VTech ErisTerminal VSP861 User Manual
ErisTerminal® SIP Deskset
VSP861
User Guide
VSP861
2
3
Congratulations
on your purchase of this VTech product. Before using this product, please read
Important Safety Information on page 4 of this manual. Please thoroughly
read this user’s manual for all the feature operations and troubleshooting
information necessary to install and operate your product. You can also visit our
website at businessphones.vtech.com or call 1 (888) 370-2006.
Please note the serial number of your product, which can be found on the back
of the deskset. Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.
4
Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear in this user’s manual. Always follow basic
safety precautions when using this product to reduce the risk of injury,
re, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of re, electric shock and injury, including the
following:
1. This product should be installed by a qualied technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the telephone base and handset
are provided for ventilation. To protect them from overheating, these
openings must not be blocked by placing the product on a soft surface such
as a bed, sofa or rug. This product should never be placed near or over a
radiator or heat register. This product should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the
telephone base or handset because they may touch dangerous voltage
points or create a short circuit. Never spill liquid of any kind on the product.
5
12. To reduce the risk of electric shock, do not disassemble this product, but
take it to an authorized service facility. Opening or removing parts of the
telephone base or handset other than specied access doors may expose
you to dangerous voltages or other risks. Incorrect reassembling can cause
electric shock when the product is subsequently used.
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorized
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized
technician to restore the product to normal operation.
E. If the product has been dropped and the telephone base and/or
handset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of ammable or ame-supporting gases, unless there is
adequate ventilation. A spark in such an environment could create a re or
explosion. Such environments might include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc.
17. Only put the handset of your telephone next to your ear when it is in normal
talk mode.
18. The power adapters are intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
19. Use only the power cord and batteries indicated in this manual. Do not
dispose of batteries in a re. They may explode. Check with local codes for
possible special disposal instructions.
6
20. For pluggable equipment, the socket-outlet shall be installed near the
equipment and shall be easily accessible.
21. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide
the telephone base down on both mounting studs until it locks into place.
Refer to the full instructions in Deskset Installation in this user guide.
22. CAUTION: Keep small metallic objects such as pins and staples away from
the handset receiver.
SAVE THESE INSTRUCTIONS
7
Important Safety Information
Important safety instructions.............. 4
Introduction
Deskset features................................ 9
Quick Reference Guide
Front panel features ........................ 10
Dial pad and audio keys ................. 11
Rear panel connection ports............ 11
Programmable Feature keys ........... 12
Deskset Installation
Overview.......................................... 13
Network requirements ..................... 13
Location ........................................... 14
Connecting the phone ..................... 15
Installing the phone ......................... 16
To mount the phone on the wall....... 17
Wall mount to tabletop installation ... 19
Using the Phone
Home screen ................................... 20
Home screen shortcuts.................... 20
Header icons ................................... 22
Feature key indicators ..................... 23
Using the menu ............................... 24
Main menu items ............................. 24
Making calls ..................................... 25
Answering calls................................ 27
Putting a call on hold ....................... 29
Managing calls with FLASH............. 30
Forwarding calls .............................. 31
Transferring calls ............................. 33
Making a conference call ................. 36
Setting up a Network Conference.... 37
Retrieving messages ....................... 38
Using a shared line .......................... 39
Call monitoring with shared lines ..... 39
Putting a shared-line call on hold .... 40
“Barging in” ...................................... 40
Busy lamp eld ................................ 42
Paging ............................................. 43
Phone Features
Using the local directory .................. 45
Using the Blacklist ........................... 49
Call history ....................................... 50
Call recording .................................. 52
Listening to call recordings .............. 53
Transferring call recordings to a
