Voom SuperDuper User Manual

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Voom SuperDuper™

User Guide

1-to-8 Hard Drive Duplicating Unit

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SuperDuper™ User Guide

SuperDuper is a registered trademark of Voom Technologies, Inc. All other brand names, product names, and company names in this document are trademarks or registered trademarks of their owners.

Third Edition

9 July 2013

(Based on the SuperDuper 2-01 release)

NOTICE OF PROPRIETARY RIGHTS

The equipment described herein including hardware, firmware, and software is manufactured from designs that are the property of Voom Technologies, Inc.

Reproduction or reverse engineering of any part of this equipment without express written permission of Voom Technologies, Inc. is prohibited.

Printed in U.S.A.

SuperDuper is designed, developed, and manufactured in the USA.

VOOM Technologies, Inc.

110 St. Croix Trail South

Lakeland, Minnesota 55043

Telephone 651-998-1618

Fax 651-436-4030

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Table of Contents

1 Information.........................................................................................1

1.1 Technical Documentation...........................................................................1

1.2 Data Protection............................................................................................ 1

2 Technical Support.............................................................................1

2.1 Support by Telephone.................................................................................1

2.2 Support by E-Mail........................................................................................ 1

2.3 Technical Support Tips...............................................................................1

3 Preface...............................................................................................2

3.1 Product Contents.........................................................................................2

3.2 Requirements............................................................................................... 2

3.3 Introduction..................................................................................................2

3.3.1 Features......................................................................................................................2

3.3.2 Standard Features......................................................................................................3

3.3.3 User Interface.............................................................................................................3

3.3.4 SHA-256 Hash Algorithm...........................................................................................5

3.3.5 Host Protected Area...................................................................................................5

3.3.6 Device Configuration Overlay...................................................................................5

3.4 Definitions.................................................................................................... 6

4 System Configuration.......................................................................7

4.1 Installing Source Drive................................................................................7

4.2 Installing Target Drives............................................................................... 8

5 Command Description......................................................................9

5.1 System Test Command...............................................................................9

5.2 Clone Drive Command................................................................................9

5.3 Verify Drives Command............................................................................10

5.4 Wipe Drives Command..............................................................................10

5.5 Remove HPA Command............................................................................10

5.6 Remove DCO Command...........................................................................10

6 Button Interface...............................................................................11

6.1 Reset Alarm Procedure.............................................................................12

6.1.1 Alarm Buzzer (Warning)..........................................................................................12

6.1.2 Fast Blinking Light (Error).......................................................................................12

6.1.3 Slow Blinking Light (Error)......................................................................................12

6.1.4 Steady Light (Done).................................................................................................12

6.2 System Test Procedure.............................................................................13

6.3 Clone Drive Procedure..............................................................................13

6.4 Verify Drives Procedure............................................................................14

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6.5 Wipe Drives Procedure..............................................................................14

6.6 Remove HPA Procedure............................................................................15

6.7 Remove DCO Procedure...........................................................................16

7 Serial Interface.................................................................................17

7.1 System Test Procedure.............................................................................18

7.2 Clone Drive Procedure..............................................................................18

7.3 Verify Drives Procedure............................................................................19

7.4 Wipe Drives Procedure..............................................................................20

7.5 Remove HPA Procedure............................................................................20

7.6 Remove DCO Procedure...........................................................................21

8 Special Precautions........................................................................22

8.1 Using the Buttons......................................................................................22

8.2 Target Drive Size Limitations.................................................................... 22

9 Troubleshooting..............................................................................23

10 Warranty......................................................................................... 25

10.1 Limited Warranty......................................................................................25

10.1.1 Wearable Parts.......................................................................................................26

10.2 Warranty Return Instructions.................................................................26

11 Specifications................................................................................27

11.1 CE.............................................................................................................. 27

11.2 FCC Exemption........................................................................................ 27

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1 Information

1.1 Technical Documentation

Specifications and information contained in this manual are furnished by Voom Technologies, Inc. for informational use only and are subject to change at any time without notice and should not be construed as a commitment by Voom Technologies, Inc. Voom Technologies, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this manual; including the products, firmware and included accessories.

1.2 Data Protection

The user must be aware that an improper system configuration can lead to data corruption. Please read the System Configuration chapter carefully before attempting to operate this device. Voom Technologies, Inc. is not responsible for any loss of data resulting from the use, disuse or misuse of this product.

2 Technical Support

2.1 Support by Telephone

Technical support is available to registered owners of Voom Technologies, Inc. products by telephone Monday through Friday 8:00am to 4:00pm, Central Time Zone at 651-998-1618.

2.2 Support by E-Mail

Voom Technologies, Inc. technical support is available by e-mail at

[email protected].

