Voldavirplus STARPLUS STS User Guide

TM

STARPLUS

STS Key Systems

Installation Manual

December 2002 - Issue 1.0

Issue Release Date Changes

1 12-02 Initial Release

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Communications Systems products are not authorized for and should not

be used within Life Support applications. Life Support systems are equipment
intended to support or sustain life and whose failure to perform when properly used
in accordance with instructions provided can be reasonably expected to result in
significant personal injury or death.

VODAVI Communications Systems warranty is limited to replacement of defective
components and does not cover injury to persons or property or other
consequential damages.

Copyright © 2002 VODAVI Technology, Inc.

All Rights Reserved

This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized
Dealers only. Any unauthorized reproductions, use or disclosure of this material, or any part
thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States
(17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes in specifications at any time and without notice. The
information furnished by VODAVI in this material is believed to be accurate and reliable, but is
not warranted to be true in all cases.

STARPLUS™

is a Registered trademark of VODAVI Technology, Inc.

seh/2002

Regulatory Information (U.S.A.)

The Federal Communications Commission (FCC)
established rules to allow the direct connection of the

STS to a telephone network. Certain actions must be

undertaken or understood before the connection of
customer provided equipment is completed.

Telephone Company Notification

Before connecting the STS to the telephone network,
the local serving telephone company must be given
advance notice of intention to use customer provided
equipment, and must be provided with the following
information:

Telephone Numbers

The telephone numbers to be connected to the system.

STS System Information



The Ringer Equivalence Number is also located on
the KSU: 1.3B



The USOC jack required for direct interconnection
with the telephone network: RJ21

FCC Registration Numbers:



For systems configured as a key system: (button
appearances) 5JYKF06BV70



For systems configured as a Hybrid system: (dial
access codes) 5JYMF06BV70

Hearing Aid Compatibility

All STS Digital Terminals are Hearing Aid Compatible, as
defined in Section 68.316 of Part 68 FCC Rules and
Regulations.

UL/CSA Safety Compliance

The STS System has met all safety requirements and was
found in compliance with the Underwriters Laboratories
(UL) 1459. This system is authorized to bear the “NRTL/C”
marking.

Notice of Compliance

The STS System complies with rules regarding radiation
and radio frequency emissions by Class A computing
devices. In accordance with FCC Standard 15 (Subpart J),
the following information is supplied to the end user:

“This equipment generates and uses RF energy
and if not installed and used in accordance with
the Instruction Manual, may cause interference to

Radio Communications. It has been tested and
found to comply with the limits for a Class A computing
device, pursuant to Subpart J of Part 15 of the FCC Rules,
which are designed to provide reasonable protection
against such interference, when operated in a commercial
environment. Operation of this equipment in a residential
area is likely to cause interference, in which case the user, at
his own expense, will be required to take whatever
measures may be required to correct the interference.”

Incidence of Harm

If the telephone company determines that the customer
provided equipment is faulty and possibly causing harm
or interruption to the telephone network, it should be
disconnected until repairs can be made. If this is not
done, the telephone company may temporarily
disconnect service.

Changes in Service

The local telephone company may make changes in its
communications facilities or procedures. If these
changes affect the use of the
the network, the telephone company must give written
notice to the user to allow uninterrupted service.

STS or compatibility with

Maintenance Limitations

Maintenance on the STS System must be performed
only by the manufacturer or its authorized agent. The
user may not make any changes and/or repairs except as
specifically noted in this manual. If unauthorized
alterations or repairs are made, any remaining warranty
and the software license for the system will be voided.

Toll Fraud and DISA Disclaimer

“While this device is designed to be reasonably secure
against intrusions from fraudulent callers, it is by no
means invulnerable to fraud. Therefore, no express or
implied warranty is made against such fraud including
interconnection to the long distance network.”

“While this device is designed to be reasonably secure
against invasion of privacy, it is by no means
invulnerable to such invasions. Therefore, no express or
implied warranty is made against unlawful or
unauthorized utilization which results in the invasion of
one’s right of privacy.”

Vodavi has made every reasonable effort to ensure that
this product works in most business environments.
However, there may be some environments (RFI and EFI)
in which this product may not work properly. In such
cases, it is the responsibility of the installer to take the
necessary actions to correct the situation.

Contents

1Introduction

General Information ................................................................................................................................ 1-3

System Overview .............................................................................................................................. 1-3

System Interface Boards ......................................................................................................... 1-3

CO Circuitry .................................................................................................................................. 1-3

System Programming / Database ........................................................................................ 1-3

Keyset / DSS Console ................................................................................................................ 1-3

Software Upgrades ................................................................................................................... 1-3

Key Service Unit ........................................................................................................................................ 1-4

Basic Cabinet ...................................................................................................................................... 1-4

Basic System Configuration ................................................................................................... 1-4

Main Board Unit ......................................................................................................................... 1-5

Single Line Interface Board (2 port) .................................................................................... 1-5

Ring Generator Unit .................................................................................................................. 1-5

Expansion Cabinet ........................................................................................................................... 1-6

Built-in Power Supply ...................................................................................................................... 1-6

Extension Boards ...................................................................................................................................... 1-6

Digital Telephone Interface Board (8 port) .............................................................................. 1-6

Single Line Telephone Interface Board (4 port) ..................................................................... 1-7

CO Interface Boards ................................................................................................................................ 1-7

Loop Start CO Line Interface Board ............................................................................................ 1-7

T1 Interface Board ............................................................................................................................ 1-7

Add-On Boards ......................................................................................................................................... 1-8

Message Wait Unit ............................................................................................................................ 1-8

Modem Unit ........................................................................................................................................ 1-8

Phase Lock Loop Unit ...................................................................................................................... 1-8

Contents - i

2 System Specifications

Configuration Tables .............................................................................................................................. 2-3

System Capacity ................................................................................................................................ 2-3

Visual Specifications ........................................................................................................................ 2-4

CO Line Buttons ......................................................................................................................... 2-4

DSS/BLF Buttons ........................................................................................................................ 2-5

Feature/Function Buttons ...................................................................................................... 2-5

Tone Specifications .......................................................................................................................... 2-6

Audible Signals ........................................................................................................................... 2-6

Miscellaneous Specifications ........................................................................................................ 2-7

System Part Numbers ............................................................................................................................. 2-9

3Installation

Installation Overview .............................................................................................................................. 3-3

Contents - ii

Basic Process ....................................................................................................................................... 3-3

Site Preparation ........................................................................................................................................ 3-3

General Site Considerations .......................................................................................................... 3-3

Backboard Installation .................................................................................................................... 3-4

Verify On-Site Equipment .............................................................................................................. 3-4

KSU Mounting ........................................................................................................................................... 3-5

Basic Cabinet ...................................................................................................................................... 3-5

Expansion Cabinet ........................................................................................................................... 3-6

System Preparation ................................................................................................................................. 3-6

KSU Grounding .................................................................................................................................. 3-6

Grounding Instructions ........................................................................................................... 3-6

Built-in Power Supply ...................................................................................................................... 3-7

Battery Backup Unit Installation .................................................................................................. 3-7

Battery Backup Wiring ............................................................................................................. 3-7

System Backup Duration ........................................................................................................ 3-7

System Battery Replacement - WARNING ........................................................................ 3-7

Power Line Surge Protection ........................................................................................................ 3-8

Lightning Protection ................................................................................................................ 3-8

KSU AC Power Plug ................................................................................................................... 3-8

Cable Connections ........................................................................................................................... 3-8

PCB Handling and General Installation ..................................................................................... 3-9

Inserting a PCB ........................................................................................................................... 3-9

Card Slot Configuration .................................................................................................................. 3-9

Board Capacity ........................................................................................................................... 3-9

Card Slot Positions .................................................................................................................... 3-10

BKSU & Main Board Unit Assembly .................................................................................................... 3-11

Main Board Unit ................................................................................................................................ 3-11

Initialize Default Settings ........................................................................................................ 3-11

Retain Database ......................................................................................................................... 3-11

Digital Telephone Interface Board (built-in) ........................................................................... 3-12

Loop Start CO Interface Board (with Caller ID) ....................................................................... 3-12

Installing CIDU to Built-In LCOB ........................................................................................... 3-12

Single Line Interface Board (2 Port with built-in Msg Wait) .............................................. 3-13

Expansion Board Installation ............................................................................................................... 3-14

Digital Telephone Interface Board ............................................................................................. 3-14

Loop Start CO Interface Board (with Caller ID) ....................................................................... 3-14

Installing CIDU Board to LCOB .............................................................................................. 3-15

Single Line Interface Board - 4 Port ............................................................................................ 3-15

Message Wait Unit .................................................................................................................... 3-15

T1 Interface Board ............................................................................................................................ 3-16

Phase Lock Loop Unit ............................................................................................................... 3-19

DTMF Tone Detection Units .................................................................................................. 3-20

Flash-Based Voice Mail System .................................................................................................... 3-20

Installing the Voice Mail Interface Board .......................................................................... 3-21

Installing the Memory Expansion Module ....................................................................... 3-21

Modem Unit ........................................................................................................................................ 3-21

Single Line Adapter ................................................................................................................................. 3-23

Station/CO Wiring .................................................................................................................................... 3-24

Digital & Single Line Wiring .......................................................................................................... 3-24

Digital Stations ........................................................................................................................... 3-24

Single Line Stations .................................................................................................................. 3-24

Digital Keyset & Terminal Wiring ................................................................................................ 3-27

Single Line Telephone Wiring ...................................................................................................... 3-27

Keyset/Headset Installation ................................................................................................................. 3-28

Wall Mounting the Digital Keyset ...............................................................................................3-28

Installing a Headset .......................................................................................................................... 3-29

System Checkout ..................................................................................................................................... 3-29

Preliminary Procedures .................................................................................................................. 3-29

Power Up Sequence ........................................................................................................................ 3-30

4 Maintenance and Troubleshooting

System Programming and Verification ............................................................................................4-3

Telephone and Terminal Troubleshooting ..................................................................................... 4-3

Keyset Self Test ......................................................................................................................................... 4-4

Keyset LCD/LED Test ........................................................................................................................ 4-4

Keyset Button Test ............................................................................................................................ 4-5

DSS LED/Button Test ....................................................................................................................... 4-5

Key Telephones/Terminals ............................................................................................................ 4-6

Single Line Telephones ................................................................................................................... 4-6

DSS/BLF Console ............................................................................................................................... 4-7

CO Line Card Functions ......................................................................................................................... 4-7

System Functions ..................................................................................................................................... 4-8

Remote Maintenance ............................................................................................................................. 4-9

General Overview ............................................................................................................................. 4-9

Maintenance Command Format .......................................................................................... 4-9

Maintenance Password ...........................................................................................................4-9

Exit Maintenance ....................................................................................................................... 4-9

System Configuration ..................................................................................................................... 4-10

Station Configuration ...................................................................................................................... 4-11

CO Line Configuration .................................................................................................................... 4-12

Event Trace Buffer ............................................................................................................................. 4-13

DTMF Receiver Trace ....................................................................................................................... 4-14

Basic Format for Commands ................................................................................................. 4-14

Examples ....................................................................................................................................... 4-14

Remote System Monitor ........................................................................................................................ 4-14

General Overview ............................................................................................................................. 4-14

Monitor Password ............................................................................................................................. 4-15

Help Menu ........................................................................................................................................... 4-15

Dump Memory Data ........................................................................................................................ 4-15

Event Trace Mode ............................................................................................................................. 4-16

Contents - iii

Contents - iv

Modify Memory Command ........................................................................................................... 4-17

Exit the Monitor Mode .................................................................................................................... 4-18

SMDR ............................................................................................................................................................ 4-18

Figures - v

Figures

Built-In LCOB with CIDU ................................................................................................................................... 3-12

SLIB2 (2 port) ........................................................................................................................................................ 3-13

DTIB (8 Port) .......................................................................................................................................................... 3-14

LCOB with CIDU ................................................................................................................................................... 3-14

SLIB (4-Port) with MSGU48 .............................................................................................................................. 3-15

T1IB (24 channel) with two DTRUs ................................................................................................................ 3-16

PLLU Location ...................................................................................................................................................... 3-20

Flash-Based Voice Mail Card ........................................................................................................................... 3-21

MODU Installation Location ............................................................................................................................ 3-22

SLA (Single Line Adapter) ................................................................................................................................ 3-23

Digital Station Jack Wiring ............................................................................................................................... 3-27

Single Line Telephone Wiring ........................................................................................................................ 3-27

Maintenance Help Menu .................................................................................................................................. 4-9

System Configuration ....................................................................................................................................... 4-10

Station Configuration ........................................................................................................................................ 4-11

CO Line Configuration ...................................................................................................................................... 4-12

Help Menu ............................................................................................................................................................. 4-15

Trace Mode Status .............................................................................................................................................. 4-16

Enable Event Trace ............................................................................................................................................. 4-17

Event Trace ............................................................................................................................................................ 4-18

SMDR Printout .................................................................................................................................................... 4-19

Tables - vi

Tables

Function Capacity ............................................................................................................................................... 2-3

Visual Signals - CO Line Buttons .................................................................................................................... 2-4

Visual Signals - DSS/BLF Buttons ................................................................................................................... 2-5

Visual Signals - Feature / Function Buttons ............................................................................................... 2-5

Signals To Called Station (Digital Station) ................................................................................................. 2-6

Signals To Calling Station ................................................................................................................................ 2-7

Dialing Specifications ........................................................................................................................................ 2-7

Electrical Specifications .................................................................................................................................... 2-8

Environmental Specifications ......................................................................................................................... 2-8

Dimensions and Weights ................................................................................................................................. 2-8

STS Part Numbers ................................................................................................................................................. 2-9

T1 Switch Positions ............................................................................................................................................ 3-17

T1 Ordering Specifications .............................................................................................................................. 3-17

T1 Ordering Information .................................................................................................................................. 3-17

Call Routing Criteria ........................................................................................................................................... 3-18

Call Routing Display Format ........................................................................................................................... 3-19

Telco to T1IB Interconnect Diagram - Pin Connections ........................................................................ 3-19

Power Supply Tests ............................................................................................................................................ 3-30

Flash Rates ............................................................................................................................................................. 4-5

Key Telephones/Terminals .............................................................................................................................. 4-6

Single Line Telephone ....................................................................................................................................... 4-6

DSS/BLF Console ................................................................................................................................................. 4-7

CO Line Loop Start Board (LCOB) .................................................................................................................. 4-7

System Functions ................................................................................................................................................ 4-8

Event Trace Buffer Command ........................................................................................................................ 4-13

1

Introduction

This manual provides the information necessary to operate and maintain the STS System. The

described features are based on the current software release. If any of these features do not

work on your system, call your sales representative.

