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Vodavi 3551-00, STARPLUS STSe User Manual

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Page 1
STARPLUS
STSe
Station User Guide
August 2005 - Issue 1.0 P/N: 3551-00
Page 2
I
Issue
Release
Changes
Date
1.0 8-05
Initial Release
LIFE SUPPORT APPLICATIONS POLICY
VODAVI Technology, Inc. products are not authorized for and
should not be used within Life Support applications. Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death.
VODAVI Technology, Inc. warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages.
“WARNING: Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause [cancer, and] birth defects or other reproductive harm. Wash hands after handling.”
Copyright © 2005 VODAVI Technology, Inc.
All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
STARPLUS and STSe are registered trademarks of
VODAVI Technology, Inc.
mj/2005
Page 3
VODAVI
STSe Key Telephone Systems Station User - QUICK REFERENCE
FIXED FEATURE BUTTONS
• CAMP ON -- enables you to alert a busy party that an outside line is on hold for them.
• CONF (CONFERENCE) -- used to establish and build conference calls.
• FLASH -- lets you terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems.
• FWD (FORWARD) -- allows you to forward your calls to another station.
• HOLD -- enables you to place an outside caller on hold.
• H-T-P -- allows you to select the ICM signaling mode: Handsfree, Tone, or Privacy.
• MSG (MESSAGE WAIT) -- allows you to initiate a message waiting indication at a station(s) that is: Busy, Unattended, or in Do Not Disturb.
A Message Waiting Callback request that is left at your station is indicated by a flashing MSG WAIT LED.
• MUTE -- allows you to switch the built-in microphone on or off when using the speakerphone, or the handset microphone when using the handset.
• ON/OFF -- enables you to make a call without lifting the handset. It also turns the telephone on and off when using the speakerphone.
• SPEED -- provides you with access to speed dialing, save number redial and last number redial. This button is also used to access flexible button programming.
• TRANS (TRANSFER) -- lets you transfer an outside call from one station to another.
• VOLUME BAR -- allows you to adjust the volume for your speakerphone and handset.
CALL FORWARDING
1. Press the FWD button or dial [640].
2. Dial the desired Call Forward code: [6] = All Calls [7] = No Answer
[8] = Busy [9] = Busy/No Answer
3. Dial the station number where calls are to be forwarded. Confirmation tone sounds.
4. Replace the handset or press ON/OFF button.
ESTABLISHING A CONFERENCE
>> Only those stations that have Conference enabled will be allowed to initiate a Conference call.
1. Lift the handset.
2. Select intercom station or dial desired outside party. When called party answers, press CONF.
3. Add the next conference party by selecting another outside line or intercom station.
4. Press CONF button again and repeat previous step in a cycle, until all parties are contacted.
5. When the last party answers, press the CONF button twice. All parties will be connected.
TERMINATING A CONFERENCE
To end a Supervised Conference, the conference initiator replaces the handset or presses ON/OFF.
To end an Unsupervised Conference, press the flashing CONF button while on-hook.
UNSCREENED TRANSFER
1. Press TRANS button and dial station number.
2. When the called extension begins to signal, hang up to transfer the call.
3. Replace the handset or press ON/OFF button.
SCREENED TRANSFER
While connected to an outside line:
1. Press the station button where the call is to be transferred (if programmed on your telephone),
-or­Press TRANS and dial desired station number.
(The called extension is signaled according to their intercom signal switch position.)
2. When extension answers, announce transfer.
3. Hang up to complete the transfer.
LEAVING A MSG WAITING INDICATION
If you dial a station that is busy, unattended, or in Do Not Disturb, you can leave a message waiting indication.
1. Press the ON/OFF button.
2. Dial the desired intercom station. A busy tone or DND tone is heard.
3. Press the MSG button. The called party’s MSG button LED will flash slowly.
4. Press the ON/Off button to end the call.
Page 4
VODAVI
STSe Key Telephone Systems Station User - QUICK REFERENCE
PLACING AN OUTSIDE LINE ON HOLD
• If your system is programmed for Exclusive Hold Preference, press the HOLD button once
for Exclusive Hold or twice for System Hold.
• If your system is programmed for System Hold Preference, press the HOLD button once for System Hold or twice for Exclusive Hold.
STORING SPEED NUMBERS
1. Press the SPEED button twice.
2. Dial the speed bin location.
• 9000 to 9019 = Station speed numbers
• 9020 to 9099 = System speed numbers
3. Dial the desired telephone number.
4. Press the SPEED button.
5. Press ON/OFF to end programming.
To clear an existing speed bin:
1. Press the SPEED button twice.
2. Dial the speed bin location.
3. Press SPEED again. Confirmation tone sounds.
DIALING A SPEED NUMBER
1. Press SPEED and dial the speed bin location,
-or­Press the preprogrammed speed bin button.
• 9000 to 9019 = Station speed numbers
• 9020 to 9099 = System speed numbers
2. When the called party answers, pick up the handset or use the speakerphone.
DIRECTORY DIALING
Users with display telephones may view a list of individuals on the telephone system and have the system automatically dial that person. Directory Dialing may also be used to transfer a call from one station to another.
1. Dial the Directory List dial code [680],
-or­Press the DIRECTORY DIAL flexible button.
2. Press a button on the keypad once, twice, or three times, that represents the letter of the alphabet, to begin viewing the list of names.
3. Scroll through the Directory List to select a name; press [
] to display the next entry and
[#] for the previous entry.
4. Press the SPEED button at the desired name to automatically dial the destination station or outside phone number (via Speed Dial).
To transfer a call using directory dialing:
1. Press the TRANS button.
2. Dial the Directory Dial Code [680],
-or­Press the DIRECTORY DIAL flexible button.
3. Press the digit associated with the person’s name. When the name displays, press SPEED button to automatically dial the station.
4. Press ON/OFF button to complete transfer.
> > Calls can only be transferred to internal stations.
PROGRAMMING FLEXIBLE BUTTONS
1. Press the SPEED button twice.
2. Press the flexible button to be programmed.
3. Dial the desired code from the following chart. Confirmation tone sounds.
4. Press the ON/OFF button.
All Call Page (Internal & External) 700 Background Music 632 Call Back 622 Call Park Location (System) 424-437 Call Park Location (Station) 439+[XXX] Call (Park) Pickup #6+[XXX] Caller ID Review (Answered) 659 Caller ID Review (Unanswered) 635 Directory Dial 680 Do Not Disturb 631 Extension Numbers 100-149 External Page Zone 761 Last Number Redial [SPEED]+[#] Line Queue 621 Personal Park 438 Speed Dial Access [SPEED]+[YYYY] Save Number Redial [SPEED]+[] VM Group Pilot Numbers 44 [V]
_______________________________________
V = Voice Mail Group Number (0-7) XXX = Station Extension Numbers YYYY = Speed Dial Bin Numbers
( Station=9000-9019 / System=9020-9099 )
To erase a flexible button:
1. Press the SPEED button twice.
2. Press the flexible button to be erased.
3. Press FLASH . Confirmation tone sounds.
4. Press the ON/OFF button.
Page 5
Contents i
Contents
911 Alert........................................................................................................... 2
Account Codes .............................................................................................. 3
Using Account Codes ......................................................................... 3
Verified Account Codes ..................................................................... 3
Account Codes - Traveling COS (Verified)................................... 4
Answering Machine Emulation ............................................................... 5
Notification Methods ......................................................................... 5
Attendant Features...................................................................................... 6
Attendant Clear Alarm ....................................................................... 6
Attendant CO Line External (Off-Net) Forward......................... 7
Attendant Custom Message ............................................................ 7
Attendant Day/Night/Special.......................................................... 8
Attendant Directory List Programming....................................... 9
Attendant Disable Outgoing CO Line .......................................... 12
Attendant Override ............................................................................. 13
Attendant Setting Time and Date.................................................. 13
Attendant Speed Dial - System Storing ....................................... 14
Attendant Unavailable....................................................................... 15
Attendant Voice Mail Alarm Clear.................................................. 15
Background Music (Optional) .................................................................. 16
Back Light Display ........................................................................................ 17
Call Back........................................................................................................... 18
Call Coverage ................................................................................................. 19
Call Forward.................................................................................................... 21
Call Forward - External (Off-Net) .................................................... 22
Call Forward - Follow Me................................................................... 23
Call Park............................................................................................................ 25
Call Park - Personal .............................................................................. 25
Call Park - Station ................................................................................. 26
Call Park - System................................................................................. 27
Call Pickup....................................................................................................... 28
Directed Call Pickup............................................................................ 28
Group Call Pickup ................................................................................ 29
Call Transfer .................................................................................................... 30
Executive/Secretary Transfer........................................................... 30
PBX/Centrex Transfer ......................................................................... 30
Screened Transfer ................................................................................ 31
Transfer Search ..................................................................................... 31
Unanswered CO Call Transfer.......................................................... 32
Page 6
ii Contents
Unscreened Transfer........................................................................... 32
Trunk-To-Trunk Transfer.................................................................... 32
Caller ID Display ............................................................................................ 33
Caller ID Display (Answered Calls) ................................................. 33
Caller ID Display (Unanswered Calls)............................................ 34
Caller ID Name/Number ............................................................................ 35
Calling Forward Override........................................................................... 35
Calling Station Handsfree Mode Override........................................... 36
Calling Station Tone Mode Override ..................................................... 36
Camp On.......................................................................................................... 37
CO Line - Access ............................................................................................ 38
CO Line Queue............................................................................................... 39
Conference...................................................................................................... 40
Conference Combinations ............................................................... 40
Conference Procedures ..................................................................... 40
Dial-By-Name ................................................................................................. 43
Directory Dial ................................................................................................. 44
Do Not Disturb / Page Block..................................................................... 46
Door Opener .................................................................................................. 48
Executive Override....................................................................................... 48
Flash .................................................................................................................. 49
Flash Key on Intercom........................................................................ 49
Flexible Button Programming ................................................................. 49
Group Listening ............................................................................................ 50
Headset Mode ............................................................................................... 51
In and Out Button......................................................................................... 52
Intercom .......................................................................................................... 52
Using an Intercom Button ............................................................... 52
Intercom Calls ....................................................................................... 53
Intercom Transfer ................................................................................ 55
Keyset Mode................................................................................................... 56
Last Number Redial...................................................................................... 57
LCR Operation................................................................................................ 58
Loop Key .......................................................................................................... 59
Mailbox Buttons............................................................................................ 59
Message Wait ................................................................................................. 60
Modem ............................................................................................................. 61
Voice Mail Modem Access ................................................................ 61
Telephone System Modem Access................................................ 61
Page 7
Contents iii
Mute .................................................................................................................. 62
Name In Display ............................................................................................ 62
Night Service .................................................................................................. 63
Off-Hook Voice Over (OHVO) ................................................................... 64
Outside Calls................................................................................................... 66
Placing an Outside Line on Hold.................................................... 66
Answering a Recall .............................................................................. 66
Answering an Outside Call ............................................................... 66
Placing an Outside Call ...................................................................... 66
Paging............................................................................................................... 67
Paging - Meet Me................................................................................. 68
Personalized Messages............................................................................... 68
Pre-assigned Messages...................................................................... 68
Custom Messages................................................................................ 69
Date and Time Entry Messages....................................................... 70
Scrollable Canned Messages ........................................................... 72
Personal Messages Flexible Button............................................... 73
PBX/Centrex Codes on a Flex Button .................................................... 74
Release Button............................................................................................... 74
Redial ................................................................................................................ 74
Last Number Redial............................................................................. 74
Save Number For Redial.................................................................... 75
Redial a Saved Number...................................................................... 75
Repeat Redial ........................................................................................ 75
Ring Down / Hot Line / Off-Hook Preference ..................................... 76
Ring Tone ........................................................................................................ 78
School Zone.................................................................................................... 79
Speakerphone ............................................................................................... 81
Speed Dial ....................................................................................................... 81
System Speed Dial Access ................................................................ 83
Station/Port Fixed Number....................................................................... 83
Station Relocate ............................................................................................ 84
Text Messaging (Silent Response).......................................................... 84
Uniform Call Distribution........................................................................... 86
UCD Calls In Queue Display ............................................................. 86
UCD Available/Unavailable Mode ................................................. 87
UCD Overflow Station Forward ...................................................... 87
UCD Wrapup End ................................................................................. 88
Universal Day/Night Answer .................................................................... 88
Voice Mail ........................................................................................................ 89
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iv Contents
Call Forwarding to Voice Mail Groups.......................................... 89
Retrieving Voice Messages ............................................................... 89
Voice Mail Transfer with ID Digits .................................................. 90
Voice Mailbox Button ......................................................................... 90
Voice Mail Group Button................................................................... 90
Voice Mail Group Access ................................................................... 91
Voice Mail One-Touch Recording .................................................. 91
Voice Mail (Flash-Based) Quick Reference .................................. 93
Voice Mail (Flash-Based) Quick Start............................................. 94
Voice Mail (Hard Drive-Based) Quick Reference ....................... 95
Voice Mail (Hard Drive-Based) Quick Start.................................. 96
Volume Control ............................................................................................. 97
Worksheets ..................................................................................................... 99
Default Numbering Plan ............................................................................ 100
Page 9
Contents v
» » » » » » » » N O T E S » » » » » » »
Page 10
Digital Keyset - Features & Buttons
24-Button Executive Telephone
2
20
1
91
3
9
ABC DEF
123
GHI JKL MNO
456
PRS TUV WXY
789
OPER
*
0
VOLUME
15
#
14
FLASH TRANS
SPEED CONF
MSG FWD
MUTE
ON/OFF
8
1
CAMP ON
HOLD
17
13
8
6
7
5
4
10
11
12
16
Page 11
Contents vii
NUMBER FEATURE DESCRIPTION
1 LCD Display Shows information about telephone status,
dialing directories, and text messages.
