VoLANs VoSS12 Admin Manual

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VoSS12

Admin Guide

2012-07

VoLANs Co., Ltd.

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ⓒ

The information contained in this document is subject to change without notice and does not represent a commitment on the part of VoLANs Co., Ltd. The information in this document is believed to be accurate and reliable, however, VoLANs Co., Ltd. assumes no responsibility or liability for any errors or inaccuracies that may appear in the document.

Complying with all applicable copyright laws is the responsibility of the user. No part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of VoLANs Co., Ltd.

VL1100, VL1025, VL1020, VOSS12 are trademarks of VoLANs Co., Ltd.

The names of actual companies and products referred to in this document may be the trademarks of their respective owners.

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Table of Contents

1. System Structure and Set-up ........................................................................................................................... 3

System Structure ............................................................................................................................................. 3

Installation ...................................................................................................................................................... 8

2. Service Structure and User Manage ment ..................................................................................................... 13

Service Structure ........................................................................................................................................... 13

Structure of SIP Service ................................................................................................................................ 14

3. Web Manager .................................................................................................................................................. 15

Set-up PC’s IP Address ................................................................................................................................. 15

Login Web Manager ..................................................................................................................................... 16

Web Manager Menu Tree ............................................................................................................................. 17

4. Status ............................................................................................................................................................... 19

[Status]/[System] .......................................................................................................................................... 19

[Status]/[Network] ........................................................................................................................................ 21

[Status]/[Event] ............................................................................................................................................. 22

[Status]/[Active Phone] ................................................................................................................................ 23

[Status]/[Statistics] ........................................................................................................................................ 23

[Status]/[Monitor] ......................................................................................................................................... 24

5. Call Log ........................................................................................................................................................... 27

[Call Log]/[Current]...................................................................................................................................... 27

[Call Log]/[Log] ........................................................................................................................................... 28

[Call Log]/[Call Length Per Day] ................................................................................................................. 29

[Call Log]/[Call Length Per No.] .................................................................................................................. 29

[Call Log]/[CDR] ......................................................................................................................................... 30

[Call Log]/[CDR Config] ............................................................................................................................. 31

[Call Log]/[Record] ...................................................................................................................................... 32

6. Basic ................................................................................................................................................................. 34

[Basic]/[Profile] ............................................................................................................................................ 34

[Basic]/[User] ............................................................................................................................................... 37

[Basic]/[Group] ............................................................................................................................................. 43

[Basic]/[Line] ................................................................................................................................................ 55

[Basic]/[VSP] ................................................................................................................................................ 59

[Basic]/[Dialplan] ......................................................................................................................................... 63

[Basic]/[Feature Code] .................................................................................................................................. 66

[Basic]/[Organization] .................................................................................................................................. 71

7. Advanced ......................................................................................................................................................... 72

[Advanced]/[SIP] .......................................................................................................................................... 72

[Advanced]/[PBX] ........................................................................................................................................ 73

[Advanced]/[Mail] ........................................................................................................................................ 75

[Advanced]/[Conference] ............................................................................................................................. 76

[Advanced]/[IVR] ......................................................................................................................................... 79

[Advanced]/[RAA] ....................................................................................................................................... 82

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Table of Contents

[Advanced]/[Incoming Dialplan] .................................................................................................................. 83

[Advanced]/[Phonebook] .............................................................................................................................. 84

[Advanced]/[Emergency No.] ....................................................................................................................... 86

8. System .............................................................................................................................................................. 88

[System]/[Network] ...................................................................................................................................... 88

[System]/[MOH] ........................................................................................................................................... 90

[System]/[Time] ............................................................................................................................................ 91

[System]/[Admin] ......................................................................................................................................... 92

[System]/[Admin Authority] ......................................................................................................................... 94

[System]/[SNMP] ......................................................................................................................................... 97

[System]/[QoS/Port Fwd.] ............................................................................................................................ 97

[System]/[Monitor] ....................................................................................................................................... 99

[System]/[Record] ...................................................................................................................................... 100

9. Security .......................................................................................................................................................... 102

[Security]/[Security Config.] ...................................................................................................................... 102

[Security]/[ACL] ........................................................................................................................................ 103

10. Maintenance ................................................................................................................................................ 104

[Maintenance]/[Reload] .............................................................................................................................. 104

[Maintenance]/[Reboot] .............................................................................................................................. 105

[Maintenance]/[Factory Default] ................................................................................................................ 105

[Maintenance]/[Backup/Restore] ................................................................................................................ 107

[Maintenance]/[S/W Upgrade] ................................................................................................................... 108

[Maintenance]/[Phone Profile] ................................................................................................................... 109

[Maintenance]/[Phone S/W Manager] ........................................................................................................ 112

A. Safety Instructions ....................................................................................................................................... 1 15

Emergency Case ......................................................................................................................................... 115

General Safety Instruction .......................................................................................................................... 116

B. Perl Regular Expression .............................................................................................................................. 1 19

C. How to Use FXS .............................................................................................................

.............................. 121

Glossary ............................................................................................................................................................. 124

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1. System Structure and Set-up

System Structure

Main System

The front of VOSS12 has status display LEDs, and the rear part has connectors to connect power adaptor, PSTN line, Ethernet cable.

Figure 1-1. Front View of Voss12

System Specification

The following is VOSS12 system specification.

Table 1-1. System Specification

Category Detail

Hardware Specifications

Network Interfaces

PSTN Interfaces

Other Interfaces

Power Adaptor

Power Consumption  Max. Operational Power Consumption: 20 W Physical Specifications

 Dual Core Network Processor  Main Memory : 1Gbit DDR2–SDRAM * 2  Storage: 512Mbyte Flash Disk  LED Status Indicators

- 2 Bi-color LEDs for Board Status Indication

- 2 Bi-color LEDs for Network Status Indication

- 2 Bi-color LEDs for Each FXO/FXS ports

 WAN : 1 P or t s  LAN : 1 Ports  FXO : 2 Ports  FXS : 2 Ports  DC 12V Power connector  Restore Factory Defaults Button  Restore Factory Defaults Button  Input : 100 - 240 V~1A 50/60 Hz  Output : 12V/2.5A

 Dimensions : 138 (W) x 98 (D) x 32 (H) mm  Weight : 190g (without Power Adaptor)

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System Capacity

Ethernet Interface Specifications

PSTN Interface Specifications

Environmental Specifications

Hardware

 Max. Extensions: 5  Max. Voice Mail: 60 Minutes per each subscriber  Max Call performance : 1 Call per second(CPS)  CDR Database: up to 20MByte records  IVR: 100 Min.

 WAN : 10Base-T, 100Base-TX, complying IEEE 802.3 Standards,

Supports Auto-Negotiation

 LAN : 10Base-T, 100Base-TX, complying IEEE 802.3 Standards,

Support Auto-Negotiation

 RJ-45 Connector: Ethernet packets over CAT5-UTP cable

 2 Pin(Tip-Ring) RJ-11 Connector for each PSTN port  Up to 1KV Line Isolation and Surge Protection  TX power of up to +10 dBm into 600Ohm  Ringing Detection  CID Monitoring and Detection  Parallel phone Detection  Operating Temperature: 0ºC ~ 50ºC  Operating Humidity: 20% ~ 80% RH  Storage Temperature: -20ºC ~ 60ºC  Storage Humidity: 20% ~ 95% RH

VOSS12 is composed with optimized Hardware for SOHO which has less than 5 employees.

Figure 1-3. VOSS12 Block Diagram

Status LED

The following Figure1-4. is the front view of VOSS12 and this shows 7 LED and one of Reset hole. Each LED shows system operating status and network status with Green/Red 2 colors.

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Figure 1-4. Front View of VOSS12

Table 1-2. LED Status Indication

LED Green Red Description

Power ON OFF Power Supply in good condition

OFF OFF Powered Off

Boot ON OFF On Booting

ON ON Will be turn off within 60Sec

Turning to Factory Default

Blinking OFF Normal Operation

WAN ON OFF Link up

Blinking OFF On Packet Communication OFF OFF Link down

LAN ON OFF Link up

Blinking OFF On Packet Communication OFF OFF Link down

USB ON OFF USB Mounting

Blinking Off Voice Recording

FXO ON OFF TEL Line is connected

OFF ON TEL Line is busy OFF Blinking TEL Line is ringing

FXS ON OFF FXS port is held(Hold)

OFF ON FXS port is on the line(Busy) OFF Blinking Ringing

1. System Structure and Set-up

Factory Default

The small hole in the Left down on Figure 1-4. is the Factory default button which is connected to a button inside the system. If the system lost IP address, you will not be able to access the system. In that case, this button will return the system to factory default status. With a clip or the edge of pen press the button for 5 seconds then the system will return to factory default. Once factory default is started, PWR LED turns on red color and after completed factory default the RWR LED turns on green color and reboots the system. Therefore, press the reset button until the PWR LED turns on red color. The factory default IP address of VOSS12 is ‘192.168.1.10’. To connect the system with your computer, connect a network cable to LAN port.

Line and Frame Earth Connection

The following Figure 1-1 shows the rear view of VOSS12 which is composed with 2 RJ-25 ports, 1 FXO ports, and 1 Life Line. The ‚ⓐ‛ indicates Frame Ground(F.G) which protects users and the product from surge, lightening, and electric shock. Therefore, the FE should be connected for safety purpose

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System Feature

The following table shows all the features of VOSS12.