This chapter describes and illustrates the components that may be used with the STS System.

» » » » » » »

NOTES

» » » » » » »

General Information 1-3

Chapter 1 - Introduction

General Information

System Overview

The STS Key Telephone System supports a maximum configuration of 28 CO/PBX/Centrex lines

and 50 station devices. The Basic Key Service Unit (BKSU) and Expansion Key Service Unit (EKSU)

accommodates plug-in boards that can be added to expand CO/STA capacity. Both KSUs can

generally support a 12x24 configuration for a total capacity of 28x50. The BKSU and EKSU

cabinets are installed using industry-standard blocks, jacks, and skinny wire cabling. This,

combined with the ability to program the system using a key terminal with a digital display,

reduces installation cost and maintenance requirements.

An optional 9600-baud Modem Unit (MODU) facilitates remote programming.

System Interface Boards

The STS system can support the following types of interface boards:



CO card provides 4 loop start lines (LCOB)



Station card provides interface for 2 or 4 single line telephones or 8 digital key telephones
(SLIB or DTIB)



T-1 Interface Board (T1IB)



Voice Mail Interface Board (VMIB)

CO Circuitry

All CO interfaces are equipped with transformer barriers for system classification as a FCC fully

protected system. Each CO circuit supports rotary (out-pulse) dialing and loop supervision

(disconnect detection) under software control. The DTMF tone signals and system supervisory

tones can be generated in each keyset or on the main PCB. The STS system uses a proprietary

tone plan for providing internal progress tones.

System Programming / Database

The system architecture allows system programming changes to be made without interrupting

state event software control of normal communications. Call processing continues while the

customer database is updated. All programming changes to the customer database

programming are made either from a digital terminal (Station 100) or from a terminal

connected to either an I/O port or remotely via the optional modem board.

Keyset / DSS Console

The STS system features a digital telephone with 24 flexible buttons, 3 interactive soft keys, a

2 x 24 LCD display, and includes speakerphone capabilities. A 48-button DSS console is also

available. Each telephone can connect to an optional CTI "box". The optional CTI box provides

data connections and transmissions through an RS-232C connection on the phone.

Software Upgrades

Future software enhancements and upgrades are easily retrofitted and installed in the system.

This will in most cases, provide backward compatibility with existing Starplus hardware, further

reducing the cost to upgrade or add features to an installed system.

1-4 Key Service Unit

Chapter 1 - Introduction

Key Service Unit

This diagram illustrates the basic layout of both KSU cabinets, the card slots for the extension

boards, and the locations of the Champ connectors.

Basic Cabinet

The Basic Key Set Unit (BKSU) has mounting holes so that it can be mounted on the wall. The

Main Board Unit (MBU) contains the main CPU – MC68LC302, Memory – the memory size is

1 Mbyte (4Mbit x 2), Data is 512 Kbytes (1 Mbit x 4), and all other system-operating type circuitry

to support the maximum configuration of 28 CO lines and 50 stations.

EKSU

BKSU

Slot 13

T1IB, LCOB,

or VMIB

Slot 7

T1IB
or VMIB

Slot 12

Slot 6

Slot 11

LCO B
or T1IB

Slot 5

LCO B
or T1IB

Slot 10

Slot 4

Slot 9

DTIB
or SLIB

Slot 3

DTIB
or SLIB

Slot 8

Slot 2

Basic
SLIB2

CO Champ
(Male)

Sta Champ
(Female)

CO Champ
(Male)

Sta Champ
(Female)

A power supply board is also installed to provide enough power to support all CO lines, stations,

and daughter board options. The BKSU has an external power switch to turn power on/off to

the BKSU and EKSU.

50-pin amphenol connectors are located on the side of the BKSU to provide the interface for the

Station and CO boards.

Basic System Configuration

DEFAULT -- The following extension boards are installed in each BKSU and will support the

following types of CO lines / stations:

Standard Boards Provides …

DTIB 8 Digital Telephone Lines

SLIB2 2 Single Line Telephone Lines

LCOB 4 Loop Start CO Lines (includes Caller ID Unit)

Key Service Unit 1-5

Chapter 1 - Introduction

Main Board Unit

The Main Board Unit (MBU) controls and manages communication between peripheral

interface, supervises all resources in the system, controls gain adjustment of PCM signal,

generates system tone, and manages call processing of the system.

PERIPHERAL & DAUGHTER BOARDS -- The following can be installed on the BKSU’s MBU:

1 - Modem Unit

2 - Digital Telephone Interface Boards (8 port)

1 - T1 Interface Board (24 channels) & 1 Phase Lock Loop Unit

2 - Single Line Interface Boards (4 port) & 2 Message Wait Units

1 - VM Interface Board (8 port)

2 - Loop Start CO Line Boards w/caller ID Unit (4 port)

STANDARD CIRCUITRY -- The following circuitry is standard on the BKSU’s MBU:

1 - Music Input (MOH/BGM channel 1)

1 - Relay (s/w assignable)

1 - External page port

1 - Memory battery (lithium)

2 - DTMF receivers

1 - Alarm Sensing Port

2 - RS-232 (DB9) (male)

Single Line Interface Board (2 port)

The Single Line Interface Board (SLIB2) that is included with all BKSUs, provides two standard

24V 2500-type Single Line interfaces. Two SLT connections on the right side of the BKSU use

RJ11 modular connectors.

The Single Line station circuit specifications of the SLIB2 are as follows:



One-pair wiring to SLT devices



24 V power for both circuits



RGU power for both circuits



Built-in Message Wait Unit (MSGU) (2circuit)



Loop interrupt

Ring Generator Unit

The Ring Generator Unit (RGU) provides the ring voltage to the SLIB circuits to ring the SLT. The

RGU also provides the input to the Message Wait source on the SLIB cards. The output of the

RGU is 65V AC, 25 Hz. The RGU can support simultaneous ringing for all SLTs associated to the

SLIB. The RGU is built-into the SLIB2 and into the SLIB4.

1-6 Extension Boards

Chapter 1 - Introduction

Expansion Cabinet

The Expansion Key Service Unit (EKSU) mounts above the BKSU and is connected via cables that

extend the voice and data signaling to and from the BKSU. An integral power supply provides

enough power to support all CO lines, stations, and daughter board options.

The EKSU has mounting holes so that it can be mounted on the wall. The station connections

are via a 50-pin amphenol connector. This connector is located in the EKSU. CO connections are

50-pin type and are located on the EKSU board.

Built-in Power Supply

A Power Supply is built into each cabinet’s MBU.

The Power Supply converts commercial AC power (105 / 117 / 129 V AC @ 47-63 Hz) to ±5V DC

voltage output, regulates the voltage, and provides the appropriate DC voltage for distribution

to other system components.

The Power Supply includes circuitry to charge two externally-connected 12-volt batteries and

controls operation of the battery back-up circuits. The Power Supply provides system

operating voltages from the batteries if commercial AC power fails.

Extension Boards

These extension boards are capable of supporting the following types of telephones:

Board Name Function

DTIB Provides 8 Digital Telephone interfaces

SLIB4 Provides 4 Single Line Telephone interfaces

Digital Telephone Interface Board (8 port)

The Digital Telephone Interface Board (DTIB) provides 2-wire interfaces for telephone

connection. The DTIB provides digital voice and data communications to/from digital

telephones. This card provides eight standard Digital Telephone Interface circuits and installs

in the BKSU or EKSU.

An industry-standard amphenol-type female connector is mounted on the side of the KSU for

connection to the station interfaces. One LED is mounted on the PCB to indicate the in use state

of the connected telephones. It will turn on when one or more ports are busy.

The digital station circuit specifications: One-pair wiring to digital devices

CO Interface Boards 1-7

Chapter 1 - Introduction

Single Line Telephone Interface Board (4 port)

The Single Line Telephone Interface Board (SLIB4) provides four standard 24V 2500-type Single

Line interfaces. The Single Line station circuit specifications for the SLIB4 are as follows:



One-pair wiring to SLT devices



24 V power for all four circuits



RGU power for all four circuits



Optional Message Wait Unit (MSGU) (4 circuit)



Loop interrupt

CO Interface Boards

The types of CO Interface boards that can be added to the STS System are listed in the table and

narrative that follow.

Board Name Function

LCOB Provides 4 Loop Start CO Lines

T1IB Provides 24 channels

Loop Start CO Line Interface Board

The optional Loop Start CO Line Interface Board (LCOB) provides four Loop Start CO Lines which

support pulse/DTMF signal.

Each interface contains ring and loop current detection circuits, Analog-to-Digital and Digital-

to-Analog conversions, and pulse and ground flash signaling circuits.

The LCOB contains LEDs to indicate the in use status of each CO Line. The trunk circuit

specifications include: 50-pin amphenol connectors (located on the side of the KSU), Loop

detector, and Hybrid CO circuit.

T1 Interface Board

The T1 Interface Board (T1IB) provides the T1 (1.544Mbps, 24-Channel) interface circuit, control

circuitry, and synchronous clock control circuits.

DTMF tone detection units can be installed optionally on the T1IB.

The T1IB has eight LEDs on the front edge of the PCB which indicates errors of T1 line, in-use

status, and synchronous clock enable status.

1-8 Add-On Boards

Chapter 1 - Introduction

Add-On Boards

Add-On Module Function Board

MSGU48 Provides message waiting light indication on SLTs SLIB4

MODU Provides a 9600-baud modem for local access MBU

PLLU Provides clocking for T1board MBU

Message Wait Unit

The Message Waiting Unit (MSGU48) provides a 90V message voltage to light the message

indicator on single line telephones.

One MSGU can be installed on each SLIB4 (required if message wait indication is needed).

Modem Unit

The Modem Unit (MODU) provides a communication interface for remote maintenance and

remote PC Admin.

The MODU allows the system to function as follows:



Operates at 9600 baud and installs in the BKSU.



Provides an asynchronous modem for access to the system database and fault reporting
features from a remote site.



May be connected to a pre-selected CO Line through the system-switching matrix.

The MODU port is independent of the standard RS-232C port, allowing system database access,

etc., without the need to interrupt the SMDR output.

Phase Lock Loop Unit

The Phase Lock Loop Unit (PLLU) provides clocking for T1, required if T1 card is installed.

The PLLU supplies a 32.768MHz clock to GSXD by either internal clock generator or clock

received from the trunk card (e.g. T1IB).

2

System Specifications

This chapter describes the STS system specifications. It also provides a part number listing of

basic and ancillary components of the system.

» » » » » » »

NOTES

» » » » » » »

Configuration Tables 2-3

Chapter 2 - System Specifications

Configuration Tables

The following tables and charts describe system capacities and display the configuration

flexibility of the system.

System Capacity

Table 2-1: Function Capacity

Item Description

Account Codes

Number of digits per Account Code
Number of Account Codes

Up to 12 digits
Unlimited-unverified / 256-verified

Attendants

Digital DSS/BLF Consoles

CO/PBX/Centrex Lines

Digital Terminal Stations
Standard Single Line Telephones

Conference

Circuits
Parties per "bridge"

Contacts (multipurpose) 1 (on BKSU)

DISA Circuits: Unlimited CO lines may be programmed simultaneously

DTMF Receivers

DTMF Sender

Hunt Groups

Groups
Members
Types

I/O Ports 2 (both on BKSU)

Music Channels

Music-On-Hold/Background Music inputs 1 Channel per system (on BKSU)

Up to 3 stations can be designated as attendant(s).
Each DSS/BLF unit requires 1 station port and reduces station
capacity by 1.

