VTech Telecommunications 80 9677 00 User Manual

Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.

CM18045

4-Line

Small Business System

Cordless Handset

User’s manual

Congratulations

on your purchase of this VTech product. Before using this product, please read the Important safety information.

This user’s manual provides you with the complete installation and setup instructions.

For customer service or product information, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.

Model number: CM18045 Type: 4-Line Small Business System Cordless Handset

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your VTech product can be found on the bottom of the charger.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

TIA-1083

Telephones identiﬁed with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efﬁciency guidelines.

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, ﬁre, or electric shock.

Safety information

• Read and understand all instructions in the user’s manual. Observe all markings

on the product.

• Avoid using a telephone during a thunderstorm. There may be a slight chance of

electric shock from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak. Under

certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of ﬂammable or ﬂame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a ﬁre or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

• Do not use this product near water, or when you are wet. For example, do not use

it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

• Avoid placing the telephone system in places with extreme temperature, direct

sunlight, or other electrical devices. Protect your phone from moisture, dust, corrosive liquids and fumes.

• Install this product in a protected location where no one can trip over any line or

power cords. Protect cords from damage or abrasion.

• If this product does not operate normally, see the Troubleshooting section on

pages 78-86. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 96-98. Do not open this product except as directed in the user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

• Replace backup battery only as described in the user’s manual. Do not burn or

puncture batteries — they contain caustic chemicals.

• This power adapter is intended to be correctly oriented in a vertical or ﬂoor mount

position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an under-the-table or cabinet outlet.

Important safety information

• For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the

equipment and shall be easily accessible.

Caution:

• Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

• Use only the supplied rechargeable battery or replacement battery (model BT283342). To order a replacement battery, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

• To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of used batteries according to the instructions.

Especially about cordless telephones

• Privacy: The same features that make a cordless telephone convenient

create some limitations. Telephone calls are transmitted between the console and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

• Electrical power: The console of this cordless telephone must be connected to a

working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the console is unplugged, switched off or if the electrical power is interrupted.

• Potential TV interference: Some cordless telephones operate at frequencies that

may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the console of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

• Rechargeable batteries: This product contains nickel-metal hydride rechargeable

batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe

manner. Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC® Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickelmetal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. You may call 1 (800) 8-BATTERY® for locations accepting spent Ni-MH batteries.

RBRC® and 1-800-8-BATTERY® are registered trademarks of the Rechargeable Battery Recycling Corporation.

Important safety information

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a

multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

• Should keep wireless telephones at least six inches from the pacemaker.

• Should NOT place wireless telephones directly over the pacemaker, such as in a

breast pocket, when it is turned ON.

• Should use the wireless telephone at the ear opposite the pacemaker. WTR’s evaluation did not identify any risk to bystanders with pacemakers from other

persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

iii

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.

CM18045

Small Business System

Cordless Handset

4-Line

User’s manual

Battery compartment cover

Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.

