VTech ErisTerminal SIP Deskset VSP736, ErisTerminal VSP726, ErisTerminal VSP736, ErisTerminal VSP716A Administrator And Provisioning Manual

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ErisTerminal® SIP Deskset VSP736

Administrator and Provisioning Manual

Rev. 1.1 06/16

VSP736 Administrator and Provisioning Manual

ONTENT S

Preface ...................................................................................................... 7

Text Conventions....................................... ... .... ... ... ... .........................................................8

Audience.............................................................................................................................8

Related Documents............................................................................................................8

Introducing the VSP736........................................................................... 9

About the VSP736 deskset...............................................................................................10

Quick Reference Guide ....................................................................................................11

Programmable Feature Keys............................................................................................13

Other possible programmable key settings .........................................................14

LED Behavior ...................................................................................................................16

Programmable Hard Keys ................................................................................................17

Network Requirements.....................................................................................................18

VSP736 Configuration Methods .......................................................................................19

Adding a Custom Logo........................... ... ... ....................................... ... .... ... ... ... ... .... ... ...20

Logo specifications....... ... ... .... ... ....................................... ... ... ... .... ... ... ................20

Uploading a custom logo.....................................................................................20

Customizing Soft Keys...................................... ... ... ... .... ... ...................................... .... ... ...21

Custom soft key configuration file settings ..........................................................23

Using an SD card .............................................................................................................24

Inserting and ejecting an SD card........................................................................24

Configuration Using the Phone Menus................................................ 26

Viewing the Main Menu ....................................................................................................27

Using the Status menu.........................................................................................27

Viewing Line status..............................................................................................30

Using the Admin Settings Menu .......................................................................................31

Using the Network Setting menu.........................................................................33

Using the Line menu............................................................................................37

Using the Provisioning menu...............................................................................38

Using the Security menu......................................................................................40

Using the Call Recording menu...........................................................................43

Using the Edit password menu............................................................................44

Using the WebUI..................................................................................... 45

VSP736 Administrator and Provisioning Manual

Using the Web User Interface (WebUI).................. ... .... ... ... ... ... .... ... ................................46

Status Page......................................................................................................................49

System Status..................... .... ... ... ....................................... ... ... ..........................49

System Pages ................................. ....................................... ... .... ... ... ... .... ... ...................50

SIP Account Management......... ... ... .... ... ... ... .... ... ... ... ... .... ... ................................50

General Account Settings ...................................... .... ... ... ... .... ... ... ... ... .... ... ...50

Dial Plan........................................................................................................53

SIP Server Settings................ ... .... ... ... ... ....................................... ... ... .... ... ...54

Registration Settings.....................................................................................55

Outbound Proxy Settings ..............................................................................55

Backup Outbound Proxy Settings .................................................................55

Caller Identity Settings ..................................................................................56

Audio Settings...............................................................................................56

Quality of Service...................... .... ... ... ... .... ... ... ... ... .... ...................................57

Signaling Settings .........................................................................................57

Voice .............................................................................................................58

Feature Access Codes Settings....................................................................58

Busy Lamp Field ........................................... ... ... ... .... ... ................................60

Voicemail Settings.........................................................................................61

NAT Traversal ...............................................................................................61

Music on Hold Settings .................................................................................62

Network Conference Settings .......................................................................62

Session Timer...............................................................................................62

Jitter Buffer....................................................................................................63

Keep Alive.....................................................................................................63

Call Settings.........................................................................................................64

General Call Settings....................................................................... ... .... ... ...64

Do Not Disturb...............................................................................................65

Call Forward..................................................................................................65

Call Completion.............................................................................................65

Custom Ringer ..............................................................................................66

User Preferences.................................................................................................67

General User Settings............... .... ... ... ... .... ...................................... ... .... ... ...67

Call Hold Reminder.......................................................................................68

Call Waiting...................................................................................................68

Programmable Feature Keys...............................................................................69

Programmable Hard Keys ...................................................................................73

Speed Dial Keys.............. ... .... ... ... ....................................... ... ... .... ... ... ... ... .... ......76

Speed Dial Keys.................................................. ... .... ... ... ... .... ... ...................77

Ringer Settings.......... ... ... ... .... ...................................... .... ... ... ... ..........................77

Paging Zones................................ ... ....................................... ... .... ... ... ................78

Server Application................................ ... ... ... .... ... ... ... ... .... ... ... .............................80

Action URI Syntax.........................................................................................80

Action URI.....................................................................................................81

XML Push Settings....... .... ...................................... .... ... ... ... ..........................83

Hotline Settings............................. ... ....................................... ... .... ... ... ................84

Local Call Recording............................................................................................85

Network Pages .................................................................................................................86

Basic Network Settings........................................................................................87

VSP736 Administrator and Provisioning Manual

Basic Network Settings .................................................................................87

Advanced Network Settings.................................................................................89

PC Port................ ....................................... ... ... ... ... .......................................89

VLAN.............................................................................................................89

LLDP-MED....................................................................................................90

802.1x ...........................................................................................................90

Contacts Pages ................................................................................................................91

Local Directory.....................................................................................................91

Create Local Directory Entry.........................................................................93

Directory Import/Export .............................................................. ... ... ... .... ... ...93

Blacklist.........................................................................................................94

Create Blacklist Entry....................................................................................95

Blacklist Import/Export ..................................................................................96

LDAP ...................................................................................................................97

LDAP Settings...............................................................................................97

About LDAP attribute filters...........................................................................97

Broadsoft ...........................................................................................................100

Broadsoft Phonebook Settings....................................................................100

Remote XML......................................................................................................101

Remote XML Directory Format ...................................................................101

Call History ........................................................................................................103

Servicing Pages..............................................................................................................104

Reboot...............................................................................................................104

Time and Date...................................................................................................104

Time and Date Format ................................................................................105

Network Time Settings................................................................................105

Time Zone and Daylight Savings Settings ..................................................105

Manual Time Settings..................................................................................106

Custom Language .............................................................................................107

Firmware Upgrade.............................................................................................108

Firmware Server Settings............................................................................108

Manual Firmware Update and Upload ........................................................109

Updating a Cordless Handset .....................................................................109

Provisioning....................................................................................................... 111

Provisioning Settings...................................................................................112

Plug-and-Play Settings................................................................................ 112

DHCP Settings............................................................................................ 113

Resynchronization.......................................................................................114

Import Configuration....................................................................................115

Export Configuration ........................................ ... ... .... ... ... ... .... ... ... ... ...........116

Reset Configuration ....................................................................................117

Security.............................................................................................................. 118

Administrator Password .............................................................................. 118

User Password............................................................................................ 119

Phone Lock...................................................................... ........................... 119

PIN Masking................................................................................................120

Web Server ................................................................... ... ...........................120

Trusted Servers......... ... ... ... .... ... ... ... .... ...................................... .... ... ... ... ...........121

Trusted IP........... .... ... ... ... ....................................... ... ... .....................................121

VSP736 Administrator and Provisioning Manual

Certificates.........................................................................................................123

TR-069 Settings................................... ... ... ... .... ...................................... ... .... ... .125

System Logs.... ... ....................................... ... .... ... ... ....................................... ... .126

Syslog Settings ...........................................................................................126

Network Trace.............................................................................................127

Download Log.............................................................................................127

Provisioning Using Configuration Files............................................. 128

The Provisioning Process...............................................................................................129

Resynchronization: configuration file checking................................. ... ... ... .... ... .130

VSP736 restart ..................................................................................................130

Configuration File Types.................................................................................................131

Data Files...................................... ... .... ... ....................................... ... ... ... .... ... .................132

Configuration File Tips and Security...............................................................................133

Guidelines for the MAC-Specific configuration file.............................................133

Securing configuration files with AES encryption ..............................................134

Configuration File Parameter Guide................................................... 136

sip_account Module: SIP Account Settings....................................................................137

General configuration file settings ............................................................. .... ... .138

MAC-specific configuration file settings.............................................................147

hs_settings Module: Handset Settings ...........................................................................153

General configuration file settings ............................................................. .... ... .153

MAC-specific configuration file settings.............................................................153

network Module: Network Settings.................................................................................154

General configuration file settings ............................................................. .... ... .154

MAC-specific configuration file settings.............................................................156

provisioning Module: Provisioning Settings....................................................................159

security Module: Security Settings .................................................................................164

time_date Module: Time and Date Settings....................................................................165

log Module: System Log Settings...................................................................................169

remoteDir Module: Remote Directory Settings...............................................................170

web Module: Web Settings.............. .... ... ... ... .... ... ... ... .... ... .......................................... ... .175

trusted_ip Module: Trusted Server and Trusted IP Settings...........................................176

user_pref Module: User Preference Settings.......................... ... .... ... ... ... .... ... ... ... ... .... ... .177

General configuration file settings ............................................................. .... ... .177

MAC-specific configuration file settings.............................................................178

call_settings Module: Call Settings.. .... ... ... ... .... ... ... ... .... ...................................... ... .... ... .181

General configuration file settings ............................................................. .... ... .181

MAC-specific configuration file settings.............................................................181

pfk Module: Programmable Feature Key Settings..........................................................184

Programmable Feature Keys.............................................................................184

Programmable Hard Keys .................................................................................187

speed_dial Module: Speed Dial Settings.......... ... ... .......................................... ... ...........189

audio Module: Audio Settings.......... .... ... ... ....................................... ... ... .... ... ... ... ... ........190

ringersetting Module: Distinctive Ringer Settings...........................................................192

call_record Module: Call Recording Settings..................................................................193

file Module: Imported File Parameters............................................................................194

General configuration file settings ............................................................. .... ... .194

VSP736 Administrator and Provisioning Manual

MAC-specific configuration file settings.............................................................196

xml_app Module: XML Settings................. ... .... ..............................................................198

system_event Module: Action URI Settings......................................... ... .... ... ... ... ... .... ... .199

tr069 Module: TR-069 Settings.......................................................................................201

tone Module: Tone Definition Settings............................................................................203

profile Module: Password Settings .................................................................................209

General configuration file settings ............................................................. .... ... .209

MAC-specific configuration file settings.............................................................209

page_zone Module: Paging Zone Settings.....................................................................210

phonelock Module: Phone Lock Settings .......................................................................212

softkey Module: Custom Soft Key Settings.....................................................................213

Troubleshooting................................................................................... 214

Common Troubleshooting Procedures...........................................................................214

Appendixes........................................................................................... 216

Appendix A: Soft Keys............... ... ... .... ... ....................................... ... ... ... .... ... ... ... ...........216

Appendix B: Maintenance....... ... ... ... .... ... ... ... .... ... ... ... .... ... ...................................... .... ... .218

Appendix C: GPL License Information ...........................................................................219

REFACE

Congratulations on your purchase of this VTech product. Please thoroughly read this manual for all the feature operations and troubleshooting information necessary to install and operate your new VTech product. You can also visit our website at

businessphones.vtech.com or call 1 (888) 370-2006.

VSP736 Administrator and Provisioning Manual

This administrator and provisioning manual contains detailed instructions for installing and configuring your VSP736 SIP deskset with software version 2.0.2.x. See “Using the Status

menu” on page 27 for instructions on checking the software version on the VSP736. Please

read this manual before installing the product. Please print this page and record the following information regarding your product: Model number: VSP736 Type: Small to medium business SIP-endpoint deskset Serial number: _______________________________ Purchase date: _______________________________ Place of purchase: ____________________________ Both the model and serial numbers of your VTech product can be found on the bottom of

the console. Save your sales receipt and original packaging in case it is necessary to return your

telephone for warranty service.

Preface 7 Back to Contents

VSP736 Administrator and Provisioning Manual

CallFwd

Notes provide important information about a feature or procedure.

A caution means that loss of data or unintended circumstances may result.

Text Conventions

Table 1 lists text formats and describes how they are used in this guide.

Table 1. Description of Text Conventions

T ext Format Description

Screen Identifies text that appears on a device screen or a

WebUI page in a title, menu, or prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Example of a Note.

Example of a Caution.

Audience

This guide is written for installers and system administrators. It assumes that you are familiar with networks and VoIP, both in theory and in practice. This guide also assumes that you have ordered your IP PBX equipment or service and selected which PBX features you want to implement. This guide references specific IP PBX equipment or services only for features or settings that have been designed for a specific service. Please consult your equipment supplier or service provider for recommended switches, routers, and firewall and NAT traversal settings, and so on.

As the VSP736 SIP deskset becomes certified for IP PBX equipment or services, VTech may publish interop guides for those specific services. The interop guides will recommend second-party devices and settings, along with VSP736-specific configurations for optimal performance with those services. For the latest updates, visit our website at

businessphones.vtech.com.

Introducing the VSP736 9 Back to Contents

About the VSP736 deskset

The VTech VSP736 SIP deskset is a full-featured business phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the VSP736 enables you to make and receive calls as you would with any other business phone. The VSP736 provides calling features like hold, transfer , conferencing, speakerphone, speed-dial numbers and one-touch directory access.

The VSP736 deskset features include:

 Large backlit Liquid Crystal Display  Speakerphone, headset, hold and mute  Up to 6 SIP account registrations  Up to 10 active SIP sessions  3-way conferencing  16 dual-function programmable keys

VSP736 Administrator and Provisioning Manual

 Message Waiting alert LED  Dual GigE Ethernet ports  Power over Ethernet enabled  DECT cordless headset and cordless handset support

For information about registering a cordless headset, see the VSP736 Deskset User's Guide. For information about registering a cordless handset, see the VSP601 Handset Quick Start Guide.

 Micro SD card slot for call recording, network traces, system logging, firmware

updates and configuration file backup and updates.

 1000-entry Call Log

There are two network ports, known as the Ethernet port and PC port, at the back of the VSP736. The Ethernet port allows the VSP736 deskset to connect to the IP PBX. The PC port is for another device such as a personal computer to connect to the Ethernet network through the VSP736.

You can configure the VSP736 using the menus on the phone, a browser-based interface called the WebUI, or an automatic provisioning process (see “Provisioning Using

Configuration Files” on page 128). The WebUI enables you to configure the VSP736 using

a computer that is connected to the same Local Area Network. The We bUI re sid es on the VSP736, and may get updated with firmware updates.

The VSP736 SIP deskset supports intercom and call transfers between system extensions and can connect you and two other parties on the same conference call.

The VSP736 has 16 dual-function programmable keys. You can program these keys for quick dial, busy lamp field, line access or any of the functions described in “Programmable

Feature Keys” on page 13.

Introducing the VSP736 10 Back to Contents

Quick Reference Guide

MENU

Press to display the phone menu.

NAVIGATION KEY

While in menus, press  or  to scroll through the menu, highlight items or change settings. While entering names or numbers, press  or  to move the cursor left or right.

SOFT KEYS

Perform the actions indicated by the on-screen labels.

SELECT

Press to select a menu item or save an entry or setting.

CANCEL

While in a menu, press to cancel an operation and exit the menu.

Programmable keys

Can be programmed to perform functions or access features. For example:

 Press to access a line to make a

call

 Press to dial a monitored extension

or quick-dial number

 Press to answer a ringing call on

any line or monitored extension.  See also “Programmable Feature

Keys” on page 13.

Key label card

To write on the card, pull out the card from under the cover.

Corded headset input (on side)

LOWER

Press to access the lower position (locations 17 to 32) of a programmable key.

The controls you will need to use to configure the VSP736 manually are described below.

VSP736 Administrator and Provisioning Manual

Introducing the VSP736 11 Back to Contents

The external features that are relevant to installation and configuration are described below .

VSP736 Administrator and Provisioning Manual

Desktop stand slots

Power jack

Ethernet port PC port

Handset jack

Wall-mounting slots

Reserved for future use

Introducing the VSP736 12 Back to Contents

Programmable Feature Keys

The table below lists the default settings for the programmable feature keys (PFKs). The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. You can assign functions to programmable keys using the phone menu (Main Menu > User Settings > Programmable keys), using the WebUI, or via provisioning and the configuration file.

For more information about assigning functions to programmable keys using the phone menu, see the User Guide.

To assign functions to programmable keys using the WebUI, see “Programmable Feature

Keys” on page 69.

For the programmable key configuration file parameters, see “pfk Module: Programmable

Feature Key Settings” on page 184.

Table 2. Programmable key default settings

Key Number Setting

VSP736 Administrator and Provisioning Manual

1 Line—Account 1* 2 Line—Account 1 3 Line—Account 1 4 Directory 5 Call History 6 Redial 7 Messages 8 Do Not Disturb 9 Call Forward All 10 None 11 None 12 None 13–32 None

* You can assign more than one key to an account. For example, you can configure Line keys 1 and 2 to access Account 1, and Line keys 3 and 4 to a ccess Account 2. Use the key label card to label the keys appropriately for VSP736 users after configuration.

Introducing the VSP736 13 Back to Contents

VSP736 Administrator and Provisioning Manual

Other possible programmable key settings

 Call Forward No Answer—Turns Call Forward No Answer (CFNA) on and off.

When CFNA is on, unanswered incoming calls are forwarded to another number after a specified delay.

 Call Forward Busy—Turns Call Forwa rd Busy (CFB) on and off. When CFB is on,

incoming calls are forwarded to another number when the line is busy.

 Quick Dial  BLF—Busy lamp field keys let you monitor activity at other phones. The key LED

indicates call status.

 ACD—If enabled as an ACD (Automatic Call Distribution) key, the user can press

the key to display the ACD State menu on the phone. The user can select an ACD state from the menu, and the key LED will indicate the selected state. See the User Guide for more information about using the ACD State menu. The ACD feature is compatible with Broadsoft's Broadworks Call Center Application.

 Page—If this feature is enabled, press the Page key to call one or a group of

phones. Y ou can configure p ages to be automatically answered. See “SIP Account

Management” on page 50.

 Multicast page—Press the Multicast page key to page a ll phon es in a pre- defin ed

paging zone. See “Paging Zones” on page 78.

 Park Call—Dials the access code to park your current call. To program access

codes, see “SIP Account Management” on page 50.

 Retrieve Parked Call—Dials the access code to retrieve a parked call.  In Call DTMF—Dials a string of numbers while you are on a call. For examp le,

pressing the key might dial a conference access code.

 Call Return—Dials the number of the last missed call.  Group Call Pickup—Dials the Group Call Pickup code, allowing you to answer a

call ringing at any extension within an admin-defined group.

 Direct Call Pickup—Dials the Direct Call Pickup code, allowing you to answer a call

ringing at a specific extension. After pressing the button, you may need to enter th e extension number manually.

 Prefix Dialing—Automatically goes off-hook and dials a prefix (hidden from the

user).

 Call Handling Profile—For Comverse server-side feature contol. Dials the call

handling profile code along with the profile index number to activate the profile.

 Hunt Group—Dials the hunt group extension number.  Secretarial Filtering—Turns Comverse secretarial filtering on or off.

Introducing the VSP736 14 Back to Contents

VSP736 Administrator and Provisioning Manual

 Phone Lock—Locks the phone or enables the user to unlock the phone with a PIN.

See the phone lock section.

 Flash—Performs a hook flash, as defined in “Programmable Feature Keys” on

page 69.

 XML App—Displays a user-initiated (pulled) XML-based screen or menu.

Introducing the VSP736 15 Back to Contents

LED Behavior

The programmable feature keys have LEDs that indicate various states.

Table 3. VSP736 LED behavior

Key function LED Activity Description

VSP736 Administrator and Provisioning Manual

Account Flashing ORANGE

Steady GREEN Quickly flashing GREEN Slowly flashing GREEN

Shared account Steady ORANGE

Slowly flashing ORANGE

Do Not Disturb Off

Steady ORANGE

Call Forward Off

Steady ORANGE Page Steady GREEN Outgoing page in progress Busy Lamp Field Off

Steady ORANGE

Quickly flashing ORANGE

Flashing ORANGE Automatic Call

Distribution

Quickly flashing GREEN

Steady GREEN

Slow Flash GREEN

Steady ORANGE

Slowly flashing ORANGE

Quickly flashing ORANGE

Account not registered Dialing or on a call Ringing incoming call Held call

Shared account is on a call Shared account is on hold

DND is off DND is on

Call forwarding is off Call forwarding is on

Monitored phone is idle Monitored phone is on a call or has a held call The monitored phone is ringing BLF registration error

Agent "wrap up" state Agent ready state Agent unavailable state Logged on Logged off ACD subscription error

Call Handling Profile

Secretarial Filtering

Hunt Group Off

Introducing the VSP736 16 Back to Contents

Off

Steady Orange

Off

Steady ORANGE

No CHP activated CHP activated

Secretarial Filtering is off Secretarial Filtering is on

Hunt Group is off Hunt Group is on

Programmable Hard Keys

Some of the deskset hard keys can be pr ogrammed for fu nctions dif ferent fro m the factory default functions. Programming is done using the WebUI or the configuration file. The following hard keys are programmabl e:

 UP arrow on the navigation pad  DOWN arrow on the navigation pad  SELECT  CANCEL  FLASH (VSP736 only)  HOLD (VSP736 only)  MUTE  TRANSFER (VSP736 only)  CONFERENCE (VSP736 only)

Each programmable hard key can be configured with one of the following functions:

 N/A (unassigned)  Directory  Call History  Redial

VSP736 Administrator and Provisioning Manual

 Messages  Do Not Disturb  Call Forward All  Call Forward No Answer  Call Forward Busy  Quick Dial  Page  Multicast Page  Retrieve Parked Call  Call Return  Group Call Pickup  Direct Call Pickup  Prefix Dial  XML App  Phone Lock

Introducing the VSP736 17 Back to Contents

Network Requirements

A simple VSP736 SIP deskset installation example is shown in Figure 1. A switched network topology is recommended for your LAN (using standard 1 0/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).

The office LAN infrastructure should use Cat.-5/Cat.-5e cable. The VSP736 requires a wired connection to the LAN. However, wireless connections from

your LAN to other devices (such as laptops) in your office will not impede performance. A Dynamic Host Configuration Protocol (DHCP) server is recommended and must be on

the same subnet as the VSP736 desksets so that IP addresses can be auto-assigned. In most cases, your network router will have a DHCP server. By default, the VSP736 has DHCP enabled for automatic IP address assignment.

Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network. You should log in to your server to confirm that the IP range is sufficient.

If no DHCP server is present, you can assign a static IP to the VSP736. You can assign a static IP address using the VSP736 menu. Go to Admin settings > Network setting > Set static IP. If you do not have a DHCP server or do not manually assign static IPs, you will not be able to access the WebUI and/or enable automatic time updates from an NTP server.

VSP736 Administrator and Provisioning Manual

A DNS server is recommended to resolve the path to the Internet and to a server for firmware and configuration updates. If necessary, the system administrator can also download upgrade files and use the WebUI to update the VSP736 firmware and/or configuration settings manually.

Figure 1. VSP736 Installation Example

Introducing the VSP736 18 Back to Contents

VSP736 Configuration Methods

You can configure the VSP736 using one of the following methods:

 From the VSP736 itself, using the menus. The VSP736 menus are best suited to

configuring a few settings, perhaps after the initial setup has been done. For administrators, the settings available on the VSP736 menus include network settings, account settings, and provisioning settings. See “Using the Admin

Settings Menu” on page 31. Many of the settings accessible on the VSP736 are

most useful for end users. Through the menu, they can customize the screen appearance, sounds, and manage calls. For more information, see the VSP736 User Guide.

 The Web User Interface, or WebUI, which you access using your Internet browser .

See “Using the WebUI” on page 45. The browser-based interface is easy to navigate and best suited to configuring a large number of VSP736 settings at once. The WebUI gives you access to every setting required for configuring a single device. You can enter service provider account settings on the WebUI, configure the programmable keys, and set up provisioning, which will allow you to automatically and remotely update the VSP736 after initial configuration.

VSP736 Administrator and Provisioning Manual

 Provisioning using configuration files. Working with configuration files is the best

way to configure multiple phones. There are several methods available to enable the VSP736 to locate and upload the configuration file. For example, you can enable the VSP736, when it starts up or rebo ots, to check for the presence of a configuration file on a provisioning server. If the configuration file is new or has been modified in any way , the VSP736 automatically downloads the file and applies the new settings. For more information, see “Provisioning Using

Configuration Files” on page 128.

Introducing the VSP736 19 Back to Contents

Adding a Custom Logo

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Y ou can upload a custom logo to be displayed on the pho ne idle screen and during bootup. Uploading a logo is done using the configuration file. The parameters for uploading a custom logo are described in “Uploading a custom logo” on page 20. The default logo for bootup and idle mode is the vtech logo.

Logo specifications

VSP736 Administrator and Provisioning Manual

The file type and dimensions for the logo are listed below.

File type: Monochrome bitmap (.bmp) Dimensions (w × h): Idle screenlogo: 206 × 51 pixels

Bootup logo: 206 × 128 pixels

Positioning a custom logo on the screen is a matter of creating a logo with the maximum dimensions listed above, including any surro u nd ing whit e space. Th er e ar e no configuration file settings to specify the x-axis or y-axis position of the logo on the screen.

Uploading a custom logo

The file.bootup_logo and file.idle_logo parameters in the configuration file allow you to upload a custom bootup logo and custom idle logo. Place the logos on your server and enter the URL for each logo for the file.idle_logo and file.bootup_logo parameters.

If the downloaded logo is found to be invalid, the syslog will record one of the following errors:

 file not found  invalid file format  incorrect image size  image is not in black and white

Introducing the VSP736 20 Back to Contents

Customizing Soft Keys

Using the configuration file, you can select which soft keys can appe ar on the Id le screen, the Active Call screen, the Held Call screen, and the Live Dial screen. Y ou can also specify the position of each soft key . See “sof tkey Module: Custom Sof t Key Settings” on page 213.

Some soft keys appear only under certain conditions. For example , the Line soft key on the Idle screen appears only if there is more than one registered SIP account. When a "conditional" soft key is not visible, the soft key's position is left empty.

Soft key levels with no soft keys will not be shown if there are multiple soft key levels (as indicated by the  and  icons). Any soft key level where all soft keys are invisible will be dynamically skipped when the user navigates through the available levels. On the VSP736, a soft key level consists of four soft keys (p opulated or blank) in a row.

Table 4 shows the soft key options available for each screen. Each screen can have a maximum of 12 soft keys.

You cannot edit soft key text. The configuration file parameters allow you to only select and position the soft keys for each screen.

VSP736 Administrator and Provisioning Manual

Table 4. Custom Soft Keys

Screen Available Soft Keys Soft Key Text

Idle Blank

Directory Call Log Redial Messages Do Not Disturb Call Forward Call Forward All Call Forward No Answer Call Forward Busy Intercom Retrieve Parked Call Call Return

Custom soft key configuration file settings

The custom soft keys parameters are included in the "softkey" module. For more information, see “softkey Modu le: Custom Soft Key Settings” on p age 213. T o modify a sof t key parameter , enter values se parated by commas. So ft keys appear on the ph one screen in the same order as the soft key values you enter. For example, the parameter/value combination of shown below:

softkey.idle = line,dir,redial,dnd

will result in the Idle screen

Introducing the VSP736 23 Back to Contents

Using an SD card

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SD card detected.

The micro SD card slot on the back of the VSP736 provides the following features:

 Local call recording—allows the user to record a two-way conversation during a

call. The recording is stored in the available memory of the SD card. You can configure local call recording on the desket menu, WebUI, and

configuration file. See “Using the Call Recording menu” on page 43 and “Local Call

Recording” on page 85.

 Network trace  System log  Firmware upgrade—firmware upgrades can be loade d on th e SD card for manu al

firmware updates.

 Configuration file import and export—the VSP736 configuration file can be

imported from or exported to the SD card for configuring other units or for system backup.

VSP736 Administrator and Provisioning Manual

You can view the SD card memory usage on the SD card menu (available on the deskset User settings menu) or on the WebUI status page (see “Status Page” on page 49).

Inserting and ejecting an SD card

The deskset will detect the SD card upon insertion. A splash screen indicating detection will appear for two seconds.

To eject the SD card:

1. When the VSP736 is idle, press MENU/SELECT.

2. On the Main Menu, press MENU/SELECT.

3. On the User settings menu, press MENU/SELECT.

Introducing the VSP736 24 Back to Contents

 to highlight User settings, and then press

 to highlight SD card, and then press

VSP736 Administrator and Provisioning Manual

Back Select

User settings

7.SD card

2.Display

3.Audio

4.Programmable keys

5.DECT headset

6.DECT handset

Eject

Back Eject

SD card

Total memory: 16GB

Available memory: 7.2GB

4. On the SD card menu, press .

5. Wait for the message It is now safe to eject your SD card, and then press down on the SD card to release it.

Introducing the VSP736 25 Back to Contents

ONFIGURATION

ENUS

VSP736 Administrator and Provisioning Manual

SING THE

C HAPTER 2

HONE

The VSP736 Main Menu has the following sub-menus:

 Features—manage calls, view and add directory entries, view call history, access

messages, and use the speed dial men u .

 Status—vie w the VSP736 network status, account registration st atus, and product

information.

 User Settings—allows the user to set the language for the display, configure the

appearance of the display, edit programmable keys, register a DECT headset and customize the audio settings.

 Admin settings—configure network settings (enter static IP addresses, for

example), account settings, provisioning, security, and call recording.

This chapter contains instructions for using the Admin Settings menu and for accessing the Status menu. See the VSP736 User Guide for more information about the Features menu and User Settings menu.

Configuration Using the Phone Menus 26 Back to Contents

Viewing the Main Menu

Back Select

Main Menu

1.Features

2.Status

3.User settings

4.Admin settings

To use the VSP736 menu:

1. When the VSP736 is idle, press MENU. The Main Menu appears.

VSP736 Administrator and Provisioning Manual

2. Press

 or  to highlight the desired sub-menu, and then press SELECT.

 Y ou can a lso press a correspo nding dial pad key to select a numbered menu item.

Press 2 to view the Status menu, for example.

 Press SELECT or an appropriate soft key to save changes.  Press CANCEL to cancel an operation, exit the menu display or return to the idle

screen.

Using the Status menu

Use the Status menu to verify network settings and begin troubleshooting if network problems or account registration issues affect operation.

You can also find the software version of the VSP736 on the Product Info screen, available from the Status menu.

To view the Status menu:

1. When the VSP736 is idle, press MENU.

2. On the Main Menu, press The Status menu appears.

 or  to highlight Status, and then press SELECT. 

Configuration Using the Phone Menus 27 Back to Contents

VSP736 Administrator and Provisioning Manual

Back Select

Status

1.Network

2.Line

3.Product Info

4.Cordless Accessories

3. On the Status menu, press  or  to highlight the desired menu, and then press SELECT.

The available status menus are listed in Table 5.

T able 5. Status menu summary

Menu Information listed

1. Network  (IPv4 or IPv6)

 IP type  IP address  DHCP status (Enabled/Disabled)  Subnet Mask  Prefix (IPv6 only)  Gateway IP address  DNS server 1 IP address  DNS server 2 IP address

2. Line Lines and registration status. On the Line menu, highlight and select the desired line to view detailed line status information:

 Line status (Registered/Not registered)  Account display name  Account User ID  Registrar Server IP address  Registrar Server port number

Configuration Using the Phone Menus 28 Back to Contents

 Proxy server IP address  Proxy server port number

VSP736 Administrator and Provisioning Manual

T able 5. Status menu summary

Menu Information listed

3. Product Info  Model number

 Serial number  MAC address  Boot version  Firmware version  V-Series  Hardware version  EMC version  NTP server

4. Cordless Accessories

 DECT handset (Registered/Not registered)  DECT headset (Registered/Not registered)

Configuration Using the Phone Menus 29 Back to Contents

VSP736 Administrator and Provisioning Manual

Back Select

Line

LINE 1

LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 1

Status: Registered

Display name: John Smith

User ID: 2325550176

SIP Registrar: 10.88.51.60

Registrar port: 5060

Proxy: 10.88.51.60

Proxy port: 5060

Viewing Line status

To view line status, from the Status menu, select Line. The Line menu lists the available lines, along with icons indicating each line's current registration status.

Table 6. Line status ic ons

Icon Description

Line registered

Line unregistered

Line disabled

To view complete status information for a line:

 On the Line menu, press  or  to highlight the desired line, and then press

SELECT. The full line status screen appears.

Configuration Using the Phone Menus 30 Back to Contents

+ 189 hidden pages

VTech ErisTerminal SIP Deskset VSP736, ErisTerminal VSP726, ErisTerminal VSP736, ErisTerminal VSP716A Administrator And Provisioning Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface 7 Back to Contents

Text Conventions

Audience

Related Documents

Introducing the VSP736 9 Back to Contents

About the VSP736 deskset

Quick Reference Guide

Programmable Feature Keys

Other possible programmable key settings

LED Behavior

Programmable Hard Keys

Network Requirements

VSP736 Configuration Methods

Adding a Custom Logo

Logo specifications

Uploading a custom logo

Customizing Soft Keys

Custom soft key configuration file settings

Using an SD card

Inserting and ejecting an SD card

Configuration Using the Phone Menus 26 Back to Contents

Viewing the Main Menu

Using the Status menu

Viewing Line status