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TT600-40300
User Manual
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Users Manual
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Vocollect TT600-40300 Users Manual

Rhein Tech Laboratories Report number: 2002102 360 Herndon Parkway FCC: Part 15.247 Suite 1400 Industry Canada: RSS-210
http://www.rheintech.com
M/N: TT-600
FCC ID: MQOTT600-40300 Herndon, VA 20170
APPENDIX L: MANUAL
Please see the following pages.
Table Of Contents
TABLE OF CONTENTS .......................................................................................1
CONTACT INFORMATION ................................................................................ 14
CONTACT INFORMATION
CONTACT INFORMATION ..........................................................................14
CONTACT INFORMATIONCONTACT INFORMATION
Version.......................................................................................................................15
Regulatory Policy Compliance ...................................................................................15
Talkman T2 Federal Communications Commission Compliance ...........................................15
Part 15 (b) of the Federal Communications Commission (FCC) Rules..............................................17
CE Marking & European Compliance .....................................................................................17
Applicable Directives..........................................................................................................................17
USING THE ONLINE HEL
USING THE ONLINE HELP SYSTEM
USING THE ONLINE HELUSING THE ONLINE HEL
Overview.................................................................................................................... 18
Using the Help System............................................................................................... 18
Contents Tab ............................................................................................................. 18
Index Tab................................................................................................................... 19
P SYSTEM........................................................ 18
P SYSTEMP SYSTEM
Search Tab ................................................................................................................ 19
Favorites Tab............................................................................................................. 20
Glossary Words within Topics .................................................................................... 21
# | a | b | c | d | e | f | g | h | i | j | k | l | m |................................................................22
n | o | p | q | r | s | t | u | v | w | x | y | z........................................................................22
#.......................................................................................................................... 22
A .........................................................................................................................22
B.......................................................................................................................... 22
C..........................................................................................................................23
D .........................................................................................................................23
E.......................................................................................................................... 24
F.......................................................................................................................... 24
G ......................................................................................................................... 25
H ......................................................................................................................... 25
1
I...........................................................................................................................25
J..........................................................................................................................25
K..........................................................................................................................26
L..........................................................................................................................26
M ......................................................................................................................... 26
N ......................................................................................................................... 27
O .........................................................................................................................27
P.......................................................................................................................... 27
Q .........................................................................................................................28
R..........................................................................................................................28
S..........................................................................................................................28
T..........................................................................................................................29
U ......................................................................................................................... 30
V..........................................................................................................................30
W.........................................................................................................................30
X.......................................................................................................................... 31
Y..........................................................................................................................31
Z..........................................................................................................................31
HARDWARE.......................................................................................................32
Access Points ....................................................................................................... 32
Overview..................................................................................................................................32
Specifications ..........................................................................................................................32
Supported Access Points for Talkman T2..........................................................................................32
Supported Access Points for Talkman OPEN.........................................................................32
Frequency................................................................................................................................32
Bar Code Readers.........................................................................................................34
Overview ..................................................................................................................................34
Procedures.................................................................................................................................34
Specifications ............................................................................................................................34
2
Bar Code Guns.....................................................................................................................................34
Bar Code Wands...................................................................................................................................34
Overview.................................................................................................................... 35
Procedures ................................................................................................................35
Specifications............................................................................................................. 35
Standard Battery Specifications ..............................................................................................35
Electrical Specifications .....................................................................................................................35
Mechanical and Environmental Specifications...................................................................................36
High Capacity Battery Specifications ......................................................................................36
Electrical Specifications .....................................................................................................................36
Mechanical and Environmental Specifications...................................................................................36
Cleaning Battery Contacts.......................................................................................................37
Overview.....................................................................................................................37
Procedures................................................................................................................... 37
Specifications...............................................................................................................38
Overview.....................................................................................................................38
Procedures................................................................................................................... 39
Specifications...............................................................................................................39
Belt Sizes ..................................................................................................................................39
Belt Specifications .....................................................................................................................39
Overview.....................................................................................................................39
Procedures................................................................................................................... 40
Specifications...............................................................................................................40
Temperature Range Specifications...............................................................................................40
Microphone Information.............................................................................................................40
Element Features
Element Specifications..........................................................................................................................40
..................................................................................................................................40
Portable Printers..................................................................................................41
Overview..................................................................................................................................41
Procedures ..............................................................................................................................41
Specifications ..........................................................................................................................41
Remote Listening Systems ............................................................................... 42
Overview..................................................................................................................................42
Procedures ..............................................................................................................................42
Specifications ..........................................................................................................................42
Overview.................................................................................................................... 42
Procedures ................................................................................................................43
Specifications............................................................................................................. 43
Connection Port Pin Assignments...........................................................................................44
Headset Port......................................................................................................................................44
3
Maintenance Port...............................................................................................................................45
Bar Code Port ....................................................................................................................................45
Overview.....................................................................................................................46
Procedures................................................................................................................... 46
Specifications...............................................................................................................46
Overview.....................................................................................................................47
Procedures................................................................................................................... 47
Specifications...............................................................................................................47
Visual Training Devices ................................................................................................ 49
Overview ..................................................................................................................................49
Procedures.................................................................................................................................49
Specifications ............................................................................................................................49
Wired Portable Speakers ................................................................................... 50
Overview..................................................................................................................................50
Procedures ..............................................................................................................................50
Specifications ..........................................................................................................................50
LEARNING ZONE ..............................................................................................51
LED Indicators ......................................................................................................51
