Vodavi Triad-S 1-2-3, STARPLUS Triad-S 1, STARPLUS Triad-S 2, STARPLUS Triad-S 3 User Manual

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Page 1

Feature Package 3

TRIAD- S, 1/2/3

Station User Guide

Includes Attendant Features

a new dimension in business communications

Page 2

STARP LUS

Triad Digital Systems Quick Reference Card

FIXED FEATURE BUTTONS

• CA MP - O N Butto n - - Enables you to alert a busy party that an outside lin e is on hold and waiting

for th em.

• CONF (CONFERENCE) Button -- Used to establish and build conference c alls .

• FLASH Button -- Used to terminate an outside call and restore dial tone without having to

hang up the hands et. It is also used to transfer calls behind a PBX or Centrex within those

sys tems.

• FORWARD (FWD) Button -- Allows you to for ward y our c alls to another statio n.

• HO LD Button - - Enables yo u to place an outside caller on hold.

• H- T- P Switch -- Allo ws th e user to select the ICM signaling mode: Handsfree, Tone, or Privacy.

CALL FORWA RDING

1. Pres s th e FW D bu t to n or dia l [6 40].

2. Dial the de s i red C all Forwa rd co de: [6] = All Calls [7] = N o Answer

[8] = B usy [9] = B usy/ No Ans wer

3. Dial station number where calls are to be forwarded. Hear confirmation tone.

4. Replac e h a nd set o r pr ess ON/ OFF bu tt on .

ESTABLISHIN G A CONFER ENCE

Only stations that have Conferen ce enabled will be able t o initia te a Conference.

1. Lif t the handset.

2. Selec t interc om stat ion or dial desired o ut side party. When called party answers, press the

CO NF bu tton .

3. Ad d nex t c onf erence par t y by s electing another outside line or intercom station.

4. Press the CONF button again and repeat previo us step in a cycle, until all parties are

co nt ac t ed.

5. When last party answers , press the CONF button twice. All parties are connected.

TERM IN ATI NG A CO NFE RE NC E

To term in ate a C on feren ce, the c onference initiato r must be actively in the conference.

R eplac e h a nd set or pr ess ON/OFF butt on.

• MSG (MESSAGE WAIT) Bu tt on -- Allows you to initiate a message waiting indicatio n at stations

that are busy, unattend ed, o r in Do No t Disturb. Message Waiting Callback request left at your

station is indicat ed b y a f lashing MSG WAIT LED.

• MUTE Button -- Allows you to switch the built- in mic rophone on or of f when us ing th e

speakerphone, or the handset microphone when u sing the han ds et.

• ON/OFF Button -- Enables you to make a te lephone call without lifting the handset. It

turns the teleph one on an d of f when using the speakerphone.

• SPEED Button -- Provides you with access to speed dialing, save number r edial and last

numbe r redial. This button is also used to access flexible button programming.

• TRANS (TRA NSF ER) Button -- Used to transfer an outside call from one station to another.

• VOLUME BAR -- Allows th e user to adjust speakerphone and handset volume.

U NSCR EENED T RA NS FER

1. Press TRANS butt on an d dial station numb er.

2. When the called extension begins to signal, hang up to transfer the call.

3. Rep lace hand set o r p res s O N/ OFF bu tton.

SCR EEN ED T RA NS FER

While connected to an outside line:

1. Press station button where call is to be transferred (if programmed on your

te le p ho ne ),

-o rPress the TRANS button and dial the desired

station number. (The called extension signals according to the

intercom signal switch position.)

2. When that extension answers , announce the tr a ns f er .

3. Hang up to complete transfer.

LEA VIN G A MSG WAITING I NDICAT ION

If you dial a station that is busy, unattended, or in Do Not Disturb, you can leave a message waiting indication.

1. Press the ON/OFF button.

2. Dial the desired int ercom station. A busy tone or DND ton e is heard.

3. Press the MSG button. The called par ty’s M SG button LED will flash slowly.

4. Press the ON/Off button to end the call.

Page 3

Quick Reference Card STARPLUS

Triad Digital Systems

PLACING AN OUTSIDE LINE ON HOLD

• If yo ur system is p rogrammed for Exclu sive Hold Pref erence, press the HOLD button once

for Exclusive Hold o r twice for System Hold.

• If yo ur s ystem is p rogra mmed f or System H ol d Pref erence, press the HOLD button once for

System Hold or twice for Exclusive Hold.

STORING SPEED N UMBERS

1. Pres s th e SPEED button twice.

2. Dial the speed bin location.

• 000 to 01 9 = Stat ion S peed number s

• 020 to 9 99 = System Speed numbers

3. Dial desired telephone number.

4. Pres s th e SPEED button.

5. Pres s the ON/OFF button to end speed d ial pr og rammi n g.

To cle ar an exi sting spe ed bin:

1. Pres s th e SPEED button twice.

2. Dial the speed bin location.

3. Pres s the SPEED bu tton again. A confirmation tone will be heard.

DIALING A SPEED NUMBER

1. Pres s th e SPEED button.

2. Dial the speed bin location,

-orP res s p rogr ammed s peed bin bu tto n.

• 000 to 019 = Station Sp eed numbers

• 020 to 999 = System Speed numb ers

3. When called party answers, pick up handset o r use speakerphone.

DI RE CT ORY DIA LIN G

Users with display telephones may view a list of individuals on the telephone sys tem and have the system automatic ally dial that person. Directory Dialing may also be u sed to tran sfer a c all f ro m one station to another.

1. Dial the Dir ectory List dial code [680],

-orP res s the DIR ECTORY DIAL flexible bu tton.

2. Pres s a button on the key pad, on ce, twice or three times, to represent the letter of the

alphabet, to begin viewing the list of names.

3. Scroll through the Directory List to select a na me as fo llo w s:

• Press [✳] to scroll up to next entry,

-or-

• Press [#] to scroll do wn to previous entry.

4. Pres s the SPEED button at the desired name to automatically dial the destination station or

outside phone number (via Speed D ial).

To transfer a call usi ng Dire ctory Dia ling

1. Press th e TRA NS bu tton .

2. Dial Directory Dial Code [680] ,

-o rPress the DIRECTORY DIAL flexible button.

3. Press the digit associated with the person ’s name. Whe n t he nam e d i sp lay s, press t h e

SPEED button to automatically dial the station.

4. Press the ON/OFF button to complete transfer.

Ca lls may o nly be transf erred to i nte r nal st ation s.

PROGRAMMING FLEXIBLE BUTTONS

1. Press the SP EED button twice.

2. Press the flexible button to be programmed.

3. Dial the desired code from the followin g chart. A confirmation tone will be heard.

4. Press the ON/OFF button.

All Call Page ( Internal & Ext ernal) 70 0 Bac kgroun d M usic 63 2 Call Back 622 Call Park Location (System) 43+[C] Call Park Location (Station) 439+[XXX] Call (Park) Pickup #6+[XXX] Dial Speed D irectory 680 Do Not D istur b 63 1 Extension Numbers - Tr i a d - S 10 0-131 Extension Numbers -Triad 1/2 10 0-171 Extension Numbers -Triad 3 10 0-351 External All Call Page - Triad 1/2/3 76 +[ 0]

(All External Zones) External Page -Triad-S 76 +[ 1] Last Number R edial [ SPEED]+[#] Line Queue 621 Personal Park 43 8 Speed Dial Access [SPEED]+[YYY] Save Num ber Redial [ SPEED]+[✳] VM Group Pilot Numbers 44 [V] ________________________________________

C = Call Park Location ( 0-7) V = Voice Ma il Group Num be r (0-7) XXX = Sta tio n Ext en s io n Nu mbe rs YYY = S peed Dial B in Numbe rs

(000-019 Station ) ( 020-999 S yst em )

To eras e a fle xible butto n:

1. Press the SP EED button twice.

2. Press the flexible button to be erased.

3. Press the FLASH button . A confirmation tone will be heard.

4. Press the ON/OFF button.

Page 4

TRIAD

-S, 1/2/3

Digital Telephone Systems

(Feature Package 3)

Station User Guide

with Attendant Features

Issue 3.2 - March 2001 P/N: 8052-10

Page 5

Issue

Release

Date

Changes

1 12-98 Includes Feature Package 1 enhancements.

28-99

35-00

 Includes Feature Package 2 {FP2} enhancements.  User Gui de content contains extensive revisions.

 Includes Feature Package 3 {FP3} enhancements.  User Guide has been reformatted.

3.1 7-00 User G ui de content co nt ai ns updated in for mation.

3.2 3-01

User Guide conta ins updated information.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc. products are not authorized for and should not

be used within Life Support applications. Life Support systems are equipment intended to support or sust ain life and whose failure to perfo rm w hen properly used in accordance with instruct ions provided can be reasonably ex pected to result in signifi cant personal injury or death.

VODAVI Technology, Inc. warranty is li mited to replacement of defective components and does not cover injury to persons or property or other consequential damages.

This mater ial is copyrighted by VODAVI Technology, Inc. Any unauthor ized reproductions, use or disclosure of this material, or any part thereof, i s strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the ri ght to make changes in specifications at any time and without notice. The informat ion furnish ed by VODAVI in thi s material is beli eved t o be accurate and reli able, but is not war ranted to be true in all cases.

STAR PLUSTM an d TRIAD

are registered trademarks of VODAVI Technology, Inc.

seh/2001

Page 6

Contents

Account Codes ................................................................... .... .... ..1

Using Account Codes..... .. .. .. .. .. .. .. .......................................1

Verif ied Ac count Codes......................................................2

Answering Machine Emulation ..............................................2

Notification Methods ..........................................................2

Ring Mode . .. .. .. .. .. ............................................................ 3

Speaker Mode ................................................................ 3

Attendant Features..................................................................... 4

911 Feature (Attendant Alert).......................................... 4

Attendant Override . ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .. 5

Attendant Unavailable (Alternate P osition) ...............5

Disable O utgoing CO Access ........................................... 6

CO Lines Off-Net Fwd - Incoming (via Speed Dial)...7

Canceling Of f-Net Forwarding .. ... .. .. .. .. .. .. .. .............. 7

Day/Night/Special Mode .. .... .... .... .... ..... .... .... .... .... .... .... .... 8

Setting System Time and Date........................................ 8

Directory By List Programming ....................................... 8

Directory List................................ .. .. ... .. .. .. .. .................... 8

Local Number/Name Translation Table................10

System Speed Dial Bin................................................. 11

Software Version Display....................... .. .. .. .. .. .. ................ 12

Spee d Dial - System Storing .. ........................................... 12

Background Music (Optional) .... .. .. .. .. ..................................... 13

Call Back ... ... .. .. .. .............................................................................. 14

Call Coverage .............. .. .. .. ... .. .. .. ................................................... 14

Call Forwarding ........ .. .. .. .. ... .. ....................................................... 15

All Calls .............................. .... .... .... .... .... .... ..... .... .... .... .... .... .... ..15

Busy........................................................................................... 16

Busy/No Answer ................................................................... 16

Follow-Me ...............................................................................17

Forward Override ................................................................. 18

No Answer ...............................................................................18

Station Off-Net Call Forwarding (via Speed Dial) .....19

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ii March 2001

Call Park............................. .. ... .. .. .. .. .. ............................................... 20

System...................................................................................... 20

Personal ...................................................................................20

Station ........ .... .. .. .. .................................................................... 21

Retrieving a Station Park Call.................................... 21

Call Pickup ...................................................................................... 21

Directed Pickup..................................................................... 21