DSS/BLF Maps may not be duplicated at one station.
One station may have up to 3 DSS units associated with it.

24 (max) Loop Start (4 per LCOB)
48 (max) Digital Terminals (8 per DTIB)
22 (max) SLTs (4 per SLIB4, 2 per SLIB2)

10 Conference "bridges" per system
8 parties per "bridge"

2 (2 on BKSU, Each SLIB has 2 DTMFs on board)
No limit

Software supports 8 Groups
Software supports up to 8 stations in each Group
Station, Pilot, or All Ring Hunting

Paging

Internal Paging
External Paging (one or two way paging)

Speed Dial Memory

Station Speed Dial
System Speed Dial
Total System Speed Dial bins

8 (max) Internal Page Zones (software controlled)
1 (on BKSU)

20 Bins per Station (24 digits)
80 Bins per System (24 digits)
1000

2-4 Visual Specifications

Chapter 2 - System Specifications

Table 2-1: Function Capacity

Item Description

UCD Groups

Groups
Members
RAN Announcements
Calls In Queue

Voice Mail Groups

Groups
Members (ports)
Integration Method
VM Message Wait
VM Disconnect Signal

Software supports 8 Groups
16
Eight RAN announcements per system
All CO Lines (28) may be in queue for a UCD Group

Software supports 8 Groups
Software supports up to 24 stations in each Group
In-Band Signaling (DTMF)
[420] to turn on, [421] to turn off
Programmable 12 digit (DTMF) string. (If no digits are

programmed, 15 secs of silence are followed by a busy tone and
Loop interrupt.)

Visual Specifications

CO Line Buttons

Table 2-2: Visual Signals - CO Line Buttons

Feature/Function Flash Rate

Incoming CO Ringing 30 ipm flash

CO Line in the Transfer mode 120 ipm flash

CO Line Recalling 480 ipm flutter

System HOLD 60 ipm double wink

Exclusive HOLD 120 ipm flash

I-HOLD 60 ipm wink

CO Line Queue Call Back 480 ipm flutter

CO Line in use ON steady

CO line Idle OFF

Visual Specifications 2-5

Chapter 2 - System Specifications

DSS/BLF Buttons

Table 2-3: Visual Signals - DSS/BLF Buttons

Feature / Function Flash Rate

Off-Hook (busy) ON steady

Incoming Intercom Ring 120 ipm flutter

Call Announce (H or P mode) Steady

Message Waiting Call Back 120 ipm flutter

Station in Do Not Disturb 480 ipm double flash

Camp On (by station) 120 ipm flash

Auto Call Back 120 ipm Flash

Station Unavailable 60 ipm flash

Feature/Function Buttons

Table 2-4: Visual Signals - Feature / Function Buttons

Feature / Function Flash Rate

ON/OFF Button (while activated) ON steady

MUTE Button (when activated) ON steady

SPEED Button (while dialing) ON momentarily

FLASH Button (while depressed) None

TRANSFER Button (while depressed) Steady until TRANSFER complete

HOLD Button (during "T" ICM call) 15 ipm Flash

CONFERENCE - CONFERENCE ON steady

DND Button - when activated 60 ipm flash

FWD Button

All Forward
Busy forward
No answer forward
B/NA forward

ON steady
ON steady
ON steady
ON steady

MSG Button (when activated) 15 ipm flash

2-6 Tone Specifications

Chapter 2 - System Specifications

Tone Specifications

Audible Signals

The Terminals provide ringing and confidence signals to the user and to calling parties

according to Tabl e 2-5 and Table 2-6 .

Table 2-5: Signals To Called Station (Digital Station)

Feature (Indication) Sound In Hz Occurrence (Cadence)

Incoming CO Line (*User Selectable) .8 sec on/2.4 sec off repeated

Intercom Tone Ringing (*User Selectable) .4 sec on/.4 sec off/

Intercom Call Announce (H & P) 935 .2 sec on/.2 sec off; 2 bursts

Transferred CO Line (*User Selectable) .8 sec on/2.4 sec off repeated

Line Recall (*User Selectable) .2 sec on/.6 sec off repeated

Message Waiting Call Back (*User Selectable) .4 sec on/.4 sec off/

Queued CO Line Call Back (*User Selectable) .2 sec on/.6 sec off repeated

Camp On 935 .2 sec burst

Alarm Tone - Repeated

- Single (continuous)

* Only one tone can be selected by a station at a time. This tone will be used for all signaling that uses
the "User Selectable Tone".

701/857
701/857

.4 sec on/2 sec off repeated

.4 sec on/2 sec off repeated

.25 sec on/.25 sec off; repeated

1.0 sec on; once (every 30-60
secs until alarm is reset.

Miscellaneous Specifications 2-7

Chapter 2 - System Specifications

Table 2-6: Signals To Calling Station

Feature (Indication)

Intercom Ring Back Tone 1215/1471 440/480 .5 sec on/2.5 sec off;

Intercom Call Announce 935 935 .2 sec on/.25 sec off;

Busy Tone 701 480/620 .5 sec on/.5 sec off;

Error Tone 701 480/620 .25 sec on/.25 sec off;

Intercom dial Tone 420 440/1350 Continuous

DND Tone 701 701 .2 sec on/.2 sec off;

Paging Confirmation Tone 935 935 1 second burst

CONFERENCE Time Out Warning Tone 420 701 1 second burst

Programming Confirmation Tone 1471 935 3 short bursts

Programming Error Tone 1471 1471 .25 sec on/.25 sec off;

Sound In Hz

Sta SLT

Occurrence (Cadence)

repeated

three (3) times

repeated

repeated

three (3) times pause,

repeated

six (6) times

Call Waiting 735 735 .5 burst

Miscellaneous Specifications

Item Specification

CO Type Loop Start / 600 ohm / current sensing

DTMF Signaling

Frequency Deviation
Rise Time
Duration of DTMF Signal
Inter-digit Time

Pulse Dialing

Break/Make Ratio
Dialing Speed

Table 2-7: Dialing Specifications

±1.5%
5ms
100ms (programmable)
100ms (programmable)

60/40 - 66/33
10-20 pps

2-8 Miscellaneous Specifications

Chapter 2 - System Specifications

Table 2-8: Electrical Specifications

Item Specification

Contact Rating (multipurpose contacts) 1 amp, 24 VDC

External Page Port

Output Impedance
Output Power

Source 600Ω input at 2k ohm maximum from

Music

600Ω @ 0 dbm
5 milliwatt max

music source

Power Supply

AC Voltage Input
AC Power
AC Input Fuse
DC Output Voltage

105 -129 Volt AC @47-63Hz
300 watts
+5a 250v
+ 30v

Table 2-9: Environmental Specifications

Item Degrees (ºF)

Operating Temperature 32 - 104

Optimum Operating Temperature 60 - 80

Storage Temperature -40 - 140

Relative Humidity 5 - 90% (non-condensing)

Table 2-10: Dimensions and Weights

Height Width Depth Weight

Item

in mm in mm in mm lbs kg

KSU (w/o cover) 11.125 283 15 381 4.625 117 11 4.9

Digital Keyset 9.25 234 7.625 194 4.75 121 2 0.9

Digital DSS/BLF Console 9.25 234 4.9 124 3.3 84 2 0.9

System Part Numbers 2-9

Chapter 2 - System Specifications

System Part Numbers

The following table may be used to order the STS system parts that are currently available.

Table 2-11: STS Part Numbers

Description Part Number

STS Basic Key Service Unit (BKSU) 3500-00

STS Expansion Key Service Unit (EKSU) 3502-01

Caller ID Unit (CIDU) 3531-04

Digital Key Telephone Unit (DKTU) - 24 Button 3515-71

Digital Telephone Interface Board (DTIB) (8 port) 3532-00

DSS - 48 Button 3510-71

DTMF Receiver Unit (DTRU4) (4 circuit) 3031-60

Loop-Start Central Office Board (LCOB) w/caller ID (4 port) 3531-03

Message Wait Unit (MSGU48) 3033-10

Modem Unit (MODU) - 9600 baud 3530-30

Phase Lock Loop Unit (PLLU) 8030-40

Single Line Adapter (SLA) 9854-00

Single Line Telephone Interface Board (SLIB2) (2 port) 3533-01

Single Line Telephone Interface Board (SLIB4) (4 port) 3533-00

T1 Interface Board ( T1IB) (24 channel D4AMI / B8ZS) 3531-31

VM Interface Board (VMIB) (Flash-based - 3 hour) 3534-00

VM Interface Board Memory Expansion Module (Flash-based
upgrade - addl 6 hrs)

VM Interface Board (VMIB) (Pentium-based) future

3534-01

2-10 System Part Numbers

Chapter 2 - System Specifications

3

Installation

This chapter provides the basic system installation and wiring instructions for the STS, as well

as how to install the optional cards and interface units.

» » » » » » »

NOTES

» » » » » » »

Installation Overview 3-3

Chapter 3 - Installation

Installation Overview

Basic Process

As with any sophisticated communications device, installation of the STARPLUS STS System

requires the care and forethought of a competent technician. To assure easy servicing and

reliable operation, several factors must be considered when planning the system installation.

The following procedures are provided to help ensure a successful system installation:



Site Preparation



KSU and Power Supply (PS) Installation



PCB Installation



System Wiring



Keyset and Terminal Installation



Basic Installation Check-Out



System Programming and Verification

To install the STARPLUS STS System as quickly and efficiently as possible, complete the

following detailed instructions as described.

Site Preparation

General Site Considerations

The first step is to locate an acceptable site for the common equipment (KSUs, boards, etc.).

When locating a mounting site for the KSUs, the following points must be considered:

Wall Mounting -- The KSUs are designed for wall mounting and should not be mounted

directly to a masonry or plasterboard wall. It is recommended that a minimum of ½-inch

plywood backboard be firmly mounted to the wall, and the KSU and MDF be mounted to the

backboard.

Dedicated Access -- The location must have access to a dedicated 110 Volt AC (±10%), 60 Hz,

single-phase circuit with a circuit breaker or fuse rated at 15 amps. A 3-wire parallel blade

grounded outlet should be within approximately 6 feet of the lower left rear of the BKSU

mounting.

Grounding -- The location must have access to a good earth ground, such as a metallic cold

water pipe without non-metallic joints. The ground source should be located as close as

possible to the system.

Environment -- The system should be located in an area that is well ventilated with a

recommended temperature range of 68°-78° F and a relative humidity range of 5-60%

(non-condensing).

3-4 Site Preparation

Chapter 3 - Installation

Distance Parameters -- The system location should be within 25 feet of the telephone

company’s termination point. Also, the location should be within the prescribed station loop

lengths for all keysets and terminals. If existing cabling is used, its location and conduits should

be considered. Station wiring should be in the building. Station ports are not designed for

installation outside of the building.

Accessibility -- The location should have adequate accessibility, space, and lighting for future

servicing and should consider the need for future expansion.

Hazard Protection -- The system should be located in an area that is protected from floo ding,

flammable materials, excessive dust and vibration.

Interference -- The site should be away from radio transmitting equipment, arc-welding

devices, copying machines, and other electrical equipment that are capable of generating

electrical interferences. Operation of this equipment in a residential area is likely to cause

interference. In which case the user, at his own expense, is required to take any necessary

measures to correct the interference.

Backboard Installation

Material -- A wooden backboard is recommended for all installations and must be installed

when the location has masonry or plasterboard walls. A minimum of ½-inch plywood material

is sufficient for most installations.

Placement -- The backboard should be mounted at a convenient height, about three feet

above the floor and be bolted in various places to distribute the weight of the system.

Clearance -- Space should be available on the bottom side of the backboard for the MDF

cabling and for optional equipment such as a music source, battery backup, etc.

System Layout -- It is recommended that the location of each major item be roughly sketched

on the backboard as an installation layout.

Verify On-Site Equipment

Once the equipment installation site is identified and a dedicated AC outlet, earth ground, and

lighting and ventilation are available:

1. Verify that all equipment required is on-site and was not damaged during shipment.

2. Unpack the KSUs to assure there is no shipping damage.

3. Notice that a mounting template is packed with the BKSU; this template is required later
in the installation.

4. Check that the type and quantity of boards received is correct and optional equipment
and a Power Line Surge Protector are on-site.

It is not necessary to unpack the individual boards at this time.

If any equipment is damaged or missing, notify the appropriate personnel to
correct the situation.

KSU Mounting 3-5

Chapter 3 - Installation

KSU Mounting

The STARPLUS STS System consists of a Basic Key Service Unit (BKSU) cabinet. When additional
CO lines and stations are needed, the Expansion Key Service Unit (EKSU) cabinet must be
mounted above the BKSU. Both units have been designed to be compact and lightweight for
easy handling during installation.

Basic Cabinet

The BKSU consists of a plastic frame and cover designed for wall mounting. The KSU must NOT
be mounted on a masonry or dry-wall surface; a wooden backboard is required.

A mounting template is included with the BKSU. This template can be used to drill pilot holes
for mounting screws. Note that the template provides screw hole locations for the BKSU and
EKSU. The BKSU is mounted with three #10 or larger, 1½ inch or longer screws.

