Vodavi XTS Station, XTSc Station, Station User Manual

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Page 1

Vodavi Telephone Systems

Station User Guide

January 2005 - Issue 2.0 P/N: 3152-00

Page 2

Issue Release Changes

1.0 12-02 Initial Release

1.1 2-03 Minor revisions for correctness & clarity.

1.2 3-04

 Includes Trunk-to-Trunk Trans procedure.  Includes Enhanced ACD AVA/UNA feature.  Includes ACD Wrapup End feature.  Includes Call Forward Off-Net button.  Revises Attendant Unavailable feature to reflect increase of

Attendant station capacity from 3 to 6.

1.3 5-04 Additional telephone instrument added.

1.4 9-04

 Flash-based Voice Mail Quick Reference page is added.  An In and Out Button feature is added.  A Page Block option is added to the DND button.  A UCD Wrapup End feature is added.

1.5 11-04 IP Phone procedures added.

2.0 1-05

 Call Park locations increased from 8 to 14 for XTS systems.  Call Pickup Groups increased from 8 to 20 for XTS systems.  Internal Page Zones increased from 8 to 20 for XTS systems.  ICLID Call Mgmt Table entries are increased.  LNR button feature code (650) is added for XTS systems.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not be

used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.

VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.

“WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause [cancer, and] birth defects or other reproductive harm. Wash hands

after handling.”

This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

XTS™ is a registered trademark of VODAVI Technology, Inc.

mlj/2005

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Station User Guide i

Contents

Digital Telephone Features ...........................................................vi

About This User Guide ....................................................................1

911 Alert................................................................................................2

Account Codes ...................................................................................3

Using Account Codes...............................................................3

Verified Account Codes...........................................................3

Account Codes - Traveling COS (Verified) ........................4

ACD/UCD..............................................................................................5

ACD Call Factor...........................................................................5

ACD Call Qualifier ......................................................................5

ACD Help ......................................................................................6

ACD Member Status .................................................................7

ACD Overflow Available/Unavailable.................................8

ACD Login/Logout ....................................................................8

ACD Supervisor Display...........................................................9

ACD Supervisor Login/Logout.............................................. 10

Supervisor Monitor with Barge-In .......................................11

Supervisor One-Touch Record..............................................12

ACD/UCD Available/Unavailable .........................................13

ACD Calls In Queue Status Display......................................14

ACD/UCD Wrapup End............................................................15

UCD Calls In Queue Display ...................................................15

UCD Overflow Station Forward............................................16

Alternate Dial Plan ............................................................................17

Answering Machine Emulation ....................................................18

Notification Methods ...............................................................18

Attendant Features...........................................................................19

Attendant Clear Alarm.............................................................19

Attendant CO Line External (Off-Net) Forward...............19

Attendant Custom Message.................................................. 20

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ii Station User Guide

Attendant Day/Night/Special ...............................................21

Attendant Directory List Programming.............................22

Attendant Disable Outgoing CO Line................................25

Attendant Override...................................................................26

Attendant Setting Time and Date .......................................26

Attendant Speed Dial - System Storing.............................27

Attendant Unavailable.............................................................28

Attendant Voice Mail Alarm Clear ....................................... 28

Background Music (Optional) .......................................................29

Call Back................................................................................................30

Call Coverage......................................................................................31

Call Forward.........................................................................................33

Call Forward - External (Off-Net)..........................................34

Call Forward - Follow Me ........................................................35

Call Park.................................................................................................37

Call Park - Personal....................................................................37

Call Park - Station.......................................................................38

Call Park - System ......................................................................39

Call Pickup............................................................................................40

Directed Call Pickup..................................................................40

Group Call Pickup......................................................................41

Call Transfer.........................................................................................42

Executive/Secretary Transfer.................................................42

PBX/Centrex Transfer ...............................................................42

Screened Transfer......................................................................43

Transfer Search...........................................................................44

Unanswered CO Call Transfer ...............................................44

Unscreened Transfer ................................................................44

Trunk-To-Trunk Transfer .........................................................45

Caller ID Display .................................................................................46

Caller ID Display (Answered Calls).......................................46

Caller ID Display (Unanswered Calls).................................. 46

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Station User Guide iii

Caller ID Name/Number .................................................................47

Calling Forward Override ...............................................................48

Calling Station Handsfree Mode Override................................48

Calling Station Tone Mode Override..........................................49

Camp On...............................................................................................49

CO Line - Access.................................................................................51

CO Line Queue....................................................................................51

Conference ..........................................................................................52

Conference Combinations .....................................................52

Conference Procedures...........................................................53

Dial-By-Name......................................................................................56

Directory Dial ......................................................................................57

Do Not Disturb / Page Block..........................................................59

Executive Override............................................................................61

Flash .......................................................................................................62

Flash Key on Intercom .............................................................62

Flexible Button Programming ......................................................62

Group Listening .................................................................................63

Headset Mode ....................................................................................64

In and Out Button..............................................................................65

Intercom ...............................................................................................65

Using an Intercom Button .....................................................65

Answering an Intercom Call ..................................................66

Intercom Transfer ......................................................................67

Intercom Calls .............................................................................68

IP Phone................................................................................................69

Keyset Mode........................................................................................70

Last Number Redial...........................................................................71

LCR Operation.....................................................................................72

Loop Key...............................................................................................73

Mailbox Buttons.................................................................................73

Message Wait......................................................................................74

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iv Station User Guide

Modem..................................................................................................76

Voice Mail Modem Access......................................................76

Telephone System Modem Access .....................................76

Mute .......................................................................................................76

Name In Display .................................................................................77

Night Service.......................................................................................78

Off-Hook Voice Over (OHVO) ........................................................ 78

Outside Calls........................................................................................81

Placing an Outside Line on Hold.......................................... 81

Answering a Recall....................................................................81

Answering an Outside Call.....................................................81

Placing an Outside Call............................................................82

Paging....................................................................................................82

Paging - Meet Me.......................................................................83

Personalized Messages....................................................................84

Pre-assigned Messages ...........................................................84

Custom Messages......................................................................85

Date and Time Entry Messages ............................................86

Scrollable Canned Messages.................................................88

Personal Messages Flexible Button.....................................89

PBX/Centrex Codes on a Flex Button.........................................90

Release Button....................................................................................90

Redial .....................................................................................................90

Last Number Redial...................................................................90

Save Number For Redial..........................................................91

Redial a Saved Number ...........................................................91

Repeat Redial .............................................................................91

Ring Down/Hot Line/Off-Hook Preference ..............................92

Ring Tone .............................................................................................94

School Zone.........................................................................................95

Speakerphone ....................................................................................97

Speed Dial ............................................................................................97

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Station User Guide v

System Speed Dial Access......................................................99

Station/Port Fixed Number............................................................100

Station Relocate.................................................................................100

Text Messaging (Silent Response)............................................... 101

Universal Day/Night Answer .........................................................102

Voice Mail .............................................................................................102

Call Forwarding to Voice Mail Groups................................102

Retrieving Voice Messages.....................................................103

Voice Mail Transfer with ID Digits........................................103

Voice Mailbox Button...............................................................103

Voice Mail Group Button.........................................................104

Voice Mail Group Access.........................................................104

Voice Mail One-Touch Recording........................................104

Voice Mail (Flash-Based) Quick Reference........................106

Voice Mail (Flash-Based) Quick Start ..................................107

Volume Control..................................................................................108

Worksheets ..........................................................................................110

Default Numbering Plan.................................................................112

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vi Station User Guide

Digital Telephone Features

Vodavi Digital Telephones have flexible buttons and dual color LEDs that can be customized for each application.

» When flexible buttons are used as DSS buttons, station status

can be seen in a single glance. When they are used as CO/PBX/

Centrex buttons, line status is easily monitored. » The integrated speakerphone offers call announce with hands-

free intercom, and a hot keypad that allows dialing while the

phone is on-hook. » Executive Display models include interactive soft keys that

provide additional feature functionality.

30-Button Executive Telephone

2 3 4

14151617

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Station User Guide vii

Number Feature Description

1 Message Indicator Indicates that you have a message.

2 24-Character

Display

3 Interactive Soft Keys Works in conjuction with fixed & flexible features.

4 Flexible Button Keys Used to access outside line or call-handling

5 H-T-P Used to select mode of operation: Handsfree, Tone,

6 TRANS Key Used to transfer an outside call from one station to

7CONF Key Used to establish conference calls.

8 CAMP ON Used to alert a busy station that an outside line is

9 MSG Key Used for Auto-CallBack to a telephone which has

10 FWD Key Used to forward your calls to another station or

11 FLASH Key Used to end an outside call and to restore dial tone

Displays information about telephone status, dialing directories, and text message information.

features.

or Privacy.

another.

on hold and waiting for them.

left a text message or to access voice messages.

voice mail.

without hanging up receiver.

12 MUTE Key Used to activate/deactivate MUTE function. When

13 SPEED Key Used to access speed dialing, save number redial

14 Microphone Used to talk with other party without using the

15 HOLD Key Used to hold calls, to retrieve held calls.

16 ON/OFF Key Used to make a call without lifting the handset.

17 VOLUME Key Used to adjust level of tones, background music,

18 Speaker Outputs tones and voice at your extension.

19 Headset Jack 2.5 mm Headset Jack located on left side of phone.

activated, party on other end cannot hear you.

and last number redial. This button also is used to access flex button programming.

handset. One of the two Executive models includes Full Duplex capability.

ringing, receiver volume, and display contrast.

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viii Station User Guide

8-Button Executive Telephone

1112

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Station User Guide ix

Number Feature Description

1 Message Indicator Indicates that you have a message.

2 24-Character Display Displays information about telephone status,

dialing directories, and text message information.

3 Interactive Soft Keys Used to program phone feature/functions.

4 Flexible Button Keys Used to access outside lines or access call-

handling features.

5 TRANS Key Used to transfer an outside call between stations.

6 SPEED Key Used to access speed dialing, save number redial

and last number redial. This button also is used to access flex button programming.

7 MUTE Key Used to activate/deactivate MUTE function.

When activated, the party on other end cannot hear you.

8 ON/OFF Key Used to make a call without lifting the handset.

9 HOLD Key Used to hold calls, to retrieve held calls.

10 Microphone Used to talk with other party without using the

handset.

11 VOLUME Key Used to adjust level of tones, background music,

ringing, receiver volume, and display contrast.

12 Speaker Outputs tones and voice at your extension.

13 Headset Jack 2.5 mm Headset Jack is located on the left side of

the telephone.

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x Station User Guide

8-Button Enhanced Telephone (Non-Display)

4 3

5 6

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Station User Guide xi

Number Feature Description

1 Message Indicator Indicates that you have a message.

2 Flexible Button Keys Used to access outside lines or access

call-handling features.

3 TRANS Key Used to transfer an outside call between stations.

4 SPEED Key Used to access speed dialing, save number redial

and last number redial. This button also is used to access flex button programming.

5 MUTE Key Used to activate/deactivate MUTE function. When

activated, the party on other end cannot hear you.

6 ON/OFF Key Used to make a call without lifting the handset.

7 HOLD Key Used to hold calls, to retrieve held calls.

8 Microphone Used to talk with other party without using the

handset.