computer.......................................... 54
Viewing the Phone Status ............... 55
Finding the software version............ 55
Finding the IP Address .................... 56
Setting Do Not Disturb ..................... 56
Setting Call Forwarding ................... 57
Setting Anonymity ............................ 58
ErisTerminal SIP Deskset
VSP861
User Guide
Table of Contents
8
Setting Call Alerts ........................... 60
Setting Auto Answer ........................ 60
Cordless Headset
Registering an optional cordless
headset ............................................ 62
Deregistering a cordless headset .... 63
Deregistering the cordless headset
without the deskset .......................... 63
Cordless accessory registration and
deregistration time-out ..................... 63
Cordless Handset
Registering an optional cordless
handset ............................................ 64
Deregistering the cordless handset . 65
Conguring the Phone
Using the App Settings menu .......... 66
Conguring the default screen......... 67
Conguring the Home screen shortcuts
68
Using the User Settings menu ......... 69
Display ............................................. 70
Audio ............................................... 71
Setting the date and time................. 72
Setting the language........................ 73
Setting the Key Unlock PIN ............. 74
Hiding In-Call Digits ......................... 75
Conguring the Feature keys .......... 76
Changing the password ................... 77
Restarting the phone ....................... 77
WebUI
Using the WebUI ............................. 78
Status .............................................. 80
Call Settings .................................... 81
User Preferences............................. 84
Programmable Keys ........................ 86
Speed Dial ....................................... 89
Directory .......................................... 90
Blacklist ........................................... 93
Remote XML ....................................93
Call History ...................................... 94
Servicing .......................................... 95
PIN Masking .................................... 96
Phone Lock...................................... 96
Troubleshooting
General issues................................. 97
Specications
Electrical and environmental
specications ................................... 98
Special Characters
Entering special characters ............. 99
Maintenance
Taking care of your telephone ....... 100
GPL License Information
GPL code requests ........................ 101
9
Introduction
This user’s manual contains detailed instructions for using your VSP861 deskset.
Please read this user’s manual before using your telephone.
Deskset features
The VTech VSP861 deskset is full-featured SIP endpoint business phone designed
to work with popular hosted IP PBX services and on-premise SIP PBXs. Once
you have ordered and congured your PBX service, the deskset enables you to
make and receive calls as you would with any other business phone. The deskset
provides calling features such as hold, transfer, conferencing, speakerphone,
quick-dial numbers and one-touch voicemail access.
There are two ports, known as the Ethernet port and PC port, at the back of
the deskset. The Ethernet port allows the VSP861 deskset to connect to the
hosted IP PBX via a router. The PC port is for another device such as a personal
computer to connect to the local area network through the deskset.
The VSP861 deskset supports paging and call transfers between system extensions
and can connect you and two other parties on the same conference call.
The slot on the back of the phone accepts a micro SD card. The SD card allows call
recording, if your administrator has enabled this feature.
The telephone also has 30 virtual feature keys. You or your system administrator
can program these keys for functions such as quick dial, redial, Do Not Disturb,
call forwarding, message retrieval, and call parking.
The keys can also be programmed as Busy Lamp Field keys, to monitor other
desksets in the system. You can press the key for a monitored extension to
answer a call at your own deskset. The feature keys have two-color indicators to
indicate call activity. For more information about the feature keys, see page 23.
The VSP861 IP Phone features include:
• Large backlit color touchscreen
• Speakerphone, Hold, Redial and Mute keys
• Up to 8 lines
• Up to 10 active calls
• 3-way conferencing
• Message Waiting alert LED
• Dual GigE Ethernet ports
• Power over Ethernet enabled
• DECT cordless headset and headset support
• 1000-entry local directory
• MicroSD card slot and call recording
10
Quick Reference Guide
Front panel features
SCREEN
Displays call information, menu
icons, and deskset menus.
CANCEL
Press to cancel an operation or exit a menu.
NAVIGATION PAD
Press q or p to scroll through
menus, highlight items or change
settings.
While entering text, press t or u
to move the cursor left or right.
Press OK to select a menu item
or save a setting.
MESSAGE WAITING indicator
Flashes when you have a new
voice message.
VSP861
Corded headset input (on side)
SPEAKER
Press to turn the speakerphone on or off.
REDIAL
Press to view list of previously dialed numbers.