1. Drill pilot holes in the locations marked.

2. Insert the screws and tighten, leaving about ½ inch exposed.

4/8”

3/8”

1/4”

11 1/8”

3

3

/

4

”

15”

Mounting the BKSU

3

1

/

4

”

11 1/2”

4

1

8

/

”

”

8

/

5

4

KSU Template

3-6 System Preparation

Chapter 3 - Installation

Expansion Cabinet

The EKSU consists of a plastic cover and frame designed for
wall mount installation.

» » » The EKSU must be

After positioning the EKSU above the BKSU:

1. Attach the EKSU to the BKSU on both sides, using the
four screws and two brackets provided.

2. Mark the location of the two screws to mount the
BKSU.The EKSU must NOT be mounted on a masonry
or dry wall surface; a wooden backboard is required.
The EKSU is mounted with two #10 or larger, 1½ inch or
longer screws.

3. Drill pilot holes in the two locations marked, insert
screws and tighten, leaving about ½”.

4. Mount the EKSU on the screws and tighten the screws
securely.

Interconnection is achieved via an amphenol-type
connector and power cable, both included. The amphenol
connector connects the EKSU to the BKSU on the left side
through connectors labeled EXP.

System Preparation

mounted above the BKSU.

Expansion KSU

Basic KSU

KSU Grounding

To ensure proper system operation and for safety purposes, a good earth ground is required.
A metallic COLD water pipe usually provides a reliable ground. Carefully check that the pipe
does not contain insulated joints that could isolate the ground. In the absence of a COLD water
pipe, a ground rod or other source may be used.

A #12 insulated AWG or larger copper wire should be used between the ground source and the
KSU (BKSU and EKSU, respectively). The wire should be kept as short as possible (recommended
25 feet or less).

Grounding Instructions

1. Remove about 1½ inches of insulation from both ends. Attach one end of the wire to the
Ground Lug on the lower side of the BKSU and on the lower side of the EKSU by inserting
the wire under the lug screw, then tighten the screw securely.

2. Attach the other end of the wire, as appropriate, to the ground source.

3. Take a DC resistance reading and an AC volt reading between the chassis ground point
(cold water pipe) and AC ground (third wire AC ground). The limit is 5V AC and 5 Ohms DC
resistance. If a higher reading is obtained, choose a different chassis ground point and
repeat this step until a suitable ground point is found.

To ensure proper grounding … make sure to use the brackets provided when
attaching an EKSU to the BKSU.

System Preparation 3-7

Chapter 3 - Installation

Built-in Power Supply

The built-in Power Supply in each BKSU and EKSU will convert 105V- 129V AC power to +5V DC
voltage output. The power capacity of the Power Supply is as follows:

+5V DC -5V DC +30V DC Battery Backup

2.5A 0.5A max 2.5A max External 4B-BBU

Battery Backup Unit Installation

The Battery Backup Unit (BBU) provides
power for the system during a power failure.
The BBU connects to the STS via the
connector on the side of the BKSU.

Battery Backup Wiring

If local AC power fails, the system can be
equipped to operate from external batteries.
The external batteries must provide 24 Volts
DC. This is generally accomplished by
connecting two 12-volt batteries to the strip
connector on the front of the BBU as shown.

BBU

24VDC

Red

Bl ue

Battery Battery

12VDC 12VDC

+--+

The BBU provides charging current to the batteries during normal AC power operation at a
maximum of about 0.5 amp. During battery operation, the BBU discontinues battery operation
if AC power is restored or the battery voltage is too low to maintain proper system operation.

System Backup Duration

The length of time the system operates on the batteries is dependent on several elements
including: battery charge state, condition of t he batteries, capacity of the batteries, and the size
of the system (number of station ports).

The following chart gives the approximate backup time for several system sizes and different
battery capacities in ampere-hours.

Ports

10AH 20AH

4 16 Hours 32 Hours

8 8 Hours 16 Hours

16 4 Hours 8 Hours

Battery Capacity

System Battery Replacement - WARNING

In most cases … the system battery will never need to be replaced.

However, in the event that the battery is determined to be fully discharged, use caution when
replacing as it could explode if installed improperly.

» Replace battery with a similar battery type, as recommended by battery manufacturer.
» Dispose of the used batteries according to the battery manufacturer’s instructions.

3-8 System Preparation

Chapter 3 - Installation

Power Line Surge Protection

The AC outlet should be equipped with a power surge protection device or UPS. Systems using
such devices are more resistant to damage from power line surges than unprotected systems.
Power line surges often occur during normal operations and during violent thunderstorms.

Installation of a surge protector meeting the specifications described in the following
paragraph may prevent or minimize the damage resulting from power line surges.The isolation
transformer/surge protector should be: 15 amp self-contained unit that plugs into a standard
grounded 117V AC wall outlet. The wall outlet must be designed to accept a 3-prong plug (two
parallel blades and a ground pin). The protector should be fast and capable of protecting
transients greater than 200 volts.

Lightning Protection

The system provides secondary protection per UL 1459 specifications. Primary protection
circuitry is the installer’s responsibility and should be installed per National Electric Code (NEC).

KSU AC Power Plug

Before plugging the KSU power cord in the AC source (grounded, 3-prong AC outlet required):

1. Verify the power switch of the BKSU is off.

2. Plug the KSU power cord into the AC outlet.

3. Turn the power switch on.

Cable Connections

Champ connectors are mounted on the
side of each STS BKSU and EKSU - one for
CO and Miscellaneous connections, one
for Station connections, and one to
connect the BKSU and EKSU. Champ
connectors include the following:



Ferrite Core -- to improve the line
burst immunity on the Champ
connector.



Cable Tie -- to secure the Ferrite
Core to the Champ connector.

To EKSU

Champ Connectors

To CO

or Misc

To Sta

Ferrite Core

Cable Tie

System Preparation 3-9

Chapter 3 - Installation

PCB Handling and General Installation

DO NOT install or remove any boards with power applied.

Make sure power is turned off prior to installation or removal of the PCBs

The system cards contain digital circuitry which are extremely reliable, but can be damaged by
exposure to excessive static electricity. When handling PCBs, a grounded wrist strap should be
used to protect boards from static discharges. Also, use common sense when handling PCBs.

EXAMPLE -- Do not place a PCB in locations where heavy objects might fall on the PCB and
damage components.

Inserting a PCB

1. Hold PCB with components facing left, align top and bottom edge of PCB in card guides.

2. Slide the card into the system seat the PCB firmly into the backplane connector.

3. To remove a PCB, reverse the process.

Card Slot Configuration

Board Capacity

The following types of expansion boards may be installed to increase the Station and CO
capacity of the STS System:

Board Description System Capacity

LCOB 4 Loop CO Start Lines

DTIB 8 Digital Telephone Ports up to 48 stations

SLIB4
SLIB2

T1IB 24 Channels --

VMIB 8 Voice Mail Ports --

(includes Caller ID)

4 Single Line Ports
2 Single Line Ports

up to 24 CO lines

up to 20 stations
2 stations

3-10 System Preparation

Chapter 3 - Installation

Card Slot Positions

This illustration shows the designated slot number for each type of board that can be mounted
in the BKSU and EKSU.

IMPORTANT -- Make sure to place the correct board in the appropriate card slot.

Card Slot Board

8DTIB / SLIB4

EKSU

BKSU

9DTIB / SLIB4

Slot 8

Slot 9

Slot 10

Slot 11

Slot 12

Slot 13

10 DTIB / SLIB4

11 LCOB / T1

12 LCOB / T1

13 LCOB / T1 / VMIB (

Flash- or Pentium-based)

Card Slot Board

0DTIB (

1LCOB (

Slot 2

Slot 3

Slot 4

Slot 5

Slot 6

Slot 7

2SLIB2 - 2 port (

fixed)

fixed)

default)

3DTIB / SLIB4

4DTIB / SLIB4

5LCOB / T1

6LCOB / T1

7T1 / VMIB (

Flash- or Pentium-based)

BKSU & Main Board Unit Assembly 3-11

Chapter 3 - Installation

BKSU & Main Board Unit Assembly

The BKSU includes the fixed DTIB in slot 0, a fixed LCOB in slot 1, and a SLIB2 in slot 2. This
provides an initial capability of four CO lines, eight digital telephone stations, and two single
line telephone stations. Additional cards/boards can be added to increase capability.

The BKSU provides the following miscellaneous features:



1 external page port that is connected to a transformer, providing a 600-ohm impedance.



1 music input that is connected to a transformer, providing a 600-ohm impedance.



1 independent dry relay contact rated at 1 amp, 24V DC.



2 DTMF receivers.

These features are provided through the CO amphenol “Champ” connector on the right side
of the BKSU. These features are controlled by system software.

Main Board Unit

The Main Board Unit (MBU) is installed in the BKSU at the factory before the shipment. The MBU
contains a lithium dry cell to maintain memory and real-time clock functions.

The MBU can be equipped with 3 daughter boards: MODU for modem access to the system,
PLLU, and CIDU for Caller ID (refer to “Expansion Board Installation” on page 3-14). System
software is contained on two chips labeled U1 and U2.

The battery is soldered to the MBU and connected to the circuitry by an ON-OFF dip switch
(SW4).

» Make sure that dip switch SW4 is turned to ON before programming the system database.

Initialize Default Settings

Before programming the system, switch 8 (SW5) should be placed in the ON position and
powered off and on to initialize the system database to default.

Retain Database

Once the database is initialized, switch 8 (SW5) should be placed in the OFF position to protect
the database. The following diagram shows the dip switch position as they relate to the
“database” functions:

OFF

ON

87654321




MBU PCB

Marking

SW8

Dip Switch

Position

OFF

ON

Function

Retain the database

Flush the database

3-12 BKSU & Main Board Unit Asse mbly

Chapter 3 - Installation

Digital Telephone Interface Board (built-in)

The MBU of the BKSU contains a built-in Digital Telephone Interface Board (DTIB) which
provides digital voice and data communications to/from digital telephones. The DTIB
provides the interface to eight digital telephones. The built-in DTIB is non-removable and
does not physically resemble the optional DTIB. It is located in slot 0 on the MBU. The location
of slot 0 is an “L” shape that runs vertically along the left side of slot 7 and horizontally across
the base of the MBU. Additional DTIBs can be installed to expand the capacity for digital
telephones. Refer to “Digital Telephone Interface Board” on page 3-14.

Loop Start CO Interface Board (with Caller ID)

The built-in Loop Start CO Interface Board (LCOB) supports up to four Loop Start Central Office
Lines and comes equipped with a Caller ID Unit (CIDU) to detect Caller ID information. The
built-in LCOB is non-removable and does not physically resemble the optional LCOB. It is
located in slot 1 on the MBU. The location of slot 1 is in the upper right section of the BKSU.

The CIDU provides four Caller ID interfaces for the Built-In LCOB.

Additional LCOBs can be added to provide for increased Loop Start CO Line capability. Refer to

“Loop Start CO Interface Board (with Caller ID)” on page 3-14.

CN 19

Built-In LCOB

CN 18

(Upper Right section of BKSU shown above)

Figure 3-1: Built-In LCOB with CIDU

CN 3

CIDU

CN 2

Installing CIDU to Built-In LCOB

The CIDU may already installed when you receive your BKSU. If not, use the following procedure
to install the CIDU:

1. Unpack the CIDU from its antistatic conductive bag.

2. Locate the CN2 and CN3 connectors on the CIDU.

3. Locate the CN18 and CN19 connectors on the built-in LCOB.

4. Position the CIDU so that the CN2 and CN3 connectors align with the CN18 and CN19,
and connectors on the built-in LCOB respectively.

5. Push the CIDU onto these connectors to seat it securely.

BKSU & Main Board Unit Assembly 3-13

Chapter 3 - Installation

Single Line Interface Board (2 Port with built-in Msg Wait)

The Single Line Interface Board (SLIB2) provides the interface to two 2500-type telephones.
The SLIB signals interface with industry-standard ringers and message waiting lights. The
2-port SLIB always occupies slot 2 and is standard on the BKSU. It can be removed if necessary
by the installer.

The two ports provided by this board are connected to SLT devices by using the two RJ11
modular connectors on the right side of the BKSU.

Additional SLIB devices can be added using one or more optional SLIB4s. Refer to “Single Line

Interface Board - 4 Port” on page 3-15.

Figure 3-2: SLIB2 (2 port)

3-14 Expansion Board Installation

Chapter 3 - Installation

Expansion Board Installation

Boards and daughter boards discussed in this section are optional boards that can be used to
increase the capacity of your system.

Digital Telephone Interface Board

The optional Digital Telephone Interface Board (DTIB) provides digital voice and data
communications to/from digital telephones. The DTIB board provides the interface to eight
digital telephones. The card has one LED to indicate off-hook/in use status.

Figure 3-3: DTIB (8 Port)

Loop Start CO Interface Board (with Caller ID)

The optional Loop Start CO Interface Board (LCOB) supports up to four Loop Start Central Office
Lines and comes equipped with a Caller ID Unit (CIDU) to detect Caller ID information.

The CIDU provides four Caller ID interfaces for the LCOB.