Table 1-3. System Feature

Category Detail

Standards

Basic PBX Features

 IPv4/v6 Dual Stack  VoIP

- DNS

 DNS Basic (RFC 1034/1035)  UPDATE (RFC 2136)  SRV (RFC 2782)  NAPTR (RFC 2915)

- SIP

 SIP Basic (RFC 3261)  Reliability of Provisional Responses (RFC 3262)  An Offer/Answer Model with SDP (RFC 3264)  Event Notification (RFC 3265)  Asserted Identity within Trusted Networks (RFC 3325)  Instant Messaging (RFC 3428)  Message Waiting Indication (RFC 3842)  Presence (RFC 3856)  Session Timers (RFC 4028)  INFO Method (RFC 2976)

- SDP

 SDP (RFC 2327)

- RTP

 RTP/RTCP (RFC1889)  RTP AVP (RFC1890)  RTP Payload for DTMF Digits (RFC 2833)

 etc

- DHCP

- FTP

- HTTP/HTTPS

- NAT

- NFS

- NTP

- SMTP

- SNMPv2

TFTP

 Call Hold/Unhold  Call Transfer (Blind/Attended)  Call Forwarding (Always/Busy/No-Answer/Error/Time-Based)  Call Pickup (Direct/Group)  Call Park/Unpark  Intercom (Direct/Group)  Threeway Call  Music on Hold  Music on Ringback  Group Ringing (Hunt/Circular-Hunt/Ring-All/Random)  Distinctive Ringing  DTMF Relay (in-audio/rfc2833/SIP Info)  Flexible Dialplan  SIP Trunking  DID/DOD  FXO backup (in case VSP is unavailable)

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Advanced PBX Features

Codecs

Security

 Call Screening  DND  Virtual Caller ID  Anonymous Caller ID  Phonebook  Voicemail (with e-mail forwarding)  Message Waiting Indication  IVR  Conference  RAA  Feature Code  SIP Messaging & Presence  BLF  PBX-to-PBX interoperability  Voice

- G.711 μ/A-Law

- pass-thru only

 G.729 A/B  G.723.1 (5.3 Kbps)  G.726 (32 Kbps)  G.722

 Video (pass-thru only)

- H.263

- H.264

MPEG-4 SP/ASP

 ACL  DoS Protection  DDoS Protection

1. System Structure and Set-up

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1. System Structure and Set-up



Analog Interface

Management

 FXO

- LEC (G.168)

- Caller ID Detection

- Call Progress Tone Detection

- DTMF Generation & Detection

- VAD/CNG

- Packet Loss Concealment

- Adaptive Jitter Buffer

- Dynamic Payload Support

- Adjustable Audio Frames per Packet

 FXS

- Ringing Signal up to 3 LEN

- Type I/II FSK Caller ID Generation & Detection

- Call Progress Tone Generation

- DTMF Generation & Detection

- VAD/CNG

- Configurable Tip/Ring impedance

- Hook Flash Signaling

System Configuration via WEB Manager

 Multi Language Support (Korean/English)  Password Protection  Configuration Backup/Restore thru WEB/FTP  S/W Upgrade from Remote Place  Direct Phone Management thru WEB  Auto Provision  Event Log  Call Log  CDR  SNMPv2

Installation

VOSS12 installation requires basic understanding of IP Network, Telephone Line and Communication. If you are not familiar with installing network device, contact installation engineer in sales office. In this chapter, basic installation instructions and safety instructions are mentioned. Please read thoroughly and follow the instructions.

Check List Before Installation

■ Location and Operation

Do not carry VOSS12 when the system is powered on. This may cause shaking of the power connector and phone cables which will affect the system operating. Do not place VOSS12 near to heating device. VOSS12 naturally emits heat. Therefore, if VOSS12 is near to any heating device, VOSS12 can’t cool down the device properly. This overheating may cause serious damage on the device. Thus, always keep 5 cm space from VOSS12’s to both sides of cooling fan. If this cooling system is blocked, the system temperature will go up and this will cause serious damages on the device. It should not be placed less than 0℃ or greater than 45℃. The system operating

temperature is 0℃ ~ 45℃.

■ Carrying the System

Before carrying VOSS12, make sure the device is powered off and all cables are

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1. System Structure and Set-up

unplugged. Then, put the system in a box and carry with care. If the device is dropped, the internal board will be broken.

■ Setting Password

Keep the password properly. If the passwords have been forgotten, the system should be set as factory default so most of data will be lost.

■ Miscellaneous

VOSS12 system has FXOs to connect telephone lines. Sometimes, a digital telephone which is provided by Digital Key Phone or Digital PBX is not able to connect to the VOSS12. Telephone should not be connected to FXO port directly. If you can’t distinguish the using phone is analog or digital, then contact the phone supplier or telephone line provider. A VOSS12 has Ethernet connector and telephone connector. The Ethernet connector can be plugged into the telephone connector but telephone connector can’t be plug in to the Ethernet connector. Therefore, before connecting each connector, please check which connector you need to connect. Only authorized engineer can disassemble the product. Do not use the other brand board on VOSS12. While the AC adaptor is connected to the system, do not upside down. It may cause damage on the adaptor plug. In order to prevent damage on the board, when you need to touch the board, touch the metal part first, after then hold the board. Before replacing VOSS12 board, should be powered off. During replacement, if the system is powered on, it may cause serious damage on the system.

Setting-up Sequence

Follow the instruction below for VOSS12 system setting-up.

 Find a location which has enough space to install VOSS12.  Carry VOSS12 to the place and unpack the package.  Compose VOSS12 and start Setting-up.  Connect LAN cable and telephone line  Connect Frame Ground on the rear part of the product.  Check whether the power cable has Frame Ground. If not, connect Frame

Ground.

 Then, if the system power is on, VOSS12 front power LED will be on and the

system will initiate.

The followings are cautions for setting-up VOSS12.

■ Location and Space

In this section, location and space for safe operating of VOSS12 system will be mentioned

■ Location

VOSS12 can be placed on a table or rack. The place should meet the other safety conditions, such as temperature, humidity, condition, and so on.

■ Safety

Do not place near explore-able gas, flammable material, etc, to avoid starting fire. Before setting-up VOSS12, check the cable allocation, connection status, power voltage so on. If the ground detector is opened, find the cause and solve the problem.

■ Temperature/Humidity

The product should be place in the following condition.

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The product should not be exposed to direct sunlight. Place in cooling and clean place to free from dust.

■ Input/Output Voltage

VOSS12 power is used 12V direct current. Provided AP power adaptor is used for VOSS12 The socket outlet should be located where is protected from accident. Choose a plug which is the right specification for VOSS12 only. VOSS12 input and output voltage is as below.

Clean the wet floor before installing VOSS12. If the cable is spoiled, be careful handling this cable. The radius of curvature should be more than 6 times of cable length and there should not have any overlapped point. Do not place near high-voltage cable.

Unpack

After finding a location to set-up VOSS12, then unpack VOSS12 and check the components as below

 Temperature: 0~40℃  Humidity: 10%~90%

 Input: AC 100/240V, 50/60Hz  Power Consumption: Max 20Watt

 Separately wrapped VOSS12 main device  Power adaptor and ad aptor cable  Ethernet UTP cable(1.5m ): RJ45- CAT 5

Figure 1-6. VOSS12 Package Component

System Assembling

Follow the instruction below to assemble VOSS12.

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Cable Connection

1. System Structure and Set-up

■ Ethernet Cable

WAN port is used for composing VoIP network. VOSS12 WAN port provides Auto-MDIX(Medium-Dependent Interface Crossover) so can apply direct and cross cable, and can use 10BaseT, 100BaseTX connection. For 10BaseT connection, use Category-3 cable, and for 100BaseTX connection, use Category-5 cable. One end of Ethernet cable should be connected to VOSS12 WAN port and the other end should be connected to Hub or Switch. However, sometimes IP duplication can be happened in internal network, so connect one end to VOSS12 then refer to the web management chapter for the other end connection. If the connection doesn’t support 100M connection, please check Hub or Switch capacity.

■ Telephone Line

VOSS12’s FXO(Foreign eXchange Office) port can use when the port is connected with PSTN telephone line which is connected to PBX or a Key Telephone System. One end of cable is connected to FXO port on VOSS12 and the other end is connected to PBX, Key Telephone System(KTS) or Wall Jack. For FXO Port cable, use 2 Pin type RJ-11 connector. When making cable, refer to the table left.

Table 1-4. VOSS12 FXO Port Connection

FXO Port PIN Name

2 No Connection

3 Tip

4 Ring

5 No Connection

■ FXS Connection

VOSS12 has Life-Line port which can be connect analog telephone. Then, connect a PSTN line to FXO-#1 port, and connect an analog phone to Life-Line. And off hook the handset to check whether it plays dial tone even VOSS12 is not powered on. If the phone doesn’t play dial tone, check whether the phone is connected right way. For making the PSTN line cable, refer to the Table 1-5.

Table 1-5. VOSS12 Life-Line/FXS Port Connection

FXS Port

PIN Name

2 No Connection

3 Tip or Ring

4 Ring or Tip

5 No Connection

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1. System Structure and Set-up

Frame Ground Connection

Before connecting VOSS12 power adaptor, follow the instruction below. For safety purpose, the Frame Earth on the rear part of VOSS12 should be connected by a pin in the interconnecting plug or socket (local type). This connection is to protect users and the products from surge, lightening and electric shock. Thus, it is very important to make sure the Frame Ground is connected before plug in the power adaptor.

Power Connection

To connect VOSS12 power, follow the instruction below.

 Use an AC power socket for VOSS12 adaptor only. Sharing with the other

devices may cause low power supply which will affect the system operation.

 An AC power which does not provide power at night will affect the system

operation, thus provide power on VOSS12 continuously.

If all the above conditions are satisfied,

 Connect one end of power cable to VOSS12 adaptor.  Connect VOSS12 power connector which is connected to power adaptor to

AC power outlet.

 Check DC power input circuit on the rear of VOSS12 and connect the power

adaptor.

VOSS12 does not provide separate power switch so if VOSS12 CD adaptor is connected power will be supplied on the system immediately.

Normal Operation

Once power is provided to VOSS12, the front of VOSS12 PWR LED is on and the system will start initializing the system. This initialization takes around 1minute, and all I/O board’s RDY(Ready) LEDs on I/O boards are on and green colored RDY LED is blinking, then the system initialization is completed. Now the system is ready to use.

CAUTION: While connecting telephone lines to FXO board, check whether the

LEDs of connected line ports are on. If the LEDs are not on, check the line status.

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2. Service Structure and User

VOSS12 operates to connect Inbound Calls from external lines to users along with efficient and user-friendly services, and also operates to connect external call requests of users to Outbound Calls by applying proper dial plans. This chapter describes Overall Service Flow and User Management.

Service Structure

On the [Basic] window of web-manager, there are five sub menus as below.

 On [User], add, delete, modify terminals are users which gets services fro

VOSS12,

 VOSS12 configures and manages 3 types of [Group] individually. They are

Outbound Group, Inbound Group, and Call Pick-up Group.

 On [Dialplan], configures dial plans for each Outbound group  On [Profile], configures profiles such as blocking external calls which will be

applied to each user.

 On [Line], configure inbound call group for each FXO lines

Management

Figure 2-1. 6 Sub-menu Structure

To configure a user, Profile which will be applied to the user must be configured first. To configure Profile, Outbound Group must have been defined. Such complex configuration with correlation of profiles and groups can be easily configured by using automatic configuration function.

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2. Service Structure and User Management

Structure of SIP Service

Because SIP server of VOSS12 fully follows SIP standards, terminals which follow SIP standards can be used to work together with VOSS12. Start configuring following with accurate understanding of SIP service structure.

 UAC(User-Agent Client): Application program or terminal which requests to

send SIP messages (Caller) which ACTIVELY operates to generate/terminate calls.