2.3 Technical Support Tips

Call from a telephone where you have access to your computer. Please be prepared to provide the following information:

● Name, telephone number, e-mail address

● Serial Number and version of the Voom SuperDuper product

● Make and model of your hard drives

● Symptoms of the problem

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3 Preface

3.1 Product Contents

SuperDuper Hard Drive Duplicating Unit 8 inch SATA cables (9 shipped) 8 inch ATA ribbon cables (9 shipped) Molex to SATA power adapters (2 shipped) Molex to Molex Y power cables (4 shipped) Molex to SATA Y power cables (4 shipped) Molex to Molex 6 inch extension cable Molex to SATA 6 inch extension cable Standard serial interface cable AC power cord User Guide

3.2 Requirements

The SuperDuper Hard Drive Duplicating Unit supports parallel ATA and SATA hard drives.

3.3 Introduction

The SuperDuper Hard Drive Duplicating Unit is designed to simultaneously copy information from an external source drive to each of the 8 destination (target) drives attached. It provides physical connections for both parallel and serial drives. The architecture also provides a separate data bus for each drive, 9 in all. This multiple bus architecture allows the hardware to transfer data directly from the source drive to each of the target drives without the need for any software buffering, resulting in the fastest data transfer possible. The primary operations that are supported include the following:

● Clone Drive – Performs a sector-by-sector copy of the entire source drive to each of the target drives.

● Verify Drives – Performs a sector-by-sector verify of the data stored on each of the target drives.

● Wipe Drives – Writes an all zeros data pattern to each of the target drives.

3.3.1 Features

The SuperDuper product is designed to operate with drives (up to 2TB) that support either 28 or 48 bit addressing and both PIO and UDMA data transfer modes. In addition, it automatically detects the drive type (ATA/SATA) and the drive address (Master/Slave) for both the source and each of the 8 target drives.

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3.3.2 Standard Features

The SuperDuper product supports the following features:

● Automatically discovers the source drive (ATA/SATA).

● Automatically discovers up to a maximum of 8 target drives (ATA/SATA).

● Automatically configures itself for the smallest size target drive.

● Automatically configures itself for the lowest speed target drive.

● Provides both a Button Control Panel and a Serial Port interface.

● Provides the ability to simultaneous transfer data from the source drive to

each of the 8 target drives with no performance degradation.

● Displays the operating status and drive state to a 4 line LCD display.

● Indicates the current operating status using both a status light and buzzer.

● Deactivates a failing target drive without interrupting the other drives.

● Automatically senses the presence of a HPA/DCO on each of the drives.

● Clones the source drive by doing a sector-by-sector copy of the entire

source drive to each of the target drives simultaneously. In addition, it calculates a SHA-256 hash on the contents of the source drive which can later be used to verify the data on each of the target drives.

● Verifies that the data has been transferred correctly by simultaneously calculating a SHA-256 hash on all drives and comparing the resulting hash value of each target drive with the hash value of the source drive.

● Writes an all zeros data pattern to each of the target drives simultaneously.

3.3.3 User Interface

The user interface for the SuperDuper Hard Drive Duplicating Unit supports both a LCD (4 line x 20 character) and a serial port. Input is taken through either a button control panel or a keyboard via a terminal connected to the serial port. The status information is always displayed to both the LCD and the serial terminal when connected The following is displayed on the LCD:

● The SuperDuper software version

● The operating state (e.g., Initializing, Ready, Busy, etc.)

● The number of bytes that have been written

● A list of drives, both Active and Disabled

The SuperDuper is designed to disable a target drive whenever a write error is encountered. Disabling a failing drive does not effect any of the other target drives and the operation will continue. Whenever a target drive is deactivated, the failing drive is added to the failed drive list (e.g., Drives: 1234568 F: 7 indicates that drive 7 has failed) which is displayed on the LCD. In addition, the buzzer will sound each time the light mounted on the unit blinks, to indicate that a drive has failed. If all of the drives are deactivated, the LCD will indicate that all drives have failed and the status light will blink fast .

The following table illustrates the status conditions that will be displayed on the LCD following the execution of each command:

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LCD Status Description

SuperDuper 2-01 Status: Ready Drives: 12345678

Normal completion status.

All drives are still enabled.

SuperDuper 2-01 Status: Ready Drives: 123678 F:45

Abnormal completion status.

Drives 4 and 5 failed the previous operation.

SuperDuper 2-01 Status: Ready Drives: 12345678 <No Source Drive>

Abnormal completion status.

The Source drive has failed.

SuperDuper 2-01 Status: Ready Drives: F:12345678 <No Target Drive>

Abnormal completion status.

All Target drives have failed.

SuperDuper 2-01 Status: Ready Drives: F:12345678 <No Active Drive>

Abnormal completion status.

All Target drives have failed.

The status indicators are designed to communicate the basic operating status to an operator who is located a distance from the unit. It currently provides the following status information:

System Status Light Buzzer Description

Ready Off Off Unit is accepting commands Executing Heartbeat Off Unit is executing last command Drive Failure (Running)

Heartbeat Beep Unit has disable one or more

target drives and is continuing to

execute the last command Drive Failure (Finished)

Flashing (1/sec)

Off Unit has completed the command

with one or more target drive

failures. All Drives Failed (Finished)

Flashing (2/sec)

Off Unit has terminated execution due

to an unrecoverable error. Either

the Source drive failed or all the

Target drives have failed. Finished On Off Unit has completed the command

successfully.