2 Message Indicator Programmable indication for Ring Line, Voice
Mail, Message Wait, or handset operation.
3 Flexible Buttons To access outside lines and handling calls.
4 MSG Button For Auto-CallBack to a phone that left a text
message or to access voice messages.
5 FWD Button To forward your calls to another station or voice
mail.
6 SPEED Button To access speed dialing, save number redial, and
last number redial. Button is also used to access flexible button programming.
7 CONF Button To establish conference calls.
8 TRANS Button To transfer an outside call from one station to
another.
9 FLASH Button To end an outside call and to restore dial tone
without hanging up receiver.
10 CAMP ON Button To alert a busy station that an outside line is on
hold and waiting for them.
11 MUTE Button To activate/deactivate MUTE function. When
pressed, party on other end cannot hear you.
12 HOLD Button To hold calls or to retrieve held calls.
13 ON/OFF Button To make a call without lifting the handset.
14 VOLUME Button To adjust level of tones, background music,
ringing, receiver volume, and display contrast.
15 Speaker Outputs tones and voice at your extension.
16 Microphone To talk with other party without using the
handset.
17 H P T Switch To select mode of operation: Handsfree, Privacy,
or Tone.
18 Dial Pad Keys To place internal & external calls, and to enter
programming & feature codes. KEYS: 0 -9,
, #
19 Headset Jack 2.5 mm Headset Jack is located on the left
side of the telephone.
20 Interactive Soft
Keys
To work in conjunction with fixed and flexible features.
Page 12
viii Contents
» » » » » » » » N O T E S » » » » » » »
Page 13
ABOUT THIS USER GUIDE
The features described in this User Guide apply to the
VODAVI STSe Digital and Single Line Telephone Systems.
GUIDELINES
Flexible Buttons -- Most system features can be set up on a flexible button for easy one-button access. (For more details, refer to
“Flexible Button Programming” on page 49)
This “Flex Btn” symbol indicates those features that need
a preprogrammed button to function properly.
1
-
EXCEPTION -
When the “Soft Key” symbol is also preprogrammed button or a Soft Key is permitted.
Flexible Numbering -- This feature will allow you to modify the system numbering plan, as well as, the length of the feature access codes (2-4 digits).
For consistency, the following programming and operating procedures refer to “3-digit” default codes.
To verify the numbering plan for your system, consult with your System Administrator.
Single Line Telephones -- A “telephone” symbol appears when the Single Line Telephone (SLT) operation differs from a Digital Telephone.
present, using a
Soft Key
SLT
If your single line telephone does not have a FLASH key, quickly press and release the hookswitch when instructed to press the FLASH key.
STSe Station User Guide August 2005
Page 14
2 911 Alert
911 Alert
Any station user or Attendant who programs a flexible button for 911 ALERT (feature code 608) will be alerted of internal stations placing 911 calls. The system can store the 16 most recent 911 calls. Calling information includes the time/date of the call and the station number from which the call was placed.
Initial
911 Alert indications include the following:
» Audible ringing tone » Green flashing 911 ALERT flexible button LED » Automatic LCD display of 911 call information
E911 CALL XX: STA XXXX MM/DD/YY HH:MM
XX = Index number (01-16)
Station users and Attendants can press the flexible button as necessary to view additional 911 call information in the stored list. Once a station user or
Attendant views the information for
all 911 calls in the system list: » LEDs at all stations will change to a solid red indication. » Audible ringing tone at all stations ceases. » LCDs at all stations will revert to a normal display.
The list remains available for review by pressing the 911 ALERT flexible button until all messages are deleted.
STSe Station User Guide August 2005
Page 15
Account Codes 3
To delete logged 911 Alert messages:
An
Attendant must use the following steps to delete the
messages on a system-wide basis.
1. Press the 911 ALERT flexible button to display the 911 call information for deletion.
2. Press FLASH to delete that message.
Dialing 911 from any station overrides previously enabled features such as Do Not Disturb.
Account Codes
You can enter an account code that contains up to 12 digits. If fewer than 12 digits are entered, you will need to press the [
] key to
return to the call.
Using Account Codes
Prior to placing, or during, an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (627).
2. Dial the account code. (The other party does not hear the digits being dialed).
» If account codes are forced, the account code must be entered prior to dialing the outside number.
3. Dial [9] or CO Access code. A dial tone will sound.
4. Dial the desired number.
Verified Account Codes
Prior to placing an outside line call:
1. Press the preprogrammed ACCOUNT CODE button (627).
2. Dial the account code.
STSe Station User Guide August 2005
Page 16
4Account Codes
SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset and dial [627].
2. Dial the account code.
3. Dial [9] or the CO Access code. A dial tone will sound.
4. Dial the desired number.
To enter an Account Code during a call:
1. Press the FLASH button. Call is placed on executive hold
while you enter your account code.
2. Dial [627], then dial the account code.
Account Codes - Traveling COS (Verified)
To use Verified Account Codes:
1. Press the preprogrammed ACCOUNT CODE button (627) before accessing a CO line.
2. Dial the account code. If the account code matches a verified account code, an intercom dial tone is returned. Otherwise an error tone is presented.
3. Access an outside CO line, or dial the LCR code, then dial the desired number.
SMDR must be enabled for the Account Code feature to operate, and become part of the SMDR record.
SINGLE LINE TELEPHONE
To enter an Account Code before a call:
1. Lift the handset and dial [627].
2. Dial the account code (up to 12 digits).
(If less than 12 digits, press [] to return to intercom dial tone.)
3. Dial [9] or the CO Access code. A dial tone will sound.
4. Dial the desired number.
STSe Station User Guide August 2005
Page 17
Answering Machine Emulation 5
Answering Machine Emulation
When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.
Notification Methods
There are two methods of notification, a Ring Mode or a Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone. The preprogrammed button type (654+0=Ring Mode, 654+1=Spkr Mode) defines the operation mode. An incoming CO call rings at a station and forwards (except busy type) to station’s VM mailbox.
Ring Mode
The preprogrammed flexible button flashes red while the caller is in your mailbox. You can press the flashing button and the audio is broadcast over the speaker of the keyset. The MUTE key is also enabled and the LED lights solid green. When the call is ringing the station in the ring mode, the display shows:
SCREENING RING MMM DD YY HH:MM am
Speaker Mode
The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid green. When the station is monitoring the caller in VM, the display shows.
SCREENING MMM DD YY HH:MM am
STSe Station User Guide August 2005
Page 18
6 Attendant Features
Mailbox Options
The Mailbox Owner can select from the following options when a call is sent to their voice mailbox.
To leave caller in VM and turn off speaker:
Press the ON/OFF button and continue to listen to message being left without taking action at the keyset.
After the VM message is left, the preprogrammed button will be solid red and the keyset will return to idle.
To talk to party leaving the message:
Press the MUTE key. The station is still in CONF and the caller can hear VM and you.
To pick up call:
Press the flexible button. When the call is picked up, the voice mail system will disconnect from the call.
Attendant Features
If your station is designated as the Attendant station, the following features are available to assist you in operating your telephone.
Attendant Clear Alarm
The Attendant can dial feature code [606] to clear any T-1 alarm. This function does not clear the condition, only the display.
STSe Station User Guide August 2005
Page 19
Attendant Features 7
Attendant CO Line External (Off-Net) Forward
To activate off-net forwarding:
1. Dial [603] on the dial pad, or press the preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code of group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where calls are to forward. A confirmation tone will sound.
To cancel off-net forwarding:
1. Dial [603] on the dial pad, or press the preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code.
3. Dial [#] on the dial pad. A confirmation tone will sound.
Attendant Custom Message
Program the ten custom messages for system-wide use at the first Attendant station as follows:
1. Dial the Custom Message program code [694] on the dial pad. The following message displays:
ENTER MSG NO MMM DD YY HH:MM am
2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected.
mmmmmmmmmm... ENTER MSG:
STSe Station User Guide August 2005
Page 20
8 Attendant Features
3. Enter the letters for the custom message using the dial pad keys as shown:
Other Codes
1
A - 21 B - 22 C - 23
D - 31
D - 31 E - 32
E - 32 F - 33
F - 33
1 = 1# 8 = 8# “ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
G - 41 H - 42
I - 43
J - 51 K - 52 L - 53
M - 61 N - 62 O - 63
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
P - 71
R - 72
S - 73
Q - 74
T - 81 U - 82 V - 83
0PER
*
Up to 24 alphanumeric characters may be used
0
W - 91
X - 92 Y - 93
Z - 94
#
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7# ‘ = 14 & = *4 . = 24
(represents 48 digits). Characters display when entered.
An Attendant must go idle after programming a
message before another message may be programmed.
4. Press HOLD to enter message; confirmation tone will sound.
Attendant Day/Night/Special
OR
The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button or a Soft Key to place the system into Night Mode.
The Night Service feature provides a means to put the system in night mode or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature flexible button [604].
If the system was placed in night mode by the Attendant using the DND button or if the system was placed in night mode by the automatic schedule, the Night Service flexible button cannot remove the system from night mode.
STSe Station User Guide August 2005
Page 21
Attendant Features 9
To use the Attendant Day/Night/Special feature:
1. Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate the Night mode or use the Soft Key’s DND option when in an idle condition (LED is lit solid).
2. Press the DND button or Soft Key again to activate the Special mode (LED flashes).
The DND button (by default) or Soft Key acts as a rotary
in this manner, starting in the Day mode, Night mode, and Special mode.
When one Attendant activates this mode, other
Attendant stations’ DND buttons are lit accordingly.
Attendant Directory List Programming
The Attendant can program up to 200 names in the directory list. When the directory list is accessed by any display telephone user, the system displays the name associated with a speed dial number so when the desired name is shown, the user may then have the system dial the number.
