VTech Telecommunications 80 6044 02 User Manual
IC Radio Standards Specification: RSS-213
ACS Report Number: 08-0466 - 15D
Certification Exhibit
FCC ID: EW780-6044-02
IC: 1135B-80604402
FCC Rule Part: 15.323
Model(s): DTM602G
Installation Guide
5015 B.U. Bowman Drive Buford, GA 30518 USA Voice: 770-831-8048 Fax: 770-831-8598
Touchstone® DTM602G Telephony
Modem Setup Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, c
friends on the phone, the Touchstone DTM602G Telephony Modem brings it all to
you faster and more reliably . All while providi ng toll quality Voi ce over IP telephone
service, whether you are using the provided cordless DECT 6.0 handset or your
regular home phone. Some models even provide a lithium-ion battery backup to
provide continued telephone service during power outages.
hecking your email, or talking with
The Touchstone Telephony Modem provides an Ethe
either a single computer or home/office Local Area Network (LAN). In addition, the
Touchstone Telephony Modem provides for up to two separate lines of telephone
service.
Built-in Digital Enhanced Cordless Telecommuni
functionality allows you to connect up to five cordless DECT 6.0 handsets to line 1
of your Telephony Modem. The advanced features of the DECT handset allow you
to access news, weather and other information on your phone screen without being
at your computer.
Installation is simple and your cable compan
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Battery Installation and Replacement
Installing and Connecting Your Telephony Modem
Handset Installation
Configuring Your Ethernet Connection
Using the Telephony Modem
About the Handset
y will provide assistance to you for any
rnet connection for use with
cations (DECT) Base station
Troubleshooting
Glossary
Export Regulations
This product may not be exported outside the U.S. and Canada without U .S . Dep artment of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly , in contravention of U.S. Export Administration Regulation is prohibited.
Copyright © 2005–2008 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty . Users must take full responsibility
for their applications of any products specified in this document. The informa t ion in this document is proprietar y to A RRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS. All other tr ademarks and registered t ra demarks are
the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,453; 7,100,011. Other patents pending.
Touchstone DTM602G Telephony Modem Setup Guide 2
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Installation
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Configuration
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About the
Handset
Troubleshooting
Glossary
Safety Requirements
ARRIS T elephony Modems comply with the applicabl e requirements for
performance, construction, labeling, and information when used as
outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable
parts inside. Refer service to qualified personnel
only!
CAUTION
Potential equipment damage
Potential loss of service
Connecting the Telephony Modem to existing
telephone wiring should only be performed by a
professional installer. Physical connections to the
previous telephone provider must be removed and
the wiring must be checked; there must not be any
voltages. Cancellation of telephone service is not
adequate. Failure to do so may result in loss of
service and/or permanent damage to the T elephony
Modem.
CAUTION
Risk of explosion
Replacing the battery with an incorrect type can
cause product failure and a risk of battery
explosion. Dispose of used batteries according to
the instructions.
• The Telephony Mo dem is designe d to be connected directly to
a telephone.
• Connecting the Telephony Modem to the home's existing telephone wiring should onl
staller.
y be performed by a professional in-
• Do not use product near water (i.e. wet basement, bathtub,
sink or
near a swimming pool, etc.), to avoid risk of electrocu-
tion.
• Do not use spray cleaners or aerosols on the T elephony Modem.
• Avoid using and/or connecting the
equipment during an electri-
cal storm, to avoid risk of electrocution.
• Do not use the telephone to report a gas leak in the vicini ty of
the leak.
• Do not locate the equipment within
6 feet (1.9 m) of a flame or
ignition source (i.e. heat registers, space heaters, fireplaces,
etc.).
• Use only the power supply and power cord included with the
eq
uipment.
• Equipment should be installed near
the power outlet and should
be easily accessible.
• The shield of the coaxial cable must be connected to earth
(grounded)
at the entrance to the building in accordance with
applicable national electrical installation codes. In the U.S., this
is required by NFPA 70 (National Electrical Code) Article 820. In
the European Union and in certain other countries, CA TV installation equipotential bonding requirements are specified in IEC
60728-11,
Cable networks for television signals, sound signals
and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of
IEC 607
28-11 for safe operation.
