VoxBox Voice Announcer, Lite Edition User Manual

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User Guide

Table of Contents

Installation and Programming Manual a

TABLE OF CONTENTS

1. INTRODUCTION .................................................................................................................1-1

1.1 F

EATURES AND SERVICES ............................................................................................ 1-2

1.1.1 System Features .............................................................................................. 1-2

1.1.2 Automated Attendant Features........................................................................ 1-4

1.1.3 Voice Mail Features........................................................................................ 1-7

1.2 A

BOUT THIS MANUAL.................................................................................................. 1-9

2. DESCRIPTION AND INSTALLATION............................................................................ 2-1

2.1 B

ASE SYSTEM .............................................................................................................. 2-2

2.2 P

HYSICAL DESCRIPTION............................................................................................... 2-3

2.2.1 Side Panel........................................................................................................ 2-3

2.2.2 Front Panel ..................................................................................................... 2-4

2.3 I

NSTALLATION ............................................................................................................. 2-5

2.3.1 Unpacking ....................................................................................................... 2-5

2.3.2 Installing the Voice Mail................................................................................. 2-5

2.3.3 Expanding the System .....................................................................................2-8

3. DTMF PROGRAMMING.................................................................................................... 3-1

3.1 E

NTERING AND EXITING THE PROGRAMMING MODE................................................... 3-1

3.2 F

IRST TIME PROGRAMMING CHECKLIST ...................................................................... 3-2

3.3 D

EFINING PBX PARAMETERS ...................................................................................... 3-3

3.4 S

ETTING THE TIME AND DATE .....................................................................................3-8

3.5 P

ROGRAMMING THE OPERATIONAL MODE ..................................................................3-8

3.6 P

ROGRAMMING THE VOXBOX ................................................................................ 3-10

3.6.1 Creating Mailboxes....................................................................................... 3-10

3.6.2 Creating Mailbox Groups .............................................................................3-12

3.6.3 Notification.................................................................................................... 3-13

3.7 P

ROGRAMMING THE AUTOMATED ATTENDANT SCRIPT MENU ................................. 3-17

3.7.1 Recording Script Messages........................................................................... 3-17

3.7.2 Programming Script Messages .....................................................................3-18

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b Installation and Programming Manual

3.7.3 Directory Listing Programming.................................................................... 3-25

3.7.4 Reset Script Message Programming to Default............................................3-26

3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers ......................3-26

3.8 A

DDITIONAL FEATURES ............................................................................................. 3-29

3.8.1 Changing Passwords..................................................................................... 3-29

3.8.2 Activate Force Reorganize............................................................................3-30

3.8.3 Changing the Day Light Saving Time Setting...............................................3-31

3.8.4 Changing the Operational Mode ..................................................................3-31

3.8.5 Playing A System Message............................................................................ 3-32

3.8.6 Playing All System Message.......................................................................... 3-32

3.8.7 System Message Setting................................................................................. 3-32

3.8.8 Listening to the Software Version Number ................................................... 3-33

3.8.9 Resetting the System...................................................................................... 3-33

3.8.10 Adjusting Recording Length.......................................................................... 3-33

4. PROGRAMMING BY COMPUTER ................................................................................. 4-1

4.1

CONNECTING THE VOXBOX TO THE COMPUTER ........................................................... 4-1

4.2 S

YSTEM REQUIREMENTS.............................................................................................. 4-2

4.3 I

NSTALLING THE VUP.................................................................................................. 4-2

4.4 S

TARTING VUP............................................................................................................4-3

5. USER OPERATION INSTRUCTIONS ............................................................................. 5-1

5.1 I

NTRODUCTION ............................................................................................................ 5-1

5.2 U

SER’S MAIN MENU .................................................................................................... 5-1

5.3 R

ETRIEVE MESSAGE MENU ......................................................................................... 5-1

5.4 M

AILBOX PARAMETERS...............................................................................................5-2

5.4.1 Record Greeting .............................................................................................. 5-3

5.4.2 Record Name................................................................................................... 5-3

5.4.3 Directory Listing .............................................................................................5-4

5.4.4 Change Password............................................................................................ 5-4

5.4.5 Do Not Disturb (DND)....................................................................................5-5

5.4.6 External Notification....................................................................................... 5-5

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Installation and Programming Manual c

5.4.7 Pager Notification........................................................................................... 5-6

5.4.8 Return to Previous Menu ................................................................................5-6

5.5 S

END MESSAGE............................................................................................................ 5-7

5.6 R

ETURN TO AUTO ATTENDANT ................................................................................... 5-7

5.7 Q

UICK REFERENCE GUIDE ........................................................................................... 5-8

6. PROGRAMMING THE IN-BAND DTMF PROTOCOL ................................................ 6-1

6.1 P

ROGRAMMING THE VOXBOX BY TELEPHONE ............................................................6-1

6.1.1 Defining an In-Band DTMF Code for an Event .............................................6-1

6.1.2 Selecting an Operation Type........................................................................... 6-3

6.1.3 Selecting a destination ....................................................................................6-4

6.1.4 Defining the Time to Wait for the First DTMF Character .............................6-4

6.1.5 Defining the Time to Wait Between DTMF Characters.................................. 6-4

6.1.6 MATRA Support .............................................................................................. 6-5

6.2 S

AMPLE PROGRAMMING ..............................................................................................6-5

6.2.1 Working with the SIEMENS Hicom 150E OfficePBX..................................... 6-5

7. TROUBLESHOOTING ....................................................................................................... 7-1

APPENDIX A PROGRAMMING COMMANDS .................................................................... A-1

APPENDIX B PROGRAMMING FORMS............................................................................... B-1

APPENDIX C SYSTEM MESSAGES ....................................................................................... C-1

APPENDIX D SPECIFICATIONS ............................................................................................ D-1

APPENDIX E: PRE-INSTALLATION PROCEDURES ……………………………………E-1

APPENDIX F: INSTALLATION PROCEDURES …………………………………………..F-1

APPENDIX G: TESTING PROCEDURES ………………………………………………….G-1

APPENDIX H: INITIALISATION THROUGH VUP/VUJ ………………………………...H-1

APPENDIX I: RETURNS FORM ……………………………………………………………..I-1

APPENDIX J: CONTACTING OAK …………………………………………………………J-1

1. INTRODUCTION

The VoxBox is a small stand alone multilingual Voice Mail/Automated Attendant system for organizations that have between eight and eighty employees. The VoxBox incorporates state of the art technology, including DSP, flash memory and SMT production.

Figure 1-1 General View

The VoxBox is available in two or four ports and with up to 128 mailboxes. It provides up to 10 hours recording time.

Note: The VoxBox Lite is available in two ports and with up to 32 mailboxes only.

It provides 5 hours recording time.

The VoxBox can be integrated with most types of PBX’s through the analogue ports or through the RS-232 serial port.

Installation and Programming Manual 1-1

Introduction

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The system administrator can be programmed by the computer using a voice mail utility program or by touch-tone telephone.

Installing the VoxBox is quick and easy. Just mount it on a wall next to the PBX and connect it to the SLT interfaces and to the main power supply with an external power adapter.

The VoxBox is ready for use immediately after the system administrator completes a short procedure that includes setting up integration parameters, mailboxes, notification type, system schedules and opening greetings. Mailbox owners can then set up their own personal mailbox parameters.

1.1 Features and Services

The VoxBox is a powerful voice mail system at an affordable price. It contains most of the useful features and services provided by PC-based systems but at a lower cost. The VoxBox’s features can be divided into three groups:

• System Administration

• Automated Attendant

• Voice Mail

1.1.1 System Features

• Configuration

The VoxBox is available with two ports and two and a half hours of recording

time. The system administrator can upgrade the VoxBox by:

− Adding a two port expansion card to the motherboard to provide four ports

− Inserting a memory card with two hours and thirty five minutes of storage

space to increase the total storage capacity to five hours and five minutes

− Inserting a memory card with five hours and ten minutes of storage space to increase the total storage capacity to seven hours and forty minutes

Note: The VoxBox Lite cannot be upgraded to more memory, ports or mailboxes.

Introduction

Installation and Programming Manual 1-3

• Programming

The system administrator can program the VoxBox by:

− Touch-tone telephone using DTMF tones

− Computer using the Voice Mail Utility Program (VUP). The installer

should save the files containing the parameters set in each installation.

Note: The VoxBox Lite uses the VUJ, a software utility identical to the VUP,

however specifically adjusted to the VoxBox Lite’s configuration.

• Integration with your PBX

The system administrator can integrate the VoxBox with the PBX through:

− In-Band DTMF Protocol integration using DTMF strings. This type of integration is achieved by setting up the communication parameters on the PBX and the VoxBox, including answering a call, transfer, recall from busy, recall from no answer, the notification parameters and more.

− Out-band integration through a serial port (RS-232) applying the PBX parameters to the VoxBox. This type of integration must be developed separately for each type of PBX.

• Loop Current Disconnection

Some PBXs have the capability, which enables them to notify the VoxBox through the line interface when a call is terminated. When this situation is detected by the Voice mail, the line is disconnected and the VoxBox is then ready to receive another call.

• Message Notification

The VoxBox automatically notifies the mailbox owner of new messages in

different ways according to the system configuration. Notification may be local (to a PBX extension) or remote (to a telephone at a remote location, a cellular telephone or a pager).

• Security Passwords

The VoxBox supports three types of passwords, each with four digits:

− System Administrator. Gives access to all data stored in the VoxBox.

− Operator. Gives access to the operating modes of the system. The available

operating modes are: Day, Night, Holiday and Break.

− Mailbox. Gives access to individual mailboxes. Mailbox owners can change the password at any time.

Introduction

1-4 Installation and Programming Manual

• Line Monitor

The VoxBox sends all incoming DTMF codes to the VUP or VUJ, from all the ports, simultaneously through the RS-232 cable. The line monitor is a powerful tool to simplify the integration and installation of the VoxBox with the PBX.

1.1.2 Automated Attendant Features

The VoxBox’s automated attendant answers incoming calls and through a series of recorded menus and telephone directories, helps the callers reach the desired extensions.

• Opening Greeting

The VoxBox plays a pre-recorded greeting to callers. The opening greeting

usually includes the organization’s name, how to reach an extension, department or operator, how to switch languages, how to leave a message and to access a directory.

During the greeting, callers can access a department by dialling a single digit,

dialling the extension number or holding for assistance.

• Operating Modes

Depending on the time and the system schedule, the VoxBox answers external

calls with one of four opening greetings:

− Day Mode

During normal business hours, the VoxBox answers calls with a pre-

recorded daytime greeting. The daytime greeting enables the caller to reach a requested extension, mailbox, department, and directory or to switch languages.

− Night Mode

During non-working hours, the VoxBox answers calls with a pre-recorded

night time greeting that enables the caller to leave a message in a requested mailbox.

− Holiday Mode

During holidays, the VoxBox answers calls with a special greeting that

enables the caller to leave a message in a specific mailbox or in the operator’s mailbox.

− Break Mode

Introduction

Installation and Programming Manual 1-5

The system administrator can program part of the day mode as break time.

During break time, the VoxBox answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator’s mailbox.

• System Schedules (Auto-Mode)

If your organization has operating hours that vary from day to day, the system

administrator can define the daily operating schedules on a weekly basis, including daytime, night time and break time hours. When the Auto mode is activated, the VoxBox automatically switches between the day, night and break modes according to the pre-defined schedule.

The operator can override the pre-defined system schedule and switch

manually to day, night, break, or holiday mode using a password.

• Holiday Schedules

The VoxBox switches automatically to Holiday mode on dates programmed as holidays. During holidays the VoxBox answers calls with the special holiday greeting.

• Fax Detection

If the VoxBox detects a fax tone (CNG) during the opening greeting, it

automatically transfers the call to the pre-defined fax extension.

• Directory Listing (Dial By Name)

The VoxBox can provide a list of mailbox owner names. The directory listing

enables calls to be transferred to all extensions configured within the list. A caller can access the directory listing by following instructions during the opening greeting.

In order to enable a directory listing call transfer, the mailbox owner must

record his name and a three-letter code. A caller can reach the proper extension after dialling the respective code and verifying a correct extension according to the mailbox owner’s name.

The system administrator enables two methods of directory listing: according

to the mailbox owners first or last name.

Introduction

1-6 Installation and Programming Manual

• Call Transfer

The system administrator can program the VoxBox to detect the Call Progress

tone and DTMF signals sent by the PBX and transfer the calls to extensions in one of the following modes:

− Non-Supervised. The VoxBox transfers the call immediately without verifying the status of an extension.

− Supervised. The VoxBox checks for a busy or answer signal before transferring the call to an extension.

− Semi-Supervised. The VoxBox only checks for a busy signal before transferring the call to an extension.

• Multilingual Option

The VoxBox can operate in three languages simultaneously. The system

administrator can configure each mailbox to operate in one of the three selected languages. The caller can select the language in which the system messages (prompts) are played.

• Answering on the First Ring

To avoid delays, the system administrator can set up the VoxBox on each

individual port to answer incoming calls on the first ring.

