VTech Telecommunications 80 9098 00 User Manual
User’s Guide
AT&T SB35020/SB35025 Deskset
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Syn248
TM
is a trademark of Advanced American Telephones. Issue 3.0 09/12
Syn248 SB35020/SB35025 Deskset User’s Guide
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation ..................................................................................................................................................... 7
Text Conventions....................................................................................................................................................7
C
ONTENTS
Overview...........................................................................................................8
Syn248 System Overview...................................................................................................................................9
Deskset Description............................................................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Lines and Line Keys............................................................................................................................................ 12
Setting Your Password...................................................................................................................................... 12
Soft Keys.................................................................................................................................................................. 13
Scroll Indicators ................................................................................................................................................... 13
Deskset Status Indicators................................................................................................................................ 14
Call Indicators ....................................................................................................................................................... 15
Call Status LEDs.................................................................................................................................. 15
Call Status Icons................................................................................................................................. 16
Programmable Feature Keys ......................................................................................................................... 17
Programmable Feature Key LEDs............................................................................................... 18
Dial-Pad Entry ....................................................................................................................................................... 19
Using the Speakerphone.................................................................................................................................. 20
Using Help Screens............................................................................................................................................. 20
Making Calls...................................................................................................21
Active Call Screen............................................................................................................................................... 22
Predialing................................................................................................................................................................. 23
Live Dialing ............................................................................................................................................................. 23
Making a Call from a List................................................................................................................................. 24
Making an Intercom Call..................................................................................................................................25
Answering Calls.............................................................................................26
Incoming Call Screen......................................................................................................................................... 27
Incoming Call Indication .................................................................................................................................. 27
Answering a Call.................................................................................................................................................. 28
Ignoring a Call....................................................................................................................................................... 28
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Syn248 SB35020/SB35025 Deskset User’s Guide
Intercom Auto Answering ............................................................................................................................... 29
Call Forward–No Answer................................................................................................................................. 29
About the Auto Attendant .............................................................................................................................. 30
Caller Options ...................................................................................................................................... 30
Call Management ..........................................................................................31
Call Management................................................................................................................................................. 32
Putting a Call on Hold ...................................................................................................................................... 33
Transferring a Call............................................................................................................................................... 34
Making a Conference Call............................................................................................................................... 35
Putting a Conference on Hold.....................................................................................................36
Ending a Conference ........................................................................................................................ 36
Call Management Using a Headset ............................................................................................................ 37
Accessing Items in Lists ..............................................................................38
Accessing the Extension List ......................................................................................................................... 39
Accessing the Redial List................................................................................................................................. 40
Dialing a Redial Number................................................................................................................. 40
Deleting Redial Entries .................................................................................................................... 41
Searching the Extension or Directory Lists Using the Dial Pad................................................... 42
Accessing the Held Calls List ........................................................................................................................ 43
Directory .........................................................................................................44
Using the Directory............................................................................................................................................. 45
Viewing and Calling Directory Entries....................................................................................................... 46
Creating a New Personal List Entry ........................................................................................................... 47
Editing a Personal List Entry.......................................................................................................................... 48
Deleting a Personal List Entry ...................................................................................................................... 49
Storing Directory Entries from the Call Log or Redial List............................................................. 50
Sorting Directory Entries.................................................................................................................................. 51
Voicemail ........................................................................................................52
Voicemail Overview ............................................................................................................................................ 53
Setting up Your Voicemail Greetings ........................................................................................................ 54
Accessing Your Messages ............................................................................................................................... 55
Message Playback.............................................................................................................................. 56
Calling the Messenger ..................................................................................................................... 57
Deleting Messages.............................................................................................................................................. 58
New Message Status Indications ................................................................................................................. 59
Accessing Your Voicemail Remotely.......................................................................................................... 60
Call Log ...........................................................................................................63
Using the Call Log .............................................................................................................................................. 64
Managing Missed Calls...................................................................................................................................... 65