If the equipment is to be installed in an area serviced by an IT
p
ower line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
• In areas of high surge events or poor groundi
ng situations and
areas prone to lightning strikes, additional surge protection
may be required (i.e. PF11VNT3 from American Power Conver sion) on the AC, RF, Ether
net and Phone lines.
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• When the Telephony Modem is connected to a local computer
through an Ethernet cable, the computer must be properly
grounded to the building/residence AC ground network. All
plug-in cards within the computer must be properly installed
and grounded to the computer frame per the manufacturer’s
specifications.
European Compliance
This product is designed to meet the provisions of t he Electromagnetic
Compatibility (EMC) Directive (89/336/EEC), the Amending Directive
(92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE
Marking Directive (93/68/EEC). As such, this product bears the CE
marking in accordance with the above applicable Directive(s).
As indicated by this symbol, disposal of this
product or battery is governed by Directive 2002/
96/EC of
Council on waste electrical and electronic
equipment (WEEE). WEEE could potentially prove
harmful to the environment; as such, upon
disposal of the Telephony Modem the Directive
requires that this product must not be disposed as
unsorted municipal waste, but rather collected
separately and disposed of in accordance with
local WEEE ordinances.
the European Parliament and of the
Ethernet
Configuration
Usage
About the
Handset
Troubleshooting
Glossary
This product complies with directive 2002/95/EC of the
European Parliament and of
the Council of 27 January
2003 on the restriction of the use of certain hazardous
substances (RoHS) in electrical and electronic equipment.
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FCC Part 15
This equipment has been tested and found to comply with the
requirements for a Class B digital device under Part 15 of the Federal
Communications Commission (FCC) rules. These requirements are
intended to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guar antee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected .
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to
operate the equipment.
other than the hands are maintained at a distance of approximately 20
cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
Industry Canada
Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept
any interference, including interference that may cause undesired
operation.
The term ‘’IC:‘’ before the certification/registration number only
signifies that the Industry Canada technical specifications were met.
This device complies with Part 15 of the FCC rules. Operation is subject
to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Privacy of communications may not be ensured when using this
telephone.
To ensure safety of users, the FCC has established criteria for the
amount of radio frequency energy that can be safely absorbed by a
user or bystander according to the intended usage of the product. This
product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone
base shall be installed and used such that parts of the user’s body
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CAUTION (Handset Battery)
Rechargeable batteries: This product contains nickel-cadmium,
nickel-metal hydride or lithium-ion rechargeable batteries. Exercise
care in handling batteries in order not to create a short circuit with
conductive material such as rings, br acelets, and k eys. The battery or
conductor may overheat and cause harm. Observe proper polarity
between the battery and the battery charger.
Ethernet
Configuration
Usage
About the
Handset
Troubleshooting
Glossary
Lithium-ion rechargeable batteries: Dispose
of these batteries in
a safe manner. Do not burn or puncture. Like other batteries of this
type, if burned or punctured, they could release caustic material which
could cause injury.
The RBRCTM Seal means that the manufacturer is voluntarily
participating in an industry program to collect and recycle lithium-ion
echargeable batteries when taken out of service within the United
r
States. These batteries may be taken to a partic ipatin g loc al r e taile r of
replacement batteries or recycling center. Or you may call
1-800-8-BATTERY for locations accepting spent Li-ion batteries.
CAUTION
• Use only the batteries provided or their equivalent.
• Change this product’s batteries only in accordance with the
instructi
ons and limitations specified in this manual.
• As with any batteries, do not allow conductive materials such as
rings, b
racelets, or keys to come in conductor with the metallic
parts of the battery. The battery or conductor may overheat and
cause harm.
• Do not open or damage the batteries. Released electrolyte is
sive and may cause injury to the eyes or skin. The electrolyte
corro
may be toxic if swallowed.
• Do not dispose of the batteries in a fire. Check with local waste
management
codes for special disposal instructions.
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Configuration
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Troubleshooting
Glossary
Getting Started
About Your New Telephony Modem
The Touchstone DTM602G Telephony Modem is DOCSIS® compliant with the
following features:
• Speed: much faster than dialup or ISDN service
• Convenience: supports Ethernet
• Flexibility: provides two independent lines of telephone service as well as
high speed data
• Compatibility: supports tiered data services (if offered by your cable
company)
• Embedded DECT 6.0 cordless telephone
What’s in the Box?
Make sure you have the following items before proceeding. Call y our cable company
for assistance if anything is missing.
• Telephony Modem
•Power Cord
• Quick Install Guide
•Ethernet Cable
•CD-ROM
• DECT 6.0 Cordless Handset
•Charger
• Power Adapter for Handset Charger
•Battery (optional)
• Battery Compartment Cover
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What’s on the CD?
The CD provides the following items:
• DTM602G Handset User Guide
• Touchstone® DTM602G Telephony Modem Setup Guide
Troubleshooting
Glossary
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Coax Cable
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Items You Need
If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing:
elephony modem package: see What’s in the Box? for a list of items in
• T
the package.
•
Coaxial cable (coax): as shown in the image to the left, this is a thin cable
with a connector on each end. It is the
to your television for cable TV. Y ou can buy coax from any electronics retailer
and many discount stores; make sure it has connectors on both ends. There
are two types of connectors, slip-on and screw-on; the screw-on connectors
are best for use with your Telephony Modem. The coax should be long
enough to reach from your Telephony Modem to the nearest cable outlet.
• Phone Cable: as shown in
the image to the left, this is a standard phone
cable with standard phone connectors (RJ11 type) on both ends. You can
buy phone cables from any electronics retailer and many discount stores.
• Splitter (opt
ional): provides an extra cable connection by splitting a single
outlet into two. Y ou ma y need a splitter if y ou hav e a TV already connected
to the cable outlet that you want to use. You can buy a splitter from any
electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Telephony Modem and TV to the splitter.
Note: A
splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
• Information packet: y
our cable company should furnish you with a packet
containing information about your service and how to set it u p. Read this
information carefully and contact your cable company if you have any questions.
same kind of wire used to connect
Phone Cable
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Troubleshooting
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Getting Service
Before trying to use your new Telephony Modem, contact your local cable company
to establish an Internet account and telephone service. When y ou call, have the fol
lowing information ready:
• the T elephon y Modem serial number and MAC addres ses of the unit (printed
on a sticker on the bottom of the Telephony Modem)
• the model number of the Telephony Modem
Save this information for future use. In addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that I need to download after I am connected?
• When can I start using my Telephony Modem?
• Do I need a user ID or password to access the Internet or my e-mail?
• Will my phone number(s) change?
• What new calling features will I have and how do I use them?
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System Requirements
The Touchstone Telephony Modem operates with most computers. The following
describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
DANGER
Mains voltages inside this unit.
No user serviceable parts inside.
Refer service to qualified
personnel only!
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
RoHS
2002/95/EC
~
100-240 VAC,50/60 Hz,0.5 A MAX
Patent. 7,100,011, 7,031,453. Other
patents pending. © ARRIS 2008.
All rights reserved. Made in China.
CM
Model: DTM602G
P/N : DT02DHD06
To use the Telephony Modem, you need DOCSIS
high-speed Internet service from
your cable company.
Windows
Ethernet connection: Windows 98, Windows
98 SE (Second Edition), Windows ME,
Windows 2000, Windows XP, or Windows Vista.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel.
About this Manual
This manual covers all of the different DTM602 models. Your model may not have
all of the capabilities outlin ed in this manua l. To determine which model you have
purchased, refer to the image at the left. The model number is on the label affixed
to the Telephony Modem.
Model Number
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What about Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the fol
lowing tips to enhance your system’s security:
• Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
• Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
• Install a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Telephony Modem.
Besides certain vulnerability problems, most cable companies prohibit run
ning servers on consumer-level accounts and may suspend your account for
violating your terms of service.
• Use the cable company’s mail servers for sending email.
•Avoid using proxy software unless you are certain that it is not open for
abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxi es to hide their identity when breaking
into other computers or sending spam. If you have an open proxy, your ca
ble company may suspend your account to protect the rest of the network.
• If you connect your Telephony Modem to a wireless LAN, make sure you enable security and encryption on the wireless hub (for the same reasons that
you should run only secured proxies). Consult the documentation and tech
nical support of the wireless equipment provider for help.
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4-cell Battery
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Troubleshooting
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Battery Installation and Replacement
For safety and regulatory purposes, batteries are shipped outside of the Telephony
Modem and must be installed.
This model of the T elephony Modem has the abili ty to provide battery backup in the
event of a local power loss. The battery backup is not intended to take the place of
AC power
. Use this procedure to install and to replace the backup batteries.
Actions
ess the tab and slide the door. Pull the door toward the back of the
1. Pr
Telephony Modem until it detaches. Set the door aside in a safe place.
Battery Pull Strap
Battery Slot
Tab
2. Hold the
battery pack so that the guides on the battery align with the slots
on the Telephony Modem and slide the battery into the bay. The diagram on
the left shows the proper orientation.
Note: Bat
teries will not insert completely into the Telephony Modem if not
oriented correctly. The battery should slide into the bay without significant
force. Line up the slots in the battery bay with the guides on the battery and
apply even pressure on both ends of the battery.
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Troubleshooting
3. Push the battery pack into the bay until it seats into place. The following di-
agram shows a T elephony Modem with a
4-cell battery pack installed. If you
are taking the battery out of the unit, use the battery pull strap to
dislodge the battery.
NOTE: The T
elephony Modem will not begin operating until you apply AC
power.
eplace the door. T o do so, place the hi nge tabs of the battery door into the
4. R
receiver slots inside the Telephony Modem battery compartment on the opposite end of the battery opening slot. Slide the door toward the unit until
the lat
NOTE: Please re
ch snaps back into place.
cycle or dispose of the battery responsibly and in accor-
dance with local ordinances.
Glossary
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Troubleshooting
Glossary
Installing and Connecting Your Telephony Modem
Before you start, make sure that:
• Y ou hav e contacted your cable company and v erified that they provide data
and telephone service using standard DOCSIS technology.
•You have all the Items You Need.
• Cable, phone, and power outlets are available near the computer. If a cable
outlet is not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Telephony
Modem automatically. You need only follow the instructions in this section to install
and connect the Telephony Modem.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the T elephony Mo dem to house wiring. Incumbent telephone service must be physically
disconnected at the outside interface box before making any
connections.
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Troubleshooting
Glossary
DTM602G
A
B
C
D
E
F
G
H
I
J
K
Front Panel DTM602G
The front of the Telephony Modem has the following indicators:
APower: indi
BDS:
CUS:
indicates downstream connectivity
indicates upstream connectivity
D Online: i
ELink: indicat
computer
F Telephone 1:
G Telephone 2:
H Battery: indicat
I VMWI:
JInfo: i
KHS Re
LFind Handset: Pres
cates whether AC power is available to the unit
ndicates internet data transmission status
es Ethernet connectivity between the Telephony Modem and
indicates status of line 1
indicates status of line 2
es status of the battery in the Telephony Modem
indicates one or more new voice mail messages
ndicates connectivity with data server
gistration: used during registration of handset
s this button to make the handset ring.
L
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Troubleshooting
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Rear Panel
The rear of the Telephony Modem has the following connectors and controls:
DTM602G
D
AB C FE
DTM602G Rear Panel
A Tel 1/2: connector for the first phone line (or
el 2: connector for the second phone line.
B T
Ethernet connector (yellow): for use with a computer or home network LAN con-
C
nection
D R
.
eset button: resets the Telephony Modem as if you power cycled the unit.
Use a pointed non-metallic object to press this button.
E Cable: connector
ower: connector for the power cord
F P
for the coax cable.
both lines of a 2-line phone).
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