9 VOLUME Key Used to adjust level of tones, background music,

ringing, receiver volume, and display contrast.

10 Speaker Outputs tones and voice at your extension.

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xii Station User Guide

24-Button Executive Telephone

MUTE

CAMP ON CONF

MSG FORWARD

FLASH

TRANS

HOLD

JUL 21 99

STA 153

12:31 pm

VOLUME

ON/OFF

abc

oper

SPEED

def

jkl

tuv

HTP

ghi

prs



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Station User Guide xiii

Number Feature Description

1Display (Executive

Models only)

2 h t p Used to select mode of operation: Handsfree, Tone,

3 msg Key Used for Auto-CallBack to a phone that has left a

4 conf Key Used to establish conference calls.

5 forward Key Used to forward your calls to another station or

6 speed Key Used to access speed dialing, save number redial,

7 trans Key Used to transfer an outside call from one station to

8 mute Key Used to activate/deactivate MUTE function. When

Displays information about telephone status, dialing directories, and text message information.

or Privacy.

text message or to access voice messages.

voice mail.

and last number redial. Buton is also used to access flexible button programming.

another.

activated, party on other end cannot hear you.

9 camp-on Key Used to alert a busy station that an outside line is on

hold and waiting for them.

10 on/off Key Used to make a call without lifting the handset.

11 flash Key Used to end an outside call and to restore dial tone

without hanging up receiver.

12 volume Key Used to adjust level of tones, background music,

ringing, receiver volume, and display contrast.

13 hold Key Used to hold calls, to retrieve held calls.

14 Microphone Used to talk with other party without using the

handset.

15 Speaker Outputs tones and voice at your extension.

16 Flexible Button

Keys

Used to access outside lines or access call-handling features.

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24-Button IP Telephone

FIXED BUTTONS

TRANS FWD DND MUTE ICM SPEED

MSG/CALLBK

REDIAL

CONF

FLASH

PGM

SAVE

VOLUME

SPEAKER

HOLD

FLEXIBLE BUTTONS

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Station User Guide xv

Features Description

CONF Used to establish conference calls.

DND Used to prevent calls from ringing at your station when on a

call or busy. Also can be used to activate a Page Block feature.

FLASH Used to end an outside call and to restore dial tone without

hanging up the receiver.

FWD Use to send unanswered calls to another station, Hunt group,

or voice mailbox.

HOLD Used to hold calls and to retrieve held calls.

ICM Not used at this time.

MSG / CALLBK Used for Auto-CallBack to a phone that has left a text message

or to access voice messages.

MUTE Used to activate/deactivate MUTE function. When activated,

the party on the other end cannot hear you.

PGM Used as a rotary to select mode of operation: Handsfree (LED

not lit), Tone (LED lit solid), or Privacy(LED blinking).

REDIAL Used to access and dial the last number dialed.

SAVE Not used at this time.

SPEED Used to access speed dialing, save number redial, and last

number redial. Button is also used to access flexible button programming.

SPEAKER Used to make a call without lifting the handset. Serves as an

ON/OFF button.

TRANS Used to transfer intercom or outside call from one station to

another.

VOLUME Used to adjust level of tones, ringing, and receiver volume.

24 Flexible Buttons

Used to access outside lines or call-handling features.

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ABOUT THIS USER GUIDE



The features described in this book apply to the XTS Digital Telephone Systems when using Vodavi Telephones … unless an exception is specifically noted.

GUIDELINES

Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access (for more details, refer to “Flexible

Button Programming” on page 62).

This “Flex Btn” symbol indicates those features that need

preprogrammed button to function properly (IP Phones

have several fixed feature buttons that can be used instead).

EXCEPTION -

When the “Soft Key” symbol is also

either a preprogrammed button or a Soft Key.

Flexible Numbering -- This feature allows the system numbering plan to be modified, as well as the length of the feature access codes (2-4 digits).

For consistency, the following programming and operating

procedures refer to “3-digit” default codes.

To verify the numbering plan for your system, consult

with your System Administrator.

present, you may use

Soft Key

Single Line Telephones -- A “telephone” symbol appears when the Single Line Telephone (SLT) operation differs from the Digital Telephone. If your single line telephone does not have a FLASH key, quickly press and release the hookswitch when instructed to press the FLASH key.

SLT

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2 911 Alert

911 Alert

Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed. The initial 911 Alert indicators include:

 Audible ringing tone

 Green flashing 911 ALERT flexible button LED

 Automatic LCD display of 911 call information

E911 CALL XX: STA XXXX MM/DD/YY HH:MM

XX = Index number (01-16)

Station users and Attendants can press the flexible button as necessary to view additional 911 call information in the stored list. Once a station user or Attendant views the data for all 911 calls in the system list:

 LEDs at all stations will change to a solid red indication.

 Audible ringing tone at all stations ceases.

 LCDs at all stations will revert to a normal display.

The list remains available for review by pressing the 911 ALERT

flexible button until all messages are deleted.

To delete logged 911 Alert messages:

An Attendant must use the following steps to delete the messages

on a system-wide basis.

1. Press the 911 ALERT flexible button to display the 911 call information for deletion.

2. Press FLASH to delete that message.

Dialing 911 from any station overrides previously enabled features such as Do Not Disturb.

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Account Codes 3

Account Codes

Using Account Codes

Prior to placing, or during, an outside line call:

1. Press the preprogrammed ACCOUNT CODE button (627).

2. Dial account code up to 12 digits. (The other party does not hear the digits being dialed).

 If account code is less than 12 digits, an [] must be entered to

return to the call.

 If account codes are forced, the account code must be entered

prior to dialing the outside number.

3. Dial [9] or CO Access code. A dial tone will sound.

4. Dial the desired number.

Verified Account Codes

Prior to placing an outside line call:

1. Press the preprogrammed ACCOUNT CODE button (627).

2. Dial account code up to 12 digits.

 SINGLE LINE TELEPHONE

To enter an Account Code before a call:

1. Lift the handset.

2. Dial [627].

3. Dial the account code.

4. Dial [9] or CO Access code. A dial tone will sound.

5. Dial the desired number.

If the account code contains fewer than 12 digits, dial [] to automatically return to the call.

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4Account Codes

To enter an Account Code during a call:

1. Press the FLASH button. Call is placed on executive hold while you enter your account code.

2. Dial [627].

3. Dial the account code.

If the account code contains fewer than 12 digits, dial [] to automatically return to the call.

Account Codes - Traveling COS (Verified)

To use Verified Account Codes:

1. Press the preprogrammed ACCOUNT CODE button (627) before accessing a CO line.

2. Dial account code up to 12-digits. If account code matches a verified account code, intercom dial tone is returned. Otherwise an error tone is presented.

3. Access an outside CO line, or dial the LCR code, and then dial the desired number.

SMDR must be enabled for the Account Code feature to operate, and become part of the SMDR record.

 SINGLE LINE TELEPHONE

To enter an Account Code before a call:

1. Lift the handset.

2. Dial [627].

3. Dial account code.

4. Dial [9] or CO Access code. A dial tone will sound.

5. Dial desired number.

If Account Code contains fewer than 12 digits, dial [] to return to intercom dial tone.

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ACD/UCD 5

ACD/UCD

The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions.

ACD Call Factor

The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller. This feature can be activated from administration or the ACD supervisor can use a flexible button [580]+[ACD group number]+ [FFF] (FFF=Call Factor) to enter the factor (average call duration).

This formula is used to calculate the average call duration:

(Place in Queue) (Call Factor)

--------------------------------------------------------

Number of Agents Logged into Group

ACD Call Qualifier

While agent is on a call:

1. Press the preprogrammed CALL QUALIFIER flexible button, followed by the qualifier code.

2. If the qualifier code has less than 12 digits, enter a [ the sequence. A confirmation tone sounds.

-or-

] to complete

Press the one-touch preprogrammed CALL QUALIFIER flexible button.

The Discovery Manager reporting package will only receive up to the first 4 digits of the qualifier code.

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6ACD/UCD

To create a CALL QUALIFIER flexible button:

1. Press SPEED twice.

2. Press the button to be programmed (must be programmed in database as a flexible button).

3. Dial the CALL QUALIFIER feature code [570] and then press [#]. A confirmation tone will sound.

4. Press the ON/OFF button (SPEAKER button on IP Phone).

To create a one-touch CALL QUALIFIER flexible button:

1. Press SPEED twice.

2. Press the button to be programmed (must be programmed in database as a flexible button).

3. Dial the CALL QUALIFIER feature code [570] + [YYY] (YYY= the last three digits of a desired speed bin 9000-9099, that has been preprogrammed with a qualifier code). A confirmation tone will sound.

4. Press the ON/OFF button (SPEAKER button on IP Phone).

ACD Help

While on a call in progress, the following results will occur when an Agent presses their preprogrammed HELP flexible button.

AGENT

The Agent will hear a confirmation tone and their HELP button will illuminate if a supervisor is logged into their ACD group.

If no supervisor is logged in, the Agent will receive an error tone and the HELP button will not illuminate.

SUPERVISOR

An ACD supervisor station will receive a Help message when an ACD member in the same group initiates a Help request.

 This function will also send a Camp-On tone to the supervisor’s

keyset speaker. A Help message will take precedence over other messages. The supervisor can clear the message by pressing their HELP button.

Page 25

ACD/UCD 7

 At the time the supervisor receives a Help request, they can

press their HELP flexible button followed by the OVERRIDE feature button to bridge onto the ACD group member’s call.

 Once the HELP button is pressed, an intercom call is placed to

the station requesting Help, and Help message will be cleared. The Help message will also be cleared if the agent was on a call

and went back on-hook before the supervisor could respond. In this case, Help message converts to message wait indication.

(The Agent can also clear the Help request by pressing their HELP button a second time.)

 SINGLE LINE TELEPHONE

While on a call-in-progress, the agent: Presses the FLASH button and then dials the HELP code [574]

on the dial pad. The agent must press FLASH again to return to their call after the code is dialed.

ACD Member Status

Any station (Supervisor or Agent) logged onto the ACD group can view the status of the ACD group members as follows:

1. Dial ACD Group Member Status code [573] on the dial pad,

-orPress the preprogrammed flexible button. The display will show:

ACD Group 5XX (XX=ACD group #). The status of the ACD agents is displayed with a letter following the

station number where the agent is logged in.

ACD5XX: 110A 111A 112A 113O 114U 115D 116B 117N

N = Not Equipped U = Unavailable D = Do not Disturb B = Busy on a call O = Out of service A = Available

NOTE -- If an Agent makes a call while out of service, their status is out of service, not busy.

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8ACD/UCD

2. Press [] to scroll up to the next ACD Group. If more than eight members are in the ACD group, the next

depression of the [

] displays the additional members,

3. Press [#] to scroll down to the previous ACD Group. To return to an idle display, the Supervisor/Agent station must go

on-hook.

ACD Overflow Available/Unavailable

To place a station in Available Mode:

Dial [578] on the dial pad to start receiving ACD calls,

-orPress the preprogrammed AVAILABLE/UNAVAILABLE button.

