voptech IP20, IP20P User Manual
User Manual
IP20/IP20P
Safety Notices
Please read the following safety notices before installing or using this phone.
They are crucial for the safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other
power supplies may cause damage to the phone, affect the behavior or
induce noise.
Before using the external power supply in the package, please check with
home power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is i mpaired, do
not use it, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it
serves as the main disconnecting device.
Do not drop, knock or shake it. R ough handling can break internal circuit
boards.
Do not install the device in places where there is direct sunlight. A lso do
not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature, below 0℃ or high
humidity. Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage
it. Consult your authorized dealer for help, or else it may cause fire, electric
shock and breakdown.
Do not use harsh chemicals, cleaning solvents , or stron g deterg ents t o clean
it. Wipe it with a soft cloth that has been slightly dampened in a mild soap
and water solution.
When lightning, do not touch power plug or phone line, it may cause an
electric shock.
Do not install this phone in an ill-ventilated place.
You are in a situation that coul d cause bodily injury. Before you work on
any equipment, be aware of the hazards involved with electrical circuitry
and be familiar with standard practices for preventing accidents.
Table of Content
1 INTRODUCING IP20/IP20P V OIP PHONE ............................................................................... 5
1.1 THANK YOU FOR YOUR PURCHASING IP20/IP20P ..................................................................... 5
1.2 DELIVERY CONTENT ................................................................................................................. 5
1.3 KEYPAD .................................................................................................................................... 6
1.4 PORT FOR CONNECTING ............................................................................................................ 7
1.5 ICON INTRODUCTION ................................................................................................................ 8
1.6 LED INTRODUCTION ................................................................................................................. 8
2 INITIAL CONNECTING AND SETTI NGS.............................................................................. 10
2.1 CONNECT THE PHONE ............................................................................................................. 10
2.1.1 Connect to network ............................................................................................................ 10
2.1.2 Power adaptor connection .................................................................................................. 11
2.2 BASIC INITIALIZATION ............................................................................................................ 11
2.2.1 Network settings ................................................................................................................ 11
3 IP20/IP20P’S BASIC FUNCTION ............................................................................................. 13
3.1 MAKING A CALL ..................................................................................................................... 13
3.1.1 Call Device ........................................................................................................................ 13
3.1.2 Call Methods...................................................................................................................... 13
3.2 ANSWERING A CALL ............................................................................................................... 13
3.3 DND ....................................................................................................................................... 14
3.4 CALL FORWARD ..................................................................................................................... 14
3.5 CALL HOLD ............................................................................................................................ 14
3.6 CALL WAITING ....................................................................................................................... 14
3.7 MUTE ..................................................................................................................................... 14
3.8 CALL TRANSFER ..................................................................................................................... 15
3.9 3-WAY CONFERENCE CALL ...................................................................................................... 15
3.10 MULTIPLE-WAY CA LL .............................................................................................................. 15
4 IP20/IP20P’S ADVANCED FUNCTION ................................................................................... 16
4.1 CALL PICKUP .......................................................................................................................... 16
4.2 JOIN CALL ............................................................................................................................... 16
4.3 REDIAL / UNREDIAL................................................................................................................ 16
4.4 CLICK TO DIAL ........................................................................................................................ 17
4.5 CALL BACK ............................................................................................................................. 17
4.6 AUTO ANSWER ........................................................................................................................ 17
4.7 HOTLINE ................................................................................................................................. 17
4.8 APPLICATION .......................................................................................................................... 17
4.8.1 SMS ................................................................................................................................... 17
4.8.2 Memo ................................................................................................................................. 18
4.8.3 Ping .................................................................................................................................... 18
4.8.4 Voice Mail ......................................................................................................................... 18
4.9 PROGRAMMABLE KEY CONFIGURATION ................................................................................. 18
5 IP20/IP20P’S OTHER FUNCTIONS ......................................................................................... 21
5.1 AUTO HANDDOWN ................................................................................................................. 21
5.2 BAN ANONYMOUS CALL......................................................................................................... 21
5.3 DIAL PLAN .............................................................................................................................. 21
5.4 DIAL PEER .............................................................................................................................. 21
