Vololink VA12X User Manual

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3G+ Convergent Wireless Terminal

Voice SMS Data

USER MANUAL

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VoloAccess™ User Manual

TABLE OF CONTENTS

Safe and Efficient Use ........................................................................................................................... 4

Radio Frequency Energy ...................................................................................................................... 4

Electronic Devices ................................................................................................................................ 4

About the VoloAccess .......................................................................................................................... 5

Voice Services ..................................................................................................................................... 5

Internet Services .................................................................................................................................. 5

SMS Services ...................................................................................................................................... 5

Getting Started ...................................................................................................................................... 6

How to use this Manual ........................................................................................................................ 6

Conventions used in this Manual ........................................................................................................ 6

VoloAccess variants covered by this Manual .................................................................................... 6

Installing the SIM (Subscriber Identity Module) ................................................................................. 7

Removing the SIM ................................................................................................................................. 8

VoloAccess Connections ..................................................................................................................... 8

Front Panel Connections ..................................................................................................................... 9

WiFi Protected Setup (WPS) ............................................................................................................... 9

WPS button .......................................................................................................................................... 9

Resetting the VoloAccess .................................................................................................................... 9

VoloAccess Indicators ........................................................................................................................ 10

Power Supply ..................................................................................................................................... 10

Mobile Network Connection ............................................................................................................... 10

Received Signal Strength .................................................................................................................. 10

Wireless Local Area Network (WLAN) ............................................................................................... 10

Local Area Network (LAN) ................................................................................................................. 11

Wide Area Network (WAN) ................................................................................................................ 11

Phone 1 / Phone 2 ............................................................................................................................. 11

Power up sequence ........................................................................................................................... 11

Setting up the VoloAccess ................................................................................................................. 12

VoloAccess Location ......................................................................................................................... 12

Recommendations: ............................................................................................................................ 12

Mounting Position .............................................................................................................................. 12

Connecting the VoloAccess to a Computer ..................................................................................... 13

Preparation ........................................................................................................................................ 13

Checking the Connection................................................................................................................... 14

Signal Strength Indicator ................................................................................................................... 16

Voice Services (Voice enabled models only) ................................................................................... 16

Admin ................................................................................................................................................... 17

APN (Access Point Name) .................................................................................................................. 17

The Test Button ................................................................................................................................. 17

WAN ...................................................................................................................................................... 18

3G Embedded .................................................................................................................................... 19

Power-on PIN Lock ............................................................................................................................ 21

Change PIN ....................................................................................................................................... 22

PUK .................................................................................................................................................... 23

Failover .............................................................................................................................................. 24

Dynamic DNS .................................................................................................................................... 30

LAN ....................................................................................................................................................... 31

View Leases ...................................................................................................................................... 32

Settings .............................................................................................................................................. 32

UPnP™ .............................................................................................................................................. 33

Static DHCP ....................................................................................................................................... 33

VPN .................................................................................................................................................... 34

Port Forward ...................................................................................................................................... 35

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VoloAccess™ User Manual

WiFi ....................................................................................................................................................... 36

Configuring WiFi ................................................................................................................................ 36

WiFi Access Control .......................................................................................................................... 38

WPS (WiFi Protected Setup) ............................................................................................................. 39

PIN Method ........................................................................................................................................ 39

PBC Method ...................................................................................................................................... 40

Configuring Wireless Networking on your computer ......................................................................... 41

Telephone............................................................................................................................................. 44

Telephone Settings ............................................................................................................................ 44

Default Dial ........................................................................................................................................ 44

Telephone Supplementary Services .................................................................................................. 45

Call Divert .......................................................................................................................................... 45

Call Barring ........................................................................................................................................ 46

Configuring Supplementary Services using the Phone Keypad .................................................... 47

Introduction ........................................................................................................................................ 47

Table of Supplementary Phone Services .......................................................................................... 48

Cancelling a Command ..................................................................................................................... 49

Command Success/Failure Indication ............................................................................................... 49

System .................................................................................................................................................. 50

Accessing Admin Remotely ............................................................................................................... 51

Setting the Date and Time ................................................................................................................. 51

Updating the VoloAccess Firmware .................................................................................................. 53

Save/Restore Configuration ............................................................................................................... 54

Event Log ............................................................................................................................................. 55

Factory Defaults .................................................................................................................................. 56

Restarting the VoloAccess ................................................................................................................. 57

SMS Services ....................................................................................................................................... 58

Reply to an SMS message ................................................................................................................ 58

Forward an SMS message ................................................................................................................ 58

Delete an SMS message ................................................................................................................... 58

Creating a new SMS message .......................................................................................................... 59

Adding new entries to the Contacts page .......................................................................................... 59

Editing an entry in the Contacts list ................................................................................................... 60

Deleting an entry in the Contacts list ................................................................................................. 60

Saving a Draft Copy of a Message .................................................................................................... 61

Sent Messages .................................................................................................................................. 62

Troubleshooting .................................................................................................................................. 63

Indicators ........................................................................................................................................... 64

Telephone (Voice enabled models only) ........................................................................................... 65

SIM ..................................................................................................................................................... 65

Administration Web page................................................................................................................... 65

Unable to Access Admin.................................................................................................................... 66

Connectivity Problems ....................................................................................................................... 66

No Internet Access ............................................................................................................................ 68

Voice/Data Problems ......................................................................................................................... 69

LAN Problems .................................................................................................................................... 69

Supplementary Telephone Features (Voice enabled models only) .................................................. 70

Advanced Data Features ................................................................................................................... 71

Port Forward ...................................................................................................................................... 71

VPN .................................................................................................................................................... 71

Time Server ....................................................................................................................................... 71

VoloAccess fails to start normally ...................................................................................................... 71

WiFi Problems ................................................................................................................................... 72

Glossary ............................................................................................................................................... 73

Technical Specification ...................................................................................................................... 77

Appendix .............................................................................................................................................. 78

Federal Communication Commission Interference Statement .......................................................... 78

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VoloAccess™ User Manual

This document has been prepared and written by Vololink Pty Ltd, and is copyright. Other than for the purposes of and subject to the conditions prescribed under the Copyright Act, no part of it may in any form or by any means (electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission from Vololink Pty Ltd. Product or company names are trademarks or registered trademarks of their respective holders.

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VoloAccess™ User Manual

Safe and Efficient Use

Note: please read this information before using your VoloAccess.

Save this user manual as it contains important safety information and operating instructions.

 The VoloAccess is intended for indoor use only.  The VoloAccess must not be connected to telephone cabling that leaves the building.  Use only the supplied AC adaptor.  Should it be necessary please return the VoloAccess to your supplier for repair. There are no user

serviceable parts inside.

 If the base is used, ensure the main unit is securely located on the base.

Radio Frequency Energy

Your VoloAccess is both a radio transmitter and receiver. When the VoloAccess is turned on, it receives and transmits RF (Radio Frequency) energy. The system that handles your call when you are using your VoloAccess controls the power level at which your VoloAccess transmits.

All VoloAccess terminals are designed to operate within the limits for exposure to RF energy set by national authorities and international health agencies. These limits are verified by SAR (Specific Absorption Rate) measurements; which are usually performed on products that are intended for use at the ear. As the VoloAccess is not intended to be used close to the human body SAR measurements are not applicable to the VoloAccess.

Electronic Devices

Most modern electronic equipment, for example equipment in hospitals and cars, is shielded from the effects of RF energy. However, certain electronic equipment is not, so the RF energy from the VoloAccess may affect some electronic equipment, therefore:

 Do not use your VoloAccess near medical equipment without requesting permission.  Do not use your VoloAccess in airplanes.  Pacemaker patients should be aware that the use of a VoloAccess close to a pacemaker may cause the

pacemaker to malfunction.

 Some hearing aids might be disturbed if placed very close to the VoloAccess.

Electrical devices connected to the same AC power outlet that is used by the VoloAccess may generate excessive interference to the VoloAccess.

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VoloAccess™ User Manual

About the VoloAccess

The VoloAccess Convergent Wireless Terminal is the equivalent of an Internet connection and (on voice enabled models) a phone line combined. Telephone handsets and computer equipment can be connected to the VoloAccess in the normal way using standard connectors.

The VoloAccess Convergent Wireless Terminal is a wireless voice and high speed data access point for use over HSPA or HSPA+ capable UMTS networks. The VoloAccess provides both voice and advanced wireless services, such as wireless broadband Internet services in areas where conventional telephone lines either do not exist or are too far from the nearest xDSL enabled exchange. Using the VoloAccess also offers a convenient and cost effective alternative to wireline connections for voice and high speed data services, when mobility is important. Standard telephone, SMS and Internet connections are all simultaneously available.

The VoloAccess enables simultaneous HSPA or HSPA+ data access for multiple users via the Ethernet ports, or wirelessly using WiFi.

Once the VoloAccess has been connected and powered up, the following services are available:

Voice Services

Voice enabled models of the VoloAccess provide the equivalent of a PSTN or fixed line connection via the 3G mobile network. Just plug in a standard analogue handset, or an answering system with extension handsets. The VoloAccess is compatible with most phones available on the market today that support tone dialling. The VoloAccess does not support old devices that are capable of pulse dialling only.

Internet Services

The VoloAccess provides a true broadband solution with HSPA services enabled on the 3G network. Connect your computer and you will be able to surf the Internet at speeds up to 7.2Mbps for HSPA version and 21Mbps for HSPA+ version.

SMS Services

The VoloAccess is a 3G mobile device so you can receive and send SMS messages. On your computer you can create, view and reply to SMS messages in the same way you would with any mobile phone.

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VoloAccess™ User Manual

VoloAccess Series

VA121V

VA122V

VA125

Max Downlink data rate

7.2Mbps

21.0Mbps

Max Uplink data rate

5.76Mbps

850/1900/2100MHz



900/2100MHz



850/900/1900/2100MHz



Two voice ports



Getting Started

The first step is to check that the VoloAccess package that you have purchased is complete. The following is the packing list:

1 Getting Started Guide 1 VoloAccess 1 Base 1 Power Supply 1 Ethernet Cable 2 Antennas 1 CD (Contains the User Manual)

If any component is missing, please contact the retailer where you purchased the VoloAccess.

How to use this Manual

The manual is arranged in easy to follow sections. Use the Contents page to locate a particular topic. Each section refers to its functionality as follows:

Voice How to use the VoloAccess as a Phone connection. (Voice enabled models only) Internet How to use the VoloAccess as your Internet connection. SMS How to use the VoloAccess to send and receive SMS messages.

As with computers, there is a lot of jargon and acronyms associated with wireless communications. To make understanding this manual easier, a Glossary of Terms is included.

For the technically minded a full Specification Sheet is included at the end of this manual. There is a Troubleshooting section to assist with any difficulties that you may have with the VoloAccess.

Conventions used in this Manual

 A list has bullets in the left margin - the same bullets as used in this list.

 An important note or warning has the icon in the left margin.

 A suggestion or hint has the icon in the left margin.

 Informational text has the icon in the left margin.  Emphasized text is displayed bold.

 Critical text is displayed in bold bright red.  Hyperlinks are displayed in underlined blue.

VoloAccess variants covered by this Manual

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VoloAccess™ User Manual

Latch ►

Press the cover latch and remove the cover to reveal the SIM holder as shown in the next image.

Gently slide the retainer in the OPEN direction. (OPEN/LOCK is marked on the retainer)

Turn the retainer over to expose the SIM slot. (the retainer is hinged)

Installing the SIM (Subscriber Identity Module)

USIM (Universal Subscriber Identity Module) correctly describes the identity module used in 3G mobile devices like the VoloAccess. However, SIM which is the identity module used in 2G mobile

devices is the term in common usage. For simplicity, the term SIM is used throughout this manual.

Before attempting to install the SIM, disconnect the power supply.

The SIM is installed in the side of the VoloAccess as follows:

Remove the side panel (the one without the Indicators on) by slipping a narrow object like a credit card or a small screwdriver under the edge and gently prise it off to reveal the SIM compartment.

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VoloAccess™ User Manual

Slide the SIM into the retainer with the cut corner positioned as shown.

The contact pads on the SIM should be facing up ready to engage the connectors in the base of the holder.

Turn the retainer over and slide in the LOCK direction to secure the SIM in position.