To place a station in Unavailable Mode:

Dial [578] on the dial pad to block incoming ACD calls,

-orPress the preprogrammed AVAILABLE/UNAVAILABLE button.

ACD Login/Logout

To log into an ACD Primary Group:

1. Dial LOGIN CODE [572] on the dial pad, followed by the desired ACD group number (5XX),

-or-

2. Enter your four-digit AGENT ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation

tone will sound to verify the login process.

 The ON/OFF LED (SPEAKER button LED on IP Phone) will

extinguish if the login sequence was started in the handsfree mode.

 The ACD Agent Login LED will only light for the ACD group that

is assigned to that button.

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ACD/UCD 9

To log out of an ACD Primary Group:

Dial LOGOUT CODE [571] on the dial pad,

-orPress the preprogrammed LOGOUT flexible button. The LOGIN

flexible button LED will extinguish.

To log into an ACD Secondary Group:

1. Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX),

-orPress the preprogrammed LOGIN flexible button.

2. Enter your four-digit AGENT ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation

tone will sound to verify the login process.

 The ON/OFF LED (SPEAKER button LED on IP Phone) will

extinguish if the login sequence was started in the handsfree mode.

 The ACD Agent Login LED will only light for the ACD group that

is assigned to that button.

To log out of an ACD Secondary Group:

Dial LOGOUT CODE [581] on the dial pad,

-orPress the preprogrammed LOGOUT flexible button. The LOGIN

flexible button LED will extinguish.

ACD Supervisor Display

To view the ACD Supervisor Display:

Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group (5XX) you want to observe,

-orPress the preprogrammed flexible button.

Page 28

10 ACD/UCD

The ACD Supervisor Display shows the following:

5XX: CIQ: XX AGENTS: XX OC: HH:MM:SS

5XX = ACD Group (534-565 or 550-565 for XTSc) CIQ: XX = Calls in queue AGENT(S): XX = Agents logged in OC: hh:mm:ss = Oldest call in hours, minutes, and seconds

To change the display to a different group:

Dial the ACD Supervisor Display code [577] on the dial pad, followed by the ACD group you want to observe,

-orPress the preprogrammed flexible button.

ACD Supervisor Login/Logout

To log in to an ACD group:

1. Dial LOGIN CODE [576] on the dial pad, followed by the desired ACD group number (5XX),

-orPress the preprogrammed LOGIN flexible button. (Flexible button

must have [576]+[5XX] programmed onto it.)

2. Enter your 4-digit SUPERVISOR ID code (0000-9999). The LOGIN flexible button LED will light steady and a confirmation

tone will sound to verify the login process.

 If active, an ACD login event will also be sent to the ACD Events

Trace port.

 If the login sequence was started in the handsfree mode, the

ON/OFF LED (SPEAKER button LED on IP Phone) will extinguish.

Page 29

ACD/UCD 11

To log out of an ACD group:

Dial LOGOUT CODE [575] on the dial pad, followed by the appropriate ACD group number (5XX),

-orPress the preprogrammed LOGIN/LOGOUT flexible button, the LED

will extinguish.

ACD Supervisor Log-in LED only lights for ACD group assigned to that button.

The same flexible button can be used to toggle the Login/Logout feature.

Supervisor Monitor with Barge-In

The ACD Supervisor Monitor with Barge-In feature provides a means for an ACD Supervisor to monitor an agent’s call.

Up to five supervisors per ACD group can simultaneously monitor / listen in to an agent’s call by pressing a preprogrammed flexible feature button (feature code 583). The supervisors are able to monitor both sides of the conversation, but they are not able to talk with either party while in this mode.

A warning tone is available to alert parties that someone is monitoring their call.

Executive Override is a system feature and, therefore, takes precedence over this feature. If Supervisor Monitor with Barge-In is used properly, Executive Override MUST be disabled.

A change in volume may occur on the CO line or intercom call after the barge-in occurs.

The use of Supervisor Monitor with Barge-In is limited by federal law and may also be limited or prohibited by state or local law, so check the relevant laws in your area before employing these features.

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12 ACD/UCD

Up to five ACD supervisors can simultaneously monitor an agent’s call as follows:

1. Dial the agent’s station number. Receive a busy signal.

2. Press the preprogrammed Supervisor Monitor flexible button (feature code 583). The supervisor is able to hear the conversation of both parties and the Supervisor’s LCD displays the following:

MONITORING XXXX MMM DD YY HH:MM: am

3. Replace the handset or press ON/OFF (SPEAKER button on IP Phone) to terminate Supervisor Monitoring.

Conditions

» Supervisors can only Barge-In on calls of ACD group

members of the group into which they are logged.

Supervisor One-Touch Record

Description

This feature allows a supervisor, who monitors/barges-into an ACD call, to record the conversation into their voice mailbox (XTS systems only).

Operation

 While monitoring an ACD call, press the preprogrammed One-

Touch Record button (feature code 649).

 To stop or to pause recording and to resume recording after a

pause, press the

preprogrammed Pause/Resume button

(feature code 655).

 When the call concludes, the recording ceases.

Page 31

ACD/UCD 13

Conditions

» The supervisor must be logged in as a supervisor of the ACD

group.

» The ACD agent’s station must be programmed to enable

Supervisor Monitor/Barge-In.

» The Supervisor must have a One-Touch Record button.

ACD/UCD Available/Unavailable

If you are an ACD/UCD Agent, you can place your station in the Available mode to receive ACD/UCD calls or in the Unavailable mode to block ACD/UCD calls from ringing to your station.

If the enhanced mode is enabled in administrative database programming, agents can specify the reason for their unavailable status. This enhanced feature is used in conjunction with the

product.

ACD

Discovery

To make a station available/unavailable (normal mode):

Dial the ACD Available/Unavailable feature code [566] on the dial pad,

-or-

Press the preprogrammed AVAILABLE/UNAVAILABLE button to toggle between being in an available or unavailable status.

To make a station available/unavailable (enhanced mode):

1. Make a preprogrammed AVAILABLE/UNAVAILABLE button by pressing [SPEED] + [SPEED] + dial [566] + dial a unique identifier code (0-9, #, or * that will be sent to the PC ACD trace for

use).

ACD

Discovery

2. Press the preprogrammed AVAILABLE/UNAVAILABLE button to toggle between being in an available or unavailable status.

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14 ACD/UCD

ACD Calls In Queue Status Display

There are two methods for stations not assigned to the ACD Group to monitor the ACD Calls In Queue Status Display.

First Method -- From an idle key telephone:

1. Dial [567] on the dial pad,

-orPress the preprogrammed flexible button.

2. Dial the ACD group number (5XX). The ON/OFF button LED (SPEAKER button LEDon IP Phone) will light steady.

This idle display will show how many calls are in queue.

ACD5XX 00 CALLS IN QUEUE MMM DD YY HH:MM am

5XX = ACD Group Number (534-565 or 550-565 for XTSc)

3. Replace the handset or press ON/OFF (SPEAKER button on IP Phone) to terminate the display.

Second Method -- From an idle key telephone:

The preprogrammed flexible button for the ACD group being monitored will flash, indicating there are calls in queue.

1. Press the preprogrammed ACD CALLS IN QUEUE DISPLAY flexible button.

This idle display shows how many calls are in queue.

ACD5XX 00 CALLS IN QUEUE MMM DD YY HH:MM am

5XX = ACD Group Number (534-565 or 550-565 for XTSc)

2. Replace the handset, or press ON/OFF (SPEAKER button on IP Phone) to terminate display.

Page 33

ACD/UCD 15

To assign an ACD CALLS IN QUEUE DISPLAY flexible button:

Dial [579]+[XXX]. (XXX = ACD group number 534-565 or 550-565 for

XTSc)

ACD/UCD Wrapup End

An agent that wants to override the Wrapup Timer and immediately go back into an available ACD/UCD status can use a preprogrammed WRAPUP END flexible button.

To override the Wrapup Timer:

1. Preprogram a WRAPUP END flexible button using feature code 584.

2. Press the preprogrammed WRAPUP END flexible button.

UCD Calls In Queue Display

From an idle display key telephone:

1. Dial [567],

-orPress the preprogrammed flexible button.

2. Dial the desired UCD group number (550-565). The ON/OFF button LED (SPEAKER button LED on IP Phone) will light steady.

 This idle display prompts a Supervisor that a group is having

problems answering their calls.

 The display tells the agent and their supervisor how many calls

are in queue.

 The agent automatically receives the calls in queue display

whenever there is a call in queue.

3. Replace the handset or press ON/OFF (SPEAKER button on IP Phone) to terminate display.

This feature cannot be used with a call in progress. The station is considered busy for incoming calls during this operation.

Page 34

16 ACD/UCD

UCD Overflow Station Forward

An enhancement allows UCD calls reaching the Overflow Station to call forward to another station:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Press the FWD button or dial [640].

3. Dial the desired code: [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer

4. Dial the 3- or 4-digit destination number where calls are to be forwarded (Station, Voice Mail, UCD group, Hunt group). A confirmation tone will sound.

5. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).

To remove call forwarding:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Press the FWD button. A confirmation tone will sound and the FWD LED will extinguish.

Page 35

Alternate Dial Plan 17

Alternate Dial Plan

When you use an MPBE, the 3-digit default dial plan uses station numbering of 100-419 (320 stations) and feature code numbering beginning with feature code 420 as shown in the

Plan” on page 112

. When your system has more than 320 stations,

“Default Numbering

default station numbering would cause conflicts with default feature code numbering. For example, physical station number 321 would be station 420 in the default numbering plan, and this conflicts with VM Msg Set default feature code of 420.

The Alternate Dial Plan programming feature is used when your system has more than 320 stations (using an MPBE). The default Alternate Dial Plan uses station numbering of 100-591 (492 stations) and feature code numbering that uses the 3-digit default dial plan with a leading digit of 8, resulting in a 4-digit feature code plan. For example, the VM Msg Set default feature code of 420 becomes 8420. Feature code numbering under the default Alternate Dial Plan is as described above with the following exceptions:

 6540 (Answering Machine Emulation w/ringing) is changed

to 8665

 6541 (Answering Machine Emulation w/speaker) is changed

to 8666

 88 (CO Line Direct Access) is changed to 8888  89 (Loop Key) is changed to 8889

The Alternate Dial Plan does not apply to MPB1 or MPB2 systems.

Page 36

18 Answering Machine Emulation

Answering Machine Emulation

When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.

Notification Methods

There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.

The preprogrammed button type defines the operation mode (654+0=Ring Mode, 654+1=Spkr Mode; 8665=Ring Mode - Alt Dial Plan, 8666=Spkr Mode - Alt Dial Plan). An incoming CO call rings at a station and forwards (except busy type) to the station’s VM mailbox.

Ring Mode

The preprogrammed flexible button flashes red while the caller is in your mailbox. You can press the flashing button and the audio is broadcast over the speaker of the keyset. The MUTE key is also enabled and the LED lights solid red. When the call is ringing the station in the ring mode, the display shows:

VM SCREENING RING MMM DD YY HH:MM am

Speaker Mode

The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows.