5.5 AUTO REDIAL ......................................................................................................................... 21
5.6 CALL COMPLETION ................................................................................................................. 22
5.7 RING FROM HEADSET ............................................................................................................. 22
5.8 POWER LIGHT ......................................................................................................................... 22
5.9 HIDE DTMF ........................................................................................................................... 22
5.10 BAN OUTGOING ...................................................................................................................... 22
5.11 PRE DIAL ................................................................................................................................ 23
5.12 PASSWORD DIAL ..................................................................................................................... 23
5.13 ACTION URL & ACTIVE URI .................................................................................................. 23
5.14 PUSH XML ............................................................................................................................. 23
6 IP20/IP20P’S BASIC SETTINGS ............................................................................................... 24
6.1 KEYBOARD ............................................................................................................................. 24
6.2 SCREEN SETTINGS .................................................................................................................. 24
6.3 RING SETTINGS ....................................................................................................................... 24
6.4 VOICE VOLUME ...................................................................................................................... 24
6.5 TIME & DATE ......................................................................................................................... 24
6.6 GREETING WORDS .................................................................................................................. 25
6.7 LANGUAGE ............................................................................................................................. 25
7 IP20/IP20P’S ADVANCED SETTINGS .................................................................................... 26
7.1 ACCOUNTS.............................................................................................................................. 26
7.2 NETWORK ............................................................................................................................... 26
7.3 SECURITY ............................................................................................................................... 26
7.4 MAINTENANCE ....................................................................................................................... 26
7.5 FACTORY RESET ...................................................................................................................... 26
8 WEB CONFIGURATION ........................................................................................................... 27
8.1 INTRODUCTION OF CONFIGURATION ....................................................................................... 27
8.1.1 Ways to configure .............................................................................................................. 27
8.1.2 Password Configuration..................................................................................................... 27
8.2 SETTING VIA WEB BROWSER ................................................................................................... 27
8.3 CONFIGURATION VIA WEB..................................................................................................... 28
8.3.1 BASIC ............................................................................................................................... 28
8.3.2 NETWORK ....................................................................................................................... 32
8.3.3 VOIP .................................................................................................................................. 42
8.3.4 PHONE .............................................................................................................................. 56
8.3.5 FUNCTION KEY .............................................................................................................. 66
8.3.6 Maintenance....................................................................................................................... 69
8.3.7 SECURITY ........................................................................................................................ 76
8.3.8 LOGOUT ........................................................................................................................... 82
9 APPENDIX ................................................................................................................................... 83
9.1 SPECIFICATION ....................................................................................................................... 83
9.1.1 Hardware ........................................................................................................................... 83
9.1.2 Voice features .................................................................................................................... 83
9.1.3 Network features ................................................................................................................ 84
9.1.4 Maintenance and management ........................................................................................... 85
9.2 DIGIT-CHARAC TER MAP TABLE ............................................................................................... 85
1 Introducing IP20/IP20P VoIP Phone
1.1 Thank you for your purchasing IP20/IP20P
Thank you for your purchasing IP20/IP20P, IP20/IP20P is a full-feature
telephone that provides voice communication over the same data network that
your computer uses. This phone’s functions not only much like a traditional
phone, allowing to place and receive calls, and enjoy other features that
traditional phone has, but it also own many data services features which you
could not expect from a traditional telephone.
This guide will help you easily use the various features and services available
on your phone.
1.2 Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable
The User Manual (you may download from our website)
IP Phone are designed to look like conventional phones, the following photo
shows a broad overview of the IP Phone.
1.3 Keypad
Key
Key name
Function Description
Navigation
Navigation key assist users for operating.
In desktop, dialer, calling, desktop long pressed
state they have special function.
You can configure through the web page according
to your patterns of use.
Directory
Access to phone book, check the record list and
add new records and revise the record. When check
the phone book record, press this key again will
return to idle mode.
Mute
Press this key in calling mode, you can hear the
other side, and the other side cannot hear you.
Volume +/-
Turn down or turn up the volume by pressing these
two keys.
Redial
1. In the hook off /hands-free mode, use the key
to dial the last call number;
2. In stand-by mode, it has a function to check the
Outgoing Call.