Note: Refer to the Reset Alarm Procedure section for details on how to reset the alarm buzzer whenever it is beeping.

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3.3.4 SHA-256 Hash Algorithm

The SHA-256 is a cryptographic hash function designed by the National Security Agency (NSA). SHA is an abbreviation for Secure Hash Algorithm. Regarding the SuperDuper unit, this hash value can be thought of as a “digital fingerprint” of the data contained on a specific drive. The SHA is used to verify that multiple drives contain identical information.

3.3.5 Host Protected Area

The Host Protected Area (HPA) feature provides a method for hiding data on a disk drive. The SuperDuper Hard Drive Duplicating Unit will recognize the presence of data hidden by a HPA on the source drive and automatically copy both the configuration itself along with the associated data to each of the target drives. It will also recognize the presence of a HPA configuration on each of the target drives and automatically remove it.

Note: Because of the way that the HPA feature works, a power cycle (e.g., Powering off the SuperDuper unit) may be required whenever managing data hidden by a HPA.

3.3.6 Device Configuration Overlay

The Device Configuration Overlay (DCO) feature set provides yet another way to hide data on a disk drive. The SuperDuper Hard Drive Duplicating Unit will recognize the presence of data hidden by a DCO on the source drive and automatically copy both the configuration information itself along with the associated data to each of the target drives. It will also recognize the presence of a DCO configuration on each of the target drives and automatically remove it.

Note: Because of the way that the DCO feature works, an unexpected power interruption (e.g., switching the SuperDuper unit off while executing a data transfer command) will result in the loss of the DCO configuration on the source drive. Therefore, make sure that you always allow the clone to finish or Cancel the clone prior to powering off the SuperDuper unit.

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3.4 Definitions

ATA: Advanced Technology Attachment interface. Parallel ATA Drive: An ATA hard drive whose data interface uses a 40 pin (40

or 80 conductor) ribbon cable.

Serial ATA Drive: An ATA hard drive whose data interface uses a 7 pin cable. Source Drive: The hard drive from which the source data is read from during a

copy operation. Target Drive: One of 8 hard drives that the data is written to during either a copy or wipe operation. Clone: The process of performing a sector-by-sector copy operation from the source drive to each of the target drives.

Wipe: The process of writing zeros to every sector of the target drives. SHA Hash: The value that is generated by calculating a SHA-256 hash on every

sector of a drive. Host Protected Area (HPA): A reserved area for data storage outside the normal operating file system. Device Configuration Overlay (DCO): A virtual device configuration for the hard drive which may change the drive size and/or other properties.

Ctrl: The keyboard control key. HD or HDD: Hard Drive, also called the Hard Disk Drive. GB: Gigabyte: 1000000000 bytes. MB: Megabyte: 1000000 bytes. KB: Kilobyte. 1024 bytes.

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4 System Configuration

This chapter describes how to configure the SuperDuper unit to copy information from a single source drive to 8 target drives.

4.1 Installing Source Drive

The SuperDuper can accommodate either a parallel ATA or serial ATA source drive. A parallel drive will be connected using an ATA ribbon cable, while a serial drive will be connected using a SATA cable. In both cases, the drive must be connected directly to the SuperDuper unit (e.g. Source Drive receptacle). Power for the drive is available from the power strip located in the center of the unit. All parallel drives and some SATA drives can use the Molex power connectors provided; however, SATA power adapters should be used for any SATA drive equipped with the SATA power port. Do not connect 2 power cables to one drive. Please use the following steps to install the source drive:

1. Power off the SuperDuper unit.

2. Attach the source drive to the power strip using either the Molex or SATA extension cables provided.

3. For SATA drives, connect one end of the SATA cable to the SuperDuper unit and the other end to the source drive.

4. For parallel ATA drives, first attach the blue connector of the ATA ribbon cable to the rectangular port on the SuperDuper unit that correlates with the source drive (e.g. Source Drive receptacle). Then, attach the black connector of the ATA ribbon cable to the rectangular port on the source drive itself.

Caution: Due to the design of both the SATA power and data connectors, please ensure that each of the SATA cables are installed properly with no sideways pressure on either end of the cables.

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4.2 Installing Target Drives

One or more target drives, up to a maximum of 8, can be connected to the SuperDuper unit. It can accommodate a combination of both parallel ATA and SATA drives installed in any arrangement. Each of the parallel drives will be connected using an ATA ribbon cable, while each of the serial drives will be connected using a SATA cable. Power for each of the drives is available from the power strip located in the center of the unit. Please follow the steps described below to install the target drives:

1. Power off the SuperDuper unit.

2. Attach each of the target drives to the power strip using either the Molex to Molex or Molex to SATA cables provided.

3. For serial ATA drives, connect one end of the SATA cable to the SuperDuper unit and the other end to the corresponding target drive.