To access Directory List Programming:
Dial the Directory List program code [693].
The HOLD button will illuminate and the first entry (000) in the Directory List will display:
DIR LST AAA BIN/ICM: XXXX nnnnnnnnnnnnnnnnnnnnnnn
AAA = Directory List entry number (000-199)
XXXX = One of the following:
» 3- or 4-digit station number (100-8999) » 3-digit local number/name translation table number
(600-799 minus station numbers that would overlap)
» 4-digit system speed bin number (9020-9099)
nnn = Programmed Name (blank, if none)
STSe Station User Guide August 2005
Page 22
10 Attendant Features
Directory List
The following procedure is used to enter, edit, and erase names in the Directory List for stations or speed dial numbers.
To modify the Directory List:
1. Enter desired three-digit Directory List number (000-199),
-or­Scroll through the Directory List using [
] to view the next
entry, and [#] to view the previous entry.
» If changing a name that is already associated with an existing station, skip to Step 4.
2. Press TRANS, then dial 3- or 4-digit station intercom number.
3. Press MUTE.
4. Enter the name (up to 24 characters) using the dial pad keys. The display updates as the name is entered.
Other Codes
1
G - 41
H - 42
I - 43
P - 71 R - 72 S - 73
Q - 74
A - 21 B - 22 C - 23
J - 51 K - 52 L - 53
T - 81 U - 82 V - 83
0PER
D - 31
D - 31 E - 32
E - 32 F - 33
F - 33
M - 61 N - 62 O - 63
W - 91
X - 92 Y - 93
Z - 94
1 = 1# 8 = 8# “ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7# ‘ = 14 & = *4 . = 24
*
0
5. Press SPEED when finished. A confirmation tone sounds and the display shows the new or changed name.
6. Press HOLD, then use the [
-or­Hang up to end programming.
STSe Station User Guide August 2005
#
] or [#] key to view other entries.
Page 23
Attendant Features 11
To clear an entry:
1. Select the desired entry.
2. Press TRANS, then press FLASH.
3. Press SPEED, a confirmation tone sounds and entry is erased.
Local Translation Table
The following procedure is used to associate names to the Local Number/Name Translation Table number only.
To add names to Local Translation number:
1. Enter desired three-digit Directory List number (000-199),
-or­Scroll through the Directory List using [
] to view the next
entry, and [#] to view the previous entry.
» If changing a name that is already associated with an existing Table entry, skip to Step 4.
2. Press TRANS.
3. Dial the three-digit Local Number/Name Translation Table number (600-799) that represents the telephone number.
4. Press MUTE.
5. Use the dial pad keys to enter the name (up to 24 characters). The display updates as the name is entered.
If an error is made during keystroke entry, press FLASH to clear the current name.
6. Press SPEED when finished. A confirmation tone sounds and the display shows the new or changed name.
7. Press HOLD, then use the [
] or [#] key to view other entries.
-or-
Hang up to end programming.
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12 Attendant Features
Speed Dial Bin
The following procedure is used to associate names to a system speed dial bin only.
To add names to a System Speed Bin:
1. Enter desired three-digit Directory List number (000-199),
-or-
Scroll through the Directory List using [
] to view the next
entry, and [#] to view the previous entry.
(If changing a name that is already associated with an existing System Speed Dial Bin entry, skip to Step 4.)
2. Press TRANS.
3. Dial the system speed dial bin location (9020-9099).
4. Press MUTE.
5. Use the dial pad keys to enter the name (up to 24 characters). The display updates as the name is entered.
6. Press SPEED when finished. A confirmation tone sounds and the display updates.
7. Press HOLD, then use the [
] or [#] key to view other entries.
-or­Hang up to end programming.
Attendant Disable Outgoing CO Line
The first Attendant can disable CO lines to prevent outgoing access to those lines.
To disable a CO Line:
1. Lift the handset, or press the ON/OFF button.
2. Dial [602] on the dial pad. A confirmation tone will sound.
3. Press the line button of the CO Line to disable. The CO Line button LED flashes; a confirmation tone sounds.
To reactivate the CO Line(s):
Repeat Steps 1-3 to disable this feature.
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Attendant Features 13
Attendant Override
When Attendant Override is enabled, Attendant stations may override or call stations that are busy or in Do Not Disturb.
To call a station busy on a CO call:
Press the preprogrammed ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.
After five seconds, the station’s CO line is automatically placed on hold and the Attendant is cut-through.
To call a station in Do Not Disturb mode:
Press the preprogrammed ATTN OVERRIDE b utto n. The station is signaled with a Camp On tone.
Attendant Setting Time and Date
System Time/Date must be set by the first programmed Attendant via admin programming or using feature code 692.
To set using the feature code:
1. Dial [692] on the dial pad. A confirmation tone will sound.
2. Enter date and time as follows: YYMMDDHHMM
YY = Year (00-99) HH = Hour (00-23) MM = Month (01-12) MM = Minute (00-59) DD = Day (01-31)
When the correct number of digits are entered, a confirmation tone will sound.
3. Press the ON/OFF button to OFF to update the display.
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14 Attendant Features
Attendant Speed Dial - System Storing
System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100.
1. Press SPEED, then press the desired outside line key,
-or­Press SPEED + SPEED to select an outside line automatically.
2. Dial the System Speed bin location (9020-9099).
3. Dial telephone number, press SPEED, then hang up.
Speed Dial Options
To use the following speed dial options, enter as shown:
Initiate a Pulse-To-Tone Switchover
Insert a Pause Press HOLD during number entry. Insert a Flash into Speed Number Press FLASH. Insert a Non-Display Character Press TRANS as first entry in speed bin.
NOTE … Speed Bin numbers 9060-9099 are not monitored by Toll Restriction.
Press TRANS during number entry.
This causes the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed.
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Attendant Features 15
Attendant Unavailable
The Attendant Unavailable feature lets Attendant stations have a button that places their station in an Unavailable Mode. When the station is in the Unavailable Mode, the next Attendant station receives dial “0” calls and recalls.
To activate Unavailable Mode:
As the (first programmed) Attendant …
Press the preprogrammed UNAVAILABLE flexible button,
-or-
Dial the Attendant Unavailable code [607] on the dial pad, and the following results occur:
The flexible button LED lights solid, if programmed. Recalls and dial “0” calls ring at 2nd Attendant’s station. If the 2nd Attendant places their phone in unavailable,
the 3rd Attendant will receive recalls and dial “0” calls
,
and so forth through the sixth Attendant.
To deactivate Unavailable Mode:
As the (first programmed) Attendant …
Repeat activation process shown above (press Unavailable button or dial code 607), the following results will occur:
The flexible button LED, if programmed, will extinguish. The first Attendant will resume normal operation. The second through sixth Attendants will not receive
recalls or dial “0” calls.
Attendant Voice Mail Alarm Clear
The Attendant display shows an alarm condition when the system detects that the digital voice mail is out of service.
Dial feature code [656] to clear any alarm from the display. This function does not clear the condition, only the display.
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16 Background Music (Optional)
Background Music (Optional)
To activate Background Music, either:
1. Dial [632] or press the preprogrammed BGM flexible button, then enter [1] on the keypad.
-or-
Use the Soft Key’s BGM option as a toggle.
0:OFF 1: CH-1 MMM DD YY HH:MM am
A confirmation tone will sound, and the music is audible through the speaker.
2. Press Volume Bar to change the volume. The LCD displays:
SPEAKER BGM [#########] MMM DD YY HH:MM am
To deactivate Background Music:
1. Dial [632] again or press BGM flexible button, then enter [0].
-or-
Use the Soft Key’s BGM option as a toggle.
2. A confirmation tone will sound; the music will discontinue.
SINGLE LINE TELEPHONE
The Background Music feature is not compatible with Single Line Telephones.
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Back Light Display 17
Back Light Display
This feature allows a station user to illuminate the background field of their LCD. The three options for Back Light Display are:
Always on Off On, only when in use
To select a different option:
1. Preprogram a Back Light Display flexible button, using feature code 637.
2. Press the Back Light Display flexible button to rotary through the options.
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18 Call Back
Call Back
A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled.
To leave a Call Back request when a number is busy:
1. Press the preprogrammed CALL BACK flexible button or use the Soft Key’s CALL-BK option.
2. Replace the handset, or press the ON/OFF button. When the busy station hangs up, you will be signaled.
3. Answer the call; the station you called will then be signaled. (If your station is busy when signaled, an automatic MSG will be placed at your phone.) Only one Call Back request can be left at a station; the second request will leave a message wait callback request.
When the Automatic Call Back Timer is enabled, a call back request is automatically invoked anytime you listen to a busy intercom tone for a preset period of time (default = 10 seconds).
SINGLE LINE TELEPHONE
To leave a Call Back request when a number is busy:
1. Press the FLASH button.
2. Dial [622], then replace the handset.
Only one Call Back request can be left at a station; the second request will convert to a message waiting request.
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Call Coverage 19
Call Coverage
The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. Multiple coverage stations can have the same remote ringing station(s) programmed on their stations. Once a coverage station answers the call, other stations attempting to answer the call receive a busy tone and the call coverage button extinguishes on all appearances of that button.
The Call Coverage button also functions as a DSS/BLF button for the covered station; therefore, when the Call Coverage button is pressed, the covered station is called. Also, when the covered station goes off hook, the Call Coverage button’s BLF is lit.
Direct CO calls have ring and LCD priority over call coverage calls. The coverage station must have a direct CO appearance or Loop button in order to pick up an external call. If the coverage station is in DND, no audible ringing occurs, however visual and LCD information is presented.
To assign a Call Coverage Button:
1. Press SPEED + SPEED.
2. Then press the desired flexible button.
3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone will sound.
After button is assigned, and that station receives a call:
1. After a programmable period of time, you will receive an audible and/or visual indications: an internal ring tone, and/ or the same flash rate as the incoming CO line ringing rate.
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20 Call Coverage
RINGING Option = ringing, flashing Call Coverage LED, LCD display as in following illustration:
CALL FOR STA XXXX MMM DD YY HH:MM am
NON-RINGING Option = flashing Call Coverage LED only (no ringing or change to LCD)
2. Then press the flashing COVERAGE flexible button, or press the ON/OFF button (only if the ringing option is selected).
The call is answered and will cease to ring at any other stations that may have the same coverage appearance. The following message displays after the call is answered.
CALL FOR STA XXXX FROM STA YYYY HH:MM am
3. If the caller wants to be transferred to the covered station’s voice mail:
a. Press the TRANS button. b. Press the Voice Mail button. c. Press the COVERAGE flexible button. d. Hang up.
SINGLE LINE TELEPHONE
This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension need not be physically installed, but the SLT card must be installed.
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Call Forward 21
Call Forward
The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, a UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming.
To activate Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button or dial [640], then dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
-or-
Use the applicable Soft Key’s ALL-FWD, N/A-FWD, BSY-FWD, or B/NA-FWD option.
3. Press the DSS button of the desired station,
-or-
Dial the desired extension number where to forward calls, including UCD, Voice Mail, Hunt Group pilot numbers and Speed Dial bins for off-net forwarding.
4. Replace the handset, or press the ON/OFF button.
To remove Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Either press the FWD button, dial [640] or [662], or use the Soft Key’s CLR-FWD option. A confirmation tone sounds and the FWD LED extinguishes.
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22 Call Forward
SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as the Digital Telephone, except there is no FWD button or Soft Keys. You must use feature codes 640 and 662.
Call Forward - External (Off-Net)
Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature.
To activate Off-Net Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button, or dial [640].
3. Dial [ (9000-9019 or 9020-9099) that contains the number where calls are to be forwarded. A confirmation tone will sound, and the FWD button LED is flashing.
4. Replace the handset, or press the ON/OFF button.
To remove Off-Net Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes.