Group Pic kup ............. ... .. .. .. .. .. ...............................................22

Call Transfer ............... .. .. .. .. ... .. .. .....................................................22

Answering a Screened Transfer ...................................... 22

Executive/Secretary Transfer ................... .. .. .. .. .. .. .. .......... 23

Incoming CO Transfer ......................................................... 23

PBX/CENTREX Transfer ..................................................... .. 23

Screened Transfer ............................. .. .. ... .. .. .. .. .................... 23

Transfer Search.. .. .. .. .............................................................. 24

Unscreened Transfer........................................................... 24

Caller ID Name/Number ............................................................ 24

Calling Station Tone Mode....................................................... 25

Camp-On . ... .................................................................................... 25

Answering a Camp-On .... .. .. .. .. .. .. ....................................... 25

CO Line Queuing . .. .. .. .. .. .. ... .........................................................26

To Answer a Queue Call Back........................................... 26

CO Ring Tones ..................... .. .. .. .. .. .. ............................................. 27

Conference......................................................................... .... .. .. .. ..28

Conference Combinations................................................28

Establishing a Conference......................................... .. .. .. .. 28

Exiting a Conference (Controller Only).........................29

Re-entering a Conference ................................................. 29

Terminating a Conference .......................... .. .. .. .. .. .. .. ........29

Dial-By-Name .......................................................................... .... .. 30

Directory Dialing .......................................................................... 31

Stations .................................................................................... 31

Transferring a Call using Directory Dialing .................32

Do Not Disturb......................................... .. .. .. ... .. .. ........................ 33

Page 8

March 2001 iii

Activating Do Not Disturb................................................. 33

One-Time Do Not Disturb .... .. .. .. .. ..................................... 33

Executive O verride...................................................................... 34

Flash ....................... .... .. .. .. ................................................................ 34

Flash Key on Intercom ... .. .. .. .. .............................................34

Flexible Button Programming ................................................35

Group Listening ...........................................................................35

Headset Mode .............................................................................. 36

Intercom Buttons . .. .. .. .. ................................................................36

Intercom Calls ...............................................................................37

Answering an Intercom Call ............................................. 37

Intercom Transfer . .. .. ... ......................................................... 37

Placing an Intercom Call ......... .. .. .. .. .. .. ... ............................38

Keyset Mode ........................................................ .... .... .... .... .... .... .. 38

LCR O peration....... .... .... .... ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... ..40

LCR Q ueue Call Back .. .... .... .... .... .... .... ..... .... .... .. .................. 40

LCR Q ueuing (Automatic) ................................................. 41

Mailbox Buttons ............. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .... 41

Meet Me Page ....................................................................... .. .. .. .. 41

Answering a Meet Me Page ..............................................42

Message Waiting . .. .. .. ..................................................................42

Answering a Message Waiting........................................ 42

Leaving a Message Waiting Indication.........................42

Mute ................................................................ ..... .. .. ........................ 43

Name In Display ......................................................... .. .. .. .. .. .. .. ....43

Off-Hook Preference................................................................... 44

Off-Hook Preference Programming .............................. 44

Off-Hook Voice Over ( OHVO) ..................................................45

Placing an Off-Hook Voice Over (OHVO) Call.............45

Responding to an Off-Hook Voice Over (OHVO).......46

One-Touch R ecording.. ..... .... .... .... .... .... .... ..... .... .... .... .... .... .... .... 46

Outside Calls.................................................................................. 47

Answering a Recall...................... .. .. .. .. .. ... .. .......................... 47

Answering an Outside Call ................................................48

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iv March 2001

Placing an Outside Call....................................................... 48

Placing an Outside Line on Hold .................................... 48

Paging.......... .... .. .. ............................................................................ 48

Personalized Messages.. ... .. .. ..................................................... 49

Custom Messages ................................................................ 50

Selecting a Custom Message .................................... 50

Date and Time Entry Messages ....................................... 51

Personalized Msg Codes on a Flex Ke y.........................52

Using 2-Digit Code ........ .. .. .. .. .. .. .. ................................. 52

Using Scroll Function................................................... 52

Scrollable Canned Messages ............................................53

PBX/Centrex Codes on a Flex Button ................................... 54

Repeat Redial ................................................................................ 54

Speakerphone ............................................................ .... .. .. .. ........ 55

Spee d Dial ........ .. .. .. .. .. .. .. ................................................................ 55

Dialing a Speed Number ................................................... 55

Last Number Redial ......................................................... .... 56

Save Number Redial .................................. .. .. .. .. .. .. .............. 56

Storing Speed Numbers ....................................................56

To Dial a Saved Number ....................................................57

Text Messaging (Silent Respo nse) .. .... ......... .... ...... .... ...... .... .. 57

Uniform Call Distribution (UCD)................. .. .. .. .. .. .. .. .............. 58

Available/Unavailable Mode ............................................58

Display Calls in Queue for UCD Groups........................ 59

Overflow Station Forward ................................................. 59

Universal Day/Night Answer ............................................... .. .. 60

Voice Mail ...................................... .. .. .. .. .. .. .. ................................... 60

Call Forwarding to Voic e Mail Gro ups .......................... 60

Retrieving Voice Messages ............................................... 61

Voice Mail Transfer with ID ............................................... 61

Volume Control Bar (DKT Only)....................................... 62

Worksheets .................................................................................... 63

Flexible Button Programming Worksheet .................. 63

Spee d Dial Bin P rogramming Worksheet .. .. .. .............. 63

Page 10

March 2001 v

DEFAULT NUMBERING PLAN .. .. .. .. .. ......................................... 64

Digital Telephone Features

CAMP ON CONF

MSG FORWARD

FLASH

TRANS

VOLUME

SPEED

HTP

Page 11

vi March 2001

Digital Key Telephone Buttons

Number Feature Description

1Display (Executive

Mode ls onl y)

Displays information about telephone status, dialing directories, and text me ss age i n fo rm atio n.

2 h t p Used to select mode of operation:

Ha ndsfree, Tone, or Privacy.

3 ms g Key Used for Auto-CallBack to a phone that has

left a tex t message or to access voice me ssage s.

4 conf Key Used to establish conference calls.

5 forward Key Used to forward your calls to another

stati on or voice ma il.

6 speed K ey Used to acce ss speed dia ling, s ave numbe r

redia l, and la st number redial . Buton i s also used to access flexible button programming.

7 trans Key Used to transfer an outside call from one

stati on to another.

8 mute Key Used to activate/deactivate MUTE

function. When activated, the p arty on the other end cannot hear you.

9 camp-on Key Used to alert a busy station that an outside

line is on hold and wa iting for them.

10 on/off Key Used to make a call without lifting the

handset.

11 flash Key Used to end an outside call and to restore

dial tone without hanging up receiver.

12 volume Key Used to adjust level of tones, b ackground

music, ringing, receiver volume, and displ ay contrast.

13 hold Key Used to hold calls, to retrieve held calls.

14 Mi crop hone Used to talk with other party w ithout using

the handset.

15 Speaker Outputs tones and voice at your extension.

16 Flexible Button

Keys

Used to access outside lines or access callhandling fea tures.

Page 12

Account Codes 1

ABOUT THIS USER GUIDE

FLEXIBLE BUTTONS -- Most of the features described in this user guide may be set up on a flexible button for one-button access. (Refer to

For certain fea tures to operate properly, a flexible button MUST be pre-programmed. A “F lex Btn” symbol has been used to indicate thos e features.

FLEXIBLE NUMBERING -- This feature a llows the system numbering plan to be modified, as well as the length of the feature access codes (2-4 digits). This user guide describes the following features using the system default codes (3-digits). Consult with your system administrator if you have questions regarding the n umbering plan for your system.

“Flexible Button Programming” on page 34.

…

)

Flex

Btn

❑

Account Codes

Flex

Using Account Codes

When connected to an outside line call:

1. Press the pre-programmed ACCOUNT CODE flexible button.

2. Dial the account code up to 12 digits (the other party will not hear the digits being dialed).



If account code is less than 12 digits, an asterisk [6] must be entered to return to the call.



If account codes are forced, the account code must be entered prio r to dial i ng the outside nu mber.

Btn

❑

Page 13

2 Answering Machine Emulation

Flex

Verified Account Codes

To enter an account code prior to a CO call:

1. Press the pre-programmed ACCOUNT CODE flexible button before accessing a CO line.



Dial the account code, up to 12 digits. If the account code matches a verified account code, an intercom dial tone will be returned. Otherwise, an error tone will be received.



If account code is less than 12 digits, an asterisk [6] must be entered bef ore the C O l ine ca n be a ccessed.

2. Access the outside CO line or dial the LCR code and dial the desired number.

Btn

❑

Flex

Answering Machine Emulation

When a call is sent to your voice mailbox, you ca n press a preprogrammed flexible button to listen to the caller leaving the

voice m ail mess age. If y ou decide to s peak with th e caller, y ou can press th e pre-programmed butt on to be connected to the cal ler.

Btn

❑

Notification Methods

There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.

The pre-programmed button type (654+0=Ring Mode, 654+1=Spkr Mode) defines the operation mode. An incoming CO call rin gs at a station and forwards (except busy type) to the station’s VM mailbox.

Page 14

Answering Machine Emulation 3

Ring Mode

The pre-programmed flexible button fl ashe s at 4 80 i pm red while the caller is in your mailbox. You can press the flashing button and the audio is broadcast over the speaker of the keyset. The MUTE key is also enabled and th e LED lights solid red. When the ca ll is ringin g the station in the ring mode , the display shows:

VM S CREENING RING MMM DD YY HH:MM a m

Speak er Mode

The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller i n VM, the displa y shows.

VM S CREENING MMM DD YY HH:MM a m

To leave caller in VM and turn off speaker:

1. Press the ON/OFF button.

2. Then perform one of the following options:



Continue to listen to the message being left without ta king ac tion at the keyset. Afte r leavi ng the VM mes sage, t he pre-programmed button returns to solid red and the keyset returns to idle.

-or-



Press the MUTE key to talk to the party leaving the message. The station is still in the CONF mode at this point and the caller can hear the VM and you.

-or-



Press the flexible button to pick up the call. When the call is picked up, the voice mail system disconnects from the call.

Page 15

4 Attendan t Features

Attendant Features

If your station is designated as the attendant station, the following features are available to assist y ou in efficiently operating your telephone.

Flex

911 Feature (Attendant Alert)

When enabled, and a flexible button has been programmed (programming code = 608), the 911 Alert feature affects a flashing flexib le button and audible tone to notify the Attendant of a 911 call in progress.

Btn

❑

When a 911 call is being made from a user station, the 911 ALERT flexible button rapidly flashes on the Attendant station, and an audible tone emits from the Attendant’s speak er. The display shows:

E911 CALL STA XXXX MMM DD YY HH:MM am

To turn off the alert:

Press the 911 ALERT flexible button.



The display and alert continues until this occurs, then the display returns to normal, and the audible alarm ceases.



The LED continues to flash until all 911 calls are viewed. If there is more than one 911 call logged, press the 911 ALERT button to advance to view each call in the log.



Once all calls have been reviewed, the 911 ALERT flexible button will light solid red. All 911 calls are logged on the Attenda nt station until th ey are dele t ed.

Page 16

Attendant Features 5

To delete logged 911 alert messages:

1. Press the 911 ALE RT fl ex ible button to displ ay the 911 call you want to delete.

2. Press the FLASH button to delete that message.

Dialing 911 from any station overrides previously enabled features such as: Do Not Disturb.

