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User Manual
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Welcome
Unleash Your Phone
For assistance with installation or troubleshooting common problems, please refer to this User
Manual or Quick Installation Guide.
Please visit www.vonage.ca to obtain the most up-to-date User Manual and a description of the
latest VTA features.
Activation
If you purchased your Vonage Telephone Adapter from a retail location, you must first activate your
Vonage phone service by visiting www.vonage.ca.
After activation, wait 30 minutes before checking for a dial tone.
You will need your MAC ID, which is located on your Vonage Telephone Adapter. The MAC ID is
a combination of twelve letters and numbers. Be sure to enter all of the characters. After you
have chosen a plan and activated, please follow the step-by-step installation guide to set up your
equipment.
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Table of Contents
Table of Contents
Chapter 1 - Product Overview ..................................................................................... 1
Package Contents ...............................................................................................................2
System Requirements .........................................................................................................2
Front Panel .........................................................................................................................3
Rear Panel ..........................................................................................................................3
Chapter 2 - Installation ................................................................................................. 4
Network Overview ...............................................................................................................5
Install the Hardware ............................................................................................................
Chapter 3 - Configuration ............................................................................................ 8
Find IP Address ..................................................................................................................
Login ................................................................................................................................10
Internet .............................................................................................................................
Dynamic IP Address ....................................................................................................
Static IP Address .........................................................................................................
Password ..........................................................................................................................12
Status ...............................................................................................................................13
Save&Reboot ....................................................................................................................14
Logout ..............................................................................................................................14
Appendix A - Troubleshooting ................................................................................... 15
Appendix B - Technical Specifications ..................................................................... 18
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Chapter 1 - Product Overview
Chapter 1 - Product Overview
Product Overview
1
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Chapter 1 - Product Overview
Vonage VTA Telephone
Package Contents
Adapter
RJ-11 Phone Cable
CD-ROM with
Stand
Blue Ethernet Cable
User Guide
System Requirements
An available Broadband connection
Router
A valid Vonage account*
* If you purchased your Vonage Telephone Adapter from a retail location,
you must first activate your Vonage phone service by visiting www.vonage.
ca. After activation, wait 30 minutes before checking for a dial tone.
Power Adapter
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Chapter 1 - Product Overview
Power Internet Phone 1 Phone 2
When the power light stops
blinking and is a solid
green, this indicates that
your adapter has started up
properly. Note that both the
power light and the phone
light must be solid in order
to make a phone call.
Front Panel
Solid light indicates
connectivity to your
router or network
- whenever there is data
activity this light will
blink.
Solid light indicates
that phone line 1 is
ready for Vonage
Internet telephone or
FAX calls.
Solid light indicates
that optional phone
line 2 is ready for
Vonage Internet
telephone or FAX
calls.
Rear Panel
Phone (1 & 2) Internet Reset Power
Plug your phone into port
#1 and if you’ve signed
up for a second Vonage
phone line, an optional
phone or FAX machine
into phone port #2.
Connect to your network
using the blue Ethernet
cable.
Press the reset button to
reset the VTA back to the
default settings.
Plug in the supplied
power adapter.
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Chapter 1 - Product Overview
Installation
2
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Chapter 2 - Installation
Network Overview
Below is a common way to connect your VTA to your network.
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Chapter 2 - Installation
Connect the blue Ethernet cable into the
1
blue port labeled Internet on the back
of the telephone adapter. Connect the
other end to one of your router’s Ethernet
ports.
Install the Hardware
Connect the included power supply to the
2
Power port of the Telephone Adapter.
3
Warning: Using a power supply with a
different voltage will cause damage to
the device and will void the warranty.
Verify the status lights on the unit. The
Power, Phone 1, and Internet status lights
should be solid green. The Phone 2 light
will be a solid green if you have a second
Vonage line. (The Internet light will blink
whenever there is data activity.)
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Chapter 2 - Installation
Insert the provided RJ-11 telephone cable
4
Check for dial tone. If you do not hear one, please consult the Troubleshooting section of this
guide.
into the green port labeled Phone 1 on
the back of the Vonage adapter. Connect
the other end to your telephone.
If you activate a second Vonage phone
line, then connect another phone or FAX
machine into the Phone 2 port.
Congratulations! You’ve finally freed yourself from the
phone company.
Once you hear the dial tone, please call 877-272-0528 to complete the installation process. Then,
you’re all set. Even if you are transferring your telephone number to Vonage, you can enjoy the
great savings and super quality by using your Vonage phone service right NOW.
Bon Vonage!
911 Service: Vonage’s 911 offering is different from that offered by traditional telephone
companies; please visit www.vonage.ca/911 to learn more about it.
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Chapter 3 - Configuration
Configuration
Chapter 3 - Configuration
3
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Chapter 3 - Configuration
Find IP Address
The VTA telephone adapter has a built-in configuration utility. To access this utility, you need to
obtain the IP address of the VTA. By default, the VTA telephone adapter automatically obtains an IP
address from your DHCP enabled router or DHCP server.
To find the IP address, log into your router or DHCP server and locate the DHCP table (reference
the User Manual for your router or DHCP server as necessary). The table will display all of your
network clients (using DHCP) that are connected. Search for the Vonage VTA’s MAC address in the
table and the IP address will be listed next to it. The MAC address is on the bottom of the Vonage
VTA device.