] on the dial pad, then enter the speed bin number
SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as the Digital Telephone, except there is no FWD button. The user must enter the 640 feature code to activate and 662 to clear.
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Call Forward 23
Call Forward - Follow Me
The Follow Me feature allows a user who is away from their station, to activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, UCD, Hunt Groups, any other station in the system, or to an off-net location. When this call forward is activated, all calls presented to the forwarded station will immediately forward to the destination station.
To activate Follow Me Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [
] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station, Voice Mail, UCD, Hunt Group, or speed bin (only for off-net)).
6. Replace the handset, or press the ON/OFF button.
To remove Follow Me Call Forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is to be cancelled.
4. Dial [6], regardless of the forward condition.
5. Redial the same station number. A confirmation tone sounds and FWD LED extinguishes.
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24 Call Forward
To establish Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is desired.
4. Dial the appropriate forwarding condition code.
[6] = All Calls [8] = Busy [
] = Off-Net
[7] = No Answer [9] = Busy/No Answer
5. Dial the three- or four-digit destination number where calls are to be forwarded (System Speed Bin (off-net only), Station, Voice Mail, UCD, or Hunt Groups). A confirmation tone sounds; five seconds later a dial tone is received.
To remove Follow Me Call Forwarding (off-site location):
1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable.
2. Dial the Follow Me Forward code [642] on the dial pad.
3. Dial the station number where forwarding is to be cancelled.
4. Dial [6], regardless of the forward condition.
5. Redial the same station number. A confirmation tone sounds; five seconds later a dial tone is heard.
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Call Park 25
Call Park
Call Park - Personal
Each digital telephone in the system can place a call into a personal park location and then later retrieve that call from the originating station. Internal calls and external calls can be placed into the stations’ personal park location. Calls parked in a personal park location are subject to the system call park recall timer.
To park a call:
1. Press TRANS, the caller is put on Exclusive Hold.
2. Dial the Personal Park location code [438] on the dial pad,
-or­Press the preprogrammed PERSONAL PARK button. A dial
tone will sound.
To retrieve a parked call:
Dial Personal Call Park location code [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button. A talk path will be established between the two parties.
SINGLE LINE TELEPHONE
To park a call:
1. Press FLASH, a dial tone will sound.
2. Dial [438]. The call is placed in personal park.
To retrieve a parked call:
Dial [438]. The call is returned.
Conditions
» If the Call Park user receives or makes a second call while the
first call is parked, the user can alternately connect to the two calls by pressing the preprogrammed PERSONAL PARK button or by dialing [438].
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26 Call Park
Call Park - Station
Call park (by station number) allows external calls to be parked at a station other than your own.
To park a call:
1. Press TRANS, the call is put on Exclusive Hold.
2. Dial [439], then dial the station number.
-or-
1. Press TRANS, the call is put on Exclusive Hold.
2. Press the preprogrammed CALL PARK (Station) button, then dial the station number.
To retrieve a parked call:
Dial [# 6] + [the station number used to park the call] from any telephone in the system, including the initiator’s.
-or­Dial [438] from the initiator’s station.
To create a CALL PARK (Station) button:
1. Press SPEED + SPEED.
2. Press the desired flexible button.
3. Dial [439] + [#]. A confirmation tone will sound.
SINGLE LINE TELEPHONE
The SLT user cannot park a call using the Call Park - Station feature, but can retrieve a Call Park - Station call by using the [#6] procedure as shown in the digital keyset section above.
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Call Park 27
Call Park - System
An external call can be placed into one of eight parking locations, and can be retrieved by any station that has a direct line appearance or an available Loop button. Parked calls have their own recall timer that recalls the originating station, and if still unanswered, an Attendant.
To park a call:
1. Press TRANS, the caller will be put on hold.
2. Dial parking location (424-437). A confirmation tone will sound.
3. If a busy tone is received, press TRANS + TRANS and dial another park location, or press the CALL PARK flexible button for a different parking location.
-or-
1. Press the CALL PARK flexible button. The caller will be parked at the location programmed on the button.
2. If a busy tone is received, press TRANS + TRANS and dial another park location, or press the CALL PARK flexible button for a different parking location.
To retrieve a parked call:
1. Lift the handset or press the ON/OFF button, then press [#].
2. Dial parking location (424-437) where call was parked, or press preprogrammed PARKED CALL PICKUP flexible button.
-or­Use the Soft Key’s P-PKP 1 option when in an idle condition
(to pickup from park location 1 only).
To create a PARKED CALL PICKUP button:
1. Press SPEED + SPEED, then press the desired flexible button.
2. Dial [#] + the desired parking location (424-437).
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28 Call Pickup
SINGLE LINE TELEPHONE
To park a call:
1. Press FLASH, the caller is put on Exclusive Hold.
2. Dial parking location (424-437); confirmation will sound.
3. If busy, press FLASH + FLASH and dial another park
location.
To retrieve a parked call:
1. Lift the handset and press the [#] button.
2. Dial parking location (424-437) where call was parked.
Call Pickup
A station can pickup a call ringing to any specific unattended station by using the Directed Call Pickup procedure.
A station can pickup a call ringing to an unattended station within the same UCD group by using the Group Call Pickup Procedure.
Directed Call Pickup
To create a Pickup Button:
1. Press SPEED + SPEED.
2. Press the desired flexible button, then dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.
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Call Pickup 29
SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset and dial [#1].
2. Dial the station number of the ringing telephone.
You MUST have access to the specific outside line or a LOOP button to do a directed call pickup.
Group Call Pickup
To create a Pickup Button:
1. Press SPEED + SPEED.
2. Press the desired flexible button, then dial #0.
To use Group Call Pickup:
1. Lift the handset, or press the ON/OFF button.
2. Dial [#0] on the dial pad, or press a preprogrammed PICKUP button to connect to the calling party.
SINGLE LINE TELEPHONE
To use Group Call Pickup:
Lift the handset and dial [#0]. You will be connected to the incoming intercom or outside line call.
You must be in the same Pickup group as the ringing telephone to pickup the call.
You MUST have access to the specific outside line or LOOP button to use Group Call Pickup.
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30 Call Transfer
Call Transfer
An outside line can be transferred from one phone to another within the system. The transfer can be screened (announced) or unscreened to an idle or busy station, or to a UCD or Hunt Group. Outside line calls can also be transferred to another outside destination by using a trunk-to-trunk transfer.
Executive/Secretary Transfer
If you are the designated Executive station, and your phone is
busy or in DND, all calls will be routed to the Secretary station.
If you are the designated Secretary station, you can signal the
Executive that is busy or in DND by using the Camp On feature.
PBX/Centrex Transfer
While connected to an outside line (PBX/Centrex):
1. Press FLASH, the transfer dial tone will be heard.
2. Dial the PBX/Centrex station number, then hang up to complete the transfer.
SINGLE LINE TELEPHONE
To make a PBX/Centrex Transfer:
1. Press the FLASH button. An intercom dial tone will
sound.
2. Dial [660]. A Flash command is presented to the PBX or
Centrex CO Line (a stutter tone will sound).
3. Dial the desired telephone number, then replace the
handset to complete the transfer.
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Call Transfer 31
Screened Transfer
To conduct the transfer, while connected to an outside line:
1. Press the station button where the call is to be transferred (if programmed on your telephone), or press TRANS and dial the station number. The called extension signals according to the intercom signal switch position.
2. When that extension answers, announce the transfer.
3. Hang up to complete the transfer.
To answer the Screened Transfer:
Your intercom will be signaling according to the intercom signal switch position.
1. Answer the intercom and receive the transfer notice.
2. Press the OUTSIDE LINE, or the flashing LOOP button on hold.
If the Direct Transfer feature is enabled, the screened transfer will go directly to the handset. You do not have to press a LINE or LOOP button to answer.
Transfer Search
When attempting to locate a party:
1. Press a station DSS button to signal the station,
-or­Press TRANS and dial the desired station.
2. If the station is unavailable, press another station DSS button to enter a new station number
-or­Press TRANS + TRANS and dial the station number.
3. When the station answers, hang up to complete transfer.
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32 Call Transfer
Unanswered CO Call Transfer
While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station:
1. If on another call, place the current call on hold, and replace the handset or press the ON/OFF button.
2. Dial the INC CO XSFR code [639], or press the preprogrammed INC CO XSFR flexible button.
3. Press a DSS, Group button, or dial a station or group number. The call automatically transfers to that destination.
4. You can then return to the call placed on hold.
Unscreened Transfer
1. Press TRANS.
2. When the called extension begins to signal, hang up to transfer the call (the Recall Timer start).
3. Replace the handset, or press the ON/OFF button.
Trunk-To-Trunk Transfer
While connected to an outside line (PBX/Centrex):
1. Press TRANS. The transfer dial tone sounds.
2. Press a CO line / Loop flexible button.
-or-
Dial [9].
-or-
Dial a CO line/group access code.
3. Dial the desired outside line destination number.
4. Hang up to complete the transfer.
STSe Station User Guide August 2005
E911 feature enabled precludes dial 9 access.
LCR feature enabled precludes Loop button access.
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Caller ID Display 33
SINGLE LINE TELEPHONE
While connected to an outside line (PBX/Centrex):
1. Press the FLASH button. A dial tone will sound.
2. Dial [9].
-or-
Dial a CO line/group access code.
3. Dial the desired outside line destination number.
4. Hang up to complete the transfer.
E911 feature enabled precludes dial 9 access.
Caller ID Display
Caller ID Display (Answered Calls)
The Answered Caller ID Table feature can store up to 100 system­wide entries of the most recently answered calls with caller ID. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back. The table displays the caller ID number and the identity of the station that answered the call.
This table may be accessed from any user station display phone. Any Attendant station can delete a table entry, one entry at a time.
To start the review process at the beginning of the table:
Dial [659].
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34 Caller ID Display
Caller ID Display (Unanswered Calls)
An Unanswered Call Management Table with 100 system-wide entry capacity is maintained in the system. The calling number/ name information pertaining to any unanswered call is placed in this table when the system determines the call was abandoned.
This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table.
To start the review process at the beginning of the table:
Dial [635].
Keypad Functions
The following functions apply to both Answered and Unanswered Call Management Tables:
Function Button
Review next item in table entry MUTE
Step to next table entry HOLD
Delete table entry (Attendant only) FLASH
Exit table review function ON/OFF
Step to previous table entry TRANSFER
Call Back SPEED
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Caller ID Name/Number 35
Caller ID Name/Number
This feature allows you to program a flexible button [653] to view both the number and name on the LCD when receiving a Caller ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed.
During the call:
Press the flexible button to toggle between the normal call information display and the name/number display.
The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name.
Calling Forward Override
The Call Forward Override feature allows a user to reach a busy station that is call forwarded. This allows the calling station to override the forwarding which allows the user to use Off Hook Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call Back Request at that station rather than forwarding to another destination.
To reach a busy station that is call forwarded:
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button. Call Back = [622] Camp On = [620] Executive Override = [625] Message Wait = [623] OHVO = [628]
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36 Calling Station Handsfree Mode Override
Calling Station Handsfree Mode Override
This feature enables a calling station to override a called station’s T intercom setting.
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press the DSS button of the desired station (the call connects to the station in a handsfree mode).
Calling Station Tone Mode Override
This feature enables a calling station to override a called station’s H or P intercom settings.
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press the DSS button of the desired station (a call tone rings the station).
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Camp On 37
Camp On
OR
A station may alert a busy party that an outside line is on hold and waiting for them by using the CAMP ON button.
To camp on a call, press the TRANS button to transfer the call to the desired busy station, then press the CAMP ON button.
The busy party will receive a muted ring over the keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the person called places their existing outside call on hold and is connected to the person placing the Camp On. They can then pick up the call on the appropriate line.