4. For parallel ATA drives, first attach the blue connector of the ATA ribbon cable to the rectangular port on the SuperDuper unit. Then, attach the black connector of the ATA ribbon cable to the rectangular port on the corresponding target drive itself.

Caution: Due to the design of the SATA power and data connectors, please ensure that each of the SATA cables are installed properly with no sideways pressure on either end of the cables.

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5 Command Description

This chapter provides a brief description of each of the commands supported by the SuperDuper unit. Please refer to the Button Interface and Serial Interface chapters of this document for detailed instructions on how to execute each of the commands. Refer to the Troubleshooting chapter for information relating to a failure.

5.1 System Test Command

This command is designed to verify that each of the the drives are connected properly. The test scheduled by this command simply reads a fixed number of sectors from the each of the target drives and discards the data.

Note: This test is non-destructive as no data is written to any of the drives.

5.2 Clone Drive Command

This command is used to duplicate the source drive to each of the target drives installed. Clone performs a sector-by-sector copy from the source drive to each of the target drives, which will result in one or more exact copies of the source drive. However, each of the target drives must have a capacity which is either equal to or greater than the capacity of the source drive itself. If the size of any target drive is less than the size of the source drive, a failure message will be displayed and the clone operation will terminate prematurely.

Optionally, this command can perform a verify operation after the clone operation has finished. The verify operation ensures that all of the data contained on the source drive was copied to each of the target drives successfully.

If a target drive is larger than the source drive, a portion of the target drive may not be usable. In this case, the unused sectors of the larger target drive are automatically wiped after the clone operation has completed.

The processing of either a Host Protected Area (HPA) or a Device Configuration Overlay (DCO) is automatically handled by the SuperDuper Hard Drive Duplicating Unit. If either a HPA or DCO exists on any of the target drives, it will automatically be removed during the processing of the Clone operation. However, if either a HPA or DCO exists on the source drive, the data contained in the protected area of the source drive will be copied to each of the target drives and the same HPA or DCO will be configured on each of the target drives as well.

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5.3 Verify Drives Command

This command is used to verify that the information copied to each of the target drives is identical to that of the source drive. Verify calculates a SHA-256 hash on each of the target drives and verifies that each of the resulting values match the hash value associated with the source drive. In addition, this command also displays the actual SHA-256 value at the end of the verify operation so that it can be referenced for future disk operations.

Note: This command will not verify the data stored in either a Host Protected Area (HPA) or a Device Configuration Overlay (DCO), as unlocking the hidden area of a drive once it has been duplicated could jeopardize the data that is stored in the protected area.

5.4 Wipe Drives Command

This command is used to erase all of the data from each of the target drives installed. It fills each of the sectors with a zero data pattern. If one of the target drives is larger that another, the wipe operation will automatically continue until each of the installed target drives is completely wiped, including the largest one installed.

5.5 Remove HPA Command

Older revisions of the ATA specification limit the configuration or removal of an HPA to once per power cycle of the hard drive. To accommodate all hard drives this command will instruct the user to power off the SuperDuper if it finds and removes an HPA one or more of the target drives. HPAs are also automatically removed prior to performing a Clone operation. If none of the target drives contain a HPA, no power cycling will be required.

5.6 Remove DCO Command

This command is used remove the DCO from each of the target drives. Unlike HPAs, DCOs can be reconfigured multiple times without power cycling a hard drive. The SuperDuper unit will automatically reconfigure or remove DCOs while processing a Clone or Wipe command.

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6 Button Interface

The button control panel and the LCD are designed to be the normal user interface. The LCD is used to display each of the menu items, the current operating state, the progress of the current command, and to acknowledge the command status information. The button panel consists of the following three buttons:

Button Function Description

Yellow Menu This button is designed to step through each of the

menu or parameter items. It always steps in a forward direction.

Green Enter This button is designed to either select a menu or

parameter item, or acknowledge status information.

Red Cancel This button is designed to either abort the entering of

a new command or the execution of the previous command.

The button command menu is organized into a series of levels and parameter values. When displayed, the command information is displayed on the top line of the LCD and the parameter information on the next line. The level information is separated from the command information using a colon (e.g., [1:System Test] refers to level 1, and a command of “System Test”). Each of the parameters associated with a particular command (e.g., Wipe Enabled, Wipe Disabled) are displayed under the command once it has been selected. The prompting hierarchy used to organize the set of supported commands follows:

Level Prompt Description

1 System Test Perform a system test. 2 Clone Drive Perform a clone drive operation.

SHA Disabled Disables the verification of each target drive

after the clone operation has finished (default).

SHA Re-Verify Enables the verification of each target drive after

the clone operation has finished.

Wipe Enabled Enables wiping the unused area of a target drive

(default).

Wipe Disabled Disables wiping the unused area of a target

drive. 3 Verify Drives Verify all drives contain the same data. 4 Wipe Drives Perform a wipe drive operation. 5 Remove HPA Remove HPA from target drives. 6 Remove DCO Remove DCO from target drives.

