VTech ErisTerminal VSP735, ErisTerminal VSP735A User Manual

ErisTerminal® SIP Deskset VSP735

User Guide

Congratulations

on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006.

Please note the serial number of your product, which can be found on the back of the deskset. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Important Safety Information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury,

re, or electric shock.

Important safety instructions

When using your telephone equipment, basic safety precautions should always

be followed to reduce the risk of re, electric shock and injury, including the

following:

1. This product should be installed by a qualied technician.

2. This product should only be connected to the host equipment and never directly to the network such as Public Switch Telephone Network (PSTN) or Plain Old Telephone Services (POTS).

3. Read and understand all instructions.

4. Follow all warnings and instructions marked on the product.

5. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

6. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.

7. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.

8. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat register. This product should not be placed in any area where proper ventilation is not provided.

9. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied at the premises, consult your dealer or local power company.

10. Do not allow anything to rest on the power cord. Do not install this product where the cord may be walked on.

11. Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.

12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the

telephone base or handset other than specied access doors may expose

you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.

13. Do not overload wall outlets and extension cords.

14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions:

A. When the power supply cord or plug is damaged or frayed.

B. If liquid has been spilled onto the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation.

E. If the product has been dropped and the telephone base and/or handset has been damaged.

F. If the product exhibits a distinct change in performance.

15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning.

16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing

concentrations of ammable or ame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a re or explosion. Such environments might include: medical use of oxygen without

adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

17. Only put the handset of your telephone next to your ear when it is in normal talk mode.

18. The power adapters are intended to be correctly oriented in a vertical or oor mount position. The prongs are not designed to hold the plug in place if it is

plugged into a ceiling, under-the-table or cabinet outlet.

19. Use only the power cord and batteries indicated in this manual. Do not

dispose of batteries in a re. They may explode. Check with local codes for

possible special disposal instructions.

20. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible.

21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide

the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide.

22. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.

SAVE THESE INSTRUCTIONS

Table of Contents

Important Safety Information

Important safety instructions.............. 4

Introduction

Deskset features................................ 9

Quick Reference Guide

Front panel features ........................ 10

Dial pad and audio keys ................. 11

Rear panel connection ports............ 11

Programmable keys......................... 12

Deskset Installation

Overview.......................................... 13

Network requirements ..................... 13

Location ........................................... 14

Connecting the phone ..................... 15

Installing the phone ......................... 16

To mount the phone on the wall....... 17

Wall mount to tabletop installation ... 19

Using the Phone

Idle screen ....................................... 20

Idle mode screen icons.................... 20

Active call screen icons ................... 20

Programmable feature key lights ..... 21

Using the menu ............................... 21

Main menu items ............................. 22

Making calls ..................................... 22

Answering calls................................ 24

Putting a call on hold ....................... 25

Managing calls with FLASH............. 26

Forwarding calls .............................. 27

Transferring calls ............................. 29

Making a conference call ................. 32

Setting up a Network Conference.... 33

Retrieving messages ....................... 34

Using a shared line .......................... 35

Call monitoring................................. 35

Putting a shared-line call on hold .... 35

“Barging in” ...................................... 36

Busy lamp eld ................................ 37

Paging ............................................. 38

Automatic Call Distribution .............. 39

Phone Features

Using the Features menu ................ 40

Navigating menus ............................ 40

Using the Call menu ........................ 41

Using the local directory .................. 46

Blacklist ........................................... 49

Call history ....................................... 49

Speed Dial ....................................... 53

Entering speed dial numbers ........... 53

ErisTerminal SIP Deskset

VSP735

User Guide

Cordless Headset

Registering an optional cordless

headset ............................................ 54

Deregistering a cordless headset .... 55

Deregistering the cordless headset

without the deskset .......................... 55

Cordless accessory registration and

deregistration time-out ..................... 55

Status

Finding the rmware version ........... 56

Conguring the Phone

Using the User Settings menu ......... 57

Preferences ..................................... 58

Setting the language........................ 58

Setting the date and time................. 59

Display ............................................. 60

Audio ............................................... 61

Conguring the programmable

keys ................................................. 64

WebUI

Using the WebUI ............................. 65

Status .............................................. 67

Call Settings .................................... 68

User Preferences............................. 70

Programmable Keys ........................ 72

Directory .......................................... 75

Speed Dial ....................................... 78

Troubleshooting

General issues................................. 79

Specications

Electrical and environmental

specications ................................... 80

Soft Keys

Index of soft keys............................. 81

Special Characters

Entering special characters ............. 82

Maintenance

Taking care of your telephone ......... 83

GPL License Information

GPL code requests .......................... 84

Introduction

This user’s manual contains detailed instructions for using your VSP735 deskset. Please read this user’s manual before using your telephone.

Deskset features

The VTech VSP735 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and congured your PBX service, the deskset enables you to

make and receive calls as you would with any other business phone. The deskset provides calling features such as hold, transfer, conferencing, speakerphone,

quick-dial numbers and one-touch voicemail access.

There are two ports, known as the Ethernet port and PC port, at the back of the deskset. The Ethernet port allows the VSP735 deskset to connect to the hosted IP PBX via a router. The PC port is for another device such as a personal computer to connect to the local area network through the deskset.

The VSP735 deskset supports paging and call transfers between system extensions

and can connect you and two other parties on the same conference call.

The telephone also has 16 dual-function programmable keys. You or your system

administrator can program these keys for functions such as quick dial, redial, Do Not Disturb, call forwarding, message retrieval, and call parking.

The keys can also be programmed to monitor other desksets in the system.

You can press the key for a monitored extension to answer a call at your own deskset. The programmable keys have two-color LEDs to indicate call activity.

For more information about the programmable keys, see page 11.

The VSP735 IP Phone features include:

• Large backlit Liquid Crystal Display

• Speakerphone, Hold and Mute

• Up to 5 lines

• Up to 6 active calls

• 3-way conferencing

• 16 dual-function programmable keys

• Message Waiting alert LED

• Dual GigE Ethernet ports

• Power over Ethernet enabled

• DECT cordless headset and corded headset support

• 200-entry local directory

Quick Reference Guide

Front panel features

MESSAGE WAITING indicator

Illuminates when you have a new voice message.

Programmable keys

Can be programmed to perform various functions or access various features.

For example:

• Press to access a line to make a call.

• Press to dial a monitored extension

or a quick-dial number.

• Press to turn a feature such as Do Not Disturb on and off.

Key label card

To write labels, remove the plastic cover (secured by tabs top, bottom and sides).

LOWER Press to access the second level (alternate function) of a programmable key.

Corded headset input (on side)

SPEAKER

Press to turn the speakerphone on or off.

MIC

SCREEN

Displays call information, soft key labels, and deskset menus.

SOFT KEYS

Perform different actions depending on

the on-screen labels.

MENU Press to display the deskset menu.

MESSAGE

Press to select a mailbox.

CALL HISTORY Press to access Call History.

DIRECTORY Press to select a Directory.

CANCEL While in a menu, press to cancel

an operation and exit the menu.

SELECT Press to select a menu item.

NAVIGATION KEY

While in menus, press q or p to scroll through the menu, highlight items or change settings. While entering names, numbers or other text, press t or u to move the cursor left or right.

PoE Class 3

Use only Supplied Adapter

5.1V

Quick Reference Guide

Dial pad and audio keys

Rear panel connection ports

Dial pad

Use to dial numbers and

enter text. For a list of special

characters you can enter with the dial pad, see page 82.

MUTE During a call, press to prevent your voice from being heard.

VOLUME

• During a call, press to adjust the listening volume.

• During message playback, press to adjust the playback volume.

• When the phone is idle, press to adjust the ringer volume.

HEADSET When a headset is connected to the deskset, press to make, answer, or hang up a call.

SPEAKER Press to turn the speakerphone on or off.

FLASH

During a call, press to answer an incoming call when you receive a call waiting alert.

TRANSFER

Press to transfer a call

to an extension.

CONFERENCE

Press to add another extension or outside line to an existing call.

REDIAL

Press to view list of dialed calls.

HOLD

Press to put a call on hold.

DND

Press to turn Do Not Disturb on or off.

Ethernet/LAN port Power adapter jack

PC port Reserved for future use

Do not connect to other equipment.

Programmable keys

The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Some keys may be programmed

as Quick Dial keys, for example. Ask your system administrator about your phone’s programmable key conguration.

Key Number Setting

1 Line 1*

2 Line 1

3 Line 1

4 Directory

5 Call History

6 Redial

7 Messages

8 Do Not Disturb

9 Call Forward All

10 None

11 None

12 None

13–32 None

Other possible programmable key settings

• Quick Dial

• BLF—Busy lamp eld keys let you monitor other phones. The key LED indicates call status. See “Programmable feature key lights” on page 21.

• ACD—If you are subscribed to this feature, pressing the Automatic Call Distribution (ACD) key displays the ACD state menu.

• Call Forward Busy or Call Forward No Answer

• Page—If enabled, press the Page key to call one or more phones.

• Multicast Page—This feature allows you to call up to ten paging zones.

• Park Call—Dials the access code to park your current call.

• Retrieve Parked Call—Dials the access code to retrieve a parked call.

• In Call DTMF—Dials a string of numbers while you are on a call.

• Call Return—Dials the number of the last missed call.

• Group Call Pickup—Dials the Group Call Pickup code, allowing you to

answer a call ringing at another extension.