 UAS(User-Agent Server): Application program or server which receives

calls from UAC (Callee) which PASSIVELY operates to accept/reject, etc. There are terminal systems which are included in UA such as SIP phones and/or GW(Gateway), etc.

 Proxy Server: A router (Application Layer) which forwards

requests/responses of various SIP message from UA to a next node.

 Redirect Server: Informs locations of different SIP servers or UA in which

destined users of requested messages exist.

 Registrar Server: Register and manage users.  Location Server: A server for recording location of a current system which a

user(registered to a domain server) login to.

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VOSS12 provides user friendly web interface for easy system management. Before starting this web manager, be familiar with general set-up environment including WAN/LAN, extension structure and so on.

Factory default of VOSS12’s LAN port is set as IP address, ‘192.168.1.10’, and Subnet Mask ‘255.255.255.0’. And, both Administrator ID and Password are set as ‘admin’. Once initial set-up is completed, please change the system’s ID and

Password for security reason.

Note: While using web manager, if the web manager stops operating, then close

the web browser and re-log-in the web manager. This is because the Flash Player sometimes stops playing so this is not the IP-PBX system problem.

Set-up PC’s IP Address

In order to access web manager, the PC’s IP address (ex:192.168.1.100) should be the same domain as default IP address of VOSS12’s LAN port which is ’192.168.1.10’. Then, connect another end of the cable from VOSS12 LAN port to PC. The following shows how to change PC’s IP address. (in case of using Windows XP)

3. Web Manager

1) Go to [Start]/[Control]/[Network Connection].

2) Go to [Local Area Connection], and click right button of mouse and go to

Figure 3-1. Local Area Connection

3) Go to [LocalArea Connection]/[General][Internet Protocol(TCP/IP)] and click

[Properties].

[Prosperities].

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3. Web Manager

Figure 3-2. Change IP Address on PC

4) On [Internet Protocol(TCP/IP) Properties] window, check [Use the following

IP address] then, input default IP address and Subnet Mask and click [OK] button.

Figure 3-3. Set-up IP Address

1) Open a web browser, then input‘http://192.168.1.10/’on URL bar.

2) On the following [Login] window, input User Name as ‘admin’, Password

as‘admin’, and click Login button.

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Figure 3-4. Login Web Manager

Web Manager Menu Tree

VOSS12’s Web Manager Structure is divided into 3 sections which are Main menu, Sub menu, and View Frame. The setting can be changed by clicking the Main menu and Sub menu on Web Manager, and by changing values on View Frame, and then by saving the setting to apply on the system. The following table shows Web Manager’s Main menus and Sub menus

3.Web Manager

Table 3-1. VOSS12 Web Manager Menu Tree

Main Menu Sub-Menu Setting Items

Status System System Network Phone and Line Status

Network Lan and DNS status Event Event log of all, Notice, Warning, Error, and Critical Active Phone Show phones connected to this system Statistics System’s CPU load, Memory Monitor Monitoring System, Network link, Current call, Process.

Call Log Current Show current calls

Log Show Call logs sorted by no, type, date Call Length Per Day Accumulated Total Call Length per Day.

Call Length Per No. Accumulated Total Call Length per each Number

CDR Saved CSV file for Call Detail Records CDR Config Backup time, Max Backup Files, CSV File Format Record Record Logs searched by No, type, and date

Basic Profile Set services to be applied on users

User Add /Change/Delete user Group Add/Change/Delete group Line FXO(PSTN) and FXS(Analog Phone) settings VSP VSP accounts and settings Dialplan Dialplan for group and service Feature Code Set up additional Feature Code to be used Organization Organization structure for PBX user setting

Advanced SIP SIP Server Configuration

PBX Add a remote site PBX for Interoperating Mail SMTP Configuration and Voicemail Configuration Conference Managing conference number IVR Set up IVR configuration RAA Remote Access Authentication Incoming Dialplan Dialplan for incoming calls Phone Book Shared phone book for all the systems users Emergency No Adding emergency phone number

System Network Manage the system’s Network

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3. Web Manager

MOH Music on Hold setting Time Date, Time Zone, DST, NTP configuration Admin System Name, Web port, Language, Admin configuration Admin Authority Assign authority for each Authority Group Name SNMP SNMP configuration QoS/Port Fwd. Set up QoS configuration and Port Forwarding Monitor Set up System Monitor Configuration Record Set up call recording configuration with NFS

Security Security Config. Set up SIP security and Kernel security configuration

ACL Add/Del Access Control List with IP address

Maintenance Reload Reloading the system

Reboot Reboot the system Factory Default Reset the system to the Factory default Backup/Restore Backup/restore system configuration S/W Upgrade Upgrade the system S/W Phone Profile Set up profiles for the connected phone Phone S/W Manager Manage S/W for each IP-Phone model

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[Status] menu shows the status information of VOSS12 such as Iine status, Network, Active Phone, Statistics, and Monitor.

[Status]/[System]

Figure 4-1. [Status]/[System] View Frame

4. Status

■ System Status

Table 4-1. System Status Display Menu

Item Display Remarks

MAC Address Ethernet MAC Address S/W version Version No. and Build Time Memory Total System memory size Unit: MByte Flash Disk Total Flash Disk size Unit: MByte Disk Space Free space of the system memory Unit: MByte CPU Load Current CPU Load rate Unit: % Last Boot Total operating time from the last

Booting

■ Network Status

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4. Status

Table 4-2. Network Status Display Menu

Item Display Remarks

Port Connected Port LAN, WAN Link Ethernet link status Connected, disconnected Speed Ethernet connection speed 10Mbps, 100Mbps Duplex Ethernet communication type Full / Half

■ User Status

Table 4-3. User Status Display Menu

Item Display Remarks

Registered User No. of user registered in system Active User No. of user currently using the system No. of registered Terminal

■ Line Status (FXO)

Table 4-4. Line Status Display Menu

Item Display Remarks

Slot/Port Slot/Port no. of Each FXO port Slot Status Status of board connection into a slot Line Status Status of line connection Hook Status Shows On-hook or Off-hook RX Gain RX gain value of the line Unit:dB TX Gain TX gain value of the line Unit:dB

Echo Cancellation

Show whether Echo Canceller is enabled on

FXO board or not.

Mode The Port is used or not

■ VSP Status

Table 4-5. VSP Status Display Menu

Item Display Remarks

Name Input the name of VoIP Service Provider Space is not allowed Registrar Registrar server address ID User ID from VSP Reception Input reception number or name Status Show the line is registered to use or not.

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[Status]/[Network]

[Status]/[Network] menu shows the system’s network information such as WAN/LAN/DNS.

Figure 4-2. [Status]/[Network] View Frame

4. Status

■ WAN

Table 4-6. WAN Display Menu

Item Display Remarks

IPv4 Address IP address of VOSS12 (Version 4)

IPv4 Subnet Mask IPv4 Subnet Mask

Gateway Gateway address for external connection

■ DNS

Table 4-7. DNS Display Menu

Item Display Remarks

Primary Server Primary domain name server address

Secondary Server Secondary domain name server address

■ LAN

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4. Status

Table 4-8. LAN Display Menu

Item Display Remarks

IPv4 Address IP address of VOSS12 (Version 4)

IPv4 Subnet Mask IPv4 Subnet Mask

[Status]/[Event]

[Status]/[Event] menu shows all the event log(s) which is occurred during VOSS12 operating. The system displays 20 events per page and can save 100 pages Event Log which is total 2000 events. If the event is over the limit (2000), then from the oldest event will be deleted to save new event. To delete all the event logs, click the butt on the following view frame.

Figure 4-3. [Status]/[Event] View Frame

■ Event

Table 4-9. Event Display Menu

Item Display Remarks

All Display all event logs Notice Display status change Warning Display wrong try for the system operation Error Problems for the system operation Critical Display critical problem for the system operation Clear Delete all listed event logs

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[Status]/[Active Phone]

[Status]/[Active Phone] menu shows all the active phone list which are registered to VOSS12 as a SIP register. Which means the registered IP Phone is registered as SIP and is able to place calls.

Figure 4-4. [Status]/[Active Phone] View Frame

4. Status

■ Active Phone Menu

Table 4-10. Active Phone Display Menu

Item Display Remarks

Extension Display all the extension numbers Name The user name of each extension Profile Applied service profile IP Address Current IP address of each extension

Note: All the phones registered in VOSS12 are allowed to control on the Web

Manager. Displayed IP address on this menu is linked to IP phone’s web manager screen, so, Administrator can easily control and manage the phone registered in VOSS12.

[Status]/[Statistics]

[Status]/[Statistics] menu shows accumulated statistics for VOSS12’s CPU Load, and Memory. Each data is created per 5 minutes interval.

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4. Status

In order to delete the Statistics, click Clear button on the following figure.

Figure 4-5. [Status]/[Statistics] View Frame

■ Statistics

Table 4-11. Statistics Display Menu

Item Display Remarks

Time File saving time

CPU Load (%) CPU load

Memory (%) Memory load

[Status]/[Monitor]

[Status]/[Monitor] menu shows the monitoring result for the item enabled on [System]/[Monitor].

To update the monitoring status click Start button on the following figure, then the

system will update the monitoring status in every 10 seconds.

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Figure 4-6. [Status]/[Monitor] View Frame

4. Status

■ System

Table 4-12. System Display Menu

Item Display Remarks

System Items for monitoring

Value The result for current monitoring

Alarm Set or Unset Alarm

■ Network Link

Table 4-13. Network Link Display Menu

Item Display Remarks

Port Ethernet Port

Link Network Status

Alarm Set or Unset Alarm

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4. Status

■ Concurrent Call

Table 4-14. Concurrent Call Display Menu

Item Display Remarks

Concurrent Call Number Number of current concurrent call.

■ Process

Table 4-15. Process Display Menu

Item Display Remarks

Process The process name for monitoring

CDP Load(%) CPU load

Memory(%) Memory load

Alarm Set or Unset Alarm

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[Call Log] menu is to check and manage Call Logs.

[Call Log]/[Current]

[Call Log]/[Current] menu shows the current calls.

Figure 5-1. [Call Log]/[Current] View Frame

5. Call Log

■ Current Call

Table 5-1. Current Call Display Menu

Item Display Remarks

Caller Caller’s Phone Number

Callee Callee’s Phone Number

Start Call starting time

Duration The call duration

Service Applied service Dial/Pickup/Transfer/Parking/IVR so on

Status Call status

Ch. Type Channel Type Ext: Extension

VSP: A channel connected through VSP FXO: A channel connected through FXO PBX: A channel connected through PBX

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5. Call Log

[Call Log]/[Log]

[Call Log]/[Log] menu shows call logs. And, the logs can be searched by a certain number, caller/callee, or date.