Complete installing the SIM by:

 replacing the SIM compartment cover, and  refitting the side panel.

RESET

Reset button – Use a paper clip to reset the VoloAccess. See below for further information on resetting the VoloAccess.

PHONE*

Phone ports – Connect a phone here (Voice enabled models only).

WAN

By default, the WAN port can be used as a LAN port. In this configuration the VoloAccess is a five port switch. If the WAN port is configured to connect the VoloAccess to an external modem for alternative WAN access, the VoloAccess is then a four port switch.

The WAN port can be disabled. See Operating Mode under Settings on the WAN Ethernet page for further information.

LAN

Ethernet ports (LAN) – Connect locally attached computers here.

POWER

Power supply – Connect the power supply cable here. Use the adjacent switch to turn the VoloAccess On/Off.

Removing the SIM

Before attempting to remove the SIM, disconnect the power supply.

To remove the SIM simply perform the above steps in the reverse order.

VoloAccess Connections

The following image shows the rear panel of the VoloAccess and describes the purpose of each connection.

* The two phone ports on the VoloAccess share a common phone line. If two phones are connected to the

VoloAccess, the first handset lifted will get the line and can place a call. While a call is in progress, any attempt to make a call from the second phone results in the busy signal. For inbound calls, both phones ring – the first handset lifted will take the call; the other handset receives the busy signal.

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VoloAccess™ User Manual

WiFi Protected Setup (WPS) button and indicator. Used for establishing WiFi connection using WPS. See WPS for further information.

USB port – Reserved for future use.

Status

WPS Indicator

WPS enabled and idle

ON – solid

WPS session in progress

ON – flashing

WPS disabled

OFF

Reboot the VoloAccess

(Same as switching off and on)

Reset the VoloAccess

(Reset to factory configuration)

Clear VoloAccess flash memory

(Reset and clear saved data)

Press the reset button for less than 5 seconds

Press the reset button for more than 5 seconds and less than 10 seconds

Press the reset button for more than 10 seconds

WPS, Signal Strength and Mobile Network Indicators turn off

WPS, Signal Strength and Mobile Network Indicators turn on

WPS, Signal Strength and Mobile Network Indicators turn off

Front Panel Connections

The following shows the front panel of the VoloAccess and describes the purpose of each connection.

WiFi Protected Setup (WPS)

The WPS function is designed to assist with setting up a secure WiFi connection.

A WPS-capable network interface device is required to use this feature.

WPS button

The following table describes the behaviour of the WPS button indicator.

For further information on using the WPS feature refer to the WPS section.

Resetting the VoloAccess

The unit can be reset at any time after the power-up indicators sequence is finished and the unit enters normal operation. This is done by pressing and holding down the reset button at the back of the unit.

The VoloAccess reset button has three functions described in the following table: (see notes below)

Notes:

 The first row defines the function.  The second row describes the timing of the reset button press.  The third row describes the behaviour of the VoloAccess indicators.

Clearing the VoloAccess flash memory should be used as a last resort when troubleshooting a problem. Data stored in flash memory includes items like SMS Messages and the Log files.

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VoloAccess™ User Manual

Power

Mobile

Network

Received

Signal

Strength

WLAN

Ethernet (LAN) ports (4)

WAN

Phone (2)

Status

Power Indicator

The VoloAccess is connected to mains power and switched ON.

ON – solid

The VoloAccess is not connected to mains power or it is switched OFF.

OFF

Status

Mobile Network Indicator

SIM is not available (missing or locked)

OFF

Searching for a mobile network

ON – flashing at 1 second intervals

Connected to a mobile network – voice and SMS available, but no data service

ON – flashing at 2 second intervals

Broadband data service established - all services available

ON – solid

Status

Received Signal Strength Indicator

Good signal present

ON – solid

Weak signal present

ON – flashing at 1 second intervals

No signal present

OFF

Status

WLAN Indicator

WiFi is not enabled

OFF

WiFi is enabled

ON – solid

WiFi network traffic is detected

ON – flashing

VoloAccess Indicators

The following image shows the VoloAccess Indicators and describes what each one represents.

The following tables describe the behaviour of the indicators.

Power Supply

Mobile Network Connection

Received Signal Strength

Wireless Local Area Network (WLAN)

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VoloAccess™ User Manual

Status

LAN Indicator

Network cable is not connected

OFF

Network cable is connected to the VoloAccess and a LAN is present

ON – solid

Network traffic is detected

ON – flashing

Status

WAN Indicator

Network cable is not connected to the WAN port

OFF

Network cable is connected to the WAN port and a WAN is present

ON – solid

WAN network traffic is detected

ON – flashing

Status

Phone 1 / Phone 2 Indicators

Phone is On Hook and idle

OFF

Phone is Off Hook

ON – flashing at 1 second intervals

Phone is receiving a call or dialling out

ON – flashing at 1 second intervals

Local Area Network (LAN)

Wide Area Network (WAN)

Phone 1 / Phone 2

Power up sequence

During start up, the VoloAccess flashes the WiFi Protected Setup, Signal Strength and Mobile Network indicators at 1 second intervals for about 10 seconds.

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VoloAccess™ User Manual

Mounting Position

The VoloAccess can be mounted in a vertical position by attaching the supplied base as shown here.

or, It can be mounted horizontally by removing the side cover (the one without the

indicators) and standing it on the rubber feet. Turn the hinged antennas to the vertical position.

or,

The VoloAccess can be wall mounted by removing the side cover and attaching it to (at least two) screws with a maximum head diameter of 7mm.

Wall Mounting drilling dimensions 

Setting up the VoloAccess

VoloAccess Location

The signal strength available at the VoloAccess location affects the performance of the unit. The stronger the signal, the better the VoloAccess performance.

Test several locations by moving the VoloAccess while looking at the Signal Strength indicator. (Wait 10

to 20 seconds after each change of location for the Signal Strength to be measured and displayed – a flashing indicator represents a weak signal). Select a location where the Signal Strength indicator is on and solid.

Moving the VoloAccess as little as 5 cm can affect the Signal Strength.

Recommendations:

 Select an indoor location, preferably close to a window and the roof. Generally, you will experience

better Signal Strength in these locations.

 Position the VoloAccess antennas as high as possible for better reception.  Do not install the VoloAccess in a bathroom, a wet or damp environment or an outdoor location.  Do not install the VoloAccess in locations or rooms that contain large amounts of metal, steel or wiring.

Locations that contain large amounts of metal inhibit the transmission of Radio Frequency (RF).

 Do not expose the VoloAccess to extreme temperatures (near radiators, cooling vents, etc).  If you experience poor Signal Strength, an (optional) higher gain antenna may result in improvement.

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VoloAccess™ User Manual

Connecting the VoloAccess to a Computer

The VoloAccess is connected to a computer using one of the four Ethernet (LAN) ports on the back of the unit and the Ethernet port on the computer. Use an Ethernet cable for this purpose.

If you are connecting a computer to the VoloAccess wirelessly, refer to the WiFi section for details If the computer that you are connecting to the VoloAccess is already configured to obtain an IP Address and

DNS server address automatically, skip this section and move to Checking the Connection. If this is not the case, continue with the following instructions.

Preparation

To prepare the computer for connection to the VoloAccess do the following:

Using Windows XP:

 Load the Windows Control Panel and double-click Network Connections.  Under the heading LAN or High-Speed Internet right-click Local Area Connection and select

Properties.

 Select Internet Protocol (TCP/IP) and click the Properties button.

A dialog box similar to the one below appears.

Using Windows Vista:

 Load the Windows Control Panel and double-click Network and Sharing Center.  Click View status; located next to Local Area Connection.  The Local Area Connection Status window is displayed. Click the Properties button.  The Local Area Connection Properties window is displayed. Select Internet Protocol Version 4

(TCP/IPv4) and click the Properties button.

A dialog box similar to the one below appears.

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VoloAccess™ User Manual

When the VoloAccess has been connected and the above steps completed, check that a connection exists between the VoloAccess and the computer. This is done by viewing the (blue) LAN indicator on the VoloAccess. It should be lit and steady.

 Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic.

The VoloAccess is a DHCP server and will provide both of these addresses.

Checking the Connection

The next step is to connect to the Admin interface as follows:

Loading the Admin page

 Open your browser and enter the address http://192.168.0.1 in the Address line shown below, then

press Enter.

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VoloAccess™ User Manual

The VoloAccess Log In dialog appears.

 Type the User name – the User name is: admin  Type the Password – the default password is: password (you can change this later)  Click the OK button – the VoloAccess Index page appears:

 Click Admin - the Admin Status page is displayed.

To switch between SMS and Admin click the Vololink logo in the top left corner of any page - you will

be returned to the Index page shown above.

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VoloAccess™ User Manual

If the WAN State is Connected, you are ready to use your VoloAccess to surf the Internet. If this is not the case, continue by checking the configuration of the APN (Access Point Name).

Signal Strength Indicator

The Admin Status page also displays a graphic readout of the Signal Strength in the top right corner. Solid blue bars represent signal, outlined bars represent no signal. In the image above, the signal strength is 3.

Voice Services (Voice enabled models only)

To use the VoloAccess as a wireless telephone connection:

 Plug the phone lead into one of the Phone ports on the back of the VoloAccess.  Lift the handset (you should hear a dial tone) and dial the number you wish to call. The Phone

Indicator for the selected line on the front of the VoloAccess will flash when the handset is offhook.

If Power-on PIN Lock has been enabled, the dial tone will be different (an intermittent tone instead

of the normal dial tone). On a voice enabled VoloAccess unlock the SIM using the telephone keypad by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then replace the handset.

You can dial international numbers in two ways:

 dialing <International Prefix><Country Code><Phone Number> or,  dialing +<Country Code><Phone Number> using '**' for '+'.

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VoloAccess™ User Manual

Admin

This section covers the administration of the VoloAccess. There are many configurable features; however, if your VoloAccess was purchased as a packaged unit including a configured SIM, it is not necessary to configure any settings to make your VoloAccess work.

APN (Access Point Name)

If your VoloAccess was purchased as a packaged unit including a configured SIM, you do not need to configure the APN (Access Point Name).

It is recommended that even if you have a pre-configured unit, you complete the next step and record

the APN. This is to save time obtaining it from your service provider in the event it is lost due to a configuration error or a reset sometime in the future.

What is the APN? – The APN is the name of your 3G services provider‟s wireless access point. To configure the APN for your 3G services provider, start by loading Admin as described above.

 From the Navigation panel on the left select Quick Setup - the Quick Setup page appears:

 Enter your 3G services provider‟s APN in the editbox provided.  Click the Apply button.

The Test Button

On many of the configuration pages a Test button is present. Use the Test button to test the functionality that you have just configured. When you are satisfied with the new configuration, click the Apply button. Clicking the Apply button saves any changed settings permanently in non-volatile memory.

The rest of this section covers items that you may wish to view or change.

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 Interface

The name of the Interface.

 Status

Displays the current status of the interface.

 Verified

Displays the Verified status.

 Active

The active interface has a blue icon in this field.

WAN

The WAN (Wide Area Network) page displays the status of the 3G Embedded interface. The WAN Ethernet interface may be used if Failover is enabled. To view the WAN status click WAN in the Navigation panel the WAN page appears:

Following is a description of the items displayed.

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 Network Status

Displays the 3G interface connection status as follows:

State Connection Status – click 'Refresh' to update the display IP Address The IP address allocated to the VoloAccess Subnet Mask the network Subnet Mask Primary DNS IP address of the Primary Domain Name Server Secondary DNS IP address of the Secondary Domain Name Server MTU Maximum Transmission Unit - the size of the largest

packet that a network protocol can transmit

3G Embedded

The 3G Embedded page displays information about the 3G Embedded WAN interface together with various settings. To view the page status click WAN then 3G Embedded in the Navigation panel.

Following is a description of the information displayed together with the settings:

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 Traffic Statistics

The number of packets and bytes received (RX) and transmitted (TX).

 Settings

 APN

Enter your 3G service provider‟s APN in the editbox provided then click the Apply button.

 PPP Authentication

In most cases Point-to-Point Protocol (PPP) authentication is not required by a 3G service provider.

PPP is used to establish an authenticated connection between two host systems. The authentication is in the form of a Username and Password pair known to both hosts. The Authentication Type (protocol) also needs to be selected.