Blinking green..........................................................................................................................51
What to do if the terminal isn't blinking green while in a terminal charger or when selecting a task...51
Blinking red..............................................................................................................................51
Flashing green and orange .....................................................................................................52
Flashing red and green ...........................................................................................................52
Flashing red and orange .........................................................................................................52
Off............................................................................................................................................52
When the indicator is off and it should not be ....................................................................................53
Solid green ..............................................................................................................................53
When the indicator is solid green but the terminal does not respond to voice or button controls .......53
Solid orange ............................................................................................................................53
Solid red ..................................................................................................................................53
When the LED is solid red and the terminal has not just been turned off or on..................................53
Operator Overview .............................................................................................. 54
The Talkman® System ............................................................................................................54
An Example of How the The System Works ......................................................................................54
Talkman Terminals and Accessories ......................................................................................55
Terminals ...........................................................................................................................................55
Headsets............................................................................................................................................55
Batteries and Chargers ......................................................................................................................55
Other Accessories and Peripherals....................................................................................................55
Using the Talkman Terminal ...................................................................................................55
Overview ............................................................................................................................................56
4
Sampling Noise with the Terminal......................................................................................................56
Training the Talkman Terminal to Recognize an Operator's Voice ....................................................56
Task Dialog........................................................................................................................................56
Phonetic Alphabet ........................................................................................................58
SOLUTION ZONE ..............................................................................................59
Other Issues .......................................................................................................... 59
Equipment Problems...............................................................................................................59
Other Problems .......................................................................................................................59
I can't get an assignment. .......................................................................................................59
I can't get my battery on. .........................................................................................................60
I can't get my battery off..........................................................................................................60
I can't hear anything through the headset...............................................................................60
I can't log on. ...........................................................................................................................60
I can't unplug my headset. ......................................................................................................60
I don't know what to say next. .................................................................................................60
My bar code reader won't scan. ..............................................................................................61
My battery keeps falling off......................................................................................................61
My belt doesn't fit.....................................................................................................................61
My equipment is broken. .........................................................................................................61
My headset won't stay on. .......................................................................................................61
The Talkman terminal beeps every few seconds....................................................................61
The Talkman terminal does not appear in Terminal Manager. ...............................................61
The Talkman terminal does not recognize a word. .................................................................61
The Talkman terminal does not hear anything I say. ..............................................................62
The Talkman terminal does not respond to button presses....................................................62
The Talkman terminal heard something I did not say.............................................................62
The Talkman terminal is telling me there are errors. ..............................................................62
The Talkman terminal keeps shutting off. ...............................................................................63
The Talkman terminal makes clicking noises..........................................................................63
The Talkman terminal makes static noises. ............................................................................63
The Talkman terminal will not load a task. ..............................................................................63
The Talkman terminal will not load an operator template. ......................................................64
The Talkman Terminal will not turn on. ...................................................................................64
Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures .....65
General Information ...................................................................................................................65
Procedure..................................................................................................................................65
Packaging..................................................................................................................................66
TRAINING ZONE................................................................................................67
Operator Training ................................................................................................67
Orientation ...............................................................................................................................67
Hardware Care & Maintenance...............................................................................................67
Getting Started ........................................................................................................................67
5
Daily Tasks..............................................................................................................................68
Troubleshooting.......................................................................................................................68
WORKING ZONE ...............................................................................................69
Adding a Terminal to the Network ................................................................. 69
Purpose ...................................................................................................................................69
Before You Begin ....................................................................................................................69
Procedure ................................................................................................................................69
Purpose ....................................................................................................................... 70
Procedure .................................................................................................................... 70
Purpose ....................................................................................................................... 71
Procedure .................................................................................................................... 71
Purpose ....................................................................................................................... 72
Procedures................................................................................................................... 72
Button Controls .........................................................................................................................72
Voice Controls...........................................................................................................................72
Assembling a Talkman® OPEN Battery Housing........................................ 73
Purpose ...................................................................................................................................73
Before You Begin ....................................................................................................................73
Procedure ................................................................................................................................73
Caring for Headsets & Microphones ............................................................................... 76
Purpose.....................................................................................................................................76
Routine Maintenance..................................................................................................................76
Purpose .....................................................................................................................76
Procedures ................................................................................................................76
Removing a Battery.................................................................................................................76
Inserting a Battery ...................................................................................................................77
Changing Configurable Parameters ............................................................... 78
Purpose ...................................................................................................................................78
Before You Begin ....................................................................................................................78
Parameters that Apply to a Task........................................................................................................78
Parameters that Apply to an Operator................................................................................................79
Parameters that Apply to a Terminal..................................................................................................79
Precedence Order of Parameter Settings ..........................................................................................80
Procedures ..............................................................................................................................80
Changing Configuration Block Parameters ........................................................................................80
Changing Task and Operator Parameters .........................................................................................80
Purpose ....................................................................................................................... 82
Before You Begin......................................................................................................... 82
Procedure .................................................................................................................... 84
6
Purpose ....................................................................................................................... 84
Procedure .................................................................................................................... 84
Conditioning a Talkman® OPEN Battery ......................................................86
Purpose ...................................................................................................................................86
Before You Begin ....................................................................................................................86
Procedures ..............................................................................................................................86
Configurable Parameters ..................................................................................87
System Parameters.................................................................................................................87
Speech Recognition Parameters................................................................................93
Configuring a Terminal....................................................................................... 95
Purpose ...................................................................................................................................95
Before You Begin ....................................................................................................................95
Procedure ................................................................................................................................95
Configuring Remote Listening Systems........................................................96
Purpose ...................................................................................................................................96
