1
Vola 860HE
Also known as Pinnacle 860 / Apex 860
Installation and User Instructions
All instructions must be handed to
user for safekeeping
This is not a DIY product and must be
installed by a Gas Safe registered
installer
Edition D 11/14
Country(s) of destination - GB/IE
2
These Notes Must Be Read Before Installation
This appliance is an Inset Live Fuel Effect appliance that provides radiant or combined
radiant and convected heat; it cannot and should not be used as the main heating
source within a property.
The appliance is designed to fit most types of fireplaces with a natural draught flue as
listed in the Installation Requirements.
The appliance must be installed by a competent person in accordance with the Gas
Safety (Installation and Use) Regulations 1998.
A Gas Safety Registered installer must be used for this purpose.
Read all these instructions before any installation takes place and in conjunction with the
appliance on site.
This appliance must be installed in accordance with the rules in force and only used in a
sufficiently ventilated space.
This appliance is factory set and tested for operation on the gas type, and at the
pressure stated on the appliance data plate.
After a new gas appliance (excluding flueless cookers) has been fitted, the Building
Regulations in England and Wales require that the installation must be notified to your
Local Authority. Your Gas Safe registered engineer needs to do this, failure to register
the appliance may affect your warranty.
INSTALLATION INSTRUCTIONS
3
Stand the carton the right way up, open the box from the top.
Read all the instructions before continuing to unpack or install this appliance.
Remove the bags containing ceramic components such as coals or gravel etc. Remove the cardboard
packing pieces, and any other bags or boxes containing fittings or other parts.
When all loose parts have been removed, the appliance may be unsecured from wooden pallet and
lifted out.
Check that the components supplied correlate with the component checklist below.
If for some reason any of the listed components are missing or damaged do NOT commence with this
installation, in doing so will invalidate your warranty.
Please dispose of all the packaging materials at your local recycling centre.
Qty
Description
1
Firebox and Burner Tray
1
Decorative Trim/Frame (may be in separate carton)
1
Fuel Bed
1
Set of manufacturer’s instructions and warranty card.
4
Fixing Screws
4
Raw Plugs
1
Remote control handset and battery holder pack (for Remote Option)
OPENING THE APPLIANCE
CONTENT CHECK LIST
4
Section
Contents
Page No
1
Important Notes
5
2
Installation requirements
6
3
Appliance Information
7
4
Ventilation
8
5
Site Requirements
8/9
5.1
Pre-Fabricated Flue box
10
6
Debris Space
10
7
Installation of appliance
10
7.1
Preparing the Opening
13
7.2
Fitting the Burner Tray
14
8
Fuel Bed
14
9
Fitting The Outer Frame/ Trim
15
10
Commissioning the Appliance
15
10.1
Spark Failure
16
11
Setting Pressure
16
12
Spillage Monitoring System
16/17
13
Testing for Spillage
17
14
Briefing the Customer
17
15
Servicing
18
17
User Instructions
18/26
17a
Troubleshooting Guide
27/30
18
Cleaning the Coals
31
19
List of Spares & Contact details
32
20
Warranty Details
33
INSTRUCTION CONTENT
5
This fire is an Inset Live Fuel Effect Gas Fire providing radiant warmth. It is designed to operate on
Natural Gas.
It is the LAW that all gas appliances and fittings are installed by a competent person such as a Gas Safe
Registered fitter and in accordance with the Gas Safety (Installation and Use) Regulations 1998, the
relevant British Standards for Installation, Codes of Practice and in accordance with the manufacturers’
Instructions.
The installation shall also be carried out in accordance with the following regulations:
The Building Regulations issued by the Department of the Environment, the Building Standards
(Scotland)
(Consolidation) Regulations issued by the Scottish Development Department.
BS 4543 part2
BS 5440 parts 1&2
BS 5871 part 32
BS 6461 parts 1&2
BS 6891
BS 8303
Failure to comply with these regulations could lead to prosecution and deem the warranty Invalid.
This appliance must be installed in accordance with the rules in force and used only in a sufficiently
ventilated space.
Consult all instructions before installation and use of this appliance.
The appliance must be registered once commissioned with the regulatory governing body.
This appliance is free from any asbestos material. Refractories and coal bed are constructed from
ceramic fibre.
Note - For Republic of Ireland, reference should be made to the relevant standards governing
installation, particularly in regard to flue sizing and ventilation. See IS813, ICP3, IS327 and any other rules
in force.
Section 1: IMPORTANT NOTES
6
This appliance MUST NOT be installed into a bathroom or shower room, or where steam may be
present.
An extractor fan must not be fitted in the same room or space as the appliance as this can affect the
safety of the appliance.
The fire has been designed to fit into a fireplace or builders opening (and meeting certain dimensional
requirements), or a suitable flue box complying with the constructional requirements of BS 715.
A natural draught flue system is required, and if previously used for solid fuel or oil burning, the flue and
chimney must be swept prior to appliance installation.
The flue must be checked before installation by using a smoke pellet or similar to ensure proper draw
and that leakage is not evident at any joints. Repair and re-test as necessary before the appliance is
installed.
Any flue box used must be installed onto a suitable non-combustible insulating surface at least 12mm
thick, covering the entire base area of the box.
The flue must have an effective height of at least three metres, as measured from the hearth to the top
of the flue.
Any flue damper plates or restrictors must be removed and no other restriction fitted to the flue.
Where removal is not practical, the restriction must be fixed in the fully open position.
The flue must be connected to only one fireplace, and the flue must not vent more than one appliance.
There must be no opening in the flue apart from the one that the appliance is installed into, and the one
venting the gases into the air. A suitable terminal may be fitted, such as class GC1, as regulations allow.
In accordance with BS1289 part 1, pre-cast flues built with directly plastered faces (front or rear) are not
correctly installed as to ensure proper operation with any type of gas fire.
Depending on the flue construction, on occasions the temperature reached can cause cracking of the
surface plaster through no fault of the appliance.
An air gap or some form of insulation material should be installed to prevent normal flue temperatures
from damaging wall surfaces.
This appliance is suitable for use with a surrounding area or back panel of 150C minimum rating.
