Voldavirplus STARPLUS STS Programming Manual

STARPLUS

STS

Key Systems

System Programming & Operations Manual

December 2002 - Issue 1.0

Issue Release Date Changes

1.0 12-02 Initial Release

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not be used

within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.

VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.

This material is copyrighted by VODAVI Technology, Inc., and may be duplicated by Authorized Dealers only. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

STARPLUS™ is a registered trademark of VODAVI Technology, Inc.

mlj/2002

1Introduction

General Description ................................................................................................................................ 1-2

System Features ................................................................................................................................ 1-3

Digital Keyset Telephones ............................................................................................................. 1-4

Digital Keyset/Button Diagram .................................................................................................... 1-5

2 Features and Operation

About This Manual .................................................................................................................................. 2-2

Content Summary ............................................................................................................................ 2-2

Manual Format & Description ...................................................................................................... 2-3

911 Feature ................................................................................................................................................ 2-4

911 Alert ............................................................................................................................................... 2-5

Enhanced 911 Integration ............................................................................................................. 2-6

Enhanced 911 Power Failure Station ......................................................................................... 2-7

Account Codes .......................................................................................................................................... 2-7

Account Codes - Forced ................................................................................................................. 2-8

Account Codes - Traveling COS (Verified) ................................................................................ 2-9

Initialize Verified Account Code Table ...................................................................................... 2-12

Print Verified Account Codes ....................................................................................................... 2-13

Answering Machine Emulation ........................................................................................................... 2-14

Attendant Assignment/Features ........................................................................................................ 2-15

Automatic Privacy .................................................................................................................................... 2-16

Background Music ................................................................................................................................... 2-16

Battery Backup (Memory) ..................................................................................................................... 2-17

Baud Rate Assignments ......................................................................................................................... 2-17

Call Back ...................................................................................................................................................... 2-18

Manual Callback ................................................................................................................................ 2-18

Call Back Button Flash Rate ........................................................................................................... 2-19

Automatic Call Back Timer ............................................................................................................ 2-19

Auto Callback - DSS/BLF ................................................................................................................. 2-20

Message Callback - DSS/BLF Flash Rate .................................................................................... 2-20

Call Coverage ............................................................................................................................................. 2-21

Call Coverage Ring Timer ............................................................................................................... 2-22

Call Forward ............................................................................................................................................... 2-23

Call Forwarding ................................................................................................................................. 2-23

Call Forward - All Calls ..................................................................................................................... 2-25

Call Forward - Busy ........................................................................................................................... 2-26

Call Forward - Busy / No Answer ................................................................................................. 2-26

Call Forward - Follow Me ............................................................................................................... 2-27

Call Forward - No Answer .............................................................................................................. 2-29

Call Forward - External (Off-Net) ................................................................................................. 2-30

Contents - i

Contents - ii

Call Forward Button Flash Rate .................................................................................................... 2-31

Call Forward Display ........................................................................................................................ 2-31

Call Forward - Preset ............................................................................................................................... 2-32

Preset Call Forward - Station ........................................................................................................ 2-33

Preset Call Forward - CO Line ....................................................................................................... 2-35

Preset Forward Voice Mail ID ........................................................................................................ 2-36

Preset Forward Timer (Incoming Call to a Destination) ...................................................... 2-37

Calling Forward Override ...................................................................................................................... 2-38

Calling Station Handsfree Mode Override ...................................................................................... 2-38

Calling Station Tone Mode Override ................................................................................................. 2-38

Call Park ....................................................................................................................................................... 2-39

Call Park - System .............................................................................................................................. 2-39

Call Park Recall Timer ...................................................................................................................... 2-40

Call Park - Personal ........................................................................................................................... 2-40

Call Park - Station .............................................................................................................................. 2-42

Call Pickup .................................................................................................................................................. 2-43

Directed Call Pickup ......................................................................................................................... 2-44

Group Call Pickup ............................................................................................................................. 2-45

Call Transfer ............................................................................................................................................... 2-46

Ringback on Transfer ....................................................................................................................... 2-47

Unanswered CO Call Transfer ....................................................................................................... 2-48

Camp On ..................................................................................................................................................... 2-49

Camp On Button Flash Rate .......................................................................................................... 2-50

Camp On Recall ................................................................................................................................. 2-50

Card Slot Programming ......................................................................................................................... 2-50

Centrex/PBX ............................................................................................................................................... 2-52

CO / PBX Programming .................................................................................................................. 2-52

Off-Hook Preference ........................................................................................................................ 2-53

Private Line Appearance ................................................................................................................ 2-53

Programming ., #, and Hook-Flashes into Speed Dial ....................................................... 2-53

Centrex/PBX Flash ............................................................................................................................ 2-53

Centrex/PBX Flash Timer ................................................................................................................ 2-54

Centrex/PBX Transfer ...................................................................................................................... 2-55

PBX Dialing Codes ............................................................................................................................ 2-55

Class Of Service ......................................................................................................................................... 2-56

Class of Service - CO Line ............................................................................................................... 2-57

Station Day Class of Service .......................................................................................................... 2-58

Station Night Class of Service ....................................................................................................... 2-59

CO Flexible Port Assignment ............................................................................................................... 2-61

CO Line - Access ....................................................................................................................................... 2-63

CO Line Attributes ................................................................................................................................... 2-64

Initialize CO Line Attributes .......................................................................................................... 2-64

Print CO Line Attributes ................................................................................................................. 2-65

CO Line DTMF Sending .......................................................................................................................... 2-67

DTMF / Dial Pulse Programming ................................................................................................. 2-67

Contents - iii

DTMF On/Off Time Operation ...................................................................................................... 2-68

CO Line Group ........................................................................................................................................... 2-69

Line Group Access - Station .......................................................................................................... 2-69

CO Line Group Programming ....................................................................................................... 2-70

CO Line Group Queuing ........................................................................................................................ 2-72

CO Line - Identification .......................................................................................................................... 2-73

CO Line Identification Display ...................................................................................................... 2-73

CO Line - Incoming Ringing Assignment ........................................................................................ 2-75

CO Line Ringing Assignments ...................................................................................................... 2-75