Whenever commands are entered from the button control panel, all status information must be acknowledged by the operator. A special arrow character

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[←] displayed in the lower right hand corner of the LCD indicates that the unit is waiting for acknowledgment of the data currently displayed on the LCD. Press the <enter> button each time the arrow character is displayed in order to continue executing the current command.

Note: When operating from the button control panel, the user may terminate an executing command by pressing the <cancel> button.

6.1 Reset Alarm Procedure

This section describes the sequence associated with clearing both the status light and the alarm buzzer, once the operator has analyzed either a warning or an error condition.

6.1.1 Alarm Buzzer (Warning)

A beeping sound heard while a data transfer operation is in process indicates that one of the drives has failed, but that there is at least one active drive remaining. To acknowledge this warning condition, momentarily press the <cancel> button to reset alarm buzzer.

6.1.2 Fast Blinking Light (Error)

A fast blinking light indicates that all of the drives have failed and that all data transfer operations have been suspended. Whenever this condition occurs, power off the unit and ensure that each of the cables is securely attached to the target drives. Once all of the cables are securely attached, power on the unit and monitor the status of the Power On Self Test (POST).

Note: If any of the drives fail POST, please remove the failing drives before issuing the next data transfer command.

6.1.3 Slow Blinking Light (Error)

A slow blinking light after the data transfer has completed indicates that one or more target drives have failed; however, at least one target drive contains a successful duplicate. Press the <enter> button to acknowledge this condition and reset the light status.

6.1.4 Steady Light (Done)

A steady light indicates that the previous command has completed successfully. Momentarily press the <enter> button to acknowledge this condition and reset the light status.

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6.2 System Test Procedure

The following table describes the sequence associated with performing a system test of the current configuration using the button panel interface.

LCD interface Comments

SuperDuper 2-01 Status: Ready Drives: 12345678

From the main window, press <menu> to display the initial menu item.

Note: All drives have been activated.

1:System Test

Press <enter> to execute the system test command.

Test System Drives OK (enter/cancel)?

Press <enter> to acknowledge that you want to proceed.

Testing Source ▓▓▓▓

Interim status of the system test of the source drive.

Testing Target 1 ▓▓▓▓

Interim status of the system test of the first target drive.

. . . Testing Target 8 ▓▓▓▓▓▓▓▓

Interim status of the system test of the last target drive.

Operation Complete

The status displayed after it completes the command.

6.3 Clone Drive Procedure

The following table describes the normal sequence associated with performing a clone operation of the source drive using the button panel interface.

LCD interface Comments

SuperDuper 2-01 Status: Ready Drives: 12345678

From the main window, press <menu> to display the initial menu item.

1:System Test

Press < menu > again to advance to the next menu item.

2:Clone Drive

Press <enter> to execute the clone drive command.

3:Clone Drive SHA Disabled Wipe Enabled

Press <enter> to execute the clone drive command with the SHA verify option disabled and the wipe option enabled.

Clone Source Drive OK (enter/cancel)?

Press <enter> to acknowledge that you want to proceed.

Cloning 3.7GB/min 00:05:15 12GB/80GB

Interim status of the cloning operation.

Wiping 3.8GB/min 00:07:06 27GB/40GB

Interim status of the wiping to the end of the target(s).

Operation Complete

The status displayed after it completes the command.

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6.4 Verify Drives Procedure

The following table describes the sequence associated with performing a verify operation of each target drive using the button panel interface.

LCD interface Comments

SuperDuper 2-01 Status: Ready Drives: 12345678

From the main window, press <menu> to display the initial menu item.

1:System Test

Press < menu > again to advance to the next menu item.

2:Clone Drive

Press < menu > again to advance to the next menu item.

3:Verify Drives

Press <enter> to execute the verify drives command.

Verify SHA Data OK (enter/cancel)?

Press <enter> to acknowledge that you want to proceed.

Verifying 3.8GB/min 00:16:03 61GB/80GB

Interim status of the verify operation.

Operation Complete

The status displayed after it completes the command.

6.5 Wipe Drives Procedure

The following table describes the sequence associated with performing a wipe operation on each of the target drives using the button panel interface.

LCD interface Comments

SuperDuper 2-01 Status: Ready Drives: 12345678

From the main window, press <menu> to display the initial menu item.

1:System Test

Press < menu > again to advance to the next menu item.

2:Clone Drive

Press < menu > again to advance to the next menu item.

3:Verify Drives

Press < menu > again to advance to the next menu item.

4:Wipe Drives

Press <enter> to execute the wipe drives command.

Wipe Target Drives OK (enter/cancel)?

Press <enter> to acknowledge that you want to proceed.

Wiping 3.9GB/min 00:11:01 43GB/80GB

Interim status of the wiping operation.

Operation Complete

The status displayed after it completes the command.

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6.6 Remove HPA Procedure

The following table describes the sequence associated with removing a HPA from each of the target drives using the button panel interface.