CM18045

4-Line

Small Business System

Cordless Handset

Quick start guide

GP1250

Battery for cordless handset

Cordless handset

Charger for cordless handset with power adapter installed

Belt clip

Table of contents

Getting started

Installation ................................... 1

Charger installation ...................... 3

Battery installation and

charging ................................... 4

Wall mount installation

(Optional) ................................. 6

Add and register a handset ......... 8

Use a belt clip (Optional) ............. 9

Add a corded headset

(Optional) ............................... 10

Handset overview ...................... 11

Handset screen icons ................ 17

Alert tones and lights ................. 18

Telephone settings

Telephone setup ........................ 19

Menu settings ......................... 19

Ringer volume ........................ 20

Ringer tone ............................. 21

Do not disturb (DND) .............. 21

LCD contrast .......................... 22

Key tone ................................. 22

Auto key lock .......................... 23

LCD Language ....................... 23

Primary line ............................ 24

Call privacy ............................. 24

Hold reminder ......................... 25

Handset name ........................ 25

Factory reset .......................... 26

Handset information ............... 26

Customer support ................... 26

Telephone operation

Telephone operation .................. 27

Line indicators ........................ 27

Making and ending a call ........ 27

On hook dialing (predialing) ... 27

Using the speakerphone ........ 28

Answering a call ..................... 28

Temporary ringer silencing ..... 28

Lock keypad ........................... 28

Options while on calls ................ 29

Call waiting ............................. 29

Volume control ........................ 29

Mute ....................................... 29

Hold ........................................ 30

Switching between lines ......... 30

Call privacy ............................. 31

Recording a call ...................... 32

Chain dialing ........................... 33

Redial ........................................ 34

Conference call .......................... 36

Establish a conference call ..... 36

Options during a conference

call .......................................... 38

Intercom ..................................... 40

Make an intercom call to an

extension ................................ 40

Answer an intercom call ......... 40

End an intercom call ............... 40

Answer an incoming call

during an intercom call ........... 41

Hold an intercom call .............. 41

Table of contents

Handle an intercom call by

the private mailbox ................. 41

Call transfer ............................... 42

Blind transfer .......................... 42

Transfer a call and speak to

the receiving party .................. 42

Paging ....................................... 43

Make a paging call to an

extension ................................ 43

Set and edit a group for

paging call .............................. 44

Make a paging call to

multiple extensions ................. 45

End a paging call .................... 45

Delete the group settings ....... 45

Speed dial .................................. 46

Assign a speed dial entry ....... 46

Dial a speed dial entry ............ 47

Delete a speed dial entry ....... 47

Getting started

Phone lines

Installation

This CM18045 handset is an accessary of CM18445 concole. You must purchase the CM18445 console and register this handset to the console before use.

Install and set up CM18445 console first before expanding your system with this CM18045 handset.

DECT

Optional 2.5mm corded headset (purchased separately)

CM18045 handset (Ext. 1, 2, 3...)

Install the handset close to a power outlet not controlled by a wall switch. The handset can be placed on a flat surface or vertically mounted on the wall (pages 6-7).

Your product may be shipped with a protective sticker covering the handset display, remove it before use.

For customer service or product information, visit our website at

www.vtechphones.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

CM18445 console

(Ext. 0)

Getting started

Installation

Avoid placing the handset too close to:

• Communication devices such as television sets, VCRs, or other cordless telephones.

• Excessive heat sources.

• Noise sources such as a window with trafﬁc outside, motors,

microwave ovens, refrigerators, or ﬂuorescent lighting.

• Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of a washing

machine or work bench.

Getting started

Charger installation

The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Install the charger as shown below.

Plug the power adapter into an electrical outlet not controlled by a wall switch.

NOTE: Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

Getting started

Battery installation and charging

Install the battery as shown on the next page. Once you have

installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 99 for battery

operating times. If the screen is blank, you need to charge the handset without

interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. When the battery is low, the handset shows a flashing .

Battery indicators Battery status Action

The screen is blank or shows Place in charger and ﬂashes.

The screen shows and it ﬂashes.

The screen shows HANDSET X. (X represents the extension number of the handset).

The battery has no or very little charge. The handset cannot be used.

Battery has enough charge to be used for a short time.

Battery is charged. To keep the battery

Charge without interruption (at least 30 minutes).

charged, place it in the or charger when not in use.

Getting started

Battery installation and charging

Install the battery as shown below.

1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated.

2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

3. Charge the handset by placing it face forward in the charger. The charge light is on when charging.

GP1250

The CHARGE light turns on.

NOTES:

• Use only the supplied rechargeable battery or replacement battery (model BT283342). To order a replacement battery, visit our website at

www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377.

• If you do not use the handset for a long time, disconnect and remove the battery to prevent possible leakage.

Getting started

Wall mount installation (Optional)

The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10mm screws and wall anchors (not provided) to hold the charger in place. The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers. You might need a professional to install the charger.

To mount the charger on the wall

1. Use a pencil to mark the desired positions of the two holes on the wall, make sure the space between the two holes is 30mm. Drill two holes in the wall according to the marks.

Screw spacing 30mm (1.18 inches)

2. If you drill the holes into a stud, go to step 3.

-OR-

If you drill the holes into an object other than a stud, insert the wall anchors (not provided) into the holes and tap gently on the ends with a hammer until the wall anchors are flush with the wall.

Getting started

Wall mount installation (Optional)

3. Insert the screws (not provided) into the holes and tighten them until only 1/4 inch of the screws are exposed.

4. Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place.

Getting started

Add and register a handset

You can add CM18045 handsets to the CM18445 console at any time, each new handset must be registered with the console before use.

The handsets are assigned with available extension numbers starting from 1 in ascending order (1 to 9). You can register a maximum of nine devices to the console.

To register the handset to the CM18445 console:

Start registration when the handset shows

1) Press MENU on Console> Registration> Register Ext. 2) Press # on this extension to register.

1. On the handset, press #. The handset shows Registering... Please wait.

2. On the console, press MENU/SELECT.

3. Press DIR or CID to scroll to Registration, then press MENU/SELECT or /SKIP.

4. Press MENU/SELECT or /SKIP to choose Register ext. The console shows

Registering....

5. You hear a beep sound when the registration process is successful. The handset shows HANDSET X registered. (X represents the extension number, ranged from 1 to 9). It takes up to 60 seconds to complete the registration process.

6. Press a line key (LINE 1 - LINE 4). If you hear a dial tone, the registration was successful.

1) Press MENU on Console> Registration> Register Ext.