Figure 5-2. [Call Log]/[Log] View Frame

If you want to clear the searching condition, click Refresh button.

■ Call Log

Table 5-2. Call Log Display Menu

Item Display Remarks

Caller Caller’s Phone Number

Callee Callee’s Phone Number

Start Call starting time

Duration The call duration

Service Applied service Dial/Pickup/Transfer/Parking/IVR so on

Status Call status

Ch. Type Channel Type Ext: Extension

VSP: A channel connected through VSP FXO: A channel connected through FXO PBX: A channel connected through PBX

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[Call Log]/[Call Length Per Day]

[Call Log]/[Call Length Per Day] menu shows the statistics on total incoming call, outgoing call, call length, total call count and total length per day. And, the length can be searched by certain date.

Figure 5-3. [Call Log]/[Call Length Per Day] View Frame

5. Call Log

■ Call Length Per Day

Table 5-3. Call Length per Day Display Menu

Item Display Remarks

Date Date

In. Count Number of incoming call

In. Length Total length of all incoming call

Out .Count Number of outgoing call

Out. Length Total length of all outgoing call

Total Count Number of total incoming & outgoing call per day

Total Length Total length of call per day

[Call Log]/[Call Length Per No.]

[Call Log]/[Call Length Per No.] shows the statistics on total incoming call, outgoing call, call length, total call count and total length per each phone number. And, the length can be searched by certain phone number or date.

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5. Call Log

Figure 5-4. [Call Log]/[Call Length Per No] View Frame

■ Accumulated Call Length Per Number

Table 5-4. Call Length Per Number Display Menu

Item Display Remarks

Phone No. Phone Number

In. Count Number of incoming call

In. Length Total length of all incoming call

Out .Count Number of outgoing call

Out. Length Total length of all outgoing call

Total Count Number of total incoming & outgoing call per day

Total Length Total length of call per day

[Call Log]/[CDR]

[Call Log]/[CDR] menu shows the call log as CSV file format. To use this menu, the CDR config menu on the next chapter 6.6 should be set up, saving CDR as CSV file format. On [Call log]/[CDR] menu, you can check CSV file list and can down load the file. The CSV file can be used for call charging data.

Figure 5-5. [Call Log]/[CDR] View Frame

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5. Call Log

■ CDR

Table 5-5. CDR Display Menu

Item Display Remarks

CSV File Name File name of call detail records

Size The file size

Time Shows when the file is saved

[Call Log]/[CDR Config]

[Call Log]/[CDR Config] menu is for setting up CDRs to be saved as CSV file.

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5. Call Log

Figure 5-6. [Call Log]/[CDR Format] View Frame

 Backup Time: System creates one backup CSV file per each day. On this

menu, set up the time for creating backup CSV file. (00~23 hour standard)

 Max Backup Files: Set up maximum number of CSV file. This system

creates a CSV file per day, so the maximum number is the same as how many days’ call detail records are saved in the system. The number of maximum Backup File is 60, so the 60 days CDR can be saved in this system. If this value is 0 then the system will not save CDR backup file.

 CSV File Format: file format for saving CDR data in CSV file.

[Call Log]/[Record]

[Call Log]/[Record] is to check recording log and managing the recording file.

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Figure 5-7. [Call Log]/[Record] View Frame

5. Call Log

■ Record Menu

Table 5-6. [Call Log]/[Record] View Frame

Item Display Remarks

Recorder The person active this recording feature

Caller Caller’s number

Callee Callee’s number

Start The time started recording

Duration Recording Duration

Record Recording file name

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[Basic] menu is for basic setting up to place or receive call through IP-PBX’s Profile, User, Group, and Dialplan.

[Basic]/[Profile]

[Basic]/[Profile] menu is to manage profiles. Profile means a grouping of service and dialplan that will be used for users registered in VOSS12. For example, if a profile is enabled Conference, Voicemail and placing outgoing call though VSP then all the users using the profile will be able to use Conference, Voicemail and VSP account to place outgoing calls.

Adding Profile

VOSS12 provides basic profile through Default profile. However, if there is another required service, dialplan or combination, then add a new profile.

1) Go to [Basic]/[Profile].

6. Basic

2) Then, the following profile will be displayed.

Figure 6-1. [Basic]/[Profile] View Frame

3) Click Add button to add a new profile.

4) Input all the required information on the following view frame.

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Figure 6-2. New Profile Configuration

6. Basic

■ Profile Config

 Name: Input a new name of profile.  Dialplan: Select Dialplan(s) for Outgoing calls.  Basic Feature: Select either use basic additional features or not.  Conference: Select either use conference call feature or not.  Voicemail: Select either use voicemail or not.  Parking: Select either use parking feature or not.  Forwarding: Select either ruse Forwarding feature or not.  Intercom: Select either use Intercom feature or not.  Threeway: Select either user 3way call for FXS terminal or not. 3way feature

is a feature that one FXS terminal is connected with two call, then hook flash on FXS terminal then the calls will be connected as 3way. However, this feature is working when the option is checked Yes. For your information, hook flash function on FXS terminal is working as below in accordance to using three way.

 Using 3way Call – working as 3way.  Not using 3way call – working as hold function.

 Virtual Caller ID No.: Input a virtual caller ID. After input this caller ID, if

the same profile users place outgoing calls then, this virtual caller ID will be displayed as caller ID.

5) Click Save button to save the setting.

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6. Basic

Deleting Profile

To delete a profile, follow the instruction below.

1) Go to [Basic]/[Profile].

2) Then, the current profile will be displayed as Figure 6-1.

3) On the displayed profile, click the right X sign on the destined profile.

Change Profile Information

The following information can be changed on this profile menu.

 Dialplan  Basic Feature  Conference  Voice Mail  Parking  Forwarding  Intercom  Threeway  Virtual Caller ID.

Figure 6-3. Change Profile

1) Go to [Basic]/[Profile].

2) Then, the current profile will be displayed as the following figure.

3) Click on the destined profile.

4) Then, change the information on the following Figure 6-3.

5) Click Save button to save setting.

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[Basic]/[User]

The meaning of User in VOSS12 is extension number. Basically, VOSS12 has pre-registered 5 users (extensions); 100~104, so no need to add new user for this system configuration.

Adding User

The users can communicate with their extension number users, and place outgoing calls through PSTN or VSP. Adding use is divided by two; Add and Multi-add.

Adding One User

To add a user, follow the instruction below.

1) Go to [Basic]/[User] menu.

Figure 6-4. [Basic]/[User] View Frame

6. Basic

2) And click Add button to add a user.

3) Input information on the following view frame.

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6. Basic

Figure 6-5. Adding One User

■ User Config

 Extension: Input an extension number.  DID/DOD No.: DID stands for Direct Inward Dialing, DOD stands for Direct

Outward Dialing and this number is a personal direct incoming/outgoing number. So, VSP should support this service, and if VSP supports this service, each number should be assigned to each user to use this function.

 Anonymous CID: Select either using caller ID display or not. If this function

is checked, and the caller place outgoing call though VSP, then the callee can’t see the caller ID.

 Name: Input a user name. This name will be used as display name among

extension users.

 E-Mail: If the user is received Voicemail, then the VOSS12 will send voice

mail to this email account.

 Password: Input password for SIP register. For the security reason, use a

password which is more complicated and difficult to guess. VOSS12 also creates a random password so click Gen button to get a random password.

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6. Basic

The password in this setting should be the same on the extension’s IP-Phone then, the phone can be SIP registered in VOSS12

 V.M Password: Input a password for accessing Voice Mail.  Organization: The department or division the user is belonging to.  Ring Timeout: Phone will be ringing during this set time..  DTMF mode: Select a DTMF mode to use.  Profile: Select a profile for the user.

■ Call Forwarding

 DND: Check to use Do Not Disturb function.  Always: Always forwarding all the incoming calls.  Busy: Forwarding calls when the line is busy.  No Answer: Forwarding calls after ring timeout when the user doesn’t answer

the phone.

 Error: Forwarding calls when the system has error.  Time based: Forwarding calls in accordance to the set time.

■ User Music

 On Hold: Select Music on Hold.  On Ringback: Select Caller Ring music.  Time based: Select music in accordance to the set time.

4) Click Save button to save the setting.

Adding multiple users at once

VOSS12 provides Multi-Add function button to allow adding more than one user at once.

1) Go to [Basic]/[User] menu.

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6. Basic

Figure 6-6. Using Multi-Add button

2) Click Muti-Add button.

3) Then, input the required information on the following view frame.

Figure 6-7. Adding Users by using Multi-Add

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■ Multi User Add

 Extension: Input the range of extension number to add. Once you input the

beginning number and the ending number, then the system will create numbers between the beginning number and ending number automatically.

 DID/DOD No.: refer to the above ‘Adding one user’ menu.  E-Mail: refer to the above ‘Adding one user’ menu.  Profile: refer to the above ‘Adding one user’ menu.  User Provision: refer to the above ‘Adding one user menu.  Ring Timeout: refer to the above ‘Adding one user’ menu.  DTMF Mode: refer to the above ‘Adding one user’ menu.

4) Click Add button on right to save the setting

Figure 6-8. Adding Users by using Multi-Add

6. Basic

5) After adding a user on the above view frame, click Save button to save the

setting.

Change User Information

The followings are changeable information on User menu.

 DID/DOD No.  Anonymous CID  Name  E-mail  Password  V.M Password  Organization  Ring Timeout  DTMF Mode  Profile  User Provision  Call Forwarding  User Music

1) Go to [Basic]/[User] menu.

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6. Basic

2) Click a user’s extension number to change.

3) Change the information on the following view frame.

Figure 6-9. User Information View Frame

Deleting User

4) After Change the information, click Save button to save the setting.

1) Go to [Basic]/[User] menu.

2) Then, all the registered users will be displayed as below.

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Figure 6-10. User Information View Frame

6. Basic

3) Check the right end Check box of the destined Extension number by clicking,

and click Delete in the bottom.

4) If you click All on the right top of the above view frame, all the extensions

will be selected, and if you click Delete button, then all the selected users will

be deleted.

[Basic]/[Group]

VOSS12 has the following 4 types of group, and they can be managed on [Basic]/[Group] menu.

 Incoming Group: A group for receiving calls.  Outgoing Group: A group of service line (VSP/FXO/PBX) to place outgoing

calls.

 Pickup Group: A group for using Pickup function.  Group Intercom: The members in the same Intercom Group, all of them can

be connected with intercom by pressing pr-registered extension.