Section 2: INSTALLATION REQUIREMENTS
7
H.E Landscape
Gas Group
G20 Natural Gas CAT I2H
Inlet Pressure
20 mbar
Max Input (gross)
6.2
Min Input (gross)
3.4
Setting Pressure
20 mbar
Gas Inlet connection
8mm Compression
Overall Height
532
Overall Width
1022
Overall Depth
322
Recess Height
460
Recess Width
875
Recess Depth
300
Air Vent
N/A*
Remote Valve
TESCO01 RF868-15
Remote Pilot Assembly & Thermocouple
OXP-PG-82-370
Slide Valve
TESA3173/011
Pilot Assembly & Thermocouple
OXP-PG-82-460
Spark Generator
YD9-1D
Injector Stereomatic
440
Efficiency
74.1% Net class1 66.8% Gross
NOx
Class 3
*Not normally required might be required following spillage test see section 13
Section 3: APPLIANCE INFORMATION
8
This Appliance does not normally require purpose provided ventilation. However, a second appliance
operating within the same room or space must be taken into consideration when assessing ventilation.
When commissioning the appliance spillage is detected, then amongst other problems there may be
insufficient natural ventilation for correct operation of the flue. If spillage is detected with windows
closed, but the appliance does not spill with the windows open, this demonstrates a lack of natural
ventilation.
If spillage is still detected with the windows open, the flue is at fault. Installation of an air brick is the
best solution to lack of ventilation.
Any ventilation fitted must comply with BS 5871 part 2 and BS 5440 part 2.
Air Vents fitted under or within the immediate vicinity of the appliance must not be used as adverse
effects to the operation of the Flame Safety Device (FSD) may occur. Spillage detected during
commissioning is almost always a result of poor flue performance that cannot be corrected by any
amount of ventilation.
For Republic of Ireland ventilation may be required, see IS 813, ICP3, IS 327, and any other rules in force.
The fireplace opening should be inspected and repairs made where necessary.
The dimensional requirements for debris collection space and spigot clearances are met. See diagram
below.
This appliance requires a natural draught flue system which may be one of the following;
225mm x 225mm (9in x 9in) brick or stone
175mm (7”) Minimum diameter lined flue
125mm (5”) minimum diameter lined brick or stone.
125mm (5”) minimum diameter twin wall flue conforming to BS 715,
175mm (7”) minimum diameter twin wall flue conforming to BS 715,
Any existing draught device situated under the fireplace must be sealed off. The opening area must be noncombustible.
It is recommended that a tactile barrier should be place on the floor in front of the appliance to stop the elderly,
infirm or Children from direct contact with the hot surfaces of the appliance.
The area immediately above the outlet must form a smooth path into the flue.
The appliance can only be used in a no hearth application if the installation complies to BS 5871-2:2005 and
appliance is installed so that the height from the base of the fireplace opening to the floor is no less then
300mm.
As with all heating appliances, any decorations, soft furnishings, and wall coverings (i.e. flock, blown vinyl and
embossed paper) positioned too close to the appliance may discolour or scorch.
Section 4: VENTILATION
Section 5: SITE REQUIREMENTS
9
Opening
Requirements
MM
A
Width
875-895mm
B
Height
460-470mm
C
Depth
300mm
D
From Floor
300-450mm
These appliances can be fitted to a prefabricated flue system, can be fitted directly to the appliance via the flue
adaptor.
All will require a false chimney breast in which to be housed and will need to be constructed of a noncombustible material or any combustible material within 350mm must be clad with a non-combustible board.
The correct clearances to combustible materials (i.e. false chimney breast etc) must be adhered to.
The manufacturer of the prefabricated box’s instructions for fitting the prefabricated box must be complied with
at all times.
Please ensure the firebox does not obscure the flue box outlet.
It is important that the sealing requirements of the appliance are met at all times and that the flue box is sealed
D
A
B
C
Section 5.1: PREFABRICATED FLUE BOXES
10
to any back or infill panel.
In accordance with BS 5871 part 2, minimum debris collection volumes are required behind the installed
appliance.
CLAY/CEMENT LINES OR BLOCK FLUE WHICH IS NEW, UNUSED, OR PREVIOUSLY ONLY USED WITH A
GAS FIRE.
Appliance recessed depth + 20mm
UNLINED FLUE OR CHIMNEY WHICH HAS BEEN PREVIOUSLY USED FOR A SOLID FUEL OR OIL
BURNING APPLIANCE
Appliance recessed depth + 60mm
Always ensure that the gas supply is isolated before commencing installation of the appliance.
The fireplace opening and environment must be in compliance with specifications laid down in the
appropriate sections of these instructions.
Remove the appliance from its carton as described previously and stand on a dust sheet, place the
coals, ceramics and fixings safely to one side.
Remove the burner from the assembly by removing the 4 x Screws at the top of the glass panel, with
the glass door dropped down you can lift the door off its hinges to allow ease of access to the fire box
and the burner, start by removing the ceramic pads over the burner and gentle put this to one side to
avoid any damage.
Section 7: INSTALLATION OF THE APPLIANCE
Section 6: DEBRIS SPACE
11
Next remove the screws in each corner and the one holding down the access panel,
Next undo the nut connecting the burner to the isolation valve and tray will now lift free of the firebox.
Before installing the fire, check the flue for correct operation using a smoke pellet, all of the smoke
should be drawn up the flue and exit correctly from the terminal. If problems are found DO NOT fit the
fire until corrective measures have been completed.
At this point if required you can make some changes to the firebox to accept a flue liner.
First you must remove the flue restrictor plate at the back of the fire, and replace with the flue closure
plate supplied.
Section 7.1: PREPARING THE OPENING
Section 7.2: ADAPTING THE BOX FOR FLUE LINER
12
Next remove the top internal diverter plate from the top of the appliance by unscrewing the screws
holding either side of the box keeping the panel in place.
Remove the second plate, exposing the opening , at this point fix the fire box into place and pass the
liner through the opening in the box, connect to the flue adaptor supplied, to the liner using selftapping screws and aluminium sealing tape (not supplied) push back up into position and fix the plate
into place. Place the first plate back into position and secure internal diverter plate back into place by
folding securing into position.
