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C2W
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voptech C2W User Manual

VOPTech WiFi SIP Phone C2W User Manual
Version: 2.0
2
Content
VOPTech WiFi SIP Phone C2W User Manual ........................................................................................................................1
1. Overview of C2W....................................................................................................................................................................4
1.1
Interfaces .............................................................................................................................................................4
1.2
Hardware .............................................................................................................................................................4
1.3
Software ...............................................................................................................................................................4
1.4
Network ...............................................................................................................................................................5
1.5
Management and Maintenance ............................................................................................................................5
1.6
Protocol ................................................................................................................................................................5
1.7
Compliant and Authenticated Standard ...............................................................................................................5
1.8
Packing List .........................................................................................................................................................5
1.9
Installation ...........................................................................................................................................................6
1.10
Installation instruction .........................................................................................................................................6
2.
Keypad of IP Phone ...............................................................................................................................................................9
2.1
Describe of the buttons and Screen ......................................................................................................................9
2.3 Describe of the LCD Screen Icons .......................................................................................................................11
3.
Basic functions and operations ...........................................................................................................................................12
3.1
Answer the calls .................................................................................................................................................12
3.2
Make Call...........................................................................................................................................................12
3.3
Pre- dial ..............................................................................................................................................................13
3.4
Hang up the phone .............................................................................................................................................13
3.5
Call Transfer ......................................................................................................................................................20
3.6
Voicemail...........................................................................................................................................................20
3.7
Mute calls ...........................................................................................................................................................20
3.8
3-Way Conference Call......................................................................................................................................20
3.9
Call History ........................................................................................................................................................21
3.10
Default Password ...............................................................................................................................................21
3.11
Check the Phone’s IP address ............................................................................................................................22
3.12
Dial Plan ............................................................................................................................................................22
4. Web settings .........................................................................................................................................................................24
4.1
System status......................................................................................................................................................24
4.2
Network .............................................................................................................................................................25
4.2.1
Basic ..................................................................................................................................................................25
4.2.2
Advance .............................................................................................................................................................25
VPN ...................................................................................................................................................................26
26
VLAN ................................................................................................................................................................27
Port Link ............................................................................................................................................................27
Qos .....................................................................................................................................................................27
Syslog ................................................................................................................................................................27
4.3
SIP Setting .........................................................................................................................................................28
RTP Parameters .................................................................................................................................................28
SDP Payload Types ...........................................................................................................................................29
NAT Support Parameters ...................................................................................................................................29
3
4.4
Account ..............................................................................................................................................................30
SIP .....................................................................................................................................................................30
Codec Configuration ..........................................................................................................................................31
Call Feature Setting............................................................................................................................................32
Dial Plan ............................................................................................................................................................32
4.5
Phone Setting .....................................................................................................................................................32
4.5.1
Preference ..........................................................................................................................................................33
Input Gain ..........................................................................................................................................................33
LCD ...................................................................................................................................................................33
Phone Lock ........................................................................................................................................................34
Control Timer Values(Seconds) .........................................................................................................................34
Watch Dog .........................................................................................................................................................34
Date And Time ..................................................................................................................................................34
Manual ........................................................................................................................................................................35
Daylight Saving Time ........................................................................................................................................35
4.5.2
Features ..............................................................................................................................................................35
Call Settings .......................................................................................................................................................35
4.5.3
Voice ..................................................................................................................................................................36
Jitter Buffer .................................................................................................................................................................37
4.5.4
Ring ...................................................................................................................................................................37
4.5.5
Tone ...................................................................................................................................................................37
4.6
Update ................................................................................................................................................................38
4.6.1
Manual Update ...................................................................................................................................................38
4.6.2
Update/Auto Provision.......................................................................................................................................39
4.6.3
Reset & Reboot ..................................................................................................................................................40
4.7
Phone Book ........................................................................................................................................................40
4.7.1
Phonebook .........................................................................................................................................................40
4.7.2
LDAP .................................................................................................................................................................41
4.7.3
Remote Phonebook ............................................................................................................................................42
4.8 Call Log ................................................................................................................................................................42
5.
Wi-Fi .....................................................................................................................................................................................43
1、Configure the wifi on the phone ...........................................................................................................................43
2、Configure the wifi on the WEB ............................................................................................................................43
6.
FAQ & Trouble Shooting ....................................................................................................................................................45
Frequently Asked Questions .......................................................................................................................................45
6.1
How to make a factory reset ..............................................................................................................................45
6.2
Upgrade firmware under safe mode ...................................................................................................................45
6.3
How to make direct IP call .................................................................................................................................45
7. Trouble Shooting ..................................................................................................................................................................46
7.1
The phone can’t register successfully ................................................................................................................46
7.2
The phone can’t obtain IP address .....................................................................................................................46
7.3
Only one part can hear the voice during the call ................................................................................................46
8. Abbreviations .......................................................................................................................................................................47
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1. Overview of C2W
1.1 Interfaces
 Power input: DC 5V, 1000mA  LAN: RJ45 port  PC: RJ45 port  Headset jack 1 : RJ9 port  Handset jack 1 : RJ9 port
1.2 Hardware
LCD: 132×58  CPU: 400MHz Dual Core  LED indicator: 1 Status Light, 2 line indicators
1.3 Software
 Sip 2.0 (RFC3261) and other related SIP RFCs  2 SIP lines  STUN  Jitter Buffer, VAD,CNG  G711A/u, G722, G726-16, G726-24, G726-32, G726-40, G729 , Lin16-16, iLBC  Echo Cancellation  SIP Domain name, Authentication
 DTMF（inband, RFC2833, info）
 Call transfer, Call forward, 3-way conference, Call hold, Call back  DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000 white records and 100 black records, 200 answered calls, 200 missed
calls, 200 dialed calls
5
 Update via HTTP, FTP, TFTP, PNP,HTTPS  Syslog  SNTP  WEB access with different login level  Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
 Soft button: soft button * 3  Redundancy SIP server  BLF
1.4 Network
 LAN/PC: Support bridge mode  Support VLAN（LAN VLAN and PC VLAN）
 Support L2TP VPN  LAN support Primary and Secondary DNS  LAN support DHCP Client  Support QoS
1.5 Management and Maintenance
 Support safe mode and firmware updating under safe mode  Support different level user management  Configuration via web , keyboard  Support multi-language  Auto provision (Firmware and configuration file)  Support system log and call log
1.6 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX  DHCP: Dynamic Host Configuration Protocol  SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol  RTP: Real-time Transport Protocol  RTCP:RTP Control Protocol  DNS: Domain Name Server  TFTP: Trivial File Transfer Protocol  HTTP:Hypertext Transfer Protocol  FTP:File Transfer Protocol
1.7 Compliant and Authenticated Standard
CE: AGC01180140201E2，AGC01180140202E2
 Comply with ROHS in EU  Comply with ROHS in China
 Operation temperature: lower than 60° C  Storage temperature: lower than 60° C  Humidity: 10 to 90% no dew
1.8 Packing List
6
Model
Phone
Handset
Handset
line
Stand
bracket
Ethernet
Cable
C2W 1 1 1 1
1pcs
1.5m
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA;)
1.9 Installation
Connect LAN port to PC with Ethernet cable, or connect C2W to a switch/router which is in the same network as your PC. It uses DHCP mode by default, and you can review its
current IP address by pressing key on idle state. To access the web interface, you can input the IP address in IE browser. E.G. The IP address of your C2W is 192.168.1.100, you can input
192.168.1.100 and press enter key on your browser to access its webpage. There are two login level: User, Admin
Password is set for those two accounts as user and admin with factory settings. You can click admin button on the right corner of the webpage to switch from the user to admin mode.
1.10 Installation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot, please refer the picture as below:
7
B. Press the other side joints into the slot according to the direction of the arrow
C. It is the right picture after fixing the stand bracket below:
8
Connecting the cables according to the picture guide below.
9
2. Keypad of IP Phone
2.1 Describe of the buttons and Screen
Soft Keys
Press to select a function which displayed at the soft key zone of screen Display all optional functions at the last line of LCD screen.
Speaker LED
Indicator
Indicates the phone’s status,
 If the phone is being started ,the LED is on  If the phone is standby, the LED is off  If there is income calling, the LED will blink at 120ms on,
120ms off.
LCD Screen
All information such as date, time, phone number, incoming caller’s ID (if available), line/call status, extension numbers and the soft key features are displayed on it.
Line Key
Shows extension number and status. Click to select the line. Dial pad
Entering numbers or characters.
Navigation keys Allows users to navigate (left, right, up, down). Press
enter “Directory”. Press can enter “History”.
can
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Adjust the volume (speaker/handset/headset/ring). Volume level will be displayed on LCD when pressing volume key.
Enter menu settings.
Pick up and hung up under the speaker mode.
Mute the mic in a conversation by pressing the Mute button;
this prevents the person on the active call from hearing what you or someone else in the room is saying.
To un-mute, press the Mute button again.
Pick up and hung up under headset mode.
Check the Voicemail status.
Redial the last dialed number
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WiFi SIP Phone C2W User Manual
2.3 Describe of the LCD Screen Icons
Icon
Description
The extension is registered
The extension is unregistered
There is a new voice mail
There is an incoming call
The call is held
C2w is in
speaker
mode
C2W is in
handset
mode
C2W is in
headset
mode
The call is muted
WiFi connected, if show×,WiFi connection failed, if show ?, WiFi is
connecting.
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WiFi SIP Phone
C2W User Manual
3. Basic functions and operations
3.1 Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to answer the call
A. Answer by handset Pick up the handset and talk with the caller. If you want to hang up, just put back the handset. When you are talking with the handset and want to switch to speaker mode or headset mode, please press
key or key, then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to hang
up, please press key again. Switch calling or talking into handset mode by lifting the
handset under speaker mode. Press key will switch calling or talking into headset mode.
C. Answer by headset Keep your microphone connected with the RJ9 headset jack, when there is an incoming call, press
key and talk with the caller. If you want to hang up, please press key again.
Pressing key can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.
3.2 Make Call
A. Use the handset Pickup the handset and input a phone number. Press soft key "Send" to dial the number. When you hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the LCD, the phone at the side of being called should be ringing. If the called party answers this calling, the call is established and the calling timer is started immediately.
B. Use the speaker
Press key and input a phone number. Press soft key "Send" to dial the number. When
caller hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the LCD, the phone at the side of being called should be ringing. If the called party answers this calling, the call is established and the calling timer is started immediately.
C. Use the headset
Press Key and input a phone number. Press soft key "Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number your dialed is being displayed on the
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WiFi SIP Phone
C2W User Manual
LCD, the phone at the side of being called should be ringing. If the called party answers this calling, the call is established and the calling timer is started immediately.
D. Dial from phone book
1. Press key to enter the menu and then select “Directory” option. Press "Select" soft key
and then find the contact person by navigation keys. When the certain contact person is
highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the handset, press "Contact" soft key, then select 2”Directory” to find the contact and
press "Dial" soft key.
3. Press soft key “Directory”, then select the contact person and press “Dial” soft key.
E. Dial from call history
1. Press key to enter the menu and choose “Call History” option, then enter sub-directory
“Dialed Calls”, “Received Calls” or ” Missed Calls” to select one of call history entry, and press
"Dial" soft key or pick up handset to call this number.
2. Pickup the handset, press "Contact” soft key, then select “Call History” entry, and press "Dial" soft key to call this number.
3. Press soft key “ History” ,then select one of call history entry, and press "Dial" soft key to call this number.
3.3 Pre- dial
It’s a method to dial a phone number immediacy at standby mode.
A、 Dial-up the phone number at standby mode B、 Press soft key "Dial" to send out the number
Multiple line dial-up
C2W supports 2 SIP lines. That means user can register on2 different sip accounts simultaneity. User is able to choose line1 or line2 by pressing corresponding line key. Line1 is the priority line.
C2W maximum supports 4 concurrent calls. When there is an incoming call to another line, LCD will show the incoming telephone number. User is able to press the corresponding line key on which you’re talking then press “Answer” to receive the incoming call from another line.
3.4 Hang up the phone
1. Handset hang up
Put back the handset at handset mode, the current calling will be hung up.
2. Speaker hang up
Press key at speaker model, the current calling will be hung up.
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