VM SCREENING MMM DD YY HH:MM am

Page 37

Attendant Features 19

MAILBOX Options

The Mailbox Owner can select from the following options when a call is sent to their voice mailbox.

To leave caller in VM and turn off speaker:

Press the ON/OFF button (SPEAKER button on IP Phone) and continue to listen to message being left without taking action at the keyset. After the VM message is left, the preprogrammed button will be solid red and the keyset will return to idle.

To talk to party leaving the message:

Press the MUTE key. Station is still in CONF and caller can hear VM and you.

To pick up call:

Press the flexible button. When the call is picked up, the voice mail system will disconnect from the call.

Attendant Features

If your station is designated as the Attendant station, the following features are available to assist you in efficiently operating your telephone.

Attendant Clear Alarm

The Attendant can dial feature code [606] to clear any alarm. This function does not clear the condition, only the display.

Attendant CO Line External (Off-Net) Forward

To activate off-net forwarding:

1. Dial [603] on the dial pad,

-or-

2. Press the preprogrammed CO OFF-NET FORWARD button.

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20 Attendant Features

3. Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups

4. Dial the speed bin number that contains the number where calls are to forward. A confirmation tone will sound.

To cancel off-net forwarding:

1. Dial [603] on the dial pad,

-orPress preprogrammed CO OFF-NET FORWARD button.

2. Dial the CO group access code.

3. Dial [#] on the dial pad. A confirmation tone will sound.

Attendant Custom Message

Program the ten custom messages for system-wide use at the first Attendant station as follows:

1. Dial the Custom Message program code [694] on the dial pad. The following message displays:

ENTER MSG NO MMM DD YY HH:MM am

2. Enter a valid message bin number [21-30]. The following message displays after the bin number has been selected.

mmmmmmmmmm... ENTER MSG:

Page 39

Attendant Features 21

3. Enter the letters for the custom message using the dial pad keys as shown:

Other Codes

A - 21 B - 22 C - 23

D - 31

D - 31 E - 32

E - 32 F - 33

F - 33

1 = 1# 8 = 8# “ = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

G - 41 H - 42

I - 43

J - 51 K - 52 L - 53

M - 61 N - 62 O - 63

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

P - 71

R - 72

S - 73

Q - 74

T - 81

U - 82

V - 83

0PER

 Up to 24 alphanumeric characters may be entered (represents

W - 91

X - 92 Y - 93 Z - 94

5 = 5# : = 12 ! = *1 = = #4

6 = 6# - = 13 $ = *2 # = ##

7 = 7# ‘ = 14 & = *4 . = 24

48 digits). Characters display when entered.

 Attendant must go idle after programming a message before

another message may be programmed.

4. Press the HOLD button to enter message. A confirmation tone will sound.

Attendant Day/Night/Special

The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button or a Soft Key to place the system into Night Mode.

The Night Service feature provides a means to place the system in night mode or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature flexible button [604].

If the system was placed in night mode by the Attendant using the DND button, or if the system was placed in night mode by the automatic schedule, the night service flexible button cannot remove the system from night mode.

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22 Attendant Features

To use this feature:

1. Press the preprogrammed NIGHT SERVICE button once (631, DND by default),

-orUse the Soft Key’s DND option when in an idle condition (LED is lit

solid).

2. Press the DND button or Soft Key again to activate the Special mode (LED flashes).

 The DND button (by default) or Soft Key acts as a rotary in this

manner, starting in Day mode, Night mode, then Special mode.

 When one Attendant activates this mode, other Attendant

stations’ DND buttons are lit accordingly.

Attendant Directory List Programming

The Attendant can program up to 200 names in the directory list. When the directory list is accessed by any display telephone user, the system displays the name associated with a speed dial number so when the desired name is shown, the user may have the system dial the number.

To access Directory List Programming:

Dial the Directory List program code [693]. The HOLD button will illuminate and the first entry (000) in the

Directory List will display:

DIR LST AAA BIN/ICM: XXXX nnnnnnnnnnnnnnnnnnnnnnn

AAA = Directory List entry number (000-199)

XXXX = One of the following:

» 3- or 4-digit station number (100-8999) » 3-digit local number/name translation table number (600-799 minus station numbers that would overlap) » 4-digit remote device number (1000-8999 minus (1000-8999 minus station numbers that would overlap) » 4-digit system speed bin number (9020-9999 for XTS, 9020-9099 for XTSc)

nnn = Programmed Name (blank, if none)

Page 41

Attendant Features 23

Directory List

The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers.

To modify the Directory List:

1. Enter the desired 3-digit Directory List number (000-199), or dial [] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

If changing a name already associated with an existing station, skip to Step 4.

2. Press TRANS.

3. Enter the 3- or 4-digit station intercom number.

4. Press the MUTE button.

5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered.

Other Codes

G - 41 H - 42

I - 43

P - 71

R - 72

S - 73

Q - 74

A - 21 B - 22 C - 23

J - 51 K - 52 L - 53

T - 81 U - 82 V - 83

0PER

D - 31

D - 31 E - 32

E - 32 F - 33

F - 33

M - 61 N - 62 O - 63

W - 91

X - 92 Y - 93

Z - 94

1 = 1# 8 = 8# “ = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

5 = 5# : = 12 ! = *1 = = #4

6 = 6# - = 13 $ = *2 # = ##

7 = 7# ‘ = 14 & = *4 . = 24

6. Press SPEED when finished. A confirmation tone sounds and the display shows the new or changed name.

7. Press HOLD, then use [] or [#] to scroll to next entry.

-orHang up to end programming.

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24 Attendant Features

To clear an entry:

1. Select the desired entry.

2. Press the TRANS button, then press FLASH.

3. Press SPEED, a confirmation tone will sound and the entry is erased.

Local Translation Table

The following procedure is used to associate names to the Local Number/Name Translation Table number only.

To add names to Local Translation number:

1. Enter desired three-digit Directory List number (000-199), or dial [] to scroll up (next entry) or [#] to scroll down (previous entry) through the list.

If just changing a name associated with an existing Table entry, skip to Step 4.

2. Press TRANS.

3. Dial three-digit Local Number/Name Translation Table number (600-799) that represents the desired telephone number.

4. Press MUTE.

5. Use the keys on the dial pad to enter the name (up to 24 characters may be entered). The display updates as the name is entered.

If an error is made during keystroke entry, press FLASH to clear the current name.

6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or changed name.

7. Press HOLD, then use [] or [#] to scroll to next entry.

-orHang up to end programming.

Page 43

Attendant Features 25

Speed Dial Bin

The following procedure is used to associate names to a system speed dial bin only.

To add names to a System Speed Bin:

1. Enter desired 3-digit Directory List number (000-199), or dial [] to scroll up (next entry) or [#] to scroll down (previous entry) through the list. (If changing a name already associated with an existing System Speed Dial Bin entry, skip to Step 4.)

2. Press TRANS.

3. Dial system speed dial bin location (9020–9999 or 9020-9099 for

4. Press MUTE.

5. Use keys on the dial pad to enter the name (up to 24 characters may be entered). The display updates as the name is entered.

6. Press SPEED when finished. Confirmation tone sounds and the display updates.

7. Press HOLD, then use [] or [#] to scroll to next entry.

-orHang up to end programming.

XTSc).

Attendant Disable Outgoing CO Line

The first Attendant can disable CO lines to prevent outgoing access to those lines.

To disable CO Lines:

1. Lift the handset, or press the ON/OFF button (SPEAKER button on IP Phone).

2. Dial [602] on the dial pad. A confirmation tone will sound.

3. Press the line button(s) of the CO Line(s) to disable. The CO Line button(s) LED flashes; a confirmation tone sounds.

To reactivate the CO Line(s):

Repeat Steps 1-3 to disable this feature.

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26 Attendant Features

Attendant Override

When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb.

To call a station busy on a CO call:

Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.

After five (5) seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through.

To call a station in Do Not Disturb mode:

Press the preprogrammed ATTN OVERRIDE button. The station is signaled with a Camp On tone.

Attendant Setting Time and Date

System Time/Date must be set by the first programmed Attendant via admin programming or using feature code 692.

To set using the feature code:

1. Dial [692] on the dial pad. A confirmation tone will sound.

2. Enter date and time as follows: YYMMDDHHMM

YY = Year (00-99) HH = Hour (00-23) MM = Month (01-12) MM = Minute (00-59) DD = Day (01-31)

When the correct number of digits are entered, a confirmation tone will sound.

3. Press the ON/OFF button (SPEAKER button on IP Phone) to OFF to update the display.

Page 45

Attendant Features 27

Attendant Speed Dial - System Storing

System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100.

1. Press SPEED once, then press the desired outside line key,

-orPress SPEED twice to select an outside line automatically.

2. Dial the System Speed bin location (9020-9999 or 9020-9099 for

XTSc).

3. Dial telephone number.

4. Press SPEED.

5. Hang up.

Speed Dial Options

To use the following speed dial options, enter as shown:

Initiate a Pulse-To-Tone Switchover

Insert a Pause Press HOLD during number entry.

Insert a Flash into the Speed Number

Insert a Non-Display Character

Press TRANS during number entry.

Press FLASH.

Press TRANS as the first entry in the speed bin.

Speed Bin numbers 9060-9099 are not monitored by Toll Restriction.

This causes the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed.

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28 Attendant Features

Attendant Unavailable

The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.

To activate Unavailable Mode:

As the (first programmed) Attendant …

Press the preprogrammed UNAVAILABLE flexible button,

-orDial the Attendant Unavailable code [607] on the dial pad, and the

following results occur:

 The flexible button LED will light solid, if programmed.  Recalls and dial “0” calls will ring at the second Attendant’s

station.

 If the second Attendant places their phone in unavailable, the

third Attendant will receive recalls and dial “0” calls, and so forth through the sixth Attendant.

To deactivate Unavailable Mode:

As the (first programmed) Attendant …

Repeat activation process shown above (press Unavailable button or dial code 607), the following results will occur:

 The flexible button LED, if programmed, will extinguish.  The first Attendant will resume normal operation.  The second through sixth Attendants will not receive recalls or

dial “0” calls.

Attendant Voice Mail Alarm Clear

The Attendant display shows an alarm condition when the system detects that the digital voice mail is out of service.

Dial feature code [656] to clear any alarm from the display. This function does not clear the condition, only the display.

Page 47

Background Music (Optional) 29

Background Music (Optional)

To activate Background Music:

1. Dial [632] or press the preprogrammed BGM flexible button, then enter desired channel number on the keypad.

-orUse the Soft Key’s BGM option.

0:OFF 1/2/3: CH-1/2/3 MMM DD YY HH:MM am

LCD Display for XTS Systems

0:OFF 1:CH-1 2:CH-2 MMM DD YY HH:MM am

LCD Display for XTSc Systems

A confirmation tone will sound, and music is audible through the speaker.

2. Press Volume Bar to change the volume. The LCD displays:

SPEAKER BGM [#########] MMM DD YY HH:MM am

To deactivate Background Music:

1. Dial [632] again or press BGM flexible button, then enter [0].

-orUse the Soft Key’s BGM option.