To alert a busy station of your call:
1. Press the CAMP ON button or use the Soft Key’s CAMP-ON option. The called station will receive one burst of ringing.
2. When the called party answers, consult with them or hang up to transfer call.
If a station is in DND, only the Attendant can Camp On using the Attendant override feature. Camp On or Override drops any internal callers to which that station is talking.
To answer a call that is waiting:
1. Press your flashing CAMP ON button when you hear one burst of muted ringing. Any outside line you are connected to will be placed on hold.
2. Converse with the station placing the call,
-or-
If the call is being transferred, press the flashing OUTSIDE LINE button.
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38 CO Line - Access
SINGLE LINE TELEPHONE
To alert a busy station of your call:
1. Press the FLASH button.
2. Dial [620]. When the called line is alerted, they can
choose to pick up your call or remain on original call.
To answer a call that is waiting (while on a CO line call):
1. Receive Camp On warning tone through the handset.
2. Choose the desired call (hang up on present call and
take new call, or ignore Camp On signal).
CO Line - Access
To access an outside line:
1. Press an idle CO line button or a POOL button,
-or-
Dial a CO line group access code or an LCR code: 9, 801-823, 88+LLL (
2. Dial the desired number for the outside call.
3. Lift the handset to converse, or use the speakerphone.
LLL = CO Line number).
SINGLE LINE TELEPHONE
To access an outside line:
1. Lift the handset.
2. Dial access code: 9, 801-823, 88+LLL (
3. Dial telephone number.
LLL = CO line number).
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CO Line Queue 39
CO Line Queue
If you wish to be placed on a waiting list for an outside line to become available:
1. Press the desired busy OUTSIDE LINE button, or press the POOL button. (A busy tone will sound.)
2. Press the preprogrammed CO LINE QUEUE button (621).
3. Replace the handset, or press the ON/OFF button.
To answer a queue:
If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing:
1. Lift the handset, or press the ON/OFF button.
2. Press the flashing OUTSIDE LINE button, or LOOP button.
To cancel a call back request:
1. Dial the CO Line Queue Cancel code [626] on the dial pad.
2. Replace the handset, or press the ON/OFF button.
SINGLE LINE TELEPHONE
1. Dial an outside line access code, a busy tone will sound.
2. Press the FLASH button.
3. Dial [621]. A confirmation tone will sound.
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40 Conference
Conference
Conference Combinations
Only stations with conference enabled can institute a conference.
ADD-ON Conference -- Up to eight internal parties can engage in a conference, or seven internal parties with one external party. A maximum of five 8-party conferences (five external parties maximum) can be established.
MULTI-LINE Conference -- One internal station can engage in a conference with up to four outside parties.
A maximum of eight parties can be included in a conference.
Conference Procedures
To establish a Conference:
1. Lift the handset.
2. Select an intercom station or dial the desired outside party.
3. When called party answers, press the CONF button.
4. Add the next party by selecting another outside line or intercom station, or by using the Soft Key’s ADD MEM option.
5. If the next party is an outside line and a busy or wrong number is encountered, press one of the conference parties on hold. This drops the busy or wrong number party. Press the conference button again and repeat step 4.
6. When the last party answers, press CONF + CONF. (All parties will be connected.)
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Conference 41
To exit a Conference (controller only):
For a Single-line
conference …
1. Press the ON/OFF button to ON.
2. Press the MUTE button, then replace the handset to monitor the conference.
For a Multi-line
conference …
1. Press HOLD button to place outside parties on hold. The Hold Timer starts. If one of the two parties is internal, that party is dropped.
2. Either … press CONF and hang up or press ON/OFF button or use the Soft Key’s EXIT option to leave the other conference parties still connected in an unsupervised conference.
The CONF button flashes and the timer starts. There is a warning tone before other parties are dropped.
To re-enter a Conference:
When the controller re-enters the conference, the disconnect timer is reset.
1. Lift the handset to re-enter a monitored conference.
2. To re-enter a conference placed on hold, repeat steps for establishing a conference.
3. To re-enter an unsupervised conference, lift the handset and press the flashing CONF button or use the Soft Key’s RE­ENTER option. The CONF button will light steady and a confirmation tone will sound.
To terminate a Conference, the conference initiator who is actively in the conference must:
Replace the handset, or press the ON/OFF button to OFF.
To terminate an Unsupervised Conference:
Press the flashing CONF button or use the Soft Key’s END option while on-hook, all parties will be dropped.
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42 Conference
To terminate a party during a Conference call:
1. Press the line button of the party you wish to drop.
2. Replace the handset, or press the ON/OFF button.
3. Lift the handset, or press the ON/OFF button.
4. Press the flashing CONF button.
SINGLE LINE TELEPHONE
To set up a Conference with one external and one other internal station:
1. Place an outside call.
2. Press the FLASH button to put the call on hold.
3. Dial the number of the internal station you wish to add.
4. When that station answers, press the FLASH button
again. All three parties will be connected.
To set up a Conference with Personal Park:
1. While connected to an outside line, press the FLASH
button. The intercom dial tone will sound.
2. Dial [438]. The first call will be placed in personal park.
3. Dial the desired number for the second call.
4. Press the FLASH button. The Intercom dial tone will
sound.
5. Dial the code for SLT Conference Park [664]. All three
parties will be conferenced.
6. Hang up to terminate the conference.
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Dial-By-Name 43
Dial-By-Name
The system allows station users to dial extension numbers, or speed bins, by entering the name of a person that has been programmed for that station.
The system database allows entry of a name (alphanumeric) up to 24 characters in length for each station. The programmed name can be used for dial-by-name station users and in directory dialing.
(NOTE … This feature should not be confused with the Name In Display function.)
1. Dial the Dial-By-Name code [6
] on the dial pad,
-or­Press preprogrammed DIAL-
BY-NAME flexible button.
1
G-4 H-4
I-4
A-2 B-2 C-2
J-5 K-5 L-5
2. Dial the person’s last name on the keypad as shown.
P-7
R-7 S-7
Q-7
T-8
U-8
V-8
Example … To search for the name
BROWN, press [2] [7] [6] [9] [6].
*
OPER
0
When the system finds a numeric match for the name dialed:
A call will be placed to the station matching the name. An intercom call will signal the station according to the
intercom mode selected: H, T, or P.
D-3 E-3 F-3
M-6 N-6 O-6
W-9
X-9 Y-9
Z-9
#
If fewer than 8 digits are dialed, the numeric match is
dialed after a 10-second interdigit time-out occurs, or when the [#] key is pressed.
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44 Directory Dial
Directory Dial
Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button.
Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/ Name Translation Table. You may view the Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.
Directory Dialing may also be used to transfer a call from one station to another.
To view the Directory List:
1. Dial the Directory List dial code [680] on the dial pad,
-or­Press flexible button programmed as directory dialing
button,
-or­Use the Soft Key’s DIR-DIAL option when in an idle condition.
2. Press a button on the keypad that represents the letter of the alphabet, to begin viewing the list of names.
For example … pressing 2 once will produce names starting with A. When 2 is pressed a second time, names that start with B will display. Pressing 2 a third time will display names that start with C.
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Directory Dial 45
3. The alphabet is represented on the keypad as shown:
A B C D E F
A = 2 B = 22
1
G H I J K L M N O
456
23
C = 222
T U V
789
O P E R
*
Names starting with the letter chosen will show on the LCD display.
If there are no names in the Directory List beginning with the desired letter, a name with the next higher letter displays on the LCD display.
Letters “Q” and “Z” are not marked on many telephone keypads; however, the illustration above shows the correct keys used to access these letters.
0
W X Y ZP Q R S
#
4. Dial [
] to scroll up (next entry) through the list,
-or-
Dial [#] to scroll down (previous entry) through the list,
-or-
Press another key to view the list for a different letter of the alphabet.
5. When the desired name displays on the LCD, press SPEED to automatically dial the destination station or outside phone number (via speed dial).
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46 Do Not Disturb / Page Block
To transfer a call using Directory Dialing while on a call:
1. Press TRANS.
2. Dial the Directory Dial Code [680] on the dial pad,
-or-
Press the flexible button programmed for directory dialing.
3. Press the digit associated with the person’s name. When it displays, press SPEED to automatically dial the destination station.
4. Hang up to complete the transfer.
Calls may be transferred to internal stations only. An attempt to transfer a call off-net (via a speed dial bin) results in the call recalling upon going on-hook.
SINGLE LINE TELEPHONE
Not applicable
Do Not Disturb / Page Block
To activate Do Not Disturb:
Press the preprogrammed DND button once (DND button lights steady). The DND button can be pressed while the phone is ringing to stop the ringing.
-or-
Use the Soft Key’s DND option when in an idle condition.
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Do Not Disturb / Page Block 47
To activate Page Blocking:
Press the preprogrammed DND button a second time (DND button flashes).
-or-
Use the Soft Key’s DND option a second time when in an idle condition.
To remove Do Not Disturb:
Press the preprogrammed DND button a third time, use the Soft Key’s DND option a third time, or dial either [631] or [662]. The button LED extinguishes and DND cancels.
To activate One-time Do Not Disturb:
Press the preprogrammed DND button while you are off-hook and connected to a CO line or intercom call. The DND button LED will light, and off-hook tones at your station are cancelled.
To cancel One-time Do Not Disturb:
Replace the handset. The DND button LED will extinguish and DND will be cancelled.
SINGLE LINE TELEPHONE
To activate Do Not Disturb:
1. Lift the handset.
2. Dial [631], then replace the handset.
To remove Do Not Disturb:
1. Lift the handset.
2. Dial [631] or [662], then replace the handset.
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48 Door Opener
Door Opener
When the system’s administrative programming is set to use the relay contact as a door opener, the relay is activated by either dialing flexible feature code 665 or by pressing a preprogrammed flexible button that has code 665 assigned. When the relay is open, the flexible button LED lights steady; when the relay is closed, the LED is off.
Executive Override
Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature.
Executive Override allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in CO Line conversations. A change in volume may occur on the CO Line or intercom call after the barge-in occurs.
If you call a busy station:
1. Press the preprogrammed EXECUTIVE OVERRIDE button (625). The Executive station is bridged onto the CO line conversation in progress at the called station. An optional warning tone is presented to all parties prior to cut-thru.
2. Replace the Executive station handset to terminate override.
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Flash 49
Flash
When connected to an outside line:
Press FLASH to disconnect the outside line and reseize an outside line dial tone.
Flash Key on Intercom
When connected to a page zone or another internal party:
Press FLASH to disconnect page or intercom call. An intercom dial tone will sound.
Flexible Button Programming
To program a flexible button (to use feature codes):
1. Press SPEED + SPEED.
2. Press the button to be programmed (must be programmed in database as a flexible button).
3. Dial the desired code. A confirmation tone will sound. (Refer
to the “Default Numbering Plan” on page 100, and the feature’s description for any additional digits to enter).
4. Press the ON/OFF button.
To program a flexible button (to use speed bin dialing):
1. Press SPEED + SPEED.
2. Press the button to be programmed (must be programmed in database as a flexible button).
3. Press SPEED.
4. Dial the speed bin number. A confirmation tone will sound.
5. Press the ON/OFF button.
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50 Group Listening
To erase a flexible button:
1. Press SPEED + SPEED.
2. Press the flexible button to be erased.
3. Press FLASH, a confirmation tone will sound.
4. Press the ON/OFF button.
To check flexible button programming:
1. Lift the handset.
2. Press SPEED.
3. Dial [7] + [#].
4. Then dial [2] to select the KEYBTN option.
5. Press the desired flexible button(s) to display programming for the button(s) on the LCD.
6. When finished, replace the handset.
Group Listening
All digital key stations have a built-in speakerphone. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation.
To activate Group Listening:
While conversing on the handset, press the ON/OFF button.
Both parties of the conversation can then be heard on the digital station's speaker. The speakerphone microphone is muted while the handset is off-hook.