Figure 3-4: LCOB with CIDU

Expansion Board Installation 3-15

Chapter 3 - Installation

Installing CIDU Board to LCOB

1. Unpack the CIDU from its antistatic conductive bag.

2. Locate the CN2 and CN3 connectors on the CIDU.

3. Locate the CN1 and CN2 connectors on the LCOB.

4. Position CN2 and CN3 on the CIDU to align with CN1 and CN2 on the LCOB, respectively.

5. Push the CIDU onto these connectors to seat it securely.

Single Line Interface Board - 4 Port

The optional Single Line Interface Board (SLIB4) provides the interface to four 2500-type
telephones. The SLIB signals interface with industry-standard ringers and message waiting
lights. In addition, one LED is mounted on the PCB to indicate the in use state of the
connected telephones. It will turn on when one or more ports are busy. The optional 4-port
SLIB4 may be added to the BKSU or EKSU to expand the number of single lines stations, and
can support an MSGU48 board in a daughter-board-type arrangement.

CN2

CN1

CONN1

CONN2

Figure 3-5: SLIB (4-Port) with MSGU48

Message Wait Unit

The Message Wait Unit (MSGU48) provides message wait lamp relay control for message lamp
single line telephones. The MSGU48 board mounts as a daughter board on the SLIB4. The SLIB
interfaces with mechanical 90V AC ringers and 95V DC lights on 2500-type phone sets.

Installing the MSGU48 to SLIB4:

1. Using a ground strap, unpack the MSGU48 from its antistatic conductive bag.

2. Locate the CONN1 and CONN2 connectors on the MSGU48.

3. Locate the CN1 and CN2 connectors on the SLIB4.

4. Align CONN1 & CONN2 of the MSGU48 to match CN2 & CN1 on the SLIB4, respectively.

5. Push the MSGU48 onto the connectors and ensure it is properly seated.

3-16 Expansion Board Installation

Chapter 3 - Installation

T1 Interface Board

The optional T1IB provides the T1 (1.544Mbps, 24 channel) interface circuit, control circuitry,
and synchronous clock control circuits. Up to two DTMF tone detection units (DTRU4) can
optionally be installed on the T1IB.

The system can be equipped with one T1IB and it can be installed in slots 5, 6, or 7 of the BKSU
or in slots 11, 12, or 13 in the EKSU. The Phase Lock Loop Unit (PLLU) must be installed in the
BKSU for the T1 card to operate properly.

The T1IB has eight LEDs on the front edge of the PCB which indicate errors of T1 line, in-use
status, and synchronous clock enable status.

LED # Function

LD1 IN USE At least one of the 24 circuits is in use

LD2 RED T1IB is in Red alarm due to any alarm

LD3 Loopback (H/W TEST - normal call processing is not available)

LD4 BLUE T1IB has detected RX_BLUE alarm

LD5 YELLOW: T1IB has detected RX_YELLOW alarm

LD6 OOF T1IB is Out of Frame synchronization

LD7 RCL T1IB receives Carrier Loss (unplugged from the cable)

LD8 CLOCK Clock Enable/Disable

CN2

RU4

T

D

CN1

CN4

CN5

Figure 3-6: T1IB (24 channel) with two DTRUs

CN2

DTRU4

CN1

CN8

CN9

Expansion Board Installation 3-17

Chapter 3 - Installation

The T1IB contains two switches (SW1 and SW3). The clock selection switch (SW3) is used for
control of synchronous clock. The Line Build-Out switch (SW1) is controlled by the distance
between the STS system and a CSU and SW1 #4 is used for loopback control.

The Line Build-Out switch setting is based on distance between the STS System and a CSU. The
proper switch settings are indicated in the following table. If the CSU is located near the KSU,
all LBO switches should be ON.

The SW1 switch #4 of the Line Build-Out switch is used for Loopback control. Its switch is used
only for hardware test and must be placed in the ON position for normal operation.

Table 3-1 : T1 Switch Po sit ions

Distance

1234

0 to 133 feet ON ON ON ON

133 to 266 feet OFF ON ON ON

266 to 399 feet ON OFF ON ON

399 to 533 feet OFF OFF ON ON

533 to 655 feet ON ON OFF ON

Switch #

T1 Ordering Information: When ordering a T1 circuit from a carrier, request either D4

framing and Alternate Mark Inversion (AMI) Line coding using the superframe (SF) or the
Extended Superframe (ESF-B8ZS) format. The following are additional ordering information
specifications:

Table 3-2: T1 Ordering Specifications

If ordering…

Circuit Information 2 wire 2 wire

Supervisory Signaling TIE Loop or Ground

Address Signaling DTMF DTMF

Start Dial Indicator Wink Start Dial Tone

* ANI/DNIS not available on Loop/Ground start signaling. If Loop Start signaling protocol is ordered,
the Central Office does not provide Disconnect Supervision. However if TIE signaling protocol is
ordered,
disconnect supervision is provided. The switching equipment processes DNIS numbers received from
the T-1 circuit depending on the trunk simulation.

ANI/DNIS/

DID/TIE

Loop Start/

Ground Start Signaling*

Table 3-3: T1 Ordering Information

T1 Ordering Information

Ringer Equivalent Number 6.0P

Facilit y Line Inter face 04DU9-B

Jack Type RJ45

3-18 Expansion Board Installation

Chapter 3 - Installation



This board supports standard D4 framing format with robbed bit signaling. Extended
Super Frame (ESF) format with B8ZS is also supported.



The board requires an external CSU unit.



The T1 board can accept two DTRU4 units in a daughter board type arrangement. Each
unit has four DTMF Receivers installed on it.



The board has an RJ45 connector for connection to a CSU unit.

Functionality Description



Automatic Number Identification (ANI) information from the carrier is treated exactly
the same as an inbound ICLID (Caller ID) number. Calls can be routed, placed in the
Unanswered Call Table, sent out to the CTI Module port on a keyset, and run through the
Number To Name Translation Table. The STS system provides call progress tones in the
same manner as ICLID.



Dialed Number Identification Service (DNIS) information from the carrier is treated
using DID line rules. DNIS calls are routed based on the DID Routing Table.



ANI/DNIS is a combined format, where the system waits for the ANI/DNIS information
from the carrier. When it is received, the system routes the call using ICLID processing. If
this information is not found in the ICLID Route Tables, the DNIS information is compared
to the DID table for a match. The call is then routed based on the DID tables. If a match is
not found on either the ANI or DNIS number, the call is routed based on normal CO line
operation (CO Ringing Assignments).

The following table summarizes the operation of the system.

Table 3-4: Call Routing Criteria

ANI DNIS Operation

N N Calls routed based on normal CO operation (CO Ring Assignments.

N Y Calls routed based on DID tables with DID operation.

Y N Calls routed based on ICLID routing and ICLID operation.

Y* Y Calls routed on ICLID first, if no route is found, the DNIS digits are

compared to the DID table. If no route is found in the DID table the
call is routed based on CO line Ringing Assignments.

*If both ANI and DNIS calls are routed -- the following table summarizes what is displayed at the phone.

The T1 card accepts ANI/DNIS information in a DTMF format only. Some carriers do not
provide ANI or ANI/DNIS in a DTMF format. Consult your local carrier for available
options.

Expansion Board Installation 3-19

Chapter 3 - Installation

Table 3-5: Call Routing Display Format

Route

Found

ICLID ICLID ANI number placed in the 14-character number field, the

DID ICLID ANI number placed in 14-character number field. DNIS

NONE ICLID ANI number placed in 14-character number field and the

Type of
Display

DNIS number followed by the name programmed in ICLID
translation table placed in the 24-character name field.

number followed by programmed name from the DID
tables in 24-character name field.

DNIS number is placed in the 24-character name field.

Table 3-6: Telco to T1IB Interconnect Diagram - Pin Connections

Telco T1IB

RJ45 RJ45

1--> <--1
2--> <--2
4--> <-- 4
5--> <--5

Format

Phase Lock Loop Unit

The Phase Lock Loop Unit (PLLU) is an option board
which generates a 32.768MHz clock synchronized to

1.544MHz from the T1 interface board or internal
clock.

PLLU

CON2

This board is required whenever a T1 card is installed in
the system. The 32.768MHz clock is provided to CGMD
on MBU. It consists of a PLL circuit, PLL Monitoring
circuit and clock (from T1 interface board) monitoring
circuit.

The PLLU is installed in the upper center of the BKSU.
Refer to Figure 3-7: PLLU Location.

Installing the PLLU

1. Unpack the PLLU from its antistatic conductive
bag in the packing box.

2. Locate CN14 and CN15 on the MBU.

CON1

3. Remove the jumper from pins 12 and 13 on CN5.

This jumper is very important, so don’t lose it. LOSS OF JUMPER ON CN5 12
& 13 WILL PREVENT SYSTEM OPERATION . If the PLLU is removed from the MBU

board, this jumper needs to be put back onto pins 12 and 13 of this connector
or the MBU does not operate properly.

It is recommended that you tape the jumper to the board.

4. Locate the CON1 and CON2 connectors on the PLLU board.

5. Position the PLLU so that CN2 and CN1 match up with CN14 and CN15 respectively. Push
the PLLU onto their respective connectors and ensure the PLLU is seated correctly.

3-20 Expansion Board Installation

Chapter 3 - Installation

PLLU

(Upper Right View of BKSU)

Figure 3-7: PLLU Location

U

D

I

C

DTMF Tone Detection Units

Refer to “T1IB (24 channel) with two DTRUs” on page 3-16.

Installing the DTRU4 Modules

1. Unpack the DTRU4 modules from their antistatic conductive bags.

2. Locate the CN1 and CN2 connectors on the DTRU4 modules.

3. Locate the CN4, CN5, CN8 and CN9 connectors on the T1IB.

4. Position one of the DTRU4 modules so that the CN2 and CN1 connectors align with the
CN8 and CN9 connectors on the T1IB respectively.

5. Push the DTRU4 module onto these connectors to seat it securely.

6. Position the second DTRU4 module so that the CN2 and CN1 connectors align with the
CN4 and CN5 connectors on the T1IB respectively.

7. Push the DTRU4 module onto these connectors to seat it securely.

Flash-Based Voice Mail System

This section describes how to install the Flash-Based Voice Mail board.

Expansion Board Installation 3-21

Chapter 3 - Installation

Installing the Voice Mail Interface Board

The Flash-Based Voice Mail Card consists of a printed circuit board. It can be installed into
slot 7 in the Basic KSU or slot 13 in the Expansion KSU.

Installing the Memory Expansion Module

Refer to Figure C-8: Flash-Based Voice Mail Card to locate the proper placement for the
optional memory expansion module.

Modem Unit

The Modem Unit (MODU) provides an
asynchronous modem for access to the system
database and remote maintenance.

This module is optionally installed on the BKSU’s
MBU and includes a 9600 baud modem. The
modem may be accessed from any station or CO.

The modem is installed in the lower right of the
BKSU. Refer to Figure 3-9: MODU Installation

Location.

Memory Expansion Module Location

Figure C-8: Flash-Based Voice Mail Card

You must power down the system before installing the memory expansion module.

RS-232 Connector for
Programming, 9600, N-8-1

MODU

Installing the MODU

1. Using a grounding strap, unpack the MODU
from its antistatic bag in the packing box.

2. Locate the MODU connector on the MBU.

3. Locate the CN1 connector on the MODU.

4. Position the MODU so the CN1 matches with CN13 on the MBU.

3-22 Expansion Board Installation

Chapter 3 - Installation

5. Push the MODU onto its connector, making sure it is properly seated.

The modem may not always connect at 9600 bps. If you encounter a situation where
you cannot connect at 9600 bps, change your computer’s baud rate to 4800 bps.

CN13

(Lower Right View of BKSU)

Figure 3-9: MODU Installation Location

Single Line Adapter 3-23

Chapter 3 - Installation

Single Line Adapter

The optional Single Line Adapter (SLA) device converts standard digital telephone circuits
into 2500-type single line telephone interfaces. The device is a stand-alone type that can
accommodate up to two digital station ports and convert them into two 2500-DTMP-type
SLT circuits.

Wiring / Pinouts / Connections -- The SLA has screw-type connectors for both the digital
(DTIB) and analog (SLT) interfaces. Refer to the Single Line Adapter’s Installation Guide that is
provided with the SLA for additional information.

Figure 3-10: SLA (Single Line Adapter)

3-24 Station/CO Wiring

Chapter 3 - Installation

Station/CO Wiring

Digital & Single Line Wiring

Digital Stations

Station port numbers are set by the location of the port on the Station Champ connector.

Station ports are numbered consecutively from 100 to 107, 148-149, and 108 to 147.

The first 8 ports are reserved for the built-in DTIB ports, which are always 100-107.



If an optional DTIB board is installed in the first DTIB/SLIB slot (slot 3), its digital port
numbers will be 108-115.



If two DTIBs are installed in the first two DTIB/SLIB slots (slots 3 & 4), the digital ports will be
numbered 100-107 and 108-123.

Single Line Stations



If an optional SLIB is installed in the first DTIB/SLIB slot (slot 3), the single line ports will be
numbered 108-111.