• Script Menus

The VoxBox supports up to 39 script menus. A script menu is a recorded

announcement that can accept a digit entry (0-9) during playback. Based on the digit entered, the VoxBox can take one of the following actions:

− Transfer the call to another script menu

− Transfer the call to another script menu and change the language

− Transfer the call to an extension or hunt group

− Transfer the call to a mailbox or a mailbox group

− Dial a strings of DTMF

− Retrieve messages from a mailbox

− Disconnect the line

− Leave a message

− Play the directory listing

Introduction

Installation and Programming Manual 1-7

− Record a call

1.1.3 Voice Mail Features

The VoxBox enables a caller to leave a message, recorded in his own voice, in any mailbox. The mailbox owner can access his/her mailbox at any time from any touch-tone telephone and listen to his/her messages. Mailbox owners can also modify their own mailbox parameters.

• Real/Virtual Mailboxes

The VoxBox supports up to 128 real and virtual mailboxes. A real mailbox has

a telephone extension, whereas a virtual mailbox does not.

• Personalized Mailboxes

Mailbox owners can personalize their mailboxes by recording a personal

greeting, assigning a personal password to the mailbox and setting optional parameters.

• Personal Greeting

Mailbox owners can record or change personal greetings at any time from any

touch-tone telephone. Callers first hear the personal greeting of the extension called and then they can leave a message.

• Day and Time Stamp

The system administrator can program the VoxBox to indicate the start of each

message and the day and time it was recorded.

• Message Deletion

Mailbox owners can manually delete messages or the system administrator can

program the VoxBox to automatically delete all messages after a specified number of days.

• Message Forwarding

Mailbox owners can forward copies of messages to other mailboxes or mailbox

groups. Mailbox owners can also record an introduction to the forwarded message.

• Message Reply

Mailbox owners can reply, directly, to a message and record a message in the

sender’s mailbox.

• Mailbox Groups

Introduction

1-8 Installation and Programming Manual

A caller can send a message to all the members of a mailbox group at one time.

All defined mailboxes belong to the “All Group” mailbox group. In addition,

the system administrator can create up to four mailbox groups, each containing up to twenty mailboxes. Mailboxes can belong to more than one group and can be added to or deleted from a mailbox group by the system administrator. Each mailbox group can be assigned with a mailbox group greeting.

• Do Not Disturb Mode

Mailbox owners can set their mailboxes in the Regular Mode or Do Not

Disturb Mode. When a caller dials a Do Not Disturb extension using the Automated Attendant menus, the VoxBox plays a special “Do Not Disturb” menu and does not transfer the call to the extension.

• Individual Language Selection

The mailbox owner or caller can select one of the languages supported by the

VoxBox. When the mailbox owner or caller enters the mailbox, the VoxBox automatically switches to the selected language.

• Adjustable Recording Length

The system administrator can select the length of all recorded messages in the

VoxBox. The selected length will control the following types of messages: scripts, greetings, names and incoming messages. Changing this parameter will affect the operation VoxBox.

• Automatic Gain Control (AGC)

When this feature is enabled, the VoxBox automatically adjusts the line

volume so incoming messages will be recorded at the same level.

Introduction

Installation and Programming Manual 1-9

1.2 About this Manual

This manual presents information needed to install, program and maintain the VoxBox. It is divided into the following sections:

1. INTRODUCTION Introduces the VoxBox and lists its features.

2. DESCRIPTION AND INSTALLATION Provides a functional description of the VoxBox and installation instructions.

3. DTMF PROGRAMMING Describes how to program the VoxBox from any DTMF telephone.

4. PROGRAMMING BY COMPUTER

Describes the installation and basic operational concepts of the Voice Mail Utility Program (VUP and VUJ).

5. USER OPERATING INSTRUCTIONS Explains how to program and use a mailbox.

6. PROGRAMMING THE IN-BAND PROTOCOL Describes how to program the VoxBox to detect the In-Band DTMF protocol sent by the PBX.

7. TROUBLESHOOTING Presents answers to commonly asked questions on operating the VoxBox.

APPENDIX A

Summarizes the programming commands.

APPENDIX B

Contains the DTMF programming forms.

APPENDIX C

Lists the system messages.

APPENDIX D

Lists the system specifications.

APPENDIX E

Pre-installation procedures.

APPENDIX F

Installation procedures.

APPENDIX G

Testing procedures.

Introduction

1-10 Installation and Programming Manual

APPENDIX H

Initialisation through the VUP/VUJ.

APPENDIX I

Returns form.

APPENDIX J

Contacting Oak.

Installation and Programming Manual 2-1

2. DESCRIPTION AND INSTALLATION

The VoxBox is a digital system consisting of a:

• Sophisticated DSP voice-processing device

• Flash memory for storing voice recording and parameter data

• Central Processing VoxBox

• Two or four ports (two ports only in VoxBox Lite)

• Real-time clock

The VoxBox provides two major services:

• Automated Attendant

Uses menus and sub-menus to transfer calls to specific departments, extensions

or mailboxes.

• Voice Mail

Receives and delivers messages. Each mailbox has its own number and

mailbox owners have passwords enabling them access to their mailboxes.

Messages can be saved, deleted or transferred to other mailboxes. Mailbox

owners can also send identical messages to groups of mailboxes or to all the mailboxes in the system.

By configuring the following, the VoxBox’s Automated Attendant and Voice Mail System can be customized to suit the needs of the company:

• PBX parameters

• Automated Attendant script menus and customized “Busy”, “No Answer” and

“Do Not Disturb” menus in up to three different languages simultaneously.

• Voice Mail features include: mailboxes, mailbox groups and various types of

message notifications for each mailbox

Description and Installation

2.1 The Basic System

The VoxBox comes with two lines and 10 hours recording time.

You can upgrade the VoxBox by:

• Adding a two line expansion card to the motherboard to provide four lines

10 hours recordin

time

Figure 2-1 Options for Upgrading the Basic System

Note: The VoxBox Lite cannot be upgraded to more memory, ports or mailboxes.

2-2 Installation and Programming Manual

Description and Installation

2.2 Physical Description

The functional components of the VoxBox are located under the side panel cover. The LEDs are on the left side of the front panel. The bottom panel has two indented holes for wall mounting.

Figure 2-2 General View of the VoxBox after Removing the Cover

2.2.1 Side Panel

Figure 2-3 Side Panel

The numbered items in the following description correspond to the labels in Figure 2-3.

1. Power Supply Connector Connects the VoxBox to the external power supply

2. RS-232 Connector Connects the VoxBox to the PBX or a PC

3. 2 RJ-11 Sockets Connects the VoxBox to 2 or 4 PBX extensions

Installation and Programming Manual 2-3

Description and Installation

2.2.2 Front Panel

Figure 2-4 LEDs on the Front Panel

The following table describes the function of the four LEDS on the front panel.

STATUS DAY NIGHT HOLIDAY AUTO

Day Mode: Manual On Off Off Off

Night Mode: Manual Off On Off Off

Holiday Mode: Manual Off Off On Off

Break Mode: Manual On On Off Off

Day Mode: Auto On Off Off On

Night Mode: Auto Off On Off On

Break Mode: Auto On On Off On

System Error1 Off Flashing Off Off

System Error1 Flashing Flashing Flashing Flashing

System Error1 Flashing Flashing Flashing Off

Automatic Self-Test On On On On

Please contact your local dealer.

2-4 Installation and Programming Manual

Description and Installation

Installation and Programming Manual 2-5

2.3 Installation

The VoxBox is delivered completely assembled. It is designed for mounting on a wall close to the PBX.

2.3.1 Unpacking

Before unpacking, inspect the package, if you notice any damage, immediately report it to your local dealer.

 To unpack the VoxBox:

1. Place the package on a flat surface and open it.

2. Remove the contents of the package and place them on a clean surface.

3. Remove all packing material.

4. Inspect the contents, if you notice any physical damage, immediately report it to you local dealer.

2.3.2 Installing the VoxBox

 To install the VoxBox:

1. Mount the VoxBox on a wall close to the PBX cabinet. Use the drill template to place the two screws.

2. Remove the side panel cover.

3. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on the side panel of the VoxBox. Connect the other end of the cables to one or two analogue telephone lines on the Main Distribution Frame (MDF) of the PBX (see Figure 2-5).

Note: Each RJ-11 socket on the side panel of the VoxBox can support up

to two analogue telephone lines.

Description and Installation

Figure 2-5 Analogue Line Connections

4. On the side panel of the VoxBox, plug the 9V DC adapter jack into the power supply connector.

5. Plug the 9V DC adapter into the main power supply outlet to turn the VoxBox on. The LED’s on the front panel turn on and off, one after another and then the LED indicating the status of the VoxBox turns on.

6. If your PBX supports full-authorized RS-232 integration with the VoxBox, connect one end of the RS-232 cable to the VoxBox’s RS-232 connector and the other end to the RS-232 connector of the PBX.

2-6 Installation and Programming Manual

Description and Installation

7. Call each VoxBox line from any extension and verify the answer. You should hear the default greeting (system message no. 000. See Appendix C).

8. Replace the side panel cover.

9. Program the VoxBox according to your PBX type and required applications.

Figure 2-6 System Installation

* Not supported in VoxBox Lite

Installation and Programming Manual 2-7

Description and Installation

2-8 Installation and Programming Manual

2.3.3 Expanding the System

2.3.3.1 Expanding to Four Lines

Note: Expanding to four lines is not supported by VoxBox Lite

The two-line expansion kit contains:

• 2-line expansion card

• 4-wire cable

• Two plastic spacers

 To install the expansion card:

1. Disconnect all external cables and connectors.

2. Remove the 9V DC adapter power plug from the main power supply outlet to turn the VoxBox off.

3. Open the VoxBox’s top cover by unscrewing the four screws.

4. Place the two plastic spacers into the corresponding holes.

5. Insert the expansion card into the corresponding J6 connector.

6. Connect one end of the 4-wire cable to J5 on the motherboard and the other end to J5 on the expansion card.

7. Replace the top panel cover and plug the 9V DC adapter into the main power supply outlet to turn the VoxBox on.

8. Reconnect all the external cables and connectors to the VoxBox.

Voice Mail System automatically detects four lines when it is turned on.

Installation and Programming Manual 3-1

3. DTMF PROGRAMMING

The VoxBox can be programmed by:

• Telephone using DTMF tones

• Computer using the Voice Mail Utility Program (see Section 4)

This section describes programming the VoxBox using DTMF tones.

Note: You will hear a confirmation tone every time you enter a programming

command.

3.1 Entering and Exiting the Programming Mode

The VoxBox does not handle calls when in the programming mode.

 To enter the programming mode:

1. Connect a PBX analogue line to the VoxBox.

2. Call the PBX analogue line from any touch-tone telephone.

3. Wait until the VoxBox answers and plays the opening menu. Then dial *900.

4. Dial the System Administrator’s password (the default password is 1234) to enter the programming mode.

 To exit the programming mode:

• Dial *900. –or– Do not dial for one minute.

Note: If you exit the programming mode by dialling *900, the VoxBox plays the

opening menu and you can then test the changes made to the system.

DTMF Programming

3.2 First Time Programming Checklist

1. Call from a touch-tone telephone to the VoxBox. You will hear the default message (system message 000 - see Appendix C).

2. Dial *900 and the administrator password (default: 1234) to enter the programming mode.

3. Set the PBX parameters (see Sections 3.3 and Section 6) to ensure the proper operation of the VoxBox with your PBX.

3-2 Installation and Programming Manual

4. Set the VoxBox’s real-time clock (see Section 3.4).

5. Set the system schedule (see Section 3.5).

6. Create mailboxes (see Section 3.6.1).

7. Define a notification type for each mailbox (see Section 3.6.3).

8. Define notification parameters (i.e., message light on and message light off and interval between ring notification in Section 3.6.3.)

9. Record (see Section 3.7.1) and program (see Section 3.7.2) script menus for the Automated Attendant. Make sure you define the mailboxes before building Automated Attendant script menus.

DTMF Programming

Installation and Programming Manual 3-3

3.3 Defining PBX Parameters

To integrate the VoxBox with your PBX, apply the PBX parameters to the VoxBox. To obtain your current PBX parameters, check your PBX User’s Manual or the current PBX set-up configuration.

To configure the VoxBox to detect the in-band DTMF protocol sent by your PBX, refer to Section 6.

Note: Do not forget to enter programming mode by dialling *900 and the

administrators password before using the programming commands.

Table 3-1 presents the commands you must enter to apply the PBX parameters to the VoxBox.

Table 3-1 PBX Parameter Commands

OPERATION COMMAND DEFAULT

Extension size

*300 + X where X is a digit 1-4 You can only change this parameter if mailboxes and/or legal extensions have not yet been defined.

Cut off time for continuous call progress tone detection

*301 + X

where: X = cut off time in seconds (0-9)

6 seconds

No. of rings before the line is answered

*310 + line number + number of rings

Line number = 1-4 Number of rings = 1-9

Time to wait for No-Answer

*311 + XX where XX is 00-99 seconds. This code is applicable only when supervised transfer is selected.