If your router has DHCP disabled, you will need to temporarily enable it to obtain an IP address for
the VTA telephone adapter. Once you obtain the IP address, log in to the VTA and configure it for
a static IP address as detailed in the Static IP Address section. Then you may once again disable
DHCP on your router.
Note: The terms MAC Address and MAC ID are used interchangeably.
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Chapter 3 - Configuration
Login
Open a web browser such as Internet Explorer and enter the IP address (e.g. 192.168.0.100) of the
Vonage VTA adapter.
Enter user for the username and user for the password. Click the Login button.
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Chapter 3 - Configuration
Internet
Dynamic IP Address
By default, the Vonage VTA device is set to Dynamic IP Address. Simply connect the device to
your network and the VTA will receive an IP address from your router or DHCP server.
Static IP Address
If you want to statically assign an IP address, click Static IP Address.
Enter the IP address, subnet mask, and default gateway address you would like to assign to the
Vonage VTA. The default gateway address must be the IP address of your router or gateway.
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Chapter 3 - Configuration
Password
You may change the User password on this page. Enter a new password and click Apply to save.
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Chapter 3 - Configuration
Status
The Traffic Statistics page will display traffic statistics of the Vonage VTA device.
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Chapter 3 - Configuration
Save&Reboot
Click Reboot to restart the Vonage VTA device.
Logout
Click Logout to exit the configuration utility. Click OK to verify.
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Appendix A - Troubleshooting
Troubleshooting
A
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Appendix A - Troubleshooting
• Many installation issues, such as no dial tone on your telephone or no internet connection on your
computer, can be resolved by resetting all the equipment. First power down in this order:
1. Computer (shut down properly, it is not necessary to disconnect power to your computer)
2. VTA (unplug power cord from back of device)
3. Router (unplug power cord from back of device)
4. DSL or Cable Modem (unplug power cord from back of device)
Wait at least 30 seconds. Confirm that all the network cables are firmly snapped into the jacks on
all the devices. Then, one device at a time, plug the power back in snugly in this order:
1. DSL or Cable Modem
Wait for the lights to come back on for power and external network connection before continuing.
Connecting back up to the Internet Service Provider may take several minutes.
2. Router
Wait for the lights to come back on for power and status before continuing. Wait at least 30
seconds.
3. VTA
Wait for the power and phone lights to be a solid green. (The Internet light will blink whenever there
is data activity.) At this point, you should have dial tone.
4. Computer
• If you are transferring your phone number from your current phone company to Vonage, you will
be assigned a temporary Vonage phone number. Until the transfer has completed, most people
calling your phone number will ring your old line. They would need to call the temporary phone
number to ring your Vonage phone. However, Vonage customers calling either your current phone
number or the temporary phone number will ring your Vonage phone. Note: You will receive
email notification from Vonage when the phone number transfer has completed. The temporary
number will then be terminated.
• For more troubleshooting tips, visit www.vonage.ca/help.
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Appendix A - Troubleshooting
During the startup process you may notice that the Power light on the front of the VTA is blinking.
These blinks indicate that the VTA is booting up with Vonage service. You may find the following
blink sequences helpful to you:
1 blink (blink, pause, repeat) VTA is powering up
2 blinks (2 blinks, pause, repeat) VTA is obtaining an IP address
3 blinks (3 blinks, pause, repeat) VTA is obtaining configuration from Vonage
4 blinks (4 blinks, pause, repeat) VTA is registering with Vonage
Rapid Blinking Downloading/upgrading firmware (do not power down)
Solid Startup process is complete
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Appendix B - Technical Specifications
Appendix B - Technical Specifications
Technical Specs
B
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Appendix B - Technical Specs
Standards • IP
• TCP
• UDP
• ARP
• HTTP
Connection Port • RJ-11, 2 FXS Port
• RJ-45 Ethernet Port
Ethernet Port • IEEE 802.3 for 10M Ethernet
• IEEE 802.3u for 100M Ethernet
Telephony Support • SIP Call Control Protocol
• Supports Audio CODEC
• G.711 (A-law and U-law)
• G.723.1
• G.726
• G.729A
• G.168 (Echo Cancellation)
• DTMF Relay
• G.711 (In Band)
• RFC2833
Quality of Service (QoS) • TOS-Type of Service Supports 3 Levels:
• Normal
• Signaling
• RTP Packets
Fax Support • FAX Relay
• PCM (G.711)
LEDs • Power ON/OFF
• LAN Link & Activity
• Phone ON/OFF Hook & Ringing
Power • External AC Power Adapter
• Output: 12V AC, 1.2A
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Appendix B - Technical Specs
Temperature • Operating:0°C to 40°C
• Storing: -10°C to 55°C
Humidity • 5%-95% Non-Condensing
Certifications • EMC: FCC Class B, CE Class B,
CSA international, CB
Dimensions • 90mm x 82.46mm x 31mm (WxDxH)
Warranty • 1 Year Limited Warranty
Copyright ©2006 D-Link Corporation/D-Link Canada, Inc. All rights reserved. D-Link and the D-Link logo are
registered trademarks of D-Link Corporation or its subsidiaries in the United States and other countries. Other
trademarks are the property of their respective owners.
Vonage Canada
Manual Version 1.0
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