2) Press # on this extension to register.

Directory Call log Ringer setting Console setup Line mode Ans sys setup >Registration

Registration: >Register ext Deregistration

HANDSET X registered.

NOTE: If the registration is not successful, the console returns to the previous

screen. To reset the handset, remove the handset from the charger. Wait for about two minutes, then try the registration process again.

Getting started

Use a belt clip (Optional)

Install the belt clip, if desired.

Snap the belt clip into notches on both sides of the handset.

To release the belt clip, pull and unlock one flap from its notch first before detaching the whole belt clip from the handset.

Getting started

Add a corded headset (Optional)

You can use this handset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately).

Side view of the handset

Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.

Getting started

Handset overview

Charge light

• On when the handset is charging in the charger.

Softkeys (2)

• Press to select a menu item displayed above the key.

LINE 1/LINE 2/LINE 3/LINE 4

• Press to make a call on the desired line.

• Press to answer a call.

INT

• Press to make an intercom call when in idle.

REDIAL/PAUSE

• Press to view the last 10 numbers dialed.

/SPEAKER

• Press to turn on the handset speakerphone. Press again to resume normal handset use.

Getting started

Handset overview

DIR

• Press to scroll up while in menus.

• Press to show directory entries when the telephone

is not in use.

-/VOLUME/+

• During a call, press to adjust the listening volume.

• Press to adjust the ringer volume when in idle

mode.

PAGE

• Press to begin a one-to-one or one-to-group broadcast.

MENU/SELECT

• Press to enter the menu.

• While in a menu, press to select an item or save an

entry or setting.

CID

• Press to scroll down while in menus.

• Press to show the caller ID history when the

telephone is not in use.

OFF/CANCEL

• While using menus, press to return to idle mode.

• During a call, press to hang up.

DND (Do not disturb)

• Press and hold to turn the feature on. Press and hold again to turn off.

MUTE/DELETE

• During a call, press to mute the microphone.

• While predialing, press to delete digits.

• While reviewing the directory entry, press to delete

an individual entry.

• While entering or editing a directory entry, press to erase a digit or character.

Getting started

Handset overview

Menus

Answering system menu

• Play messages

• Mailbox mode

• Record memo

• Gen MB

• Settings

• Remaining time

• Delete all old

Main menu

• Directory

• Call history

• Ringer setting

• Handset setup

• Speed dial

• User support

• Handset info

• Factory reset

Using menus

• Press MENU/SELECT to show the main menu; or press the left softkey to show the answering system menu.

• Press DIR or CID to scroll through menu items.

• Press MENU/SELECT or Select to select or save changes to a

highlighted menu item.

• Press OFF/CANCEL or Back to cancel an operation, exit the menu display or return to the idle screen.

Getting started

Handset overview

The following tables provides you with more details on the main menu and the answering system menu of the handset.

Table 1 - Main menu (Press MENU/SELECT in idle screen)

Menu Description Reference

Directory Review, add or delete directory

entries.

Call history Review, delete call history entries,

or copy an entry to directory.

Ringer setting

Handset setup

Speed dial Program the desired telephone

User support

Handset info

Factory reset

Set ringer volume and ring tone for an incoming call.

Set LCD contrast, key tone, auto key lock, language, Primary line*, call privacy**, handset name, and hold remainder.

*Primary line defines which line is automatically selected each time you pick up the corded handset or press the speakerphone.

**Call privacy defines whether other extensions can barge in to join a call in progress.

numbers or extension numbers into the speed dial keys.

Display a website for you to get extra support.

Display ring group status, and the extension number of a paired accessory.

Reset all settings of the handset to the factory default.

Pages 48-52

Pages 53-59

Pages 20-21

Pages 22-25

Pages 46-47

Page 26

Getting started

Handset overview

Table 2 - Answering system menu (Press left softkey in idle screen)

Menu Description Reference

Play messages

Mailbox mode

Record memo

Gen MB Play or delete messages in the

Settings Set up the handset’s private

Play messages in the private mailbox.

Turn on or off the private mailbox, or set to play an announcement only to caller when no one is available to pick up the call.

Record reminders for yourself or others who are using the same telephone system.

general mailbox.

mailbox. Mailbox On, Announce only -

Set the number of rings before the system answers the incoming calls, and record your own greeting announcements.

Remote access - Modify the passcode for users to access general mailbox remotely by making a call to one of the telephone lines.

Message length - Set the maximum duration allowed for any voice messages.

Pages 68-69

Page 60

Page 71

Pages 68-69

Pages 61-66

Getting started

Handset overview

Table 2 - Answering system menu (Press left softkey in idle screen) (Continued)

Menu Description Reference

Settings (Continued)

Remaining time

Delete all old

Call screening - Set whether the handset user hear the caller whenever a voice recording is taking place.