To deactivate Group Listening:
While off-hook, press the ON/OFF button.
STSe Station User Guide August 2005
Group Listening is NOT available when the station is in the Headset Mode.
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Headset Mode 51
Headset Mode
A modular headset may be used by connecting the headset to the handset jack on the telephone (leaving the handset in place). The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset.
To activate Headset Mode:
Dial [634] on the dial pad,
-or-
Press the preprogrammed HEADSET MODE button.
-or-
Use the Soft Key’s HEADSET option when in an idle condition.
The LED will light steady.
While Headset mode is active, the ON/OFF button activates the headset and disables speakerphone and intercom call announce operation at your station.
To install the headset, see the Installation Manual.
To deactivate Headset Mode:
Dial [634] on the dial pad,
-or-
Press the preprogrammed HEADSET MODE button.
-or-
Use the Soft Key’s HEADSET option when in an idle condition.
The LED will extinguish.
STSe Station User Guide August 2005
Station must be programmed in database programming for headset operation before the flexible button can be programmed.
Page 64
52 In and Out Button
SINGLE LINE TELEPHONE
Not applicable
In and Out Button
An In and Out Button will toggle a station from an in status to an out status and from an out status to an in status. When in an out status, the LCD will display “OUT MODE” and all incoming calls will forward to the Preset Internal Busy Forward destination (Flash 50/ 51, Page C, Button #2). If no forwarding destination is programmed in Flash 50/51, the call will be presented without forwarding. Attendant stations and SLT stations do not have the In and Out feature capability.
To change In and Out status:
Press the preprogrammed In and Out Button (feature code
644).
Intercom
Using an Intercom Button
To program a Flexible Button as an Intercom Button:
1. Press SPEED + SPEED.
2. Press the desired flexible button to program.
3. Dial [645] on the dial pad. A confirmation tone will sound. If an error was made during entry, an error tone will sound.
When an intercom call rings a busy station (w/intercom btn):
» The CALLING station receives a ringback tone instead of a
busy signal. The “called” station hears a muted or reminder ring and their intercom button LED flashes at the incoming CO line rate. (This indicates an incoming intercom call.)
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Intercom 53
» The CALLED station can place the current CO call on hold by
pressing the HOLD button,
-or-
They can place the current intercom call on hold by pressing the HOLD button. The intercom call is placed on hold on the available intercom button.
» The CALLED station then presses the flashing intercom
button to answer incoming intercom call. When answered, the following message displays on the called station LCD:
CALL FROM STA XXX MMM DD YY HH:MM am
Sta XXX can be a programmed station name.
SINGLE LINE TELEPHONE
Not applicable
Intercom Calls
To place an Intercom Call:
1. Press the pre-programmed DSS button of the party to be called, or dial the extension number.
Dialing a number in the numbering plan activates the telephone automatically.
(You will hear ringing if the called station is in the T mode; or three bursts of tone if called station is in H or P mode.)
2. Lift the handset, or use speakerphone after tone bursts stop.
3. Hang up to end the call.
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54 Intercom
To answer an Intercom Call:
In the T mode … you will hear repeated bursts of intercom tone ringing and the HOLD button flashes slowly.
Lift the handset or press the ON/OFF button to answer,
-or­Position the H-T-P switch to the H mode to reply.
In the P mode … you will hear three bursts of tone and one-way announcement. calling party cannot hear other conversations.
Lift the handset or press the ON/OFF button to answer,
-or­Position the H-T-P switch to the H mode to reply.
In the H mode … you will hear three bursts of tone and an announcement.
Reply handsfree or lift the handset for privacy.
SINGLE LINE TELEPHONE
To place an intercom call:
1. Lift the handset and dial the intercom number. You will
hear ringing if called station is in “T” answering mode or two bursts of tone if called station is in “H” or “P” mode.
2. Hang up to end the call.
To answer an intercom call:
Lift the handset,
-or­If your SLT is equipped with a speakerphone, press the
Speaker button to converse in a handsfree mode.
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Intercom 55
Intercom Transfer
To use Intercom Transfer without DSS Buttons:
1. Receive or make an intercom call.
2. Press TRANS, an intercom dial tone will sound.
3. Dial the desired station number.
4. When the second station answers, you are in a supervised transfer mode (first station is staged for transfer).
5. Hang up (stations 1 and 2 will be connected).
To use Intercom Transfer with DSS Buttons:
1. Receive or make an intercom call using a DSS button.
2. Press TRANS, an intercom dial tone will sound.
3. Press the DSS button where to transfer the call.
4. Hang up (stations 1 and 2 will be connected).
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56 Keyset Mode
Keyset Mode
This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset. When telephone is set to AT command mode, these AT commands are supported.
Mode Description
Inactive No CTI information is sent/received by the telephone.
ATD Modem Dialing Command -- The telephone will recognize
the ATD and accept digits after the command.
ATH or ATH X (X= 0 or 1)
CKTU Command used with Wanderer (a cordless key telephone
PC Phone CTI information used with Discovery Desktop and Discovery
SPI Service Provider Interface -- Command used with TAPI
Modem On-Hook/Off-Hook Command -- ATH or ATH0 will force the telephone to go to the on-hook state from its current state. ATH1 will force the telephone to go to the off­hook state from it’s current state.
unit). The baud rate is not used in this mode; no change is necessary.
PCPhone software must be set to 4800 baud rate.
applications such as Discovery Link
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Last Number Redial 57
At an idle station:
1. Dial the Keyset Mode code [648] on the dial pad,
-or-
Press the preprogrammed KEYSET MODE button, the following message displays:
INACTIVE 2400 MODE= SAVE=HOLD BAUD=#
2. Press [
] to scroll through the keyset modes.
3. Press [#] to scroll through the baud rates.
4. Press HOLD to save the desired entries.
SINGLE LINE TELEPHONE
Not applicable
Last Number Redial
The Last Number Redial (LNR) feature permits the automatic redialing of the last telephone number dialed on an outside line. Up to 24-digits can be stored. Outside line selection of the same line used is automatic.
To use Last Number Redial, either:
Press the preprogrammed LAST NUMBER REDIAL button (code 650).
-or-
Press SPEED, then press [#].
-or­Use the Soft Key’s LNR option when in an idle condition.
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58 LCR Operation
The system automatically selects the original line used to place the call and redials the last number dialed.
If that line is busy, the system will select another line
from the same group and redial the number.
If no lines are available in the same group, you will
receive a busy tone and can queue for a line.
If you preselect a line before activating LNR, the
preselection will override the line used originally.
SINGLE LINE TELEPHONE
Not applicable
LCR Operation
To place an outside call when LCR is enabled in the system:
1. Dial [9] on the dial pad or press preprogrammed LCR button.
2. Dial the desired telephone number.
3. Wait for an answer. Then lift the handset or use the speakerphone to converse.
If all available lines are busy, remain off-hook for four seconds to automatically be queued onto LCR for an available line, then hang up.
To answer an LCR Queue Call Back:
1. When your telephone is signaled, answer the call.
2. The telephone number will be automatically redialed.
Only one LCR Queue Call Back request may be initiated by a station. When a second request is made, the first request is cancelled.
STSe Station User Guide August 2005
If the 911 feature is enabled, the LCR access code is 800 instead of 9.
Page 71
Loop Key 59
To cancel a CO Line Queue Call Back Request:
1. Dial the CO Line Queue Cancel code [626] on the dial pad.
2. Replace the handset, or press the ON/OFF button.
Loop Key
A station not having a direct appearance for a CO line will receive incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button.
To make a Loop button:
1. Press SPEED + SPEED.
2. Press the desired flexible button.
3. Dial [89], then press HOLD.
Mailbox Buttons
To program a station’s mailbox on a flexible button:
1. Press SPEED + SPEED.
2. Press the desired flexible button to be programmed.
3. Dial the mailbox feature access code (460-467 = VM Grp 1-8).
4. Dial the VMID number. A confirmation tone will sound. If an error is made during entry, an error tone will sound.
Example … 4606037 represents a voice mail button (group 1) for VMID 6037 that is in the system with the centralized voice mail installed.
To use a mailbox button:
The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system.
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60 Message Wait
Message Wait
OR
Stations that are busy, unattended and ringing, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can answer the message waiting indication of each party in sequential order.
To leave a message waiting indication:
1. Lift the handset, or press the ON/OFF button.
2. Dial the desired intercom station.
3. Press the MSG button or use the Soft Key’s MSG option. A confirmation tone will sound. The called party's MSG button will flash slowly.
4. Replace the handset or press ON/OFF button to end the call.
To answer a message waiting indication:
If your MSG button is lit and/or you have an LCD display of “MSG: XXXX”, you have a message waiting for you. The first message left is the first one called.
1. Press the MSG button or dial [663]. The station that left message will be signaled with tone ringing.
2. If the called station does not answer, press the MSG button once if you want to leave that station a message waiting indication.
SINGLE LINE TELEPHONE
To leave a message waiting indication:
1. Lift the handset and dial the desired intercom station.
2. If you do not receive an answer, or a DND tone sounds,
press FLASH.
3. Dial [623].
4. Hang up.
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Modem 61
To answer a message waiting indication:
You have a message waiting when your message waiting lamp is flashing, or an interrupted dial tone when lifting the handset.
1. Lift the handset.
2. Dial [663]. The station that left message will ring.
Modem
Voice Mail Modem Access
You can program Vodavi voice mail systems using the telephone system modem.
To access the voice mail system, you can either:
Dial [498], ring directly to 498, be transferred to 498.
Telephone System Modem Access
Feature code 499 is used for access to the telephone system modem. This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499. COs and DIDs (if applicable) can also be programmed to ring directly to extension 499.
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62 Mute
Mute
Pressing the MUTE button while in the speakerphone mode or using the handset disables the microphone but does not affect the speech coming over the speaker or handset. Pressing the illuminated MUTE button again reactivates the microphone.
To disable the microphone:
1. Press MUTE while off-hook on speakerphone or handset to activate.
2. Press MUTE again to deactivate. Mute automatically deactivates upon call termination.
Name In Display
Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number.
To create your name:
1. Dial [690] on the dial pad.
2. Use dial pad keys to enter your name (up to 7 characters).
Other Codes
1
G - 41 H - 42
I - 43
P - 71
R - 72
S - 73
Q - 74
*
A - 21 B - 22 C - 23
J - 51 K - 52 L - 53
T - 81 U - 82 V - 83
0PER
0
D - 31
D - 31 E - 32
E - 32 F - 33
F - 33
M - 61 N - 62 O - 63
W - 91
X - 92 Y - 93
Z - 94
#
1 = 1# 8 = 8# “ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7# ‘ = 14 & = *4 . = 24
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Night Service 63
3. Press SPEED to complete programming process.
To erase your name:
1. Dial [690] on the dial pad.
2. Press SPEED to complete the erasing process.
SINGLE LINE TELEPHONE
To create your name:
1. Dial [690] on the dial pad.
2. Enter the name (up to 7 characters) using dial pad keys.
3. Press the FLASH button to complete the programming
process.
To erase your name:
1. Dial [690] on the dial pad.
2. Press the FLASH button to erase.
Night Service
To enter Night Service Mode, from an idle station:
Press the preprogrammed NIGHT SERVICE flexible button [604]. The system is now in the Night Service Mode.
To remove Night Service Mode:
Press the preprogrammed NIGHT SERVICE flexible button [604] again. System is removed from the Night Service Mode.
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64 Off-Hook Voice Over (OHVO)
Off-Hook Voice Over (OHVO)
OR
While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays.
The calling station is placed in a one-time DND mode upon initiating the voice-over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off­hook and in the “H” mode.