PPP Authentication is configured as follows:

 Click the drop-down list next to PPP Authentication and select Enabled.  Select the Authentication Type from the drop-down list. The options are:

- Auto Automatically select the Authentication Type

- CHAP Challenge Handshake Authentication Protocol

- PAP Password Authentication Protocol

 Enter the PPP Username in the editbox provided.  Enter the PPP Password in the editbox provided.  Click the Apply button.

PPP authentication can also be configured on the Quick Setup page.

 Module

 IMSI

International Mobile Subscriber Identity. The IMSI number is a unique 15-digit code that is attached to every SIM and makes it possible for mobile networks to identify the home country and network of a subscriber.

 IMEI

The International Mobile Equipment Identity number. A number unique to every GSM and UMTS mobile device, in this case, your VoloAccess. The IMEI number is used identify the device only, it is not related to the SIM or the subscriber.

 Firmware

The firmware version of the wireless module.

 Network

 Network State

The type of cellular network that the VoloAccess is logged on to.

 Network Operator

The name of the network operator that the VoloAccess is connected to.

 Service Provider

The name of the service provider that the VoloAccess is connected to.

 Numeric Location,

Cell ID

The Location Area Code and the Cell ID that the VoloAccess is connected to. These values are displayed in hexadecimal notation.

 SIM Status

 SIM State

The state of the SIM installed in the VoloAccess.

Use this page is to manage the function of the PIN. From this page you can:

 Enable/Disable Power-on PIN Lock

 Change the PIN

If Power-on PIN Lock is disabled, Change PIN is not available.

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Power-on PIN Lock

Power-on PIN Lock requires the SIM PIN to be entered at power up. It is configured as follows:

 Click the drop-down list next to Ask for SIM PIN at Power Up and select Enabled then click the

Apply button. You are prompted to enter the Current PIN as confirmation:

 Enter the current PIN in the editbox provided and click the Apply button

The page changes to reflect the Enabled state and provide the Change PIN facility as follows:

When Power-on PIN Lock is enabled, all services except emergency calls (voice enabled models only) are not available until the SIM is unlocked.

To unlock the SIM using the telephone keypad on a voice enabled VoloAccess:

 Lift the handset and enter #NNNN# (where NNNN is the SIM PIN), then  Replace the handset.

To unlock the SIM using Admin:

 Select Status from the navigation panel.  Enter the SIM PIN in the editbox provided.

 Click the Apply button.

The Enter PIN to Unlock field only appears if Power-on PIN Lock is enabled.

The SIM PIN can also be entered in the 3G Embedded or Quick Setup pages.

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Change PIN

To change the PIN:

 Enter the new PIN in the editbox provided.  Re-enter the new PIN in the Repeat new PIN editbox.  Click the Apply button to make the change.

You are prompted to enter the current (old) PIN as confirmation.

 Enter the current (old) PIN in the editbox provided and click the Apply button.

The PIN is now changed.

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VoloAccess™ User Manual

PUK

If the PIN is entered incorrectly three times, the SIM is locked and the following page is displayed. It is necessary to contact your service provider to obtain the PUK (Personal Unlocking Key) for your SIM.

To unlock the SIM:

 Enter the PUK in the editbox provided.  Enter a new PIN in the editbox provided.  Click the Apply button.

After about 5 - 10 seconds

 The Mobile Network Connection indicator on the VoloAccess turns ON.  On the Admin Status page, the WAN Status, State changes from Not Connected to Connected.

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Failover

Failover is the capability to switch automatically to a secondary network when the primary network fails. By default Failover is disabled. Once enabled, the VoloAccess supports failover between multiple WAN

interfaces. Automatic failover provides enhanced availability and reliability. WAN failover takes place when a WAN device fails due to disconnection, for example, the 3G network

goes offline. If the primary WAN interface fails, the VoloAccess redirects network traffic through the secondary WAN interface until the primary WAN interface becomes available and its connectivity is verified.

By default, the WAN Ethernet is established as the primary interface together with the embedded 3G wireless module as the secondary interface.

The preference (primary or secondary) of the WAN interfaces is configurable. Factors that may contribute to the selection of the primary interface are items like cost, reliability and speed.

The following diagram shows the VoloAccess utilizing both a 3G wireless broadband connection and a wired connection (ADSL modem) to implement automatic failover.

The connectivity of the WAN interfaces is verified by regular monitoring of reliable hosts. When a DNS lookup of a reliable host via an interface fails, the VoloAccess marks that interface as failed and automatically activates an alternate interface.

Setting up Failover

Following is an example of setting up a wired modem as the secondary WAN interface.

Do not connect a WAN Ethernet cable until Failover has been enabled and configured.

To access the WAN Failover page select WAN then Failover in the navigation panel – the Failover page appears.

 Select Enabled from the drop-down list box and click the Apply button.

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 Polling Interval

The length of time (in seconds) between DNS resolution attempts. The polling requests are the regular monitoring of the WAN interfaces.

A short interval between DNS polling provides fast detection of connection failure, but results in increased data usage. The range of values is: Min: 5 seconds to Max: 1 day.

 Poll Timeout

The number of seconds to wait for a DNS reply. It may be necessary to increase this value for slow links in order to provide sufficient time to receive a reply. The range of values is: Min: 1 second to Max: 3 minutes.

 Poll Failure Count

The number of successive DNS resolution failures before the interface is considered to have failed. Once the specified number of failures has been reached, the next available interface will become the active interface. The range of values is: Min: 1 to Max: 100

 Interface Order

Defines the preferred order of interface usage. The primary interface is used in preference to the secondary interface until it fails at which time the VoloAccess will switch to the next interface. To change the interface order, click the Raise button.

 Servers To Be Resolved

The list of host names to resolve. The default hosts can be replaced or deleted. Additional host names can also be defined. Use the Save, Delete and Add buttons to manage these items. At least one host must be defined.

After enabling Failover and selecting the interface order, it is necessary to enable the WAN port before connecting the VoloAccess to a secondary WAN interface.

The following items can be configured if necessary.

After making changes to this page click the Apply button.

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 Interface

The name of the Interface

 Status

Displays the current status of the interface. Additional information may be displayed, depending on the interface type. A connected interface has the

status "Connected”. Other status messages will depend on the type of

interface. For example a 3G interface may have a status of:

"Connected" "Not connected, network not online" "Not connected”

A WAN interface may have a status of:

"Connected" "Bridged" "Disabled" "Connecting"

By default, the WAN port is Bridged – see Enable WAN Ethernet Port for further information.

Other status messages may also be displayed.

 Verified

Indicates whether the interface has passed the DNS resolution test.

 Active

The active interface is marked with a blue icon.

After enabling Failover, the WAN page changes to reflect the status of the primary and secondary WAN interfaces and the WAN section of the navigation panel expands to include WAN Ethernet as

shown in the following image.

The WAN page displays the following:

WAN Failover is not yet fully configured – continue as follows:

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 IP Address

IP Address for the VoloAccess to use on the external Ethernet WAN

 Netmask

Netmask of the external Ethernet WAN

 Gateway

IP address of the external Ethernet WAN Gateway

 DNS 1

IP address of the external Ethernet WAN Primary DNS server

 DNS 2

IP address of the external Ethernet WAN Secondary DNS server

Enable WAN Ethernet Port

The WAN Ethernet port can be configured manually or, by selecting DHCP to automatically obtain an IP address from an external WAN modem/router. Selecting DHCP should be suitable for most users.

If Manual is selected, it is necessary to enter the following information:

The above information can be obtained by accessing the configuration page(s) of the external WAN modem/router. Refer to the modem/router documentation for further information.

 Configure the WAN Ethernet port to obtain an IP address automatically as follows:  In the navigation panel select WAN Ethernet – the WAN Ethernet page appears.

 Use the drop-down list box to select DHCP.  Click the Apply button. The WAN Ethernet port is now enabled and configured.  Connect the WAN port of the VoloAccess to a modem using an Ethernet cable.  Wait for 10 seconds then click Refresh - the page reloads with DHCP enabled and expands to include

further Network information together with Traffic Statistics as follows: It may be necessary to repeat the Refresh several times before the updated information appears.

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The WAN Ethernet page displays the following information:

 Network Status

Displays the following:

- WAN Ethernet interface connection status

- the IP Address allocated to the VoloAccess on the Ethernet WAN

- the Subnet Mask

- IP address of the WAN Ethernet Gateway

- IP addresses of the Domain Name Servers (Primary and Secondary)

- MTU (Maximum Transmission Unit).

 Traffic Statistics

The number of packets and bytes received (RX) and transmitted (TX).

 Settings

The Operating Mode of DHCP should be suitable for most users, however these items can be configured if necessary. To configure these settings, select Manual as the Operating Mode.

 Operating Mode

From the drop-down list box select the Operating Mode. The options are:

 Disabled – The Ethernet interface is disabled  Bridged – The WAN Ethernet port is bridged and operates as a LAN

port. In this configuration, the VoloAccess is a 5 port switch

 Manual – The Ethernet interface can be configured manually  DHCP – The Ethernet interface will be configured via DHCP

 MAC Address

The MAC address of the VoloAccess WAN Ethernet interface

 IP Address

The IP Address for the VoloAccess to use on the Ethernet WAN

 Netmask

The Netmask of the Ethernet WAN

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 Gateway

The IP address of the WAN Ethernet Gateway

 DNS 1

The IP address of the WAN Ethernet Primary DNS server

 DNS 2

The IP address of the WAN Ethernet Secondary DNS server

Review the implementation of Failover by returning to the WAN page – in the navigation panel select WAN.

Observe the Connection and Verification status of the WAN interfaces. When all interfaces are fully operational, they are shown as being Connected and Verified with the primary interface Active.

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Dynamic DNS

To a user, domain names like vololink.com make perfect sense, but not to a computer. Computers work with numbers in the form of IP addresses like 124.177.145.95 to communicate with each other on the Internet.

DNS translates domain names into IP addresses (and the other way around) making it possible for computers to communicate; however dynamically assigned IP addresses change.

Dynamic DNS (Domain Name System) works by reassigning IP addresses to domain names. Dynamic DNS allows your domain name to follow your IP address automatically by having your DNS records changed when your IP address changes.

Admin allows you to configure Dynamic DNS using a third-party provider.

It is necessary to register with a Dynamic DNS provider before configuring the VoloAccess to use

Dynamic DNS.

To access the Dynamic DNS page select Dynamic DNS in the navigation panel – the Dynamic DNS page appears.

Dynamic DNS is configured as follows:

 Select Enabled from the drop-down list next to Dynamic DNS.  Enter the Hostname supplied by the Dynamic DNS provider in the editbox provided.  Select the Dynamic DNS service provider from the drop-down list next to Service.  Enter the Username supplied by the Dynamic DNS provider in the editbox provided.  Enter the Password supplied by the Dynamic DNS provider in the editbox provided.  Click the Apply button.

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LAN Status displays the following:

 MAC Address

The MAC (Media Access Control) address of the VoloAccess.

 IP Address and

Netmask

The IP (Internet Protocol) Address and Netmask of the VoloAccess.

 MTU

MTU (Maximum Transmission Unit - the size of the largest packet that a network protocol can transmit).

 DHCP Server

The status of the DHCP (Dynamic Host Configuration Protocol) Server in the VoloAccess with an option to View leases. (see below).

Traffic Statistics displays the following:

 RX Packets and Bytes

The number of data packets and bytes received.

 TX Packets and Bytes

The number of data packets and bytes transmitted.

 Collisions

The number of collisions on the network.

LAN

The LAN (Local Area Network) page displays the LAN status and traffic statistics. To view the LAN page click LAN in the Navigation panel - the LAN page appears:

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View Leases

To view the leases assigned by the DHCP server, click View leases – The current DHCP leases are displayed.

Settings

To view or edit the LAN Settings select LAN followed by Settings in the Navigation panel - the LAN Settings page appears:

Most users will not need to change anything on this page. However, if necessary, you can define the IP

Address and Netmask of the VoloAccess as well as Enable or Disable the DHCP Server together with the IP Range (assigned by the DHCP Server) and the Lease Time of the IP Address.

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Enter the following data for each computer to be assigned a static DHCP address:

MAC Address

Enter the MAC address e.g. 00:1a:4b:5c:38:61

IP Address

Enter the IP address e.g. 192.168.0.150

Host Name

Enter a Host Name (optional) – recommended as it helps identify the computer. (It is in readable format rather than a number – see View leases.)

Click the Add button to complete assigning a static DHCP address.

The VoloAccess incorporates a DHCP server that assigns dynamic IP addresses to local clients (computers connected to the VoloAccess). The IP addresses are allocated from the predefined range of addresses defined on this page. The default address range is suitable for most local networks. The option to Edit static DHCP assignments is the same as selecting Static DHCP from the navigation panel.

The DHCP server allocates the IP address for the term of the Lease Time defined on this page. The lease is the amount of time that an IP address is valid for a specific device. If the lease expires and the device is still connected, the lease is automatically renewed.

UPnP™

UPnP (Universal Plug and Play) provides automatic port forwarding between certain Internet applications and your LAN. UPnP needs to be enabled to allow programs like MSN Messenger and most games to work through the VoloAccess firewall. The default setting for UPnP is Enabled.

To enable/disable this feature:

 Select Enabled or Disabled in the drop-down list next to UPnP on the Settings page.  Click the Apply button – the Settings page reappears with UPnP reconfigured.

Static DHCP

Static DHCP configures the DHCP server on your VoloAccess to always assign the same (static) IP address to a specific network adapter installed in a computer on the LAN. Every network card has its own unique address - the MAC (Media Access Control) address that is used to identify it on the LAN. At boot time the computer requests its IP address from the VoloAccess DHCP server. The DHCP server recognises the MAC address of the computer's network card and assigns the static IP address to it.

Static DHCP is required if you want your computer to always have the same IP address. This is sometimes required by certain programs. Static DHCP should be used in conjunction with Port Forward. If you forward an external WAN TCP/UDP port to a port on a server running inside your LAN, you have to provide that

server with a static IP address - this can be achieved using Static DHCP. To assign static IP addresses to computers on your LAN select Static DHCP in the navigation panel – the

Static DHCP window appears.

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VPN

The VoloAccess can be configured as a VPN (Virtual Private Network) Host. To do this, proceed as follows:

 Select LAN followed by VPN in the Navigation panel - the VPN Page appears:  Select Enabled from the drop-down list and proceed to configure VPN.  Click the Apply button

You will need to obtain the following information from the administrator of the remote server:

 Remote Host Address  Remote Network Address  Remote Network Mask  Remote Network Gateway  Authentication Key – A Pre-Shared Key (PSK)

The VPN is implemented using IPsec in Network-to-Network mode. This means that the VoloAccess

is a VPN router providing connectivity between two LANs.

Currently, the supported settings are authentication via pre-shared key using SHA1, with 3DES encryption. The Diffie-Hellman group is modp1024.

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Configuration Item

Explanation

Server IP: 192.168.0.100

The IP address of the server on the internal network where the port will be forwarded.

Server Port: 8080 to 8081

The port numbers on the internal server.*

Protocol: TCP

The protocol to be forwarded.

NAT Port: 80 to 81

The port numbers on the VoloAccess to be forwarded.*

Port Forward

Port forward is used to allow an external user to reach a port on a private IP address (inside a LAN) from the outside via a NAT-enabled router (VoloAccess).

When a computer on the Internet sends data to the public IP address of the VoloAccess, it needs to know how to manage the data. Port Forward tells the VoloAccess which computer on the local area network to send the data to.

To configure Port Forward select LAN followed by Port Forward in the Navigation panel - the Port Forward page is displayed:

Enter the Server IP address and Server Port(s), select the Protocol from the drop-down list, and enter the NAT Port(s) then click the Add button.

Example

In this example, port forward is used to allow incoming access to an internal web server.

* To define a single port, enter the same value for both. For example, to define a single Server Port

enter 8080 to 8080.

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WiFi

Your WiFi VoloAccess enables you to connect your computer wirelessly to the Internet as shown in the following diagram.

WiFi is also referred to as WLAN.

By default WiFi is Disabled. To set up a wireless network it is necessary to configure both the VoloAccess and the computer (or computers) that will be connecting wirelessly.

Configuring WiFi

WiFi on the VoloAccess is configured as follows:

 Select WiFi from the navigation panel – the WiFi page appears.  Use the drop-down list next to WiFi Access Point and select Enabled.

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Configure each of the following taking into account network security and performance.

Channel

The VoloAccess WiFi network operates in the 2.4GHz frequency range. The operation of your WiFi network may be affected by other devices, such as cordless phones. If you experience any interference or slow connection, try selecting another channel.

SSID

This is the Service Set Identifier, or Network Name of your WiFi network. The VoloAccess broadcasts this information regularly. This feature allows clients to dynamically discover and roam between WiFi networks.

Enter a name for your WiFi network in the editbox.

BSSID

The Basic Service Set Identifier - the BSSID is the MAC address of a wireless access point, in this case the VoloAccess.

Broadcast SSID

The default setting is Enabled. This allows clients to discover and connect to the VoloAccess.

Security and Authentication

By default the Security Mode is set to None making it an open system. This is the least secure of all settings and is not recommended.

There are three settings available for Security Mode – they are:

WEP

Wired Equivalent Privacy is a protocol used to secure WiFi networks. To configure WEP as the Security Mode, select WEP from the drop-

down list – the page reloads automatically and displays the WEP Authentication and WEP Encryption Key edit boxes.

Select the WEP Authentication method from the drop-down list, then enter a WEP Encryption Key (must be exactly 5 or exactly 13 ASCII characters) in the editbox provided, and click the Apply button.

WPA

WiFi Protected Access is a protocol used to secure WiFi networks. To configure WPA as the Security Mode, select WPA from the drop-

down list – the page reloads automatically and displays the WPA PreShared Key editbox.

Enter a WPA Pre-Shared Key (8-63 ASCII characters) in the editbox provided and click the Apply button.

WPA2

WiFi Protected Access version 2 is a more secure version of the WPA protocol. This protocol may not work with some older network cards.

To configure WPA2 as the Security Mode, select WPA2 from the dropdown list – the page reloads automatically and displays the WPA PreShared Key editbox.

Enter a WPA Pre-Shared Key (8-63 ASCII characters long) in the editbox provided and click the Apply button.

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WiFi Access Control

MAC address filtering is provided to allow you to restrict access to your WiFi network to specific computers. The MAC address is a unique address applied to a network adapter.

Access Control is configured as follows: Select WiFi then Access Control in the navigation panel – the Access Control page appears.

 From the drop-down list next to MAC Address Filtering select Enabled.  From the drop-down list next to Filter Mode select Allow or Deny. You can choose to allow or deny

all specified clients, that is, all allowed or all denied access.

 Enter the MAC address of the client in the format nn:nn:nn:nn:nn:nn and click the Add button.  Continue adding MAC addresses and when complete, click the Apply button.

Following is an example of a WiFi Access Control configuration:

 To modify an entry, edit the MAC address then click the Save button next to it.  To delete an entry, click the Delete button next to it.

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WPS (WiFi Protected Setup)

If your wireless clients (computers with WiFi devices installed) support WiFi Protected Setup (WPS), you can use this feature to connect the wireless client securely and easily to the VoloAccess.

To access the WPS page select WiFi then WPS from the navigation panel – the WPS page is displayed.

To use WPS to connect wireless clients to the VoloAccess it is necessary to configure WiFi as described in the Configuring WiFi section of this manual, then continue as follows:

It is recommended that you read the user manual that came with the WPS-capable WiFi device prior to proceeding.

WPS supports two methods of connection; the PIN method and the Push Button Configuration (PBC)

method.

It is recommended that the WPS feature only be used with WPA or WPA2 security implemented.

PIN Method

 On the client computer, run the Setup program supplied with the WPS-capable device. This usually

involves inserting the supplied CD into the computer‟s DVD/CD drive and allowing it to run automatically. If this is not the case, refer to the user manual supplied with the WPS-capable device on how to install the software.

 The Setup program should take you through the steps required to connect to a WPS-capable Access

Point, in this case, the VoloAccess.

 If an option for PIN or PBC method of connection is offered, select PIN.  Continue by following the steps offered by the Setup program.  The PIN method has two forms; the first is where the PIN is provided by the WPS-capable WiFi

device (Client PIN), the second is where the PIN is provided by the Access Point (VoloAccess PIN).  For the Client PIN method; when prompted, enter the PIN provided by the Setup program in the

Client PIN editbox of the WPS page of Admin. Wait until prompted by the Setup program, then click the Start button in the WPS page of Admin.

 For the Access Point method; when prompted, enter the PIN, displayed on the WPS page under

VoloAccess PIN, into the new client's Setup program.

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 If prompted by the Setup program to initiate WPS on the Access Point, press the WPS

button (shown here) on the VoloAccess or, click the Start button in the WPS page of Admin.

 During negotiation the WPS page changes to reflect the WPS Active state and the WPS indicator on

the VoloAccess flashes.

 After WPS negotiation has completed, verify the connection by selecting LAN > View Leases in

Admin.

PBC Method

 On the client computer, run the Setup program supplied with the WPS-capable device. This usually

 The Setup program should take you through the steps required to connect to a WPS-capable Access

Point, in this case, the VoloAccess.

 If an option for PIN or PBC method of connection is offered, select PBC.  Continue by following the steps offered by the Setup program.

During negotiation the WPS page changes to reflect the WPS Active state and the WPS indicator on the VoloAccess flashes.

 After WPS negotiation has completed, verify the connection by selecting LAN > View Leases in

Admin. You can still connect non-WPS-capable wireless clients using the process described in the next

section.

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Configuring Wireless Networking on your computer

Windows XP

 Click Start, then Control Panel.  Double-click Network Connections.  Locate your WiFi adapter in the list. Right-click this and select View Wireless Networks.  Select the network name (SSID) that you defined when setting up WiFi on the VoloAccess and click

Connect.

 If security is configured on the VoloAccess, a dialog box is displayed requesting a Network key.

 Type in the same pre-shared key that was entered when setting up WiFi on the VoloAccess. Re-enter

the key as confirmation then click Connect.

 After a delay of approximately 5 to 10 seconds the message Connected should display in the dialog

box and an icon ( ) is displayed in the Windows XP notification area.

 Open your web browser; you should be online and able to access the Internet.

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Windows Vista

 Click Start, then Control Panel.  Click Network and Internet.  Click Network and Sharing Center.  Click Connect to a network – the following dialog box appears for you to select a network.

 Select the network name (SSID) that you defined when setting up WiFi on the VoloAccess and click

Connect – the Connect to a network dialog box appears.

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 Type in the same pre-shared key that was entered when setting up WiFi on the VoloAccess then click

Connect – please wait while Windows networking connects to the VoloAccess.

 After a delay of approximately 5 to 10 seconds the following dialog box appears:

 Click the Close button.  Open your web browser; you should be online and able to access the Internet.

If you are unable to access the Internet, please refer to the Troubleshooting guide.

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The following settings can be configured:

Volume

This is the handset earpiece volume (1- quiet, 4 – loud).

DTMF Dial Timeout

Define the time from dialling to call setup. This is the time lag between when you finish keying the number to call, and when the phone starts to dial. The timeout range is between 2 and 10 seconds. The default setting is 3 seconds.

Country/Region

Select from the drop-down list.

Line Reversal

If a Private Automatic Branch eXchange (PABX) is connected to one of the VoloAccess phone ports, it may be necessary to enable this feature as some features of a PABX require Line Reversal to clear down the line or help hang up the call. This feature is required when a PABX is using PSTN as opposed to ISDN. To enable Line Reversal, select Enabled from the drop-down list.

Telephone

This section, including Supplementary Services, applies only to Voice Enabled models of the VoloAccess. To configure operation of the telephone select Telephone from the Navigation panel - the Telephone page

is displayed:

Telephone Settings

Default Dial

Default Dial is a number that can be configured for the VoloAccess to dial automatically after a defined

timeout simply by lifting the handset. This feature can be used as an emergency call facility. To implement this feature, Enable Default Dial using the drop-down list then click Apply.

Enter the Default Dial Timeout (in seconds) and the Default Dial number then click the Apply button. The valid range for the timeout is between 0 and 10 seconds. The default setting is 5 seconds.

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You can also configure:

Inbound Caller ID

To display the Caller ID of an incoming call on a Caller ID capable handset.