Ports 148 and 149 are always for the two built-in single line ports.

Care must be taken when wiring stations, to ensure that digital keysets are only wired to digital
ports and single line phones are wired to single line ports.

Station/CO Wiring 3-25

Chapter 3 - Installation

Station Champ Connectors -- The following table shows the port number locations on the
BKSU/EKSU Station Champ connectors.

BKSU / EKSU

Station #

100 / 126 1 26

101 / 127 2 27

102 / 128 3 28

103 / 129 4 29

104 / 130 5 30

105 / 131 6 31

106 / 132 7 32

107 / 133 8 33

110 / 134 9 34

111 / 135 10 35

112 / 136 11 36

113 / 137 12 37

114 / 138 13 38

115 / 139 14 39

116 / 140 15 40

117 / 141 16 41

118 / 142 17 42

119 / 143 18 43

120 / 144 19 44

121 / 145 20 45

122 / 146 21 46

123 / 147 22 47

124 / 148 23 48

125 / 149 24 49

n/a 25 50

Pair Pin # Color

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

1

2

3

4

5

6

7

8

9

WH/BL
BL/WH

WH/OR
OR/WH

WH/GN
GN/WH

WH/BN
BN/WH

WH/SL
SL/WH

RD/BL
BL/RD

RD/OR
OR/RD

RD/GN
GN/RD

RD/BN
BN/RD

RD/SL
SL/RD

BK/BL
BL/BK

BK/OR
OR/BK

BK/GN
GN/BK

BK/BN
BN/BK

BK/SL
SL/BK

YL/BL
BL/YL

YL/OR
OR/YL

YL/GN
GN/YL

YL/BN
BN/YL

YL/SL
SL/YL

VI/BL
BL/VI

VI/OR
OR/VI

VI/GN
GN/VI

VI/BN
BN/VI

VI/SL
SL/VI

3-26 Station/CO Wiring

Chapter 3 - Installation

CO Champ Connectors -- The following table shows the port number locations on the
BKSU/EKSU CO Champ connectors.

BKSU / EKSU

CO

1 / 13 1 26

2 / 14 2 27

3 / 15 3 28

4 / 16 4 29

5 / 17 5 30

6 / 18 6 31

7 / 19 7 32

8 / 20 8 33

9 / 21 9 34

10 / 22 10 35

11 / 23 11 36

12 / 24 12 37

Pair Pin # Color Description

13 38

14 39

15 40

16 41

17 42

18 43

19 44

20 45

21 46

22 47

23 48

24 49

25 50

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

1

2

3

4

5

6

7

8

9

WH/BL
BL/WH

WH/OR
OR/WH

WH/GN
GN/WH

WH/BN
BN/WH

WH/SL
SL/WH

RD/BL
BL/RD

RD/OR
OR/RD

RD/GN
GN/RD

RD/BN
BN/RD

RD/SL
SL/RD

BK/BL
BL/BK

BK/OR
OR/BK

BK/GN
GN/BK

BK/BN
BN/BK

BK/SL
SL/BK

YL/BL
BL/YL

YL/OR
OR/YL

YL/GN
GN/YL

YL/BN
BN/YL

YL/SL
SL/YL

VI/BL
BL/VI

VI/OR
OR/VI

VI/GN
GN/VI

VI/BN
BN/VI

VI/SL
SL/VI

Blank

Blank

Blank

Blank

Blank

Blank

Blank

Alarm

(BKSU only)

--

External Paging

(BKSU only)

External MOH

(BKSU only)

--

Free Relay

(BKSU only)

Station/CO Wiring 3-27

Chapter 3 - Installation

Digital Keyset & Terminal Wiring

Wi ri ng from the DTIB to the station jack re quir es a sin gle pair cable (3-pair, category 3 or high er
is required). Digitized voice, signaling and battery are sent over this pair.

Only the first pair (green, red) on the jack should be connected to the KSU. No other
pairs should be connected.

The following diagram gives details on connections of station jacks to the system. The “Station
Champ Con nector” table gives the configuration of the 25-pair station connector arrangement

and punchdown-type block.

RJ11

Figure 3-11: Digital Station Jack Wiring

Single Line Telephone Wiring

The SLIB is wired to SLT devices with single pair cabling to provide talk battery, voice and
signaling to and from the SLT.

Typical wiring to the SLT jack is shown in the following diagram. The “Station Champ
Connectors” table gives the configuration of the station connector arrangement when
connected to a punchdown-type block.

RJ11

BK

Y

BK

R

G

R

DIGITAL RING (BLUE/WHITE)

DIGITAL TIP (WHITE/BLUE)

VOICE RING (BLUE/WHITE)

Y

G

Figure 3-12: Single Line Telephone Wiring

VOICE TIP (WHITE/BLUE)

3-28 Keyset/Headset Installation

Chapter 3 - Installation

Keyset/Headset Installation

Wall Mounting the Digital Keyset

To wall mount the digital key telephone, use the wall mount bracket and a standard type jack
designed for 630-type wall hanging applications provided.

1. Remove handset from cradle and locate the plastic retainer in the bottom of the
hookswitch well area.

2. Slowly push the plastic retainer upward until it is free.

3. Locate the tab on the plastic retainer
making sure it is toward you, then place
it back into its holder.,

4. Slide the plastic retainer all the way
down into its channel. Part of the
retainer remains above its holder to
hold the handset secure during use in a
wall mount configuration.

5. Turn telephone over and unplug the
line cord.

6. Reroute line cord through the access
channel on the top of the telephone,

-or-

Run line cord through hole provided,
and plug into connector on the back of
the telephone.

7. Line up the hooks on the top and
bottom of the wall mount bracket so
they can engage with the slots cut into
the bottom of the telephone base.
Insert the bottom hooks first.

8. Slide the mounting bracket slowly downwards until the top tabs slide into the top slots
and snap into place.

9. Match the two key hole slots on the base plate with the lugs on the 630-A type jack and
align the modular connector, then slide the telephone into place.

10. Place the handset onto the retainer.

The STS

Telephone is now ready to use.

System Checkout 3-29

Chapter 3 - Installation

Installing a Headset

The STARPLUS STS digital key telephone is designed to operate with industry-standard 2.5mm
connector headset adapters and operator headsets. Each digital key station can b e individually
programmed for Headset operation. When programmed, a headset with its adapter box may
be connected to a key telephone station for Headset use.

To install a headset, either:

Insert the headset’s 2.5mm plug into the 2.5mm connector on the left side of the keyset

-or-

1. Remove the handset cord from the bottom of the Key Telephone unit.

2. Plug the Headset Adapter cord into the vacant handset jack on the Key Telephone base.

3. Then plug the handset and the Headset into the modular jacks of the Adapter box.
This allows handset or headset operation as desired by switching the selector switch on

the Adaptor box. Speakerphone operation is disabled while a station is in Headset Mode.

4. Leaving the handset in place, connect a modular headset to the handset jack located on
the side of the telephone.

REQUIREMENT -- For headset to operate properly, make sure to use a Headset Unit that complies
with the current industry standards.

System Checkout

Prior to actual power up and initialization, check out the STS System to avoid start up delays or
improper loading. A step-by-step checklist is provided for this purpose.

Preliminary Procedures

1. Make sure the Basic Key Service Unit (BKSU) is properly grounded to a cold water pipe or
earth ground.

2. Verify that all expander modules are firmly seated onto their connectors.

3. Inspect the Main Distribution Frame (MDF) for shorted wiring and improper polarity that
would affect the Digital Terminal or DSS console.

4. Make certain the lithium battery switch (SW4) on the Main Board Unit of the BKSU is set
to the ON position to enable the battery backup option.

5. Make sure the MDF cables connected to the BKSU are secure and are plugged into the
correct position.

3-30 System Checkout

Chapter 3 - Installation

Power Up Sequence

The power up sequence involves 1) the proper application of AC power to the system and

2) defaulting the system. A successful power up is assured if installation checklist is followed.

1. Plug the AC power cord of the Key Service Unit into the dedicated 117V AC outlet.

2. Turn the power switch of the KSU to ON.

3. On the MBU, set switch 8 on(SW5) to the OFF position to retain changes to the database.

The system is ready for programming. If problems occur, refer to Chapter 4, “Maintenance

and Troubleshooting.”

Table 3-7: Power Supply Tests

Voltage Destination Voltage Reading Test Point Location

117V AC +117V AC,

±10%

Commercial

Power Source

Maintenance and

4

Troubleshooting

This chapter provides a guideline for isolating and resolving functional problems that may be
encountered due to improper use or component failure of the STARPLUS STS system. Other
failures, such as no dial tone from the central office, must also be considered as an overall
troubleshooting procedure.

» » » » » » »

NOTES

» » » » » » »

System Programming and Verification 4-3

Chapter 4 - Maintenance and Troubleshooting

System Programming and Verification

System operation should be verified as per the programmed customer database once all
customer database programming is completed. A hard copy of the customer database can be
printed from the system and should be kept on-site and up-to-date for future reference.

System must be initialized before the customer database is programmed.

The STS System is a highly-featured digital switch and, as such, feature activation can
sometimes be mistaken for improper operation. First, verify all programmable features are
enabled for the phone or function in question. Then compare the suspected improper
operation with the feature operation description to determine which feature is causing
conflict. Be aware that some features can override others and take precedence in operational
priority. Then make the necessary programming changes in customer database programming
to acquire the desired operation.

If feature operation is not the cause of the suspected problem, then general troubleshooting
procedures should be employed. Use these basic guidelines to determine the cause of a
reported problem:

1. Verify that system programming is correct and that the suspected feature, circuit, or
function was enabled in programming.

2. Check the installation cabling/wiring and connectors for cuts, shorts, or loose
connections.

By verifying correct operation for each segment of the installation and system, the source
of the problem is isolated and can thereby be identified and resolved.

Telephone and Terminal Troubleshooting

This section discusses general functions available for use on the system. It is assumed that basic
troubleshooting skills in the identification and resolution of basic problems are already
possessed (e.g., static/noise heard on conversation, one phone only; replace worn handset
cord).

4-4 Keyset Self Test

Chapter 4 - Maintenance and Troubleshooting

Keyset Self Test

The STARPLUS STS System contains a test mode feature that supports off-line testing of digital
keysets and DSS units. The term off-line means that the unit under test is operationally
disconnected from the switch during the test operation. Keysets not under test continue to
operate in the normal manner. Tests are provided to verify the keyset and DSS LED, LCD, and
keyboard button operations.



The test mode is entered by taking a keyset’s handset off hook.



Press the SPEED button and dial [7#] on the dial pad to disconnect the keyset from the
system and bring up the Test Mode Menu on the keyset’s LCD. To exit the test mode,
place the handset back on hook. This reconnects the keyset to the system.

Test Mode Menu -- The menu allows you to select a test mode by dialing the mode number
at the dial pad. You can always return to the main test menu by pressing [##].

SELECT 1:LCDLED 2:KEYBTN 3:DSSBTN

Keyset LCD/LED Test

This test outputs a series of continuously repeated LCD string messages to LCD lines 1 and 2.
The set of strings consists of the letters A through X, a through x, “PICKUP TRUCK SPEED ZONE!,
and ***STANDING BACK***”.

1st Example - First Message String

2nd Example - Second Message String

3rd Example - Third Message String

4th Example - Fourth Message String

ABCDEFGHIJKLMNOPQRSTUVWX
abcdefghijklmnopqrstuvwx

abcdefghijklmnopqrstuvwx
ABCDEFGHIJKLMNOPQRSTUVWX

“PICKUP TRUCK SPEED ZONE !”
“*** STANDING BACK ***”

“*** STANDING BACK ***”
“PICKUP TRUCK SPEED ZONE !”

Keyset Self Test 4-5

Chapter 4 - Maintenance and Troubleshooting

Keyset Button Test

1. Press a keyset button to turn on the LED and display an LCD message identifying the
button number.

PRESS KEYSET BUTTONS
DIGIT1 <--------

Each time the selected fixed feature button is pressed it sequences through the table of
flash rates available. Refer to Table 4-1: Flash Rates.

Table 4-1: Flash Rates

Button IPM Type

2. Press the dial pad keys to display an LCD message that indicates which digit was pressed.

Depressing the H-T-P switch from one position to another displays one the following
words: H_POS, T_POS, or P_POS.

3. Test LEDs independently of the Keys by pressing the flex LED button.

DSS LED/Button Test

When the DSS test is selected and a DSS test is invoked, all DSS units associated with the keyset
are placed in the test mode.

01
02
03
04
05
06
07
08
09
10
11
12
13
14

On

30
60

60
240
240
480
480

15
120
120

30
480
480

Steady
Flash
Flash
Double Wink
Flash
Flutter
Flash
Flutter
Flash
Flash
Flutter
Double Flash
Double Wink
Double Flash

PRESS DSS BUTTONS

<----------

If no DSS unit is associated with the keyset, the keyset display indicates NO DSS. The DSS LED
test causes all the LEDs to light steady. All LEDs remain lit steady until a DSS flex button is
pressed. Pressing a DSS button turns on the DSS button LED and displays an LCD message on
the associated keyset identifying the DSS button number (01 to 48). This button also turns off
the previously selected flex LED.