Hands-free
Make the phone into hands-free mode.
Indicator
light
If the light blinking, indicate the phone has missed
call.
Soft key 1/2/3/4
Keys combination, include functions such as
History/Directory/DND/Menu/Del/Redial/Send/
Quit/Answer/Divert/Reject/Hold/Transfer/Conf/Cl
ose and so on.
History
View the Missed call, Incoming Call and Outgoing
Call.
Digital
keyboard
Inputting the phone number or DTMF.
DSS keys
You can configure them in the web page.
1.4 Port for connecting
Port
Port name
description
Power switch Input: 5V AC, 1A
WAN 10/100M Connect it to Network
LAN 10/100M Connect it to PC
External console
interface
Port type: RJ-45 direct connector
Headset Port type: RJ-9 connector
Handset Port type: RJ-9 connector
1.5 Icon introduction
Icon
Description
Call out
Call in
Call hold
Auto answer
Call mute
Contact
DND(Do not Disturb)
In hand-free mode
In handset mode
In headset mode
SMS
Missed call
Call forward
1.6 LED introduction
Table 1 Programmable ke y LEDs for BLF
LED Status
Description
Steady green
The object is in idle status.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red
The object is failed.
Off
No subscribe.
Table 2 Programmable ke y LEDs for Presence
LED Status
Description
Steady green
The object is online.
Slow blinking red
The object is ringing.
Steady red
The object is active.
Fast blinking red
The object is failed.
Off
No subscribe.
Table 3 Programmable key LEDs for line
LED Status
Description
Steady green
The account is active.
Fast Blinking green
There is an incoming call to the account.
Slow Blinking green
The call is on hold.
Slow Blinking red
Registration is unsuccessful.
Off
The line is not unapplied or idle.
Table 4 Programmable key LEDs for MWI
LED Status
Description
Blinking green
There are new voice mails.
Off
There is no new voice mail.
Table 5 Power Indication LED
LED Status
Description
Steady red
Power on.
Fast Blinking red
There is an incoming call.
Off
Power off.
2 Initial connecting and Settings
2.1 Co nnect the phon e
2.1.1 Connect to network
Step 1: Connect the IP Phone to the corporate IP telephony network. Before
you connect the phone to the network, please check if your network can work
normally.
You can do this in one of two ways, depending on how your workspace is set
up.
Direct network connection—by this method, you need at least one available
Ethernet port in your workspace. Use the Ethernet cable in the package to
connect WAN port on the back of your phone to the Ethernet port in your
workspace. Since this VoIP Phone has router functionality, whether you have a
broadband router or not, you can make direct network connect. The following
two figures are for your reference.
Shared network connection—Use this method if you have a single Ethernet
port in your workspace with your desktop computer already connected to it.
First, disconnect the Ethernet cable from the computer and attach it to the
WAN port on the back of your phone. Next, use the Ethernet cable in the
package to connect LAN port on the back of your phone to your desktop
computer. Your IP Phone now shares a network connection with your computer.
The following figure is for your reference.
Step 2: Connect the handset to the handset port by the handset cable in the
package.
Step 3: connect the power supply plug to the AC 5V adapter port on the back
of the phone. Use the power cable to connect the power supply to a standard
power outlet in your workspace.
Step 4: push the on/off switch on the back of the phone to the one side, then
the phone’s LCD screen displays “Initializing wait logon”. Later, a ready
screen typically displays the date, time.
If your LCD screen displays different information from the above, you need
refer to the next section “Initial setting” to set your network online mode.
If your VoIP phone registers into corporate IP telephony Server, your phone is
ready to use.
2.1.2 Power adaptor connection
Make sure that the power you use is comply with the parameters of power
adaptor.
1. Plug power adaptor to power socket.
2. Plug power adaptor’s DC output to the DC5V port of IP20/IP20P to start
up.
3. There will be displayed black line and “INITIALIZING” on the screen.
After finishing startup, phone will show greeting, current date and time and so
forth.
4. If phone has registered to the server, you can place or answer calls.
2.2 Basic Initialization
IP20/IP20P is provided with a plenty of functions and parameters for
configuration. User needs some network and VoIP knowledge so that user
could understand the meanings of parameters. In order to make user use the
phone more easily and convenient, there are basic configurations introduced
which is mandatory to ensure phone calls.
