VTech Telecommunications 80 8479 00 User Manual

© 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Syn248

is a trademark of Advanced American Telephones. Issue .0 05/13

AT&T SB35020/SB35025 Deskset

User’s Guide

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Syn248 SB35020/SB35025 Deskset User’s Guide

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Preface ..............................................................................................................6

Additional Documentation .................................................................................................................................6

Topic Navigation ..................................................................................................................................................... 7

Text Conventions....................................................................................................................................................7

ONTENTS

Overview...........................................................................................................8

Syn248 System Overview...................................................................................................................................9

Deskset Overview.................................................................................................................................. 9

Deskset Description............................................................................................................................................ 10

Deskset Hard Keys............................................................................................................................. 11

Lines and Line Keys............................................................................................................................................ 12

Setting Your Password...................................................................................................................................... 12

Soft Keys.................................................................................................................................................................. 13

Scroll Indicators ................................................................................................................................................... 13

Deskset Status Indicators................................................................................................................................ 14

Call Indicators ....................................................................................................................................................... 15

Call Status LEDs.................................................................................................................................. 15

Call Status Icons................................................................................................................................. 16

Programmable Feature Keys ......................................................................................................................... 17

Programmable Feature Key LEDs............................................................................................... 18

Dial-Pad Entry ....................................................................................................................................................... 19

Using the Speakerphone.................................................................................................................................. 20

Using Help Screens............................................................................................................................................. 20

Making Calls...................................................................................................21

Active Call Screen............................................................................................................................................... 22

Predialing................................................................................................................................................................. 23

Live Dialing ............................................................................................................................................................. 23

Making a Call from a List................................................................................................................................. 24

Making an Intercom Call.................................................................................................................................. 25

Making Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)................... 26

Answering Calls.............................................................................................27

Incoming Call Screen......................................................................................................................................... 28

Incoming Call Indication .................................................................................................................................. 28

Syn248 SB35020/SB35025 Deskset User’s Guide

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Answering a Call.................................................................................................................................................. 29

Ignoring a Call....................................................................................................................................................... 30

Intercom Auto Answering ............................................................................................................................... 31

Call Forward–No Answer................................................................................................................................. 32

About the Auto Attendant .............................................................................................................................. 32

Caller Options ...................................................................................................................................... 32

Call Management ..........................................................................................33

Call Management................................................................................................................................................. 34

Putting a Call on Hold ...................................................................................................................................... 35

Transferring a Call............................................................................................................................................... 36

Making a Conference Call............................................................................................................................... 37

Putting a Conference on Hold.....................................................................................................38

Ending a Conference ........................................................................................................................ 38

Call Management Using a Headset ............................................................................................................ 39

Accessing Items in Lists ..............................................................................40

Accessing the Extension List ......................................................................................................................... 41

Accessing the Redial List................................................................................................................................. 42

Dialing a Redial Number................................................................................................................. 42

Deleting Redial Entries .................................................................................................................... 43

Searching the Extension or Directory Lists ............................................................................................ 44

Accessing the Held Calls List ........................................................................................................................ 45

Directory .........................................................................................................46

Using the Directory............................................................................................................................................. 47

Viewing and Calling Directory Entries....................................................................................................... 48

Creating a New Personal List Entry ........................................................................................................... 49

Editing a Personal List Entry.......................................................................................................................... 50

Deleting a Personal List Entry ...................................................................................................................... 51

Storing Directory Entries from the Call Log or Redial List............................................................. 52

Sorting Directory Entries.................................................................................................................................. 53

Voicemail ........................................................................................................54

Voicemail Overview ............................................................................................................................................ 55

Setting up Your Voicemail Greetings ........................................................................................................ 56

Accessing Your Messages ...............................................................................................................................57

Message Playback..............................................................................................................................58

Calling the Messenger ..................................................................................................................... 59

Deleting Messages.............................................................................................................................................. 60

New Message Status Indications ................................................................................................................. 61

Accessing Your Voicemail Remotely.......................................................................................................... 62

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Call Log ...........................................................................................................65

Using the Call Log .............................................................................................................................................. 66

Managing Missed Calls...................................................................................................................................... 67

Listening to Voicemail From the Call Log.............................................................................. 68

Storing Call Log Entries.................................................................................................................................... 69

Deleting Call Log Entries................................................................................................................................. 70

Paging..............................................................................................................71

Sending a Page..................................................................................................................................................... 72

Deskset Settings ...........................................................................................73

Deskset Menu........................................................................................................................................................ 74

Features.................................................................................................................................................................... 75

User Settings.......................................................................................................................................................... 76

Greetings ................................................................................................................................................ 77

Name Recording......................................................................................................................... 78

Intercom Auto Answer..................................................................................................................... 79

Deskset Settings ................................................................................................................................. 80

Display.............................................................................................................................................81

Sounds............................................................................................................................................. 82

Volume Settings ......................................................................................................................... 83

Preferred Audio Mode ............................................................................................................. 84

Directory Settings............................................................................................................................... 84

Setting, Changing, or Resetting Your Password ................................................................. 85

Registering an Optional Cordless Headset (SB35025 Only) ........................................ 86

Deregistering a Cordless Headset ............................................................................................. 87

Cordless Headset Registration and Deregistration Time-Out...................................... 87

Admin Settings...................................................................................................................................................... 88

Deskset Information........................................................................................................................................... 89

Auto-Attendant Settings.................................................................................................................................. 90

Using Do Not Disturb (DND) .......................................................................................................................... 90

Web Interface ................................................................................................91

Accessing the Web User Interface (WebUI)...........................................................................................92

Error Handling...................................................................................................................................... 93

Basic Settings........................................................................................................................................................ 94

Personal Directory .............................................................................................................................................. 95

Quick Dial................................................................................................................................................................ 97

Help ............................................................................................................................................................................ 98

Troubleshooting ............................................................................................99

Common Troubleshooting Procedures...................................................................................................100

Display Messages...............................................................................................................................................101

Calls Generally....................................................................................................................................................103

Incoming Calls.....................................................................................................................................................106

Outgoing Calls ....................................................................................................................................................108

Voicemail ...............................................................................................................................................................109

Other Deskset Features..................................................................................................................................111

Syn248 SB35020/SB35025 Deskset User’s Guide

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WebUI......................................................................................................................................................................112

PC/Deskset Interaction ..................................................................................................................................113

Cordless Headset (SB35025 Only)............................................................................................................114

Appendixes.................................................................................................. 119

Appendix A: Soft Keys.....................................................................................................................................119

Appendix B: Technical Specifications......................................................................................................121

Appendix C: Maintenance..............................................................................................................................122

Appendix D: Important Safety Instructions...........................................................................................123

Appendix E: GPL License Information .....................................................................................................124

Glossary ....................................................................................................... 125

Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents

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REFACE

This User’s Guide provides instructions for using your Syn248 SB35020/SB35025 Deskset telephone with software version 1.2.1 or newer. See page 89 for instructions on checking the software version on the Deskset. Although the Quick Start Guide also includes information on using the Deskset, this guide has setup information and more details about feature usage.

Before using this AT&T product, please read “Appendix D: Important Safety Instructions”

on page 123. Please thoroughly read this user’s guide for all the feature operations and

troubleshooting information necessary to operate your new AT&T product.

For customer service or product information, visit our web site at

www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada,

1 (888) 469-2005.

dial

Additional Documentation

Downloadable copies of all Syn248 documents, including user’s guides, installation and configuration instructions, and quick start guides, are available from

www.telephones.att.com/smb.

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CallFwd

Notes provide important information about a feature or procedure.

A caution means that loss of data or unintended circumstances may result.

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Topic Navigation

This Syn248 SB35020/SB35025 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic.

Text in blue indicates a link to another section of the document.

indicates a hyperlink to an external web site.

You can also click the arrows at the bottom of the page to move around this document.

Go back to the last page viewed.

Go to the previous page.

Go to the next page.

Bold text in blue

Text Conventions

Table 1 lists text formats and describes how they are used in this guide.

Table 1. Description of Text Conventions

Text Format Description

Screen Identifies text that appears on a device screen or

a WebUI page in a title, menu, or prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Example of a Note.

Example of a Caution.

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C HAPTER

VERVIEW

The Syn248 Business Phone System from AT&T is for businesses that need up to 24 extensions. This system is scalable from 1 to 8 outside lines, so as your business grows, your phone system can too. The Syn248 Business Phone System provides simplicity without sacrifice—it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.

This chapter introduces the SB35020/SB35025 Deskset and provides an overview of the Syn248 System and the external features of the Deskset.

The SB35025 Deskset allows you to register a compatible AT&T DECT cordless headset for hands-free phone conversations. For more information, see “Registering an Optional

Cordless Headset (SB35025 Only)” on page 86.

 “Syn248 System Overview” on page 9

 “Deskset Description” on page 10

 “Setting Your Password” on page 12

 “Deskset Status Indicators” on page 14

 “Programmable Feature Keys” on page 17

 “Using the Speakerphone” on page 20.

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blue lines = telephone

red lines = Ethernet

orange lines = audio

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Syn248 System Overview

Your Deskset is part of the Syn248 System. Syn248 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system.

Deskset Overview

Figure 1. Sample Syn248 System

The SB35020 Deskset and SB35025 Deskset have identical external front-panel features, call features, and basic settings.

The SB35025 Deskset has a built-in DECT 6.0 radio to host an optional cordless headset, and an auxiliary in/out port for connecting a Music on Hold (MoH) source and an overhead paging system. This User’s Guide describes how to register and use a compatible AT&T DECT cordless headset with the SB35025 Deskset. See “Registering an

Optional Cordless Headset (SB35025 Only)” on page 86.

For more information about connecting Music on Hold and overhead paging, see the Syn248 Installation and Configuration Guide, available from

www.telephones.att.com/smb.

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Deskset Description

The key external features of the Deskset are shown in Figure 2 and described in Table 2.

Figure 2. Deskset Layout

Table 2 Deskset Features

1. Liquid Crystal Display (LCD) Provides controls and information for using the

Deskset.

2. Soft Keys Three keys that produce different actions,

depending on the LCD labels.

3. Handset Connects to handset jack on left side.

4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on

page 11.

5. Programmable Feature Keys Provide easy access to various call functions. See

“Programmable Feature Keys” on page 17.

6. Display Keys Control the menu functions shown in the display.

7. Navigation Moves the cursor up (

8. Message Waiting Indicator Illuminates when there are new messages.

(SELECT), (MENU), and (CANCEL).

), down (), left (), right

(

) on the display.

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Deskset Hard Keys

The hard keys include the standard telephone dial-pad keys and a set of function keys. The Deskset hard keys are shown in Figure 3 and described in Table 3.

Figure 3. Deskset Function Keys

Table 3 Deskset Function Keys

1. VOL+/VOL– Increases/decreases the ringer and voice volume. These keys also

control the volume of the speakerphone.

2. HEADSET Routes audio to headset. Can be used to go off hook.

3. HOLD Puts the current active call on hold. Allows access to other calls

and features while maintaining call connection.

4. MUTE Mutes the microphone. When on, the other party cannot hear you.

5. SPEAKER During a call, switches voice to and from the speakerphone. Can be

used to answer or start a call, or to hang up.

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Message Status

Number of new, unreviewed voice messages

Your Extension Number

Date and Time Extension Name

Name assigned to this Deskset

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Lines and Line Keys

The system administrator can configure your Deskset with up to 8 lines on which you can make and receive external calls. Each line is assigned to a programmable feature key on the Deskset. These are called Line keys in this User’s Guide. One programmable feature key is reserved for “Intercom” calls to other Deskset extensions.

Other Desksets in the system share these lines and display the line status. Incoming calls on a line ring at all Desksets that share that line. The Line key LED indicates whether a line is ringing, busy, or on hold.

The Line keys are used for receiving and making calls to external numbers. To call another extension in your office, you must use an Intercom key. By default, the Intercom key is the bottom programmable feature key, but your system administrator can configure additional Intercom keys.

Setting Your Password

You can protect your Deskset by setting a password that prevents other users from accessing your User Settings and messages. If you create a password, you will need to enter it before accessing User Settings, messages, and the WebUI.

For more information, see “Setting, Changing, or Resetting Your Password” on page 85.

Figure 4. Idle Screen

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Scroll Indicators

Soft Keys

Change according to the current task.

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Soft Keys

Soft keys are a set of three context-sensitive keys that provide functions based on what you are doing on the Deskset. The top example as illustrated in Figure 5 shows the soft key labels on the active call screen.

The soft key labels change according to the current task. For example, if you put a call on hold, the key labels displayed are different from those displayed if you are making a call. See “Appendix A: Soft Keys” on page 119 for an alphabetical list of the labels that appear above the soft keys.

The top example shows the soft key labels for the soft keys on the active call screen.

The bottom example shows soft keys with and that indicate the feature uses more than three soft keys. To view the additional keys, press

 or .

Scroll Indicators

Scroll indicators, shown in Figure 5, appear when more information can be seen by pressing

 and .

Figure 5. Soft Keys and Scroll Indicators

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Status Indicator Area

ANS

DND

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Deskset Status Indicators

Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6 and as described in Table 4.

Figure 6. Sample Status Indicator

Table 4 Status Indicators

Icon Status

Ringer volume set to zero. The ringer is silent.

Intercom Auto Answer is ON.

Do Not Disturb is ON.

Less than five minutes of message recording time is available.  The Deskset has a total of 30 minutes of message recording time available.

All the message recording time has been used.

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Call Information

Call Status Icon and Line Key Number

Call Timer

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Call Indicators

When the Deskset has an incoming, ongoing, or held call, information about the call appears on the display. The Deskset screen displays one call at a time. When you have multiple calls, you can access each call by pressing its Line key. The Line key LEDs reflect the call status. See “Call Status LEDs”.

During a call, icons show call status and soft keys show the optional actions to take, as shown in Figure 7. The icon changes according to the call status. See “Call Status Icons”

on page 16 for a complete description of the available icons.

The Call Timer displays the duration of the current call status, such as how long the call has been held.

If you subscribe to caller ID, Call Information consists of the phone number for all calls. Incoming calls also have the name if it is sent with the phone number.

Call Status LEDs

The Call Status LEDs flash to indicate call status as described in Table 5.

Table 5 Call Status LED Activity

LED Activity Description

Off No Call

Steady GREEN Active call

Fast Flash GREEN Ringing call

Slow Flash GREEN Call held at your Deskset

Steady ORANGE Active call at another Deskset

Flash ORANGE Call held at another Deskset

Figure 7. Active Call Screen

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Call Status Icons

Table 6 shows and describes the call status icons. The number beside an icon indicates the number of the associated Line key.

Table 6 Call Status Icons

Icon Status Icon Status

Off Hook

Indicates that you have lifted the handset, pressed (SPEAKER) or

(HEADSET), or you are on a phone

call.

On Hold

Indicates you have put the call on hold.

Conference

Indicates a conference call.

Conference On Hold

Indicates you have put a conference call on hold.

Ringing Call and Ignored Call

Indicates an incoming call.

Call Forwarded

Indicates that your intercom call was forwarded to another number.

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Programmable Feature Keys

The Deskset has ten programmable feature keys as shown in Figure 2 on page 10. Key 10 (bottom) is an Intercom key, and is not programmable. Press this key to call another extension. Your system administrator can program the other nine keys to access more outside li nes, more intercom l ines, or for other functions, including quick dial. See “Quick

Dial” on page 97 to add quick dial entries.

Table 7 lists the default functions for the programmable feature keys. Your key assignments may be different. Table 8 on page 18 has a complete list of possible programmable feature key assignments.

Table 7 Programmable Feature Key Default Functions

Key Function Label For more information, see...

1 Line 1

2 Line 2

3 Line 3

4 Line 4

5 Page “Sending a Page” on page 72

6 Redial “Accessing the Redial List” on page 42

7 Directory “Using the Directory” on page 47

8 Call Log “Using the Call Log” on page 66

9 Messages “Voicemail Overview” on page 55

10 Intercom

“Lines and Line Keys” on page 12

“Making an Intercom Call” on page 25

a. Non-programmable.

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Programmable Feature Key LEDs

The programmable feature keys have two-color LEDs to signal the status of some functions. The LED flash patterns indicate call and feature status as described in Table 8.

Table 8 Programmable Feature Keys LED Activity

Key LED Activity Description

Line 1, Line 2, Line 3... Off No call

Steady GREEN Active call

Quickly Flashing GREEN Ringing call

Slow Flash GREEN Call held at your Deskset

Steady ORANGE Active call at another Deskset

Flash ORANGE Held call at another Deskset

Page Off No page

Steady GREEN Making page

Quickly Flashing GREEN Receiving page

Redial Off Not applicable

Directory Off Not applicable

Call Log Off No new calls

Steady ORANGE One or more new missed calls

Messages Off No new messages

Steady ORANGE One or more new messages

Do Not Disturb Off DND off

Steady ORANGE DND on

Quick Dial Off Not applicable

Held Calls List Off Not applicable

Intercom

Help Off Not applicable

Steady GREEN Active call

Quickly flashing GREEN Incoming call

Slowly flashing GREEN Held call

Overview 18

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12 3

45 6

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

OPER

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Dial-Pad Entry

Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 8.

Figure 8. Dial Pad

Pressing 1 once enters a space; pressing it twice enters a 1.

Pressing a key numbered 2 to 9 enters characters in the following order:

1. Upper-case letters.

2. Key number.

3. Lower-case letters.

For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q, R, S, 7, p, q, r, s.

For text fields that accept only numbers, pressing a key once enters a number.

You can enter special characters by pressing the # and * keys.

 Press # to cycle through the special characters # & ‘ , – . @ (in that order).  Press * to cycle through the special characters ! ( ) * + ? (in that order).

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Using the Speakerphone

When the speakerphone is active, the (SPEAKER) key is lit.

To use the speakerphone:

1. To initiate a call, press . The key becomes backlit and you hear a dial tone. Begin dialing.

2. To end a call, press . The key backlight goes out.

During an active call, if you are using the handset or a headset, pressing switches audio to the speakerphone. If the handset is not “hung up,” pressing switches audio between the handset and the speakerphone.

Using Help Screens

You can view Help on the Deskset screen. These are very brief descriptions of how to use some of the features.

A Deskset Help menu is also available on the WebUI. See “Help” on page 98.

To use the Deskset Help:

1. Press (MENU), then 1, and then 0.

A menu of help items appears.

2. Press

3. Press (SELECT).

4. Press (CANCEL) to return to the previous menu.

 and  to scroll to the desired help item.

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C HAPTER

AKING

ALLS

The Deskset provides several methods for making a call. If the Deskset is idle or has calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing. You can also predial or live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick Dial, and Messages.

You can dial the extension for the system operator by pressing 0 (zero).

 “Active Call Screen” on page 22

 “Predialing” on page 23

 “Live Dialing” on page 23

 “Making a Call from a List” on page 24

 “Making an Intercom Call” on page 25

 “Making Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)” on

page 26.

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Call Timer Called Phone

Number

Call Status Icon and Line Key Number

Transfer

Conf

Flash

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Active Call Screen

The active call screen, as shown in Figure 9, appears while you are on a call.

Figure 9. Active Call Screen

Table 9. Active Call Screen Description

Key Description

Begins transfer of a call.

Begins a conference call.

External calls only—Simulates a hook flash, which signals your telephone service provider to activate a feature. For example, hook flash may switch you to another incoming call when you hear a call-waiting tone, or enable you to create a conference call. These features may be offered as part of your phone plan. Features that use hook flash occur at the Central Office (CO) and are separate from any similar functions in Syn248.

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Store

Pause

Backspc

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Predialing

Predial is only available when the Deskset is idle or when all calls are on hold. In predial mode, there is no dial tone. You can only predial one phone number at a time.

To make a Predial call:

1. Using the dial pad, enter the phone number (for example: 232-555-0176). The predial screen appears.

Before you call the number, you can press:

 to store the number in your Personal list.

 to insert a two-second pause into the phone number.

 to delete the last digit entered.

2. Lift the handset, or press (SPEAKER), (HEADSET), or press a Line key to go

Live Dialing

You can make a call by going off hook, then dialing a phone number.

To live dial a number:

1. From Idle mode, do one of the following to go off hook (to hear the dial tone):

 (CANCEL) to cancel predial.

off hook and call the number.

When all the lines are in use, you cannot start a new call by lifting the handset,

or by pressing or . Instead, the screen briefly displays All Lines Busy.

 Lift the handset.

 Press or .

 Press an available Line key.

Your system administrator can program your Deskset to use a specific external line or intercom line whenever it goes off hook. To override this automatic behavior, press a Line key or Intercom key for the desired line after you go off hook.

2. Enter the phone number. When the number is complete, the Deskset dials the number.

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Call

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Making a Call from a List

To make a call from a list:

1. Access the desired list entry. For example, to view the Directory, press (MENU), then 1, and then 5. The Directory screen appears. See “Accessing Items in Lists” on

page 40.

2. Press

3. Press or (SELECT) to dial the displayed number. The Deskset dials the

 or  until the desired entry appears.

number and the active call screen appears.

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ExtList

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Making an Intercom Call

To make an internal (extension-to-extension) call, you must use the intercom line, which you can access by pressing the Intercom key. By default, key 10 is an Intercom key, as shown in Figure 10, but your system administrator can configure additional Intercom keys to give you more intercom lines.

Figure 10. Intercom Key

To make an intercom call:

1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing

(SPEAKER), or by some other method.

2. Press the Intercom key, then dial the extension number.

Instead of dialing after pressing the Intercom key, you can press , highlight the desired extension number, then press (SELECT) to dial the number.

When your intercom call is answered, the active call screen appears.

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Making Calls with an Optional AT&T DECT Cordless Headset (SB35025 Only)

If you have an optional AT&T DECT cordless headset registered to your SB35025 Deskset, then you can make calls with the headset. Use the Deskset dial pad to dial the number.

To make a call with the cordless headset:

1. Remove the headset from its charger and press the headset ON/OFF button. The headset is active when you hear a dial tone.

2. Dial the extension or phone number on the Deskset.

3. Press the headset ON/OFF button to end the call.

1. Predial the extension or phone number on the Deskset.

2. Press the headset ON/OFF button to initiate dialing and transfer the audio to the headset.

3. Press the headset ON/OFF button to end the call.

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C HAPTER

NSWERING

ALLS

When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 11 on page 28. The screen displays the caller’s name and number (if available). If there is more than one incoming call, the new calls are assigned to Line keys while the oldest call remains on the screen. You can answer or ignore each call.

The following sections describe handling incoming calls:

 “Incoming Call Screen” on page 28

 “Incoming Call Indication” on page 28

 “Answering a Call” on page 29

 “Ignoring a Call” on page 30

 “Intercom Auto Answering” on page 31

 “Call Forward–No Answer” on page 32

 “About the Auto Attendant” on page 32.

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Press

Answer

Incoming Call Active Call

Answer

Ignore

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Incoming Call Screen

The incoming call and active call screens are shown in Figure 11.

Figure 11. Incoming Call and Active Call

Table 10. Incoming Call Screen Soft Keys

Key Description

Answers incoming call.

Silences ringer during incoming call.

Incoming Call Indication

When there is an incoming call, the Deskset rings. See “Sounds” on page 82.

Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb

(DND)” on page 90.

When there are no active or held calls, an incoming call screen appears as shown in Figure 12.

If someone at another Deskset answers an outside call, your Deskset returns to Idle mode.

If your company has caller ID, the incoming call screen displays caller information. If the

caller ID information is absent because it is unavailable, UNKNOWN NAME and

UNKNOWN NUMBER appear. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE NUMBER appear.

Figure 12. Incoming Call Screen

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Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents

Answer

Ignore

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Answering a Call

To answer a call:

To answer an incoming call, do one of the following:

 Lift the handset.

 Press to answer using the Preferred Audio method. See “Preferred

Audio Mode” on page 84.

 Press (SPEAKER) to use the speakerphone.

 Press (HEADSET) to use a headset. See “Call Management Using a Headset”

on page 39.

 For multiple incoming calls, press the corresponding Line key to answer each call.

The previous active call is put on hold. New calls remain in the display until you answer or until you press .

The active call screen appears.

If you are listening to voicemail when a call comes in, press to return to the message playback screen.

Once you answer a call:

 Previous active calls are automatically put on hold.

 If you were predialing, that call is canceled.

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Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents

Ignore

Answer

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Ignoring a Call

You can ignore an incoming call by pressing to silence the ringer. The silenced ringer icon appears. If you are on an active or held call, after the incoming call has been ignored, the screen returns to the call you were on before the incoming call.

 Once a call is ignored:

 The key is no longer available on the incoming call screen.

 The Line key continues to flash. If it is an intercom call, the Intercom key

flashes.

 You can press the key or the flashing Line or Intercom key to

answer the incoming call.

 Going off hook—lifting the handset, pressing (SPEAKER), or pressing

(HEADSET)—does not answer the call. Going off hook starts a new call

on the next available line.

 If no one answers the call, the call goes to the Call Forward–No Answer

destination. The default destination for external calls is the Auto Attendant. The default destination for intercom calls is voicemail. See “Call Forward–No

Answer” on page 32.

Your system administrator can set your Deskset to ignore incoming calls on selected lines. If your Deskset has one or more lines configured this way, your Deskset automatically ignores incoming calls on those lines. Your Deskset does not ring, but you can answer the call by pressing the key or the flashing Line key.

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