Before You Begin ....................................................................................................................96
Procedure ................................................................................................................................96
Setting Up the Transmitting Communicator .......................................................................................96
Setting Up the Receiving Communicator ...........................................................................................97
Purpose .....................................................................................................................98
Before You Begin....................................................................................................... 98
Procedures ................................................................................................................99
Connecting and Disconnecting Headsets ...............................................................................99
Connecting and Disconnecting Bar Code Readers ..............................................................100
Connecting and Disconnecting Wired Portable Speakers ....................................................100
Connecting and Disconnecting Remote Listening Devices ..................................................101
Connecting and Disconnecting Visual Training Devices.......................................................101
Connecting and Disconnecting a Portable Printer ................................................................102
Configuring Visual Training Devices ............................................................................ 103
Purpose...................................................................................................................................103
Procedure................................................................................................................................103
Troubleshooting.......................................................................................................................103
QTERM Contrast Correction Procedure................................................................................................103
Creating Operator Voice Templates (enrollment training) ................... 104
Purpose .................................................................................................................................104
Before You Begin ..................................................................................................................104
Procedures ............................................................................................................................105
Using Visual Training Devices .........................................................................................................105
Using Headsets................................................................................................................................106
Erasing Spoken Responses ............................................................................108
7
Purpose .................................................................................................................................108
Procedures ............................................................................................................................108
Erasing One Word............................................................................................................................108
Erasing the Entire Response ...........................................................................................................108
Purpose ................................................................................................................... 109
Before You Begin.....................................................................................................109
Procedure ................................................................................................................109
Troubleshooting ....................................................................................................... 110
Purpose ................................................................................................................... 110
Before You Begin.....................................................................................................110
Procedure ................................................................................................................110
Purpose ................................................................................................................... 111
Before You Begin.....................................................................................................111
Procedure ................................................................................................................111
Purpose ................................................................................................................... 112
Before You Begin.....................................................................................................112
Procedure ................................................................................................................115
Putting a Terminal to Sleep............................................................................ 117
Purpose .................................................................................................................................117
Procedures ............................................................................................................................117
Voice Method...................................................................................................................................117
Button Method..................................................................................................................................117
Troubleshooting.....................................................................................................................117
Purpose ................................................................................................................... 118
Procedure ................................................................................................................118
Removing a Talkman® T2 Terminal from a Belt ......................................120
Purpose .................................................................................................................................120
Before You Begin ..................................................................................................................120
Procedure ..............................................................................................................................120
Purpose ..................................................................................................................... 120
Procedure .................................................................................................................. 120
Repeating Prompts............................................................................................ 122
Purpose .................................................................................................................................122
Procedures ............................................................................................................................122
Repeat the current prompt...............................................................................................................122
Repeat the previous prompt, the operator's last response, and the current prompt.........................122
Erase the operator's entire current response and repeat the current prompt...................................122
Purpose ..................................................................................................................... 123
8
Before You Begin....................................................................................................... 123
Procedure .................................................................................................................. 123
Purpose ................................................................................................................... 124
Procedure ................................................................................................................125
Talkman® Terminals & Terminal Chargers ...............................................126
Turning Off a Talkman® Terminal................................................................. 127
Purpose .................................................................................................................................127
Procedure ..............................................................................................................................127
Troubleshooting.....................................................................................................................127
Turning On a Talkman® Terminal ................................................................. 128
Purpose .................................................................................................................................128
Before You Begin ..................................................................................................................128
Procedure ..............................................................................................................................128
Using a Talkman® Terminal...........................................................................130
Purpose ................................................................................................................... 130
Procedures ..............................................................................................................130
Placing a Terminal Cover onto a Terminal............................................................................130
Removing a Terminal Cover from a Terminal .......................................................................131
Using a Terminal During Each Shift ............................................................. 132
Purpose .................................................................................................................................132
Procedures ............................................................................................................................132
At the Beginning of the Shift.............................................................................................................132
During the Shift ................................................................................................................................132
At the End of the Shift ...........................................................................................................133
Troubleshooting ....................................................................................................... 133
Using Bar Code Readers..................................................................................134
Purpose .................................................................................................................................134
Before You Begin ..................................................................................................................134
Procedures ............................................................................................................................134
Using Bar Code Wands....................................................................................................................134
Using Bar Code Guns ......................................................................................................................135
Waking a Terminal Up ......................................................................................139
Purpose .................................................................................................................................139
Procedures ............................................................................................................................139
Voice Method...................................................................................................................................139
Button Method..................................................................................................................................139
Purpose ..................................................................................................................... 140
Procedures................................................................................................................. 140
Wearing the Headset ................................................................................................................140
9
Removing the Headset..............................................................................................................140
ADJUSTING PITCH FOR
ADJUSTING PITCH FOR TALKMAN® OPEN
ADJUSTING PITCH FOR ADJUSTING PITCH FOR
Purpose ................................................................................................................... 142
Procedure ................................................................................................................142
ADJUSTING SPEED FOR
ADJUSTING SPEED FOR TALKMAN® OPEN
ADJUSTING SPEED FOR ADJUSTING SPEED FOR
Purpose ................................................................................................................... 143
Procedure ................................................................................................................143
ADJUSTING VOLUME FOR
ADJUSTING VOLUME FOR TALKMAN® OPEN
ADJUSTING VOLUME FORADJUSTING VOLUME FOR
Purpose ................................................................................................................... 144
Procedures ..............................................................................................................144
Using Button Controls ...........................................................................................................144
Using Voice Controls .............................................................................................................144
APPLYING AND REMOVIN
APPLYING AND REMOVING A TALKMAN® OPEN FR
APPLYING AND REMOVINAPPLYING AND REMOVIN
Purpose ................................................................................................................... 145
TALKMAN® OPEN .......................................142
TALKMAN® OPENTALKMAN® OPEN
TALKMAN® OPEN ......................................143
TALKMAN® OPENTALKMAN® OPEN
TALKMAN® OPEN ..................................144
TALKMAN® OPEN TALKMAN® OPEN
G A TALKMAN® OPEN FREEZER COVER
G A TALKMAN® OPEN FRG A TALKMAN® OPEN FR
EEZER COVER145
EEZER COVEREEZER COVER
Before You Begin.....................................................................................................145
Procedures ..............................................................................................................145
Applying a Freezer Cover......................................................................................................145