Listening to Voicemail From the Call Log.............................................................................. 66
Storing Call Log Entries.................................................................................................................................... 67
Deleting Call Log Entries................................................................................................................................. 68
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Syn248 SB35020/SB35025 Deskset User’s Guide
Paging..............................................................................................................69
Sending a Page..................................................................................................................................................... 70
Deskset Settings ...........................................................................................71
Deskset Menu........................................................................................................................................................ 72
Features.................................................................................................................................................................... 73
User Settings.......................................................................................................................................................... 74
Greetings ................................................................................................................................................ 75
Name Recording......................................................................................................................... 76
Intercom Auto Answer..................................................................................................................... 77
Deskset Settings ................................................................................................................................. 78
Display.............................................................................................................................................79
Sounds............................................................................................................................................. 80
Volume Settings ......................................................................................................................... 81
Preferred Audio Mode ............................................................................................................. 82
Directory Settings............................................................................................................................... 82
Setting, Changing, or Resetting Your Password ................................................................. 83
Registering an Optional Cordless Headset ........................................................................... 84
Deregistering a Cordless Headset ............................................................................................. 85
Deregistering the Cordless Headset without the Deskset.................................... 85
Cordless Accessory Registration and Deregistration Time-Out.................................. 86
Admin Settings...................................................................................................................................................... 87
Deskset Information........................................................................................................................................... 88
Auto-Attendant Settings.................................................................................................................................. 89
Using Do Not Disturb (DND) .......................................................................................................................... 89
Web Interface ................................................................................................90
Accessing the Web User Interface (WebUI)........................................................................................... 91
Error Handling...................................................................................................................................... 92
Basic Settings........................................................................................................................................................ 93
Personal Directory .............................................................................................................................................. 94
Quick Dial................................................................................................................................................................ 96
Help ............................................................................................................................................................................ 97
Troubleshooting ............................................................................................98
Common Troubleshooting Procedures..................................................................................................... 99
Display Messages...............................................................................................................................................100
Calls Generally....................................................................................................................................................102
Incoming Calls.....................................................................................................................................................105
Outgoing Calls ....................................................................................................................................................107
Voicemail ...............................................................................................................................................................108
Other Deskset Features..................................................................................................................................110
WebUI......................................................................................................................................................................111
PC/Deskset Interaction ..................................................................................................................................112
TL7600 Cordless Headset .............................................................................................................................113
Appendixes.................................................................................................. 117
Appendix A: Soft Keys.....................................................................................................................................117
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Syn248 SB35020/SB35025 Deskset User’s Guide
Appendix B: Technical Specifications......................................................................................................119
Appendix C: Maintenance..............................................................................................................................120
Appendix D: Important Safety Instructions...........................................................................................121
Appendix E: GPL License Information .....................................................................................................122
Glossary ....................................................................................................... 123
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Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Syn248 SB35020/SB35025 Deskset
telephone with software version 1.0 or newer. See page 88 for instructions on checking
the software version on the Deskset. Although the Quick Start Guide also includes
information on using the Deskset, this guide has setup information and more details
about feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 121. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
For customer service or product information, visit our web site at
www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada,
dial
1 (888) 469-2005.
Additional Documentation
Downloadable copies of all Syn248 documents, including user’s guides, installation
and configuration instructions, and Quick Start Guides, are available from
www.telephones.att.com/smb.
Preface 6
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CallFwd
A caution means that loss of data or
unintended circumstances may result.
Topic Navigation
This Syn248 SB35020/SB35025 Deskset User’s Guide features easy navigation between
topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document.
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Bold text in blue
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Notes provide important information
about a feature or procedure.
Example of a Note.
Example of a Caution.
Preface 7
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
C HAPTER
1
O
VERVIEW
The Syn248¥ Business Phone System from AT&T is for businesses that need up to 24
extensions. This system is scalable from 1 to 8 outside lines, so as your business grows,
your phone system can too. The Syn248 Business Phone System provides simplicity
without sacrifice—it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB35020/SB35025 Deskset and provides an overview of the
Syn248 System and the external features of the Deskset.
The SB67025 Deskset allows you to register a compatible AT&T DECT Cordless Headset
for hands-free phone conversations. For more information, see “Registering an Optional
Cordless Headset” on page 84.
“Syn248 System Overview” on page 9
“Deskset Description” on page 10
Overview 8
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Syn248 System Overview
Your Deskset is part of the Syn248 System. Syn248 differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a
distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample
system.
blue lines = telephone
red lines = Ethernet
orange line = audio
Figure 1. Sample Syn248 System
Overview 9
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
8
1
2
3
Table 2 Deskset Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
2. Soft Keys Three keys that produce different actions,
4
Figure 2. Deskset Layout
Deskset.
depending on the LCD labels.