2.2.1 Network settings
Make sure that network is connected already before setting network of phone.
IP20/IP20P uses DHCP to get WAN IP configurations, so phone could access
to network as long as there is DHCP server in it. If there is no DHCP server
available, phone has to be changed WAN network setting to Static IP or
PPPoE.
Setting PPPoE mode (for ADSL connection)
1. Get PPPoE account and password first.
2. Press Menu->Settings->Advanced Settings, then enter passwords, and
choose network ->WAN settings->Connection Mode, enter and choose PPPoE
through navigation keys and press the Save key.
3. Press Back, then choose PPPoE Set, press Enter.
4. The screen will show the current information. Press Del to delete it, then
input your PPPoE user and password and press Save.
5. Press Back six times to return to the idle screen.
6. Check the status. If the screen shows “Negotiating…” it shows that the
phone is trying to access to the PPPoE Server; if it shows an IP address, then
the phone has already get IP with PPPoE.
Setting Static IP mode (static ADSL/Cable, or no PPPoE / DHCP network)
1. Prepare the network’s parameters first, such as IP Address, Net mask,
Default Gateway and DNS server IP address. If you don’t know this
information, please contact the service provider or technician of network.
2. Press Menu->Settings->Advanced Settings, then enter passwords, and
choose network ->WAN settings->Connection Mode, enter and choose Static
through navigation keys and press the Save key
.
3. Press Back, then choose Static Set, press Enter.
4. The screen will show the current information, and then press Del to delete.
Input your IP address, Mask, Gateway, DNS and press Save to save what you
input.
5. Press Back six times to return to the idle screen.
6. Check the status, the screen shows “Static” .the screen shows the IP address
and gateway which were set just now, if the phone could display the right time,
it shows that Static IP mode takes effect.
Setting DHCP mode
1. Press Menu->Settings->Advanced Settings, then enter passwords, and
choose network ->WAN settings->Connection Mode, enter and choose DHCP
through navigation keys and press the Save key
.
2. Press Back six times to return to the idle screen.
3. Check the status, the screen shows “DHCP”, If the screen shows the IP
address and gateway which were set just now, it shows that DHCP mode takes
effect.
3 IP20/IP20P’s basic function
3.1 Making a call
3.1.1 Call Device
You can make a phone call via the following devices:
1. Pick up the handset, icon will be showed in the idle screen.
2. Press the Speaker button, icon will be showed in the idle screen.
3. Press the Headset button if the headset is connected to the Headset Port in
advance. The icon will be showed in the idle screen.
You can also dial the number first, and then choose the method you will use to
speak to the other party.
3.1.2 Call Methods
You can press an available line button if there is more than one account, then
1. Dial the number you want to call.
2. Press History softkey, use the navigation buttons to highlight your choice
(press Left/Right button to choose Missed Calls, Incoming Calls and
Outgoing Calls.
3. Press the R/SEND button to call the last number called.
4. Press the programmable keys which are set as speed dial button.
Then press the Send button or Dial softkey to make the call if necessary.
3.2 Answering a call
Answering an incoming call
1. If you are not on another phone, lift the handset using, or press the Speaker
button/ Answer softkey to answer using the speaker phone, or press the headset
button to answer the headset.
2. If you are on another call, press the answer softkey.
During the conversation, you can alternate between Headset, Handset and
Speaker phone by pressing the corresponding buttons or picking up the
handset.
3.3 DND
Press DND softkey to active DND Mode. Further incoming calls will be
rejected and the display shows: icon. Press DND softkey twice to
deactivate DND mode. You can find the incoming call record in the Call
History.
3.4 Call Forward
This feature allows you to forward an incoming call to another phone number.
The display showed icon.
The following call forwarding events can be configured:
Off: Call forwarding is deactivated by default.
Always: Incoming calls are immediately forwarded.
Busy: Incoming calls are immediately forwarded when the phone is busy.
No Answer: Incoming calls are forwarded when the phone is not answered
after a specific period.
