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Quick Start Guide
Vonage
®
VWR Device
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1. If you purchased your Vonage®Device from a retail store,
you must first activate your Vonage phone service.
(You will need to provide the MAC ID on the bottom
of the Vonage Device.)
In the U.S., visit www.vonage.com/activate.
In Canada, visit www.vonage.ca/activate.
2. If you received your Vonage Device in the mail
from Vonage, your Vonage phone service has
already been activated.
3. You also need a high-speed Internet connection,
such as DSL or cable, to use Vonage.
Helpful terms:
ISP (Internet Service Provider) – The company that
supplies your high-speed Internet connection.
Modem – A piece of network equipment that your lnternet
Service Provider (ISP) sent you to gain high-speed
lnternet access – typically either DSL through your
phone line, or cable service.
Router – A router lets you connect more than one piece of
equipment (like computers) to your DSL or cable modem
to share one Internet connection. Some ISPs supply
combination modem/routers. (HINT: If you have more
than one computer connected to the Internet, then you
have a router.)
Port – This is an opening on a device where you connect a
cable. An Ethernet port looks like a wide phone jack.
Before you begin
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Welcome
1
to the Quick Start Guide for Vonage.
Get ready to start saving money on your phone bill with
Vonage – just follow these easy step-by-step instructions to
set up your new Vonage device. Within minutes, you’ll be
making phone calls with high-quality, low-cost Vonage
phone service!
If you have questions along the way, please go to the
Troubleshooting Tips on page 9 or visit:
www.vonage.com/help (U.S.)
www.vonage.ca/help (Canada)
3 Easy Steps!
Step 1: Identify the items you’ll need
Step 2: Set up your new Vonage Device
Step 3: Connect your phone
For your convenience, the complete User Guide for this
Vonage Device can be found online at www.vonage.com/vwr
or in Canada www.vonage.ca/vwr
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NOTE: Ensure you are using the power supply provided with the Vonage
Device. Using the wrong power supply could result in damage to your
equipment.
*Not required for installation.
Identify the items you’ll need
from your Vonage®Startup Kit.
Locate your:
• High-speed/broadband modem
• Telephone
• Ethernet cable that goes from your modem to your
computer or router
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Step 1:
Yellow CableBlue Cable
Black Power Cord
Telephone
Cable
Base Support*
AntennaVonage VWR Device
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Step 2:
Set up your Vonage®Device
1. Unplug your existing modem’s power cord.
Leave your modem connected to your cable or DSL
phone line that supplies your Internet connection.
2. Attach the antenna to your Vonage Device.
3. Unplug the Ethernet cable that connects your modem to
your computer
or router. Unplug the cable from both
your modem
and your computer (or router).
Note: In some instances the modem may be connected to the computer
via a USB cord and USB ports. If so, disconnect the cord at both ends
(modem and computer).
4. Wait 60 seconds for your modem to clear its
memory completely.
Existing Modem
Ethernet
Port
USB
Port
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5. Connect one end of the blue cable to the Ethernet port
on your modem. Connect the other end to the
blue port
labeled “Internet” on the back of the Vonage Device.
6. Connect one end of the yellow cable to the yellow port
labeled “Ethernet 1” on the back of the Vonage Device.
Connect the other end to the Ethernet port on your
computer
or router that you unplugged earlier.
NOTE: If you unplugged a USB cord, do not attempt to plug the Ethernet
cord into the USB por
t. If your computer does not have an Ether
net
port, you can purchase a USB-to-Ethernet adapter or Ethernet card at
your local electronics store.
4
Vonage Device
Ethernet
Port
USB
Port
Vonage Device
Vonage Device
Ethernet
Port
USB
Port
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7. Now plug your modem’s power cord back into an
electrical power outlet.
NOTE: You should allow enough time for your modem to complete its
start-up process. If you’re unsure about how long this takes, consult
the manual that came with your modem. Typical modem start-up takes
60 seconds.