Incoming CO Line Ringing - Setting Flash Rate ..................................................................... 2-77

Display Ring Assignments ............................................................................................................. 2-77

Release Timer ..................................................................................................................................... 2-79

Reseize Timer ..................................................................................................................................... 2-80

Guard Timer ........................................................................................................................................ 2-80

Seize Timer .......................................................................................................................................... 2-81

Transmit Volume ............................................................................................................................... 2-81

CO Line Loop and Pool Buttons .......................................................................................................... 2-82

In-Use Hold (I-Hold) Flash Rate .................................................................................................... 2-84

CO Line - Loop Supervision .................................................................................................................. 2-85

Loop Supervision Programming ................................................................................................. 2-85

SLT Loop Supervision Programming ......................................................................................... 2-86

CO Line - Queue ........................................................................................................................................ 2-87

Line Queuing ...................................................................................................................................... 2-87

CO Line Queue Button Flash Rate ............................................................................................... 2-89

CO Line - Ringing Options .................................................................................................................... 2-90

Transfer CO Ringing ......................................................................................................................... 2-91

Recall CO Ringing ............................................................................................................................. 2-92

Queued CO Ringing Flash Rate .................................................................................................... 2-92

Reminder Ring Timer ....................................................................................................................... 2-93

CO Direction ....................................................................................................................................... 2-93

CO Port Parameters and Feature Codes .......................................................................................... 2-95

Initialize CO Port Assignments / Flexible Numbering Assignments .............................. 2-95

Print CO Port Parameters and Feature Codes ........................................................................ 2-95

CO Ring Detect Timer ............................................................................................................................. 2-96

Conference ................................................................................................................................................. 2-97

Conference Enable/Disable .......................................................................................................... 2-97

Conference / DISA Timer ................................................................................................................ 2-98

Conference Combinations ............................................................................................................ 2-99

Cordless Key Telephone Unit Feature Button ............................................................................... 2-101

Database Administration ...................................................................................................................... 2-103

Administration Access .................................................................................................................... 2-103

Administration Password ............................................................................................................... 2-104

Database Printout (Dump) ................................................................................................................... 2-105

Dial Pulse Sending ................................................................................................................................... 2-106

Dial Pulse Parameters ...................................................................................................................... 2-106

Contents - iv

Pulse Dial Inter-Digit Timer ........................................................................................................... 2-107

Pulse-to-Tone Switchover ............................................................................................................. 2-107

Direct Inward Dialing .............................................................................................................................. 2-107

DID Phone Number .......................................................................................................................... 2-110

Name Assigned to DID Number .................................................................................................. 2-111

Erasing a DID Table Entry ............................................................................................................... 2-111

DID/ICLID Ringing Assignments .................................................................................................. 2-112

View DID/ICLID Ringing Assignments ....................................................................................... 2-114

DID Digits ............................................................................................................................................. 2-115

DID Incoming Signaling ................................................................................................................. 2-116

DID/TIE Signaling .............................................................................................................................. 2-117

DID Collect Timer .............................................................................................................................. 2-118

Initialize DID-TIE Parameters ........................................................................................................ 2-119

Print DID-TIE Parameters ................................................................................................................ 2-119

Direct Inward System Access (DISA) ................................................................................................. 2-120

DISA Access Code ............................................................................................................................. 2-120

DISA Programming .......................................................................................................................... 2-121

DISA Call Forwarding ....................................................................................................................... 2-122

DISA CO-to-CO ................................................................................................................................... 2-122

Direct Station Selection / Busy Lamp Field ..................................................................................... 2-124

Direct Transfer Mode .............................................................................................................................. 2-124

Directory Dial ............................................................................................................................................. 2-125

Initialize Directory Dial Table Parameters ................................................................................ 2-129

Print Directory Dial Table Parameters ....................................................................................... 2-130

Dial-By-Name ..................................................................................................................................... 2-131

Distinctive Ringing .................................................................................................................................. 2-132

CO Line Distinctive Ring Tone ...................................................................................................... 2-132

Enabling/Disabling Distinctive Ring Tone ............................................................................... 2-134

Ring Tone - Station (User Selectable) ........................................................................................ 2-134

Do Not Disturb .......................................................................................................................................... 2-136

One-Time Do Not Disturb .............................................................................................................. 2-138

Do Not Disturb Button Flash Rate ............................................................................................... 2-138

Do Not Disturb - DSS/BLF Flash Rate ......................................................................................... 2-139

Executive Override .................................................................................................................................. 2-139

Executive Override - Enable/Disable ......................................................................................... 2-140

Executive Override Blocking ......................................................................................................... 2-142

Executive Override Warning Tone .............................................................................................. 2-143

Barge-In Warn Tone ......................................................................................................................... 2-144

Executive/Secretary Pairs ...................................................................................................................... 2-145

External Day Ring ..................................................................................................................................... 2-146

External Night Ring ................................................................................................................................. 2-147

Fixed Station/Port Number .................................................................................................................. 2-147

Flash Rates (Programmable) ................................................................................................................ 2-148

Flexible Button Assignment ................................................................................................................. 2-149

Flexible Button ................................................................................................................................... 2-149

Contents - v

Display Flexible Buttons ................................................................................................................. 2-153

Flexible Numbering ................................................................................................................................ 2-156

Station Port Inquiry .......................................................................................................................... 2-157

Group Listening ........................................................................................................................................ 2-158

Headset Mode ........................................................................................................................................... 2-159

Hold - Exclusive ......................................................................................................................................... 2-161

Exclusive Hold Flash Rate ............................................................................................................... 2-162

Exclusive Hold Recall Timer ........................................................................................................... 2-162

Hold - Preference ..................................................................................................................................... 2-163

Hold - System ............................................................................................................................................ 2-163

System Hold Flash Rate .................................................................................................................. 2-163

System Hold Recall Timer .............................................................................................................. 2-164

Hot Keypad ................................................................................................................................................. 2-164

Hot Line / Ring Down ............................................................................................................................. 2-164

Hunt Groups .............................................................................................................................................. 2-165

Station / Pilot / Pilot All Ring -- Hunting Assignments ........................................................ 2-166

Initialize Hunt Group Parameters ................................................................................................ 2-167