To configure Call Forward via Phone interface:
1. Press Menu ->Features->Enter->Call Forwarding->Enter.
2. There are 4 options: Disabled, Always, Busy, and No Answer.
3. If yo u choose one of them (except Disabled), enter the phone number you
want to forward your call to. Press Save to save the changes.
3.5 Call Hold
1. Press the Hold button or Hold softkey to put your active call on hold.
2. If there is only one call on hold, press the hold softkey to retrieve the call.
3. If there are more than one call on hold, press the line button, and the
Up/Down button to highlight the call, then press the Unhold button to retrieve
the call.
3.6 Call Waiting
1. Press Menu ->Features->Enter->Call Waiting->Enter.
2. Use the navigation keys to active or inactive call waiting.
3. Then press the Save to save the changes.
3.7 Mute
Press Mute button during the conversation, icon will be showed in the LCD.
Then the called will not hear you, but you can hear t he called. Press it again to
get the phone to normal conversation.
3.8 Call transfer
1. Blind Transfer
During talk, press the key Transf, and then dial the number that you want to
transfer to, and finished by "#". Phone will transfer the current call to the third
party. After finishing transfer, the call you talk to will be hanged up. User
cannot select SIP line when phone transfers call.
2. Attended Transfer
During talk, press the key Transf, then input the number that you want to
transfer to and press Send. After that third party answers, then press Transfer to
complete the transfer. (You need enable call waiting and call transfer first). If
there are two calls, you can just talk to one, and keep hold to the other one. The
one who is keep hold cannot speak to you or hear from you. In other way, if
user wants to invite the third party during the call, they can press Conf to make
calls mode in conference mode. If user wants to stop conference, user can press
Split. (User must enable call waiting and three way call first).
Note: the server that user uses must support RFC3515 or it might not be used
3. Alert Transfer
During the talk, press Transf firstly, and then press Send after inputting the
number that you want to transfer. You are waiting for connection, now, press
Transf and the transfer will be done. (To use this feature, you need enable call
waiting and call transfer first).
3.9 3-way conference call
1. Press the Conf softkey during an active call.
2. The first call is placed on hold. Then you will hear a dial tone. Dial the
number to conference in, then press Send key.
3. When the call is answered, press Conf and add the first call to the
conference.
4. If you want to release the conference, press Split key.
3.10 Multiple-way call
If user has 2 line calls and wants to invite the three party during the call, they
can press
Sofetkey-Conf or Softkey-XFER “New Call”, press OK, enter the
number ,then press Send and wait for the other party to answer. When the
multiple-way calls, you can press the arrow keys to select a call.
4 IP20/IP20P’s advanced function
4.1 Call pickup
Call pickup is implemented by simulating pickup function of PBX. it’s that,
when A calls B, B rings but no answer, at this moment, C can hook off and
input an appointed prefix plus B’s number, pick up A’s call and talk with A.
The following chart shows how to configure an appointed prefix in dial peer to
have call pick up function.
*1* means appointed prefix code. After making the above configuration, C can
dial *1* plus B’s phone number to pick up A’s call. User can set prefix in
random, in the case of no affecting current dialing rules.
4.2 Join call
When B is calling C, A can join in the existing call by inputting an appointed
prefix numbers plus B or C number, if B or C also supports join call.
The following chart shows how to configure an appointed prefix in dial peer to
have join call function.
*2* means appointed prefix code. After making the above configuration, A can
dial *2* plus B or C number to join B and C’s call. User can set prefix in
random, in the case of no affecting current dialing rules.
4.3 Redial / Unredial
If B is in busy line when A calls B, A will get notice: busy, please hang up. If
A want to connect B as soon as B is in idle, he can use redial function at the
moment and he can dials an appointed prefix number plus B’s number to
realize redial function.
What is redial function? A can’t not build a call with B when B is in busy, then
A will subscribe B’s calling mode at 60 second intervals. Once B is available,
A will get reminder of rings to hook off, while a hooks off, A will call B
automatically. If at this time A is occupied temporarily and unwilling to contact
B, A also can cancel the redial function by dialing an appointed prefix plus B’s
number before making the redial function.
*3* is appointed prefix code. After making the above configuration, A can dial
*3* plus B’s phone number to make the redial function.