To place an Off-hook Voice Over call:
When an OHVO station calls a busy OHVO station and a busy tone is received, the calling OHVO station must:
Press preprogrammed OHVO button [628] or use Soft Key OHVO to initiate OHVO announcement, the following occurs:
The HOLD button LED flashes at called OHVO station. The OHVO receiving station receives a one-beep
warning tone. The station receiving the OHVO call must be off-hook and in H or P mode, then the calling OHVO party may begin the voice announcement to the called OHVO party. The called OHVO station’s existing conversation is uninterrupted and the voice over announcement does not drown out the existing conversation. If the receiving station is call forwarded, use [5#] to override forwarding.
The calling OHVO station is not connected or able to
hear the called station’s conversation (connection only allows calling station to transmit to the called station).
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Off-Hook Voice Over (OHVO) 65
The calling station is placed in a one-time DND mode upon initiating the Voice Over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in H mode.
To respond to an Off-hook Voice Over:
After receiving an OHVO announcement, three options are available to respond to the caller:
Option 1 -- allows the receiving station to respond to an OHVO announcement using the MUTE feature button. This button is pressed to carry on a two-way conversation with the OHVO initiator while still listening to the original call.
Option 2 -- allows the OHVO receiving station to respond to the calling station by using Silent Text Messaging (only available to digital telephones, and the calling station must have a digital display). The OHVO receiving station can press a preprogrammed Message button to respond to the voice over announcement without being released from the current call (e.g., by pressing a flexible button preprogrammed for the message IN MEETING, the calling station receives this message on the LCD display).
Option 3 -- allows the OHVO receiving station to respond to the calling OHVO station by using the Camp On feature. The OHVO receiving station presses the flashing HOLD button to consult with the calling station. The existing call (CO line) goes on Exclusive Hold automatically. This method then follows the Camp On procedures.
SINGLE LINE TELEPHONE
Not applicable
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66 Outside Calls
Outside Calls
Placing an Outside Line on Hold
If Exclusive Hold Preference is programmed, press HOLD for Exclusive Hold, or HOLD + HOLD for System Hold.
-or­If System Hold Preference is programmed, press HOLD for
System Hold, or HOLD + HOLD for Exclusive Hold.
Answering a Recall
When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If Preferred Line Answer is enabled, skip step 1.)
1. Press the OUTSIDE LINE, LOOP, or POOL button (flashes at a very fast rate).
2. Lift the handset or press ON/OFF to converse with the party.
Answering an Outside Call
1. Lift the handset, or press the ON/OFF button.
2. Press slow flashing OUTSIDE LINE button or LOOP button.
» If Preferred Line Answer is programmed, you may answer an outside line by lifting the handset, or pressing the ON/OFF button.
Placing an Outside Call
To access an outside line for dialing out:
1. Press idle CO line button, POOL button,
-or-
Dial access code: 9, 801-823, 88+LLL. (LLL = CO Line Number)
2. Dial number for outside call.
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Paging 67
3. Lift the handset, or use speakerphone to converse with party.
Paging
If you are given the ability to make page announcements:
1. Lift the handset, or press the ON/OFF button.
2. Dial a three-digit paging code,
-or-
3. Press the preprogrammed PAGING flexible button.
-or-
Use the Soft Key’s ALLPG IN or ALLPG EX options (versus codes 721 or 761) when in an idle condition.
Code Zone
700 Int/Ext All Call
701-720 Internal Zone 1-20
721 Internal All Call
761 External Page Zone
4. Speak in a normal tone of voice to deliver the message.
Stations receiving a page Announcement can press the Volume Bar to change Paging Volume. The display shows:
SPEAKER PAGE [#########] MMM DD YY HH:MM am
5. Replace the handset to terminate the page announcement.
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Stations off-hook or in DND will not hear the page announcement.
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68 Personalized Messages
Paging - Meet Me
To request another party meet you on a page:
1. Dial the desired three-digit paging code.
2. Request the party to meet you on the page.
3. Do not hang up; wait for the requested party to answer.
To answer a Meet Me Page:
1. Go to the nearest phone.
2. Dial [770] or press the preprogrammed MEET ME flexible button. You will be connected to party that paged you.
Personalized Messages
Pre-assigned Messages
Each station can select a pre-assigned message to display on the LCD of any key telephone calling that station. There are ten messages available.
This feature is unavailable at Attendant stations. Stations cannot be call forwarded or in DND and have
this feature active.
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Personalized Messages 69
To select a pre-assigned message:
1. Dial [633] on the dial pad,
-or-
Press the preprogrammed PERSONAL MESSAGES button.
2. Dial the 2-digit code for the message that displays. A confirmation tone will sound; DND button LED will flash.
00 = (clears msgs) 04 = Return Tomorrow 08 = At Home
01 = On Vacation 05 = Return Next Week 09 = On Break
02 = Return AM 06 = On Trip 10 = At Lunch
03 = Return PM 07 = In Meeting
To cancel a pre-assigned message:
1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.
2. Replace the handset. The DND button LED will extinguish.
Custom Messages
Each station can select from ten possible custom messages to display on the LCD of a key telephone calling that station. These messages are programmed from the first Attendant station for system-wide use.
Each station can also program
The Custom Messages feature is not available for use by Attendant stations.
To select a custom message:
1. Dial [633] on the dial pad, or press the preprogrammed PERSONAL MESSAGES button.
three unique custom messages.
2. Dial a valid message number (21-30) for the desired custom message.
The 1st Attendant should provide a list of messages to each station user.
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70 Personalized Messages
To program a unique custom message:
1. Dial [633] on the dial pad.
2. Dial a valid message number (18-20) for the desired custom message.
3. Enter a custom message, up to eight characters.
4. Press HOLD to save the message.
To use a unique custom message:
1. Dial [633] on the dial pad, or press the preprogrammed PERSONAL MESSAGES button.
2. Dial a valid message number (18-20) for the desired custom message.
To cancel a custom message:
1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.
2. Replace the handset. DND button LED extinguishes.
SINGLE LINE TELEPHONE
SLT users can use custom messages (21-30) as described above. Unique custom messages (18-20) are not applicable. SLT users cancel the use of a custom message by using feature code 662.
Date and Time Entry Messages
Station users can activate certain messages that let users enter a specific time or return date. These messages appear on the calling station’s display to alert them of the desired party’s return time or date.
To activate a message with a custom return time or date:
1. Dial the Message Access code [633] on the dial pad.
2. Then dial the desired message number [11- 17].
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Personalized Messages 71
Users may activate the following messages and be prompted to enter a return time or date:
[11] = Vacation Until: MM/DD [15] = At Home Until: HH:MM xm
[12] = Return: HH:MM xm or MM/DD [16] = On Break Until: HH:MM xm
[13] = On Trip Until: MM/DD [17] = At Lunch Until: HH:MM xm
[14] = Meeting Until: HH:MM xm
3. Enter the date/time on the dial pad as shown:
Other Codes
1
A - 21 B - 22 C - 23
D - 31
D - 31 E - 32
E - 32 F - 33
F - 33
1 = 1# 8 = 8# “ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
G - 41 H - 42
I - 43
P - 71 R - 72 S - 73
Q - 74
J - 51 K - 52 L - 53
T - 81 U - 82 V - 83
M - 61 N - 62 O - 63
W - 91
X - 92 Y - 93
Z - 94
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
0PER
7 = 7# ‘ = 14 & = *4 . = 24
*
0
#
4. Press HOLD to enter the message. A confirmation tone will sound and the DND button LED will flash.
To cancel the message:
1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.
2. Replace the handset. The DND button LED will extinguish.
SINGLE LINE TELEPHONE
Not applicable
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72 Personalized Messages
Scrollable Canned Messages
The Scrollable Canned Message feature allows you to use a single digit [#] or [ one. When the desired message is displayed, pressing the hold button places that message on the station LCD. This feature operates when the phone is in the idle mode only. This feature cannot be activated if the station is in the Call Forward or DND mode(s). This feature is not available to Attendant stations.
To select a Scrollable Canned Message:
1. Dial [633]+[#] on the dial pad,
-or-
Use the Soft Key’s PERS-MSG option.
] to scroll through the canned messages and select
-or-
Press the PERSONAL MESSAGES button. Clear Messages is always first. The following message displays:
CLEAR MESSAGES
NEXT=# PREV=* SAVE=HOLD
2. Press [#] to scroll through the messages or press [
] to scroll
backward through the list.
3. Scroll forward through the messages in the following order. The scroll is a rolodex-type scroll.
1-(Clear Messages) 7-On Vacation 2 - At Home 8 - Return AM 3 - At Lunch 9 - Return PM 4 - In Meeting 10 - Return Next Week 5 - On Break 11 - Return Tomorrow 6-On Trip
4. When the desired message displays on the LCD, press HOLD to activate that message on your station. A confirmation tone will sound, and the DND button LED will flash.
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Personalized Messages 73
To cancel the message:
1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button.
2. Replace the handset. The DND button LED will extinguish.
SINGLE LINE TELEPHONE
Not applicable
Personal Messages Flexible Button
You can program the code [633] onto a flexible button to speed access to select and use messages.
To program the Personal Messages Flexible Button:
1. Press SPEED + SPEED.
2. Press the desired flexible button. The LED will flash.
3. Dial [633]+[#] on the dial pad; confirmation tone will sound.
To use the flexible button, press that flexible button, then:
Dial the 2-digit message number (00-10 or 18-30) to activate the message. A confirmation tone sounds and DND button LED flashes.
-or-
Press [#] or [
When the desired message is shown on the LCD, press HOLD to activate that message on your station. A confirmation tone will sound; the DND button LED will flash.
] to scroll through the list.
SINGLE LINE TELEPHONE
Not applicable
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74 PBX/Centrex Codes on a Flex Button
PBX/Centrex Codes on a Flex Button
For one-button access to Centrex or PBX features:
1. Program Centrex or PBX code into a Station or System Speed Dial bin, including hook-flash (FLASH key), [ commands (refer to “Speed Dial” on page 81).
2. Program that speed bin onto a flexible button (refer to
“Flexible Button Programming” on page 49).
], and [#]
Release Button
The Release Button feature allows the station user to speed up call handling time by disconnecting calls while being off-hook.
Using the handset, while off-hook (not the speakerphone):
Press the preprogrammed RELEASE button [641] to terminate an intercom call, transfer sequence, page announcement, or CO call.
Redial
Last Number Redial
To use Last Number Redial, either:
1. Press SPEED.
2. Press the pound [#] key. The last number dialed over an outside line will be automatically redialed.
-or-
Use the Soft Key’s LNR option when in an idle condition.
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Redial 75
Save Number For Redial
If you wish to save the last number you dialed, either:
1. After placing an outside call, keep the handset off-hook.
2. Press SPEED + SPEED,
-or­Use the Soft Key’s STORE NO option.
Redial a Saved Number
To dial a number that was saved for redial, either:
Press SPEED, then press the [
] key.
-or­Use the Soft Key’s SNR option when in an idle condition. The saved number is automatically dialed.
Repeat Redial
When you place a CO call and a Busy or No Answer is received:
1. Press the preprogrammed RPT REDIAL flexible button [643]. You will receive an LCD prompt for a timer value.
ENTER RPT REDIAL TIMER: XXX 006-999
2. Enter a valid number (006-999 seconds) for the Repeat Redial Timer. The default value is 060 (one minute). A confirmation tone will sound when you go on-hook. The flexible button LED will be lit steady.
When the timer expires, you will receive a signal via a CO line queue indication on the RPT REDIAL flexible button. During the Queue Call Back, the LCD display will indicate that this is a Redial Call Back. Once the line queue is answered, the LCD will indicate an outgoing CO line.
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76 Ring Down / Hot Line / Off-Hook Preference
To activate a redial:
Press the preprogrammed REDIAL flexible button,
-or­Press the ON/OFF button,
-or­Lift the handset, the line will be seized and the number is
dialed. If you receive a busy/no answer, you may repeat the step to activate another redial.
To cancel the operation:
Press the preprogrammed REDIAL flexible button. A confirmation tone will sound and Auto Redial is cancelled.
SINGLE LINE TELEPHONE
Not applicable
Ring Down / Hot Line / Off-Hook Preference
If your phone has been programmed for Off-Hook Preference, you can access an outside line, or a feature by going off-hook or pressing the ON/OFF button. It simulates the depression of a specific button and can be programed by a station user or a database administration programmer using code [691] + the button number.
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Ring Down / Hot Line / Off-Hook Preference 77
While Off-Hook Preference is enabled, you may access internal intercom dial tone as follows:
1. Press the preprogrammed ICM button,
-or-
Dial your intercom number. (Do not lift the handset or press the ON/OFF button before dialing intercom number.) The LED will light steady and an intercom dial tone will sound.
2. Dial an internal station or feature access code.
Off-Hook Preference Programming (Via a Station)
If your phone is programmed for Off-Hook Preference and you have the ability to enable or change the Prime Flexible Button:
Dial [691] on the dial pad, then dial the desired button number. Refer to the following chart:
01 05 09 13 17 21
02 06 10 14 18 22
To disable Off-Hook Preference:
Dial [691] on the dial pad, then dial [00].
SINGLE LINE TELEPHONES
Single line telephones can bypass Off-hook Preference by pressing the FLASH button and then dialing their extension number.
03 07 11 15 19 23
04 08 12 16 20 24
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78 Ring Tone
Ring Tone
To select a distinctive ring tone for a station:
1. Dial Ring Tone program code [695]. The following displays:
ENTER RING TONES 00-36 XX PRESS SPEED TO SAVE
2. Enter a valid tone number. The speaker will sound a steady tone that correlates to the 2-digit entry. The 2-digit tone number will display in the lower left corner of the LCD.
The ringing choices are as follows:
CO RING TONE*/FREQUENCY
Tone (#) Freq Tone (#) Freq Tone (#) Freq
00 697/770 13 770/1633 26 1209/1336
01 697/852 14 770/0 27 1209/1477
02 697/941 15 852/941 28 1209/1633
03 697/1209 16 852/1209 29 1209/0
04 697/1336 17 852/1336 30 1336/1477
05 697/1477 18 852/1477 31 1336/1633
06 697/1633 19 852/1633 32 1336/0
07 697/0 20 852/0 33 1477/1633
08 770/852 21 941/1209 34 1477/0
09 770/941 22 941/1336 35 1633/0
10 770/1209 23 941/1477 36 OFF
11 770/1336 24 941/1633
12 770/1477 25 941/0
Tone Duration* =
50 ms/50 ms
3. When the desired tone is selected (default ringing code is set to 00), press SPEED to save it as the tone to present to callers. A confirmation tone will sound.
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School Zone 79
School Zone
Description
The School Zone feature allows a person at a station(s) specified as an Administrator to control incoming calls for all stations specified as a Classroom. The Administrator controls the type of call forwarding and the call forwarding destination. Call forwarding types include All Call Forward, No Answer Call Forward, Busy Call Forward, and Busy / No Answer Call Forward. Valid call forwarding destinations include station numbers, hunt groups, UCD groups, and Voice Mail groups.
Stations to be included as part of the School Zone feature must be assigned in Admin programming as either an Administrator station or as a Classroom station. After these assignments have been established, the Administrator can easily control call forwarding for the specified Classroom stations by using feature code 630.
Operation
To control School Zone call forwarding (at an Administrator station):
1. Dial [630] + a call forward condition code (0 or 6-9) + a valid destination number.
Call Forward Condition Codes: Valid Destinations:
0 = Disabled Station Numbers
6 = All Call Forward Hunt Groups 7 = No Answer Call Forward UCD Groups
8 = Busy Call Forward Voice Mail Groups
9 = Busy / No Answer Call Fwd
2. Press [HOLD], a confirmation tone will sound.
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80 School Zone
To view call forwarding status of Classroom telephones:
1. The Administrator uses a station assigned as an Administrator station and dials feature code [630] + [#].
A confirmation tone sounds and the LCD updates to show one of the following displays:
CLASSROOM STATUS BSY FWD TO XXXX
CLASSROOM STATUS NA FWD TO XXXX
CLASSROOM STATUS B/NA FWD TO XXXX
CLASSROOM STATUS FWD TO XXXX
2. Press the ON/OFF button to return to an idle status.
Conditions
» A station can be assigned as an Administrator or as a
Classroom, but not as both.
» A call from an Administrator station to a Classroom station
overrides any School Zone call forward settings and the call rings at the Classroom station.
» School Zone call forwarding overrides station user call
forwarding and DND.
» If an E-911 button is programmed, both audible and visual
alert indications will be provided, regardless of School Zone call forward settings.
» The School Zone call forwarding feature does not apply to a
Classroom station that is in a hunt group or a UCD group.
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Speakerphone 81
Speakerphone
1. Press ON/OFF button to ON; an intercom dial tone will sound.
2. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial the number. The speakerphone will be activated.
3. Press the ON/OFF button to end the call.
Speed Dial
A keyset user can associate up to 20 frequently dialed numbers as Station Speed Numbers (9000-9019). Telephone numbers can be up to 24 digits including pauses, flash commands, pulse-to-tone switchover, and non-display characters. A pause is automatically inserted after a flash.
To use speed dial:
1. If an outside line was not specified in programming, one can be selected now or the system will assign the line.
2. Press SPEED and dial the speed bin location,
-or­Press the preprogrammed speed bin button,
-or­Use the Soft Key’s SPD option and then dial a speed bin
location when in an idle condition.
To store speed dial numbers:
1. Press SPEED.
2. Press an OUTSIDE LINE button or the POOL button.
-or­Select an outside line by pressing the SPEED button again.
3. Dial the speed bin location.
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82 Speed Dial
4. Dial the telephone number and include these special codes:
TRANS Initiates a Pulse-To-Tone switchover
When used as the first entry in the speed bin, this inserts a non-display character causing numbers stored in the bin not to appear on the digital
telephone’s display when bin is accessed. HOLD Inserts a Pause FLASH Inserts a Flash into the speed number
5. Press SPEED, then replace the handset to end speed bin programming.
To program multiple speed numbers:
1. Press SPEED + SPEED to conclude programming a number.
2. Enter the next speed number bin to program.
If the station has no line appearance for the line programmed into the speed bin, that line comes up under the LOOP button or POOL button when accessed.
To erase an existing speed bin:
1. Press SPEED + SPEED.
2. Dial the speed bin location.
3. Then press SPEED again. A confirmation tone will sound.
SINGLE LINE TELEPHONE
To use speed dial:
1. Lift the handset and dial [668] on the dial pad.
2. Dial a station or system speed bin number (9000-9099).
3. Replace the handset to end the call.
To store speed dial numbers:
1. Lift the handset and dial [661] on the dial pad.
2. Dial the desired station speed number (9000-9019).
3. Dial the telephone number to store.
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Station/Port Fixed Number 83
4. Press the FLASH button. A confirmation tone will sound.
Line Group 1 is programmed along with SLT speed numbers, and thus Line Group 1 is used when activating station speed dial from an SLT.
System Speed Dial Access
Stations can be individually allowed or denied the ability to use system speed dial (9020-9099) numbers. (System speed numbers 9060-9099 are not monitored by toll restriction.) Stations cannot be prevented from using station speed dial.
The first programmed Attendant must enter the System Speed numbers (9020-9099). If an Attendant was not specified, system speed numbers are entered at Station 100.
Station/Port Fixed Number
When a station dials the feature code 611 on a display telephone, it will display the Fixed Station/Port Number for that telephone.
For example … when using flexible numbering some programming steps require the “FIXED” code.
This code will allow you to dial 611 and quickly determine the fixed port.
STATION PORT: XXX
SINGLE LINE TELEPHONE
Not applicable
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84 Station Relocate
Station Relocate
The Station Relocation Feature allows you to dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location.
1. A station can be relocated by unplugging it, then plugging it into a new location.
2. Dial [636], then dial the extension number of the station being relocated. Once this is done, all station attributes are copied to the current station.
If a station is assigned to a specific port and that station user unplugs their station and plugs it in at another location, the database administration programming is updated to reflect the new port change. Station lock will prevent this feature from working correctly.
SINGLE LINE TELEPHONE
Not applicable
Text Messaging (Silent Response)
The Text Messaging feature allows you to use text messages to respond to a caller that has either Camped On or has used the off­hook voice over (OHVO) feature to alert a busy station of a waiting call or message. The Camped On station may respond to the caller via the canned, custom, and silent response text (LCD) messages. Text messages appear on the calling party LCD display. The calling (originating) station and receiving station MUST be digital telephones. The receiving station MUST also be programmed to allow OHVO calls.
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Text Messaging (Silent Response) 85
While receiving a Camp On or OHVO call:
The called party may press a preprogrammed Text Message button with a specific message [633+XX].
For example … [633] + [38] means a telephone calling the station receives the message WHO IS IT ?
Code Text Message Code Text Message
31 I Will Take Call 42 Is It Important?
32 Take Message 43 Is It Urgent?
33 Transfer To Secretary 44 Send Call To Voice Mail
34 Put Call On Hold 45 Park Call
35 Call Back 46 Out Of Office
36 One Moment Please 47 Put Call Through
37 I Will Call Back 48 I Am Busy
38 Who Is It? 49 O.K.
39 Is It Long Distance? 50 No
40 Is It Personal? 51 Yes
41 Is It An Emergency?
SINGLE LINE TELEPHONE
Not applicable
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86 Uniform Call Distribution
Uniform Call Distribution
The Uniform Call Distribution (UCD) features are described in the following sections.
UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] followed by the UCD group number (55X),
-or-
Press the preprogrammed flexible button. The ON/OFF button LED lights steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are in queue.
The agent automatically receives the calls in queue
display whenever there is a call in queue.
2. Replace the handset or press the ON/OFF button to terminate the display.
This feature cannot be used with a call in progress. The station is considered busy for incoming calls during this operation.
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Uniform Call Distribution 87
UCD Available/Unavailable Mode
If you are a UCD Agent, you can place your station in the Available mode to receive UCD type calls or in the Unavailable mode to block UCD calls from ringing to your station.
To enter Available Mode:
Dial [566] on the dial pad to start receiving UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
To enter Unavailable Mode:
Dial [566] on the dial pad to block incoming UCD calls,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE button.
UCD Overflow Station Forward
This feature allows UCD calls reaching the Overflow Station to call forward to another station:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button or dial [640].
3. Dial the desired code:
[6] = All Calls [8] = Busy
[7] = No Answer [9] = Busy/No Answer
4. Dial the 3- or 4-digit destination number where calls are to be forwarded (Station, Voice Mail, UCD groups, Hunt group). A confirmation tone will sound.
5. Replace the handset, or press the ON/OFF button.
To remove call forwarding:
1. Lift the handset, or press the ON/OFF button.
2. Press the FWD button. A confirmation tone will sound and the FWD LED will extinguish.
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88 Universal Day/Night Answer
UCD Wrapup End
An agent that wants to override the Wrapup Timer and immediately go back into an available UCD status can use a preprogrammed WRAPUP END flexible button.
To override the Wrapup Timer:
1. Preprogram a WRAPUP END flexible button using feature code 584.
2. Press the preprogrammed WRAPUP END flexible button.
Universal Day/Night Answer
Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal. UDA/UNA is established on a per CO line basis in admin programming.
When the system is in Day or Night mode and an outside line rings at another station, and you wish to answer it:
Dial [#5] or use the Soft Key’s UDA/UNA option. The connected outside line can be transferred or disconnected.
Each telephone using UDA/UNA must have a loop button appearance if the ringing outside line does not display at their phone.
STSe Station User Guide August 2005
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