Print Hunt Group Parameters ....................................................................................................... 2-167

Idle Speaker Mode ................................................................................................................................... 2-168

Incoming Calling Line Identification ................................................................................................. 2-168

Intercom ...................................................................................................................................................... 2-169

Intercom Calling ................................................................................................................................ 2-170

Incoming Intercom Ringing Flash Rate .................................................................................... 2-171

Intercom Hold Button Flash Rate ................................................................................................ 2-172

Intercom Signaling Select .............................................................................................................. 2-172

Intercom Transfer ............................................................................................................................. 2-173

Inter-Digit Time-Out ............................................................................................................................... 2-173

Keyset Mode .............................................................................................................................................. 2-174

Last Number Redial ................................................................................................................................. 2-177

LCD ................................................................................................................................................................ 2-177

LCD Display - Contrast .................................................................................................................... 2-177

LCD Interactive Display .................................................................................................................. 2-178

LCOB Loop Length .................................................................................................................................. 2-185

Leading Digit ............................................................................................................................................. 2-186

Least Cost Routing ................................................................................................................................... 2-186

Light Control .............................................................................................................................................. 2-186

Message Wait ............................................................................................................................................ 2-188

Message Waiting Reminder Tone ...................................................................................................... 2-189

Music-On-Hold .......................................................................................................................................... 2-189

MOH Assignments ............................................................................................................................ 2-189

Music-On-Hold - Enable/Disable ................................................................................................. 2-190

Music-On-Hold (per CO Line) ....................................................................................................... 2-191

Mute Key ..................................................................................................................................................... 2-192

Name In Display ........................................................................................................................................ 2-193

Name / Number Display At Idle ................................................................................................... 2-194

Contents - vi

Name/Number Translation Table ...................................................................................................... 2-195

Night Service ............................................................................................................................................. 2-197

Automatic / Manual Operation .................................................................................................... 2-198

Day of Week Programming ........................................................................................................... 2-198

Automatic Night Mode Operation ............................................................................................. 2-198

External Night Ringing .................................................................................................................... 2-199

Manual Operation ............................................................................................................................ 2-199

Night Class of Service (COS) .......................................................................................................... 2-199

Night Ringing Assignments .......................................................................................................... 2-199

Universal Night Answer (UNA) ..................................................................................................... 2-199

Weekly Night Mode Schedule ...................................................................................................... 2-199

Off-Hook Signaling .................................................................................................................................. 2-200

Off-Hook Voice Over ............................................................................................................................... 2-200

Outside Calls .............................................................................................................................................. 2-203

Paging .......................................................................................................................................................... 2-204

Paging Access .................................................................................................................................... 2-205

Paging - Meet Me .............................................................................................................................. 2-206

Paging Time-Out Timer .................................................................................................................. 2-207

Page Warning Tone .......................................................................................................................... 2-207

Paging Zone(s) ................................................................................................................................... 2-208

Pause Timer ................................................................................................................................................ 2-209

Personal Messages .................................................................................................................................. 2-210

Pre-assigned Messages ................................................................................................................... 2-210

Custom Messages ............................................................................................................................. 2-211

Date and Time Entry Messages .................................................................................................... 2-212

Scrollable Canned Messages ........................................................................................................ 2-213

Personal Messages Flexible Button ............................................................................................ 2-214

Preferred Line Answer ............................................................................................................................ 2-215

Privacy Release .......................................................................................................................................... 2-216

Per CO Line Option ........................................................................................................................... 2-216

Per Station Option ............................................................................................................................ 2-218

Private Line ................................................................................................................................................. 2-220

Recall ............................................................................................................................................................ 2-220

Answering a Recall ........................................................................................................................... 2-220

Transfer Recall Timer ....................................................................................................................... 2-220

Repeat Redial ............................................................................................................................................. 2-221

Relay Programming ................................................................................................................................ 2-222

Remote Administration ......................................................................................................................... 2-223

Program Mode Entry ....................................................................................................................... 2-223

Modem Answer Timer ..................................................................................................................... 2-223

Database Upload/Download ........................................................................................................ 2-224

Remote System Monitor And Maintenance ................................................................................... 2-224

Maintenance ....................................................................................................................................... 2-224

Monitor ................................................................................................................................................. 2-224

Ring Down / Hot Line / Off-Hook Preference ................................................................................. 2-225

Contents - vii

Save Number Redial (SNR) .................................................................................................................... 2-228

School Zone ............................................................................................................................................... 2-229

Single Line Telephone ............................................................................................................................ 2-232

Compatibility ...................................................................................................................................... 2-232

SLT DTMF Receiver Timer .............................................................................................................. 2-232

SLT Hook Flash Timer ...................................................................................................................... 2-232

SLT Hook Flash Bounce Timer ...................................................................................................... 2-233

Software Version (MBU) ......................................................................................................................... 2-234

Speakerphone ........................................................................................................................................... 2-234

Speakerphone Options ................................................................................................................... 2-234

Speakerphone Operation .............................................................................................................. 2-236

Speed Dial ................................................................................................................................................... 2-236

Station Speed Dial Numbers ........................................................................................................2-236

System Speed Dial Access ............................................................................................................. 2-238

Speed Bins - Chaining ..................................................................................................................... 2-240

Initialize System/Station Speed Numbers ............................................................................... 2-240

Print System Speed Numbers ...................................................................................................... 2-241

Station Attributes ..................................................................................................................................... 2-242

Initialize Station Attributes ............................................................................................................ 2-242

Print Station Attributes ................................................................................................................... 2-244

Station Identification .............................................................................................................................. 2-245

Station ID Lock ................................................................................................................................... 2-247

Station Message Detail Recording ..................................................................................................... 2-248

SMDR Enable/Disable ...................................................................................................................... 2-250

Long Distance - All Calls ................................................................................................................. 2-251

Character Print Assignment .......................................................................................................... 2-251

Baud Rate Display ............................................................................................................................. 2-251

SMDR Port Assignments ................................................................................................................. 2-252

SMDR Call Qualification Timer .....................................................................................................2-252

Station Relocation ................................................................................................................................... 2-253