13
Before running the gas supply into the opening, offer up the fire box to the fireplace to check the fit is
good, ensure that it slides in correctly, the sealing face sits flat and square to the wall and that the base
is level, apply the self-adhesive sealing strips around the edge of the rear of the firebox frame,
approximately 5mm in from the edge.
Mark and drill the fire frame in the relevant 4 points on the wall and place rawplugs in place,
alternatively you can use the tensioning cable fixing kit supplied (see separate fixing instructions with
the kit)
Whilst the opening is ready for installation of the fire, the gas supply can be routed and when in the
correct position can be connected to the isolation tap via the 8mm compression fitting.
DO NOT install or use the appliance without this seal in place.
Failure to fit this seal correctly will cause the flue suction to act upon the area under the burner
tray resulting in poor performance, and overheating of this area.
In no circumstance should you use soft soldered connections to or underneath the burner tray.
The gas pipe must be suitably protected where it passes through fireplace openings. Any
sleeving should be sealed to the pipe at its end.
Section 7.1: PREPARING THE OPENING Cont.
Note: Fibre Rawlplugs might be preferred rather than
plastic Rawlplugs as the heat from the fire might affect
their efficiency.
14
This process is a simple, reverse of the previous instructions on how to remove the burner tray.
At this point if you have the slide contoled version then you can place the slide control piece inposition
using the two scews supplied.
Fit the two brackets supplier to each side of the firebox with self-tapping screws supplied the simple lift
the trim into place.
Section 7.3: FITTING THE BURNER TRAY
Section 9: FITTING THE DECORATIVE FRAME
15
Please refer to the instructions supplied separately with each fuel bed option to remove the lining for
colour change or replacement, simply with the tray removed the top place can be removed by the two
brackets in place then gentle remove the side sections and the back to fit simply reverse the process.
Turn on and test the gas supply up to the fire for any leaks, in accordance with current Approved Codes
of Practice (ACOPs)
Section 8: FUEL BED LAYOUT and LINING REPLACEMENT
Section 10: COMMISSIONING THE APPLIANCE
16
(See Section 16: Users Instructions)
The gap between the spark electrode and the pilot should be 3.5 - 4.5mm to produce a good spark.
There should be no need to adjust this.
If under any circumstances the electric spark fails, the pilot may be lit manually by proceeding with the
ignition sequence as previously described, and after turning the control knob through the spark
position, the knob should be held in and the pilot lit with a taper.
Note: Please ensure that the electrode spark igniters’ gap on the manual version has not been misaligned
during the handling of the burner in this installation the gap should be 5mm from the burner.
Remove the pressure test point sealing screw from the isolation elbow and attach a suitable pressure gauge.
This fire is fitted with a flue spillage safety device (ODS), if the fire shuts down during use for no apparent reason
then several things may be suspected, if a door or window has been opened creating a draught, then pilot
disturbance is the problem, and removal of the draught should resolve this.
The gas pressure reaching the fire must also be checked (again, recalls your installer to check and rectify any
problem). The thermocouple connection into the back of the gas control valve may also have worked loose
during installation, simply get the installer to tighten.
Section 10.2: SPARK FAILURE
Section 11: SETTING THE GAS PRESSURE
Section 10.1: OPERATING THE APPLIANCE
SECTION 12: FLUE SPILLAGE MONITORING SYSTEM
Check that the inlet gas pressure is at 20 mbar / Working Pressure at
20 mbar (+/- 1 mbar)
Light the pilot and check the correct operation of the burner at all
the flame settings.
Always check that the gas has stopped flowing even if you hear the
FSD valve close within the 3-minute period.
Turn OFF the appliance and the gas supply and refit the pressure
test point sealing screw.
17
If pilot disturbance is not the cause, then the ODS safety system may be in operation. Switch the appliance OFF,
check the flue and carry out any remedial work required. Relight the fire and carry out a spillage test, DO NOT
allow the appliance to be used if it continues to fail a spillage test.
The aeration hole of the pilot must be carefully cleaned out on each annual service to ensure continued function
of the ODS.
The spillage monitoring system shall not be adjusted, modified, or put out of operation by the installer.
Any spare parts fitted MUST be of a type supplied for the purpose by the appliance manufacturer.
If the fire is not spilling, then further guidance should be sought, using the Troubleshooting section as a guide.
CHECKING FOR CLEARANCE OF COMBUSTION PRODUCTS
Close all doors and windows in the room, light the fire and allow to run for approximately 5 minutes on high
position.
After approximately 5 minutes, hold a smoke match just inside and below the centre of the lower front edge of
the top of the fire, as shown below in Fig 1.
All smoke generated should be drawn back into the flue, If slight spillage occurs or if in doubt, repeat the test
after a further 5-10 minutes. If the test indicates that spillage is occurring and the flue restrictor baffle has been
fitted, it should be removed and the test repeated after the fire has cooled, if spillage persists, the flue is not
functioning correctly and a fault exists.
If, after investigation the fault cannot be traced and rectified, the fire must be disconnected from the gas supply
and expert advice obtained.
After ensuring that the fire is safe to use it should be left on high position to fully warm up. During this time a
slight odour may be noticed, this is due to the "newness" of the fire and will soon disappear.
Fig 1
When the test has been completed satisfactorily, repeat with any extractor fans in the premises running on the
highest setting, and any communicating doors open, finally, repeat with all doors open.
DO NOT allow the fire to be used until the test is satisfactorily passed.
Hold smoke match in position 10mm inside and
down from top face of the central slot
SECTION 13: TESTING FOR SPILLAGE
18
All instructions must be handed to the user for safekeeping.
Show the customer how to light and operate the fire.
After commissioning the appliance, the customer should be instructed on the safe use of the appliance
and the informed for the need of regular servicing.
Frequency of service depends on usage, but MUST be carried out at least once annually.
Cleaning of the fire may be achieved when the fire is cold using a damp cloth and mild detergent on most
surfaces, with the exception of the ceramic fuel bed.
A soft brush i.e. paint brush may be used to clean the ceramic fuel bed taken care not to use excessive
pressure.
Scratched and other superficial damage to the matt black paintwork of the appliance can be covered
with matching heatproof spray.
Use only the manufacturers’ recommended spray paint.
Paint only when the fire is OFF and cold. Always mask off the surrounding area to prevent contamination
with overspray.
