use the ErisStation Conference Phone with Wireless Mics to report a gas leak in the vicinity
of the leak. Under certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the wireless mic is replaced in its cradle. This is a common event
associated with the closing of any electrical circuit. The user should not plug the phone into a power
outlet, and should not put a charged wireless mic onto the charging cradle, if the phone is located
in an environment containing concentrations of ammable or ame-supporting gases, unless there
is adequate ventilation. A spark in such an environment could create a re or explosion. Such
environments might include: medical use of oxygen without adequate ventilation; industrial gases
(cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
21. Only put the wireless mic next to your mouth when it is in normal talk mode.
22. The power cables are intended to be correctly oriented in a vertical or oor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling or cabinet outlet.
23. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily
accessible.
24. CAUTION: Use only the batteries indicated in this manual. There may be a risk of explosion if a
ii
wrong type of battery is used. Use only the supplied rechargeable battery or replacement battery
pack (BT183642/BT283642). Do not dispose of batteries in a re. They may explode. Dispose of
used battery according to the information in The RBRC® seal.
25. Use only the adapter included with this product. Incorrect adapter polarity or voltage can seriously
damage the product. Base unit power adapter: Input 100–240V AC 50/60Hz; Output: 9V DC 1500mA.
SAVE THESE INSTRUCTIONS
iii
Table of contents
Introduction ................................. 1
About ErisStation Conference Phone with
Wireless Mics ....................................1
Parts checklist ........................................1
Getting Started ............................ 2
Connect base unit ..................................2
Install the wireless mic battery ..............3
Before use ..............................................4
Base unit overview (front) ......................5
Base unit overview (rear) .......................7
Wireless mic overview ...........................8
Status indicators overview .....................9
Idle screen.............................................10
Idle mode screen icons .........................10
Active call screen icons ........................10
Using the phone menu .........................11
Main menu items ..................................11
Making calls ..........................................12
Conference phone operation .... 12
Use a wireless mic during a call ...........13
Ending the call ......................................13
Answering a call ....................................13
Putting a call on hold ............................14
Forwarding calls ....................................15
Transferring calls ..................................16
Making a conference call ......................18
Setting up a Network Conference ........19
Retrieving messages ............................19
Redialing ...............................................20
Muting active calls ................................20
Temporarily silencing the ringer ............20
Locating wireless microphones ............21
Phone Features.......................... 22
Using the Features menu .....................22
Using the Call menu .............................23
Using the local directory .......................27
Call history ............................................30
Using Speed Dial ..................................32
Entering speed dial numbers ...............32
Sending a Multicast Page .....................33
Conguring the Phone .............. 34
How to congure the phone .................34
Using the User Settings menu .............34
Preferences ...........................................35
Setting the language .............................35
Setting date and time preferences .......36
Restarting the phone ............................37
Display ..................................................37
Audio .....................................................39
Wireless Mic Registration ......... 40
WebUI ......................................... 41
Using the WebUI ...................................41
Status ....................................................42
Call Settings ..........................................43
User Preferences ..................................45
Program Dial Soft Keys ........................46
Speed Dial ............................................47
Directory ................................................48
User Password .....................................51
Appendix .................................... 52
Battery ...................................................52
Troubleshooting ........................ 53
Finding the rmware version ................53
Table of contents
Precautions for users of implanted
cardiac pacemakers .................. 58
About wireless mics .................. 58
Maintenance ............................... 59
FCC, ACTA and IC regulations . 60
The RBRC® seal ......................... 61
California Energy Commission
battery charging
testing instructions ................... 62
For C-ETL compliance only ...... 62
Mesures de sécurité
importantes ................................ 62
Limited warranty ........................ 65
Technical specications ........... 67
Introduction
About ErisStation Conference Phone with Wireless Mics
The ErisStation Conference Phone with Two Wireless Mics is designed for use in
ofce settings. It consists of a base unit and two wireless mics, enabling participants in
different areas of a meeting room to deliver clear conversation in a phone conference.