Flex

Attendant Override

Btn

❑

When Attendant Override is allowed, Attendant(s) stations may overrid e or call stations that are either busy or in Do Not Disturb.



If the Attendan t ca lls a station that is bu sy on a CO call and wishes to alert them of a waiting call:

Press the AT TN OVERRID E b utton [601]. Th re e short tone bursts are presented to the called party.

(After five (5) seconds, the station CO line automatically is placed on hold and the Attendant is cut-thru.)



If the Attendan t ca lls a station that is in Do Not Disturb mode and wishes to alert them of a call:

Press the pre-programmed AT TN OVERRIDE fle xible button. The station will be signaled with a Camp-On tone.

Attendant Unavailable (Alternate Position)

When the Attendant station is in the unavailable mode, the next Attendan t station receives recalls and dial “0” calls.

The following process is based on the three programmed Attendant stations.

Page 17

6 Attendan t Features



Afte r the first programmed Attendant presses the UNAVAILABLE flexible button, or dials the Attendant Unavailable code [607]:

-The LED on the pre-programmed flexible button lights

solid.

- Recalls and dial “0” calls that were ringing at the first

Attendant station now ring at the se con d Attenda nt.

-If the se con d Attendan t places their p hone in

unavailable mode, t he third Atte ndant receive s recall and dial “0” calls.



When the fir st Attenda nt presses the UN AVAILABLE flexible button again or dials the Attendant Unava ilable code [607] again:

-The LED on the pre-programmed flexib le button

extinguishes .

-The first Attendant resumes normal operation.

-The second Attendant will not receive recalls or dial

“0” calls.

Disable Outgoing CO Access

The atte ndan t stati on can disab le CO l ines , to prevent outgoing CO calls.

1. Lift the handset or press the ON/OFF button.

2. Di al [602]. A confirmation tone sounds.

3. Depress the line button(s) of the CO Line(s) to be disabled. A confirmation tone sounds; th e CO LINE button( s) LED flashes.

4. Repe at t he steps for disabling to re -activate the CO Line(s).

Page 18

Attendant Features 7

CO Lines Off-Net Fwd - Incoming (via Speed Dial)

CO Lines Off-Net Forward feature lets the first Attendant station forward incoming CO calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls are to forward. (Follow instructions for storing station or system speed dial numbers.)

1. Di al [6 03 ],

-orPress the pre-programmed CO OFF-NET FORWARD

button.

2. Press the CO LIN E button for an individual CO Line for OffNet Forward,

-orDial CO line group access code of group being forwarded. CO Line G roup Access Codes:



[801, 802, 803 . . . 823] = CO Line Group 1- 23



[824] = All CO Line Groups

3. Dial the speed bin number that contains the number where calls are to f orward. A confirmation tone soun ds.

Canceling Off-Net Forwarding

1. Di al [6 03 ],

-orPr es s pre-programmed CO OFF-NET FORWARD button.

2. Dial the CO group access code,

-orPress the CO LINE button.

3. Dial [#]. A confirmation tone sounds. When CO lines are off-net forwarded, these lines display

unique flash rates at the Attendant station.

Page 19

8 Attendan t Features

Flex

Day/Night/Special Mode

Btn

❑

Any designated attenda nt may place the system into night service. The NIGH T SERVICE (DND by default) button cycles through the choices as follows : d ay, nig ht, and th en s pecial mode.



Press the pre-programmed NIGHT SERVICE (DND by default) button once to activate Night mode (LED solid).



Press the button again to activate the Special mode (LED flashes at 240 ipm).

Setting System Time and Date

The fi r st atte ndan t station may set s yst em time and date .

1. Di al [6 92 ].

2. Enter time and date in the following format:

YYMMDDHHMM

YY =year (00-99) HH =hour (00-23) MM =month (01-12) MM =minute (00-59) DD =day (01-31)

When the correct number of digits are entered, a confirmation tone sounds.

Directory By List Programming

Directory List

To access the Directory List for station or speed dial numbers, dial the Directory List program code [693]. The HOLD button illu minates.

Page 20

Attendant Features 9

The first entry (000) in the Directory List is shown on the display.

DIR LST AAA BIN/ICM: XXX nnnnnnnnnnnnnnnnnnnnnnn

AAA = Directory List entry number (000-199)

XX X = number s for Station Interc om , Sys tem S pee d d ial b in,

or Entry in Local Number/Name Translation Table

nnn = Programmed Name (blank if none)

To select a different entry in the Directory List:

1. Enter the three-digit entry number (000-199), or dial [ to scroll up (next entry) through the list, or dial [#] to scroll down (previous entry) through the list.

2. Press the TRANS button to select the entry.

To enter the intercom number to associate to the name:

1. Press the TRANS button.

2. Enter the three-digit station intercom number.

3. Press the S PE ED b utton to save entry. A confir mati on tone sounds, display updates.

4. Press HOLD, use [

] or [#] to scroll to next entry.

To clear an entry:

1. Dial the Directory List program code [693].

2. Select the desired entry using the preceding procedure.

3. Press the FLAS H bu tton.

4. Press the SPEED button. A confirmation tone sounds and the entry is erased.

]

To enter or change the current name shown on the display:

1. Press the MUTE button.

2. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered (refer to

Table 2: Addit ional Dial-By-Name Char ac ters

Figure 1: Dial-By-Name Key Pad Map

, and

Page 21

10 Attendan t Features

3. Press the SPEED button when finished. A confirma tion tone sounds and the display shows the new or changed name.

4. Press HOLD, use [

] or [#] to scroll to next entry.

Local Number/Name Translation Table

This method is used to enter names that will be associated to the Local Number/Name Translation Table only.

To enter, edit, or erase names that ap pear in Directory List:

Dial the Directory List program code [693]. The HOLD button illum inates. The firs t e ntry (000 ) in the Direct ory List is sh ow n on the display phone (refer to “Directory By

List Programming”).

To select a different entry in the Directory List:

1. Enter the three-digit entry number (000-199), or dial [

to scroll up (next entry) through the list, or dial [#] to scroll down (previous entry) through the list.

2. Press the TRANS button to select the entry.

To enter a name with a Local Number/Name Translation Table nu mber entry:

]

1. Press the TRANS button.

2. Di al th e three-digit Local Number/Na me Tra nslati on Ta ble numbe r ( 600- 799) that repres ents the desired tele phone num ber.

3. Press the SPEED button. A confirmation tone sounds and the entry is stored.

4. Press HOLD, use [

To enter or change the current name shown on the display:

1. Press the MUTE button.

2. Use the keys on the dial pad to enter the name (up to 24characters may be entered). The display updates as the name is entered (refer to Figure 1: Dial-By-Name Key Pad

Map, and Table 2: Additional Dial-By-Name Characters).

] or [#] to scroll to next entry.

Page 22

Attendant Features 11

3. Press the SPEED button when finished. A confirma tion tone sounds and the display shows the new or changed name.

4. Press HOLD, use [

] or [#] to scroll to next entry.

System Speed Dial Bin

This method may be used to enter names that will be associated to a system speed dial bin only.

Dial the Directory List program code [693]. The HOLD button illum inates. The firs t e ntry (000 ) in the Direct ory List is sh ow n on the display phone (refer to “Directory By

List Programming”).

To select a different entry in the Directory List:

1. Enter the three-digit entry number (000-199),

-orScroll through the list as follows:



Dial [6] to scroll up to the next entry.



Di al [#] to scroll down to the previous e ntry.

2. Press the TRANS button to select the entry.

To enter a name along with a system speed dial number:

1. Select the desired entry using the preceding procedure.

2. Dial the s ystem speed dial bin location (020–999).

3. Press the SPEED button. A confirmation tone sounds and the entry is saved.

4. Press HOLD, use [

To enter or change the current name shown on the display:

1. Press the MUTE button.

2. Use the keys on the dial pad to enter the name (up to 24characters may be entered). The display will update as the name is entered (ref er to Figure 1: Dial-By-Name Key

Pad Map, a nd Table 2: Additional Dial-By-Name Char act ers).

] or [#] to scroll to next entry.

Page 23

12 Attendan t Features

3. Press the SPEED button when finished. A confirma tion tone sounds and the display updates.

4. Press HOLD, use [

] or [#] to scroll to next entry.

5. Hang up to end programm ing.

Software Version Display

The current system software can be viewed by the first programmed Attendant. This display show s the version number and the level of software in English.

At the first Attendant station:

Dial the S/W Display code [605].



The top line of the LCD continues to show the same data.



The bottom line of the LCD chang es to show the following in place of the time/date information:

STARPLUS™ BASIC STARPLUS™ ACD

(Station must have LCD type to view the information.)

Speed Dial - System Storing

System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100.

1. Press the SPEED button once, then press the desired outside line key,

-orPress the SPEED button a second time to select an

outs ide li ne a utomatically.

2. Dial the System Speed bin location (020-999).

3. Dial the telephone number.

4. Press the SPEED button.

5. Hang up.

Page 24

Background Music (Optional) 13

To use the following speed dial options, enter as shown:



Initiate a Pulse-To-Tone Switchover -- Press the TRANS button during number entry.



Insert a Pause -- Press the HOLD button during number entry.



Ins er t a Flash into the Speed Number -- Press th e FLASH key.



Insert a No-Display Character -- Press the TRANS button as the first en tr y in the sp ee d bin. Thi s causes the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed.

Speed Bin numbers 060-099 ARE NOT monitored by Toll Restri ction.

Background Music (Optional)

To activate Background Music:

1. Di al [6 32 ] or pre ss the pre-programmed BGM flexible button. The LCD displays:

0: OFF 1:CH-1 2:CH-2 MMM DD YY HH:MM a m

2. Enter the desired channel on the key pad. A confirmation tone sounds. Music is now audible through the speaker.

3. Press the Volum e Bar to change the v olume. The LC D displays:

SPEAKER BGM [######## #] MMM DD YY HH:MM a m

Page 25

14 Call Back

To deactivate Background Music:

1. Di al [6 32 ] a gai n or pres s the BGM fl exible button.

2. Enter a [0]. A confirmation tone sounds and the music discontinues.

Flex

Call Back

If you dial a telephone number that is busy and you want to leave a Ca ll Back ind icat i on:

1. Press the pre-programmed CALL BACK flex ible button.

2. Replace handset or press ON/OFF button. Wh en busy station hangs up, you are signaled.

Btn

❑

3. Answer the call; the station you called will then be signaled. (If your s tation is busy when signaled, an automatic MSG will be placed at your phone.) Only one Call Back request can be left at a station; the second request will leave a message wait callback request.

W hen th e Autom at ic Cal l Back Time r is e nab led , a c a ll back r equest is autom atically i nvoked anytime you listen t o a busy intercom tone for a preset perio d of time.

Flex

Call Coverage

To program a Call Coverage flexible button on a station:

1. Press the SPEED button twice.

2. Press the desired flex ible button to be programmed.

Btn

❑

3. Dial [646] for Ringing or [647] for Non-Ringing, followed by the extension number to be covered. A confirmation tone s ounds. If an error was made during entry, an error tone s ounds.

Page 26

Ca ll Forwa rding 15

When a call rings in (and a flexible button has been assigned):



The coverage station hears ringing for the coverage station after a five-second delay.



A message is displayed on the Coverage Station LCD as shown.

CALL FOR STA XXX MMM DD YY HH:MM a m



The coverage station then presses their flashing Coverage flexible button, or presses the ON/OFF button, or lifts the handset if PLA is enabled. The flash rate is the same as the incoming line ringing rate.