Ventilate the room during the use of the spray. DO NOT attempt to spray paint the coals or ceramics, or
wash them in water.
Advise that the fire will emit a “newness” smell for a time after initial commissioning and that extra
ventilation may be needed during this time.
Advise that the fire is fitted with a spillage safety device (O.D.S.). If the fire shuts down, this system may
be in operation.
If spillage is suspected, SWITCH APPLIANCE OFF and call in the installer to investigate any problems.
First Isolate the fire from the gas supply and ensure that the fire is fully cold before attempting service.
Lay out the dust sheet and tools required.
Remove Trim and Glass if applicable.
Carefully remove the ceramic components
Remove the screws that retain the tray in place and disconnect from the isolation tap.
Remove the burner tray and other components as required (i.e. remote control box)
Disconnect the gas supply, to the appliance and disconnect the isolation tap
Remove convector box, Check the fireplace opening for rubble accumulation and remove, if
debris is excessive, and initiate remedial work on the flue.
Check the flue with smoke pellet for correct operation.
Refit convector box using new seals where necessary
Strip off the burner pipes and clean thoroughly.
Clean out the injector, pilot assembly and burner tube. DO NOT remove the pilot injector.
Re-assemble and re-fit the burner tray.
Turn on the gas supply, and leak test.
Refit the decorative casting and ceramics.
Check any purpose provided ventilation is un-obstructed.
Light the fire and test for spillage.
Check setting pressure and safe operation of the appliance.
SECTION 14: BRIEFING THE CUSTOMER
SECTION 15: SERVICING
19
IMPORTANT NOTES
The installation of this fire MUST only be carried out by a competent person (such as a Gas Safe
registered fitter) in accordance with the Gas Safety (Installation and Use) Regulations 1998, the
relevant British Standards, Codes of Practice, the Building Regulations and the manufacturers’
instructions.
Failure to comply with the above recommendations could lead to prosecution and invalidate the
appliance warranty.
Please ensure you are handed all of the manufacturer’s documents on completion of the
installation. This will include these instructions.
Always keep a note of the installer’s name and address, the original purchase receipt and the
date of installation for future reference.
The fire and flue should be serviced regularly to ensure continued safe operation.
See the servicing section for further details.
Frequency of service will depend on use, but MUST be carried out at least once annually.
Parts of this appliance become naturally hot during use.
It is recommended that a suitable fire guard conforming to BS8423 is used, especially where
young children, the elderly, or infirm are concerned.
Combustible items, such as flooring and furniture, and soft wall coverings (such as blown vinyl
or embossed paper) may discolour if fitted too close to the fire.
See relevant section for further details on clearances to combustibles.
No combustible material or flooring should protrude onto the hearth.
DO NOT burn any foreign material on this fire, the coals must be of the correct type and lay out
in accordance with the relevant section of these instructions.
Failure to do so could create a hazard or lead to sooting.
Before the appliance is installed, the chimney should be swept.
All flues should be checked by the installer to ensure there are no defects or obstructions that
may prevent the flow of combustion products.
The fire is only suitable for use with the gas type for which it is supplied.
This fire is supplied with a particular style of fire front/fret.
Use of the fire front/fret will ensure an adequate airflow under the fire bed for the correct
functioning of this appliance.
Compliance with safety standards cannot be guaranteed if another style of front is used.
A combustible shelf may be fixed to the wall above the fire, providing that it complies with the
dimensions given in section 3 site requirements.
No purpose provided ventilation is normally required for this appliance.
The requirements of other appliances operating in the same space or room, and the results of a
spillage test must be taken into consideration when assessing ventilation requirements; this will
have been carried out by your Gas Safe registered installer.
For Republic of Ireland, ventilation may be required, see IS 813, ICP3, IS 327, and any other rules in
SECTION 16: USER INSTRUCTIONS
20
The Remote Control with this appliance has already been paired at
the Factory
Quick start user instructions
Fire Control
This control is situated on your fire. The drawing shows the main features of the control.
The control required 3 x AA size alkaline batteries to be inserted under the battery
compartment cover. The orientation of these is shown moulded into the battery compartment.
After fitting the batteries and replacing the cover the fire can now operate. Slide the slide switch
to the right to the ON position.
To start the fire, press the power button and hold for 1 second then release. The burner will
within around 1 to 2 seconds, adjust to the maximum power setting,
The power of the burner can be adjusted up and down by pressing the – or + buttons.
To stop the fire, simply press the power button again and the burner will stop.
If you are not intending to use the fire for a long period (i.e. over summer time months), the
battery life can be extended even more by sliding the white isolator switch to the left (away from
the on position).
Ensure the very small white slider switch on the front corner of Fire Control is in the
on position.
Grasp around the handset to unlock its functions. The green unlock light will
illuminate to show when the handset is unlocked and ready to accept commands.
(N.B. Keep a grip of handset to keep it unlocked, to continue to operate the command
buttons.)
For your safety, the fire is fitted with a Flame Supervision Device (FSD), which will shut off the
Gas supply if for any reason the pilot is extinguished.
SECTION 17: OPERATING THE APPLIANCE (Remote Control)
21
The Valve and Handset Have Already Been Paired
First set up the hand set, cup the handset the green unlock light will illuminate. Keep it held
to keep the control unlocked, to enable operation of the buttons.
3) Setting the time the display will be as shown, as the time is not set yet and will progress
automatically to the next screen shown below.
Note: the indicator at the bottom shows the battery condition of both the batteries in the hand set
and in the fire control within the fire.
RC = Remote Control / FC = Fire Control.
The control is designed to get the most out of the batteries but when eventually the display shows
they are spent (when the battery indicator is empty, we recommend you change the batteries in
the handset before they are flat, to avoid having to re-program the time of day in again. N.B.
Pairing is not lost, even if the batteries are removed or flat.
22
4) Setting the display for 12 or 24 Hour display
As always when pressing the remote control buttons keep the control held to keep the green light
on and therefore handset safety feature, unlocked. The H indicates that it is time to set the timer
to either 24 hour display or 12 Hour (AM or PM) display. Press the + or – button on the handset
to toggle between the two settings. When you are ready to confirm the setting you want press the
“SET” button to progress to setting the day of the week.