Adding Group

Adding Incoming Group

To add a new incoming group, follow the introduction below.

1) Go to [Basic]/[Group] menu.

Figure 6-11. [Basic]/[Group] – Incoming Group View Frame

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6. Basic

2) Click the Add button on the above view frame.

Figure 6-12. Adding Incoming Group

3) Input a name to be used in this incoming call group, and select a type for this

incoming group then the Ring Type and Extension menu will be expanded. Then select one Ring Type, and select an extension for this incoming group.

4) Click Save button to save the setting.

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Adding Outgoing Group

To add an outgoing group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

Figure 6-13. [Basic]/[Group] – Outgoing Group View Frame

6. Basic

2) Click the Add button on the above view frame.

Figure 6-14. Adding outgoing Group View Frame

3) Input a name for the new outgoing group, and select the Type. Then, the Dial

Type will be expanded. Select a suitable type among 3 dial types.

4) Click Save button to save the setting.

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6. Basic

Adding Pickup Group

To add a pickup group, follow w the instruction below.

1) Go to[Basic]/[Group] menu.

Figure 6-15. [Basic]/[Group]–Pickup Group View Frame

2) Click Add button on the bottom of the above view frame.

Figure 6-16. Adding Pickup Group

3) Input a name and select pickup as a Type.

4) Click Save button to save the setting.

Adding Intercom Group

To add an Intercom Group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

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Figure 6-17. [Basic]/[Group] – Intercom Group View Frame

6. Basic

2) Click the Add button on bottom of the above view frame.

Figure 6-18. Adding Intercom Group View Frame

3) Input a name for this intercom group, and select intercom as a type. Then,

extension menu will be expanded and choose an extension number for this Intercom Group.

4) Click Save button to save the setting.

Change Group

Change Incoming Group

To change incoming group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

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6. Basic

Figure 6-19. Change Incoming Group View Frame

■ Group Config

 Ring Type: This menu is to set up a call routing policy for the same group me

members. The followings are ring type menu.

 Hunt: For an incoming call, the system will connect the call with an idle

mode line among hunt group members. But the system will try connecting the call in accordance to registered order first.

 Circular-Hunt: The same with Hunt but this Circular Hunt remember the

last connected line, and tries connecting from the next number.

 Ring-All: All the group members’ phones will be ringing simultaneously

for the incoming call. And if a member answers the call, then the ringing will be stopped.

 Random: The Incoming calls will be connected to a random group user.  Circular-Hunt(Call Fwd. Enabled): If one group member set Call

forwarding on the user’s phone, then incoming calls will be going to the Call forwarding enabled user and the other members phones will not be ringing for the incoming calls. If Call forwarding is not included, this feature is the same with Random.

■ Member Config

 A representative extension number for this incoming group. So, if this number

receives an incoming call then the call will be routing to the group member according to the ring type.

■ Music on Ringback

 This menu is to set up a kind of caller ring which allows the caller to hear the

music while the call is connected. This menu is the same with Music on Ringback Config on [System]/[MOH]menu, so you can choose either menu for setting up Music on Ringback configuration.

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■ Member Config

 For this incoming group member, only user(s) can be added. To add a user,

■ Call Forwarding: input call forwarding number according to the following

case.

 Always: Always forwarding all the incoming calls.  Busy: Forwarding calls when all the lines are busy.  No Answer: among group members, if nobody answers the incoming call

 Error: Forwarding calls when the system has error.  Timebased: Forwarding calls in accordance to the set time.

2) Click Update button to save the setting.

Change Outgoing Group

6. Basic

select a member name and click Add button. To delete a user, click right X on

the user number.

then the call will be forwarded to this number.

To change outgoing group, follow the instruction below.

1) Go to [Basic]/[Group]menu.

Figure 6-20. Change Outgoing Group View Frame

■ Group Config

 Dial T ype

 Linear: Placing calls in accordance to the pre-registered order. But this

type always starts placing calls from the 1

registered number.

 Circular: This type remembers the last calls placed line, and tries placing

call from the next registered line which was not used.

 User Reception VSP: each user has individual VSP.

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6. Basic

To use this type, the reception type on [Basic]/[VSP] menu should be set as User and select an extension user as Name. Then, incoming calls to the VSP account will be routing to the user. And if the VSP number is set as a group member of Outgoing group, then the user place calls and receives calls though this VSP account. So, this concept is a kind of DID/DOD.

■ Member Config

 Member Config: Select a member of this outgoing group among

FXO/VSP/PBX then click Add button. To delete a member, click X on

destined member.

2) Click Update to save the setting.

Change Pickup Group

To change Pickup group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

Figure 6-21. Change Pickup Group View Frame

■ Member Config

 Member Config: For Pickup group, only users can be added. To add a user,

click Add button on the destined user’s extension number. To delete a user,

click the right X on destined user.

2) Click Update button to save the setting.

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Change Intercom Group

To change intercom group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

Figure 6-22. Change Intercom Group View Frame

6. Basic

■ Group Config

 Extension: A representative number for this intercom group. So if call this

■ Member Config

 Member Config: For intercom group, only users can be added. To add a user,

2) Click Update button to save the setting.

Deleting Group

To delete a group, delete the group members first. After deleting all the group member, then delete the group.

Deleting Incoming Group

To delete incoming group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

number then all the group members will be connected all together.

click Add button on the destined user’s extension number. To delete a user,

click the right X on destined user.

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6. Basic

Figure 6-23. Deleting Incoming Group View Frame

2) Choose a destined incoming group. Before deleting the group name, delete all

the members first by clicking X, and click Update button to save the setting.

3) Choose the destined incoming group again, then click bottom Delete button to

delete the incoming group.

Deleting Outgoing Group

To delete outgoing group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

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Figure 6-24. Deleting Outgoing Group View Frame

6. Basic

2) Choose a destined outgoing group to delete. Before deleting the group name,

3) Choose the destined outgoing group again, and click the bottom Delete button

Deleting Pickup Group

To delete pickup group then follow the instruction below.

1) Go to [Basic]/[Group] menu.

delete all the group members first by clicking X on each member name. After

deleting all the members, click Update button to save the setting.

to delete the outgoing group.

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6. Basic

Figure 6-25. Deleting Pickup Group View Frame

2) Choose a destined pickup group to delete. Before deleting the group name,

delete all the group members first by clicking X on each group member. And

after deleting all the member, click Upgrade button to save the setting.

3) Choose the destined pickup group again, and click the bottom Delete button to

delete the outgoing group.

Deleting Intercom Group

To delete intercom group, follow the instruction below.

1) Go to [Basic]/[Group] menu.

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Figure 6-26. Deleting Intercom Group View Frame

6. Basic

2) Choose a destined intercom group to delete. Before deleting the group name,

delete all the group members first by clicking X on each member name. After

deleting all the members, click Update button to save the setting.

3) Choose the destined intercom group again, and click the bottom Delete button

to delete the intercom group.

[Basic]/[Line]

This menu is to manage connected FXO/FXS.

Change Line Setting

Change FXO Setting

To change FXO setting, follow the instruction below.

1) Go to [Basic]/[Line] menu.

2) Click Slot/Port number, then the following view frame will be popped up. On

the following view frame, line setting can be checked and changed.

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6. Basic

Figure 6-27. Change FXO Setting View Frame

■ FXO Config

 Mode: Click to use FXO port.  Hook Status: Click Hook Ideal mode according to each nation’s environment.  RX Gain: Set up the volume from the Line to VOSS12 (for phone).  TX Gain: Set up the volume from VOSS12 to the Line (for PSTN network).  CID RX Gain: Set up standard level for recognizing CID information when

receiving CID.

 CID Type: Set up CID type as Korea: Telcordia, Erupe: ETSI, England: SIN

227, Japan: NTT.

 Echo Cancellation: Echo is listening user own voice during a call, there are

two echo cancellation methods; Type1 and Type2(ES).

 Type1 – Normal echo cancellation method  Type2(ES) – An Echo Cancellation which is added suppressor. So, this

improves echo cancellation function but can’t use Double–Talk function.

 VAD/CNG: Click if using VAD(Voice Activity Detection) and CNG(Comfort

Noise Generation).

 Area Code: Input PSTN area code  Prefix: Input a prefix number to use for PSTN line outgoing call.(eg.’9’)  Reception Type: Choose one reception type among

[User|Group|IVR|PBX|VSP/FAX].

 Reception Name: Choose one reception name in accordance to reception

type.

 Distinctive Ring Header: A header to set up different bell sound for FXO

line incoming call. Choose one from “Alert-Info: http://127.0.0.1/bellcoredr1”to “Alert-Info: http://127.0.0.1/bellcore-dr10”.

 Country: Choose a country(where the system installed) to apply local

disconnection tone.

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6. Basic

 Disconnect Detect Type: When a call is ended, PSTN sends a signal to let

FXO to detect the call is ended. The followings are disconnect detect methods.

 Link – PSTN disconnect the power supply for a short time and connect

again.

 Polarity – PSTN sends Inverse Polarity.  All – Use both Link and Polarity

 Custom Disconnect To ne: If the chosen disconnect tone doesn’t disconnect

the call, then use this menu to detect disconnect tone. The followings are disconnect tone formats.

 Input Format: [Loop Pause Freq1 Level1 Freq2 Level2 Freq3 Level3

Freq4 Level4 Cadence1 Paly1 Cadence2 Play2 …]

 Example: 0 0 480 -11 620 -9 0 0 0 0 500 12 500 0  Loop: 0 means the disconnect tone will be played continuously, and

bigger than number 1 means disconnect tone will be played the number of times.

 Pause: a pause time at the end of disconnect tone play. The unit is

millisecond.

 Freq: Every country uses different Frequency. If you want to use a

customized frequency which differ with a country’s Frequency, then input the frequency on this menu. The unit is Hz.

 Level: A level to detect disconnect tone, range is normally from -09~-

11dB.

 Cadence: Disconnect tone playing duration. Input Maximum 6 cadences.

The unit is millisecond.

 Play: Define disconnect tone playing method. If the value is 0 then,

system will not play any tone during the defined time in Cadence. The value is not 0, for example “12” means playing Freq1 and Freq2 together. And, the value includes “x”at the end, like “12x”, then play the tone after modulating Freq1 with Freq2.

Change FXS Setting

To change FXS setting, follow the instruction below.

1) Go to [Basic]/[Line] menu.

2) Click Slot/Port number then, the follow view frame will be popped up. On the

following view frame, line setting can be checked and changed

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Figure 6-28. Change FXS Setting View Frame

■ Line Config

 Extension: choose an extension number for this FXS.  Dial Timeout: Input time which will dial automatically after the set time

without pressing send button.

 Digit Timout: Maximum time interval between digits.  Hook Flash Interval: This function is used for putting the current call on

hold (press Hook switch rapidly and off). Input time in milli-second for Hook switch interval.

 RX Gain: Set up the volume from the Line to VOSS12 (for phone).  TX Gain: Set up the volume from VOSS12 to the Line (for PSTN network).  CID RX Gain: Set up standard level for recognizing CID information when

receiving CID.

 CID Type: Set up CID type as Korea: Telcordia, Erupe: ETSI, England: SIN

227, Japan: NTT

 Echo Cancellation: Echo is listening user own voice during a call, there are

two echo cancellation methods; Type1 and Type2(ES).

 Type1 – Normal echo cancellation method.  Type2(ES) – An Echo Cancellation which is added suppressor. So, this

improves echo cancellation function but can’t use Double–Talk function.

 VAD/CNG:VAD/CNG: Click if using VAD(Voice Activity Detection) and

CNG(Comfort Noise Generation).

 Country: Select current Country  Dial Pattern: Input a dial pattern for outgoing call. (Refer to the Appendix B)

Line Card Reset

While using VOSS12, if its line care has a problem, then don’t need to reboot the system, just need to reset the line card. To reset the line card, follow the instruction below.

1) Go to [Basic]/[Line] menu.

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2) Then the following view frame will be popped up.

Figure 6-29. Line Card Reset View Frame

6. Basic

3) Click Reset button on the above view frame, then the following view frame

will be popped up. To reset a line card, select a slot number on the following

view frame and click Reset button.

Figure 6-30. Selecting Slot View Frame

[Basic]/[VSP]

VSP stands for VoIP Service Provider. In order to use VSP’s service to place a call, apply a local VSP service to get an account first, and register the account to the system. [Basic]/[VSP] menu is for setting up VSP account.

Adding VSP

Input the VSP account information on following VSP menu.

1) Go to [Basic]/[VSP] menu.

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6. Basic

Figure 6-31. VSP Configuration View Frame

2) Click Add button to add a VSP.

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Figure 6-32. Adding VSP View Frame

6. Basic

■ VSP Config

 Name: Input VSP account’s name.  Registrar: Input registrar Server’s address/port.  Proxy: Input Proxy Server/Port.  Out Proxy : Input Out Proxy server’s address/port.  ID: Input VSP number assigned by VSP.  Auth ID: Assigned ID from VSP for server authorization.  Password: Input the password assigned from VSP.  Virtual Caller ID No.: Virtual caller ID which will be displayed to callee’s

phone. (To use this function, SIP connect menu is set as “Yes” on VSP menu.)

 Dial Timeout: Input time which will dial automatically after the set time

without pressing Send button.(in seconds)

 Distinctive Ring Header: Assign a different bell sound for all the incoming

call through VSP line. Choose one among 10 kinds of bell sounds; from“Alert-Info: http://127.0.0.1/bellcore-dr1” to “Alert-Info: http://127.0.0.1/bellcore-dr10”.

 Ping Interval: if the value is not ‘0’ then this system will send SIP Option

Request to VSP every ping interval time.

 Register Expiry:Input re-register interval so the system will send SIP

 Reception T ype: Choose a reception type among [User/Group/IVR/PBX].  Reception Name: Choose a Reception Name among [USER | GROUP | IVR |

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6. Basic

PBX]

 DTMF Mode: Choose a DTMF mode for pressing number during a call.

(Default:rfc2833)

 SIP Connect: For setting DID account when using VSP Trunk.  SIP Connect Header: For setting up a header which will be used in SIP

Connect feature.

 User Session Timer: For setting up the session timer for each VSP. This

differs with the session timer on [Basic][SIP] menu.

 Use External IP: For setting up to use External IP address.  Max Concurrent Call: Allowed maximum number of concurrent calls on

this VSP account.

 Max Outbound Call: allowed maximum number of outbound calls on this

VSP account.

3) Click Save button to save setting.

Change VSP Information

On this menu, registered VSP account information can be changed, excluding Name.

1) Go to [Basic]/[VSP] menu.

2) Click a destined VSP account name to change its information.

3) Change all the information on the following view frame.

Figure 6-33. Change VSP Information View Frame

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4) Click Save button to save the setting.

Deleting VSP Account

To delete VSP account, follow the instruction below.

1) Go to [Basic]/[VSP] menu.

2) Click X button on destined VSP account to delete.

Figure 6-34. VSP Configuration View Frame

6. Basic

[Basic]/[Dialplan]

Dialplan is a feature that enables call routing which is basic feature of PBX. [Basic][Dialplan] menu is for establishing proper call routing plan by matching dialing number.

Adding Dialplan

1) Go to [Basic]/[Dialplan] menu.

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6. Basic

Figure 6-35. Dialplan View Frame

2) Click Add button to add a new dialplan.

Figure 6-36. Adding Dialplan View Frame

Input all the related information on the above view frame.

■ Dialplan Config

 Name: Input a dialplan name.  Pattern: Input dialplan pattern by referring appendix B..  Dial Format: This format is to add or delete or create a new number on

dialing number. For this example, refer to the appendix C.

 Exclude: a excluded digit number when dialing a number according to

dialplan. For this example, refer to the appendix B.

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Note: If both Dial Format and Excluded have input, then the Dial Format has

higher priority to apply on dial plan. And if Dial Format is empty, then the Exclude will be applied for this dialplan.

 Group Name: Choose an outgoing group name for this dialplan. So, the

outgoing group should be created beforehand.

3) Click Save button to save the setting.

Change Dialplan

Most of information of registered Dialplan can be changed on this menu excluding Name.

1) GO to [Basic]/[Dialplan] menu.

2) Click a destined dialplen to change its information.

3) Change information on the following view frame.

Figure 6-37. Change Dialplan View Frame

6. Basic

4) Click Save button to save the setting.

Deleting Dialplan

To delete a dialplan, follow the instruction below.

1) Go to [Basic]/[Dialplan]menu.

2) Delete X on destined dialplan to delete.

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6. Basic

Figure 6-38. Deleting Dialplan View Frame

[Basic]/[Feature Code]

VOSS12 provide various call related features. For example, Call forwarding, Pickup, DND, Call parking and so on. To use those feature, users just need to press a pre-registered code called ‘Feature Code’on their extension phone. The feature codes can be set up on [Basic]/[Feature Code] menu.

Set up Feature Code

1) Go to [Basic]/[Feature Code] menu.

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Figure 6-39. Set up Feature Codes View Frame

6. Basic

2) All the feature codes can be changed on the above view frame.

Figure 6-40. Feature Code – System Config View Frame

■ System Config

 Set WAV File: A WAV file for playing upon Feature Code set up is completed.  Reset WAV File: A WAV file for playing upon Feature Code unset is

completed.

 IP Addr ess Extension: For voice output of the IP-BPX’s WAN IP-address.

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6. Basic

Figure 6-41. Feature Code – Forwarding Config View Frame

■ Forwarding Config

 Set Always: a code for using Always forwarding all the incoming calls. For

example, the feature code is *21, and set 123 for forwarding number, then dialing *21123 on user’s extension phone.

 Reset Always: a code for canceling Always forwarding. For example, if the

feature code is *22 and want to cancel Forwarding feature, then dial *22 on the user’s extension phone.

 Set Busy: a code for using forward on busy. For example, the feature code is

*23, and set 234 for forwarding number, then dialing *23234 on user’s extension phone.

 Reset Busy: a code for canceling call forward on busy. For example, if the

feature code is *24 and want to cancel Forwarding feature, then dial *24 on the user’s extension phone.

 Set No Answer: a code for using call forward on no answer. For example, the

feature code is *25, and set 345 for forwarding number, then dialing *25345 on user’s extension phone.

 Reset No Answer: a code for canceling call forward on no answer. For

example, if the feature code is *26 and want to cancel Forwarding feature, then dial *26 on the user’s extension phone.

 Set Error: a code for using call forward on Error. For example, the feature

code is *27, and set 457 for forwarding number, then dialing *27457 on user’s extension phone.

 Reset Error: a code for canceling call forward on Error. For example, if the

feature code is *28 and want to cancel Forwarding feature, then dial *28 on the user’s extension phone.

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Figure 6-42. Feature Code – Call ETC View Frame

6. Basic

■ Call ETC.

 Pickup: a code for using Pickup feature among the same pickup group

members.

 Redial Last Outbound: a code for using to redial the latest outbound number.  Redial Last Outbound: a code for cancelling redial the latest outbound

number.

 Set Do Not Disturb: a code for using DND feature.  Reset Do Not Disturb: a code for cancelling DND feature.

Figure 6-43. Feature Code - Parking Configuration View Frame

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6. Basic

■ Parking Configuration

 Park Extension: a code for using call parking.  Unpark Extension: a code for cancelling call parking.  Start Position: The first code number for using call Parking with an

extension number.

 End Position: The last code number for using call Parking with an extension

number.

 Parking Time: Maximum waiting time to pick up the parked call. For

example, Parking extension code is *30, start position is 1, end position is 5, and Unparking code is *31. In this case, an extension user is talking on the phone with a person outside office. If the user wants to continue the call on another office room in the building, then the user can use this call parking feature. For using Call parking feature, the user needs to dial *301 on the user’s phone and hang up the phone. And go to another office room and dial *311 on an extension phone, then the user can continue talking to the person outside office. So, to make call parking, dial Parking extension + a random number among start & end position, and hang up the phone. To re-continue the parked call, dial unpark extension + the random number dialed when parked the call. And, if a call is parked, another party will hear hold tone.

Figure 6-44. Feature Intercom Config View Frame

■ Intercom Config

 Extension: a code for using intercom feature.  Header: to setup a header of connection method to connect intercom users.

The default header value is set as no bell sound and connect automatically. For example, the intercom code is set as *69 and place call to Ext.123 through intercom feature, then dial *69123.

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[Basic]/[Organization]

This menu is an optional menu to set up the organization structure. The registered users on this menu, the organization will be displayed on [Basic]/[User] and the organization can be used to set up user’s department.

Figure 6-45. Organization Configuration View Frame

6. Basic

Adding Organization

To add an organization, add a parent organization first, and add sub division and click add button to save the setting. To add the parent organization(normally Company name), just need to add the company name as an organization and click the add button.

Deleting Organization

To delete organization, click the organization name and click delete button.

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[Basic] menu of VOSS12 is for setting up call routing, this [Advanced] menu is for setting up additional service such as Voicemail, Conference, IVR, RAA and so on.

[Advanced]/[SIP]

SIP Server Setting requires some of network related knowledge. And, this system is provided with normal network environment setting as factory default. Before setting up this menu, please be familiar with the following menu.

To set up SIP related menu, follow the instruction below.

1) Go to [Advanced]/[SIP] menu.

Figure 7-1. SIP Configuration View Frame

7. Advanced

■ SIP Config

 Port: SIP number for SIP signaling.  RTP Port Range: Port range to be used for RTP traffic.  External IP Address: Input external Public IP address or Domain name of

NAT

 External Port: A port number for SIP signaling when VOSS12 is used under

NAT. This port number should be differ with above ⓐPort’s number. .

 Max Register Expiry: registered IP phone are re-registered regularly. On this

menu, set up the duration.

 Session Timer: SIP provides a mechanism to check whether the established

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7. Advanced

SIP session is terminated or not. This is called Session Time and defined in RFC 4028. In this menu, check whether needs to use this session timer function or not.

 Min Session Expires: SIP re-INVITE’s Min-SE Header Values.  Max Session Expires: SIP re-INVITE’s Session-Expires Header Values.

 Max Transaction Timer: Input maximum time to be used for SIP

Transaction timeout timer.

 BLF: Select whether to use SIP Presence function. If this menu is set as

“Yes”, then users can use BLF(Busy Lamp Field) function on IP-Phone.

 Present Port: Input a port number for use SIP Presence feature. The port

number on this menu should be differ with ⓐ and ⓓ menus’ ports number.

 Subscribe Expiry: While using SIP Presence feature, the IP-phone send SIP

SUBSCRIBE method to VOSS12, and VOSS12 responds with 202 Accepted. Input a value for this 202 Accepted respond’s Expires Header.

 Concurrent Max Sessions: Maximum number of SIP sessions opened on

VOSS12 at the same time.(one call needs 2 sessions, so if you want to set 50 concurrent calls then need to input 100 for this sessions. This session number is the total number of Inbound and Outbound sessions)

 Max Sessions Per Seconds: Maximum number of SIP sessions opened on

VOSS12 per second.

 Inbound Max Sessions: Maximum number of SIP request sessions incoming

to VOSS12.(For a inbound call needs 2 sessions, so if it is set 50 then allows 25 concurrent incoming calls)

 Outbound Max Sessions: Maximum number of SIP request sessions

outgoing from VOSS12. (For an outbound call needs 2 sessions, so if it is set 50 then allows 25 concurrent outgoing calls)

 PRACK: if this menu is set “ No” then VOSS12 does not sent SIP PRACK

method.

 ACL: if this menu is set “Yes” then VOSS12 does not authenticate

IP/Password for SIP request.

 Invite ACL: IP address which does not require IP/Password authentication

for SIP INVITE request.

 Register ACL: IP address which does not require IP/Password

authentication for SIP REGISTER INVITE request.

 Advanced Features: If this menu is set “Yes” then Call Recording feature is

enabled. However, the only CODEC can be used in Call Record is G.711.

 Log: Set up to create logs for debugging purpose.  Audio Codec: Set up to use Audio CODEC(s) and priority of the CODEC(s).

2) Click Update button to save the setting.

[Advanced]/[PBX]

VOSS12 interoperates with remote site’s PBXS for example between HQ and Branch. In order to manage VOSS12s in remote sites, each PBX should be registered in the other side’s VOSS12. Also, each site’s registered PBX should have the correct PBX name and password to access the other site’s PBX

PBX Interoperating

1) Go to [Advanced]/[PBX] menu.

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7. Advanced

Figure 7-2. Adding PBX View Frame

2) Click Add button on the above view frame.

Figure 7-3. PBX Configuration View Frame

■ PBX Config

 Name: Input a PBX name for the remote site’s PBX. Just need to put easily

recognizable name.

 Server: Remote site’s PBX IP address or Domain name.  User Name: Input a user name for PBX interoperating. Both sites PBXs

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should use the same name.

 Password: Input a password for PBX interoperating. Both sites PBXs should

use the same password.

 Dialplan: select a dial plan among current PBX’s dialplan for remote site’s

PBX users.

 Reception Type: Select a reception type for an incoming call(not extension

call) from remote site’s PBX

 Reception Name: Select a user according to the above reception type.  Distinctive Ring Header: a header to set up different bell sound for incoming

calls through remote PBX. Input one header from” Alert-Info: http://127.0.0.1/bellcore-dr1”to “AlertInfo: http://127.0.0.1/bellcore-dr10” (10 kinds of bell sound).

3) Click Save button to save the setting.

[Advanced]/[Mail]

‘Voice Mail’ is a service that enables callers to leave voice messages to callees and that forwards the voice messages to Email if callees are not available. Users can connect to his/her voice mail inbox, or set up uesr’s own email account on [Advanced]/[Mail] to receive emails with voice messages. For this feature, we recommend using different email account for sender and receiver. If the email accounts are the same then sometimes the voicemail feature is not working properly.

7. Advanced

Voice Mail Configuration

1) Go to [Advanced]/[Main] menu.

Figure 7-4. Mail Configuration View Frame

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7. Advanced

2) Set up the following menus on the above view frame.

■ SMTP Config

 Host: Mail server address.  User Name: Sender’s email address  Password: Password for sender’s email account.

■ Voice Mail Config

 Max Silence: Set up the maximum waiting time duration before calls are

passed to voicemail system. ‘0’ is not applicable on this configuration.

 Silence threshold: Set up the least volume level for recording voicemail in

order to avoid recording surrounding noises together. Default Values is ‘128’.

 Max Message Time: Set up the maximum duration for recording each voice

message. ‘0’ is not applicable on this configuration.

 Min Message Time: Set up the minimum time duration for recording voice

message. Voice messages are not allowed to be left if the messages are shorter than this duration. ‘0’ is not applicable on this configuration.

 Max Greeting Time: Set up the maximum duration for recording ‘Greeting

Message’. ‘0’ is applicable on this configuration.

 Skip Interval: Set up an Interval for waiting caller’s response after playing

Voicemail IVR

 Max logins: Set up the maximum number of log-in trial if passwords are

applied to voicemail accounts

 Email sender: Set up E-mail accounts to be forwarded with voicemails. Input

the actual email address in the “<>”.

 Voice Mail To Email: Select whether use this Voice mail to email feature or

not..

 Extension: Normally, users using same profile can check his/her voice mail

by dialing users own extension number. However, in order to access own voicemail from out of office, call the office first and press the user’s extension. Then, the user can check his/her voice mail box.

[Advanced]/[Conference]

VOSS12 provides conference feature which enables multiple users in a same office and multiple users from remote site to talk to others all at once. Users can join conference call by dialing registered conference number

Adding Conference

To add a new conference number, follow the instruction below.

1) Go to [Advanced]/[Conference] menu.

2) Then, the following view frame will be displayed.

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Figure 7-5. Conference Information View Frame

7. Advanced

3) Click Add button to add a new conference.

Figure 7-6. Adding Conference View Frame

4) Fill in the following menus.

■ Conference Config

 Name: Input a name of this new conference.  Extension: Input the conference number(extension) to be connected by

dialing.

 Password: Use this when authentication of password is needed. If left blank,

they system will not ask to input.

 Music on Wait: Select whether use a waiting music.  Info. Sound: Select whether use information announcement.  Language: Select a language to use.

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7. Advanced

5) Click Save button to save the setting.

Change Conference Information

Changeable information for a conference is as below.

 Extension  Password  Music on Wait  Info. Sound  Language

1) Go to [Advance]/[Conference] menu.

2) The list of current configured room will be displayed

3) To change the information, click the destined name of Conference room.

4) Change the information on the following View Frame.

Figure 7-7. Change Conference Config View Frame

5) Click Save button to save the setting.

Deleting Conference

To delete a conference, follow the instruction below.

1) Go to [Advance]/[Conference] menu.

2) Then, the following view frame will be popped up, and display conference list.

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Figure 7-8. Deleting Conference View Frame

7. Advanced

3) To delete, Click X on the destined conference room name.

[Advanced]/[IVR]

VOSS12 provides Interactive Voice Response feature that allows the users can be connected to an extension user without interruption of operators.

IVR Default Configuration

In order to use this feature, WAV file recording is required. The specification of WAV file is 16bit mono 8000 Hz.

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7. Advanced

Figure 7-9. IVR Configuration View Frame

■ IVR Default Config

 Under <Expand IVR Basic WAV Files> menu includes all the IVR wav files

that will be used commonly for <IVR>. Upload all the commonly used wav files on this menu.

 Digit Timeout: Input the max waiting time for next digit input.  Input Timeout: The maximum waiting time for the caller’s input completion.  Max Trial: The maximum trial count till the input is correct. After this trial

count, if the input is still incorrect, the call will be disconnected.

 Welcome WAV File: A welcome message for the caller.  Choice WAV File: A message to guide the caller to the next choice.  Connect WAV File: A message to inform the caller that the call is going to be

routed to the selected destination.

 Invalid WAV File: A message to inform the caller that the number is wrong.  Timeout WA V File: A message to inform the caller that max waiting time for

digit input is over.

 Disconnect Timeout WA V File: A message to inform the caller that max trial

count for digit input is over and the call is disconnected.

 Busy WAV File: A message to inform the caller that the selected number is

busy.

 No Answer WAV File: A message to inform the caller that the recipient

doesn’t answer.

 DND WAV File: A message to inform the caller that the recipient set DND on

her/his phone.

 Reject WAV File: A message to inform the caller that the call is rejected.  Error WAV File: A message to inform the caller that there occurs some error

condition.

 Group Busy WAV File: A message to inform the caller that the group is busy.  Call Congestion WAV File: A message to inform the caller that there is call

congestion.

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IVR Configuration

On <IVR Config> menu, current layer’s IVR can be added, changed, or deleted.

1) Click Add button to add an IVR

2) Then, the following view frame will be popped up.

Figure 7-10. Adding IVR View Frame

7. Advanced

■ IVR Config

 IVR Name: Input a name to manage this IVR.  Welcome WAV File: A welcome message WAV file. This WAV file will be

played to the caller. This file is prior to the ‘Welcome WAV File’ on <IVR Default Config> category. So if this menu has a WAV file then this WAV file will be played, not <IVR Default Config> category.

■ Working T ime/Off T ime/Lunch Time/Input Timeout

 Application Type: Select an application type for each time. The followings

are application types.

 User/Group: according to a number input, the call will be routed to the

user or group.

 IVR Menu: to connect to another IVR menu  IVR: connect to another pre-registered IVR.  Hang-up: Hang-up the call.

 Dest. Type: select an Application type for each number

 User/Group: Connect to a User or a Group for a digit input.  IVR Menu: Connect to another IVR.  Dialplan: Set up a dialplan for routing VOSS12 RAA user’s incoming

call to outbound call.

 Hang-up: Just hang up the call.  Voicemail: Calling from outside to VOSS12, the user can check the user’s

Voice mail.

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7. Advanced

 Phonebook: RAA user can use this phone book, by calling VOSS12 and

dial the phone book number.

 Conference: External caller can join a conference through calling VL100.

 Destination Name: is to set up a destination to connect after IVR WAV file

play.

 Matching Time: Time zone to apply a destined IVR.  Week day: Destine day to apply a destined IVR.

■ Temporary Holiday

 Application Type: Choose an application type for temporary holiday among

User/Group/IVR Menu/IVR/Hang-up.

 Holidays: Set up the date of the holiday.

3) Click Save button to save the setting.

[Advanced]/[RAA]

RAA(Remote Access Authentication) is one of advanced features of VOSS12. This feature allows the authenticated users to access VOSS12 from remote site so the users can place calls through VOSS12.

Adding RAA

Figure 7-11. RAA View Frame

1) Go to [Advanced]/[RAA] menu.

2) Click Add button on the above view frame to input a user’s number.

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Figure 7-12. Adding RAA View Frame

■ Remote Access Authentication Config

 Name: input a RAA user’s name.  CID Number: a phone number to be used for authentication.

3) Click Save button to save the setting.

Figure 7-13. Adding RAA View Frame

7. Advanced

[Advanced]/[Incoming Dialplan]

Incoming Dialplan is a feature to connect an inbound call to a certain user or group according to its pattern

Incoming Dialplan

1) Go to [Advanced]/[Incoming Dialplan] menu.

2) Click Add button to add a new dial plan on the following view frame.

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7. Advanced

Figure 7-14 Incoming Dialplan View Frame

Figure 7-15. Adding Incoming Dialplan View Frame

■ Incoming Dialplan Config

 Name: input a name for incoming dialplan.  Pattern: Set up a pattern to decide call routing according Perl regular

expression (For Perl expression, refer to the Appendix B)

 Group Name: select a incoming group. If nothing is selected, then this

pattern calls will be rejected.

3) Click Save

button to save the setting.

[Advanced]/[Phonebook]

VOSS12 provides a shared Phone Book service for all the registered users. The Phone Book saves a number with an Extension number such as ‘#00’. Therefore, all the same system users can use this shared phone book and place a call by

dialing Phone Book Extension number

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Adding Number to Phone book

1) Go to [Advanced]/[Phonebook] menu.

2) Click Add button to add a new number on the following view frame.

Figure 7-16. Phone Book View Frame

7. Advanced

Figure 7-17. Adding Phone Book View Frame

3) Click Add button after choosing a number and input name and phone number.

4) To delete a number, Check Del Checkbox, and click Delete button.

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7. Advanced

Figure 7-18. Adding Completed on Phone Book View Frame

[Advanced]/[Emergency No.]

1) Go to [Advanced]/[Emergency No.] menu.

2) Input an Save emergency number and click Add.

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Figure 7-19. Emergency Phone No. View Frame

7. Advanced

Figure 7-20. Adding Emergency Phone No. View Frame

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[System]/[Network]

This menu is to set up Network related menus.

1) Go to [System]/[Network] menu.

Figure 8-1. WAN Configuration View Frame

8. System

■ WAN Config

 WAN Link: Set up communication speed and type.

Note: VL Series does not support 10M for link speed.

 WAN Type: Select use Static IP or DHCP for Wan IP assign.  If Static IP is selected, input an IP address, Subnet Mask, Gateway, Primary

and Secondary DNS.

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Figure 8-2. LAN Configuration View Frame

8. System

■ LAN Config

 LAN Link: Set up communication speed and type.

Note: VL Series does not support 10M for link speed.

 NAT Port Range: Set up NAT port range.  IPv4 Address: Set up LAN IP address.  IPv4 Subnet Mask: Set up LAN IP Subnet Mask.  DHCP Server: Check to use DHCP Server.

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8. System

Figure 8-3. DDNS Configuration View Frame

■ DDNS Config

 To access VOSS12’s VoIP servcie from external, the VOSS12 should have

public IP address. So if a company has enough public IP address, can assing a public IP address on VOSS12 according to the above instruction. However, a company uses NAT for using DHCP, then use DDNS to assign a Domain Name as a public IP address on VOSS12.Assigned IP addresses of IP routers can be changed if a service provider provides dynamic IP’s of DHCP types to users.But, if saving IP address as Domain Name, the problems caused by changing IP addresses can be resolved because changed IP address can be identified by DNS. This type of service is called DDNS, and the service can be easily used by subscribing to DynDNS.org, etc. (http://www.dyndns.org)

Note: DDNS Call Delay may cause call delay.

 DDNS Type: DDNS Service provider.  DDNS Host: Host account assigned by DDNS Service provider.  DDNS User ID: ID which was used for applying DDNS service.  DDNS Password: Password which was used for applying DDNS service.  Before start setting up DDNS, should get a host account from DDNS service

provider.

2) Click Update button to save the setting.

[System]/[MOH]

VOSS12 provides Music on Hold feature for connected IP Phones which is playing registered WAV music file while the phone is on hold. And each caller can set up an individual ring tone for callees instead of ringback tone which is Music On Ringback. This WAV file format is 16bit mono, 8000hz

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Music on Hold Configuration

1) Go to [System]/[Music on Hold] menu.

Figure 8-4. MOH/Music on Ringback Configuration View Frame

8. System

2) On the above view frame, click Browse button to browse a related music file

for MOH and Much On Ringback.

Figure 8-5. MOH upload View Frame

3) Click Update button to save the setting.

[System]/[Time]

A lot of features on VOSS12 are closely related to the system time setting, so it is very important to configure the system with accurate time. To set up system time, follow the instruction below.

1) Go to [System]/[Time] menu.

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8. System

Figure 8-6. Time Configuration View Frame

■ Date Config

 Input time to be configured in RTC.

■ TimeZone Config

 Select the current country’s time zone.

■ DST Config

 DST stands for daylight Saving Time. Check “Enable” if VOSS12 is in a site

whose country use Summer Time

 Mode: Check to use DST configuration  DST St art Time : Input Start Time of DST as in order of Month-Day-Hour-

Minute.

 DST End Time: Input End Time of DST as in order of Month-Day-Hour-

Minute.

■ NTP Config

 NTP stands for Network Time Protocol which is used for synchronizing the

time between connected computers.

 NTP Interval: Sets interval time of connecting NTP server. Unit is hour.  NTP Server: Input NTP server address. It is allowed to input either Domain

Name or IP Address (eg: asia.pool.ntp.org)

2) Click Update button to save the setting.

[System]/[Admin]

1) Go to [System]/[Admin] menu.

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Figure 8-7. Admin Configuration View Frame

8. System

■ System Name Config

 a name to distinguish with the other system. .  Name: input a name for this system.

■ Web Port Config

 A port number to connect Web manager.  Web port: a port number for HTTP. (Default: 80)  HTTPS port: a port number for HTTPS. (Default: 443)

■ Web Language Config

 Language: Select web manager language.

■ Admin Config

 Set up VOSS12 admin account.

2) Click Add button to add an admin account.

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8. System

Figure 8-8. Admin Configuration View Frame

■ Admin Config

 Authority: Select an Authority Group among groups which were created on

[System]/[Admin] menu.

 User Name: Input a User account name.  Password: Input the account password.  Confirm Password: input the account password to confirm it.  Description: input some description for the account management.

3) Click Save button to save the setting.

4) After setting up, click Update button to save the setting.

[System]/[Admin Authority]

On this menu, Admin can assign authorizes to use specific menus for users. The admin authority means assigning each menu’s authority to users. To assign authority on admin authority menu, follow the instruction below.

 Create an authority group.  Assign authority to each created group.  Assign group’s authority on Admin Authority.

For example, create group A and do not assign authority for IVR feature, then the Admin has group A authority only can see the IVR menu but can’t change the IVR menu

Adding Admin Group

1) Go to [System]/[Admin Authrotiry] menu.

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Figure 8-9. Admin Authority View Frame

8. System

2) Click Add button on the right bottom then a view frame will be popped up.

And, set up the followings.

■ Authority Group Config

 Authority Group Name: Input an authority group name.  Write Authorities: check menus to assign to the group.

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8. System

Figure 8-10. Adding Admin Authority View Frame

3) Click Save button to save the setting.

Change Admin Authority Group

1) Go to [System]/[Admin Authority] menu.

2) Select a destined group name on“Authority Group Name”.

3) Change menus on“Write Authority”, for read only menu uncheck the menu,

and to give authority check the box.

4) Click Update button to save the setting.

Deleting Admin Authority Group

1) Go to [System]/[Admin Authority] menu.

2) Select a destined name on “Authority Group Name”.

3) Click Delete button on the destined name.

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[System]/[SNMP]

Currently, VOSS12 support read only menu for SNMP. Follow the instruction below.

Figure 8-11. SNMP Configuration View Frame

8. System

■ SNMP Config

 Mode: Check either using SNMP or not.  Read Community: Set up SNMP read community value.

1) Click Update button to save the setting.

[System]/[QoS/Port Fwd.]

To guarantee the bandwidth, VOSS12 provides QoS(Quality of Service) feature. Also, in case of using VOSS12 as NAT, this system provide Port Forward feature.

1) Go to [System]/[QoS/Port Fwd.] menu.

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8. System

Figure 8-12. QoS/Port Fwd. Configuration View Frame

■ QoS Config

 Enable QoS: Check if want to use QoS.  Max. WAN Bandwidth: maximum bandwidth for WAN port traffic. Internet

bandwidth means total bandwidth of VoIP and normal Data bandwidth.

 Min. VoIP Bandwidth: Minimum bandwidth for VoIP Service. So, even the

normal data traffic increases, this VoIP bandwidth will be guaranteed.

 Max. Data Bandwidth: Maximum bandwidth for Data.

■ Port Forward

 Description: Name for this port forward management.  Protocol: choose a protocol for this port forwarding.  External Port: a port for using public IP. To set up this port, make sure the

port number is not the same each demon’s ports and SIP/RTP port. VOSS12’s demon uses below 1000 and, SIP/RTP uses the port on [Advanced]/[SIP] menu.

 Local IP: An IP address for the External Port Forwarding.  Local Port: a Local IP’s port to be used when the packet from the external

port is forwarded.

2) Click Update button to save the setting.

AdminGuide-Voss12-1.docx

VoLANs VoSS12 Admin Manual

Specifications and Main Features

Frequently Asked Questions

User Manual