20 seconds

DTMF Programming

3-4 Installation and Programming Manual

Table 3-1 PBX Parameter Commands (continued)

OPERATION COMMAND DEFAULT

Legal PBX Extensions

*320 + Y + First Ext. + Last Ext. + # where Y is a group number (0-9). Example: *320 0 330 350 # *320 1 355 375 # You can define up to 10 groups of legal extensions. If a caller dials an extension by direct dialling (code 170), The VoxBox checks if the extension is legal. If the extension is not legal, The VoxBox does not transfer the call.

None

Resetting a group

*320 + Y + 000 + 000 + # (the two groups of zeros can be 2, 3, or 4 digits long, according to the extension size)

Resetting all groups

*320 + #

Operator ID Code

*330 + X where X is a digit 0-9 When the caller dials this digit during any script message, the call is transferred to the operator.

Programmable code for retrieving messages

*331 + X

X = 0-9; Retrieve digit

Disconnection Code

*333 + CODE

+ #

The VoxBox terminates a call when it receives the disconnection code. The code can include up to four digits. Legal values for this code can be any combination of 0-9, *, #, and A-D.

###

Clear Disconnection Code

* 333 + #

External Access Code

*340 + X + #

where X is the external access code (0-9), Pause (*1). This code is applicable for external notification.

Clear External Access Code

*340 + #

DTMF Programming

Installation and Programming Manual 3-5

Table 3-1 PBX Parameter Commands (continued)

OPERATION COMMAND DEFAULT

Pause before and after external access code

*341 + X

where X is the length of the pause in seconds (0-9)

2 seconds

Transfer mode for all extensions

*350 + X + Y

X = 1; All extensions except the operator X = 2; Operator extension only Y = 0; Non Supervised Y = 1; Supervised Mode Y = 2; Semi Supervised mode

Non supervised

Day operator, Night operator, Fax and Supervisor’s extension numbers

*360 + X + YYYY + #

where: X = 1; Day operator X = 2; Night operator X = 3; Fax extension X = 4; Supervisor extension

One mailbox can be defined as Supervisor. When storage memory reaches 80% of its capacity, a message is sent to this mailbox indicating the situation.

YYYY = Corresponding extension number.

0 0 – –

Delete the extension assignments

*360 + X + #

where: X = 1; Day operator X = 2; Night operator X = 3; Fax extension X = 4; Supervisor extension

Volume level

*369 + X

where: X = volume level (0-9), 9 = Loudest

Flash-1

*370 + XXX where XXX is a 3-digit number (000-980) in steps of 20 ms. Example: *370 300 sets Flash-1 to 300 ms

600 ms

Flash-2 Flash-2 is fixed at 1200 ms.

Flash-2 is used in some PBX’s for Recall from NoAnswer or Busy Codes.

1200 ms

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Table 3-1 PBX Parameter Commands (continued)

OPERATION COMMAND DEFAULT

Busy, Disconnect and DTMF Off/On time

*371 + X + YYYY

where: X = 1; busy off (0100-3000 ms) X = 2; busy on (0100-3000 ms) X = 3; Disconnect off (0100-3000 ms) X = 4; Disconnect on (0100-3000 ms) X = *; DTMF off (0000-3000 ms) X = #; DTMF on (0000-3000 ms) YYYY = Cadence in milliseconds in steps of 20 milliseconds.

500 ms 500 ms 240 ms 240 ms 200 ms 60 ms

Busy Signal Cadence Check

*375 + XXXX + # where XXXX is a busy extension number. Check the busy signal by dialling the busy extension number and playing the busy cadence values.

Voice and DTMF Sensitivity

*376 + X + Y

X = 1; Voice sensitivity level X = 2; DTMF sensitivity level Y = Sensitivity level (0-9) The volume at which the VoxBox detects voice when the called extension answers or the volume level at which the VoxBox detects DTMF throughout it’s operation.

Note: The higher the sensitivity level, the higher the sensitivity to voice or DTMF.

In order to activate the new selection, a new call must be initiated.

Automatic Gain Control (AGC)

*377 + X

X = 0 AGC disabled X = 1 AGC enabled When enabled, The VoxBox will adjust the incoming messages volume to a set volume level. Note: For the new value to take affect, a new call must be initiated.

Enabled

DTMF amplitude

*379 + X

where X = volume level (3-9), 9 = Loudest

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Table 3-1 PBX Parameter Commands (continued)

OPERATION COMMAND DEFAULT

Procedural codes sent to the PBX in order to perform a specific task

*380 + X + CODE

+ #

X = 1; LED1 notification code X = 2; LED2 notification code X = 3; LED notification off code X = 4; Transfer code X = 5; Recall from Busy X = 6; Recall from No Answer

CODE

= Respective PBX code

None None None Flash 1 + Ext Flash 1 Flash 1

Delete a specific procedural code

*380 + X + #

X = 1; LED1 notification code X = 2; LED2 notification code X = 3; LED notification off code X = 4; Transfer code X = 5; Recall from Busy X = 6; Recall from No Answer

Dial a String from the Auto Attendant to the PBX

*381 + X + YY…YY + #

X = String number (0-9) YY…YY = DTMF string

Note: Use CODE

3.3

Answer number of samples

*386 + X

where: X = number of samples (0-9)

CODE

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* ** Extension *

0Pause

*1, indi

cates a

second pause

Hook Flash 1 *2 Hook Flash 2 *

A *

B *

D *

3.4 Setting the Time and Date

Table 3-2 presents commands used to set the VoxBox clock and calendar.

Note: Do not forget to enter programming mode by dialling *900 and the

administrator’s password before using the programming commands.

Table 3-2 Commands to Set the VoxBox Clock and Calendar

OPERATION COMMAND

Setting the time and day of the week

*420 + HH + MM where HH = hour (00-23) MM = minutes (00-59) Example: *420 15 25 stands for 3:25 p.m.

Setting the date

*430 + DD + MM + YY where DD = date of the month (01-31) MM = month (01-12) YY = year (00-99) Example: *430 15 03 97 March 15, 1997

Note: 00 represents Year 2000.

Note: The day of the week is automatically calculated by the system, based on the entered date.

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Listening to the system time

*440 The system announces the date and time.

3.5 Programming the Operational Mode

The VoxBox can operate in Day, Night, Break, or Holiday mode. If the VoxBox is in the Auto mode, it automatically changes modes according to programmed schedules.

Note: Do not forget to enter programming mode by dialling *900 and the

administrator’s password before using the programming commands.

Table 3-3 Programming the Operational Modes

OPERATION COMMAND

Selecting an Operational Mode

*400 + X

where X stands for the operational mode. Day mode = 0 (default mode) Night mode = 1 Holiday mode = 2 Auto mode = 3 Break mode = 4

Selecting time stamp format (Used by English and Chinese languages only)

*410 + X

where X = 0 means the time stamp is in 12-hour format (default) X = 1 means the time stamp is in 24-hour format

Setting the Working Time (for Auto mode only)

*450 + D + hh:mm + hh:mm where D is the day of the week (1-7)

First hh:mm = start of work time in 24 hour format Second hh:mm = end of work time in 24 hour format

Repeat for all days of the week.

Example: *450 1 08 30 1700 means that the VoxBox will

play the Day mode opening greeting on Monday from 8:30 until 17:00. It will play the Night mode opening greeting the rest of the time.

: Day 1 is Monday.

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Setting the Break Time (for Auto mode only)

*460 + D + hh:mm + hh:mm

where D is the day of the week (1-7)

First hh:mm = start of break time in 24 hour format Second hh:mm = end of break time in 24 hour format

Repeat for all days of the week.

Example 1: *460 1 13 15 14 30

This will play the Break mode opening greeting on Monday, from 13:15 until 14:30.

: Day 1 is Monday.

Table 3-3 Programming the Operational Modes (continued)

OPERATION COMMAND

Entering annual holiday dates (For Auto mode only)

*470 + DD + MM + hh:mm + hh:mm

where: DD = Day of the month (01-31) MM = month (01-12) hh:mm = Start time; Hour and minutes in 24 hour format hh:mm = End time; Hour and minutes in 24 hour format

Repeat for holidays

Example 1: *470 02 12 08 15 23 45

The VoxBox will play the Holiday mode opening greeting on December 2

, from 8:15

until 23:45.

Delete all holidays on a specific date

*470 + DD + MM #

where: DD = Day of the month (01-31) MM = month (01-12)

Delete all holidays on a specific month

*470 + ** + MM + #

MM = month (01-12)

Delete all holidays

*470 + #

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OPERATION COMMAND

External Notification Active Time

*490 + hh:mm + hh:mm

where: hh:mm = Start time; Hour and minutes in 24 hour format hh:mm = End time; Hour and minutes in 24 hour format

Example 1: *490 09 00 20 00

The will activate the External Notification between 9 a.m. to 8 p.m.

3.6 Programming the VoxBox

3.6.1 Creating Mailboxes

You can define up to 128 mailboxes. The mailbox number and its extension number are identical. Make sure that the number of digits in the mailbox number conforms to the number of digits in an extension (*300).

Note: You can define up to 48 mailboxes only for the VoxBox Lite

You can select one of the languages supported by the VoxBox for each mailbox. After selecting a language, the VoxBox:

• Plays all menus in the selected language.

• Plays all system messages (e.g., time stamp and error messages) in the selected

language.

• If ring or remote notification is enabled, the mailbox owner is notified in the

selected language.

A virtual mailbox can also be created for users who do not have extensions. When a caller dials a virtual mailbox number on the Automated Attendant menu, the call is immediately transferred to the Do Not Disturb menu and the caller is given the option to leave a message.

You may use the external notification features for the virtual mailboxes. Do not select internal notification because virtual mailboxes do not have extensions.

You can assign a mailbox for announcing messages without the ability to record incoming messages. This mailbox is called an Announcer mailbox. All mailboxes can be changed from a regular mailbox to an announcer mailbox and vice versa at any time.

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Note: Do not forget to enter programming mode by dialling *900 and the

administrator’s password before using the programming commands.

Table 3-4 Commands to Create Mailboxes

OPERATION COMMAND

Creating a range of mailboxes

*500 + First Mailbox + Last Mailbox + #

Creating one mailbox

*501 + Mailbox Number + #

Selecting an announcer mailbox

*502 + XXXX + Y + #

where: XXXX = existing mailbox number Y = 0; Regular mailbox (default) Y = 1; Announcer mailbox

Deleting a mailbox

*510 + Mailbox Number + # Make sure to remove any transfer to the mailbox from the Automated Attendant scripts before deleting the mailbox.

Table 3-4 Commands to Create Mailboxes (continued)

OPERATION COMMAND

Creating a range of virtual mailboxes

*520 + First Mailbox + Last Mailbox + #

Creating one virtual mailbox

*521 + Mailbox Number + #

Defining whether to play or skip the time and date stamp during message playback for a range of mailboxes

*530 + First Mailbox + Last Mailbox + B + #

where B = 0; Play the date and time stamp (default) B = 1; Skip the date and time stamp

Defining whether to play or skip the time and date stamp during message playback for one mailbox

*531 + Mailbox Number + B + # where B = 0; Play the date and time stamp (default) B = 1; Skip the date and time stamp

Defining a language for a range of mailboxes

*532 + First Mailbox + Last Mailbox + Z + #

where Z = 1, 2 or 3 (language number)

Defining a language for a mailbox

*533 + Mailbox Number + Z + #

where Z = 1, 2 or 3 (language number)

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3.6.2 Creating Mailbox Groups

You can create up to four mailbox groups for distributing messages. Each mailbox group can contain up to twenty mailboxes. The group numbers are by default 000, 001, 002 and 003. Group 099 consists of all mailboxes (real and virtual).

You can select a different number for the first digit of the mailbox groups using code *545. Make sure that you select a number that does not interfere with your PBX’s numbering plan.

Note: Do not forget to enter programming mode by dialling *900 and the

administrator’s password before using the programming commands.

Table 3-5 Commands to Create Mailbox Groups

OPERATION COMMAND

Adding a mailbox to a group

*540 + Group Number + Mailbox Number + #

Note: You must define the mailbox before adding

it to a group.

Changing the number of the first digit in the mailbox groups

*545 + X

where X is the first digit of the mailbox groups. Default is 0.

Deleting a mailbox from a group

*550 + Group Number + Mailbox Number + #

Resetting a group

*560 + Group Number

Note: Resetting a group removes all the

mailboxes within that group.

Note: A separate greeting message can be recorded for each mailbox group.

3.6.3 Notification

The VoxBox notifies the mailbox owner of new messages in different ways according to the system configuration. Notification may be local or remote.

Notification is always done on the second line.

Local Notification

You can select one of the following options:

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• None. The notification feature is disabled.

• Message Light On 1. The VoxBox signals the PBX that a mailbox has

received a message. The PBX then turns on the message light of the telephone extension. If the Message Light Off code is programmed, the code is transferred to the PBX after the mailbox owner retrieves all his new messages.