• Direct Call Pickup—Dials the Direct Call Pickup code, allowing you to answer

a call ringing at a specic extension. After pressing the key, you may need to enter the extension number manually.

Quick Reference Guide

* Your system administrator

can assign more than one

key to a line. For example,

you might be able to activate Line 1 with keys 1 and 2, and Line 2 with keys 3 and 4. Consult your administrator regarding

your phone’s conguration.

Deskset Installation

Overview

This section assumes that your network infrastructure is established and that

your IP PBX service has been ordered and congured for your location.

Install the phone close to a router or network switch. You can power the phone using the supplied power adapter or Power over Ethernet (PoE—Class 3). If you are not using PoE, install the phone near a power outlet not controlled by a wall

switch. The phone can be placed on a at surface or vertically mounted on the wall.

For customer service or product information, visit our website at

businessphones.vtech.com or call 1 (888) 370-2006.

Network requirements

A switched network topology is recommended for your LAN. The ofce LAN infrastructure should use Cat.-5/Cat.-5e cable.

The LAN connections to the deskset(s) should all be wired. However, wireless

connections to other devices (such as laptops) in your ofce will not impede

performance.

All desksets must reside on a single subnet. A Dynamic Host Conguration

Protocol (DHCP) server is recommended and must be on the same subnet as

the desksets so that IP addresses can be auto-assigned. In most cases, your

network router will have a DHCP server. By default, the deskset has DHCP enabled for automatic IP address assignment.

Note: Some DHCP servers have default settings that limit the number of network IP addresses assigned to devices on the network. You should log in to your

server to conrm that the IP range is sufcient.

If no DHCP server is present, you can assign static IPs to desksets. You can assign a static IP address using the deskset menus. From the deskset Main Menu, go to Admin settings > Network setting > Set static IP. See the Administrator and Provisioning Guide for more information. If you do not have a DHCP server or do not manually assign static IPs, you will not be able to access the WebUI and/or enable automatic time updates from an NTP server.

A DNS server is recommended to resolve the path to the Internet and to a server

for rmware and conguration updates. If necessary, the system administrator can also download upgrade les and use the WebUI to update the deskset rmware and/or conguration settings manually.

Deskset Installation

Location

Avoid placing the deskset too close to:

• Communication devices such as television sets, DVD players, or other cordless telephones

• Excessive heat sources

• Noise sources such as a window with trafc outside, motors, microwave

ovens, refrigerators, or uorescent lighting

• Excessive dust sources such as a workshop or garage

• Excessive moisture

• Extremely low temperature

• Mechanical vibration or shock such as on top of a washing machine or work bench

Deskset Installation

Connecting the phone

IMPORTANT INFORMATION

1. Use only a compatible VTech power adapter. To order a replacement power adapter, visit our website at

businessphones.vtech.com, or call 1 (888) 370-2006.

2. The power adapter is intended to be correctly oriented in a vertical or oor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Router

Plug the other end of the Ethernet cable into the router connecting to your console.

Route the Ethernet cable and power cord through these slots.

Plug one end of the Ethernet cable into the Ethernet port at the back of the phone.

Plug the small end of the phone power adapter into the power jack at the back of the phone (if PoE cannot be provided through Ethernet cable).

Plug the large end of the phone power adapter into an electrical outlet not controlled by a wall switch (if PoE cannot be provided through Ethernet cable).

Make sure you plug in the Ethernet cable before powering up the phone.

1. Lift the kickstand and ip it back. Let it rest at its maximum angle.

2. Snap the stand onto the two snap points on the deskset base.

3. Plug the end of the coiled handset cord into the jack on the left side of the telephone.

4. Lift the deskset base to the desired angle. There are three pairs of grooves designed to hold the phone at different angles for optimum visibility.

5. Snap the kickstand into the desired grooves until it locks into place.

Deskset Installation

Installing the phone

6. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ), and plug the other end of the cable into your network router or switch.

If the deskset is not using power from a PoE-capable network router or switch:

a. Connect the supplied power adapter to the deskset power jack.

b. Plug the power adapter into an electrical outlet that is not controlled by a

wall switch.

If there is a networked computer and no extra Ethernet wall ports near the phone,

then the phone and PC can share the same network connection.

To share a network connection with a PC:

1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by ).

2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet port.

• If a PC is connected to your network through a phone, any phone resets and power or network interruptions will disrupt the PC’s connection to the network.

To mount the phone on the wall

1. Prepare the wall-mount screws. The deskset will t onto wall-mount screws with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard wall plates have screw centers 3 ¼ inches (8.2 cm) apart.

2. If the deskset stand is attached, detach the stand.

a. Lift the phone front panel to release the kickstand from the grooves.

b. Snap the stand off the two snap points on the deskset base.

3. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall.

Protruding edge

Handset tab

Deskset Installation

Installing the phone (continued)

4. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ).

5. If the deskset is not using power from a PoE-capable network router or switch, connect a power adapter to the deskset power jack.

6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate. Push the phone down until it clicks securely in place.

7. Bundle the Ethernet cable and power adapter cord neatly with twist ties.

8. Plug the Ethernet cable into the router your console is connected to and the power adapter into an electrical outlet not controlled by a wall switch if you are not using PoE.

Deskset Installation

To mount the phone on the wall (continued)

To change the phone from the wall mount position to tabletop position, follow the steps below.

1. If the Ethernet cable and power adapter cord are bundled, untie them rst.

2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet.

3. See “Installing the phone” section above.

Deskset Installation

Wall mount to tabletop installation

Using the Phone

Idle screen

The Idle screen appears after the phone is

connected and congured for your SIP PBX

service. The Idle screen indicates that you have no active or held calls.

From the Idle screen, you can press:

•

Line

to select another line. When you make a call, the phone will use this line. See “Making calls” on page 22. Note:

Line

appears only if more than one

SIP account is registered to your phone.

•

CallFwd

to congure Call Forward settings.

•

Directory

to view the directories. See “Using the local directory” on page 46.

•

Settings

to view the User settings menu. See “Conguring the Phone” on page 57.

Idle mode screen icons

In idle mode, the following screen icons indicate your phone’s current settings.

Icon Status

Call Forward All is on. See “To set Call forward:” on page 42.

The ringer is off.

Do Not Disturb is on. See “To set Do Not Disturb:” on page 42.

The Ethernet cable is unplugged or the network is down.

Active call screen icons

During a call, the following screen icons indicate the call’s status.

Icon Status

Audio is coming through a headset after the HEADSET key was pressed.

The speakerphone is active.

1/2

Call counter—more than one call is active.

More than one call is active. Press q or p to view another call.

Line

CallFwd Directory Settings

11:09pm 01/25/14

Line 1

Your system administrator can add a custom logo to the Idle screen. The appearance of your idle screen may differ from that shown.

Using the Phone

Programmable feature key lights

The programmable feature key lights indicate call status and other information,

depending on how the key is congured.

Key Light Activity Description

Line Flashing ORANGE

Solid GREEN

Quickly ashing GREEN

Slowly ashing GREEN

Line is unregistered

On a call or dialing

Ringing incoming call

Held call

Shared line key Steady ORANGE

Slowly ashing ORANGE

The shared line is on a call

The shared line is on hold

Do not disturb Off

Steady ORANGE

DND is off

DND is on

Call forward Off

Steady ORANGE

Call forward All is off

Call forward All is on

Busy lamp eld Off

Steady ORANGE

Quickly ashing ORANGE

Flashing ORANGE

Monitored phone is idle

Monitored phone is on a call or has a held call

The monitored phone is ringing

Registration error. See your system administrator.

Automatic Call Distribution

Quickly ashing GREEN

Steady GREEN

Slowly ashing GREEN

Steady ORANGE

Slowly ashing ORANGE

Quickly ashing ORANGE

ACD agent “wrap up” state

ACD agent ready state

ACD agent unavailable state

ACD logged on

ACD loged off

ACD subscription error

Using the menu

1. Press MENU to show the main menu.

2. Press q or p to highlight menu items.

3. Press SELECT to select a highlighted menu item. Note: Instead of highlighting an item and pressing SELECT, you can press a dial pad

key for a numbered item. For example, after

pressing MENU, you can press 3 on the dial pad to view the User settings menu.

4. Press SELECT or an appropriate soft key to save changes.

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Using the Phone

5. Press CANCEL to cancel an operation, exit the menu display or return to the idle screen.

Main menu items

1. Features (see page 40) 3. User Settings (see page 57)

2. Status (see page 56) 4. Admin Settings (available

only to your system administrator)

Making calls

You can make a call at any time by choosing an off-hook method (such as lifting

the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can

make a call by pre-dialing a phone number and then going off hook.

To go off hook and make a call:

1. To use the default line, lift the handset, press HEADSET, or press SPEAKER. To use a specic line, press a Line key. You hear a dial tone.

2. Use the key pad to enter the desired phone number.

Cancel

Backspc 123 Dial

11:09pm 01/25/14 1/1

Line 1

232555

• Press

Backspc

if you enter an incorrect digit.

• Press

123

to change from entering digits to entering letters (if you

need to enter a domain name as part of the number).

3. Press

Dial

, or, if the phone accepts the number as valid, it dials the

number after a short delay.

End

11:09pm 01/25/14 1/1

Line 1 Calling

2325550178

Note that the dialing screen soft keys are programmable and may differ from what is shown here.