When the call is answered, it ceases to ring at any other station that has the same coverage appearance. The LCD of the coverage station displays as shown.

CALL FOR STA XXX FROM STA XXX HH:MM a m

Call Forwarding

All Calls

If you have been given the ability to forward your calls:

1. Lift the handset or press the ON/OFF button.

2. Dial the FWD code [640] or press the FWD bu tton, then dial [6].

3. Press the pre-programmed DSS button, or dial the intercom nu mber where calls are to be forwa rded.

Page 27

16 Call Forwardin g

The call types affected are:



Call Forwarding Allowed -- ACD, UCD, Voice Mail, Hunt group pilot numbers, and speed dial bins for off-net forwarding.



Calls Cancelled (when forwarding is activated) -- Line Que ue, Call Back requests, Mes sage Wa it request s, and pre-selected messages.

4. Replace the handset or press the ON/OFF button.

Busy

If you have been given the ability to forward your calls:

1. Lift the handset or press the ON/OFF button.

2. Dial th e FWD code [640] or press the FWD bu tton.

3. Dial the Call Forward Busy code [8].

4. Press the pre-programmed DSS button, or dial the intercom nu mber where calls are to be forwa rded. A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Busy/No Answer

If you have been given the ability to forward your calls:

1. Lift the handset or press the ON/OFF button.

2. Dial th e FWD code [640] or press the FWD bu tton.

3. Dial the Call Forward Busy/No Ans wer code [9].

4. Press the pre-programmed DSS button, or dial the intercom nu mber where calls are to be forwa rded. A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Page 28

Ca ll Forwa rding 17

Follow-Me

If you have been given the ability to forward your calls:

1. Lift the handset or press the ON/OFF button.

2. Dial the Follow-Me Forward code [642] on the key pad.

3. Dial the station number of the station from which forwarding is desired.

4. Dial th e appropriate forwarding condition code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

5. Dial the three-digit destination number where calls are to be forwarded. (Station, Voice Mail, ACD/UCD or Hunt group. A confirmation tone sounds.

6. Replace the handset or press the ON/OFF button.

To remove Follow-Me Call Forwarding:

1. Lift the handset or press the ON/OFF button.

2. Dial the Follow-Me Call Forward code [642].

3. Dial the station number of the station that forwarding is be cancelled.

4. Dial [6] (regardless of the forwarding condition).

5. Redial the same three-digit station number. A confirmation tone sounds and the FWD button LED extinguishes .

To enable Follow-Me Call Forwarding from an off-site location:

1. Dial into the system on a DISA trunk. Enter the DISA access code, if applicable.

2. Dial th e Follow-Me Forward code [642].

3. Dial the station number of the station from which forwarding is desired.

Page 29

18 Call Forwardin g

4. Dial th e appropriate forwarding condition code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

5. Dial the three-digit destination number where calls are to be forward. (Station, Voice Mail, AC D/UCD grou ps, or Hunt group. A conf irmation tone sounds. Five seconds later a dial tone is received.

To remove Follow-Me Call Forwarding from an off-site location:

1. Dial into the system on a DISA trunk. Enter the DISA access code, if applicable.

2. Dial th e Follow-Me Forward code [642].

3. Dial the station number of the station that forwarding is to be cancelled.

4. Dial [6] (regardless of the forwarding condition).

5. Dial the station number again. A confirmation tone sounds. Five seconds later a dial tone is received.

Forward Override

This feature allows you to reach a busy station that is busy forwarded to a d estination. Th is allows you to Camp-On, Executive Override, or Leave Messages at the busy station ra ther th an forwarding to the busy dest ina ti on.

Dial [5#], followed by th e desired extension number.

No Answer

If you have been given the ability to forward your calls:

1. Lift the handset or press the ON/OFF button.

2. Dial th e FWD code [640] or press the FWD bu tton.

3. Dial th e Call Forward No Answer code [7].

Page 30

Ca ll Forwa rding 19

4. Press the pre-programmed DSS button, or dial the intercom nu mber where calls are to be forwa rded. A confirmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Station Off-Net Call Forwarding (via Speed Dial)

Allows sta tions to for war d intercom and tr ans ferred calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls a re to be forwa rded. (Follow i nstructi ons for stor ing station or system speed dial numbers.)

1. Lift the handset or press the ON/OFF button.

2. Dial th e FWD code [640] or press the FWD bu tton.

3. Dial an asterisk [

]. Then d ial the sp eed bin nu mber that contains the number where calls are to be forwarded. A confirmation tone sounds and the FWD button LED flashes.

To cancel Off-Net Forwarding:

1. Lift the handset or press the ON/OFF button.

2. Press the FWD button. A confirmation tone sounds and the FWD button LED ex tinguishes.

To remove Call Forwarding (except Follow-Me and Off-Net)

1. Press the ON/OFF button.

2. Dial th e FWD code [640] or press the FWD bu tton.

3. Replace the handset or press the ON/OFF button.

DIDs an d COs mu st r ing at station to fo llow Off-Net Call Forward.

Page 31

20 Call Park

Call Park

The Call Park feature allows you to place a n outside call in park and consult with, page, or call an interna l party.

System

While connected to an outside line:

1. Press the pre-programmed TRANS f lexib le button . The caller is put on Exclusive Hold.

2. Dial the parking location (430 to 437) or press the pre- programmed CALL PARK flexible button. A confirmation tone s ounds.

If you receiv e a busy t one: Press the TRANS button twice and dial another parking

loca tion,

-orPress the CALL PARK flexible button for a different

parking location.

Retrievin g a Parked Call

1. Lift the handset or press the ON/OFF button.

2. Press the pound [#] key.

3. Dial the parking location (430 to 437) where the call was parked, or press the pre-programmed CALL PARK flexible button.

Pers on al

While connected to an outside line:

1. Press the TRANS button. The caller is put on Exclusive Hold.

2. Dial Personal Park code [438] or press pre-programmed PERSONAL PARK flexible button. A dial tone will be heard.

Page 32

Ca ll Pi c k up 21

To retrieve a parked call from the station that parked the call:

Dial the Person al Park Code [438],

-orPress the pre-programmed PERSONAL PARK flexible

button. A talk path is established between b oth parties.

When dialing the perso nal pa rk location and that loca tion i s a lre ady oc cupi ed, t he i niti atin g st a tion rec eive s the pr ev iously pa rke d call an d th e se con d c all is parked .

St ation

While Connected to an outside line:

1. Press TRANS but ton.

2. Dial [439] + XXX (station number).

Retrieving a Station Park Call

Dial [#6] + XXX (user’s station number, while at the user’s telephone or from any telephone in the system)

-orDial [438] from the user’s station.

Call Pickup

You can answer a call ringing at an other telephone using Directed or Group Pickup.

Directed Pickup

When i ncoming, transfe rre d, or recallin g outsi de line ringing, intercom ringing, or Camp-On ringing is heard at an unattended telephone:

1. Dial the station num ber of the ringing telephone. Rece ive ringback or Call Announce Tone.

Page 33

22 Call Transfer

2. Press the PICK-UP flexible button to answer the call.

You MU ST have access to the specific outside line or a LOOP button to do a d irected call p ickup.

Group Pickup

When intercom tone ringing, transferred outside line ringing, recall ringing, or initially ringing call is heard at an unattended tele phone:

1. Lift the handset or press the ON/OFF button.

2. Dial [#0], or press t he PICK-UP fl exible button to be connected to the calling party.

You must be in the same Pickup group as the ringing telep hone to pickup the call.

You MUST have access t o the specific outside line or LOOP button to use Group Call Pickup.

Call Transfer

Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announ ced) or unscreened to either an idl e or busy station, or an ACD/UCD Group or Hunt Group.

Answering a Screened Transfer

Your intercom will be signal ing accor ding to the intercom signal switch position.

1. Answer the intercom and receive the transfer notice.

2. Press OUTSIDE LINE or flashing LOOP button on h old.

If the Direct T ransfer feature is en abl ed, the scre en ed transfe r will go di rectly t o the han dset. Y ou do not ha ve to press a LINE or LOOP button to answer.

Page 34

Ca ll Transf er 23

Executive/Secretary Transfer



If you are designated the Executive station and your phone is busy or in DND, all calls will be routed to the Secretary station .



If you are the designated Secretary station, you can signal the Execut ive that is busy or in DND by u sin g the Camp On feature.

Incoming CO Transfer

While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station:

1. Place the current ca ll on h old.

2. Dial th e INC CO XSFR code [639] or press the pre- programmed INC CO XSFR flex ible button.

3. Press a DSS, Group button, or dial the three-digit station number or group number. The call is automatically transferred to that destination.

4. You can then return to the call placed on hold.

PBX/CENTREX Transfer

While connected to an outside line (PBX/Centrex):

1. Press the FLASH button. Transfer dial tone is heard.

2. Dial PBX/Centrex station n umber.

3. Hang up to complete the transfer.

Screened Transfer

While connected to an outside line:

1. Press the station button where call is to be transferred (if programmed on your telephone), or press the TRANS button and dial station number.

The called extension signals according to the intercom signal switch position .

Page 35

24 Caller ID Name/Number

2. When that ex te nsion answers, announce the transfer.

3. Hang up to complete transfer.

Transfer Search

When attempting to locate a party:

1. Press a station DSS button to sign al the station or press the TRANS button and dial desired station.

2. If the station is unavailable, press another station DSS button to enter a new station number or press the TRANS button twice and dial the station number.

3. When called station is answered, hang up; transfer is complete.

Unscreened Transfer

When the called extension begins to signal, hang up to transfer the call (recall timer begins counting).

Caller ID Name/Number

This fea ture allows you to prog ram a flexible button to vi e w both th e number and name on the LCD when receiving a Caller ID CO call. When the fea ture is ena bled, the flex ible button LED is lit solid and the name and number is displayed.

During the ca ll:

Press the flexible button to view normal call information. The top line of the LCD displays the number of the caller

and the bottom l ine of t he LCD disp lays the name.

Page 36

Calling Station Tone Mode 25

Calling Station Tone Mode

The calling station tone mode optio n allows a callin g station to override a called station’s “H” or “P” inte rcom but t on settings. When placing a call to a station and Tone ringin g is desired:

1. Di al [6 #].

2. Dial the three-digit station extension or press the DSS button of desired station. Call tone rings station.

Flex

Camp-On

Btn

❑

If a station is in DND, only the attendant can Camp-On using the Attendan t Ove rride fea ture.

If t he sta ti on is busy and you wish to alert them to y our call:

Press the CAMP ON button. Called station receives one burst of ringi ng. Wai t for t heir response.

When the called party answers:

Consult with caller or hang up to transfer the call.

Answering a Camp-On

If you are on a connected call, hear one burst of muted ringing, and your CAMP-ON button is flashing, you have a call waiting for you.

To answe r:

1. Press the CAMP-ON button. Any outside line you are connected to is placed on hold. You may consult with the stat ion placing the call.

2. Press flashing OUTSIDE LINE button if call is being transferred.

Page 37

26 CO Line Queuin g

If you do not have a CAMP-ON button, either:

Go on-hook with present call and Camp-On will ring through.

-orPlace outside CO call on hold, then go on-hook. Camp-On

will ring through.