2. A confirmation tone will sound and music will discontinue.

Page 48

30 Call Back

 SINGLE LINE TELEPHONE

The Background Music feature is not compatible with SLTs.

IP Phones do not support the Background Music feature.

Call Back

A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled.

To leave a Call Back request when a number is busy:

1. Either press the preprogrammed CALL BACK flexible button or use the Soft Key’s CALL-BK option (press the MSG/CALLBK button on IP Phone).

2. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone). When the busy station hangs up, you will be signaled.

3. Answer the call; the station you called will then be signaled. (If your station is busy when signaled, an automatic MSG will be placed at your phone.) Only one Call Back request can be left at a station; the second request will leave a message wait callback request.

When the Automatic Call Back Timer is enabled, a call back request is automatically invoked anytime you listen to a busy intercom tone for a preset period of time (default = 10 seconds).

Page 49

Call Coverage 31

 SINGLE LINE TELEPHONE

To leave a Call Back request when a number is busy:

1. Press the FLASH button.

2. Dial [622] and replace the handset.

Only one Call Back request can be left at a station; the second request will convert to a message waiting request.

Call Coverage

The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided.

To assign a Call Coverage Button:

1. Press [SPEED] + [SPEED].

2. Press a desired flexible button.

3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone will sound.

After a button is assigned, and that station receives a call:

1. You will receive audible and/or visual indications after a programmable period of time: an internal ring tone, and/or the same flash rate as the incoming CO line ringing rate.

 Ringing option = ringing, flashing Call Coverage LED, LCD

display as in following illustration:

 Non-Ringing option = flashing Call Coverage LED only (no

ringing or change to LCD)

CALL FOR STA XXXX MMM DD YY HH:MM am

Page 50

32 Call Coverage

2. Then press the flashing COVERAGE flexible button,

-orPress the ON/OFF button (SPEAKER button on IP Phone). The call is answered and will cease to ring at any other stations that

may have the same coverage appearance. After the call is answered, one of the following messages will

display:

Non-network system or in same Node:

CALL FOR STA XXXX FROM STA YYYY HH:MM:SS

Network system with call passed across a switch:

XXXXXXXXX CALLING YYYYYY HH:MM:SS

XXXXXXXXX = Name of calling party YYYYYY = Specific CO Line type being used (e.g., PRI #23)

HH:MM:SS = Amount of time on the call

 SINGLE LINE TELEPHONE

This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension need not be physically installed, only the SLT card must be installed.

Page 51

Call Forward 33

Call Forward

The Call Forward feature allows a station to have internal or external calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in Admin Programming.

To activate Call Forwarding:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone), press the FWD button or dial [640], then dial the appropriate forwarding condition code.

[6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer

-orUse the applicable Soft Key’s ALL-FWD, N/A-FWD, BSY-FWD, or B/

NA-FWD option.

2. Press the DSS button of desired station,

-orDial the desired extension number where to forward calls,

including ACD or UCD, Voice Mail, Hunt Group pilot numbers and Speed Dial bins for off-net forwarding.

3. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).

To remove Call Forwarding:

1. Lift the handset, or press the ON/OFF button (SPEAKER button on IP Phone).

2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A confirmation tone sounds and the FWD LED extinguishes.

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34 Call Forward

 SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662.

Call Forward - External (Off-Net)

Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature.

To activate Off-Net Call Forwarding:

1. Lift handset or press ON/OFF button (SPEAKER button on IP Phone).

2. Press the FWD button or dial [640] on the dial pad.

3. Press the desired preprogrammed speed bin flexible button. A confirmation tone sounds and the FWD button LED is Red Steady On.

4. Replace handset; ON/OFF button (SPEAKER button on IP Phone) extinguishes automatically, if used instead of handset.

-or-

1. Lift handset or press ON/OFF button (SPEAKER button on IP Phone).

2. Press the FWD button or dial [640] on the dial pad.

3. Dial [ that contains the number where calls are to be forwarded. A confirmation tone sounds and the FWD button LED is Red Steady On.

4. Replace handset; ON/OFF button (SPEAKER button on IP Phone) extinguishes automatically, if used instead of handset.

] on the dial pad. Dial the station/system speed bin number

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Call Forward 35

To remove Off-Net Call Forwarding:

1. Lift the handset or press ON/OFF (SPEAKER button on IP Phone).

2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes.

 SINGLE LINE TELEPHONE

The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button. The user must use the 640 feature code to activate and 662 to clear.

Call Forward - Follow Me

The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, ACD/UCD, Hunt Group, any other station in the system, or to an off-net location. When this call forward is activated, all calls presented to the forwarded station forward to the destination station immediately.

To activate Follow Me Call Forwarding:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial station number of the station from which forwarding is desired.

4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [ [7] = No Answer [9] = Busy/No Answer

] = Off-Net

5. Dial the three- or four-digit destination number where calls are to be forwarded (Station, Voice Mail, ACD/UCD, Hunt Group, or speed bin (only for off-net)).

6. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).

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36 Call Forward

To remove Follow Me Call Forwarding:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forward condition).

5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes.

To establish Follow Me Call Forwarding (off-site location):

1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station from which forwarding is desired.

4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [

] = Off-Net

[7] = No Answer [9] = Busy/No Answer

5. Dial the three- or four-digit destination number where calls are to be forwarded (System Speed Bin (off-net only), Station, Voice Mail, ACD/UCD, or Hunt Group). A confirmation tone sounds; five seconds later a dial tone is received.

To remove Follow Me Call Forwarding (off-site location):

1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.

2. Dial the Follow Me Forward code [642] on the dial pad.

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forward condition).

5. Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone.

Page 55

Call Park 37

Call Park

Call Park - Personal

Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer.

To park a call:

1. Press the TRANS button. The caller is put on Exclusive Hold.

2. Dial the Personal Park location code [438] on the dial pad,

-orPress the preprogrammed PERSONAL PARK button. A dial tone will

sound.

To retrieve a parked call:

Dial Personal Call Park location code [438] on the dial pad,

-orPress the preprogrammed PERSONAL PARK button. A talk path will

be established between the two parties.

 SINGLE LINE TELEPHONE

To park a call:

1. Press the FLASH button. A dial tone will sound.

2. Dial [438]. The call is placed in personal park.

To retrieve a parked call:

Dial [438]. The call is returned.

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38 Call Park

Conditions

» If the Call Park user receives or makes a second call while the

first call is parked, the user can alternately connect to the two calls by pressing the preprogrammed PERSONAL PARK button or by dialing [438].

Call Park - Station

Call park (by station number) allows external calls to be parked at a station other than your own.

To park a call:

1. Press the TRANS button. The call is put on Exclusive Hold.

2. Dial [439] + [XXX] (XXX=station number).

-or-

1. Press the TRANS button. The call is put on Exclusive Hold.

2. Press the preprogrammed CALL PARK (Station) button.

3. Dial [XXX] (XXX = station number).

To retrieve a parked call:

Dial [# 6] + [XXX] (XXX = the station number used to park the call) while at any telephone in the system, including the initiator’s.

-orDial [438] from the initiator’s station.

To create a CALL PARK (Station) button:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button.

3. Dial [439] + [#]. A confirmation tone sounds.

 SINGLE LINE TELEPHONE

The SLT user cannot park a call using the Call Park - Station feature. The SLT user can retrieve a Call Park - Station call by using the [#6] procedure in the digital keyset section above.

Page 57

Call Park 39

Call Park - System

An external call can be placed into one of 14 parking locations and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, the Attendant(s).

To park a call, either:

1. Press the TRANS button. The caller will be put on hold.

2. Dial the parking location (424-437=XTS, 430-437=XTSc). A confirmation tone will sound.

3. If a busy tone is received, press TRANS twice and dial another park location, or press the CALL PARK flexible button for a different parking location.

-or-

1. Press the CALL PARK flexible button. The caller will be parked at the location programmed on the button.

2. If a busy tone is received, press TRANS twice and dial another park location, or press the CALL PARK flexible button for a different parking location.

To retrieve a parked call, either:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Press [#].

3. Dial parking location (424-437=XTS, 430-437=XTSc) where call was parked, or press the preprogrammed PARKED CALL PICKUP flexible button.

-orUse the Soft Key’s P-PKP 1 option when in an idle condition (to

pickup from park location 1 only).

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40 Call Pickup

To create a PARKED CALL PICKUP button:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button.

3. Dial [#] + the desired parking location (424-437=XTS, 430-437=XTSc).

 SINGLE LINE TELEPHONE

To park a call:

1. Press the FLASH button. The caller is put on Exclusive Hold.

2. Dial parking location (424-437=XTS, 430-437=XTSc). A confirmation tone will sound.

3. If busy, press the FLASH button twice and dial another park location.

To retrieve a parked call:

1. Lift the handset and press the [#] button.

2. Dial parking location (424 to 437) where call was parked.

Call Pickup

A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure.

A station can pickup a call ringing to an unattended station within the same ACD/UCD group by using the Group Call Pickup procedure.

Directed Call Pickup

To create a Pickup Button:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button, then dial #0.

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Call Pickup 41

To use Directed Call Pickup:

1. Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting.

2. Press the preprogrammed PICKUP button to answer the call.

 SINGLE LINE TELEPHONE

To use Directed Call Pickup:

1. Lift the handset.

2. Dial [#1].

3. Dial station number of ringing telephone.

You MUST have access to the specific outside line or a LOOP button to do a directed call pickup.

Group Call Pickup

To create a Pickup Button:

1. Press [SPEED] + [SPEED].

2. Press the desired flexible button.

3. Dial #0.

To use Group Call Pickup:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Dial [#0] on the dial pad,

-orPress preprogrammed PICKUP button to answer call.

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42 Call Transfer

 SINGLE LINE TELEPHONE

To use Group Call Pickup:

1. Lift the handset.

2. Dial [#0]. You will be connected to the incoming intercom or outside line call.

You must be in the same Pickup group as the ringing telephone to pickup the call.

You MUST have access to the specific outside line or LOOP button to use Group Call Pickup.

Call Transfer

Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station, an ACD/UCD Group, or a Hunt Group. Outside line calls can also be transferred to another outside destination by using a trunk-to-trunk transfer.

Executive/Secretary Transfer

If you are designated the:

 Executive station, and your phone is busy or in DND, all calls

will be routed to the Secretary station.

 Secretary station, you can signal the Executive that is busy or

in DND by using the Camp On feature.

PBX/Centrex Transfer

While connected to an outside line (PBX/Centrex):

1. Press FLASH. The transfer dial tone sounds.

2. Dial the PBX/Centrex station number.

3. Hang up to complete the transfer.

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Call Transfer 43

 SINGLE LINE TELEPHONE

To make a PBX/Centrex Transfer:

1. Press the FLASH button. An intercom dial tone will sound.

2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (a stutter tone will sound).

3. Dial the desired telephone number.

4. Replace the handset to complete the transfer.

Screened Transfer

To conduct the transfer, while connected to an outside line:

1. Press the station button where call is to be transferred (if programmed on your telephone) or press TRANS and dial station number.

The called extension signals according to the selected intercom H, T, or P mode.