Using the phone

Making calls (continued)

To make a call by pre-dialing:

1. Use the key pad to enter the desired phone number.

Cancel

Backspc 123 Dial

11:09pm 01/25/14

Line 1

232555

• Press

Backspc

if you enter an incorrect digit.

• Press

123

to change from entering digits to entering letters (if you

need to enter a domain name as part of the number).

2. Dial the number by:

• Pressing

Dial

. The phone will use the preferred audio mode

(speaker or headset) until you lift the handset.

• Lifting the handset.

• Pressing the desired Line key.

• Pressing SPEAKER or HEADSET.

When the call is answered, the active call screen appears.

End

Hold Transfer Conf

11:09pm 01/25/14 1/1

Line 1 On a call 0:01:25

Angela Martin

7325550118

To end the call, hang up or press

End

. If you are on speakerphone and the

handset is “on hook,” press SPEAKER to end your call.

To make a call using quick dial:

Press the desired quick dial programmable key or press and hold a dial pad key that

matches the number of the desired speed dial entry. For example, to dial speed dial

entry 4, press and hold 4 on the dial pad. See “Speed Dial” on page 53.

Using the Phone

Answering calls

To answer a call:

Lift the handset, or press

Answer

, SPEAKER, or HEADSET.

Answer

Reject Forward Silence

11:09pm 01/25/14 1/1

Line 1 Call from

Angela Martin

7325550118

• You can also press a ashing green Line key to answer that incoming call.

• If you have multiple incoming calls, (as indicated by ), press q or p to select the call you want to answer.

On the incoming call screen, you can also press:

•

Reject

to terminate the incoming call.

•

Forward

to forward the call to another number.

•

Silence

to mute the ringer.

If you don’t respond to an incoming call, the phone displays a missed-call alert

screen.

11:09pm 01/25/14

Line 1

View CallbackClear

3 missed calls

If a missed-call alert screen appears, you can press:

•

Clear

to return to the Idle screen.

•

View

to see the caller’s information in the call history.

•

Callback

to immediately dial the caller’s number.

Using the Phone

Putting a call on hold

Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference.

See also, “Putting a shared-line call on hold” on page 35.

To put a call on hold:

During a call, press HOLD on the deskset.

The On hold screen appears. The programmable key for that line ashes green

slowly.

New Resume TransferEnd

11:09pm 01/25/14 1/1

Line 1 On hold 0:01:30

Angela Martin

7325550118

From the On hold screen, you can press:

•

End

to end the call

•

New

to dial a new call

•

Resume

to take the call off hold

•

Transfer

to transfer the held call to another party

•

Conf

to start a conference with the held call.

If another party puts you on hold, you may see the message Held by far end. This message depends on compatibility between phones and PBX types, and may not always appear. You can press

End

to end the call.

End

11:09pm 01/25/14 1/1

Line 1 Held by far end 0:01:30

Angela Martin

7325550118

The FLASH key can be used to make or answer an additional call when already on a call.

• During a call, press FLASH to make a new call. Your current call will be

put on hold.

• During a call, press FLASH to answer an incoming call. Your current call

will be put on hold.

• During a call, press FLASH to retrieve a held call. Your current call will be

put on hold.

Note: The FLASH key will not function if you are managing three or more calls.

Using the Phone

Managing calls with FLASH

End

Hold Transfer Conf

11:09pm 01/25/14 1/1

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Angela Martin

7325550118

Cancel

Backspc 123 Dial

11:09pm 01/25/14 2/2

Line 1

Answer

Reject Forward Silence

11:09pm 01/25/14 2/2

Line 1 Call from

Mark Lee

5551231234

End

Hold Transfer Conf

11:09pm 01/25/14 2/2

Line 1 On a call 0:00:17

Mark Lee

5551231234

End

Hold Transfer Conf

11:09pm 01/25/14 2/2

Line 1 On a call 0:00:17

Mark Lee

5551231234

End

Hold Transfer Conf

11:09pm 01/25/14 1/2

Line 1 On a call 0:01:25

Angela Martin

7325550118

Using the Phone

Forwarding calls

You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history.

Note: Your deskset Call Forward–No Answer setting will cancel the manual

forwarding process if it takes effect rst. For example, your deskset may be set to

forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself. If you have problems forwarding calls because of the Call Forward–No Answer setting, ask your system administrator

to extend your Call Forward–No Answer delay.

See also “Using the Call menu” on page 41.

To forward a call using manual entry:

1. When an incoming call appears, press

Forward

The deskset stops ringing and the Forward to screen appears.

Cancel

123

11:09pm 01/25/14

Line 1 Forward to:

If you press

Cancel

, the deskset begins ringing again and the incoming call

screen reappears.

2. Enter the number to which you want to forward the call.

Cancel

Backspc 123 Forward

11:09pm 01/25/14

Line 1

2325551234

Forward to:

3. Press

Forward

. Your phone returns to idle mode if you have no other active

calls.

Using the Phone

Forwarding calls (continued)

To forward a call using the directory, redial list, or call history:

1. When an incoming call appears, press

Forward

The deskset stops ringing and the Forward to screen appears.

Cancel

123

11:09pm 01/25/14

Line 1 Forward to:

2. Press DIRECTORY, REDIAL or CALL HISTORY or a programmable key (if available) to display the directory, redial list, or call history. You can also navigate to the call history or directory using the deskset Features menu.

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Back Select

Directory

1.Local

2.Blacklist

Select the call history folder or directory you want to access.

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3. If necessary, press t or u until

Insert

appears and then press

Insert

The Forward to screen appears, showing the number you inserted.

Using the Phone

Forwarding calls (continued)

Cancel

Backspc 123 Forward

11:09pm 01/25/14

Line 1

2325551234

Forward to:

4. Press

Forward

to forward the call to the number. Your phone returns to idle

mode if you have no other active calls.

Transferring calls

You can transfer a call to someone else at another phone.

If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer.

However, the transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient before transferring the call, you are making a “blind” transfer.

You can also transfer a call to a held call.

To transfer a call (supervised):

1. During a call, press

Transfer

. The call is automatically put on hold and the

transfer setup screen appears.

2. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History.

3. When the second caller answers, you can talk to the caller to notify them of the transfer, and then press

Transfer

to transfer the call.

End

Hold Transfer Conf

11:09pm 01/25/14 1/1

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Angela Martin

7325550118

Cancel

123 Blind

11:09pm 01/25/14 2/2

Line 1 Transfer to:

Using the Phone

Transferring calls (continued)

End

Split Transfer

11:09pm 01/25/14 2/2

Line 1 On a call 0:00:15

2325550033

The Call transferred screen appears, and your phone returns to idle mode.

11:09pm 01/25/14 2/2

Line 1 Ended 0:01:25

Angela Martin

7325550033

Call transferred.

To cancel the transfer, press:

•

Cancel

on the transfer setup screen. The active call screen reappears.

•

End

when the second call is active. You will hang up on the second call.

•

Split

when the second call is active. You will stay connected to the

second call. Your rst call remains on hold.

To transfer a call (blind):

1. During a call, press

Transfer

. The call is automatically put on hold and the

transfer setup screen appears.

End

Hold Transfer Conf

11:09pm 01/25/14 1/1

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Angela Martin

7325550118

Cancel

123 Blind

11:09pm 01/25/14 2/2

Line 1 Transfer to:

Using the Phone

Transferring calls (continued)

2. Press

Blind

3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History.

4. Press

Transfer

, or wait for the phone to automatically dial, once it recognizes a valid number.

The Call transferred screen appears, and your phone returns to idle mode.

To transfer a call to a held call:

1. During a call, press t or u to view the next set of soft keys.

2. Press

XferCall

. The call is automatically put on hold, and a list of held calls appears.

3. On the Transfer to target screen, press:

•

Select

to talk to the held call, and then press

Transfer

to transfer the

rst call.

•

Blind

, and then press

Transfer

to transfer the rst call to the held call

immediately.

The Call transferred screen appears, and your phone returns to idle mode.

11:09pm 01/25/14 2/2

Line 1

2321231234

Ended

Call transferred.

Cancel

123

11:09pm 01/25/14 2/2

Line 1 Blind transfer to:

ConfCall

11:09pm 01/25/14 1/2

Line 1

XferCall

On a call 0:01:25

Angela Martin

7325550118

Transfer to:

Charlie Johnson 2/2 5551231234

Blind

Back Select

Using the Phone

Making a conference call

You can hold a conference call between yourself and two other callers.

To make a conference call:

1. During a call, press

Conf

. The call is automatically put on hold and the

conference setup screen appears.

2. Dial the second number for the other party you want to join your conference. You can also use a number from a list, such as the Directory or Call History.

3. When the second call is established, press

Conf

. The conference begins

and the conference screen appears.

To cancel the conference setup, press:

•

Cancel

on the conference setup screen. The active call screen reappears.

•

End

when the second call is established. You will hang up on the second

call and return to your rst call.

•

Split

when the second call is established. You will remain on the second

call and your rst call remains on hold.

When you have an active call and a held call, you can also create a conference with the held call.

End

Hold Transfer Conf

11:09pm 01/25/14 1/1

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Angela Martin

7325550118

Cancel

123

11:09pm 01/25/14 2/2

Line 1 Conference with:

End

Split Conf

11:09pm 01/25/14 2/2

Line 1 On a call 0:00:15

2325550033

End

Hold Split Bridge

11:09pm 01/25/14 1/1

Line 1 Conference 0:01:20

7325550118 2325550033

Using the Phone

Making a conference call (continued)

To create a conference with a held call:

1. During a call, press t or u to view the next set of soft keys.

2. Press

ConfCall

. The call is automatically put on hold, and a Conf. with

target screen showing all calls on hold appears.