Some PBXs do not support the Message Light Off code. Instead they turn the

message light off when the mailbox owner presses the message button on his proprietary telephone set and the VoxBox starts playing the messages (see Table 3-3).

• Message Light On 2. Same as Message Light On 1 but used only for PBXs

that have two different codes for different telephones or for special tone notification (see Table 3-3).

The system administrator can set the notification method to one of the two states (code *760):

− Notification on 1

new message

− Notification on every new message

• Sign Rings. The VoxBox rings the notified extension number. These Sign

Rings may be sent at programmed intervals (code *720). The VoxBox stops sending Sign Rings after the mailbox owner retrieves all his new messages or the maximum number of retries has been made (code *750).

• Rings. The VoxBox rings the notified extension for a programmed time period

(code *730). When the mailbox owner answers, the VoxBox prompts him to enter his password. After entering the password, the mailbox owner may retrieve his messages. If the mailbox owner does not answer, the VoxBox tries again at programmed intervals (code *720). The VoxBox stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made (code *750).

Remote Notification

The mailbox owner may choose to be notified at a remote location (i.e., his mobile telephone, home telephone or pager) by entering a remote telephone number (of up to 20 digits) or pager number (of up to 40 digits). You can use any combination of *, #, A-D, 0-9, and Pause when setting the remote notification telephone number.

After remote notification is enabled, the VoxBox will dial the remote phone or pager number and notify the mailbox owner of any new messages. After entering

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Installation and Programming Manual 3-15

the password, the mailbox owner can retrieve his messages. The duration of remote notification rings is programmed using code *730.

The VoxBox stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made (code *750). The mailbox owner must obtain permission from the System Administrator to enable remote notification. The System Administrator must use code *710 or *711 to grant permission.

The remote notification activation time can be programmed so the administrator can decide on the daylights hours for the external notification to be activated. The time span of this service is programmed using code *490.

When permission has been granted and the mailbox owner enables remote notification, the VoxBox first dials the external access digit (programmed using code *340) and then dials the mailbox owner’s remote telephone or pager number.

Note: Make sure that you enter the remote telephone or pager number before

enabling remote notification.

Notification is always done on the second line.

3.6.3.1 Setting Notification for Mailboxes

Note: Do not forget to enter programming mode by dialling *900 and the

administrator’s password before using the programming commands.

Note: Virtual mailboxes do not have extensions and may not be configured for

internal notification.

Table 3-6 Commands to Program Notification for Mailboxes

OPERATION COMMAND

Setting local notification for a range of mailboxes

*700 + First Mailbox + Last Mailbox + X + # where X = 0 means notification is disabled X = 1 means Message Light On 1 is selected X = 2 means Message Light On 2 is selected X = 3 means Sign Rings is selected X = 4 means Rings is selected

Disable local notification for all mailboxes

*700 + #

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3-16 Installation and Programming Manual

Setting local notification for one mailbox

*701 + Mailbox + X + # where X is defined as above

Permitting remote notification for a range of mailboxes

*710 + First Mailbox + Last Mailbox + Y + # where Y = 0 means remote notification is not permitted Y =1 means remote notification is permitted

Table 3-6 Commands to Program Notification for Mailboxes (continued)

OPERATION COMMAND

Disable remote notification for all mailboxes

*710 + #

Permitting remote notification for one mailbox

*711 + Mailbox + Y + # Y = 0 means remote notification is not permitted Y = 1means remote notification is permitted

Ring Notification Interval

*720 + XX where XX is a 2 digit number in minutes (1-99). Default = 30 minutes

Ring Notification Duration

*730 + X where X = 0 stands for short time for rings (default) X = 1 stands for long time for rings

Maximum number of days to store messages

*740 + XX where XX stands for number of days (00-99). 00 = Messages are not deleted by Voice Mail System.

Time to wait after off-hook for notification dialling

*741 + X

X = Time in seconds (0-9)

Number of Ring Notification retries

*750 + XX where XX refers to the number of ring notification attempts. Default is 05.

Activate the LED notification

*760 + X where X = 0 for 1

new message (Default)

X = 1 for every new message.

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3.7 Programming the Automated Attendant Script Menu

The VoxBox supports up to 21 script messages (00-20) for building the Automated Attendant menu. The VoxBox also supports another six script messages in three languages (21-26 for the first language, 31-36 for the second and 41-46 for the third) for Busy menu, No Answer menu, Do Not Disturb menu and Post Recording menu (see Section 3.7.5).

The opening scripts for each line are selected by command *112.

The following numbers are dedicated by default to specific script messages:

• Script message number 00 to the Day Mode Opening Menu

• Script message number 10 to the Night Mode Opening Menu

• Script message number 15 to the Break Time Opening Menu

• Script message number 20 to the Holiday Mode Opening Menu

The rest of the script messages (01-09, 11-14 and 16-19) may be used in all modes without limitations.

Each script message has three parts:

• Script message number

• Recorded announcement

• Programming that indicates the action to be taken when a caller dials one digit

(0-9) or dials nothing during an announcement

3.7.1 Recording Script Messages

Table 3-7 describes how to record script messages.

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Table 3-7 Commands for Recording Script Messages

OPERATION COMMAND

Recording a script message

*100 + XX + Beep + Record + #

Playback a script message

*101 + XX

Deleting a script message

*102 + XX

Note: XX is script message 00-26, 31-36 and 41-46.

3.7.2 Programming Script Messages

You can program each script message separately. The programming command format for script messages is:

* + Command Code + XX + B + YY + #

where:

• Command Code defines the action that should be taken when B is pressed

during playback of script message XX.

• XX refers to a script message number.

• B refers to the digit dialled by the caller during playback of script message XX

or at the end of the message. B can be 0-9 or * (for end of message).

• YY refers to the destination, which can be an extension, mailbox or another

script message.

IMPORTANT: Do not define the Operator ID digit on script messages.

Table 3-1 describes how to define the operator ID digit which is then automatically

reserved on all script messages.

The command codes used to build the Automated Attendant Script Menu are presented on the following pages. You can program one of the following actions for each script message:

• Play another script message

• Return to the opening menu

• Play another script message and change the language

DTMF Programming

• Transfer the call to an extension

• Transfer the call to the operator

• Transfer the call to a mailbox

• Disconnect the line

• Leave a message in a mailbox

• Retrieve messages from a mailbox

• Direct dial to an extension

• Transfer a call directly to a mailbox

• Place a call on hold

• Blind Transfer to the busy extension

• Play the directory listing

Technicians and System Administrators should program the script messages according to the application.

3.7.2.1 End Of Message Timeout

Sets the EOM timeout period for each script individually.

Command: *105 + XX + Y + #

where:

XX = Script number

Y = Timeout in seconds

Example 1: *105 05 6 #

The VoxBox sets the EOM timeout to 6 seconds for script message

05.

3.7.2.2 Play Another Script Message

Builds submenus by transferring the caller from one script message to another.

Command: *110 + XX + B + YY + #

Example: *110 00 3 02 #

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DTMF Programming

The VoxBox plays script message 02 when “3” is dialled during playback of script message 00.

Note: Make sure to record script message 02.

3.7.2.3 Select Opening Script

Selects the opening script message.

Command: *112 + XX + YY + Z + #

XX = Default script number 00,10,15 or 20 YY = Replacement script number 00-20 Z = Line number 1-4

3.7.2.4 Transfer to the Opening Menu

Transfers the caller to the opening main menu. Used mainly by Busy and NoAnswer script messages (21-24 for the first language, 31-34 for the second language and 41-44 for the third language), where the caller is given the option to return to the main menu.

Command: *115 + XX + B #

Example: *115 21 5 #

The VoxBox plays the opening menu when “5” is dialled during playback of script message 21.

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DTMF Programming

3.7.2.5 Transfer to a Script Message and Change the Language

Changes the system language and plays another script message. The VoxBox supports up to three system languages simultaneously (factory loaded).

Command: *117 + XX + B + YY + Z + #

XX refers to the current script message

B refers to the digit dialled by the caller during playback of script message XX

YY refers to the destination script message

Z refers to the system language digit (1, 2 or 3)

Example: *117 00 7 01 3 #

The VoxBox changes to the third language and plays script message 01 when “7” is dialled during playback of script message 00.

Note: Make sure that script message 01 has been recorded in the appropriate

language.

3.7.2.6 Select the Default Language

The VoxBox can support up to three languages. The default language is the language the VoxBox automatically uses if no other language has been selected. To change the default language, dial *900 and the administrator password to enter the programming mode, then dial:

*118 + Z + #

Z = 1 is the first language (default)

Z = 2 is the second language

Z = 3 is the third language

Note: he available languages are listed on the bottom panel of the VoxBox.

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DTMF Programming

3.7.2.7 Transfer the Call to an Extension

Transfers the caller to an extension or department (hunt group).

The designated extension number may contain up to 4 digits and does not have to be in the range of legal extensions.

Command: *120 + XX + B + extension number + #

Example 1: *120 05 3 123 #

The VoxBox transfers the call to extension 123 when “3” is dialled during playback of script message 05.

Example 2: *120 00 * 1000 #

The VoxBox transfers the call to hunt group 1000 at the end of script message 00.

3.7.2.8 Transfer the Call to the Operator at the End of the Script Message

Transfers the call to the operator at the end of the script message. The operator extension is defined in Table 3-1 (code *360).

The VoxBox transfers the call in supervised, semi-supervised or non-supervised mode depending on code *350 (see Section 3.7.5).

Command: *125 + XX + #

Example: *125 00 #.

The VoxBox transfers the call to the operator at the end of script message 00.

3.7.2.9 Transfer the Call to a Mailbox

Transfers the caller to a specific mailbox number. The mailbox must be defined (see Section 3.6.1).

Command: *130 + XX + B + Mailbox number + #

Example: *130 01 5 152 #

Transfers the call to mailbox 152 when “5” is dialled during playback of script message 01.

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DTMF Programming

3.7.2.10 Disconnect the Line

Disconnects the call at the end of the script message or if the caller dialled the disconnect digit during playback.

This command may or may not include the system message 001

Command: *140 + XX + B + Z + #

Z = 0; means disconnect the line with no message.

Z = 1; means disconnect the line with the above system message

Example: *140 10 * 1 #

The VoxBox plays the disconnection message and then disconnects the call at the end of script message 10.

3.7.2.11 Leave a Message in a Mailbox

Initiates the procedure for leaving a message in a mailbox.

Command: *150 + XX + B + #

Example: *150 00 8 #

The VoxBox asks for a mailbox number when “8” is dialled during playback of script message 00. After dialling the requested mailbox number, the caller hears the mailbox’s greeting and can leave a message.

3.7.2.12 Retrieve Messages from a Mailbox

Initiates the procedure for retrieving messages from a mailbox.

Command: *160 + XX + B + #

Example: *160 00 9 #

The VoxBox asks for a mailbox number and password when “9” is dialled during playback of script message 00. After dialling the requested mailbox number and password, the mailbox owner can retrieve his messages and access the user menu to record a personal greeting, change his password, etc.

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DTMF Programming

3.7.2.13 Direct Call to an Extension

Enables the caller to dial an extension directly by programming the first digit of the extension. When a caller dials the first digit of an extension during playback of a script message, the VoxBox stops the message and waits for the rest of the digits of the extension. The number of digits in an extension is defined by code *300 in Table 3-1. You can enter up to four different digits.

Command: *170 + XX + first digit(s) + #

Example 1: *170 00 2 #

The VoxBox waits for the rest of the extension number when “2” is dialled during playback of script message 00. After the caller dials the rest of the extension number, the VoxBox transfers the call to the extension.

Example 2: *170 00 2 4 #

Same as Example 1, except the extension number starts with 2 or 4 (for extension numbers 2xx and 4xx).

3.7.2.14 Transfer Call Directly to a Mailbox

Transfers the call directly to a mailbox number. This feature is similar to directly dialling an extension, except the call is transferred directly to a mailbox. You can enter up to four different digits.

Command: *175 + XX + first digit(s) + #

Example 1: *175 00 2 #

The VoxBox waits for the rest of the mailbox number when “2” is dialled during playback of script message 00. After the caller dials the rest of the mailbox number, the VoxBox transfers the call to the mailbox.

Example 2: *175 00 2 4 #

Same as Example 1, except the mailbox number starts with 2 or 4.

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DTMF Programming

3.7.2.15 Place a Call on Hold

Gives the caller the option to remain on hold. Valid only for script messages 21-22 (for the first language), 31-32 (for the second language) and 41-42 (for the third language), which are reserved for the extension Busy menus.

Command: *180 + XX + B + #

Example: *180 21 3 #

The VoxBox places the call on hold for 10 seconds before trying to transfer the call again when “3” is dialled during playback of script message 21.

3.7.2.16 Blind Transfer to a Busy Extension

Transfers a call in blind mode to a busy extension. Valid only for script messages 21-22 (for the first language), 31-32 (for the second language) and 41-42 (for the third language), which are reserved for the extension Busy menus.

Command: *185 + XX + B + #

Example: *185 21 5 #

The VoxBox immediately tries to transfer the call again when “5” is dialled during playback of script message 21.