2. When that extension answers, announce the transfer.

3. Hang up to complete the transfer.

To answer the Screened Transfer:

Your intercom will be signaling according to the selected intercom H-TP mode.

1. Answer the intercom and receive the transfer notice.

2. Press OUTSIDE LINE or flashing LOOP button on hold.

If Direct Transfer is enabled, the screened transfer will go directly to the handset. You do not have to press a LINE or LOOP button to answer.

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44 Call Transfer

Transfer Search

When attempting to locate a party:

1. Press a station DSS button to signal the station or press TRANS and dial desired station.

2. If the station is unavailable, press another station DSS button to enter a new station number or press TRANS twice and dial the station number.

3. When the station answers, hang up to complete transfer.

Unanswered CO Call Transfer

While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station:

1. If on another call, place the current call on hold and replace the handset or press ON/OFF (SPEAKER button on IP Phone).

2. Dial the INC CO XSFR code [639] or press preprogrammed INC CO XSFR flexible button.

3. Press a DSS, Group button, or dial a station or group number. Call automatically transfers to that destination.

4. You can then return to the call placed on hold.

Unscreened Transfer

1. Press the TRANS button.

2. When the called extension begins to signal, hang up to transfer the call (the Recall Timer start).

3. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).

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Call Transfer 45

Trunk-To-Trunk Transfer

While connected to an outside line (PBX/Centrex):

1. Press TRANS. The transfer dial tone sounds.

2. Press a CO line / Loop flexible button.

-orDial [9].

-orDial a CO line/group access code.

3. Dial the desired outside line destination number.

4. Hang up to complete the transfer.

E911 feature enabled precludes dial 9 access. LCR feature enabled precludes Loop button access.

 SINGLE LINE TELEPHONE

While connected to an outside line (PBX/Centrex):

1. Press the FLASH button. A dial tone will sound.

2. Dial [9].

-orDial a CO line/group access code.

3. Dial the desired outside line destination number.

4. Hang up to complete the transfer.

E911 feature enabled precludes dial 9 access.

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46 Caller ID Display

Caller ID Display

Caller ID Display (Answered Calls)

The Answered Caller ID Table feature can store up to 100 ( the most recently answered calls with caller ID. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back. The table displays the caller ID number and the identity of the station that answered the call.

This table may be accessed from any user station display phone. Any Attendant station can delete a table entry, one entry at a time.

XTSc/MPB1), 250 (MPB2), or 1000 (MPBE) system-wide entries of

To start the review process at the beginning of the table:

Dial [659]. Refer to the table in the next section for navigation instructions.

Caller ID Display (Unanswered Calls)

An Unanswered Call Management Table with 100 (XTSc/MPB1), 250 (

MPB2), or 1000 (MPBE) system-wide entry capacity is maintained in the

system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.

To start the review process at the beginning of the table:

Dial [635].

Page 65

Caller ID Name/Number 47

Keypad Functions

The following functions apply to both Answered and Unanswered Call Management Tables:

Function Button

Review next item in table entry MUTE

Step to next table entry HOLD

Delete table entry (Attendant only) FLASH

Exit table review function ON/OFF (SPEAKER for IP Phone)

Step to previous table entry TRANS

Call Back SPEED

Caller ID Name/Number

This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed.

During the call, press the flexible button to toggle between the normal call information display and the name/number display.

The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name.

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48 Calling Forward Override

Calling Forward Override

The Call Forward Override feature allows a user to reach a busy station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination.

1. Dial [5#] followed by the desired station extension.

2. Press the appropriate preprogrammed button. Call Back = [622] Camp On = [620] Executive Override = [625] Message Wait = [623] OHVO = [628]

Calling Station Handsfree Mode Override

This feature enables a calling station to override a called station’s T intercom setting.

When placing a call to a station and handsfree is desired:

1. Dial [7#] on the dial pad.

2. Dial the extension number,

-orPress the DSS button of desired station (call connects to the station

in a handsfree mode).

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Calling Station Tone Mode Override 49

Calling Station Tone Mode Override

This feature enables a calling station to override a called station’s H or P intercom settings.

When placing a call to a station and tone ringing is desired:

1. Dial [6#] on the dial pad.

2. Dial the extension number,

-orPress the DSS button of the desired station (call tone rings station).

Camp On

A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button. The busy party receives a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places their existing outside call on hold and is connected to the person placing the Camp On. They can then pick up the call on the appropriate line.

To alert a busy station of your call:

1. Press the CAMP ON button,

-orUse the Soft Key’s CAMP-ON option. The called station will receive one burst of ringing.

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50 Camp On

2. When the called party answers, consult with them or hang up to transfer call.

If a station is in DND, only the Attendant can Camp On using the Attendant override feature. Camp On or Override drops any internal callers to which that station is talking.

To answer a call that is waiting:

1. Press your flashing CAMP ON button when you hear one burst of muted ringing. Any outside line you are connected to will be placed on hold.

2. Converse with the station placing the call,

-orIf a call is being transferred, press the flashing OUTSIDE LINE button. If you do not have a CAMP ON button:

 Go on-hook with your present call, the Camp On call will ring

through,

-or-

 Place the present call on hold, then go on-hook, the Camp On

call will ring through.

 SINGLE LINE TELEPHONE

To alert a busy station of your call:

1. Press the FLASH button.

2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain on original call.

To answer a call that is waiting (while on a CO line call):

1. Receive Camp On warning tone through the handset.

2. Choose desired call (hang up on present call and take new call, or ignore Camp On signal).

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CO Line - Access 51

CO Line - Access

To access an outside line:

1. Press an idle CO line button or a POOL button,

-orDial a CO line group access code or an LCR code: 9, 801-823, 88+LLL

(LLL = CO Line number). Use 8888+LLL if using an Alt Dialing Plan.

2. Dial the desired number for outside call.

3. Lift the handset to converse or use the speakerphone.

 SINGLE LINE TELEPHONE

To access an outside line:

1. Lift the handset.

2. Dial access code: 9, 801-823, 88+LLL (LLL = CO line number). Use 8888+LLL if using an Alt Dialing Plan.

3. Dial telephone number.

CO Line Queue

If you wish to be placed on a waiting list for a particular outside line that is busy, to become available:

1. Press desired busy OUTSIDE LINE button,

-orPress the POOL button. (A busy tone will sound.)

2. Press the preprogrammed CO LINE QUEUE button (621).

3. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).

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52 Conference

To answer a queue:

If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Press the flashing OUTSIDE LINE button, or LOOP button.

To cancel a call back request:

1. Dial the CO Line Queue Cancel code [626] on the dial pad.

2. Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone).

 SINGLE LINE TELEPHONE

1. Dial an outside line access code, a busy tone will sound.

2. Press the FLASH button.

3. Dial [621]. A confirmation tone will sound.

Conference

Conference Combinations

Only stations that have conference enabled can institute a conference.

Add-On Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.

Multi-Line Conference -- One internal station can engage in a conference with up to four outside parties.

A maximum of eight parties can be included in a conference.

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Conference 53

Conference Procedures

8-button digital telephones can assign a Conference button by using feature code 624.

To establish a Conference:

1. Lift the handset.

2. Select an intercom station or dial desired outside party.

3. When called party answers, press the CONF button.

4. Add the next conference party by selecting another outside line or intercom station, or by using the Soft Key’s ADD MEM option.

5. If the next conference party is an outside line and a busy or wrong number is encountered, press one of the conference parties on hold. This drops the busy or wrong number party. Press the conference button again and repeat Step 4.

6. When the last party answers, press the CONF button twice (All parties will be connected).

To exit a Conference (controller only):

For a Single-line conference …

1. Press the ON/OFF button (SPEAKER button on IP Phone) to ON.

2. Press the MUTE button, then replace the handset to monitor the conference.

For a Multi-line

1. Press the HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped.

2. Either press CONF and hang up or press the ON/OFF button (SPEAKER button on IP Phone) or use the Soft Key’s EXIT option to leave the other conference parties still connected in an

conference …

unsupervised conference. The CONF button flashes and the timer starts. There is a warning tone before the other parties are dropped.

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54 Conference

To re-enter a Conference:

When the controller re-enters the conference, the disconnect timer is reset.

1. Lift the handset to re-enter a monitored conference.

2. To re-enter a conference placed on hold, repeat the steps for establishing a conference.

3. To re-enter an unsupervised conference, lift the handset and press the flashing CONF button or use the Soft Key’s RE-ENTER option. The CONF button will light steady and a confirmation tone will sound.

To terminate a Conference, the conference initiator who is actively in the conference must:

Replace the handset or press the ON/OFF button (SPEAKER button on IP Phone) to OFF.

To terminate an Unsupervised Conference:

Press the flashing CONF button or use the Soft Key’s END option while on-hook, all parties will be dropped.

To terminate a party during a Conference call:

1. Press the line button of the party you wish to drop.

2. Replace the handset, or press the ON/OFF button (SPEAKER button on IP Phone).

3. Lift the handset, or press the ON/OFF button (SPEAKER button on IP Phone).

4. Press the flashing CONF button.

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Conference 55

 SINGLE LINE TELEPHONE

To set up a Conference with one external and one other internal station:

1. Make outside call.

2. Press the FLASH button to put the call on hold.

3. Dial number of internal station you wish to add.

4. When the station answers, press the FLASH button again. All three parties are connected.

To set up a Conference with Personal Park:

1. While connected to an outside line, press the FLASH button. The intercom dial tone will sound.

2. Dial [438]. The first call will be placed in personal park.

3. Dial the desired number for the second call.

4. Press the FLASH button. The Intercom dial tone will sound.

5. Dial the code for SLT Conference Park [664]. All three parties will be conferenced.

6. Hang up to terminate the conference.

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56 Dial-By-Name

Dial-By-Name

The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station.

The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.

(NOTE … This feature should not be confused with the Name In Display function.)

1. Dial the Dial-By-Name code [6

] on the dial pad,

A-2 B-2

C-2

-orPress the preprogrammed DIAL-

BY-NAME flexible button.

G-4 H-4

I-4

J-5 K-5

L-5

2. Dial the person’s last name on the keypad as shown.

Example …

To search for the name BROWN,

P-7

R-7 S-7

Q-7

T-8 U-8 V-8

OPER

press [2] [7] [6] [9] [6].

When the system finds a numeric match for the name being dialed:

 A call will be placed to the station matching the name.  An intercom call will signal the station according to the

D-3 E-3 F-3

M-6 N-6 O-6

W-9

X-9 Y-9 Z-9

intercom mode selected: H, T, or P.

 If fewer than 8 digits are dialed, the numeric match is dialed

after a 10-second interdigit time-out occurs, or when the [#] key is pressed.

Page 75

Directory Dial 57

Directory Dial

Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button.

Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.

Directory Dialing may also be used to transfer a call from one station to another.

To view the Directory List:

1. Dial the Directory List dial code [680] on the dial pad,

-orPress flexible button programmed as a directory dialing button,

-orUse the Soft Key’s DIR-DIAL option when in an idle condition.

2. Press a button on the keypad that represents the letter of the alphabet to begin viewing the list of names.

Example … pressing 2 once will produce names starting with A. When 2 is pressed a second time, names that start with B will display. Pressing 2 a third time will display names that start with C.