System Parameters .................................................................................................................................. 2-254

Initialize System Parameters ......................................................................................................... 2-254

Print System Parameters ................................................................................................................ 2-258

System Reset .............................................................................................................................................. 2-260

T-1 Alarm Programming ........................................................................................................................ 2-261

Enable/Disable (Carrier Loss Alarm) ........................................................................................... 2-262

Blue Alarm ........................................................................................................................................... 2-262

Yellow Alarm ...................................................................................................................................... 2-263

Red Alarm ............................................................................................................................................ 2-263

Bipolar Variations Alarm ................................................................................................................. 2-264

Frame Slip Alarm ............................................................................................................................... 2-264

Data Errors Alarm .............................................................................................................................. 2-265

Clear Alarm .......................................................................................................................................... 2-265

Minor Alarm ........................................................................................................................................ 2-266

Major Alarm ........................................................................................................................................ 2-266

Contents - viii

Time Period ......................................................................................................................................... 2-267

Attendant Display - T-1 Alarms .................................................................................................... 2-267

T-1 Trunking ............................................................................................................................................... 2-268

T-1 Signaling Type ............................................................................................................................ 2-268

T-1 Ringback Option ........................................................................................................................ 2-270

T-1 Dial Tone Option ....................................................................................................................... 2-270

Wink Timer .......................................................................................................................................... 2-271

T-1 Collect Timer ............................................................................................................................... 2-272

T-1 Incoming Signaling ................................................................................................................... 2-272

T-1 Framing Type .............................................................................................................................. 2-273

Text Messaging (Silent Response) ..................................................................................................... 2-273

Toll Restriction .......................................................................................................................................... 2-275

Entering Toll Table ........................................................................................................................... 2-277

Allow Table ......................................................................................................................................... 2-278

Deny Table .......................................................................................................................................... 2-280

Special Table ....................................................................................................................................... 2-281

Display Toll Table Entries ............................................................................................................... 2-283

Initialize Exception Tables ............................................................................................................. 2-284

Print Exception Tables .................................................................................................................... 2-284

Toll Restriction Related Items ....................................................................................................... 2-286

Uniform Call Distribution ...................................................................................................................... 2-287

Universal Day/Night Answer ................................................................................................................ 2-287

Universal Day Answer (UDA) ........................................................................................................ 2-288

Universal Night Answer (UNA) ..................................................................................................... 2-289

Voice Mail .................................................................................................................................................... 2-290

Alternate Voice Mail Group ........................................................................................................... 2-291

Standard Leave Mail Index Entry ................................................................................................. 2-292

Retrieve Mail Index Entry ............................................................................................................... 2-292

Station Assignments ........................................................................................................................ 2-293

No Answer Leave Mail Index Entry ............................................................................................. 2-293

Busy Leave Mail Index Entry ......................................................................................................... 2-294

VMID Station Numbers ................................................................................................................... 2-294

VM Transfer with ID Digits ............................................................................................................. 2-295

VM Tone Mode Calling Option .................................................................................................... 2-296

Voice Mail ID Translation ................................................................................................................ 2-296

Message Waiting Indication ......................................................................................................... 2-297

Message Wait / VM Button Flash Rate ....................................................................................... 2-298

Voice Mailbox Button ...................................................................................................................... 2-299

Voice Mail Group Button ................................................................................................................ 2-299

Voice Mail Group Access ................................................................................................................ 2-299

Initialize Voice Mail Group Parameters ..................................................................................... 2-300

Print Voice Mail Group Parameters ............................................................................................ 2-301

Voice Mail In-Band Features ................................................................................................................. 2-302

In-Band Signaling Integration ...................................................................................................... 2-302

Voice Mail In-Band Digits ............................................................................................................... 2-303

Voice Mail Transfer / Forward ....................................................................................................... 2-303

Voice Mail Broker .............................................................................................................................. 2-304

Voice Mail ID Digit Length ............................................................................................................. 2-304

Voice Mail Modem Access ............................................................................................................. 2-305

Voice Mail One-Touch Recording ...................................................................................................... 2-306

One-Touch Recording Warning Tone ....................................................................................... 2-307

Voice Mail Outpulsing Table ................................................................................................................ 2-308

Voice Mail In-Band Signaling ........................................................................................................ 2-308

Voice Mail Disconnect Table ......................................................................................................... 2-310

Volume Control ......................................................................................................................................... 2-311

3 Attendant Features and Operation

Introduction ............................................................................................................................................... 3-3

Attendant Features - Index ................................................................................................................... 3-4

911 Alert ............................................................................................................................................... 3-5

Attendant CO Line External (Off-Net) Forward ............................................................................. 3-6

Attendant Custom Message ................................................................................................................ 3-7

Attendant Day/Night/Special .............................................................................................................. 3-8

Attendant Directory List Programming ...........................................................................................3-9

Attendant Disable Outgoing CO Line ............................................................................................... 3-12

Attendant Override ................................................................................................................................. 3-13

Attendant Setting Time and Date ...................................................................................................... 3-14

Attendant Station Assignment ........................................................................................................... 3-15

Attendant Unavailable ........................................................................................................................... 3-16

Attendant Voice Mail Alarm Clear ...................................................................................................... 3-17

DSS/BLF Console with Map .................................................................................................................. 3-17

Busy Lamp Field Indicators ........................................................................................................... 3-17

Direct Station Calling ....................................................................................................................... 3-17

Release Key ......................................................................................................................................... 3-17

Transfer Search .................................................................................................................................. 3-17

Mapping Options .............................................................................................................................. 3-18

Station ID for DSS/BLF Console With Map ............................................................................... 3-21

Display Timer ............................................................................................................................................. 3-21

ICLID Call Management Tables ........................................................................................................... 3-22

Answered Call Management Table ............................................................................................ 3-22

Unanswered Call Management Table ....................................................................................... 3-23

Recall ............................................................................................................................................................ 3-24

Attendant Recall Timer ................................................................................................................... 3-24

Release Button .......................................................................................................................................... 3-24

Speed Dial - System Storing ................................................................................................................. 3-25

Contents - ix

4 Uniform Call Distribution

Uniform Call Distribution ...................................................................................................................... 4-3