Removing a Freezer Cover ...................................................................................................145
TALKMAN® OPEN BATTER
TALKMAN® OPEN BATTERIES
TALKMAN® OPEN BATTERTALKMAN® OPEN BATTER
Overview.................................................................................................................. 147
Procedures ..............................................................................................................147
Specifications........................................................................................................... 147
TALKMAN® OPEN BATTER
TALKMAN® OPEN BATTERY CHARGERS
TALKMAN® OPEN BATTERTALKMAN® OPEN BATTER
Overview.................................................................................................................. 148
Procedures ..............................................................................................................148
Specifications........................................................................................................... 148
TALKMAN® OPEN BELTS
TALKMAN® OPEN BELTS.........................................................................149
TALKMAN® OPEN BELTSTALKMAN® OPEN BELTS
Overview.................................................................................................................. 149
Procedures ..............................................................................................................149
IES...............................................................147
IESIES
Y CHARGERS ...........................................148
Y CHARGERSY CHARGERS
Specifications........................................................................................................... 149
CHANGING A TALKMAN®
CHANGING A TALKMAN® OPEN BATTERY
CHANGING A TALKMAN® CHANGING A TALKMAN®
10
OPEN BATTERY........................................150
OPEN BATTERYOPEN BATTERY
Purpose ................................................................................................................... 150
Procedures ..............................................................................................................150
Removing a Battery...............................................................................................................150
Inserting a Battery .................................................................................................................150
CHARGING A TALKMAN®
CHARGING A TALKMAN® OPEN BATTERY
CHARGING A TALKMAN® CHARGING A TALKMAN®
Purpose ................................................................................................................... 152
Before You Begin.....................................................................................................152
Procedure ................................................................................................................153
CHOOSING A DIFFERENT
CHOOSING A DIFFERENT SPEAKER FOR TALKMAN
CHOOSING A DIFFERENTCHOOSING A DIFFERENT
Purpose ................................................................................................................... 155
Procedure ................................................................................................................155
CONNECTING & DISCONN
CONNECTING & DISCONNECTING TALKMAN® OPEN
CONNECTING & DISCONNCONNECTING & DISCONN PERIPHERALS
PERIPHERALS..............................................................................................156
PERIPHERALSPERIPHERALS
Purpose ................................................................................................................... 156
Before You Begin.....................................................................................................156
OPEN BATTERY........................................152
OPEN BATTERYOPEN BATTERY
SPEAKER FOR TALKMAN® OPEN
SPEAKER FOR TALKMAN SPEAKER FOR TALKMAN
ECTING TALKMAN® OPEN
ECTING TALKMAN® OPENECTING TALKMAN® OPEN
® OPEN.......155
® OPEN® OPEN
Procedures ..............................................................................................................156
Connecting and Disconnecting Headsets .............................................................................156
Connecting and Disconnecting Bar Code Readers ..............................................................157
Connecting and Disconnecting Wired Portable Speakers ....................................................158
Connecting and Disconnecting Remote Listening Devices ..................................................158
Connecting and Disconnecting Visual Training Devices.......................................................158
Connecting and Disconnecting a Portable Printer ................................................................159
TALKMAN® OPEN CRADLE
TALKMAN® OPEN CRADLESSSS...................................................................160
TALKMAN® OPEN CRADLETALKMAN® OPEN CRADLE
Overview.................................................................................................................. 160
Procedures ..............................................................................................................160
Specifications........................................................................................................... 160
CRADLIN
CRADLING A TALKMAN® OPEN TE
CRADLINCRADLIN
Purpose ................................................................................................................... 161
Procedure ................................................................................................................161
TALKMAN® OPEN FREEZE
TALKMAN® OPEN FREEZER COVERS
TALKMAN® OPEN FREEZETALKMAN® OPEN FREEZE
Overview.................................................................................................................. 162
G A TALKMAN® OPEN TERMINAL
G A TALKMAN® OPEN TEG A TALKMAN® OPEN TE
R COVERS..................................................162
R COVERSR COVERS
RMINAL.......................................161
RMINALRMINAL
Procedures ..............................................................................................................162
Specifications........................................................................................................... 162
11
TALKMAN® OPEN HEADSE
TALKMAN® OPEN HEADSETS, MICROPHONES, WIN
TALKMAN® OPEN HEADSETALKMAN® OPEN HEADSE EAR PADS
EAR PADS...................................................................................................... 163
EAR PADSEAR PADS
Overview.................................................................................................................. 163
Procedures ..............................................................................................................163
Specifications........................................................................................................... 163
Sound Levels.........................................................................................................................163
Pin Assignments....................................................................................................................163
LOADING A TASK ONTO
LOADING A TASK ONTO A TALKMAN® OPEN TERM
LOADING A TASK ONTO LOADING A TASK ONTO
Purpose ................................................................................................................... 165
Before You Begin.....................................................................................................165
Procedure ................................................................................................................165
Troubleshooting ....................................................................................................... 166
LOADING AN OPERATOR'
LOADING AN OPERATOR'S TEMPLATES ONTO A T
LOADING AN OPERATOR'LOADING AN OPERATOR' OPEN TERMINAL
OPEN TERMINAL.........................................................................................167
OPEN TERMINALOPEN TERMINAL
Purpose ................................................................................................................... 167
TS, MICROPHONES, WINDSCREENS, &
TS, MICROPHONES, WINTS, MICROPHONES, WIN
A TALKMAN® OPEN TERMINAL
A TALKMAN® OPEN TERMA TALKMAN® OPEN TERM
S TEMPLATES ONTO A TALKMAN®
S TEMPLATES ONTO A TS TEMPLATES ONTO A T
DSCREENS, &
DSCREENS, & DSCREENS, &
INAL ............165
INALINAL
ALKMAN®
ALKMAN® ALKMAN®
Before You Begin.....................................................................................................167
Procedure ................................................................................................................167
MOUNTING A TALKMAN®
MOUNTING A TALKMAN® OPEN TERMINAL ON A B
MOUNTING A TALKMAN® MOUNTING A TALKMAN®
Purpose ................................................................................................................... 169
Procedure ................................................................................................................169
REBOOTING A TALKMAN®
REBOOTING A TALKMAN® OPEN TERMINAL
REBOOTING A TALKMAN®REBOOTING A TALKMAN®
Purpose ................................................................................................................... 170
Procedure ................................................................................................................170
REMOVING A TALKMAN®
REMOVING A TALKMAN® OPEN TERMINAL FROM A
REMOVING A TALKMAN® REMOVING A TALKMAN®
Purpose ................................................................................................................... 171
Procedure ................................................................................................................171
RETRAINING A WORD WI
RETRAINING A WORD WITH TALKMAN® OPEN
RETRAINING A WORD WIRETRAINING A WORD WI
Purpose ................................................................................................................... 172
Before You Begin.....................................................................................................172
OPEN TERMINAL ON A BELT
OPEN TERMINAL ON A BOPEN TERMINAL ON A B
OPEN TERMINAL ...................................170
OPEN TERMINAL OPEN TERMINAL
OPEN TERMINAL FROM A CRADLE
OPEN TERMINAL FROM AOPEN TERMINAL FROM A
TH TALKMAN® OPEN ...............................172
TH TALKMAN® OPENTH TALKMAN® OPEN
ELT............... 169
ELTELT
CRADLE.... 171
CRADLE CRADLE
Procedure ................................................................................................................172
SAMPLING NOISE WITH
SAMPLING NOISE WITH TALKMAN® OPEN
SAMPLING NOISE WITH SAMPLING NOISE WITH
12
TALKMAN® OPEN .......................................174
TALKMAN® OPENTALKMAN® OPEN
Purpose ................................................................................................................... 174
Procedure ................................................................................................................174
TALKMAN® OPEN TERMIN
TALKMAN® OPEN TERMINALS
TALKMAN® OPEN TERMINTALKMAN® OPEN TERMIN
Overview.................................................................................................................. 176
Procedures ..............................................................................................................176
Specifications........................................................................................................... 176
TALKMAN® OPEN VERSIO
TALKMAN® OPEN VERSION AND COMPLIANCE INF
TALKMAN® OPEN VERSIOTALKMAN® OPEN VERSIO
Version.....................................................................................................................177
Regulatory Policy Compliance .................................................................................177
Talkman® OPEN Federal Communications Commission Compliance ................................177
Proxim RangeLAN2 Regulatory & Compliance Information.............................................................178
Symbol Spectrum24 2Mbps Regulatory & Compliance Information.................................................178
Aironet 4800 Regulatory Information................................................................................................179
Aironet 4500 Regulatory Information................................................................................................179
Aironet 3500 Regulatory Information................................................................................................179
Lucent 11 Mb Radio.........................................................................................................................179
Telxon Air-IO Regulatory Information...............................................................................................180
Telxon LM2500 Regulatory Information ...........................................................................................180
Part 15 (b) of the Federal Communications Commission (FCC) Rules............................................180
CE Marking & European Compliance ...................................................................................180
Applicable Directives........................................................................................................................180
FCC Guidelines for Wearing the Terminal ............................................................................181
ALS .............................................................. 176
ALSALS
N AND COMPLIANCE INFORMATION
N AND COMPLIANCE INFN AND COMPLIANCE INF
ORMATION 177
ORMATIONORMATION
TALK
TALKMAN® OPEN VOICE & BU
TALKTALK
WEARING A TALKMAN® O
WEARING A TALKMAN® OPEN TERMINAL
WEARING A TALKMAN® OWEARING A TALKMAN® O
WEARING AND REMOVING
WEARING AND REMOVING TALKMAN® OPEN HEADS
WEARING AND REMOVINGWEARING AND REMOVING
MAN® OPEN VOICE & BUTTON CONTROLS
MAN® OPEN VOICE & BUMAN® OPEN VOICE & BU
PEN TERMINAL ........................................184
PEN TERMINALPEN TERMINAL
Purpose ................................................................................................................... 185
Procedures ..............................................................................................................185
Wearing the Headset.............................................................................................................185
Removing the Headset..........................................................................................................185
TTON CONTROLS ...........................182
TTON CONTROLSTTON CONTROLS
TALKMAN® OPEN HEADSETS
TALKMAN® OPEN HEADS TALKMAN® OPEN HEADS
ETS ........... 185
ETSETS
CHECKING A TERMINAL'S STATUS ............................................................186
Purpose ..................................................................................................................... 186
Procedure .................................................................................................................. 186
13
Contact Information
Contact Information
Contact Information
Contact InformationContact Information
For returns, technical support, or other customer service issues, contact Customer Service at support@vocollect.com, 412.829.8145, or toll free at 866.VOCOLLECT.