Flex

CO Line Queuing

If you see that a particular outside line is busy and you wish to be placed on a list waiting for that line to become available:

1. Press the desired busy OUTSIDE LINE button or POOL button. Receive busy tone.

Btn

❑

2. Press the pre-programmed LINE QUEUE flexible button.

3. Replace the handset or press the ON/OFF button.

A station can queue only one line at a time. If your st ation is programmed for Preferred Line

Answer, you will have the line automatically upon lifting the handset. Then dial the desired number.

To Answer a Queue Call Back

If you hear Queu e Call Back ring ing, and an outside line f or the LINE GROUP or a LOOP button y ou queued is rapidly flashing:

1. Lift the handset or press the ON/OFF button.

2. Press the flashing OUTSIDE LINE button or LOOP button to answe r.

Page 38

CO Ring Tones 27

CO Ring Tones

The ring tone signal used to notify stations of an inco ming call can be changed by each station user to provide distinctive ringing among a group of stations.

To select a distinctive ring tone for a station:

1. Di al progra m code [695]. The display shows:

ENTER RING TONES 00-36 XX PRESS SPEED TO SAVE

2. Enter two-digit tone number from 00 to 36 (as shown in

“CO Ring Tone Table”). The speaker sounds a steady tone

that corr elates to the two-d igi t entry.

CO RING TO NE*/FREQUENCY

Tone (#) Freq Tone (#) Freq Tone (#) Freq

00 697/770 13 770/1633 26 1209/1336

01 697/852 14 770/0 27 1209/1477

02 697/941 15 852/941 28 1209/1633

03 697/1209 16 852/1209 29 1209/0

04 697/1336 17 852/1336 30 1336/1477

05 697/1477 18 852/1477 31 1336/1633

06 697/1633 19 852/1633 32 1336/0

07 697/0 20 852/0 33 1477/1633

08 770/852 21 941/1209 34 1477/0

09 770/941 22 941/1336 35 1633/0

10 770/1209 23 941/1477 36 OFF

11 770/1336 24 941/1633

12 770/1477 25 941/0

Tone Duration* =

50 ms/ 50 ms

Page 39

28 Conf erence

3. When the desired tone is selected, press the SPEED button to save this as the tone to be presented when the station is tone rung. The two-digit tone number will di splay in the lower left corner of LCD d ispla y.

Conference

Conference Combinations

A maximum of five 8-party conferences can be established in the s yst em. Howe ver, an individual conference cannot have more than five external (outside) parties.

Examples:



Eight internal parties can engage in a conference



Seven internal parties with one external party



Three internal and five external parties

Flex

Establishing a Conference

Btn

❑

1. Lift the handset.

2. Select intercom station or dial desired outside party. When called party answers, press the pre-programmed CONF flexible button.

3. Select another outside line or intercom station to add nex t con fer ence pa rty.

4. Press the CONF button again and repeat s teps 3 and 4 in a cycle, until all parties are contacted.

5. When last party answers, press CONF button twice. All parties are connected.

Only s ta tion s t hat have C onf er enc e e nab led are abl e to initiate a Con ference .

Page 40

Co nf e re nce 29

Exiting a Conference (Controller Only)

The re a re three (3) methods of exiting a conference:



Press the ON/OFF button to ON. Press the MUTE button, and replace the han dset (to monitor a co nference).

-or-



Press HOLD button to place outside parties on hold. Hold timer sta rt s. If one of the two par t ie s is i ntern al, that p arty is dropped.

-or-



Press the CO NF button, then h ang up or pres s the ON/ OFF button to leave the other conference parties still connected in an unsupervised conference. The CONF button LED flashes and timer starts. There is a warning tone before the other parties are dropped.

Re-entering a Conference

When the controller re-en ters the co nferen ce, the disconne ct timer is rese t.



To re-enter a monitored conference, lift handset.



To re-ente r a conf er ence placed on hold, repeat steps for establishing a conference.



To re-enter an unsupervised conference, lift handset and press flashing CON F b utton. The CONF button lights steady and a confirmation tone sounds.

Terminating a Conference

To terminate a Conference, the conference initiator must be actively in the conferen ce:

Repl ace hand set or pre ss th e ON/OF F button to OFF.

For confer ences inv olving anot her stat ion, it may be necessary to press the fla shing CONF button after going on-hook.

Page 41

30 Dial-By-Nam e

Dial-By-Name

The system will allow you to dial extension n umbers by entering a name of a person that has been programmed for that station. The system database allow s entry of a name (alphanumeric) up to 24 characters in length for each station. This prog rammed name can be used for dialing-by-name station users and in some cases LCD displays.

To dial a station user by name:

1. Di al th e D ial-By-Na me co de [66], or press the pre-programmed DIAL-BY-NAME flexible button.

2. Dial the desired person’s name using the key pad. Example -- If you wanted to call Linda Murphy (and last

name s were entered into the Director y Dialing Lis t), you would press the following numeric keys: 6 (M), 8 (U), 7 (R), 7 (P), 4 (H), 9 (Y).

When the system finds a unique numeric match to the name being dialed, the call is pl aced to the station matching the name. The intercom ca ll signals the station according to the H-T-P button setting. If few er than 8 digits are dialed, the numeric match is dialed after a 10 sec. i nterdigit time-out occurs, or if a [#] pound is pressed.

G- 4 H-4

I-4

P- 7 R-7 S- 7

Q- 7

A- 2

B- 2 C-2

J-5 K- 5

L- 5

T-8 U-8 V- 8

D-3 E- 3

F-3

M-6 N-6

O- 6

W-9

X- 9 Y- 9 Z-9

Figure 1: Dial- By-Name Ke y Pad Map

OPER

Page 42

Direc t ory Dia li ng 31

Directory Dialing

St ations

Display telephones may view a list, of up to 200 na mes from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button.

Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.

Directory Dialing ma y also be used to transf er a call from one station to another.

To view the Directory List:

1. Dial the D irectory List d ia l cod e [680] or press the DIRECTORY DIAL flexible button (if pre-programmed).

2. To view the list of names, pr es s a button (once, twice or three times) on the key pad that represents the desired letter of the alphabet (refer to Figure 1: Dial-By-Name Key

Pad Map).

Example -- Press th e num ber [2]:



Once for names starting with “A”.



Twice for names starting with “B”



Three times for names starting w ith “C”

Names starting with the letter chosen display on LCD.

I f th e Dir ec to ry L ist d oes n ot ha ve a n am e b egi nni ng with the desired letter, a name with the n ext higher letter is shown on the LCD display.

Page 43

32 Do Not Disturb

3. Di a l a n [6] to s croll up (nex t entry) thr ough the l ist, or di al a [#] to scroll down (previous entry) through the list, or pr ess anot her button to view the li st for a diffe rent lette r of the alphabet.

4. Press the SPE ED button when the desired name is shown on t he LC D dis play. (Sys tem a utoma tical ly di als t he destination station or outside phone number.)

Transferring a Call using Directory Dialing

While on a call:

1. Press the TRANS button.

2. Dial the Directory Dial Code [680] or press the pre-programmed DIRECTORY DIAL flexib le button.

3. Press the digi t asso ciated wi th the pers on’s name, an d when it displays press the SPEED button to automatically dial the destination station.

4. Hang up to complete the transfer.

Calls may b e transferred to internal stations only. An att empt to transfer a call off-net (via a sp eed dial bin) resu lts in the call recalling upon going on -hoo k.

Do Not Disturb

Activating Do Not Disturb

If you are given the ability to place your phone in D o Not Disturb (DND):



Press the pre-programmed D ND f lexib le butto n (DN D button LED lights steady), or dial [631] on the 8-button keyset. A confirmation tone sounds.



The DND button can be pressed while pho ne is ringing, to stop the ringing (re fer to One-Time Do Not Disturb).

Page 44

Executive Override 33

To cancel DND:

Press the DND flexible button again (DND button LED extinguishes), or dial [631] on the 8-button keyset. A confirmation tone sounds.

One-Time Do Not Disturb

Allows you to prevent calls from ringing at your station while you are on a call. The One-Time DND condition automatically cancels when you end your call.

To use One-Time Do Not Disturb:

Press the DND flexible button (if pre-programmed) while you are off-hook and connected to a CO line or intercom call. The DND bu tton LE D lights and off-hook tones at your stat ion ar e canceled.

To cancel One-Time Do Not Disturb:

Go on-hook or press ON/OFF button. The DND button LED extinguishes and DND is canceled.

Flex

Executive Override

Use of this feature when the executive over ride war ning tone i s dis abl ed may be a viol atio n of Fe de ral, Sta te or L ocal La ws, and an invasion of privacy. Check applicable laws in y our a rea b efore us ing t his f eatu re.

Executive override allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in CO Line co nversations. A change in volume m ay occur o n the CO Line or intercom call after the barge-in occurs.

Btn

❑

Page 45

34 Flash

If you ca ll a busy station:

1. Press the pre-programmed EXECUTIVE OVERRIDE flexible button. The Executive station will be bridged onto th e CO conversation in progress at the called station. An optional warning tone is hear d and pre sente d to a ll parties prior t o cut- thr u.

2. Replace hand set at Executive station to terminate the override.

Flash

When connected to an outside line:

Press the FLAS H bu tton to di sconne ct th e ou ts ide line and reseize an outside line dial tone.

8-button telephones can assign a FLASH button by using the code [660].

Flash Key on Intercom

When connected to a page zone or another internal party:

Press the FLASH button to disconnect page or intercom call. An intercom dial tone will be heard.

Flexible Button Programming

To program a flexible button:

1. Press the SPEED button twice.

2. Press button to be programmed (must be programmed in databa se as a flexible button).

3. Dial the desired code (refer to the Defau lt Nu mberi ng P lan at the end of thi s user guide ).

Page 46

Group Listening 35

To erase a flexible button:

1. Press the SPEED button twice.

2. Press the flexible button to be erase d.

3. Press the FLASH button. A confirmation tone sounds.

4. Replace the handset or press the ON/OFF button.

Group Listening

All digital key stations have bu ilt in speakerphones. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation.

To activate Group Listening:

While conversing on the handset, press the ON/OFF button. Both parties of the conversation can then be hea rd on the dig ital station's s peake r. Th e speakerph one microphone is muted while the handset is off-hook.

To deactivate Group Listening:

While off-hook, the ON/OFF button must be depressed.

Gro up Listening is NOT a vailabl e when the station is in the Headset Mode.

Headset Mode

If you wish to use a headset and have been given the ability to do so in programming, follow these steps.

To activate Headset Mode:

Dial [634] or press the pre-programmed HEADSET MODE fl exible b utton. The LED will lig ht steady.

Page 47

36 Intercom Buttons

While Headset mode is active, the ON/OFF button will activate the headset and disable speakerphone and intercom ca ll announce operation at your station.

To deactivate Headset Mode:

Dial [634] or press the pre-programmed HEADSET MODE flexible b utton; LED ex tinguishes.

Flex

Intercom Buttons

Btn

❑

To program a flexible button as an intercom button:

1. Press the SPEED button twice.

2. Press the desired flex ible button to be programmed.

3. Di al [645]. A confirmation tone sounds.



If an error is made during entry, an error tone is received.



If an intercom call is placed to a busy station that has an intercom button:

- The calling station receives ringback tone instead of busy tone. The called station hears muted or reminder rin g and their intercom button LE D starts flashing at the incoming line rate. This ind icates an in coming int ercom call.

- The called station can place the current CO call on hold by pressing the HOLD button, or place the current intercom call on hold by pressing the HOLD button. The intercom call would be placed on hold on the available intercom button.

Page 48

Int ercom Ca lls 37

4. The called station then presses the flashing intercom button to answer the incoming intercom call. Once t he call is answered, the following message displays on the called station LCD as shown.