Setting the day of the week
Press and release the + and – buttons until the correct day of the week is shown on the display.
(Mo = Monday, Tu= Tuesday, We=Wednesday, Th=Thursday, Fr=Friday, Sa=Saturday and
Su=Sunday).
Press “SET” to accept the day of the week and to progress to setting the Hour of the day.
Note: Whilst doing this setup pressing “SET” advances to the next display and pressing “MODE”
will return you to the previous display setting.
Setting the Hour
Press and release the + or – button to change the hour to the correct hour and press set to store
and to move to setting the minute. Repeat this for setting the minutes.
23
Setting the temperature display to Celsius or Fahrenheit.
Press and release the + or - button to toggle between C and F.
When the display shows the desired symbol, press and releases the “SET” button to store.
As the important settings above have now been done. Press and hold (not releasing straight
away) the “SET” button for a few seconds and this will exit the setup menu.
The control is now ready for use with the Fire Control.
Quick start user instructions
First set up the hand set, cup the handset the green unlock light will illuminate. Keep it held
to keep the control unlocked, to enable operation of the buttons.
Then with the other hand touch and keep you finger on the power button for about 5 seconds.
(Upon touching the power button the green light will do a single flash to show command is
recognized – after 5 seconds the green light will flash for a second time, at which you should
release your finger). The Fire should be lit within a few seconds. (N.B. If power button is held for
more than a few seconds after second flash/beep, the command ignored for safety reasons. With
this system, the control has been designed to ensure that only intended ignition of the fire
occurs.)
To stop – with handset held to unlock it, press then release power button.
24
Mode
Man = Manual
Zzz = Snooze
Therm = Thermostat
Timed
Day of the Week
Time (12 or 24hr)
Fire Status
Battery Indicator
RC = Handset
FC = Fire Control
Light Sensor (for
Display Backlight)
To Change Mode
Press to Decrease
Power Button
In Range of the
fire
If missing out of
range or fire
switched off
Room
Temperature
Handset
Unlocked if
Illuminated
To Change
Settings see
handbook
To Increase
Flame
25
Operating instruction (Detailed)
1) Upon successful insertion of the batteries in the Handset (if the handset has not previously
paired) the display will be as shown if it has been paired already then go to No 3.
1a) If display is not as above the handset may well need to be reset before pairing.
Press and Hold “Set” Button, to enter Programing menu
When Set Up is flashing, press and release set to enter Setup Mode.
Press and Release the “Set” button several times until you see CAO displayed.
Then press and release “+” button once to change display to CA1
Press and Release the “Set” button once more to display TESC, handset is now ready to pair.
2) Pairing the Handset to the Fire Control
After fitting the batteries as above (and with the isolator slide switch on the TESC Fire control in
the ON position), simultaneously press and hold the – and + buttons on the fire control (i.e. not
the handset) until the handset makes a noise and the display shows the pattern as shown here.
Hold the handset in one hand so your fingers wrap around the back of the operating buttons area
of the handset. A green unlock light will illuminate when the handset has detected your hand. The
green light must be illuminated in this way for any of the command buttons to accept commands
to operate the fire control. Whilst the display is as shown, and holding the handset as described,
press the “SET” button with the other hand to finish off the pairing of the handset to the Fire
26
Control and to enter to setup the time of day on the handset. N.B. If the display returns to the
one shown above with the word “TESC” shown, then too much time has passed before pressing
“SET” and so the handset has not paired yet. Simply repeat pairing again.
Advanced settings Menu
In the event that you may want to change the other pre-set settings of the control features. Do
not do a long press and hold above but a normal short press and release will take you into the
advanced settings area.
Advanced settings options are:-
• Back light –
o A = Automatic (default setting). The back light comes on in the dark but not in the light.
o 0 = Light never comes on.
o 1 = Light comes on whenever handset is unlocked.
• Display contrast – 8 levels from 0 to 7 (default level 4).
• P = pairing with other devices other than the fire control.
The hand set can pair with other modules to:o L= Operate an electric light – which is the dimmable in 9 steps
o F= operate an electric fan –which can have 9 speed levels
o A= operate an auxiliary contact to operate another device.
Note:
Fitting the batteries incorrectly could lead to damaging your Valve.
Different types of batteries or old and new batteries are not to be mixed.
Only batteries of the same or equivalent type as recommended are to be used.
Batteries are to be inserted with the correct polarity.
Exhausted batteries are to be removed from the fire.
The supply terminals are not to be short-circuited.
Do not use rechargeable batteries.
Non-re-chargeable batteries are not to be recharged.
Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc) or re-chargeable batteries.
1. From the standing position push the thumb control all the way to the right where a spark
will be heard and generated, hold for approximately 15 seconds.
SECTION 17: OPERATING THE APPLIANCE (Slide Control)
27
2. Release the pressure and the pilot light should now be established (if this fails repeat step
1 and hold down for 20 seconds).
3. Slide the control to the left to increase the flame size to the desired effect.
4. To switch the fire off simple slide the control all the way to the left, passed the positive
stop.
Code
Comment
Appearance
Possible Cause
Action
E00
TESC locked due to
failed ignition
Red Led is
permanently on
TESC unit ( and
E00 on handset, if
used)
Temporary air
disturbance
around pilot
burner
Reset control by pressing
start button for 1 second
and releasing. The press
again the same way to
attempt a normal start
command. Repeat up to 10
times as necessary to see
if this overcomes the issue
as it may resolve itself
eventually.
No gas on
appliance inlet
Check to see if gas is
present at gas appliance
inlet. (Check gas supply is
on, the gas line purged of
air and the supply
pipework is free of
blockages or
contamination)
Rectify and perform
start cycle to clear
the Error code. Try
to light the fire as
normal.
Pilot contaminated
with lint or other
materials
Clean the pilot fee of any
dirt, dust carbon granules
or lint, especially around
the brass body of the
Bunsen burner and its gas
and electrical connection
and the area around the
flame ports and the spark
plug and electrode tip.
Check the electrode gap is
3- 4 mm.
Rectify and perform
start cycle to clear
the Error code. Try
to light the fir as
normal. Replace
pilot if necessary
SECTION 17a: Remote Error Trouble Shooting Guide
28
No Spark at
Electrode (fire not
igniting pilot
burner)
Check ignition cable for
damage and listen and
watch for tracking out of
spark to see if it is present
but not making it to the
electrode tip on the pilot
burner.