Note: Both Place a Call on Hold and Blind Transfer to a Busy Extension are used

to transfer calls to a busy extension. Place a Call on Hold gives the option to retry every 10 seconds to transfer the call until the extension is available. In a Blind Transfer, calls are transferred to a Busy Extension immediately. This option is used when the VoxBox is connected to a PBX that incorporates In-Band DTMF signalling.

3.7.3 Directory Listing Programming

The directory-listing feature (Dial By Name) allows calls to be transferred to proper extensions based on recorded names and codes of mailbox owners. The Directory Listing parameters are set through the commands explained in the following paragraphs.

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DTMF Programming

3.7.3.1 Directory listing format

Changes the format of the directory listing. The VoxBox supports two directory listing formats.

Command: *011 + X

X = 0; List according to last name (Default) X = 1; List according to first name

3.7.3.2 Transfer to the directory listing

Transfers the call to the directory listing.

Command: *111 + XX + B + #

XX = Script number Example: *111 00 5 #

Play the directory listing when “5” is dialled during playback of script message

00.

3.7.4 Reset Script Message Programming to Default

Resets a complete script message or only one entry. This command does not delete the recorded script message.

Resetting a Complete Script Message

Command: *190 + XX + #

Example: *190 03 #

Resets script message 03 to its default values.

Resetting One Entry in a Script Message

Command: *190 + XX + B + #

Example: *190 02 5 #

Resets entry 5 in script message 02 to its default value.

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Installation and Programming Manual 3-27

Default Values

• 0-9. If a caller dials a digit that has not been programmed (or set to default)

during playback of a script message, the VoxBox plays “This entry is not supported” and repeats the script message.

• If the caller dials the Operator ID code, the call is forwarded to the operator

extension regardless of script message programming.

• At the end of a script message. If the caller does not dial a number during

playback of a script message, the VoxBox disconnects the call at the end of the message.

3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers

Transfer to an extension may be supervised, semi-supervised or non-supervised. In a supervised mode, the VoxBox detects Busy and No-Answer signals from the PBX. In a semi-supervised mode, the VoxBox only detects Busy signals. In a nonsupervised mode, the VoxBox transfers a call to the required extension without checking the status of the extension.

You can configure the VoxBox to detect Answer, Busy and Do Not Disturb signals by recognizing the DTMF codes sent by the PBX or analysing the Call Progress tones.

If DTMF signals are selected for the supervised mode, you must define DTMF codes for the Answer, Busy and Do Not Disturb conditions.

Note: Do not forget to enter programming mode by dialling *900 and the

administrator’s password before using the programming commands.

DTMF Programming

3-28 Installation and Programming Manual

Table 3-8 Commands to Detect Answer, Busy and Do Not Disturb

Conditions

OPERATION COMMAND

Selecting DTMF code or Call Progress tone detection

*220 + X

where X = 0; Supervised call transfer using Call Progress tones (default) X = 1; Supervised call transfer using DTMF codes

Defining the DTMF code for the Answer condition, Busy condition and Do Not Disturb condition

*221 + X + CODE

+ #

X = 1; Answer condition X = 2; Busy condition X = 3; Do Not Disturb condition CODE

= DTMF code sent by the PBX for the Transfer Supervision operation 0-9,*,#,A-D See page 3-7 for the proper codes

Delete all DTMF condition codes

*221 + #

Delete the DTMF code for a specific condition

*221 + X + #

X = 1; Answer condition X = 2; Busy condition X = 3; Do Not Disturb condition

If you select Call Progress tone supervision, the VoxBox detects a busy tone based on the cadence parameters set using code *371. It detects an answer when voice is recognized. The VoxBox does not check for Ring-Back tone cadences.

The VoxBox distinguishes between two types of transfers:

• Transfer to operator

• Transfer to the rest of the extensions

Table 3-9 explains how to program supervised, semi-supervised and non-supervised transfers to the operator and to the rest of the extensions.

DTMF Programming

Installation and Programming Manual 3-29

Table 3-9 Commands to Program the Transfer Modes

OPERATION COMMAND

Transfer mode for all extensions

*350 + X + Y where X = 1; All extensions except the operator X = 2; Operator extension only Y = 0; Non-Supervised (Default) Y = 1; Supervised Y = 2; Semi-Supervised

3.7.5.1 Detecting a Busy Extension

If the VoxBox detects a busy extension, it performs a Recall-from-Busy and by default plays system message 96 (if the extension has a mailbox) or 103 (if the extension does not have a mailbox). Refer to Section 3.7.5.3 for information on changing the default system messages.

3.7.5.2 Detecting a No Answer from an Extension

If the VoxBox does not detect an answer from the extension, it performs a Recallfrom-No-Answer and by default plays system message 97 (if the extension has a mailbox) or 104 (if it does not have a mailbox). Refer to Section 3.7.5.3 for information on changing the default system messages.

3.7.5.3 Changing the Busy and No Answer Menus

System messages 96, 97, 103, and 104 are default messages. The System Administrator can replace the system messages with script messages as follows:

• System message 96 (Busy and the extension has a mailbox) is replaced by script message 21 in the first language, script message 31 in the second language and 41 in the third language.

• System message 103 (Busy and the extension does not have a mailbox) is replaced by script message 22 in the first language, script message 32 in the second language and 42 in the third language.

• System message 97 (No-Answer and the extension has a mailbox) is replaced by script message 23 in the first language, script message 33 in the second language and 43 in the third language.

DTMF Programming

• System message 104 (No-Answer and the extension does not have a mailbox) is replaced by script message 24 in the first language, script message 34 in the second language and script message 44 in the third language.

For instructions on programming the above script messages, see Section 3.7.2. For instructions on recording the script messages, see Section 3.7.1.

3.7.5.4 Do Not Disturb

Using the user menu, a mailbox owner can activate the Do Not Disturb mode. When a caller dials a Do Not Disturb extension, the VoxBox plays system message 121 and does not transfer the call to the extension. The System Administrator can replace this message with script message 25 in the first language, script message 35 in the second language and script message 45 in the third language.

3.8 Additional Features

3.8.1 Changing Passwords

The VoxBox uses three types of passwords:

• System Administrator’s password

• Operator’s password

• Mailbox owner’s password (see Section 5.4.4)

A password always contains four digits (0-9). The default for all three types of passwords is 1234.

3.8.1.1 Changing the System Administrator’s Password

The System Administrator can change his password by dialling code *900 to enter the programming mode, dialling the current password and then dialling:

*600 + * + Old Password + New Password + #

System administrator password must be 4 digits. Warning: Do not use * and # keys.

Note: The System Administrator’s password cannot be disabled.

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DTMF Programming

3.8.1.2 Changing the Operator’s Password

The System Administrator can change the operator’s password by dialling code *900 to enter the programming mode, dialling the System Administrator’s password and then dialling:

*601 + * + Old Password + New Password + #

Operator’s password must be 4 digits. Warning: Do not use * and # keys.

To disable the operator’s password, enter “0000”.

3.8.1.3 Resetting the Mailbox Password

The System Administrator can reset a mailbox password to its default (1234) by dialling code *900 to enter the programming mode, dialling the System Administrator’s password and then dialling:

*570 + XXXX + #

where XXXX is the mailbox number.

The mailbox owner can change the mailbox password. Please refer to section

5.4.4 for more information.

3.8.2 Activate Force Reorganize

The force reorganize option automatically reorganizes and optimises the data stored in the VoxBox.

The system administrator can activate the Force Reorganize option by calling the VoxBox and, during the opening greeting, dialling:

*900 + Password + *610

Important: This option cannot be deactivated, and should be activated by a certified technician only.

Installation and Programming Manual 3-31

DTMF Programming

3.8.3 Changing to/from Day Light Saving Time

The operator can change to/from Day Light Saving time by calling the VoxBox and, during the opening greeting, dialling:

*7 + XXXX + Y

XXXX refers to the operator’s password.

This password can be disabled. See Section 3.8.1.2.

Y = 0; Reduce the time by one hour Y = 1; Increase the time by one hour

3.8.4 Changing the Operational Mode

The operator can change the operational mode by calling the VoxBox and, during the opening greeting, dialling:

*8 + XXXX + Y

XXXX refers to the operator’s password.

This password can be disabled. See Section 3.8.1.2.

Y = 0; Day Mode

Y = 1; Night Mode

Y = 2; Holiday Mode

Y = 3; Auto Mode

Y = 4; Break Mode

3-32 Installation and Programming Manual

DTMF Programming

3.8.5 Playing a System Message

To listen to any system message, dial *900 and the administrator password to enter the programming mode, then dial:

*690 + Z + XXX

Z refers to the language number

Z = 1 is the first language

Z = 2 is the second language

Z = 3 is the third language

XXX is the message number

See Appendix C for a list of system messages.

3.8.6 Playing All System Messages

To listen to all system messages, dial *900 and the administrator password to enter the programming mode, then dial:

*691 + Z

Z refers to the language number

Z = 1 is the first language

Z = 2 is the second language

Z = 3 is the third language

See Appendix C for a list of system messages.

3.8.7 System Message Setting

To determine if some of the system messages are played, dial *900 and the administrator password to enter the programming mode, then dial:

*699 + X + Y

Installation and Programming Manual 3-33

DTMF Programming

where X is system message affected:

X = 1 system message 004

X = 2 system message 102

X = 3 system message 095

Y = 0 play the message (default)

Y = 1 do not play the message

Y = 2 (only when X = 3) plays message to mailboxes without a greeting message

3.8.8 Listening to the Software Version Number

To hear the VoxBox’s software version number, dial *900 and the administrator password to enter the programming mode, then dial:

*680

3.8.9 Resetting the System

The System Administrator can reset the VoxBox to its factory default settings by dialling *900 and the administrator password to enter the programming mode, then dial:

*654 + * + XXXX + #

where XXXX is the System Administrator’s password.

Note: If you plan to reconfigure the VoxBox for use with your current PBX and the

VoxBox had previously been configured for use with a different PBX type, use this command to clear all existing settings and return to the factory default settings.

3.8.10 Adjusting Recording Length

The System Administrator can select the length of the recorded messages in the VoxBox. The selected length of message (in minutes) will affect all recorded messages. The types of recorded messages that are affected are: script recordings, mailbox owner’s greetings, name recordings and recorded incoming calls.

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DTMF Programming

Installation and Programming Manual 3-35

To set message length dial *900 and the administrator password to enter the programming mode, then dial:

*790 + X

where X = 1-9 minutes.

This parameter is set to two minutes by default.

Installation and Programming Manual 4-1

4. PROGRAMMING BY COMPUTER

This section describes the purpose and main features of the Voice mail Utility Program (VUP) and details the installation process.

Note: The VoxBox Lite uses the VUJ, a software utility identical to the VUP,

however specifically adjusted to the VoxBox Lite’s configuration.

The VUP enables you to:

• Define PBX parameters

• Set the VoxBox clock and calendar

• Create and maintain mailboxes

• Build Automated Attendant menus

• Review traffic statistics

• Print system parameters and statistics

Programming the VoxBox via the PC is done offline until sent in one block to the VoxBox. We recommend that you save the new configuration in a file.

Using the VUP, you can also:

• Open a configuration file to make changes and then to upload them to the VoxBox

• Open the default configuration file

• View VoxBox statistics, e.g., line and memory utilization

4.1 Connecting The VoxBox To The Computer

 To connect your computer to the VoxBox:

1. Remove the side panel cover of the VoxBox.

2. Remove any cable attached to the VoxBox’s RS-232 connector.

Programming By Computer

3. Connect one end of the RS-232 cable to one of the unused serial ports of your PC and the other end to the VoxBox’s RS-232 connector as shown in figure 4-

Figure 4-1 RS-232 Cable Connection

4.2 System Requirements

Before installing the VUP, check that your computer meets the following minimum requirements:

• PC 486 or higher

• 8 MB RAM free memory

• 5 MB free hard disk space

• Microsoft Windows 95, Windows 98 or Windows NT 3.51 or higher

4.3 Installing the VUP

 To install the VUP:

1. Exit all open applications.

2. Insert the VUP installation diskette into the floppy disk drive.

4-2 Installation and Programming Manual

Programming By Computer

Installation and Programming Manual 4-3

3. Use Windows Explorer to locate the set-up file.

4. Double-click the set-up file.

5. Follow the instructions on the screen.

4.4 Starting the VUP

To start the VUP click on the VUP icon.

For further instructions go to the required parameter and press the F1 key.

Important: If the VoxBox is programmed through VUP, the script message has to

be recorded via a telephone set.

Installation and Programming Manual 5-1

5. USER OPERATION INSTRUCTIONS

5.1 Introduction

The following paragraphs describe the user’s operational menus.