CALL FROM STA XXX MMM DD YY HH:MM a m

Intercom Calls

Answering an Intercom Call

When your intercom button signal switch is in the:



H Mod e (No LED) -- Handsfree Mode. You will hear three bursts of tone and an announcement. Reply handsfree or lift han dset for privacy.



P Mode (LED Flashing) -- Privacy Mode. You will h ear three bursts of tone and a one-way announcement. The calling party cannot hear conversations in progress.



T Mode (LED On) -- Tone Mod e. You will hear repeated burst s of inte rcom tone ringing and the HO LD b utton will slow flash. Lift handset or press ON/OFF button to answer.

Intercom Transfer

Intercom transfer without DSS buttons:

1. Receive or make an intercom call.

2. Press the TRANS button. An intercom dial tone sounds.

3. Dial the s ta tion where call is to b e transferred. When 2nd s tation an swers, you are in a Supervised

Transfer mode. (1st station is staged for transfer.)

4. Replace the handset. (Station 1 and 2 are connected)

Page 49

38 Keyset Mode

Intercom transfer using DSS buttons:

1. Receive or make an intercom call using a DSS button.

2. Press the TRANS button. Intercom dial tone is heard.

3. Press the DSS button where call is to be transferred.

4. Replace the handset. (Station 1 and 2 are connected)

Pla cing an Intercom Call

1. Press the pre-programmed DSS button of the party to be called or dial their th ree-d igit station number.

You will hear ringing if the called station’s button is in the “T” position; or three bursts of tone if in the “H” or “P” position.

2. Lift the handset or use the speakerphone after the tone bursts stop.

3. Hang up to end the call.

Dialing a number in t he numbering plan a ctivates the te lepho ne a utomat ical ly.

Keyset Mode

This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset.

Page 50

Keyset Mode 39

When telep hone is set to AT comma nd mode, these AT command s are sup ported.

Table 1: AT Command Modes

Mo de De s cr ipt io n

Inactive No CTI i nformation is sent/received by the telephone.

ATD Modem Dialing Command -- The telephone will

recognize the ATD and accept digits after the command.

ATH or ATHX (X= 0 or 1)

CKTU Command used with Wanderer (a cordless k ey

PC Phone CTI information used with Dis c ov ery Deskt o p and

If the handset is off-hook (lifted)…

AT o r AT Z (X= 0 or 1)

Modem On-Hook/Off-Hook Command -- ATH or ATH0 will force the telephone to go to the on-hook state from its current state. ATH1 will force the tel ephone to go to the off-hook state from it’s current state.

telephone unit).

Discove ry PCPhon e software must be set to 4800 baud rate.

Commands are discarded and no action is taken by the telephone.

Modem Reset/Initialize Command -- Whenever these commands are sent to the keyset, the keyset will return OK in ASCII format.

At an idle station:

1. Dial the Keyset Mode code [648] or press the pre- programmed KEYSET MODE button. The display shows:

2. Press the [ available modes are: Inactive, PC Phone, ATD, ATH, and CKTU Comm and modes.

IN A CTIVE 2400 MODE=

SAVE=HOLD BAUD=#

] key to scroll thr ough the keyset mode s. T he

Page 51

40 LCR Operation

3. Press the [#] key to scroll through the baud rates. Available Baud rates are: 1200, 2400, and 4800.

4. Press the HOLD button to save the desired entries.

S elec t the CK TU Mode fo r Wan de rer Cor dle ss Ha ndset operation. The baud ra te is not used i n this mode; no changes are necessary.

LCR Operation

To place an outside call when LCR is enabled in the system:

1. Dial [9].

2. Dial the d esired 7- digit teleph one numbe r (e.g., 1 + area code + number).

3. Wait for answer. Lift t he ha ndset or use the sp eakerphone to converse with the pa r ty.

If the 911 Feature is active, [8] + [0] is the LCR access code, not [9].

LCR Queue Call Back

If an LCR Queue Call Back is activated:

1. When tel ephone is si gnal ed, answer the ca ll. Desired tele phone number wi ll automatical ly be redialed.

2. Wait for answer, then lift the handset or use the speakerphone to converse with the party.

Onl y one LC R Queue Ca ll Bac k re quest m ay be initiated by a station. When a second request is made, the first request will be canceled.

To Cancel an active LCR Queue:

1. Dial th e LCR Que ue Cancel code [626].

2. Replace the handset or press the ON/OFF button.

Page 52

Mailbox Butt ons 41

LCR Queuing (Automatic)

1. Dial [9].

2. Dial the d esired 7- digit teleph one numbe r (e.g., 1 + area code + number).

3. Wait for answer.

If all lines available to you are busy, remain off-h ook for four (4) seconds to automatically be queued onto LCR for an avail able line.

Flex

Mailbox Buttons

To program a station’s ma ilbox on a flexible button:

Btn

❑

1. Press the desired flex ible button to be programmed.

2. Dial [644] followed by the three-digit VM Index number (001–255). A confirma tion to ne sound s. If an error is made during entry, an error tone sounds.

The VMID number must be pre-programmed in the database (FLASH 68).

To use a m ailbox button:

The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to t he VM port by the te lephone s ystem.

Meet Me Page

To request another party mee t you on a p age:

1. Di al th e desired two or three -digit pagi ng cod e or p ress the pre-programmed ME ET ME fle xib le button.

2. Request that party meet you on the page.

3. Do not hang up; wait for the requested party to answer.

Page 53

42 Message Waiting

Answering a Meet Me Page

Go to the nearest phone:

Dial [770] or press the pre-programmed MEET ME flexible button. You will be connected to party that paged you.

Flex

Message Waiting

Btn

❑

Answering a Message Waiting

If your MSG button LED is flashing at a slow rate, you have a message waiting for you.

1. Press the flashing MSG button. The station that left the message will be signaled with tone ringing.

2. If cal le d station do es not ans wer, pre ss the MSG button once to leave message.

The first message l eft will be the first one called.

Leaving a Message Waiting Indication

If you dial a station that is busy, unattended, or in DND, you can leave a messa ge waiting indication.

1. Lift the handset or press the ON/OFF button.

2. Dial th e desired intercom station. A b usy tone or DND tone is heard.

3. Press the MSG button, the called party’s MSG button will flash slow ly.

4. Repl ace hand set or pre ss th e ON/Off b utton t o end ca ll.

Up to five (5) messages can be left at any Key Station.

8-button tel ephones u se [623] to assign a MESSAGE WAITING b utton.

Page 54

Mute 43

Mute

The MUTE button provides privacy during speakerphone or handset operation by disabling the microphone.

1. Press the MUTE button while of f-hook on speakerphone or handset to activate. (MUTE button LED lights steady.)

2. Press the MUTE button again to deactivate.

Name In Display

Every extension (Key or SLT) has the capability to program your name so th at people using di splay telephones w ill see you r name instead of your station number.

1. Di al [6 90 ].

2. Enter your name (up to seven characters) using the key pad map shown.

Table 2: Additional Dial-By-Name Characters

Ot her Co des

1 = 1# 8 = 8# “ = 01 * = *#

2 = 2# 9 = 9# , = 02 ( = #1

3 = 3# 0 = 0# ? = 03 ) = #2

4 = 4# Space = 11 / = 04 + = #3

5 = 5# : = 1 2 ! = *1 = = #4

6 = 6# - = 13 $ = *2 # = ##

7 = 7# ‘ = 14 & = *4 . = 24

3. Press SPEED to complete the programming process.

Page 55

44 Off-Hook Preference

To er ase your na me:

1. Di al [6 90 ].

2. Press the SPEED button to complete the erasing process. A confirmation tone sounds and your name is erased.

Flex

Off-Hook Preference

Btn

❑

If your phone has been programmed for Off-Hook Preference, you will access an outside line or a feature by going off-hook or press ing t he ON/OFF button.

To access an internal intercom dial tone, while Off-Hook Preference is enabled:

1. Press your pre-programmed ICM flexible button (LED lights steady), or dial your own three-digit intercom number. (Do not lift handset or press ON/OFF button be fore dialing in tercom numbe r).

2. Dial an internal station or feature access code.

Off-Hook Preference Programming

If your phone is programmed for Off-Hook Preference, and you have the ability to enable or change the prime flexible button:

1. Di al [6 91 ].

2. Dial the two-digit button number (refer to diagram).

1 2 3 4

5 6 7 8

9 10 11 12

13 14 15 16

17 18 19 20

21 22 23 24

Page 56

Of f-Hook Voice Ove r (OHVO) 45

To disable Off-Hook Preference:

1. Di al [6 91 ].

2. Then dial [00].

Off-Hook Voice Over (OHVO)

While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP-ON procedures to talk to the ca lling party or use Silent Text Messaging to respond to the ca ll ing par ty vi a LCD Displ ays .

The calling station is placed in a one- time DND mode upon ini tiating the voice- over . One -Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in the “H” mode.

Fl ex

Placing an Off-Hook Voice Over (OHVO) Call

When an OHVO station calls a busy OHVO station, and a busy tone is received:

1. The calling OHVO station can dial the OHVO code [628], or press the OHVO flexible button (if pre-programmed) to initiate an OHVO announcement. The HOLD button LED flashes at the called OHVO station.

2. The OHVO receiving station receives a one beep warning tone, the called OHVO station must be in the “H” mode, and then the calling OHVO party may begin the voice announcement to the called OHVO party.

Bt n

❑

Page 57

46 One-Touch Recordin g

Responding to an Off-Hook Voice Over

Flex

(OHVO)

To reply to an OHVO announcement, the OHVO receiving station may respond to calling station in one of three (3) ways:

1) Usi ng the MUTE Button -- The OHVO receiv ing station can then speak to the station that initiated the OHVO. The called station can still hear their existing call. This applies to CO calls only. OHVO calls to station on intercom calls maintain the present operation.

-or-

2) Usi ng Silent Text Messaging -- This feature is only available to d igital key terminals, and the ca ll ing station mu st be a dig ital display terminal. The OHVO receiving station may press a pr e - programmed MESSAGE button to respond to the voice over announcement without being released from the current call,

Btn

❑

(i.e., by pressing a flexible button pre-programmed for the message “IN MEETING”), the calling station will receive this mes sag e on the calling st ation ’s L CD display.

-or-

3) Usi ng the Camp-On feature -- The OHVO receiving station presses the flashing HOLD button to converse with the calling stat ion. Th e e xisting call (CO line) goes on Exclusive Hol d automatically. This method, then follows Camp-On procedures and operation.

Flex

One-Touch Record ing

This feature allows you, to press a button and have the system record the conversation in your mailbox, while on an internal/ external call. This is done by creating a conference bridge between the caller, station, and VM port.

Btn

❑

Page 58

Outside Calls 47

While on an external call:

1. Press the pre-programmed VM RECORD flexible button. The LED flutters red at 240 ipm during the setup and the LCD displays as shown:

RECORDING SETUP MMM DD YY HH:MM am

2. Once the system has connected to the station, your mailbox, t he fl exible button LED li ghts s olid green and the LCD displays as shown:

RECORDING MMM DD YY 00:00 am

When the caller is finish ed recording, press the pre-programmed VM RECORD flexible button. The LED extinguishes and the display returns to the normal LCD call inf orma tion.

Use of this feature when the One-Touch Warning Tone is disabled may be interpreted as a violation of federal, state or loca l laws, and an invasion of privacy . Check applicable laws in your area before recording c alls using this feature.