For sales or any other inquiry, please contact Vocollect at info@vocollect.com,
412.829.8145, or toll free at 866.VOCOLLECT.
Vocollect 701 Rodi Road, Suite 200 Pittsburgh, PA 15235 t) 412.829.8145 Toll-free) 866.VOCOLLECT (866.862.6553) f) 412.829.0972 w) http://www.vocollect.com e) info@vocollect.com
Frequently Asked Questions World Wide Web page: http://www.vocollect.com/sitehtml/voice_at_work/faq.php
Note: None of the e-mail links on this page will work unless this computer is connected to the Internet AND configured to launch e-mail when you click mailto links. If you have questions, please contact your system administrator.
14
Talkman® T2 System Version and Compliance Information
Note: The information in this topic applies specifically to the Talkman® T2 system. To view this information for the Talkman® OPEN system, click on the image of the terminal.
• Version
• Regulatory Policy Compliance
• Talkman® T2 Federal Communications Commission Compliance
• CE Marking & European Compliance
Version
For version information, please consult the Help | About menu option of any Vocollect application or check the release notes that accompanied the Talkman Management Software.
Software
Talkman® T2 Terminal Software
Terminal Manager
Operator Manager
Regulatory Policy Compliance
• Talkman T2 Federal Communications Commission Compliance
• CE Marking & European Compliance
Release Version
Consult the release notes included with your Talkman Management Software . Consult the Help | About menu option. Consult the Help |
About menu option.
Talkman T2 Federal Communications Commission Compliance
This device complies with Part 15 (b) of the Federal Communications Commission (FCC) Rules.
This product has been tested to the following standards:
European Union/ Manufacturers declaration of Conformity. EMC Directive 89/336/EEC and amendment 92/31/EEC
15
Standard Emissions -EN
55022: 1998: Class B:
Limits & Methods of Measurement of Radio Disturbance Characteristics of Information Technology Equipment
Immunity -EN 55024:1998:
Electromagnetic Compatibility­Immunity of Information
United States/Federal Communications Commission
Canada/Industry Canada
Technology Equipment (ITE), which consists of: EN61000-4-2; ESD EN61000-4-3; Radiated Immunity EN61000-4-6; Conducted Immunity EN61000-4-11; Voltage Interruptions
FCC Part 15, Class B:
Code of Federal Regulations, Title 47 Telecommunication Part 15-Radio Frequency Devices
ICES-003:
Industry Canada Interference­Causing Equipment
This product may contain one of these radio devices. See device label. Card Manufacturer and P/N Symbol-LA-3021- 101-US
2Mbps 100mW H9PLA3021-100 Symbol-LA-4121- 1020-US H9PLA4121
Lucent-PC24E-H-FC WorldCard
CISCO- AIR-PCM350 LDK102040 Proxim 7400 IMK-ILC1PC
The Talkman product is separately approved for:
1. FCC Part 15 Subpart C
2. Industry Canada RSS211 and RSS139
3. ETSI 300-328, ETSI 300-826, EN 60950
The Talkman T2 is nominally a Class B digital device, pursuant to Part 15 of the FCC
Rules.
Caution: Exposure to Radio Frequency Radiation.
The Talkman T2 terminal contains an internal low-power radio. The radiated output
power of the radio is far below the FCC radio frequency exposure limits. Nevertheless,
the Talkman T2 terminal shall be used in such a manner that the potential for human
contact with the radio antenna during normal operation is minimized. The terminal
should not be used if the case is open or if the internal antenna is exposed. When not in
use, the Talkman T2 terminal should be powered off. In addition, the terminal should be
worn in accordance with the instructions for this device.
Vocollect Talkman FCC ID # MQOTT600-22300
MQOTT600-35300
MQOTT500-33300
MQOTT600-40300
Vocollect terminals are designed to be compliant with the rules and regulations in the
locations into which they are sold and are labeled as required. Vocollect terminals are
type approved and do not require the user to obtain license or authorization before using
them. Any changes to Vocollect equipment not expressly approved by Vocollect could
void the user's authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.
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Cet appareil numérique de la classes B est conforme à la norme NMB-003 du Canada.
Warning: The Talkman T2 terminal is a class B product. In a domestic environment,
this product may cause radio interference in which case the user may be required to
take adequate measures.
N773
Part 15 (b) of the Federal Communications Commission (FCC) Rules
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CE Marking & European Compliance
Products intended for sale within the European Union are marked with the CEMark, which indicates compliance to applicable Directives and European Normes (EN) as follows. Amendments to these Directives or ENs are included.
Applicable Directives
• Electromagnetic Compatibility Directive 89/336/EEC
• EN 55022: 1998 Class B
• EN 55025: 1998
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Using the Online Help System
Using the Online Help System
Using the Online Help SystemUsing the Online Help System
The Vocollect online help system is your key to finding answers to questions that you have about the Talkman® system. This topic contains a brief description of the help system, including basic instructions for navigating through the help topics and finding the information you need.
• Overview
• Using the Help System
• Contents Tab
• Index Tab
• Search Tab
• Favorites Tab
• Glossary Words within Topics
Overview
Vocollect designed the online help system as a reference, training, and troubleshooting resource for the Talkman system. The help system provides information for all Talkman system components, including hardware, software, networking, procedures, and operations.
Using the Help System
The online help system provides you with a number of different ways to find the information you need. To access different topics, use any of the tabs in the upper left-hand corner of the screen. The tabs are as follows:
• C
ontents: This tab contains a table of contents that provides a complete list of all of
the topics available in the online help system.
• I
ndex: This tab contains a complete index of all of the information that can be found in
the system.
• S
earch: This tab provides you with the ability to search for information via user-
defined words or phrases.
• Favori
most often.
tes: This tab enables you to keep a convenient list of the topics that you access
Contents Tab
The Contents tab provides you with a complete table of contents that lists all of the topics available in the online help system. This tab is particularly useful if you know the name of the topic for which you are looking, or if you would simply like to get an idea of what information can be found in the help system.
Viewing information via the Contents tab is as simple as clicking directly on the topic you wish to view. When you click on a topic, the information associated with it appears in the window to the right of the topic list.
The and icons denote that a topic heading has subtopics beneath it. To view the list of subtopics, double-click on the main topic heading or click the
18
icon.
The you are viewing all of the topics under a particular heading.
and icons denote that a particular branch of the tree has been expanded and that
Index Tab
The Index tab contains a complete index of all of the information that can be found in the online help system. This tab is useful if you would like to search for a topic using keywords that describe the topic.
To use this tab, follow these steps:
1. Click on the Index tab.
2. Click in the keyword box at the top of the tab and begin typing a word or phrase that describes the information you are tying to find. The topic that is the closest match to what you are typing will automatically be highlighted in the index list.
3. To view the information associated with the highlighted topic, click the Display button at the bottom of the tab.
Search Tab
The Search tab provides you with the ability to search the entire online help system using user­defined words or phrases. This tab is useful if you would like to generate a list of all of the topics that contain the specific keyword or phrase that you defined.
The Search tab provides you with a number of different options that enable you to narrow your search so that it is more efficient and effective at returning the information you need.
The first of these options is wildcard expressions. These expressions allow you to search for one or more characters using a question mark or an asterisk. The last row in the following table describes the results you can expect to see when using wildcard expressions. The other rows in the table explain how to search for single words, phrases, and multiple words.
To search for:
A single word
A phrase
Multiple words
Wildcard expressions
Another option that is available to help narrow a search is boolean operators. These operators, accessed via the black, right-facing arrow beside the keyword box, enable you to precisely define your search criteria. The operators you can select from include AND, OR, NOT, or
NEAR.
Example of what you could type into the keyword box:
train
"enrollment training" It is important to note that
you must put the phrase in quotation marks. enrollment training
config*
or 123?5
Results
Topics that contain the word "train" as well as topics that contain grammatical variations of the word, such as "trainer" or "training". Topics that contain the literal phrase "enrollment training".
Without quotation marks, the phrase is interpreted as enrollment AND training, which will return topics that contain both of the individual words instead of the phrase.
Topics that contain the terms "config," "configure," "configuration," and so on.
Topics that contain the terms "12315," "12325," "12335," and so on.
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Note: AND is the default operator. Therefore, if multiple words (without quotation marks) are typed into the keyword box and no operator is specified, the words are treated as if you had selected AND.
The following table describes the uses of the different operators.
To search for:
Both words in the same topic Either word in a topic The first word without the second word Both words, close together, in the same topic
The last group of options you can use to narrow a search are the check boxes found at the bottom of the S
To:
Make a search faster by searching only the topic titles and not the content of the topics Find words similar to those you typed into the keyword box Narrow a completed search down even farther by searching only the list of topics returned by the original search
Example of what you could type into the keyword box and which operator you would select:
operator AND training
operator OR user
configuration NOT block
warehouse NEAR out
Results
Topics containing both the words "operator" and "training." Topics containing either the word "operator" or "user" or both words. Topics containing the word "configuration," but not the word "block."
Topics containing the word "warehouse" within eight words of the word "out."
earch tab. The following table explains when to use each check box.
Use this check box:
Search titles only
Match similar words
Search previous results
To conduct a search, follow these steps:
1. Click on the Search tab.
2. Click in the keyword box at the top of the tab and type in the keyword or phrase for which you would like to search. When typing in the keyword or phrase, use the black, right-facing arrow beside the keyword box to select one (or more) of the AND, OR, NOT, or NEAR options in order to narrow your search.
3. To further define your search, use the check boxes at the bottom of the tab.
4. Click the List Topics button. A list of topics that meet the criteria you specified is generated.
5. Highlight a topic in the list by clicking directly on it.
6. Click the Display button at the top of the tab. The topic is displayed and the words you specified as the search criteria are highlighted throughout the topic.
Note: To turn off the feature that highlights the words for which you searched, click the Options button on the toolbar and select the Search Highlight Off option.
Favorites Tab
The Favorites tab enables you to create a list of the topics that you access most often. This tab is very useful for customizing your help system so that you can access specific information
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quickly and efficiently.
To add a topic to this tab, follow these steps:
1. Use one of the other tabs (Contents, Index, or Search) to access the topic that you wish to add to the Favori
2. With the particular topic open in the right pane of the help system, click on the
tes tab.
Favori
The name of the topic that you opened appears in the Current topic box at the bottom of the tab.
3. Click the Add button at the bottom of the Favorites tab. The topic is added to the topics list displayed on this tab.
To display a topic using this tab, follow these steps:
1. Click on the Favorites tab.
2. In the topics list on this tab, highlight the topic that you wish to view by clicking directly on it. The topic name is highlighted in blue.
3. Click the Display button at the bottom of the tab. The topic is displayed in the right pane of the help system.
To remove a topic from this tab, follow these steps:
1. Click on the Favorites tab.
2. In the topics list on this tab, highlight the topic that you wish to remove by clicking directly on it. The topic name is highlighted in blue.
tes tab.
3. Click the Remove button at the bottom of the tab. The topic is removed from the topics list.
Glossary Words within Topics
As you view different topics in the online help system, you will notice that some words appear in the color maroon. These words are underlined just like normal hyperlinks (which appear in blue) that are used to jump to other topics. However, the maroon color denotes that the word is a glossary word and that you can see the definition of the word by clicking directly on it. When you click on a glossary word, the definition of the word appears on the screen in a small window. To close the window with the definition, simply click the left mouse button anywhere on the screen.
(For an example, click the following word: operator)
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# | a | b | c | d | e | f | g | h | i | j | k | l | m |
n | o | p | q | r | s | t | u | v | w | x | y | z
#
10Base-2: An Ethernet local area network capable of transferring 10 Mb of data per second via
thin coaxial cables that can be up to 185 meters long.
a
administrator: A broad term that encompasses anyone managing any aspect of a Talkman® T2
system. Shift supervisors, warehouse supervisors, system administrators, systems analysts, and even information systems personnel may all serve as administrators in some fashion.
alias: An alphanumeric name used with DNS to refer to an IP address; a secondary or symbolic name for a file, a collection of data, a computer user, or a computer device.
assignment: A collection or group of picks that can be assigned to an operator in Pick Manager; also referred to as trips.
audio cable: The red cable (i.e. the cable with the red bend relief) that includes only an audio jack. This cable is used to connect the terminal to an audio device, such as a wired portable speaker.
b
background noise sampling: A Talkman® terminal must be able to distinguish an operator's
voice from any other noise that is going on around the operator. In order to differentiate between the operator's voice and any background noise (i.e. all other sounds going on around an operator when he or she is speaking to a terminal), the terminal takes a sampling of the background noise as well as the operator's voice. This sample enables the terminal to tell the difference between the operator's voice and other sounds that may be going on around the operator.
baud rate: The maximum number of changes that can occur per second in the electrical state of a communications circuit.
bend relief: The flexible plastic material (colored red, yellow, or blue) near the connector end of the cable on peripheral products such as headsets and bar code wands. Match the bend relief color to the red, yellow, or blue port on the Talkman terminal when connecting peripherals.