8. Next, using the power cord that came with your Vonage
kit, plug the smaller end of the power cord into the
circular power port on the back of the Vonage Device.
Then, plug the larger end of the power cord into an
electrical power outlet.
NOTE: Before continuing, the “Power” and “Internet” lights on the front
of the Vonage Device should both turn on. Wait until the “Power” light
stops blinking and both “Power” and “Phone 1” lights are solid. The
“Phone 2” light will be solid if you have a second Vonage line.
Otherwise, it will not light. The “Internet” light will flicker whenever
there is communication activity.
9. On your computer, open a web browser and check your
Internet connection by visiting any website.
NOTE: After turning on your computer, the Ethernet light on the Vonage
Device will also flicker whenever there is communication activity.
• If your Internet connection works,
go to Step 3: Connecting your phone, on page 7.
5
Vonage Device
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1. Unplug the modem for at least 60 seconds. If left off for
less than 60 seconds, it might still “remember” old
information that could prevent it from working properly.
2. If your Internet connection still does not work, you may
need to register your Vonage Device with your cable
provider. You will need the WAN MAC ID on the bottom
of the Vonage Device.
1. Make sure you are using a computer that's connected to
a yellow port on your Vonage Device. On your computer,
open a web browser. In the address field, type
http://192.168.15.1 (the default IP address of the VWR
Home Page) and press
Enter. A login window appears.
2. In both the Username and Password fields, type user
and click Login. The Home Page is displayed.
3. In the Home tab, make sure WAN is selected on the
left-hand side.
4. Under Internet Settings, select PPPoE IP Address.
5. In the Username and Password fields, type the
username and password you normally use to login to
your DSL service.
6. In the Keep Alive field, type 0 to ensure that your
DSL link is always active.
7. Click Connect to start your Internet connection.
Click
Apply. Click Save and Restart button on the left
and click
Reboot.
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If your Internet connection doesn’t work and
you have a Cable modem:
If your Internet connection doesn't work and
you have a DSL modem:
Note: If you had an existing router connected to your DSL
modem, but it is now connected to your Vonage device, the
router will have to be set up as a DHCP client instead of PPPoE.
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Connecting your phone
1. Plug the Vonage telephone cord into your phone or
unplug your existing phone cord from the wall and plug it
into the phone port directly on the Vonage Device.
NOTE: If not done so already, disconnect phone cord from wall.
2. Plug the other end into the Green Phone 1 Port on the
back of the Vonage Device.
NOTE: Make sure the phone light is solid.
This is what your setup should look like:
3. Pick up your handset. If you hear a dial tone, congratula-
tions!
You’ve set up your Vonage service correctly, and can
now start making calls. To configure your voicemail and
other included services features, simply login to your web
account at www.vonage.com. In Canada visit www.vonage.ca.
NOTE: When you pick up your phone to check for a dial tone, the phone light
will blink.
If you do not hear a dial tone,
proceed to Troubleshooting Tips on page 10.
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Step 3:
Vonage Device
Vonage Device
Vonage Device
Computer
or Router
Existing
Modem
Phone
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The default name of your wireless network is ‘DlinkVWR.’
To change the default settings and enable security
encryption (highly recommended) see the VWR User Guide
located online at www.vonage.com/vwr or in Canada
www.vonage.ca/vwr.
Note: The Vonage Device is a wireless B/G Router, with wireless turned
on by default. This means that if you have a computer that’s wireless B
or G, you can take advantage of your new Wi-Fi network immediately
and connect your computer wire-free. When your Wi-Fi computer is in
range, it will connect automatically to your new ‘DlinkVWR’ Wi-Fi
network. Because your Vonage device is wireless, it is not required that
you have a computer physically connected to your Vonage Device for it
to work.
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Wireless Networking
Your Vonage®Device is also a wireless router.
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Power – When the power light stops blinking and is a solid
green, this indicates that your Vonage Device has started
up properly. Note that both the power light and the phone
light must be solid in order to make a phone call.
Internet – A solid light indicates connectivity to your router
or network. Whenever there is activity, this light will blink.
Ethernet – A solid light indicates connectivity to your
computer(s). Whenever there is activity, this light
will blink.
Phone 1 – A solid light indicates that phone line 1 is ready
for Vonage Internet telephone or FAX calls.
Phone 2 – A solid light indicates that optional phone line 2
is ready for Vonage Internet telephone or FAX calls.
Wireless – A solid light indicates that a wireless high-speed
Internet signal is available.
HINT: When the Vonage Device is downloading/upgrading firmware from
Vonage, the lights will blink rapidly in unison.
How to read the lights on your Vonage®Device:
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10
You can solve many installation issues by resetting all of your
equipment:
1. First, power down in this order:
a. Computer
b. Router, if you have one
c. Vonage Device
d. Modem
NOTE: Leave the modem unplugged for at least 60 seconds.
(The 60 seconds is to ensure the modem doesn’t “remember” old information).
Confirm that all cables are snapped firmly into place.
2. Turn the devices on one at a time in this order:
a. Modem – Wait for the lights to come back on before
continuing. This may take several minutes. Most modems
have a light that should be lit solid when start-up is
complete. If necessary, refer to the information that came
with your modem.
b. Vonage Device – Wait for the power and phone(s) lights
to be a solid green. (The Internet light will blink whenever
there is activity.)
c. Router, if you have one – Wait for the lights to come
back on (consult router manual for sequence) before
continuing. Wait at least 30 seconds after the lights have
stopped blinking.
d. Computer
Troubleshooting Tips
If your Internet connection doesn’t work:
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At this point, you should have both a dial tone and Internet
connectivity.
3. Try opening your web browser to view a web page.
If you cannot view a web page, check to see whether
your cable or DSL provider is having connection
problems in your area.
1. Be sure your phone is plugged in to the Green Phone
Port 1
on the rear panel of the Vonage Device, and that
it is disconnected from the wall jack that a traditional
phone uses.
2. Reset all of your equipment as described on page 10.
After you reset all your equipment, pick up your
telephone handset to listen again for a dial tone.
1. Hang up your phone.
2. Confirm that the phone cord is firmly plugged into the
Green Phone Port 1, and listen again for a dial tone.
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If your Internet connection works, but you don't
hear a dial tone or a voice recording:
If you hear a voice recording instructing you to
connect your phone to the Green Phone 1 Port:
If you’re still having trouble, please
call 1-VONAGE HELP (1-866-243-4357).
In Canada, call 1-877-272-0528.
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Visit the Vonage website and enter your
username and password into the customer
login area. Your Vonage Dashboard gives
you everything you need at your fingertips.
• Account – Visit the Account section to
make changes to your personal and credit
card information.
• Features – You can make changes
to a wide range of services in the
Features section.
• Voicemail – Check and manage your
Voicemail account.
• Billing – Get real-time information on
your monthly billing statement.
Your Vonage
®
Web Account
To go to your web account:
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Enjoy your Vonage Digital Phone Service!
If you have any questions please visit:
www.vonage.com/help (U.S.) or www.vonage.ca/help (Canada)
If you’re still having trouble, please call:
1-Vonage Help
(866-243-4357) U.S.
or 1-877-272-0528 Canada
Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
High-speed Internet or broadband r
equir
ed. Alar
ms and other systems may not be compatible. © 2008 V
onage.
911 Dialing:
Activate 911 Dialing to be sure that
emergency personnel can respond
quickly to your call for help!
You can easily update your street
address at any time through your
Vonage Web Account.
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Enjoy!
SYSTEM REQUIREMENTS
• High-speed broadband Internet connection, such as Cable or DSL
• A valid Vonage account
• If you purchased your Vonage Device at a retail location, make
sure to first activate your device at www.vonage.com/activate.
In Canada, visit www.vonage.ca/activate.
Please wait 30 minutes before checking for a dial tone.
WK080303
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