Parts checklist
Your conference phone package contains the following items. Save your sales
receipt and original packaging in the event warranty service is necessary.
SIP Conference Phone with Wireless Mics
User’s manual
businessphones.vtech.com
Model: VCS752
SIP Conference Phone with Wireless Mics
Model: VCS752
Quick Start Guide
businessphones.vtech.com
ErisStation
User’s manual Wireless mic ×2
Battery ×4
AC power cord
Quick start guide
Battery door ×4
DC power cable
Base unit
Power adapter
VCS754
ETHERNT CABLE
Ethernet cable
(with yellow plugs)
To purchase any accessories or replacements, visit our website at businessphones.vtech.com or
call 1-888-370-2006.
1
Getting Started
Connect base unit
The VCS752 can be powered by AC power or Power over Ethernet (PoE—Class 3).
Note: The ErisStation Conference Phone with Wireless Mics requires a network
connection to an IP PBX to operate. This manual assumes that your network
infrastructure is established and that your IP PBX phone service has been ordered
and congured for your location. For more information about installation options and
phone setup, see the VCS752 Administrator and Provisioning Manual, available at
businessphones.vtech.com.
To use AC power, connect the base unit as shown below.
Wall outlet
To Adapter
VCS752
LAN
3
Slots
1
AC power cord
Adapter
2
DC power cable
(with yellow plugs)
Ethernet cable
Network switch
or router
1. Plug one end of the DC power cable into the power jack of the base unit, and
plug the other end into the VCS752 jack of the power adapter. Route the cord
through the slots.
2. Plug one end of the Ethernet cable into the LAN jack of the power adapter, and
plug the other end into a network switch or router.
3. Plug the small end of the AC power cord into the power jack of the adapter, and
plug the large end into a wall outlet not controlled by a switch.
• The supplied power adapter is designed for use with only the ErisStation
Conference Phone with Two Wireless Mics. It is not designed to power other
network devices. Do not connect the supplied power adapter to any other network
devices through the supplied DC power cable or any other Cat5e ethernet cable.
• The AC power cord is intended for a vertical or oor mount position. The prongs
are not designed to hold the plug in place if it is plugged into a ceiling or cabinet
outlet.
2
Getting Started
3
AC power cord
1
2
LAN
VCS752
Wall outlet
Network switch
or router
DC power cable
(with yellow plugs) Ethernet cable
Slots
To Adapter
Adapter
1
DC power cable
(with yellow plugs) Ethernet cable
Network switch
or router
Ethernet cable
Slots
Battery X2
To power the VCS752 using PoE:
1. Plug one end of the Ethernet cable into the Ethernet port on the bottom of the unit.
2. Plug the other end of the cable into your network router or switch. When the base
unit is powered up, the status indicators turn green for about two seconds.
Slots
Network switch
or router
Ethernet cable
Note: You can connect the VCS752 to both PoE and AC power. Ensure that you
connect the cables in the order shown in the diagram on page 2. Once connected,
the unit will use PoE. If PoE fails, the unit will use AC power as a backup.
Install the wireless mic battery
1. Plug the battery connector securely into the socket inside the battery
compartment. Insert the battery (with the label THIS SIDE UP facing up) into the
battery compartment.
2. Slide the battery door until it clicks into place.
3. Place the wireless mic onto the charging cradle until it is ush.
Note: The status indicator on the wireless mic turns orange when charging, and turns
off when the wireless mic is fully charged.
3
Getting Started
Before use
Check for dial tone
• Press . If you hear a dial tone, and see that the status indicators turn green on
the base unit, the installation is successful.
If you do not hear a dial tone:
• Recheck the installation diagram and the connections to the unit.
• Ensure the unit is correctly congured with the correct SIP account information.
For more information, see the VCS752 Administrator and Provisioning Guide,
available at businessphones.vtech.com.