BIOS: Basic input-output system. A set of programs encoded in read-only memory (ROM) in IBM compatible computers. These programs handle startup operations such as the power-on self­test (POST) and low-level control for hardware, such as disk drives, keyboards and monitors.
boot block: The block of flash memory in a terminal that contains the code for the terminal to boot and to run diagnostics.
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BSD: Berkeley Software Distribution. A version of the Unix operating system.
buffer: A unit of memory that holds information temporarily.
burn: To load software code onto a terminal.
c
chase assignment: An assignment that consists of reported shorts. When a reported short is
replenished, administrators can include it in a chase assignment in order to fulfill the pick associated with the reported short. Chase assignments are also referred to as shorts assignments and scratch assignments.
check digit: The number printed on a label at a pick location. Operators say these digits to the Talkman® terminal to verify that they are picking from the correct location. The operator must speak the check digits that correspond to the pick location before proceeding with the pick. At some sites, check alphas (letters) are used rather than check digits.
COM port: The serial port on the host computer to which a Talkman® terminal can be connected via a maintenance cable.
command prompt: In the Pick Manager application, a command prompt is used to execute a Microsoft NT command file to import or export data.
configuration block: The block of flash memory in a terminal that contains the parameters used to configure a terminal, such as radio parameters and Terminal Manager's IP address.
crash: The abnormal termination of the execution of a computer program. In most cases, you must reboot the computer to recover from a crash.
d
default: A setting that is automatically configured or set up with a certain predefined value or
option, usually because such a setting is likely to be preferred by most users or is required by the particular system or application.
desktop: A term that is usually used to refer to the background of a computer screen. On the Microsoft Windows desktop, you see icons representing deleted files (Recycle Bin), access to your files (My Computer), and other programs and features.
DHCP: Dynamic host configuration protocol. Used to assign IP addresses to devices on a network. Devices may have different IP addresses every time they connect to the network. The device's IP address can even change while it is still connected. This makes managing the network easier, because the software keeps track of IP addresses rather than requiring an administrator to do so. An administrator can add a new terminal to a network without manually assigning it a unique IP address.
DIN connector: DIN stands for Deutsches Institut für Normung, a German standards-setting organization. DIN connectors are connectors that conform to a DIN standard. The six-pin connector on the Maxon remote listening system is one such connector.
direct sequence: The radio signal in a direct sequence (DS) system is encoded in such a way
23
that it is possible to distinguish the desired DS signal from background radio frequency (RF) noise and it can withstand some interference. DS systems typically use only one of the available channels and do not change channels in the course of normal operation. If there is interference on one of the channels, the system is configured to use a different channel. There are three non-overlapping channels for DS systems governed by the FCC.
DNS: Domain name system. A static, hierarchical name service for TCP/IP hosts. The network administrator configures the DNS with a list of host names and IP addresses, allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses.
e
embedded digit strings: Strings of digits (usually three digits in length) that contain a
particular digit that is being trained; embedded digit strings are used during enrollment and update training to train digits that are used in a particular task; for example, for the digit 2, the embedded digit strings might be 020, 212, and 222; so, to fully train the digit 2, the operator will not only have to say the digit four times by itself, but he or she will also have to repeat all of the embedded digit strings that contain the digit 2. Also, if the task that is being run contains decimal points (i.e. the word "point"), the embedded digit strings will contain strings with the word "point" in them (e.g. 2 point 2).
enrollment training: The process of having a new operator train all of the vocabulary words that are used in a particular task at a specific site.
Ethernet: A type of local area network that can link up to 1,024 nodes in a bus network and can transfer data at a rate of 10 Mb per second. Ethernet uses carrier sense multiple access with collision detection (CSMA/CD) to maintain network stability in the event that two devices attempt to access the network at the same time.
exception: Occurs when there are not enough product units at a pick location for an operator to fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Exceptions are also referred to as scratches, reported shorts, cuts, markouts, or redlines.
f
firmware: The system software stored in a computer's read-only memory (ROM) or elsewhere in
the computer's circuitry, such as the BIOS chips in IBM compatible computers.
flash files: Located in a terminal's flash memory, these files contain the terminal's operating system files and the Vocollect Talkman software.
flash memory: A special type of read-only memory (ROM) that enables users to upgrade the information contained in the memory chips; also referred to as flash BIOS and flash EPROM. In a Talkman® terminal, the flash memory is a memory chip that retains its content without power.
frequency hopping: In a spread spectrum frequency hopping radio system, the radio signal "hops" from frequency to frequency with a specific band. Both the transmitter and the receiver must know the hopping pattern, called the channel.
24
FTP: File transfer protocol. A way for a server that is storing files to send those files to another computer (such as a Talkman terminal). FTP also allows the other computer to send files to the server.
g
h
high noise: A working environment with noise exposure at or above 85 decibels (dB) averaged
over 8 working hours, or an eight-hour time-weighted average (TWA). The Occupational Safety & Health Administration (OSHA) explains this designation more fully at http://www.osha­slc.gov/Publications/osha3074.html.
host: Generally, in networks and telecommunications, a server that performs centralized functions such as making program or data files available to other computers. In the Talkman® system, the Talkman Management Software is installed on the host computer.
host computer: The computer on which the Vocollect software is loaded. This computer communicates with the Talkman® terminals via the radio network.
i
ICMP: Internet control message protocol. An extension to the original internet protocol that
provides error and congestion control. Using ICMP, for example, a router could tell another router that a particular branch of a network is congested or not responding.
image: The binary code that is burned into the flash files of the Talkman® terminal.
instance: A single occurrence of an application running on a computer. Multiple instances of
one application can be running at the same time. This is not the same as having multiple windows open at the same time within a single instance. You will see a button on your taskbar for each instance of an application that is running.
IP address: A 32-bit binary number that uniquely identifies a computer on a network. Each number consists of four parts, separated by decimal points, each representing eight bits of the address. An example of an IP address is 176.200.32.8.
j
25
k
l
LAN: Local area network. A LAN consists of computers in a physically limited location, linked
for information exchange and sharing.
Lemo® connector: The input/output (I/O) ports on the Talkman OPEN terminal are Lemo connectors (except for the speaker connector). Peripheral products (such as headsets and bar code readers) and serial cables provided by Vocollect, are modified with Lemo connectors that attach to the I/O ports on the Talkman terminals.