*4* is appointed prefix code. After configuration, A can dial *4* to cancel
redial function.
User can set prefix in random, in the case of no affecting current dialing rules.
4.4 Click to dial
When user A browses in an appointed Web page, user A can click to call user
B via a link (this link to user B), then user A’s phone will ring, after A hooks
off, the phone will dial to B.
Notice ：It needs a external software what supports click to dial.
4.5 Call back
This function allows you dial out the last phone call you received.
4.6 Auto answer
When there is an incoming call, after no answer time, the phone will answer the
call automatically.
4.7 Hotline
You can set hotline number for every sip, and then enter the dialer interface and
after War m Line Time, the phone will call out the hotline number
automatically.
4.8 Application
4.8.1 SMS
1) Press Menu ->Applications->Enter->SMS->Enter.
2) Use the navigation keys to highlight the options. You can read the message
in the Inbox/Outbox.
3) After view the new message, you can press Reply to reply the message, and
use the 2aB softkey to change the Input Method, when enter the reply message,
press OK, then use the navigation keys to select the line from which you want
to send, then Send.
4) If you want to write a message, you can press New and enter message. Use
the 2aB softkey to change the Input Method. When you input the message you
want to send, press OK, then use the navigation keys to select the line from
which you want to send, then Send.
5) If you want to delete the message, after view the message, press Del, then
you have three options to choose: Yes, All, No.
4.8.2 Memo
You can add some memos to record some important things to remind you.
Press Menu->Application->Memo->Enter->Add.
There are some options to configure: Mode, Date, Time, text, Ring. When the
configuration is completed, press Save.
4.8.3 Ping
1) input that the IP you want, then you press “start”. You can also press
"delete" for modify IP and change the input method, when you input errors.
2) you wait for some time that LCD appear “OK” what means Ping
successful, when you finished entering the IP. Otherwise Ping is failed.
4.8.4 Voice Mail
1) Press Menu->Application->Voice Mail->Enter.
2) Use the navigation keys to highlight the line for which you want to set, press
Edit, and use the navigation key to turn on the mode, and the input the number.
Press 2aB softkey to choose the proper input method.
3) Press Save to save the change.
4) To view the new voicemail, Press the Voicemail softkey directly. Press Dial,
then you may be prompted to enter the password, then you can listen to your
new and old messages.
4.9 Programmable Key Configuration
The phone has 4 programmable keys which are able to set up to many functions
per key. The following list shows the functions you can set on the
programmable keys and provides a description for each function. The default
configuration for each key is N/A which means the key hasn’t been set for any
functions.
1. Set the type as Memory Key
Press Menu->Settings->Basic Settings->Enter->Keyboard->DSS Key Settings,
you have two options: Line Key Settings and Function Key Settings, choose
one you want to make the assignment, use the navigation key to choose the
type as memory key. In the Dial field, you have some options, such as Normal,
Speed Dial, Intercom, BLF, Presence, MWI.，Call Park.
Speed dial
You can configure the key as a simplified speed dial key. This key function
allows you to easily access your most dialed numbers.
Intercom
You can configure the key for Intercom code and it is useful in an office
environment as a quick access to connect to the operator or the secretary.
BLF
BLF is also called “Busy lamp field”, and it is used to prompt the user to pay
attention to the state of the object than has been subscribed, and used to
cooperate with the server to pick up the phone call. You can configure the key
for Busy Lamp Field (BLF) which allows you to monitor the status (idle,
ringing, or busy) of other SIP account. User can dial out on a BLF configured
key. Please refer to “LED Instruction” for more detail about the LED status in
different situation.
Note: In the Web interface, you can also set the pickup number to active the
pickup function. For example, if you set the BLF number as 212, and the
pickup number is 189, then when there is an incoming call to 212, press the
BLF key, it will call out the 189 automatically to pick up the incoming call on
212.
Presence
Presence is called present, and compared to the BLF, it can also check whether
object online.
Note: You can subscribe the BLF and presence station of the same number at
the same time.
MWI
When the key is configured as MWI, you are allowed to access voicemail
quickly by pressing this key.
Call park
you need setting a server number, when you have set what represent Call
park. If you have a calling and you busy now, you could press the key and
hear a number, then you could choose other phone and input this number.
so you can directly recover call.
2. Set the type as Line
You can set these keys as line keys, and press it, it will enter dialer interface.
3. Set the type as Key Event
You can set these keys as Key Event, and the subtype have many options.
Choose one and it will have corresponding function.
None
Auto Redial Off
Auto Redial On
Call Back
Call Forward
DND
Flash
Headset
History
Hold
Hot Desking: Pressing the key, you can clear all sip information and
register yourself sip information.
Join
Lock: Pressing the key, you can lock the keyboard.
Memo
MWI
Phonebook
Pickup
Prefix
Redial
Release: Pressing the key, you can end the call.
SMS
Transfer
Power Light
Hot Desking
4. Set the type as Dtmf
You can configure the key as Dtmf. This key function allows you to easily dial
or edit dial number.
5. Set the type as URL
You need to match a XML Phonebook address, pressing the button you can
directly access the corresponding remote phonebook.
6. Set the type as BLF List Key
It needs the cooperation with the Broadsoft server. The traditional BLF is that
every number will need to be subscribed, so if the numbers that subscribed is so
many that it will cause to obstruction. However, BLF List Key will put the
numbers that needed to be subscribed in a group, and the phone use the URL of
the group to subscribe and analyze the specific information of each number
such as number, name, state and so on according to the notifications from the
server. Then set the idle Memory key as BLF List Key, later if the state of an
object changes, the corresponding LED will change.
5 IP20/IP20P’s other functions
5.1 Auto Handdo wn
1. Press Menu ->Features-> Enter->Auto Handdown-> Enter.
2. Set the Mode Enable through the navigation key, then set Time, unit is
minute, then press Save.
3. When the call ends, after the time that you have set, the phone will back to
the idle interface.
5.2 Ban Anonymous Call
1. Press Menu ->Features-> Enter->Ban Anonymous Call-> Enter.
2. Choose which sip you want to enable Ban Anonymous Call, and then press
Enter, choose Enabled or Disabled through navigation key.
3. If you c hoose Ena bled, the others can’t call the phone b y anonymous. If you
choose Disabled, the others can call the phone by anonymous.
5.3 Dial Plan
1. Press Menu ->Features-> Enter->Dial Plan-> Enter.
2. The following plans you can set: Press # to Send, Timeout to Send, Timeout,
Fixed Length Number, Press # to Do BXFER, BXFER On Onhook, AXFER
On Onhook. You can enable or disable each dial plan.
5.4 Dial Peer
1. Press Menu ->Features-> Enter->Dial Peer-> Enter.
2. Press Add to enter the Edit interface, and then input so me information. For
example: Number: 1T, Dest.: 0.0.0.0, Port: 5060, Mode : SIP, Alisa: all:3333,
Suffix: no suffix, Del Len: 0. Then press Save. Then press Save.
3. Input 1+number (1234) in the dial interface, you can dial out 3333.
You can refer to 8.3.3.4 DIAL PEER.
5.5 Auto Redial
1. Press Menu ->Features-> Enter->Auto Redial-> Enter.
2. Choose Mode Enabled or Disabled through the navigatio n key. If you choose
Enable, you also need to set Interval and Times, and then press Save.
3. After enable auto redial, calling out someone, if he is in busy, it will pop up a
prompt box whether to auto redial, press OK, the phone will call out him
according the Interval and Times that you set.
5.6 Call completion
1. Press Menu ->Features-> Enter->Call Completion-> Enter.
2. Enable the function through the navigation key, and then Save.
3. Call out others, if he is in busy, it will pop up a prompt Call Completion
Waiting number? Press OK, when he is in idle, it will pop up a prompt Call
Completion Call number? Press OK, the phone will call out the number
automatically.
5.7 Ring From Headset
1. Press Menu ->Features-> Enter->Ring From Headset-> Enter.
2. Enable this function through the navigation key, the phone connects the
headset, when the phone has an incoming call, it will ring from the headset.