• Consult your service provider if you require additional user accounts or if you
suspect a service disruption is at fault.
Operating range
This conference phone operates with the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this wireless mic and base unit can
communicate over a certain distance, which can vary with the locations of the base
unit and wireless mic, the weather, and the layout of your ofce.
When the wireless mic is out of range, the status indicator on the wireless mic
ashes red slowly. The wireless mic will sleep after being out of range for 30 minutes.
Therefore, you should always return the wireless mic to the charging cradle after use.
If there is an incoming call while the wireless mic is out of range, the incoming call
green light may not ash on the wireless mic. If it ashes, the call may not connect
well when you press on the base unit. Move the wireless mic closer to the base
unit, and then press on the base unit to answer the call. If the wireless mic moves
out of range during a telephone conversation, there may be interference. To improve
reception, move closer to the base unit.
4
Getting Started
Base unit overview (front)
1 2
4 5 6
3
7
taErisS tion
1314
1112
10
1. Status indicator
• Indicates the system status. See also Status indicators overview on page 9.
2. Speaker
3. Cell 2/Headset Bluetooth Status indicator
• Indicates the status of the Bluetooth-connected device. See also Status
indicators overview on page 9.
4. LCD screen
5. MENU / SELECT
• Press to show the menu.
• Press to select an item, or save an entry or setting in a menu.
6. Navigation keys p q / t u
• Press to scroll up or down while in the menu, phonebook, or call log.
• Press to move the cursor right or left while entering names or numbers.
• Press to view additional soft key labels and view multiple active calls.
8
9
7.
• Press to make, answer, or end a call.
5
Getting Started
8. Dial pad keys
• Press to enter numbers or characters.
• While editing names, press to add a space.
9. Front microphone
10. MUTE ALL
• During a call, press to mute or end mute all microphones in the system.
11. /
• Press to adjust the ringer volume.
• During a call, press to adjust the listening volume.
12. Soft keys
• Press to perform actions as indicated by the on-screen labels.
13. HOLD / CANCEL
• While on a call, press HOLD to put the call on hold.
• While in a menu, press CANCEL to return to the previous menu.
14. Cell 1 Bluetooth Status indicator
• Indicates the status of the Bluetooth-connected device. See also Status
indicators overview on page 9.
6
Getting Started
Base unit overview (rear)
1. Adapter jack
a
7
d
Getting Started
Wireless mic overview
e
1. Microphone
• Functions as an extended microphone of the base unit during a call.
a
b
c
2. Status indicator
• Indicates the system status. See Status indicators overview on page 9.
3. MUTE ALL
• During a call, press to mute or end mute all microphones in the system.
4. Battery door
5. Charging contacts
8
Getting Started
Status indicators overview
Status indicator on the base unit
Green (two seconds) • Power up.
Green (steady) • On a call.
Red (steady) • System is muted during a call.
Green (slow ash) • Call on hold.
Green (fast ash) • Incoming call.
Yellow (ash) • Line unregistered or Network Down.
Bluetooth Status indicators
CELL 1 LED (BLUE) CELL 2/HEADSET LED (BLUE)
Steady Bluetooth Device 1 is connected. Bluetooth Device 2 or headset is
connected.
Fast ash Incoming call on Device 1. Incoming call on Device 2.
Slow ash Device 1 is on hold. Device 2 is on hold.
LEDs ash
alternately
Base is in discovery mode. Base is in discovery mode.
Status indicator on the wireless mic
Orange (two seconds) • Power up.
Orange • Charging on the cradle except during registration.
Orange (ashing) • Mic battery is low.
Red/Green alternating • Wireless mic is registering to the base.
Green • On a call.
Green (fast ash) • Incoming call.
Red • System is muted during a call.
Red (slow ash) • Mic is out of range or not registered or off cradle during
paging.
Off • Mic is in idle mode or without a battery.
9
Getting Started
Idle screen
The Idle screen appears after the phone is connected and congured for your SIP
PBX service. The Idle screen indicates that you have no active or held calls.
From the Idle screen, you can press:
•
Directory
directory on page 27.
•
will use this line. Note:
registered to your phone.
•
Call Log
Note that the default Idle screen soft keys are shown above. Your phone’s soft keys
are programmable and may differ from what is listed here.
Idle mode screen icons
In idle mode, the following screen icons indicate your phone’s current settings.
Icon Status
to view the directories that are available to you. See Using the local
to select another line (SIP Account). When you make a call, the phone
Line
appears only if more than one SIP account is
Line
to view the phone’s call history. See Call history on page 30.
Call Forward All is on. See To set Call forward: on page 24.
The ringer is off.
Do Not Disturb is on. See To set Do Not Disturb: on page 24.
Active call screen icons
During a call, the following screen icons indicate the call’s status.
Icon Status
Speakerphone—the speakerphone is active.
1/2
Call counter—more than one call is active.
More than one call is active. Press q or p to view another call.
10
Getting Started
Using the phone menu
1. Press MENU to show the main menu.
2. Press q or p to highlight menu items.
3. Press SELECT or a corresponding dial pad key to select a highlighted menu
item. For example, when Features is highlighted, you can press SELECT or you
can press 1 on the dial pad to view the Features submenu.
4. Press SELECT or an appropriate soft key to save changes.
5. Press CANCEL to cancel an operation, exit the menu display or return to the idle
screen.
Main menu items
1. Features (see page 22)
2. Status (see page 53)
3. User settings (see page 34)
4. Admin settings (Available only to your system administrator. For more
information, see the VCS752 Administrator and Provisioning Guide, available
from businessphones.vtech.com.)
11
Conference phone operation
Making calls
You can make a call at any time by pressing , and then dialing a number. When
the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a
phone number and then pressing or
To make a call:
1. Press . You hear a dial tone.
2. Use the dial pad keys to enter the desired phone number.
to call the number.
Dial
• Press
• Press
Backspc
if you enter an incorrect digit.
to change from entering digits to entering letters (if you need
123
to enter a domain name as part of the number). When entering letters,
pressing the * or # keys allows you to enter symbols. For example, press *
twice for the @ symbol.
3. Press
, or, if the number as valid, the phone dials the number after a
Dial
short delay.
Note that the default live dial soft keys are shown above. Your phone’s soft keys are
programmable and may differ from what is shown here.
To make a call by pre-dialing:
1. Use the dial pad keys to enter the desired phone number.
• Press
• Press
Backspc
if you enter an incorrect digit.
to change from entering digits to entering letters (if you need
123
to enter a domain name as part of the number). When entering letters,
pressing the * or # keys allows you to enter symbols. For example, press *
twice for the @ symbol.
2. Dial the number by pressing or
Dial
12
:
Conference phone operation
When the call is answered, the active call screen appears.
Note that the default active call screen soft keys are shown above. Your phone’s soft
keys are programmable and may differ from what is shown here.
Use a wireless mic during a call
1. During a call, lift a wireless mic from the base unit charging cradle, and then put
it on the table. The status indicator on the wireless mic turns green.
2. Speak towards the microphone on the wireless mic.
• For best performance, speak to the microphone on the wireless mic at a
distance of no more than 3 feet.
• Always return the wireless mics to the charging cradles after use.
Ending the call
To end the call, press or
Answering a call
To answer a call:
On the base unit, press , or press
• If you have multiple incoming calls, (as indicated by ), press q or p to select
the call you want to answer.
On the incoming call screen, you can also press:
•
Reject
•
Forward
If you don’t respond to an incoming call, the phone displays a missed-call alert screen.
to terminate the incoming call.
to forward the call to another number.
End
.
Answer
.
13
Conference phone operation
If a missed call alert screen appears, you can press:
•
•
Callback
•
Putting a call on hold
Use this feature to hold one call while you access another. The phone also puts
calls on hold automatically when you answer another call, transfer a call, or create a
conference.
To put a call on hold:
During a call, press HOLD on the base unit.
The On hold screen appears. The status indicator ashes green slowly.
From the On hold screen, you can press:
•
•
Resume
•
Transfer
•
•
Note that the default On hold screen soft keys are shown above. Your phone’s soft
keys are programmable and may differ from what is shown here.
If another party puts you on hold, you may see the message Held by far end. This
message depends on compatibility between phones and PBX types, and may not
always appear. You can press
to return to the Idle screen.
Exit
to immediately dial the caller’s number.
to see the caller’s information in the call history.
View
End
to end the call
New
to dial a new call
to take the call off hold.
to transfer the held call to another party.
Conf
to start a conference with the held call.
to end the call.
End
14
Conference phone operation
Forwarding calls
You can forward an incoming call to another number, either by entering the number
yourself, or by selecting a number from the directory or call history (the call history
stores the numbers for missed calls, received calls and dialed calls).
Note: Your phone’s Call Forward–No Answer setting will cancel the manual
forwarding process if it takes effect rst. For example, your phone may be set to
forward calls to voicemail after a call rings for 10 seconds, before you can reach the
phone to forward the call yourself. If you have problems forwarding calls because of
the Call Forward–No Answer setting, you can extend your Call Forward–No Answer
delay. See Using the Call menu on page 23.
To forward a call using manual entry:
1. When an incoming call appears, press
The phone stops ringing and the Forward to screen appears.
Forward
.
If you press
screen reappears.
2. Enter the number to which you want to forward the call.
3. Press
To forward a call using the directory or call history:
1. When an incoming call appears, press
The phone stops ringing and the Forward to screen appears.
2. Press MENU, and then select the Features menu to access the Directory or Call
History.
Cancel
Forward
, the phone begins ringing again and the incoming call
. Your phone returns to idle mode if you have no other active calls.
Forward
.
15
Conference phone operation
3. Select the Call History folder or Directory you want to access.
4. If necessary, press t or u until
The Call Forwarded screen appears. Your phone returns to idle mode if you
have no other active calls.
Transferring calls
You can transfer a call to someone else at another phone.
If you talk to the transfer recipient before completing the transfer, you are making a
“supervised” transfer.
However, the transfer recipient does not have to talk to you before receiving the
transferred call. If you do not talk to the transfer recipient before transferring the call,
you are making a “blind” transfer. You can also transfer a call to a held call.
To transfer a call (supervised):
1. During a call, press
transfer setup screen appears.
Transfer
. The call is automatically put on hold and the
appears and then press
Dial
Dial
.
2. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
3. When the second caller answers, you can talk to the caller to notify them of the
transfer, then press
The Call transferred screen appears, and your phone returns to idle mode.
Transf
to transfer the call.
16
Conference phone operation
To cancel the transfer, press:
•
Cancel
•
•
call. Your rst call remains on hold.
To transfer a call (blind):
1. During a call, press
transfer setup screen appears.
2. Press
3. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
4. Press
valid number.
The Call transferred screen appears, and your phone returns to idle mode.
on the transfer setup screen. The active call screen reappears.
when the second call is active. You will hang up on the second call.
End
when the second call is active. You will stay connected to the second
Split
. The call is automatically put on hold and the
Blind
Transf
Transfer
.
, or wait for the phone to automatically dial, once it recognizes a
To transfer a call to a held call:
1. During a call, press t or u to view the next set of soft keys.
2. Press
XferCall
. The call is automatically put on hold, and a list of held calls
appears.
3. On the Transfer to target screen, press:
Select
•
•
to talk to the held call, and then press
Blind
, and then
Select
to transfer the rst call to the held call immediately.
Transf
to transfer the rst call.
The Call transferred screen appears, and your phone returns to idle mode.
17
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