PRESS DSS BUTTONS
BTN01 <----------

4-6 Keyset Self Test

Chapter 4 - Maintenance and Troubleshooting

Conditions

Test mode interrupts the normal operation of a keyset or DSS.

Key Telephones/Terminals

The following actions apply to multi-line key telephones:

Table 4-2: Key Telephones/Terminals

Symptom Action

No power to keyset Verify that keyset is connected to correct

No handsfree answer-back on intercom On digital keysets, the mode of intercom

CO line/station button will not access
CO line/station

Speakerphone does not work Check station programming for

Cannot call another intercom station Check off hook preference programming.

No Camp On signals or override to
phone

Single Line Telephones

The following applies to all 2500-type single line telephones connected to the system.

Symptom Action

Phone will not dial out Verify correct SLT type programmed in

type of station card.

answer is programmable.

Check flexible button programming for
that button.

speakerphone enable.

Check station programming for override
enable.

Table 4-3: Single Line Telephone

station identification. Verify line group
access programming.

No ringing to phone Check CO line ringing assignments in

programming.

Message waiting lamp does not work Check station ID assignment in

Cannot call another intercom station Check off hook preference programming.

programming.

Make sure the MSGU is installed on the
SLIB.

Put all unused CO lines in a CO line group
not currently being used.

CO Line Card Functions 4-7

Chapter 4 - Maintenance and Troubleshooting

DSS/BLF Console

The following applies to DSS/BLF Consoles:

Table 4-4: DSS/BLF Console

Symptom Action

Buttons on DSS/BLF do not function as
labeled

Pressing buttons on DSS does not
activate keyset

CO Line Card Functions

The following applies to LCOB interface cards. Each LCOB contains four Loop Start CO lines.

Table 4-5: CO Line Loop Start Board (LCOB)

Symptom Action

Loop Start CO lines on the system do
not work

CO line(s) does not ring Check CO line ring assignment in

Noise or cross-talk on the line Check CO line at demarcation for cross-

Check station identification assignment
in programming for correct DSS map
assignment.

DSS mu st b e assigne d to ke yset i n stat ion
ID programming.

Check or change card. Check CO line
demarcation.

programming.

talk. Check with different card at different
station.

Telephone side tone is high …



Check LCOB Loop Length
programming.

4-8 System Functions

Chapter 4 - Maintenance and Troubleshooting

System Functions

The following functions are related to system resources and the common equipment boards
controlling them.

Table 4-6: System Functions

Symptom Action

Basic KSU and MBU

Complete system failure Verify that power switch is on, power

cord is plugged in. Check power LED on
MBU (near transformer).

Any correctly activated feature does not
work properly

Loss of system intercom dial tone and
call processing tones

Loss of customer database
programming

Customer database cannot be
programmed

Modem Unit (MODU)

Cannot access system database
programming remotely

Check system programming related to
specific feature.

Check off hook preferences, headset
mode, and verify on another telephone.

Verify status of initialization switch,
database backup battery connection,
battery voltage, and system
programming.

Verify that no one else is accessing
database programming.

Verify modem installation and
programming. Check modem baud rate.

Remote Maintenance 4-9

Chapter 4 - Maintenance and Troubleshooting

Remote Maintenance

General Overview

The Remote Maintenance feature allows authorized personnel to survey system, slot
configuration information and programming. This can be done through the optional modem.
The commands are entered from a keyboard.

Maintenance Command Format

There are four basic commands available in the Remote Maintenance feature. All commands
begin with a single character, followed by a space, another character and an optional digit or
digits. All commands are terminated with the <Enter> key.

Maintenance Password

The Maintenance feature, like Programming, is entered via a six-character alphanumeric string.
The password prompt is given by pressing <Enter> at the device connected to the RS232-1 port
(COM1) of the BKSU or connected to the modem. After the prompt displays, enter the
password, then press <Enter>. P roper entry of the password displays the maint enance prompt.

» The Maintenance password is: config

Exit Maintenance

The Exit command terminates the current Maintenance feature session.

» The Exit command format is: maint>x

maint> ?
comman d list:
c - clear log error trace
d s[n n] - dump system or slot confi guration d ata
[nn] specifies an optiona l slot num ber parameter
no pa rameter in dicates th at the ent ire system will be
dumpe d examples :
maint >d s (d umps entir e system configurati on)
maint >d s2 (d umps slot 2 configuration, etc .)
d b (dumps b usy device .)
d e (dumps e vent trace .)
d p (dumps p p que erro r counts.)
r cxx x (reset c oline)
r kxx (reset c ab/slot)
r sxx x (reset s tation)
d r (dumps R CVR config uration.)
d r01 (toggle RCVR 01 st at & dumps configura tion)
f p (flush p p que erro r counts)
t0..4 - set tr ace (off,s oft start, cold start ,soft/cold start,err or log
x - exit m aint
? - help m enu

Figure 4-1: Maintenance Help Menu

4-10 Remote Maintenance

Chapter 4 - Maintenance and Troubleshooting

System Configuration

Figu re 4- 2 is a configuration of the STARPLUS STS System and displays what is printed when the

installer types d<space>s at the maint> prompt.

.

maint>d s
SLO T CAR D CKTS SERV STAT BRD OP TS FW VER.

----- ---- --- - ---- ------- ---- ----- ----- ---------
0 0 DT IB 8 INS 0 00-0
0 1 LC I4 4 INS 0 00-0
0 2 SL IB 2 INS 0 -0
0 3 DT IB 8 OOS 0 -0
0 4 DT IB 8 OOS 0 -0
0 5 LC I4 4 OOS 0 -0
0 8 DT IB 8 OOS 0 -0
0 9 DT IB 8 OOS 0 -0
MB U INS Eng. v0.00 P01-FFFF

Figure 4-2: System Configuration

Column Indicates the following …

1 Card slot position

2 Card type of that card slot

3

Card status



OOS status can indicate the entire card is out of service, or a specific station

is not installed or installed but not operational.



INS status can indicate a specific station is installed and operating correctly.

4

Card options

5 Firmware version of card

Remote Maintenance 4-11

Chapter 4 - Maintenance and Troubleshooting

Station Configuration

Figu re 4- 3 is a configuration of the STARPLUS STS System and displays what is printed when the

installer types d<space>s1 at the maint> prompt.

maint>d s0
SLO T CAR D CKTS SERV STAT BRD OP TS FW VER.

----- ---- --- - ---- ------- ---- ----- ----- ---------
0 0 DT IB 8 INS 0 00-0

STA
FLEX- FIX-PORT TYPE STAT US LCD STATE

----- -------- -------- ---- ------ --- -- -----
100- 100-002 STS 24BTN IN S Y IDLE
101- 101-003 STS 24BTN IN S Y IDLE
102- 102-004 STS 24BTN IN S Y IDLE
103- 103-005 STS 24BTN OO S Y ID UNKNOWN
104- 104-006 STS 24BTN OO S Y ID UNKNOWN
105- 105-007 STS 24BTN OO S Y ID UNKNOWN
106- 106-008 STS 24BTN OO S Y ID UNKNOWN
107- 107-009 STS 24BTN OO S Y ID UNKNOWN

Figure 4-3: Station Configuration

Column Indicates the following …

1Station Number

2 Station Type (keyset, DSS, SLT)

Keyset - ID 0 = Key station

DXX 1 =DSS Map 1
DXX 2 = DSS Map 2
SLT - ID 6 = SLT
SLT w/Lamp - ID 7 = SLT w/Message Waiting

3Status



OOS status can indicate the entire card is out of service; a specific station is

not installed; or installed but not operational.



INS status can indicate a specific station is installed and operating correctly.

4 Whether or not the station has an LCD Display

5 State of the device

4-12 Remote Maintenance

Chapter 4 - Maintenance and Troubleshooting

CO Line Configuration

Figure 4-4 is a configuration of the STS system and displays what is printed for

Slot 5 when the following occurs:

an LCOB is installed in that slot,

-and-

the installer types d<space>s5 at the maint> prompt.

maint> d s5
SLO T CAR D CKTS SERV STAT BRD OP TS FW VER.

----- ---- --- - ---- ------- ---- ----- ----- ---------
0 5 LCI 4 3 OOS 0 -0

CO-P ORT S TATUS G rp Type P ULSE/DTMF CO/PBX STATE

----- --- ----- --------- -------- --------- - ------ -----
5-0 20 OOS, Bothway 1 2 DTMF CO WIDLE
6-0 21 OOS, Bothway 1 2 DTMF CO WIDLE
7-0 22 OOS, Bothway 1 2 DTMF CO WIDLE

Figure 4-4: CO Line Configuration

Column Indicates the following …

1 CO Line Number

2 Status

OOS status can indicate the entire card is o
INS status can indicate a board station is in-s

ut of service.

ervice and operating correctly.
Incoming = Incoming CO line calls are allowed
Outgoing = Outgoing CO line calls are allowed
Bothway = Both incoming and outgoing CO line calls are allowed

EXAMPLES



Outgoing Enabled indicates the CO line is active in the system.



Outgoing Disabled indicates that the Attendant has disabled the CO line for

outgoing access.

3CO Line Group Number

4CO Line Type

0 = None
1 = Data
2 = Loop Start
3 = Ground Start
4 = DID
5 = TIE
6 = TIE-DNIS
7 = TIE-ANI

5 Whether CO Line is Pulse or DTMF (programmable option)

6 Whether Line is a CO Line or a PBX Line (programmable option)

7 CO line State

Remote Maintenance 4-13

Chapter 4 - Maintenance and Troubleshooting

Event Trace Buffer

The Event Trace Buffer is used to store and dump event traces (up to 30) that occur just prior
to an STS system soft or hard restart. The data can then be reviewed by authorized personnel
to aid in system troubleshooting.

The basic format for the system commands are as follows:

s

Table 4-7: Event Trace Buffer Command

Command Function

t<space><return> Displays the current status of the Event Trace Buffer.

t<space>0<return> Turns the Trace buffer OFF.

t<space>1 <return> Turns the Trace buffer ON to record events prior to a

soft system reset.

t<space>2 <return> Turns the Trace buffer ON to record events prior to a

hard system restart.

t<space>3 <return> Turns the Trace buffer ON to record events prior to

either a soft reset or a hard system restart.

d<space>e<return> Dumps Trace Events stored from last system reset

(soft or hard).

d<space>b <return> Permits maintenance personnel to determine the

busy status of all the busy keysets and CO Lines in
the system, including the T1 lines.

r<space> sXXX <return> Permits a specific station to be reset.

r<space> cXXX<return> Permits a specific CO Line to be reset.

Press the <ESC> key to abort the Data Dump and return to the maint> prompt.

4-14 Remote System Monitor

Chapter 4 - Maintenance and Troubleshooting

DTMF Receiver Trace

The CONFIG utility allows technicians to take specific DTMF receivers in/out of service. This is
useful for troubleshooting DTMF receiver problems to isolate a specific DTMF receiver that may
be faulty.

1. Connect a PC with communication software to I/O port 1 on the MBU.

2. At the ENTER PASSWORD> prompt, type [config] and press <Enter>.

Basic Format for Commands

d<space>r<return> - to display the status of all DTMF receivers in the system.

The display shows the receiver number, cabinet location, card slot location, receiver status,
and state of the receiver.

Examples

Making a Receiver Busy:

d<space>rXX<return> - (XX is the receiver number to make busy.)

Making a Receiver Available:

d<space>rXX<return> - (XX is the receiver number to make available.)

Remote System Monitor

General Overview

The Remote System Monitor feature provides access to the installed system for diagnostic
purposes. These capabilities benefit service personnel enabling them to support the end user.

Different levels of access, via password, allows authorized personnel to trace, monitor and
upload critical information directly from the STS System. This provides a more accurate means
of acquiring system information that leads to a quick resolution of problems that may occur.
This is all done without interfering with ongoing call processing or normal system operation,
and in many cases may be performed without a site visit. The optional 9600 baud modem is
used for remote access.

Capabilities allowed and reserved for this high level troubleshooting include the following:



Monitor Mode



Enable and Disable Event Trace



Dump Trace Buffer (upload)

Remote System Monitor 4-15

Chapter 4 - Maintenance and Troubleshooting

Monitor Password

The Monitor feature, like Maintenance, is entered via a six-character alphanumeric string. The
password prompt is accessed by pressing the <Enter> key at the PC connected to the
RS232-1 port (COM1) of the BKSU or connected to the modem. After the prompt displays, type
the password, then press <Enter>. Proper entry of the password results in the mon> prompt.

» The Maintenance password is: etrace

The Remote Monitor feature is intended for use only under the guidance and
instruction by authorized personnel from Vodavi Technical Support. Care and
caution must be observed when using this feature as permanent damage to the
software structure can occur.

