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80 8662 00
User Manual
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VTech Telecommunications 80 8662 00 User Manual

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Page 1
User’s manual
TL88102/TL88202 DECT 6.0 2-line cordless telephone/ answering system with caller ID/call waiting
Page 2
Congratulations
on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 93-94 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada,
1 (866) 288-4268.
dial
Model number: TL88102 (one handset) TL88202 (two handsets)
Type: DECT 6.0 2-line cordless telephone/answering system with caller ID/call waiting
Serial number: __________________________________________________________
Purchase date: __________________________________________________________
Place of purchase: _______________________________________________________
Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.
Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.
T
TIA-1083
The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR® label indicating it meets the latest energy efficiency guidelines.
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Page 3
Parts checklist
BY 1021
BT183342/
BT283342
2. 4V
400mAh
Ni
­M
H
Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Quick start guide
Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.
TL88102/TL88202
Plug one end of the black telephone line cord into the 2-line telephone wall jack or a DSL filter.
A DSL filter (not included) is required if you have DSL high­speed Internet service.
The DSL filter must be plugged into the telephone wall jack.
User’s manual
TL88102/TL88202 DECT 6.0 2-line cordless telephone/ answering system with caller ID/call waiting
This quick start guide provides you with basic instructions only. For more complete instructions, refer to your user’s manual provided in the package, or see the online user’s manual at www.telephones.att.com/manuals.
Telephone base installation
Option 1: Installation with 2-line jack
Raise the antenna.
User’s manual Quick start guide
Telephone base
Charger for cordless handset with power adapter installed
(1 for TL88202)
Cordless handset
(1 for TL88102) (2 for TL88202)
Belt clip
(1 for TL88102) (2 for TL88202)
Battery for cordless handset
(1 for TL88102) (2 for TL88202)
Battery compartment cover
(1 for TL88102) (2 for TL88202)
Telephone line cords (2) Power adapter for
telephone base
Page 4
Complete user’s manual
TL88102/TL88202 DECT 6.0 2-line cordless telephone/ answering system with caller ID/call waiting
Table of contents
Getting started
Quick reference guide - handset....... 1
Quick reference guide -
telephone base..................................... 3
Installation.................................................... 5
Telephone base and charger
installation .............................................. 6
Telephone base installation ...........6
Charger installation............................ 7
Battery installation and charging...... 8
Belt clip and optional headset.........10
Belt Clip..................................................10
Headset...................................................10
Telephone settings
Handset settings......................................11
Ringer volume .....................................12
Ringer tone...........................................12
LCD language ......................................13
Voicemail (visual message
waiting) indicator...............................13
Clear voicemail indication.............13
Key tone.................................................14
Set date/time ......................................15
Home area code.................................16
Telephone base settings......................17
Ringer volume .....................................18
Ringer tone...........................................18
LCD language ......................................19
Voicemail (visual message
waiting) indicator...............................19
Clear voicemail indication.............19
Key tone.................................................20
Set date/time ......................................21
Home area code.................................22
Telephone operation
Telephone operation..............................23
Make, answer or end a call .........23
Silence the ringer ..............................24
Handset speakerphone...................24
Last number redial............................24
Options while on call............................27
Volume Control...................................27
Call waiting...........................................27
Mute .........................................................27
Hold ..........................................................28
Chain dialing ........................................29
Multiple Handset use
Multiple handset use.............................31
Join a call in progress.....................31
Handset locator..................................31
Intercom.......................................................32
Answer an incoming call during
an intercom call.................................33
Call Transfer using intercom..............34
Transfer a call......................................34
Conference Call........................................36
Share an outside call.......................36
Conference line 1 and line 2
calls ..........................................................36
Answer an incoming call during
a conference call...............................38
Page 5
Directory
About the directory................................39
Shared directory.................................39
Capacity..................................................39
Character chart...................................39
Create directory entries.......................40
Create a new directory entry.......40
Review the directory..............................42
Review directory entries ................42
Search by name..................................43
Dial, delete or edit directory
entries .....................................................44
Dial a directory entry.......................44
Delete a directory entry.................44
Edit a directory entry.......................44
Speed dial ...................................................46
Assign a speed dial number.........46
Review the speed dial entries.....48
Dial a speed dial entry....................48
Edit a speed dial entry....................49
Reassign a speed dial entry.........50
Delete a speed dial entry..............50
Number of rings .................................65
Remote access code........................66
Message alert tone...........................67
About the answering system.............68
Answering system and
voicemail indicators..........................68
Using the answering system and
voicemail together............................68
Message capacity ..............................69
New message indication................69
Voice prompts .....................................69
Call screening......................................69
Call intercept .......................................70
Base ringer............................................70
Temporarily turning off the
message alert tone...........................70
Message playback...................................71
Message playback .............................71
Delete all messages.........................72
Recording and playing memos.........73
Record a memo..................................73
Play back a memo ............................74
Remote access..........................................75
Caller ID
About caller ID .........................................51
Information about caller ID with
call waiting ...........................................51
Caller ID history.......................................52
How the caller ID history (call
log) works..............................................52
Missed (new) call indicator...........52
Caller ID operation.................................53
Memory match....................................53
Review the caller ID history.........54
View dialing options.........................55
Dial a call log entry..........................55
Save a call log entry to the
directory.................................................56
Delete from the call log.................57
Reasons for missing caller
information ...........................................58
Answering system
Answering system settings.................59
Announcement....................................59
Answer ON/OFF.................................63
Call screening......................................64
Appendix
Adding and registering handsets ....76
Register a handset to the
telephone base...................................76
Deregistering handsets ........................77
Deregister all handsets from
the telephone base ..........................77
Handset and telephone base
indicators...............................................78
Handset screen icons ......................78
Telephone base screen icons ......79
Alert tones and lights ...........................80
Handset alert tones..........................80
Telephone base alert tones..........80
Handset lights .....................................81
Telephone base lights.....................81
Screen display messages ....................82
Screen messages...............................82
Troubleshooting.......................................84
Maintenance...............................................92
Important safety information............93
FCC Part 68 and ACTA..........................95
FCC Part 15................................................96
Page 6
Limited warranty......................................97
Technical specifications.......................99
DECT 6.0 digital technology.........99
Telephone operating range ..........99
Redefining long range coverage
and clarity .............................................99
Index
Index...........................................................100
Page 7
Getting started
Quick reference guide - handset
CHARGE light
On when the handset is charging
• in the telephone base or charger (page 9).
REDIAL/PAUSE
Press to review the redial list
• (page 24).
While dialing or entering
• numbers into the directory, press and hold to insert a dialing pause (pages 23 and 40).
DIR/VOLUME
Press to enter the directory
• when the telephone is not in use (page 42).
Press to scroll up while in
• menus.
During a call or message
• playback, press to increase the listening volume (pages 27 and
71).
While entering names or
• numbers, press to move the cursor to the right.
LINE 1/FLASH
Press to make or answer a call
• on line 1 (page 23).
During a call, press to answer
• an incoming call on line 1 when you receive a call waiting alert (page 27).
Soft keys (2)
Press to select a menu item displayed above
• the key.
OFF
During a call, press to hang up
• (page 23).
Press and hold while the
• telephone is not in use to erase the missed calls indicator (page 52).
Press to delete a digit or
• character while entering a number or name.
While in a menu, press to
• cancel an operation, back up to the previous menu, or exit the menu display, or press and hold to return to the idle mode.
CID/VOLUME
Press to review the call log
• when the telephone is not in use (page 54).
Press to scroll down while in
• menus.
During a call or message
• playback, press to decrease the listening volume (pages 27 and 71).
While entering names or
• numbers, press to move the cursor to the left.
1
While reviewing a call log
• entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 55).
/SPEAKER
•
Press to make or join a call using the first available line, starting with line 1 (page 24).
•
Press to answer a call using the speakerphone (page 23).
•
During a call, press to switch between speakerphone and handset use (page 24).
HOLD
Press to put a call on
• hold (page 28).
1
LINE 2/FLASH
Press to make or answer a call
• on line 2 (page 23).
During a call, press to answer
• an incoming call on line 2 when you receive a call waiting alert (page 27).
# (pound key)
Press repeatedly to show other
• dialing options when reviewing a call log entry (page 55).
INT
Press to initiate an intercom
• conversation (page 32) or transfer a call (page 34).
Page 8
Getting started
Quick reference guide - handset
Main menu
HANDSET
12:45am 12/31
MENU
Main menu
•
ANSWERING SYS (page 59)
•
DIRECTORY (page 39)
•
CALL LOG (page 51)
•
RINGERS page 12)
•
SETTINGS (page 11)
Using menus:
•
Press the MENU soft key to show the menu.
•
Press Press the SELECT soft key to confirm or save changes to a highlighted
• menu item.
Press the BACK soft key or OFF to cancel an operation, back to the
• previous menu without making any changes, or exit the menu display.
TCID or SDIR to scroll through menu items.
2
Page 9
3
Getting started
Quick reference guide - telephone base
/VOLUME/
During a call, press to adjust the speakerphone
•
volume (page 27).
Press to adjust the volume during message
•
playback (page 71).
While the telephone base is ringing, press the
•
increase or decrease the ringer volume.
When the telephone is not in use, press to
•
adjust the telephone base ringer volume for all lines (page 70).
1
While reviewing a call log
•
entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 55).
X/DELETE
Press to delete
• messages (pages 71 and page 72).
/REPEAT
Press to repeat a
• message or press twice to play the previous message (page 71).
/SKIP
Press to skip to the next
• message (page 71).
•/REC
Press to record a
• memo (page 73) or an outgoing announcement (page 60).
HOLD
Press to put a call
• on hold (page 28).
FLASH
During a call,
• press to answer an incoming call when you receive a call waiting alert (page 27).
# (pound key)
Press repeatedly to show other
• dialing options when reviewing a call log entry (page 55).
/ANSWER ON 1
Press to turn the answering system
• of line 1 on or off (page 63).
/LINE 1
Press to make or
• answer a call on line 1 (page 23).
/LINE 2
Press to make or
• answer a call on line 2 (page 23).
/MAIL BOX 1
Press to start or stop
• message playback of the mailbox of line 1 (page 71).
/MAIL BOX 2
/ANSWER ON 2
Press to turn the answering system
• of line 2 on or off (page 63).
Press to start or stop
• message playback of the mailbox of line 2 (page 71).
Page 10
Getting started
Quick reference guide - telephone base
CID
Press to review the call log when the
• telephone is not in use (page 54).
Press to scroll down while in menus.
•
While entering names or numbers,
• press to move the cursor to the left.
CANCEL
While in a menu setting item, press to
• exit without making changes or press and hold to return to idle mode.
While the telephone base is ringing,
• press to silence the ringer temporarily (page 24).
Press and hold to erase the missed
• calls indicator while the telephone is not in use (page 52).
While entering names or numbers,
• press to delete a character or a digit.
DIR
Press to enter the directory
• when the telephone is not in use (page 42).
Press to scroll up while in menus.
•
While entering names or numbers,
• press to move the cursor to the right.
BASE
12:45am 12/31
REDIAL MENU
Soft keys (2)
Press to select a menu
• item displayed above the key.
Main menu
Answering sys (page 59)
• Directory (page 39)
BASE
12:45am 12/31
REDIAL MENU
• Call log (page 51)
• Page all HS (page 31)
• Intercom (page 32)
• Ringers (page 18)
• Settings (page 17)
•
Using menus:
Press the MENU soft key to show the menu.
• Press
• Press the SELECT soft key to confirm or save changes to a highlighted
• menu item.
TCID or SDIR to scroll through menu items.
Press the BACK soft key or CANCEL to cancel an operation, back to the
• previous menu without making any changes, or exit the menu display.
4
Page 11
5
Getting started
Installation
You must install and charge the battery before using the telephone.
Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. For optimum range and better reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see pages 6-7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Your product may be shipped with protective stickers covering the handset and telephone base displays - remove them before use.
STOP!
See page 8-9 for easy instructions.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Avoid placing the telephone base too close to:
Communication devices such as television sets, VCRs, or other
• cordless telephones.
Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave
• ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
•
•
Mechanical vibration or shock such as on top of a washing machine or workbench.
Page 12
Getting started
Telephone base and charger installation
Telephone base installation
If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
If you have a 2-line wall jack, install the telephone base as shown in Option 1 below.
If you have separate wall jacks for each line, install the telephone base as shown in Option 2 on the next page.
Option 1: Installation with 2-line jack
Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.
Plug one end of the black telephone line cord into the 2-line telephone wall jack or a DSL filter.
A DSL filter (not included) is required if you have DSL high-speed Internet service.
The DSL filter must be plugged into the telephone wall jack.
Raise the antenna.
Route the power adapter cord through this slot.
Plug the other end of the black telephone line cord into the LINE 1/L1+L2 telephone jack at the back of the telephone base.
Plug the small end of the telephone base power adapter into the power adapter jack on the back of the telephone base.
6
Page 13
7
Getting started
Telephone base and charger installation
Option 2: Installation with separate line jacks
Plug one end of the clear telephone line cord into the line 1 telephone wall jack or a DSL filter.
DSL filters (not included) are required if you have DSL high­speed Internet service.
The DSL filter must be plugged into the telephone wall jack.
Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.
Raise the antenna.
Route the power adapter cord through this slot.
Plug one end of the black telephone line cord into the line 2 telephone wall jack or a DSL filter.
Plug the other end of the black telephone line cord into the LINE 2 telephone jack at the back of the telephone base.
Plug the small end of the telephone base power adapter into the power adapter jack on the back of the telephone base.
Plug the other end of the clear telephone line cord into the LINE 1/L1+L2 telephone jack at the back of the telephone base.
Charger installation
Plug the power adapter into a power outlet not controlled by a wall switch.
IMPORTANT INFORMATION
Use only the power adapter(s) supplied with this product. To order a replacement
•
power adapter, visit our website at
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
The power adapters are intended to be correctly oriented in a vertical or floor
• mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
Page 14
Getting started
Battery installation and charging
Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging.
If the screen shows Place handset in charger and
flashes, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. The following table summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank, or shows Place handset in charger and
The screen shows Low battery and (flashing).
The screen shows HANDSET X.
(flashing).
Battery has no or very little charge. The handset cannot be used.