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58 Directory Dial

3. The alphabet is represented on the keypad as shown:

A B C D E F

A = 2 B = 22

C = 222

G H I J K L M N O

456

T U V

W X Y ZP Q R S

789

O P E R

Names beginning with the letter chosen will show on the LCD display.

If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display.

Letters “Q” and “Z” are not marked on many telephone keypads; however, the illustration above shows the correct keys used to access these letters.

4. Dial [

] to scroll up (next entry) through the list,

-orDial [#] to scroll down (previous entry) through the list,

-orPress another key to view the list for a different letter of the

alphabet.

5. When the desired name displays on the LCD, press the SPEED button to automatically dial the destination station or outside phone number (via speed dial).

Page 77

Do Not Disturb / Page Block 59

To transfer a call using Directory Dialing while on a call:

1. Press the TRANS button.

2. Dial the Directory Dial Code [680] on the dial pad,

-orPress the flexible button programmed for directory dialing.

3. Press digit associated with person’s name, when it displays, press SPEED to automatically dial destination station.

4. Hang up to complete the transfer.

Calls may be transferred to internal stations only. An attempt to transfer a call off-net (via a speed dial bin) results in the call recalling upon going on-hook.

 SINGLE LINE TELEPHONE

Not applicable

Do Not Disturb / Page Block

To activate Do Not Disturb:

Press the preprogrammed DND button once (DND button lights steady). The DND button can be pressed while the phone is ringing to stop the ringing.

-orUse the Soft Key’s DND option when in an idle condition.

-orPress the DND fixed feature button on the IP Phone (DND button

lights steady).

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60 Do Not Disturb / Page Block

To activate Page Blocking:

Press the preprogrammed DND button a second time (DND button flashes).

-orUse the Soft Key’s DND option a second time when in an idle

condition.

-orPress the DND fixed feature button on the IP Phone a second time

(DND button flashes).

To remove Do Not Disturb:

Press the preprogrammed DND button a third time (DND fixed feature button on the IP Phone), use the Soft Key’s DND option a third time, or dial either [631] or [662]. The button LED extinguishes and DND cancels.

To activate One-time Do Not Disturb:

Press preprogrammed DND button while you are off-hook and connected to a CO line or intercom call (DND fixed feature button on the IP Phone). The DND button LED will light, and off-hook tones at your station are cancelled.

To cancel One-time Do Not Disturb:

Replace the handset. The DND button LED will extinguish and DND will be cancelled.

 SINGLE LINE TELEPHONE

To activate Do Not Disturb:

1. Lift the handset.

2. Dial [631].

3. Replace the handset.

To remove Do Not Disturb:

1. Lift the handset.

2. Dial [631] or [662].

3. Replace the handset.

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Executive Override 61

Executive Override

Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature.

Executive Override allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in CO Line conversations. A change in volume may occur on the CO Line or intercom call after the barge-in occurs.

If you call a busy station:

1. Press the preprogrammed EXECUTIVE OVERRIDE button (625). The Executive station is bridged onto the CO line conversation in progress at the called station. An optional warning tone is presented to all parties prior to cut-thru.

 The conversation in progress is received on the Supervisor’s

handset and the Executiver’s MUTE button LED is lit to indicate that the Executive’s transmit is muted.

 To participate in the conversation in a true conference mode,

the Executive can press the MUTE button to remove the mute condition.

2. Replace the Executive station handset to terminate the override.

Page 80

62 Flash

Flash

When connected to an outside line:

Press FLASH to disconnect the outside line and reseize an outside line dial tone.

» » » 8-button telephone users can assign a FLASH button by using code [660].

Flash Key on Intercom

When connected to a page zone or another internal party:

Press FLASH to disconnect page or intercom call. An intercom dial tone will sound.

Flexible Button Programming

To program a flexible button (to use feature codes):

1. Press SPEED twice.

2. Press the button to be programmed (must be programmed in database as a flexible button).

3. Dial the desired code (refer to the

page 112

enter). A confirmation tone will sound.

4. Press the ON/OFF button (SPEAKER button on IP Phone).

, and the feature’s description for any additional digits to

To program a flexible button (to use speed bin dialing):

1. Press SPEED twice.

“Default Numbering Plan” on

2. Press the button to be programmed (must be programmed in database as a flexible button).

3. Press the SPEED button.

4. Dial the speed bin number. A confirmation tone will sound.

5. Press the ON/OFF button (SPEAKER button on IP Phone).

Page 81

Group Listening 63

To erase a flexible button:

1. Press SPEED twice.

2. Press the flexible button to be erased.

3. Press FLASH. A confirmation tone will sound.

4. Press the ON/OFF button (SPEAKER button on IP Phone).

To check flexible button programming:

1. Lift the handset.

2. Press SPEED, then dial [7] + [#].

3. Dial [2] to select the KEYBTN option.

4. Press the desired flexible button(s) to display programming for the button(s) on the LCD.

5. When finished, replace the handset.

Group Listening

All digital key stations have a built-in speakerphone. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation.

To activate Group Listening:

While conversing on the handset, press the ON/OFF button (SPEAKER button on IP Phone).

Both parties of the conversation can then be heard on the digital station's speaker. The speakerphone microphone is muted while the handset is off-hook.

To deactivate Group Listening:

While off-hook, press the ON/OFF button (SPEAKER button on IP Phone).

Group Listening is NOT available when the station is in the Headset Mode.

Page 82

64 Headset Mode

Headset Mode

A modular headset may be used by connecting the headset to the handset jack on the keyset (leaving the handset in place). A headset can also be connected to the 2.5 mm jack that is located on the left side of most Vodavi digital telephone models. The ON/OFF button on the digital telephone (SPEAKER button on IP Phone) is used to initiate and end calls while using the headset.

To activate Headset Mode:

Dial [634] on the dial pad,

-orPress the preprogrammed HEADSET MODE button.

-orUse the Soft Key’s HEADSET option when in an idle condition. The LED will light steady.

While Headset mode is active, the ON/OFF button SPEAKER button on the IP Phone) activates the headset and disables speakerphone and intercom call announce operation at your station.

To install the headset, see the Installation Manual.

To deactivate Headset Mode:

Dial [634] on the dial pad,

-orPress the preprogrammed HEADSET MODE button.

-orUse the Soft Key’s HEADSET option when in an idle condition. The LED will extinguish.

Station must be programmed in database programming for headset operation before the flexible button can be programmed.

Page 83

In and Out Button 65

 SINGLE LINE TELEPHONE

Not applicable

In and Out Button

An In and Out Button will toggle a station from an in status to an out status and from an out status to an in status. When in an out status, the LCD will display “STA IN OUT OF OFFICE” and all incoming calls will forward to the Preset Internal Busy Forward destination (Flash 50/51, Page C, Button #2). If no forwarding destination is programmed in Flash 50/51, the call will be presented without forwarding. Attendant stations and SLT stations do not have the In and Out feature capability.

To change In and Out status:

Press the preprogrammed In and Out Button (feature code 644).

Intercom

Using an Intercom Button

To program a Flexible Button as an Intercom Button:

1. Press the SPEED button twice.

2. Press the desired flexible button to program.

3. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound.

Page 84

66 Intercom

When intercom call rings a busy station (w/intercom btn):

1. The calling station receives ringback tone instead of busy tone. The called station hears muted or reminder ring and their intercom button LED starts flashing at the incoming CO line rate. This indicates an incoming intercom call.

2. The called station can place the current CO call on hold by pressing the HOLD button,

-orPlace the current intercom call on hold by pressing the HOLD

button. The intercom call is placed on hold on the available intercom button.

3. The called station then presses the flashing intercom button to answer incoming intercom call. When answered, the following message displays on the called station LCD:

CALL FROM STA XXX MMM DD YY HH:MM am

Sta XXX can be a programmed station name.

 SINGLE LINE TELEPHONE

Not applicable

Answering an Intercom Call

Depending on the selected intercom operating mode, answer the intercom call as indicated:

andsfree Mode (No LED) -- You will hear three bursts of tone and an

announcement.

Reply handsfree or lift the handset for privacy.

Page 85

Intercom 67

Tone Mode (LED On) -- You will hear repeated bursts of intercom tone ringing and HOLD button slow flashes.

Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone) to answer.

-orPress the H-T-P button to the H mode to answer.

rivacy Mode (LED Flashing) -- You will hear three bursts of tone and a

one-way announcement. The calling party cannot hear conversations in progress.

Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone) to answer.

-orPress the H-T-P button to the H mode to answer.

Use feature code 667 to select an H, T, or P mode for 8-button digital telephones. Each use of this feature code acts as a rotary through the three options.

Intercom Transfer

To use Intercom Transfer without DSS Buttons:

1. Receive or make an intercom call.

2. Press the TRANS button. An intercom dial tone will sound.

3. Dial the desired station number.

4. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer).

5. Hang up (stations 1 and 2 will be connected).

To use Intercom Transfer with DSS Buttons:

1. Receive or make an intercom call using a DSS button.

2. Press the TRANS button. An intercom dial tone will sound.

3. Press the DSS button where to transfer the call.

4. Hang up (stations 1 and 2 will be connected).

Page 86

68 Intercom

Intercom Calls

To place an Intercom Call:

1. Press the DSS button of the party to be called (if programmed at your phone),

-orDial the extension number.

Dialing a number in the numbering plan activates the telephone automatically.

(You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P modes.)

2. Lift the handset or use the speakerphone after the tone bursts stop.

3. Hang up to end the call.

To answer an Intercom Call:

In the T mode (LED On), you will hear repeated bursts of intercom tone ringing and the HOLD button slow flashes.

Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone) to answer,

-orPress the H-T-P button to the H mode to reply.

In the P mode (LED flashes), you will hear three bursts of tone and one- way announcement. The calling party cannot hear conversations in progress.

Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone) to answer,

-orPress the H-T-P button to the H mode to reply.

In the H mode (No LED), you will hear three bursts of tone and an announcement.

Reply handsfree or lift the handset for privacy.

Page 87

IP Phone 69

 SINGLE LINE TELEPHONE

To place an intercom call:

1. Lift the handset.

2. Dial the intercom number. You will hear ringing if the called station is in the “T” answering mode or two bursts of tone if the called station is in the “H” or “P” modes.

3. Hang up to end the call.

To answer an intercom call:

Lift the handset,

-orIf your SLT is equipped with a speakerphone, press the Speaker

button to converse in a handsfree mode.

IP Phone

The IP Phone provides the same functionality as other Vodavi digital telephones, with the following differences.

 Features not supported: OHVO, Background Music, feature

code 695 for changing ring codes.

 Can make pages, but cannot receive pages.  The PGM button is the H-P-T rotary.  ICM and SAVE buttons are non-functional at this time.

Page 88

70 Keyset Mode

Keyset Mode

This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone.

This setting is stored in back-up memory in the case of a power outage or system reset.

When telephone is set to AT command mode, the following AT commands are supported:

Command

Mode

Inactive No CTI information is sent/received by the telephone.

ATD Modem Dialing Command -- The telephone will recognize the

ATD and accept digits after the command.