Lernout & Hauspie ™: Currently, Talkman terminals use the L&H text to speech (TTS) synthesizer. Lernout & Hauspie (L&H™) is a registered trademark of Lernout & Hauspie.
m
MAC address: MAC stands for media access control. In a network, MAC controls when a
computer can access physical media to originate a message to another computer. A protocol regulates this access in order to prevent data from colliding on the network when two computers try to send a message at the same time. The hardware address that the protocol uses is unique to each computer on the network.
maintenance cable: The red cable (i.e. the cable with the red bend relief) that includes both a serial connector and an audio jack. This cable is used to connect the terminal directly to a host computer and/or to an audio device, such as a wired portable speaker.
memory effect: The decrease in life span of a rechargeable battery. A user may notice that, over time, a rechargeable battery that has been fully charged will not last as long as it did when the battery was new. This condition, known as memory effect, occurs when a rechargeable battery is continuously recharged without allowing the battery to first reach a fully discharged state. A battery conditioner can be used to fix this problem.
Microsoft Windows: Name for a family of Microsoft systems, including Microsoft Windows CE and Microsoft Windows NT.
middleware: Software that operates as an intermediary between clients and servers, particularly when the clients and servers operate on different platforms.
MS-DOS: Microsoft disk operating system. A command-line operating system that requires you to enter commands, arguments, and syntax.
26
n
name resolution: Defines a correlation between host names and IP addresses, and between
service names and port numbers. Terminals can use this information to look up IP addresses and port numbers when host names and service names have been used to define a host connection.
noise sample: A Talkman® terminal must be able to distinguish an operator's voice from any other noise (background noise) that is going on around the operator. In order to differentiate between the operator's voice and any background noise, the terminal takes a sampling of the background noise as well as the operator's voice. This sample enables the terminal to tell the difference between the operator's voice and other sounds that may be going on around the operator.
o
ODBC: Object database connectivity. A standard that enables applications (including web
browsers) to communicate with a variety of database applications by means of a standardized set of SQL queries.
offline: Not connected to another computer. For example, a Talkman® terminal is considered to be offline by a software application such as Terminal Manager when it is not communicating with that application.
online: Connected to another computer. For example, a Talkman® terminal is considered to be online by a software application such as Terminal Manager when it is communicating with that application.
operator: The user of a Talkman® terminal. This person may be a warehouse picker, an order filler or assembler, or any other individual receiving instructions from or giving feedback to a computer or network.
output data records (ODRs): Output data record. The data format and mechanism by which a task transfers data from Talkman terminals to the host computer.
p
parse: To break down into components. Spreadsheet programs, for example, often have
parsing features that will break ASCII data into parts that will fit into cells.
pick: The retrieval of a product unit or units by an operator.
PING: Packet Internet groper. Determines whether a particular machine can access a specific IP
address by sending a packet to it and waiting for a reply.
port number: Identifies the location of a particular application (such as Terminal Manager) on a computer that is connected to a computer network. Port numbers tell a computer's receiving software where to deliver incoming data.
profile: Defines the characteristics, such as file name, service name, or port number, for a
27
single instance of an application.
q
QTERM-J10™: A device used to visually display information (such as vocabulary words during
enrollment training); a trademark of the QSI Corporation.
r
radio files: The firmware that is loaded onto a Talkman® terminal's radio card.
radio range: The area in which a Talkman® terminal stays in contact with an access point as
determined by a site survey. Talkman terminals have built-in radios through which information is exchanged via an access point to and from the host computer.
RCM file: Recognizer script file. This type of file is created when a task is saved.
reported short: Occurs when there are not enough product units at a pick location for an
operator to fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Reported shorts are also referred to as scratches, exceptions, cuts, markouts, or redlines.
RF: Radio frequency.
ROM: Read-only memory.
RS-232C: A standard recommended by the Electronics Industries Association (EIA) concerning
the transmission of data between computers using serial ports. Most personal computers are equipped with an RS-232-compatible serial port, to which external modems, printers, scanners, and other peripheral devices can connect.
s
scratch: Occurs when there are not enough product units at a pick location for an operator to
fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Scratches are also referred to as reported shorts, exceptions, cuts, markouts, or redlines.
serial cable: A cable used to transmit serial data between two computers (or a computer and a device such as a modem). Vocollect modifies serial cables so that one end has a standard serial port connection to be connected to the COM port on the host computer and the other end has a connection that connects to a Talkman® terminal.
serial port: A port that synchronizes and manages asynchronous communication between a computer and devices such as serial printers, modems, and other computers.
short: Occurs when there are not enough product units at a pick location for an operator to
28
fulfill a pick. This does not necessarily mean that the units are not in the warehouse, just that they are not at the pick location. Shorts are also referred to as scratches, exceptions, cuts, markouts, or redlines.
shorts assignment: An assignment that consists of reported shorts. When a reported short is replenished, administrators can include it in a shorts assignment in order to fulfill the pick associated with the reported short. Shorts assignments are also referred to as chase assignments and scratch assignments.
site survey: A survey of a warehouse floor to determine the coverage area of a radio frequency network that is provided via a series of access points. It is through this network that Talkman® terminals communicate to the host computer and the wired network.
SLIP: Serial line internet protocol. One of two Internet standards that specify the method by which a workstation or personal computer can use a dial-up connection to link to the Internet. This standard enables computers that are not connected to a local area network to connect to the Internet.
sniffer: Software or hardware that monitors network traffic.
socket: A virtual port that enables the Talkman® terminal to connect to an application (such
as VISocketODR) on the host computer. To achieve a connection, specify both the IP address and the port number in the profile of the server application.
SQL: Structured query language. In database management systems, an IBM-developed query language that has become the de facto standard for querying databases in a client/server network.
Startup group: This group contains instructions that specify the applications which should run automatically when a computer is powered on.
stream: A continuous flow of data, as opposed to data delivered in packets.
subnet mask: A transformation performed on an organization's IP address that enables the
network administrators to create subnets, which are virtual subunits of the organization's physical network.
t
Talkman Management Software: The CD-ROM given to Vocollect customers that contains
Terminal Manager, Operator Manager, and the rest of the software required to run a Talkman® system.
\Talkman Software\apps: The path into which the Vocollect software applications are stored on the host computer.
task: A file that represents and facilitates the dialog between a Talkman® terminal and an operator. See also task dialog.
taskbar: A bar at the bottom of the Windows screen that includes the Start button, commonly used commands in the form of icons, and the task buttons for any open applications.
Task Builder: A software application developed by Vocollect that is used to create and modify task files.
task dialog: The actual voice dialog (derived from a task file) that occurs between a Talkman® terminal and an operator. The terminal asks a question or gives a prompt based upon a response or a request from the operator. Each site has a specific task dialog, customized
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