Battery has enough charge to be used for a short time.
Battery is charged. To keep the battery charged,
Charge without interruption (at least 30 minutes).
Charge without interruption (at least 30 minutes).
place it in the telephone base or charger when not in use.
NOTE: If you are on a phone call in low battery mode, you hear four short beeps every minute.
Step 1
Plug the battery connector securely into the socket inside the handset battery compartment. Insert
Step 2
Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.
the supplied battery with the label THIS SIDE UP facing up as indicated.
8
Page 15
9
Getting started
Battery installation and charging
CHARGE light
Step 3
Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light under the screen of the handset is on during charging.
After you install your telephone or power returns following a power outage, you have to reset the date and time. For instructions, see Set date/time on pages 15 and 21.
IMPORTANT INFORMATION
Use only the supplied rechargeable battery or replacement battery (model
•
BT183342). To order, visit our website at
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
If you do not use the handset for a long time, disconnect and remove the battery
•
to prevent possible leakage.
Page 16
Getting started
Belt clip and optional headset
Belt Clip
To attach the belt clip:
Snap the belt clip into the slots on both sides of the handset.
Headset
For handsfree telephone conversation, you can use any industry standard
2.5mm headset (purchased separately). For best results, use an AT&T 2.5mm headset. To purchase a headset, visit our website at
To remove the belt clip:
Gently lift either of the belt clip tabs outwards to remove the belt clip from the handset.
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Lift the plastic cover.
Side view of handset
Plug a 2.5mm headset into the jack on the side of the handset (beneath the small plastic cover).
10
Page 17
Telephone settings
Handset settings
Use the menu to change the telephone settings.
1. Press the MENU soft key on the handset to enter the main
menu when the handset is not in use.
2. Press
TCID or SDIR to scroll to SETTINGS, then press the
SELECT soft key.
3. Press TCID or SDIR to scroll to the desired item, then
press the SELECT soft key.
4. When you successfully change a setting, there is a
confirmation tone and the screen returns to the previous menu.
NOTE: Press OFF or the BACK soft key to cancel an operation, back up to the previous menu or exit the menu display. Press and hold
OFF to return to idle mode.
12:45am 12/31
SETTINGS
BACK SELECT
HANDSET
MENU
11
Page 18
Telephone settings
11,1
1
Handset settings
Ringer volume
You can set the ringer volume level to one of six levels or turn the ringer off.
1. Press the MENU soft key when the handset is not in use.
2. Use
TCID or SDIR to scroll to RINGERS, then press the
SELECT soft key.
3. Press the SELECT soft key again to select Ringer volume.
4. Press TCID or SDIR to choose Line 1, Line 2 or
Lines 1&2, then press the SELECT soft key.
5. Press TCID or SDIR to adjust the volume. A sample
of each ringer volume plays as you scroll through the choices. Press the OFF soft key to turn off the ringer and Ringer muted shows on the screen.
6. Press the SET soft key to save your setting or press
OFF to exit to the previous menu.
NOTES:
The handset ringer volume also determines the ringer volume for intercom calls.
•
If the ringer volume is set to off, that handset is silenced for all incoming calls.
•
If you turn off the ringer, a ringer off icon,
•
flashes on the screen.
2, or
1
of the respective phone line(s)
2
RINGERS
Ringer volume
Ringer tone
BACK SELECT
RINGER VOLUME
Line 1
Line 2 Lines 1&2
BACK SELECT
RINGER VOLUME
OFF
SET
Ringer tone
You can choose one of ten ringer tones.
1. Press the MENU soft key when the handset is not in use.
2. Use
TCID or SDIR to scroll to RINGERS, then press the
SELECT soft key.
3. Press
TCID or SDIR to scroll to Ringer tone, then press
the SELECT soft key.
4. Press TCID or SDIR to choose Line 1, Line 2 or Lines 1&2, then press the SELECT soft key.
5. Press
TCID or SDIR to sample each ringer tone.
6. Press the SET soft key to save your setting or press the BACK soft key to exit to the previous menu.
NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.
RINGERS
Ringer volume
Ringer tone
BACK
RINGER TONE
Line 1
Line 2 Lines 1&2
BACK
RINGER TONE
31
2 3
BACK
SELECT
SELECT
SET
12
Page 19
13
Telephone settings
Handset settings
LCD language
You can select the language used for all screen displays.
SETTINGS
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to SETTINGS, then press the
SELECT soft key.
3. Press the SELECT soft key to select LCD language.
4. Press TCID or SDIR to choose English, Français or Español. Press the SET soft key to save your setting, or press the BACK soft key to exit to the previous menu.
LCD language
Clear voicemail Key tone
, ~
SELECT
SET
BACK
LCD LANGUAGE
3English
Francais
Espanol
BACK
Voicemail (visual message waiting) indicator
If you subscribe to voicemail service offered by your telephone service provider, the icon and a line number appear on both the handset and telephone base when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service.
Clear voicemail indication
Use the clear voicemail indicator feature when the telephone indicates that there is new voicemail but there are none (for example, when you have accessed your voicemail while away from home). The clear voicemail feature only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal that turns on the indicators.
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to SETTINGS, then press the
SELECT soft key.
SETTINGS
LCD language
Clear voicemail
Key tone
BACK
SELECT
3. Press TCID or SDIR to scroll to Clear voicemail, then press the SELECT soft key.
4. Press
TCID or SDIR to choose Line 1, Line 2, or
Lines 1&2, then press the SELECT soft key. The screen shows Turn off indicator?
Clear voicemail
Line 1
Line 2 Lines 1&2
BACK SELECT
5. Press the YES soft key to confirm, or press the NO soft
key to exit to the previous menu.
Turn off
indicator?
NOTES:
This feature does not indicate new messages recorded on your phone’s built-in answering
• system.
For more information about the difference between your answering system and voicemail, see
• page 68.
YES NO
Page 20
Telephone settings
Handset settings
Key tone
You can turn the key tone feature on or off. If you turn off the key tone, there are no beeps when you press keys.
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to SETTINGS, then press the
SELECT soft key.
3. Press TCID or SDIR to scroll to Key tone, then press the SELECT soft key.
4. Press
TCID or SDIR to choose On or Off.
5. Press the SET soft key to save your setting, or press the BACK soft key to exit to the previous menu.
SETTINGS Clear voicemail
Key tone
Set date/time
BACK
3On
Off
BACK
SELECT
KEY TONE
SET
14
Page 21
15
Telephone settings
Handset settings
Set date/time
The answering system announces the day and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information. Before using the answering system, set the date and time as follows.
1. Press the MENU soft key when the handset is not in use.
2. Press
3. Press
the SELECT soft key.
4. Use the dialing keys (0-9) to enter the month in two-
digit format, or press
TCID or SDIR to scroll to SETTINGS, then press the SELECT soft key. TCID or SDIR to scroll to Set date/time, then press
SETTINGS Key tone
Set date/time
Home area code
TCID or SDIR to choose the correct
BACK
SELECT
setting, then press the SET soft key to move to set the day.
5. Use the dialing keys (0-9) to enter the day in two-digit
format, or press
TCID or SDIR to choose the correct
SET DATE
12/31/09 MM/DD/YY
BACK
SET
setting, then press the SET soft key to move to set the year.
6. Use the dialing keys (0-9) to enter the year in two-digit
format, or press
TCID or SDIR to choose the correct
setting, then press the SET soft key to move to set the
SET TIME
03:45 AM
BACK
SET
hour.
7. Use the dialing keys (0-9) to enter the hour in two-digit format, or press
TCID or SDIR to choose the correct setting, then press the SET soft key to
move to set the minute.
8. Use the dialing keys (0-9) to enter the minute in two-digit format, or press
TCID or SDIR to choose the correct setting, then press the SET soft key.
9. Press
TCID or SDIR to choose between AM or PM, then press the SET soft
key to confirm.
NOTE: If the clock is not set when a message is recorded, the system announces, “Time and day not set,” before it plays the message.
Page 22
Telephone settings
Handset settings
Home area code
If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID history. If you dial ten digits to make a local phone call, do not use this home area code feature. If you do, you cannot place local calls from your caller ID history, as they will have only seven digits.
To set the home area code:
1. Press the MENU soft key when the handset is not in use.
2. Press
SELECT soft key.
3. Press
press the SELECT soft key.
4. Use the dialing keys (0-9) to enter a three-digit home area
code. Press
TCID or SDIR to scroll to SETTINGS, then press the
TCID or SDIR to scroll to Home area code, then
OFF to delete a digit.
SETTINGS Key tone
Set date/time
Home area code
BACK
HOME AREA CODE
5. Press the SET soft key to save your setting, or press the BACK soft key to exit to the previous menu.
NOTE: If, in the future, your telephone service provider requires you to dial the area code when making a local call, or, if you move to a location that requires it, delete the home area code you have already programmed following the steps above. After you have deleted the home area code, _ _ _ appears in the display.
BACK
SELECT
___
SET
16
Page 23
17
Telephone settings
Telephone base settings
Use the menu to change the telephone settings.
1. Press the MENU soft key on the telephone base to enter the main menu when the telephone base is not in use.
2. Press SELECT soft key.
TCID or SDIR to scroll to Settings, then press the
BASE
12:45am 12/31
REDIAL MENU
3. Press TCID or SDIR to scroll to the desired item, then press the SELECT soft key.
Intercom Ringers
Settings
4. When you successfully change a setting, there is a confirmation tone and the screen returns to the previous menu.
NOTE: Press CANCEL or the BACK soft key to cancel an operation, back up to the previous menu or exit the menu display. Press and hold CANCEL to return to idle mode.
SELECT
Page 24
Telephone settings
1
1
Telephone base settings
Ringer volume
You can set the ringer volume level to one of six levels or turn the ringer off.
1. Press the MENU soft key when the telephone base is not in use.
2. Use
TCID or SDIR to scroll to Ringers, then press the
SELECT soft key.
Ringer volume
Ringer tone
SELECT
3. Press the SELECT soft key again to select Ringer volume.
4. Press
TCID or SDIR to choose Line 1, Line 2 or
Line 1
Line 2
Lines 1&2
SELECT
Lines 1&2, then press the SELECT soft key.
5. Press TCID or SDIR to adjust the volume. A sample
RINGER VOLUME
of each ringer volume plays as you scroll through the choices. Press the OFF soft key to turn off the ringer
OFF SET
and Ringer muted shows on the screen.
6. Press the SET soft key to save your setting or press CANCEL to exit to the previous menu.
NOTES:
The telephone base ringer volume also determines the ringer volume for intercom calls.
•
If the ringer volume is set to off, the telephone base is silenced for all incoming calls.
•
If you turn off the ringer, a ringer off icon,
• flashes on the screen.
1,12, or
1
of the respective phone line(s)
2
Ringer tone
You can choose one of the ten ringer tones.
1. Press the MENU soft key when the handset is not in use.
2. Use
TCID or SDIR to scroll to Ringers, then press the
SELECT soft key.
3. Press
TCID or SDIR to scroll to Ringer tone, then press
the SELECT soft key.
4. Press
TCID or SDIR to choose Line 1, Line 2 or
Lines 1&2, then press the SELECT soft key.
5. Press
TCID or SDIR to sample each ringer tone.
6. Press the SET soft key to save your setting or press CANCEL to exit to the previous menu.
NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.
Ringer volume
Ringer tone
SELECT
Line 1
Line 2
Lines 1&2
SELECT
RINGER TONE
31
2
SET
18
Page 25
19
Telephone settings
Telephone base settings
LCD language
You can select the language used for all screen displays.
1. Press the MENU soft key when the telephone base is not in use.
2. Press SELECT soft key.
TCID or SDIR to scroll to Settings, then press the
LCD language
Clear voicemail Key tone
SELECT
3. Press the SELECT soft key to select LCD language.
4. Press TCID or SDIR to choose English, Français or Español. Press the SET soft key to save your setting, or
LCD LANGUAGE
3English
Francais
,
SET
press CANCEL to exit to the previous menu.
Voicemail (visual message waiting) indicator
If you subscribe to voicemail service offered by your telephone service provider, the
icon and a line number appear on both the handset and telephone base when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service.
Clear voicemail indication
Use the clear voicemail indicator feature when the telephone indicates that there is new voicemail but there are none (for example, when you have accessed your voicemail while away from home). The clear voicemail feature only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal that turns on the indicators.
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to select Settings, then press the
SELECT soft key.
3. Press
TCID or SDIR to select Clear voicemail, then
press the SELECT soft key.
4. Press TCID or SDIR to choose Line 1, Line 2, or
LCD language
Clear voicemail
Key tone
SELECT
Clear voicemail
Line 1
Line 2
Lines 1&2, then press the SELECT soft key. The screen shows Turn off indicator?
5. Press the YES soft key to save, or press the NO soft key
to exit to the previous menu.
NOTES:
This feature does not indicate new messages recorded on your phone’s built-in answering
• system.
For more information about the difference between your answering system and voicemail, see
• page 68.
Turn off
indicator?
YES NO
SET
Page 26
Telephone settings
Telephone base settings settings
Key tone
You can turn the key tone feature on or off. If you turn off the key tone, there are no beeps when you press keys.
1. Press the MENU soft key when the telephone base is not in use.
2. Press
TCID or SDIR to scroll to Settings, then press the
SELECT soft key.
Clear voicemail
Key tone
Set date/time
SELECT
3. Press
TCID or SDIR to scroll to Key tone, then press the
SELECT soft key.
4. Press
TCID or SDIR to choose On or Off.
5. Press the SET soft key to save your setting or press CANCEL to exit to the previous menu.
KEY TONE
3On
Off
SET
20
Page 27
21
Telephone settings
Telephone base settings
Set date/time
The answering system announces the day and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information. Before using the answering system, set the date and time as follows.
1. Press the MENU soft key when the telephone base is not in use.
2. Press
3. Press the SELECT soft key.
4. Use the dialing keys (0-9) to enter the month in two- digit format, or press
TCID or SDIR to scroll to Settings, then press the SELECT soft key. TCID or SDIR to select Set date/time, then press
Key tone
Set date/time
Home area code
TCID or SDIR to choose the
SELECT
correct setting, then press the SET soft key to move to set the day.