If cable damaged,
replace cable. Reset
error by performing
a normal start cycle
and try to start
again. Replace pilot
if necessary.
Pilot pipe or pilot
injector could be
blocked
Clear pipe and consider
changing pilot
E01
Low current from
thermocouple but
flame: possibly CO
alarm
Flashing Red LED
on TESC Control
Pilot pipe blocked no gas reaching
pilot burner
Check pilot pipe, check
flame appearance of pilot
flames
Chimney blocked
causing Co / Co2 to
build up in the
room
Check flue
Pilot thermocouple
defective / old
Change pilot or
thermocouple
Possible
temporary air
disturbance on
pilot flame
Clear error and restart to
check ignition ok
Code
Comment
Appearance
Possible Cause
Action
E02
too high ambient
temperature ( >73 °C)
around control
Negative flue pull or
blocked flue or
similar
Occurs if started ok
then subsequently
loss of thermocouple
current. Check for
flue problems. Fire
cuts out to prevent
over heating
Reset and try again
Blocked flue
Check and clear
Reset and try again
Poor position of
Ceramic parts
Check manual for
correct placement
Reset and try again
E03
no, defective, or bad
connected
thermocouple
Bad connection
Check if connected
are correct and
terminals are sound
Reset and try again
defective
thermocouple
Replace Pilot
Reset and try again
E04
false flame signal
occurs during
stopping fire
Sensing flame on
pilot when no flame
should be there.
Investigate.
Reset and try again
E05
false flame signal
Flame sensing on
pilot before start of
ignition sequence or
after valve has shut
off. Contamination
of electrode to
ground
Check if and clean
around the area of
the pilot for lint and
other contamination
and clean. Check
where the
thermocouple
connect to the TESC
control for the same
contamination. Clean
these areas.
Reset and try again
E06
too low voltage on
power supply to start
the burner
Weak or old or
defective batteries
Replace batteries
Reset and try again
29
E07
power supply
breakdown during
peak current
consumption
check/change all the
batteries or check
power adaptor. :
Note always change
all batteries together
never only 1 or 2
Replace batteries /
power adaptor
Reset and try again
E08
error caused by
external pressure
switch
Check the pressure
switch
Replace if necessary
Reset and try again
Jumpers on back of
valve missing
Check to see if
jumpers are in 10 way
connector
Reset and try again
E09
error caused by
external pressure
switch
pressures switch
action connection or
jumpers missing or
not connected
properly
Check pressure
switch connections,
check to see if
jumpers are in place
on back of TESC.
Reset and try again
E10
error caused by
external pressure
switch
pressures witch
action connection or
jumpers missing or
not connected
properly
Check pressure
switch connections,
check to see if
jumpers are in place
on back of TESC.
Reset and try again
Code
Comment
Appearance
Possible Cause
Action
E11
short circuit on wired
thermostat (if used)
Check switch
Check switch for damage,
contamination across terminals or
damaged wiring. Disconnect
wired thermostat if fitted and try
a start, if it works replace
thermostat
Reset and try
again
E12
open circuit on wired
thermostat (if used)
Check wiring and
thermostat
Check switch for damage,
contamination across terminals or
damaged wiring. Disconnect
wired thermostat if fitted and try
a start, if it works replace
thermostat
Reset and try
again
E13
wired thermostat is
out of tolerance
Check wiring and
thermostat
Check switch for damage,
contamination across terminals or
damaged wiring. Disconnect
wired thermostat if fitted and try
a start, if it works replace
thermostat
Reset and try
again
E14
button (-) sticks
either on TESC or on
wired control panel
(if used)
Check for
contamination
around buttons
Clean as necessary. Replace
switch panel as necessary if
damaged or too contaminated.
Disconnect wired control panel
and try again – if it works replace
wired control panel
Reset and try
again
E15
button (+) is shorted
to other buttons
either on TESC or on
wired control panel
(if used)
Check for
contamination/
damage -
Clean as necessary. Replace
switch panel as necessary if
damaged or too contaminated.
Disconnect wired control panel
and try again – if it works replace
wired control panel
Reset and try
again
30
E16
button (ON/OFF) is
shorted to other
buttons either on
TESC or on wired
control panel (if
used)
Check for
contamination /
damage and
replace wired
switch panel if
necessary
Clean as necessary. Replace
switch panel as necessary if
damaged or too contaminated.
Disconnect wired control panel
and try again – if it works replace
wired control panel
Reset and try
again
E17
button (-) is shorted
to other buttons
either on TESC or on
wired control panel
(if used)
Check for
contamination /
damage and
replace wired
switch panel if
necessary
Clean as necessary. Replace
switch panel as necessary if
damaged or too contaminated.
Disconnect wired control panel
and try again – if it works replace
wired control panel
Reset and try
again
E18
button (AUX) is
shorted to other
buttons on switch
panel
Check for
contamination /
damage and
replace wired
switch panel if
necessary
Clean as necessary. Replace
switch panel as necessary if
damaged or too contaminated.
Reset and try
again
E19
Infrared receiver
defective (if used)
Check
connection of IR
or damage replace if
necessary IR eye
Check if wired correctly and
replace IR eye if necessary
Reset and try
again
E20
Incorrect setup
parameters
Check
connection of IR
or damage replace if
necessary IR eye
Check if wired correctly and
replace IR eye if necessary
Reset and try
again
Code
Comment
Possible Cause
Action
E21
tried to config a TESC
as Cluster slave while
a wired thermostat is
connected
Factory assembly warning
on setup configuration not
a maintenance error
Usually only a factory assembly error.
Could happen if done in error in
servicing.
Reset and try
again
E22
tried to calibrate
TESC with
TESCeasytest while a
wired thermostat is
connected
Not field error
Disconnect thermostat before
attempting to use Easy test unit.
Reset and try
again
E23
warning: end of life is
near, should be
replaced soon
Not field error
Indicated that control has performed
a high number of operations and so
fire should be serviced and control
replacement should be considered as
preventative maintenance. (should
not really occur before 10 years from
new, depends upon usage).
Reset and try
again
31
E24
Thermocouple
doesn't reach final
current - damaged or
aged
Replace Pilot
Check and correct Thermocouple
wiring. Replace thermocouple if
necessary
Reset and try
again
Check pilot connections
Check and correct Thermocouple
wiring. Replace thermocouple if
necessary
Reset and try
again
Pilot pipe may be blocked
completely
Clear pipe, replace pilot as necessary
Reset and try
again
E25
Poor thermocouple
signal
Tired or bad connection of
thermocouple or bad or
unstable flame on pilot or
poor grounding return
Check pilot thermocouple
connections and connections to TESC
Reset and try
again
E26
defective or wrong
wired USB-power
supply
try again and if repeatedly
fails replace
Replace with new USB power supply
of the correct type.
Reset and try
again
E48
short circuit on
thermocouple, or
thermocouple
reversed polarity
Wrongly wired
Check and correct Thermocouple
wiring. Replace thermocouple if
necessary
Reset and try
again
E49
false flame signal
Flame detected during
operation of fire when it
should not be detected contamination of electrode
circuit to ground
Check if and clean around the area of
the pilot for lint and other
contamination and clean. Check
where the thermocouple connect to
the TESC control for the same
contamination. Clean these areas.
Reset and try
again
E50
internal error
Flame detected during
operation of fire when it
should not be detected contamination of electrode
circuit to ground
Check if and clean around the area of
the pilot for lint and other
contamination and clean. Check
where the thermocouple connect to
the TESC control for the same
contamination. Clean these areas.
Reset and try
again
E51
error caused by
external pressure
switch
Check pressure switch connections,
check to see if jumpers are in place on
back of TESC.
Reset and try
again
Open the glass door
Remove the ceramic components.
Gently clean in the open air using a dry paint brush.
Be careful not to create dust from the ceramics.
Where necessary replace damaged components with genuine spares.
Seal scrap ceramic components in plastic bags and dispose at proper refuse sites as directed.
Re-fit the ceramics by referring to the relevant section of these instructions.
SECTION 18: CLEANING THE COALS
32
Before carrying out any of the following operations, ensure that the fire is OFF and completely
cold.
Debris that may form on the fire bed should be periodically removed by a competent person.
Large deposits could indicate deterioration of the flue. This should be repaired by a competent
person, and the fire serviced before further use.
FIRE FRONT/FRET - Any dust accumulating in the fire front may be removed using a vacuum
cleaner or dry cloth. Heavy stains may be removed by using a damp cloth and mild household
detergent.
Brass parts of the fire front may be cleaned using a suitable brass cleaner.
Replace the front centrally against the fire after cleaning.
PAINTED AREAS - These can be cleaned using a dry cloth.
GLASS - Remove the Glass panel as shown below and clean glass with a glass cleaner and a lint
free cloth or Microsoft cloth, if white haze or carbon discolouration is still apparent the a metal
polish such as Hotspot or Peek can be used to remove these stubborn particles.
IMPORTANT INFORMATION ABOUT WARRANTY SERVICE FOR THE
END USER
WARRANTY REGISTRATION IS REQUIRED WITHIN 28 DAYS FROM DATE OF PURCHASE
It is in your interest to register your appliance with Sirocco as soon as possible
BEFORE CONTACTING SIROCCO FOR SERVICE PLEASE READ THE FOLLOWING;
Sirocco is committed to customer care and service. To ensure we provide the best service we can we have a
policy to charge for all none warranty home visits so that all customers with a genuine manufactures fault can be
dealt with swiftly, if your appliance has recently been installed and you are experiencing any of the following;
Fumes are spilling from the flue/fire
The pilot light cuts out after a few minutes
The fire controls are getting too hot
Excessive sooting is forming on the fuel bed
Poor flame picture
Remote controls are not working
These symptoms tend to be chimney/flue or installations related and as such mostly are not covered by your
warranty and are mostly dealt with in the installation instructions, DO NOT USE YOUR APPLIANCE and in the first
instance contact your installer to investigate these further, to establish their cause before contacting Sirocco.
CONTACTING SIROCCO FOR WARRANTY SERVICE OR TO PURCHASE SPARE PARTS
In the event of a service or parts claim please note that some parts such as ceramics, batteries, trims and fronts
etc. are categorized as “user serviceable parts’ and are not carried out by a service visit.
GENERAL CLEANING
SECTION 19: WARRANTY
33
Please ensure you have the following information at hand when you contact Sirocco;
The full serial number which is located on the data badge of the appliance
Your receipt of purchase showing the date and where purchased from
Your installers details
You can contact Sirocco`s representative in the UK by phone to obtain advice and a warranty service form
on;
0843 289 4268
Or you can complete a form on line at www.siroccofires.com follow the link at the top right hand side
on the home page.
SIROCCO Sp. Zo.o Nad Lasem 8, Zelecow, 96-321 Zabia Wola, Poland. Tel 0048 22 425 8681, Fax 0048 46 857 8559.
Further information, contact details and email facilities are available through our website; www.siroccofires.com
SPARE PARTS
If you need assistance or wish to purchase spare parts
08432 890102 Mon to Fri 9:00 to 16:00
Contact our spares department by email spareparts@siroccofire.pl
Purchase spare parts direct from our website www.siroccofires.com
Spare parts are managed by our UK partner company Lodestar-Delta Ltd
Lodestar-Delta Ltd T/A Sirocco
Unit 1, 11 Weir St, Blackburn, Lancashire BB2 2AN
SIROCCO HEAD OFFICE
Telephone number for all departments 0843 289 4268 (charged at BT national rate)
Mon to Fri 10:00 to 15:00
Contact us by email adminuk@siroccofire.pl
View our latest products and use our on line services; www.siroccofires.com
SECTION 20: LIST OF SPARES
SECTION 21: CONTACT DETAILS
34
Nad Lasem 8, Zabia Wola
96-321 Zelechow
Poland
TECHNICAL HELP LINE
Speak to a Sirocco trained engineer
0904 0843473 (0904 084 FIRE)
This is a premium rate number charged at 1.00 plus vat per minute from BT lines
Mon to Fri 9:00 to 17:00
WARRANTY AND SERVICE
For warranty registration or for a home service call: www.siroccofires.com
For assistance to complete a registration or a home service
Call us on 08432-890102 Mon to Fri 9:00 to 16:00
Our warranty statement
CONDITIONS OF GUARANTEE
Sirocco (hereinafter referred to as the company) will, at its option, repair or replace free of charge any product or part
thereof which is shown to the satisfaction of the company to be defective due to faulty materials or workmanship within 12
months from the date of purchase, subject to the conditions set out below:
1. Gas fire installation and commissioning must be carried out by a GAS SAFE registered engineer that has a valid and
relevant qualification to work on such appliances in accordance with the installation instructions supplied with the
product.