5.2 User’s Main Menu

Users can enter their mailbox menus for retrieving messages and set up their mailboxes in 3 ways, through the auto attendant using access digits for the retrieve message process (*160), by pressing an access digit during the mailbox greeting or by dialling the voice mail extension and if the PBX supports in-band DTMF protocol the users will automatically enter their mailbox menus. Then the VoxBox announces the number of messages and plays the users menu:

DIGIT NAME DESCRIPTION

1 Retrieve Message Listen to Messages

2 Mailbox Parameters Enter Mailbox Parameters Menu

8 Send Message Send a Message to a Specific Mailbox

9 Return to Auto Attendant Exit Current Menu and Return to Auto

Attendant

Note: The User’s main menu can also be entered by dialling the programmed “Key

to retrieve messages” during the mailbox greeting playback. This parameter is programmed via command *331 or from the VUP/VUJ. (Digit 9 is the default)

5.3 Retrieve Message Menu

If the mailbox owner dials “1” while in user’s main menu, the VoxBox plays the new messages, followed by previously saved messages. At the end of each message, the VoxBox plays the Retrieve Message menu:

User Operation Instructions

5-2 Installation and Programming Manual

DIGIT NAME DESCRIPTION

1 Next Message Play next message

2 Replay Replay current message

3 Save Save current message

4 Forward Forward current message to another mailbox

5 Reply Reply to message sender (Internal messages

only)

8 Delete Delete current message

9 Return to Previous Menu Return to previous menu (User’s main menu)

5.4 Mailbox Parameters

If the mailbox owner dials “2” while in user’s main menu, the VoxBox plays the user’s Parameters menu:

DIGIT NAME DESCRIPTION

1 Record Greeting Record a greeting message for the mailbox

2 Record Name Record your name

3 Directory Listing Set directory listing parameters

4 Change Password Change the mailbox access password

5 DND DND Enable / Disable

6 External Notification Set the external notification parameters (if

allowed)

7 Pager Notification Set the pager notification parameters (if

allowed)

9 Return to Previous Menu Return to previous menu (User’s main menu)

User Operation Instructions

Installation and Programming Manual 5-3

5.4.1 Record Greeting

The mailbox owner can record a personal greeting by dialling “1” on the user’s parameters menu (see Section 5.4). The VoxBox then plays the Record Greeting menu:

DIGIT NAME DESCRIPTION

1 Play Back Play existing recording

2 Record Record a new greeting message

8 Delete Delete existing message

9 Return to Previous Menu Return to previous menu (User’s parameters

menu)

To record a greeting message for a mailbox group. Enter the mailbox group number as the mailbox number. The above menu will be played and a message may be recorded or altered.

5.4.2 Record Name

The mailbox owner can record his personal name by dialling “2” on the user’s parameters menu (see Section 5.4). The VoxBox then plays the Record Name menu:

DIGIT NAME DESCRIPTION

1 Play Back Play existing recording

2 Record Record a new name

8 Delete Delete existing name

9 Return to Previous Menu Return to previous menu (User’s parameters

menu)

User Operation Instructions

5-4 Installation and Programming Manual

5.4.3 Directory Listing

The mailbox owner can set the directory listing parameters by dialling “3” on the user’s parameters menu (see Section 5.4). The VoxBox then plays the Directory Listing menu:

DIGIT NAME DESCRIPTION

1 Play Back Play current directory listing code

2 Change Change directory listing code

8 Delete Delete Directory listing code

9 Return to Previous Menu Return to previous menu (User’s parameters

menu)

5.4.4 Change Password

A mailbox password consists of four digits. The default password is 1234. To disable the password, enter “0000”.

The mailbox owner can change his password by dialling “4” on the user’s parameters menu (see Section 5.4), dialling “2” (for the change password option) and then dialling the new password. Use digits 0-9 only when entering a password.

The System Administrator can reset the mailbox password to the default password by using code *570 or using the VUP/VUJ.

DIGIT NAME DESCRIPTION

1 Play Back Play the current password

2 Change Change existing password

9 Return to Previous Menu Return to previous menu (User’s parameters

menu)

User Operation Instructions

Installation and Programming Manual 5-5

5.4.5 Do Not Disturb (DND)

The mailbox owner can dial “5” on the user’s parameters menu (see Section 5.4) to change to the Do Not Disturb mode. The VoxBox announces the selected mode every time the mailbox owner changes the mode.

When a caller dials an extension in Do Not Disturb mode, the VoxBox plays one of the following messages:

• By default, system message 121

• If recorded, script message 25 in the first language

• If recorded, script message 35 in the second language

• If recorded, script message 45 in the third language

5.4.6 External Notification

For activating the external notification of a mailbox, the System Administrator must enable this feature for the mailbox, thereafter, the mailbox owner can:

• Enable/disable remote notification

• Enter his remote telephone number

• Listen to the current remote telephone number

by dialling “6” on the user’s parameters menu (see Section 5.4).

DIGIT NAME DESCRIPTION

1 Change Mode Toggles the external notification state

(Enable/Disable)

2 Telephone Number Enter the selected telephone number for external

notification. Codes

0-9, Extension Number, *,

#, A-D, P and Q can be used

8 Play Back Play back the external telephone number

9 Return to Previous Menu Return to previous menu (User’s parameters

menu)

Codes1: P (1 second pause) = *1 # = *4 B = *6 D = *8 * = ** Q (4 second pause) = *2 A = *5 C = *7 0-9 = 0-9

User Operation Instructions

5-6 Installation and Programming Manual

5.4.7 Pager Notification

For activating the external notification of a mailbox, the System Administrator must enable this feature for the mailbox, thereafter, the mailbox owner can:

• Enable/disable pager notification

• Enter his pager number

• Listen to the current pager number

by dialling “7” on the user’s parameters menu (see Section 5.4).

DIGIT NAME DESCRIPTION

1 Change Mode Toggles the pager notification state

(Enable/Disable)

2 Pager Number Enter the selected pager number for pager

notification. Codes

0-9, Extension Number, *,

#, A-D, P and Q can be used

8 Play Back Play back the pager number

9 Return to Previous Menu Return to previous menu (User’s parameters

menu)

Codes1: P (1 second pause) = *1 # = *4 B = *6 D = *8 * = ** Q (4 second pause) = *2 A = *5 C = *7 Ext. No. = *0 0-9 = 0-9 CPD Tone = *3

5.4.8 Return to Previous Menu

The mailbox owner can dial “9” on the user’s parameters menu (see Section 5.4) to return to the User’s main menu (see Section 5.2).

User Operation Instructions

Installation and Programming Manual 5-7

5.5 Send Message

The mailbox owner can leave a message in any mailbox or group of mailboxes by dialling “8” on the user’s main menu (see Section 5.4).

5.6 Return to Auto Attendant

The mailbox owner can dial “9” on the user’s main menu (see Section 5.2) to return to the auto attendant.

User Operation Instructions

5-8 Installation and Programming Manual

5.7 Quick Reference Guide

1 2 3 4 5 8

1 2 8 9

1 2 9

1 2 3 9

Message

Replay Save Forward Reply Delete

Record

Greeting

Play

Back

Record Delete

Return to

Record

Name

Play

Back

Record Delete

Return to

Play

Back

Change Delete

Directory

Listing

DND

Change

Password

Return to Previous

Play

Back

Change

Return to Previous

Return to

External

Notification

Play

Back

Change

Mode

Telephone

Number

Pager

Notification

Play

Back

Change

Mode

Pager

Number

Retrieve

Message

Mailbox

Parameters

Send

Message

Return to

Auto

Attendant

Return to

User's Main

User's

Parameters

6. PROGRAMMING THE IN-BAND DTMF PROTOCOL

This section describes how to program the VoxBox to detect In-Band DTMF codes sent by your PBX and to take appropriate action upon detection.

When the In-Band DTMF Protocol feature is programmed, the VoxBox waits a defined period of time for an In-Band DTMF code after answering a call from the PBX. If the VoxBox detects the code within the defined period of time, it performs a predefined operation. If the VoxBox does not detect the code, it plays the Automated Attendant’s Opening Greeting.

Note: After answering a call from your PBX, the VoxBox plays the Automated

Attendant’s Opening Greeting under the following conditions:

•

The DTMF codes received from the PBX do not exactly match the programmed In-Band DTMF codes.

•

The specified extension number (Target) called does not have a valid mailbox.

•

The first DTMF character of the In-Band DTMF code was received after the specified period of time.

•

The following DTMF characters were received outside the specified time frame

You can program In-Band DTMF codes for up to ten events by:

• Touch tone telephone

• Computer running the Voice Mail Utility Program (VUP/VUJ)

6.1 Programming the VoxBox by Telephone

The following sections present the command codes used to program the VoxBox to detect and act on In-Band DTMF codes sent by your PBX.

6.1.1 Defining an In-Band DTMF Code for an Event

To define an In-Band DTMF code for an event, dial:

*200 + XX + YY...YY + #

Installation and Programming Manual 6-1

Programming the In-Band DTMF Protocol

6-2 Installation and Programming Manual

XX = Event number (00-19)

YY...YY = In-Band DTMF code sent by the PBX

Each DTMF code can contain up to twenty characters, including 0-9, A-D, *, #, source and target. You can also include the following two wild cards to bypass DTMF characters sent by your PBX and not relevant to the VoxBox operation:

• Ignore + Length (*9 + two digit number). For example, wild card *906

programs the VoxBox to ignore the next six DTMF characters received.

• Ignore + Separator (*0 + one digit character). For example, wild card *05

programs the VoxBox to ignore all DTMF characters until it receives a 5. Wild card *0*4 programs the VoxBox to ignore all DTMF characters until it receives a # (see Table 6-1).

Note: In the above examples 5 and # are also ignored.

Table 6-1 Entering an In-Band DTMF Code Using a Telephone

DTMF CHARACTER NUMBER TO DIAL

Digits 0-9 0-9

* **

# *4

A *5

B *6

C *7

D *8

Ignore + Length *9 + XX

where XX is the number of DTMF characters to ignore

Ignore + Separator *0 + X

where X is the DTMF character (0-9, *, #, A-D) used as a separator

Source *1, indicates the caller’s number (not currently available)

Programming the In-Band DTMF Protocol

Table 6-1 Entering an In-Band DTMF Code Using a Telephone (continued)

DTMF CHARACTER NUMBER TO DIAL

Target *2, indicates called extension number

Note: Dial *2 for each digit in the extension. For

example, if your PBX is configured to support a 3digit extension, dial *2 three times.

6.1.2 Selecting an Operation Type

You can program each event to perform an operation. To select an operation type, enter:

*201 + XX + YY

XX indicates the event number (00-19)

YY indicates the operation to be performed by the VoxBox according to the following options:

00 = Play the Automated Attendant’s Opening Script 01 = Leave a message in a designated mailbox 02 = Retrieve messages from a designated mailbox 03 = Play a specific script

04 = Play the busy menu 05 = Play the No-Answer menu 06 = Play the Do Not Disturb menu 07 = Disconnect the call 08 = Record the conversation 09 = Play a specific script and change to 1

language1

10 = Play a specific script and change to 2

language1

11 = Play a specific script and change to 3

language1 12 = Play the Directory Listing (DBN) 13 = Transfer to a mailbox

14 = Transfer to an extension

15 = Transfer to the operator

= A destination must be defined for these tasks. The destination of these

operations is determined through code *202.

Installation and Programming Manual 6-3

Programming the In-Band DTMF Protocol

6.1.3 Selecting a destination

If you have programmed an event to play a script, transfer to an extension, or a mailbox dial the following command code to define the destination:

*202 + XX + YYYY + #

XX = Event number (00-19)

YYYY = Script number, an extension number or a mailbox number

Note: Make sure the script message has been recorded if transferring to a script.

6.1.4 Defining the Time to Wait for the First DTMF Character

You can define the time period the VoxBox must wait between answering a call and receipt of the first character of an In-Band DTMF code. If the VoxBox does not detect a DTMF character within the defined period of time, it automatically plays the Automated Attendant’s opening greeting.

To define the timeout until the first DTMF character, dial:

*210 + XXXX

where XXXX = 0000-9980 ms in steps of 20 ms (The default is 3 seconds).

6.1.5 Defining the Time to Wait Between DTMF Characters

You can define the amount of time the VoxBox must wait between receipts of each DTMF character comprising an In-Band DTMF code. If a DTMF character is not detected within the defined period of time and the In-Band DTMF code has not been completed, the VoxBox automatically plays the Automated Attendant’s opening greeting.

To define the amount of time to wait between DTMF characters, dial:

*211 + XXX

where XXX = 000-980 ms in steps of 20 ms (The default is 500 ms.).

6-4 Installation and Programming Manual

Programming the In-Band DTMF Protocol

6.1.6 MATRA Support

The VoxBox can support Q23 Protocol. To activate the support in Q23: Enter to programming mode and dial:

*204 + X

where X=1 , VoxBox support X=0 , VoxBox not support

6.2 Sample Programming

6.2.1 Working with the SIEMENS Hicom 150E Office PBX

By default, the SIEMENS Hicom 150E Office PBX uses the following DTMF characters for integration with the VoxBox:

***1 ** Source *1 Internal call to Voice Mail

***2 02222 *1 To activate the Automated Attendant (external call)

***3 ** Source Target *1 Call forward all (leave a message)

***4** Source Target *1 Call forward after no answer

***7** Source Target *1 Call forward after busy

Note: All source and target extension numbers in the SIEMENS Hicom 150E

OfficePBX system have three digits.