5. Use the dialing keys (0-9) to enter the day in two-digit format, or press
TCID or SDIR to choose the correct
setting, then press the SET soft key to move to set the year.
6. Use the dialing keys (0-9) to enter the year in two-digit format, or press
TCID or SDIR to choose the correct
SET DATE
12/31/09 MM/DD/YY
SET
SET TIME
03:45 AM
SET
setting, then press the SET soft key to move to set the hour.
7. Use the dialing keys (0-9) to enter the hour in two-digit format, or press
TCID or SDIR to choose the correct setting, then press the SET soft key to
move to set the minute.
8. Use the dialing keys (0-9) to enter the minute in two-digit format, or press
TCID or SDIR to choose the correct setting, then press the SET soft key.
9. Press
TCID or SDIR to choose between AM or PM, then press the SET soft
key to confirm.
NOTE: If the clock is not set when a message is recorded, the system announces, “Time and day not set,” before it plays the message.
Page 28
Telephone settings
Telephone base settings
Home area code
If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID log. If you dial ten digits to make a local phone call, do not use this home area code feature. If you do, you cannot place local calls from your caller ID log, as they will have only seven digits.
To set the home area code:
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to Settings, then press the
SELECT soft key.
3. Press
TCID or SDIR to scroll to Home area code, then
press the SELECT soft key.
4. Use the dialing keys (0-9) to enter a three-digit home area code. Press CANCEL to delete a digit.
5. Press the SET soft key to save or press the BACK soft key to exit to the previous menu.
Key tone Set date/time
Home area code
SELECT
HOME AREA CODE
___
BACK SET
NOTE: If, in the future, your telephone service provider requires you to dial the area code when making a local call, or, if you move to a location that requires it, delete the home area code you have already programmed following the steps above. After you have deleted the home area code, _ _ _ appears in the display.
22
Page 29
Telephone operation
Telephone operation
Make, answer or end a call Using the handset:
To make a call:
Press LINE 1/
•
FLASH, LINE 2/FLASH or /SPEAKER, then enter the
telephone number.
To predial a call:
Enter the telephone number, then press LINE 1/
•
FLASH, LINE 2/FLASH or
/SPEAKER to call.
To answer a call:
•
Press LINE 1/
NOTES:
•
Pressing when both lines are in use or on hold.
•
The screen shows the elapsed time as you talk (in hours, minutes and seconds).
•
When predialing (preview numbers before dialing), press and delete; press and hold appears).
FLASH, LINE 2/FLASH or /SPEAKER to answer.
/SPEAKER picks the first available line, starting with line 1. Line 1 is selected first
OFF on the handset to backspace
REDIAL/PAUSE on the handset to insert a dialing pause (a p
To end a call:
•
Press OFF or return the handset to the telephone base or charger to hang up.
Using the telephone base:
To make a call:
Press
•
/LINE 1 or /LINE 2, then enter the telephone number.
To predial a call:
•
Enter the telephone number, then press
/LINE 1 or /LINE 2.
To answer a call:
•
Press
NOTES:
•
The screen shows the elapsed time as you talk (in hours, minutes and seconds).
•
When predialing (preview numbers before dialing), press CANCEL on the telephone base to backspace and delete; press the PAUSE soft key on the telephone base to insert a dialing pause (a p appears).
/LINE 1 or /LINE 2 to answer.
To end a call:
•
Press
/LINE 1 or /LINE 2.
23
Page 30
Telephone operation
Telephone operation
Silence the ringer
When the telephone is ringing, you can temporarily silence the ringer of the handset or telephone base without disconnecting the call. The next call rings normal at the preset volume.
To silence the ringer when there is an incoming call:
Press the SILENCE soft key on the handset or telephone
• base. The screen temporarily shows Ringer muted for a few seconds.
-OR-
Press CANCEL on the telephone base. The screen
• temporarily shows Ringer muted for a few seconds.
Handset speakerphone
During a call, press
/SPEAKER to switch between
speakerphone and normal handset use.
After ending a call on line 1, there may be a few seconds delay before the
/SPEAKER key can accurately
determine the availability of line 1. During this time, pressing
/SPEAKER may select line 2 automatically.
1
Line 1
Incoming
call
SILENCE
Ringer muted
Last number redial
The redial list stores up to 20 entries on each of the handsets and the telephone base. When there are already 20 entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order.
To view the 20 most recently dialed numbers:
Press REDIAL/
•
PAUSE on the handset or the REDIAL soft
key on the telephone base when it is not in use.
•
Press
TCID or SDIR on the handset or on the telephone
base to browse the redial list.
BASE
12:45am 12/31
REDIAL MENU
24
Page 31
25
Telephone operation
Telephone operation
To redial a number
Using the handset:
1. Press REDIAL/PAUSE when the handset is not in use.
2. Press
3. Press LINE 1/
TCID or SDIR to scroll to the desired number.
FLASH, LINE 2/FLASH or /SPEAKER to dial.
Using the telephone base:
1. Press the REDIAL soft key and then press
TCID or SDIR to scroll to the
desired number.
2. Press
/LINE1 or /LINE2 to dial.
To save a redial entry to the directory
Using the handset:
1. Press REDIAL/
2. Press
TCID or SDIR to scroll to the desired number, then press the SAVE
PAUSE when the handset is not in use.
soft key.
3. The screen shows ENTER NUMBER. Use the dialing keys to edit the number, if necessary.
4. Press the NEXT soft key to move to the name.
5. The screen displays ENTER NAME. Use the dialing keys to enter the name.
6. Press the SAVE soft key and Saved to Directory displays for a few seconds.
Using the telephone base:
1. Press the REDIAL soft key when the telephone base is not in use.
2. Press
TCID or SDIR to scroll to the desired number, then press the SAVE
soft key.
3. The screen shows ENTER NUMBER. Use the dialing keys to edit the number, if necessary.
4. Press the NEXT soft key to move to the name.
5. The screen displays ENTER NAME. Use the dialing keys to enter the name.
6. Press the SAVE soft key and Saved to Directory displays for a few seconds.
Page 32
Telephone operation
Telephone operation
To delete a redial entry
Using the handset:
1. Press REDIAL/
PAUSE and then press TCID or SDIR to scroll to the desired
number.
2. Press the DELETE soft key to delete the displayed entry.
Using the telephone base:
1. Press the REDIAL soft key and then press
TCID or SDIR to scroll to the
desired number.
2. Press the DELETE soft key to delete the displayed entry.
26
Page 33
27
Telephone operation
Options while on call
Volume Control
During a call, you can adjust the listening volume on the handset or telephone base.
To adjust the listening volume of the handset:
•
Press
/VOLUME/ on the handset while on a call.
To adjust the listening volume of the telephone base:
•
Press
/VOLUME/ on the telephone base while on a call.
Call waiting
When you subscribe to call waiting service from your telephone service provider, you hear an alert tone if there is an incoming call while you are on another call.
Press the corresponding line button,
•
LINE 1/FLASH or LINE 2/FLASH, on the
handset or FLASH on the telephone base to put your current call on hold and take the new call.
Press the corresponding line button,
•
LINE 1/FLASH or LINE 2/FLASH on the
handset or FLASH on the telephone base at any time to switch back and forth between calls.
NOTE: Missed call waiting calls are not counted as missed calls.
Mute
During a call, the mute function enables you to turn off the microphone. You can hear the caller, but the caller cannot hear you.
To mute a call on the handset or telephone base:
Press the MUTE soft key to turn off the microphone.
• The screen temporarily shows Microphone off for a few seconds and MUTE appears.
To take the handset or telephone base off mute:
Press the UNMUTE soft key to resume the conversation.
• The screen temporarily shows Microphone ON for a few
1
Line 1 0:05:35
800-595-9511
12:45am 12/31
MUTE OPTION
1
Line 1 0:05:35
800-595-9511
12:45am 12/31
UNMUTE OPTION
MUTE
seconds.
Page 34
Telephone operation
Options while on call
Hold
During a call, you can place a call on hold. You hear an alert tone if you have not taken the call off of hold after 14 minutes. You hear another alert tone 30 seconds later. At 15 minutes on hold, the call automatically disconnects.
To place a call on hold using the handset or telephone base:
Press HOLD on the handset or telephone base.
L1)ON HOLD appears on the screen while you are on
•
a call on line 1.
flashes on the handset and the
1
telephone base.
L2)ON HOLD appears on the screen while you are on
•
a call on line 2.
flashes on the handset and the
2
telephone base.
To resume a call on hold using the handset or telephone base:
On the handset, press the corresponding line button,
•
LINE 2/FLASH, to resume the call.
•
On the telephone base, press the corresponding line button,
LINE 1/FLASH or
/LINE 2, to resume the call.
1
2
L1)ON HOLD
L2)ON HOLD
12:45am 12/31
MENU
1
2
L1)ON HOLD L2)ON HOLD 12:45am 12/31
REDIAL MENU
/LINE 1 or
28
Page 35
29
Telephone operation
Options while on call
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call.
Chain dialing can be useful if you wish to access other numbers (such as bank account information or access codes) from the directory, call log or redial list.
To access a number in the directory while on a call:
Press SDIR on the telephone base and then press
TCID or SDIR to select
the desired entry. Press the DIAL soft key to dial the displayed number or press CANCEL to cancel the chain dialing.
-OR-
1. Press the OPTION soft key on the handset or telephone base.
2. Press
TCID or SDIR on the handset or on the telephone base to select
Directory, then press the SELECT soft key.
3. Press
TCID or SDIR on the handset or on the telephone base to select the
desired entry.
4. Press the DIAL soft key to dial the displayed number; or press the BACK soft key twice on the handset or CANCEL twice on the telephone base to cancel the chain dialing.
To access a number in the call log while on a call:
Press
TCID on the telephone base and then press TCID or SDIR to select
the desired entry. Press the DIAL soft key to dial the displayed number or press CANCEL to cancel the chain dialing.
-OR-
1. Press the OPTION soft key on the handset or telephone base.
2. Press
TCID or SDIR on the handset or on the telephone base to select
Call log. Then press the SELECT soft key.
3. Press
TCID or SDIR on the handset or on the telephone base to select the
desired entry.
4. Press the DIAL soft key to dial the displayed number; or press the BACK soft key twice on the handset or CANCEL twice on the telephone base to cancel the chain dialing.
Page 36
Telephone operation
Options while on call
To access the last number redial while on a call:
Press REDIAL/
PAUSE on the handset to display the last number dialed. Press
the DIAL soft key to dial the displayed number or press the BACK soft key to cancel the chain dialing.
-OR-
1. Press the OPTION soft key on the handset or telephone base.
2. Press
TCID or SDIR on the handset or on the telephone base to select
Redial last #, then press the SELECT soft key on the handset or telephone base.
3. Press the DIAL soft key to dial the displayed number; or press the BACK soft key twice on the handset or CANCEL twice on the telephone base to cancel the chain dialing.
NOTES:
You cannot edit a directory entry while on a call. For more details about the directory, see
• page 39.
You cannot copy a call log entry into the directory while on a call. For more details about call
• log, see page 51.
If you press REDIAL/
• call and cannot erase the entry. For more details about the redial memory, see Last number
redial on pages 24-26.
PAUSE on the handset while on a call, you can only view the most recent
30
Page 37
Multiple Handset use
Multiple handset use
Join a call in progress
You can use up to four system handsets, or three system handsets and the telephone base at the same time on an outside call. If a handset or the telephone base is already on a call on line 1 or line 2 and you would like to join the call, press the corresponding line button on another handset (LINE 1/ to join the call.
FLASH or LINE 2/FLASH) or telephone base ( /LINE 1 or /LINE 2)
To end the call, press telephone base or charger, or press
OFF on the handset, place the handset in the
/LINE 1 or /LINE 2 on the telephone
base. The call will not be terminated until all handsets and/or the telephone base hang up.
Handset locator
This feature helps you find a misplaced handset.
To start paging:
1. Press the MENU soft key when the telephone base is not in use.
2. Press press the SELECT soft key on the telephone base. The telephone base shows Paging all handsets and the handset shows **Paging**.
TCID or SDIR to scroll to Page all HS, then
Call log
Page all HS
Intercom
SELECT
To end paging:
Press the STOP soft key on the telephone base.
•
-OR-
Press
•
DIR, REDIAL/PAUSE, HOLD or any dialing keys (0-9, #, ) on the
S
OFF, LINE 1/FLASH, LINE 2/FLASH, /SPEAKER, INT, TCID,
handset.
31
Page 38
Multiple Handset use
Intercom
Use the intercom feature for conversations between a handset and the telephone base or between two handsets. You can buy additional expansion handsets (model TL88002) for this telephone system. You can register up to 12 handsets to the telephone base (page 76).
To initiate an intercom call with a handset:
1. Press INT when the handset is not in use.
2. When you have only one system handset, your handset shows Calling
base and the telephone base rings and shows Handset is calling.
-OR-
When you have more than one system handset, the originating handset shows INTERCOM TO:, press
S
DIR to select a destination and then press the SELECT
TCID or
soft key.
If you are calling the telephone base, your handset
•
INTERCOM TO:
BASE
Handset 2
BACK
SELECT
shows Calling base and the telephone base rings and shows Handset X is calling.
If you are calling another handset, your handset shows Calling handset
•
X and the destination handset rings and shows Other handset is calling or Handset X is calling.
To initiate an intercom call from the telephone base
1. Press the MENU soft key when the telephone base is not in use.
2. Press
TCID or SDIR to scroll to Intercom and then press the SELECT soft
key.
3. When you have only one system handset, your telephone base shows
Calling handset and the handset rings and shows Base is calling.
-OR-
When you have more than one system handset, your telephone base shows
S
DIR
to select a destination handset and then press
INTERCOM TO:, p
ress
TCID or
the SELECT soft key. The telephone base shows Calling handset X
. The destination handset rings and its screen shows Base is
calling.
To answer an intercom call at the handset:
Press LINE1/
•
FLASH, LINE2/FLASH or INT to answer. Both screens show
Intercom.
To answer an intercom call at the telephone base:
Press
•
/LINE 1 or /LINE 2. Both screens show Intercom.
32
INTERCOM TO:
Handset 1
Handset 2
SELECT
Page 39
Multiple Handset use
33
Intercom
To silence the ringer of an intercom call:
Press the SILENCE soft key on the destination handset or telephone base.
•
To end an intercom call:
1. Press the END soft key, CANCEL, telephone base; or press the END soft key, INT or
/LINE 1 or /LINE 2 on the
OFF on the handset,
or place the handset back in the telephone base or charger.
2. Both screens show Intercom ended.
NOTES:
•
You can cancel the intercom call before it is answered by pressing originating handset; or CANCEL on the telephone base.
If the destination handset or telephone base does not answer the intercom call within
• 100 seconds, is in the directory or call log, or is out of range, your originating handset or telephone base shows Unable to call try again and returns to idle mode.
You can use a maximum of four handsets, or three handsets and the telephone base, at a
• time. When two handsets are used on an intercom call, use two other system handsets for an outside call.
OFF or INT on your
Answer an incoming call during an intercom call
If you receive an incoming call during an intercom call, there will be an alert tone.
Using the handset:
To answer the call, press
LINE 1/FLASH for line 1 or LINE 2/FLASH for line 2.
The intercom call ends automatically.
-OR-
Press the BACK soft key to continue with the intercom call without answering the incoming call. Instead, the answering system answers the call.
Using the telephone base:
To answer the call, press
/LINE 1 or /LINE 2. The intercom call ends
automatically.
-OR-
Press the BACK soft key to continue with the intercom call without answering the incoming call. Instead, the answering system answers the call.
Page 40
Multiple Handset use
Call Transfer using intercom
Using the intercom feature to transfer an outside call to another system handset or the telephone base. You can also share an outside call with another system handset or the telephone base.
Transfer a call From the handset:
1. During a call, press INT.
2. When you have only one system handset, your handset shows Calling base and the telephone base rings and shows Handset is calling. The outside call is put on hold automatically.
-OR-
When you have more than one system handset, the originating handset shows INTERCOM TO:, press press the SELECT soft key. The outside call is put on hold automatically.
TCID or SDIR to select a destination and then
If you are calling the telephone base, your handset shows Calling base
•
and the telephone base rings and shows Handset X is calling. If you are calling another handset, your handset shows
•
Calling handset X and the destination handset rings and shows Other handset is calling or Handset X is calling.
3. To answer the intercom call, press telephone base, or press LINE 1/
/LINE 1 or /LINE 2 on the
FLASH, LINE 2/FLASH, /SPEAKER or
INT on the handset. The outside call is still on hold. Both the originating
handset and the destination handset or the telephone base now show Intercom. You can now have a private conversation between the handset and the telephone base or between the two handsets.
NOTES:
If you want to cancel an intercom call and reconnect to the outside call before the
• destination handset or telephone base answers, press the corresponding line button,
LINE 1/
•
If the destination handset or telephone base does not answer the intercom call within 100 seconds, is in the directory or call log, or is out of range, your originating handset shows Unable to call try again and the outside call is still on hold. Press the corresponding line button, LINE 1/FLASH or LINE 2/FLASH, on your originating handset to reconnect to the
outside call.
FLASH or LINE 2/FLASH, on your originating handset.
4. Press OFF or the END soft key on the originating handset. Both screens show Intercom ended.
5. The originating handset and the destination handset or telephone base show L1)ON HOLD if the call is on line 1. Press LINE 1/ destination handset or press
/LINE 1 on the telephone base. The same
FLASH on the
procedures apply if the call is on line 2.
34
Page 41
Multiple Handset use
35
Call Transfer using intercom
At the telephone base:
1. During a call, press HOLD and the outside call is put on hold. Press the MENU soft key and then press press the SELECT soft key.
-OR-
TCID or SDIR to scroll to Intercom, then
During a call, press the OPTION soft key and then press
TCID or SDIR to
scroll to Intercom, then press the SELECT soft key. The outside call is put on hold automatically.
2. When you have only one system handset, your telephone base shows
Calling handset and the handset rings and shows Base is calling.
-OR-
When you have more than one system handset, your telephone base shows INTERCOM TO:, press
TCID or SDIR to select a destination
handset and then press the SELECT soft key. The telephone base shows Calling handset X. The destination handset rings and its screen shows Base is calling.
3. To answer the intercom call on the destination handset, press
LINE 1/
FLASH, LINE 2/FLASH, /SPEAKER or INT. The outside call is
still on hold. Both telephone base and the destination handset now show Intercom. You can now have a private conversation between the telephone base and the destination handset.
NOTES:
•
If you want to cancel an intercom call and reconnect to the outside call before the destination handset answers, press the corresponding line button,
/LINE 2, on your telephone base.
•
If the destination handset does not answer the intercom call within 100 seconds, is in the directory or call log, or is out of range, your telephone base shows Unable to call try
again and the outside call is still on hold. Press the corresponding line button, or /LINE 2, on your telephone base to reconnect to the outside call.
/LINE 1 or
/LINE 1
4. Press CANCEL or the END soft key on the telephone base. Both screens show Intercom ended.
5. The telephone base and the destination handset show L1)ON HOLD if the call is on line 1. Press LINE 1/
FLASH on the destination handset to connect
the call on line 1. The same procedures apply if the call is on line 2.
Page 42
Multiple Handset use
Conference Call
Share an outside call
You can let another system handset or telephone base join you on an outside call. That call continues until all participants hang up.
During a call on line 1, press LINE 1/
•
FLASH on the handset or /LINE 1
on the telephone base to join the call. During a call on line 2, press LINE 2/
•
FLASH on the handset or /LINE 2
on the telephone base to join the call.
NOTE: You cannot press /SPEAKER on the handset to join the outside call. Instead, pressing
/SPEAKER on the handset picks the first available line to make a new call.
Conference line 1 and line 2 calls
While you are on a call on line 1, and line 2 is on hold or in use, you can conference line 1 and line 2 using the handset or the telephone base.
To conference both line 1 and line 2 calls:
1. While on a call, press the OPTION soft key on the handset or the telephone base.
2. Press the SELECT soft key to select Conference. The handset or the telephone base shows Lines 1 and 2 in conference for a few seconds.
1
2
Conf. 0:05:35
800-595-9511
12:45am 12/31
MUTE OPTION
To select an option while on a conference call:
1. Press the OPTION soft key on the handset or telephone base.
2. Press
TCID or SDIR on the handset or on the telephone
base to select one of the following options:
End line 1 - external parties originally on line 1 ended
• End line 2 - external parties originally on line 2 ended
• End Conference
• Intercom - option on the telephone base only
• Directory
• Call log
• Redial last #
•
3. Press the SELECT soft key.
1
2
Conf. 0:05:35
800-624-5688
12:45am 12/31
MUTE OPTION
36
Page 43
Multiple Handset use
37
Conference Call
To initiate an intercom call while on a conference call:
When you initiate an intercom call during a conference call, it places all participants in the conference call on hold.
1. Press INT on the handset (see To initiate an intercom call with a handset
on page 32).
-OR-
Select Intercom in the OPTION menu on the telephone base, then press the SELECT soft key (see To initiate an intercom call from the telephone base on page 32).
2. To reconnect to the conference call, press the END soft key, INT or
on the handset to end the intercom call.
-OR­Press the END soft key, CANCEL,
/LINE 1 or /LINE 2 on the
telephone base to end the intercom call.
3. Press LINE 1/
FLASH or LINE 2/FLASH on the handset or /LINE 1 or
/LINE 2 on the telephone base to reconnect to the conference call.
To end a conference call:
Press OFF on the handset or put the handset back in the telephone base
• or charger.
-OR-
Press the OPTION soft key on the handset or telephone base. Then
• press
TCID or SDIR on the handset or on the telephone base to select
End Conference.
-OR-
Press
•
/LINE 1 or /LINE 2 on the telephone base.
OFF
Page 44
Multiple Handset use
Conference Call
Answer an incoming call during a conference call
When you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls on line 1 or line 2 while you are already on a conference call. When you subscribe to caller ID service with your telephone service provider, you see the incoming call information either on line 1 or line 2.
To answer the incoming call while on a conference call:
On the handset, press the corresponding line button,
•
LINE 2/FLASH.
LINE 1/FLASH or
-OR-
On the telephone base, press FLASH once to answer the call waiting call
• on line 1, press FLASH a second time to answer the call waiting call on line 2, and press FLASH a third time to return all original parties to the conference call.
NOTES:
•
When you answer the incoming call during a conference call, the new party joins in the conference call and places the line’s original party on hold.
•
Contact your telephone service provider for more information about call waiting (page 27), caller ID (page 51) and voicemail service (page 68).
To end the call while on a conference call:
Press the corresponding line button,
•
LINE 1/FLASH or LINE 2/FLASH, on the
handset. The original party of that line joins back the conference call.
-OR-
Press FLASH on the telephone base to end the call. Press FLASH again to
• reconnect the original party of that line to join back the conference call.
38
Page 45
Directory
About the directory
Shared directory
Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on the handset or the telephone base apply to all.
NOTE: Only one handset or the telephone base can review the directory at a time. If another device tries to enter the directory, its screen shows Not available at this time.
Capacity
The directory can store up to 50 entries with up to 30 digits for each phone number and 15 characters for each name.
If you try to save an entry when there are already 50 entries, the screen shows Directory is full. You cannnot store a new number until you delete one.
Character chart
Use the dialing keys and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order:
Characters by number of key presses
Dialing key
1 1#
2 ABC2ab c
3 DEF3de f
4 GH I 4g h i
5 JKL5j k l
6 MNO6mn o
7 PQRS 7p q r s
8 TUV8 tuv
123456789
,
,-.&
9 WXY Z 9w x y z
0 0
TONE
# space
NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.
*
?!/()@
39
Page 46
Directory
Create directory entries
Create a new directory entry Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to DIRECTORY and then
press the SELECT soft key.
3. Press
TCID or SDIR to scroll to Add contact, then press
the SELECT soft key. The screen shows ENTER NUMBER.
4. Use the dialing keys (0-9) to enter the number.
•
•
Press Press
OFF to backspace and erase a digit.
TCID to move the cursor to the left or SDIR to
the right. Press and hold REDIAL/PAUSE to insert a dialing pause
•
(a p appears).
5. Press the NEXT soft key to move to the name. The screen displays Already saved if the number is already in the directory. You cannot save the same number twice.
6. The screen shows ENTER NAME. See the Character chart on page 39. Use the dialing keys to enter the name.
•
Press
OFF to backspace and erase a character.
DIRECTORY
BACK SELECT
DIRECTORY
Review
Add contact
Speed dial
BACK
ENTER NUMBER
BACK NEXT
ENTER NAME
BACK
SELECT
SAVE
_
__
•
Press
TCID to move the cursor to the left or SDIR to
the right.
7. Press the SAVE soft key on the handset to save. There is a confirmation
tone and the screen shows the saved entry.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press
press the SELECT soft key.
3. Press TCID or SDIR to scroll to Add contact, then press the SELECT soft key. The screen shows ENTER NUMBER.
4. Use the dialing keys (0-9) to enter the number.
•
•
•
TCID or SDIR to scroll to Directory and then
Press CANCEL to backspace and erase a digit. Press
TCID to move the cursor to the left or SDIR to
the right. Press the PAUSE soft key to insert a dialing pause (a
p appears).
Answering sys
Directory
Call log
SELECT
Review
Add contact
Speed dial
SELECT
ENTER NUMBER
PAUSE NEXT
_
40
Page 47
41
Directory
Create directory entries
5. Press the NEXT soft key to move to the name. The screen displays Already saved if the number is already in the directory. You cannot save
the same number twice.
6. The screen shows ENTER NAME. See the Character chart on page 39. Use the dialing keys to enter the name.
Press CANCEL to backspace and erase a character.
•
•
Press
TCID to move the cursor to the left or SDIR to the right.
ENTER NAME
_
BACK SAVE
7. Press the SAVE soft key on the telephone base to save. There is a confirmation tone and the screen shows the saved entry.
Page 48
Directory
Review the directory
Review directory entries Using the handset:
1. Press SDIR when the handset is not in use.
-OR-
Press the MENU soft key when the handset is not in use. Press press the SELECT soft key. Press the SELECT soft key again to select Review.
2. Press alphabetically.
Using the telephone base:
1. Press SDIR when the telephone base is not in use.
TCID or SDIR to scroll to DIRECTORY and then
TCID or SDIR to browse. Entries are sorted
DIRECTORY
Review
Add contact Speed dial
BACK
SELECT
-OR-
Press the MENU soft key when the telephone base is not in use. Press
TCID or SDIR to scroll to Directory and
then press the SELECT soft key. Press the SELECT soft
Review
Add contact Speed dial
key again to select Review.
2. Press TCID or SDIR to browse. Entries are sorted alphabetically.
NOTE: Directory empty appears if there are no directory entries.
SELECT
42
Page 49
43
Directory
Review the directory
Search by name
1. Follow the steps in Review directory entries above to enter the directory.
2. When an entry appears, press the dialing keys (0-9) to start a name
search. The directory shows the first name beginning with the first letter associated with the dialing key if there is an entry in the directory beginning with that letter. Press directory.
3. To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory:
If you press 5 (JKL) once, you see Jennifer.
•
If you press 5 (JKL) twice, you see Jessie.
•
If you press 5 (JKL) three times, you see Kevin.
•
TCID or SDIR to scroll through the
If you press 5 (JKL) four times, you see Linda.
•
If you press 5 (JKL) five times, you see Jennifer again.
•
NOTES:
If there is no name matching the first letter of the key you press, the directory shows a name
• matching the following letters of the key.
If you press a key (0-9) and no name starts with any of the letters on that key, the directory
• shows the entry matching the next letter in the directory.
Page 50
Directory
Dial, delete or edit directory entries
Dial a directory entry Using the handset:
1. Search for the desired entry in the directory (see Review the directory on pages 42-43).
2. Press LINE 1/
FLASH, LINE 2/FLASH or /SPEAKER.
Using the telephone base:
1. Search for the desired entry in the directory (see Review the directory on pages 42-43).
2. Press
/LINE 1 or /LINE 2.
Delete a directory entry
1. Search for the desired entry in the directory (see Review the directory on pages 42-43).
2. When the desired entry appears, press the DELETE soft key. There is a confirmation tone and the screen shows the next alphabetical entry in the directory. You cannot retrieve a deleted entry.
Robert Brown
888-883-2445
DELETE EDIT
Robert Brown
888-883-2445
DELETE EDIT
Edit a directory entry Using the handset:
1. Search for the desired entry in the directory (see Review the directory on pages 42-43).
2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER.
3. Use the dialing keys (0-9) to edit the number.
•
•
Press Press
OFF to backspace and erase a digit.
TCID to move the cursor to the left or SDIR to
the right. Press and hold
•
REDIAL/PAUSE to insert a dialing pause
(a p appears).
4. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.
5. Use the dialing keys (see page 39) to edit the name.
•
•
Press Press
OFF to backspace and erase a character.
TCID to move the cursor to the left or SDIR to
the right.
Linda Miller
888-722-7702
DELETE EDIT
EDIT NUMBER
8
88-883-2445_
BACK NEXT
EDIT NAME
Robert Brown_
BACK SAVE
Robert Brown
888-883-2445
DELETE EDIT
44
Page 51
45
Directory
Dial, delete or edit directory entries
6. Press the SAVE soft key on the handset to save. There is a confirmation tone and the screen shows the edited entry.
Using the telephone base:
1. Search for the desired entry in the directory (see Review the directory on pages 42-43).
2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER.
3. Use the dialing keys (0-9) to edit the number.
Press CANCEL to backspace and erase a digit.
•
•
Press
TCID to move the cursor to the left or SDIR to
the right. Press the PAUSE soft key to insert a dialing pause (a
•
p appears).
4. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.
Linda Miller
888-722-7702
DELETE EDIT
ENTER NUMBER
888-883-2445_
PAUSE NEXT
ENTER NAME Robert Brown_
BACK SAVE
5. Use the dialing keys (see page 39) to edit the name.
Press CANCEL to backspace and erase a character.
•
•
Press
TCID to move the cursor to the left or SDIR to
Robert Brown
888-883-2445
DELETE EDIT
the right.
6. Press the SAVE soft key on the telephone base to save. There is a confirmation tone and the screen shows the edited entry.
Page 52
Directory
Speed dial
The telephone system has 10 speed dial locations (0-9) where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from existing directory entries.
Assign a speed dial number Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to DIRECTORY, then press
the SELECT soft key.
3. Press TCID or SDIR to scroll to Speed dial, then press the SELECT soft key. The screen shows a list from 1:<empty> to 0:<empty>.
4. Press
TCID or SDIR to choose your desired speed dial
location (0-9), then press the REPLACE soft key. The screen shows the directory listed in chronological order.
5. Press
TCID or SDIR to scroll to the phone number you
wish to assign to the selected speed dial location.
DIRECTORY
Review Add contact
Speed dial
BACK
SPEED DIAL
1:<empty>
2:<empty> 3:<empty>
DELETE
Robert Brown
888-883-2445
SELECT
REPLACE
6. Press ASSIGN to save the setting. There is a confirmation
ASSIGN
tone and the screen returns to the speed dial list.
-OR-
1. Press and hold any dialing keys (0-9) when the telephone
is not in use.
2. Press
TCID or SDIR to choose your desired speed dial
SPEED DIAL
1:Robert Brown
2:<empty> 3:<empty>
DELETE
REPLACE
location (0-9), then press the REPLACE soft key. The screen shows the directory listed in chronological order.
3. Press TCID or SDIR to scroll to the phone number you wish to assign to the selected speed dial location.
4. Press the ASSIGN soft key to save the setting. There is a confirmation tone and the screen returns to the speed dial list.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press
TCID or SDIR to scroll to Directory, then press
the SELECT soft key.
Review Add contact
Speed dial
SELECT
3. Press
TCID or SDIR to scroll to Speed dial, then press
the SELECT soft key. The screen shows a list from 1:<empty> to 0:<empty>.
46
SPEED DIAL
1:<empty>
2:<empty>
DELETE REPLACE
Page 53
47
Directory
Speed dial
4. Press TCID or SDIR to choose your desired speed dial
location (0-9), then press the REPLACE soft key. The screen shows the directory listed in chronological order.
5. Press
TCID or SDIR to scroll to the phone number you
wish to assign to the selected speed dial location.
6. Press ASSIGN to save the setting. There is a
confirmation tone and the screen returns to the speed dial list.
-OR-
1. Press and hold any dialing keys (0-9) when the telephone is not in use.
1:<empty>
2:<empty>
DELETE
Robert Brown
888-883-2445
1:Robert Brown
2:<empty>
DELETE REPLACE
SPEED DIAL
REPLACE
ASSIGN
SPEED DIAL
2. Press
TCID or SDIR to choose your desired speed dial location (0-9),
then press the REPLACE soft key. The screen shows the directory listed in chronological order.
3. Press
TCID or SDIR to scroll to the phone number you wish to assign to
the selected speed dial location.
4. Press the ASSIGN soft key to save the setting. There is a confirmation
tone and the screen returns to the speed dial list.
Page 54
Directory
Speed dial
Review the speed dial entries Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to DIRECTORY, then press
the SELECT soft key.
3. Press
TCID or SDIR to scroll to Speed dial, then press
the SELECT soft key.
4. Press
TCID or SDIR to browse.
Using the telephone base:
1. Press the MENU soft key when the telephone base is
not in use.
2. Press
TCID or SDIR to scroll to Directory, then press
the SELECT soft key.
3. Press
TCID or SDIR to scroll to Speed dial, then press the SELECT soft
key.
4. Press TCID or SDIR to browse.
DIRECTORY
Review Add contact
Speed dial
BACK
Review Add contact
Speed dial
SELECT
SELECT
Dial a speed dial entry Using the handset:
1. When the handset is not in use, press and hold the dialing key (0-9)
corresponding to the assigned location you wish to call.
-OR-
Follow the steps in Review the speed dial entries above to select the desired entry.
2. Press LINE 1/
FLASH, LINE 2/FLASH or /SPEAKER to call.
Using the telephone base:
1. When the telephone base is not in use, press and hold the dialing key
(0-9) corresponding to the assigned location you wish to call.
-OR-
Follow the steps in Review the speed dial entries above to select the desired entry.
2. Press
/LINE 1 or /LINE 2 to call.
48
Page 55
49
Directory
Speed dial
Edit a speed dial entry Using the handset:
1. When the handset is not in use, press and hold the dialing
key (0-9) corresponding to the assigned location you wish to edit.
Robert Brown
888-883-2445
2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER. Use the dialing keys (0-9) to edit the number.
Press OFF to backspace and erase a digit.
•
•
Press
TCID to move the cursor to the left or SDIR to
EDIT NUMBER
88-722-7702_
BACK NEXT
the right. Press and hold
•
(a p appears).
3. Press the NEXT soft key to move to the name. The screen
REDIAL/PAUSE to insert a dialing pause
EDIT NAME
Linda Miller_
BACK SAVE
shows EDIT NAME.
4. Use the dialing keys (see page 39) to edit the name.
Press OFF to backspace and erase a character.
•
•
Press
TCID to move the cursor to the left or SDIR to
Linda Miller
888-722-7702
the right.
5. Press the SAVE soft key to save. There is a confirmation tone and the screen shows the edited entry.
EDIT
8
EDIT
Using the telephone base:
1. When the telephone base is not in use, press and hold the dialing key (0-9) corresponding to the assigned location you wish to edit.
Robert Brown
888-883-2445
2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER.
3. Use the dialing keys (0-9) to edit the number.
Press CANCEL to backspace and erase a digit.
•
•
Press
TCID to move the cursor to the left or SDIR to
the right. Press the PAUSE soft key to insert a dialing pause (a
•
p appears).
EDIT NUMBER
888-722-7702_
PAUSE NEXT
EDIT NAME
Linda Miller_
BACK SAVE
4. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.
EDIT
Page 56
Directory
Speed dial
5. Use the dialing keys (see page 39) to edit the name.
Press CANCEL to backspace and erase a character.
•
•
Press
TCID to move the cursor to the left or SDIR to
the right.
6. Press the SAVE soft key to save. There is a confirmation tone and the screen shows the edited entry.
Reassign a speed dial entry
You can reassign a speed dial entry using a handset or the telephone base.
1. Search for the desired speed dial entry (see Review the speed dial entries on page 48).
2. When the desired entry appears, press the REPLACE soft key. The screen shows the directory listed in chronological order.
3. Press
TCID or SDIR on the handset or on the telephone
base to scroll to the desired entry, then press the ASSIGN soft key to confirm your selection. There is confirmation tone.
4. Press OFF on the handset or CANCEL on the telephone base to exit to the previous menu.
Linda Miller
888-722-7702
EDIT
SPEED DIAL
1:Linda Miller
2:<empty> 3:<empty>
DELETE
Robert Brown
888-883-2445
SPEED DIAL
1:Robert Brown
2:<empty> 3:<empty>
DELETE
REPLACE
ASSIGN
REPLACE
Delete a speed dial entry
You can delete a speed dial entry using a handset or the telephone base. Once a speed dial entry is deleted, it cannot be retrieved.
1. Search for the desired speed dial entry (see Review the speed dial entries on page 48).
2. When the desired entry appears, press the DELETE soft key to confirm. There is confirmation tone.
SPEED DIAL
1:Robert Brown
2:<empty> 3:<empty>
DELETE
REPLACE
50
Page 57
Caller ID
About caller ID
This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:
You have both caller ID and call waiting, but as separate services (you may
• need to combine these services).
You have only caller ID service, or only call waiting service.
• You don’t subscribe to caller ID or call waiting services.
•
There are fees for caller ID services. In addition, services may not be available in all areas.
This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date, along with the call information, are from the telephone service provider.
Caller ID information may not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers. You can only view a maximum of 15 digits of every caller ID log entry. To view caller ID log entries with numbers between 16 and 24 digits, you must save the entry to the directory (see page 56).
NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.
51
Page 58
Caller ID
Caller ID history
How the caller ID history (call log) works
If you subscribe to caller ID service provided by your telephone service provider, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it is not saved in the call log.
The call log stores up to 50 entries. Each entry may have up to 24 digits
• for the phone number and 15 characters for the name.
You can review, redial, and copy an entry into the directory.
• Entries appear in reverse chronological order.
•
•
When the call log is full, the oldest entry is deleted to make room for new incoming call information.
•
L1)X Missed and/or L2)X Missed displays when there are new call log
entries that have not been reviewed.
•
Call log empty shows when there are no records in the call log.
•
Only one handset or the telephone base can review the call log at a time. If a handset tries to enter the call log while another handset or the telephone base is already in it, its screen shows Not available at this time.
NOTE: If the phone number has more than 24 digits, it will not be saved or shown in the call log.
Missed (new) call indicator
When there are calls that have not been reviewed in the call log, the corresponding line message, L1)X Missed or L2)X Missed, shows on the handset and the telephone base.
Each time you review a new caller ID log entry (indicated by NEW on the screen), the number of missed calls decreases by one.
If you do not want to review the missed calls one by one, but still want to keep them in the caller ID history, you can press and hold
OFF on the handset for four seconds when
1
Handset L1)X Missed L2)X Missed 12:45am 12/31
MENU
1
Robert Brown
888-883-2445
12:45am 12/31
DELETE SAVE
NEW
the handset is idle, or press and hold CANCEL on the telephone base for four seconds when the telephone base is idle. You will hear a confirmation tone. All the entries in the caller ID history become old (
reviewed already),
and the missed calls message goes away.
52
Page 59
53
Caller ID
Caller ID operation
Memory match
If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.
NOTE: The number shown in the call log is in the format sent by the telephone service provider. The telephone service provider usually delivers 10-digit phone numbers (area code plus phone number). If the last 7-digit of an incoming telephone number does not match a number in your directory, the name appears as it is delivered by the telephone service provider.
Page 60
Caller ID
Caller ID operation
Review the caller ID history
Review the caller ID history to find out who called, to return the call, or to copy the caller’s name and number into your directory. Call log empty displays on the screen if there are no records in the caller ID log.
Using the handset:
1. Press
2. Press
TCID when the handset is not in use. TCID or SDIR to browse.
-OR-
1. Press the MENU soft key when the handset is not in
use.
2. Press
TCID or SDIR to select CALL LOG, then press the
SELECT soft key.
3. Press the SELECT soft key again to select Review.
4. Press TCID or SDIR to browse.
Using the telephone base:
1. Press
TCID when the telephone base is not
in use.
2. Press TCID or SDIR to browse.
-OR-
1. Press the MENU soft key when the
telephone base is not in use.
CALL LOG
Review
Del all calls
BACK SELECT
2. Press
SELECT soft key.
TCID or SDIR to select Call log, then press the
Review
Del all calls
3. Press the SELECT soft key again to select Review.
4. Press TCID or SDIR to browse.
NOTES:
The name (if available), telephone number, date and time of all incoming calls are shown on
• the screen.
You hear a double beep when you have reached the beginning or end of the call log.
•
SELECT
54
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55
Caller ID
Caller ID operation
View dialing options
Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
While reviewing the call log, press # (pound key) repeatedly to show different dialing options for local and long distance
800-595-9511
1-800-595-9511
595-9511
1-595-9511
Press #
numbers before dialing or saving the telephone number in the directory.
Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the directory.
1-800-595-9511
595-9511
1-595-9511
Press 1
800-595-9511
When the number is shown in the correct format for dialing, press LINE 1/ handset; or
/LINE 1 or /LINE 2 on the telephone base to call the number.
FLASH, LINE 2/FLASH or /SPEAKER on the
Dial a call log entry Using the handset:
1. Search for the desired entry in the call log (see Review the caller ID history on page 54).
2. When the desired entry appears and is in the correct format for dialing, press LINE 1/
FLASH, LINE 2/FLASH or /SPEAKER to dial the entry.
Using the telephone base:
1. Search for the desired entry in the call log (see Review the caller ID history on page 54).
2. When the desired entry appears and is in the correct format for dialing, press /LINE 1 or /LINE 2 to dial the entry.
Page 62
Caller ID
Caller ID operation
Save a call log entry to the directory Using the handset:
1. Select a desired entry in the call log (see Review the caller ID history on page 54).
2. When the desired entry appears, press the SAVE soft key. The screen shows EDIT NUMBER.
3. Use the dialing keys (0-9) to edit the number.
Press OFF to backspace and erase a digit.
•
•
Press
TCID to move the cursor to the left or SDIR to
the right. Press and hold REDIAL/PAUSE to insert a dialing pause
•
(a p appears).
4. Press the NEXT soft key to move to the name. The screen displays EDIT NAME.
5. Use the dialing keys (see page 39) to edit the name.
Press OFF to backspace and erase a character.
•
•
Press
TCID to move the cursor to the left or SDIR to
the right.
1
Christine Smith
888-883-2445
12:45am 12/31
DELETE SAVE
EDIT NUMBER
888-883-2445
BACK NEXT
EDIT NAME
Christine Smith
BACK SAVE
Christine Smith
888-883-2445
DELETE
EDIT
6. Press the SAVE soft key. There is a confirmation tone and the screen shows the saved entry.
Using the telephone base:
1. Select a desired entry in the call log (see Review the caller ID history on page 54).
2. When the desired entry appears, press the SAVE soft key. The screen shows EDIT NUMBER.
3. Use the dialing keys (0-9) to edit the number.
Press CANCEL to backspace and erase a digit.
•
•
Press
TCID to move the cursor to the left or SDIR to
the right. Press the PAUSE soft key to insert a dialing pause (a
•
p appears).
4. Press the NEXT soft key to move to the name. The screen displays EDIT NAME.
1
Christine Smith
888-883-2445
12:45am 12/31
DELETE SAVE
EDIT NUMBER
888-883-2445
PAUSE NEXT
EDIT NAME
Christine Smith_
BACK SAVE
5. Use the dialing keys (see page 39) to edit the name.
Press CANCEL to backspace and erase a character.
•
•
Press
TCID to move the cursor to the left or SDIR to the right.
56
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57
Caller ID
Caller ID operation
6. Press the SAVE soft key. There is a confirmation tone and the screen shows the saved entry.
NOTES:
•
If you try to save a call log entry to the directory that is already saved in the directory, the telephone base or handset shows Already saved.
•
If you try to save a call log entry without caller ID information, the telephone base or handset shows Unable to save.
Christine Smith
888-883-2445
DELETE
EDIT
Delete from the call log To delete a single entry:
1. Select the desired entry in the call log using a handset or the telephone base (see Review the caller ID history on page 54).
2. When the desired entry appears, press the DELETE soft key on the handset or the telephone base to confirm. There is a confirmation tone.
To delete all entries:
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press
TCID or SDIR to scroll to CALL LOG, then press the
SELECT soft key.
3. Press TCID or SDIR to scroll to Del all calls, then press the SELECT soft key. The screen shows Delete all calls?
4. Press the YES soft key to confirm. There is a confirmation tone. Or press the NO softkey to exit to the previous menu.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press
TCID or SDIR to scroll to Call log and then press
the SELECT soft key.
3. Press
TCID or SDIR to scroll to Del all calls, then press
the SELECT soft key. The screen shows Delete all calls?
CALL LOG
Review
Del all calls
BACK
Delete all
YES NO
SELECT
calls?
Review
Del all calls
SELECT
Delete all
calls?
4. Press the YES soft key to confirm. There is a confirmation tone. Or press the NO soft key to exit to the previous menu.
YES NO
Page 64
Caller ID
Reasons for missing caller information
There are occasions when other information or no information shows for various reasons:
On-screen message Reason
Private number
Private name
Private caller
Unknown number
Unknown name
Unknown caller
Long distance
OR L (before the caller’s
number)
The caller prefers not to show the phone number.
The caller prefers not to show the name.
The caller prefers not to show the phone number and name.
Your telephone service provider cannot determine the caller’s number.
Your telephone service provider cannot determine the caller’s name.
Your telephone service provider cannot determine the caller’s name and telephone number.
Calls from other countries may also generate this message.
It is a long distance call.
58
Page 65
Answering system
Answering system settings
Use the answering system menu of a system handset or the telephone base to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, or remote access code.
Announcement
Your outgoing announcement plays when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You may use this preset announcement, or replace it with your own.
To play your current outgoing announcement:
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to selectto select Answering sys.
3. Press
TCID or SDIR to choose Mailbox 1 or
Mailbox 2, then press the SELECT soft key. The
corresponding icon,
4. Press
TCID or SDIR to scroll to Ans sys setup and then
or
1
2, flashes on the screen.
press the SELECT soft key.
5. Press TCID or SDIR to scroll to Announcement and
Call screening
Announcement
# of rings
ANNOUNCEMENT
2-Play 3-Delete
7-Record
1
Announcement
playback
then press the SELECT soft key.
6. The telephone base announces, “To play, press 2. To
DELETE STOP
record, press 7.” Press 2 to play and the screen shows Announcement playback, or press CANCEL to exit to the previous menu.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the SELECT soft key. The corresponding icon,
1
or
4. Press
TCID or SDIR to scroll to Ans sys setup, then
flashes on the screen respectively.
2,
press the SELECT soft key.
ANS SYS SETUP
Call screening
Announcement
# of rings
BACK
ANNOUNCEMENT
2-Play 3-Delete
7-Record
1
SELECT
1
1
SELECT
1
5. Press
TCID or SDIR to scroll to Announcement, then
press the SELECT soft key.
6. The handset announces, “To play, press 2. To record,
press 7.” Press 2 to play and the screen shows Announcement playback, or press the BACK soft key to
exit to the previous menu.
59
BACK
Announcement
playback
DELETE
1
STOP
Page 66
Answering system
Answering system settings
To record a new outgoing announcement:
Using the telephone base:
1. Press
2. Press
•/REC while the telephone base is not in use.
TCID or SDIR to choose Announcement, then
press the SELECT soft key.
3. Press
TCID or SDIR to choose Mailbox 1 or Mailbox 2,
then press the SELECT soft key. The corresponding icon,
or
1
2, flashes on the screen.
4. The telephone base announces, “Record after the tone.
Memo
Announcement
RECORD
Press 5 when you are done.” After the tone, speak towards the telephone base. Press 5 or the STOP soft key when finished recording.
5. The answering system automatically plays back the newly recorded
announcement. Press 5 to stop the playback at any time.
-OR-
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select to select Answering sys.
3. Press
SELECT soft key. The corresponding icon,
TCID or SDIR
to choose Mailbox 1 or Mailbox 2,
or
1
2, flashes on the
then press the
screen.
SELECT
4. Press
TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft
key.
5. Press
TCID or SDIR to scroll to Announcement, then
press the SELECT soft key.
6. The telephone base announces, “To play, press 2. To
record, press 7.” Press 7 to record and the screen shows Recording announcement..., or press CANCEL to exit to the previous menu.
7. The telephone base announces,
Press 5 when you are done.”
“Record after the tone.
After the tone, speak
towards the telephone base. Press 5 or the STOP soft key when finished recording.
8. The answering system automatically plays back
the newly recorded announcement. Press 5 to stop the playback at any time; 2 to replay the recorded announcement; or 7 to record again if desired.
1
Call screening
Announcement
# of rings
SELECT
ANNOUNCEMENT
2-Play 3-Delete
7-Record
Recording
announcement...
Announcement
playback
1
1
STOP
1
NOTES:
Your announcement can be up to 90 seconds in length.
• Announcements shorter than two seconds are not recorded.
•
60
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61
Answering system
Answering system settings
Using the handset:
1. Press the MENU soft key menu when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press SELECT soft key. The corresponding icon,
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
1
or
, flashes on the
2
screen.
4. Press
TCID or SDIR to scroll to Ans sys setup, then press
the SELECT soft key.
5. Press
TCID or SDIR to scroll to Announcement, then
press the SELECT soft key.
6. The handset announces, “To play, press 2. To record,
press 7.” Press 7 to record and the screen shows Recording announcement..., or press the BACK soft key
to exit to the previous menu.
7. The handset announces, “
when you are done.”
After the tone, speak towards the
Record after the tone. Press 5
handset.
8. Press 5 or the STOP soft key when finished recording.
9. The answering system automatically plays back the newly recorded announcement. Press 5 to stop the playback at any time; 2 to replay the recorded announcement; or 7 to record again if desired.
1
ANS SYS SETUP
Call screening
Announcement
# of rings
BACK
ANNOUNCEMENT
2-Play 3-Delete
BACK
announcement...
Announcement
BACK
SELECT
1
7-Record
1
Recording
STOP
1
playback
NOTES:
Your announcement can be up to 90 seconds in length.
• Announcements shorter than two seconds are not recorded.
•
Page 68
Answering system
Answering system settings
To delete your announcement
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select to select Answering sys.
3. Press SELECT soft key. The corresponding icon,
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
or
1
2, flashes on the
screen.
4. Press
TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft
key.
5. Press
TCID or SDIR to scroll to Announcement, then press the SELECT
soft key.
6. The telephone base announces, “To play, press 2. To record, press 7.” Press 3 to delete your own recorded announcement. The telephone base announces,
“Announcement deleted.”
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press SELECT soft key. The corresponding icon,
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
1
or
, flashes on the
2
screen.
ANNOUNCEMENT
2-Play 3-Delete
7-Record
1
4. Press
TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft
key.
5. Press TCID or SDIR to scroll to Announcement, then press the SELECT soft key.
6. The handset announces, “To play, press 2. To record, press 7.” Press 3 to delete your own recorded announcement. The handset announces, “Announcement
deleted.”
ANNOUNCEMENT
2-Play 3-Delete
7-Record
BACK
7. Press the BACK soft key to exit to the previous menu.
NOTE: When your announcement is deleted, calls are answered with the preset announcement.
1
62
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63
Answering system
Answering system settings
Answer ON/OFF
You must turn on the answering system for answering and recording messages.
To turn the answering system on or off:
Using the telephone base:
•
Press
/ANSWER ON 1 and/or /ANSWER ON 2 to turn
on the corresponding answering system. The telephone base announces and shows, “Calls will be answered.” The
/ANSWER ON 1 light and/or /ANSWER ON 2 light will
be on respectively. Press /ANSWER ON 1 and/or /ANSWER ON 2 to turn off the
• corresponding answering system. The telephone base announces and shows, “Calls will not be answered.” The
/ANSWER ON 1 light and/or
/ANSWER ON 2 light will be off respectively.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
TCID or SDIR to choose Mailbox 1 or Mailbox 2,
then press the SELECT soft key. The corresponding icon,
1
or
4. Press
TCID or SDIR to scoll to Ans sys setup, then press
, flashes on the screen.
2
the SELECT soft key.
5. Press the SELECT soft key again to select
ANSWERING SYS Delete all old Record memo
Ans sys setup
BACK
ANS SYS SETUP
Answer ON/OFF
Call screening
Announcement
BACK
Answer ON/OFF.
6. Press
TCID or SDIR to select On or Off, then press
the SET soft key to confirm your setting. There is a confirmation tone. Or press the BACK soft key to exit to
ANSWER ON/OFF
3On
Off
BACK
the previous menu without making any changes.
or
AnS ON
2
when the answering system of line 1 or line
AnS1
when the answering
ON
2
AnS1
7. The screen displays
ON
2 is turned on respectively. The screen displays systems of both lines 1 and 2 are turned on.
1
SELECT
1
SELECT
1
SET
Page 70
Answering system
Answering system settings
Call screening
The call screening feature lets you listen at the telephone base to a caller leaving a message. You can turn this feature on or off with either your handset or telephone base. Unless you change it, the call screening feature is preset to on.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select Answering sys.
3. Press
Mailbox 2, corresponding icon,
4. Press
TCID or SDIR
to choose Mailbox 1 or
then press the SELECT soft key. The
or
1
TCID or SDIR to scroll to Ans sys setup, then
2, flashes on the screen.
press the SELECT soft key.
5. Press the SELECT soft key again to select Call screening.
Delete all old Record memo
Ans sys setup
Call screening
Announcement # of rings
1
SELECT
1
SELECT
6. Press
TCID or SDIR to select On or Off, then press
the SET soft key to confirm your setting. There is a confirmation tone. Or press CANCEL to exit to the previous menu without making any changes.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press SELECT soft key. The corresponding icon
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
1
or
, flashes on the
2
screen.
4. Press
TCID or SDIR to scroll to Ans sys setup, then
press the SELECT soft key.
5. Press
TCID or SDIR to scroll to Call screening, then
press the SELECT soft key.
6. Press
TCID or SDIR to select On or Off, then press
the SET soft key to confirm your setting. There is a confirmation tone. Or press the BACK soft key to exit to the previous menu without making any changes.
CALL SCREENING
3On
Off
ANS SYS SETUP Answer ON/OFF
Call screening
Announcement
BACK SELECT
CALL SCREENING
3On
Off
BACK
1
SET
SET
1
1
64
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65
Answering system
Answering system settings
Number of rings
You can set the answering system to answer an incoming call after two, four or six rings; or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, and after four rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from out of your local area.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select to select Answering sys.
3. Press
SELECT soft key. The corresponding icon,
TCID or SDIR
to choose Mailbox 1 or Mailbox 2,
or
1
2, flashes on the
then press the
screen.
4. Press
TCID or SDIR to scroll to Ans sys setup, then
press the SELECT soft key.
5. Press
TCID or SDIR to scroll to # of rings, then press
the SELECT soft key.
6. Press
TCID or SDIR to choose 2, 4, 6, or Toll saver,
then press the SET soft key to confirm your setting. There is a confirmation tone. Or press CANCEL to exit to the previous menu without making any changes.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
SELECT soft key. The corresponding icon,
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
1
or
, flashes on the
2
screen.
4. Press TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft key.
5. Press
TCID or SDIR to scroll to # of rings, then press the
SELECT soft key.
6. Press TCID or SDIR to choose 2, 4, 6, or Toll saver, then press the SET soft key to confirm your setting. There is a confirmation tone. Or press the BACK soft key to exit to the previous menu without making any changes.
Announcement
# of rings
Remote code
SELECT
# OF RINGS
2
34
SELECT
ANS SYS SETUP
Announcement
# of rings
Remote code
BACK SELECT
# OF RINGS
2
34
6
BACK
1
1
1
1
SET
Page 72
Answering system
Answering system settings
Remote access code
A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code to any number from 00 to 99.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select to select Answering sys.
3. Press
SELECT soft key. The corresponding icon,
TCID or SDIR
to choose Mailbox 1 or Mailbox 2,
or
1
2, flashes on the
then press the
screen.
4. Press
TCID or SDIR to scroll to Ans sys setup, then
press the SELECT soft key.
5. Press
TCID or SDIR to scroll toto scroll to Remote code, then
press the SELECT soft key.
6. Use the dialing keys
(0-9)
to enter a two-digit code.
Press CANCEL to delete a digit.
7. Then p
ress
the SET soft key to confirm your setting.
There is a confirmation tone.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
SELECT soft key. The corresponding icon,
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
1
or
, flashes on the
2
screen.
1
# of rings
Remote code
Msg alert tone
SELECT
1
REMOTE CODE
SET
__
4. Press TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft key.
5. Press
TCID or SDIR to scroll to Remote code, then press
the SELECT soft key.
6. Use the dialing keys to enter a two-digit code.
Press OFF
to delete a digit.
7. Then press
the SET soft key to confirm your setting. There
ANS SYS SETUP
#
of rings
Remote code
Msg alert tone
BACK
REMOTE CODE
is a confirmation tone. Or press the BACK soft key to exit to the previous menu without making any changes.
NOTE: If you change the remote access code setting on either Mailbox 1 or Mailbox 2, it applies to both mailboxes in your answering system.
66
BACK
1
SELECT
1
__
SET
Page 73
67
Answering system
Answering system settings
Message alert tone
When the answering system is turned on, the telephone base beeps every 10 seconds to alert you of new messages. The alert stops when all new messages have been reviewed.
Using the telephone base:
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select to select Answering sys.
3. Press
SELECT soft key. The corresponding icon,. The corresponding icon,
TCID or SDIR
to choose Mailbox 1 or Mailbox 2,
or
1
2, flashes on the
then press the
screen.
4. Press
TCID or SDIR to scroll to Ans sys setup, then
press the SELECT soft key..
5. Press
TCID or SDIR to scroll to Msg alert tone, then
press the SELECT soft key..
6. Press
TCID or SDIR to choose On or Off, then
press
the SET soft key to confirm your setting. There is a confirmation tone. Or press CANCEL to exit to the previous menu without making any changes.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
SELECT soft key. The corresponding icon,
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
1
or
, flashes on the
2
screen.
4. Press TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft key.
5. Press
TCID or SDIR to scroll to Msg alert tone, then
press the SELECT soft key.
6. Press
TCID or SDIR to choose On or Off,
then press
the SET soft key to confirm your setting. There is a confirmation tone. Or press the BACK soft key to exit to the previous menu without making any changes.
# of rings Remote code
Msg alert tone
MSG ALERT TONE
3On
Off
ANS SYS SETUP
#
of rings Remote code
Msg alert tone
BACK
MSG ALERT TONE
3On
Off
BACK SET
1
SELECT
1
SET
SELECT
1
1
Page 74
Answering system
About the answering system
Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
•
If the
icon and a line number appear on the handset and telephone base, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.
•
If the
/MAIL BOX 1 or /MAIL BOX 2 button on the telephone base
flashes, your digital answering system has new messages for you. To listen to the messages, press the flashing mailbox button.
Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.
Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings; in this case, allow six seconds per ring when determining the appropriate setting.
68
Page 75
69
Answering system
About the answering system
Message capacity
The answering system of line 1 and line 2 can each record and store up to 99 messages. Each message can be up to four minutes in length. The total storage capacity of each telephone line for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
New message indication
When there are new messages on the answering system of line 1, L1)X New Msgs and
on the telephone base. /MAIL BOX 1 flashes on the
1
1
display on the handset and
telephone base.
When there are new messages on the answering system of line 2, L2)X New Msgs and telephone base.
/MAIL BOX 2 flashes on the telephone
display on the handset and
2
base.
L1) X New Msgs L2) X New Msgs
12:45pm 12/31
BACK SAVE
L1) X New Msgs L2) X New Msgs 12:45pm 12/31
BACK SELECT
1 2
1 2
When there are new messages on the answering system of both line 1 and line 2, L1)X New Msgs, L2)X New Msgs and
2 on the telephone base. /MAIL BOX 1 and /MAIL BOX 2 flash on
1
1
display on the handset and
2
the telephone base.
Voice prompts
The system provides voice prompts to guide you through the setup procedures at the telephone base, message playback, remote access and recording outgoing announcements.
Call screening To screen a call at the telephone base:
If the answering system and call screening are on (see Call screening on page 64), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.
Options while a message is being recorded:
Press T/VOLUME/S on the telephone base to adjust the call screening
• volume.
Press the STOP soft key, CANCEL,
•
/MAIL BOX 1 or /MAIL BOX 2 to
stop the recording.
•
Press
/LINE 1 or /LINE 2 to answer the call.
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Answering system
About the answering system
Call intercept
If you want to talk to the caller who is leaving a message on line 1, press LINE 1/FLASH on the handset or press /LINE 1 on the telephone base.
If you want to talk to the caller who is leaving a message on line 2, press
LINE 2/
Base ringer
Press T/VOLUME/S on the telephone base to adjust the ringer volume of both line 1 and line 2 when the telephone is not in use.
You hear a sample of the ringer while adjusting the volume. The telephone base shows Ringer muted when you turn the ringer off.
Temporarily turning off the message alert tone
FLASH on the handset or press /LINE 2 on the telephone base.
If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key temporarily silences the message alert tone.
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Answering system
Message playback
Message playback
If you have new messages, the telephone plays only the new messages (oldest first). If there are no new messages, the telephone plays back all messages (oldest first).
When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, the telephone announces, “End of messages.”
To listen to messages at
the telephone base:
1. Press /MAIL BOX 1 for line 1 or /MAIL BOX 2 for line 2 to listen to messages.
Options during playback:
•
•
•
Press Press Press
/VOLUME/ to adjust the speaker volume. /SKIP to skip to the next message. /REPEAT to repeat the message currently playing. Press
/REPEAT twice to listen to the previous message.
Press X/DELETE to delete the current message. The system advances to
• the next message.
•
Press
/MAIL BOX 1 for line 1 or /MAIL BOX 2 for line 2 to stop
listening to messages. Press CANCEL to exit to the previous menu.
•
To listen to messages on the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
TCID or SDIR
to choose Mailbox 1 or Mailbox 2. Press the SELECT
soft key.
4. Press TCID or SDIR to scroll to Play messages, then press the SELECT
soft key.
Options during playback:
Press
• Press 6 to skip to the next message.
• Press 4 to repeat the message currently playing. Press 4 twice to listen
•
/VOLUME/ to adjust the speaker volume.
to the previous message. Press 3 to delete the current message. The system advances to the next
• message.
Page 78
Answering system
Message playback
Press 5 to stop.
• Press the BACK soft key to exit to the previous menu.
•
NOTE: When the memory of the answering system is full on line 1 or line 2, the corresponding line message, L1)Ans Sys Full or L2)Ans Sys Full, displays on both the handset and the telephone base. Delete some messages to make room for new messages.
Delete all messages
You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.
Using the telephone base:
1. Press
X/DELETE
when the telephone base is not in use.
2. Press TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the SELECT soft key.
3. The telephone base shows Delete all old messages? Press the YES soft key to confirm or press the NO soft key to return to the previous menu.
-OR-
1. Press the MENU soft key when the telephone base is not in use.
Press the
SELECT soft key to select Answering sys.
2. Press
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
SELECT soft key.
3. Press the SELECT soft key again to select Delete all old.
4. The telephone base shows Delete all old messages? Press the YES soft key to confirm or press the NO soft key to return to the previous menu.
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the
SELECT soft key.
4. Press TCID or SDIR to scroll to Delete all old, then press the SELECT soft key.
5. The handset shows Delete all old messages? Press the YES soft key to confirm or press the NO soft key to return to the previous menu.
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73
Answering system
Recording and playing memos
Record a memo
Memos are your own recorded messages used as reminders for yourself or others who use the same answering system. You can record your own memos using the handset or telephone base. Playback and delete them the same way as incoming messages.
Using the telephone base:
1. Press •/REC while the telephone base is not in use.
2. Press the SELECT soft key to select Memo.
3. Press then press the SELECT soft key.
4. The telephone base announces, “Record after the
TCID or SDIR to choose Mailbox 1 or Mailbox 2,
RECORD
Memo
Announcement
SELECT
tone. Press 5 when you are done.” The telephone base displays Recording memo... After the tone, speak towards the telephone base. Press 5 or the STOP soft key when finished recording. The telephone base announces, “Recorded.”
-OR-
1. Press the MENU soft key when the telephone base is not in use.
2. Press the SELECT soft key to select Answering sys.
3. Press TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the SELECT soft key.
4. Press press the SELECT soft key.
5. The telephone base announces, “Record after the tone. Press 5 when you are done.” The telephone base displays Recording memo... After the tone, speak towards the telephone base. Press 5 or the STOP
TCID or SDIR to scroll to Record memo, then
1
Delete all old
Record memo
Ans sys setup
SELECT
1
Recording
memo...
soft key when finished recording. The telephone base announces, “Recorded.”
STOP
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Answering system
Recording and playing memos
Using the handset:
1. Press the MENU soft key when the handset is not in use.
2. Press the SELECT soft key to select ANSWERING SYS.
3. Press
TCID or SDIR
to choose Mailbox 1 or Mailbox 2. Press the SELECT
soft key.
4. Press TCID or SDIR to scroll to Record memo. Press the SELECT soft key.
5. The handset announces, “Record after the tone. Press 5 when you are done.” The handset screen displays Recording memo... After the tone, speak towards the handset.
6. Press 5 or the STOP soft key when finished recording. The handset announces, “Recorded.”
NOTES:
“Memory is full” is announced if you record a memo when the memory is full.
•
Each memo can be up to four minutes in length.
•
Memos shorter than one second are not recorded.
•
Play back a memo
1
ANSWERING SYS
Play messages Delete all old
Record memo
BACK
SELECT
1
Recording
memo...
STOP
Play memos the same way as messages. See Message playback on page 71.
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Answering system
Remote access
You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone.
1. Dial your telephone number from any touch-tone telephone.
2. When the system plays your announcement, enter the two-digit security code (19 is the default code. See page 66 to change it).
3. Once the new messages have played, you can also enter one of the following remote commands.
Command Function
1
2
3
33
4
44
5
*5
6
*7
8
0
Play all messages.
Play only new messages.
Delete the current message (during playback).
Delete all old messages.
Repeat the current message (during playback).
Skip to the previous message (during playback).
Stop.
Hear a list of remote commands.
Skip to the next message (during playback).
Record a new announcement.
End the call.
Turn the answering system on or off.
4. Hang up or press 8 to end the call.
NOTES:
If you do not press any key after you enter the remote access code, all new messages play. If
• there are no new messages, all old messages play.
Once the new messages have played, the telephone announces the help menu options. If you
• do not press any key within 20 seconds, the remote access call automatically disconnects.
When the answering system is turned off, the telephone answers after 10 rings, and
• announces, “Please enter your remote access code.”
When the memory is full, the answering system answers incoming calls after 10 rings and
• announces, “Memory is full. Enter the remote access code.”
Page 82
Appendix
Adding and registering handsets
The handset provided with your telephone system is already registered as HANDSET. Additional handsets registered to the telephone system are assigned in sequential order. If you register another new handset to your telephone system, the new registered handset is assigned HANDSET 2. Then your first handset is renamed as HANDSET 1. This telephone system accommodates up to 12 handsets.
You can add new handsets (TL88002, purchased separately) to your telephone system, but each handset must be registered with the telephone base before use. When first purchased, each expansion handset shows
Press [HOLD] on base for 4 sec, then press [#] on handset
to charge the handset before registering to the telephone base. For more details on battery charging, see the table on page 8.
Register a handset to the telephone base
. You may need
1. Before you begin registration, make sure the handset displays Press [HOLD] on base for 4 sec, then press [#] on handset.
2. Place the unregistered handset in the telephone base.
3. Press and hold HOLD on the telephone base for about four seconds until the telephone base displays Registering handset... While the handset is still in the telephone base, press # (pound key) on the handset. The handset shows Registering... Please wait and it takes up to 60 seconds to complete the registration. The handset and the telephone base show HANDSET X Registered (X represents the handset number assigned) and you hear a beep when the registration completes.
HOLD
#
NOTES:
If the registration fails, the handset shows Registration failed. To reset the handset, remove
• the handset from the telephone base and place it back in. Try the registration process again.
You cannot register a handset if any other system handset is in use.
•
76
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Appendix
Deregistering handsets
You may need to deregister your handsets if:
•
You have 12 registered handsets and need to replace a handset.
-OR-
•
You wish to change the designated handset number of your registered handsets.
You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time.
Please read carefully through all the instructions on this page before beginning the deregistration process.
Deregister all handsets from the telephone base
1. Remove any handset from the telephone base. Press and hold HOLD on the telephone base for about 10 seconds until the telephone base displays
Deregister all handsets?
2. Press the YES soft key. There is a confirmation tone.
3. The deregistration process takes about 10 seconds to complete. All handsets show Press [HOLD] on base for 4 sec, then press [#] on handset when the deregistration completes.
If deregistration fails, you may need to reset the telephone and try again.
To reset:
1. Pick up the registered handset and then press LINE 1/ LINE 2/
2. Press
FLASH.
OFF and then place the handset back in the telephone base.
FLASH or
-OR-
Unplug the power adapter from the telephone base, then plug it back in.
NOTES:
You cannot deregister a handset if any system handset or telephone base is in use.
•
Even if the battery is depleted, you can still deregister the handsets by following the steps
• above. After the handset is charged for at least 10 minutes, the screen shows Press [HOLD] on base for 4 sec, then press [#] on handset.
Page 84
Appendix
1
1
1
Handset and telephone base indicators
Handset screen icons
Handset battery is charging (animated displayed). Becomes solid when the battery is fully charged.
Flashes when the battery is low and needs charging.
A ON
1
2
1
2
1 2
1
2
1 2
1
2
1 2
nS1
Line 1 is in use.
Line 2 is in use.
Handset ringer of line 1 is turned off.
Handset ringer of line 2 is turned off.
Handset ringers of line 1 and line 2 are turned off.
New voicemail received on line 1 from the telephone service provider.
New voicemail received on line 2 from the telephone service provider.