3. Highlight the desired call and press

Select

. You can now talk to the caller

you selected.

4. Press

Conf

. The conference begins and the conference screen appears.

To end a conference call:

Press one of the following soft keys:

•

End

, which hangs up on both calls.

•

Split

, which puts both calls on hold. The screen shows information for the

second call.

•

Bridge

, which joins both calls and returns your phone to idle mode.

Setting up a Network Conference

A Network Conference is hosted by your service provider and allows multiple parties to join a conference. A Network Conference works in a similar way to

the regular conference described above, except that the

Split

and

Bridge

functions will not be available.

In addition, the soft keys

Add

and/or

AddCall

will appear during a

conference, allowing you to add more parties to the ongoing conference call.

ConfCall

11:09pm 01/25/14 1/2

Line 1

XferCall

On a call 0:01:25

Angela Martin

7325550118

Conf. with target:

Charlie Johnson 2/2 2325550033

Back Select

End

Split Conf

11:09pm 01/25/14 2/2

Line 1 On a call 0:00:15

Charlie Johnson

2325550033

End

Hold Split Bridge

11:09pm 01/25/14 1/1

Line 1 Conference 0:01:20

7325550118 2325550033

Using the Phone

Retrieving messages

The phone alerts you when you have a new message. The Message Waiting indicator also illuminates whenever you have new messages.

11:09pm 01/25/14

Line 1

ViewClear

New message

On the New Message alert screen, you can press:

•

Clear

to return to the Idle screen.

•

View

to access your messages. The

Message menu appears.

The Message menu displays the mailboxes you can access from your phone.

If your phone has more than one line, you may be able to access multiple

mailboxes. Press p or q to highlight the desired mailbox and press SELECT to access messages in that mailbox.

When there is no New Message alert screen, you can access the Messages menu using the deskset menu.

To view the Messages menu:

1. When the phone is idle, press Menu.

2. With Features highlighted, press SELECT.

3. Press q to highlight Message, and then press SELECT. The Message menu appears.

4. On the Message menu, highlight the desired line and then press SELECT.

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Using the Phone

Using a shared line

Your phone may be congured to have one or more shared lines. This means

that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it.

Ask your system administrator for the conguration that applies to your deskset.

Incoming calls on a shared line will ring every deskset that shares that line. When someone answers the call, the other desksets stop ringing and return to idle mode. In contrast, calls on a private line will ring only your deskset.

Incoming calls on a shared line look identical to

private-line calls, except that the

Forward

soft key

does not appear on the incoming call screen.

When to Use a Private Line Instead of a Shared Line

Your system administrator should label your deskset feature keys according to the type of line. The labels should indicate which keys apply to the shared line(s) and which keys apply to private lines. In general, you should use private lines for direct calls to other desksets within your organization. If you use a shared line to call other desksets, all the other desksets that use that line will ring.

Call monitoring

One of the main features of shared lines is the ability to monitor call activity. You can monitor the call activity by observing the Line key LED. On your deskset, the LED is steady orange when a call has been answered at another deskset, and

ashes orange slowly when the user at another deskset puts a call on hold. See

“Programmable feature key lights” on page 21.

Putting a shared-line call on hold

After you answer a call on a shared line, you have two options for putting that call on hold.

• You can put a call on hold by pressing the HOLD key. This puts a call on

“normal” hold. On a shared line, this means that other shared-line users can see that the call is on hold, as indicated by the ashing orange Line key LED.

Other users can retrieve the call by pressing the ashing Line key. Your

deskset will return to idle mode. Putting a call on hold this way can be useful if you want to hand off the call to someone else, or if you want to pick up the held call at another deskset.

• You can also put a call on “private” hold, which means that other users cannot see that the call is on hold. Their Line key LEDs continue to show a steady orange, indicating that the call is active. This is useful if you plan to resume the held call on the same deskset.

Answer

Reject Silence

11:09pm 01/25/14 1/1

Line 1 Call from

Angela Martin

7325550118

Using the Phone

Putting a shared-line call on hold (continued)

When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold.

As well, when you are on a call and you answer another incoming call or retrieve another call

on hold, your rst call is put on private hold

automatically.

To put a call on private hold manually:

• Press and hold the HOLD key for 2 seconds.

“Barging in”

When you have a shared line, it may be possible to “barge in,” that is, join a call in progress at another deskset that uses that shared line. The result of barging in is that you create a “bridged call” between you and the people whose call you

joined. You and the others can then converse. Note that any other shared-line

user can barge in on the call as well.

Note: The ability to barge in on calls is a congurable setting for your deskset.

Only your system administrator can enable this setting. Your deskset may have shared lines, but be unable to barge in on calls.

Bridged calls differ from conference calls in that you can join a call in progress at any time. However, because the caller ID of the active call is not visible to you, other participants in the call may need to notify you of an appropriate time to join.

Bridged calls can also have any number of participants, unlike conference calls. The number of participants on a bridged call depends on the number of desksets sharing that line and may be limited by system or network capabilities.

To barge in on a call:

• Press the desired line key that has a steady orange LED, indicating an active call on a shared line.

You join the call already in progress.

To leave the call, press

End

. The other participants can continue their

bridged call.

Note: If you are unable to barge in on a call, it may be because the other call is not currently in progess. A line key with a steady orange LED can also indicate that the call is on private hold at the other deskset, or that the other deskset is dialing a number and no call is established yet. As well, If barging in is disabled on your deskset, pressing the key with the steady orange LED will do nothing.

New Resume TransferEnd

11:09pm 01/25/14 1/1

Line 1 Private hold 0:01:30

Angela Martin

7325550118

Using the Phone

Busy lamp eld

As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset,

not on a line. Keys congured for BLF allow you to monitor call activity for the extension only. You can use the BLF key as a quick dial key to call the extension

and intercept ringing calls.

Note: Your system administrator sets up Busy Lamp Field keys. Your key labels

should identify the BLF keys and which extensions they monitor. The BLF feature

may not be available on your deskset.

For BLF LED states, see “Programmable feature key lights” on page 21.

To dial a monitored extension:

1. Press the BLF key for that extension. The monitored extension can be idle, or have an active or held call.

Your deskset dials the extension using the rst available

line key. When the other person answers, your deskset indicates two active calls: one active call on the line key that you dialed out on, and one active call on the BLF key of the

monitored extension you called.

To answer a call ringing at a monitored extension:

1. Press the ashing orange BLF key for the desired extension.

Your deskset answers the call on the rst available line key.

Using the Phone

Paging

Your phone supports two types of paging: server-based paging and multicast

paging. An incoming page may interrupt any active calls you are on, depending

on how your system administrator has congured the paging function.As well,

when you are on a call and you answer another incoming call or retrieve another

call on hold, your rst call is put on private hold automatically.

To send a server-based page:

1. Press the Page feature key.

Your phone dials out the Page Feature Access Code.

2. Follow the voice prompts to page.

To send a multicast page:

1. Press the Multicast Page feature key.

You hear a paging tone before your phone broadcasts a page to the assigned paging zone.

2. Press

End

to terminate the page.

Line

CallFwd Directory Settings

11:09pm 01/25/14

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11:09pm 01/25/14 1/1

Line 1 Calling

*37

Line

CallFwd Directory Settings

11:09pm 01/25/14

Line 1

End

11:09pm 01/25/14

Paging 0:00:07

Marketing

Using the Phone

Automatic Call Distribution

If you are subscribed to Automatic Call Distribution (ACD), pressing the ACD feature key will display the ACD State Menu.

To set your ACD state:

1. Press the ACD feature key.

The ACD State menu appears.

2. Press q or p to select the desired state, and then press SELECT.

If you select Unavailable, you will have the option of entering a reason code.

Back Select

ACD state

1. Sign In

2. Available

3. Unavailable

4. Wrap Up

5. Sign Out

Phone Features

Using the Features menu

On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers.

Navigating menus

To select a submenu on a numbered list, you can:

• Press p or q to highlight the desired menu, and then press SELECT.

• Press the dial pad key that matches the number of the desired menu.

To access the Features menu:

1. When the phone is idle, press MENU. The Main Menu appears.

2. If necessary, press p or q to highlight Features, and then press SELECT.

The Features menu appears.

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The Features menu includes the following items:

Setting

See page…

Description

1. Call 41 Manages how your phone handles incoming calls.

2. Directory 46 Stores contact information and call contacts.

3. Call History 49 Lists incoming and outgoing call information.

4. Message 34 Accesses your voicemail.

5. Speed dial 53 Accesses your list of speed dial numbers.

Phone Features

Using the Call menu

On the Call menu, you can manage how your phone handles incoming calls.

The settings available on the Call menu include:

Setting

See page…

Description

1. Do Not Disturb 42 Silences incoming ringing and paging. Do Not

Disturb (DND) is set on a per-line basis. The system

administrator can enable you to answer incoming calls when DND is on. When DND answering is

enabled, the Line key ashes for incoming calls and

the incoming call screen appears. If DND answering is disabled, the incoming call will be terminated.

2. Call forward 42 Automatically forwards incoming calls depending on the setting. You can enable the following types of call forwarding:

• Call forward always: incoming calls are forwarded

immediately and the phone does not ring.

• Call forward busy: incoming calls are forwarded

if all your available lines are busy.

• Call forward no ans: incoming calls are

forwarded after the no answer delay expires.

3. Block anonymous 44 Enables the phone to reject incoming calls that have no caller ID.

4. Dial as anonymous 44 Enables the phone to make outgoing calls with the Caller ID hidden from the far end.

5. Missed call alert 45 Enables the missed call alert screen.

6. Call waiting 45 Enables or disables incoming call alerts while you are on another call.

To use the Call menu:

1. When the phone is idle, press MENU.

2. If necessary, press p or q to highlight Features, and then press SELECT.

3. If necessary, press p or q to highlight Call, and then press SELECT.

The Call menu appears.

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Phone Features

Using the Call menu (continued)

To set Do Not Disturb:

1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb.

2. Press SELECT.

3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off.

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4. When the desired line is highlighted, press t or u to turn Do Not Disturb On or Off.

5. Press

Save

When Do Not Disturb for your default line is on, DND appears on the idle screen.

To set Call forward:

1. From the Call menu, press q to highlight Call forward.

2. Press SELECT.

The Call forward menu appears.

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3. Highlight the line for which you want to congure call forward settings, and then press SELECT.

4. On the next screen, press q to highlight the desired option:

• Call forward always

• Call forward busy

• Call forward no ans.

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5. Press SELECT.

6. On the next screen, press t or u to turn call forwarding On or Off.

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7. Press q.

8. Enter the number to which you would like to forward calls.

9. (If you selected Call forward no ans earlier) Press q.

10. (If you selected Call forward no ans earlier) Press t or u to set the No answer delay between 1 to 10 rings.

11. Press

Save

When Call forward for your default line is on, FWD appears on the idle screen.

Note: Your system administrator can also congure programmable keys to turn

Call forward always, Call forward busy, and Call forward no answer on or off.

Phone Features

Using the Call menu (continued)

To block anonymous callers:

1. From the Call menu, press q to highlight Block anonymous.

2. Press SELECT.

The Block anonymous menu appears.

&DQFHO 6DYH

Block anonymous

Line 1: Off

Line 2: Off

Line 3: Off

Line 4: Off

Line 5: Off

3. Highlight the desired line, and then press t or u to turn anonymous call blocking On or Off for that line.

4. Press

Save

To dial as an anonymous caller:

1. From the Call menu, press q to highlight Dial as anonymous.

2. Press SELECT.

The Dial as anonymous menu appears.

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3. Highlight the desired line, and then press t or u to turn anonymous call dialing On or Off for that line.

4. Press

Save

Phone Features

Using the Call menu (continued)

To enable missed call alerts:

1. From the Call menu, press q to highlight Missed call alert.

2. Press SELECT.

The Missed call alert menu appears.

Cancel Save

Missed call alert

Show alert: Yes

3. Press t or u to turn missed call alerts on (Yes) or off (No).

4. Press

Save

To enable call waiting alerts:

1. From the Call menu, press q to highlight Call waiting.

2. Press SELECT.

The Call waiting menu appears.

Cancel Save

Call waiting

Show alert: Yes

3. Press t or u to turn call waiting alerts on (Yes) or off (No).

4. Press

Save

When Show alert is on and you are on a call, incoming calls are displayed on the screen. When Show alert is off, incoming calls are rejected and no notication appears on the screen. See also “Call Waiting Settings” on page

71.

Phone Features

Using the Call menu (continued)

Phone Features

Using the local directory

You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly

from the directory. You can also search directory entries by rst or last name.

When adding an entry, you can enter numbers for work, mobile, and home. You can also select a ringtone for that contact. Later, you can edit entries if their contact information changes.

To view the local directory:

1. Press the DIRECTORY key.

–or–

a. Press MENU.

b. With Features highlighted, press SELECT.

c. Press q to highlight Directory, and then press SELECT.

The Directory menu appears, listing all your available directories and the

blacklist. Any directories other than Local and Blacklist are server-based

and will vary with your installation. You can edit the Local directory and the Blacklist.

Back Select

Directory

1.Local

2.Blacklist

2. With Local highlighted, press SELECT.

The Local directory appears, showing the rst entry (sorted alphabetically by rst name).

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3. Press p or q to view other entries.

The following soft keys are available when viewing a directory entry:

Back Returns to

Directory menu

LastNme Sorts the list

by last name from the top of the list

Type Displays the

contact’s other numbers: Work, Mobile, Home

Dial Dials the entry Edit Allows you to

change the entry

Search Allows you to

search the list alphabetically by

rst or last name

Add Allows you to

add a new entry

Delete Deletes the

entry

Del. all Deletes all entries

To call a contact:

1. Press p or q or

to view the desired directory entry.

2. To view other numbers for the entry, press

Type

3. When the desired number appears, press

Dial

Note: If you view a directory entry when the deskset is in dial mode, an

Insert

soft key appears instead of

Dial

. Press

Insert

to place the entry’s number

into the number eld and then press

Dial

to dial the number. You can use this feature when making a call, forwarding a call, transferring a call, and setting up a conference call.

To add a directory entry:

1. When viewing a directory entry, press t or u until the

Add

soft key

appears.

2. Press

Add

A blank directory entry appears.

3. Use the dial pad keys to enter the rst name, last name, and contact numbers.

• Press

ABC

to switch between entering upper-case letters, lower-case

letters, and numbers.

• Press

Backspc

to delete incorrect characters.

• After completing a line, press q to move to the next line.

4. When you have entered the desired information and selected the ringtone

you want to use for this contact, press

Save

To edit a directory entry:

1. When viewing the desired directory entry, press t or u until the

Edit

soft

key appears.

2. Press

Edit

Phone Features

Using the local directory (continued)

The directory entry edit screen appears.

3. Use the dial pad keys to change the rst name, last name, and contact

numbers as desired.

• You can edit the name and numbers, and change the ringtone.

• Press

ABC

to switch between entering upper-case letters, lower-case

letters, and numbers.

• Press

Backspc

to delete incorrect characters.

• After completing a line, press q to move to the next line.

4. Press

Save

To search directory entries:

1. From the Directories screen or from a directory entry, press

The Local directory search screen appears.

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Local

By:First name

Search:

2. To lter your search by rst name or last name, press t or u.

3. Press q to move to the Search eld.

Local

Search:

By: First name

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4. Press a dial pad key to enter a letter for your rst name or last name search.

Press 2 once for A, or three times for C, for example.

5. Press

. The deskset searches for the rst name or last name

beginning with the letter you entered.

Phone Features

Using the local directory (continued)

The rst entry found appears. If more than one entry was found, press p or q to view other entries.

To delete a directory entry:

1. Press p or q or

to view the desired directory entry.

2. Press t or u until the

Delete

soft key appears.

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3. Press

Delete

4. When the conrmation screen appears, press

Yes

To delete all directory entries:

1. From a directory entry, press p or q until the

Del. all

soft key appears.

2. Press

Del. all

3. When the conrmation screen appears, press

Yes

Blacklist

The directory also includes a blacklist, which is a list of numbers that cannot

reach your phone. If you experience nuisance calls, you can add the callers’

contact information to the blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing.

Call history

The call history provides available name and number information for the last 200 incoming and outgoing calls. The newest entries replace the oldest. You can view call history information for:

• All calls—all categories of calls

• Missed calls—incoming calls that were not answered

• Received calls—incoming calls that you answered, forwarded or rejected

Phone Features

Using the local directory (continued)

• Dialed calls—all outgoing calls. You can use this as a redial list.

To view the call history:

1. Press the CALL HISTORY key.

–or–

a. When the phone is idle, press Menu.

b. If necessary, press p or q to highlight Features, then press SELECT.

c. Press p or q to highlight Call History, then press SELECT.

The Call history menu appears.

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2. Press q to highlight the desired call history folder.

3. Press

View

to see call history entries in the highlighted folder.

The rst entry appears.

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If the folder is empty, the message No entries to display. appears.

4. Press q to view more entries.

The call history entry screen shows the time, date, name and number of the call, the number of entries in the folder, along with an icon indicating the type of call.

Received call Dialed call Missed call

Phone Features

Call history (continued)

Phone Features

Call history (continued)

The following soft keys are available when viewing a call history entry:

Back Returns

to the Call History list

Delete Deletes the

entry

Info Displays additional

call information, such as time and duration

Dial Dials the

entry

Edit Dial Displays the

predial screen so you can edit the number before dialing

Save Saves the call

information to the local directory

To call a call history entry:

1. While viewing the desired entry, press

Dial

. The phone dials the number

immediately.

–or–

Press

Edit Dial

. The predial screen appears, allowing you to edit the number

before pressing

Dial

Note: If you view a call history entry when the deskset is in dial mode, an

Insert

soft key appears instead of

Dial

. Press

Insert

to place the entry’s

number into the number eld and then press

Dial

to dial the number. You can use this feature when making a call, forwarding a call, transferring a call, and setting up a conference call.

To add a call history entry to the directory:

1. While viewing the desired entry, press t or u

until the

Save

soft key appears.

2. Press

Save

3. On the Save to menu, select the location to

which you want to save the entry.

• To save the entry to your directory, highlight Local and then press

Select

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SaveEdit Dial

• To save the entry to your blacklist, highlight Blacklist and then press

Select

4. The directory add/edit screen appears. The deskset automatically lls in the name and number, if available.

First name: Mary Williams

Last name:

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Work: 2325551234

Mobile:

Home:

Ringer: Auto

Line: Default

• If necessary, edit the name and number.