Outbound Caller ID

Own Number sending.

Call Waiting

Call Waiting notification.

Call Divert settings override Call Waiting settings.

To enable/disable these settings, use the drop-down list then click the Apply button.

The following can be configured:

Divert All Voice Calls

Unconditional Call Diversion.

Divert Voice Calls when Busy

Busy Call Diversion.

Divert Voice Calls when Not Reachable

Phone Not Reachable Call Diversion.

Divert Voice Calls when Calls are Not Answered

No Answer Call Diversion (after a defined number of seconds).

To enable any of these settings first enter a phone number to divert to, then click the Enable button.

To disable a setting, click the Disable button.

Call Divert settings override Call Waiting settings.

Telephone Supplementary Services

Support of Supplementary Services is dependent on the network. For this reason, all of the VoloAccess

services may not be available.

Call Divert

To configure Call Divert, select Telephone followed by Call Divert in the Navigation panel - the Call Divert page is displayed:

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Call Type

Setting

Explanation

All Calls

Disable Call Barring for All Calls

All Call Barring is disabled

Incoming Calls

All Incoming Call Barring Disabled

All Incoming Call Barring is disabled

All Incoming Calls Barred

All Incoming Calls to the VoloAccess are Barred

All Incoming International Calls when Roaming Barred

All Incoming International Calls are barred when the VoloAccess is Roaming

Outgoing Calls

All Outgoing Call Barring Disabled

All Outgoing Call Barring is disabled

All Outgoing Calls Barred

All Outgoing Calls from the VoloAccess are Barred

All Outgoing International Calls Barred

All Outgoing International Calls from the VoloAccess are Barred

All Outgoing International Calls except to Home Country Barred

All Outgoing International Calls from the VoloAccess are Barred except those to your Home Country

When a setting has been enabled, the Status changes to reflect the current setting. For example, if

you configured Divert Voice Calls when Calls are Not Answered to divert after 20 seconds the status would change to: Enabled, diverting to +[number] (where +[number] is the number to divert to) after 20 seconds.

Call Barring

To configure Call Barring, select Telephone followed by Call Barring in the Navigation panel - the Call Barring page is displayed:

Call Barring can be configured for:

To configure these settings, use the drop-down list to select the action, enter the Password and click the Apply button. You will need to obtain the password for Call Barring from your service provider.

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Configuring Supplementary Services using the Phone Keypad

Introduction

Support of Supplementary Services is dependent on the SIM installed in the VoloAccess and also on the

network. For this reason, all of the documented services may not be available. The VoloAccess supports the following list of Supplementary Services.

 Inbound Caller ID  Outbound Caller ID  Call Waiting  Call Divert  Call Barring  Multi-party Calls  Call Transfer  Call Holding  Call Waiting

Throughout this section the instructions will refer to the Flash key, which can be labelled as Flash or

Recall on a telephone.

Not all telephones have a Flash key. In which case, use the Telephone page in Admin to configure

Telephone Supplementary Services. When you see this icon in the instructions, lift the telephone handset Off Hook. When you see this icon in the instructions, replace the telephone handset On Hook.

Keypad commands will work with a DTMF capable (tone dialling) phone only.

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Feature

Keypad sequence

General Settings

Inbound Caller ID enable Inbound Caller ID disable

*30Flash

#30Flash

Outbound Caller ID enable Outbound Caller ID disable

*31Flash

#31Flash

Call Waiting enable Call Waiting disable

*43Flash

#43Flash

Volume Setting (Where Volume Level = 1 – 4)

#69*

[Level]

Flash

Inbound Caller ID Notes

This feature is only applicable for handsets that support Caller ID Display.

Call Divert

In the following section [number] is the number to divert to. Note: The Country Code prefix of + is entered as **

Divert all Voice Calls enable Divert all Voice Calls disable

*21*[number]*Flash

#21**Flash

Divert Call when Phone is Busy enable Divert Call when Phone is Busy disable

*67*[number]*Flash

#67**Flash

Divert Call when No Reply enable Divert Call when No Reply disable

*61*[number]*[delay]Flash

(where delay is 5 to 30 seconds)

#61**Flash

Divert Call when Not Reachable enable Divert Call when Not Reachable disable

*62*[number]*Flash

#62**Flash

Call Diversion Notes:

1. If diversion of all voice calls is enabled and call diversion when either Phone is Busy or No Reply or Not Reachable is enabled, it will first disable All Voice Calls Diversion and then enable that particular diversion.

2. When diversion of all voice calls is enabled, this will override all other diversion settings.

Call Barring

You will need to obtain the password for Call Barring from your service provider.

All Call Barring disable

#330*<password>Flash

Bar all Incoming Calls enable Bar all Incoming Calls disable

*35*<password>Flash

#35*<password>Flash

Bar All Incoming International Calls when Roaming enable Bar All Incoming International Calls when Roaming

disable

*351*<password>Flash

#351*<password>Flash

All Incoming Call Barring disable

#353*<password>Flash

This section continued on next page…

Table of Supplementary Phone Services

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Call Barring continued…

Bar All Outgoing Calls enable Bar All Outgoing Calls disable

*33*<password>Flash

#33*<password>Flash

Bar All Outgoing International Calls enable Bar All Outgoing International Calls disable

*331*<password>Flash

#331*<password>Flash

Bar All Outgoing International Calls except to Home Country enable

Bar All Outgoing International Calls except to Home Country disable

*332*<password>Flash

#332*<password>Flash

All Outgoing Call Barring disable

#333*<password>Flash

Feature

Keypad sequence

Answer a Call in Waiting

Flash2# Alternates between the calls

Multiparty Call – A call is in progress and there is another incoming call

Flash2# to put current call on hold and pick up the incoming call; then, Flash3# to connect all calls

Multiparty Call – A call is in progress and you make another call

Flash2# to put current call on hold, make another call by Flash[number]*, when call is answered, Flash3# to connect all calls

The next section refers to In Call features. These commands are executed while a call is in progress.

Cancelling a Command

For all commands except the In-Call Feature commands, hanging up the telephone handset or pressing the Cancel button in Admin will cancel it.

Command Success/Failure Indication

For a command entered using the keypad, you will hear a high pitched beeping (higher than the dial tone pitch) to indicate success. A low pitched beeping (similar to the dial tone pitch) indicates failure.

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Under the System Information heading the following items appear:

 Model Name

This is the Model Name of the VoloAccess.

 System Uptime

The lapsed time since the VoloAccess was powered on.

 Firmware Version

The Version Number of the Firmware installed on the VoloAccess.

 Serial Number

The Serial Number of the VoloAccess.

 Factory Config ID

The ID of the factory configuration that the VoloAccess will revert to when Reset to Factory Defaults.

Under the System Settings heading the following items appear:

 Admin Password

The default password for the VoloAccess is "password". This should be changed to protect access to your VoloAccess. (see

below).

 Remote access to Admin

Enable/disable remote access to Admin using the WAN IP Address (see below).

 Language

Select the Language from the drop-down list.

System

The System page displays System Information and allows the configuration System Settings. From the Navigation panel, select System - the System page appears.

To change the Admin Password:

 Enter the new password in the editbox, and then click the Apply button.  You are prompted to Log in using the new password.  Enter the new password and click the OK button.

If Remote Access to Admin is enabled, it is recommended that you change the default password to prevent unauthorized access.

To enable/disable Remote Access to Admin:

 Select Enabled or Disabled from the dropdown list. You can also define the port that Remote Access

will use. The default value is port 80.

 Click the Apply button.

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Accessing Admin Remotely

To access Admin remotely use a Web Browser as follows:

 Enter the WAN IP Address of the VoloAccess into the address area of a Web Browser and press

Enter. The WAN IP address is obtained from the WAN > 3G Embedded page in Admin under the heading Network Status.

 When prompted enter the Admin User ID and Password, then click OK. This is the same User ID

and Password used to access Admin locally.

If your 3G service provider allocates a private IP address to the VoloAccess (this is known to happen

in some cases) then Remote Access to Admin will not work. A private IP address is in one of the following ranges:

10.0.0.0 - 10.255.255.255

172.16.0.0 - 172.31.255.255

192.168.0.0 - 192.168.255.255

Setting the Date and Time

To set the Date and Time on the VoloAccess follow these steps:

 From the Navigation panel select System followed by Date/Time - the Date/Time page appears:

 By default, the Time Source is Manual.  Enter the current Date and Time.  Select your Local Timezone Offset from the drop-down list.  Click the Apply button to save the settings.

The Time Source can also be configured to NTP (Network Time Protocol) or NITZ (Network Identity and Time Zone) meaning the VoloAccess will synchronise the date and time with a time server.

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To select the NTP Time Server:

 Select NTP from the drop-down list.

 Select your Local Timezone Offset from the drop-down list.  Click the Apply button.

To select the NITZ Time Server:

 From the drop-down list select NITZ then click the Apply button.

It is not necessary to specify a Local Timezone Offset as the NITZ protocol automatically determines

this in conjunction with the mobile network.

NITZ support is network operator dependent.

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Updating the VoloAccess Firmware

From time to time it may be necessary to update the VoloAccess firmware. To obtain updated firmware please contact your VoloAccess supplier then proceed as follows:

If you are updating the firmware on a WiFi enabled VoloAccess, connect the VoloAccess to the

computer using the supplied Ethernet cable.

 From the navigation panel select System followed by Firmware – the Firmware page appears:

 Click the Browse button to locate the Firmware Update file - a browse box opens.  Select the Firmware Update file.  Click the Open button to select the update.  Click the Update Firmware button to start the process.

The Firmware update will take between 3 and 8 minutes to complete.

Make sure that you click „Update Firmware‟ only once.

Do not attempt to cancel or interrupt the firmware update.

Do not navigate away from the Firmware Update page until complete.

When the update is complete the VoloAccess will reboot automatically and the Firmware Update Complete page will appear.

The VoloAccess will restart automatically and display the VoloAccess Index page.

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Save/Restore Configuration

It is good practice to save the VoloAccess configuration to a file so that it can be restored at a later date if it becomes necessary to recover from a configuration error. To save the configuration, proceed as follows:

 Select System followed by Save/Restore in the Navigation panel - the Save/Restore page appears:

 Click the Save Configuration button.

A confirmation dialog appears. Click the Save button.

The Save As dialog appears.

 Select a location to save the backup configuration file.  Click the Save button to complete the task.  A Download Complete dialog appears – click Close.

To Restore a saved configuration:

 Under the heading Restore Configuration click the Browse button - a dialog opens for you to locate

and select the previously saved backup configuration file.

 Click the Restore Configuration button.

Do not attempt to cancel or interrupt this operation. After the upload has completed it is necessary to restart the VoloAccess for the restored configuration

to take effect.

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Move to the first page of the Event Log.

Move to the previous page of the Event Log.

Move to the next page of the Event Log.

Move to the last page of the Event Log.

Event Log

To view the Event Log select System followed by Event Log in the Navigation panel - the Event Log page appears:

Events are displayed in groups of 20 items. Use the Back/Forward keys (see below) at the bottom of the page to move through the Event Log.

If you lodge a support request you may be asked to view the Event Log to assist in diagnosis. To save a copy of all VoloAccess logs:

 Click the Save all logs button – the following dialog box appears:

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 Click the Save button.  A Save dialog appears for you to select a location to save the file.  Click the Save button – a Download complete dialog appears.  Click the Close button.

Factory Defaults

Setting the VoloAccess to factory defaults will overwrite all configuration items including the Admin

password. The configuration settings can be saved using the Save Configuration feature. This saved file can be restored once the VoloAccess has restarted.

To restore the VoloAccess to the factory settings select Factory Defaults from the Navigation panel - the Factory Defaults page appears:

 Select Yes from the drop-down list.  Click the Apply button.

The VoloAccess will restart and display the Restarting page containing a prompt to „click here to refresh‟. If JavaScript is enabled in your Web browser, this is not necessary to reload the page – the refresh will happen automatically.

It is necessary to re-enter the APN before the VoloAccess will connect to the Internet.

Setting the VoloAccess to factory defaults can also be done using the Reset button.

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Restarting the VoloAccess

To restart the VoloAccess select Restart from the Navigation panel - the Restart page is displayed:

 From the Drop-down list select Restart now.  Click the Apply button - the Restarting page appears.