ATH or ATH X (X= 0 or 1)

CKTU Command used with Wanderer (a cordless key telephone

PC Phone CTI information used with Discovery Desktop and Discovery

SPI Service Provider Interface -- Command used with 1st Party

Modem On-Hook / Off-Hook Command -- ATH or ATH0 will force the telephone to go to the on-hook state from its current state. ATH1 will force the telephone to go to the offhook state from it’s current state.

unit). The baud rate is not used in this mode; no change is necessary.

PCPhone software must be set to 4800 baud rate.

Call Control TAPI applications such as Discovery Link

Description

TAPI For 3rd Party Call Control TAPI applications such as Discovery

Net Phone.

CKTU & TAPI

For simultaneous use of CKTU and 3rd Party Call Control TAPI

Page 89

Last Number Redial 71

At an idle station:

1. Dial the Keyset Mode code [648] on the dial pad,

-orPress the preprogrammed KEYSET MODE button, the following

displays:

INACTIVE 2400 MODE= SAVE=HOLD BAUD=#

2. Press [

3. Press [#] to scroll through the baud rates.

4. Press the HOLD button to save the desired entries.

] to scroll through the keyset modes.

 SINGLE LINE TELEPHONE

Not applicable

Last Number Redial

The Last Number Redial (LNR) feature permits the automatic redialing of the last telephone number dialed on an outside line. Up to 24-digits can be stored. Outside line selection of the same line used is automatic.

To use Last Number Redial, either:

Press the preprogrammed LAST NUMBER REDIAL button (code 650 this code available only on XTS systems).

-orPress the SPEED button, then press [#].

-orUse the Soft Key’s LNR option when in an idle condition.

-orPress the REDIAL button on an IP Phone

Page 90

72 LCR Operation

The system automatically selects the original line used to place the call and redials the last number dialed.

 If that line is busy, the system will select another line from the

same group and redial the number.

 If no lines are available in the same group, you will receive a

busy tone and can queue for a line.

 If you preselect a line before activating LNR, the preselection

will override the line used originally.

 SINGLE LINE TELEPHONE

Not applicable

LCR Operation

To place an outside call when LCR is enabled in the system:

1. Dial [9] on the dial pad,

-orPress the preprogrammed LCR button.

2. Dial the desired telephone number.

3. Wait for an answer. Lift the handset or use the speakerphone to converse.

If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up.

To answer an LCR Queue Call Back:

1. When your telephone is signaled, answer the call.

2. The desired telephone number will automatically be redialed.

Only one LCR Queue Call Back request may be initiated by a station. When a second request is made, the first request is cancelled.

If the 911 feature is enabled, the LCR access code is 800 instead of 9.

Page 91

Loop Key 73

CO Line Queue Cancel

To cancel a Call Back Request:

1. Dial the CO Line Queue Cancel code [626] on the dial pad.

2. Replace the handset, or press the ON/OFF button (SPEAKER button on IP Phone).

Loop Key

A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button.

To make a Loop button:

1. Press the SPEED button twice.

2. Press the desired flexible button.

3. Dial [89], then press HOLD.

-orDial [8889], then press HOLD, if using the Alt Dialing Plan.

Mailbox Buttons

To program a station’s mailbox on a flexible button:

1. Press the SPEED button twice.

2. Press the desired flexible button to be programmed.

3. Dial the mailbox feature access code (460-467 = voice mail location 1-8; 468 = remote voice mail location).

4. Dial the VMID number. A confirmation tone will sound. If an error is made during entry, an error tone will sound.

Example … The numbers 4606037 represents a voice mail button (group 1) for VMID 6037 that is in the system with the centralized voice mail installed.

Page 92

74 Message Wait

To use a mailbox button:

The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system.

Message Wait

Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can answer the message waiting indication of each party in sequential order.

To leave a message waiting indication:

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Dial the desired intercom station.

3. Press the MSG button or use the Soft Key’s MSG option. A confirmation tone will sound. The called party's MSG button will flash slowly.

4. Replace the handset, or press ON/OFF (SPEAKER button on IP Phone) to end the call.

To answer a message waiting indication:

If your MSG button is lit and/or you have an LCD display of “MSG: XXXX”, you have a message waiting for you. The first message left is the first one called.

1. Press the MSG button or dial [663]. The station that left message will be signaled with tone ringing.

2. If the called station does not answer, press the MSG button once if you want to leave that station a message waiting indication.

The MSG button on the IP Phone is labeled MSG/ CALLBK.

Page 93

Message Wait 75

 SINGLE LINE TELEPHONE

To leave a message waiting indication:

1. Lift the handset.

2. Dial the desired intercom station.

3. If you do not receive an answer, or a DND tone sounds, press the FLASH button.

4. Dial [623].

5. Hang up.

To answer a message waiting indication:

You have a message waiting for you, when your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset.

1. Lift the handset.

2. Dial [663]. The station that left message will ring.

Conditions

» 8-button digital display telephones must use the Soft Key’s

MSG option to leave a message waiting indication and must use [663] to answer a message waiting indication.

» 8-button digital non-display telephones cannot leave a

message waiting indication, but they can use [663] to answer a message waiting indication.

Page 94

76 Modem

Modem

Voice Mail Modem Access

You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem.

To access the voice mail system, you can either:

Dial [498], ring directly to 498, be transferred to 498.

Telephone System Modem Access

Feature code 499 is used for access to the telephone system modem. This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499. COs and DIDs (if applicable) can also be programmed to ring directly to extension 499.

Mute

Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone.

To disable the microphone:

1. Press MUTE while off-hook on speaker or handset to activate.

2. Press MUTE again to deactivate. Mute automatically deactivates upon call termination.

Page 95

Name In Display 77

Name In Display

Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number.

To create your name:

1. Dial [690] on the dial pad.

2. Use dial pad keys to enter your name (up to 7 characters).

Other Codes

G - 41 H - 42

I - 43

P - 71 R - 72 S - 73 Q - 74

A - 21 B - 22 C - 23

J - 51 K - 52 L - 53

T - 81

U - 82

V - 83

D - 31

D - 31 E - 32

E - 32 F - 33

F - 33

M - 61 N - 62 O - 63

W - 91

X - 92 Y - 93 Z - 94

1 = 1# 8 = 8# “ = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

5 = 5# : = 12 ! = *1 = = #4

6 = 6# - = 13 $ = *2 # = ##

0PER

7 = 7# ‘ = 14 & = *4 . = 24

3. Press the SPEED button to complete programming process.

To erase your name:

1. Dial [690] on the dial pad.

2. Press the SPEED button to complete the erasing process.

 SINGLE LINE TELEPHONE

To create your name:

1. Dial [690] on the dial pad.

2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad.

3. Press the FLASH button to complete the programming process.

Page 96

78 Night Service

To erase your name:

1. Dial [690] on the dial pad.

2. Press the FLASH button to erase.

Night Service

To enter Night Service Mode, from an idle station:

Press the preprogrammed NIGHT SERVICE flexible button [604]. The system is now in the Night Service Mode.

To remove Night Service Mode:

Press the preprogrammed NIGHT SERVICE flexible button [604] again. The system is now removed from the Night Service Mode.

Off-Hook Voice Over (OHVO)

While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call.

You may then respond to the calling party using CAMP ON procedures to talk to the calling party, or use Silent Text Messaging to respond to the calling party via LCD Displays.

The calling station is placed in a one-time DND mode upon initiating the voice-over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-

hook and in the “H” mode.

The IP Phone does not support this feature.

Page 97

Off-Hook Voice Over (OHVO) 79

To place an Off-hook Voice Over call:

When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must:

Press a preprogrammed OHVO button [628],

-orUse the Soft Key’s OHVO option to initiate an OHVO

announcement. The following conditions will occur:

 The HOLD button LED flashes at the called OHVO station.  The OHVO receiving station receives a one-beep warning tone.

The station receiving the OHVO call must be off-hook and in H or P mode, in order to hear the calling OHVO party’s voice announcement.

The called OHVO station’s existing conversation is uninterrupted and the voice over announcement does not drown out the existing conversation. If receiving station is call forwarded, use 5# to override forwarding.

 The calling OHVO station is not connected or able to hear the

called station’s conversation (connection only allows calling station to transmit to the called station).

The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode.

Page 98

80 Off-Hook Voice Over (OHVO)

To respond to an Off-hook Voice Over:

After receiving an OHVO announcement, select from the following three options to respond to the caller:

Option 1 -- This method lets the receiving station respond to an OHVO announcement utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call.

Option 2 -- The OHVO receiving station may respond to the calling station by using the Silent Text Messaging (this feature is only available to digital key telephones, and the calling station must be a digital display telephone).The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released from the current call (e.g., by pressing a flexible button preprogrammed for the message IN MEETING, the calling station receives this message on the LCD display).

Option 3 -- The OHVO receiving station may respond to the calling OHVO station by using the Camp On feature. The OHVO receiving station presses the flashing HOLD button to consult with the calling station. The existing call (CO line) goes on Exclusive Hold automatically. This method then follows Camp On procedures and operation.

IP Phones do not support the OHVO function.

 SINGLE LINE TELEPHONE

Not applicable

Page 99

Outside Calls 81

Outside Calls

Placing an Outside Line on Hold

 If Exclusive Hold Preference is programmed, press HOLD once

for Exclusive Hold or twice for System Hold.

-or-

 If System Hold Preference is programmed, press HOLD once

for System Hold or twice for Exclusive Hold.

Answering a Recall

When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If Preferred Line Answer is enabled, skip Step 1.)

1. Press the OUTSIDE LINE, LOOP, or POOL button (flashes at a very fast rate).

2. Lift the handset or press ON/OFF (SPEAKER button on IP Phone) to converse with party.

Answering an Outside Call

1. Lift the handset or press the ON/OFF button (SPEAKER button on IP Phone).

2. Press slow flashing OUTSIDE LINE button or LOOP button. (If Preferred Line Answer is programmed, you may answer an outside line by lifting the handset or pressing ON/OFF or SPEAKER button on IP Phone.)

Page 100

82 Paging

Placing an Outside Call

To access an outside line for dialing out:

1. Press idle CO line button, POOL button,

-orDial access code: 9, 801-823, 88+LLL. (LLL = CO Line Number)

2. Dial number for outside call.

3. Lift handset or use the speakerphone to talk to called party.

Paging

If given the ability to make page announcements:

1. Lift the handset, or press ON/OFF (SPEAKER button on IP Phone).

2. Dial a three-digit paging code,

-orPress the preprogrammed PAGING flexible button.

-orUse the Soft Key’s ALLPG IN or ALLPG EX options when in an idle

condition (versus paging codes 721 or 760 on

XTS or 709 or 761 on

XTSc).

XTS Code Zone XTSc Code Zone

700 Int/Ext All Call 700 Int/Ext All Call

701-720 Int Zone 1-20 701-708 Int Zone 1-8

721 Int All Call 709 Int All Call

760 Ext All Call

761 Ext Page Zone 1 761 Ext Page Zone

762 Ext Page Zone 2

763 Ext Page Zone 3 (for XTS

systems with MPB2 or MPBE)