5.8 Power Light
1. Press Menu ->Features-> Enter->Power Light-> Enter.
2. Enable this function through the navigation key.
5.9 Hide DTMF
1. Press Menu ->Features-> Enter->Hide DTMF-> Enter.
2. Through the navigation key to choose: Disabled, All, Delay, Last Show.
When you set up a call with others and need to input the DTMF, the DTMF
will show as you have set.
5.10 Ban Outgoing
1. Press Menu ->Features-> Ban Outgoing-> Enter.
2. Enable this function, you can not call any number.
5.11 Pre Dial
1. Press Menu ->Features-> Pre Dial-> Enter.
2. Enable this function,you will realize Pre-Dial founction.
5.12 Password Dial
1. Press Menu ->Features-> Enter->Password Dial-> Enter.
2. Enable this function, you can also set Pref ix and Length. For example，you
want call out 1234567 and you set Password Dial Prefix 123 and Password
Length 3, then enter the dial interf ace and input 1234567, and then the screen
will show 123***7.
5.13 Action URL & Active URI
1. Action URL: The action that the phone carries out e.g. open dnd can
produces one URL, then the phone can send the HTTP Get of the URL to PC,
then the phone can report the action to the PC.
2. Active URI: Enter the web page of the phone, PHONE->FEATURE, input
Active URL Limit IP, You can input internet server (e.g. PC'IP), P C can send
one URL to the phone, the phone will produce one action for example open dnd,
so PC can control the phone.
5.14 Push XML
Enter the web page of the phone->PHONE->FEATURE, input Push XML
Server(e.g. PC’IP), then PC can push text, SMS, phonebook, advertisement,,
execute etc. to phone to update the message or the phone makes an action.
6 IP20/IP20P’s basic settings
6.1 Keyboard
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Keyboard->Enter.
2. There are four items: DSS Ke y settings, Programmable Keys, Desktop Long
Pressed, SoftKey, You can set up respectively on them. Press the key Enter to
the interface, then use the navigation ke ys t o choose the function for the key
according to you want.
3. Press the key OK to save.
6.2 Screen Set tings
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Screen
Settings->Enter.
2. You can set Contrast, Contrast Calibration and Backlight, press Enter and
use the navigation keys to set, then press the key Save.
6.3 Ring Settings
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Ring
Settings->Enter.
2. You can set Ring Volu me and Ring Type, press Enter and u se the navigation
keys to set, then press the key Save. In the Ring Type, the default system rings
have nine and the custom ringtones have three that can be set throu gh the web
page.
6.4 Voice Volume
1. Press Menu ->Settings-> Enter->Basic Setting-> Enter->Voice
Volume->Enter.
2. Use the navigation keys to turn down or turn up the voice volume, then press
the key Save.
6.5 Time & Date
1. Press Menu ->Settings->Enter->Basic Settings-> Enter->Time &
Date->Enter.
2. You have two options to choose: Auto and Manual, use the navigation keys
to choose, then press Save.
6.6 Greeting Words
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Greeting
Words->Enter.
2. You can enter the message and press Save, it will display in the phone screen
when the phone start up.
6.7 Language
1. Press Menu ->Settings-> Enter->Basic Settings-> Enter->Language ->Enter.
2. IP20/IP20P support three languages, you can use the navigation keys to
choose. The default two languages are English and Chinese.
7 IP20/IP20P’s advanced set t ings
7.1 Accounts
Press Menu->Enter->Advanced settings, and then input the password to enter
the interface, the default password is 123. You can set it through the web page.
Then choose Account then press Enter, you can do some sip settings.
7.2 Network
Press Menu->Enter->Advanced settings, and then input the password to enter
the interface. Then choose Network and press Enter, you can do network
settings, you can refer to 2.2.1 Network settings.
7.3 Security
Press Menu->Enter->Advanced settings, and then input the password to enter
the interface. Then choose Security, you can configure Menu Password, Key
lock Password, Key lock Status and whether to ban Outgoing.
7.4 Maintenance
Press Menu->Enter->Advanced settings, and then input the password to enter
the interface. Then choose Maintenance and press Enter, you can configure
Auto Provision, Backup, and Upgrade.
7.5 Factory Reset
Press Menu->Enter->Advanced settings, and then input the password to enter
the interface. Then choose Factory Reset and press Enter, you can choose Yes
or No.
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