Press q to move the cursor to the next line.

• Press

Backspc

to delete incorrect characters.

5. Press

Save

to save the entry.

To delete a single call history entry:

1. While viewing the desired entry, press

Delete

To delete multiple call history entries:

1. While viewing the list of call history folders, press q to highlight the folder for which you would like to delete all entries: All calls, Missed calls, Received calls, or Dialed calls.

2. Press

Del. all

3. When the conrmation screen appears, press

Yes

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All calls

Entries ?

Phone Features

Call history (continued)

Phone Features

Speed Dial

The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0).

You can also enter speed dial numbers using the WebUI. See “Speed Dial” on page 78.

Entering speed dial numbers

To add a speed dial entry:

1. When the phone is idle, press Menu.

2. With Features highlighted, press SELECT.

3. Press q to highlight Speed dial, and then press SELECT.

The Speed dial menu appears.

4. Press q to highlight a speed dial entry marked <Empty>.

5. Press

Add

A blank speed dial entry appears.

6. Use the dial pad keys to enter the name and number.

• Press

123

to switch between entering numbers, lower-case letters,

and upper-case letters.

• When you start entering characters, the

Cancel

soft key changes to

Backspc

. Press

Backspc

to delete incorrect characters.

• After completing a line, press q to move to the next line.

7. Press q and then press t or u to select the line you want to use for this speed dial entry.

8. When you have entered the desired information, press

Save

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Speed dial

1. <Empty>

2. <Empty>

3. <Empty>

4. <Empty>

5. <Empty>

6. <Empty>

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Name:

Number:

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Cordless Headset

Registering an optional cordless headset

You can register one cordless headset to a VSP735 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same

extension, and only one device can be used at a time.

Note: The headset must be in the charger, otherwise registration cannot proceed.

To register the cordless headset:

1. When the phone is idle, press MENU.

2. Press q to highlight User Settings, and then press SELECT.

3. Press q to highlight DECT headset, and then press SELECT.

The DECT headset menu appears.

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4. Lift the cordless headset out of its charging base, and then place it back in the charger.

5. With Register highlighted, press SELECT on the deskset. Registering... appears while the deskset searches for the headset.

When registration is complete, Registration succeeded appears and the ON/OFF light on the cordless headset turns solid blue.

The DECT headset menu appears.

Note: Registration can be terminated by pressing CANCEL on the deskset.

If the cordless headset was registered to another deskset, it must be

deregistered rst. See “Deregistering a cordless headset”.

Cordless Headset

Deregistering a cordless headset

You must deregister a cordless headset from its original deskset before you can register it to a different deskset.

To deregister a cordless headset:

1. When the phone to which the headset is registered is idle, press MENU.

2. Press q to highlight User Settings, and then press SELECT.

3. Press q to highlight DECT Headset, and then press SELECT. The DECT headset menu appears.

4. Press q to highlight Deregister, and then press

Select

The deskset screen displays DECT headset is deregistered. The cordless

headset ON/OFF light ashes twice every ve seconds to indicate it is not

registered.

The DECT headset menu appears.

Deregistering the cordless headset without the deskset

Cordless headsets can also be deregistered using the headset. You can use this method when you cannot use the deskset for standard deregistration. The deskset may be out of range or may have been removed from the system.

To deregister the cordless headset when the deskset is not available:

On the headset, press VOL+ > ON/OFF > VOL– > ON/OFF > VOL+ > VOL– > ON/OFF.

Cordless accessory registration and deregistration time-out

If the cordless device is registered to another deskset or telephone, it must be

deregistered rst. See “Deregistering a cordless headset”.

For security reasons, the registration process on both the deskset and the

cordless accessory terminates after the time-out period of two minutes if

registration is not successful.

If the registration process times out on the cordless accessory, the cordless accessory resets itself. If the registration process times out on the deskset, it displays Registration Failed and returns to Idle mode.

If cordless headset registration fails, the ON/OFF light on the headset ashes twice every ve seconds. To reset the headset, lift the headset out of its charging

base, place it back in the charger, and try the registration process again.

Status

Finding the rmware version

To view the rmware version of your phone:

1. When the phone is idle, press MENU.

2. On the Main menu, press q to highlight Status, and then press SELECT.

3. On the Status menu, press q to highlight Product Info, and then press SELECT.

Back Select

Status

1.Network

2.Line

3.Product Info

4.Cordless Accessories

4. On the Product Info screen, nd Firmware Ver.

Product Info

Model: VSP735

Serial No.: VK900001923

MAC: 00122A461388

Boot Version: 1.x.x

Firmware Ver.:1.x.x

V-Series: 1.xx.xx-0-ENG

Hardware Ver.: 1

Conguring the Phone

You can congure the phone using one of two methods:

1. The User Settings menu on the phone.

2. The WebUI, which you access using your Internet browser.

This section describes the User Settings menu. For information about the WebUI, see page 65.

Using the User Settings menu

To view the User Settings menu:

1. When the phone is idle, press

Settings

The User Settings menu appears.

You can also view the User Settings by pressing the MENU key, and then pressing:

• q to highlight User Settings, and then pressing SELECT.

• 3 (User Settings) on the dial pad.

The User Settings are:

Setting Options

1. Preferences Language

Date & Time (Clock time, Clock date, Time zone, NTP server, Set manually)

Restart phone

2. Display Contrast (Level 1–7)

Backlight ON (Off, Low, Medium, High)

Backlight idle (Off, Low, Medium, High)

Timeout (10–60 seconds)

3. Audio Ringer tone (Line 1, Line 2…)

Key tone (On, Off)

Audio mode (Speaker, Headset)

4. Programmable keys Keys 1 to 32

5. DECT headset Register

Deregister

Back Select

User settings

1.Preferences

2.Display

3.Audio

4.Programmable keys

5.DECT headset

Conguring the Phone

Preferences

Use the Preferences menu to set the language, date and time formats, and restart the phone.

To use the Preferences menu:

1. When the phone is idle, press

Settings

The User Settings menu appears.

Back Select

User settings

1.Preferences

2.Display

3.Audio

4.Programmable keys

5.DECT headset

2. On the User Settings menu, ensure that Preferences is highlighted and then press SELECT.

The Preferences menu appears.

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3. Press p or q to highlight the desired option, and then press SELECT. The available options are:

• Language

• Date & Time

• Restart phone

Setting the language

1. From the Preferences menu, press p or q to highlight Language, and then press SELECT.

The Language menu appears.

Back Select

Language

1.English

2.Spanish

3.French

2. Press p or q to highlight the desired language.

3. Press SELECT.

Setting the date and time

1. From the Preferences menu, press q to highlight Date & Time, and then press SELECT.

The Date & Time menu appears.

Cancel Save

Date & Time

Clock Time:12am/pm

Clock date: MM/DD/YY

Time Zone

DST: Enabled

NTP server:Enabled

Set manually

To set the time format:

1. From the Date & Time menu, ensure that Clock Time is highlighted.

2. Press t or u to select a 12-hour clock (12am/pm) or 24-hour clock.

3. Press

Save

To set the date format that appears on the idle screen:

1. From the Date & Time menu, press q to highlight Clock date.

2. Press t or u to select the desired date format (DD/MM/YY, MM/DD/YY, YY/ MM/DD)

3. Press

Save

Conguring the Phone

Setting the language (continued)

To set the Time Zone:

1. From the Date & Time menu, press q to highlight Time Zone.

2. Press

Edit

3. Press p or q to select your time zone.

4. Press

Save

To enable or disable the NTP (Network Time Protocol) server:

1. From the Date & Time menu, press q to highlight NTP server.

2. Press t or u to select Enabled or Disabled.

3. Press

Save

Note: If the NTP server is disabled, you must manually set the time and date.

This setting is valid only if the system administrator has already congured

the Network Time settings. For more information, see the VSP735 Deskset Administrator and Provisioning Guide.

To manually set the Year, Month, Day, Hour and Minute:

1. From the Date & Time menu, press q to highlight Set manually.

2. Press SELECT.

Note: If the NTP server is enabled, you cannot modify this setting. See “To enable or disable the NTP (Network Time Protocol) server” above.

3. For each setting, press t or u to select the desired setting, and then press

q to move to the next line.

4. When you have nished, press

Save

Display

Use the Display menu to set screen appearance and backlight behavior.

To use the Display menu:

1. When the phone is idle, press

Settings

The User Settings menu appears.

2. Press p or q to highlight Display, and then press SELECT.

The Display menu appears.

Conguring the Phone

Setting the date and time (continued)

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To set the contrast level:

1. From the Display menu, ensure that Contrast is highlighted.

2. Press t or u to set the contrast level from 1 to 7 (4 is the default setting).

3. Press

Save

To set the backlight level that applies when the phone is active:

1. From the Display menu, press q to highlight Backlight ON.

2. Press t or u to select Off, Low, Medium, or High (High is the default setting).

3. Press

Save

To set the backlight level that applies when the phone is idle:

1. From the Display menu, press q to highlight Backlight idle.

2. Press t or u to select Off, Low, Medium, or High (Off is the default setting).

3. Press

Save

To set the backlight off timeout:

1. From the Display menu, press q to highlight Timeout.

2. Press t or u to select between 10 and 60 seconds at 5-second intervals (30 seconds is the default setting).

3. Press

Save

Audio

Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode.

Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle.

Conguring the Phone

Display (continued)

To use the Audio menu:

1. When the phone is idle, press

Settings

The User Settings menu appears.

2. Press q to highlight Audio, and then press SELECT.

The Audio menu appears.

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To select different ringer tones for each line:

1. From the Audio menu, ensure that Ringer tone is highlighted and then press

Select

2. On the Ringer tone menu, press q (if necessary) to highlight a line for which to select a ringer tone and then press

Select

3. On the selected line screen, press t or u to select one of ten ringer tones. The default is 1. Ringer tone samples play when selected.

4. After selecting the desired ringer tone, press

Save

. To exit without saving

a new ringer tone, press

Cancel

Conguring the Phone

Audio (continued)

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Ringer tone: Ringtone 1

To set the key tone:

1. From the Audio menu, press q to highlight Key tone and then press SELECT.

The Key tone menu appears.

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Key tone

Key tone: On

2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

3. Press

Save

To set the audio mode:

1. From the Audio menu, press q to highlight Audio mode and then press SELECT.

The Audio mode menu appears.

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2. On the Audio mode menu, press q to highlight the desired audio mode (Speaker, Headset, or DECT Headset).

3. Press SELECT.

When you press a Line key or

Answer

, the call is started or answered using the

selected audio mode. Lifting the handset takes priority in all instances.

Conguring the Phone

Audio (continued)

Conguring the programmable keys

You can congure the Programmable Keys on the Deskset. You can also congure these keys on the WebUI (see “Programmable Keys” on page 72).

To congure the programmable keys:

1. Press MENU, then select User Settings, or press 3.

The User Settings menu appears.

2. Press q to highlight Programmable keys, and then press SELECT.

The Programmable keys menu appears.

3. Select the key to congure, and then press

Edit

4. Select a PFK type, and then press SELECT. Depending on the PFK type, the

screen may prompt you to congure additional settings. For more details on

PFK types, see Programmable Keys on page 72.

Edit

Programmable keys

Key 1: Line

Key 2: Line

Key 3: Line

Key 4: Directory

Key 5: Call History

Key 6: Redial

Key 7: Messages

WebUI

Using the WebUI

Use an Internet browser to access the Web User Interface (WebUI) that resides

on your deskset. After you log on to the WebUI, you can congure the following

features:

• Call Settings

• User Preferences

• Programmable Keys

• Speed Dial

• Local Directory

• Blacklist

• Call History

• User Password

The WebUI also has a Status page, where you can view network status and general information about your phone.

To access the WebUI:

1. Ensure that your computer is connected to the same network as your deskset. Your computer may already be connected to the network through the PC port on the back of your deskset.

2. Find the IP address of your phone:

a. When the phone is idle, press MENU.

b. Press q to highlight Status, and then press SELECT. The Status menu

appears.

Back Select

Status

1.Network

2.Line

3.Product Info

4.Cordless Accessories

c. On the Status menu, ensure that Network is highlighted, and then press

SELECT. The Network screen appears.

Network

IP: 10.88.51.133

DHCP: Enable

Subnet Mask: 255.255.0.0

Gateway:10.88.3.120

DNS 1: 10.88.126.31

DNS 2: 10.88.126.10

SNTP: us.pool.ntp.org

d. On the Network screen, note the IP Address.

3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls.

4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard. A Login page appears.

5. Under User Name, enter user.

6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on.

7. Click Log In. The WebUI appears.

Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting. You

view and change settings in two different types of elds: drop-down lists and entry elds into which you type information. For your security, the WebUI times

out after 10 minutes, so if it is idle for that time, you must log on again.

The remaining procedures in this section assume that you have already logged on to the WebUI.

WebUI

Using the WebUI (continued)

WebUI

Status

The Status page shows:

• General information about your phone, including model, MAC address, and

rmware version.

• Account Status information about your SIP account registration.

• Network information regarding your phone’s network address and network

connection.

• Cordless Status indicating whether a cordless headset is registered to the deskset.

The Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes.

WebUI

Call Settings

To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can congure call settings for each account that is

available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.

Call Settings include Do Not Disturb and Call Forward settings. You can also set Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on page 41.

When you have nished changing settings on this page, click Save to save them.

General Call Settings

Setting Description

Anonymous Call Reject Select to block incoming calls that have no caller ID.

Enable Anonymous Call Select to make outgoing calls that remove your own caller

ID information.

Do Not Disturb Settings

Setting Description Range Default

Enable DND Turns Do Not Disturb on or off. n/a Disabled

Incoming Calls Selects whether the phone displays

incoming call information while Do Not Disturb is on.

Show, Reject Reject

Call Settings (continued)

Call Forward Settings

Setting Description

Enable Call Forward Always

Select to enable call forwarding for all calls on that account.

Target Number Enter a number to which all calls will be forwarded.

Enable Call Forward Busy

Select to enable call forwarding for calls when you are on another call on that account.

Target Number Enter a number to which calls will be forwarded when the line is

busy.

Enable Call Forward No Answer

Select to enable call forwarding for unanswered calls on that account.

Target Number Enter a number to which unanswered calls will be forwarded.

Delay Select the number of rings before

unanswered calls are forwarded.

Range: 1 to 10 rings

Default: 6 rings

WebUI

User Preferences

On the User Preferences page, you can congure some basic settings for your

phone and set how your phone responds to calls.

After changing any settings on this page, click Save to save them.

General User Settings

Setting Description Range Default

WebUI Language

Sets the language that appears on the WebUI.

Any language supported by your phone. For

example, English,

French, Spanish, etc.

English

Phone Language

Sets the language that appears on your phone.

Any language supported by your phone. For

example, English,

French, Spanish, etc.

English

Backlight Timer Sets how long the screen

backlight stays on after the last button press.

10 to 60 seconds 30

seconds

Ringer Volume Sets the ringer volume for

incoming calls. You can also use the VOLUME q or p keys on the deskset.

Off, 1–9 5

Default Audio Mode

Sets how calls are answered when you press a line key or

Answer

. See also “Audio” on

page 61.

Speaker, Headset Speaker

WebUI

User Preferences (continued)

Call Hold Reminder Settings

Setting Description Range Default

Enable Call Hold Reminder Tone

Enables or disables the call hold reminder tone.

n/a — Select to enable

Enabled

Tone Interval (secs) Sets the interval for the call hold

reminder tone.

10–300 seconds

30 seconds

Call Waiting Settings

Setting Description Range Default

Call Waiting Off Rejects additional incoming calls. No

notication appears on the screen.

n/a — Select to enable

Disabled

Call Waiting On Shows additional incoming calls on

the screen.

n/a — Select to enable

Enabled

Enable Call Waiting Tone

Enables or disables Call Waiting Tone. n/a — Select

to enable

Enabled

Tone Interval (secs) Sets the interval for the call waiting

tone.

10–60 seconds

30 seconds

WebUI

Programmable Keys

The deskset has 16 dual-function programmable keys. You can assign up to 32

functions to the programmable keys on the Programmable Keys page.

Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Line”-type keys to Account 1 so that you can manage

multiple calls on Account 1. You can also assign multiple Quick Dial keys.

For the programmable key default settings, see “Programmable keys” on page

12.

Programmable keys (continued)

Type Description

Line Congures the key for accessing an account. You can make

or answer calls by pressing these keys. The key LED will change according to call activity.

After selecting Line in the Type column, select the account number in the Account column.

Directory Congures the key to access the Directory menu. You can

then press the key to view the Directory menu.

Call History Congures the key to access the Call History list. You can

then press the key to view the Call History list.

Redial Congures the key to access the Redial list. You can then

press the key to view the Redial list.

Messages Congures the key to access the Message menu. You can

then press the key to view the Message menu.

Do Not Disturb Congures the key to turn Do Not Disturb on or off. The key

is lit orange when DND is on.

Call Forward All Congures the key to turn Call Forward All on or off. In the

Account column, select the account for which Call Forward All will apply. Before assigning the key, ensure that you

congure Call Forward settings on the Call Settings page.

Call Forward No Answer Congures the key to turn Call Forward No Answer on or

off. In the Account column, select the account for which Call Forward No Answer will apply. Before assigning the key,

ensure that you congure Call Forward settings on the Call

Settings page.

Call Forward Busy Congures the key to turn Call Forward Busy on or off.

In the Account column, select the account for which Call Forward Busy will apply. Before assigning the key, ensure

that you congure Call Forward settings on the Call Settings

page.

Quick Dial Congures the key to dial a number on the selected line.

After selecting Quick Dial, enter the number to be dialed in the Value column. In the Account column, select the account on which the number will be dialed out.

BLF (Busy Lamp Field) Congures the key to monitor another extension. In the

Value column, enter the URI of the extension you want to monitor with this key. For example,

2325552001@sipservice.com.

ACD (Automatic Call Distribution)

Congures the key to display the ACD State menu. In the

Account column, select the account that is subscribed to the ACD service.

WebUI

Programmable keys (continued)

Type Description

Page Congures the key to call one or a group of phones.

Pressing the key dials the Paging feature access code. Your

System Administrator must congure the feature access

code for Paging.

Multicast Page Congures the key to make outgoing multicast pages. In the

Value column, enter a valid Paging Zone ID (ranging from 1 to 10). Multicast paging differs from standard paging in that it is handled locally by the Deskset and does not require a subscription through the hosted server. To use multicast

paging, your System Administrator must rst set up paging

zones on the WebUI.

Park Call Enables you to park a call. Pressing the key dials the Call

Park feature access code (FAC). Your System Administrator

must congure the feature access code for Call Park.

In the Account column, select the account on which the

feature access code will be dialed out. For example, choose

Account 1 if you wish to use the Call Park FAC that your System Administrator entered for account 1.

Retrieve Park Call Enables you to retrieve a parked call. Pressing the key

dials the Parked Call Retrieval feature access code (FAC). In the Account column, select the account on which the

feature access code will be dialed out. For example, choose

Account 1 if you wish to use the Parked Call Retrieval FAC that your System Administrator entered for account 1.

In Call DTMF Congures the key to dial a string of numbers while you

are on a call. For example, pressing the key might dial a

conference access code. After selecting In Call DTMF, enter the number to be dialed in the Value column.

Call Return Congures the key to dial the number of the last missed call.

Group Call Pickup Enables you to answer a call ringing at another extension.

the call can be ringing at any extension in your phone’s call

pickup group. Pressing the key dials the Group Call Pickup feature access code (FAC).

Direct Call Pickup Enables you to answer a call ringing at a specic deskset.

Pressing the key dials the Direct Call Pickup feature access code (FAC). Depending on the server requirements, you

may then need to enter the number of the ringing extension.

WebUI

Programmable keys (continued)

WebUI

Directory

To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar.

On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page

also allows you to export your phone’s local directory or import a local directory le. The export function lets you back up your contacts to your computer.

Phone numbers appear as links. If your service provider’s click to dial feature is enabled, you can dial a number by clicking its link.

The Local Directory lists entries on up to 10 pages, with 20 entries per page. Click Next, First, Last, or a page number to view the desired page of entries.

Note: You can also use the phone menu to manage your local directory entries. For more information, see “Using the local directory” on page 46.

WebUI

Directory (continued)

Local Directory

Click To...

Sort the list by last name.

Edit information for an entry.

View the last page of entries.

View the next page of entries.

Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.

Add a new directory entry.

Delete all Directory entries

To add a new directory entry:

1. Click Add New Entry.

The Create Local Directory Entry page appears.

2. Enter the required information. At minimum, a rst and last name are required.

Setting Description Range Default

First Name

Enter the appropriate names in these elds. n/a n/a

Last Name

Ringer Tone Sets a unique ringer tone for calls from this

directory entry.

Auto, Tone 1–10

Auto

Account Sets the account used when you dial this

directory entry.

Default Account, Account 1– Account 5

Default Account

Work Number Enter the appropriate numbers in these

elds.

n/a n/a

Mobile Number

Home Number

3. Click Save.

To edit a directory entry:

1. Click Edit for the entry you want to edit.

The Edit Local Directory Entry page appears.

2. Edit or add the desired information.

3. Click Save.

Import Local Directory

You can import an existing local directory le. Importing a directory le replaces all your previous local directory entries. After importing a directory le, you can

add, edit, or delete entries as desired.

Note: Directory les are .xml les containing contacts and contact information. For more information about creating or editing a directory le, consult your

system administrator.

To import a local directory le:

1. Click Choose File.

2. In the Choose File to Upload window, navigate to the directory le.

3. Click the le, and then click Open.

4. On the WebUI, click Import.

Export Local Directory

You can export the directory and save it as an .xml le on your computer.

To export the local directory:

1. Click Export.

2. At your browser’s prompt, save the le to the desired location on your computer.

WebUI

Directory (continued)

WebUI

Speed Dial

The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar.

On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0). For each speed dial number you enter, you must assign the account on which the number will be dialed out.

You can also add speed dial entries using the deskset. The Speed dial list is accessed through the Features menu. See “Speed Dial” on page 53.

After entering information on this page, click Save to save it.

To enter speed dial numbers:

1. In the Name column, enter a speed dial label for the desired key.

2. In the Value column, enter a phone number for the desired key.

3. In the Account column, select the account that this speed dial number will use.

4. Click Save.

Troubleshooting

If you have difculty with your telephone, please try the suggestions below. For

customer service, visit our website at businessphones.vtech.com or call

1 (888) 370-2006.

General issues

Screen is blank.

• Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack. If powered by PoE, ensure that the network switch is providing power through the correct ports.

The DECT headset doesn’t register. “Registration failed” appears on the screen.

• Deregister the headset from the deskset to which it had been registered.

• Remove and replace the headset in its charger before pressing Register on the deskset.

Pages are not received.

• Your phone can be congured to answer a page automatically. See your system administrator if your phone doesn’t answer a page automatically.

Calls are answered on the headset rather than the speakerphone after I press a Line key or Answer to answer a call.

• Change the audio mode from Headset to Speaker. See “To set the audio mode:” on page 63.

My computer can’t connect to the network after plugging the Ethernet cable through the PC port.

• Make sure the deskset is connected to power. The PC port does not work when the deskset does not have power source or during a power outage.

• Make sure you plug the Ethernet cable connected to the router into the deskset Ethernet port and the Ethernet cable connected to the computer into the deskset PC port.

My caller ID isn’t working.

• Caller ID is a subscription service. Your telephone service provider may require subscription to this service for this feature to work.

• The caller must be calling from an area that supports caller ID.

• Both your telephone service provider and your caller’s service provider must use caller ID compatible equipment.

Specications

Electrical and environmental specications

RF frequency band 1921.536–1928.448 MHz Channels 5 Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.0 Vdc @ 1000 mA Ethernet network jacks GigE RJ-45 ports

Soft Keys

Index of soft keys

The table below provides an alphabetical list of the labels that appear above the deskset soft keys.

Label Description

abc/ABC/123 Selects the text format for input

Add Enters a new directory group editor

Add dot Enters dot in IP editing eld

Answer Answers an incoming call

Back Shows the previous screen

Backspc Moves cursor back to correct entries in text editing elds

Blind Starts the blind transfer process for the active call

Bridge Joins the two active calls in a conference and returns to idle screen

Callback Dials the last missed caller

CallFwd Congures Call Forward settings

Cancel Quits the current screen without saving any settings

Clear Clears on-screen notication and returns to previous screen.

Conf Opens the live dialing editor to enter digits for the conference target

ConfLine Displays a list of held calls as a target for conferencing with the active call

Del. All Deletes all records in a list

Delete 1) Deletes current entry 2) Deletes assignment 3) Deletes Directory group

Dial Sends and dials currently displayed/highlighted digits

Directory Opens the list of available directories

Edit Displays the entry/group editor

Edit Dial Edits a number stored in a list before dialing

End 1) Closes the current page 2) Ends the current call

FirstNme Sorts the directory by rst name

Forward Opens the predial editor to begin forwarding a call

Hold Puts current Active Call on hold

Info Displays additional call information

Insert Inserts a number from the directory or call history to a live dialing screen

LastNme Sorts the directory by last name

Line Switches between registered lines

New Press to predial a new call during a call currently put on hold

No Returns to the previous screen

Reject Rejects an incoming call

Soft Keys

Index of soft keys (continued)

Label Description

Resume Resumes a call put on hold

Save 1) Saves current setting 2) Begins save process

Search Opens the Directory search editor

Select Selects a highlighted option

Settings Opens the User settings menu

SetConf Conrms to set up conference

SetXfer Conrms to transfer call

Silence 1) Silences ringer 2) Stops current call screening 3) Silences chime tone

Split Breaks a conference or call progress into multiple calls

Status Access the status submenu

Transfer Opens the live dialing editor to enter or insert digits of the transfer target

Type Switches between the Directory number types within an entry

View Displays a database/list

XferLine Displays a list of held calls as a transfer target for the active call

Yes Conrm

Special Characters

Entering special characters

When entering text using the dial pad, the following special characters are

available. Press the 1, star ( ), 0, or pound sign (#) keys to enter special characters.

Key Characters 1 ~ ^ ` % ! & - _ + = |

. @ *

0 : ; “ , ? # ( ) [ ] { } < > / \ #

Maintenance

Taking care of your telephone

• Your telephone contains sophisticated electronic parts, so you must treat it with care.

• Avoid rough treatment.

• Place the corded handset down gently.

• Save the original packing materials to protect your telephone base if you ever need to ship it.

Avoid water

• You can damage your telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone near a sink, bathtub or shower.

Electrical storms

• Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

• Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or a mild soap.

• Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND NETWORK CABLE FROM THE WALL, then pull the unit out by the unplugged cords.

GPL License Information

GPL code requests

Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending

upon the nature of the code at issue. If you would like to exercise your right to

receive the available code, please send a cashier’s check, payable to VTech Communications, Inc., in the amount of $15.00 (U.S.$) to:

VTech Communications, Inc., 9590 SW Gemini Drive, Suite 120 Beaverton OR 97008 ATTN: Information Technology Group—VSP735 GPL code request

along with a written request for the available code. If your request does not fully comply with the foregoing requirements, VTech reserves the right to reject your request. Further, by requesting and receiving the available code, you

release VTech, its afliates, and its and their ofcers, directors, employees,

and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide

explanation, support, upgrade, or any communication whatsoever. Your review or

use of the available code is at your sole risk and responsibility.

VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. ErisTerminal® is a registered trademark of VTech Communications Inc.

Specications are subject to change without notice.

VTech ErisTerminal VSP735, ErisTerminal VSP735A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual