VTech ET685 Administrator And Provisioning Manual

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ErisTerminal® SIP Deskset ET685

Administrator and Provisioning Manual

Rev. 1 06/18

ET685 Administrator and Provisioning Manual

ONTENTS

Preface ...................................................................................................... 6

Text Conventions ................................................................................................................ 7

Audience............................................................................................................................. 7

Related Documents ............................................................................................................7

Introducing the ET685.............................................................................. 8

About the ET685 Deskset................................................................................................... 9

Quick Reference............................................................................................................... 11

Programmable Keys .........................................................................................................12

Configuration Methods ..................................................................................................... 13

Provisioning............................................................................................ 14

Auto Provisioning..............................................................................................................15

Requirements ...................................................................................................... 15

Saving Configuration Files...................................................................................15

Scenarios............................................................................................................. 16

DHCP Option 66/67 ...................................................................................... 16

DHCP Options...............................................................................................17

Plug & Play....................................................................................................19

Automatic Redirection Service ......................................................................20

TR-069 Provisioning......................................................................................21

Bootup Process ...................................................................................................23

Configuration File Types......................................................................................24

ASCII Format ....................................................................................................... 26

Structure........................................................................................................ 26

Hints ..............................................................................................................26

Flags ............................................................................................................. 26

General Setting File ......................................................................................26

Specific Setting File.......................................................................................27

Firmware Setting File ....................................................................................28

XML Format ......................................................................................................... 29

Structure........................................................................................................ 29

Setting Files Container <setting-files>........................................................... 30

Settings Container <settings> ....................................................................... 30

ET685 Administrator and Provisioning Manual

Supported Container Tags and Sub Tags...................................................... 31

XML Syntax...................................................................................................51

Manual Software Update ..................................................................................................52

Phone Menu Reference.......................................................................... 53

Viewing the Phone Menu.................................................................................................. 54

Alphanumeric keypad ..........................................................................................54

Input modes and navigation .......................................................................... 54

Entering numerals, letters, special characters, and symbols ........................ 55

Using the Identity menu.................................................................................................... 57

Select Outgoing Identity menu............................................................................. 57

Reregister Identity menu...................................................................................... 57

Edit Identity menu ................................................................................................ 58

Edit Identity (Hotdesking) .............................................................................. 58

Edit Identity ................................................................................................... 59

Logging off identity............................................................................................... 63

Using the Network menu .................................................................................................. 64

IP Settings menu .................................................................................................64

IPv4 settings.................................................................................................. 64

IPv6 Settings .................................................................................................66

Webserver menu .................................................................................................67

VLAN menu .........................................................................................................69

WLAN menu ........................................................................................................70

Advanced menu................................................................................................... 72

802.1X menu................................................................................................. 72

Hardware menu.............................................................................................74

NTP menu ..................................................................................................... 76

DNS menu.....................................................................................................77

Using the Maintenance menu...........................................................................................79

Security menu...................................................................................................... 79

Putting your phone in User Mode.................................................................. 79

Putting your phone in Administrator Mode .................................................... 79

Changing the Keyboard Lock PIN.................................................................80

Reboot ................................................................................................................. 82

Reset Values........................................................................................................ 82

Using the Information Menu ............................................................................................. 84

Status Info............................................................................................................ 84

System Info.......................................................................................................... 85

Help ..................................................................................................................... 85

Web User Interface (WebUI) Reference................................................ 87

Using the Web User Interface (WebUI) ............................................................................ 88

Accessing the WebUI .......................................................................................... 88

Changing settings in the WebUI .......................................................................... 89

Operation pages ...............................................................................................................91

Home page .......................................................................................................... 91

Directory page .....................................................................................................93

Setup pages...................................................................................................................... 97

ET685 Administrator and Provisioning Manual

Preferences page ................................................................................................ 97

Speed Dial page ................................................................................................ 103

Function Keys page ...........................................................................................105

Type ............................................................................................................ 106

Key Events .................................................................................................. 111

Identity n page ................................................................................................... 113

Features tab ................................................................................................ 117

SIP tab ........................................................................................................ 123

NAT tab ....................................................................................................... 130

RTP tab .......................................................................................................132

Action URL Settings page.................................................................................. 134

Advanced pages................................................................................................137

Network tab ................................................................................................. 137

Behavior tab ................................................................................................ 145

Audio tab ..................................................................................................... 151

SIP/RTP tab ................................................................................................ 154

QoS/Security tab ......................................................................................... 162

Update tab...................................................................................................166

Certificates page................................................................................................ 170

Unknown Certificates tab ............................................................................ 170

Custom Certificates..................................................................................... 171

802.1X Certificates...................................................................................... 171

Preinstalled Certificates...............................................................................172

Software Update................................................................................................172

Status pages...................................................................................................................175

System Information page................................................................................... 175

Log page............................................................................................................ 175

SIP Trace page.................................................................................................. 176

DNS Cache........................................................................................................ 177

Subscriptions .....................................................................................................177

PCAP Trace page.............................................................................................. 178

Memory page..................................................................................................... 179

Settings page..................................................................................................... 179

Configuration File Parameter Guide................................................... 181

Configuration File Parameters ........................................................................................182

Troubleshooting................................................................................... 421

Common Troubleshooting Procedures........................................................................... 421

Appendixes........................................................................................... 423

Appendix A: Maintenance............................................................................................... 423

ET685 Administrator and Provisioning Manual

REFACE

Congratulations on your purchase of this VTech product. Please thoroughly read this manual for all the feature operations and troubleshooting information necessary to install and operate your new VTech product. You can also visit our website at

businessphones.vtech.com or call 1 (888) 370-2006.

ET685 Administrator and Provisioning Manual

This administrator and provisioning manual contains detailed instructions for installing and

configuring your ET685 SIP Deskset with software version 8.10.1.x. See “System Info” on

page 85 for instructions on checking the software version on the ET685. Please read this

manual before installing the product.

Please print this page and record the following information regarding your product:

Model number: ET685

Type: Small to medium business SIP-endpoint deskset

Serial number: _______________________________

Purchase date: _______________________________

Place of purchase: ____________________________

Both the model and serial numbers of your VTech product can be found on the bottom of the console.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Preface 6 Back to Contents

ET685 Administrator and Provisioning Manual

CallFwd

Notes provide important information about a feature or procedure.

A caution means that loss of data or unintended circumstances may result.

Text Conventions

Table 1 lists text formats and describes how they are used in this guide.

Table 1. Description of Text Conventions

Text Format Description

Screen Identifies text that appears on a device screen or a

WebUI page in a title, menu, or prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Example of a Note.

Example of a Caution.

Audience

This guide is written for installers and system administrators. It assumes that you are familiar with networks and VoIP, both in theory and in practice. This guide also assumes that you have ordered your IP PBX equipment or service and selected which PBX features you want to implement. This guide references specific IP PBX equipment or services only for features or settings that have been designed for a specific service. Please consult your equipment supplier or service provider for recommended switches, routers, and firewall and NAT traversal settings, and so on.

As the ET685 SIP Deskset becomes certified for IP PBX equipment or services, VTech may publish interop guides for those specific services. The interop guides will recommend second-party devices and settings, along with ET685-specific configurations for optimal performance with those services. For the latest updates, visit our website at

businessphones.vtech.com.

Introducing the ET685 8 Back to Contents

About the ET685 Deskset

The VTech ET685 SIP Deskset is a business phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the ET685 enables you to make and receive calls as you would with any other business phone.

The ET685 Deskset features include:

 Support for 12 SIP lines/accounts

 Dual Ethernet ports, GigE

 USB port

 Power over Ethernet (PoE) support (AC adapter optional)

 4.3-inch 480 x 272 pixels (w x h) color LCD display, providing 10 clear lines of

information

 4 configurable soft keys

ET685 Administrator and Provisioning Manual

 6 programmable feature keys with multi-color LEDs

 4-way navigational pad

 Zero touch provisioning

 RJ9 headset port

 RJ12 EHS port

 Sensor hook switch

 HD Voice for receiver and speakerphone

 Full-duplex base speakerphone

 Message waiting LED indicator

 Local phonebook up to 1,000 entries

 Call history up to 100 entries

There are two network ports, known as the Ethernet port and PC port, at the back of the ET685. The Ethernet port allows the ET685 Deskset to connect to the IP PBX. The PC port is for another device such as a personal computer to connect to the Ethernet network through the ET685.

You can configure the ET685 using the menus on the phone, a browser-based interface

called the WebUI, or an automatic provisioning process (see “Auto Provisioning” on

page 15). The WebUI enables you to configure the ET685 using a computer that is

connected to the same Local Area Network. The WebUI resides on the ET685, and may get updated with firmware updates.

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ET685 Administrator and Provisioning Manual

The ET685 SIP Deskset supports intercom and call transfers between system extensions and can connect you and two other parties on the same conference call. The ET685 has four programmable soft keys and 6 programmable feature keys. You can program these keys for quick dial, busy lamp field, line access or any of the functions described in

“Function Keys page” on page 105.

Introducing the ET685 10 Back to Contents

Quick Reference

The following diagram shows the ET685 external features and controls.

ET685 Administrator and Provisioning Manual

Introducing the ET685 11 Back to Contents

Programmable Keys

You can use the WebUI to change the function of the four soft keys below the display, navigation keys, customizable function keys, and programmable LED function keys.

For more information, see “Function Keys page” on page 105.

ET685 Administrator and Provisioning Manual

Introducing the ET685 12 Back to Contents

Configuration Methods

You can use any of the following methods to configure your ET685 SIP Deskset:

 Provisioning – see “Provisioning” on page 14.  Phone User Interface – see “Phone Menu Reference” on page 53.  Web User Interface (WebUI) – see “Web User Interface (WebUI) Reference” on

page 87.

ET685 Administrator and Provisioning Manual

Introducing the ET685 13 Back to Contents

ROVISIONING

ET685 Administrator and Provisioning Manual

C HAPTER 2

Provisioning refers to the process of acquiring and applying new settings for the ET685 using configuration files retrieved from a remote computer. After a ET685 is deployed, subsequent provisioning can update the ET685 with new settings; for example, if your service provider releases new features.

With automatic provisioning, you enable the ET685 to get its settings automatically—the process occurs in the background as part of routine system operation. Automatic provisioning can apply to multiple devices simultaneously.

With Manual Software Update on the WebUI, you update the ET685 settings (configuration and/or firmware) yourself via Setup > Software Update.

This chapter covers

 “Auto Provisioning” on page 15  “Manual Software Update” on page 52

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Auto Provisioning

Auto Provisioning (Mass deployment) enables remote administration (configuration and maintenance) of the ET685 deskset.

Auto Provisioning is particularly useful for out-of-the-box scenarios in larger phone installations.

Auto Provisioning can be used to provide general and specific configuration parameters (Settings) to the phones and to manage firmware actualization.

Requirements

Auto Provisioning requires a central setting (or provisioning) server.The Auto Provisioning Server stores the Auto Provisioning Configuration Files and provides them on request to the phones. Firmware images may also be stored here.

The following setting server types/protocols can be used for provisioning of configuration parameters and firmware images: TFTP Server, HTTP Server, and HTTPS Server.

Selected Configuration parameters can be stored in configuration files (phone type/MAC address based) or can be created on request by means of script files (MAC address

based). See “Configuration File Types” on page 24. The location of these files is defined in

the parameter setting_server.

ET685 Administrator and Provisioning Manual

Please check the Bootup Process in order to select the appropriate auto provisioning

method. See “Bootup Process” on page 23.

Saving Configuration Files

You can save a sample configuration file from your phone using the WebUI interface.

1. Open the ET685 WebUI interface, and open the Settings page.

2. To save the settings, click the link for the file format you want. The first link will save the settings in ASCII format.

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ET685 Administrator and Provisioning Manual

NOTE: VTech recommends that you only work with XML format when saving configuration files.

You can now make copies of the settings file, and edit them as required for auto provisioning.

Scenarios

Depending on the installation environment, the following scenarios can be applied to provide the setting (provisioning) URL to the phones:

1. DHCP Option 66/67 - see page 16.

The DHCP Server in the LAN may send the provisioning URL via Option 66/67.

2. Plug & Play - see page 19.

Any SIP Server in the LAN may send the provisioning URL by replying to SIP SUBSCRIBE Broadcast messages.

3. Automatic Redirection Service - see page page 20.

VTech’s public provisioning server will be contacted automatically and may redirect MAC address based provisioning requests to any other server.

4. TR-069 Provisioning - see page page 21.

Either scenario 1/2/3 can be used to enable the phone for TR-69 Provisioning.

DHCP Option 66/67

This configuration method requires the following components:

 DHCP Server

ONE DHCP Server per LAN supporting DHCP Option(s) 66 or/and 67.

See “DHCP Options” on page 17.

 Auto Provisioning Server

 Configuration files

See “Configuration File Types” on page 24.

 VTech VOIP Phone Configuration

The DHCP Server must be configured with additional DHCP Options containing the URL of the Auto Provisioning Server to the VTech VoIP phones on boot-up. The phones will then request their configuration parameters from the Auto Provisioning Server which will result in a ready-to-use phone setup without manual configuration.

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DHCP Options

Option 66 (TFTP server name)

ET685 Administrator and Provisioning Manual

This option is used to identify a TFTP server when the 'sname' field in the DHCP header has been used for DHCP options. The code for this option is 66, and its minimum length is

VALIDVALUE

<protocol> : // <IP address> or <domain> e.g. http://10.0.0.2, https://provisioning.company.com

<IP address> or <domain> e.g. 10.0.0.2, provisioning.company.com

where <protocol> = server type/protocol

where <IP address> = server IP address

where <domain> = server domain name

NOTE: Without specifying the <protocol> the firmware will attempt all supported server protocol types consecutively:

1. tftp://...

2. http://...

3. https://...

Configuration Parameter: update_server

Option 67 (Bootfile name)

This option is used to identify a bootfile when the 'file' field in the DHCP header has been used for DHCP options. The code for this option is 67, and its minimum length is 1.

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ET685 Administrator and Provisioning Manual

VALIDVALUE

<path> e.g. settingfiles/vtech/VTechET685.cfg, settingfiles/vtech/ VTechET685.htm, settingfiles/vtech/VTechET685.xml

where <path> = path to the location of the setting file/script file

NOTE: If this option is empty or not specified at all the firmware automatically requests the following setting files, except the whole URL is encoded in option 66:

all ET685 phones request --> http://<domain>/VTechET685.htm

Configuration Parameter: update_filename

Option 43 (vendor-encapsulated-options)

Encapsulated Option 66, Option 67, Option 132, and Option 133 are supported.

Encapsulated DHCP options, for encoding see RFC 2132 Section 2. DHCP Option Field Format; One can tunnel vendor specific DHCP options depending on the vendor-id (option

60) send before from the phone to the DHCP server. Vendor specific DHCP options may

be provided encapsulated in option 43, see RFC 2132 Section 8.4. Vendor Specific Information. Values of options like 66/67/132/133, which are tunneled via option 43, take precedence over direct options 66/67/132/133.

VALIDVALUE (Examples)

linux dhcpd3 syntax:

option vendor-encapsulated-options 42:0c:68:74:74:70:3a:2f:2f:74:65:73:74:00:43:12:73:6e:6f:6d:2f:73:65:74:74:6 9:6e:67:73:2e:70:68:70:00;

Which means tunnel opt 66 http://test and opt 67 vtech/settings.php via opt 43.

option vendor-encapsulated-options 84:02:33:00;

Which means tunnel opt 132 value 3 via opt 43.

option vendor-encapsulated-options 84:04:31:31:34:00:85:02:35:00;

Which means tunnel opt 132 value 114 and opt 133 value 5 via opt 43.

Option 60 (Vendor class identifier)

This option is used by DHCP clients to optionally identify the vendor type and configuration of a DHCP client. The information is a string of n octets, interpreted by servers. Vendors may choose to define specific vendor class identifiers to convey particular configuration or other identification information about a client. For example, the identifier may encode the client's hardware configuration. Servers not equipped to interpret the class-specific

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ET685 Administrator and Provisioning Manual

information sent by a client MUST ignore it (although it may be reported). Servers that respond SHOULD only use option 43 to return the vendor-specific information to the client. The code for this option is 60, and its minimum length is 1.

The phone sends its type (i.e. VTechET685) via this option to the DHCP server.

NOTE: Vendor class identifier for VTech ET685: VTechET685

Plug & Play

Plug & Play (PnP) provides a proprietory method to enable Auto Provisioning on all VTech VoIP phones. By default (Parameter pnp config = on) the phones send SIP SUBSCRIBES messages to a multicast address. Any SIP server understanding that message may reply with a SIP NOTIFY message containing the Auto Provisioning Server URL where the phones can request their configuration from.

SIP Flow

ET685 phones send on boot-up a SIP SUBSCRIBE message to a multicast address:

Sent to udp:224.0.1.75:5060 at 24/12/2001 00:00:19:248 (448 bytes):

SUBSCRIBE sip:MAC%3a00135E874B49@intern.vtech.ca SIP/2.0 Via: SIP/2.0/UDP 192.168.10.67:5060;rport From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=658512961 To: <sip:MAC%3a00135E874B49@intern.vtech.ca> Call-ID: 1930770594@192.168.10.67 CSeq: 1 SUBSCRIBE Event: ua-profile;profile-type=device;vendor=OEM;model=OEM;version=7.1.19 Expires: 0 Accept: application/url Contact: <sip:192.168.10.67:5060> Content-Length: 0

If any SIP application within one hop range understands this message a confirmation is sent:

Received from udp:192.168.100.10:5060 at 24/12/2001 00:00:19:287 (480 bytes):

SIP/2.0 200 OK Via: SIP/2.0/UDP 192.168.10.67:5060;rport=5060 Record-Route: <sip:127.0.0.1;lr;transport=tcp;route-id=fb4fb92b7775c2a7> Record-Route: <sip:192.168.100.10;lr;transport=UDP;route-id=fb4fb92b7775c2a7> Contact: <sip:192.168.100.10;transport=TCP;handler=dum> To: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=91955270 From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=658512961 Call-ID: 1930770594@192.168.10.67 CSeq: 1 SUBSCRIBE Expires: 0 Content-Length: 0

followed by a SIP NOTIFY message containing the Auto Provisioning URL

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ET685 Administrator and Provisioning Manual

http://192.168.100.10/sipphone/sipphoneconfig.xml?mac={mac}:

Received from udp:192.168.100.10:5060 at 24/12/2001 00:00:19:293 (868 bytes):

NOTIFY sip:192.168.10.67:5060 SIP/2.0 Via: SIP/2.0/UDP

192.168.100.10:5060;branch=z9hG4bK-d8754z-c3ea5f0e74462613-1---d8754z-;rport

Via: SIP/2.0/TCP

127.0.0.1:5060;branch=z9hG4bK-d8754z-7ca96c30144f3e04-1---d8754z-;rport=4091

6 Max-Forwards: 20 Record-Route: <sip:192.168.100.10;lr;route-id=e3470eb400e9c0a4> Record-Route: <sip:127.0.0.1;lr;transport=TCP;route-id=e3470eb400e9c0a4> Contact: <sip:192.168.100.10;transport=TCP;handler=dum> To: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=658512961 From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=91955270 Call-ID: 1930770594@192.168.10.67 CSeq: 3 NOTIFY Content-Type: application/url Subscription-State: terminated;reason=timeout Event: ua-profile;profile-type=device;vendor=OEM;model=OEM;version=7.1.19 Content-Length: 59

http://192.168.100.10/sipphone/sipphoneconfig.xml?mac={mac}

The phone accepts this message and confirms:

Sent to udp:192.168.100.10:5060 at 24/12/2001 00:00:19:315 (542 bytes):

SIP/2.0 200 Ok Via: SIP/2.0/UDP

192.168.100.10:5060;branch=z9hG4bK-d8754z-c3ea5f0e74462613-1---d8754z-;rport

=5060 Via: SIP/2.0/TCP

127.0.0.1:5060;branch=z9hG4bK-d8754z-7ca96c30144f3e04-1---d8754z-;rport=4091

6 Record-Route: <sip:192.168.100.10;lr;route-id=e3470eb400e9c0a4> Record-Route: <sip:127.0.0.1;lr;transport=TCP;route-id=e3470eb400e9c0a4> From: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=91955270 To: <sip:MAC%3a00135E874B49@intern.vtech.ca>;tag=658512961 Call-ID: 1930770594@192.168.10.67 CSeq: 3 NOTIFY Content-Length: 0

Automatic Redirection Service

This redirection service enables customers to register/list/unregister the MAC addresses of their VTech VoIP phones on VTech’s Redirect Server and assign a redirection URL pointing to their own Auto Provisioning Server. Any ET685 updated to the latest firmware release will have the Redirection Server URL available as the default Provisioning Server URL

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ET685 Administrator and Provisioning Manual

NOTE: Using the Redirection Service requires contacting the VTech support team for an account.

TR-069 Provisioning

TR-069 is a standard for remote management of CPE (Customer Premises Equipment) defined by the DSL Broadband Forum. TR-069 uses common transport mechanisms (HTTP and HTTPS) for communication with CPE. The HTTP(S) messages contain XML-RPC methods defined in the standard for configuration and management of the device.

Typically, one router on customer premises provides Internet connectivity to many phones as indicated in the above diagram. The ACS can now manage the router and all phones located behind it remotely.

What does remote management mean?

Where provisioning was used to provide configuration information to many phones at once, remote management takes this one step further. Of course, it is still possible to configure the phone remotely when it boots up, but with TR-069 the phone can actually be managed remotely.

In addition to the configuration you can also, for example:

 Reboot the phone

 Customize the phone look and feel

 Push XML-Minibrowser pages to the phone

 Update the firmware of the device

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ET685 Administrator and Provisioning Manual

Another difference is the way the actions are triggered. Unlike provisioning, where the phone triggers the provisioning process according to a fixed schedule, TR-069 allows the administrator to initiate provisioning via ACS at anytime. Another major difference is that in case of TR-069 the server can be notified whenever a user changes a setting. This enables the administrator to correct possible mistakes right away.

TR-069 specific phone settings

ACS settings are the settings specific to the ACS connection and need to be adjusted to the specific environment. The following table describes the ACS settings with their data types and default values.

Setting name Valid Values Default Description

tr69_acs_url URLs (STRING) empty URL of the TR-069 ACS. This is

the URL the phone will send TR-069 messages to. Please contact your ACS vendor to find out about this URL.

tr69_acs_url URLs (STRING) empty URL of the TR-069 ACS. This is

the URL the phone will send TR-069 messages to. Please contact your ACS vendor to find out about this URL.

tr69_acs_user STRING empty Username for HTTP

authentication against the ACS

tr69_acs_passwd STRING empty Password for HTTP

authentication against the ACS

tr69_use_acs BOOLEAN

(off, 0, on, 1)

tr69_bootstrap BOOLEAN

(off, 0, on, 1)

tr69_cnr_user STRING empt Username to authenticate

Internal settings (tr69_events, tr69_params, download_status) are used internally to control the TR-069 stack and should not be modified manually.

off Turn TR-069 management on

and off.

on Send BOOTSTRAP event in

the Inform Message. Needs to be set to on when a new ACS is contacted.

incoming connection requests.

WARNING: modifying the internal settings manually may result in unexpected phone behavior.

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ET685 Administrator and Provisioning Manual

Bootup Process

1. The firmware loads the configuration parameters (Settings) stored on the phone's flash memory (either factory defaults or previously changed).

2. The firmware performs a check if the Provisioning URL (parameter setting_server) has been changed manually.

 YES: The given Provisioning URL (parameter setting_server) will be requested.

 NO: see next step.

3. If the DHCP parameter is enabled the firmware performs a check whether the supported DHCP options have been received in the DHCP offer:

 YES:

 The value found in Option 66 will be stored in parameter update_server,

e.g. http://server

 The value found in Option 67 will be stored in parameter update_filename,

e.g. vtech/vtech.xml

 Initially the Provisioning URL will be composed using update_server and

update_filename and will be requested, e.g. http://server/vtech/vtech.xml. If Option 67 is absent, the Provisioning URL is composed using update_server and {phoneType}.htm, e.g. http://server/VTechET685.htm

 In a second attempt the MAC address, i.e.-{mac}, will be concatenated and

the resulting Provisioning URL will be requested, e.g. http://server/vtech/vtech-0011A0YXXXX.xml or http://server/VTechET685-0011A0YXXXX.htm respectively.

 NO: see next step.

4. Since the pnp_config parameter is enabled by default, the phone will send a SIP SUBSCRIBE message to the multicast address 224.0.1.75:5060. The firmware waits for a limited time whether a SIP NOTIFY reply is received with the Provisioning URL in the body, e.g. http://server/vtech/vtech.xml

 YES:

 Initially the Provisioning URL found in the body will be requested,

e.g. http://server/vtech/vtech.xml

 In a second attempt the MAC address, i.e.-{mac}, will be concatenated and the

resulting Provisioning URL will be requested, e.g. http://server/vtech/vtech-0011A0YXXXX.xml

 NO: see next step.

5. If none of the above steps could be applied the firmware requests the factory default Provisioning URL: http://provisioning.vtech.com/vtechXXX/vtechXXX.php?mac={mac}

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ET685 Administrator and Provisioning Manual

6. IMPORTANT NOTE: If the parameter tr69_use_acs is enabled and will be delivered back by any of the provisioning methods, the URL of the TR-069 ACS will be requested immediately.

Configuration File Types

Setting files are container for a subset of configuration parameters needed to customize and maintain the ET685 phone remotely.

Depending on the firmware version currently installed on the ET685 phone, two formats can be distinguished:

 ASCII text format (restrictions apply)

 XML format

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ET685 Administrator and Provisioning Manual

The following hints apply to both ASCII Text Format and XML Format.

Hints ASCII Text Format AND XML Format

Start 1. Start with a factory reset phone

 Apply the desired modifications in your working (live)

phone environment first.

 Observe the stability and performance of the applied

changes.

2. Do NOT use the complete parameter list as starting point, instead:

 Delete or uncomment unused configuration

parameters from the complete parameter list.

 Specify only those parameters you really want to

change --> Check the meaning of each parameter before usage.

 Finally your setting file may contain only a few

parameters.

Flags 1. Do NOT use read-only flags at the beginning. They can be

added at the end in order to protect certain parameters to be notified by the user!

2. Inside firmware setting files do NOT use any flags at all.

Network/System

1. Do NOT provide network settings when using DHCP.

Settings

2. Do NOT specify setting_server unless a redirection to a different setting server is desired.

 Remember the phone has already obtained the setting

file correctly - repeated usage of the same setting server can have unpredictable side effects and is NOT recommended.

Firmware Setting Files

1. Do NOT specify neither bootloader nor firmware inside setting files:

 In order to perform automated firmware updates

specify a firmware setting file URL inside firmware status which points to the firmware setting file containing the firmware image URL.

2. Inside firmware setting files use ONLY the configuration parameters bootloader or firmware.

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ASCII Format

ASCII format provides limited provisioning support:

 NO multiple language support. Only english phone user/web user interface

languages are pre-installed.

 NO script dialplan

 NO support of formerly used internal directory entries

[ Name (tn), Number (tu), Contact Type (tc), Outgoing Identity (to) ]

Structure

1. One general setting file per phone type, i.e. ET685, containing general configuration

parameters

2. One specific setting file per phone, i.e. (MAC address based), containing phone specific configuration parameters.

3. One firmware setting file per phone type OR phone containing firmware related configuration parameters in order to perform automated firmware updates.

Hints

 Lines may end with newline or carriage return/newline pairs

 Comments start with # or <

 The < and > characters allow easy integration of HTML tags

 Names may consist of the characters a-z, A-Z, 0-9 and _.

Flags

Parameter names can be followed by one specific character called flag:

 A parameter followed by ! can be changed by the user. However the parameter

value will only be stored if that parameter has not been configured yet. Only parameters followed by $ can be overwritten, DO NOT use ! in that case.

 A parameter followed by &

(or no flag) becomes write-protected (read only)

 A parameter followed by $ can be changed but will be overwritten on reboot.

$ will appear on the Settings page as !

General Setting File

General (phone type specific) setting files are requested from the setting server at first

example naming scheme: http://provisioning.mycompany.com/VTechET685.htm

in this case the general setting file was placed in the HTTP server root and will be requested automatically by any ET685 --> necessary in mixed phone type environments

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# example VTech general setting file

# After each setting (before the colon) you can set a flag

# General language and time configuration parameter

language$: English web_language$: English timezone$: USA-5 date_us_format&: on time_24_format&: off

</pre> </html>

Specific Setting File

The Phone specific setting file is requested from the setting server right after the general setting file by appending

"-MAC address" (dash+phone's MAC address)

to the general setting filename:

http://provisioning.mycompany.com/VTechET685.htm) --> http://provisioning.mycompany.com/VTechnABLE 2.8.1 User Guide/VTechET685-000413241111.htm

# example VTech specific setting file

# After each setting (before the colon) you can set a flag

user_pname1$: AUTHUSER1 user_pass1$: AUTHPASSWORD1 user_name1$: LINEPORT1 user_realname1$: User1 user_host1$: proxy.net user_srtp1$: off user_dp_str1$: !([^#]%2b)#!sip:\1@\d!d

user_pname2$: AUTHUSER2 user_pass2$: AUTHPASSWORD2 user_name2$: LINEPORT2 user_realname2$: User2 user_host2$: proxy.net user_srtp2$: off user_dp_str2$: !([^#]%2b)#!sip:\1@\d!d

# You may add up to 12 ET685 accounts

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# set 1st account to active outgoing identity active_line$: 1

# the following parameters are only required to provide automated firmware updates # IMPORTANT: define the URL of the --> firmware setting file firmware_status: http://provisioning.mycompany.com/VTechET685/firmware.htm # additionally the --> update policy may be defined update_policy: auto_update # additionally the --> firmware update interval may be defined firmware_interval: 2880

</pre> </html>

Firmware Setting File

The firmware setting file is requested if the firmware_status URL has been defined either in the general or --> specific setting file

example name: http://provisioning.mycompany.com/VTechET685/firmware.htm

# example VTech firmware setting file

# Firmware setting specifies the URL of the firmware/root fs/linux image file firmware: http://provisioning.mycompany.com/firmware/VTechET685/VTechET685-X.X.bin

# Bootloader setting MUST NOT be used from Version 5.0 onwards # bootloader:

</pre> </html>

The firmware compares the URL (string) obtained from the firmware parameter with the last firmware image URL successfully loaded by the phone --> if both strings are different the provided firmware image URL is requested from the setting server otherwise no firmware will be loaded.

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XML Format

XML Format provides Full provisioning support

 Default phone configuration support

 Automatic firmware update support

 Multiple language support

 Extended dial plan support

 Directory provisioning support

Structure

1. One general setting file container <setting-files> per phone type, i.e. ET685, etc.,

providing a list of setting file URLs linked to:

 One settings container

(<settings>) per phone type containing general configuration parameters grouped in XML tags (<phone-settings>, <functionKeys>, <tbook>, <dialplan>) OR/AND individual XML Settings Files per phone type containing general configuration parameters:(Phone settings setting file, Function key setting file, Directory setting file, Dial plan setting file).

 One Phone user interface

language file container per phone type with a list of phone user interface language file URLs.

 One Web user interface language file container per phone type with a list of

web user user interface language file URLs.

2. One specific setting file container <setting-files> per phone, i.e. MAC address based, providing a list of setting file URLs linked to:

 One settings container (<settings>) per phone containing phone specific

configuration parameters grouped in XML tags (<phone-settings>, <functionKeys>, <tbook>, <dialplan>) AND/OR individual XML Settings Files one per phone containing phone specific configuration parameters:(Phone settings setting file, Function key setting file, Directory setting file, Dial plan setting file).

3. Firmware setting files containing a subset of firmware related configuration parameters allowing automated firmware updates.

Containers are XML structures allowing to specify a list of setting file URLs/tags which will be consecutively requested by the phone. There are currently two container types supported:

 Setting Files Container

 Setting Container

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Setting Files Container <setting-files>

Setting files container are XML files using the <setting-files> tag

They should be the first XML file provisioned.

They allow to specify a list of setting file URLs:

1. XML phone settings files

2. XML function key setting files

3. XML directory setting files

4. XML dial plan setting files

5. XML uploads setting files

6. XML certificate setting files

7. XML Language setting files

 phone user interface language

 web user interface language

The URLs are requested in the defined order.

tree:openlevels=3|root=Setting Files Container <setting-files>

Element:

Attributes:

File

url

Atribute values:

 XML <phone-settings> file

 XML <functionKeys> file

 XML <ReplacementPlan> file

 XML <tbook> file

 XML <dialplan> file

 XML <uploads> file

 XML <certificates> file

 XML <gui-languages> file

 XML <web-languages> file

Settings Container <settings>

Setting container are XML files using the <settings> tag.

They allow to specify the following setting file tags in one file, e.g:

 <phone-settings> tag

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 <functionKeys> tag

 <tbook> tag

 <dialplan> tag

 <uploads> tag

 <certificates> tag

tree:openlevels=2|root=Settings Container <settings>

Supported Container Tags and Sub Tags

<phone-settings> XML tag

The phone settings XML tag (<phone-settings>) contains the main part of the available settings (configuration parameters).

This XML tag can be used either:

 inside the <settings> tag:

<phone-settings e="2">

<parameter(1)> idx="<index>" perm="<permission flag>" <value></<parameter> ... <parameter(n)> idx="<index>" perm="<permission flag>" <value></<parameter>>

</phone-settings>

 or as an individual XML file whose URL is listed inside <setting-files> tag:

<?xml version="1.0" encoding="utf-8"?> <phone-settings e="2"> <parameter(1)> idx="<index>" perm="<permission flag>" <value></<parameter> ... <parameter(n)> idx="<index>" perm="<permission flag>" <value></<parameter>> </phone-settings>

Level 1

Element:

Attributes:

phone-settings

 e="2" defines that unicode-values inside xml-escapes (e.g. & # 6 4 ;) may be

greater than 255.

Level 2

Element:

<phone-settings-parameter>

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Attributes:

 idx representing a valid account index.

 perm representing a valid permission flag.

 value representing the parameter value. For a detailed list of parameter values,

see Chapter 5, Configuration File Parameter Guide

<functionKeys> XML tag

The function key settings XML (<functionKeys> or <function-keys>) tag contains the free programmable function key configuration parameters.

The tags <functionKeys> and <function-keys> are equivalent. These XML tags can be used either

 inside the <settings> tag:

<functionKeys> <fkey idx="<function_key_index)>" context="<function_key_context>" label="<function_key_label>" [default_text="<label_default_text>"] perm="<permission flag>"><value></fkey> ... <fkey idx="<function_key_index>" context="<function_key_context>" label="<function_key_label>" [default_text="<label_default_text>"] perm="<permission flag>"><value></fkey> </functionKeys>

 or as an individual XML file whose URL is listed inside <setting-files> tag:

<?xml version="1.0" encoding="utf-8"?> <functionKeys> <fkey idx="<function_key_index)>" context="<function_key_context>" label="<function_key_label>" [default_text="<label_default_text>"] perm="<permission flag>"><value></fkey> ... <fkey idx="<function_key_index>" context="<function_key_context>" label="<function_key_label>" [default_text="<label_default_text>"] perm="<permission flag>"><value></fkey> </functionKeys>

Level 1

Element:

functionKeys

Level 2

Element:

Attributes:

fkey

 idx string defines the free function key index n.

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ET685 Administrator and Provisioning Manual

These are the function key index (fkey idx) ranges on ET685 phones with USB ports for all ET6 expansion modules:

 Self-labeling keys on ET685 phone:

 Page 1: 0-5

 Page 2: 6-11

 Page 3: 12-17

 Page 4: 18-23

 ET6 USB expansion modules (UXM):

 Module 1: 24-41

 Module 2: 42-5

 Module 3: 60-77

 context string assigns the function key to a SIP Identity (1 to 12) registered on the

phone. “Active” assigns the current active identity to that function key.

 label string defines the short label to be used to describe the fkey.

 lp string defines if long press of the fkey on the phone can be used to display the

fkey’s configuration menu. Default value is “on”. NOTE: Value must be set to “off” for the functions Push2Talk (p2t) and Line Info Layer. When setting a value that is not the default value for this setting you have to also add clp="1".

 default_text string defines what to show as decription for a key that has neither its

fkey_label setting set nor an XML-description that provides a label.

This attribute is optional and applicable only to self-labeling keys. It has no effect when the key is not self-labeling. When omitted on a self-labeling key, label_default_text remains unchanged.

You may define any arbitrary fixed text, but note that there are three key words that allow to insert dynamic information related to the key:

 $name :

 on a (shared) line key:

– when there is an active call on the key:

the remote name (or number if no name is available) is inserted

– when there is no active call:

 when context is 'active' and $type is not also included:

the key type is inserted

 when context is a specific identity:

the local name or number is inserted

 on other keys:

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the destination configured on the key is inserted

 $type will insert the key type

 $state will insert the key state, when applicable (not all keys have states)

Setting with index 0 describes the format of the upper left key on the first ET6 attached on phones without self-labeling keys. On phones with self-labeling keys, 0 describes the format of the first key on page 1.

 perm string defines the permission flag. See “Flags” on page 51.

 value string defines the function key value, optionally followed by a space and a

value-specific argument. As of firmware versions 8.2.19 and 8.4 and above, XML subtrees can be used instead.

List of valid values of the value string

The following table lists the available values for the value string.

value string Description

auto_answer

blf

button

BW-ACD

BW-Anywhere

BW-RemoteOffice

BW-ServerBLF

call_agent

Enables you to switch Auto Answer functionality on/off for the first outgoing identity. If you don't provide the identity, the auto answer functionality is switched for all identities.

Busy Lamp Field (BLF). Enables users to monitor the dislog state of another phone/user extension. This is indicated by the LEDs adjacent to the particular key.

This is a button that is connected to your PBX.

BroadWorks Automated Call Distribution (ACD) configuration.

BroadWorks Anywhere configuration.

BroadWorks Remote Office configuration.

Broadworks Busy Lamp Field (BLF) configuration.

The phone can be used as a Call Agent that distinguishes five states:

 AgentLoggedOnEvent (Sign-In)

 AgentLoggedOffEvent (Sign-Out)

 AgentNotReadyEvent (Unavailable)

 AgentReadyEvent (Available)

 AgentWorkingAfterCallEvent (Wrap-Up)

These states are governed by the function key ACD, which is configured in the Function Keys section of the webinterface.

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value string Description

conference

Contact List Buddy

dest

dtmf

icom

Press the key to set up a conference call and select desired participants.

Let the key reflect one of the buddies from a resource-list-subscription.

Extension/destination. This key type is used for:

 Extension Monitoring (Busy Lamp Field (BLF))

& Call Pickup: This allows showing the status (idle, ringing, held call, busy) of a distinct phone extension on your phone

 Speed Dial: Pressing this key during idle state

will dial the programmed extension ("number").

 Call Deflection: Pressing this key during an

incoming call will deflect the incoming call to the programmed extension ("number").

This option allows the specification of arbitrary key sequences (allowed digits: "0-9", "*", "#", "A-D" and flash: "!"), which will be sent via DTMF when this button is pressed. This can only be done during an active call.

Pressing the key bound to “Intercom” enables the intercom mode: the phone will be directly connected to the VTech phone if authentication is set up properly. This feature is useful in an office environment as a quick access key to connect to the operator or the secretary.

ivr

keyevent

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The argument is a number that is dialed on key press i.e. sending out an INVITE. Once the call has been established, pressing the same IVR key would send out dtmf digits comprising that number. This can be used to control IVR applications by one key only.

Key events than can be mapped onto the predefined or the usual function keys.

Use the text

of the key events in “List of valid key events” on

page 37. Example:

keyevent followed by a space, and one

keyevent F_ADR_BOOK

ET685 Administrator and Provisioning Manual

value string Description

line

multicast

none

orbit

“Line” key can behave as a private or line shared line key, according to the setting user_shared_line.

 Private Line: Assigns local SIP identities

(lines) to programmable keys.

 Shared Line: Enables subscribers to share

SIP lines and also provides status monitoring of the shared line.

XML Syntax

Syntax XML Format

Description The syntax depends on the XML tag:

 Container: <setting-files>, <settings>

 Setting Files: <phone-settings>, <functionKeys>, <tbook>,

 Firmware File: <firmware-settings>

 Language Files: <gui-languages>, <phrases>, <web-languages>,

<w_phrases>

Coding UTF-8

Hints XML header is required.

<?xml version=1.0 encoding=utf-8?>

Flags Flags are defined as permission flags in the string perm within XML

tags. Valid values are:

 perm=!: The configuration parameter can be changed by the user

and will not be overwritten by mass provisioning.

NOTE: If administrators want to be able to overwrite user parameter definitions, they need to use perm=$. With perm=!, the settings can be changed by mass provisioning only if the end user has not made changes to the configuration on the phone itself or on its Web interface.

 perm=& or perm=R or perm= : The configuration parameters are

Read Only and cannot be changed by the end user.

 perm=$ or perm=RW or perm=" The configuration parameters can

be changed by the end user but will be overwritten by mass provisioning.

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Manual Software Update

You can manually update the software of your phone by following these steps:

1. On a web browser, visit businessphones.vtech.com and open the ET685 downloads

page.

2. Read any release notes that are available.

3. Copy the URL link to the firmware update file. This will be a .bin file. For example: VTechET685-SIP-8.10.1.11-0-SIP-r.bin

4. Open the ET685 WebUI interface, and open the Software Update page.

5. In the Firmware field, paste the link to the firmware update file

ET685 Administrator and Provisioning Manual

6. Click Load. Your ET685 phone reboots and starts the software update.

Note: Do not disconnect the power at any time during this process!

7. After your phone has finished the software update, check the firmware version.

 From the WebUI: open the System Information page.

The Firmware-Version is displayed on the page. For example, VTechET685-SIP-8.10.1.11-0

 From the phone menu:

 In Administrator mode: Select 6 Information > 2 System info

 In User mode: Select: 5 Information > 2 System Info

The firmware version is displayed in the first line of the display. For example, VTechET685-SIP-8.10.1.11-0

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HONE

ENU

ET685 Administrator and Provisioning Manual

C HAPTER 3

EFERENCE

This chapter describes how to use the phone menu to configure the phone settings.

This chapter covers:

 “Viewing the Phone Menu” on page 54.  “Alphanumeric keypad” on page 54.  “Using the Identity menu” on page 57.  “Using the Network menu” on page 64.  “Using the Maintenance menu” on page 79.  “Using the Information Menu” on page 84.

For more information about the other phone menus, see the ET685 User Guide.

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Viewing the Phone Menu

Input modes:

123: Numerals abc: Small letters ABC: Capital letters

Delete character to

the left of the cursor

Current input mode:

Next input mode:

Move cursor to the left Move cursor to the right

Changing input mode:

To view the phone menu on the ET685 display:

 Press the navigation key

–OR–

 Press the function key below , if the symbol is available.

To select menu items and settings on the phone menu:

 Press a number on the alphanumeric keypad

–OR–

 Press and to scroll to the setting and press .

To cancel and return to the previous screen:

ET685 Administrator and Provisioning Manual

 Press .

To return to the idle screen:

 Press for two seconds.

Alphanumeric keypad

Input modes and navigation

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On phone screens where you are keying in entries, the current input mode is indicated underneath the cursor. Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line.

Text underneath cursor

= current input mode

Press function key to switch to input mode

indicated by symbol in function key line

Entering numerals, letters, special characters, and symbols

When entering letters and special characters, pause briefly after each character until the cursor has moved forward so that you won't overwrite the last character you entered. Pausing is not necessary when entering numerals.

Numerals: In numeral mode, press the respective number key to type the number printed on the key.

Letters: When in input modes lower and upper case letters, press the alphanumeric key with the respective letter one, two, three, or four times quickly to type the first, second, third, or fourth letter printed on the key. Pause briefly after each letter.

Example: In lower case letter mode, press the "2" key once to type an "a", twice to type a "b", and three times to type a "c".

Letters with accents and umlauts: When in input modes lower and upper case letters, press the alphanumeric key with the basic form of the respective letter as many times as necessary. Pause briefly after each letter. Available letters with accents and umlauts depend on the phone's language setting.

Example: If the phone language is German, press key "2" four times to type "ä".

Entering special characters and symbols: In input modes lower and upper case letters, press keys "0" and "1" one or more times quickly. Pause briefly after each character or symbol.

 Period. Press "1" once.

 Space (" "). Press "0" once.

 Underscore ("_"). Press "0" twice.

 Special characters listed in the following table. Press "1" as many times as

indicated:

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1x . 2x + 3x @ 4x 1 5x : 6x ,

7x ? 8x ! 9x - 10x _ 11x / 12x \ 13x (

14x ) 15x ; 16x & 17x & 18x * 19x #

20x < 21x = 22x > 23x $ 24x [ 25x ]

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Using the Identity menu

The ET685 supports up to 12 accounts or "phone numbers" with one or more providers or within an office or organization network. On VTech phones, these accounts or phone numbers are called "identities".

In Administrator mode, you can configure identies on the 3 Identity phone menu.

Select Outgoing Identity menu

Use this menu item to select which identity the phone will use for outgoing calls.

1. Press > 3 Identity > 1 Select Outgoing Identity.

2. Select the identity you want for outgoing calls.

3. Press and hold for two seconds to return to the idle screen.

The selected outgoing identity is indicated by a lighter line.

ET685 Administrator and Provisioning Manual

Reregister Identity menu

Use this menu item to reregister one or all identities.

1. Press > 3 Identity > 2 Reregister identity.

2. Select the identity you want to log off.

–OR–

Select 1 All Identities.

3. The Identity menu appears.

4. Press and hold for two seconds to return to the idle screen.

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After successful reregistration, the green person symbol is displayed beside each identity.

Edit Identity menu

The Edit Identity menu item enables you to configure or edit an identity.

Edit Identity (Hotdesking)

Use this menu item to configure or edit an identity for hotdesking (one phone shared by

many users). If you need to enter more data, follow the steps described in “Edit Identity” on

page 59.

1. Press > 3 Identity > 3 Edit Identity > 1 Hotdesking.

2. Select a free identity with , or press its number in the menu.

3. Enter the account with which you register to a SIP registrar/proxy.

4. Enter the IP or DNS address of the registrar/proxy where you want to register this account.

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5. Enter the password for the account registered to a SIP registrar/proxy.

6. Press and hold for two seconds to return to the idle screen.

Edit Identity

Use this menu item to configure or edit an identity.

1. Press > 3 Identity > 3 Edit Identity > 2 Edit Identity.

2. Select a free identity with , or press its number in the menu.

3. Select each of the following menu items from the list, and enter the required information. Note: Some of these menu items might not be available.

 1 Active - Select until the slider is on and “Yes” is displayed. This will

make the identity active.

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 2 Displayname - Enter the name you would like to associate with the identity,

e.g. “John Smith”.

 3 Displaynumber - Enter the display number for the idle screen.

 4 Account - Enter the account with which you register to a SIP registrar/proxy.

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 5 Password - Enter the password for the account registered to a SIP

registrar/proxy.

 6 Registrar - Enter the IP or DNS address of the registrar/proxy where you

want to register this account.

 7 Outbound Proxy - Enter the outbound proxy in this field to ensure all SIP

packets are sent via the specified communication point.

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 8 Authentication Username - If your registrar environment needs a different

user name for registration and authentication, then enter the user name for authentication. The user name in 3 Account will be used for registration.

If you leave this setting blank, then the user name in 3 Account is used f or bot h authentication and regstration.

 9 Mailbox - If you have set up a mailbox, specify the account name for that

mailbox here to associate it with this particular SIP identity.

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4. Press and hold for two seconds to return to the idle screen.

5. Follow the steps in “Reregister Identity menu” on page 57.

Logging off identity

Select this menu item to log off an identity or all identities.

1. Press > 3 Identity > 4 Log off identity.

2. Select the identity you want to log off.

–OR–

Select 1 Log Off All Identities.

If the “VTECH Welcome!” screen appears, it means there are no identities configured on the phone. You must press any button, and then enter the account, registrar, and SIP password to register an identity.

3. If the Identity phone menu appears, press and hold for two seconds to return to the idle screen.

The idle screen shows the identity has been removed.

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Using the Network menu

In Administrator mode, you can configure network settings on the 4 Network phone menu.

IP Settings menu

Use this menu item to Internet Protocol (IP) settings for the phone.

NOTE: After changing these settings, you must reboot your phone.

IPv4 settings

1. Press > 4 Network > 1 IP Settings > 1 IPv4.

2. To turn on DHCP: Select 1 DHCP until the slider is on and “On” is displayed.

ET685 Administrator and Provisioning Manual

–OR–

To turn off DHCP: Select each of the following menu items from the list, and enter the

required information.

 1 DHCP - Select until the slider is off and “Off” is displayed.

This will turn off DHCP.

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 2 IPv4 - Enter the phone’s IP address.

 3 Netmask - Enter the netmask for the phone.

 4 IP Gateway - Enter the IP address of the default IP gateway (NOT the VoIP

gateway). It is the address to which the packets get routed when the desired packet address is not in the current subnet.

 5 DNS Server1 - Enter the IP address of the DNS server for your network.

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3. Press and hold for two seconds to return to the idle screen.

IPv6 Settings

NOTE: After changing these settings, you must reboot your phone.

1. Press > 4 Network > 1 IP Settings > 2 IPv6.

2. Select 1 IPv6 until the slider is on and “On” is displayed.

3. Select 2 Protocol.

4. Select 1 DHCP & SLAAC to assign the IP address with DHCPv6 and SLAAC (Stateless Address AutoConfiguration).

–OR–

Select 2 SLAAC to assign the IP address with SLAAC only.

5. Press and hold for two seconds to return to the idle screen.

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Webserver menu

Use this menu item to secure Web User Interface access to your phone.

1. Press > 4 Network > 2 Webserver.

2. To disable access to the web user interface (WebUI): Select 1 Webserver until the slider is off and “Off” is displayed.

–OR–

To enable access to the Web user interface (WebUI): Select each of the following

menu items from the list, and enter the required information.

 1 Webserver - Select until the slider is on and “On” is displayed.

 2 Webserver Type - Select the type of connection the phone’s web server is

willing to answer to - HTTP & HTTPS, HTTP Only, or HTTPS only.

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 3 User Name - Enter a user name that will be required to access the web user

interface.

 4 Password - Enter the password for the user name.

3. Press and hold for two seconds to return to the idle screen.

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VLAN menu

Use this menu item to configure VLAN settings for your phone.

1. Press > 4 Network > 3 VLAN.

2. Select each of the following menu items from the list, and enter the required information.

 1 VLAN ID (1-4094) - Enter the VLAN ID for the phone to connect to.

 2 VLAN Priority (0-7) - Enter the VLAN priority.

3. Press and hold for two seconds to return to the idle screen.

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WLAN menu

Use this menu item to configure Wireless Local Area Network (WLAN) settings for your phone.

1. Press > 4 Network > 4 WLAN.

2. To disable WLAN: Select 1 WLAN until the slider is off and “Off” is displayed.

–OR–

To e n able WLAN : Select each of the following menu items from the list, and enter the

required information.

 1 WLAN - Select until the slider is on and “On” is displayed.

 2 Scan WLAN - to scan for a WLAN.

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To display WLAN details, press the Details button. To scan for a WLAN again, press the Rescan button.

 3 Manual Setup - Select each of the following menu items from the list, and

enter the required information.

 1 Network Name – Enter the network name.

 2 Encryption – Select the encryption method.

 3 Encryption Key – Enter the encryption key.

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Advanced menu

Use this menu item to configure advanced settings for your phone.

802.1X menu

Use this menu item to configure 802.1X settings for your phone.

1. Press > 4 Network > 5 Advanced > 1 802.1X.

2. To disable 802.1X: Select 1 802.1X until the slider is off and “Off” is displayed.

–OR–

To enable 802.1X: Select each of the following menu items from the list, and enter the

required information.

 1 802.1X - Select until the slider is on and “On” is displayed.

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 2 Mode - Select the IEEE802.1X EAP authentication method.

 3 User Name - Enter a user name that is used for IEEE802.1X EAP-MD5

authentication.

 4 Password - Enter the password that is used for IEEE802.1X EAP-MD5

authentication.

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3. Press and hold for two seconds to return to the idle screen.

Hardware menu

Use this menu item to configure hardware settings for your phone.

1. Press 5 Advanced > 2 Hardware.

2. Select each of the following menu items from the list, and enter the required information.

 1 Net Port Speed/Duplex - Select the NET port speed/duplex.

 2 PC Port Speed/Duplex - Select the PC port speed/duplex.

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3. To disable ethernet detection: Select 3 Ethernet Detection until the slider is off

and “Off” is displayed.

–OR–

To enable ethernet detection: Select the following menu items from the list, and enter

the required information.

 3 Ethernet Detection - Select until the slider is on and “On” is

displayed.

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 4 Action on Ethernet Cable Replug - Select the action the phone should take

when the ethernet cable is replugged.

4. Press and hold for two seconds to return to the idle screen.

NTP menu

NOTE: After changing these settings, you must reboot your phone.

Use this menu item to configure NTP settings for your phone.

1. Press > 4 Network > 5 Advanced > 3 NTP.

2. Select each of the following menu items from the list, and enter the required information.

 1 NTP Server - Enter the domain name / IP address of the NTP server.

 2 NTP Refresh Timer - Enter the interval after the phone will re-synchronize

the time from the NTP server, in seconds.

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3. Press and hold for two seconds to return to the idle screen.

DNS menu

NOTE: After changing these settings, you must reboot your phone.

Use this menu item to configure NTP settings for your phone.

1. Press > 4 Network > 5 Advanced > 4 DNS.

2. Select each of the following menu items from the list, and enter the required information.

 1 DNS Domain - Enter the DNS domain for your phone.

 2 DNS Server1 - Enter the IP address of the DNS server for your network.

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 3 DNS Server2 - Enter the IP address of a backup DNS server for your

network.

3. Press and hold for two seconds to return to the idle screen.

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Using the Maintenance menu

In Administrator mode, you can perform maintenance functions on the 5 Maintenance phone menu.

Maintenance functions include switching between user/administrator mode, setting your keyboard lock PIN, rebooting your phone, or resetting your phone to factory default values.

Security menu

Use this menu item to switch your phone between user mode and administrator mode, and to set your keyboard lock PIN.

Putting your phone in User Mode

1. Press > 5 Maintenance > 1 Security > 1 Administrator Mode until the slider is off and “Off” is displayed.

The phone is now in user mode.

ET685 Administrator and Provisioning Manual

2. Press and hold for two seconds to return to the idle screen.

Putting your phone in Administrator Mode

1. Press > 4 Maintenance > 1 Security > 1 Administrator Mode until the slider is on and “On” is displayed.

2. Enter the administrator password.

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If you entered the password correctly, the phone is now in administrator mode.

NOTE: If you forgot the administrator password, and the default administrator pasword 0000 (4 x zero) does not work, you can factory reset the phone – on the web interface: Go to the Advanced page > Update tab, and click the Reset button.

3. Press and hold for two seconds to return to the idle screen.

Changing the Keyboard Lock PIN

1. Press > 5 Maintenance > 1 Security > 2 Change keyboard-lock PIN.

2. Enter the current PIN (if prompted).

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3. Enter the new PIN or press to clear the PIN.

4. Re-enter the new PIN or press to clear the PIN.

5. Press and hold for two seconds to return to the idle screen.

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Reboot

Use this menu item to reboot your phone.

1. Press > 5 Maintenance > 2 Reboot.

2. At the “Reboot?” prompt, press to reboot or to cancel.

The phone reboots.

Reset Values

Use this menu item to reset your phone to factory default values.

1. Press > 5 Maintenance > 3 Reset Values.

2. Enter your administrator password.

The phone reboots. After rebooting, you will be prompted to select a language, time zone, dial tone scheme, and to register an identity.

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Using the Information Menu

In Administrator mode, you can display information about your phone on the 6 Information phone menu. The information you can display includes:

 Status messages

 Firmware version number

 IP address

 MAC address

 URL of the Web User Interface (WebUI)

Status Info

Use this menu item to display status messages - call forwarding status, passwords not set, missed calls, reboot required, etc.

1. Press > 6 Information > 1 Status Info.

The status messages appear. If there are no status messages, the message “(no data available) is displayed.

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2. Press and hold for two seconds to return to the idle screen.

System Info

Use this menu item to display the firmware version number, IP address, and MAC address of the phone.

1. Press > 6 Information > 2 System Info.

The phone displays the system info.

2. Press and to scroll through the information displayed on the screen.

3. Press and hold for two seconds to return to the idle screen.

Help

Use this menu item to display the URL for the phone’s web user interface (WebUI).

1. Press > 6 Information > 3 Help.

The phone displays the WebUI information.

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2. Press and to scroll through the information displayed on the screen.

3. Press and hold for two seconds to return to the idle screen.

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SER INTERFACE

EFERENCE

ET685 Administrator and Provisioning Manual

C HAPTER 4

UI)

The WebUI allows you to configure all aspects of ET685 Deskset operation, including account settings, programmable keys, network settings, contact lists, and provisioning settings. The WebUI is embedded in the ET685 operating system. When you access the WebUI, you are accessing it on the device, not on the Internet.

This chapter describes how to access the WebUI and configure ET685 settings.

This chapter covers:

 “Using the Web User Interface (WebUI)” on page 88.  “Operation pages” on page 91.  “Setup pages” on page 97.  “Status pages” on page 175.

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Using the Web User Interface (WebUI)

The Web User Interface (WebUI) resides on the ET685 Deskset. You can access it using a web browser. After you log in to the WebUI, you can configure the ET685 on the following pages.

Operation

 Home (see page 91)  Directory (see page 93).

StatusSetup

 Preferences (see page 97)  Speed Dial (see page 103)  Function Keys (see page 105)  Identity n (see page 113)  Action URL Settings (see page 134)  Advanced (see page 137)  Certificates (see page 170)  Software Update (see page 172)

 System Information (see page 175)  Log (see page 175)  SIP Trace (see page 176)  DNS Cache (see page 177)  Subscriptions (see page 177)  PCAP Trace (see page 178)  Memory (see page 179)  Settings (see page 179)

Many of these pages are available only if your phone is in Administrator mode.

Accessing the WebUI

1. Ensure that your computer is connected to the same network as the ET685. Your computer may already be connected to the network through the PC port on the back of the ET685.

2. Find the IP address of the ET685:

 Press > 6 Information > 2 System Info.

The phone displays the system info.

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3. On your computer, open a web browser. (Depending on your browser, some of the pages presented here may look different and have different controls. Ensure that you are running the latest update of your preferred web browser).

4. Type the ET685 IP address, preceded by "http://" or "https://" in the web browser address bar (for example: http://192.168.10.115) and press ENTER on your computer keyboard.

The browser displays a window asking for your user name and password.

5. Enter your HTTP user name and password, if requested. You can set the user name and password later on the WebUI: Advanced > Qos/Security page > HTTP Server.

6. Click OK.

The WebUI appears.

7. Click topics from the navigation bar on the left of the WebUI, and then click the links along the top to view individual pages.

Changing settings in the WebUI

When you make changes to the phone’s settings on the WebUI pages, click the Apply button to apply your changes.

If the WebUI displays the following message at the top of the page, it means you have not yet saved your changes to the phone.

 Click the View Changes button to display what changes need to be saved.

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 Click the Save button to save your changes to the phone.

Some changes to settings require the phone to be rebooted. The WebUI displays the following message.

 Click the Reboot button to reboot your phone.

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Operation pages

The Operation pages display information about the operation of your phone:

 Dialing a number

 Displaying Call History of dialed numbers, missed calls, and received calls.

Home page

The Home page enables you to dial a number or Uniform Resource identifier (URI) on your ET685 Deskset, and also displays call history of dialed numbers, missed calls, and received calls.

ET685 Administrator and Provisioning Manual

Setting Description

Dial a number Enter a phone number/SIP URI/IP address you want to call

from your phone.

Outgoing Identity Choose the outgoing identity of the number you want to call,

and then click the Set button.

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Setting Description

Dial button - Click to dial the number on your phone. The

phone calls the number on the speakerphone. You can lift the handset or press the headset button on your phone.

Hangup button - Click to disconnect the call.

Set button - Click to set the Outgoing Identity.

Dialed hyperlink - Go to the Dialed Numbers area of the

page.

Missed hyperlink - Go to the Missed Calls area of the page.

Received hyperlink - Go to the Received Calls area of the

page.

Dialed Numbers This area of the page displays the call history of recent calls

dialed from your phone. It shows date, time, and duration of the call as well as Local Identity and Number. Local Identity is the phone's outgoing identity chosen for the call, and Number is the phone number.

 Click next to Dialed Numbers to delete all

entries.

 Click next to a line to delete the line.

 Click the 1st to add/edit the number in the

Directory.

 Click the 2nd to add/edit the URI in the

Directory.

Missed Calls This area of the page displays the call history of recent calls

missed by your phone. It shows date and time of the call as well as Missed, Local Identity, and Number. Local Identity is the phone's outgoing identity called by the phone number listed under Number, and Missed shows the number of times calls by this phone number were missed.

 Click next to Missed Calls to delete all entries.

 Click next to a line to delete the line.

 Click the 1st to add/edit the number in the

Directory.

 Click the 2nd to add/edit the URI in the

Directory.

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Setting Description

Received Calls This area of the page shows the call history of calls received

by your phone. It shows date, time, and duration of the call as well as Local Identity and Number. Local Identity is the phone's outgoing identity which received the call, and Number is the phone number it was received from.

 Click next to Received Calls to delete all

entries.

 Click next to a line to delete the line.

 Click the 1st to add/edit the number in the

Directory.

 Click the 2nd to add/edit the URI in the

Directory.

Directory page

On the Local Directory page, you can manage your local directory entries. You can edit, delete, and add contact information for up to 1,000 entries. In order to back up your contacts or import another local directory file, the page also enables you to export and import your phone's local directory.

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Setting Description

Directory: This area of the screen displays the entries in your phone's

directory.

 Click to edit the entry.

 Click to delete the entry.

 Click call the number on your phone.

Add or Edit Entry: Displays information about the directory entry you are

adding or editing.

Number The person’s phone number

Number Type The number type - sip, cell, fixed, private, or business.

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Setting Description

Contact Type The contact type:

 None

 VIP - Enables calls from the number, even if Do Not

Disturb (DND) is turned on.

 Deny List - Blocks calls from the number, but the

caller can still leave a voicemail message.