UCD Calls In Queue Status Display ............................................................................................. 4-3

Alternate UCD Group Assignments ........................................................................................... 4-3

Contents - x

Incoming CO Direct Ringing ......................................................................................................... 4-4

Message Interval Timer ................................................................................................................... 4-4

No-Answer Recall Timer ................................................................................................................. 4-5

No-Answer Retry Timer .................................................................................................................. 4-5

Overflow Station Assignment ...................................................................................................... 4-5

Overflow Station Forwarding ....................................................................................................... 4-7

Overflow Timer .................................................................................................................................. 4-8

Primary Agent Assignments ......................................................................................................... 4-8

Primary Recorded Announcement ............................................................................................. 4-9

Recorded Announcements ........................................................................................................... 4-9

Recorded Announcement Tables ............................................................................................... 4-9

Ring Timer ........................................................................................................................................... 4-11

Secondary Recorded Announcement ....................................................................................... 4-12

UCD Available/Unavailable ........................................................................................................... 4-12

UCD Calls In Queue Display .......................................................................................................... 4-13

Wrap-up Timer ................................................................................................................................... 4-14

Initialize UCD Group Parameters ................................................................................................4-15

Print UCD Group Parameters ........................................................................................................ 4-16

A ICLID / Caller ID

Introduction ............................................................................................................................................... A-3

Functional Performance ........................................................................................................................ A-4

Caller ID Name/Number ........................................................................................................................ A-4

Calling Number/Name Display ....................................................................................................A-5

Incoming Number/Name for SMDR Records .......................................................................... A-6

Local Name Translation .................................................................................................................. A-6

ICLID Programming ................................................................................................................................. A-6

Enable/Disable ................................................................................................................................... A-7

Name in Display ................................................................................................................................ A-7

Baud Rate Display ............................................................................................................................. A-8

Port Assignment ................................................................................................................................ A-8

Ring Delay Timer ............................................................................................................................... A-8

Initialize ICLID-DID Tables .............................................................................................................. A-10

Print ICLID - DID Tables ................................................................................................................... A-11

ICLID Call Management Tables ........................................................................................................... A-13

Answered Call Management Table ............................................................................................ A-13

Unanswered Call Management Table ....................................................................................... A-14

B Least Cost Routing

Introduction ............................................................................................................................................... B-3

LCR Tables ........................................................................................................................................... B-3

LCR Flowchart .................................................................................................................................... B-5

Operation (When LCR is Enabled) ............................................................................................... B-6

Programming LCR Tables ...................................................................................................................... B-6

3-Digit Area / Office Code Table .................................................................................................. B-7

Contents - xi

6-Digit Office Code Table ............................................................................................................... B-8

Exception Code Table ..................................................................................................................... B-9

Route List Table ................................................................................................................................. B-9

Insert/Delete Table ........................................................................................................................... B-11

Daily Start Time Table ..................................................................................................................... B-12

Weekly Schedule Table ................................................................................................................... B-14

LCR Routing for Toll Information ................................................................................................ B-15

LCR Call Progress ............................................................................................................................... B-15

Default LCR Database ...................................................................................................................... B-16

Forced Least Cost Routing (LCR) ................................................................................................. B-16

LCR Class of Service (COS) ............................................................................................................. B-17

Enable/Disable Least Cost Routing ............................................................................................ B-19

Call Cost Display ................................................................................................................................ B-19

Initialize LCR Tables .......................................................................................................................... B-20

Print LCR Tables ................................................................................................................................. B-21

LCR Printout ........................................................................................................................................ B-22

C Flash-Based Voice Mail

Introduction ............................................................................................................................................... C-3

System Capabilities .......................................................................................................................... C-3

Basic Features ..................................................................................................................................... C-3

Programming the Voice Mail System ...............................................................................................C-4

Card Slot Programming .................................................................................................................. C-4

Recorded Announcement Tables ............................................................................................... C-5

Programming Devices for Flash-based Voice Mail System ...............................................C-7

Programming System Functions Via Telephone ................................................................... C-9

Programming System Functions Via Computer ....................................................................C-18

Voice Prompts .................................................................................................................................... C-39

User Operations ........................................................................................................................................ C-44

How to Use the Voice Mail System ............................................................................................. C-44

Getting Started .................................................................................................................................. C-44

Message Options .............................................................................................................................. C-45

Mailbox Greeting Options ............................................................................................................. C-49

Passwords ............................................................................................................................................ C-51

Outcall Notification .......................................................................................................................... C-51

Direct Transfer ................................................................................................................................... C-51

D Customer Database Programming

Introduction ............................................................................................................................................... D-3

Program Mode Entry (Key Station) .................................................................................................... D-5

Program Mode Entry (Data Terminal or PC) ................................................................................... D-5

Initialization ............................................................................................................................................... D-5

Database Programming Worksheets ................................................................................................D-6

Database Upload/Download Routine .............................................................................................. D-6

Upload/Download through Remote Administration .......................................................... D-6

Contents - xii

Programming Tables .............................................................................................................................. D-11

E Quick Reference Tables

Flash Code Index ...................................................................................................................................... E-3

Default Numbering Plan ........................................................................................................................ E-13

Introduction

This manual provides the information necessary to operate and maintain the STS System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrade of your system.

1-2 General Description

Introduction

General Description

Allows Flexibility and Software Control

The STS Digital Key Telephone System is a fully digital hybrid Key Telephone System, designed to meet the telecommunication needs of small to medium-sized business offices.

The system has been designed to allow a high level of software control over the system's hardware. The software incorporates a vast array of features and capabilities including PC Database Administration and Least Cost Routing.

Incorporates Command Processing & Voice Switching

The STS System incorporates state of the art digital technology for command processing and voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM, "A" law or "U" law) distributed switching matrix.

Supports Multiple Devices

The STS system supports a combination of Digital Keysets and wireless terminals as well as analog single line devices. With the keysets, commonly used features are activated by direct button selection. Additionally, many functions may be accessed by dialing specific codes or optionally, by assigning these dial codes to Flexible Buttons on the keyset. In addition to key telephones, an array of optional terminals is available.