HOLD
Press to put a call on hold.
MUTE
During a call,
press to mute
the microphone.
HEADSET
When a headset is connected
to the phone, press to make,
answer or hang up a call.
MIC (underneath)
– VOLUME +
Press to:
• adjust the listening volume
during a call.
• adjust the playback volume
during message playback.
• adjust the ringer volume
when the phone is idle.
SD card slot (on back)
11
PoE Class 3
Use only
Supplied
Adapter
5.1V
Quick Reference Guide
Rear panel connection ports
Ethernet/LAN port
Power adapter jack
PC port Reserved for future use
Do not connect to other equipment.
12
Programmable Feature keys
The table below lists the default settings for the feature keys. The key
assignments on your phone may be different. For the complete list of
programmable key options and how to edit them, see “Programmable Keys” on
page 85.
To view the feature keys, you can press:
• on the screen header.
• on the idle screen. You may need to press to view additional idle
screen icons.
The rst page of 15 feature keys appears.
Key Number Setting
1 Line 1*
2 Line 1
3 Line 1
4 Directory
5 Call History
6 Redial
7 Messages
8 Do Not Disturb
9 Call Forward All
10 None
11 None
12 None
13–30 None
* Your system administrator can assign more than one key to a line. For example, you might be
able to activate Line 1 with keys 1 and 2, and Line 2 with keys 3 and 4. Consult your administrator
regarding your phone’s conguration.
Quick Reference Guide
13
Deskset Installation
Overview
This section assumes that your network infrastructure is established and that
your IP PBX service has been ordered and congured for your location.
Install the phone close to a router or network switch. You can power the phone
using the supplied power adapter or Power over Ethernet (PoE—Class 3). If you
are not using PoE, install the phone near a power outlet not controlled by a wall
switch. The phone can be placed on a at surface or vertically mounted on the wall.
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006.
Network requirements
A switched network topology is recommended for your LAN. The ofce LAN
infrastructure should use Cat.-5/Cat.-5e cable.
The LAN connections to the deskset(s) should all be wired. However, wireless
connections to other devices (such as laptops) in your ofce will not impede
performance.
All desksets must reside on a single subnet. A Dynamic Host Conguration
Protocol (DHCP) server is recommended and must be on the same subnet as
the desksets so that IP addresses can be auto-assigned. In most cases, your
network router will have a DHCP server. By default, the deskset has DHCP
enabled for automatic IP address assignment.
NOTE
Some DHCP servers have default settings that limit the number of network
IP addresses assigned to devices on the network. You should log in to your
server to conrm that the IP range is sufcient.
If no DHCP server is present, you can assign static IPs to desksets. See the
Administrator and Provisioning Guide for more information. If you do not have a
DHCP server or do not manually assign static IPs, you will not be able to access
the WebUI and/or enable automatic time updates from an NTP server.
A DNS server is recommended to resolve the path to the Internet and to a server
for rmware and conguration updates. If necessary, the system administrator
can also download upgrade les and use the WebUI to update the deskset
rmware and/or conguration settings manually.
14
Deskset Installation
Location
Avoid placing the deskset too close to:
• Communication devices such as television sets, DVD players, or other
cordless telephones
• Excessive heat sources
• Noise sources such as a window with trafc outside, motors, microwave
ovens, refrigerators, or uorescent lighting
• Excessive dust sources such as a workshop or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on top of a washing machine or work
bench
15
Deskset Installation
Connecting the phone
IMPORTANT INFORMATION
1. Use only a compatible VTech power adapter.
To get a replacement power adapter, visit our website at
businessphones.vtech.com, or call 1 (888) 370-2006.
2. The power adapter is intended to be correctly oriented in a vertical or oor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
Router
Plug the other end of
the Ethernet cable into
the router connecting
to your console.
Plug one end of the
Ethernet cable into the
Ethernet port at the back
of the phone.
Plug the small end
of the phone power
adapter into the power
jack at the back of the
phone (if PoE cannot
be provided through
Ethernet cable).
Plug the large end of the
phone power adapter
into an electrical outlet
not controlled by a wall
switch (if PoE cannot
be provided through
Ethernet cable).
16
Make sure you plug in the Ethernet cable before powering up the phone.
1. If you plan to place the phone on a at surface, attach the stand. Line up the
tabs on the stand with the slots on the rear of the phone. Two sets of slots
allow you to attach the stand at different angles.
2. Plug the end of the coiled handset cord into the jack on the side of the
telephone.
3. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
deskset (marked by ), and plug the other end of the cable into your
network router or switch.
If the deskset is not using power from a PoE-capable network router or switch:
a. Connect the supplied power adapter to the deskset power jack.
b. Plug the power adapter into an electrical outlet that is not controlled by a
wall switch.
If there is a networked computer and no extra Ethernet wall ports near the phone,
then the phone and PC can share the same network connection.
Deskset Installation
Installing the phone
VSP861
Handset cord jack
17
To share a network connection with a PC:
1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by ).
2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet port.
• If a PC is connected to your network through a phone, any phone resets and
power or network interruptions will disrupt the PC’s connection to the network.
To insert a microSD card (optional):
1. Release the microSD card cover and swivel it out of the way.
2. Insert a microSD card (oriented as shown on the phone), pressing it down
with a ngernail until it clicks into place.
To mount the phone on the wall
1. Prepare the wall-mount screws. The deskset will t onto wall-mount screws
with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard
wall plates have screw centers 3 ¼ inches (8.2 cm) apart.
2. If the deskset stand is attached, detach the stand.
3. Put the corded handset aside. Use a coin to rotate the handset tab 180
degrees. The protruding edge holds the corded handset when the phone is
mounted on the wall.
Protruding edge
Handset tab
4. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
deskset (marked by ).
5. If the deskset is not using power from a PoE-capable network router or
switch, connect a power adapter to the deskset power jack.
Deskset Installation
Installing the phone (continued)
18
6. Align the upper wall mounting hole on the back of the phone with the upper
tab of the standard wall plate. Make sure the lower wall mounting hole on the
mounting bracket also aligns with the lower tab of the standard wall plate.
Push the phone down until it clicks securely in place.
7. Bundle the Ethernet cable and power adapter cord neatly with twist ties.
8. Plug the Ethernet cable into the router your console is connected to and the
power adapter into an electrical outlet not controlled by a wall switch if you
are not using PoE.
Deskset Installation
To mount the phone on the wall (continued)
19
To change the phone from the wall mount position to tabletop position, follow the
steps below.
1. If the Ethernet cable and power adapter cord are bundled, untie them rst.
2. Push the phone up to remove it from wall. Unplug the Ethernet cable from
the router and the power adapter from the power outlet.
3. See “Installing the phone” on page 16.
Deskset Installation
Wall mount to tabletop installation
20
Using the Phone
Home screen
The Home screen appears after the phone is connected and congured for your
SIP PBX service. The Home screen indicates that you have no active or held
calls. If you have an active call or are viewing a menu, you can view the Home
screen at any time by pressing .
Pressing the shortcuts on the Home screen performs the actions described
below. To view additional shortcuts, press .
NOTE
• The Home screen is one of three possible default screens. The default
screen appears when your phone is idle. You can select your prefered
default screen on the App Settings menu. See “Conguring the Phone”
on page 66.
• Your system administrator can add a custom background to the Home
screen. The appearance of your Home screen and the available
shortcuts may differ from that shown.
Home screen shortcuts
This table describes the Home screen shortcuts. Pressing these shortcuts opens
various applications on the phone.
To launch an application, you can either:
• Press the shortcut.
• Highlight the shortcut using the Navigation key and then press OK.
These are the icons that appear with default settings. Your system administrator
may include other icons on your deskset idle screen.
Icon Press to...
Select a line to use for a new call.
Make a call using the default line (when the key is labeled New Call) or using
the line specied by the label (Line 1, for example). The Live Dialing screen
opens.
Home screen
Home screen header
21
Icon Press to...
No action. A red line icon indicates a disabled account. See your system
administrator for more information.
Make a call to a previously dialed number. The Dialed Calls list opens.
View the local Directory.
View the blacklist. The phone rejects calls from blacklist entries.
Access your messages on the Messages menu.
View your Call History, including your missed calls, received calls, and dialed
calls.
Select a paging zone for broadcasting a page.
Broadcast a page to a predened zone.
Change the phone settings, including Call Settings, App Settings, and User
Settings.
View the phone status, including network status, line status, product
information, and cordless accessory status.
Turn Do Not Disturb on and off for all lines, or the default line.
Turn Call Forward Always on and off for the default line.
Open the Call Manager to view and manage calls in progress.
View, use and congure the Feature keys.
Access your call recordings.
Immediately call back the last missed call.
22
Using the Phone
Header icons
The header runs along the top of the screen, and is present at all times, no
matter what phone activity is taking place. The header displays phone status and
features two shortcut icons to display the idle screen and the feature keys. The
status and shortcut icons are shown and described below.
Icon Description
Press to view the Home screen, where you can view the rst page of
application shortcuts.
Press to view the Feature Keys.
Indicates the number of missed calls. Press to view to view your Call History.
You have a new message. Press to view the Messages menu. Depending on
your voicemail setup, you may be able to access your messages through the
Messages menu.
The phone has one or more calls (including active calls, held calls, incoming
calls, or pages). The number indicates the number of calls. Press to view the
Call Manager.
Auto Answer is enabled. The phone will answer calls after a delay without any
action from you. See “Setting Auto Answer” on page 60.
Call Forward Always is on for the default line. Press this icon to view the Call
Forward menu. See also “Setting Call Forwarding” on page 57.
The ringer is off. Press this icon to view the Audio menu.
Do Not Disturb is on for all lines, or the default line. Press this icon to view the
Do Not Disturb menu. See also “Setting Do Not Disturb” on page 56.
The Ethernet cable is unplugged or the network is down.
The phone is connected to a VPN (Virtual Private Network).
The VPN connection has failed.
23
Using the Phone
Feature key indicators
The deskset offers 30 virtual feature keys that give you quick access to phone
features and call functions. You can program and recongure these keys to suit
your needs. See “Conguring the Feature keys” on page 75.
A multicolored indictor on each feature key shows you call status and other
information.
Key Light Activity Description
Line Flashing ORANGE
Solid GREEN
Quickly ashing GREEN
Slowly ashing GREEN
Line is unregistered
On a call or dialing
Ringing incoming call
Held call
Shared line key Same as Line, except:
Steady ORANGE
Quickly ashing ORANGE
Slowly ashing ORANGE
The shared line is on a call
Rejected incoming call
The shared line is on hold
Do Not Disturb Off
Steady ORANGE
DND is off
DND or DND All is on
Do Not Disturb All Off
Flashing ORANGE
Steady ORANGE
DND is off for all lines
DND is on for some lines
DND All is on
Call forward
(All, Busy, No Answer)
Off
Steady ORANGE
Call forward is off
Call forward is on
Busy lamp eld Off
Steady ORANGE
Quickly ashing ORANGE
Flashing ORANGE
Monitored phone is idle
Monitored phone is on a call or
has a held call
The monitored phone is ringing
Registration error
Multicast page Off
Steady GREEN
Idle
Outgoing page
24
Key Light Activity Description
Automatic Call
Distribution
Quickly ashing GREEN
Steady GREEN
Slowly ashing GREEN
Steady ORANGE
Slowly ashing ORANGE
Quickly ashing ORANGE
ACD agent “wrap up” state
ACD agent ready state
ACD agent unavailable state
ACD logged on
ACD logged off
ACD subscription error
Call Handing Prole Off
Steady ORANGE
Feature is off
Feature is on
Hunt Group Off
Steady ORANGE
Feature is off
Feature is on
Secretarial Filtering Off
Steady ORANGE
Feature is off
Feature is on
25
Using the phone
Making calls
You can make a call at any time by choosing an off-hook method (such as lifting
the handset, pressing a Line icon, or pressing HEADSET or SPEAKER), and
then dialing a number. When the phone is in idle mode or has calls on hold, you
can make a call by pre-dialing a phone number and then going off hook to call the
number.
To go off hook and make a call:
1. To use the default line, lift the handset, press a New Call or Line icon ,
press HEADSET, or press SPEAKER. To use a specic line, press the Select
Line icon
. You hear a dial tone.
2. Use the key pad to enter the desired phone number.
• Press if you enter an incorrect digit.
• Press
123
to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).
3. Press
Dial
.
The phone also dials the number after a short delay when the phone accepts
the number as valid.
NOTE
If your administrator enables the Hotline feature, then the phone automatically
dials a pre-programmed number after going off hook.
26
Using the phone
Making calls (continued)
To make a call by pre-dialing:
1. Use the key pad to enter the desired phone number.
• Press if you enter an incorrect digit.
• Press
123
to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).
2. Dial the number by:
• Pressing
Dial
. The phone will use the preferred audio mode
(speaker or headset) until you lift the handset.
• Lifting the handset.
• Pressing SPEAKER or HEADSET.
When the call is answered, the active call screen appears.
To end the call, hang up or press . If you are on speakerphone and the
handset is “on hook,” press SPEAKER to end your call.
To make a call using quick dial:
• Press the desired quick dial feature key.
27
Using the Phone
Answering calls
When the phone rings, the call manager icon
appears. The icon’s number
indicates the number of active calls.
To answer a call:
• Lift the handset, or press
Accept
, SPEAKER, or HEADSET.
On the incoming call screen, you can also press:
•
Reject
to terminate the incoming call.
•
Forward
to forward the call to another number.
•
Dismiss
to return to the home screen. The phone stops ringing.
If you don’t respond to an incoming call, a missed-call alert appears in the
header.
If a missed-call alert screen appears, press the icon to display the Missed Calls
list. On the Missed Calls list, you can view caller information and return calls.
28
Using the Phone
Answering calls (continued)
To answer multiple calls:
1. When you have two or more calls, the Call Manager appears, showing the
incoming calls.
2. Press the tab for the incoming call you want to answer and then press .
You can then talk to the selected caller.
è
29
Using the Phone
Putting a call on hold
Use this feature to hold one call while you access another. The deskset also
puts calls on hold automatically when you answer another call, transfer a call, or
create a conference.
See also, “Using the Phone” on page 40.
To put a call on hold:
• During a call, press HOLD on the deskset.
–or–
On the screen, press .
The On Hold screen appears.
From the On Hold screen, you can press:
• to end the call
• to take the call off hold
• or to transfer the held call to another party
• to start a conference with the held call.
If another party puts you on hold, you may see the message Held by far end.
This message depends on compatibility between phones and PBX types, and
may not always appear.
30
Using the Phone
Forwarding calls
You can forward an incoming call to another number, either by entering the
number yourself, or by selecting a number from another source.
NOTE
Your Call Forward–No Answer setting will cancel the manual forwarding
process if it takes effect rst. For example, your deskset may forward calls to
voicemail after a call rings for 10 seconds, before you can reach the deskset
to forward the call yourself. If you have problems forwarding calls because of
the Call Forward–No Answer setting, you can increase your Call Forward–No
Answer delay. For more information, see “You can automatically forward
incoming calls to another number. The following types of call forwarding are
available:” on page 57.
To forward a call using manual entry:
1. When an incoming call appears, press
Forward
.
The Select the Forward Target screen appears.
2. Press New Call and then enter the number to which you want to forward the call.
NOTE
You can also press Select Line to dial out on a different line, or pre-dial a
number without pressing New Call or Select Line.
3. Press
Dial
.
The phone returns to idle mode if you have no other active calls.
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