7
6
5
3. Handset Traditional 2-conductor wiring (FXO—Foreign
Exchange Office Ports).
4. Hard Keys Fixed-function keys. See “Programmable Feature
Keys” on page 17.
5. Programmable Feature Keys Provide easy access to various call functions.
6. Display Keys Control menu functions shown in the display.
7. Navigation Moves the cursor up (
(
Z) on the display.
8. Voicemail Indicator Illuminates when there are new Voicemail
messages.
Overview 10
U), down (V), left (Y), right
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and a set of function keys.
The Deskset hard keys are shown in Figure 3 and described in Table 3.
2
1
3
Figure 3. Deskset Function Keys
Table 3 Deskset Function Keys
1. VOL+/VOL– Increases/decreases the ringer and voice volume.
2. HEADSET Routes audio to headset. Can be used to go off hook.
3. HOLD Puts the current active call on hold. Allows access to other calls
and features while maintaining call connection.
4. MUTE Mutes the microphone. When on, the other party cannot hear you.
5. SPEAKER During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
4
5
Overview 11
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Lines and Line Keys
The system administrator can configure your Deskset with up to 8 lines on which you can
make and receive external calls. Each line is assigned to a Programmable Feature Key on
the Deskset. These are called Line keys in this User’s Guide. One Programmable Feature
Key is reserved for “Intercom” calls to other Deskset extensions.
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line key LED indicates whether a
line is ringing, busy, or on hold.
The Line keys are used for receiving and making calls to external numbers. To call
another extension in your office, you must use an Intercom key. By default, the Intercom
key is the bottom Programmable Feature Key, but your system administrator can
configure additional Intercom keys.
Date and Time
Extension Name
Name assigned to
this Deskset
Your Extension
Number
Setting Your Password
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and Voicemail. If you create a password, you will need to
enter it before accessing User Settings, Voicemail, and the WebUI.
For more information, see “Setting, Changing, or Resetting Your Password” on page 83.
Message Status
Number of new, unreviewed
voice messages.
Figure 4. Idle Screen
Overview 12
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Soft Keys
Soft keys are a set of three context-sensitive keys that provide functions based on what
you are doing on the Deskset. The top example as illustrated in Figure 5 shows the soft
key labels on the active call screen.
The soft key labels change according to the current task. For example, if you are holding
a call, the key labels displayed are different from those displayed if you are making a call.
See “Appendix A: Soft Keys” on page 117 for an alphabetical list of the labels that appear
above the soft keys.
The top example shows the soft key labels for the soft keys on the active call screen.
The bottom example shows soft keys with and that indicate the feature
uses more than three soft keys. To view the additional keys, press
Soft Keys
Change according
to the current task.
Y or Z.
Scroll Indicators
Scroll Indicators
Scroll indicators appear in the upper right-hand corner of the display, as shown in
Figure 5, when more information can be seen by pressing
Figure 5. Soft Keys and Scroll Indicators
U and V.
Overview 13
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
ANS
DND
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6 and as described in Table 4.
Status Indicator
Area
Figure 6. Sample Status Indicator
Table 4 Status Indicators
Icon Status
1, 2, 3...
Indicates the number of the associated Line key.
Ringer volume set to zero. The ringer is silent.
Intercom Auto Answer is ON.
Do Not Disturb is ON.
Less than five minutes of Voicemail recording time is available.
Voicemail is full.
Overview 14
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Call Indicators
When the Deskset has an incoming, ongoing, or Held call, information about the call
appears on the display. The Deskset screen displays one call at a time. You can access
each call by pressing its Line key. The Line key LEDs reflect the call status. See “Call
Status LEDs” on page 15.
During a call, icons show call status and soft keys show the optional actions to take as
shown in Figure 7. The icon changes according to the call status. See “Call Status Icons”
on page 16 for a complete description of the available icons.
The Call Timer displays the duration of the current call status, such as how long the call
has been held.
If you subscribe to caller ID, Call Information consists of the phone number for all calls.
Incoming calls also have the name if it is sent with the phone number.
Call Timer
Call
Information
Call Status
Icon
Call Status LEDs
The Call Status LEDs flash to indicate call status as described in Table 5.