Call intercept - Set whether users of other system extensions can intercept and stop a recording in private mailbox and talk to the caller.

Msg alert tone - Set whether a tone is played when there are unattended messages in the general mailbox.

Check the remaining recording time and number of messages available in the private mailbox.

Delete all old messages in the private mailbox.

Pages 61-66

Page 66

Page 70

Getting started

Handset screen icons

1 2 3 4 5

-Mute

-Priv

-Recording call

Conf.

On when any corresponding extensions are in use. Ringer off - On steadily when the ringer volume is set to OFF or

the do not disturb function is on.

Headset - On steadily when using a corded headset.

Battery indicator - Shows the battery status.

Microphone is muted. On steadily when the call privacy feature is set to On. On steadily when recording a call.

On steadily during a conference call.

Getting started

Alert tones and lights

Handset alert tones

One beep The handset is recording an announcement or memo.

-OR-

You have set the message alert tone on.

-OR-

There is an incoming call waiting.

Hold tone (two beeps) You have set the hold reminder on; a call has been on

Handset indicator lights

hold for more than three minutes.

Charge light

• On when the handset is charging in the charger.

Large Lighted Display

LINE 1/LINE 2/LINE 3/LINE 4

• On when the telephone line is in use.

• Flashes when there is an incoming call.

INT

• On when the handset is on an intercom call.

• Flashes when there is an incoming intercom call.

Backlight (lighted display and dial pad)

• On when the handset is lifted from the charger.

• On when a key is pressed.

/SPEAKER light

• On when the speakerphone is in use.

Telephone settings

Telephone setup

Menu settings

Use this menu to change the handset settings.

1. Press MENU/SELECT when in idle mode (when the handset is not in use) to enter the main menu.

2. Press DIR or CID to scroll to the feature to be changed. The > symbol indicates the selected menu item.

3. Press MENU/SELECT or the Select softkey to select the menu item.

4. Press Back to exit setup without making changes.

5. Press OFF/CANCEL to back to the idle mode.

NOTE: Press OFF/CANCEL to cancel an operation, exit the menu display, or return to idle mode.

Telephone settings

Telephone setup

Ringer volume

Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the handset screen. The handset stores the volume setting for all lines.

1. When the handset is idle, press MENU/SELECT.

2. Press DIR or CID to scroll to Ringer setting, then press

MENU/SELECT or Select.

3. Press MENU/SELECT or Select again to select Ringer volume.

4. Press DIR, CID or -/VOLUME/+ on the handset to adjust the ringer volume.

5. Press MENU/SELECT or Save to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.

-OR-

When the handset is idle, press -/VOLUME/+ to adjust the ringer volume, then press MENU/SELECT or Save to save.

NOTE: The ringer volume also determines the ringer volume for intercom

calls. If the handset ringer volume is set to off, the handset is silenced for all incoming calls, including intercom calls.

Telephone settings

Telephone setup

Ringer tone

Use this feature to choose one of the ten ringer tones. You can choose different ringer tones for different lines so you can easily identify which line is calling.

1. When the handset is idle, press MENU/SELECT.

2. Press DIR or CID to scroll to Ringer setting, then press

MENU/SELECT or Select.

3. Press DIR or CID to scroll to Ringer tone, then press

MENU/SELECT or Select.

4. Press DIR or CID to select the desired line (Line 1, Line 2, Line 3 or Line 4), then press MENU/SELECT or Select.

5. Press DIR or CID to select a desired ringer tone.

6. Press MENU/SELECT or Select to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press OFF/CANCEL or Back.

7. Repeat steps 4-6 above to choose ringer tones for other lines if desired.

Do not disturb (DND)

Use this feature to silence your handset. When you activate the do not disturb function, the icon and Do Not Disturb appear on the handset screen. You will not receive any paging call and you will not hear rings of incoming call or intercom call.

Instead, the LINE 1-LINE 4 indicator flashes to signal an incoming call. If you receive an intercom call, the extension number of that intercom call appears on the screen display.

1. Press and hold DND to prevent interruptions. The icon and Do Not Disturb appear on the screen.

2. Press and hold DND again to resume normal call alerts.

+ 81 hidden pages

VTech Telecommunications 80 9677 00 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Installation

Charger installation

Battery installation and charging

Wall mount installation (Optional)

Add and register a handset

Use a belt clip (Optional)

Add a corded headset (Optional)

Handset overview

Handset screen icons

Alert tones and lights

Telephone settings

Telephone setup

Menu settings

Ringer volume

Ringer tone

Do not disturb (DND)