With the flexibility of the STS extensive feature content, and the capability to use an array of instruments, the STS can be tailored to meet the short and long term needs of the most demanding customer requirements.

General Description 1-3

Introduction

System Features

This page displays a condensed list of the extensive features available in the STS System:

911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Calling Station Tone Mode / Override Call Park - Station Call Park - System Call Pickup Call Transfer Camp On Centrex/PBX Class Of Service (COS) CO Line - Access CO Line Attributes CO Line DTMF Sending CO Line Group CO Line - Identification CO Line - Incoming Ringing Assignment CO Line Loop and Pool Buttons CO Line - Loop Supervision CO Line - Queue CO Line - Ringing Options CO Port Parameters CO Ring Detect Timer Conference Cordless Key Telephone Unit Feature Button Database Administration Database Printout (Dump) Dial By Name Dial Pulse Sending Direct Inward System Access (DISA) Direct Station Selection / Busy Lamp Field Direct Transfer Mode Directory Dial Distinctive Ringing Do Not Disturb Executive Override Executive / Secretary Pairs External Day Ring External Night Ring Fixed Station/Port Number Flash Rates (Programmable) Flexible Button Assignment Flexible Numbering Group Listening Headset Mode Hold - Exclusive Hold - Preference Hold - System Hot Keypad Hot Line / Ring Down Hunt Groups ICLID / Caller ID* Idle Speaker Mode

Incoming Calling Line Identification Initializing - System Parameters Intercom Inter-Digit Time-Out Keyset Mode Last Number Redial LCD - Contrast LCD - Display Least Cost Routing (LCR) Message Wait Message Waiting Reminder Tone Music-On-Hold Mute Key Name In Display Name / Number Translation Table Night Service Off-Hook Signaling Off-Hook Voice Over Outside Calls Paging Pause Timer PBX Dialing Codes Personal Messages Preferred Line Answer Printing - System Parameters Privacy Release Private Line Recall Repeat Redial Relay Programming Remote Administration* Remote System Monitor And Maintenance* Save Number Redial (SNR) Single Line Telephone (SLT) Software Version (MBU) Speakerphone Speed Dial Station Attributes Station Identification Station Message Detail Recording Station Relocation Station Speed Dial Numbers System Parameters System Reset System Speed Bin Access Text Messaging (Silent Response) Toll Restriction Uniform Call Distribution (UCD) Universal Day/Night Answer Voice Mail Voice Mail In-Band Features Voice Mail One-Touch Recording Voice Mail Outpulsing Table Volume Control

* = May require additional hardware or software

1-4 General Description

Introduction

Digital Keyset Telephones

Each STS System provides all the keys, indicators, and features described.

Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset. The station may be operated with the handset on-hook. When this occurs, audio is transmitted to the station user through the station’s speaker.

Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access speed dial numbers and activate features. These buttons can be programmed by the individual station user. The default flexible feature buttons are described as follows:

» CALL BACK button lets you initiate a call back request to another busy station. As soon as

that station becomes idle, the station that left the call back request is automatically signaled. A flexible button must be assigned to use this feature.

» PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or

recalling outside call to a specific unattended station, by group or directed call pick-up.

» DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb

mode to eliminate incoming outside line ringing, intercom calls, transfers and paging announcements. The station in DND can use the telephone to make normal outgoing calls. On Attendant stations, this button becomes the system Night Mode button. A flexible button must be assigned to use this feature.

» LINE QUEUE button lets you queue to an outside line when all lines in a group are busy.

Your station is placed in queue, awaiting a line in the same group to become available.

Outside Calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line indicator flashes slowly.

Intercom Calls can be tone ringing or voice announced. If voice announced, the receiving station receives three tone bursts prior to the announcement. If a tone ringing call, the receiving station hears a tone ring every 2.4 seconds.

24-Button Speakerphone

The 24-button Digital Telephone has 24 flexible, dual color LEDs that can be customized for each application.

When the flexible button are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/ PBX/Centrex buttons, line status is easily monitored.

This integrated speakerphone offers call announce with hands-free intercom and a hot keypad that allows dialing while the phone is on-hook.

The three interactive soft keys provide additional feature functionality.

General Description 1-5

Introduction

Digital Keyset/Button Diagram

The following illustration and its corresponding table describe the physical features of the Vodavi 24-Button Digital Display Telephone. This telephone is necessary when programming the system features and functions available with the STS System.

ABC DEF

123

GHI JKL MNO

456

PRS TUV WXY

789

OPER

VOLUME

FLASH TRANS

SPEED CONF

MSG FWD

CAMP ON

MUTE

HOLD

ON/OFF

Figure 1-1: Digital Key Telephone

1-6 General Description

Introduction

Table 1-1: Digital Key Telephone Buttons

NUMBER FEATURE BUTTON FUNCTION

1 Display Displays information about telephone status,

dialing directories, and text message information.

2 Message Indicator Programmable indication for Ring Line, Voice

Mail, Message Wait, or handset operation

3 Flexible Button Keys Used to access outside lines or access call-

handling features.

4 MSG Key Used for Auto-CallBack to a telephone which has

left a text message or to access voice messages.

5 FWD Key Used to forward your calls to another

destination, such as a station or voice mail.

6 SPEED Key Used to access speed dialing, save number redial

and last number redial. This button also is used to access flexible button programming.

7 CONF Key Used to establish conference calls.

8 TRANS Key Used to transfer an outside call from one station

to another.

9 FLASH Key Used to end an outside call and to restore dial

tone without hanging up receiver.

10 CAMP ON Used to alert a busy station that an outside line is

on hold and waiting for them.

11 MUTE Key Used to activate/deactivate MUTE function.

When activated, the party on the other end cannot hear you.

12 HOLD Key Used to place outside calls on hold or to retrieve

held calls.

13 ON/OFF Key Used to make a call without lifting the handset.

14 VOLUME Key Used to adjust level of tones, background music,

ringing, receiver volume, and display contrast.

15 Speaker Outputs tones and voice at your extension.

16 Microphone Used to talk with other party without using the

handset.

17 H-T-P Used to select mode of operation: Handsfree,

Tone, or Privacy.

18 Interactive Soft Keys Used to work in conjunction with fixed and

flexible features.

19 Headset Jack 2.5 mm Headset Jack is located on the left side of

the telephone.

Features and Operation

Detailed descriptions of the System and Station features are presented in alphabetical order. An abbreviated feature index, that is organized in Flash code numerical sequence, is provided in Appendix E.

2-2 About This Manual

Features and Operation

About This Manual

Content Summary

Chapters

The following chapters contain the descriptions, programming steps, and operating procedures for the more commonly-used features and functions.

2 - Features & Operation

3 - Attendant Features & Operation

4 - Uniform Call Distribution (UCD)

Appendices

This Appendix contains detailed information on how to use the more complex features available.

Worksheets and Tables have been placed at the end of this book for easy access to specific customer system information and frequently-used flash and feature codes.

A - ICLID / Caller ID

B - Least Cost Routing

C - Customer Database Worksheets

D - Quick Reference Tables

Flash Codes

Default Numbering Plan

Part Numbers

About This Manual 2-3

Features and Operation

Manual Format & Description

This diagram explains how the Features/Operations are organized in the following chapters and appendices. The manual format follows the basic outline as shown, but omits those elements that do not apply to a particular Feature or Operation.

Feature / Operation

Narrative to explain the feature/operation.

Sub-Feature / Operation

Description

Narrative to explain the sub-feature/operation.

Related Information

Quick Reference

Flash XX Button X The xxxx function MUST

also be enabled.

Programming Steps

Consists of those actions required of a system administrator to program single or multiple phones in the system or system features using the 24-button digital telephone.

This section assumes that you have already entered database administrative programming using the string

.][.

of [

DEFAULT … Shows the system default setting.

][3][2][2][6] (default password).

Operation

Describes how the user operates the digital telephone.



SINGLE LINE TELEPHONE

When the Single Line Telephone operation differs from the digital telephone, those differences are described.

If your telephone has a FLASH key, use it instead of the instruction to depress the hookswitch.

Conditions

» Describes any special criteria that affects the

programming or operation of the feature.

2-4 911 Feature

Features and Operation

911 Feature

Description

The 911 Feature allows stations in the system to dial 911 without using an access code. 911 calls are placed on 911 marked lines. If all lines are busy, an existing call is dropped and the 911 call is placed.

When this feature is enabled, Trunk Group/LCR Access Code 9 is not available.

Related Information

Quick Reference

Flash 12 To insert [9] for Centrex 911 calls (refer to “PBX Dialing Codes”

Programming Steps

To enable/disable the 911 feature:

on page 2-55).

1. Press the 911 FEATURE flexible button (FLASH 06, Button #13). The following message displays:

911 FEATURE 0-1 DISABLED

2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled

[1] = Enabled

DEFAULT … Disabled

To designate the line(s) for 911 use:

1. Press FLASH and dial [40]. The following message displays:

CO LINE ATTRIBUTES SELECT A CO LINE RANGE

2. Enter a valid number for the range of lines being programmed. If only one line is being programmed, enter that number twice (001 001).

If HOLD is pressed without entering a CO range, ALL CO lines are selected.

911 Feature 2-5

Features and Operation

3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 (Page A) is lit. The following message displays to indicate current programming of that line or group of lines:

XXX - XXX PAGE A ENTER BUTTON NUMBER

XXX-XXX = CO Line Range

4. Press Button #15 to designate the line for 911 use.

911 TRUNK 0-1 DISABLED

5. Enter a 0 or 1 on the dial pad to enable/disable this feature.

[0] = Disabled

[1] = Enabled

6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.

911 Alert

DEFAULT … Disabled

Description

Any station user or attendant who programs a flexible button for 911 ALERT (feature code

608) will be alerted of internal stations placing 911 calls. The system can store the sixteen most recent 911 calls. Calling information includes the time/date of the call, as well as the station number from which the call was placed.

The initial 911 Alert indications include:



Audible ringing tone



Green flashing 911 ALERT flexible button LED



Automatic LCD display of 911 call information

E911 CALL XX: STA XXXX MM/DD/YY HH:MM

XX = Index number (01-16)

Operation

Station users and attendants can press the 911 ALERT flexible button as necessary to view additional 911 calls’ information in the stored list. After a station user or attendant views the information for all 911 calls in the system list:



All users’ LEDs change to a solid red indication.



The audible ringing tone at all stations ceases.



The LCDs at all stations revert to a normal display.

2-6 911 Feature

Features and Operation

The list remains available for review by pressing the 911 ALERT flexible button as necessary, until after the messages are deleted.

To delete logged 911 Alert messages:

An attendant uses the following steps to delete the messages on a system-wide basis.

1. Press the 911 ALERT flexible button to display the 911 call information for deletion.

2. Press FLASH to delete that message.

Enhanced 911 Integration

Description

The E911 feature integrates the system to the Proctor PBX ANI-LINK product to provide enhanced 911 service. Loop Start lines can be connected to the Proctor unit and programmed to be 911 lines (FLASH 40, Page A, Button #15). When a 911 call is made from a station in the system, the system will send 911XXXX (XXXX=Station # that placed the 911 call) in DTMF format to the Proctor. If the station number is less than 4 digits, a leading 0 will automatically be added. The Proctor unit then accesses a CO trunk and sends the information in the proper format to the 911 Center.

This feature also provides a means to identify a power failure signal from the Proctor Unit. If a power failure signal is detected, the KSU routes 911 calls via trunks other than those marked for 911 use until the signal is removed.

The E911 feature ensures access to 911 by freeing a CO Line, then making a call. If you are using Centrex lines, a 2-second setting is recommended for Guard Timer

programming (Flash 40, Page C, Button #6). This avoids situations where a line is seized by the 911 call before an existing call is dropped, causing the emergency call to be conferenced with the existing call.

Programming Steps

1. Press the ENHANCED 911 button (FLASH 06, Button #14). The following message displays:

ENHANCED 911 0-1 DISABLED

2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled

[1] = Enabled

DEFAULT … Disabled

Conditions

» The 911 Feature (FLASH 06, Button #13) must be enabled for Proctor Integration to work. » Only the lines connected to the Proctor should have the 911 Enable programmed

(FLASH 40, Page A, Button #15).

» It is recommended to have a power failure procedure in place to ensure that 911 calls are

always routed. Refer to FLASH 09, Button #7 for programming information.

Account Codes 2-7

Features and Operation

Enhanced 911 Power Failure Station

Description

The power failure signal is designed to be used with the normally open (NO) power failure leads from the Proctor unit connected to an SLT port or SLA device. When the leads close in power failure, this is detected as an off hook and 911 routing ceases to the Proctor unit. 911 calls are sent via trunks other than those marked for 911 use until the power failure lead opens, which is detected as an on hook. 911 calls are then routed again to the Proctor unit.

Programming Steps

1. Press the E911 POWER FAILURE STATION button (FLASH 09, Button #7). The following message displays:

PROCTOR 911 P/F #### ####

2. Enter a valid SLT station number (100-8999) to be used as the power failure station.

3. Press HOLD to save the entry. A confirmation tone sounds.

Conditions

» During a power failure, 911 calls are sent via trunks other than those marked for 911. » During a power failure, the station’s digit information is not sent. » The feature requires either an SLT port or an SLA port for the integration to work.

Account Codes

Description

An account code is the last field within Station Message Detail Recording (SMDR), that provides tracking capabilities for specific calls by entering a verified/non-verified, variable length (up to 12 digits) identifier.

The use of forced Account Codes is optional, offered on a system-wide basis.

Related Information

Flash 21 Button 1 The SMDR function MUST be enabled (refer to “SMDR Enable/

Quick Reference

Disable” on page 2-250).

2-8 Account Codes

Features and Operation

Operation

When connected to an outside line call:

1. Press the preprogrammed ACCOUNT CODE button (feature code 627 - refer to “Flexible

Button Assignment” on page 2-149).

2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed).



If account code is less than 12 digits, an [.] must be entered to return to the call.



If account codes are forced, the account code must be entered prior to dialing the outside number.

SMDR must be enabled for the account code to become part of the SMDR record.

Account Codes - Forced

Description

The STS allows arranging of the system so that all station users must enter an account code before placing an outside call.

Account codes can also be used as a Traveling Class-of-Service to upgrade a restricted station’s class-of-service for unrestricted dialing. Account codes must be entered before the call when forced.

The system can force account codes on all restricted calls.



When the Forced Account Code option is enabled, and the account code is entered, a station’s Class of Service is upgraded to day COS1, night COS1.



If option is disabled, a station’s COS is not upgraded but the account code continues to be part of the SMDR record.

Programming Steps

1. Press ACCOUNT CODES flexible button (FLASH 05, Button #8) to determine whether the use of Account Codes is forced or optional.

2. Enter a 0 or 1 that corresponds with the following entries:

[0] = Disabled [1] = Enabled

FORCED ACCOUNT CODE 0-1 DISABLED

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Account Codes are optional.

Account Codes 2-9

Features and Operation

Operation

Prior to placing an outside line call or during an outside line call:

1. Press the preprogrammed ACCOUNT CODE button.

2. Dial account code up to 12-digits.

If the account code contains fewer than 12 digits, dial [.] to return to the intercom dial tone.

SMDR must be enabled for the account code to become part of the SMDR record. Refer to “SMDR Enable/Disable” on page 2-250.

3. Dial [9] or CO Access code. Dial tone sounds.

4. Dial the desired number.



SINGLE LINE TELEPHONE

To enter an Account Code before a call:

1. Lift the handset.

2. Dial [627].

3. Dial the account code.

If the account code contains fewer than 12 digits, dial [.] to return to the intercom dial tone.

4. Dial [9] or CO Access code. Dial tone sounds.

5. Dial the desired number.

To enter an Account Code during a call:

1. Depress the hookswitch momentarily. Your call will be placed on executive hold while you enter your account code.

2. Dial [627].

3. Dial the account code.

If the account code contains fewer than 12 digits, dial [.] to automatically return to the call.

Account Codes - Traveling COS (Verified)

Description

The Verified Account Code/Traveling Class of Service (COS) feature provides the ability to track specific calls by entering a verified, variable length (up to 12 digits) identifier. Each account code can be assigned a day and night Class of Service for determining the dialing privileges allowed by that account code.

This feature provides a means for users to override a restricted station. If the dialed account code matches the Verified Account code table, an intercom dial tone is returned, otherwise an error tone is presented.

Using verified Account Codes is optional, available on a system-wide basis. SMDR must be enabled for the account code to print as part of the SMDR record. The STS allows up to 250 12-digit account codes for verification purposes.

2-10 Account Codes

Features and Operation

ACCT

CODE

13 D

17 J

21 Z

Figure 2-1: Flash 31 Button Mapping

Related Information

Flash 21 Button 1 The SMDR function MUST be enabled (refer to “SMDR

Programming Steps

CLASS OF

SERVICE

10 P

14 F

NEXT PREV

18 K

22 X

DELETE ACCT

Quick Reference

Enable/Disable” on page 2-250).

CODE

11 A

15 G

19 L

23 C

ERASE DIGITS

12 S

16 H

20 ;

24 V

To enable or disable Verified Account Codes:

1. Press the VERIFIED ACCT CODES flexible button (FLASH 06, Button #3). The following message displays:

VERIFIED ACCT CODES 0-1 DISABLED

2. Enter 0 or 1 on the dial pad to enable/disable Verified Account Codes. [0] = Disabled

[1] = Enabled

3. Press HOLD to save the entry. A confirmation tone sounds.

DEFAULT … Verified Acct Codes are disabled.

To assign Verified Account Codes:

1. Press FLASH and dial [31]. The following message displays:

ACCT COS XXXXXXXXXXXX ##

ACCT = Up to 12-digit account code COS = Class of Service for account codes

+ 536 hidden pages

Voldavirplus STARPLUS STS Programming Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

General Description

System Features

Digital Keyset Telephones

Digital Keyset/Button Diagram

About This Manual

Content Summary

Manual Format & Description

911 Feature

911 Alert

Enhanced 911 Integration

Enhanced 911 Power Failure Station

Account Codes

Account Codes - Forced

Account Codes - Traveling COS (Verified)