LCD interface Comments

SuperDuper 2-01 Status: Ready Drives: 12345678

From the main window, press <menu> to display the initial menu item.

1:System Test

Press < menu > again to advance to the next menu item.

2:Clone Drive

Press < menu > again to advance to the next menu item.

3:Verify Drives

Press < menu > again to advance to the next menu item.

4:Wipe Drives

Press < menu > again to advance to the next menu item.

5:Remove HPA

Press <enter> to execute the remove HPA command.

Remove Target HPA OK (enter/cancel)?

Press <enter> to acknowledge that you want to proceed.

Removing Target 1 HPA

Interim status of the remove HPA operation.

. . . Removing Target 8 HPA

Interim status of the remove HPA operation.

Operation Complete

The status displayed after it completes the command.

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6.7 Remove DCO Procedure

The following table describes the sequence associated with removing a DCO from each of the target drives using the button panel interface.

LCD interface Comments

SuperDuper 2-01 Status: Ready Drives: 12345678

From the main window, press <menu> to display the initial menu item.

1:System Test

Press < menu > again to advance to the next menu item.

2:Clone Drive

Press < menu > again to advance to the next menu item.

3:Verify Drives

Press < menu > again to advance to the next menu item.

4:Wipe Drives

Press < menu > again to advance to the next menu item.

5:Remove HPA

Press < menu > again to advance to the next menu item.

6:Remove DCO

Press <enter> to execute the remove DCO command.

Remove Target DCO OK (enter/cancel)?

Press <enter> to acknowledge that you want to proceed.

Removing Target 1 DCO

Interim status of the remove DCO operation.

. . . Removing Target 8 DCO

Interim status of the remove DCO operation.

Operation Complete

The status displayed after it completes the command.

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7 Serial Interface

With the SuperDuper unit turned off, connect the supplied serial cable between the SuperDuper and a computer. Using a terminal program capable of serial communications, such as HyperTerminal or Tera Term , configure the serial port (usually COM1) as described in the table below:

Parameter Value

Baud Rate 115200 Data Bits 8 Parity none Stop Bits 1 Flow Control none

Serial Port Settings

Once the serial cable is connected and the terminal program configured, the Shadow 3 unit may be turned on. For more detail on setting up a terminal program please see the Other Documents on our website downloads page,

www.voomtech.com/content/downloads.

The serial interface provides the user access to additional commands, command parameters, detailed status information, and detailed failure messages.

The serial interface command menu can be displayed anytime by entering help or '?.' Any command options are preceded by a '-' and all optional parameters are enclosed in brackets. The help command is shown below:

=> help User Commands: Test System configuration test Clone [-vn] [blks] Clone Source drive to Target drives Verify [blks] Verify all drives using SHA-256 hash Wipe [blks] Wipe each of the Target drives HPA Remove HPA from Target drives DCO Remove DCO from Target drives

All examples provided in this chapter are of typical operation.

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7.1 System Test Procedure

When using the serial interface, the command syntax for testing the system configuration is given below:

Test

=> Test Test System Drives OK (y/n)? y

Reading 32 sectors from Source drive Reading 32 sectors from Target drive 1 Reading 32 sectors from Target drive 2 Reading 32 sectors from Target drive 3 Reading 32 sectors from Target drive 4 Reading 32 sectors from Target drive 5 Reading 32 sectors from Target drive 6 Reading 32 sectors from Target drive 7 Reading 32 sectors from Target drive 8

Operation Complete

7.2 Clone Drive Procedure

When using the serial interface, the command syntax for testing the system configuration is given below:

Clone [-vn] [blks]

-n (n)o-wipe, disable the auto-wipe

-v (v)erify, re-verify destination blks only clone blks sectors to destination

=> Clone Clone Source Drive OK (y/n)? y

Copying 78165360 sectors from Source drive to Target drives

00:00:10, 999936 sectors, 58.2MB/sec (3.0GB/min average) 00:00:20, 2161152 sectors, 58.2MB/sec (3.2GB/min average) 00:00:30, 3322368 sectors, 58.2MB/sec (3.3GB/min average) . . . 00:14:33, 78165360 sectors, 43.6MB/sec (2.7GB/min average) Clone Complete (00:14:33, 40.0GB) Wiping 78136128 sectors from Target drive 00:00:10, 1128960 sectors, 56.8MB/sec (3.3GB/min average) 00:00:20, 2290176 sectors, 56.8MB/sec (3.3GB/min average) 00:00:31, 3451392 sectors, 56.8MB/sec (3.3GB/min average)

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. . . 00:14:08, 77607936 sectors, 32.7MB/sec (2.8GB/min average) Target drive 1 is DONE [0x0000], [0x0001] 00:14:15, 78136128 sectors, 38.8MB/sec (2.8GB/min average) Wipe Complete (00:14:15, 40.0GB) Operation Complete (00:28:49, 80.0GB)

7.3 Verify Drives Procedure

When using the serial interface, the command syntax for verifying each of the target drives is given below:

Verify [blks] blks only verify blks sectors

=> Verify Verifying SHA Data OK (y/n)? y

Verifying 156301488 sectors on All drives 00:00:09, 838656 sectors, 32.1MB/sec (2.6GB/min average) 00:00:20, 1935360 sectors, 57.7MB/sec (2.9GB/min average) 00:00:30, 3096576 sectors, 57.8MB/sec (3.1GB/min average) . . .

00:30:32, 156301488 sectors, 57.7MB/sec (2.9GB/min average)

Source SHA: SHA_A:49bc20df15e412a64472421e13fe86ff SHA_B:1c5165e18b2afccf160d4dc19fe68a14 Drive 1 SHA: SHA_A:49bc20df15e412a64472421e13fe86ff SHA_B:1c5165e18b2afccf160d4dc19fe68a14 . . . Drive 8 SHA: SHA_A:49bc20df15e412a64472421e13fe86ff SHA_B:1c5165e18b2afccf160d4dc19fe68a14 Verify Passed

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7.4 Wipe Drives Procedure

When using the serial interface, the command syntax for wiping each of the target drives is given below:

Wipe [blks] blks only wipe blks sectors

=> Wipe Wipe Target Drives OK (y/n)? y

Wiping 156301488 sectors on Target drives 00:00:10, 1161216 sectors, 67.7MB/sec (3.4GB/min average) 00:00:20, 2515968 sectors, 67.8MB/sec (3.7GB/min average) 00:00:30, 3870720 sectors, 67.8MB/sec (3.8GB/min average) . . .

00:24:41, 155860992 sectors, 32.8MB/sec (3.2GB/min average)

Adjusted sector transfer count on drive 3 to 0x000052b0 Wipe operation on drive 3 is complete! Target drive 3 is DONE [0x0000], [0x0004] 00:24:47, 156301488 sectors, 44.9MB/sec (3.2GB/min average) Operation Complete (00:24:47, 80.0GB)

7.5 Remove HPA Procedure

When using the serial interface, the command syntax for removing a HPA from each of the target drives is given below:

HPA

=> HPA Remove Target HPA OK (y/n)? y

Removing HPA from Target drive 1 Removing HPA from Target drive 2 Removing HPA from Target drive 3 Removing HPA from Target drive 4 Removing HPA from Target drive 5 Removing HPA from Target drive 6 Removing HPA from Target drive 7 Removing HPA from Target drive 8

Operation Complete

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7.6 Remove DCO Procedure

When using the serial interface, the command syntax for removing a DCO from each of the target drives is given below:

DCO

=> DCO Remove Target DCO OK (y/n)? y

Removing DCO from Target drive 1 Removing DCO from Target drive 2 Removing DCO from Target drive 3 Removing DCO from Target drive 4 Removing DCO from Target drive 5 Removing DCO from Target drive 6 Removing DCO from Target drive 7 Removing DCO from Target drive 8

Operation Complete

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8 Special Precautions

This chapter describes some scenarios that require special attention in order to prevent unexpected results when operating the duplicating unit. Each of these situations is described in detail below:

8.1 Using the Buttons

The system automatically de-bounces each of the switch operations. In addition, to avoid unexpected results caused by “double-clicking” any of the buttons, all previous button status is cleared after each prompting message is displayed to the LCD. Therefore, each prompting message will be displayed for a minimum of

0.5 seconds before the unit will respond to any operator input from the buttons.

In addition, the buttons will be disabled whenever the duplicating unit is processing an error condition. Whenever this occurs, a message will be displayed to the LCD indicating that it is both processing an error condition and that the buttons are disabled. Once the error condition has been processed, the buttons will automatically be enabled once again.

8.2 Target Drive Size Limitations

While the system can accommodate writing to an assortment of different size target drives, you must be aware of the following limitation:

● When executing a Clone command, if one target drive is larger than another target drive, a portion of the larger target drive will not be accessible.

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9 Troubleshooting

This chapter describes possible operation failures that may occur during the execution of the commands previously described. Since the same information is displayed to both the LCD and the serial interface the LCD format is shown in the following table.

LCD information Error Explanation

Source/Target Drive

- no drive found

 No power to the drive.  No ATA cable to a drive.  Unable to identify a drive.

Hint: Make sure that each of the drives is securely connected to the SuperDuper unit.

Source/Target Drive

-read error

 A read error was detected while reading

data from a drive.

Hint: Replace the drive.

Source/Target Drive

-write error

 A write error was detected while copying

data to a drive.

Hint: Replace the drive.

Source/Target Drive

-not enough capacity

 The source drive is larger than the smallest

target drive.

Hint: Install a larger target drive.

Operation Failed

-Source read error

 Unable to recover from a read error on the

Source drive.

Hint: First check cables, then replace drive.

Operation Failed

-Target read error

 Unable to recover from a read error on one

of the Target drives, but could not determine which Target drive was at fault.

Hint: Manually remove one drive at a time until the problem is resolved.

Operation Failed

-Target write error

 Unable to recover from a write error on one

of the Target drives, but could not determine which Target drive was at fault.

Hint: Manually remove one drive at a time until the problem is resolved.

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LCD information Error Explanation

Operation Failed

-Drive read error

 Unable to recover from a read error, but

could not determine if it was the Source drive or one of the Target drives.

Hint: Manually remove one Target drive at a time until the problem is resolved. If the problem persists, replace the Source drive.

Operation Failed

-Drive write error

 Unable to recover from a write error, but

could not determine if it was the Source drive or one of the Target drives.

Hint: Manually remove one Target drive at a time until the problem is resolved. If the problem persists, replace the Source drive.

Operation Failed

-Drive access error

 Unable to recover from an error, but could

not determine either the type of access or which drive that was at fault.

Hint: Manually remove one Target drive at a time until the problem is resolved. If the problem persists, replace the Source drive.

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10 Warranty

10.1 Limited Warranty

Voom Technologies, Inc. (VoomTech) warrants the SuperDuper hardware against defects in material and workmanship under normal use and service for one (1) year from the original date of purchase. Voom, at its option, shall repair or replace the defective unit covered by this warranty.

VoomTech does not warrant this product to be free of interruption or errors.

This warranty covers only defects that arise from normal usage of the product, as it is intended by Voom and indicated in this User Guide and does not cover other issues, including those arising from:

● Improper maintenance or handling,

● Use of parts or supplies not included with the product or approved for

usage by VoomTech,

● Operations that deviate from those intended or indicated in this User Guide,

● Misuse or abuse of the product, modification of the product that is unauthorized by Voom, subjecting the product to abnormal working conditions (including, but not limited to, water or lightning damage) or tampering with the product.

Upon notification of defect in materials or workmanship and return of the product in accordance with the Warranty Return Instructions (below) and in concurrence with the warranty conditions as indicated above, VoomTech shall either repair or replace the product at its discretion. VoomTech reserves the right to replace the product with a new or like-new product that has functionality equal to or exceeding that of the originally purchased product.

Voom will be obligated to repair or replace the product only after the product has been returned according to the instructions below and has been received by VoomTech.

This warranty is valid only if the product is used in conjunction with devices indicated in this User Guide.

Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular use or purpose, and Voom Technologies, Inc., shall in no event be liable to purchaser for indirect or consequential damages of any kind or character.

Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on how long an implied warranty lasts, so the above

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limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

10.1.1 Wearable Parts

The DC power and data cables are subject to wear and should be replaced on a regular basis. To save wear on the connectors located on the SuperDuper main unit it is recommended that the cables be left plugged into the SuperDuper until the cables require replacement. The DC power cables and data cables are considered “wearable” parts and as such are not covered under the warranty except for initial manufacturer defects.

10.2 Warranty Return Instructions

For timely warranty repair and return of the Product please follow the procedure outlined below.

1. Contact a VoomTech representative (651-998-1618) to obtain a Return Material Authorization (RMA) number.

2. Please be prepared to provide the VoomTech representative with the product serial number, the invoice number and the date of purchase in order to facilitate this process.

3. Once you receive a RMA number, please pack the Product in its original packaging or any other secure box so that no damage may occur.

4. Deliver the Product shipping prepaid to:

Voom Technologies, Inc. 110 Saint Croix Trail South Lakeland MN 55043 Attention: RMA _______

5. Shipping with proper insurance and a tracking number is highly advised.

6. Please be sure to include in the return package complete contact information including return shipping information. Please also include a brief description of the problem and a copy of the RMA number.

7. If you do not obtain an RMA, your return will not be able to be processed immediately and may be returned unprocessed.

NOTE: Voom Technologies, Inc. is not responsible for items lost or damaged in transit.

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11 Specifications

This chapter describes the specifications for the Model No. VMSD-P1 Hard Drive Duplicating Unit. Specifications subject to change without notice.

AC Electrical Requirements

Voltage 100-240V auto ranging Frequency 50-60 Hz Input Current 12A @ 115V / 6A @ 230V Output Watts 500 W

Operating Environment

Temperature 50 to 95 Degrees F Relative Humidity 20% to 80% (non condensing) Altitude 0 to 8000 Feet

Physical Characteristics

Height (chassis) 6 inches (152.4 mm) Height (light tower) 17.375 inches (441.325 mm) Width 17 inches (431.8 mm) Depth 21 inches (533.4 mm) Weight 22 pounds (10 kg)

11.1 CE

Users need to notify any information technology equipment users within a 60 meter radius that SuperDuper may interfere with other electronic equipment. Although the manufacturer has not observed electromagnetic interference from the SuperDuper with other electronic equipment in its development lab or offices, this is not an indication that the user will not experience electromagnetic interference from the SuperDuper with other electronic equipment within the 60 meter radius.

11.2 FCC Exemption

This device is exempt from FCC regulations under Part 15, Section 103 c.