Outgoing Identity The outgoing identity for this person’s directory entry.

Group A group in which the person belongs - None, Friends,

Family, Work, Colleagues.

Title The person’s company title. For example, Head of

Finances.

Organization The organization/company for which the person works.

Email The person’s email address.

Note A note about the person.

Photo Enables you to upload a photo to the directory entry.

Dimensions must not exceed VGA (640x480 pixels) in size. Color depth: 32-bit. Format: JPEG (.jpg) / .gif / .png

Delete Photo Select this check box to delete the current Photo.

Visible only when a Photo is assigned to the directory entry.

Action-Url String that defines the action URL to request when the

phone receives or places a call with this directory entry.

Nickname The person's nickname

First Name The person’s first name

Family Name The person’s family name

Birthday The person’s birthday in either dd.mm.yyyy or mm/dd/yyyy

format

Favorite Marks the person as favorite

Add/Edit button - Click to either add a new entry, or save your changes to the currently selected entry.

Add Sub button - Click to add a directory sub-entry.

Change button - Click to save your changes to the currently

selected entry.

Import directory (CSV): This area of the screen enables you to import directory

entries from a Comma-Separated Value (CSV) file.

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Setting Description

Load from file:

Filename Select the file you want to upload.

Filetype Select the format of the file - CSV format or Unicode

TAB-separated.

Skip first Line Select “on” to skip the first line of the import file, such as a

heading line that describes field names.

Load button - Click to import the file.

The WebUI displays an import preview.

 To delete your phone’s existing directory, select

“on” for Delete whole directory before.

 Make any required changes to the import field

names, and click Save.

Delete whole directory Delete button - Click to delete your phone’s directory.

Click here to save the current directory.

Click here to save the current directory in XML format.

The WebUI displays a warning message asking if you really want to delete. Click the Yes or No button.

Click the link to display the directory in CSV format. Right-click to save in your web browser.

Click the link to display the directory in XML format. Right-click to save in your web browser.

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Setup pages

The Setup pages of the WebUI are for the setup and configuration of your phone:

Preferences page

On the Preferences page, you can configure some basic settings for the phone and set hold ringtone, privacy, and keyboard settings. The Preferences page is also available to phone users when they log on to the WebUI in user mode.

ET685 Administrator and Provisioning Manual

 Setting phone preferences

 Assigning speed dial numbers

 Setting function keys

 Settings for Identities (accounts), Action URLs, and Advanced features

 Installing certificates

 Updating the phone’s software

Setting Description

General Information:

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Setting Description

ET685 Administrator and Provisioning Manual

Webinterface Language

Select a language used on the Web User Interface (WebUI). This may be different from the language currently used on the phone.

Language

Select the language used on the Phone User Interface of your phone.

Number Display Style Specifies how incoming and outgoing calls are displayed:

 Full Contact: The complete URL is shown

 Name: Only the name is displayed

 Number: Only the number is displayed

 Name+Number: Name and number are displayed

 Number+Name: Number and name are displayed

Tone Scheme Select the dialtone you prefer for your phone. Also, DTMF

echo will differ (on/off) on different schemes.

MWI Notification Specify the type of Message Waiting Indicator (MWI)

notification that will inform you when a new message arrives. A short beep <beep> is reminding you once on having mailbox messages waiting in which <reminder> is doing that repeatedly. With <silent> this functionality can be switched off.

MWI Dial Tone Your phone's dialtone can be changed into a stuttering tone

<stutter> to remind you on having waiting mailbox messages. With <normal> this functionality can be switched off.

Use Backlight On: Backlight is turned off or dimmed after the phone has

been inactive for approximately 20 seconds (default setting) or after time in seconds set in text field of Preferences > Dim after. On some phone models, it is additionally possible to adjust the intensity of the backlight in active and idle mode. Off: Backlight is turned off completely. Always: Backlight is turned on permanently.

Dim after (in seconds) Number of seconds after which to dim (phones with color

display) or turn off the display backlight when nothing is happening.

U.S. date format (mm/dd)

With this setting, you can select either U.S. (month/day) or European (day.month) format for displaying the time and date.

24 Hour clock When you select “on”, the timestamps will be formatted in

24-hour format, otherwise in 12-hour format.

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Setting Description

Show Clock Specifies whether or not clock and date should be displayed

(at the idle screen usually). Release 8.4.32 or higher: If <false> phone name is displayed instead (if set).

U.S. dialnumber format When this setting is on AND the phone is set to a US time

zone, any numbers you dial will be formatted on the display like the following examples:

1. National format: 9785550123 will be shown as (978) 555-0123; formatting will start when the 4th digit is entered.

2. Service numbers (depending on availability in your area): A service number beginning with 511, for example, will be shown as (511) -xxxx; formatting will start when the 4th digit is entered.

3. International access code (for dialing numbers outside NANP): Numbers beginning with the international access code 011 will be shown as 011-x-xxxxxx. Formatting will start when the 4th digit is entered; the country dialing code (the digit(s) enclosed by the two hyphens) can consist of one or more digits.

Examples:

 After you have entered the four digits 0114, the

display will show them as 011-4.

 Entering 9 as a fifth digit will result in 011-49-

because 49 is an existing country dialing code (Germany).

 Entering 2 as a fifth digit will result in 011-42 without

the second hyphen because there is no 42 country dialing code; entering 0 as the sixth digit will result in 011-420- because 420 is an existing country dialing code (Czech Republic).

Note: U.S. dialnumber format is the default setting, but will only be activated when the selected time zone on the phone is a US time zone.

Use Flash Plugin If you want to have a live reaction on incoming or outgoing

calls on the phone’s “Home” page, switch this option to “on”. Your web browser has to support the Macromedia flash movie format.

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Setting Description

Redundant Softkeys When showing a list in minibrowser while the

minibrowser-xml does not define any context-keys on its own: this setting decides if to show navi-keys instead or no keys at all.

Show Image in Calls Defines whether or not to show a symbol/photo during a call.

Turning this off will leave more area for displaying the party names and other information during a call.

Show IVR digits during connected

This setting controls whether digits pressed during a connected call are shown on the display or not. These digits are usually used to control IVR prompts and to enter user specific information e.g. calling card number, pin codes, credit card number, billing info etc. Turning this setting off ensures privacy by disabling the display of these digits. The actual keys are either not shown at all or replaced replaced by *.

Global counter for Missed Calls

When set to <on>, the phone will count missed calls on all registered lines and show them on the phone. If turned <off>, missed calls for the active identity will be shown on the display.

Active Identity Scrolling Turn on/off active line scrolling using navigation key in idle

state.

Scroll step interval Time in ms to make the next step for text scrolling.

Scroll step pause The setting describes for how many scroll-steps the

scrolling is paused when its beginning of a scrolling text is shown. For phones that don't use circle-scroll-technique, but instead scroll to the end and then start up front again, this stop-time also describes the pause at the end.

Scroll step count Defines the number of steps a text is scrolled, e.g. when =1

a scrolling text would first show it's beginning and next its end. For smoother scrolling, you will need a high number. Text always scrolls at least 1 pixel per step.

Possible scroll pause when showing beginning or end do not count as extra scroll steps.

Show identity index Shows local sip line index during call states in adition to the

remote user display name/number/url

Show call status info if turned on the call progress is shown in the headline of the

call progress window e.g. (100 Trying, 180 Ringing etc).

Advertisement This setting distinguishes whether an Advertisement page is

displayed on the VTech phone WebUI home page. This setting is related to the setting advertisement_url.

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Specifications and Main Features

Frequently Asked Questions

User Manual

Preface 6 Back to Contents

Text Conventions

Audience

Related Documents

Introducing the ET685 8 Back to Contents

About the ET685 Deskset

Quick Reference

Programmable Keys

Configuration Methods

Provisioning 14 Back to Contents

Auto Provisioning

Requirements

Saving Configuration Files

Scenarios

DHCP Option 66/67

DHCP Options

Plug & Play

Automatic Redirection Service

TR-069 Provisioning

Bootup Process

Configuration File Types

ASCII Format

Structure

Hints

Flags

General Setting File

Specific Setting File

Firmware Setting File

XML Format

Structure

Setting Files Container <setting-files>

Settings Container <settings>

Supported Container Tags and Sub Tags

XML Syntax

Manual Software Update

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Viewing the Phone Menu

Alphanumeric keypad

Input modes and navigation

Entering numerals, letters, special characters, and symbols

Using the Identity menu

Select Outgoing Identity menu

Reregister Identity menu

Edit Identity menu

Edit Identity (Hotdesking)

Edit Identity

Logging off identity

Using the Network menu

IP Settings menu

IPv4 settings

IPv6 Settings

Webserver menu

VLAN menu

WLAN menu

Advanced menu

802.1X menu

Hardware menu

NTP menu

DNS menu

Using the Maintenance menu

Security menu

Putting your phone in User Mode

Putting your phone in Administrator Mode

Changing the Keyboard Lock PIN

Reboot

Reset Values

Using the Information Menu

Status Info

System Info

Help

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Using the Web User Interface (WebUI)

Accessing the WebUI

Changing settings in the WebUI

Operation pages

Home page