Help Menu

A convenient Help Menu is provided by typing [?], then pressing <Enter>. The following screen
displays:

mon>?
comman d list:
? - help menu
a boa rd - boar d-cmd slot ,cmd,data1 ,data2
b rat e - set baud rate
c [c] - dump co data
d [a] [a] - dump memory
e [s] - dump prot sta data
f - flus h minor al arm log
g [s] - dump local sta data
h - hdlc status re port
k - key- cmd sta,cm d,data1... data17
l - disp lay minor alarm log
m add - modi fy memory
n - disp lay stack trace
p - Send Sta Event (Sta Even t Data1 Da ta2)
q - Send Sta Event (Sta Even t Data1 Da ta2) & exit monitor
s [s] - dump sta data
t [d] - set trace key
x - exit monitor

Dump Memory Data

Three options allow the memory structure to be dumped for viewing. The options are entered
as follows:

c[c]– Dump CO Line memory structure

s[s]– Dump Station memory structure

d[a][a]– Dump a memory address structure

The data obtained from these commands is in hexadecimal format and is used primarily for
manufacturer-level support.

Press the <ESC> key to abort the Data Dump and return to the mon> prompt.

Figure 4-5: Help Menu

4-16 Remote System Monitor

Chapter 4 - Maintenance and Troubleshooting

Event Trace Mode

The T command enables and disables the STS System Trace mode. While the trace mode is
enabled events for the trace desired displays on the monitor, printer or PC connected to the STS
system. To view the current status of the trace mode type [t] and press <Return> at the mon>
prompt, the following screen displays:

mon>t

Cmd Messages Y/N

--- -------- ---
B - B OARD EVT -> N
C - C OL States -> N
D - D ev PP Cmd -> N
E - E rror Msg -> N
H - H /W States -> N
I - C TI PP Msg -> Y
K - L CD PP Cmd -> N
L - L ED PP Cmd -> N
M - M SC States -> N
P - P CM -> N
Q - Q ue Evt -> Y Tr ace ALL
S - S tn States -> N

mon>

Figure 4-6: Trace Mode Status

1. To enable an Event Trace, type t<space> (space bar).

2. Indicate type of trace desired [d], where d is determined as follows:

B Board event trace (traces events associated with PCB)

M Miscellaneous State event trace

P Pulse Coded Modulation (PCM) traces events associated with voice

communications

C CO Line (LCOB) States (traces events associated with CO Line activity)

S Station (STA) States (traces events associated with Station activity)

E Error Messages (traces error messages)

Q Queue (QUE) Events (traces queuing events: DTMF receiver, UCD, LCR, etc.)

D D = Device Command (traces commands to peripheral devices)

3. Enter the specific board, CO line or Station number of the trace desired, or type all when
all boards, CO lines or Stations events are desired.

001-028 = CO Line port

100-149 = Station location

All = All Boards, CO lines or Stations

Remote System Monitor 4-17

Chapter 4 - Maintenance and Troubleshooting

4. Press <Enter> to enable the trace. A screen similar to the following displays:

5. To disable or turn off a particular trace mode, do not enter a specific board, CO Line or

Station Number (e.g., t<space>s<return> to disable station event trace).

To have event traces displayed on the screen, exit the MONitor mode by typing X at the
mon> prompt.

After exiting the event(s), the trace begins as shown in Figure 4-8.

Unless instructed by personnel at Vodavi Technical Support, do not leave the trace mode
enabled for extended time periods. The system dumps the requested event(s) trace which
may use up paper or fill memory buffers on the collecting device. It is recommended that
the trace events be disabled (turned off) for all event(s) traces before leaving the system
site unless otherwise instructed by Technical Support.

Modify Memory Command

The Modify Memory command is for “engineering use only”.

Using this command can alter or damage the STS System operating database which can result in
system malfunction. If this occurs, power the system down and re-initialize the database, then
completely reprogram the customer programming data.

Figure 4-7: Enable Event Trace

4-18 SMDR

Chapter 4 - Maintenance and Troubleshooting

Exit the Monitor Mode

The Exit command terminates the current Monitor enable/disable session. If Event(s) Trace was
or is still enabled, event records display only after exiting the MONitor mode.

» The Exit command format is: mon> x

mon>x
DATE: 02/19/XX T IME: 10:46 :33
exitin g monitor. ..

Sta 100: St ate= IDL E, Evt= Dial Pad (26 ), Data =1
Sta 10 0: State= DIALING, E vt= Dial P ad Release (31), Data=1
Sta 10 0: State= DIALING, E vt= Dial P ad (26), D ata=10
Sta 10 0: State= DIALING, E vt= Dial P ad Release (31), Data=10
Sta 10 0: State= DIALING, E vt= Dial P ad (26), D ata=2
Sta 10 0: State= DIALING, E vt= DSS (6 0), Data=2
Sta 10 0: State= WAIT_DSS_S Z_RSP, Evt = Seize Na k (15), Data=1
Sta 10 0: State= MISC_TONE, Evt= Dial Pad Relea se (31), Data=2
Sta 10 0: State= MISC_TONE, Evt= Key Data (27), Data=52
Sta 10 0: State= MISC_TONE, Evt= Mon Key (145), Data=-1
Sta 10 0: State= MISC_TONE, Evt= On H ook (17), Data=0
Sta 100: St ate= IDL E, Evt= Seize (14 ), Da ta= 10
Sta 10 0: State= RINGING, E vt= Aux (3 4), Data=0
Sta 10 0: State= RINGING, E vt= Ring U pdate T/O (151), Data=0
Sta 10 0: State= RINGING, E vt= Key Da ta (27), D ata=52
Sta 10 0: State= RINGING, E vt= Mon Ke y (145), D ata=-1
Sta 100: St ate= TAL K, Evt= Ring Upda te T/ O (15 1), Data=0
Sta 100: St ate= TAL K, Evt= Key Data (27 ), Data =52
Sta 100: St ate= TAL K, Evt= Mon Key (145 ), Data =- 1
Sta 100: St ate= TAL K, Evt= On Hook (17) , Dat a= 0

SMDR

Figure 4-8: Event Trace

The SMDR feature provides detailed records of all outgoing and/or incoming, long distance
only or all calls. The SMDR Qualification Timer determines the time needed to determine a valid
SMDR call for reporting purposes. By default, this timer is set to 30 seconds and is variable from
00-60 seconds in one-second increments. This feature is enabled or disabled in system
programming. By default, SMDR is disabled and set to record long distance calls only.

A printout format of 80 characters maximum or 30 characters maximum may be selected in
system programming. The standard format is 80 characters per line. A 30-character format
generates three lines per message.

SMDR 4-19

Chapter 4 - Maintenance and Troubleshooting

If the SMDR feature is enabled, the system starts collecting information about the call as soon
as it starts and terminates when the call ends. If the call was longer than 30 seconds, the
following information is printed:

80 character format - Outbound Call to a Dialed Number:

12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)

STA CO TOTAL START DATE DIALED
100 001 00:00:38 13:57 01/15/01 O2956006

80 character format - Outbound Call to an Extension:

12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)

STA CO TOTAL START DATE DIALED
100 031 00:00:08 13:58 01/15/01 O2108 **
**CALL TO HOWARD

80 character format - Outbound Call to an Extension:

12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)

STA CO TOTAL START DATE DIALED
102 031 00:00:11 13:59 01/15/01 O2101 **
**CALL TO STA2101

1 234 56 7 8

1 234 56 7 8

1 234 56 7 8

80 character format - Inbound Call from an Extension:

12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)

STA CO TOTAL START DATE DIALED
100 031 00:00:03 13:59 01/15/01 I2108 **
**HOWARD CALLING - continued on next page -

80 character format - Inbound Call to a Station From CO Line 1 with No Caller ID:

12345678901234567890123456789012345678901234567890123456789012345678901234567890
AAAA BBB HH:MM:SS HH:MM MM/DD/YY HCCCCCCCCCCCCCCCCCCCCCCCC GGGGGGGGGGGG (CR)(LF)

STA CO TOTAL START DATE DIALED
100 001 00:00:04 13:59 01/15/01 I

LEGEND:

- AAAA = Station originator or Trunk on DISA and Off-Net (CO Line) calls.

- BBB = Outside line number

- HH:MM:SS = Duration of call in Hours, Minutes and Seconds

- HH:MM = Time of day (start time) in Hours and Minutes

- MM/DD/YY = Date of Call

- H = Indicates call type:

- CC....CC = Number dialed

- GG....GG = Last Account code entered (optional)

- (CR) = Carriage return

- (LF) = Line Feed

1 234 56 7 8

1 234 56 7 8

“I” = Incoming*
“O” = Outgoing
“T” = Transferred*
“U” = Unanswered calls for ICLID SMDR call records

Figure 4-9: SMDR Printout

4-20 SMDR

Chapter 4 - Maintenance and Troubleshooting

Index

Index - i

A

AC Power Plug 3-8
Add-On Boards 1-8
ANI 3-18
ANI/DNIS 3-18
Audible Signals 2-6
Automatic Number Identification (ANI) 3-18

B

Backboard Installation 3-4
Basic Cabinet 1-4
Basic Key Set Unit 1-4
Basic System Configuration 1-4
Battery Backup Duration 3-7
Battery Backup Unit Installation 3-7
BKSU 1-4
BKSU/MBU Assembly 3-11
Board Capacity 3-9
Built-in Power Supply 1-6, 3-7

C

DSS LED/Button Test 4-5
DTIB 3-12

8 port - built-in 3-12
8 port - optional 1-6

DTMF Tone Detection Units 3-20
DTRU4 3-20
Dump Memory Data 4-15

E

EKSU 1-6
Electrical Specifications 2-8
Environmental Specifications 2-8
Expansion Board Installation 3-14
Expansion Cabinet 1-6
Expansion Key Service Unit 1-6
Extension Boards 1-6

G

Grounding 3-6

H

Cable Connections 3-8
Card Slot Configuration 3-9
Card Slot Positions 3-10
CIDU 3-15
CIDU (for Built-In LCOB) 3-12
CO Champ Connectors 3-26
CO Interface Boards 1-7
CO Line Card Functions 4-7
CO/Station Wiring 3-24
Configuration Tables 2-3

D

Dialed Number Identification Service (DNIS) 3­18
Dialing Specifications 2-7
Digital Keyset - Wall Mounting 3-28
Digital Keyset & Terminal Wiring 3-27
Digital Telephone Interface Board

8 port - built-in 3-12

8 port - optional 1-6
Dimensions and Weights 2-8
DNIS 3-18

Headset Installation 3-29
Help Menu 4-15

I

Installing a Headset 3-29

K

Key Service Unit 1-4
Keyset

Button Test 4-5
LCD/LED Test 4-4

Self Test 4-4
Keyset - Wall Mounting 3-28
Keyset/Headset Installation 3-28
KSU

AC Power Plug 3-8

Grounding 3-6

Mounting 3-5

Index - ii

L

LCOB (4 CO Lines w/Caller ID)

Built-In LCOB 3-12

Optional LCOB 1-7, 3-14
Lightning Protection 3-8
Loop Start CO Interface Board (w/Caller ID)

Built-In LCOB 3-12

Optional LCOB 1-7, 3-14

M

Main Board Unit (MBU) 1-5
Maintenance Password 4-9
Message Wait Unit (MSGU48) 1-8, 3-15
Miscellaneous Specifications 2-7
Modem Unit (MODU) 1-8
Modem Unit (MODU) Installation 3-21
MODU 1-8, 3-21
Monitor Password 4-15
Mounting the KSUs 3-5
MSGU48 1-8, 3-15

P

Part Numbers 2-9
PCB Handling and General Installation 3-9
Phase Lock Loop Unit (PLLU) 1-8, 3-19
PLLU 1-8, 3-19
Power Line Surge Protection 3-8
Power Supply (Built-In) 1-6, 3-7
Power Up Sequence 3-30

R

Remote Maintenance 4-9
Remote System Monitor 4-14

Station/CO Wiring 3-24
Surge Protection 3-8
System

Backup Duration 3-7
Capacities 2-3
Checkout 3-29
Commands

DTMF Receiver Trace 4-14
Event Trace Buffer 4-13
Event Trace Mode 4-16
Exit Maintenance 4-9
Exit Monitor Mode 4-18

Modify Memory 4-17
Functions 4-8
Part Numbers 2-9
Programming and Verification 4-3

T

T1 Interface Board (T1IB) 1-7, 3-16
T1IB 1-7, 3-16
Telco to T1IB Interconnect Diagram 3-19
Telephone and Terminal (Troubleshooting) 4-3
Tone Specifications 2-6

V

Visual Signals

CO Line Buttons 2-4
DSS/BLF Buttons 2-5
Feature/Function Buttons 2-5

Visual Specifications 2-4

CO Line Buttons 2-4
DSS/BLF Buttons 2-5
Feature/Function Buttons 2-5

S

Single Line Adapter 3-23
Single Line Telephone Interface Board

2 port with built-in msg wait 1-5, 3-13

4 port optional SLIB4 1-7, 3-15
Single Line Telephone Wiring 3-27
Site Preparation 3-3
SLIB2 w/built-in msg wait 1-5, 3-13
SLIB4 (4 port) 1-7, 3-15
SMDR 4-18
Station Champ Connectors 3-25

W

Wall Mounting the Digital Keyset 3-28
Wiring

Digital Keyset & Terminal 3-27
Single Line Telephone 3-27