 The VoloAccess will restart automatically and display the Index page.

If JavaScript is enabled in your Web browser, it is not necessary to „click here refresh‟ to reload the page – the refresh will happen automatically.

The VoloAccess can also be restarted using the Reset button.

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SMS Services

To use the VoloAccess to send or view received SMS messages proceed as follows:

● Return to the VoloAccess Index page and select SMS – the SMS Inbox page appears.

To return to the VoloAccess Index page, click the Vololink logo in the top left of any page.

Use this page to read SMS messages received by the VoloAccess.

Unread messages are displayed in bold text. To mark a message as “Read”, click the checkbox next to

the message(s) and click the Read button.

There is no audible or visual notification that an SMS message has been received. It is necessary to load

SMS and check the Inbox.

● The Date/time column shows the Date and Time the SMS message was received.

● The From column displays the sending mobile number.

● The Message column displays the text of the message.

From this page you can Reply, Forward or Delete a message. (see below)

Reply to an SMS message

● Click the Reply button next to the message to reply to.

● The New SMS page appears with the recipient‟s number in the Phone Number editbox.

● Enter the message text, then click the Send button.

Forward an SMS message

● Click the Forward button next to the message to forward.

● The New SMS page appears with the message in the Message editbox.

● Enter the phone number (or click the Contacts button to select a recipient), then click the Send button.

Delete an SMS message

● Click the checkbox next to the message(s) to delete.

● Click the Delete button.

The message is deleted immediately without further confirmation.

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Creating a new SMS message

To create a new SMS message, follow the steps below:

● In the Navigation Panel click New SMS - the New SMS page appears.

● Enter the Mobile Phone Number(s) or, Select from Contacts (the Contacts page appears).

When entering multiple mobile phone numbers, use a comma (,) or semicolon (;) as a separator. For

example, NNNNNNNNN,NNNNNNNNN.

● Select a recipient by clicking the checkbox next to the contact‟s name (multiple recipients may be

selected), then click the OK button to add the number(s) to the Recipients list.

● Type the message in the Message edit box. As the message is entered, the Message Size (in characters)

is displayed.

● The maximum number of characters per message is 160. Longer messages are split into smaller

messages and combined at the receiving end.

● Click the Send button to complete sending an SMS message.

Adding new entries to the Contacts page

Use the SMS Contacts page to store mobile phone numbers of the people that you correspond with via SMS. To add a new entry, proceed as follows:

● In the Navigation Panel click Contacts - the Contacts page appears.

The contacts already stored on the SIM are read and displayed.

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● In the blank Contact Name editbox at the bottom of the list enter the new contact‟s name.

● In the blank Phone Number editbox at the bottom of the list enter the new contact‟s phone number.

● Click the Add button to add the new contact to the Contacts list.

Contacts are arranged in alphabetical order.

Contacts that you add can be edited or deleted; those added by the SIM provider are read only and

cannot be edited or deleted.

Editing an entry in the Contacts list

To edit an existing contact:

● Make the required changes to the Contact Name or Phone Number, then click the Save button.

Deleting an entry in the Contacts list

● Click the Delete button next to the contact to delete.

The contact is deleted immediately without further confirmation.

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Saving a Draft Copy of a Message

There are occasions when you may wish to create a message to be sent later. To do this, open the

New SMS page and compose the new message. When complete, click the Save button – the message is

saved in the Drafts area for later use. To use a previously saved Draft message:

● In the Navigation Panel select Drafts - the Drafts page appears:

● Click the Edit button next to the message to process - the message is loaded into the New SMS

message page for editing and sending.

To delete a draft message, click the checkbox next to the message to delete, and then click the Delete

button.

The message is deleted immediately without further confirmation.

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Sent Messages

The Sent page is used to view previously sent SMS messages.

● Click Sent in the Navigation panel - the Sent page appears:

Sent messages are displayed for viewing. The Sent page can also be used to forward a message to another recipient as follows:

● Click the checkbox next to the message to forward.

● Click the Forward button - the message is loaded into the New SMS message page for editing.

● Enter the Mobile Phone Number(s) or, Select from Contacts (the Contacts page appears).

Multiple phone numbers can be entered. Use a comma (,) or semicolon (;) to separate the numbers.

● Select a recipient by clicking the checkbox next to the contact‟s name (multiple contacts may be

selected), then click the OK button to add the number(s) to the Recipients list.

● Click the Send button to complete forwarding an SMS message.

To delete a sent message, click the checkbox next to the message to delete, and then click the Delete

button.

The message is deleted immediately without further confirmation.

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Troubleshooting

This section describes how to solve a number of issues that could occur during installation, configuration, and use of the VoloAccess.

Before attempting any of the methods described in this section, make sure that the connected cables are securely inserted and that the Power indicator on the VoloAccess is On.

If none of the suggested methods resolve the issue, it is recommended that you:

 Restart the VoloAccess.  Reset the VoloAccess to default factory configuration and reconfigure the unit.

To restart the VoloAccess, click Restart in the navigation panel of the Admin page. If you still cannot access the VoloAccess, switch the VoloAccess off then wait for 30 seconds before switching it on again.

To reset the settings to default factory configuration, use a paper clip to press the Reset button. Refer to

Reset the VoloAccess to default factory configuration for further information.

The default factory configuration contains the original settings of your VoloAccess.

A reset to default factory configuration cannot be undone. If you reset the VoloAccess to default factory

configuration, all your previous configuration changes are replaced. If you have previously changed the password, you will have to login to the VoloAccess Index page with the default User name “admin” and Password “password”.

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Indicators

What do the VoloAccess Indicators mean… what are they telling me?

Please refer to VoloAccess Indicators. There you will find a comprehensive description of the function of each indicator.

The VoloAccess Signal Strength Indicator and Network Indicators are not On

There are a several possibilities:

 First, check that the SIM is inserted. If the SIM is missing, please insert the SIM in the correct

orientation. Refer to the diagram under Installing the SIM.

 If the SIM is inserted correctly, the most likely cause would be the SIM has the Pin Lock enabled.

The SIM could be locked after entering an incorrect PIN multiple times. The SIM could also be faulty.

 The dial tone sounds different for PIN lock and PUK lock which, due to obvious limitations, is not

possible to describe here. PIN or PUK lock is best verified using the Admin Web page. Both PIN and PUK unlocking can be done via the Admin > WAN > 3G Embedded page. On a voice enabled VoloAccess the PIN can also be entered using the phone keypad. Unlock the SIM using the telephone keypad by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then replace the handset.

 If the Network indicator is still not On a few seconds after you have entered the correct PIN/PUK, the

SIM may be faulty or, you have inserted it incorrectly. Remove the SIM and reinsert it, referring to the diagram Installing the SIM.

 The easiest way to check if a SIM is faulty is to insert it in a mobile phone and attempt to make a

call. If it does not work, the SIM is faulty - you need to contact your service provider to obtain a replacement.

 If the VoloAccess still does not work after performing the above steps, please contact your Place of

purchase.

The VoloAccess Signal Strength Indicator is On and the Network Indicator is Off

 The SIM you are using is not recognized by your service provider. Please contact your service

provider to register your service or have the SIM replaced.

I have entered the APN provided by my Service Provider, but the Network Indicator is still not On. How do I solve this?

 Check the status from the Admin > WAN > 3G Embedded page. If it reports “Not connected”,

please check the APN entered. Spelling, including spaces, has to be correct for it to be accepted by the network.

 On the Admin > Status page check that the SIM State is 'Ready' under Cellular Network Status,

the Network Operator is correct and the Network State is 'Registered <a data capable technology, EDGE, GPRS, WSDMA etc>'.

 Confirm that your service provider does not require PPP Authentication. If PPP Authentication is

required, you need to configure the VoloAccess with the correct username and password. Refer to

Configuring PPP Authentication for further information.

 If this does not solve the problem, try turning the VoloAccess off and on again.  If this still does not solve the problem, please return the unit to the Place of purchase.

When I pick up the handset, the Telephone Indicator does not flash. Why?

 If you do not get a dial tone either, the cable between the telephone and VoloAccess is probably the

cause. Replace this cable or, if you have another telephone, try connecting it to the VoloAccess.

 If you do have a dial tone, check that you are able to make phone calls. If you can, the phone

Indicator may be faulty. Please return the unit to the Place of purchase.

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Telephone (Voice enabled models only)

When I pick up the telephone handset, I do not hear anything. Why?

 See Telephone Indicator answer.

Why do I not get the normal dial tone?

See Network Indicator answer.

 Telephone Service not available

If you cannot make or receive a call from a phone connected to the VoloAccess, perform the following actions to identify and solve the problem:

 Make sure that the phone is working; try connecting it to a fixed line telephone network (PSTN). The

phone has to be of a standard touch tone type (with DTMF keypad support). Some older phones have a keypad, but do not support DTMF. These phones are not supported by the

VoloAccess.

 Connect the phone directly to the Phone connector on the VoloAccess. Verify that a dial tone is heard

when picking up the handset. If not, replace the handset and restart the VoloAccess. Allow sufficient time for the VoloAccess to restart (the Signal Strength indicator should be On and solid – flashing indicates a weak signal) and then listen for the dial tone again.

 Lift the handset and the phone indicator should flash. If this does not happen:

 Check the phone connection.  If using a cordless phone, check that power supply is on.  Check the Call Barring setting using Admin. If necessary, disable all Call Barring. Refer to Call

Barring in the User Manual for further information.

 Check the SIM is not locked. If the SIM PIN is required, the dial tone is different (an intermittent

tone instead of the normal dial tone). On a voice enabled VoloAccess unlock the SIM using the telephone keypad by lifting the handset and entering #NNNN# (where NNNN is the SIM PIN) then replace the handset.

SIM

SIM Insertion

 See Network Indicator answer.  Make sure the SIM is inserted correctly. Refer to Installing the SIM.  If the Network Indicator is Off a PIN is required or, the SIM is locked as a result of entering an incorrect

PIN multiple times, in which case, the PUK is required to unlock the SIM. This can be verified on voice enabled models by connecting a telephone handset and listening to the dial tone, or load the Admin > Status page and check SIM Status - should be Ready if the SIM is functioning correctly.

 If the SIM is seated correctly but the SIM Status is not Ready; it is necessary to verify that the SIM is

working. The easiest way of verifying a SIM is to install it in a mobile phone and attempt to make a call.

Administration Web page

I can access the VoloAccess Administration Web page at http://192.168.0.1, but when I try to click on

Admin, Internet Explorer responds with the error, “The web page you requested is not available offline”

 According to Microsoft, “Internet Explorer searches for an Internet connection before it attempts to

serve local Web pages. This behavior is by design.”

 To correct this, from the File menu in Internet Explorer, uncheck the Work Offline option.

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Unable to Access Admin

If you cannot access Admin, perform the following actions to identify and solve the problem: Check that the computer is configured to obtain an IP address automatically using DHCP. If not, change

the computer TCP/IP settings. For further information, see Connecting the VoloAccess to a Computer or the manual of your operating system.

Check that an IP Address has been allocated to your computer by the VoloAccess. Use the procedure described under No LAN Connection.

If the VoloAccess IP address has been changed and you do not know the current IP address, use the Reset button to reset the VoloAccess to default factory configuration (see above). This will set the IP address to 192.168.0.1.

Make sure you are using the correct login details. If the default password has been changed and you do not know the current password, use the Reset button to reset the VoloAccess to default factory configuration (see above). This will reset the login details to default values. The default User Name is "admin" and the Password is "password".

If the computer is connected to the VoloAccess via an Ethernet cable, check that the corresponding LAN connector indicator is illuminated. If not, make sure that the cable is properly connected or try using another Ethernet cable.

Connectivity Problems

Before attempting to resolve connectivity problems, always check the following first:

 Check that one end of the Ethernet cable is plugged into the VoloAccess and the other end into a

network switch or directly into a computer.

 Check the LAN indicator on the VoloAccess. It should be On and solid blue. If this is not the case, the

cable may be faulty or not plugged in properly. Check the connections, if they are solidly connected and the LAN indicator is not lit, the cable is faulty. Replace the cable.

 Ping the VoloAccess from a Command prompt as follows:  From the Start Menu, select Run, then type cmd and press Enter – a Command prompt window

opens.

 Select this window and type ping 192.168.0.1 then press Enter.  The response should be similar to the following diagram:

 If the ping command responds with 'Destination Host Unreachable' or 'Timeout', the attempt to ping

the VoloAccess has failed.

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 Load Windows Control Panel and

double-click Network Connections.

 Under the heading LAN or High-

Speed Internet right-click Local Area Connection and select Properties.

 Select Internet Protocol (TCP/IP)

and click the Properties button. The adjacent dialog appears:

 Load Windows Control Panel and

double-click Network and Sharing Center.

 Next to Local Area Connection, click

View status.

 The Local Area Connection Status

window is displayed. Click the Properties button.

 The Local Area Connection

Properties window is displayed. Select Internet Protocol Version 4 (TCP/IPv4) and click the Properties

button. The adjacent dialog appears:

 If the attempt to ping the VoloAccess fails, check network connection setup on your Computer as

follows:

In Windows XP:

 Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic.

In Windows Vista:

 Ensure that Obtain an IP address and Obtain DNS Server address are both set to automatic.

The VoloAccess is a DHCP server and will provide both of these addresses.

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When I try to connect to the VoloAccess Administration Web page at http://192.168.0.1, my Browser responds with the error “The Page Cannot be Displayed”

The most likely cause of this problem is your Browser is configured to use a proxy server.

In IE7 and IE8:

 From the Tools menu select Internet Options then click the Connections tab.  Click on the LAN Settings button – the Local Area Network (LAN) Settings dialogs appears.  Uncheck Use Proxy Server for your LAN.

In Firefox 3: (Windows version)

 From the Tools menu select Options – the Options dialog appears.  Click the Advanced icon in the Toolbar.  Click the Network tab – the Network dialog appears.  Click the Settings button under Connection.  Click the No Proxy radio button.  Click the OK button (twice) to complete the task.

In Firefox: (Linux version)

 From the Edit menu select Preferences – the Firefox Preferences dialog appears.  Click the Advanced icon in the Toolbar.  Click the Network tab.  Click the Settings button next to Connection – the Connection Settings dialog appears.  Click the No Proxy radio button.  Click OK then Close to complete the task.

If the above steps do not resolve the problem, check the Ethernet cable connection and the status of the LAN Indicators.

No Internet Access

I cannot access any Web pages.

 If you cannot access the Internet from any of your local devices, perform the following actions to

identify and solve the problem:

 First check the Network Indicator, it should be solid On. If this is not the case refer to the instructions

for Network Indicator.

 If the Network Indicator is On and flashing, refer to the instructions above for checking the Ethernet

cable and how to ping the VoloAccess.

 On the Admin > WAN > 3G Embedded page, make sure that the Network Status is "Connected"

and that an IP address is assigned.

 Still on the Admin > WAN > 3G Embedded page, ensure that the APN (Access Point Name) is

configured according to the information from your service provider. (Found under the Settings heading.) Carefully check the spelling of the APN – one incorrect character and you will not be able to access the Internet.

 Make sure that the antennas are firmly connected to the VoloAccess.  Check the Signal Strength indicator in Admin. If there is no display, a signal is not present. Check

with your 3G service provider for a service outage.

 If the Signal Strength indicator is flashing, indicating a very weak signal, move the VoloAccess to

another location. Refer to Setting up the VoloAccess™ for further information.

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Voice/Data Problems

No voice

 Does your account with your Service Provider have voice support?  Check the Telephone handset.

Low Data Throughput

 From the Admin > Status page, check the Cellular Network Status. The best connection speed will

be available if it reports Logged on WCDMA. There is nothing that can be done to improve data throughput if the area you are using the VoloAccess in is not serviced by a high speed network.

LAN Problems

No LAN Connection

 If you cannot access the local network from a computer that is connected to the VoloAccess, perform

the following actions to identify and solve the problem:

 Check that at least one of the LAN connector indicators is On. If not, check that the Ethernet cable is

properly connected or try using another Ethernet cable. Also, the yellow Activity light on the computer‟s Network Interface Card (NIC) should flash if network traffic is present.

 Check that the computer is configured to obtain an IP address automatically using DHCP. If not,

change the computer‟s TCP/IP settings. For further information, see Checking the Computer‟s network

configuration or the manual of your operating system.

 Check that an IP Address has been allocated to your computer by the VoloAccess. To do this, proceed

as follows:

 From the Windows Start menu select Run.  The Run dialog appears.

 Enter cmd as the command to run and press Enter.

The Windows Cmd window appears.

 Type ipconfig and press Enter.

The Windows IP Configuration is displayed.

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Under the heading Ethernet adapter Local Area Connection the IP address allocated to the computer by the VoloAccess is displayed. In this example, 192.168.0.2.

Supplementary Telephone Features (Voice enabled models only)

I picked up the handset and the phone starts dialing out after a brief period before I dial any numbers! Why?

This is most likely due to the Default Dialing feature being enabled and, with the Timeout set to a short period. You can disable this feature (see below) or, you can simply increase the timeout period to 10 seconds. This will provide an adequate delay before dialing a number.

To prevent this behavior, disable the Default Dial feature as follows:

 Load the Administration Web page at http://192.168.0.1.  Select Telephone from the navigation panel.  From the drop-down list next to Default Dial select Disabled.  Click the Apply button.

I cannot enable Call Divert

 Check that the phone number is specified including the International Dialing Prefix and Country

Code:

 From Admin, it is +NN (where NN is the International Dialing Prefix), and  From the keypad, it is **NN (where NN is the International Dialing Prefix). Note: The + is entered as

** when using the keypad.

If you still cannot enable Call Divert, please contact your service provider, this service may not be enabled for your account.

I cannot disable Call Divert

 Contact your service provider and request that the service be disabled.

I enabled the Call Waiting feature but it does not work. Why?

 The Call Divert feature settings override Call Waiting. Check your Call Divert configuration.  If you have enabled Unconditional Call Divert or Call Divert on Busy; it will prevent Call Waiting

from working. You have to disable the above mentioned Call Divert features for Call Waiting to work.

 If the above step does not help, please contact your service provider.

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Advanced Data Features Port Forward

I have configured Port Forwarding for my Web Server but still cannot access the site. Why?

 First, check that the configuration settings are correct on the Admin > LAN > Port Forward page.

The Server IP address is the IP address of your machine which is running the Web Server. The Protocol is TCP.

 The second thing to check is the firewall settings on the Web Server machine. Make sure that you are

not filtering (blocking) the traffic and the port.

VPN

I have configured VPN but still cannot connect to the remote VPN server. How do I fix this?

 Verify that your 3G service provider provides an externally linkable (routable) IP address. This is the

WAN IP Address which you can see on the Admin > WAN > 3G Embedded page. This address cannot be in the following (non-routable) ranges for VPN to operate:

10.0.0.0 - 10.255.255.255

172.16.0.0 - 172.31.255.255

192.168.0.0 - 192.168.255.255 These IP addresses have been reserved by the Internet Assigned Numbers Authority (IANA) for

use by private (internal) networks. It is a known issue that some ISPs do provide internal (non-routable) IP addresses, in which

case your VoloAccess cannot be configured as a VPN host.

 VPN has strict rules for security reasons. The credentials on both the remote server and your local

client have to match for VPN to work. You need to provide your WAN IP Address to your VPN Server administrator and obtain the Server's host and network details and the authentication key to be configured in Admin.

 Each time you turn your VoloAccess off and on, your service provider allocates a new WAN IP

Address unless your account has a static address. (A static IP address can be arranged with your 3G service provider) If your WAN IP Address is dynamic (changes each time), you will need to notify your VPN Server's administrator to update the connection details on the Server side.

Time Server

The VoloAccess displays incorrect date and time. Why?

 If after 15 minutes, the VoloAccess still doesn‟t display the correct date and time, check that a Time

Server has been enabled in Admin.

If NITZ is selected as the Time Server, the Date/Time update should occur in a matter of seconds; however, an NTP Time Server can take considerably longer to respond.

 Refer to Setting the Date and Time in the User Manual for further information.

VoloAccess fails to start normally

If the VoloAccess has been started, but the WiFi Protected Setup, Signal Strength and Mobile Network indicators repeatedly flash at 1 second intervals, the software is trying to load but failing.

Perform the following actions to solve the problem:

 Turn the VoloAccess off, wait for 30 seconds, then turn it on – the WiFi Protected Setup, Signal

Strength and Mobile Network indicators flash at 1 second intervals until ready to enter normal operation.

 While the unit is in the flashing sequence, push the reset button for more than 10 seconds – this

performs a hard reset.

 Wait for the VoloAccess to restart and check its operation.

If the VoloAccess fails to start normally, return the unit for repair.

It is important that the reset button is pressed during the flashing sequence.

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WiFi Problems

Unable to connect wirelessly to the VoloAccess.

Check the following WiFi configuration items – connect the VoloAccess to a computer using an Ethernet cable, then using a Browser load Admin and select WiFi from the navigation panel.

 If the computer is situated a long way from the VoloAccess or there is a wall or partition containing

metal in between, try moving the computer closer to the VoloAccess. All diagnostic measures should be performed with the two wireless devices in line-of-sight and in close proximity.

 Ensure that WiFi is enabled.  Try using a different channel – interference from another wireless device or appliance that uses the

same frequency range (2.4 GHz) may be causing connection problems.

 If Broadcast SSID is disabled, try enabling it and attempt to reconnect. Some wireless equipment

can have difficulty connecting with the SSID broadcast disabled.

 Check that the SSID (also known as Network Name) is spelled exactly the same in the VoloAccess‟

WiFi configuration and the computer‟s wireless network setup. The SSID is case sensitive.

 Check that the Security Mode (also known as Network Authentication) is the same in the computer‟s

WiFi setup as was configured on the VoloAccess.

 Check that the Encryption Key or Pre-Shared Key is the same in the computer‟s WiFi setup as was

configured on the VoloAccess.

 Remove the Ethernet cable.  Restart the VoloAccess and the computer, then attempt to reconnect.

If the above does not correct the problem, try the following:

Windows XP

 From the Windows® Start Menu select Control Panel and double-click Network Connections.  Right-click on Wireless Network Connection.  From the menu select Repair – Windows® Network Connections will disable, then re-enable the

wireless adapter in the computer - it will then attempt to obtain a new IP address.

Windows Vista

 From the Windows® Start Menu select Control Panel and click Network and Internet.  Under Tasks click Diagnose and repair.  Windows will attempt to diagnose and repair the problem.

Intermittent disconnection from the Wireless LAN

 This is probably caused by interference from another wireless device like a cordless phone or an

appliance that uses the same 2.4 GHz frequency. To overcome this try using a different channel.

 Load Admin and select WiFi from the navigation panel.  Change the Channel using the drop-down list, then click the Apply button.

Connected to the VoloAccess but cannot connect to the Internet

Once the computer has successfully connected wirelessly to the VoloAccess, the same causes as a wired setup prevail. See the No Internet Access section for further assistance.

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Glossary

ADSL – Asymmetric Digital Subscriber Line. Transmits high-speed data downstream to the end user and

lower-speed data upstream toward the network. Many wired broadband services use ADSL.

APN – Access Point Name. The name of a 3G service provider‟s wireless access point.

Broadband – A term used when describing the bandwidth or capacity needed to carry multiple voice, video

or data channels simultaneously. Broadband technology was introduced to help deliver increased amounts of speeds and advanced capabilities. These advancements now give consumers better access to the Internet, related services, and facilities.

BSSID – Basic Service Set Identifier - the BSSID is the MAC address of a wireless access point.

CHAP – Challenge Handshake Authentication Protocol. CHAP is used in PPP authentication to verify the

identity of a peer system. Convergent Wireless Terminal – A single wireless terminal that can be used to access different services

offered by different networks.

DHCP – Dynamic Host Configuration Protocol. A set of rules used by communications devices such as a

computer, router or network adapter to allow the device to request and obtain an IP address from a server which has a list of addresses available for assignment. See also Static DHCP

DNS – Domain Name System. The Domain Name System associates various information with domain names; most importantly, it serves as the "phone book" for the Internet by translating human-readable computer hostnames, e.g. www.vololink.com, into IP addresses, e.g. 208.77.188.166, which networking equipment needs to deliver information.

DDNS - Dynamic Domain Name System. A method, protocol, or network service that provides the capability for a networked device using the Internet Protocol Suite, such as an IP router or computer system, to notify a domain name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information stored in DNS.

DTMF – Dual Tone Multi-Frequency. Frequency signalling is used for telephone signalling over the line in the voice-frequency band to the call switching center.

EDGE – Enhanced Data GSM Environment. A faster version of the GSM standard. It is faster than GSM

because it can carry messages using broadband networks that employ more bandwidth than standard GSM networks.

Failover – WAN Failover is the capability to switch automatically to a secondary network when the primary network fails.

Frequency – Assigned channel space within the radio wave spectrum.

GPRS – General Packet Radio Service. A technology that sends packets of data across a wireless network

at speeds of up to 114Kbps. It is a step up from the circuit-switched method; wireless users do not have to dial in to networks to download information. With GPRS, wireless devices are always on - they can receive and send information without dial-ins. GPRS is designed to work with GSM.

GSM – Global System for Mobile (Communications). GSM is a digital mobile telephone system that is widely used in Europe and other parts of the world. GSM uses a variation of Time Division Multiple Access (TDMA). Since many GSM network operators have roaming agreements with foreign operators, users can often continue to use their mobile phones when they travel to other countries.

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HSPA – High Speed Packet Access refers to UMTS based 3.5G networks that support both HSDPA and

HSUPA data for improved download and upload speeds. HSPA+ – Also referred to as High Speed Packet Access (HSPA) Evolved or enhanced HSPA. Supports

peak data rates of up to 42 Mbps on the downlink and up to 11 Mbps on the uplink. HSPA+ doubles data capacity and triples voice capacity providing more efficient and lower cost broadband.

HSDPA – High Speed Download Packet Access is a 3.5G mobile telephony communications protocol in the High-Speed Packet Access (HSPA) family, which allows networks based on Universal Mobile Telecommunications System (UMTS) to have higher data transfer speeds and capacity.

HSUPA – High Speed Uplink Packet Access. An upgrade to UMTS that allows for uplink connections as fast as 5.76Mbps, compared to HSDPA which allows uplink connections of up to 2Mbps.

HTTP – HyperText Transfer Protocol. The protocol used by the Web server and the client browser to communicate and move documents around the Internet.

IMEI – The International Mobile Equipment Identity is a number unique to every GSM and UMTS mobile

phone. It is usually found printed on the phone underneath the battery and can also be found by dialling the sequence *#06# into the phone. The IMEI number is used by the GSM network to identify valid devices and therefore can be used to stop a stolen phone from accessing the network.

IMSI – International Mobile Subscriber Identity. The IMSI number is a unique 15-digit code that is attached to every SIM and makes it possible for mobile networks to identify the home country and network of a subscriber.

ISP – Internet Service Provider. An Internet service provider is a business or organization that provides consumers or businesses access to the Internet and related services.

Kbps – kilobits per second. A kilobit per second is a unit of data transfer rate equal to 1,000 bits per

second.

LAN – Local Area Network. A LAN is a computer network covering a small geographic area, like a home,

office, or group of buildings.

MAC – Media Access Control address

A MAC address is a unique value associated with a network adapter. The MAC address is also known as hardware address or physical address. It uniquely identifies an adapter on a LAN. A MAC address is a 12digit hexadecimal number (48 bits in length). By convention, a MAC address is usually written in one of the following two formats:

MM:MM:MM:SS:SS:SS MM-MM-MM-SS-SS-SS

The first half of a MAC address contains the ID number of the adapter manufacturer. The second half of a MAC address represents the serial number assigned to the adapter by the manufacturer.

MTU – Maximum Transmission Unit. The size of the largest packet that a network protocol can transmit.

NAT – Network Address Translation. NAT is a technique of transceiving network traffic through a router that

involves re-writing the source and/or destination IP addresses and usually also the TCP/UDP port numbers of IP packets as they pass through.

PABX – Private Automatic Branch eXchange. A PABX is a telephone exchange that serves a particular

business or office, as opposed to one that a telephone company operates for the general public.

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PAP – Password Authentication Protocol. PAP is used in PPP authentication to verify the identity of a peer system.

PBC – Push Button Configuration. PIN – Personal Identification Number. A PIN is a secret numeric password shared between a user and a

system that can be used to authenticate the user to the system. PPP – Point to Point Protocol. PPP is used to establish an authenticated connection between two host

systems. The authentication is in the form of a Username and Password pair known to both hosts.

Protocol – The rules of order by which a communications network is operated. PUK – Personal Unlocking Key. Used in GSM mobile phones to unlock a locked SIM.

RF – Radio Frequency is the frequency or rate of oscillation of a radio signal.

SIM – Subscriber Identity Module. A SIM is a removable card for mobile cellular telephony devices such as

mobile computers and mobile phones. A SIM securely store the service-subscriber key used to identify a subscriber. The SIM allows users to change phones by simply removing the SIM from one mobile phone and inserting it into another mobile phone.

SMS – Short Messaging Service. A service through which users can send text based messages from one device to another.

SSID – Service Set Identifier. A SSID (also known as Network Name) is a name used to identify a 802.11 wireless LAN.

Static DHCP - Static DHCP is a feature which makes the DHCP server on your router (VoloAccess) always assign the same IP address to a specific computer on your LAN.

TCP/IP – Transmission Control Protocol/Internet Protocol. The basic communication language or protocol of

the Internet.

UPnP™ – Universal Plug and Play. A set of computer network protocols that allow devices to connect seamlessly and to simplify the implementation of networks (data sharing, communications, and entertainment) in the home and corporate environments.

UMTS – Universal Mobile Telecommunications System. UMTS is a so-called 'third-generation (3G),' broadband, packet-based transmission of text, digitised voice, video, and multimedia.

SIM – Universal Subscriber Identity Module. A SIM is an application for UMTS mobile telephony which is inserted in a 3G mobile phone.

VoIP – Voice over Internet Protocol. A term used in IP telephony for a set of facilities for managing the

delivery of voice information using the Internet Protocol (IP). VPN – Virtual Private Network. A VPN is a communications network tunnelled through another network.

One common application is secure communications through the public Internet.

WAN – Wide Area Network. A WAN is a computer network that covers a broad area (i.e., any network

whose communications links cross metropolitan, regional, or national boundaries). The largest and most well-known example of a WAN is the Internet.

WEP – Wired Equivalent Privacy. WEP is a (now superseded) algorithm to secure IEEE 802.11 wireless networks. WEP was intended to provide confidentiality comparable to that of a traditional wired network; however several serious weaknesses have been identified with the result that a WEP connection can be cracked with readily available software within minutes. WEP has been superseded by Wi-Fi Protected Access (WPA).

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WCDMA – Wideband Code Division Multiple Access. WCDMA is a type of 3G cellular network. WCDMA is the higher speed transmission protocol used in the UMTS system, a third generation follow-on to the 2G GSM networks deployed worldwide.

WiFi – Wireless Fidelity. is the marketing name for the wireless technology used in computers, mobile phones, PDAs, gaming consoles and more. It covers the various 802.11 technologies.

WPA – WiFi Protected Access. WPA is a security protocol used to secure wireless computer networks. This protocol implements most of the IEEE 802.11i standard.

WPA2 – WiFi Protected Access version 2. An advanced more secure form of the WPA protocol that implements all of the mandatory elements of the IEEE 802.11i standard. This advanced protocol will not work with some older network cards.

WPS – WiFi Protected Setup. - A standard for easy and secure establishment of a wireless network.

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VA100 Series

3G+ Convergent

Wireless Terminal

with WiFi

Features

• The VoloAccess is a Convergent

Wireless Terminal for use over HSPA+ capable UMTS networks.

• The VoloAccess provides both voice and

wireless broadband Internet services in areas where conventional telephone lines either do not exist or are too far from the nearest xDSL enabled exchange.

• The VoloAccess is easy to use, just plug

and play.

• Broadband Internet access via four

Ethernet ports or high speed WiFi.

• Support for analog phone(s) via RJ11

ports. (Voice enabled models only).

• The VoloAccess provides Least Cost

Routing between enterprise fixed line PBXs and 3G wireless networks.

• Automatic fall back to HSUPA/

HSDPA/EDGE/GPRS/GSM, if a HSPA+ network is not available.

• Supports locking the terminal to the 3G

network (network lock).

• Supports locking the SIM to the

terminal (SIM PIN lock).

• Automatic updates of the latest

firmware via 'Over The Air' download feature.

• Built-in internet redundancy (IP

failover) via either WAN port or externally connected 3G USB modem.

• Flexible design - Voice and Data or Data

only.

• Optional rechargeable Li-ion battery

pack for continuous operation during power failures.

Vololink Pty Ltd Melbourne, Australia

sales@vololink.com

www.vololink.com

3G+ Wireless Network

• Air Interface: WCDMA

• GSM/GPRS/EDGE frequencies:

850/900/1800/1900MHz

WLAN

• 802.11b/g/n WiFi access point

• 2.4000~2.4835GHz (ISM Band)

• 2 x 2 MIMO

• WiFi Protected Setup

Internet Protocols

• DHCP server

• PPP client

• NAT

• NAT port forwarding

• NAT ALGs

• DNS proxy server

• SNTP client

Security

• Firewall

• VPN tunnelling

• VPN pass-through

• WLAN - 64/128-bit WEP, WPA

and WPA2

Indicators

• Power, Mobile network status, Signal strength, 4 x LAN, WAN, WLAN, Phone 1, Phone 2, WPS

Connectors

• Four RJ45 Ethernet ports

• Two antenna connectors

(SMA 50 ohm)

• Connector for external SIM

• DC power supply

• Two RJ11 connectors (Voice enabled models

only)

• RJ45 WAN port

• USB host port

Antenna

• Dual external omni-directional, 50 ohm (3G)

• Dual internal omni-directional, 50 ohm (WLAN)

• Optional higher gain directional 3G antennas

and extension cables available

Environment

• Operating temperature:

0º to +45ºC

• Storage temperature: -20º to +70ºC

• Operating humidity: 5% to 95%

AC-to-DC Power Supply

• Input: 100 – 240V/50 – 60Hz AC

• Output: +12V 2A DC

• Plug options: Australia, Europe,

UK, USA

• Rechargeable Li-ion battery pack (optional)

Dimensions

• 178 x 118 x 33 mm (excluding stand and antennas)

Technical Specification

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Appendix

Federal Communication Commission Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

IMPORTANT NOTE:

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The availability of some specific channels and/or operational frequency bands are country dependent and

are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.

Vololink VA12X User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safe and Efficient Use

Radio Frequency Energy

Electronic Devices

About the VoloAccess

Voice Services

Internet Services

SMS Services

Getting Started

How to use this Manual

Conventions used in this Manual

VoloAccess variants covered by this Manual

Installing the SIM (Subscriber Identity Module)

Removing the SIM

VoloAccess Connections

Front Panel Connections

WiFi Protected Setup (WPS)

WPS button

Resetting the VoloAccess

VoloAccess Indicators

Power Supply

Mobile Network Connection

Received Signal Strength

Wireless Local Area Network (WLAN)

Local Area Network (LAN)

Wide Area Network (WAN)

Phone 1 / Phone 2

Power up sequence

Setting up the VoloAccess

VoloAccess Location

Recommendations:

Connecting the VoloAccess to a Computer

Preparation

Checking the Connection

Signal Strength Indicator

Voice Services (Voice enabled models only)

Admin

APN (Access Point Name)

The Test Button

3G Embedded

Power-on PIN Lock

Change PIN

Failover

Setting up Failover

Enable WAN Ethernet Port

Dynamic DNS

View Leases

Settings

UPnP™

Static DHCP

Port Forward

WiFi

Configuring WiFi

WiFi Access Control

WPS (WiFi Protected Setup)

PIN Method

PBC Method

Configuring Wireless Networking on your computer

Windows XP

Windows Vista

Telephone

Telephone Settings

Default Dial

Telephone Supplementary Services

Call Divert

Call Barring

Configuring Supplementary Services using the Phone Keypad

Introduction

Table of Supplementary Phone Services

Cancelling a Command

Command Success/Failure Indication

System

Accessing Admin Remotely

Setting the Date and Time

Updating the VoloAccess Firmware

Save/Restore Configuration

Event Log