Flex

Outside Calls

Btn

❑

Answering a Recall

When an outside line has remained on hold for an extended pe ri od of time, you are remin ded with a r ecalling ring. (If Preferred Line Answ er is enabled , s kip next step.)

1. Press button for an OUTSIDE LINE, LOOP, or POOL button (flashes at a very fast rate).

2. Lift the handset or press ON/OFF to converse with party.

Page 59

48 Paging

Answering an Outside Call

1. Lift the handset or press the ON/OFF button.

2. Press slow flashing OUTSIDE LINE button or LOOP button. (If your telephone is progra mmed with Preferred Line Answer, you may answer an outside line by lifting the handset or pressing the ON/OFF button.)

Placing an Outside Call

To acces s an outsi de li ne for dialing out:

1. Press idle CO line button, POOL button,

-orDial CO line group a ccess code or LCR access co de (9, 801-

823, 88+LLL).

LLL = CO Line Number

2. Di al th e d esi r ed number for outs id e ca ll.

3. Lift handset or use speakerphone to converse with party.

Placing an Outside Line on Hold



If your system is programmed for Exclusive Hold Preference, pr es s the HO LD button on ce for Exclus ive Hold or twice for System Hold.

-or-



If your sy stem is programmed for System H old Preference, pr es s the HO LD button on ce for Syst em Hold or twice for Exclusive Hold.

Paging

If you are given the ability to make page ann ouncements.:

1. Lift the handset or press the ON/OFF button.

2. Dial a two or three-digit paging code, or press the

programmed

pre-

PAGING flexible button.

Page 60

Personalized Messages 49

Code Zone Code Zone

700 Int/Ext All Call 707 Internal Zone 7

701 Internal Zone 1 708 Internal Zone 8

702 Internal Zone 2 709 Internal All Call

703 Internal Zone 3 76[O] External All Call (Triad 1/2 /3)

704 Internal Zone 4 76[P] External Page Zones 1-2 ( Tr i a d 1 / 2 / 3 )

705 Internal Zone 5 761 External Page ( Triad-S)

706 Internal Zone 6

3. Spe ak in a normal tone of voice to deliver m essage.

4. Stations receiving a page Annou ncement can press the Volume Bar to change Paging Volume. The display shows:

SPEAKER PAGE [######### ] MMM DD YY HH:MM am

5. Replace the handset to terminate the page announcemen t.

Stations off-hook or in DND will not hear the page announcement.

Personalized Messages

Each station can select a pre-assigned message to be displayed on the LCD of any Key Telephone calling that station.

To select on e of the ten available messages:

1. Dial th e Message Access code [633] or press the MSG ACCES S f lexible button (if pre-programmed).

Page 61

50 Personalized Messages

2. Dial the two-digit code for the message to display. A confirmation tone sounds ; the DND button LED f lashes.

Code Message Code Message

00 Cl ear M essa ge 06 O n Tri p

01 O n Va cation 07 In Me etin g

02 Return AM 08 At Home

03 Return PM 09 On Break

04 Return Tomorrow 10 A t Lunch

05 Re turn Next W ee k

3. Replace the handset. (Activating DND or Call Forward ing cancels selected message.)

Custom Messages

Selecting a Custom Message

1. Dial th e Message Access code [633], or p ress the MSG ACCES S f lexible button (if pre-programmed).

2. Dial the two-digit code for the desired message (21-30) to display on your phone when called. A confirmation sounds and the DND button LED flashes.

The system admini st rator p rograms the te n custom messages at the first attendant station (Station 100). These me ssag es can b e used i n the sa me manne r as

Personalized Messages

3. Replace the handset or press the ON/OFF button.

To program a Custom Message:

1. Di al [6 33 ].

2. Dial a valid cod e (18-20) for desired custom message.

3. Enter a custom message up to eight characters.

4. Press H OLD to sav e.

Page 62

Personalized Messages 51

To use a unique custom message:

1. Di al [6 33 ] on th e d ial p ad.

2. Dial a valid cod e (18-20) for desired custom message.

To cancel the message:

1. Dial the Message Access code [633]+[00].

2. Replace handset or press ON/OFF button.

Date and Time Entry Messages

You can activa te certain messag es used to en ter a specific time or a date of return. These messages will show on the calling station’s display to alert them of your return.

To activate a message with a custom return time or date:

1. Dial the Mess age Access code [633].

2. Di al th e cod e for the message.

Code Date/Time Message

11 Vacation Until: MM/DD

12 Return: HH:MM xm or MM/DD

13 On Tri p Until: MM/DD

14 Meeting Until: HH:MM xm

15 At Home Until: HH:MM xm

16 On Break Until: HH:MM x m

17 At Lunch Until: HH:MM xm

3. Enter the date/time by using the buttons on the key pad according to Figure 1: Dial-By-Name Key Pad Map and

Table 2: Addit ional Dial-By-Name Char ac ters.

4. Press the HOLD button to enter the message. A confirmation tone sounds and the DND button LED flashes.

Page 63

52 Personalized Messages

To cancel the message:

1. Dial the Message Access code [633]+[00]. The DND button LED extinguishes.

2. Replace the handset or press the ON/OFF button.

Pers on alized Msg Codes on a Flex Key

You can program code [633] on a flexible key to speed a ccess of pre-s elected messages.

Using 2-D igit Co de

1. Press the SPEED button twice.

2. Press the desired flex ible button. LED flashes.

3. Dial [633]+ [#]. A confirmation tone sounds.

4. You can now press that flexible button and dial the twodigit message number:



00 – 10 = Personalized Messages



18 – 30 = Custom message number

Refer to

Messages

two-digit codes.

Personalized Messages

in this secti on, for further informat ion on

and

Custom

5. A confirmation tone sounds.

Using Scroll Function

1. Press the SPEED button twice.

2. Press the desired flex ible button. LED flashes.

3. Di al [6 33 ]+[ #]. A confirmation tone sound s.

4. Press the programmed flexible button, then press the [#] to scro ll forward through the messages or press the [ to scroll backward t hrough the list.

]

Page 64

Personalized Messages 53

The scroll is a “rolodex” typ e of scr oll; it forwards th rough the mes sages in the foll owing order:

Text Messages

1. Clea r Mes sa ges 5 . On Brea k 9. Return P M

2. At Home 6. On Trip 10. Return Next Week

3. At Lunch 7. On Vacation 11. Return Tomorrow

4. In Meeting 8. Return AM

5. When the desired mes sag e i s shown on the LC D d isp lay, press the HOLD button to activate that message on your station. A confirmation tone sounds and the DND button LED flashes.

If yo u omit t he [# ] f rom eith er me tho d, and imme diat ely press the Fl exible button, then dial the two-digit personalized message number, that sp ecific message will be programmed to the Flexib le button.

Scrollable Canned Messages

1. Dial [633] + [#] or press th e pre-programmed MSG ACCESS flexible button. The display shows:

XXXXXXXXXXXXXXXXXXXXX NEXT-# PREV-6 SAVE-HOLD

2. Press the [#] to scroll forward through the messages, or press the [

The scroll is a “rolodex” type of scroll; it will forward through the me ssages i n order a s s hown in “Text

Messages” Tab le .

] to scroll backward through the list.

Page 65

54 PBX/Centrex Codes on a Flex Button

3. When the desired mes sag e i s shown on the LC D d isp lay, press HOLD to activate that message o n your station . A confirmation tone sounds ; the DND button LED f lashes.

Flex

PBX/Centrex Codes on a Flex Button

For easy one-button access to Centrex or PBX features, perform the f oll owing steps:

1. Program the Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ and [#] commands (refer to “Storing Speed Numbers” on

page -56).

Btn

❑

2. Program that speed bin onto a flexible butto n (refer to

“Flexible Button Programming” on page 34. )

Repeat Redial

A keyset station user places a CO ca ll and receives a busy or no answ er:

1. Press the pre-programmed REDIAL flexible button. The LCD prompts you for a timer value as shown:

ENTER RPT REDIAL TIMER; XXX 006-999

2. Enter a three-digit timer value (006-999 seconds) for the redial timer. D efault va lue is 0 60 (one minute ). A confirmation tone sounds and you go on-hook. The flexible button LED lights steady. When the timer expires, the station is signaled via a CO line queue indication on the REDIAL flexible b utton. Once the line queue i s answered, the LCD indicates an outgoing CO line display.

Page 66

Speakerphone 55

To activate a redial:

Press the REDIAL button, pr ess the ON/OFF button, or lift the handset. Th e l i ne is seized and the number is dialed.

To cancel the o peration :

Press the REDIAL flexible button (if pre-programmed). A confirmation tone sounds and the Redial func tion is canceled.

Speakerp hone

1. Press ON/ O FF button to ON. (Inte rcom dial tone s ounds.)

2. Press the statio n key of the desired party, or press an available OUTSIDE LINE button and dial number.

Speakerphone is activated.

3. Press the ON/OFF button to end call.

Speed Dial

Dialing a Speed Number

If an outside l ine has not been specified in programming, one will be chosen automatically or you can choose one now.

1. Press the SPEED button.

2. Dial the speed bin loca tion or press prog rammed speed bin button.



000 to 019 = Station Speed numbers



020 to 999 = System Speed numbers

3. When called party answers, pick up handset or use speakerphone.

A worksheet is included in the back of this User Guide to assist you in keeping track of custom programmed sp eed bin locat ions.

Page 67

56 Speed Dial

Last Number Redial

1. Press the SPEED button.

2. Press the pound [#] key. The last number dialed over an outside line will be automatically redi aled.

Save Number Redial

If you wish to save the last n umber you dialed:

1. After placing an outside call, keep handset of f-hook.

2. Press the SPEED button twice.

Storing Speed Numbers

Station Spe ed numbe rs can be en tered by key set us ers. Syst em Spe ed numbers must be entered b y the first programm ed attendan t. If an attendant has not been specified, enter at Station 100.

1. Press the SPEED button once.

2. Press a desired outsi de line key, or press the SPEED button a second time, to select an outside line.

3. Di al th e s peed bin loca tion.



000 to 019 = Station Speed numbers



020 to 999 = System Speed numbers

4. Dial telephone number, including special codes buttons as listed in th e following :



TRANS - Pulse-to-Tone Switchover



HOLD - Pause



FLASH - Flash

For Display Security, press the TRANS button, then enter the telephone number and any other special c odes buttons as need ed.

5. Press the SPEED button.

6. Replace the handset or press the ON/OFF button to end speed dial programming.

Page 68

Text Messa ging ( Silent Resp onse) 57

To clear an existing speed bin:

1. Press the SPEED button twice.

2. Di al th e s peed bin loca tion.

3. Press the SPEED button again. A confirmation tone sounds.

To Dial a Saved Number

1. Press the SPEED button.

2. Press the asterisk [

] key. Saved number is automatically

dialed.

Text Messaging (Silent Response)

This feature allows you to use text messages to respond to a caller that has either Camped-On or has used the Off-Hook Voice O ver feature to alert a busy station us er of a waitin g call or message. The “camped-on” sta tion may respond to the ca ll er via the canned, custom, and silent response text (LCD) messages. The text messages appear on the calling party LCD Display.

While receiving a Camp-On, or OHVO call:

1. Press a flexible button pre-programmed for message access [633+XX].

2. Dial the desired two-digit message code as shown in the

“Text Message” Ta ble.

Example: [633] + [38] means that a telephone calling the

station will receive the message “WH O IS IT ?”