2. The warranty registration form must be correctly completed and returned to Sirocco within 28 days from
date of purchase
3. A valid and correctly completed installers Commissioning Declaration form (as supplied in the warranty registration
form) relating to the installation of the product must be presented to the company in respect of any claim under
this guarantee.
4. A CP1 form must be completed on commissioning the appliance and registered with GAS SAFE
5. The product must only be operated in accordance with the user instruction book.
6. The installation must be in accordance with the installation instructions and comply with all current
legislation and building regulations.
7. The guarantee commences from date of purchase. A proof of purchase is required as part of the validation to
receive a warranty service. A sales receipt showing the original date of purchase is considered proof of purchase no
other documentation will not be accepted.
8. The guarantee shall not cover any fault or defect caused by faulty installation, including failure to observe the
installation instructions supplied with the product. Accordingly the company will charge a fee to cover the cost to
the company of travel and/or time spent to rectify a product which is incorrectly or improperly installed and for any
parts that may have been so damaged due to this. The company will advise the amount of such fee and take your
credit or debit card details prior to our engineer’s visit. The fee will be charged to your credit or debit card if the
defect is other than a manufacturing fault.
9. The guarantee is non-transferable and is made to the first retail purchaser provided that the sale is made through
an approved company stockist.
35
10. Any installation labour transportation or other related costs/expenses arising from defective parts/rapier
replacement or otherwise of same will not be covered by this guarantee nor shall the company assume
responsibility for same. Furthermore the company shall not be responsible for any indirect or consequential
damages except as provided by law.
11. The appliance must be kept free from dust, dirt and debris by the user, in accordance with the cleaning
instruction
12. All other guarantees expressed or implied with respect to the product, its components, and accessories or any
obligations/liabilities on the part of the company are hereby expressly excluded so far as permitted by law.
13. The company neither assumes nor authorises any third party to assume on its behalf any other liabilities with
respect to the sale of the appliance.
14. The guarantee does not apply to other non-Sirocco products such as prefabricated flue boxes and flues.
15. The company will not be responsible for: (a) Inadequate or inappropriate flueing, chimneys etc.; (b) down drafts or
spillage caused by environmental conditions such as nearby trees, buildings, rooftops, hills or mountains; (c)
inadequate ventilation or negative air pressure caused by mechanical systems such as extraction fans, cooker
extraction hoods, clothes driers etc.
16. The guarantee is void if: (a) the fire has been operated in atmospheres contaminated by chlorine, fluorine, or other
damaging chemicals; (b) the fire is subjected to long periods of dampness or condensation.
17. The guarantee shall not cover: (a) any damage to the combustion chamber or the heat exchanger or other
components due to water or weather damage which is the result of, but not limited to improper chimney/venting
installation; (b) any fault or defect caused by failure to observe the user instructions supplied with the product or
by any alteration, modification, wilful abuse, accident, careless operation or miss-use of the product or by any
external sources e.g. transit damage or weather..
18. The guarantee will not cover an appliance that has been found damaged or incomplete prior to installation but is
there after installed without being corrected by sirocco beforehand or removed from the installation prior to
Sirocco inspecting.
19. The guarantee will not cover an appliance that has been subsequently removed without Sirocco having the
opportunity to inspect the appliance or without the prior written consent of Sirocco
20. Validation of your installation will be required prior to warranty service/repair; there will be a fee for this.
No other validation will be accepted by Sirocco.
21. The guarantee shall not cover: (a) surface crazing of fibre components e.g. matrix, coals liners etc.; (b) batteries; (c)
cosmetic blemishes to polished metal and painted surfaces.
22. Some components are categorised as “user serviceable parts” and will not be carried out as a service visit, these
include ceramic components, decorative trims and fronts, batteries, some electrical and electronic components etc.
23. Repairs carried out under the guarantee do not extend the guarantee period. Any parts removed during guarantee
repairs become the property of the company.
24. The guarantee is in addition to, and does not affect, your statutory and other legal rights.
In Addition to the above the following terms and conditions apply to extended 5 year warranty;
25 Extended 5 year parts warranty has to be issued by an appointed Sirocco Premier stockiest, no other stockists are
authorised to issue these warranties
26 The warranty approval number issued by the stockist must be entered at the time of registration (this can be
completed on our website)
27 The extended warranty gives an addition 4 years parts only warranty commencing from the 1
st
anniversary of the
date on purchase, this is limited to the repair or replacement of parts found to be defective in material or
workmanship only after confirmation of the defect by a Sirocco engineer or an appointed Sirocco engineer,
provided that such parts have been subject to normal conditions of use
28 Any installation, labour, transportation or any other related or expenses arising from defective parts, repair or
otherwise of the same are not covered by this warranty, nor shall Sirocco assume responsibility for any incidental
indirect or consequential damages, except as provided by law.
29 It is essential that your Sirocco appliance is serviced, by a suitably qualified Gas Safe engineer or a Sirocco
authorised appointed engineer to carry this out at least every twelve months, as part of your 5 year
36
30 warranty in addition the flame failure devise or ODS and ceramics on some models will need to be
replaced in the 3rd year service as part of the conditions of your 5 year warranty, these items are
purchased from the Sirocco internet website “Spares shop” and are shown as 3rd year service packs, the
invoice for these items must be provided at the time of making the claim.
31 The service log found in the installation instructions must be completed by the service engineer at the
time of the service and an appropriate invoice issued for this and supplied to Sirocco on any claim being
made under the warranty
32 The following are not covered by this extended warranty: paint work in the fire chamber, fire fronts, and
decorative trims, ceramic components, glass and batteries, electronic or electric/mechanical components
such as remote controls.
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