Table 5 Call Status LED Activity
LED Activity Description
Off No Call
Steady GREEN Active call
Fast Flash GREEN Ringing call
Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Call held at another Deskset
Figure 7. Active Call Screen
Overview 15
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Call Status Icons
Table 6 shows and describes the call status icons. The number beside an icon indicates
the number of the associated Line key. See “Programmable Feature Keys” on page 17
for a complete description.
Table 6 Call Status Icons
Icon Status Icon Status
Off Hook
Indicates that you have lifted the
handset, pressed SPEAKER or
HEADSET, or you are on a phone call.
On Hold
Indicates you have put the call on
hold.
Conference
Indicates a conference call.
Conference On Hold
Indicates you have put a conference call
on hold.
Ringing Call and Ignored Call
Indicates an incoming call.
Call Forwarded
Indicates an internal call forwarded
beyond your originally dialed number.
Overview 16
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Programmable Feature Keys
The Deskset has ten Programmable Feature keys as shown in Figure 2 on page 10. Key
10 (bottom) is an Intercom key, and is not programmable. Press this key to call another
extension. Your system administrator can program the other nine keys to access more
outside lines, more Intercom lines, or for other functions, including Quick Dial. See “Quick
Dial” on page 96 to add Quick Dial entries.
Table 7 lists the default functions for the Programmable Feature keys. Your key
assignments may be different. Table 8 on page 18 has a complete list of possible
Programmable Feature Key assignments.
Table 7 Programmable Feature Key Default Functions
Key Function Label For more information, see...
1 Line 1 “Lines and Line Keys” on page 12
2 Line 2
3 Line 3
4 Line 4
5 Page “Sending a Page” on page 70
6 Redial “Accessing the Redial List” on page 40
7 Directory “Using the Directory” on page 45
8 Call Log “Using the Call Log” on page 64
9 Messages “Voicemail Overview” on page 53
10 Intercom
a
“Making an Intercom Call” on page 25
a. Non-programmable.
Overview 17
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Programmable Feature Key LEDs
The Programmable Feature Keys have two-color LEDs to signal the status of some
functions. The LED flash patterns indicate call and feature status as described in Table 8.
Table 8 Programmable Feature Keys LED Activity
Key LED Activity Description
Line 1, Line 2, Line 3... Off No call
Steady GREEN Active call
Quickly Flashing GREEN Ringing call
Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Held call at another Deskset
Page Off No page
Steady GREEN Making page
Quickly Flashing GREEN Receiving page
Redial Off Not applicable
Directory Off Not applicable
Call Log Off No new calls
Steady ORANGE One or more new missed calls
Messages Off No new messages
Steady ORANGE One or more new messages
Do Not Disturb Off DND off
Steady ORANGE DND on
Quick Dial Off Not applicable
Held Calls List Off Not applicable
Intercom
Help Off Not applicable
Steady GREEN Active call
Quickly flashing GREEN Incoming call
Slowly flashing GREEN Held call
Overview 18
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12 3
45 6
7
89
0
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
OPER
#
*
Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.
Figure 8. Dial Pad
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Upper-case letters.
2. Key number.
3. Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
Overview 19
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Using the Speakerphone
When the speakerphone is active, the SPEAKER key is lit.
To use the speakerphone:
1. To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone.
Begin dialing.
2. To end a call, press SPEAKER. The key backlight goes out.
During an active call, if you are using the handset or a corded headset, pressing SPEAKER
switches audio to the speakerphone. If the handset is not “hung up,” pressing SPEAKER
switches audio between the handset and the speakerphone.
Using Help Screens
You can view Help on the Deskset screen. These are very brief descriptions of how to use
some of the features.
A Deskset Help menu is also available on the WebUI. See “Help” on page 97.
To use the Deskset Help:
1. Press MENU, then 1, and then 0.
A menu of help items appears.
2. Press
3. Press SELECT.
4. Press CANCEL to return to the previous menu.
U and V to scroll to the desired help item.
Overview 20
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
C HAPTER
2
M
AKING
C
ALLS
The Deskset provides several methods for making a call. If you are in Idle mode or have
calls on hold, you can predial a phone number and then go off hook to call the number.
You can make a call at any time by choosing an off-hook method, then dialing a number.
This is referred to as Live Dialing. You can also predial or live dial using phone numbers
from lists, such as the Directory, Call Log, Redial, Quick Dial, and Messages.
You can dial the extension for the system operator by pressing 0 (zero).
“Active Call Screen” on page 22
“Predialing” on page 23
“Live Dialing” on page 23
“Making a Call from a List” on page 24
“Making an Intercom Call” on page 25.
Making Calls 21
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Transfer
Conf
Flash
Active Call Screen
The Active Call screen, as shown in Figure 9, appears while you are on a call.
Call Timer
Called Phone
Number
Figure 9. Active Call Screen
Table 9. Active Call Screen Description
Key Description
Begins transfer of a call.
Begins a conference call.
External calls only—Simulates a hook flash, which signals your
telephone service provider to activate a feature. For example, hook flash
may switch you to another incoming call when you hear a call-waiting
tone, or enable you to create a conference call. These features may be
offered as part of your phone plan. Features that use hook flash occur at
the Central Office (CO) and are separate from any similar functions in
Syn248.
Call-Status Icon
Making Calls 22
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Store
Pause
Backspc
Predialing
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time.
To make a Predial call:
1. Using the dial pad, enter the phone number (for example: 232-555-0176). The
predial screen appears.
Before you call the number, you can press:
to store the number in your Personal list.
to insert a two-second pause into the phone number.
to delete the last digit entered.
2. Lift the handset, or press SPEAKER, HEADSET, or press a Line key to go off hook and
Live Dialing
You can make a call by going off hook, then dialing a phone number.
To dial a live number:
1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:
2. Enter the number you want to dial.
CANCEL to cancel predial.
call the number.
When all the lines are in use, you cannot start a new call by lifting the handset,
or by pressing SPEAKER or HEADSET. Instead, the screen briefly displays All
Lines Busy.
Lift the handset.
Press SPEAKER or HEADSET.
Press an available Line key.
The Active Call screen appears.
Making Calls 23
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Call
Making a Call from a List
To make a call from a list:
1. Access the desired list entry. For example, to view the Directory, press MENU, then
1, and then 5. The Directory screen appears. See “Accessing Items in Lists” on
page 38.
2. Press
3. Press or SELECT to dial the displayed number. The Deskset dials the number
V or U until the desired entry appears.
and the Active Call screen appears.
Making Calls 24
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
ExtList
Making an Intercom Call
To make an internal (extension-to-extension) call, you must use the Intercom line, which
you can access by pressing the INTERCOM key. By default, key 10 is an INTERCOM key,
as shown in Figure 10, but your system administrator can configure additional Intercom
keys to give you more Intercom lines.
Figure 10. Intercom Key
To make an intercom call:
1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,
or by some other method.
2. Press the INTERCOM key, then dial the extension number.
Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press SELECT to dial the number.
3. When your Intercom call is answered, the Active Call screen appears.
Making Calls 25
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
C HAPTER
3
A
NSWERING
C
ALLS
When a call comes in, the Deskset rings and the incoming call information appears as
shown in Figure 11 on page 27. The screen displays the caller’s name and number (if
available). If there is more than one incoming call, the new calls are assigned to Line keys
while the oldest call remains on the screen. You can answer or ignore each call.
The following sections describe handling incoming calls:
“Incoming Call Screen” on page 27
“Incoming Call Indication” on page 27
“Answering a Call” on page 28
“Ignoring a Call” on page 28
“Intercom Auto Answering” on page 29
“Call Forward–No Answer” on page 29
“About the Auto Attendant” on page 30.
Answering Calls 26
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Answer
Answer
Ignore
Incoming Call Screen
The Incoming Call and Active Call screens are shown in Figure 11.
Press
Incoming Call Active Call
Figure 11. Incoming Call and Active Call
.
Table 10. Incoming Call Screen Soft Keys
Key Description
Answers incoming call.
Silences ringer during incoming call.
Incoming Call Indication
When there is an incoming call, the Deskset rings. See “Sounds” on page 80.
Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb
(DND)” on page 89.
When there are no active or held calls, an Incoming Call screen appears as shown in
Figure 12.
If someone at another Deskset answers an outside call, your Deskset returns to Idle
mode.
If your company has caller ID, the Incoming Call screen displays caller information. If
the caller ID information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE
NAME and PRIVATE NUMBER display.
Figure 12. Incoming Call Screen
Answering Calls 27
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Answer
Ignore
Ignore
Ignore
Ignore
Answering a Call
To answer a call:
To answer an incoming call, do one of the following:
Lift the handset.
Press to answer using the Preferred Audio method. See “Preferred
Audio Mode” on page 82.
Press SPEAKER to use the speakerphone.
Press HEADSET to use a headset. See “Call Management Using a Headset” on
page 37.
For multiple incoming calls, press the corresponding Line key to answer each call.
The previous active call is put on hold. New calls remain in the display until you
answer or until you press .
The active call screen appears.
Once you answer a call:
Previous active calls are automatically put on hold.
If you were predialing, that call is canceled.
Ignoring a Call
You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears. If you are on an active or held call, after the incoming call has been
ignored, the screen returns to the call you were on before the incoming call.
Once a call is ignored:
If you are listening to Voicemail when a call comes in, press to return
to the message playback screen.
z The key is no longer available on the incoming call screen.
z The Line key continues to flash. If it is an Intercom call, the Intercom key
flashes.
z You can press the flashing Line or Intercom key to answer the incoming call.
z When you have no other active calls, you can lift the handset, press
SPEAKER, or press HEADSET to answer the incoming call.
z If no one answers the call, the call goes to the Call Forward–No Answer
destination. The default destination for external calls is the Auto Attendant.
The default destination for Intercom calls is voicemail. See “Call Forward–No
Answer” on page 29.
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Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
0:05
Graham Bell
9-800-216-2007
Transf er Con f Pa r k
1
AA
Call Answered.
Speak after the tone.
Ignore
Intercom Auto Answering
You can set your Deskset to answer Intercom calls automatically, without your having to
touch the phone to answer. When you enable Intercom Auto Answer, ANS appears at
the top of the Deskset screen as shown in Figure 13 unless DND is active, since Auto
Answer is disabled when DND is on.
Intercom Auto Answering applies only to direct Deskset-to-Deskset calls. Auto
Answering does not apply to forwarded calls that use your Intercom line(s).
Figure 13. Intercom Auto Answer Enabled
To respond to an Auto Answered Intercom call:
After the call rings for the amount of time specified in the Auto Answer Delay (see
“Intercom Auto Answer” on page 77), a two-second notification screen appears, and you
hear a warning tone. Speak after the tone.
If the Intercom Auto Answer Delay is set to zero, you hear no ring. Instead, the
Call Answered screen appears and you hear the warning tone.
If you do not want the Deskset to automatically answer the call, press CANCEL or
while the call is ringing to send the call to the Intercom Call Forward–No
Answer target. See “Call Forward–No Answer” on page 29.
If there are multiple incoming Intercom calls, Auto Answer applies to the first call.
Call Forward–No Answer
Call Forward–No Answer is a setting that redirects incoming calls. The Syn248 system
has two types of Call Forward–No Answer settings.
Phone Line Call Forward–No Answer can only be set by the system administrator.
This setting determines the destination for unanswered calls on each line. After a call is
forwarded, the call cannot be answered at the Deskset. Calls can be forwarded to:
an extension
an extension’s voicemail (without ringing the Deskset)
an external phone number
Auto Attendant (default destination). See “About the Auto Attendant” on
page 30.
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Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Intercom Call Forward–No Answer is a setting unique to each Deskset. The system
administrator also sets this setting. This setting determines the delay of, and the
destination for, unanswered calls coming through your Intercom line. These calls can
include Intercom calls or outside calls forwarded to you by the Phone Line Call
Forward–No Answer setting. The default destination is your voicemail. It can also be set
for another extension, an outside phone number, or OFF.
About the Auto Attendant
The Syn248 system features an Auto Attendant that can answer calls during periods
when your office is closed or when calls go otherwise unanswered. The Auto Attendant
has an interactive voice menu that can guide callers to the desired extension or
extension’s voicemail.
The user at the Operator extension can set the Auto Attendant to one of three menus: a
default menu, a Day menu and a Night menu. The default menu instructs callers to “Enter
the extension number or enter 0 for the operator.” You can customize both the Day and
Night menus with your own greeting message and instructions to callers.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting and press 0 to reach the operator.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
Answering Calls 30
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