Page 69

58 Uniform Call Distribution (UCD)

Code Text Message Code Text Message

31 I Will Take Call 42 Is It Important?

32 Take Message 43 Is It Urgent?

33 Transfer To Secretary 44 Send Call To Voice M ail

34 Put Call On Hold 45 Pa rk Call

35 Call Back 46 Out Of Service

36 One Moment Please 47 Put Call Through

37 I Will Call Ba ck 48 I Am Busy

38 Who Is It? 49 O.K.

39 Is It Long Distance? 50 No

40 Is It Personal? 51 Yes

41 Is It An Emergency?

These addition al messages along with their codes, ca n also be sent as a text response. The calling station must be a display telephone and the call station must be a keyset.

Uniform Call Distribution (UCD)

Available/Unavailable Mode

If you are a UCD Agent: you can place your station in the Avai lable mod e to receiv e UCD ty pe calls, or in the U navailable mode to block UCD calls from ringing to your station.

To go Unavailable:

Dial [566] or press the pre-programmed AVAILAVBLE / UNAVAILABLE flexible button. The LCD displays as shown. You are now blocked from receiving UCD calls.

UNAVAILA B LE U CD * 1 25* MMM DD YY HH:MM am

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Uniform Call Distribution (UCD) 59

To go Available:

Dial [566] or press pre-programmed AVAIL ABLE/ UNAVAILABL E flexible butto n. You may now receive calls.

Display Calls in Queue for UCD Groups

From an idle display key telephone:

1. Di al [5 67 ], followed by the three-digit UCD Group number (55X), or press the pre-programmed QUEUE flexible button. The ON/OFF button LED lights steady.

Your display s hows how many calls are in queue for that group as shown:

UCD 55X 00 CALLS IN QU EU E MMM DD YY HH:MM am

Dynamic update of display occurs as queue condition changes.

2. Repl ace hand set or pre ss th e ON/OF F button to term ina te mode.

Thi s featu re cannot b e u sed with a ca ll i n p rogre ss and the station will be conside re d busy for incomi ng calls.

Overflow Station Forward

An en hancem ent allows UCD calls reaching the Ov erflow Station to call forward to another station:

1. Lift the handset or press the ON/OFF button.

2. Press the FWD button or dial [640].

3. Dial the desired code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

Page 71

60 Universal Day/Night Answer

4. Dial the three-digit destination number where calls are to be forwarded (Station, Voice Mail, ACD/UCD groups, Hunt group). A con firmation tone sounds.

5. Replace the handset or press the ON/OFF button.

Universal Day/Night Answer

When the system is in Day or Night mode and you hear an outside line ringing at another station, and you wish to ans wer the ca ll:

Dial [#5], then the connected outside line can be transferred or disco nnected.

Ea ch t elepho ne util izi ng U niv ersa l Ni ght An swe r mu st hav e a LOO P but t on a ppe aran ce if t he r i ngin g ou tsi de line does not appear at their phone.

Vo i ce Ma il

Call Forwarding to Voice Mail Groups

Int e rcom and Transf erre d C O callers may be route d direct ly to your mail box by forwarding your phone to a voice mail group.

1. Lift the handset or press the ON/OFF button.

2. Press the FWD button or dial [640].

3. Dial the desired code: [6] = All [7] = No Answer [8] = Busy [9] = Busy/No Answer

Page 72

Voice Mail 61

4. Di al th e three-digi t Voice Mail group pil ot numbe r (440–

447) for the group (1–8) where calls are to be fo rwarded. A confirmation tone sounds.

5. Replace handset or press ON/OFF button.

Flex

Retrieving Voice Messages

To enter the Voice Mail system to check for mail:

Dial th e Voi ce Mail group nu mber, or press the pre-programmed VM GROUP flexible button or flashing MESSAGE WAIT button. You will immediately be prompted to enter the password for your ma il box.

Voice Mail Transfer with ID

Btn

❑

Flex Btn

❑

While on a call and th e d istant end wishes to leav e a Voice Message for a VM user:

1. At the in itiating sta ti on, press the T RANS button.

2. Dial the Voice Ma il Group nu mber or press the pre-programmed VM GROUP flexible button.

3. Dial the VMID (Mail Box location) of the desired party and go on-hook.

The system then makes the connection to an available Voice Mail p ort and send s the Leave Mail Prefix (if any) + the digits dialed as the VMID number + the Leave Mail Suffix digits (if any). The system then cuts through the transferred caller.

Page 73

62 Voice Mail

Volume Control Bar (DKT Only)

A volume control bar is located below the keypad to control the ringing, handset, and speakerphone volumes.

While on an Intercom Call:



(Speakerphone) -- Press Volume Bar to change volume. LCD displays as shown.

SPEAKER CALL [ ## ### ### #] MMM DD YY HH:MM am



(Handset) -- Press Volume Bar to change volume. LCD displays as shown.

HANDS ET ICM [#########] MMM DD YY HH:MM am

While on a CO Call:



(Speakerphone) -- Press Volume Bar to change volume. LCD displays as shown.

SPEAKER CALL [ ## ### ### #] MMM DD YY HH:MM am



(Handset) -- Press Volume Bar to change volume. LCD displays as shown.

HANDS ET CO [#### #####] MMM DD YY HH:MM am

While Receiving an Incoming Tone Ring (intercom or CO call):

Press the Volume Bar to cha nge th e volume. T he LCD displays as shown.

SPEAKER RING [# ### ## ### ] MMM DD YY HH:MM am

Page 74

Worksheets 63

Worksheets

Flexible Button Programming Worksheet

1 2 3 4

5 6 7 8

9 10 11 12

13 14 15 16

17 18 19 20

21 22 23 24

Speed Dial Bin Programming Worksheet

BIN 000 BIN 010

BIN 001 BIN 011

BIN 002 BIN 012

BIN 003 BIN 013

BIN 004 BIN 014

BIN 005 BIN 015

BIN 006 BIN 016

BIN 007 BIN 017

BIN 008 BIN 018

BIN 009 BIN 019

Page 75

64 DEFAULT NUMBERING PLAN

DEFAULT NUMBERING PLAN

Function

911 List 608 Call Coverage 647

Account Code 627 Call Cov erage Ring 646

ACD Calls in Queue 579 Call F or ward 640

ACD Call Factor 580 Call Forward (Follow-Me) 642

ACD Group 1-16 550-565 Call Forward - Off-Net 603

ACD Group Status 567 Call Park Group 1-8 430-437

ACD Help 574 Camp On 620

ACD Member Di splay 573 Cancel LCR Que 626

ACD Primary Login 572 Clear Fwd, DND, Msg 662

ACD Primary Logout 5 71 Cle ar VM Al arm 656

ACD Secondary Login 582 CO Line 88

ACD Secondary Logout 581 CO Line Queue 621

ACD Supervisor Display 577 Conference 624

Code Function Code

ACD Supervisor Login 576 Custom Message 694

ACD Supervisor Logout 575 Dial By Na me 6*

ACD/UCD AVA/UNA 566 Directory Dial 680

All Call Page 700 Do Not Di sturb 631

Ans Machine Ring 654 DTMF Receiver Test 657

Ans Machine Spkr 655 Executive Override 625

ATT Clear Alarm 6 06 Ex t Page Zone All ,1,2 760-7 62

ATT Disable CO Line 602 Flash 660

ATT Unavailable 607 Group Call Pickup #0

Attendant Override 601 Headset Mode 634

Back ground M usic 632 HPT 667

Call Back 622 Hunt Group 1-8 450-457

Page 76

DEFAULT NUMBERING PLAN 65

Function

Code Function Code

ICLID Answered Call 659 Program Name 690

ICLID Name/Number 653 Release 641

ICLID Unanswered Call 635 Repeat Redial 643

Ignore CFW 5# Ring Tone 695

Int Page Zone 1-8, All 701-709 Set Clock 692

Intercom Button 645 SLT Call Pickup #1

Keyset Mode 648 SLT Cal lback 663

LCR 800 SLT Conf Park 66 4

Loop 89 SLT Sp ee d Dial 668

M ailbox Button 6 44 SLT Speed Prog 661

Meet Me Page 770 Speed Dir 693

Message Preselect 633 Station Call Park 439

Message Wait 623 Station Park Pickup #6

Mo d em 4 99 St a ti o n 1 0 0- 3 51 10 0- 3 51

MPB Version 605 Stati on Relocate 636

Mute 629 Stop Trace 658

Night S ervice 604 Telecenter Adm 652

OH VO 6 28 Tele c ent e r E xt 65 0

One Touch Record 649 Tone Ring 6#

Overflow AVA/UNA 578 Transfer Unans CO Ca ll 639

Pause/Resume Rec 655 UNA/UDA #5

Personal Park 438 VM Group 1-8 440-447

Picku p Park Grp 1-8 #430-# 43 7 VM Mess ag e Cance l 421

Pool 1-23 801-823 VM Message Set 420

Pool All 824 VM Msg Set w/Cnt 422

Prime K ey 691 Vol um e 63 8

Page 77

66 DEFAULT NUMBERING PLAN

Page 78

EliteTM Large Screen Telephone Qui ck Reference Car d

Large Screen Disp lay Features

The Elite digital 30-button model provides a 7line by 16-ch aracter display with 10 SOFT keys, a MENU key, and UP/DOWN scroll keys.

Us i ng the So ft Keys

From the main menu, use th e s oft keys to acces s the option s l isted.

Ca lend ar Mo de

-- When in idle mode, the

default monthly calendar will display. The



 

DIGITAL

DIRECTORY DND SPEED DIAL LNR PA R K P IC KU P MUSIC FEATURES

STA XXX MMM D D YY HH:MMx

DEF

ABC

JKL

GHI

MNO

PRS

WXY

TUV



ON/OFF HOLD t VOLUME



CAMP ON

FWD

MUTE



PAGE

HTP

CONFTRANS

MSG

FLASH

SPEED

MIC











calen dar may also be accessed by pressing the MEN U so ft k ey .

Q Q

SUN MON TUES WED THU RS FRI SAT

6 7 8 9 10 11 12

1 3 1 4 15 16 17 18 19

2 0 2 1 22 23 24 25 2 6 27 28 29 30 31

STA XXX

MMM DD YY HH: MMx

Ma in Men u

-- To access the main menu at any

MM M YY YY

1 2 3 4 5

tim e, pres s t he M ENU soft key.

DIRECTORY DND

SPEED DIAL LNR

PARK PI C KUP MU SIC

FEATURES

STA XXX

MM M D D Y Y HH:MM x

Q Q Q Q Q

V W

Q Q Q Q Q

V W

Feature/Button Descriptions

1. DSS Console -- Provides access to 30 flexible feature/functions.

2. Fixed Feature Keys -- Used to access specific fixed feature/ func tions.

3. HOLD Key --Used to place calls on hold and to retrieve held calls.

4. LARGE Screen -- Designed to provide a 7-line by 16 - char a cte r v iew in g ar ea.

5. MENU Key -- Toggles between main menu screen and monthly calendar.

6. MICrophone -- Used to talk w ith other party wi tho ut u si ng th e han dset .

7. ON/O FF Key -- Used to make a cal l without lifting the handset.

8. PAG E Up/Down Keys -- Used to adva nce to t he NEXT and PREVIOUS option screens available.

9. Soft Keys -- Used to access specific features and functions.

10 . VOL UM E Cont ro l Bar - - Used to adju s t le ve l o f

tones, backgr ound music, ringing, r eceiv er volume, and display contrast.

To select a main menu option:

Press… D isp lay show s… T hen…