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welcome to vonage
Getting Started is Easy!
Vonage V-Phone
Welcome to the
New Way to Phone!
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Welcome
Start Saving Now!
IT’S AS EASY AS
Questions?
Please visit us at:
www.vonage.com/help
Note:
If you purchased your Vonage V-Phone at a retail location
you must fi rst activate it at www.vonage.com/activate.
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What’s Included with Your Vonage V-Phone:
Stereo Earpiece Microphone
GETT
ING STARTED
Welcome
Vonage Enabled
256MB USB Flash Drive
Includes Extra
Por table Memory
Storage!
Vonage Talk software is
pre-loaded on the drive!
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Tip:
Your earpiece plugs directly into
the side of your Vonage V-Phone!
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GETT
ING STARTED
Once you see
“Ready to Call”
you can now
make and receive
Vonage calls!
Ready to Call
Tip:
Vonage Talk software works from the Vonage
V-Phone. No software is installed on your PC.
No need to restart your computer!
Welcome
Getting Started is as Easy as 1-2-3!
Insert your
Vonage V-Phone
into any PC’s
USB port
Various messages will
display while your
PC automatically
detects and launches
Vonage Talk software
Please Wait...
Problems?
If you have a Firewall installed on your PC,
be sure to allow Vonage Talk software to run.
(You can do this by clicking “Unblock”, “Approve” or “Accept”
in most cases. See page 10 for more information.)
Works with any PC that has a
Broadband Internet Connection!
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MAKE / RECEIVE CALLS
Follow These Instructions to Start Making Calls:
Vonage Voicemail
From Your Contacts Tab:
You can double click
on a name or an
icon to place a call
You can also place
calls by clicking
the call icon
Help
Simply click this
bottom button to
add Contacts
Making Calls
From Your Keypad Tab:
enter phone #
Simply enter a phone
number and click the
phone icon to place calls
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MAKE / RECEIVE CALLS
It’s Easy to Receive Calls with Vonage V-Phone!
Another window pops up when you are on
a call to provide special Vonage features:
Call Transfer Call Hold Conference Calling
Learn more about Vonage features by clicking the
help icon at the top of your Vonage Talk window!
Receiving Calls
An incoming call window pops up
to notify you of incoming calls:
See who is calling
with Caller ID
You can choose to answer
or ignore incoming calls
Volume control:
Adjust your earpiece
volume
Adjust your microphone
volume
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TIPS / TROUBLESHOOTING
Why won’t Vonage Talk software say “Ready to Call”?
• First, make sure your computer is connected to the Internet and you
are able to access web pages. Confi rm your high speed provider is
not experiencing issues in your area.
• Your computer may have a fi rewall that is blocking Vonage Talk VoIP
services. If you are running a fi rewall on your PC, you may see one
or more security alerts when you insert the Vonage V-Phone into your
computer. Your fi rewall needs to be told that Vonage Talk software
is an accepted application – this can usually be done by clicking,
Accept, Unblock or Approve when prompted. For more information,
follow the specifi c directions provided by your fi rewall program.
• If you are using Vonage Talk software in a corporate environment,
you may need to contact your Network Administrator to determine
how to use Vonage Talk software with the corporate fi rewall.
What happens to my incoming calls if Vonage Talk software
is shut down?
With Vonage you don’t miss any calls even if your Vonage Talk
software is shut down. All missed calls go directly to your voicemail
unless you have set up your Network Availability Number through
your Vonage Web Account. Once activated, calls to your Vonage
number will forward to the number you choose until your Vonage
Talk software is active again.
Can I make calls to international numbers?
Yes! Vonage has great international rates and does not charge any
connection fees. Don’t forget calls to Canada and Puerto Rico and
select European countries are considered local, depending on your
calling plan. Go to www.vonage.com to see our super low rates.
Does the Vonage V-Phone support 911 calls?
Because Vonage V-Phone usage is a mobile activity, it is not
compatible with E911 or Basic 911. However, if you dial 911 from
your V-Phone, your call will be routed to the Vonage emergency
call center. A trained agent will answer your call and contact an
emergency center near you to dispatch help. You must provide your
location and call back information to the answering agent and the
local personnel they contact. Please be assured that using Vonage
V-Phone does not affect 911 dialing with your other Vonage lines.
Have Questions or Problems?
A Common Solution:
Most problems can be fi xed by resetting the USB device:
Simply remove the Vonage V-Phone completely from the USB port
and then wait 10 seconds and reinsert it. Vonage Talk software will
shut down and then restart.
What happens if Vonage Talk software doesn’t run
automatically?
The Microsoft Windows AutoPlay feature may have failed. Go to
My Computer --> Double-click on the drive with the Vonage icon.
If it still doesn’t work, AutoPlay may be disabled. Open the drive
with the Vonage icon and double click on “StartVonageTalk.exe”.
I bought my Vonage V-Phone at a retail store and don’t see
my telephone number in the Vonage Talk main window?
You must fi rst subscribe to Vonage phone service by going to
www.vonage.com/activate. Please wait 30 minutes before you
plug your Vonage V-Phone into a computer.
Is it OK to remove the Vonage V-Phone from the USB port?
Yes, you can simply pull the device out of your USB drive and take it
with you. Vonage Talk software will safely shut down.
Easy access to Vonage V-Phone help
You can fi nd helpful answers to many of your questions by clicking
the help icon at the top of your Vonage Talk window!
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Will Vonage V-Phone work with other headset microphones?
Yes, Vonage V-Phone will work with any standard 2.5 mm
headset jack.
How can I try to adjust sound quality?
• First make sure that the headset is completely plugged into the
Vonage V-Phone.
• You can also try to adjust the earphone and microphone levels
by running the Audio Wizard (right-click on the Vonage icon in the
system tray and select Audio Wizard).
• Poor or choppy sound can also be due to a weak Internet
connection. Try using the Bandwidth Saver feature available
online in the Vonage Dashboard controls.
Does the Vonage V-Phone require batteries?
No. The Vonage V-Phone is powered through your PC so there are
no batteries to replace.
Does the Vonage V-Phone work with Macintosh computers?
Unfortunately the Vonage V-Phone only works with PCs at this time.
Please Note: Automatic Updates
Please be aware there may be some automatic software upgrades
to your Vonage Talk software from time to time. These updates may
occur when launching the Vonage Talk software and may take several
minutes. This is normal, nothing needs to be done.
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Questions?
Please call us toll free anytime!
1-VONAGE-HELP
(1-866-243-4357)
or Visit www.vonage.com/help
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Enjoy!
MINIMUM PC CONFIGURATION REQUIREMENTS
- 300 MHz Pentium-compatible processor or faster
- Windows 98 SE or Later (Windows 2000, Windows XP recommended)
- USB 1.1 or higher
- Minimum Memory (RAM):
Windows 98 SE Windows ME Windows 2000 Windows XP
32 MB 128 MB 128 MB 256 MB
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