New voicemail received on lines 1 and 2 from the telephone service provider.
New answering system message(s) on line 1.
New answering system message(s) on line 2.
New answering system messages on lines 1 and 2.
Answering system of line 1 is turned on.
A
nS
ON
2
A
nS1
ON
2
NEW
MUTE
Answering system of line 2 is turned on.
Answering systems of line 1 and line 2 are turned on.
Speakerphone is in use.
A wired headset is being used.
New missed call(s) in call log.
Microphone is muted.
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79
Appendix
1
1
Handset and telephone base indicators
Telephone base screen icons
1
2
1
2
112
1
2
1 2
1
2
Line 1 is in use.
Line 2 is in use.
Base ringer of line 1 is turned off.
Base ringer of line 2 is turned off.
Base ringers of lines 1 and 2 are turned off.
New voicemail received on line 1 from the telephone service provider.
New voicemail received on line 2 from the telephone service provider.
New voicemail received on lines 1 and 2 from the telephone service provider.
New answering system message(s) on line 1.
New answering system message(s) on line 2.
1 2
NEW
MUTE
New answering system messages on lines 1 and 2.
New missed call(s) in call log.
Microphone is muted.
Page 86
Appendix
Alert tones and lights
Handset alert tones
One short beep Tone of each key press, if key tone is turned on.
One long beep Indication to begin recording a message, memo or announcement.
Two short beeps
Confirmation tone (three rising tones)
Four beeps The other party has ended your intercom call.
Four short beeps Low battery warning.
You are pressing T volume is already at its highest or lowest setting.
-OR-
Call waiting tone.
-OR-
Error tone.
-OR-
Registration failure tone.
The system has completed the command successfully.
-OR-
The handset has gone out of range from the base during a call.
CID or SDIR on a cordless handset when the
Telephone base alert tones
One short beep Tone of each key press, if key tone is turned on.
One long beep Indication to begin recording a message, memo or announcement.
Two short beeps
Confirmation tone (three rising tones)
Four beeps The other party has ended your intercom call.
You are pressing T/VOLUME/S on the telephone base when the volume is already at its highest or lowest setting.
-OR-
Call waiting tone.
-OR-
Error tone.
-OR-
Registration slots are full.
The system has completed the command successfully.
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Appendix
Alert tones and lights
Handset lights
Lighted display
CHARGE
On when the handset is charging in the telephone base or charger.
Lighted key pad
/SPEAKER
On when the speakerphone is on.
Telephone base lights
Large tilt lighted display
/LINE 1 and /LINE 2
On when the speakerphone
• of the corresponding line is on.
Flashes quickly when there
• is an incoming call on the corresponding line.
/ANSWER ON 1 and /ANSWER ON 2
On when the answering
• system of the corresponding line is on.
Flashes slowly when a call
• on the corresponding line is on hold.
/MAIL BOX 1 and /MAIL BOX 2
On when a message of the
• corresponding line is playing.
Flashes when there are new
• messages in the mail box of the corresponding line.
Page 88
Appendix
Screen display messages
Screen messages
Already saved
Base is calling
Call log empty
Calling base
Calling handset
(for model with one handset)
Calling handset X
(for model with two or more handsets)
Directory empty
Directory is full
Ended
Handset is calling
(for model with one handset)
Handset X is calling
(for model with two or more handsets)
The telephone number entered is already stored in the directory.
Telephone base is calling.
There are no call log entries.
A system handset is calling the telephone base.
Another system handset or the telephone base is calling a system handset.
There are no directory entries.
The directory is full.
You have just ended a call.
The telephone base is called by a system handset.
Other handset is calling
(for model with two handsets)
Handset X is calling
(for model with three or more handsets)
Intercom
Intercom ended
L1)X Missed
L2)X Missed
L1)Ans Sys Full
L2)Ans Sys Full
L1)IN USE
L2)IN USE
L1)X New Msg(s)
A system handset is called by another system handset.
A system handset or the telephone base is on an intercom call.
You have just ended an intercom call.
There are calls that have not been reviewed in your call log on line 1.
There are calls that have not been reviewed in your call log on line 2.
Answering system of line 1 is full.
Answering system of line 2 is full.
Line 1 is in use.
Line 2 is in use.
There are new voicemail messages from your telephone service provider on line 1.
L2)X New Msg(s)
L1)NO LINE
L2)NO LINE
There are new voicemail messages from your telephone service provider on line 2.
There is no telephone line connected on line 1.
There is no telephone line connected on line 2.
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Appendix
Screen display messages
L1)ON HOLD
L2)ON HOLD
Line 1 Incoming call
Line 2 Incoming call
Microphone ON
Microphone off
No signal, call ended
Not available at this time
Out of range OR no power at base
Line 1 is on hold.
Line 2 is on hold.
There is an incoming call on line 1.
There is an incoming call on line 2.
MUTE is turned off and the person on the other end can hear you.
You have turned off the handset microphone. The other party cannot hear you but you can hear the other party.
Communication between the system handset and telephone base is lost during a call.
One system handset or the telephone base is already viewing the call log or directory and another handset/telephone base attempts to review it.
The system handset cannot communicate with the telephone base. Check the telephone base power connection or move closer.
Paging all handsets
**Paging**
Place handset in charger
Ringer muted
Saved
Unable to call try again
Unable to save
The telephone base is paging handset(s).
The system handset is paged.
The battery is very low. Place the system handset in the telephone base for recharging.
The ringer is muted temporarily during an incoming call.
Your selection has been saved.
You try to make an intercom call but the system handset/telephone base you are calling is in the directory, in the call log, on an outside call, or the system handset is out of range.
You try to save a caller ID entry with no name or number.
Page 90
Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
• Make sure you plug the battery connector securely into the cordless handset.
• Make sure you plug the telephone line cord securely and firmly into the
• telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least ten hours. For
• optimum daily performance, return the cordless handset to the telephone base or charger when not in use.
If the battery is depleted, it may take approximately 30 minutes to charge
• the handset before it shows Low battery. See page 8 for details.
www.telephones.att.com or call
Reset the telephone base. Unplug the electrical power. Wait for
• approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
You may need to purchase a new battery. Please refer to
•
Battery installation and charging in this user’s manual on pages 8-9.
I cannot get a dial tone.
Try all the suggestions above.
• Move the cordless handset closer to the telephone base. You may have
• moved out of range.
If the previous suggestions do not work, disconnect the telephone base
• from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider.
Your line cord may be defective. Try installing a new line cord.
•
I cannot dial out.
Try all the suggestions above.
• Make sure you have a dial tone before dialing. The cordless handset may
• take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
• appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.
If other phones in your home are having the same problem, contact your
• telephone service provider (charges may apply).
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Appendix
Troubleshooting
My cordless handset isn’t performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the
• power adapter into a different working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone base. You may have
• moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15
• seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can
• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
Out of range OR no power at base appears on my cordless handset.
Ensure you plug the telephone base in properly and the power is on.
• Place the cordless handset in the telephone base for one minute to allow
• the cordless handset and base to synchronize.
Move the cordless handset closer to the telephone base. You may have
• moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15
• seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can
• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
The batteries do not hold a charge.
If the cordless handset is in the telephone base or charger and the charge
• light is not on, refer to The charge light is off or blinking (page 88).
Charge the battery in the cordless handset for at least ten hours. For
• optimum daily performance, return the cordless handset to the telephone base or charger when not in use.
If the battery is depleted, it may take approximately 30 minutes to charge
• the handset before it shows Low battery. Refer to the table on page 8 for details.
You may need to purchase a new battery. Please refer to
• Battery installation and charging in this user’s manual on page 8-9.
Page 92
Appendix
Troubleshooting
I get noise, static, or weak signals even when I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber
• line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (pages 6-7). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
You may be able to improve the performance of your cordless phone
• by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.
Other electronic products such as HAM radios and other DECT phones can
• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
• outlet. You may experience decreased performance while the microwave oven is operating.
If you plug your phone in with a modem or a surge protector, plug the
• phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.
Move your phone to a higher location. The phone may have better
• reception in a high area.
If other phones in your home are having the same problem, contact your
• telephone service provider (charges may apply).
I experience poor sound quality when using the handset speakerphone.
For increased sound quality while using the handset speakerphone, place
• the handset on a flat surface with the dial pad facing up.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and plug in a
• different telephone. If you still hear other calls, call your telephone service provider.
My cordless handset does not ring when I receive a call.
Make sure that the ringer is not off. Refer to Ringer volume on page 12 in
• this user’s manual.
Make sure you plug in the telephone line cord securely into the telephone
• base and the telephone jack. Make sure you plug in the power cord securely.
The cordless handset may be too far from the telephone base.
•
86
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Appendix
Troubleshooting
Charge the battery in the cordless handset for at least ten hours. For
• optimum daily performance, return the cordless handset to the telephone base or charger when not in use.
You may have too many extension phones on your telephone line to
• allow all of them to ring simultaneously. Try unplugging some of the other phones.
The layout of your home or office may be limiting the operating range. Try
• moving the telephone base to another location, preferably to a higher location.
If other phones in your home are having the same problem, contact your
• telephone service provider (charges may apply).
Test a working phone at the phone jack. If another phone has the same
• problem, contact your telephone service provider (charges may apply).
Other electronic products can cause interference with your cordless
• phone. Try installing your phone as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.
Remove the battery. Install the battery again and place the cordless
• handset into the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.
Your line cord may be defective. Try installing a new line cord.
•
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM radios and other DECT phones can
• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
• outlet. You may experience decreased performance while the microwave oven is operating.
If you plug your phone in with a modem or surge protector, plug the
• phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.
Move your telephone base to a higher location. The phone may have
• better reception when installed in a high area.
If other phones in your home are having the same problem, contact your
• telephone service provider (charges may apply).
Page 94
Appendix
Troubleshooting
The charge light is off or blinking.
Make sure you plug the power and line cords in correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then plug it back in.
• Allow up to one minute for the cordless handset and telephone base to reset.
Clean the cordless handset, charger and telephone base charging contacts
• each month with a pencil eraser or cloth.
A blinking CHARGE light is an indication that the battery is not connected
• to the handset or is missing completely. Ensure that the battery is installed properly.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
• your telephone service provider for this feature to work on your phone.
The caller may be calling from an area that supports caller ID.
• Both your and your caller’s telephone service providers must use caller ID
• compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber
• line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (pages 6-7). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
• telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
• system disconnects the call after the maximum recording time you have set.
If the caller pauses for longer than seven seconds, the system stops
• recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops
• recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
• disconnect the call.
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Appendix
Troubleshooting
Difficulty hearing messages.
•
Press VOLUME/S to increase the telephone base speaker volume.
•
Press S
DIR/VOLUME to adjust the message playback volume on
a handset.
System does not answer after the correct number of rings.
• Make sure that the answering system is on. the handset and the
/ANSWER ON 1 and/or /ANSWER ON 2 light on
AnS1 ON
AnS ON
,
2
or
AnS1 ON
2
should show on
the telephone base should be on.
• If toll saver is activated, the number of rings changes to two when you have new messages stored (page 65).
• If the memory is full or the system is off, the system will answer after ten rings.
In some cases, the answering system is affected by the ringing system
•
used by your telephone service provider. If you subscribe to voicemail service, change the number of rings so
•
that your answering system answers before your voicemail answers (page 65). To determine how many rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
•
disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 66).
• Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
• There may be interference on the phone line you are using. Press dialing keys firmly.
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Appendix
Troubleshooting
System does not record messages.
AnS
AnS1
ON
• Make sure the answering system is on. handset and the
/ANSWER ON 1 and/or /ANSWER ON 2 light on the
ON
,
telephone base should be on.
• Make sure the memory of the answering system is not full.
If you subscribe to voicemail service, change the number of rings so
•
that your answering system answers before your voicemail answers (page 65). To determine how many rings activate your voicemail, contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
•
disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
2
or
AnS1 ON
2
should show on the
System announces, “Time and day not set.”
• You need to reset the system clock (page 15 or 21).
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset or the telephone base.
• Make sure there is no background noise (TV, music, etc.) while recording.
An
icon and a line number appear on the handset and telephone base
screen and I don’t know why.
•
Your telephone has voicemail indication that is separate from the built-in answering system. If the
icon and a line number appear on the display, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.
I cannot retrieve voicemail messages.
•
Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages
differently (page 68). If you subscribe to voicemail service from
your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
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91
Appendix
Troubleshooting
I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
•
Make sure your Internet connection is working properly.
•
Make sure that the software is installed and running for your
• nontraditional telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB
• port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have
• enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your
• nontraditional telephone service provider. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does not fix the problem, do the following (in the order listed):
Disconnect the power to the telephone base.
1.
Disconnect the cordless handset battery.
2.
Wait a few minutes.
3.
Connect power to the telephone base.
4.
Remove the battery. Replace the battery and place the cordless handset
5.
into the telephone base or charger.
Wait for the cordless handset to reestablish its connection with the
6.
telephone base. Allow up to one minute for this to take place.
Page 98
Appendix
Maintenance
Taking care of your telephone
•
Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.
•
Avoid rough treatment. Place the handset down gently.
•
Save the original packing materials to protect your telephone if you ever
•
need to ship it.
Avoid water
You can damage your telephone if it gets wet. Do not use the handset in
•
the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic
•
equipment. For your own safety, take caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for
•
many years. Clean it only with a soft cloth slightly dampened with water or mild soap.
Do not use excess water or cleaning solvents of any kind.
•
Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.
92
Page 99
93
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
Safety information
•
Read and understand all instructions in the user’s manual. Observe all markings on the product.
•
Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
•
Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments may include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
•
Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.
•
Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.
•
If this product does not operate normally, see the Troubleshooting section on pages 84-91 of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 97-98. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.
•
Replace batteries only as described in your user’s manual (pages 8-9). Do not burn or puncture batteries — they contain caustic chemicals.
•
The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
Caution: Use only the power adapters provided with this product. To obtain a
replacement, visit our website at
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Page 100
Appendix
Important safety information
Especially about cordless telephones
•
Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
•
Electrical power: The telephone base of this cordless telephone must be connected to a working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
•
Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
•
Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do
•
not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
•
Should keep wireless telephones at least six inches from the pacemaker.
•
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it is turned ON.
•
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
94
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