6.2.1.1 Programming Using a DTMF Telephone

 To program the VoxBox to detect an In-Band DTMF code from

the PBX and enable an internal caller to retrieve messages from a mailbox (***1 ** Source *1):

1. Dial *200 00 ** ** ** 1 ** ** *2*2*2 ** 1 #

*200 is the programming code to define an In-Band DTMF code

00 is the event number assigned by you to the In-Band DTMF code

Each * in the above PBX DTMF code is replaced by **

*2*2*2 indicates the 3-digit extension number (Since The Extension is calling its mailbox, target is used instead of source)

Installation and Programming Manual 6-5

Programming the In-Band DTMF Protocol

6-6 Installation and Programming Manual

# indicates the end of the In-Band DTMF code.

2. Dial *201 00 02

*201 is the programming code to select an operation 00 is the event number

02 is the VoxBox’s operation type that indicates retrieving messages from a mailbox.

 To program the VoxBox to detect an In-Band DTMF code from

the PBX and enable an internal caller to leave a message in a mailbox (***3 *** Source Target *1):

1. Dial *200 02 ** ** ** 3 *905 *2*2*2 ** 1 #

*200 is the programming code to define an In-Band DTMF code

02 is the event number assigned by you to the In-Band DTMF code

Each * in the above PBX DTMF code is replaced by **

*905 is a wild card programming the VoxBox to ignore 5 DTMF characters (*** Source)

*2*2 *2indicates the 3-digit target extension number

# Indicates the end of the In-Band DTMF code.

2. Dial *201 02 01

*201 is the programming code to select an operation

02 is the event number

01 is the VoxBox’s operation type that indicates leaving a message in a mailbox.

Installation and Programming Manual 7-1

7. TROUBLESHOOTING

This section presents answers to commonly asked questions on operating the VoxBox.

If problems persist, contact your dealer.

Question: Local notification does not work.

Answer:

• Make sure you have entered the correct notification codes.

• Make sure that local notification is enabled.

• Make sure that line 2 is properly connected between the

VoxBox

and the PBX.

• Remove all the messages from the mailbox and then send a new message.

• Check VoxBox’s DTMF level and length.

• Add a pause between codes.

• For Rings or Sign Rings Notification, the first notification can

take up to the amount of time defined by Ring Notification Interval.

• Make sure that for Rings and Sign Rings Notifications the maximum number of retries has not been reached.

TROUBLESHOOTING

7-2 Installation and Programming Manual

Question: External Notification does not work.

Answer:

• Make sure you have selected the correct External Access code.

• Make sure you did not add the External Access code to the

telephone number because the VoxBox

automatically dials the

External Access code.

• Make sure External Notification is allowed and enabled.

• The first notification can take up to the amount of time that is

defined by Ring Notification Interval.

• Make sure start and stop times are properly defined and maximum number of retries has not been reached.

Question: The VoxBox does not transfer calls. DTMF tones are heard or the

call is disconnected.

Answer:

• Flash 1 has been incorrectly configured.

Question: When I dial command code *300, the VoxBox plays an error

message.

Answer:

• You are trying to change the number of digits in an extension after extensions and mailboxes have been configured. To change the number of digits in an extension, you must first remove all mailboxes and extensions.

Question: Command *510 does not allow a mailbox to be deleted.

Answer:

• The mailbox is used in script menus. Please remove the mailbox from all the scripts and then use the delete command.

TROUBLESHOOTING

Installation and Programming Manual 7-3

Question: In supervised mode, the VoxBox incorrectly returns calls.

Answer:

• The VoxBox’s time to wait for No-Answer parameter value is greater then the PBX’s recall time parameter value. Decrease the value of the VoxBox’s Time to Wait for No-Answer parameter or increase the value of the PBX’s recall time parameters.

Question: In supervised mode, the VoxBox does not recognize answered

calls.

Answer:

• Increase the voice Sensitivity parameter value.

• Make sure that the correct Transfer Supervision Type has been

selected.

Question: The VoxBox transfers calls made to an extension to its mailbox

and plays message stating that the extension is unavailable.

Answer:

• The extension is in Do Not Disturb mode.

Question: The Voice Mail Utility Program (VUP/VUJ) issues a warning that

the COM port is unavailable.

Answer:

• Make sure that the selected COM port is not being used by another device or Program.

• If the selected COM port was previously used by another device, remove the device, shut down and restart your computer to release the serial port.

TROUBLESHOOTING

7-4 Installation and Programming Manual

Question: A message is sent to a mailbox group that contains five defined

mailboxes but only two receive the message.

Answer:

• The messages were sent to all the mailboxes in the group but only accepted by those mailboxes that did not have the maximum number of messages recorded.

Question: The VoxBox has been programmed to operate in Night mode.

When a call is received, it disconnects the call and switches to Day mode.

Answer:

• Make sure that the night greeting script is recorded.

Question: What happens when a mailbox and mailbox group have the same

extension number?

Answer:

• Messages are sent to the mailbox. In general, mailboxes have higher priority than mailbox groups.

Question: DTMFs dialled by the VoxBox are not recognized by the PBX.

Answer:

• Change the amplitude and the ON and OFF levels of DTMFs

dialled by VoxBox (*379,*371).

Question: How can the password of the mailbox be reset to its default 1234.

Answer:

• Use command *570 or press The Reset button in the VUP/VUJ.

TROUBLESHOOTING

Installation and Programming Manual 7-5

Question: How can I find out how much memory is supported by my Voice

Mail System.

Answer:

• Use statistics option in VUP/VUJ.

Question: Pager Notification does not work.

Answer:

• Make sure you have selected the correct External Access Code.

• Make sure you did not add the External Access Code to the pager number.

• Make sure pager notification is allowed and enabled.

• Make sure the pager number is entered correctly.

• Make sure your pager company provides a 1400 Hz tone if ‘$’

is used.

• If your provider does not support 1400 Hz tone SIT tone, use enough pauses to by-pass the sent tone.

• The first notification can take up to the amount of time that is defined by Ring Notification Interval.

• Make sure start and stop times are properly defined and maximum number of retries has not been reached.

Question: When I reach a mailbox, a menu is played immediately and I am

not given a chance to leave a message.

Answer:

• The mailbox is defined as an announcer mailbox.

TROUBLESHOOTING

7-6 Installation and Programming Manual

Question: I have disabled the Automatic Gain Control but the messages are

played louder then needed.

Answer:

• Only messages recorded after the change are affected.

• Initiate a new call after changing the AGC’s status.

Question: How can I delete the messages of all users.

Answer:

• Change the parameters “Maximum no. of days to store

messages” to 1 (*740) and reorganize the system (*610).

Question: VUP/VUJ’s transfer operation is interrupted when large files are

used with windows 98 or NT.

Answer:

• Windows 98 and NT support a power save mode that

interferes with serial ports operation. Disable this feature on PCs that run the VUP/VUJ application.

Installation and Programming Manual A-1

APPENDIX A

PROGRAMMING COMMANDS

The following table presents a summary of DTMF programming commands.

Note: The DTMF column lists the sections in which the DTMF programming

operations are discussed in this manual.

OPERATOR COMMANDS

OPERATION COMMAND SECTION

Day Light Summer time

*7 + XXXX + Y

XXXX = operator’s password Y = 0; Reduce the time by one hour Y = 1; Increase the time by one hour

3.8.3

Change the operational mode (without entering the programming mode)

*8 + XXXX + Y

XXXX = operator’s password Y = 0; Day Y = 1; Night Y = 2; Holiday Y = 3; Auto Y = 4; Break

3.8.4

 The following programming codes are to be used after dialling *900 +

administrator password.

SCRIPT PROGRAMMING COMMANDS

OPERATION COMMAND SECTION

Directory listing format

*011 + X

X = 0; Last name X = 1; First name

3.7.3.1

Record a script message

*100 + XX + Beep + Record + #

3.7.1

Play a script message

*101 + XX + Beep + Playback

3.7.1

Programming Commands

A-2 Installation and Programming Manual

SCRIPT PROGRAMMING COMMANDS (CONT’D)

OPERATION COMMAND SECTION

Delete a script message

*102 + XX

XX = Script No.

3.7.1

Select EOM timeout for each script

*105 + XX + Y + #

XX = Script No. Y = Timeout in seconds

3.7.2.1

Transfer to a script message

*110 + XX + B + YY + #

3.7.2.2

Transfer to the directory listing

*111 + XX + B + #

XX = Script number

3.7.3.2

Select opening menu

*112 + XX + YY + Z + #

XX = Default script number 00,10,15 or 20 YY = Replacement script number 00-20 Z = Line number 1-4

3.7.2.3

Transfer to opening menu

*115 + XX + B + #

3.7.2.4

Transfer to a script message with a change of language

*117 + XX + B + YY + Z + #

Z = 1, 2 or 3 (language number)

3.7.2.5

Set default language

*118 + Z

Z = 1, 2 or 3 (language number)

3.7.2.6

Transfer to an extension

*120 + XX + B + Extension + #

3.7.2.7

Transfer to an operator

*125 + XX + #

3.7.2.8

Transfer to a mailbox

*130 + XX + B + Mailbox + #

3.7.2.9

Disconnect

*140 + XX + B + Z + #

Z = 0, no message Z = 1 with message

3.7.2.10

Leave a message to a mailbox

*150 + XX + B + #

XX = script No.

3.7.2.11

Retrieve messages from a mailbox

*160 + XX + B + #

3.7.2.12

Direct transfer to an extension

*170 + XX + first digit(s) + #

3.7.2.13

Direct transfer to a mailbox

*175 + XX + first digit(s) + #

3.7.2.14

Programming Forms

Installation and Programming Manual A-3

SCRIPT PROGRAMMING COMMANDS (CONT’D)

OPERATION COMMAND SECTION

Place a call on Hold

*180 + XX + B + #

3.7.2.15

Blind Transfer to Busy Extension

*185 + XX + B + #

3.7.2.16

Reset a specific message entry to its default value

*190 + XX + B + #

3.7.4

Reset all message entries to defaults

*190 + XX + #

3.7.4

IN-BAND DTMF PROGRAMING COMMANDS

OPERATION COMMAND SECTION

Define an In-Band DTMF code for an event

*200 + XX + YY…YY + #

XX = Event number YY…YY = In-Band DTMF code

6.1.1

Delete all In-Band DTMF codes

*200 + #

6.1.1

Delete In-Band DTMF codes for an event

*200 + XX + #

XX = Event number

6.1.1

Select a task for an In-Band DTMF code

*201 + XX + YY

XX = Event number YY = Task number: 00 = Auto Attendant opening script 01 = Leave a message 02 = Retrieve messages 03 = Play a specific script* 04 = Play a busy menu 05 = Play a No Answer menu 06 = Play a DND menu 07 = Disconnect the call 08 = Record the conversation 09 = Play a specific script and change to 1

language* 10 = Play a specific script and change to 2

language* 11 = Play a specific script and change to 3

language*

6.1.2

Programming Commands

A-4 Installation and Programming Manual

IN-BAND DTMF PROGRAMING COMMANDS

OPERATION COMMAND SECTION

Select a task for an In-Band DTMF code

12 = Play the Directory Listing (DBN) 13 = Transfer to a mailbox* 14 = Transfer to an extension* 15 = Transfer to the operator * = A destination must be defined for these tasks

6.1.2

Select a destination for an InBand DTMF event

*202 + XX + YYYY + #

XX = Event No. YYYY = Destination

6.1.3

Delete the destination for a specific In-Band DTMF event

*202 +XX + #

XX = Event No.

6.1.3

Delete all destinations

*202 + #

6.1.3

MATRA Support

*204 + X

6.1.6

Define the time to wait for the first DTMF character in the InBand DTMF code.

*210 + XXXX

XXXX = 0000-9980 in steps of 20 ms

6.1.4

Define the time to wait between receipt of each DTMF character in the In-Band DTMF code

*211 + XXX

XXX = 000-980 in steps of 20 ms

6.1.5

Define Transfer Supervision Type

*220 + X

X = 0; Use Call Progress Tones X = 1, Use DTMF codes

3.7.5

Define the DTMF code for the Answer, Busy and DND conditions

*221 + X + Code

+ #

X = 1; Answer condition X = 2; Busy condition X = 3; Do Not Disturb condition

Code

= DTMF code sent by the PBX for the

Transfer Supervision operation

3.7.5

Delete the DTMF code for a specific condition

*221 + X + #

X = 1; Answer condition X = 2; Busy condition X = 3; Do Not Disturb condition

3.7.5

Delete the DTMF code for all conditions

*221 + #

3.7.5

Programming Forms

Installation and Programming Manual A-5

PBX PARAMETERS

OPERATION COMMAND SECTION

No. of digits in extension

*300 + X

3.3

Cut off time for continuous call progress tone detection

*301 + X

X = cut off time in seconds (0-9) Default: 6 sec.

3.3

No. of rings before the line is answered

*310 + line number + number of rings

3.3

Time to wait for No Answer

*311 + XX

3.3

PBX legal extensions

*320 + Y + First Ext. + Last Ext. + #

Y = group number (0-9)

3.3

Delete all PBX legal extensions

*320 + #

3.3

Operator ID code

*330 + X

X = 0-9

3.3

Key To retrieve messages during mailbox greeting play back

*331 + X

X = 0-9; Retrieve digit

5.2

Disconnect code

*333 + Code

+ #

3.3

Delete disconnect code

*333 + #

3.3

External access code

*340 + X + #

X = external access digit (0-9), Pause (*1)

3.3

Clear external access code

*340 + #

3.3

Pause before and after external access code

*341 + X

X = pause length in seconds (0-9) Default: 2 sec.

3.3

Programming Commands

A-6 Installation and Programming Manual

Transfer mode for all extensions

*350 + X + Y

X = 1; All extensions except the operator X = 2; Operator extension only Y = 0; Non Supervised Y = 1; Supervised Mode Y = 2; Semi Supervised mode

3.7.6

PBX PARAMETERS (CONT’D)

OPERATION COMMAND SECTION

Day operator, Night operator, Fax

and Supervisor’s extensions

*360 + X + YYYY + #

X = 1; Day operator X = 2; Night operator X = 3; Fax extension X = 4; Supervisor extension YYYY = Corresponding extension number.

3.3

Delete a specific extension assignment

*360 + X + #

X = 1; Day operator X = 2; Night operator X = 3; Fax extension X = 4; Supervisor extension

3.3

Volume level

*369 + X

X = volume level (0-9), 9 = Loudest Default: 5

3.3

Flash 1

*370 + XXX

3.3

Cadence of system input and output tones in milliseconds

*371 + X + YYYY

X = 1; busy off X = 2; busy on X = 3; Disconnect off X = 4; Disconnect on X = *; DTMF off X = #; DTMF on YYYY = Cadence in milliseconds in steps of 20 milliseconds

3.3

Busy signal cadence check

*375 + XXXX + #

3.3

Programming Forms

Installation and Programming Manual A-7

Voice and DTMF sensitivity

*376 + X + Y

X = 1; Voice sensitivity level X = 2; DTMF sensitivity level Y = Level (0-9), 9 = Most sensitive Default: 5 Note: To activate the new selection, a new call must be initiated

3.3

PBX PARAMETERS (CONT’D)

OPERATION COMMAND SECTION

Automatic Gain Control (AGC)

*377 + X X = 0 AGC disabled X = 1 AGC enabled

(Default)

Note: To activate the new selection, a new call must be initiated

3.3

DTMF amplitude

*379 + X

X = volume level (3-9), 9 = Loudest Default: 5

3.3

Procedural codes sent to the PBX in order to perform a specific task

*380 + X + Code #

X = 1; LED1 notification code X = 2; LED2 notification code X = 3; LED off code X = 4; Transfer code X = 5; Recall from Busy X = 6; Recall from No Answer Code = Respective PBX code

3.3

Delete a specific procedural code

*380 + X + #

X = 1; LED1 notification code X = 2; LED2 notification code X = 3; LED off code X = 4; Transfer code X = 5; Recall from Busy X = 6; Recall from No Answer

3.3

Dial a String from the Auto Attendant to the PBX

*381 + X + YY…YY + #

X = String number (0-9) YY…YY = DTMF string

3.3

Programming Commands

A-8 Installation and Programming Manual

Answer number of samples

*386 + X

X = number of samples (0-9) Default: 5

3.3

SETTING TIME & DATE

OPERATION COMMAND SECTION

Change the operational mode

*400 + X

X = 0; Day X = 3; Auto X = 1; Night X = 4; Break X = 2; Holiday

3.5

Select time stamp format

*410 + X

3.5

Set time and day

*420 + Hour + Minutes

3.4

Set date

*430 + Date + Month + Year

3.4

Listen to the system time

*440

3.4,

Set working hours

*450 + Day + Starting time + Ending time

3.5

Set break time

*460 + Day + Starting time + Ending time

3.5

Entering annual holidays dates

*470 + DD + MM + hh:mm + hh:mm

DD = Day of the month MM = month hh:mm = Start time; Hour and minutes in 24 hour format hh:mm = End time; Hour and minutes in 24 hour format

3.5

Delete all holidays

*470 + #

3.5

Delete all holidays on a specific date

*470 + DD + MM #

DD = Day of the month MM = month

3.5

Delete all holidays for a specific month

470 + ** + MM + #

MM = month

3.5

Programming Forms

Installation and Programming Manual A-9

External notification active time

*490 + hh:mm + hh:mm

hh:mm = Start time; Hour and minutes in 24 hour format hh:mm = End time; Hour and minutes in 24 hour format

3.6.3

MAILBOX CONFIGURATION COMMANDS

OPERATION COMMAND SECTION

Create a range of mailboxes

*500 + First mailbox + Last mailbox + #

3.6.1

Create a mailbox

*501 + Mailbox + #

3.6.1

Change to announcer mailbox

*502 + XXXX + Y + #

XXXX = Existing mailbox number Y = 0; Regular mailbox Y = 1; Announcer mailbox

3.6.1

Delete a mailbox

*510 + Mailbox number + #

3.6.1

Create a range of virtual mailboxes

*520 + First mailbox + Last mailbox + #

3.6.1

Create a virtual mailbox

*521 + Mailbox number + #

3.6.1

Play or skip time and date stamp for a range of mailboxes

*530 + First mailbox + Last mailbox + B + #

B = 0; Play the time and date B = 1; Skip the time and date

3.6.1

Play or skip time and date stamp for a mailbox

*531 + Mailbox number + B + #

B = 0; Play the time and date B = 1; Skip the time and date

3.6.1

Define a language for a range of mailboxes

*532 + First Mailbox + Last Mailbox + Z + #

where Z = 1, 2 or 3 (language number)

3.6.1

Define a language for a mailbox

*533 + Mailbox Number + Z + #

where Z = 1, 2 or 3 (language number)

3.6.1

Add a mailbox to a group

*540 + Group number + Mailbox number + #

3.6.2

Programming Commands

A-10 Installation and Programming Manual

Change the first digit of the group numbers

*545 + First Digit of the Group Numbers

3.6.2

Delete a mailbox from a group

*550 + Group number + Mailbox number + #

3.6.2

Reset a mailbox group

*560 + Group number

3.6.2

Reset a user password

*570 + Mailbox number + #

3.8.1.3

SYSTEM FUNCTIONALITY COMMANDS

OPERATION COMMAND SECTION

Change the system administrator’s password

*600 + * + Old password + New password + #

Warning: Do not use the * or # keys.

3.8.1.1

Change the operator’s password

*601 + * + Old password + New password + #

Warning: Do not use the * or # keys.

3.8.1.2

Forced reorganization

*610

3.8.2

Resetting the system to default

*654 + * + XXXX + #

XXXX is the system administrator password

3.8.9

Listen to the software version number

*680

3.8.8

Play a system message

*690 + Z + XXX

Z = 1 ,2 or 3 (language number) XXX = system message number

3.8.5

Play all system messages

*691 + Z

Z= 1 ,2 or 3 (language number)

3.8.6

System message setting

*699 + X + Y

X = 1; System message 004 X = 2; System message 102 X = 3; System message 095 Y = 0; Play Y = 1; Don’t play Y = 2; (Only when X = 3) Play the message to mailboxes without a greeting message.

3.8.7

Programming Forms

Installation and Programming Manual A-11

MAILBOX NOTIFICATION COMMANDS

OPERATION COMMAND SECTION

Set local notification for a range of mailboxes

*700 + First mailbox + Last mailbox + X + #

X = 0; disabled X = 1; LED 1 X = 2; LED 2 X = 3; Ring Signs X = 4; Rings

3.6.3.1

Disable local notification for all mailboxes

*700 + #

3.6.3.1

Set local notification for one mailbox

*701 + Mailbox + X + #

X = 0; disabled X = 1; LED 1 X = 2; LED 2 X = 3; Ring Signs X = 4; Rings

3.6.3.1

Permit remote notification for a range of mailboxes

*710 + First mailbox + Last mailbox + X + #

X = 0; not permitted X = 1; permitted

3.6.3.1

Disable remote notification for all mailboxes

*710 + #

3.6.3.1

Permit remote notification for one mailbox

*711 + Mailbox + X + #

X = 0; not permitted X = 1; permitted

3.6.3.1

Ring Notification Interval

*720 + XX

XX is in minutes (1-99)

3.6.3.1

Ring Notification Duration

*730 + X

X = 0 means short ring X = 1 means long ring

3.6.3.1

Maximum no. of days to store a message in the system

*740 + XX

XX is number of days 00-99.

3.6.3.1

Time to wait after off-hook for notification dialling

*741 + X

X = Time in seconds (0-9)

3.6.3.1

Programming Commands

A-12 Installation and Programming Manual

Ring notification Retries

*750 + XX

3.6.3.1

MAILBOX NOTIFICATION COMMANDS (CONT”D)

OPERATION COMMAND SECTION

Activate the LED notification

*760 + X

X = 0 for 1

new message

X = 1 for every new message

3.6.3.1

Adjusting recording length

*790 + X

X = 1-9 minutes

3.8.10

Refers to PBX codes. Each code contains digits 0-9, *, #, Flash-1, Flash-2,

Pause and Extension Number. When entering a code, dial:

*0 for extension *1 for pause *2 for Flash-1 *3 for Flash-2 *4 for # *5 for A

*6 for B *7 for C *8 for D *9 for the number of new messages in the mailbox ** for *

Installation and Programming Manual B-1

APPENDIX B

PROGRAMMING FORMS

The following pages include forms to help you properly set-up and maintain the Voice Mail System using DTMF programming commands.

OPERATION COMMAND

Select opening menu *112 ___ ___ __ #

___ ___ __ # ___ ___ __ # ___ ___ __ #

No. of digits in an extension *300 _____

No. of rings before the line is answered Line 1: *310 1 _____

Line 2: *310 2 _____ Line 3: *310 3 _____ Line 4: *310 4 _____

Time to wait for No Answer *311 _____

Legal PBX extensions Group 1: *320 0 ___ ___ #

Group 2: *320 1 ___ ___ # Group 3: *320 2 ___ ___ # Group 4: *320 3 ___ ___ # Group 5: *320 4 ___ ___ #

Operator ID Code *330 _____

Disconnect Code *333 _____ #

External Access Code *340 _____#

Transfer mode *350 ___ _____

___ _____

Day Operator’s Extension No. Night Operator’s Extension No. Fax Extension No. Supervisor Extension No.

*360 ___ _____ # ___ _____# ___ _____# ___ _____#

Flash 1 *370 _____

Programming Forms

B-2 Installation and Programming Manual

OPERATION COMMAND

Cadence of System Input and Output Tones in Milliseconds

*371 ___ _____ ___ _____ ___ _____ ___ _____

Voice Sensitivity *376 1 _____

Procedural Codes Sent to the PBX in Order to Perform Specific Tasks

*380 ___ _____________________ #

Create a range of mailboxes Create a mailbox

*500 _____ _____ # *501 _____ #

Create a range of virtual mailboxes Create a virtual mailbox

*520 _____ _____ # *521 _____ #

Change the first digit of the group numbers *545 __

Add mailboxes to a group Group 000: *540 000 _____ #

Group 001: *540 001 _____ # Group 002: *540 002 _____ # Group 003: *540 003 _____ #

Maximum no. of days to store a message in the system

*740 _____

SETTING NOTIFICATION FOR MAILBOXES

Local notification for a range of mailboxes: *700 _____ _____ ___ #

Local notification for one mailbox: *701 _____ ___ #

Permitting remote notification for a range of mailboxes: *710 _____ _____ ___ #

Permitting remote notification for one mailbox: *711 _____ ___ #

External notification active time *490 ___ ___ ___ ___

NOTIFICATION PARAMETERS

Ring notification interval *720 _____

Ring notification duration *730 _____

Activate the LED notification *760 _____

Programming Forms

Installation and Programming Manual B-3

SYSTEM TIME AND DATE

See Section 3.4 for information on setting the system time and date using codes *420 and *430.

SETTING THE HOLIDAY SCHEDULE

See Section 3.5 for information on setting the holidays using code *470

Day Month Start End Name of holiday

_____ _____ _____ _____ _______________

Programming Forms

B-4 Installation and Programming Manual

SETTING THE WORKING TIME

See Section 3.5 for information on setting the following schedule using codes *450 and *460.

Working Hours Break Time

Day Start End Start End

1 (Monday) _____ _____ _____ _____

2 (Tuesday) _____ _____ _____ _____

3 (Wednesday) _____ _____ _____ _____

4 (Thursday) _____ _____ _____ _____

5 (Friday) _____ _____ _____ _____

6 (Saturday) _____ _____ _____ _____

7 (Sunday) _____ _____ _____ _____

VoxBox Voice Announcer, Lite Edition User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual