VTech Telecommunications 80-7009-01 User Manual

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Page 1

User’s manual

TL88102/TL88202 DECT 6.0 2-line cordless telephone/ answering system with caller ID/call waiting

Page 2

Congratulations

on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 93-94 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada,

dial

1 (866) 288-4268.

This telephone meets the California Energy Commission regulations for energy consumption. Your telephone is set up to comply with the energy-

conserving standards right out of the box. No further action is necessary.

Model number: TL88102 (one handset) TL88202 (two handsets)

Type: DECT 6.0 2-line cordless telephone/answering system with caller ID/call waiting

Serial number: __________________________________________________________

Purchase date: __________________________________________________________

Place of purchase: _______________________________________________________

Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Compatible with

Hearing Aid T-Coil

TIA-1083

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

© 2012-2016 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.

Page 3

Parts checklist

Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.

Quick start guide

TL88102/TL88202

This quick start guide provides you with basic instructions only. For more complete instructions, refer to your user’s manual provided in the package, or see the online user’s manual at

User’s manual

TL88102/TL88202 DECT 6.0 2-line cordless telephone/ answering system with caller ID/call waiting

www.telephones.att.com/manuals.

Telephone base installation

Option 1: Installation with 2-line jack

Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.

Raise the antenna.

Plug one end of the black telephone line cord into the 2-line telephone wall jack or a DSL filter.

A DSL filter (not included) is required if you have DSL highspeed Internet service. The DSL filter must be plugged into the telephone wall jack.

Plug the other end of the black telephone line cord into the LINE 1/L1+L2 telephone jack at the back of the telephone base.

User’s manual Quick start guide

Telephone base

Charger for cordless handset with power adapter installed

(1 for TL88202)

Cordless handset (1 for TL88102)

(2 for TL88202)

Belt clip (1 for TL88102)

(2 for TL88202)

Battery Pack / Bloc-piles :

BT183342/BT283342 (2.4V 400mAh Ni-MH)

WARNING / AVERTISSEMENT :

DO NOT BURN OR PUNCTURE BATTERIES.

NE PAS INCINÉRER OU PERCER LES PILES.

Made in China / Fabriqué en chine CR1349

THIS SIDE UP / CE CÔTÉ VERS LE HAUT

Battery for cordless handset

(1 for TL88102) (2 for TL88202)

Battery compartment cover

(1 for TL88102) (2 for TL88202)

Telephone line cords (2) Power adapter for

telephone base

Page 4

User’s manual

TL88102/TL88202 DECT 6.0 2-line cordless telephone/ answering system with caller ID/call waiting

Table of contents

Getting started

Quick reference guide - handset ....... 1

Quick reference guide - telephone

base ............................................................ 3

Installation .................................................... 5

Telephone base and charger

installation .............................................. 6

Telephone base installation ........... 6

Charger installation ............................ 7

Battery installation and charging ......8

Belt clip and optional headset .........10

Belt Clip ..................................................10

Headset ...................................................10

Telephone settings

Handset settings ......................................11

Ringer volume .....................................12

Ringer tone ...........................................12

LCD language ......................................13

Voicemail (visual message

waiting) indicator ...............................13

Clear voicemail indicator ...............13

Key tone .................................................14

Set date/time ......................................15

Home area code .................................16

Telephone base settings ......................17

Ringer volume .....................................18

Ringer tone ...........................................18

LCD language ......................................19

Voicemail (visual message

waiting) indicator ...............................19

Clear voicemail indicator ...............19

Key tone .................................................20

Set date/time ......................................21

Home area code .................................22

Telephone operation

Telephone operation..............................23

Make, answer or end a call .........23

Silence the ringer ..............................24

Handset speakerphone ...................24

Last number redial ............................24

Options while on call ............................27

Volume Control ...................................27

Call waiting ...........................................27

Mute .........................................................27

Hold ..........................................................28

Chain dialing ........................................29

Multiple Handset use

Multiple handset use .............................31

Join a call in progress .....................31

Handset locator ..................................31

Intercom .......................................................32

Answer an incoming call during

an intercom call .................................33

Call Transfer using intercom ..............34

Transfer a call ......................................34

Conference Call........................................36

Share an outside call .......................36

Conference line 1 and line 2

calls ..........................................................36

Answer an incoming call during

a conference call ...............................38

Page 5

Directory

About the directory ................................39

Shared directory .................................39

Capacity ..................................................39

Character chart ...................................39

Create directory entries .......................40

Create a new directory entry.......40

Review the directory ..............................42

Review directory entries ................42

Search by name ..................................43

Dial, delete or edit directory

entries .....................................................44

Dial a directory entry .......................44

Delete a directory entry .................44

Edit a directory entry .......................44

Speed dial ...................................................46

Assign a speed dial number .........46

Review the speed dial entries .....48

Dial a speed dial entry ....................48

Edit a speed dial entry ....................49

Reassign a speed dial entry .........50

Delete a speed dial entry ..............50

Number of rings .................................65

Remote access code ........................66

Message alert tone ...........................67

About the answering system.............68

Answering system and

voicemail indicators ..........................68

Using the answering system and

voicemail together ............................68

Message capacity ..............................69

New message indicator ..................69

Voice prompts .....................................69

Call screening ......................................69

Call intercept .......................................70

Base ringer ............................................70

Temporarily turning off the

message alert tone ...........................70

Message playback ...................................71

Message playback .............................71

Delete all messages .........................72

Recording and playing memos .........73

Record a memo ..................................73

Play back a memo ............................74

Remote access ..........................................75

Caller ID

About caller ID .........................................51

Information about caller ID with

call waiting ...........................................51

Caller ID history .......................................52

How the caller ID history

(call log) works ...................................52

Missed (new) call indicator ...........52

Caller ID operation .................................53

Memory match ....................................53

Review the caller ID history .........54

View dialing options .........................55

Dial a call log entry ..........................55

Save a call log entry to the

directory .................................................56

Delete from the call log .................57

Reasons for missing caller

information ...........................................58

Answering system

Answering system settings .................59

Announcement ....................................59

Answer ON/OFF .................................63

Call screening ......................................64

Appendix

Adding and registering handsets ....76

telephone base ...................................76

Deregistering handsets ........................77

Deregister all handsets from

the telephone base...........................77

Handset and telephone base

indicators ...............................................78

Handset screen icons ......................78

Telephone base screen icons ......79

Alert tones and lights ...........................80

Handset alert tones ..........................80

Telephone base alert tones ..........80

Handset lights .....................................81

Telephone base lights .....................81

Screen display messages ....................82

Screen messages ...............................82

Troubleshooting .......................................84

Maintenance...............................................92

Important safety information ............93

Safety information .............................93

Page 6

Especially about cordless

telephones ............................................94

Precautions for users of

implanted cardiac pacemakers .... 94

Pacemaker patients ..........................94

Especially about telephone

answering systems ............................94

For C-UL compliance .............................95

Mesures de sécurité

importantes...........................................95

FCC Part 68 and ACTA..........................98

FCC Part 15 ................................................99

California Energy Commission battery charging testing

instructions ........................................100

Limited warranty ...................................101

Technical specifications ....................103

DECT 6.0 digital technology ......103

Telephone operating range .......103

Redefining long range

coverage and clarity......................103

Index

Index ...........................................................104

Page 7

Getting started

Quick reference guide - handset

CHARGE light

On when the handset is charging

•

in the telephone base or charger (page 9).

REDIAL/PAUSE

Press to review the redial list

•

(page 24). While dialing or entering

•

numbers into the directory, press and hold to insert a dialing pause (pages 23 and 40).

DIR/VOLUME

•

Press to enter the directory when the telephone is not in use (page 42).

•

Press to scroll up while in menus.

•

During a call or message playback, press to increase the listening volume (pages 27 and 71).

While entering names or

•

numbers, press to move the cursor to the right.

LINE 1/FLASH

Press to make or answer a call

•

on line 1 (page 23). During a call, press to answer

•

an incoming call on line 1 when you receive a call waiting alert (page 27).

Soft keys (2)

Press to select a menu item displayed above

• the key.

OFF/CANCEL

•

During a call, press to hang up (page 23).

•

Press and hold while the telephone is not in use to erase the missed calls indicator (page 52).

Press to delete a digit or

• character while entering a number or name.

While in a menu, press to

• cancel an operation, back up to the previous menu, or exit the menu display; or press and hold to return to the idle mode.

CID/VOLUME

•

Press to review the call log when the telephone is not in use (page 54).

•

Press to scroll down while in menus.

•

During a call or message playback, press to decrease the listening volume (pages 27 and 71).

While entering names or

• numbers, press to move the cursor to the left.

While reviewing a call log

• entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 55).

/SPEAKER

Press to make or join a call

• using the first available line, starting with line 1 (page 24).

Press to answer a call using the

• speakerphone (page 23).

During a call, press to switch

• between speakerphone and handset use (page 24).

HOLD

Press to put a call on

• hold (page 28).

LINE 2/FLASH

•

Press to make or answer a call on line 2 (page 23).

•

During a call, press to answer an incoming call on line 2 when you receive a call waiting alert (page 27).

# (pound key)

Press repeatedly to show other

• dialing options when reviewing a call log entry (page 55).

INT

Press to initiate an intercom

• conversation (page 32) or transfer a call (page 34).

Page 8

Getting started

Quick reference guide - handset

Main menu

HANDSET

12:45am 12/31

Main menu

ANSWERING SYS (page 59)

• DIRECTORY (page 39)

• CALL LOG (page 51)

• RINGERS (page 12)

• SETTINGS (page 11)

•

Using menus:

•

Press the MENU soft key to show the menu.

•

Press Press the SELECT soft key to confirm or save changes to a highlighted

• menu item.

•

Press the BACK soft key or the previous menu without making any changes, or exit the menu display.

TCID or SDIR to scroll through menu items.

OFF/CANCEL to cancel an operation, back to

Page 9

Getting started

Quick reference guide - telephone base

While reviewing a call log entry,

•

press repeatedly to add or remove 1 in front of the before dialing directory (page 55).

telephone number

or saving it in the

HOLD

Press to put a call on hold

•

(page 28).

/VOLUME/

•

During a call, press to adjust the speakerphone volume (page 27).

•

Press to adjust the volume during message playback (page 71).

•

While the telephone base is ringing, press the increase or decrease the ringer volume.

•

When the telephone is not in use, press to adjust the telephone base ringer volume for all lines (page 70).

X/DELETE

Press to delete messages (pages 71 and 72).

•

/REPEAT

Press to repeat a message or press twice to

• play the previous message (page 71).

/SKIP

Press to skip to the next message (page 71).

•

•/REC

Press to record a memo (page 73) or an

• outgoing announcement (page 60).

Large tilt display

•

Move the top of the display forward or backward to adjust the angle of the screen for maximum visibility.

/LINE 1

Press to make or

• answer a call on line 1 (page 23).

/LINE 2

FLASH

•

During a call, press to answer an incoming call when you receive a call waiting alert (page 27).

# (pound key)

Press repeatedly to show other

• dialing options when reviewing a call log entry (page 55).

/ANSWER ON 1

Press to turn the answering system

• of line 1 on or off (page 63).

/ANSWER ON 2

Press to turn the answering system

• of line 2 on or off (page 63).

•

Press to make or answer a call on line 2 (page 23).

/MAIL BOX 1

Press to start or stop

• message playback of the mailbox of line 1 (page 71).

/MAIL BOX 2

Press to start or stop

• message playback of the mailbox of line 2 (page 71).

Page 10

Getting started

Quick reference guide - telephone base

CID

Press to review the call log when the

• telephone is not in use (page 54).

Press to scroll down while in menus.

• While entering names or numbers,

• press to move the cursor to the left.

CANCEL

•

While in a menu setting item, press to exit without making changes or press and hold to return to idle mode.

While the telephone base is ringing,

• press to silence the ringer temporarily (page 24).

Press and hold to erase the missed

• calls indicator while the telephone is not in use (page 52).

While entering names or numbers,

• press to delete a character or a digit.

DIR

Press to enter the directory

• when the telephone is not in use (page 42).

•

Press to scroll up while in menus.

•

While entering names or numbers, press to move the cursor to the right.

12:45am 12/31

REDIAL MENU

BASE

Soft keys (2)

Press to select a menu

• item displayed above the key.

Main menu

Answering sys (page 59)

• Directory (page 39)

12:45am 12/31

REDIAL MENU

BASE

• Call log (page 51)

• Page all HS (page 31)

• Intercom (page 32)

• Ringers (page 18)

• Settings (page 17)

•

Using menus:

•

Press the MENU soft key to show the menu.

•

Press Press the SELECT soft key to confirm or save changes to a highlighted

• menu item.

TCID or SDIR to scroll through menu items.

Press the BACK soft key or CANCEL to cancel an operation, back to the

• previous menu without making any changes, or exit the menu display.

Page 11

Getting started

Installation

You must install and charge the battery before using the telephone.

Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. For optimum range and better reception, place the telephone base in a central and open location.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see pages 6-7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Your product may be shipped with protective stickers covering the handset and telephone base displays - remove them before use.

STOP!

See pages 8-9 for easy instructions.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

Avoid placing the telephone base too close to:

Communication devices such as television sets, VCRs, or other

• cordless telephones.

Excessive heat sources.

• Noise sources such as a window with traffic outside, motors, microwave

• ovens, refrigerators, or fluorescent lighting.

Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of a washing machine

• or workbench.

Page 12

Getting started

Telephone base and charger installation

Telephone base installation

If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

If you have a 2-line wall jack, install the telephone base, as shown in Option 1 below.

If you have separate wall jacks for each line, install the telephone base, as shown in Option 2 on the next page.

Option 1: Installation with 2-line jack

Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.

Plug one end of the black telephone line cord into the 2-line telephone wall jack or a DSL filter.

A DSL filter (not included) is required if you have DSL high-speed Internet service.

The DSL filter must be plugged into the telephone wall jack.

Raise the antenna.

Route the power adapter cord through this slot.

Plug the other end of the black telephone line cord into the LINE 1/L1+L2 telephone jack at the back of the telephone base.

Plug the small end of the telephone base power adapter into the power adapter jack on the back of the telephone base.

Page 13

Getting started

Telephone base and charger installation

Option 2: Installation with separate line jacks

Plug one end of the black telephone line cord into the line 2 telephone wall jack or a DSL filter.

Plug one end of the clear telephone line cord into the line 1 telephone wall jack or a DSL filter.

DSL filters (not included) are required if you have DSL highspeed Internet service.

The DSL filter must be plugged into the telephone wall jack.

Plug the large end of the telephone base power adapter into a power outlet not controlled by a wall switch.

Raise the antenna.

Route the power adapter cord through this slot.

Plug the other end of the black telephone line cord into the LINE 2 telephone jack at the back of the telephone base.

Plug the small end of the telephone base power adapter into the power adapter jack on the back of the telephone base.

Plug the other end of the clear telephone line cord into the LINE 1/L1+L2 telephone jack at the back of the telephone base.

Charger installation

Plug the power adapter into a power outlet not controlled by a wall switch.

IMPORTANT INFORMATION

Use only the power adapter(s) supplied with this product. To order a replacement

• power adapter, visit our website at

www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

The power adapters are intended to be correctly oriented in a vertical or floor

• mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Page 14

Getting started

THIS SIDE

Battery Pack / Bloc

BT183342/BT283342

RNING / AVERTISS

DO NOT BURN OR PUN

NE PA

S INCINÉRER

Made in China / Fa

Battery installation and charging

Install the battery, as shown below. Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging.

If the screen shows Place handset in charger and

flashes, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. The following table summarizes the battery charge indicators and actions to take.

Battery indicators Battery status Action

The screen is blank, or shows Place handset in charger and

(flashing).

The screen shows Low battery and (flashing).

The screen shows HANDSET X.

Battery has no or very little charge. The handset cannot

Charge without interruption (at least 30 minutes).

be used.

Battery has enough charge to be used for a short time.

Charge without interruption (at least 30 minutes).

Battery is charged. To keep the battery charged,

place it in the telephone base or charger when not in use.

NOTE: If you are on a phone call in low battery mode, you hear four short beeps every minute.

Step 1

Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated.

BY 1021

TÉ VERS LE HA

chine

U PERCER LES PILES.

UP / CE

k / Bloc-piles :

China / Fabriqué en

S INCINÉRER

Made in

NE PA

42/BT283342 (2.4V 400mAh Ni-MH)

DO NOT BURN OR PUNCTURE BATTERIES.

WARNING / AVERTISSEMENT

y Pa

BT1833

Batt

THIS SI

CÔ

Page 15

Getting started

LE HA

Battery installation and charging

Step 2

Align the cover flat against the battery compartment, then slide it upwards until it clicks into place.

CHARGE light

Step 3

Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light under the screen of the handset is on during charging.

After you install your telephone or power returns following a power outage, you have to reset the date and time. For instructions, see Set date/time on pages 15 and 21.

IMPORTANT INFORMATION

Use only the supplied rechargeable battery or replacement battery (model BT183342/

•

BT283342). To order, visit our website at

www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

If you do not use the handset for a long time, disconnect and remove the battery

•

to prevent possible leakage.

Page 16

Getting started

Belt clip and optional headset

Belt Clip

To attach the belt clip:

Snap the belt clip into the slots on both sides of the handset.

Headset

For handsfree telephone conversation, you can use any industry standard

2.5mm headset (purchased separately). For best results, use an AT&T 2.5mm headset. To purchase a headset, visit our website at

To remove the belt clip:

Gently lift either of the belt clip tabs outwards to remove the belt clip from the handset.

www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

Lift the plastic cover.

Side view of handset

Plug a 2.5mm headset into the jack on the side of the handset (beneath the small plastic cover).

Page 17

Telephone settings

Handset settings

Use the menu to change the telephone settings.

1. Press the MENU soft key on the handset to enter the

main menu when the handset is not in use.

2. Press

TCID or SDIR to scroll to SETTINGS, then press the

12:45am 12/31

SELECT soft key.

SETTINGS

3. Press

TCID or SDIR to scroll to the desired item, then

press the SELECT soft key.

4. When you successfully change a setting, there is a

BACK SELECT

confirmation tone and the screen returns to the previous menu.

NOTE: Press OFF/CANCEL or the BACK soft key to cancel an operation, back up to the previous menu or exit the menu display. Press and hold

OFF/CANCEL to return to idle mode.

HANDSET

Page 18

Telephone settings

Handset settings

Ringer volume

You can set the ringer volume level to one of six levels or turn the ringer off.

1. Press the MENU soft key when the handset is not in use.

2. Use

TCID or SDIR to scroll to RINGERS, then press the

SELECT soft key.

3. Press the SELECT soft key again to select Ringer volume.

4. Press

TCID or SDIR to choose Line 1, Line 2 or

Lines 1&2, then press the SELECT soft key.

5. Press

TCID or SDIR to adjust the volume. A sample

of each ringer volume plays as you scroll through the choices. Press the OFF soft key to turn off the ringer and Ringer muted shows on the screen.

6. Press the SET soft key to save your setting or press

OFF/CANCEL to exit to the previous menu.

NOTES:

The handset ringer volume also determines the ringer volume for intercom calls.

• If the ringer volume is set to off, that handset is silenced for all incoming calls.

• If you turn off the ringer, a ringer off icon,

• flashes on the screen.

1, 12, or

of the respective phone line(s)

RINGERS

Ringer volume

Ringer tone

BACK

RINGER VOLUME

Line 1

Line 2 Lines 1&2

BACK

RINGER VOLUME

OFF

SELECT

SET

Ringer tone

You can choose one of ten ringer tones.

1. Press the MENU soft key when the handset is not in use.

2. Use

TCID or SDIR to scroll to RINGERS, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to Ringer tone, then press

the SELECT soft key.

4. Press

TCID or SDIR to choose Line 1, Line 2 or

Lines 1&2, then press the SELECT soft key.

5. Press

TCID or SDIR to sample each ringer tone.

6. Press the SET soft key to save your setting or press the BACK soft key to exit to the previous menu.

NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.

RINGERS Ringer volume

Ringer tone

BACK

RINGER TONE

Line 1

Line 2 Lines 1&2

BACK

RINGER TONE

2 3

BACK

SELECT

SET

Page 19

Telephone settings

Handset settings

LCD language

You can select the language used for all screen displays.

SETTINGS

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to SETTINGS, then press the

SELECT soft key.

3. Press the SELECT soft key to select LCD language.

4. Press

TCID or SDIR to choose English, Français or

Español. Press the SET soft key to save your setting, or press the BACK soft key to exit to the previous menu.

LCD language

Clear voicemail Key tone

, ~

SELECT

SET

BACK

LCD LANGUAGE

3English

Francais Espanol

BACK

Voicemail (visual message waiting) indicator

If you subscribe to voicemail service offered by your telephone service provider, the

icon and a line number appear on both the handset and telephone base when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service.

Clear voicemail indicator

Use the clear voicemail indicator feature when the telephone indicates that there is new voicemail but there are none (for example, when you have accessed your voicemail while away from home). The clear voicemail feature only turns off the indicators; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal that turns on the indicators.

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to SETTINGS, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to Clear voicemail, then

press the SELECT soft key.

4. Press

TCID or SDIR to choose Line 1, Line 2, or

Lines 1&2, then press the SELECT soft key. The screen shows Turn off indicator?.

SETTINGS LCD language

Clear voicemail

Key tone

BACK

Clear voicemail

Line 1

Line 2 Lines 1&2

BACK

SELECT

5. Press the YES soft key to confirm, or press the NO soft key to exit to the previous menu.

Turn off

indicator?

NOTES:

This feature does not indicate new messages recorded on your phone’s built-in answering

• system.

For more information about the difference between your answering system and voicemail, see

• page 68.

YES

Page 20

Telephone settings

Handset settings

Key tone

You can turn the key tone feature on or off. If you turn off the key tone, there are no beeps when you press keys.

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to SETTINGS, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to Key tone, then press the

SELECT soft key.

4. Press

TCID or SDIR to choose On or Off.

5. Press the SET soft key to save your setting, or press the BACK soft key to exit to the previous menu.

SETTINGS Clear voicemail

Key tone

Set date/time

BACK

3On

Off

BACK

SELECT

KEY TONE

SET

Page 21

Telephone settings

Handset settings

Set date/time

The answering system announces the day and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information. Before using the answering system, set the date and time as follows.

1. Press the MENU soft key when the handset is not in use.

2. Press

3. Press the SELECT soft key.

4. Use the dialing keys (0-9) to enter the month in twodigit format, or press

TCID or SDIR to scroll to SETTINGS, then press the SELECT soft key. TCID or SDIR to scroll to Set date/time, then press

SETTINGS Key tone

Set date/time

Home area code

TCID or SDIR to choose the correct

BACK

SELECT

setting, then press the SET soft key to move to set the day.

5. Use the dialing keys (0-9) to enter the day in two-digit format, or press

TCID or SDIR to choose the correct

SET DATE

12/31/09 MM/DD/YY

BACK

SET

setting, then press the SET soft key to move to set the year.

6. Use the dialing keys (0-9) to enter the year in two-digit format, or press

TCID or SDIR to choose the correct

setting, then press the SET soft key to move to set the

SET TIME

03:45 AM

BACK

SET

hour.

7. Use the dialing keys (0-9) to enter the hour in two-digit format, or press

TCID or SDIR to choose the correct setting, then press the SET soft key to

move to set the minute.

8. Use the dialing keys (0-9) to enter the minute in two-digit format, or press

TCID or SDIR to choose the correct setting, then press the SET soft key.

9. Press

TCID or SDIR to choose between AM or PM, then press the SET soft

key to confirm.

NOTE: If the clock is not set when a message is recorded, the system announces, “Time and day not set,” before it plays the message.

Page 22

Telephone settings

Handset settings

Home area code

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

This feature makes it easy for you to place a call from the caller ID history. If you dial ten digits to make a local phone call, do not use this home area code feature. If you do, you cannot place local calls from your caller ID history, as they will have only seven digits.

To set the home area code:

1. Press the MENU soft key when the handset is not in use.

2. Press SELECT soft key.

3. Press press the SELECT soft key.

4. Use the dialing keys (0-9) to enter a three-digit home area code. Press

TCID or SDIR to scroll to SETTINGS, then press the

TCID or SDIR to scroll to Home area code, then

OFF/CANCEL to delete a digit.

Key tone Set date/time

Home area code

BACK

HOME AREA CODE

5. Press the SET soft key to save your setting, or press the BACK soft key to exit to the previous menu.

NOTE: If, in the future, your telephone service provider requires you to dial the area code when making a local call, or, if you move to a location that requires it, delete the home area code you have already programmed following the steps mentioned above. After you have deleted the home area code, _ _ _ appears in the display.

BACK

SETTINGS

SELECT

___

SET

Page 23

Telephone settings

Telephone base settings

Use the menu to change the telephone settings.

1. Press the MENU soft key on the telephone base to enter the main menu when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to Settings, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to the desired item, then

press the SELECT soft key.

BASE

12:45am 12/31

REDIAL MENU

Intercom Ringers

Settings

4. When you successfully change a setting, there is a confirmation tone and the screen returns to the previous menu.

NOTE: Press CANCEL or the BACK soft key to cancel an operation, back up to the previous menu or exit the menu display. Press and hold CANCEL to return to idle mode.

SELECT

Page 24

Telephone settings

Telephone base settings

Ringer volume

You can set the ringer volume level to one of six levels or turn the ringer off.

1. Press the MENU soft key when the telephone base is not in use.

2. Use

TCID or SDIR to scroll to Ringers, then press the

SELECT soft key.

Ringer volume

Ringer tone

SELECT

3. Press the SELECT soft key again to select Ringer volume.

4. Press

TCID or SDIR to choose Line 1, Line 2 or

Line 1

Line 2 Lines 1&2

SELECT

Lines 1&2, then press the SELECT soft key.

5. Press

TCID or SDIR to adjust the volume. A sample

RINGER VOLUME

of each ringer volume plays as you scroll through the choices. Press the OFF soft key to turn off the ringer

OFF SET

and Ringer muted shows on the screen.

6. Press the SET soft key to save your setting or press CANCEL to exit to the previous menu.

NOTES:

The telephone base ringer volume also determines the ringer volume for intercom calls.

• If the ringer volume is set to off, the telephone base is silenced for all incoming calls.

• If you turn off the ringer, a ringer off icon,

• flashes on the screen.

1, 12, or

of the respective phone line(s)

Ringer tone

You can choose one of the ten ringer tones.

1. Press the MENU soft key when the handset is not in use.

2. Use

TCID or SDIR to scroll to Ringers, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to Ringer tone, then press

the SELECT soft key.

4. Press

TCID or SDIR to choose Line 1, Line 2 or

Lines 1&2, then press the SELECT soft key.

5. Press

TCID or SDIR to sample each ringer tone.

6. Press the SET soft key to save your setting or press CANCEL to exit to the previous menu.

NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.

Ringer volume

Ringer tone

SELECT

Line 1

Line 2 Lines 1&2

SELECT

RINGER TONE

SET

Page 25

Telephone settings

Telephone base settings

LCD language

You can select the language used for all screen displays.

1. Press the MENU soft key when the telephone base is not in use.

2. Press SELECT soft key.

TCID or SDIR to scroll to Settings, then press the

LCD language

Clear voicemail Key tone

SELECT

3. Press the SELECT soft key to select LCD language.

4. Press

TCID or SDIR to choose English, Français or

Español. Press the SET soft key to save your setting, or

LCD LANGUAGE

3English

Francais

SET

press CANCEL to exit to the previous menu.

Voicemail (visual message waiting) indicator

If you subscribe to voicemail service offered by your telephone service provider, the

Clear voicemail indicator

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to select Settings, then press the

SELECT soft key.

3. Press

TCID or SDIR to select Clear voicemail, then

press the SELECT soft key.

4. Press

TCID or SDIR to choose Line 1, Line 2, or

LCD language

Clear voicemail

Key tone

SELECT

Clear voicemail

Line 1

Line 2

Lines 1&2, then press the SELECT soft key. The screen shows Turn off indicator?.

5. Press the YES soft key to save, or press the NO soft key to exit to the previous menu.

NOTES:

This feature does not indicate new messages recorded on your phone’s built-in answering

• system.

For more information about the difference between your answering system and voicemail, see

• page 68.

Turn off

indicator?

YES NO

SET

Page 26

Telephone settings

Telephone base settings settings

Key tone

You can turn the key tone feature on or off. If you turn off the key tone, there are no beeps when you press keys.

1. Press the MENU soft key when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to Settings, then press the

SELECT soft key.

Clear voicemail

Key tone

Set date/time

SELECT

3. Press

TCID or SDIR to scroll to Key tone, then press the

SELECT soft key.

4. Press

TCID or SDIR to choose On or Off.

5. Press the SET soft key to save your setting or press CANCEL to exit to the previous menu.

KEY TONE

3On

Off

SET

Page 27

Telephone settings

Telephone base settings

Set date/time

1. Press the MENU soft key when the telephone base is not in use.

2. Press

3. Press the SELECT soft key.

4. Use the dialing keys (0-9) to enter the month in twodigit format, or press

TCID or SDIR to scroll to Settings, then press the SELECT soft key. TCID or SDIR to select Set date/time, then press

Key tone

Set date/time

Home area code

TCID or SDIR to choose the

SELECT

correct setting, then press the SET soft key to move to set the day.

5. Use the dialing keys (0-9) to enter the day in two-digit format, or press

TCID or SDIR to choose the correct

setting, then press the SET soft key to move to set the year.

6. Use the dialing keys (0-9) to enter the year in two-digit format, or press

TCID or SDIR to choose the correct

SET DATE

12/31/09 MM/DD/YY

SET

SET TIME

03:45 AM

SET

setting, then press the SET soft key to move to set the hour.

7. Use the dialing keys (0-9) to enter the hour in two-digit format, or press

TCID or SDIR to choose the correct setting, then press the SET soft key to

move to set the minute.

8. Use the dialing keys (0-9) to enter the minute in two-digit format, or press

TCID or SDIR to choose the correct setting, then press the SET soft key.

9. Press

TCID or SDIR to choose between AM or PM, then press the SET soft

key to confirm.

NOTE: If the clock is not set when a message is recorded, the system announces, “Time and day not set,” before it plays the message.

Page 28

Telephone settings

Telephone base settings

Home area code

This feature makes it easy for you to place a call from the caller ID log. If you dial ten digits to make a local phone call, do not use this home area code feature. If you do, you cannot place local calls from your caller ID log, as they will have only seven digits.

To set the home area code:

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to Settings, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to Home area code, then

press the SELECT soft key.

4. Use the dialing keys (0-9) to enter a three-digit home area code. Press CANCEL to delete a digit.

5. Press the SET soft key to save or press the BACK soft key to exit to the previous menu.

Key tone Set date/time

Home area code

SELECT

HOME AREA CODE

___

BACK SET

Page 29

Telephone operation

Make, answer or end a call Using the handset:

To make a call:

Press LINE 1/

•

FLASH, LINE 2/FLASH or /SPEAKER, then enter the

telephone number.

To predial a call:

Enter the telephone number, then press LINE 1/

•

FLASH, LINE 2/FLASH or

/SPEAKER to call.

To answer a call:

Press LINE 1/

•

NOTES:

Pressing

• when both lines are in use or on hold.

The screen shows the elapsed time as you talk (in hours, minutes and seconds).

•

When predialing (preview numbers before dialing), press

• backspace and delete; press and hold pause (a p appears).

FLASH, LINE 2/FLASH or /SPEAKER to answer.

/SPEAKER picks the first available line, starting with line 1. Line 1 is selected first

OFF/CANCEL on the handset to

REDIAL/PAUSE on the handset to insert a dialing

To end a call:

•

Press

OFF/CANCEL or return the handset to the telephone base or

charger to hang up.

Using the telephone base:

To make a call:

•

Press

/LINE 1 or /LINE 2, then enter the telephone number.

To predial a call:

Enter the telephone number, then press

•

/LINE 1 or /LINE 2.

To answer a call:

•

Press

NOTES:

The screen shows the elapsed time as you talk (in hours, minutes and seconds).

• When predialing (preview numbers before dialing), press CANCEL on the telephone base to

• backspace and delete; press the PAUSE soft key on the telephone base to insert a dialing pause (a p appears).

/LINE 1 or /LINE 2 to answer.

To end a call:

•

Press

/LINE 1 or /LINE 2.

Page 30

Telephone operation

Silence the ringer

When the telephone is ringing, you can temporarily silence the ringer of the handset or telephone base without disconnecting the call. The next call rings normal at the preset volume.

To silence the ringer when there is an incoming call:

Press the SILENCE soft key on the handset or telephone

• base. The screen temporarily shows Ringer muted for a few seconds.

-OR-

Press CANCEL on the telephone base. The screen

• temporarily shows Ringer muted for a few seconds.

Handset speakerphone

During a call, press

/SPEAKER to switch between

speakerphone and normal handset use.

After ending a call on line 1, there may be a few seconds delay before the

/SPEAKER key can accurately

determine the availability of line 1. During this time, pressing

/SPEAKER may select line 2 automatically.

Line 1

Incoming

call

Ringer muted

SILENCE

Last number redial

The redial list stores up to 20 entries on each of the handsets and the telephone base. When there are already 20 entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order.

To view the 20 most recently dialed numbers:

Press REDIAL/

•

PAUSE on the handset or the REDIAL soft

key on the telephone base when it is not in use.

•

Press

TCID or SDIR on the handset or on the telephone

base to browse the redial list.

BASE

12:45am 12/31

REDIAL MENU

Page 31

Telephone operation

To redial a number

Using the handset:

1. Press REDIAL/

2. Press

TCID or SDIR to scroll to the desired number.

3. Press LINE 1/

PAUSE when the handset is not in use.

FLASH, LINE 2/FLASH or /SPEAKER to dial.

Using the telephone base:

1. Press the REDIAL soft key and then press

TCID or SDIR to scroll to the

desired number.

2. Press

/LINE1 or /LINE2 to dial.

To save a redial entry to the directory

Using the handset:

1. Press REDIAL/

2. Press

TCID or SDIR to scroll to the desired number, then press the SAVE

PAUSE when the handset is not in use.

soft key.

3. The screen shows ENTER NUMBER. Use the dialing keys to edit the number, if necessary.

4. Press the NEXT soft key to move to the name.

5. The screen displays ENTER NAME. Use the dialing keys to enter the name.

6. Press the SAVE soft key and Saved to Directory displays for a few seconds.

Using the telephone base:

1. Press the REDIAL soft key when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to the desired number, then press the SAVE

soft key.

3. The screen shows ENTER NUMBER. Use the dialing keys to edit the number, if necessary.

4. Press the NEXT soft key to move to the name.

5. The screen displays ENTER NAME. Use the dialing keys to enter the name.

6. Press the SAVE soft key and Saved to Directory displays for a few seconds.

Page 32

Telephone operation

To delete a redial entry

Using the handset:

1. Press REDIAL/

PAUSE and then press TCID or SDIR to scroll to the desired

number.

2. Press the DELETE soft key to delete the displayed entry.

Using the telephone base:

1. Press the REDIAL soft key and then press

TCID or SDIR to scroll to the

desired number.

2. Press the DELETE soft key to delete the displayed entry.

Page 33

Telephone operation

Options while on call

Volume Control

During a call, you can adjust the listening volume on the handset or telephone base.

To adjust the listening volume of the handset:

•

Press

/VOLUME/ on the handset while on a call.

To adjust the listening volume of the telephone base:

•

Press

/VOLUME/ on the telephone base while on a call.

Call waiting

If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a call on the same line, you hear an alert tone.

Press the corresponding line button,

•

LINE 1/FLASH or LINE 2/FLASH, on the

handset or FLASH on the telephone base to put your current call on hold and take the new call.

Press the corresponding line button,

•

LINE 1/FLASH or LINE 2/FLASH on the

handset or FLASH on the telephone base at any time to switch back and forth between calls.

NOTE: Missed call waiting calls are not counted as missed calls.

Mute

During a call, the mute function enables you to turn off the microphone. You can hear the caller, but the caller cannot hear you.

To mute a call on the handset or telephone base:

Press the MUTE soft key to turn off the microphone.

• The screen temporarily shows Microphone off for a few seconds and MUTE appears.

To take the handset or telephone base off mute:

Press the UNMUTE soft key to resume the conversation.

• The screen temporarily shows Microphone ON for a few

Line 1 0:05:35

800-595-9511

12:45am 12/31

MUTE OPTION

Line 1 0:05:35

800-595-9511

12:45am 12/31

UNMUTE OPTION

MUTE

seconds.

Page 34

Telephone operation

Options while on call

Hold

During a call, you can place a call on hold. You hear an alert tone if you have not taken the call off of hold after 14 minutes. You hear another alert tone 30 seconds later. At 15 minutes on hold, the call automatically disconnects.

To place a call on hold using the handset or telephone base:

Press HOLD on the handset or telephone base.

L1)ON HOLD appears on the screen while you are on

•

a call on line 1.

flashes on the handset and the

L1)ON HOLD L2)ON HOLD 12:45am 12/31

telephone base.

L2)ON HOLD appears on the screen while you are on

•

a call on line 2.

flashes on the handset and the

telephone base.

L1)ON HOLD L2)ON HOLD 12:45am 12/31

REDIAL MENU

To resume a call on hold using the handset or telephone base:

On the handset, press the corresponding line button,

•

LINE 2/FLASH, to resume the call.

•

On the telephone base, press the corresponding line button,

LINE 1/FLASH or

/LINE 2, to resume the call.

/LINE 1 or

Page 35

Telephone operation

Options while on call

Chain dialing

Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call.

Chain dialing can be useful if you wish to access other numbers (such as bank account information or access codes) from the directory, call log or redial list.

To access a number in the directory while on a call:

Press SDIR on the telephone base and then press

TCID or SDIR to select

the desired entry. Press the DIAL soft key to dial the displayed number or press CANCEL to cancel the chain dialing.

-OR-

1. Press the OPTION soft key on the handset or telephone base.

2. Press

TCID or SDIR on the handset or on the telephone base to select

Directory, then press the SELECT soft key.

3. Press

TCID or SDIR on the handset or on the telephone base to select the

desired entry.

4. Press the DIAL soft key to dial the displayed number; or press the BACK soft key twice on the handset or CANCEL twice on the telephone base to cancel the chain dialing.

To access a number in the call log while on a call:

Press

TCID on the telephone base and then press TCID or SDIR to select

the desired entry. Press the DIAL soft key to dial the displayed number or press CANCEL to cancel the chain dialing.

-OR-

1. Press the OPTION soft key on the handset or telephone base.

2. Press

TCID or SDIR on the handset or on the telephone base to select

Call log. Then, press the SELECT soft key.

3. Press

TCID or SDIR on the handset or on the telephone base to select the

desired entry.

4. Press the DIAL soft key to dial the displayed number; or press the BACK soft key twice on the handset or CANCEL twice on the telephone base to cancel the chain dialing.

Page 36

Telephone operation

Options while on call

To access the last number redial while on a call:

Press REDIAL/

PAUSE on the handset to display the last number dialed. Press

the DIAL soft key to dial the displayed number or press the BACK soft key to cancel the chain dialing.

-OR-

1. Press the OPTION soft key on the handset or telephone base.

2. Press

TCID or SDIR on the handset or on the telephone base to select

Redial last #, then press the SELECT soft key on the handset or telephone

base.

3. Press the DIAL soft key to dial the displayed number; or press the BACK soft key twice on the handset or CANCEL twice on the telephone base to cancel the chain dialing.

NOTES:

•

You cannot edit a directory entry while on a call. For more details about the directory, see page 39.

•

You cannot copy a call log entry into the directory while on a call. For more details about call log, see page 51.

•

If you press REDIAL/ call and cannot erase the entry. For more details about the redial memory, see Last number

redial on pages 24-26.

PAUSE on the handset while on a call, you can only view the most recent

Page 37

Multiple Handset use

Multiple handset use

Join a call in progress

You can use up to four system handsets, or three system handsets and the telephone base at the same time on an outside call. If a handset or the telephone base is already on a call on line 1 or line 2 and you would like to join the call, press the corresponding line button on another handset (LINE 1/ to join the call.

FLASH or LINE 2/FLASH) or telephone base ( /LINE 1 or /LINE 2)

To end the call, press telephone base or charger, or press

OFF/CANCEL on the handset, place the handset in the

/LINE 1 or /LINE 2 on the telephone

base. The call will not be terminated until all handsets and/or the telephone base hang up.

Handset locator

This feature helps you find a misplaced handset.

To start paging:

1. Press the MENU soft key when the telephone base is not in use.

2. Press press the SELECT soft key on the telephone base. The telephone base shows Paging all handsets and the handset shows **Paging**.

TCID or SDIR to scroll to Page all HS, then

Call log Page all HS Intercom

SELECT

To end paging:

Press the STOP soft key on the telephone base.

•

-OR-

•

Press

DIR, REDIAL/PAUSE, HOLD or any dialing keys (0-9, #, ) on the handset.

OFF/CANCEL, LINE 1/FLASH, LINE 2/FLASH, /SPEAKER, INT, TCID,

Page 38

Multiple Handset use

Intercom

Use the intercom feature for conversations between a handset and the telephone base or between two handsets. You can buy additional expansion handsets (model TL88002) for this telephone system. You can register up to 12 handsets to the telephone base (page 76).

To initiate an intercom call with a handset:

1. Press INT when the handset is not in use.

2. When you have only one system handset, your handset shows Calling

base and the telephone base rings and shows Handset is calling.

-OR-

When you have more than one system handset, the

originating handset shows INTERCOM TO:, press

DIR to select a destination and then press the SELECT

TCID or

soft key.

If you are calling the telephone base, your handset shows Calling base

•

INTERCOM TO:

BASE

Handset 2

BACK

SELECT

and the telephone base rings and shows Handset X is calling. If you are calling another handset, your handset shows Calling handset

• X and the destination handset rings and shows Other handset is calling or Handset X is calling.

To initiate an intercom call from the telephone base

1. Press the MENU soft key when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to Intercom and then press the SELECT

soft key.

3. When you have only one system handset, your telephone base shows

Calling handset and the handset rings and shows Base is calling.

-OR-

When you have more than one system handset, your

telephone base shows

DIR

to select a destination handset and then press

INTERCOM TO:, p

ress

TCID or

the SELECT soft key. The telephone base shows Calling handset X

. The destination handset rings and its screen

shows Base is calling.

To answer an intercom call at the handset:

•

Press LINE1/

FLASH, LINE2/FLASH or INT to answer. Both screens

show Intercom.

To answer an intercom call at the telephone base:

•

Press

/LINE 1 or /LINE 2. Both screens show Intercom.

INTERCOM TO:

Handset 1

Handset 2

SELECT

Page 39

Multiple Handset use

Intercom

To silence the ringer of an intercom call:

Press the SILENCE soft key on the destination handset or telephone base.

•

To end an intercom call:

1. Press the END soft key, CANCEL, telephone base; or press the END soft key, INT or

/LINE 1 or /LINE 2 on the

OFF/CANCEL on the

handset, or place the handset back in the telephone base or charger.

2. Both screens show Intercom ended.

NOTES:

You can cancel the intercom call before it is answered by pressing

• your originating handset; or CANCEL on the telephone base.

If the destination handset or telephone base does not answer the intercom call within 100

• seconds, or if the handset is in the directory or call log, or out of range, your originating handset or telephone base shows Unable to call try again and returns to idle mode.

You can use a maximum of four handsets, or three handsets and the telephone base, at a

• time. When two handsets are used on an intercom call, use two other system handsets for an outside call.

OFF/CANCEL or INT on

Answer an incoming call during an intercom call

If you receive an incoming call during an intercom call, there will be an alert tone.

Using the handset:

To answer the call, press

LINE 1/FLASH for line 1 or LINE 2/FLASH for line 2.

The intercom call ends automatically.

-OR-

Press the BACK soft key to continue with the intercom call without answering the incoming call. Instead, the answering system answers the call.

Using the telephone base:

To answer the call, press

/LINE 1 or /LINE 2. The intercom call ends

automatically.

-OR-

Press the BACK soft key to continue with the intercom call without answering the incoming call. Instead, the answering system answers the call.

Page 40

Multiple Handset use

Call Transfer using intercom

Using the intercom feature to transfer an outside call to another system handset or the telephone base. You can also share an outside call with another system handset or the telephone base.

Transfer a call From the handset:

1. During a call, press INT.

2. When you have only one system handset, your handset shows Calling base and the telephone base rings and shows Handset is calling. The outside call is put on hold automatically.

-OR-

When you have more than one system handset, the originating handset

shows INTERCOM TO:, press press the SELECT soft key. The outside call is put on hold automatically.

TCID or SDIR to select a destination and then

If you are calling the telephone base, your handset shows Calling base

• and the telephone base rings and shows Handset X is calling.

If you are calling another handset, your handset shows Calling handset X

• and the destination handset rings and shows Other handset is calling or Handset X is calling.

3. To answer the intercom call, press telephone base, or press LINE 1/

/LINE 1 or /LINE 2 on the

FLASH, LINE 2/FLASH, /SPEAKER or

INT on the handset. The outside call is still on hold. Both the originating

handset and the destination handset or the telephone base now show Intercom. You can now have a private conversation between the handset and the telephone base or between the two handsets.

NOTES:

If you want to cancel an intercom call and reconnect to the outside call before the

• destination handset or telephone base answers, press the corresponding line button,

LINE 1/

•

If the destination handset or telephone base does not answer the intercom call within 100 seconds, or if the handset is in the directory or call log, or out of range, your originating handset shows Unable to call try again and the outside call is still on hold. Press the corresponding line button, LINE 1/FLASH or LINE 2/FLASH, on your originating handset to reconnect to the outside call.

FLASH or LINE 2/FLASH, on your originating handset.

4. Press OFF/CANCEL or the END soft key on the originating handset. Both screens show Intercom ended.

5. The originating handset and the destination handset or telephone base show L1)ON HOLD if the call is on line 1. Press LINE 1/ destination handset or press

/LINE 1 on the telephone base. The same

FLASH on the

procedures apply if the call is on line 2.

Page 41

Multiple Handset use

Call Transfer using intercom

At the telephone base:

1. During a call, press HOLD and the outside call is put on hold. Press the MENU soft key and then press press the SELECT soft key.

-OR-

TCID or SDIR to scroll to Intercom, then

During a call, press the OPTION soft key and then press

TCID or SDIR to

scroll to Intercom, then press the SELECT soft key. The outside call is put on hold automatically.

2. When you have only one system handset, your telephone base shows

Calling handset and the handset rings and shows Base is calling.

-OR-

When you have more than one system handset, your telephone base

shows INTERCOM TO:, press

TCID or SDIR to select a destination

handset and then press the SELECT soft key. The telephone base shows

Calling handset X. The destination handset rings and its screen shows Base is calling.

3. To answer the intercom call on the destination handset, press

LINE 1/

FLASH, LINE 2/FLASH, /SPEAKER or INT. The outside call is

still on hold. Both telephone base and the destination handset now show Intercom. You can now have a private conversation between the telephone base and the destination handset.

NOTES:

If you want to cancel an intercom call and reconnect to the outside call before the

• destination handset answers, press the corresponding line button,

/LINE 2, on your telephone base.

•

If the destination handset does not answer the intercom call within 100 seconds, or if the handset is in the directory or call log, or out of range, your telephone base shows Unable to call try again and the outside call is still on hold. Press the corresponding line button,

/LINE 1 or /LINE 2, on your telephone base to reconnect to the outside call.

/LINE 1 or

4. Press CANCEL or the END soft key on the telephone base. Both screens show Intercom ended.

5. The telephone base and the destination handset show L1)ON HOLD if the call is on line 1. Press LINE 1/

FLASH on the destination handset to connect

the call on line 1. The same procedures apply if the call is on line 2.

Page 42

Multiple Handset use

Conference Call

Share an outside call

You can let another system handset or telephone base join you on an outside call. That call continues until all participants hang up.

During a call on line 1, press LINE 1/

•

FLASH on the handset or /LINE 1

on the telephone base to join the call. During a call on line 2, press LINE 2/

•

FLASH on the handset or /LINE 2

on the telephone base to join the call.

NOTE: You cannot press /SPEAKER on the handset to join the outside call. Instead, pressing

/SPEAKER on the handset picks the first available line to make a new call.

Conference line 1 and line 2 calls

While you are on a call on line 1, and line 2 is on hold or in use, you can conference line 1 and line 2 using the handset or the telephone base.

To conference both line 1 and line 2 calls:

1. While on a call, press the OPTION soft key on the handset or the telephone base.

2. Press the SELECT soft key to select Conference. The handset or the telephone base shows Lines 1 and 2 in

Conf. 0:05:35

800-595-9511

12:45am 12/31

MUTE OPTION

conference for a few seconds.

To select an option while on a conference call:

1. Press the OPTION soft key on the handset or telephone base.

2. Press

TCID or SDIR on the handset or on the telephone

base to select one of the following options:

End line 1 - external parties originally on line 1 ended

•

End line 2 - external parties originally on line 2 ended

• End Conference

• Intercom - option on the telephone base only

• Directory

• Call log

• Redial last #

•

3. Press the SELECT soft key.

Conf. 0:05:35

800-624-5688

12:45am 12/31

MUTE OPTION

Page 43

Multiple Handset use

Conference Call

To initiate an intercom call while on a conference call:

When you initiate an intercom call during a conference call, it places all participants in the conference call on hold.

1. Press INT on the handset (see To initiate an intercom call with a handset on page 32).

-OR-

Select Intercom in the OPTION menu on the telephone base, then press

the SELECT soft key (see To initiate an intercom call from the telephone base on page 32).

2. To reconnect to the conference call, press the END soft key, INT or

OFF/CANCEL on the handset to end the intercom call.

-OR-

Press the END soft key, CANCEL,

/LINE 1 or /LINE 2 on the telephone

base to end the intercom call.

3. Press LINE 1/

FLASH or LINE 2/FLASH on the handset or /LINE 1 or

/LINE 2 on the telephone base to reconnect to the conference call.

To end a conference call:

•

Press

OFF/CANCEL on the handset or put the handset back in the

telephone base or charger.

-OR-

•

Press the OPTION soft key on the handset or telephone base. Then, press

TCID or SDIR on the handset or on the telephone base to select

End Conference.

-OR-

•

Press

/LINE 1 or /LINE 2 on the telephone base.

Page 44

Multiple Handset use

Conference Call

Answer an incoming call during a conference call

If you subscribe to call waiting service from your telephone service provider, and someone calls while you are already on a conference call on the same line, you hear a beep. When you subscribe to caller ID service with your telephone service provider, you see the incoming call information either on line 1 or line 2.

To answer the incoming call while on a conference call:

On the handset, press the corresponding line button,

•

LINE 2/FLASH.

LINE 1/FLASH or

-OR-

On the telephone base, press FLASH once to answer the call waiting call

• on line 1, press FLASH a second time to answer the call waiting call on line 2, and press FLASH a third time to return all original parties to the conference call.

NOTES:

When you answer the incoming call during a conference call, the new party joins in the

• conference call and places the line’s original party on hold.

Contact your telephone service provider for more information about call waiting (page 27),

• caller ID (page 51) and voicemail service (page 68).

To end the call while on a conference call:

Press the corresponding line button, LINE 1/FLASH or LINE 2/FLASH, on the

• handset. The original party of that line joins back the conference call.

-OR-

Press FLASH on the telephone base to end the call. Press FLASH again to

• reconnect the original party of that line to join back the conference call.

Page 45

Directory

About the directory

Shared directory

Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on the handset or the telephone base apply to all.

NOTE: Only one handset or the telephone base can review the directory at a time. If another device tries to enter the directory, its screen shows Not available at this time.

Capacity

The directory can store up to 50 entries with up to 30 digits for each phone number and 15 characters for each name.

If you try to save an entry when there are already 50 entries, the screen shows Directory is full. You cannot store a new number until you delete one.

Character chart

Use the dialing keys and the chart shown below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order:

Characters by number of key presses

Dialing key

1 1#

2 ABC2ab c

3 DEF3de f

4 GH I 4 gh i

5 JKL5j k l

6 MNO 6m no

7 PQRS 7pq r s

8 TUV8tuv

123456789

,-.&

9 WXY Z 9 wx y z

0 0

# space

NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.

?!/()@

Page 46

Directory

Create directory entries

Create a new directory entry Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to DIRECTORY and then

press the SELECT soft key.

3. Press

TCID or SDIR to scroll to Add contact, then press

the SELECT soft key. The screen shows ENTER NUMBER.

4. Use the dialing keys (0-9) to enter the number.

•

Press Press

OFF/CANCEL to backspace and erase a digit.

TCID to move the cursor to the left or SDIR to

the right.

•

Press and hold

REDIAL/PAUSE to insert a dialing pause

(a p appears).

5. Press the NEXT soft key to move to the name. The screen displays Already saved if the number is already in the directory. You cannot save the same number twice.

6. The screen shows ENTER NAME. See the Character chart on page 39. Use the dialing keys to enter the name.

Directory

Call log

SELECT

Review

Add contact

Speed dial

SELECT

ENTER NUMBER

PAUSE NEXT

Page 47

Directory

Create directory entries

5. Press the NEXT soft key to move to the name. The screen displays Already saved if the number is already in the directory. You cannot save

the same number twice.

6. The screen shows ENTER NAME. See the Character chart on page 39. Use the dialing keys to enter the name.

Press CANCEL to backspace and erase a character.

•

Press

TCID to move the cursor to the left or SDIR to the right.

ENTER NAME

BACK SAVE

7. Press the SAVE soft key on the telephone base to save. There is a confirmation tone and the screen shows the saved entry.

Page 48

Directory

Review the directory

Review directory entries Using the handset:

1. Press SDIR

when the handset is not in use.

-OR-

Press the MENU soft key when the handset is not in

use. Press

TCID or SDIR to scroll to DIRECTORY and

then press the SELECT soft key. Press the SELECT soft key again to select Review.

2. Press

TCID or SDIR to browse. Entries are sorted

alphabetically.

Using the telephone base:

1. Press SDIR when the telephone base is not in use.

-OR-

Press the MENU soft key when the telephone base is

not in use. Press

TCID or SDIR to scroll to Directory

and then press the SELECT soft key. Press the SELECT soft key again to select Review.

Directory

Review the directory

Search by name

1. Follow the steps in Review directory entries to enter the directory.

2. When an entry appears, press the dialing keys (0-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory beginning with that letter. Press directory.

3. To see other names starting with the letters on the same dialing key, keep pressing the key. The names appear in alphabetical order.

For example, if you have the names Jennifer, Jessie, Kevin and Linda in

your directory:

•

If you press 5 (JKL) once, you see Jennifer.

•

If you press 5 (JKL) twice, you see Jessie.

TCID or SDIR to scroll through the

•

If you press 5 (JKL) three times, you see Kevin.

•

If you press 5 (JKL) four times, you see Linda.

•

If you press 5 (JKL) five times, you see Jennifer again.

NOTES:

If there is no name matching the first letter of the key you press, the directory shows a name

• matching the following letters of the key.

If you press a key (0-9) and no name starts with any of the letters on that key, the directory

• shows the entry matching the next letter in the directory.

Page 50

Directory

Dial, delete or edit directory entries

Dial a directory entry Using the handset:

1. Search for the desired entry in the directory (see Review the directory on pages 42-43).

2. Press LINE 1/

FLASH, LINE 2/FLASH or /SPEAKER.

Using the telephone base:

1. Search for the desired entry in the directory (see Review the directory on pages 42-43).

2. Press

/LINE 1 or /LINE 2.

Delete a directory entry

1. Search for the desired entry in the directory (see Review the directory on pages 42-43).

2. When the desired entry appears, press the DELETE soft key. There is a confirmation tone and the screen shows the next alphabetical entry in the directory. You cannot retrieve a deleted entry.

Robert Brown

888-883-2445

DELETE EDIT

Robert Brown

888-883-2445

DELETE EDIT

Edit a directory entry Using the handset:

1. Search for the desired entry in the directory (see Review the directory on pages 42-43).

2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER.

3. Use the dialing keys (0-9) to edit the number.

•

Press Press

OFF/CANCEL to backspace and erase a digit.

TCID to move the cursor to the left or SDIR to

the right.

•

Press and hold

REDIAL/PAUSE to insert a dialing pause

(a p appears).

4. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.

5. Use the dialing keys (see page 39) to edit the name.

•

Press Press

OFF/CANCEL to backspace and erase a character.

TCID to move the cursor to the left or SDIR to

the right.

Linda Miller

888-722-7702

DELETE EDIT

EDIT NUMBER

88-883-2445_

BACK NEXT

EDIT NAME

Robert Brown_

BACK SAVE

Robert Brown

888-883-2445

DELETE EDIT

Page 51

Directory

Dial, delete or edit directory entries

6. Press the SAVE soft key on the handset to save. There is a confirmation tone and the screen shows the edited entry.

Using the telephone base:

1. Search for the desired entry in the directory (see Review the directory on pages 42-43).

2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER.

3. Use the dialing keys (0-9) to edit the number.

Press CANCEL to backspace and erase a digit.

•

Press

TCID to move the cursor to the left or SDIR to

the right.

•

Press the PAUSE soft key to insert a dialing pause (a p appears).

4. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.

Linda Miller

888-722-7702

DELETE EDIT

ENTER NUMBER

888-883-2445_

PAUSE NEXT

ENTER NAME Robert Brown_

BACK SAVE

5. Use the dialing keys (see page 39) to edit the name.

•

Press CANCEL to backspace and erase a character.

•

Press

TCID to move the cursor to the left or SDIR to

Robert Brown

888-883-2445

DELETE EDIT

the right.

6. Press the SAVE soft key on the telephone base to save. There is a confirmation tone and the screen shows the edited entry.

Page 52

Directory

Speed dial

The telephone system has 10 speed dial locations (0-9) where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from existing directory entries.

Assign a speed dial number Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to DIRECTORY, then press

the SELECT soft key.

3. Press

TCID or SDIR to scroll to Speed dial, then press

the SELECT soft key. The screen shows a list from 1:<empty> to 0:<empty>.

4. Press

TCID or SDIR to choose your desired speed dial

location (0-9), then press the REPLACE soft key. The screen shows the directory listed in chronological order.

DIRECTORY Review Add contact

Speed dial

BACK

SPEED DIAL

1:<empty>

2:<empty> 3:<empty>

DELETE

SELECT

REPLACE

5. Press

TCID or SDIR to scroll to the phone number you

wish to assign to the selected speed dial location.

6. Press ASSIGN to save the setting. There is a confirmation

Robert Brown

888-883-2445

ASSIGN

tone and the screen returns to the speed dial list.

-OR-

1. Press and hold any dialing keys (0-9) when the telephone is not in use.

2. Press

TCID or SDIR to choose your desired speed dial

SPEED DIAL

1:Robert Brown

2:<empty> 3:<empty>

DELETE

REPLACE

location (0-9), then press the REPLACE soft key. The screen shows the directory listed in chronological order.

3. Press

TCID or SDIR to scroll to the phone number you wish to assign to

the selected speed dial location.

4. Press the ASSIGN soft key to save the setting. There is a confirmation tone and the screen returns to the speed dial list.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to Directory, then press

the SELECT soft key.

3. Press

TCID or SDIR to scroll to Speed dial, then press

the SELECT soft key. The screen shows a list from 1:<empty> to 0:<empty>.

Review Add contact

Speed dial

SELECT

SPEED DIAL

1:<empty>

2:<empty>

DELETE REPLACE

Page 53

Directory

Speed dial

4. Press TCID or SDIR to choose your desired speed dial location (0-9), then press the REPLACE soft key. The screen shows the directory listed in chronological order.

5. Press wish to assign to the selected speed dial location.

6. Press ASSIGN to save the setting. There is a confirmation tone and the screen returns to the speed dial list.

TCID or SDIR to scroll to the phone number you

SPEED DIAL

1:<empty>

2:<empty>

DELETE REPLACE

Robert Brown

888-883-2445

ASSIGN

-OR-

1. Press and hold any dialing keys (0-9) when the telephone is not in use.

2. Press

TCID or SDIR to choose your desired speed dial location (0-9),

SPEED DIAL

1:Robert Brown

2:<empty>

DELETE REPLACE

then press the REPLACE soft key. The screen shows the directory listed in chronological order.

3. Press

TCID or SDIR to scroll to the phone number you wish to assign to

the selected speed dial location.

4. Press the ASSIGN soft key to save the setting. There is a confirmation tone and the screen returns to the speed dial list.

Page 54

Directory

Speed dial

Review the speed dial entries Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to DIRECTORY, then press

the SELECT soft key.

3. Press

TCID or SDIR to scroll to Speed dial, then press

the SELECT soft key.

4. Press

TCID or SDIR to browse.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to Directory, then press

the SELECT soft key.

3. Press

TCID or SDIR to scroll to Speed dial, then press

the SELECT soft key.

4. Press

TCID or SDIR to browse.

DIRECTORY Review Add contact

Speed dial

BACK

Review Add contact

Speed dial

SELECT

Dial a speed dial entry Using the handset:

1. When the handset is not in use, press and hold the dialing key (0-9) corresponding to the assigned location you wish to call.

-OR-

Follow the steps in Review the speed dial entries to select the desired

entry.

2. Press LINE 1/

FLASH, LINE 2/FLASH or /SPEAKER to call.

Using the telephone base:

1. When the telephone base is not in use, press and hold the dialing key (0-9) corresponding to the assigned location you wish to call.

-OR-

Follow the steps in Review the speed dial entries to select the desired

entry.

2. Press

/LINE 1 or /LINE 2 to call.

Page 55

Directory

Speed dial

Edit a speed dial entry Using the handset:

1. When the handset is not in use, press and hold the dialing key (0-9) corresponding to the assigned location you wish to edit.

2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER. Use the dialing keys (0-9) to edit the number.

•

Press Press

OFF/CANCEL to backspace and erase a digit.

TCID to move the cursor to the left or SDIR to

the right. Press and hold

•

REDIAL/PAUSE to insert a dialing pause

(a p appears).

3. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.

4. Use the dialing keys (see page 39) to edit the name.

•

Press Press

OFF/CANCEL to backspace and erase a character.

TCID to move the cursor to the left or SDIR to

the right.

Robert Brown

888-883-2445

EDIT

EDIT NUMBER

88-722-7702_

BACK NEXT

EDIT NAME

Linda Miller_

BACK SAVE

Linda Miller

888-722-7702

EDIT

5. Press the SAVE soft key to save. There is a confirmation tone and the screen shows the edited entry.

Using the telephone base:

1. When the telephone base is not in use, press and hold the dialing key (0-9) corresponding to the assigned location you wish to edit.

Robert Brown

888-883-2445

2. When the desired entry appears, press the EDIT soft key. The screen shows EDIT NUMBER.

3. Use the dialing keys (0-9) to edit the number.

•

Press CANCEL to backspace and erase a digit.

•

Press

TCID to move the cursor to the left or SDIR to

the right. Press the PAUSE soft key to insert a dialing pause

• (a p appears).

EDIT NUMBER

888-722-7702_

PAUSE NEXT

EDIT NAME

Linda Miller_

BACK SAVE

4. Press the NEXT soft key to move to the name. The screen shows EDIT NAME.

EDIT

Page 56

Directory

Speed dial

5. Use the dialing keys (see page 39) to edit the name.

Press CANCEL to backspace and erase a character.

•

Press

TCID to move the cursor to the left or SDIR to

the right.

6. Press the SAVE soft key to save. There is a confirmation tone and the screen shows the edited entry.

Reassign a speed dial entry

You can reassign a speed dial entry using a handset or the telephone base.

1. Search for the desired speed dial entry (see Review the speed dial entries on page 48).

2. When the desired entry appears, press the REPLACE soft key. The screen shows the directory listed in chronological order.

3. Press

TCID or SDIR on the handset or on the telephone

base to scroll to the desired entry, then press the ASSIGN soft key to confirm your selection. There is confirmation tone.

4. Press

OFF/CANCEL on the handset or CANCEL on the

telephone base to exit to the previous menu.

Linda Miller

888-722-7702

EDIT

SPEED DIAL

1:Linda Miller

2:<empty> 3:<empty>

DELETE

Robert Brown

888-883-2445

SPEED DIAL

1:Robert Brown

2:<empty> 3:<empty>

DELETE

REPLACE

ASSIGN

REPLACE

Delete a speed dial entry

You can delete a speed dial entry using a handset or the telephone base. Once a speed dial entry is deleted, it cannot be retrieved.

1. Search for the desired speed dial entry (see Review the speed dial entries on page 48).

2. When the desired entry appears, press the DELETE soft key to confirm. There is confirmation tone.

SPEED DIAL

1:Robert Brown

2:<empty> 3:<empty>

DELETE

REPLACE

Page 57

Caller ID

About caller ID

This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

It may be necessary to change your telephone service to use this feature. Contact your telephone service provider if:

•

You have both caller ID and call waiting, but as separate services (you may need to combine these services).

•

You have only caller ID service, or only call waiting service.

•

You don’t subscribe to caller ID or call waiting services.

There are fees for caller ID services. In addition, services may not be available in all areas.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment. The time and date, along with the call information, are from the telephone service provider.

Caller ID information may not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers. You can only view a maximum of 15 digits of every caller ID log entry. To view caller ID log entries with numbers between 16 and 24 digits, you must save the entry to the directory (see page 56).

NOTE: You can use this product with regular caller ID service, or you can use this product’s other features without subscribing to caller ID or combined caller ID with call waiting service.

Page 58

Caller ID

Caller ID history

How the caller ID history (call log) works

If you subscribe to caller ID service provided by your telephone service provider, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it is not saved in the call log.

The call log stores up to 50 entries. Each entry may have up to 24 digits

• for the phone number and 15 characters for the name.

You can review, redial, and copy an entry into the directory.

• Entries appear in reverse chronological order.

• When the call log is full, the oldest entry is deleted to make room for new

• incoming call information.

L1)X Missed and/or L2)X Missed displays when there are new call log

•

entries that have not been reviewed.

Call log empty shows when there are no records in the call log.

•

Only one handset or the telephone base can review the call log at a

• time. If a handset tries to enter the call log while another handset or the telephone base is already in it, its screen shows Not available at this time.

NOTE: If the phone number has more than 24 digits, it will not be saved or shown in the call log.

Missed (new) call indicator

When there are calls that have not been reviewed in the call log, the corresponding line message, L1)X Missed or L2)X Missed, shows on the handset and the telephone base.

Each time you review a new caller ID log entry (indicated by NEW on the screen), the number of missed calls decreases by one.

If you do not want to review the missed calls one by one, but still want to keep them in the caller ID history, you can press and hold

OFF/CANCEL on the handset for

Handset L1)X Missed L2)X Missed 12:45am 12/31

Robert Brown

888-883-2445

12:45am 12/31

DELETE SAVE

NEW

four seconds when the handset is idle, or press and hold CANCEL on the telephone base for four seconds when the telephone base is idle. You will hear a confirmation tone. All the entries in the caller ID history become old (reviewed already), and the missed calls message goes away.

Page 59

Caller ID

Caller ID operation

Memory match

If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, when Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

NOTE: The number shown in the call log is in the format sent by the telephone service provider. The telephone service provider usually delivers 10-digit phone numbers (area code plus phone number). If the last 7-digit of an incoming telephone number does not match a number in your directory, the name appears as it is delivered by the telephone service provider.

Page 60

Caller ID

Caller ID operation

Review the caller ID history

Review the caller ID history to find out who called, to return the call, or to copy the caller’s name and number into your directory. Call log empty displays on the screen if there are no records in the caller ID log.

Using the handset:

1. Press

2. Press

TCID when the handset is not in use. TCID or SDIR to browse.

-OR-

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to select CALL LOG, then press

the SELECT soft key.

3. Press the SELECT soft key again to select Review.

4. Press

TCID or SDIR to browse.

Using the telephone base:

1. Press

TCID when the telephone base is

not in use.

2. Press

TCID or SDIR to browse.

-OR-

1. Press the MENU soft key when the telephone base is not in use.

CALL LOG

Review

Del all calls

BACK SELECT

2. Press SELECT soft key.

TCID or SDIR to select Call log, then press the

Review

Del all calls

3. Press the SELECT soft key again to select Review.

4. Press

The name (if available), telephone number, date and time of all incoming calls are shown on

• the screen.

You hear a double beep when you have reached the beginning or end of the call log.

•

TCID or SDIR to browse.

NOTES:

SELECT

Page 61

Caller ID

Caller ID operation

View dialing options

Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.

While reviewing the call log, press # (pound key) repeatedly to show different dialing options for local and long distance

800-595-9511

1-800-595-9511

595-9511

1-595-9511

Press #

numbers before dialing or saving the telephone number in the directory.

Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the directory.

1-800-595-9511

595-9511

1-595-9511

Press 1

800-595-9511

When the number is shown in the correct format for dialing, press LINE 1/ handset; or

/LINE 1 or /LINE 2 on the telephone base to call the number.

FLASH, LINE 2/FLASH or /SPEAKER on the

Dial a call log entry Using the handset:

1. Search for the desired entry in the call log (see Review the caller ID history on page 54).

2. When the desired entry appears and is in the correct format for dialing, press LINE 1/

FLASH, LINE 2/FLASH or /SPEAKER to dial the entry.

Using the telephone base:

1. Search for the desired entry in the call log (see Review the caller ID history on page 54).

2. When the desired entry appears and is in the correct format for dialing, press

/LINE 1 or /LINE 2 to dial the entry.

Page 62

Caller ID

Caller ID operation

Save a call log entry to the directory Using the handset:

1. Select a desired entry in the call log (see Review the caller ID history on page 54).

2. When the desired entry appears, press the SAVE soft key. The screen shows EDIT NUMBER.

3. Use the dialing keys (0-9) to edit the number.

•

Press Press

OFF/CANCEL to backspace and erase a digit.

TCID to move the cursor to the left or SDIR to

the right. Press and hold

•

REDIAL/PAUSE to insert a dialing pause

(a p appears).

4. Press the NEXT soft key to move to the name. The screen displays EDIT NAME.

5. Use the dialing keys (see page 39) to edit the name.

•

Press

OFF/CANCEL to backspace and erase a

character.

•

Press

TCID to move the cursor to the left or SDIR to

the right.

Christine Smith

888-883-2445

12:45am 12/31

DELETE SAVE

EDIT NUMBER

888-883-2445

BACK NEXT

EDIT NAME

Christine Smith

BACK SAVE

Christine Smith

888-883-2445

DELETE

EDIT

6. Press the SAVE soft key. There is a confirmation tone and the screen shows the saved entry.

Using the telephone base:

1. Select a desired entry in the call log (see Review the caller ID history on page 54).

2. When the desired entry appears, press the SAVE soft key. The screen shows EDIT NUMBER.

3. Use the dialing keys (0-9) to edit the number.

•

Press CANCEL to backspace and erase a digit.

•

Press

TCID to move the cursor to the left or SDIR to

the right.

•

Press the PAUSE soft key to insert a dialing pause (a p appears).

Christine Smith

888-883-2445

12:45am 12/31

DELETE SAVE

EDIT NUMBER

888-883-2445

PAUSE NEXT

EDIT NAME

Christine Smith_

BACK SAVE

4. Press the NEXT soft key to move to the name. The screen displays EDIT NAME.

5. Use the dialing keys (see page 39) to edit the name.

•

Press CANCEL to backspace and erase a character.

•

Press

TCID to move the cursor to the left or SDIR to the right.

Page 63

Caller ID

Caller ID operation

6. Press the SAVE soft key. There is a confirmation tone and the screen shows the saved entry.

NOTES:

If you try to save a call log entry to the directory that is already saved in the directory, the

• telephone base or handset shows Already saved.

If you try to save a call log entry without caller ID information, the telephone base or handset

• shows Unable to save.

Christine Smith

888-883-2445

DELETE

EDIT

Delete from the call log To delete a single entry:

1. Select the desired entry in the call log using a handset or the telephone base (see Review the caller ID history on page 54).

2. When the desired entry appears, press the DELETE soft key on the handset or the telephone base to confirm. There is a confirmation tone.

To delete all entries:

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press

TCID or SDIR to scroll to CALL LOG, then press the

SELECT soft key.

3. Press

TCID or SDIR to scroll to Del all calls, then press

the SELECT soft key. The screen shows Delete all calls?.

4. Press the YES soft key to confirm. There is a confirmation tone. You can also press the NO soft key to exit to the previous menu.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press

TCID or SDIR to scroll to Call log and then press

the SELECT soft key.

3. Press

TCID or SDIR to scroll to Del all calls, then press

the SELECT soft key. The screen shows Delete all calls?.

CALL LOG Review

Del all calls

BACK

Delete all

YES NO

SELECT

calls?

Review

Del all calls

SELECT

Delete all

calls?

4. Press the YES soft key to confirm. There is a confirmation tone. You can also press the NO soft key to exit to the previous menu.

YES NO

Page 64

Caller ID

Reasons for missing caller information

There are occasions when other information or no information shows for various reasons:

On-screen message Reason

Private number

Private name

Private caller

Unknown number

Unknown name

Unknown caller

Long distance

OR L (before the caller’s number)

The caller prefers not to show the phone number.

The caller prefers not to show the name.

The caller prefers not to show the phone number and name.

Your telephone service provider cannot determine the caller’s number.

Your telephone service provider cannot determine the caller’s name.

Your telephone service provider cannot determine the caller’s name and telephone number.

Calls from other countries may also generate this message.

It is a long distance call.

Page 65

Answering system

Answering system settings

Use the answering system menu of a system handset or the telephone base to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, or remote access code.

Announcement

Your outgoing announcement plays when calls are answered by the answering system. The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You may use this preset announcement, or replace it with your own.

To play your current outgoing announcement:

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to selectto select Answering sys.

3. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2,

then press the SELECT soft key. The corresponding icon,

4. Press

2, flashes on the screen.

TCID or SDIR to scroll to Ans sys setup and then

press the SELECT soft key.

5. Press

TCID or SDIR to scroll to Announcement and

Call screening

Announcement

# of rings

ANNOUNCEMENT

2-Play 3-Delete

7-Record

Announcement

playback

then press the SELECT soft key.

6. The telephone base announces, “To play, press 2. To

DELETE STOP

record, press 7.” Press 2 to play and the screen shows Announcement playback, or press CANCEL to exit to the previous menu.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR to scroll to Ans sys setup, then press

flashes on the screen, respectively.

the SELECT soft key.

ANS SYS SETUP Call screening

Announcement

# of rings

BACK

ANNOUNCEMENT

2-Play 3-Delete

7-Record

SELECT

5. Press

TCID or SDIR to scroll to Announcement, then

press the SELECT soft key.

6. The handset announces, “To play, press 2. To record, press

7.” Press 2 to play and the screen shows Announcement playback, or press the BACK soft key to exit to the

previous menu.

BACK

Announcement

playback

DELETE

STOP

Page 66

Answering system

Answering system settings

To record a new outgoing announcement:

Using the telephone base:

1. Press

2. Press

•/REC while the telephone base is not in use.

TCID or SDIR to choose Announcement, then

press the SELECT soft key.

3. Press then press the SELECT soft key. The corresponding icon,

4. The telephone base announces, “Record after the tone.

TCID or SDIR to choose Mailbox 1 or Mailbox 2,

2, flashes on the screen.

Memo

Announcement

RECORD

Press 5 when you are done.” After the tone, speak towards the telephone base. Press 5 or the STOP soft key when finished recording.

5. The answering system automatically plays back the newly recorded announcement. Press 5 to stop the playback at any time.

-OR-

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select to select Answering sys.

3. Press SELECT soft key. The corresponding icon,

TCID or SDIR

to choose Mailbox 1 or Mailbox 2,

2, flashes on the

then press the

screen.

SELECT

4. Press

TCID or SDIR to scroll to Ans sys setup, then press the SELECT soft

key.

5. Press

TCID or SDIR to scroll to Announcement, then

press the SELECT soft key.

6. The telephone base announces, “To play, press 2. To record, press 7.” Press 7 to record and the screen shows Recording announcement..., or press CANCEL to exit to the previous menu.

7. The telephone base announces,

Press 5 when you are done.”

“Record after the tone.

After the tone, speak towards the telephone base. Press 5 or the STOP soft key when finished recording.

8. The answering system automatically plays back the newly recorded announcement. Press 5 to stop the playback at any time; 2 to replay the recorded announcement; or 7 to record again, if desired.

Call screening

Announcement

# of rings

SELECT

ANNOUNCEMENT

2-Play 3-Delete

7-Record

Recording

announcement...

STOP

Announcement

playback

NOTES:

Your announcement can be up to 90 seconds in length.

• Announcements shorter than two seconds are not recorded.

•

Page 67

Answering system

Answering system settings

Using the handset:

1. Press the MENU soft key menu when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

, flashes on the screen.

TCID or SDIR to scroll to Ans sys setup, then press

the SELECT soft key.

5. Press

TCID or SDIR to scroll to Announcement, then

press the SELECT soft key.

6. The handset announces, “To play, press 2. To record,

press 7.” Press 7 to record and the screen shows Recording announcement..., or press the BACK soft key

to exit to the previous menu.

7. The handset announces, “

when you are done.”

After the tone, speak towards the

Record after the tone. Press 5

handset.

8. Press 5 or the STOP soft key when finished recording.

9. The answering system automatically plays back the newly recorded announcement. Press 5 to stop the playback at any time; 2 to replay the recorded announcement; or 7 to record again, if desired.

ANS SYS SETUP Call screening

Announcement

# of rings

BACK

ANNOUNCEMENT

2-Play 3-Delete

BACK

announcement...

Announcement

BACK

SELECT

7-Record

Recording

STOP

playback

NOTES:

Your announcement can be up to 90 seconds in length.

• Announcements shorter than two seconds are not recorded.

•

Page 68

Answering system

Answering system settings

To delete your announcement

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select to select Answering sys.

3. Press SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

2, flashes on the screen.

TCID or SDIR to scroll to Ans sys setup, then press the SELECT

soft key.

5. Press

TCID or SDIR to scroll to Announcement, then press the SELECT

soft key.

6. The telephone base announces, “To play, press 2. To record, press 7.” Press 3 to delete your own recorded announcement. The telephone base announces,

“Announcement deleted.”

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press SELECT soft key. The corresponding icon,

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

, flashes on the screen.

ANNOUNCEMENT

2-Play 3-Delete

7-Record

4. Press

TCID or SDIR to scroll to Ans sys setup, then press the SELECT

soft key.

5. Press

TCID or SDIR to scroll to Announcement, then press the SELECT

soft key.

6. The handset announces, “To play, press 2. To record, press

7.” Press 3 to delete your own recorded announcement. The handset announces, “Announcement deleted.”

7. Press the BACK soft key to exit to the previous menu.

NOTE: When your announcement is deleted, calls are answered with the preset announcement.

ANNOUNCEMENT

2-Play 3-Delete

7-Record

BACK

Page 69

Answering system

Answering system settings

Answer ON/OFF

You must turn on the answering system for answering and recording messages.

To turn the answering system on or off:

Using the telephone base:

•

Press

/ANSWER ON 1 and/or /ANSWER ON 2 to turn on the corresponding answering system. The telephone base announces and shows, “Calls will be answered.” The

/ANSWER ON 1 light and/or /ANSWER ON 2 light will

be on, respectively.

•

Press

/ANSWER ON 1 and/or /ANSWER ON 2 to turn off the corresponding answering system. The telephone base announces and shows, “Calls will not be answered.” The

/ANSWER ON 1 light and/or

/ANSWER ON 2 light will be off, respectively.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2,

then press the SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR to scoll to Ans sys setup, then press

, flashes on the screen.

the SELECT soft key.

5. Press the SELECT soft key again to select Answer ON/OFF.

6. Press

TCID or SDIR to select On or Off, then press

the SET soft key to confirm your setting. There is a confirmation tone. You can also press the BACK soft key

ANSWERING SYS Delete all old Record memo

Ans sys setup

BACK

ANS SYS SETUP

Answer ON/OFF

Call screening Announcement

BACK

ANSWER ON/OFF

3On

Off

BACK

to exit to the previous menu without making any changes.

AnS ON

when the answering system of line 1 or line

AnS1

when the answering

AnS1

7. The screen displays

2 is turned on, respectively. The screen displays systems of both lines 1 and 2 are turned on.

SELECT

SET

Page 70

Answering system

Answering system settings

Call screening

The call screening feature lets you listen at the telephone base to a caller leaving a message. You can turn this feature on or off with either your handset or telephone base. Unless you change it, the call screening feature is preset to on.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select Answering sys.

3. Press Mailbox 2, corresponding icon,

4. Press

TCID or SDIR

to choose Mailbox 1 or

then press the SELECT soft key. The

TCID or SDIR to scroll to Ans sys setup, then

2, flashes on the screen.

press the SELECT soft key.

5. Press the SELECT soft key again to select Call screening.

6. Press

TCID or SDIR to select On or Off, then press

the SET soft key to confirm your setting. There is a confirmation tone. You can also press CANCEL to exit to the previous menu without making any changes.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press SELECT soft key. The corresponding icon

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

, flashes on the

screen.

4. Press

TCID or SDIR to scroll to Ans sys setup, then press

the SELECT soft key.

5. Press

TCID or SDIR to scroll to Call screening, then

press the SELECT soft key.

6. Press

TCID or SDIR to select On or Off, then press

the SET soft key to confirm your setting. There is a confirmation tone. You can also press the BACK soft key to exit to the previous menu without making any changes.

Delete all old Record memo

Ans sys setup

SELECT

Call screening

Announcement # of rings

SELECT

CALL SCREENING

3On

Off

SET

ANS SYS SETUP Answer ON/OFF

Call screening

Announcement

BACK

CALL SCREENING

3On

Off

BACK

SELECT

SET

Page 71

Answering system

Answering system settings

Number of rings

You can set the answering system to answer an incoming call after two, four or six rings; or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, and after four rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from out of your local area.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select to select Answering sys.

3. Press SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR

to choose Mailbox 1 or Mailbox 2,

TCID or SDIR to scroll to Ans sys setup, then

then press the

2, flashes on the screen.

press the SELECT soft key.

5. Press

TCID or SDIR to scroll to # of rings, then press

the SELECT soft key.

6. Press

TCID or SDIR to choose 2, 4, 6, or Toll saver,

then press the SET soft key to confirm your setting. There is a confirmation tone. You can also press CANCEL to exit to the previous menu without making any changes.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press SELECT soft key. The corresponding icon,

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

, flashes on the

screen.

4. Press

TCID or SDIR to scroll to Ans sys setup, then press

the SELECT soft key.

5. Press

TCID or SDIR to scroll to # of rings, then press the

SELECT soft key.

6. Press

TCID or SDIR to choose 2, 4, 6, or Toll saver, then

press the SET soft key to confirm your setting. There is a confirmation tone. You can also press the BACK soft key to exit to the previous menu without making any changes.

Announcement

# of rings

Remote code

SELECT

# OF RINGS

SELECT

ANS SYS SETUP Announcement

# of rings

Remote code

BACK

# OF RINGS

BACK

SELECT

SET

Page 72

Answering system

Answering system settings

Remote access code

A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code to any number from 00 to 99.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select to select Answering sys.

3. Press SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR

to choose Mailbox 1 or Mailbox 2,

TCID or SDIR to scroll to Ans sys setup, then

then press the

2, flashes on the screen.

press the SELECT soft key.

5. Press

TCID or SDIR to scroll toto scroll to Remote code, then

press the SELECT soft key.

6. Use the dialing keys

(0-9)

to enter a two-digit code.

Press CANCEL to delete a digit.

ress

7. Then, p

the SET soft key to confirm your setting.

There is a confirmation tone.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press SELECT soft key. The corresponding icon,

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

, flashes on the screen.

# of rings

Remote code

Msg alert tone

SELECT

REMOTE CODE

SET

4. Press the SELECT soft key.

5. Press the SELECT soft key.

6. Use the dialing keys to enter a two-digit code.

7. Then, press

TCID or SDIR to scroll to Ans sys setup, then press

TCID or SDIR to scroll to Remote code, then press

Press

OFF/CANCEL to delete a digit.

the SET soft key to confirm your setting.

ANS SYS SETUP # of rings

Remote code

Msg alert tone

BACK

REMOTE CODE

There is a confirmation tone. You can also press the BACK soft key to exit to the previous menu without

BACK

making any changes.

NOTE: If you change the remote access code setting on either Mailbox 1 or Mailbox 2, it applies to both mailboxes in your answering system.

SELECT

SET

Page 73

Answering system

Answering system settings

Message alert tone

When the answering system is turned on, the telephone base beeps every 10 seconds to alert you of new messages. The alert stops when all new messages have been reviewed.

Using the telephone base:

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select to select Answering sys.

3. Press SELECT soft key. The corresponding icon,. The corresponding icon,

TCID or SDIR

to choose Mailbox 1 or Mailbox 2,

2, flashes on the

then press the

screen.

4. Press

TCID or SDIR to scroll to Ans sys setup, then

press the SELECT soft key..

5. Press

TCID or SDIR to scroll to Msg alert tone, then

press the SELECT soft key..

6. Press

TCID or SDIR to choose On or Off, then

press the SET soft key to confirm your setting. There is a confirmation tone. You can also press CANCEL to exit to the previous menu without making any changes.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press SELECT soft key. The corresponding icon,

4. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

, flashes on the screen.

TCID or SDIR to scroll to Ans sys setup, then

press the SELECT soft key.

5. Press

TCID or SDIR to scroll to Msg alert tone, then

press the SELECT soft key.

6. Press

TCID or SDIR to choose On or Off,

then press the SET soft key to confirm your setting. There is a confirmation tone. You can also press the BACK soft key to exit to the previous menu without making any changes.

# of rings Remote code

Msg alert tone

SELECT

MSG ALERT TONE

3On

Off

SET

ANS SYS SETUP # of rings Remote code

Msg alert tone

BACK

MSG ALERT TONE

3On

Off

BACK

SELECT

SET

Page 74

Answering system

About the answering system

Answering system and voicemail indicators

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

•

If the

icon and a line number appear on the handset and telephone base, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, dial an access number provided by your telephone service provider, followed by a security code or PIN.

•

If the

/MAIL BOX 1 or /MAIL BOX 2 button on the telephone base flashes, your digital answering system has new messages for you. To listen to the messages, press the flashing mailbox button.

Some telephone service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than the answering system, turn off the answering system. To use the answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering system and voicemail together

You can also use the telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers, as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings; in this case, allow six seconds per ring when determining the appropriate setting.

Page 75

Answering system

About the answering system

Message capacity

The answering system of line 1 and line 2 can each record and store up to 99 messages. Each message can be up to four minutes in length. The total storage capacity of each telephone line for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.

New message indicator

When there are new messages on the answering system of

line 1, L1)X New Msgs and 1

on the telephone base. /MAIL BOX 1 flashes on

display on the handset and

the telephone base.

When there are new messages on the answering system of line 2, L2)X New Msgs and telephone base.

/MAIL BOX 2 flashes on the telephone

display on the handset and

base.

L1) X New Msgs L2) X New Msgs

12:45pm 12/31

BACK

1 2

L1) X New Msgs L2) X New Msgs 12:45pm 12/31

BACK SELECT

1 2

SAVE

When there are new messages on the answering system of both line 1 and line 2, L1)X New Msgs, L2)X New Msgs and

2 on the telephone base. /MAIL BOX 1 and /MAIL BOX 2 flash on

display on the handset and

the telephone base.

Voice prompts

The system provides voice prompts to guide you through the setup procedures at the telephone base, message playback, remote access and recording outgoing announcements.

Call screening To screen a call at the telephone base:

If the answering system and call screening are on (see Call screening on page 64), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system.

Options while a message is being recorded:

Press T/VOLUME/S on the telephone base to adjust the call screening

• volume.

•

Press the STOP soft key, CANCEL,

/MAIL BOX 1 or /MAIL BOX 2 to

stop the recording.

•

Press

/LINE 1 or /LINE 2 to answer the call.

Page 76

Answering system

About the answering system

Call intercept

If you want to talk to the caller who is leaving a message on line 1, press

LINE 1/

If you want to talk to the caller who is leaving a message on line 2, press

LINE 2/

Base ringer

Press T/VOLUME/S on the telephone base to adjust the ringer volume of both line 1 and line 2 when the telephone is not in use.

You hear a sample of the ringer while adjusting the volume. The telephone base shows Ringer muted when you turn the ringer off.

Temporarily turning off the message alert tone

FLASH on the handset or press /LINE 1 on the telephone base.

FLASH on the handset or press /LINE 2 on the telephone base.

If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key temporarily silences the message alert tone.

Page 77

Answering system

Message playback

If you have new messages, the telephone plays only the new messages (oldest first). If there are no new messages, the telephone plays back all messages (oldest first).

When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, the telephone announces, “End of messages.”

To listen to messages at the telephone base:

1. Press

/MAIL BOX 1 for line 1 or /MAIL BOX 2 for

line 2 to listen to messages.

Options during playback:

•

Press Press Press

/VOLUME/ to adjust the speaker volume. /SKIP to skip to the next message. /REPEAT to repeat the message currently playing. Press

/REPEAT twice to listen to the previous message.

Press X/DELETE to delete the current message. The system advances to

• the next message.

•

Press

/MAIL BOX 1 for line 1 or /MAIL BOX 2 for line 2 to stop

listening to messages. Press CANCEL to exit to the previous menu.

•

To listen to messages on the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press

TCID or SDIR

to choose Mailbox 1 or Mailbox 2. Press the SELECT

soft key.

4. Press TCID or SDIR to scroll to Play messages, then press the SELECT soft key.

Options during playback:

•

Press Press 6 to skip to the next message.

• Press 4 to repeat the message currently playing. Press 4 twice to listen

•

/VOLUME/ to adjust the speaker volume.

to the previous message.

•

Press 3 to delete the current message. The system advances to the next message.

Page 78

Answering system

Message playback

Press 5 to stop.

• Press the BACK soft key to exit to the previous menu.

•

NOTE: When the memory of the answering system is full on line 1 or line 2, the corresponding line message, L1)Ans Sys Full or L2)Ans Sys Full, displays on both the handset and the telephone base. Delete some messages to make room for new messages.

Delete all messages

You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.

Using the telephone base:

1. Press

X/DELETE

when the telephone base is not in use.

2. Press TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the SELECT soft key.

3. The telephone base shows Delete all old messages?. Press the YES soft key to confirm or press the NO soft key to return to the previous menu.

-OR-

1. Press the MENU soft key when the telephone base is not in use.

Press the

SELECT soft key to select Answering sys.

2. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

SELECT soft key.

3. Press the SELECT soft key again to select Delete all old.

4. The telephone base shows Delete all old messages?. Press the YES soft key to confirm or press the NO soft key to return to the previous menu.

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the

SELECT soft key.

4. Press

TCID or SDIR to scroll to Delete all old, then press the SELECT

soft key.

5. The handset shows Delete all old messages?. Press the YES soft key to confirm or press the NO soft key to return to the previous menu.

Page 79

Answering system

Recording and playing memos

Record a memo

Memos are your own recorded messages used as reminders for yourself or others who use the same answering system. You can record your own memos using the handset or telephone base. Playback and delete them the same way as incoming messages.

Using the telephone base:

1. Press •/REC while the telephone base is not in use.

2. Press the SELECT soft key to select Memo.

3. Press

TCID or SDIR to choose Mailbox 1 or Mailbox 2,

then press the SELECT soft key.

4. The telephone base announces, “Record after the

RECORD

Memo

Announcement

SELECT

tone. Press 5 when you are done.” The telephone base

displays Recording memo.... After the tone, speak towards the telephone

base. Press 5 or the STOP soft key when finished recording. The telephone base announces, “Recorded.”

-OR-

1. Press the MENU soft key when the telephone base is not in use.

2. Press the SELECT soft key to select Answering sys.

3. Press TCID or SDIR to choose Mailbox 1 or Mailbox 2, then press the SELECT soft key.

4. Press press the SELECT soft key.

5. The telephone base announces, “Record after the tone. Press 5 when you are done.” The telephone base

displays Recording memo.... After the tone, speak

towards the telephone base. Press 5 or the STOP

TCID or SDIR to scroll to Record memo, then

Delete all old

Record memo

Ans sys setup

SELECT

Recording

memo...

soft key when finished recording. The telephone base announces, “Recorded.”

STOP

Page 80

Answering system

Recording and playing memos

Using the handset:

1. Press the MENU soft key when the handset is not in use.

2. Press the SELECT soft key to select ANSWERING SYS.

3. Press

TCID or SDIR

to choose Mailbox 1 or Mailbox 2. Press the SELECT

soft key.

4. Press TCID or SDIR to scroll to Record memo. Press the SELECT soft key.

5. The handset announces, “Record after the tone. Press 5 when you are done.” The handset screen displays

Recording memo.... After the tone, speak towards the

handset.

6. Press 5 or the STOP soft key when finished recording. The handset announces, “Recorded.”

NOTES:

“Memory is full” is announced if you record a memo when the memory is full.

• Each memo can be up to four minutes in length.

• Memos shorter than one second are not recorded.

•

Play back a memo

ANSWERING SYS Play messages Delete all old

Record memo

BACK

SELECT

Recording

memo...

STOP

Play memos the same way as messages. See Message playback on page 71.

Page 81

Answering system

Remote access

You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone.

1. Dial your telephone number from any touch-tone telephone.

2. When the system plays your announcement, enter the two-digit security code (19 is the default code. See page 66 to change it).

3. Once the new messages have played, you can also enter one of the following remote commands.

Command Function

Play all messages.

Play only new messages.

Delete the current message (during playback).

Delete all old messages.

Repeat the current message (during playback).

Skip to the previous message (during playback).

Stop.

Hear a list of remote commands.

Skip to the next message (during playback).

Record a new announcement.

End the call.

Turn the answering system on or off.

4. Hang up or press 8 to end the call.

NOTES:

•

If you do not press any key after you enter the remote access code, all new messages play. If there are no new messages, all old messages play.

Once the new messages have played, the telephone announces the help menu options. If you

• do not press any key within 20 seconds, the remote access call automatically disconnects.

When the answering system is turned off, the telephone answers after 10 rings, and

• announces, “Please enter your remote access code.”

•

When the memory is full, the answering system answers incoming calls after 10 rings and announces, “Memory is full. Enter the remote access code.”

Page 82

Appendix

Adding and registering handsets

The handset provided with your telephone system is already registered as HANDSET. Additional handsets registered to the telephone system are assigned in sequential order. If you register another new handset to your telephone system, the new registered handset is assigned HANDSET 2. Then, your first handset is renamed as HANDSET 1. This telephone system accommodates up to 12 handsets.

You can add new handsets (TL88002, purchased separately) to your telephone system, but each handset must be registered with the telephone base before use. When first purchased, each expansion handset shows

Press [HOLD] on base for 4 sec, then press [#] on handset

to charge the handset before registering to the telephone base. For more details on battery charging, see the table on page 8.

. You may need

1. Before you begin registration, make sure the handset displays Press [HOLD] on base for 4 sec, then press [#] on handset.

2. Place the unregistered handset in the telephone base.

3. Press and hold HOLD on the telephone base for about four seconds until

the telephone base displays Registering handset.... Then, release the

HOLD button. While the handset is still in the telephone base, press # (pound key) on the handset. The handset shows Registering... Please wait and it takes up to 60 seconds to complete the registration. The handset and the telephone base show HANDSET X Registered (X represents the handset number assigned) and you hear a beep when the registration completes.

HOLD

NOTES:

•

If the registration fails, the handset shows Registration failed. To reset the handset, unplug the power from the telephone base and the battery from the handset for a few seconds, then plug them back in. Try the registration process again.

You cannot register a handset if any other system handset is in use.

•

Page 83

Appendix

Deregistering handsets

You may need to deregister your handsets if:

You have 12 registered handsets and need to replace a handset.

•

-OR-

•

You wish to change the designated handset number of your registered handsets.

You must first deregister ALL handsets, and then register each handset you wish to use again, one at a time.

Please read carefully through all the instructions on this page before beginning the deregistration process.

Deregister all handsets from the telephone base

1. Remove any handset from the telephone base. Press and hold HOLD on the telephone base for about 10 seconds until the telephone base displays Deregister all handsets?. Release the HOLD button.

2. Press the YES soft key. There is a confirmation tone.

3. The deregistration process takes about 10 seconds to complete. All handsets show Press [HOLD] on base for 4 sec, then press [#] on handset when the deregistration completes.

If deregistration fails, you may need to reset the telephone and try again.

To reset:

1. Pick up the registered handset and then press LINE 1/ LINE 2/

2. Press

FLASH.

OFF/CANCEL and then place the handset back in the telephone base.

FLASH or

-OR-

Unplug the power adapter from the telephone base, then plug it back in.

NOTES:

You cannot deregister a handset if any system handset or telephone base is in use.

• Even if the battery is depleted, you can still deregister the handsets by following the steps

• mentioned above. After the handset is charged for at least 10 minutes, the screen shows Press [HOLD] on base for 4 sec, then press [#] on handset.

Page 84

Appendix

Handset and telephone base indicators

Handset screen icons

Handset battery is charging (animated displayed). Becomes solid when the battery is fully charged.

Flashes when the battery is low and needs charging.

nS1

Line 1 is in use.

Line 2 is in use.

Handset ringer of line 1 is turned off.

Handset ringer of line 2 is turned off.

1 2

Handset ringers of line 1 and line 2 are turned off.

New voicemail received on line 1 from the telephone service provider.

1 2

New voicemail received on line 2 from the telephone service provider.

New voicemail received on lines 1 and 2 from the telephone service provider.

New answering system message(s) on line 1.

New answering system message(s) on line 2.

New answering system messages on lines 1 and 2.

Answering system of line 1 is turned on.

nS1

A ON

NEW

MUTE

Answering system of line 2 is turned on.

Answering systems of line 1 and line 2 are turned on.

Speakerphone is in use.

A wired headset is being used.

New missed call(s) in call log.

Microphone is muted.

Page 85

Appendix

Handset and telephone base indicators

Telephone base screen icons

112

1 2

Line 1 is in use.

Line 2 is in use.

Base ringer of line 1 is turned off.

Base ringer of line 2 is turned off.

Base ringers of lines 1 and 2 are turned off.

New voicemail received on line 1 from the telephone service provider.

New voicemail received on line 2 from the telephone service provider.

New voicemail received on lines 1 and 2 from the telephone service provider.

New answering system message(s) on line 1.

New answering system message(s) on line 2.

1 2

NEW

MUTE

New answering system messages on lines 1 and 2.

New missed call(s) in call log.

Microphone is muted.

Page 86

Appendix

Alert tones and lights

Handset alert tones

One short beep Tone of each key press, if key tone is turned on.

One long beep Indication to begin recording a message, memo or announcement.

Two short beeps

Confirmation tone (three rising tones)

Four beeps The other party has ended your intercom call.

Four short beeps Low battery warning.

You are pressing T volume is already at its highest or lowest setting.

-OR-

Call waiting tone.

-OR-

Error tone.

-OR-

Registration failure tone.

The system has completed the command successfully.

-OR-

The handset has gone out of range from the base during a call.

CID or SDIR on a cordless handset when the

Telephone base alert tones

One short beep Tone of each key press, if key tone is turned on.

One long beep Indication to begin recording a message, memo or announcement.

Two short beeps

Confirmation tone (three rising tones)

Four beeps The other party has ended your intercom call.

You are pressing T/VOLUME/S on the telephone base when the volume is already at its highest or lowest setting.

-OR-

Call waiting tone.

-OR-

Error tone.

-OR-

Registration slots are full.

The system has completed the command successfully.

Page 87

Appendix

Alert tones and lights

Handset lights

Lighted display

CHARGE

On when the handset is charging in the telephone base or charger.

Lighted key pad

/SPEAKER

On when the speakerphone is on.

Telephone base lights

Large tilt lighted display

/LINE 1 and /LINE 2

•

On when the speakerphone of the corresponding line is on.

•

Flashes quickly when there is an incoming call on the corresponding line.

/ANSWER ON 1 and /ANSWER ON 2

On when the answering

•

system of the corresponding line is on.

Flashes slowly when a call

• on the corresponding line is on hold.

/MAIL BOX 1 and /MAIL BOX 2

On when a message of the

• corresponding line is playing.

Flashes when there are new

• messages in the mail box of the corresponding line.

Page 88

Appendix

Screen display messages

Screen messages

Already saved

Base is calling

Call log empty

Calling base

Calling handset

(for model with one handset)

Calling handset X

(for model with two or more handsets)

Directory empty

Directory is full

Ended

Handset is calling

(for model with one handset)

Handset X is calling

(for model with two or more handsets)

The telephone number entered is already stored in the directory.

Telephone base is calling.

There are no call log entries.

A system handset is calling the telephone base.

Another system handset or the telephone base is calling a system handset.

There are no directory entries.

The directory is full.

You have just ended a call.

The telephone base is called by a system handset.

Other handset is calling

(for model with two handsets)

Handset X is calling

(for model with three or more handsets)

Intercom

Intercom ended

L1)X Missed

L2)X Missed

L1)Ans Sys Full

L2)Ans Sys Full

L1)IN USE

L2)IN USE

L1)X New Msg(s)

A system handset is called by another system handset.

A system handset or the telephone base is on an intercom call.

You have just ended an intercom call.

There are calls that have not been reviewed in your call log on line 1.

There are calls that have not been reviewed in your call log on line 2.

Answering system of line 1 is full.

Answering system of line 2 is full.

Line 1 is in use.

Line 2 is in use.

There are new voicemail messages from your telephone service provider on line 1.

L2)X New Msg(s)

L1)NO LINE

L2)NO LINE

There are new voicemail messages from your telephone service provider on line 2.

There is no telephone line connected on line 1.

There is no telephone line connected on line 2.

Page 89

Appendix

Screen display messages

L1)ON HOLD

L2)ON HOLD

Line 1 Incoming call

Line 2 Incoming call

Microphone ON

Microphone off

No signal, call ended

Not available at this time

Out of range OR no power at base

Paging all handsets

Line 1 is on hold.

Line 2 is on hold.

There is an incoming call on line 1.

There is an incoming call on line 2.

MUTE is turned off and the person on the other end can hear you.

You have turned off the handset microphone. The other party cannot hear you but you can hear the other party.

Communication between the system handset and telephone base is lost during a call.

One system handset or the telephone base is already viewing the call log or directory and another handset/telephone base attempts to review it.

The system handset cannot communicate with the telephone base. Check the telephone base power connection or move closer.

The telephone base is paging handset(s).

**Paging**

Place handset in charger

Ringer muted

Saved

Unable to call try again

Unable to save

The system handset is paged.

The battery is very low. Place the system handset in the telephone base for recharging.

The ringer is muted temporarily during an incoming call.

Your selection has been saved.

You try to make an intercom call but the system handset/telephone base you are calling is in the directory, in the call log, on an outside call, or the system handset is out of range.

You try to save a caller ID entry with no name or number.

Page 90

Appendix

Troubleshooting

If you have difficulty with your phone, please try the following suggestions. For Customer Service, visit our website at www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

My telephone doesn’t work at all.

Make sure the power cord is securely plugged in.

• Make sure you plug the battery connector securely into the cordless handset.

• Make sure you plug the telephone line cord securely and firmly into the

• telephone base and the telephone wall jack.

Charge the battery in the cordless handset for at least 16 hours. For

• optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

If the battery is depleted, it may take approximately 30 minutes to charge

• the handset before it shows Low battery. See page 8 for details.

Reset the telephone base. Unplug the electrical power. Wait for

• approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

You may need to purchase a new battery. Please refer to

•

Battery installation and charging in this user’s manual on pages 8-9.

The display shows L1>NO LINE or L2>NO LINE. I cannot get a dial tone.

Try all the suggestions mentioned above.

• If the previous suggestions do not work, disconnect the telephone line

• cord from your telephone and connect the telephone line cord to another telephone.

If there is no dial tone on that other telephone either, your telephone

• line cord may be defective. Install a new telephone line cord.

•

If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your TL88102/TL88202 telephone, or contact your telephone service provider (charges may apply).

I cannot dial out.

•

Try all the suggestions mentioned above.

•

Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•

Eliminate any background noise. Noise from a television, radio or other appliances may cause the phone to not dial out properly. If you cannot eliminate the background noise, first try muting the cordless handset before dialing, or dialing from another room with less background noise.

Page 91

Appendix

Troubleshooting

If other phones in your home are having the same problem, contact your

• telephone service provider (charges may apply).

My cordless handset isn’t performing normally.

Make sure you plug the power cord securely into the telephone base. Plug the

• power adapter into a different working electrical outlet without a wall switch.

Move the cordless handset closer to the telephone base. You may have

• moved out of range.

Reset the telephone base. Unplug the electrical power. Wait for 15

• seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products such as HAM radios and other DECT phones, can

• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Out of range OR no power at base appears on my cordless handset.

Ensure you plug the telephone base in properly and the power is on.

• Place the cordless handset in the telephone base for one minute to allow

• the cordless handset and base to synchronize.

Move the cordless handset closer to the telephone base. You may have

• moved out of range.

Reset the telephone base. Unplug the electrical power. Wait for 15

• seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.

Other electronic products such as HAM radios and other DECT phones, can

• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

The batteries do not hold a charge.

If the cordless handset is in the telephone base or charger and the charge

• light is not on, refer to The charge light is off (page 88).

Charge the battery in the cordless handset for at least 16 hours. For

• optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

If the battery is depleted, it may take approximately 30 minutes to charge

• the handset before it shows Low battery. Refer to the table on page 8 for details.

You may need to purchase a new battery. Please refer to

• Battery installation and charging in this user’s manual on page 8-9.

Page 92

Appendix

Troubleshooting

I get noise, static, or weak signals even when I’m near the telephone base.

If you subscribe to high-speed Internet service (DSL - digital subscriber

• line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (pages 6-7). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.

You may be able to improve the performance of your cordless phone

• by installing your new telephone base as far as possible from any other existing cordless telephone system that may already be installed.

Other electronic products such as HAM radios and other DECT phones, can

• cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

Do not install this phone near a microwave oven or on the same electrical

• outlet. You may experience decreased performance while the microwave oven is operating.

If you plug your phone in with a modem or a surge protector, plug the

• phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

Move your phone to a higher location. The phone may have better

• reception in a high area.

If other phones in your home are having the same problem, contact your

• telephone service provider (charges may apply).

I experience poor sound quality when using the handset speakerphone.

For increased sound quality while using the handset speakerphone, place

• the handset on a flat surface with the dial pad facing up.

I hear other calls while using my phone.

Disconnect the telephone base from the telephone jack, and plug in a

• different telephone. If you still hear other calls, call your telephone service provider.

My cordless handset does not ring when I receive a call.

Make sure that the ringer is not off. Refer to Ringer volume on page 12 in

• this user’s manual.

Make sure you plug in the telephone line cord securely into the telephone

• base and the telephone jack. Make sure you plug in the power cord securely.

The cordless handset may be too far from the telephone base.

•

Page 93

Appendix

Troubleshooting

Charge the battery in the cordless handset for at least 16 hours. For

• optimum daily performance, return the cordless handset to the telephone base or charger when not in use.

You may have too many extension phones on your telephone line to

• allow all of them to ring simultaneously. Try unplugging some of the other phones.

The layout of your home or office may be limiting the operating range. Try

• moving the telephone base to another location, preferably to a higher location.

If other phones in your home are having the same problem, contact your

• telephone service provider (charges may apply).

Test a working phone at the phone jack. If another phone has the same

• problem, contact your telephone service provider (charges may apply).

Other electronic products can cause interference with your cordless

• phone. Try installing your phone as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.

•

Remove the battery. Install the battery again and place the cordless handset into the telephone base. Wait for the cordless handset to reestablish its connection with the telephone base. Allow up to one minute for this to take place.

•

Your line cord may be defective. Try installing a new line cord.

My calls cut in and out while I’m using my cordless handset.

•

Other electronic products such as HAM radios and other DECT phones, can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•

Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.

•

If you plug your phone in with a modem or surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your phone or modem farther apart from one another, or use a different surge protector.

•

Move your telephone base to a higher location. The phone may have better reception when installed in a high area.

•

If other phones in your home are having the same problem, contact your telephone service provider (charges may apply).

Page 94

Appendix

Troubleshooting

The charge light is off.

Make sure you plug the power and line cords in correctly and securely.

• Unplug the electrical power. Wait for 15 seconds, then plug it back in.

• Allow up to one minute for the cordless handset and telephone base to reset.

Clean the cordless handset, charger and telephone base charging contacts

• each month with a pencil eraser or cloth.

My caller ID isn’t working.

Caller ID is a subscription service. You must subscribe to this service from

• your telephone service provider for this feature to work on your phone.

The caller may be calling from an area that supports caller ID.

• Both your and your caller’s telephone service providers must use caller ID

• compatible equipment.

If you subscribe to high-speed Internet service (DSL - digital subscriber

• line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (pages 6-7). The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

System does not receive caller ID when on a call.

Make sure you subscribe to caller ID with call waiting features from your

• telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

Incomplete messages.

If a caller leaves a very long message, part of it may be lost when the

• system disconnects the call after the maximum recording time you have set.

If the caller pauses for longer than seven seconds, the system stops

• recording and disconnects the call.

•

If the system’s memory becomes full during a message, the system stops recording and disconnects the call.

•

If the caller’s voice is very soft, the system may stop recording and disconnect the call.

Page 95

Appendix

Troubleshooting

Difficulty hearing messages.

Press VOLUME/S to increase the telephone base speaker volume.

• Press S

•

DIR/VOLUME to adjust the message playback volume on

a handset.

System does not answer after the correct number of rings.

• Make sure that the answering system is on. the handset and the

/ANSWER ON 1 and/or /ANSWER ON 2 light on

AnS1 ON

AnS ON

AnS1 ON

should show on

the telephone base should be on.

• If toll saver is activated, the number of rings changes to two when you have new messages stored (page 65).

• If the memory is full or the system is off, the system will answer after ten rings.

In some cases, the answering system is affected by the ringing system

•

used by your telephone service provider. If you subscribe to voicemail service, change the number of rings so

•

that your answering system answers before your voicemail (page 65). To determine how many rings activate your voicemail, contact your telephone service provider.

If there is a fax machine connected to the same telephone line, try

•

disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

System does not respond to remote commands.

• Make sure to enter your remote access code correctly (page 66).

• Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

• The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

• There may be interference on the phone line you are using. Press dialing keys firmly.

Page 96

Appendix

Troubleshooting

System does not record messages.

AnS

AnS1

• Make sure the answering system is on. handset and the

/ANSWER ON 1 and/or /ANSWER ON 2 light on the

telephone base should be on.

• Make sure the memory of the answering system is not full.

•

If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail (page 65). To determine how many rings activate your voicemail, contact your telephone service provider.

•

If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

AnS1 ON

should show on the

System announces, “Time and day not set.”

• You need to reset the system clock (page 15 or 21).

Outgoing announcement is not clear.

• When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset or the telephone base.

• Make sure there is no background noise (TV, music, etc.) while recording.

icon and a line number appear on the handset and telephone base

screen and I don’t know why.

•

Your telephone has voicemail indication that is separate from the built-in answering system. If the

icon and a line number appear on the display, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from them. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve voicemail messages.

•

Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 68). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

Page 97

Appendix

Troubleshooting

I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work.

Make sure your computer is powered on.

• Make sure your Internet connection is working properly.

• Make sure that the software is installed and running for your

• nontraditional telephone service.

Make sure to plug your USB telephone adapter into a dedicated USB

• port on your computer. Do not plug it into a multiple port USB hub (USB splitter) that is not powered.

In a few rare instances, the USB port on your computer may not have

• enough power. Try using a USB hub with its own external power supply.

If you are using a firewall, it may prevent access to your

• nontraditional telephone service provider. Contact your service provider for more information.

Common cure for electronic equipment.

If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does not fix the problem, do the following (in the order listed):

Disconnect the power to the telephone base.

Disconnect the cordless handset battery.

Wait a few minutes.

Connect power to the telephone base.

Remove the battery. Replace the battery and place the cordless handset

into the telephone base or charger. Wait for the cordless handset to reestablish its connection with the

telephone base. Allow up to one minute for this to take place.

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Appendix

Maintenance

Taking care of your telephone

Your cordless telephone contains sophisticated electronic parts, so you

•

must treat it with care. Avoid rough treatment.

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Place the handset down gently.

•

Save the original packing materials to protect your telephone if you ever

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need to ship it.

Avoid water

You can damage your telephone if it gets wet. Do not use the handset in

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the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic

•

equipment. For your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

Your telephone has a durable plastic casing that should retain its luster for

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many years. Clean it only with a soft cloth slightly dampened with water or mild soap.

Do not use excess water or cleaning solvents of any kind.

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Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then, pull the unit out by the unplugged cords.

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Appendix

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

Read and understand all instructions in the user’s manual. Observe all markings on the

•

product. Avoid using a telephone during a thunderstorm. There may be a slight chance of electric

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shock from lightning. Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark

•

may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. In an inadequately ventilated environment, the user should not plug the phone into a power outlet, nor put a charged handset into the cradle where there are concentrations of flammable or flame-supporting gases. A spark in such an environment could create a fire or explosion. Such environments may include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

Do not use this product near water or when you are wet. For example, do not use it in a wet

•

basement or shower, nor next to a swimming pool, bathtub, kitchen sink, and laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

Install this product in a protected location where no one can trip over any line or power

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cords. Protect cords from damage or abrasion. If this product does not operate normally, see the Troubleshooting section on pages 84-91

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of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 101-102. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

Replace batteries only, as described in your user’s manual (pages 8-9). Do not burn or

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puncture batteries — they contain caustic chemicals. The power adapters are intended to be correctly oriented in a vertical or floor mount

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position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

CAUTIONS:

Use only the power adapters provided with this product. To obtain a

•

website at

www.telephones.att.com or call 1 (800) 222-3111. In

replacement, visit our

Canada, dial Use only the supplied rechargeable battery or replacement battery (model BT183342/

•

BT283342). To order, visit our website at

1 (866) 288-4268.

www.telephones.att.com or call

1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.

To prevent risk of fire or battery explosion, replace with the correct battery type. Dispose of

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used batteries according to the instructions.

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Appendix

Important safety information

Especially about cordless telephones

Privacy: The same features that make a cordless telephone convenient create some

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limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.

Electrical power: The telephone base of this cordless telephone must be connected to a

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working electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

Potential TV interference: Some cordless telephones operate at frequencies that may cause

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interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.

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Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets and keys. The battery or conductor may overheat and cause harm. Observe proper polarity between the battery and the battery charger.

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do

•

not burn or puncture. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury.

The RBRC® Seal means that the manufacturer is voluntarily participating in an industry program to collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the United States. These batteries may be taken to a participating local retailer of replacement batteries or recycling center. You may call 1-800-8-BATTERY® for locations accepting spent Ni-MH batteries.

RBRC® and 1-800-8-BATTERY® are registered trademarks of the Rechargeable Battery Recycling Corporation.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary

evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

•

Should NOT place wireless telephones directly over the pacemaker, such as in a breast

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pocket, when it is turned ON. Should use the wireless telephone at the ear opposite the pacemaker.

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WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS